🆘│community-support

[hard cape]

No problem!

[jade topaz]

thank @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #21 - 44)

[jade topaz]

^_^

[hard cape]

Thanks!

[copper owl]

to answer this as well, you'll have to purchase it for each server. You can get one subscription for $6 and all the other subscriptions you get will be $5

[jade topaz]

thank @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 480)

[jade topaz]

❤️

[copper owl]

Anytime

[meager lichen]

Hi! Can you help me

[hard cape]

Hey

[meager lichen]

Servers - (server not showing up? try relogging)
My server dont shows up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

[meager lichen]

thanks)) Happy New Year))

[hard cape]

No problem, have a happy new year too!

[urban solstice]

Can you still ask for help in this channel, or?

It says "Support Closed For Holidays"

[hard cape]

Hey!

[urban solstice]

?

[hard cape]

You can ask here for support

[urban solstice]

mk

I saw this Ticket stuff in another server. I would like to know what command (or how you make this) you use to make these stuff

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

[urban solstice]

Thank you

[hard cape]

@urban solstice

No problem! If it won’t work for you, ping me and ask.

[urban solstice]

ok thanks

[jade topaz]

hello. I have an issue. when the @ everyone role (aka unverified people) create a ticket. How do I get it so members (verified people) of the server don't see the newly created ticket from an unverified person?

[copper owl]

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ General Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[copper owl]

Make sure that Read Messages and Send messages is denied for @everyone

[jade topaz]

ok thank you!

[short echo]

Evening Lovely People

Im curious if anyone knows to do this

Im Trying to locate an old ticket in my transcripts that contains a link is there a way of doing this?

[slate furnace]

how to make it @ a specific role? when ticket opens

and how to make it @ the user I forgot to do that

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

@slate furnace ^

[short echo]

That was easier than me typing it 😄

[copper owl]

use the discord search feature and use the ID

[short echo]

You meen the snowflake id?

[copper owl]

Snowflake ID?

i mean the user ID

[short echo]

Discord ID

[copper owl]

if you mean ping the user who opened the ticket, use {user}

[copper owl]

The User ID

the ID of the user that was in the ticket

it'll filter out the results, and you'll be able to check the transcripts

[short echo]

So the person in question has had over 4000 tickets in the server 😄 and i need to find the specific ticket he opened with this specific link in it

[slate furnace]

it dont work

[copper owl]

welp.. that's the only way

[short echo]

Shizzle Sticks ok ill get looking 😄

[copper owl]

@slate furnace i didnt put a @ in {user}

[slate furnace]

wb the role

[copper owl]

also seeing as your role name is so intricate, i would suggest using the ID of that role between {}

it's most likely because of how your role name is written, it's too weird to use the role name way. Just use the {ID} way, would be better

[slate furnace]

one worked but not the other

@copper owl

[hard cape]

U typed it wrong ^^

[copper owl]

no @

[copper owl]

@slate furnace i didnt have a @ in {ID}

[slate furnace]

Tysm!

worked

[copper owl]

anytime

[turbid jolt]

HI

i want support arbic

[hard cape]

/ar Já ti mohu pomoci takto, přes překladač, bude Ti to stačit?

[robust sandal]

يمكنني مساعدتك هكذا، من خلال المترجم، هل سيكون كافيا لك؟

Czech (cs) → Arabic (ar)

[turbid jolt]

yes

[shut bolt]

Ask here, our arabic support is closed and only the community channels are enabled

[hard cape]

/ar Dobře, s čím potřebuješ pomoci?

[robust sandal]

حسنا، ما الذي تحتاجين للمساعدة به؟

Czech (cs) → Arabic (ar)

[hard cape]

@turbid jolt

[turbid jolt]

/en اريد معرفة كيف من الممكن اجعل الرتب معينه او محدده يمكنه استخدام اوامر البوت مثل الحذف و الحفط و اريد رتبه يمكنه رؤية التكت ولاكن لا يمكنه حذف او حفط التكت

[robust sandal]

I want to know how it is possible to make certain or specific grades can use bot orders such as deletion and weave, and I want a rank that can see the tectonics, but it cannot delete or keep the tectonics.

Arabic (ar) → English (en)

[turbid jolt]

@hard cape

[hard cape]

/ar A zde je ten problém, překladač překládá věci do jiného významu, tím pádem moc nemohu pomoci. Ale je zde jedna možnost - pošli fotku s čím potřebuješ pomoct.

[robust sandal]

وهنا تكمن المشكلة، المترجم يترجم الأشياء إلى معنى مختلف، لذلك لا يسعني إلا أن أساعد كثيرا. ولكن هناك خيار واحد - إرسال صورة لما تحتاج إلى مساعدة معه.

Czech (cs) → Arabic (ar)

[turbid jolt]

/en هل لو فتحت تكت في دعم فني عربي

[robust sandal]

If I opened a tack in Arabic technical support

Arabic (ar) → English (en)

[hard cape]

/ar Zkus poslat fotku.

[robust sandal]

حاول إرسال صورة.

Czech (cs) → Arabic (ar)

[turbid jolt]

/en الشي الذي اريده لا يمكن ارسال صوره له

[robust sandal]

The thing I want is you can't send him a picture.

Arabic (ar) → English (en)

[hard cape]

/ar Dobře, ohledně čeho se ten problém týká?

[robust sandal]

حسنا، ما الفائدة؟

Czech (cs) → Arabic (ar)

[turbid jolt]

/en انتبه معي انا اريد انت تعلمني كيف يممكني التحكم في خواص الرتب التي يمكنه استخدام اوامر البوت

[robust sandal]

I want you to teach me how to control the grade properties that can use bot orders.

Arabic (ar) → English (en)

[hard cape]

/ar Jelikož to překladač přeložil divně, minimálně pro mě to je nesrozumitelné -Nemůžu Ti bohužel pomoci, omlouvám se.

[robust sandal]

وبما أن المترجم ترجمها بشكل غريب، على الأقل بالنسبة لي، فهذا أمر غير مفهوم. لسوء الحظ، لا أستطيع مساعدتك، أنا آسف.

Czech (cs) → Arabic (ar)

[turbid jolt]

i want commands bots $ but role mangmant only use i have server desgin and programming i no want use commands desgin and programming i want only mangmant

[hard cape]

/ar Myslíš tyhle?

[robust sandal]

هل تعني هذه؟

Czech (cs) → Arabic (ar)

[hard cape]

@turbid jolt

[turbid jolt]

Yes

[cunning pond]

how do you set up a ticket?

[jade topaz]

How can i add a member to a exsisting ticket?

[shut bolt]

Heya

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this

[turbid jolt]

@hard cape

[shut bolt]

Heya

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[jade topaz]

Star ty

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 270)

[shut bolt]

Sure

[cunning pond]

thanks

thanks @shut bolt 😁

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 271)

[shut bolt]

Sure!

@jade topaz heya

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check out this guide

[jade topaz]

i have a question

[scenic plinth]

Ask it, or we can't help you.

[jade topaz]

i started a trial for 7 days then bought a month subscription but it only says 4 days left. Will it change to 30 days once that trial is over?

[eager wolf]

السلام وعليكم

[scenic plinth]

Yes, assuming you added it to that server, it will add on even if it doesn't show it in the subscription part of your dashboard.

If it for whatever reason doesn't do this when your premium trial ends and you are sure you have placed the subscription for that server, you will need to provide your purchase transcript to the billing team and they presumably will take it from there for you.

[robust sandal]

「𝐀𝐁𝐎 3𝐓𝐁⁵ ¹ ¹」

Peace be upon you

Arabic (ar) → English (en)

[jade topaz]

alr i will notify u guys once the trial has finished thank u for your help

[iron night]

Gave 1 Rep to kitkat (current: #7 - 171)

[jade topaz]

hi

um how do u ping roles in panels

[shut bolt]

Heya

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check that

[austere cloud]

For more Detail >

[jade topaz]

Ok

[jade topaz]

but I don’t have the diamond thing

account got disabled so I can’t make a config key, any idea on how I can get one ?

[jade topaz]

Wait it worked tysm

[austere cloud]

No worries!

[lost star]

I saved transcript and it didn’t show up in the transcript channel. It also didn’t log the previous closed ticket. Some help pls?

[eager wolf]

السلام

[deft wing]

Does Ticket Tool support a single user making multiple tickets at the same time?

[shut bolt]

You should reach the support team, open a ticket in #premium-tickets and we'll help you

[shut bolt]

Rare, are you sure no one deleted it?

[shut bolt]

It supports is, it depends on the settings you give to it for it allow it or not

[lost star]

No. It doesn’t exist anymore. I watched my admin respond to the ticket and saved transcript then closed ticket.

But it didn’t appear in any of the channels set for logs. No one changed settings and the last ticket was fine. It was just this one yesterday.

[shut bolt]

There are many possible causes, main one is the bot didn't have the perms in the transcript channel, or someone deleted the transcript after ticket tool sent it. If it only happened with this ticket probably a one time bug or just something got messed there

[lost star]

It seems like it’s a one time bug which is annoying cos I was going to use the transcript for something 😅 how unfortunate. Thank you anyways. If another ticket is open and faces the same issue, I’ll ask again. Tysm.

[shut bolt]

Sure, please let us know

[rigid chasm]

My new sever is not showing up to access dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[desert moss]

@rigid chasm

[rigid chasm]

So reinvite bot?

[shut bolt]

No

Read what the message Cyclone sent says

It talks about relogging rather than reinvting

[rigid chasm]

I did rerol

relog

[shut bolt]

Didn't work?

[rigid chasm]

I just re invited the bot. It works now

[bright reef]

If I delete the original ticket tool bot since I now have the premium one, will it ruin anything?

[upper flower]

It will not ruin anything

[shut bolt]

Just make sure to resend your panels

If you haven't done it yet

[safe wharf]

How many channels you have in the server

[elder current]

idk its not my server

[shut bolt]

The server has reached the top amount of channels allowed per server by Discord

[tacit yoke]

Hello, good morning, I would like to know if I could recover my resources that I lost by cutting the path of my anthill, I have proof of the resources that I had

[elder current]

damn that mf must have hella $

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sterile slate]

can someone pls help me

[shut bolt]

What do you need help with?

[sterile slate]

i would like to add ticket tool to my server but i am having trouble with setting it up

[shut bolt]

https://docs.tickettool.xyz/general/setup

Have you checked our setup guide?

[sterile slate]

i did $ help setup and this is what it comes up with

[shut bolt]

Yeah, that link is outdated

[shut bolt]

Use this one instead

[sterile slate]

ok thanks, do i jjust follow the steps on that?

[shut bolt]

Yup!

And you shall be fine

[sterile slate]

ok thanks!

[shut bolt]

Sure

[stuck nexus]

Why won't the tickets let me add people to them?

[hard cape]

Hey

You need to say their ID: $add <ID>

Be sure you are using the right prefix

@stuck nexus

ID of the member what you want to add to the ticket

[jade topaz]

Ñ

[hard cape]

What?

[prisma atlas]

Who to get this in my server ?

[hard cape]

Hey!

You want to make this?

[prisma atlas]

Yes

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

@prisma atlas

[prisma atlas]

Done ty

[hard cape]

No problem!

[north crow]

I request assistance- this bot is giving me a heart attack

[nova wharf]

I can help. What's the problem?

[north crow]

THANK YOU- I am struggling to get the "make a ticket" to pop up.

[nova wharf]

It's easy. Just create a panel and select a channel to send it in.

[north crow]

How would I do that?

[nova wharf]

Go to the dashboard first.

[north crow]

Okay

[nova wharf]

One second

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[north crow]

Im on mobile by the way

I dont know if that effects anything

[nova wharf]

Nope.

It should work fine.

[jade topaz]

It worked by mobile too

[north crow]

Alright ill be back with updates in a second

[nova wharf]

Great.

[jade topaz]

Lovely

[north crow]

???

[nova wharf]

Press Manage Servers

[jade topaz]

Push manage server and then add a channel

[nova wharf]

Press the 3 lines

[jade topaz]

Let me help you

[north crow]

Which three lines-

[nova wharf]

Should I set it up for you?

[north crow]

That would be nice, only if you have time

[nova wharf]

I do, just send me an server invite into my PM's

[jade topaz]

Do this

[north crow]

Those 3 lines aren't on my screen

[jade topaz]

@north crow
Go to panel confings and then create panel and add a channel

[jade topaz]

You must to hit
_
_
_

[jade topaz]

Hit the three line one your left

[forest goblet]

@nova wharf Please do not join servers for support as per this channel's topic.

@north crow You can see information on how to set up a panel below. Also, can you please provide a screenshot?

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

he is with phone do you understand?

@north crow any help ?

[north crow]

I got it, thank you!

[jade topaz]

lovely

[nova wharf]

I'm very sorry, just wanted to set it up. Can I continue?

[jade topaz]

what is job
support is too easy

[forest goblet]

Since you started already, you may. Please just don't do it again.

[north crow]

Thanks @nova wharf

[iron night]

Gave 1 Rep to xDevoidx (current: #77 - 1)

[timid knoll]

Can i ask somthing

[jade topaz]

oh
can i do it to ?

[jade topaz]

yes sure

@timid knoll don'thave any questions?

[radiant gulch]

how do i get the ticket tool to send that link so you can press on it and it bring us to a special place that he can talk to a mod?

[jade topaz]

i say it know

[jade topaz]

with phone or pc ?

[radiant gulch]

pc

[jade topaz]

here

[radiant gulch]

i have a sever and i-

[honest kite]

Hi guys

[forest goblet]

Please do not.

[jade topaz]

why it fun

[honest kite]

i have the premium bot trial, where do i pay for premium

[jade topaz]

chat in #💬│general-chat

[forest goblet]

Please read this channel's topic.

[radiant gulch]

what i do now

[forest goblet]

See information on how to get premium below. Thanks in advance for considering to buy premium!

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

i don't need help
i want to help

[forest goblet]

You can create a panel under Panel Configs.

[radiant gulch]

just tell me

its ur job

[forest goblet]

If it is ever necessary to join a server for support, please notify a staff member and they will decide.

[forest goblet]

As I said, you can click Panel Configs on the left. Here's a guide:

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[jade topaz]

can say it to you ?

[forest goblet]

Yes, you can tell me, but do not join servers to give support.

[jade topaz]

i don't send a promes

[forest goblet]

What do you mean?

[jade topaz]

you say don't support because i don'thave the roll and i say i not promise sorry was my ky false

[forest goblet]

You can give support, just don't join servers for support.

[jade topaz]

hi i sent request to say i want to be a supporter

[jade topaz]

ok

[hard cape]

They dont need new supporters atm.

[forest goblet]

Please read below

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[jade topaz]

i read that

[jade topaz]

lovely

[forest goblet]

Please exit this channel then unless you want to give or ask for support.

[jade topaz]

i never ask for support

[hard cape]

@deep drum , ask here for support!

[stuck nexus]

its still not letting me

[hard cape]

What’s ur server prefix?

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[deep drum]

Someone can help me?

[hard cape]

I can!

[deep drum]

Alr

[hard cape]

What’s ur problem?

[deep drum]

1 szc

Sec

[stuck nexus]

Fixed

[hard cape]

What was the problem?

@deep drum So?

[deep drum]

@hard cape

Someone can help me?

[hard cape]

I can help you.

[deep drum]

Alr

So if you have the bot in the ticket you can do transcript

[hard cape]

Yes you can

[deep drum]

But how you change the place where that goes in?

[hard cape]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[deep drum]

Bc now it goes in the ticket but I want in a specific channel

[hard cape]

[deep drum]

Mhm

@hard fox

[deep drum]

Look above and do that

I need to go rn I am back I à bit

[hard fox]

ok

to what channel

[hard cape]

You have to pick the channel

It’s your choice

[deep drum]

Do like transcript logs or so

[gilded verge]

Hello, one of the users most likely made a mistake as he first voted for the bot and only then linked the votes to my account. There are voices in his account, but when he used the command to merge voices, it didn't come to me. Can it be fixed somehow?

[forest goblet]

Unfortunately, votes can not be transferred to other users if they weren't linked already.

[hard cape]

But I have an idea, he can redeem the premium key and after he can give u the code.

[gilded verge]

😮

[forest goblet]

Yes, that's possible if they have 6 or more votes.

[remote bluff]

does anybody know why people in the server have access to other peoples tickets they make

[hard cape]

Hey!

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard ➞ Panel Configs ➞ Settings ➞ General Options ➞ Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[hard cape]

[gilded verge]

okay, thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #21 - 45)

[hard cape]

No problem!

Thanks @forest goblet he helped too 😄

[iron night]

Gave 1 Rep to 2x2Master (current: #17 - 60)

[gilded verge]

thanks too @forest goblet

[iron night]

Error: You're still on cooldown

[gilded verge]

ay >.<

[forest goblet]

No problem!

[hard cape]

@remote bluff

Check this out to know how to hide tickets from everyone!

[remote bluff]

THANKS IT WORKED

[hard cape]

No problem!

[remote bluff]

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #21 - 46)

[hard fox]

kk

[hard fox]

where do you find ticket settings on pc?

[hard cape]

Panel configs

[hard fox]

ok thx

[hard cape]

Np

@hard fox Did it worked?

[hard fox]

yep thanks!!!

[hard cape]

No problem!

[brisk rivet]

Hello everyone. I have a questions. I invited ticket tool on my server and did all settings but when many people take a ticket, a have a warning : this server has made too many ticket and i have to wait 30 sec. How can i fix that please ?

[hard cape]

Send a pic for me please:>

Cause I don’t understand

Try to explain it or send a pic please

@brisk rivet

[jade topaz]

That means too much people made a ticket

You need to close a ticket it’s all full

[brisk rivet]

Okay ill try

[jade topaz]

The whole server has a ticket limit

[hard cape]

You probably have reached any limit choosed by you

[brisk rivet]

Why ? Many other server can create ticket at same time. Why for me it doesnt work

[hard cape]

Send a pic ;D

[jade topaz]

So let me explain

How many tickets you have open?

[hard cape]

I’m already helping him.

[jade topaz]

What’s wrong helping more?

[brisk rivet]

Okay 1min

[hard cape]

Okai!

[jade topaz]

Illegal? No!

[brisk rivet]

3

[jade topaz]

That’s the max….

You can add more in settings

[hard cape]

You can set the max

[wicked scroll]

When many tickets are opened simultaneously, the bot has a temporary protection that limits the amount of tickets that can be created at the moment.

[brisk rivet]

Waiting for my friends. Sorry

[jade topaz]

Why not add them into a ticket?

[hard cape]

It’s fine, u probably just have reached a limit

[brisk rivet]

Created by different people. Each one has created one and the max is 3 before ill have the warning

[brisk rivet]

In the setting its max 10 per person

[jade topaz]

How to setup multiple buttons ?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

[hard cape]

You can set a limit per each person

[wicked scroll]

Yup... However @humble sequoia, has a higher rate of the number of tickets that can be opened simultaneously

[wicked scroll]

He is saying that 3 different people create a ticket, and he got the warning, that the server had created too many tickets simultaneously, and that he waits 30s to create a new ticket.

[hard cape]

Then we can’t fix that, right?

[wicked scroll]

Yup

[wicked scroll]

[hard cape]

Ok, tyyy :>

[brisk rivet]

I put it to 10

[hard cape]

K, but the person can open 10 tickets

[brisk rivet]

Yes but juste one person. Not many people at the same time

[hard cape]

Ye, this limit is for 1 person

So they can create 10 tickets in the same time

Do you understand?

@brisk rivet So i dont recommended to have set the limit to 10

[brisk rivet]

yes

[hard cape]

Nice, as otaviocng said, We cant help you with that, sorry.

[brisk rivet]

okay don't worry

[hard cape]

Ok!

[jade topaz]

Just make sure to up how many people can open multiple tickets in the server or just close them.

[hard cape]

When real support team said something, I think the support team has true, and what you mean by multiple tickets?

[jade topaz]

Like 3 of them if it is the max make 1 ticket each

[hard cape]

I don’t know what you mean, sorry.

[flint hemlock]

What are ticket tool transcripts?

[hard cape]

Transcript is a record of ticket.

[flint hemlock]

Aight thanks mate

[hard cape]

No problem.

[hallow cedar]

السلام عليكم

[robust sandal]

شيماتسكا

Mír s tebou

Arabic (ar) → Czech (cs)

[hard cape]

/ar Potřebuješ s něčím pomoci?

[robust sandal]

هل تحتاج إلى مساعدة في أي شيء؟

Czech (cs) → Arabic (ar)

[hallow cedar]

نعم

[robust sandal]

شيماتسكا

Ano

Arabic (ar) → Czech (cs)

[hard cape]

/ar S čím?

[robust sandal]

مع ماذا؟

Czech (cs) → Arabic (ar)

[hallow cedar]

في bot ticket

[robust sandal]

شيماتسكا

V bot lístku

Arabic (ar) → Czech (cs)

[hard cape]

/ar Už je na tvém serveru?

[robust sandal]

بالفعل على الخادم الخاص بك؟

Czech (cs) → Arabic (ar)

[jade topaz]

@hard cape Shouldn’t be this in BCMDS?

[hallow cedar]

هي ليست مشكله لكني اريد معلومة فقط 😁

[hard cape]

What is BCMDS?

[jade topaz]

#🤖│bot-spam

[robust sandal]

شيماتسكا

Není to problém, ale chci jen informace 😁.

Arabic (ar) → Czech (cs)

[hard cape]

/ar Jaké informace?

[robust sandal]

أي معلومات؟

Czech (cs) → Arabic (ar)

[hard cape]

I don't know, but I want to help him.

[jade topaz]

/ar bonjour salut c'est ta journée

[robust sandal]

مرحبا مرحبا انه يومك

French (fr) → Arabic (ar)

[hallow cedar]

كيف افعل الMention مثل هذا

[jade topaz]

Oh.

[hallow cedar]

في رتبة

[hard cape]

/ar Vím jak to udělat, ale bude to v angličtině, ale podle videa se to dá udělat, ok?

[robust sandal]

أنا أعرف كيف أفعل ذلك، ولكن سيكون باللغة الإنجليزية، ولكن وفقا للفيديو يمكن القيام به، حسنا؟

Czech (cs) → Arabic (ar)

[robust sandal]

شيماتسكا

Jak mohu takto zmínit?

Arabic (ar) → Czech (cs)

[hallow cedar]

حسنا لكن اذا كان بالإنجليزية فاريدك ان تترجم ، بذلك ال bot

[robust sandal]

شيماتسكا

Dobře, ale pokud je to v angličtině, chci, abyste přeložili, s tím botem.

Arabic (ar) → Czech (cs)

[hard cape]

/ar Pokusím se, ale jak říkám, dá se to zvládnout podle videa.

[robust sandal]

سأحاول ، ولكن كما أقول ، يمكن القيام به وفقا للفيديو.

Czech (cs) → Arabic (ar)

[hallow cedar]

Ok

[hard cape]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[hard cape]

/ar To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[robust sandal]

لجعل أداة التذاكر ping دور عند فتح تذكرة، انتقل إلى لوحة > -> إعدادات -> خيارات التذاكر -> رسالة تذكرة -> نص الرسالة والقيام بذلك:
{@Role الاسم} هذه تحسس حالة الأحرف ويجب تمكين الدور @mentions

English (en) → Arabic (ar)

[hallow cedar]

شكرا لك

[hard cape]

/ar Doporučuji, to použít tak, že použijete ID metodu - podle mě nejlepší, nejvíce ověřená.

[robust sandal]

أوصي باستخدام طريقة معرف -- في رأيي أفضل ، والأكثر التحقق منها.

Czech (cs) → Arabic (ar)

[robust sandal]

شيماتسكا

Děkujeme

Arabic (ar) → Czech (cs)

[hallow cedar]

حسنا

[robust sandal]

شيماتسكا

Dobře

Arabic (ar) → Czech (cs)

[hard cape]

/ar Není zač, pokud máš dotaz ptej se!

[robust sandal]

لا شك، إذا كان لديك سؤال!

Czech (cs) → Arabic (ar)

[jade topaz]

/ar Salut! Comment puis-je aider?

[robust sandal]

مرحبًا! كيف يمكنني المساعدة؟

French (fr) → Arabic (ar)

[hard cape]

/fr právě teď se mu snažím pomoci já, doopravdy máš zapotřebí toto dělat? neber to zle

[robust sandal]

J’essaie de l’aider en ce moment, avez-vous vraiment besoin de le faire? ne le prenez pas mal

Czech (cs) → French (fr)

[jade topaz]

/cz Tapilah Saya mau bantu.

.

[hard cape]

use cs to translate it to my language

[jade topaz]

/cs Tapilah Aku mau Bantu cuga.

[robust sandal]

Ale já pomůžu cuga.

Malay (ms) → Czech (cs)

[hard cape]

/fr Tak to je hezké, ale neslušné.

[robust sandal]

Donc, c’est bien, mais impoli.

Czech (cs) → French (fr)

[jade topaz]

/cs Omong di Malay Aja ma oke? Berarti “/ma”.

[robust sandal]

Mluvit v malajštině Aja ma v pořádku? To znamená "/ma".

Indonesian (id) → Czech (cs)

[hard cape]

/ma Už se hádat nebudeme, prostě přestaň tohle dělat, nebo se zeptej, ahoj.

[jade topaz]

Haduh.

/help

[robust sandal]

D<3

/ma Kita tidak akan berdebat lagi, hanya berhenti melakukan ini atau bertanya, halo.

Czech (cs) → Malay (ms)

[jade topaz]

/cs Orangnya mana Pertaanya? Udah kabur kan?

[robust sandal]

Který chlap je pertaanya? Utekl jsi, že?

Indonesian (id) → Czech (cs)

[hard cape]

/id Mě už to moc nezájímá, co si budem.

[robust sandal]

Aku benar-benar tidak peduli apa yang akan kulakukan lagi.

Czech (cs) → Indonesian (id)

[jade topaz]

/cs Saya maap banget saya sekarang merasa salah, nga usah jawab.

[robust sandal]

Myslím, že se teď cítím špatně, musím odpovědět.

Indonesian (id) → Czech (cs)

[hard cape]

/id Je to v pořádku, jenom si příště zeptej zda můžeš pomoci, prosím.

[robust sandal]

Tidak apa-apa, tanyakan saja lain kali apakah Anda dapat membantu, silakan.

Czech (cs) → Indonesian (id)

[hard cape]

/ar funguje to?

[robust sandal]

funguje إلى؟

English (en) → Arabic (ar)

[hard cape]

@jade topaz

Ups wrong user

@hallow cedar

[hallow cedar]

هلا

[robust sandal]

شيماتسكا

Ahoj

Arabic (ar) → Czech (cs)

[hard cape]

/ar Už ti to jde? Jako to pingování

[robust sandal]

هل أنت تفعل ذلك بالفعل؟ مثل ذلك الأزيز

Czech (cs) → Arabic (ar)

[hallow cedar]

ان كان قصدك تلك المعلومه فنعم لقد تفعلت معي

[robust sandal]

شيماتسكا

Pokud jste měli na mysli tuto informaci, ano, udělali jste to.

Arabic (ar) → Czech (cs)

[hard cape]

/ar Tak to gratuluji!

[robust sandal]

لذا تهانينا!

Czech (cs) → Arabic (ar)

[hallow cedar]

[jade topaz]

tried running the cmnd several times and nothing is happening

[hard cape]

Try to use $debugin your server and send me a screenshot - to this channel please

[jade topaz]

the bot has administration perms

[hard cape]

Be sure you are using correct bot

[jade topaz]

yes i am

[jade topaz]

OHHHH

[hard cape]

pick free version on the website

[humble sequoia]

https://tickettool.xyz/manage-servers

[smoky shoal]

how to add multiple buttons on 1 ticket?

[jade topaz]

thanks

[hard cape]

Thats for premium users

[smoky shoal]

we have premium

[hard cape]

No problem!

[smoky shoal]

how to do it?

[hard cape]

Use command $pcin #🤖│bot-spam

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[jade topaz]

.

[hard cape]

[smoky shoal]

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #20 - 47)

[hard cape]

What?

No problem!

[jade topaz]

Oop wrong server.

[hard cape]

Kk

[jade topaz]

how do you get the photo at the top of the panel?

[hard cape]

Hey!

Thats for premium users

[jade topaz]

i thinged the free prem trial for 7 days

[hard cape]

Use command $pc in #🤖│bot-spam for premium role btw

[copper owl]

They dont get the role if they're using the trial

[hard cape]

Oh, sorry!

[jade topaz]

but ye how do you do this

[copper owl]

You can check the pins in #🤖│bot-spam for all the info regarding $pc

[hard cape]

U cant put big image to top

[jade topaz]

i got it last time?

[hard cape]

but to bottom only

U probaly mean this, try it!

[jade topaz]

okay thank you

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Dec 27, 2021, 2:59 PM

[hard cape]

There is how to get url of the image

[copper owl]

this is the only correct method of getting an image on the top

[hard cape]

Yea

[copper owl]

you can't really get a big image on the top. I guess you could try using an Imgur link and putting it in the message text

Let me try that actually lol

[hard cape]

I know

[copper owl]

i was explaining further for the other person, dw

[copper owl]

also if you know you should probably explain it aswell

it's always better to give people all the possibilities and allowing them to choose

[hard cape]

Kk

[copper owl]

also for the record this doesnt work, just displays the link but no image

just tried it lol

[hard cape]

lol

[dry silo]

سويت تكت لاكن منشن مقدر

[robust sandal]

NGM

Sweet Tech, ale neoceněný

Arabic (ar) → Czech (cs)

[compact badger]

Hey guys,
Is there a way to make tickets transcript automatically after they get deleted etc. ?

[hard cape]

Yep

But It's feature

[compact badger]

Oh, alr

thank you 👍

[hard cape]

No problem!

[nova wharf]

If you're a new user, you even can get 7 days premium for free!

[compact badger]

Ok 👌

[crisp rune]

hey guys wanna ask, how can we close tickets? im lacking the permissions to do so

[jade topaz]

Do You own the server or have premission?

Should be allowed

[crisp rune]

yes i do own the server

[jade topaz]

Show a picture

[crisp rune]

this is what i got!

[crisp rune]

thank u so much

[iron night]

Gave 1 Rep to Iphonexr (current: #77 - 1)

[jade topaz]

How did You set up the bot?

[crisp rune]

hmm what do you mean?

[jade topaz]

Might be an issue When You setted up.

[crisp rune]

these are my stats

[jade topaz]

It was no administrator permissions.

[crisp rune]

nowonder. thank you very much

[iron night]

@crisp rune :: You can't rep Iphonexr#6107 for 58 minutes and 18 seconds. Try coming back later?

[copper owl]

and that's not the issue

it doesnt need admin

[crisp rune]

oh i see!

[copper owl]

the system failure here isnt that you dont have permissions, it's the fact that ticket tool doesnt have permissions

[copper owl]

instead of giving it admin, try giving it Manage Roles

admin sure makes life easier for you but it 100% is not necessary

[crisp rune]

thank you very much!

[iron night]

Gave 1 Rep to Neptune (current: #1 - 483)

[copper owl]

i also noticed that ticket tool is missing permissions within the Misc category, so give it permissions there as well. (or you could give it admin and wouldnt have to worry about anything permissions related)

[crisp rune]

i see let me try! thank you very much 🙂

[iron night]

@crisp rune :: You can't rep Neptune#6814 for 59 minutes and 22 seconds. Try coming back later?

[copper owl]

I assume the misc category is either your category closed or category opened.

[copper owl]

so it would need the permissions marked by * here (everything but admin), and it should work in all categories and channels it has these permissions in

[crisp rune]

let me try. im unable to click the button not sure why lolol

[rain marsh]

i cant access the dashboard even tho i invited the bot to the server

[young widget]

Hi, Can anyone help me? I am not getting an option of create panel and how to add ticket to a channel?

[hard cape]

Hey

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

@rain marsh

[hard cape]

What do you mean? You can't create a panel, send a panel or?

[rain marsh]

It showed as 0 but i have server Admin

[hard cape]

Try to Log out from the website, and Log in again

@rain marsh

[rain marsh]

Lemme try

It's not worked

[hard cape]

Be sure you don't have alt with same avatar

[rain marsh]

I just have 1 acc tho all the other servers are showing up but the one i need

[hard cape]

Do you have dashboard role?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 27, 2021, 5:13 PM

[rain marsh]

ive just invited the bot again

[hard cape]

You need dashboard role to manage panels

[rain marsh]

ik i cant accesss the dahboard at all

and i was the one who just invited the bot

[hard cape]

The owner probaly removed your role from the dashboard roles

[copper owl]

you can use $level to see what level of permissions you have in the discord

[hard cape]

@rain marsh try this 😄

[rain marsh]

as i said i did it and it said 0 but i have server admin

[copper owl]

if it says 0 then you probably dont have server admin

[hard cape]

Yea

Your friend needs to fix this

[rain marsh]

I genuinely apologise both of u he told me he gave me server admin but he hasn't

It's fixed now as I gave myself the bot role

And cam now acces the dashboard

[copper owl]

No worries, this issue is more common than you'd think

[rain marsh]

I feel sooo stupid lol

[hard cape]

Don't worry, you aren't stupid!

[rain marsh]

Sorry, 1 last thing how do I create a command so it brings up a bunch of text (rp job application)

[hard cape]

Do you mean tags?

[copper owl]

if you dont have premium, it would be fairly hard to do that

[rain marsh]

No so like if I do a custom command like
!job-app
It would bring up the text that I want

[copper owl]

yeah the only way to do that is through tags

[hard cape]

Yep, that's a tag

[copper owl]

but if you dont have premium, then it would be hard to do that because of the character limit

[hard cape]

@rain marsh

[copper owl]

i suggest having a 3rd party bot with custom commands, and not Ticket Tool, unless you're going to get premium

[rain marsh]

Ok thx

[rocky saffron]

i want to make a bot with a command who is random picking for example 2 teams

how can i do it

[hard cape]

I think thats not possible

But if im wrong, correct me

[copper owl]

you cant make custom commands with ticket tool so you're not wrong

[hard cape]

Tyy ;D

[jade topaz]

Help to use tiket tool pls

[bronze comet]

What can we help you with today?

[jade topaz]

To use tiket tool in my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[lilac girder]

Are demo tickets removed forever? #🎫│make-a-ticket

[shut bolt]

Possibly

[lilac girder]

[humble anchor]

hello

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Try this out

[humble anchor]

kk

[copper owl]

they were so useless and no one used them as intended lol

[shut bolt]

We used them for emoji chat!

[copper owl]

we literally used them to fuck around with barb

[nova wharf]

👀

[willow parcel]

Hello! I would like to know why they deleted my ticket and did not add me to the white list, because I am not a bot and I did not violate the rules, I fulfilled all the conditions point by point! Thanks in advance!

[shut bolt]

Yeah lmao

[copper owl]

wrong server

we're ticket tool support

not a server where you get whitelisted for anything like that

[hard cape]

Lmao, you should delete the slow mode when are tickets opened

[nova wharf]

You should contact an admin from the server wherever that happened

[humble anchor]

still doesnt work

im owner so I shouldnt have perms problems
relogged twice

[shut bolt]

Check the note, run the command

And send us the screenshot

[hard cape]

@shut bolt , he can has an alt acc with same avatar

[humble anchor]

what note

[shut bolt]

The note of the embed

[shut bolt]

This embed

[humble anchor]

i ran the commands and my perms are 6

[nova wharf]

Has the Bot all perms it wanted when inviting it?

[shut bolt]

Send me the screenshot of it

[humble anchor]

yeah i relogged

[humble anchor]

yup has admin

[shut bolt]

This problem it's not related with the bot's permissions

[nova wharf]

I had that too, gave it all permissions because I left some not marked, then it worked

[shut bolt]

Yeah, still that's not the cause

[copper owl]

guys if there's already someone helping just dont interfere please

[humble anchor]

huh weird, I relogged for the third time lol and it worked
ty anyway

[hard cape]

@shut bolt , he can has an alt acc with same avatar

[shut bolt]

Sure, it can be due to the web's cache

[shut bolt]

I know, you just resent the same message as before 😅

[nova wharf]

Or maybe it was a error

[hard cape]

i know 😂😂

[nova wharf]

That came up twice

[delicate coyote]

i bought the luna tool and i need help getting my key.. i have order number and everything

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hard cape]

That's ticket tool support.

[slender minnow]

@delicate coyote ^

[slender minnow]

idr luna tool being a part of tt?

[hard cape]

I'm answering to Fuseeee, where's the problem?

[slender minnow]

oh mb thought you were talking to me

ig ill just head back to bed

[delicate coyote]

i bought the tool online and it says to come to discord for my key

[hard cape]

Are you talking about TicketTool?

[delicate coyote]

nah the tool for cold war

[hard cape]

This is TicketTool support, not Luna Tool

[copper owl]

you're in the wrong server. youve been told this already

stop asking about luna tool, please and thank you.

[hard cape]

4 times now ;D

[iron lotus]

Wie geb ich mir Geld? Kann mir da einer helfen?

[robust sandal]

MarcelBlace

Jak si mohu dát peníze? Může mi někdo pomoci?

German (de) → Czech (cs)

[hard cape]

/de Týká se tato otázka TicketToolu?

[robust sandal]

Gilt diese Frage für TicketTool?

Czech (cs) → German (de)

[hard cape]

@iron lotus

[copper owl]

you dont need to ping btw

[hard cape]

kk

[copper owl]

Hey Y'all!

This is our #🆘│community-support chat. This is where you guys can try helping each other to the best of your abilities! Since this is community support, our support team is not obliged to help you out in here, so please do not ping anyone. (You still may see some of them helping out!)

Here's some common etiquette for this chat:

1. Don't interfere if someone else is already helping someone, it confuses both parties and will make it less convenient. (You can intervene if the person who was helping hasn't answered in 5 mins)
2. If there's someone who's speaking in a language you don't understand, no problem! You can react to the message using your country's flag, and @robust sandal will translate. ( https://docs.mrtranslate.xyz/languages here are the language codes. use /code <Text> to translate)
3. If you can't figure out how to help someone, that's no issue! Just redirect them to #🎫│make-a-ticket and we'll sort it out for them.
4. There's no need to ping users to check if it worked! You can ping them once but after that, if they don't respond then their issue is most likely resolved

We thank all of you for helping each other out! It means the world to us seeing you guys attempt to help people. <3

[nova wharf]

Ich glaube du bist im falschen Server gelandet. Geht es um TicketTool?

[robust sandal]

xDevoidx

Myslím, že jste skončili na špatném serveru. Je to o TicketTool?

German (de) → Czech (cs)

[hard cape]

I already told her/him if is this a question about ticket tool, but I think too it’s a wrong server.

[copper owl]

they opened a ticket and it's not the right server

[hard cape]

Oh-

[nova wharf]

Maybe he means the @tepid island money

[hard cape]

Probaly, but they didnt answered to me

[copper owl]

nah i checked his ticket, nothing related to this server

[snow vale]

Can an Admin help me out im a little lost for getting the midnight mod menu

[hard cape]

Hey!

You cant see your server on dashboard, right?

[snow vale]

hey, i recently bought the midnight gta 5 mod menu. How do i download it onto my pc so i can run it on gta 5

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hard cape]

this is ticket tool support, not gta support

[snow vale]

my b

[proper jasper]

hey I can't find how to change this embed

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[copper owl]

@proper jasper ^^

[proper jasper]

oh yes i'm dumb ty very much

[long night]

Hu

[hard cape]

Hey!

[long night]

Yo, why the button not save

[hard cape]

Which buttons?

[long night]

All

Open, close.. nothing saving

[hard cape]

Send a pic please

Buttons in a ticket?

[long night]

Yep

[hard cape]

Send a pic please!

[long night]

Wtf it happened now

What is that

[hard cape]

Try to refresh only

[long berry]

Moscow Moscow is a beautiful land full of ice

[long night]

He telling me the owner banned you

Same when I refresh

[thorn whale]

Any way i can tag a role in a ticket opening message?

[long berry]

You've been trolled

[hard cape]

You have a ban from ticket tool

[long night]

?

[long berry]

Ok master

[hard cape]

Hey, you can!

[long night]

Why????

[hard cape]

$mentions

[humble sequoia]

Mentions

Within all the messages the bot's sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[hard cape]

$help Ping

[thorn whale]

oh thats helpful thanks

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[thorn whale]

so always a cursive bracket?

[long berry]

We will play move green light

[hard cape]

Thats all What you need For it! If u have more questions, ask me here!

[long berry]

Ñ

[hard cape]

Wdym with that?

[hard cape]

I dont know, try to create a ticket in #🎫│make-a-ticket

[thorn whale]

all good, i have no more questions 😄

[long berry]

Ñ

Ñ

[hard cape]

Okai, if you want to Ping a role, use role’s id method, i recommend that!

[long berry]

Gringo ñ

@tepid island OMG this unbeliavleboat

[thorn whale]

@hard cape could you tell me what the white crystal means? is it a premium feature i can always use?

[long berry]

Ñ

[hard cape]

White diamond means it’s a free feature, but colored one means it’s premium feature

[thorn whale]

thanks

[hard cape]

No problem!

[jade topaz]

Hi um about creating multipanels how(ik about having premium)

How do I do it

[shut bolt]

Heya

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[shut bolt]

Check that

[jade topaz]

Ok

Um, how to (I'm on phone)

It shows like that

I have 3days premium

Bc of voting

[shut bolt]

What's the problem being?

[jade topaz]

Creating it properly

Srry I wasn't active

[visual gull]

I think that my boyfriend doesn’t love me anymore, not like before

I think I feel bad, idk is hard for me to know my feelings

[shut bolt]

You want to rename the buttons?

[jade topaz]

Yes and put some desc

[jade topaz]

.

[shut bolt]

Regarding the button text: https://i.imgur.com/5rrNPVI.gif

For editing the description: https://i.imgur.com/0E8Q7Hi.gif

[shut bolt]

Sorry to hear that

[jade topaz]

Ok

[jade topaz]

Thx

[visual gull]

yeah

he told me that he feel weird about us

[jade topaz]

Oh

[fathom kiln]

hi

[hard cape]

Hello

[shut bolt]

@wraith glade https://docs.tickettool.xyz/general/setup

Check that guide

[wraith glade]

thanks

[shut bolt]

Sure

[meager charm]

How do I make tickets?

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

@meager charm there is how

[meager charm]

Ty

[iron night]

Gave 1 Rep to D<3 (current: #20 - 48)

[hard cape]

No problem, sorry for ping!

[meager charm]

No ty for ping or else I wouldn't have seen it lol

[hard cape]

No problem! 😄

[gilded verge]

Hey, how can I make exactly the buttons in the panel like in the screenshot below? Can anyone help me?

[hard cape]

Hey!

It’s called multi-panels, But It’s premium featute!

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[hard cape]

[gilded verge]

oo thank you @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #20 - 49)

[meager charm]

With non premium we can only make 1 ticket?

[hard cape]

No problem!

[hard cape]

If you mean the button, yes, only 1

Do you mean this?

[meager charm]

Can I do it like this with non premium

[hard cape]

Yes, just create more panels

[meager charm]

We're do I go too crate them

[hard cape]

Ok!

[meager charm]

Is there a website or a link I click?

[humble sequoia]

https://tickettool.xyz/manage-servers

[hard cape]

[meager charm]

Ty @hard cape

[iron night]

@meager charm :: You can't rep D<3#8894 for 49 minutes and 5 seconds. Try coming back later?

[hard cape]

Np!

[hard cape]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[amber bloom]

how

[hard cape]

Click on second link

[amber bloom]

Ok , Thanks

[hard cape]

No problem

[zinc oasis]

Help?

[hard cape]

Yep

How i can help you?

[humble sequoia]

We would love to help you, but if you don't tell us what you need help with we can't help you :(

[zinc oasis]

how can i remember that under the bot it says d make a ticket and immediately open an example # ticket-9887

[hard cape]

Send a ss cause i dont understand to you Please

[zinc oasis]

Wait

[hard cape]

Kk

[jade topaz]

how to fix MANAGE_CHANNELS, MANAGE_MESSAGES can´t get it working

[hard cape]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[hard cape]

Ticket tool need these perms

[hard cape]

Whats wrong with it?

[amber bloom]

Done ?

[hard cape]

Yes, now Go to Dashboard

[zinc oasis]

how do i set it up on my server i'm an invite bot and i don't know how to set it up like that

[amber bloom]

where is she

[humble sequoia]

https://tickettool.xyz/manage-servers

[amber bloom]

[hard cape]

[hard cape]

What you want to set up? Send 1 ss please

[zinc oasis]

the first screen is from another server the second screen is from my server

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

[amber bloom]

tickt ?

[hard cape]

Yep, thats a panel, panel is for tickets

[amber bloom]

Thank you very much

[hard cape]

No problem!

[zinc oasis]

how to make a panel over the phone

[hard cape]

Im on mob too, lemme Send you pics

[humble sequoia]

https://tickettool.xyz/manage-servers

[hard cape]

Go to Panel Configs

Then Create Panel

[zinc oasis]

Done thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #20 - 50)

[hard cape]

No problem

[nova wharf]

I'm so surprised how many users still use this channel instead creating a ticket

[mystic hound]

This channel is pretty frequently used regardless of us having tickets open

[hard cape]

Thats good

[jade topaz]

I can't change the channel from dashboard

[hard cape]

Change it in Panel configs

@jade topaz

[jade topaz]

Yes. When I open panel config it leads me to a page with an option named Create Panel in a green box. When I click that it brings to the page that I sent as ss.

[hard cape]

$help send panel

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[hard cape]

You should check this out, it explains how to Send a panel

[hard cape]

So this panel channel is optional, it doesnt metter

[jade topaz]

Oh ok Thank you

[hard cape]

No problem

[waxen citrus]

Hi how to create ticket I sorry I from poland and not good speaking English

Plase help😞

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

Pokud mi rozumíš, zkus toto

@waxen citrus

[waxen citrus]

Ok :)

[hard cape]

Ok, hodně štěstí!

[empty kiln]

If the bot enters the server, it will be disconnected from the server, what is the reason?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

Do you mean you can’t manage servers?

If not, explain it more or send a pic

[empty kiln]

ok

I can talk to you @hard cape

screen؟

[hard cape]

Yes

[empty kiln]

ok

?

[hard cape]

Screenshot

Not call

[empty kiln]

ok

The bot has been added to the server. It will be removed from the server. what is the reason?

@hard cape

[hard cape]

Check your dashboard please

[empty kiln]

Why?

[hard cape]

.

[empty kiln]

ok

Can you log into the server and add the bot?

@hard cape

[hard cape]

I can’t

[empty kiln]

plz @hard cape

[hard cape]

I can’t

[forest goblet]

@empty kiln Apparently, another bot is kicking Ticket Tool when it joins. Please disable that and stop constantly pinging the same person.

[empty kiln]

Thank you thank you thank you thank you

[iron night]

Gave 1 Rep to 2x2Master (current: #17 - 62)

[empty plank]

hello peeps, i need some help with something if someone can give me a hand

[jade topaz]

i

whts problem

[empty plank]

so i basically have been trying to understand a mod for dayz and im having troubles with it, so i did some searching around google and i ended up here. is this the right place?

[jade topaz]

sorry this platform is related to ticket tool

[empty plank]

ok ill be seeing my way out then. thank you!

thanks @jade topaz

[iron night]

Gave 1 Rep to Not Laksh (current: #78 - 1)

[long night]

Help , when I change any thing in button option no thing save

Before: i Edited it now

When I left and entered again:

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Hey can anyone help me i will write FiveM for a maybe unban i have can somebody say where i can write FiveM thanks.

[hard cape]

This is ticket tool support

[jade topaz]

oh ok sorry

[hard cape]

Its fine

[jade topaz]

can i write this in #💬│general-chat ?

[hard cape]

Sure

[copper owl]

@jade topaz you've been told before that this is the wrong server

[jade topaz]

yes but maybe can somebody where i must write FiveM for my unban

[copper owl]

this isn't the right place to ask for your unban

This server has nothing got to do with FiveM, sorry

[jade topaz]

oh ok i really sorry

[broken geode]

Hi! So I just added the ticket tool to the server, everything is going good its all setup except that it creates the ticket at the top of the server instead of where its suppose to go. How do I change this? Btw ping me if you answer :D

[nova wharf]

You can select where to send the ticket!

Just go to the dashboard, panel options and there you can select the channel the panel should be sent to.

[hard cape]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[nova wharf]

That's not the right

[broken geode]

oh! thats what a pannel is :/

ty guys :D

[amber bloom]

What is the benefit plus?

[brazen burrow]

how do i make it so open tickets are going into a certian category

[daring bough]

Is there a way to recover deleted tickets?

[copper owl]

if you havent saved the transcript, then your best bet is to contact discord and request a recovery on the deleted channel

[hard cape]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[hard cape]

[fossil garnet]

is there a way to save transcripts of each ticket or post transcripts to a specific channel

[hard cape]

Yep

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[fossil garnet]

Thank you

[hard cape]

No problem!

[fossil garnet]

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #20 - 51)

[hard cape]

[karmic eagle]

hey

@copper owl hi

[copper owl]

hey?

may i ask why you pinged

[karmic eagle]

can i have some help with adding a member to see the tickets without making them admin?

[copper owl]

read the pins please.

once you do that, let me know

[karmic eagle]

done