🆘│community-support

[jade topaz]

Aghhhh I got it

I had to add .jpg to the end

[jade topaz]

Any idea why this isn’t showing up when I send the panel https://imgur.com/a/eCpiHin.jpg

[swift nest]

Quick question after I buy a monthly premium for the ticket tool how do I apply it to the server. ( I have no code)

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[fallow ingot]

@swift nest does this solve your question ^

[swift nest]

I am just blind thank you so much dude means a lot.

[fallow ingot]

np! have a good new year!

[jade topaz]

^

Cant get it to work I’ve tried so many times

[shut bolt]

Same server?

[jade topaz]

Yup😩

[shut bolt]

Which panel?

[jade topaz]

It was going well then it done it again

Max rank

[shut bolt]

Let me check it

brb

[jade topaz]

I’ve tried loads of different ways even copied the other ones that are working but changed the destination thing

[shut bolt]

Your image was moved from link

https://i.imgur.com/BWEJX7O.jpeg

Use this one instead

Should work

[jade topaz]

Ok

Yes thank you

Idk why it keeps doing it I copied the other ones

[shut bolt]

rare

[jade topaz]

Yeah ik

[jade topaz]

Just want to let battleeye know (without pinging him) that I got the gifs working:)

[shut bolt]

Lord Battle wild read your message 🙏

[jade topaz]

Why what’s wrong with it lol

[shut bolt]

What

JAJAJA

No

I'm saying it in a good way jajaja

[jade topaz]

Ohh

[honest storm]

If I boost do I get premium

[shut bolt]

Not currently, you get a income benefit of #924493355805732914

[honest storm]

Oh will there be in the future?

[silver warren]

i want to set up the bot but...

[honest storm]

https://tickettool.xyz/dashboard/919712749355958352/command-permissions @silver warren

[shut bolt]

https://docs.tickettool.xyz/general/setup Try this one please

[shut bolt]

Not sure, you could suggest it via the command in #💡│suggestions

[silver warren]

hm this one seems to work

[shut bolt]

Nice

[burnt pewter]

how do i fix system failure: panel "number" not found?

[shut bolt]

Is this error being displayed when a the create button is clicked?

[burnt pewter]

yes

[shut bolt]

It means that the panel you are trying to create a ticket for, was deleted

[burnt pewter]

hm

ok

i fixed it thanks

[shut bolt]

Sure, was it due to the reason I mentioned?

[burnt pewter]

yes

[shut bolt]

Nice

[oblique finch]

is there a way to clone a panal from one server to another. I know we can clone a panal within a single server but can we clone it to my other server

[shut bolt]

You can't clone a single one, but you can copy all

Using the backup and transfer feature

[oblique finch]

ok cool ... but now when I have added to the bot on my other (Main) server it showed for a min or so and then vanished?

if I go to roles I do see ticket tool listed there

but the bot is gone ...

$new command is also not working ... I believe since the bot is not there

ok I reinvited the bot and now it shows BUT

$new command says " New command not monitoring this channel"

when I have enabled that radio button

[shut bolt]

The $new command will only work on the channels you select in the __Channel to monitor for command $new and $ticket __

[oblique finch]

never min I figured it out ..... for some reason ticketing tool created one extra tickets channel with the one I created manually and I gave the wrong one to monitor.... I deleted that and pointed to my own created channel .... and it worked

thanks for the assistance how ever

[shut bolt]

Sure

[oblique finch]

Just one more quick q

is there a way to reset the ticket number counter .. that 0011 thing ..

want to reset it to 0000

[shut bolt]

Yes

Open the Panel's Settings

Click on General Options

[oblique finch]

ok hold

[shut bolt]

Look for Ticket Count

And update it, then Save

[shut bolt]

Tyt

[oblique finch]

under

under which setting I mean heading

[shut bolt]

https://i.imgur.com/CyavKUn.gif

[shut bolt]

General Options

[oblique finch]

ok got it

but how would putting 125 reset the counter

is that a command or somethign to reset

[shut bolt]

What?

No, just write there 0 and Save

The GIF is just a reference lol

Is just a random example, we got templates

[oblique finch]

oh lol

ok put any random number and then put 0 againa and save

that will resetgot it

---- another quick q .. sorry using the tool for the first time ..... its a greate tool

[shut bolt]

You can just put 0 and save

[oblique finch]

there is no reporting dashboard to show how many tickets were opened , closed, by who and all that

[left mortar]

Hey uhh, how do I make specific roles access the tickets?

[shut bolt]

Don't be sorry! We are here to help

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[left mortar]

Ok thank you 👍

[shut bolt]

Currently you can only check the amount of opened ones, yet the developer is working on a full stats dashboard part

[left mortar]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 285)

[shut bolt]

Sure

[oblique finch]

thanks ... so why isnt there a reporting dashboard to see how many were open or closed and by who ... that sort of information you know .... statistics kind of dashbopard

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 286)

[shut bolt]

[oblique finch]

got it

[shut bolt]

Our Dev is cooking some good stuff right now

[oblique finch]

thanks @shut bolt

[iron night]

@oblique finch :: You can't rep Yareaj_#4383 for 59 minutes and 20 seconds. Try coming back later?

[shut bolt]

😋

Sure

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

This is the setup guide to make people to be able to create tickets on your server :)

Check it and let me know if you have any doubts

[cunning bronze]

Oh ok, ty

[shut bolt]

Sure

[tropic shale]

@pine tulip I won mp5 from the lottery. My steam account has a 7-day trade ban.

What can I do

[woeful quarry]

hey

hello i need help

is their any way someone can help me i had a problem in the game not a bot

[green dew]

Deb linux Chrome os

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[nova wharf]

This server is for TicketTool questions only, but you can DM me your question.

[solid escarp]

Is the Premium a monthly/weekly payment, or a 1 time payment?

[plain surge]

There is a monthly plan and a yearly plan

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[unborn mountain]

how to setup ticket tool?

[hard cape]

Hey!

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[hard cape]

Check this out

[unborn mountain]

lol the page it's not work

[hard cape]

Oh ok, do you want to help with tickets in your server?

[still summit]

Someone help

[unborn mountain]

can you dm me?

with the setup command

[hard cape]

I can help you

[still summit]

So like I made a middleman server and then when someone makes a ticket how to make it so the middle man can see the ticket that is made

[hard cape]

The middle man needs a support role

$help support role

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[still summit]

ohhhh

tysm

[hard cape]

no problem

[hard cape]

do you need help how you can create a panel?

[unborn mountain]

no i add ticket tool to a server and i can't manage and i'm the founder of the server

[hard cape]

try to use $levelin the server please

and send ss

Or is it your server?

[unborn mountain]

@hard cape

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

try this!

[unborn mountain]

ok

[unborn mountain]

tyy

[hard cape]

no problem!

[still summit]

HEy

I need help

So like I need help like what if the middle man wants to add another trader into the ticket, what do i do

[hard cape]

hey

he needs to type: $add <id of trader>

[still summit]

How do you get the id of the trader?

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[:desktop: PC] go to Settings ➞ Advanced ➞ Developer mode
[:mobile_phone: Mobile] go to Settings ➞ Appearance ➞ Developer mode

Developer Mode allows you to get the ID of any channel, user, role, or server.
VIA the ID, you can use them with <> alongside their corresponding format to mention a channel/role/user...
They're mostly used to mention channels, users, or roles in Embeds

Formats

Channels: <#ID> ➝ #🤖│bot-spam
Users: <@ID> ➝ @humble sequoia
Roles: <@&ID> ➝ <@&642118166243311646>

[hard cape]

then right click on the user

and you will be abble to copy id

[still summit]

ohhh Ok

[hard cape]

ty @wicked scroll

[iron night]

Gave 1 Rep to otaviocng (current: #15 - 83)

[still summit]

TY

[hard cape]

np

[still summit]

ty @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #19 - 58)

[still summit]

wait

[hard cape]

yea?

[still summit]

what if the person like isnt in the ticket

and u wanna get their id

[hard cape]

you can search him/her

in the left side

right*

[still summit]

what if there are like so many people like this server

[hard cape]

or just ping him/her

and click on it

[north nimbus]

how can we make this multi ticket option and description?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[still summit]

Ok

[hard cape]

[north nimbus]

ok let me try

[hard cape]

Ok!

Good luck

[north nimbus]

where do we write the description? like below one

[north nimbus]

thx it worked

[hard cape]

It’s in panel options

[north nimbus]

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #18 - 59)

[hard cape]

No problem

$help panel message

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

Edit panel message

[still summit]

How do you like find the persons id with a command

can you do that?

[hard cape]

Ye

$id @D<3#8894

$id @hard cape

Oops

I dont know if is there any faster way

[still summit]

Ok

[fallow ingot]

You could manually do it using the channels permissions, however the $add command is a lot more efficient.

[eternal sparrow]

can i get help

[hard cape]

sure!

with what i can help you?

[eternal sparrow]

is it ok if you can join voice

soo i can show you

[hard cape]

it will be better here for me

[eternal sparrow]

ok am sorry

[hard cape]

so where is the problem?

[eternal sparrow]

Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

how can i fix that

[hard cape]

Ye

Whats wrong?

You want to set a limit?

[eternal sparrow]

nerver mind but thanks

[hard cape]

Oh ok!

[boreal fable]

how do i put a ticket in a channel
so people can open the ticket?

[hard cape]

hey

$help send panel

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[hard cape]

[rare scaffold]

Hello i pay 2 subscrition incidentaly how can i get 1 refund ???

[hard cape]

#🎫│make-a-ticket <--

Make a Billing ticket

[rare scaffold]

@hard cape how can i reddem my first subscrition ?

[hard cape]

I can't help you with that, cause I don't know how it works, but try to open billing ticket

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

@rare scaffold

[rare scaffold]

i fixed i wait for my refund on sec purchase

[distant ginkgo]

Hello

Muje unbend karo

[hard cape]

Hey!

[robust sandal]

savan.st

Muje unbend karo

Finnish (fi) → Czech (cs)

[hard cape]

What?

[mystic hound]

Assuming that's Hindi, i still don't know what you mean by unbend

[copper owl]

we finally see light in action? 👀

[hard cape]

Bahaha lmao

[copper owl]

i dont think ive ever seen light talk indian with anyone

[hard cape]

Lmaooo

[robust sandal]

savan.st

Muje unbend karo

Finnish (fi) → English (en)

[silver warren]

what do we get by donating? lol

[copper owl]

donating what to who exactly

[slender minnow]

He is making a ban appeal

Probably cant spell 'ban' lol

[silver warren]

donating to this bot

[copper owl]

the only "donation" you can get is basically buying premium

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

these are the perks for buying premium

[hard cape]

What is the command for list of tags?

[silver warren]

ok ^

[copper owl]

$tagslist

[hard cape]

tyyy

[dense pendant]

Hey, I would like to know how to keep a closed ticket channel when it's moved to a kind of archived channels area ? Because when a ticket is closed the channel get deleted some seconds after being moved

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hard cape]

Hey!

@dense pendant , do you mean category? Or what?

[dense pendant]

I set a category on where to move the closed tickets.
But right after they get moved to it, they are deleted by the bot itself

[hard cape]

Can you Send a pic?

[dense pendant]

How can I send a pic of channels that does not exist anymore lol

lemme try to do a record

as u can see some seconds after it get closed, it just disappear and I'm sent back on the main channel of the server

[hard cape]

I cant open this file

[dense pendant]

sorry iPhone always give them in .mov

[hard cape]

It’s fine

[dense pendant]

So to explain

[hard cape]

Be sure bot has all permissions in the closed category

[dense pendant]

When I press the "Close" button, I see the name going to "closed-001" but then it just disappear

I'm the owner of the serv so the channel can't be hided from me tho

[dense pendant]

I gave all perms

[hard cape]

For category closed?

[dense pendant]

Ye I have a category for closed tickets and gave the bot all the permissions in it

On the website I can't change much

[hard cape]

Take into account that if you have Two Step Ticket feature disabled on your Panel's General Options the ticket will be directly deleted.

[dense pendant]

Ah yes I have the 2 steps closing

is that why ?

[hard cape]

Probably

Try it!

[dense pendant]

Ok

It's the same

I have the message "Ticket closed"
Then the bot says "The ticket will be deleted in a few seconds" and it disappear

[hard cape]

When u check your audit log, is there something weird?

[dense pendant]

U mean server logs ?

[hard cape]

Ye

[dense pendant]

It just says that Ticket Tool deleted the channel

[pearl river]

Check your TicketTool's configuration and make sure that the "Auto-delete" is turned off.

Wait a sec

[dense pendant]

Mmh where do I change this ?

[hard cape]

Where is this feature?

[pearl river]

Searching for it.

[hard cape]

K

I think this feature is not available

But I’m not sure

[pearl river]

• should be 'Enabled' so that it doesn't delete it when you close it.

[dense pendant]

Enabled or not it keep deleting

[pearl river]

That's strange

[dense pendant]

Yeah

[pearl river]

Try enabling Two-step ticket

Maybe it'll work 😉

[dense pendant]

Okay I'll do that

[pearl river]

@dense pendant ^^

[dense pendant]

Oh ok

But on the website it says it will be deleted if I enabled it

[steady sun]

Spanish Help

Pls.

[hard cape]

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[hard cape]

Set it like me

[dense pendant]

Ok trying it

[hard cape]

It works great for me

[dense pendant]

damn now its working

Thanks !

[hard cape]

Nice!

[steady sun]

When i open a ticket being a normal user (No admin) i cant see the ticket channel

[dense pendant]

I saw the bot message, do I have to ping someone while thanking so u get something or idk ?

[hard cape]

No, It’s ight

[humble sequoia]

━━ moved to ticket ━━

[pearl river]

Hey is there a way to see response headers

...

[tacit burrow]

hello, someone can say how to use emote in embeed is the "name:id" ?

[hard cape]

Hey!

You can get id by using command $id

And

Yea

![whiteHeart](https://cdn.discordapp.com/emojis/925362733115908096.webp?size=128 "whiteHeart") there is an example

[tacit burrow]

okay tyy so much ! < 3

[hard cape]

Np!

[hard cape]

Wth- it never happened to me

[pearl river]

welp

[hard cape]

Try to open a ticket #🎫│make-a-ticket

[median wigeon]

Try to delete cookies and run the site agaib

[strange atlas]

how do i make a ticket never done this before

[hard cape]

Hey!

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

[jade topaz]

Everytime i try to manage the server it doesnt work since my gf added it, but when i kick him then add him it doesnt show up at manage servers, what do i do?

[strange atlas]

ok thank you

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

[hard cape]

No problem

[jade topaz]

ty

[hard cape]

Np!

[tacit burrow]

i used the variable {user.full} but i didn't see the user mention

how the fix that plz

[hard cape]

Hey!

Gimme sec please

[tacit burrow]

yeah !

[hard cape]

Try: {user}

[tacit burrow]

it's mentions ?

[hard cape]

Ye

Try it

[tacit burrow]

nice ty

[hard cape]

No problem

[tacit burrow]

we can edit the color without pick

[hard cape]

Color of embed?

[tacit burrow]

i mean to type "#code colour "

yeah

[hard cape]

Click on it And type the color

[tacit burrow]

i cant type the code

[hard cape]

Then click on this

[tacit burrow]

ty

[hard cape]

Npp

[peak peak]

It is saying ‘envelope error’ why are some of my players reciving this and others are fine

[shut bolt]

Screenshot of the error please

[peak peak]

ill see if they can send it to mwe

[shut bolt]

Thanks

[peak peak]

just pops up saying envelope with error. but im able to and others are abke to put in tickets comes up with the stor and help ticket

[shut bolt]

Ask them to update their discord

[peak peak]

Okie dokie thank you very much 😄

[shut bolt]

Sure

[shut bolt]

@tidal fable open a Billing ticket in #🎫│make-a-ticket, a Billing Member will help you there

[bright pagoda]

I'm having some folks on Discord report that they can't see a ticket button. It's worked for a lot of others. Our best guess it is an emoji compatability issue with some operating systems. We're getting no button reports both on some androids.

Is this a known issue?

[humble sequoia]

━━ moved to ticket ━━

[scenic plinth]

Actually ignore that

[scenic plinth]

Have them update their discord client. The emoji would appear different for the devices.

[bright pagoda]

Thanks. Will try that!

[iron night]

Gave 1 Rep to kitkat zizi (current: #7 - 172)

[bright pagoda]

Whoa. Cool. That's a smart bot!

[bright pagoda]

Thanks!

[iron night]

Error: You're still on cooldown

[bright pagoda]

(Sorry, seeing what the bot would do. ;p )

[shut bolt]

https://docs.tickettool.xyz/general/setup
You can check this guide Ally

With which step?

Did you read the guide?

[jade topaz]

Hi, I need some help. Our premium subscription is over and I would like to switch to the free bot. I invited the free bot. Does that mean I need to set everything up all over again? What about the current tickets i already have? Can I make the free ticket just take over and the premium features just be disabled?

I selected the free one and invited the bot but tickets still wont work

[humble sequoia]

━━ moved to ticket ━━

[white goblet]

Hey, I have a question regarding ticket tool. I’m trying to figure out why the reaction button won’t show up on the channel where I put ticket tool in. And I have all the permissions on for the bot.

And I’m not able to open a ticket here either. I have no idea what to do about it

[white goblet]

I just tested it and my other supports can open them and see them. I can see them but still can’t see the reaction button.

[covert swallow]

Try to reload your client, it may be a visual bug

[icy shore]

The one that says closed won’t close we even went to the settings for it to do delete ticket and it won’t go away anyone know how to remove it please??? We have a ticket in my discord and we cannot close it, I accidentally hit close to many times and now it’s stuck

[white goblet]

What’s a client? (Sorry)

[covert swallow]

Your discord basically, either ctrl+r or close and reopen the qpp

[white goblet]

Will try right now. Since I’m on the phone

[white goblet]

Well I tried closing app, and re logging but both didn’t work.

Anything else I could do?

[covert swallow]

You said that other people with the same permissions are able to open it correct?

[sleek lotus]

Is there a way to make the global ticket limit infinite?

[white goblet]

Yea

[covert swallow]

I dont know what else it could be then, sorry

[radiant laurel]

Hello, everything that bhaalshad does is free of charge. Also this is for issues with the discord. Please read #tickets. Anything that bhaalshad has and is ready for the public is in his shares files near the bottom of the channels. Any questions about coding please use a support channels, anything u can use #💬│general-chat

[shut bolt]

No

[feral portal]

Hi I need help. is there a way for me to get ticket tool to send a dm of a transcript of the ticket to the person who made the ticket?

[forest goblet]

DM transcripts exist, but they are exclusively for premium users.

[feral portal]

oh yeah I have premium monthly how do I access this feature?

[forest goblet]

You can enable it via Panel Configs > Settings > Logging Options > Direct Message Transcript.

[feral portal]

oh ok, if I invite the premium bot into my server do I have to redo all the ticket stuff I edited via the pannels?

before I purchased premium.

[forest goblet]

No, all the settings will remain if you switch to the premium bot.

[feral portal]

oh sweet!

[feral portal]

thank you so much super helpful

[iron night]

Gave 1 Rep to 2x2Master (current: #17 - 66)

[forest goblet]

No problem!

[jade topaz]

Can i get premium for boosting this server ?

[hard cape]

Hey, i think you cant, But Im not Sure

[jade topaz]

okay but thanks for helping

any support ?

[hard cape]

Im sure on 90%

Cause someone already put it as a suggestion

But

[jade topaz]

oh ok

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #18 - 60)

[jade topaz]

🙂

[hard cape]

No problem

[glossy harness]

how long do i have to wait to see my premium key?

[hard cape]

Hey

Did u bought premium or u get it by voting?

[glossy harness]

bought it!

[humble sequoia]

How to redeem premium (Key)

To redeem your premium key, go to the dashboard, select your server, then click " Redeem Premium" under the server's icon and name.

[glossy harness]

yeah i don't see any key yet

[hard cape]

Did u get the code to dms?

[glossy harness]

nope

[glossy harness]

yep i read that too

thought id ask in here before making a ticket

but i guess i should since its been 11 minutes LOL

[hard cape]

Then open a ticket in #🎫│make-a-ticket (billing one)

[wicked jetty]

Can anyone please advise how to renew subscriptions?

[shut bolt]

Not TT one, moved to a ticket

[wicked jetty]

TT one? Ticket ?

[grand sky]

whats the cmd to suggest smth

[hard cape]

s!suggest <suggest>

@grand sky

[grand sky]

ty

[hard cape]

Np

[shut bolt]

@grand sky that's already a feature

https://i.imgur.com/rYNXElV.gif

That's how to clone a panel, feature you asked for

[hard cape]

We pinged him at the Same time

[shut bolt]

lol

[grand sky]

sry lol im a dumbass

[shut bolt]

No worries pal

[oblique finch]

a question to developer .... right now we as an admin delete the ticket ... is there an option of ticket being autodeleted after a specified time ... like 120sec or something ... after 120 sec ticket gets auto delete

@shut bolt

[shut bolt]

#546557408902905896

Don't ping support members

[oblique finch]

aa Apologies

[shut bolt]

Not possible as of now

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[shut bolt]

You can make it delete directly after closing but no timed

[oblique finch]

shall I put it as a suggestion ...

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[atomic barn]

@glacial haven keep in mind it’s a premium feature like it says

[shut bolt]

Please read the embed we sent

[glacial haven]

ah, OK

😦

[glacial haven]

are there other bots that do it?

[atomic barn]

Uhhhhh I’m not sure

[glacial haven]

okk thanks

[iron night]

Gave 1 Rep to neonbladez (current: #59 - 2)

[oblique finch]

is there an option to use HTML code in any on the message box you have in the panel configuration

so when message is displayed it displays what my code wants to display

[copper owl]

No there isn't

[oblique finch]

😦

[copper owl]

you can't mess with the HTML file on the transcript message

only the embedded message itself

[oblique finch]

hmmm objective was to display my users a ramdom password eachtime they issue a command

[copper owl]

why not just make a custom bot at that point

for the password thing

[oblique finch]

where do I create a bot .... if it requires coding then nops cant do ..... else can give a try

[copper owl]

Weren't you gonna code anyway..?

Either way, Not a thing with ticket tool. the HTML file at the top isn't something we can edit or disable

[jade topaz]

anyone here?

[median wigeon]

Hi how can i help you?

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

for Not Laksh

[solid hinge]

I want the ticket to be deleted when it is closed, how to do so?

means automatically get deleted after sometime for get deleted when closed

[copper owl]

the only way you can do this is turning off Two Step Ticket, meaning it gets deleted immediately once the ticket is closed

there is no X amount of time closed = Deleted feature

[solid hinge]

thanks

[solid hinge]

How to do so?

[copper owl]

go to general options on your panel settings

[solid hinge]

ok wait

now?

[hard cape]

[solid hinge]

bruh

[solid hinge]

then?

[copper owl]

Disable Two Step ticket..

[solid hinge]

ok and

[copper owl]

thats it

[solid hinge]

oh ok

[copper owl]

now the tickets delete automatically once you close

[solid hinge]

thanks

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

@paper skiff

Check this out!

[paper skiff]

Thanks!

Thanks! @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #18 - 61)

[hard cape]

No problem!

[fiery cradle]

does anyone know who i talk to if i get wrongfully banned?

[hard cape]

hey!

did u get ban on the webiste?

[fiery cradle]

no in the game

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

you already opened a ticket for this

and you were already told this isnt the server

[fiery cradle]

WAT DO I DODOODDOD

[hard cape]

this is ticket tool support

not any game support

[copper owl]

find the correct support

[fiery cradle]

where tho

thats what im tryna find out

[copper owl]

we dont know

thats for you to find out

[fiery cradle]

bruh

[hard cape]

try to find their support on websites

[copper owl]

or search the name of the game + discord server on google

[fiery cradle]

omg im slow

i thought this was the deepwoken support thing

mb

[timber lake]

Guys how i can make a role can see the tickets but it dont have an admin?

[hard cape]

hey!

$help support role

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[hard cape]

[timber lake]

Thanks^-^

[hard cape]

np!

[wet grove]

How to give a person the opportunity to view tickets? So that he could also write there.

[hard cape]

hey

$help support role

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[hard cape]

@wet grove

[jade topaz]

If I buy premium and invite the premium bot if my premium runs out will the bot stop working?

[copper owl]

yup

[jade topaz]

Okay

Thank you

[karmic lotus]

Is there a way to not show who's handled a ticket? I want to hide it from the person who made the ticket

[hard cape]

hey

you can

[karmic lotus]

I guess its a premium option no?

[hard cape]

lemme send a pic

Permission Options

@karmic lotus

[karmic lotus]

Thank you

[hard cape]

no problem

[jade topaz]

How do I invite @humble sequoia

[hard cape]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[hard cape]

@jade topaz

[jade topaz]

That’s regular ticket tool

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[hard cape]

there is premium one

[jade topaz]

Ty

Thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #18 - 62)

[hard cape]

np

[jade topaz]

Why is my ticket Not showing up with the message that’s meant to be at the top

[copper owl]

they dont have view message history in the ticket

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[copper owl]

go to User Opened Permissions, and tick the Read Message History box

[jade topaz]

Ahh okay Ty

[void scroll]

hi so if im trying 2 set up for a user to say $new n create a new ticket how do i set that up

i can only set up panels in the config dashboard

[copper owl]

Command Style Tickets

in panel settings

Just setup the panel, dont send it. Enable Command Style Tickets and you're good to go

[smoky gale]

ello Mates

Ughhh, reloging didnt work

[copper owl]

run $level and send a screenshot of what it says

[smoky gale]

in this server or mine

[copper owl]

yours

[smoky gale]

Im the owner of the server

but its not letting me 😢

[copper owl]

then all I can tell ya is to relog

clear cache, relog, make sure you're logged in the correct account on the dashboard

[smoky gale]

oof alrighty thanks for the help

AT LAST its working now

[white mesa]

May I ask why I was welcomed to this?

[radiant moss]

We recently switched and updated our docs. Some things like that are outdated but they will be updated

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[radiant moss]

Here is the correct setup

[white mesa]

Oh thanks

What was that-

[radiant moss]

Just a auto message from @iron night

[white mesa]

Oh

Okay anyways thanks

[radiant moss]

👍

[hollow herald]

What is the command to reopen a ticket

That has been already deleted

[copper owl]

there is no command for that

and dont ping support members

[hollow herald]

I didn’t?? I don’t think.

I have those replies set to off.

[jade topaz]

Deleted or closed?

[copper owl]

there's a little @ indicating it was a ping

[jade topaz]

The command to see the transcripts is “$transcript” right?

[copper owl]

there is no command to see transcripts

you go to the transcript channel and then click on Direct Link to access the transcript of the ticket

[quick ermine]

Can i mention channels in the panel embed message?

[copper owl]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[copper owl]

@quick ermineUse the guide above to mention a channel

[quick ermine]

Thank you very much sir!

[drifting pond]

Taking a look, I've been trying to use the information above to ping the ticket creator within a the message area (not the embed), but it doesn't seem to be working. I'm doing so in a tag. Any suggestions?

Ex. {@ticket_user}, Please read the below information. It contains information....

[fallow ingot]

Are you using {user}

[drifting pond]

Lemme try that

[fallow ingot]

Yeah.

[drifting pond]

Btw, absolutely loving the Premium version of this. How do I get the premium tag?

[fallow ingot]

Premium tag?

[drifting pond]

I noticed there was a premium subscriber role. Didn't know if that was based on if you were using the Premium bot or not.

[copper owl]

$pc in #🤖│bot-spam

[fallow ingot]

No it’s not, but if you have an active subscription you can check by running $pc

[fallow ingot]

ahh you bet me.

[plain surge]

This is a list of the variables for the bot

[humble sequoia]

Supported Variables

{server.name} ➞ Name of the server
{server.id} ➞ ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> ➞ Channel link of the current channel
{channel.name} ➞ Name of the current channel
{channel.id} ➞ ID of the current channel

{author} = <@user> ➞ Mention of the user triggering this message
{author.name} ➞ Name of the user triggering this message
{author.id} ➞ ID of the user triggering this message
{author.nickname} ➞ Nickname of the user triggering this message
{author.icon} ➞ Direct Url of the profile picture of the user triggering this message
{author.tag} ➞ 4 digit tag (discriminator) of the user triggering this message
{author.full} ➞ username + 4 digit discriminator of the user triggering this message

{panel.count} ➞ The current count number of the panel (Tickets only)
{panel.name} ➞ The name of the panel (Tickets Only)
{panel.ticketLimit} ➞ The current limit of the panel (Ticket Only)

{ticket} = <#channel> ➞ Channel mention of the ticket
{ticket.id} ➞ Channel ID of the ticket

{ticket.user} = <@user> ➞ User mention of the ticket user
{ticket.user.name} ➞ Name of the ticket user
{ticket.user.id} ➞ User ID of the ticket user
{ticket.user.nickname} ➞ Nickname of the ticket user
{ticket.user.icon} ➞ Direct Url of the profile picture of the ticket user
{ticket.user.tag} ➞ Tag / Discriminator of the ticket user
{ticket.user.full} ➞ Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

_ _

_ _

Additional variables

{reason}
» works on $close <reason>, $delete <reason>, $new <reason>, $claim <reason>
» displays the reason, you can optionally give with some commands

Transcript Variables

{ticket_name} ➞ Name of the ticket
{panel_name} ➞ Name of the panel
{transcript_url} ➞ File link of the transcript

Hide Link under blue text:

[Click me](https://tickettool.xyz) ➞ Click me

Time Variable
Sends the current unix time in seconds. Optinally add or remove seconds

<t:{!time+43200}:R> ➞ <t:1641202087:R>
<t:{!time+43200}:R> ➞ <t:1641115687:R>
<t:{!time+43200}:R> ➞ <t:1641158887:R>
» Remove ! before time

_ _

<t:1641006000> ➞ <t:1641006000>
<t:1641006000:f>➞ <t:1641006000:f>
<t:1641006000:F> ➞ <t:1641006000:F>
<t:1641006000:D>➞ <t:1641006000:D>
<t:1641006000:d> ➞ <t:1641006000:d>
<t:1641006000:t> ➞ <t:1641006000:t>
<t:1641006000:T> ➞ <t:1641006000:T>
<t:1641006000:R> ➞ <t:1641006000:R>
» You can use https://hammertime.djdavid98.art/ to create custom dates/times

[plain surge]

You would be looking for {ticket.user} without an @

[drifting pond]

"{ticket.user}, Please read the below information. It contains information regarding..."
Doesn't seem to grab. I'm in Tags, under Message Text. I also tried (for S&G) the Embed Text area, neither of which are working using {ticket.user} or {ticket_user} 😦

[plain surge]

{ticket.user} is to mention the ticket owner

If you are in tags then you should be using {author} or {user}

[drifting pond]

Yup. When my staff respond to someone with a tag, I'm wanting it to automatically tag the person in the reply

And it's always the ticket owner/creator who would be tagged.

[plain surge]

There isn't a variable for the targeted user. The staff members can just manually reply to a message from the user with the tag trigger

The user will then get pinged, and if you have auto trigger delete it will be as the tag mentioned them

[drifting pond]

Ah, gotcha. No way to ping the user in a tag, right?

[plain surge]

Basically a ghost ping

[drifting pond]

Ahhhh

[plain surge]

You can ping the user triggering the tag

Ticket user variables work with functions related to a ticket

Not an outside tag

[drifting pond]

So @109 | Ops Director | Gramps infotag or infotag @109 | Ops Director | Gramps ?

[plain surge]

What do you mean?

[drifting pond]

For example, in a ticket, a user decides they want to be rude. I have a tag set up under Tags in the Dashboard which provides them a text warning stating "Please be respectful blah blah" If I wanted to have that user pinged when the tag is posted using the Tag Command, how would I go about that? I hope I'm explaining sufficiently.

[plain surge]

You would first set the tag to auto delete the trigger command

Then when you use it you would reply to a message by the user with the tag command in it

[plain surge]

[tag trigger]

And then the bot would delete this message and sends the tag

Leaving the ghost ping

[drifting pond]

That makes sense, I misunderstood what you were saying to begin with. Thank you!

thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #21 - 51)

[drifting pond]

😉

[plain surge]

No problem 👍

[tulip whale]

quick question. so once a ticket is closed i can select transcript. do i have to create a separate channel where the bot sends the transcript link to? or are the transcript links saved somewhere on the tickettool dashboard?

[solid stream]

you can do $transcript #channel

[tulip whale]

beautiful

[copper owl]

also to answer the other question

none of the transcripts are saved on the dashboard

theyre all saved within your server and only there

[tulip whale]

Thank you for that information! I appreciate the quick response from you both.

[copper owl]

No worries. If you dont want to use the command every single time, you can do the following

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

setup a transcript channel, define it in the dashboard and save. Now everytime you press the transcript button when the ticket is closed, it saves in the defined channel

[tulip whale]

Thank you

[fallow ingot]

ty @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 492)

[fallow ingot]

there

[copper owl]

appreciated even though i dont need it lol

[fallow ingot]

yes you do, you deserve the credit.

[jade topaz]

How do I get the ticket thing to show on my server ?

[icy shore]

I still need help non of the ticket info is telling me how to force close a already closed ticket

[rain swallow]

how do you ping in the ticket it wont work fot some reason

[copper owl]

show us what you did

[copper owl]

click in the closed ticket, then save the transcript and delete

[rain swallow]

oh i got it!!! ty so much

[copper owl]

No problem

[rain swallow]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 493)

[icy shore]

Can’t when I click on the closed ticket I can’t type in there or even go to the settings to delete the ticket by force

It’s just stuck there

[copper owl]

close discord and open it again

it's sometimes a visual bug, other times you need to contact discord to remove it

[icy shore]

Ok ty

[south hollow]

the bot is not showing the list of servers I added the ticket tool to

[copper owl]

log out and log back into the site

[south hollow]

I've already tried it, when I go in again it's still the same

[copper owl]

run $level and let me know what it says

also make sure you're relogging and not just refreshing the page

[south hollow]

where do i run this?

[copper owl]

in your server

[south hollow]

ok

shows this

[copper owl]

then make sure you're logged into the correct account, clear your cache and log out and back into the dashboard.

better yet, just try a different browser

[south hollow]

ok

I tried it with another browser and it worked! thank you so much

[copper owl]

Anytime

[south hollow]

thaks @copper owl

[proven ravine]

anybody know how I can let a role which is not an administrator see all the open tickets?

please @me when you respond

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@proven ravine ^^

[proven ravine]

how long does it take to kick in

I did it 1 min ago and its still not working

[copper owl]

kick in?

[proven ravine]

work

[copper owl]

it only applies to tickets after you save the change

not to tickets that are already created before the change was made

[proven ravine]

oh ok

[copper owl]

you can add the staff team using the $add RoleID command to the tickets they dont have access to

[jade topaz]

How I can know what the difference between the normal tickettool and the premium?

[hollow herald]

Deleted.

[copper owl]

did you really delete and resend the message only to ping me

[jade topaz]

There’s no way to get a deleted ticket back, once a channel is deleted there is no way to get it back(unless there’s a mod on discord but that’s illegal)

[hollow herald]

Ah ok ok

[jade topaz]

You can always save the transcript of a ticket though, to see what happened there

[copper owl]

is premium is free. @jade topaz
Dont ping a support member again.

[eager tulip]

Hey I had a doubt, is there a method that will open a ticket automatically for the person when the person joins the server.

Help will be appreciated a lot

[copper owl]

no there isnt

[eager tulip]

k thanks

[brisk flume]

pablo

[safe thunder]

hii

[hard cape]

Hello

Do you need help?

[safe thunder]

it says that my ticket cant be created and to wait or try again

[hard cape]

Send a pic please

You probaly have reached a limit

But i need to see What it says

[safe thunder]

IT WAS MY FIRST TIME

[hard cape]

In your server?

There is an info about limits

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard ➞ Server Configs ➞ Global Ticket Limit

Note:
This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[hard cape]

And there is global limit (for all panels)

@safe thunder

[autumn hinge]

I redeemed the premium but when does the premium bot come

[unique anvil]

Whenever you add it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[autumn hinge]

Found out from the vid above lol

Thanks

[hazy pollen]

My from EGYPT

[jade topaz]

It seems that when I use panel configuration for disabling roles from being able to click on the button and create ticket (see screenshot), I've tested with a volunteer and it appears that volunteer has NO 'Standard' role but still can create the ticket. How do I make 'allowed roles' effective so anyone without that role can't create the ticket?

[jade topaz]

Resolved. I forgot to put 'everyone' in disabled.

[brisk flume]

How to do click able things like this

[prime bridge]

Lightning has been timed out for 10m
Reason: Posting Walls Of Text

Lightning#0874 | 897489610001756230

[prime bridge]

🇩🇿𝕊𝕦𝕡-_-𝕣𝕒𝕪𝕠𝕚𝕚🇩🇿 has been timed out for 10m
Reason: Posting Walls Of Text

🇩🇿𝕊𝕦𝕡-_-𝕣𝕒𝕪𝕠𝕚𝕚🇩🇿#5447 | 846122018159722557

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

@brisk flume

[brisk flume]

yes @hard cape

[hard cape]

Nice

It’s premium feature

[arctic dawn]

how you can add a support role?

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[smoky gale]

Ello

[snow estuary]

when players create ticket they cant access the channel

[copper owl]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[copper owl]

check the User Opened Permissions

[shut bolt]

Are you using View As Role?

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[hard cape]

oop

[pliant sable]

help, my customers cannot view their tickets and everything is setup correctly

[hard cape]

they need permission to view the picked category

i think

[copper owl]

nope, they dont need permission to see channels in the category

[copper owl]

check that first

[pliant sable]

okay

[hard cape]

But if they wont have permission to see the category, what will happend?

[copper owl]

they dont see the category

[hard cape]

and the ticket?

[pliant sable]

It’s like this

[shut bolt]

Are you using View As Role?

Or an alt?

[pliant sable]

and it doesn’t work anyway

[pliant sable]

view

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Jan 3, 2022, 6:20 PM

[copper owl]

they'll have access to it

[hard cape]

ok, thanks

[copper owl]

if given the pemission to see it

[shut bolt]

That's the problem, try with an alt

[pliant sable]

so i can remove the category permissions?

[shut bolt]

Yup

[pliant sable]

just keep nothing there

[copper owl]

yeah, they dont need category permissions to see all the channels

[shut bolt]

Only keep the perms for the bot

[pliant sable]

okay

[snow estuary]

yes

[copper owl]

@snow estuary refer to this

[jade topaz]

hey im not able to add members to my ticket, everytime i do so it deletes my message and sends this instead which is automatically deleted in less than a second (to note i am including the id of the member in the command so im unsure what it means by missing option)

[hard cape]

this is probaly new, but try to type it like this: $add <id> #ticketchannel

this is new (i think) so i dont know and im not sure

[jade topaz]

will try that!

[hard cape]

kk, lemme know the rusult

[jade topaz]

ah- still showing the exact same thing

[hard cape]

it works good for me

does ticket tool has all permissions?

[jade topaz]

it does, it has been doing this occasinally for some time now (some days it works and some days it doesnt) without us every really changing its perms

[hard cape]

there is nothing new in docs

[jade topaz]

ye- i really dont know why its not working

[hard cape]

type here the message by what you want to add the person please

[jade topaz]

mkay, we have the prefix as '=' in my server (using my id instead of the person's)

=add 478594754075164672

[shut bolt]

That's FAQ?

[hard cape]

wdym?

[shut bolt]

The FAQ of the Docs

[hard cape]

oops

Do you know why it's not working?

[copper owl]

Probably missing some bullshit discord permission that discord forced in some weird unannounced update

@jade topaz can you try giving ticket tool TTS messages and External Emote permissions then try again

[jade topaz]

will do!

omg it worked adbksadb thank u very much

[copper owl]

No worries. For clarification

TT does not need those perms by default

but Discord has unnecessary updates that mess with ticket tool (and other bots)

so for now, they're needed so $add works

[jade topaz]

ah i see! huh thats weird i never knew that

[copper owl]

Well, now ya know

[hard cape]

Everyone need to do this to make add command working?

[copper owl]

if there's any other problems you face, you can either come back here, or contact us in #🎫│make-a-ticket

[copper owl]

Not everyone from what ive seen

[hard cape]

Thanks!

[jade topaz]

thank you veru much ^^

[copper owl]

Anytime

[narrow mountain]

Hey, how do I get multiple buttons on the ticket open message?

[hard cape]

hey!

do you mean this?

@narrow mountain

[narrow mountain]

yes

[fervent frost]

Hi

Who much premium cost

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

@narrow mountain

[narrow mountain]

Thanks!

[hard cape]

np

[narrow mountain]

is there a way to get the bot to reply to a message sent by the user in the ticket channel?

[hard cape]

Hey!

[narrow mountain]

so like if i make a ban appeal and the bot asks "what is the reason you got banned?" and when the user has sent a message the bot sends the new message "are you guilty?" and so on

[hard cape]

I think it's not possible, but you can create something simmiliar

It's called tags

It's auto-respond from bot

[narrow mountain]

ya ik

[hard cape]

Like when the member say "hi", the bot will say: hello, how we can help you?

[narrow mountain]

but i want it to send an automatic message when someone for example opened a ban appeal ticket the bot automatically sends "What is the reason you got banned?" then waits for a reply, then sends the new message "are you guilty?" and so on

and that's not possible?

[narrow mountain]

Ya ik

[hard cape]

There is only one way to do it, you need to edit ticket message or embed

[narrow mountain]

ah ok

:/

thanks tho!

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ Ticket Options ➞ Edit Ticket Message

[copper owl]

to answer the question, there is no automatic way of responding to messages

[hard cape]

no problem

[copper owl]

like a Q&A type thing

[narrow mountain]

basically

[copper owl]

yup. not a thing as of now

[narrow mountain]

ah ok thanks! I'll leave a suggestion ig

[iron night]

Gave 1 Rep to Neptune (current: #1 - 495)

[copper owl]

Tags would be hard to implement in this situation, and the ticket message wouldnt do exactly what you want

[narrow mountain]

yea

how do i leave a suggestion?

[copper owl]

read the pins in #💡│suggestions

[blazing frost]

where are the robaxes that I ordered? in the pending only 350, not 1050. I'm already tired of it! tell me where to go?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic plinth]

Yeah no

Let alone can't give "left over nitro"

Nice one genius.

[calm marsh]

is there a way to it so staff cant message in a ticket until they claim it?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here.
You can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[gusty canyon]

I can't configure the bot, it gives me an error

[scenic plinth]

No, but you can make it so they can't typeI, it after they claim if thats what you wish?

[jade topaz]

so i set this up on my old discord server and was wondering if anyone could refresh my mind as to what the command was.

[calm marsh]

I’ve already done that

[scenic plinth]

Alright

[humble sequoia]

━━ moved to ticket ━━

[scenic plinth]

(For jay)

[rugged cedar]

Do you do offer trial

Hey @rotund kite fancy seeing you here

[finite lantern]

how can i fix this?

[narrow mountain]

Is there a way for premium members to change the avatar of the bot?

[frail remnant]

@jade topaz Hey. Can I host my own copy?

[shut bolt]

Nope

[narrow mountain]

ok

[shut bolt]

Yes, 7 day

[rugged cedar]

Thanks

[shut bolt]

Sure

[leaden horizon]

@shut bolt bot down?

[shut bolt]

No

And #546557408902905896

Don't ping support

[leaden horizon]

Sorry😩

[shut bolt]

Isn't the bot working?

[leaden horizon]

But why cant i send my ticket panel not to my channels

It says typ debug in that channel but it doesnt do anything

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard ➞ Server Configs ➞ Premium bot ➞ And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

[shut bolt]

Check this, it's mostly that

[leaden horizon]

Ow okay

Ill try

Love man

💙

It worked

[shut bolt]

Sure

[leaden horizon]

Sorry again for ping

[shut bolt]

No worries

[leaden horizon]

Another question is there any variable to ping a role instead of 1 member?

[shut bolt]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[leaden horizon]

Tyty

[mortal owl]

I put my 2 items into the guy that combines your items and i clicked the wrong one so i hit cancel and now i dont have either of my stuff

[humble sequoia]

━━ moved to ticket ━━

[mortal owl]

Anyone know how to get my stuff back or is it just eaten forever bc i had my pathfinder and a star duster and now they both gone

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brisk flume]

Its an premium bot u need to buy it

[viscid aurora]

Hey

How to change channel name?

[hard cape]

Hey!

Do you mean when someone create a ticket?

[viscid aurora]

Like it's by default 006,008 by default I need the person's name

Yes

[hard cape]

You have to change it in Ticket options

But It’s feature

[viscid aurora]

😭😭😭😭😭😭😭😭😭😭😭😭

Pls do it for free pls

Devs pls

That's the 1 feature I need and after that I will never look for another

[jade topaz]

how do i make multiple buttons as so

ohhh nvm

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

@jade topaz

[jade topaz]

ty

[hard cape]

No problem

[jade topaz]

thanks @hard cape

[iron night]

Gave +1 Rep to @hard cape

Error: You're still on cooldown

[jade topaz]

wait so does that send as the example i sent?

when i attach

[hard cape]

Yep

It will make multiple buttons

[jade topaz]

alr

[storm walrus]

Where do we get a refund for the lord society scam hacked discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[pallid sandal]

when I view as a role on my server to test the bot the role can open a ticket but cannot see the ticket how to fix

the role's permissions are fine but it just doesnt show the ticket it just opens does it not work for view as role do i need an alt to test the bot

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Jan 4, 2022, 7:19 AM

[craggy geyser]

You do need an alt yes

[pallid sandal]

okay tysm I was getting annoyed tbh

[lilac canopy]

What is this problem and how can I fix it?

[forest goblet]

You tried to close the ticket and therefore move it into a different category, but that category was deleted.

[hardy bough]

Please help me cute ticket ticket details

[hard cape]

Hey, i think We cant help you with that.

[fallow ingot]

Can you elaborate?

[scenic plinth]

Are you asking to elaborate on Ticket Tool setup? If so we still need to know what part of the setup.

[fallow ingot]

I was asking them to elaborate on what they need help with.

[covert fiber]

Hey o/ Anyone know why this is happening?

[copper owl]

hey mega, go to your ticket count and add 2 to it

it's most likely the ticket count, 1488 is considered a hate word

[covert fiber]

Oh okay, lemme go and try