🆘│community-support

[jade topaz]

Türkish

[robust sandal]

2x2Master

Kanalı Bilet Aracı değil , 'Cortex Plus+' oluşturdu. Lütfen destek sunucularını sorun.

English (en) → Turkish (tr)

[jade topaz]

He okey

[vital crest]

Good day TeensNft Community

[hard cape]

Hey, do you need help?

@vital crest

[vital crest]

Yes l do l want to know who do l DM Proof of TEENSNft with Address

[hard cape]

This is ticket tool support

Not TEENSNft support

[vital crest]

K

[weary heart]

Guys someone knows why even after adding my bot to server and reloading page multiple times, my server didn't showed up?

[hard cape]

Hey

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

Check this out

[weary heart]

tysm

thanks @hard cape

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[hard cape]

Není zač pokud jsi Čech

[lilac jasper]

Hi!
I have a bot that doesn't allow to send links in the server.
Is there a way that I can make it so that they can send link in a new support channel that it opens when they open a ticket?

[hard cape]

Hey

You should put ticket tool’s role to whitelisted

Or what you mean?

[lilac jasper]

oh, everyone that opens a ticket gets the "Ticket tool" role?

[atomic solstice]

no

[hard cape]

No

[atomic solstice]

that role is only for the bot

[lilac jasper]

that what i thoght

[hard cape]

If you want to allow links for ticket tool, put his role as whitelisted

[lilac jasper]

I want to allow people who opens a ticket to send a link

not the bot himself

[hard cape]

If for member which created a ticket, that’s not possible I think

[lilac jasper]

aha

[hard cape]

@atomic solstice Je to tak, že?

[atomic solstice]

ne

[atomic solstice]

it is possible

[lilac jasper]

oh, how?

[atomic solstice]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[atomic solstice]

here is how ^^

[lilac jasper]

I'll look over it now, thanks!

[atomic solstice]

select the User opened permissions and then set for Embed links

[lilac jasper]

thanks @atomic solstice

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @atomic solstice

[hard cape]

Ale to bude ten bot furt zakazovat, ne?

[atomic solstice]

however if you have another bot which autodeletes links then there is still a chance that they get autodoeleted. If that still happens check if the bot has a way for you do select which categories it ignores. Then select the one where ticket tool opens tickets in

@lilac jasper ^^

[atomic solstice]

^^

[hard cape]

Tak díky!

Ale kdyby neměl vybranou kategorii, tak by to nešlo, nebo šlo?

[lilac jasper]

ohhh category is a good idea

[atomic solstice]

@lilac jasper there is also an option that if the bot which autodeletes the links doesn't have administrator, then just go to the category where @pseudo glen opens tickets in and set the view channel for the link deletion bot as

[lilac jasper]

Hmm seems like he does have administrator, it doesn' work

Is there a way to grant a role when someone opens a ticket and take it away from them when the ticket is closed maybe?

[hard cape]

Only manually

[jade topaz]

Hi i need help that i made a guy trial mod i want to give him access to see tickets he does not have any perms like to ban and all

[hard cape]

Hey

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[hard cape]

^^ @jade topaz

[jade topaz]

ty ^^

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[fathom cradle]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

How you need help?

[fathom cradle]

I wanna create something like this

But idk how xd

[hard cape]

If you want to make something like application button change create ticket settings

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[fathom cradle]

Yeah, all that i know but idk how you can type in that panel and stuff

[hard cape]

The text?

[fathom cradle]

Yes

Something like that

[hard cape]

If you want to change a text, change **panel message - embed description **

[fathom cradle]

And how do i get it into a box?

Mine just types it randomly without that square around it

it justs looks like this

[hard cape]

Oops change embed description

Panel options —> Panel message —> Embed description

[fathom cradle]

Alright thank you so much that helped !

Thanks @hard cape

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[hard cape]

No problem, but sorry for my mistake

[fathom cradle]

No problem u helped me

[fathom cradle]

Can i ask u something else?

[hard cape]

Go ahead

[fathom cradle]

So, on the bottom of my text there are now 2 buttons you know how to delete one of them ?

[hard cape]

You probably have added multi panels

So delete them

In General options

[fathom cradle]

OHh yes that was the problem thanks !

[hard cape]

Np

[fathom cradle]

Can i also let people click the button at the bottom and resend them to a certain link ?

[hard cape]

No, they will open a ticket, but you can add the link to the ticket message

^^ @fathom cradle

[fathom cradle]

Oh okay ^^

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

^^ @jade topaz

[fluid dragon]

I’m sorry if this has been asked and answered before, I can’t find anything on it, but is there anyway I can prevent server members from closing the ticket and have it be staff only who can close the ticket?

[copper owl]

make the close button Support Team only

[fluid dragon]

Thank you so much, I wasn’t sure if that was the right one

[copper owl]

No problem

[severe drift]

Hey I need help?

When a user tries to click the “create ticket” it’s says they do not have permission

But the allowed roles is everyone

And it does have support roles

Pls help

[copper owl]

make sure you didnt blacklist any roles

[severe drift]

There isn’t

[copper owl]

can you send me a screenshot of the blacklist roles?

[severe drift]

Yes yes

[copper owl]

alrighty

[copper owl]

that isnt "Blacklist Roles" though

[severe drift]

Where can I find that?

[copper owl]

check your server configs and make sure you dont have any roles in "Blacklist Roles"

[severe drift]

Kk

Ah that was it thanks

Thanks @copper owl

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[copper owl]

No problem

[severe drift]

It helped I was literally gonna have a breakdown

[pulsar bramble]

How do i change that?

[copper owl]

you have a ticket open. you can wait for the staff member.

[dapper grove]

@Marti ,SA#0045

[amber bloom]

[autumn gate]

how can I join last to leave

also I've had people tell me the ticket buttons are visible on mobile
is there a fix to this?

[hard cape]

Hey

They need to uptade their discord

@autumn gate ^^

[autumn gate]

oh

but is it a mobile thing

[hard cape]

Ye, they need to uptade discord on mob

[autumn gate]

how do I join the event

[hard cape]

It’s closed now

[covert swallow]

The event already started you cant anymore

[autumn gate]

when did it start

[covert swallow]

25 mins ago

We locked it after 10 mins

[autumn gate]

i was on

i missed it by 2 minutes

[mystic hound]

we'll do another soonish

[shut bolt]

👀

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try that

[devout hinge]

k

it worked thx

[shut bolt]

Sure

[vestal owl]

Yo so can't you vote and then they add up and u can get premium or smth?

[shut bolt]

Yeap

Use $votes in #🤖│bot-spam

[jade topaz]

I got 11 days premium in just 2 days with 4 alts . Would recommend

[shut bolt]

Be constant

[jade topaz]

Yeah

[shut bolt]

And you'll be fine

I have some votes

[fallow ingot]

wym by votes

[jade topaz]

$votes #🤖│bot-spam

or thattt

[fallow ingot]

lol I didn’t read the conversation

[shut bolt]

Commands here not please

[fallow ingot]

i just saw votes

[jade topaz]

ik i didnt mean to

[shut bolt]

No problem, happens

[late wind]

Hey , I rented balko & it won’t open on my Mac . It says unable to load Java. Any suggestions?

[shut bolt]

No clue pal, sorry

And also

We are not experts on that ngl

[jade topaz]

What is a balko?

[echo summit]

i just add ticket bot to my server is very good and useful, but i want to save how many ticket i have like this picture, what i have to settings to get that

[shut bolt]

Heya, you mean the reaction?

If you mean that, reactions are no longer supported

You can look at the ticket count and that will say the amount of tickets in that panel

[jade topaz]

yo how do I make a multi panel

@shut bolt

[shut bolt]

#546557408902905896 https://i.imgur.com/kbkN4hi.png

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

@jade topaz check this out

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[shut bolt]

It's not a key now

As you bought it via web page

[jade topaz]

ok

im so confused y did they change the way u buy the key n stuff

[shut bolt]

You can still buy a key if you want

[jade topaz]

i did

i got the 6 dollar one month thing

but idk what to do now

how do i use the spoofer

[shut bolt]

Spoofer?

[jade topaz]

is it the same like last time or no

yes spoofer thats what i bought right?

[shut bolt]

Uh

[jade topaz]

bruh

[shut bolt]

No

[jade topaz]

bruh

WHERE DO I BUY THE SPOOFER MANEEE

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade topaz]

bro?

[covert swallow]

We arent spoofer support

[shut bolt]

Yeah?

[jade topaz]

u arent

what did i buy this subsription to lmao

[shut bolt]

For @humble sequoia lol

[jade topaz]

ok so on hwid spoofer

im tryna get a one month spoofer

[shut bolt]

[errant grotto]

Can anyone help me with my discord bot?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[errant grotto]

I'm trying to figure out how to set a prefix on my bot.

[shut bolt]

Ticket Tool?

Or which bot?

[errant grotto]

My bot

[shut bolt]

Discord.js?

[errant grotto]

yes

[shut bolt]

Or .py?

Ok wait a sec

[errant grotto]

K

[shut bolt]

https://discord.gg/djs

[errant grotto]

Thanks

[shut bolt]

You can go and have a more accurate help there

[errant grotto]

Thanks @shut bolt

[iron night]

Gave +1 Rep to @shut bolt

Error: You're still on cooldown

[shut bolt]

Sure

[winged estuary]

when you look at the direct ticket transcript and it just shows @ and numbers for who closed the ticket, how do you figure out who did?

[covert swallow]

The user most likely isnt cached on your client

Interacting with that user's account in some way should recache it

[winged estuary]

kk thank you for the response

thanks @covert swallow

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @covert swallow

[covert swallow]

Np

[shut bolt]

You mean inside the HTML file?

Or the embed inside discord itself?

[winged estuary]

in the html file (im assuming)

ya the html file

[shut bolt]

Ohhhh okey

That exact part of the transcript stores the ID of the user

So you can do <@That Number>

And it will show you who closed it

[winged estuary]

where would i put the @number?

[shut bolt]

In any chat

For example

[winged estuary]

im assuming if they left the server it will come up blank?

[shut bolt]

@shut bolt

[shut bolt]

If they are not cached on your client it will say invalid user

Or unknown user

[winged estuary]

kk

[covert swallow]

Like that

[shut bolt]

Indeed

[covert swallow]

Apparently im not chached funny enough

[shut bolt]

Mobile right?

[covert swallow]

Yeah

[shut bolt]

Discord being discord once again

[covert swallow]

Android canary amoled

[winged estuary]

lol, gotcha

thanks @shut bolt

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @shut bolt

[shut bolt]

Sure

[winged estuary]

and @covert swallow

[copper owl]

Discord being wonky? Seems normal

[covert swallow]

Id say even venture to say expected

[coarse spruce]

what is different from the premium bot from normal bot

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

You get a more stable and faster bot. As mentioned above ^^

[jade topaz]

.

[round cove]

How do i make the bot have multiple ticket options and how do i name them

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

^^

To name them differently, just go to the Button Options of each panel and edit the Open Ticket button. you'll be able to change the Button Text there

[round cove]

Ok thank you

Thanks @copper owl

[iron night]

Gave +1 Rep to @copper owl

Error: You're still on cooldown

[copper owl]

anytime

[restive hound]

Hello I have sent the RazerGold key .. how long do I have to wait for the access code?

for FiveM

[copper owl]

you're in the wrong place

we're ticket tool support

[restive hound]

oh sorry

[round cove]

@copper owl Sry for the @ but how do u add an animated emoji for the emoji on the ticket option

[copper owl]

just for reference pinging does go against the rules.. so be careful with that..

you have an emoji selector in the Button Emoji section of the Button Settings

you can select the animated emote there

[round cove]

ok thx

sry for the @

[restive hound]

[prime bridge]

Pandaaaaa has been timed out for 10m
Reason: Mass mentioning members

Pandaaaaa#0001 | 718755659814010910

[copper owl]

oh no

panda LMAOO

why'd you mention us in here cmon

[restive hound]

Unfortunately, I didn't understand my english is pretty bad ...

[copper owl]

what didnt you understand?

[restive hound]

what i have to do now, just wanted to know how long it will take to process! do you have someone who speaks german

[copper owl]

we have a german team, but you're not in the right server

[humble sequoia]

⚠️ Du bist hier falsch

Wir bieten hier ausschließlich Support für den @pseudo glen Discord Bot an und können dir leider nicht mit irgendetwas anderem weiterhelfen.

- Bitte melde dich bei einem, für dein Problem geeigneten, Support Team.

Wenn du keine weiteren Fragen hast, die das Ticket Tool betreffen, schließe bitte dieses Ticket.

[copper owl]

this should explain it in german ^^

@restive hound did you understand now?

[restive hound]

unfortunately no ... I'm sorry that I don't understand you

how do i get to german support

[copper owl]

@restive hound this is in german.. read

[copper owl]

Sie sind auf dem falschen Server, wir bieten Support für den Ticket Tool Discord Bot, nicht für FiveM. Bitte wenden Sie sich dafür an das richtige Support-Team.

[hard cape]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[hard cape]

^^ @carmine zealot

[carmine zealot]

thanks.

[hard cape]

Np

[carmine zealot]

ok, so I configured this, but the tickets are not populating into the category. they are still going to the top of the channel list.

[hard cape]

Send a pic

[carmine zealot]

thanks.

[hard cape]

Does it works now?

[carmine zealot]

No...

New tickets are still going up top. Not in the Tickets category.

[hard cape]

The category is probaly full

Max is 50 channels (tickets)

Per one category

[carmine zealot]

interesting... I will test that, but I think there are fewer.

[hard cape]

Kk

[carmine zealot]

maybe you're right.

[hard cape]

Send me a link to dms

Of the server

[carmine zealot]

dms?

[hard cape]

Ye

[carmine zealot]

server invite?

[hard cape]

Yep

[carmine zealot]

thanks.

[prime bridge]

loax.eth has been timed out for 10m
Reason: Posting Discord Server Invites

loax.eth#1848 | 927073016125489152

[coarse stirrup]

Why can’t I invite the bot to my server

Love the bio Devツ 😆

[copper owl]

what do you mean?

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[copper owl]

can you try using the second link?

[coarse stirrup]

I tried that… but not premium

Sure ?

[copper owl]

it's the bot invite

[coarse stirrup]

Says authorized but doesn’t join

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

can you let me know if you see your server here

try logging out and logging back into the website as well and check

[coarse stirrup]

I had premium in it then my buddy left so has kick it

I do see server

[copper owl]

okay if you see the server

then the bot is in your server

[coarse stirrup]

It doesn’t show up tho

Even when do $debug

[copper owl]

there's 0 way you can see your server on the dashboard and the bot isnt in the same server

[copper owl]

have you made sure that you're using the command in a channel TT can see?

[coarse stirrup]

Lmao well join my server cuz I promise it’s not in

Yes

I tried all channels

Even in member lost

[copper owl]

go to server settings, members, and search Ticket Tool

[jade topaz]

So I invited the bot to my discord but when I go to dashboard the server doesn’t show, all my other servers do though. Confusion 😅

[coarse stirrup]

Ok

[copper owl]

try relogging in the website

log out and log back in

it should work if you have the necessary permissions

[coarse stirrup]

Worked ty!

Thanks @copper owl

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[jade topaz]

I’ll try again, I did that before I joined this haha

[coarse stirrup]

Help pls

Bot has permission to channel i don’t understand

[copper owl]

which bot did you invite

premium or free

[coarse stirrup]

The free one

Ticket Tool#4843

[copper owl]

Go to the Server Configs page and make sure you have the free bot selected

[coarse stirrup]

Ok

Ah that’s why 🤦🏽‍♂️

Thank you!

And it was ch aged to * instead of $

[jade topaz]

So I got it… One more thing, how do I set up the transcript channel? Or is that for premium only😅

[copper owl]

Oh of course not. transcripts are for all users, free or not

You can setup a transcript channel by going to the panel settings, then under the Logging Options

you'll see a Transcript Channel section, where you can define a channel

Just make sure TT has all the required permissions in the transcript channel

[jade topaz]

Thank you! @copper owl

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[copper owl]

No problem

[coarse stirrup]

We’re do I go for that because I thought did it but didn’t change

Or can not change with free bot?

[copper owl]

Whenever you make a change to the panel message, you need to resend the panel so it updates

[coarse stirrup]

Yea I did that

[copper owl]

You can edit the panel message under Panel Options in the Panel Settings

Also make sure you didn't name the panel that.. as the title of the panel is used in the Panel Message itself

[coarse stirrup]

Ok thank you

I can’t seem to change it we’re it says customer support above CLICK/TAP THE BUTTON BELOW TO SPEAK
DIRECTLY WITH A STAFF MEMBER

[copper owl]

i dont see anywhere where it says "Customer Support"

[coarse stirrup]

See we’re says support above

How change

[copper owl]

Send the ID of the server please

[coarse stirrup]

904848379937439774

Mine says customer support I want it changed to just support

[copper owl]

i still don't see where it says customer support in the screenshot tbh

it just says support in the screenshot

[coarse stirrup]

Lemme circle what I mean

[copper owl]

it already says support..

[copper owl]

"I want it changed to just support"

You already have it as just support

[coarse stirrup]

No that’s other server

Lol sorry

[copper owl]

I'm not sure if you're conveying what you want incorrectly or if I'm misinterpreting what you want

[coarse stirrup]

I want it to say support like in that ss but for my server it says customer

[copper owl]

okay that makes alot more sense

[coarse stirrup]

Sorry doing a lot at once…

[copper owl]

Go to your Panel Configs, press on Settings and Rename the panel to Support

then resend it

[coarse stirrup]

Wow that simple that simple I’m so sorry 🤦🏽‍♂️

[limpid lagoon]

https://tickettool.xyz/

Help

[hard cape]

Try to turn off cookies and turn on them again

[limpid lagoon]

where

[hard cape]

Search it up on YouTube

[jade topaz]

how do i put an emoji in the support text

[limpid lagoon]

@hard cape

[scenic plinth]

Just because I now saw this, for one I'd check your ticket. And for safety reasons, I'd delete you message as you've placed your ip in it, which people can mess with.

[hard cape]

Check YouTube

[limpid lagoon]

I clear date my cookies

[hard cape]

<:NAME:ID>

[hard cape]

Turn on them again

[limpid lagoon]

done

[hard cape]

Try refresh the page

[limpid lagoon]

ty

thank @hard cape

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[limpid lagoon]

Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Toolor check it'sstatus

?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

Try this

[jade topaz]

wdym

[limpid lagoon]

okay

[hard cape]

Where you want to put the emoji? @jade topaz

In a button?

[jade topaz]

nah in the embed

like this

[limpid lagoon]

IT WORKING

[jade topaz]

@hard cape

[limpid lagoon]

Thank @hard cape

[iron night]

@limpid lagoon :: You can't rep D<3#8894 for 56 minutes and 27 seconds. Try coming back later?

Gave +1 Rep to @hard cape

[hard cape]

Np

[hard cape]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[hard cape]

So Type this: <:NAME:ID>

For emoji

NAME - Name of emoji
ID - Id of emoji

[jade topaz]

<:NAME:ID>929705171519438878

:frimangeremovebgbluepreview:

<:frimangeremovebgbluepreview:ID>929705171519438878

[silk musk]

Can anyone help me bc every time I try to add the ticket into a channel it say to debug it and I run the command but nothing happens and it still says the same thing.

[hard cape]

:frimangeremovebgbluepreview: @jade topaz

[hard cape]

: is missing

[hard cape]

So bot is not responding?

Or?

[silk musk]

Basically yeah I can't even run the help command but im not sure if the bot is down or its something on my end

[hard cape]

Id is missing

[hard cape]

Try to disable prem bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[silk musk]

Okay

[hard cape]

@jade topaz there is an example

[brittle socket]

Hello I was wondering if it is possible to use the ticket tool as a application system like with custom questions that the bot ask the user

[silk musk]

I got it thanks

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[jade topaz]

<:$idfrimangeremovebgbluepreview:929705171519438878> General Support like this

[hard cape]

No problem

[wraith harbor]

Hi everyone! Sorry for interrupting, but I've got a question- is it possible to setup Tag commands, so that the bot takes user input words and embeds it into the response? Example:
User A types in:
!promote (at)User B RankA
And the bot outpusts
"(at)User A promoted (at)User B to RankA"?
If so, how do I crack on it?

[hard cape]

Yep

[jade topaz]

not working

[hard cape]

It will create a ticket

[hard cape]

Send ss

[hard cape]

Remove $id

[brittle socket]

yeah I was wondering if it could ask custom questions to the person

[hard cape]

Ye, u can paste them to a ticket message

[brittle socket]

but is there a way for the bot to add it when they make the ticket

[hard cape]

<> are missing and id is missing too

[hard cape]

When They create a ticket, but automatically send a ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[hard cape]

You can edit it

And paste the question into the ticket message

[brittle socket]

ah alr ty for the help that would make my life way easier instead of having to copy and paste a pre made list of questions into every ticket ty!

[hard cape]

No problem!

@jade topaz If is it not working, send me a link to you Server and I can help u there

[silk musk]

@hard cape Do you happen to know how to fix when you try to mention at role but it doesn't work?

[hard cape]

Which way are u doing?

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[silk musk]

I di {@Role ID} and {@role Name}

[hard cape]

I recommend to use <@&RoleID>

[silk musk]

Ok

[hard cape]

It’s {ROLE id} , not {@ROLE id}

So that can be the problem too

[silk musk]

Ik that's just how i typed it but I got it to work thank you again you have been a huge help

[hard cape]

No problem

[cosmic oak]

i have a problem where everyone in the server gets pinged in a ticket when it is opened even though they cant view it

[hard cape]

Key

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ General Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[thorny sky]

How do i open a new ticket using a command (as an admin in my server)

[hard cape]

Enable 1st one

[thorny sky]

on dashboard?

[hard cape]

Yep

[humble sequoia]

https://tickettool.xyz/manage-servers

[plain crystal]

okie

[thorny sky]

alright, thxs

[hard cape]

@cosmic oak

Np

[jade topaz]

logging for transcripts not working ?

[hard cape]

It works for me

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[hard cape]

@jade topaz

[jade topaz]

nvm got it working sorry aha but now having trouble removing the footer at the bottum right

[hard cape]

Bot needs permission to type to the transcript channel

[jade topaz]

cant find it

[hard cape]

What u can’t find?

[jade topaz]

footer www.arcticrust.net

the footer to change it

[hard cape]

Lemme send a pic

Are u in panel edit?

If yes, scroll down and remove this:

[hard cape]

Remove it

Use backspace

For remove

[jade topaz]

fixed

thanks man 🙂

[hard cape]

No problem again

[cosmic oak]

no one can see the channel, yet they still get pinged..

[hard cape]

Which role?

Send a pic of ticket message

[calm vale]

how we put the bot in a server because it cannot find my server

[hard cape]

Did u invite him?

[calm vale]

I'll try

[hard cape]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[keen ferry]

Hey, anyone know how to ping the Mod in the ticket message?

[hard cape]

Hey!

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[hard cape]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[hard cape]

Check these steps and you will know!

[latent wren]

Hello

[hard cape]

Hai

[latent wren]

How do i even start and put 1 ticket channel on a server?
already incited, gave high role etc

[hard cape]

Wdym?

[keen ferry]

Thank u very much ❤️

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[hard cape]

No problem!

[latent wren]

i invited the ticket tool bot, gave it premission.
what do do next to have a channel of tickets?

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

There is how you can create a panel for tickets

[calm vale]

thank you D <3 for telling me I managed to put the bot !

[hard cape]

No problem

[latent wren]

thanks. not sure about all the configs inside :/

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[hard cape]

No problem, if u have more questions ask

[limpid lagoon]

I think you Showed be Support team

[hard cape]

Aw thanks!

[limpid lagoon]

np I Think you showed you good

[hard cape]

Ty! If you want to chat, we can talk in #💬│general-chat

[shut bolt]

@covert swallow

No 5 👀

[covert swallow]

No 5

[covert swallow]

Rule 4.

[fringe bane]

hello, is it possible that users cant close tickets and only staff can do so?

[hard cape]

Yep

There is a way

Go to Button Options

Then Close ticket

And enable ** Support Team Only**

@fringe bane

[fringe bane]

Thank you! :D

[hard cape]

No problem

[shut bolt]

Do not ping staff for help

[hard cape]

And u can open arabic ticket

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[echo summit]

i want to see how many time people use that

mean in my server therer is not count on that

i want see number of ticket

[copper owl]

that's just a reaction people reacted to

if you want to see how many tickets you have opened, just check the "ticket count"

[copper owl]

thats because it isnt a feature

people just react to the message themselves

[echo summit]

how to check

[copper owl]

we already have a {count} variable that you can use, or you can just check the Ticket Count in your General Options and see how many tickets have been opened

[echo summit]

ticket

[copper owl]

[echo summit]

i see

[jade topaz]

HI, HOw i create plus 1 button?

[humble sequoia]

━━ moved to ticket ━━

[narrow belfry]

in this section is it possible to put the nik discord in the name of the ticket?

{user} gives the id

[hard cape]

Hey!

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1641803895:R>
<t:{!time+43200}:R> ➞ <t:1641717495:R>
<t:{!time+43200}:R> ➞ <t:1641760695:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[narrow belfry]

@hard cape ty mate

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @hard cape

[hard cape]

Np, I’ll send a pic for user n tag only, wait

^^ @narrow belfry

{ticket.user.name}-{ticket.user.tag}

[narrow belfry]

yeah thanks

[hard cape]

No problem

[waxen crag]

How I use tickets

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

^^ @waxen crag

[waxen crag]

Yes

[hard cape]

Check this out

[waxen crag]

I don’t want to know how i create i wanna how i use

[hard cape]

Where?

[waxen crag]

Any where

[hard cape]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[hard cape]

Im not sure What u mean

So u need to explain it more

[errant bear]

Hello

[shut bolt]

For commands please use #🤖│bot-spam

[errant bear]

How do i work here

Like you

[shut bolt]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[quick pawn]

What do I do if my ticket creator isn’t working

[humble sequoia]

━━ moved to ticket ━━

[unkempt cairn]

عرب ؟

[robust sandal]

yazeed

Arab?

Persian (fa) → English (en)

[shut bolt]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[reef elbow]

امر

[unkempt cairn]

ولا اشي بس بعرف اذا في عرب

عشان ادخلهم سيرفري

[copper owl]

No advertising :)

[unkempt cairn]

ها ؟

[copper owl]

?

do you not understand english?

[unkempt cairn]

نو نو

[copper owl]

ممنوع تبعت رابط لسيرفرك كاعلان :)

[reef elbow]

في بس قليلين

[reef elbow]

She asking for any Arab here

[unkempt cairn]

بتفع ادخلهم سيرفوب

سيرفري

[reef elbow]

لا

[unkempt cairn]

اها اسف

[reef elbow]

ممنوع

[unkempt cairn]

تمت

[reef elbow]

مايهمك

[unkempt cairn]

قول للازم الانقليزي انه يزيد بحبك

ادمن*

[reef elbow]

اوكي 😂

[unkempt cairn]

😂😂

[reef elbow]

@copper owl Yazeed love u

[copper owl]

I understand arabic, but "checking if there are any arabs here to invite them to their server" is not allowed

[reef elbow]

Yes I know

[copper owl]

advertising their server is against the rules.. Just a thing to keep in mind :)

[unkempt cairn]

ها يسطا

[reef elbow]

Yup I know

[reef elbow]

بيقولك بيفهم عربي بس ممنوع الاعلانات هنا

[copper owl]

mhm, just letting them know before they get in trouble 👍

[unkempt cairn]

اها

[reef elbow]

او نشر روابط

[copper owl]

مية بالمية

[reef elbow]

❤️👌🏻

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. اقرأ الإرشادات التالية لمعرفة كيفية إعادة تسجيل الدخول

كيفية إعادة تسجيل دخول في لوحة التحكم.
اذهب الى لوحة التحكم. اضغط على صورة حسابك الموجودة في أعلى يمين الشاشة, ثم اضغط على زر Logout. عندما تسجل الخروج, يمكنك اعادة تسجيل الدخول مرة أخرى في الموقع.

ملحوظة :
تحتاج إلى أحد هذه الصلاحيات الثلاث للوصول إلى لوحة التحكم:

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

⚠️ يمكنك تأكد من صلاحياتك باستعمال الامر $level في سيرفرك.

User permission level with Ticket Tool
@User is permission level: 0 (User)```» اذا استجاب تكت تول أن مستوى صلاحياتك 0,  هذا يعني أن لا يمكنك الدخول على لوحة تحكم سيرفرك. 

انظر الGIF التالية لخطوات إعادة تسجيل الدخول

[copper owl]

@jade topaz ^

اهلا و سهلا

[grand sky]

is there a way to check how much days of premium you have using the bot

instead of the website

[copper owl]

Not entirely no

you can check the website and see when you got the subscription

and then just math your way into an answer

[stark tusk]

what do i do my server does not show up on the dashboard

i have tried multiple options such as giving it roles and etc but it still wouldnt work

@copper owl can you help me

[copper owl]

read the #546557408902905896

[stark tusk]

my bad

but can you still help me

[copper owl]

Not currently no, Im registering for my Uni courses

if you open a ticket, someone might be able to help out before me

[stark tusk]

okay

[copper owl]

and dont ping anyone in the ticket either please 🙂 just wait

[copper owl]

Heya, just gonna pop back in to tell you, if you're using a key (not a subscription), you can run $debug and it should show you the day and year the premium expires

if you're on a sub, it wouldnt show this though

[grand sky]

kk ty

[iron night]

Gave +1 Rep to @copper owl

Error: You're still on cooldown

[copper owl]

are you using a sub or key?

[bitter wigeon]

This might be a silly question but how do you setup multiple buttons for the same panel, like in #🎫│make-a-ticket 😅

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[vocal salmon]

'Failed to send panel, Run $debug in the channel to check for errors.'

What should I do in this case? $debug doesn't work either.

[hard cape]

^^ @vocal salmon

[hard cape]

[vocal salmon]

thx

[hard cape]

Np

[scarlet rock]

bot not working in my server

[hard cape]

Hey!

How is it not working?

[scarlet rock]

idk

i checked audit log nothing happend

[hard cape]

Send a pic here

[scarlet rock]

it was working a hour before

but not now

[hard cape]

Try to use $debug

And we’ll see if is his responding

[hard cape]

Ok, so

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[scarlet rock]

not responding on debug too

[hard cape]

Try this

[hard cape]

^^

[scarlet rock]

kk wait

[scarlet rock]

i can click on tick i think becuz i am a free server

[hard cape]

Try to disable the premium bot

[scarlet rock]

i dont have it in my server

[hard cape]

Ye, that’s the reason

Pick free one, not premium

[scarlet rock]

so i should add him ?

[hard cape]

No, pick free one

[scarlet rock]

i cant pick its not aloowing me to do so

[hard cape]

Lemme send a pic

Here pick free one

[scarlet rock]

i am not able to choose

[hard cape]

Click on the white frame

[scarlet rock]

i am not able to do that

come vc

i ll stream

[hard cape]

Ok

[scarlet rock]

can you see ?

[hard cape]

Ye

[scarlet rock]

see i am clicking

[hard cape]

Try to invite premium and then pick free one

[scarlet rock]

kk

@hard cape i selected free still bot not working

[hard cape]

Send a link to dms

Server invite

[scarlet rock]

sure

[peak coral]

hi

[hard cape]

Hey

Check create button options

[scarlet rock]

telling me ?

[peak coral]

Does not work

[hard cape]

Yep

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[scarlet rock]

@hard cape but the bot is not responding to cmds too

[peak coral]

Does not work

[hard cape]

Try to disable prem bot @peak coral

[hard cape]

Check it on website

@scarlet rock So you’ve checked the audit log?

[scarlet rock]

yes

i did

[hard cape]

Check bot’s permissions

[scarlet rock]

wait

[hard cape]

Ok

[scarlet rock]

gaveadmin

still not working

[hard cape]

Check black listed roles

In dashboard

[scarlet rock]

i i did

[opal flame]

Hi I have a question, please

[hard cape]

Go ahead

[hard cape]

Was there something?

[scarlet rock]

it is empty

[hard cape]

I don’t know yet, sorry, try to open a ticket

[opal flame]

I used regular ticket tool for a period of time and it's all set up well, now when I upgraded and changed in panel autosave transcripts do I need to delete the old open ticket message in the channel or I can keep using it and transcripts will save in the designated channel ?

[hard cape]

Wdym?

[opal flame]

Can I post screenshots?

[hard cape]

Transcripts will still be sending to the transcript channel

Sure

[opal flame]

when I use free version button to open the ticket while having a premium bot on the server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[opal flame]

does it work as a premium or I need to resend panel

[hard cape]

U have to enable premium bot

[hard cape]

There’s how

[scarlet rock]

bot is sending panel

but not creating tics and ignoring cmds

[hard cape]

Check create button

[scarlet rock]

how

[hard cape]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard ➞ Panel Configs ➞ Settings ➞ Button Options ➞ Setting

[hard cape]

There is where you can find them

[scarlet rock]

k wait

[hard cape]

It wont be the problem, But check it

[scarlet rock]

checked

[hard cape]

Is there any disabled role?

[scarlet rock]

no

anf bot not replying cmd too i think there is some probem from your side

[hard cape]

From mine?

[scarlet rock]

dev team

[hard cape]

Oh

[scarlet rock]

tell them to check

[hard cape]

Im a basic member

[scarlet rock]

then where is suppor team

can i ping one of them for help

[hard cape]

You can contact them in #🎫│make-a-ticket

[scarlet rock]

kk

[hard cape]

But dont Ping them

[hard cape]

Did u open a ticket?

[scarlet rock]

yep

[hard cape]

Kk, tell me What was the problem Please, i want to learn something new

[scarlet rock]

they not responding

[hard cape]

Ping me when it's resolved

[left turret]

I don't find my server in ticket toll website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[upper mica]

Could someone help me set up the ticket tool I have a hard time setting it up because I’m on phone

[hard cape]

Do you still need help?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hard cape]

There is a guide how to setup

[upper mica]

I can’t do it on my phone

It doesn’t seem to work

[hard cape]

It works on mob too

[upper mica]

I can’t open multiple tabs to do it

[hard cape]

Send a pic

[upper mica]

It says I need to open another tab but I can’t because I click the link thru discord

Idk what to send a picture of

[humble sequoia]

https://docs.tickettool.xyz

[hard cape]

You want to configure tickets? @upper mica

[shut bolt]

Open it on a browser

Not via Discrord

[hard cape]

I already sent docs, But “It’s not working”

[glad shuttle]

I have a question before I start using this bot. Can a specific role that is not a moderator or admin role respond to/close tickets?
if not, is it possible to give mod perms to only the channels this would be used in?

[hard cape]

Yep, there is a way to do that

$help Support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[hard cape]

^^

They dont need perms to organize tickets, they need Support role only

[glad shuttle]

Ohhh, this might work well then. I'm trying to find a way to set up a craft request system, and I have a specific role set for people I want to take the orders. but just using a channel/threads was getting super cluttered. I know this archives/saves logs, but is there a way to make sure it saves in a specific channel? like posts in a channel once the ticket was completed and who completed it?

Sorry xD I've got a crafting request channel that I want tickets to be able to be made in and an order log channel so I know what's been done/who's actually doing them. I'm trying to find a better way of tracking them.

[hard cape]

Ye, there is a way to select transcript channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[hard cape]

^^

[glad shuttle]

Thank you very much!

[hard cape]

No problem

[gilded verge]

Hi, Currently, I have 191 days and I am collecting for 202 days and I do not know how many votes I still need. Who can help me? (pls use reply)

[copper owl]

what is this in regards to?

[gilded verge]

It's about votes for the Premium bot.

[copper owl]

you only need 6 votes to redeem

6 or more

[gilded verge]

So if I have 191 days and want 202 Premium days, how many votes do I need? 😳

[copper owl]

i mean...

[kindred kindle]

I added The bot in my server but When I opened The Dashboard I don’t Find My server

What’s The Problem ?

[copper owl]

you can do the math lol
2 votes = 1 day
11 days = 22 votes

[copper owl]

try logging out and back into the website

[gilded verge]

I am very weak at math, so I asked for help 😅
Thank you so much @copper owl

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[kindred kindle]

Thx 👍

[iron night]

Error: You're still on cooldown

Gave +1 Rep to @copper owl

[kindred kindle]

Worked With me

[sharp hatch]

How do i make it ping the supporter role?

when its created

?

[copper owl]

Navigate to Ticket Options and edit the Ticket Message

You can input {@Role Name} or {Role ID} in the Message Text.

you can find the Ticket Options section in your Panel Settings, which can be found in the Panel Configs page

[coral sequoia]

So I’ve been with ticket tool for a very long time and think I B would be a great support of you guys need someone

[shut bolt]

#📣│server-news check the last announcement

[coral sequoia]

Okay thank you.

[jade topaz]

How i get the code for premium ?

[kind hawk]

when you make the paiement, you should have received instructions.

[jade topaz]

i dont know what you mean

[hard cape]

@kind hawk ^^ Someone is calling you

[kind hawk]

Go there: https://tickettool.xyz/premium follow the instructions 🙂

[hard cape]

In general options of panel you can set a support role

@drifting inlet

[jade topaz]

a friend is createing a ticket on my server but the bot says she dont have permissions to this

i cecked the hole settings of the ticket but i dont see anything wrong

[hard cape]

Hey

She can’t create a ticket?

[jade topaz]

no

[hard cape]

If she can’t, check create ticket button or blacklisted roles

[hard cape]

@jade topaz , is it fixed?

[jade topaz]

Yes ty

[hard cape]

No problem!

[cosmic oak]

i have a problem where everyone in the server gets pinged in a ticket when it is opened even though they cant view it, so its obviously pinging them and then making the channel private, is this a bug for the bot?

[hard cape]

Hey

Check your ticket message And Send a ss @cosmic oak

[cosmic oak]

what ticket message?

[hard cape]

Just open a new ticket, And Send a ss

[cosmic oak]

okay.

[hard cape]

Yep

I know where is the problem

[cosmic oak]

?

[hard cape]

Go to Dashboard

[cosmic oak]

yes

[humble sequoia]

https://tickettool.xyz/manage-servers

[cosmic oak]

ik

[hard cape]

Then Go to ticket message

[cosmic oak]

yes, i know its got @ here, but i want that as it notifies staff to the ticket quicker. the thing is it used to work fine but now its notifying everyone online not just staff

[hard cape]

Then create a role for staff like ping role and change it

[cosmic oak]

i would do that but its just an inconvenience as @ here only pings online members but pinging the role pings everyone. if i have to do it then i will but its just annoying that pinging @ here used to work fine.

[hard cape]

Ye, but @ here pings every online members

[cosmic oak]

exactly

[hard cape]

So I recommend to create ping role for staff

[uneven summit]

Hey! I just purchased the premium version and would like to activate it, however, I do not know where to find the activation code for premium

[humble sequoia]

━━ moved to ticket ━━

[vale ember]

hello

[buoyant bobcat]

Hallo. is there a way for me to ping role when someone open a ticket ?

[shut bolt]

Yesssss

In the Message Text field inside your Ticket Message options

[buoyant bobcat]

How sir

[shut bolt]

Use either {@Role name} or {Role ID}

[buoyant bobcat]

Thanks ❤️

[shut bolt]

Sure :)

[buoyant bobcat]

Not sure i'm doing it righ t:(

[shut bolt]

No worries

[shut bolt]

Do {670....}

[buoyant bobcat]

I figur it out haha was about to delet the post

i'm big stupid brain xD

[shut bolt]

No worries jajaja, sorry for my delay

[quartz fable]

i have problem when i close the tick it dosent close

@gloomy jacinth

[gloomy jacinth]

don't mention support team thx

[quartz fable]

ok but can you help me

[gloomy jacinth]

open a ticket

and wait

[errant grotto]

send a screenshot

[sturdy quartz]

Hello

How do I edit what a ticket panel says?

Nvm

I got it

[turbid shell]

How do I ping a role? Preferably in the webhook, but I have a team who would preferred to be pinged but not sure how to actually ping a role.

ive done exactly what it says, "{role ID}" and not sure why it isnt working

[shut bolt]

You are not doing exactly as it says

[turbid shell]

Oh?

Is this last part not correct?

[shut bolt]

Oh lol

I thought you meant the first one

[turbid shell]

I tried different versions, and oh sorry for not specifying

[shut bolt]

No no, it's my bad I'm sorry

Is that an actual role?

[turbid shell]

yes

right clicked in dev mode, and pulled the id

[shut bolt]

Try using the {@Role Name} version

To see if it works

And meanwhile

May I have the server ID?

So I can check what could be wrong?

[turbid shell]

842063518705385492

and ive also tried using the role name

[shut bolt]

Which is the panel?

[turbid shell]

the panel is in eats-inc, and its panel #4

[shut bolt]

Okey I see a problem

Here where you tried using Discord's native syntax to ping roles <@&ID> it shows a "deleted role" error

This means that ID 930296663388610691

Is not an actual role, or it was deleted

Thus Ticket Tool is not being able to ping it

[turbid shell]

https://i.gyazo.com/c6e0dd2370b4d4dc14b76d7bd91b4e7c.gif

[shut bolt]

Oh

You copied the message ID

Can you give yourself that role?

Or you can do $id Role

For instance

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>