🆘│community-support

[hard cape]

My tickets doesnt work rn

[shut bolt]

Tags don't work lmao

[hard cape]

Ohhh

[shut bolt]

The bot is currently having some trouble

[hard cape]

When it will be fixed?

[shut bolt]

Please refer to this message

Not exact ETA has been provided by the Developer

[hard cape]

Ok

[topaz wedge]

My bot wont open tickets ..

[forest goblet]

The development team is now actively working to fix the issue.

[topaz wedge]

Premium

[iron night]

We are aware of the issues affecting both bots.

Please be patient. The development team has been notified.

[topaz wedge]

Bruh ...

[hard cape]

Is the problem with both bots?

[shut bolt]

Yup

[hard cape]

Oof okk

[mystic hound]

No one reads huh

[shut bolt]

No lmao

[mystic hound]

The bot is currently unavailable due to an update being made to our database. The channel will remain locked until issues are resolved

[solid stream]

I'm working on it.

Database is having issues.

Shouldn't be more than an hour or so.

Things should be running alot faster after though.

This is fixing alot of database bloat.

Just moved 86,236,136 database items..

[solid stream]

Almost back online

3/4 of the bot is online and working

[upper flower]

Welcome back.

Come get support.

[hard cape]

Hello!

[mystic hound]

Hi is this the bakery

[shut bolt]

Which bakery?

The bakery?

👀

[grand urchin]

someone know why ticket creator doesnt see the ticket channel even with see channel permission?

[shut bolt]

How are you testing this? Using and Alt account, the View As Role feature, or was told by another user from your server?

[grand urchin]

view as role

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Dec 20, 2021, 11:49 PM

[grand urchin]

oh ok

[shut bolt]

That's probably the cause, we recommend using an alt account to test it, if your perms are set properly, you should be good to go

[grand urchin]

thx

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 249)

[shut bolt]

Sure!

[errant cosmos]

hello! do you guys know if auto-save of support ticket transcripts is possible?

[shut bolt]

Hey hey! @errant cosmos

It is possible

https://i.imgur.com/VSdBhl0.gif

You should go into the Panel Configs of your server, then open the Settings of the Panel, open the Logging Options menu, and there mark as the Auto Save Transcript feature, make sure to select an action, and finally Save changes

[rich kelp]

how do i add ticket tool to my friends server?

[shut bolt]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[shut bolt]

Second link

[oak tinsel]

Hey, i just bought the premium bot and im having trouble set it up. Can anyone help?

[shut bolt]

Hey

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[shut bolt]

Make sure you redeemed the subscription as shown above

[oak tinsel]

Done, now do u need to remove the free one?

[shut bolt]

Yup, you are fine only using the premium one

[oak tinsel]

ok

[shut bolt]

You must resend your panels if used the free ones

[jade topaz]

Hiw do i create a ticket

[forest goblet]

See #573205317870157855 for a guide.

[jade topaz]

Just figured out how

[red hinge]

Hi I Need Help

[copper owl]

that's our DDOS protection, you'll have to wait an hour and try again

[red hinge]

Oh Ok i think it got triggered bcs i was using zoom i think

[copper owl]

im not sure how you triggered it, might be some other reasons

either way no issue

you'll gain access to your dashboard within an hour or so

[odd quiver]

Anyone know when the partner thing will be back?

[copper owl]

Nope

I dont even know when theyd be back

#📣│server-news we'll post it in there once partnerships are back opened

[wintry creek]

@copper owl

J'aimerais faire la même chose sur mon serveur

[copper owl]

why

i dont know why you're pinging me lol

i dont speak french

[wintry creek]

Yes

[copper owl]

Yes, i dont speak french

Je ne parle pas de français

[wintry creek]

Okay

[copper owl]

$frticket

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[wintry creek]

I would like to do the same on my server

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

look through the setup guide

[hollow chasm]

What's the variable to ping the user who created the ticket?

[copper owl]

{ticket.user}

or {author}

[copper owl]

but this is usually more preferred

[prime bridge]

<:notallowed:660789872600285184> #community-support has been locked!

You will gain access again once the lockdown is lifted.

<:allowed:660789592647008258> #community-support has been unlocked!

Everyone now has access to this channel.

[upper flower]

testing

[thick tinsel]

كيف احول البوت الي عربي

[robust sandal]

! 𝐅𝐊𝐓𝐑

How to turn the bot into Arabic

Arabic (ar) → English (en)

[hard cape]

U can't do that

@thick tinsel

[thick tinsel]

عربي

[robust sandal]

! 𝐅𝐊𝐓𝐑

Arabština

Arabic (ar) → Czech (cs)

[hard cape]

Ugh

[hard cape]

لا يمكنك ترجمتها إلى العربية

إذا كنت بحاجة إلى مزيد من المساعدة -> #🎫│make-a-ticket

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[hard cape]

$arcommands

@thick tinsel

[copper owl]

this doesnt help anyone btw, it just shows the list of tags

[hard cape]

why?

[copper owl]

use all the $lan_commands in #🤖│bot-spam

[hard cape]

kk

[copper owl]

because it's the same as using $commands whenever someone asks for any help

youre just showing em a list of tags

it also just floods the channel

[hard cape]

kk

Did he/she moved to ticket?

[copper owl]

yes

[hard cape]

Nice

[pure thicket]

Hey there :) quick question:
is it possible to set a limit on tickets that can be created and notify the user that they have to wait until we closed the active tickets first? I have set up the global ticket limit, but the bot then creates the tickets on the top of the server. Am I missing something or is it not possible?

[median wigeon]

Hi,

Did you set that the tickets go to a category

[hard cape]

@pure thicket

[median wigeon]

Global ticketlimit is for 1 user. But in a Category is the limit 50 channels ( 1 ticket is 1 channel)

[pure thicket]

We have set up a category to for open and closed ticket (see screenshot) so they should all go in this category. This is working fine, but for some reason they appear on top of the server when they pile up over the ticket limit (see second screenshot)

[hard cape]

@median wigeon Can i try answer?

[median wigeon]

Go ahead

[hard cape]

Tyyy

[hard cape]

Is the ticket old? Or you just created it for the screenshot?

And be sure you have saved the categories.

@pure thicket

[pure thicket]

No we are using your bot now for a few days and it just happened today because we got many tickets. So i wanted to set up a limit for total open tickets so out team can handle them better. But then it started to add them on the top of our server. We have solved already some tickets and this one was left on the top after changing the limit to 100 again

The only thing i changed was the global ticket limit in the server configuration

[hard cape]

How many pannels do you have in total?

On your server

Or on the server where the problem is

[pure thicket]

We have one panel

[hard cape]

Oh ok, whats the global limit?

[pure thicket]

The global limit is set to 100 now. But the moment I reduced it to 50 they started to appear not in the category but on top of the server, i changed it back again after that.

[median wigeon]

I know the answer of the problem:

-You have 1 panel thats gets 100 tickets

• You have 1 category there fits 50 tickets
• You haven't add a second category thats the reason why the tickets end at the top of the server!

If the limit of 50 reaches in the category

[pure thicket]

Oh so 50 channels is a general discord limit of tickets in a category?

[median wigeon]

In a category is the limit 50 channels

If you add a second category it will start again there

if the first is full

Is that the answer of your problem?

[hard cape]

So he can just create second category for opened tickets

[pure thicket]

Aaah that's the reason :) good to know. Thanks you both.
Also my second question, if i limit it to 50 for example, are the user still be able to open new tickets?

[median wigeon]

Nope if you set it to 50

no one is able to create a new ticket

and the user can be notifed in DM

if so

[pure thicket]

Set the global limit to 50 i mean 😅

[median wigeon]

Yes than can nobody create tickets

if 50 is reached

[pure thicket]

Sorry messages came late, because i am on the run right now.

Thank you very much for your help. I will test it out now :)

[hard cape]

So only 50 tickets can be opened at once

I hope i said it right

[pure thicket]

Thanks @hard cape @median wigeon . You were both very helpful

[iron night]

Gave 1 Rep to D<3 (current: #26 - 18)

[hard cape]

Thanks @median wigeon

[iron night]

Gave 1 Rep to Rickerd (current: #24 - 26)

[copper owl]

global limit is not the same as ticket limit

[pure thicket]

Thanks @median wigeon

[median wigeon]

Global Limit is all across the panels
and ticket limit is ticket limit for one user

[pure thicket]

Not ticket limit per user, i mean total open ticket limit 👀

This would be the global for all panels, right ?

[copper owl]

global limit still is for one user btw 👀

[hard cape]

So Global is for everyone?

[median wigeon]

Yes

[copper owl]

No

[hard cape]

Kk

[copper owl]

Global limit is limit across all panels per user

meaning if global limit is 2, you can open 2 tickets on 2 different panels

[pure thicket]

So am I able to set a limit for total open tickets?

[copper owl]

not a thing yet, no

[pure thicket]

Damn, okay. Thank you guys anyway :)

[iron night]

Gave 1 Rep to Neptune (current: #1 - 467)

[hard cape]

How much do you recommend? as the amount of global ...

I have set 3 on my server

I have more pannels then 3 btw

[copper owl]

depends on the server

[hard cape]

Oh ok my server has like 40 members, so it doesnt metter Lmao

And no one uses tickets

[lyric pond]

Is there a way to make the tickets anonymous?

[median wigeon]

I am not sure, but i think there was no way to do that (correct me if i am wrong)

[lyric pond]

Ok thanks

[copper owl]

you are not wrong

currently there's no way to have tickets be anonymous through ticket tool

what you could do is the following

@lyric pond use a bot or a webhook to communicate with the user

[lyric pond]

How would I do that?

[copper owl]

well i dont have a guide here.. you should definitely watch a YT tutorial (i can provide one) for the webhooks

or just use a bot that allows you to send a message through it

i dont know of any bots with a mimic command but yeah

[lyric pond]

Ok

[feral echo]

if i buy a premium key how can i disable reoccurring subscriptions

[hard cape]

How did u bought it?

[feral echo]

on the site on tickettool.xyz/premium

[hard cape]

It can be cancelled Im subscriptions

And try to use $pc in #🤖│bot-spam

You will get a premium role

@feral echo

[median wigeon]

Please block and rapport him

Is he in this server?

Maybe its a good idee to make a report ticket in #🎫│make-a-ticket

[cold pond]

The bot become offline in my server

[jade topaz]

what does this mean?

[copper owl]

can you send a screenshot?

[copper owl]

it means your server has 500 channels

and you need to delete some so tt can create tickets

[jade topaz]

it has 11

[copper owl]

Send the ID of your server then please

not the invite

the ID

[jade topaz]

wheres the id?

[copper owl]

use $id in any channel in your server

and copy paste what it says here

[cold pond]

https://media.discordapp.net/attachments/918852894894206996/922972672047079444/unknown.png

@copper owl

[jade topaz]

bruh😭 its my friends server and theres no talking channel

[solar chasm]

.

[jade topaz]

so rip

[copper owl]

okay one moment

[copper owl]

literally any channel, doesnt have to be talking

[cold pond]

Ok

[copper owl]

okay this is being looked into, one moment

[cold pond]

The bot say this also

@copper owl

What is this

[copper owl]

Yup, gotcha

most likely because the bot is offline in your server

[cold pond]

It become online

And also with this

@copper owl

[copper owl]

you dont need to ping me after every message

[copper owl]

it's online now?

[cold pond]

Yes

[copper owl]

okay, great. ill still check in with why it was offline

[cold pond]

Yeah it become working

[smoky viper]

Haaaalp frenz... I'm trying to mention a specific user every time a ticket is created (myself) instead of just a role... how do I do that?

[copper owl]

use <@ID>

replace ID with your user ID

[smoky viper]

That's the super long jumble of numbers, not my username#0000 right?

OH

I'm silly

GOT IT... thank you!

[copper owl]

anytime

[feral echo]

how do i add the emojis underneath a panel to open a different type of ticket

im stuck

[tribal cedar]

You mean multi panels?

Or just how do you change the emoji to open a ticket

I'm going to guess multi panels

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[tribal cedar]

You can use one of those methods

[forest maple]

is there a way to add a ticket cooldown

[shut bolt]

Currently not

[forest maple]

thanks

[shut bolt]

Sure

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[lilac girder]

try follow the steps above

[shut bolt]

@daring lodge

Que ayuda necesitas?

[fast sable]

Thank you Pablo

[shut bolt]

Sure

[fast sable]

Idk Spanish lel

Google translate isn't the best too

[shut bolt]

No worries jajaja

[fast sable]

:)

[daring lodge]

no sé como crear un ticket

[shut bolt]

$helpes setup

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[shut bolt]

Sigue esos pasos

[daring lodge]

ok

gracias

[shut bolt]

Dale

[feral echo]

is there a way to set the starting count number to a specific number

instead of 0000 can i start it at like.. 0100 yk what im saying

[wicked scroll]

Hey!

Yes! Go to Dahboard -> Panel Configs -> Settings -> General Options -> Ticket Count

Change to "100"

[hard cape]

@feral echo

[feral echo]

ok

[copper owl]

there's a whole help category so please dont go asking for help in #💬│general-chat

[jade topaz]

hello, i need to configure a panel into a sort of suggestion panel for members to send in ideas (not problems)

[jade topaz]

sorry for that

[copper owl]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

follow this ^^^

[jade topaz]

i did this, now its saying i cant send to the channel

but all ''*'' permissions are checked out

[copper owl]

then make sure it isnt missing any permissions in the channel

[dull crest]

Is there any bot I can link up with ticketing to autoclose?

After a given period of time?

[copper owl]

i dont know of any bot that does that

best bet is coding something with YAG probably, or making a custom bot

[jade topaz]

okay sorry to bother, the panel is in the channel i want. but now i need people to click the ticket button and like write their ticket(in our case suggestion)

now it just opens a ticket

[copper owl]

yeah thats it...

they press the button, open a ticket, and send their suggestion in the ticket

[jade topaz]

a okay yes thats what i want. but where does the ticket open? i cant find it (again sorry total noob here)

[copper owl]

open a ticket and it should ping you

[jade topaz]

yes it diddnt ping me

[copper owl]

check the top of the server

[orchid geyser]

How to set @pseudo glen bot

To create tickets?

[copper owl]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[copper owl]

@orchid geyser ^

[orchid geyser]

K

[jade topaz]

okay everything worked, thank you bro for helping me out

[iron night]

Gave 1 Rep to Neptune (current: #1 - 469)

[copper owl]

no problem

[jade topaz]

btw, it works 100 times better than suggestion bot. so maybe you guys could use this as a new feature? i already got a lot of ideas from our members

[copper owl]

use what as a new feature?

i dont think ticket tool will have a built i suggestions feature (like other suggestions bots out there)

except the panels yknow, which can be used for a lot of things, like suggestions

[gilded verge]

Hi, If I received and activated a premium code, does it mean that I will have access to a premium bot? 😳

[copper owl]

yes

[gilded verge]

I have 2 bots, one regular and one premium on my server. Can I ask for help how to activate this premium to work? My point is that the premium bot does not speak when I send the panel to channel, but the regular bot one does.

[hard cape]

I know the answer, but I don't want to steal you

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

[gilded verge]

OMG I'm blind xD Thank you so much!

[copper owl]

anytime

[gilded verge]

Okay, I have a problem again xD
I just tried to add "Delete Ticket" but after receiving the ticket it doesn't show up. What could have happened?

[copper owl]

because you need to close the ticket

for the delete button to show up

[gilded verge]

thanks again 😅

wait, so as the bot wrote, I have to write 'thanks' and use the mention, right?
I don't know how to react to it 😳

[copper owl]

yeah but it's not necessary

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[unique isle]

my problem is : where is for add "support role"?

they fund

[hard cape]

I know

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 22, 2021, 6:13 PM

[hard cape]

@unique isle

[unique isle]

is not this

[hard cape]

What u want then?

Can u explain?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

That's how to add a support role pal

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[blazing kraken]

Can i help me plese

Please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[plain surge]

Try the steps above

[blazing kraken]

tj

[jade topaz]

my problem is : Aim hava a server and aim owner how can i opens ticket and set in ticket channel.

[hard cape]

Wdym?

$panelname

[humble sequoia]

Panel Name is just a name like "Support", "Help Desk" or even something like "test" or even "Report a User". Name it whatever you want.

[hard cape]

Do u want to help with panels?

@jade topaz

[jade topaz]

Ehm i think yes.

[hard cape]

U need to create one at first

[jade topaz]

How i have the bot.

[hard cape]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[jade topaz]

İ dont know how i can do that.

[hard cape]

There

Invite him

[jade topaz]

Oke i have now the bot.

[hard cape]

Okk

Go there

[jade topaz]

Ok.

[hard cape]

Then press “Create panel”

[jade topaz]

Ok.

[hard cape]

@jade topaz Did it worked?

[jade topaz]

Yes sir.

[hard cape]

Nice!

Do you need help with anything else?

[jade topaz]

Thx for helpng sir.

[hard cape]

No problem!

[vivid arch]

Does anyone happen to know why when a ticket is created the person who creates it cannot see message history, even the close ticket option etc?

[hard cape]

I know

He just don’t see the history of messages?

You need to give him permissions to see history of messages

U can set it in your server

@vivid arch

But we are not sure if we understood each other correctly

[vivid arch]

Yeah, do I have to do that manually everytime? idk why it's turning them off

[hard cape]

And what he don’t see?

Everything?

[hard cape]

No, there is any problem

[vivid arch]

They can't see any message history in the tickets

[hard cape]

Be sure u have it like this

Permission options —> User opened permissions

And the same with User closed permissions

@vivid arch , did it worked?

[vivid arch]

No its really weird

[hard cape]

Did u saved the settings?

[hard cape]

@vivid arch

[vivid arch]

I have yeah

[hard cape]

U should test it on a new ticket

[acoustic marsh]

hello can i ask question, do i have to be administrator/owner of discord server to be able to use the ticket tool? cuz its not showing on our discord

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hard cape]

This is a ticket tool support

Not ticket bot

And if u are talking about ticket tool

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 22, 2021, 7:58 PM

[hard cape]

U need to own dashboard role

[acoustic marsh]

yeah sorry its ticket tool

[hard cape]

It’s fine!

[acoustic marsh]

how to get that sir?

[hard cape]

A owner need to give u dashboard role to manage tickets in the website

[vivid arch]

Works now! Thank you so much ❤️

[iron night]

Gave 1 Rep to D<3 (current: #26 - 20)

[hard cape]

No problem!

And if u want to be a supporter, u need to have support team role

@acoustic marsh

Dashboard role -

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 22, 2021, 8:01 PM

[hard cape]

Support team role -

@acoustic marsh

You already know?

[acoustic marsh]

sadly i dont really know xD.
our server don't show on dashboard

only this one

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

U need to relog

[hard cape]

And be sure u have dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 22, 2021, 8:28 PM

[hard cape]

@acoustic marsh

[gilded verge]

Hi, I have a bot voting question. More precisely, I mean the BotsForDiscord link. When I click "Authorize", I get an error like in the screenshot.

[hard cape]

Click it again!

It have happened to me more times

[gilded verge]

Okay, so I haven't broken anything? 😳

[hard cape]

No

Just close it, and open the link again

Did it worked?

[gilded verge]

uff, yes worked... thank you @hard cape

[hard cape]

No problem!

[fast sable]

@jade topaz

You can ask for support here

[jade topaz]

Hey

[fast sable]

You can invite the bot to your server at
https://tickettool.xyz/

Then just click invite ticket tool

And you can set up panels that go in your "support" channel

[shut bolt]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[fast sable]

O sorry

[shut bolt]

Using the second link you can invite too

[fast sable]

I forgot the command lel

[shut bolt]

No worries pal, you are doing great!

[fast sable]

Haha ty he's my friend

[shut bolt]

Nice

[fast sable]

Ye

So then once you create your support channel, you create the panel and adjust the settings and message to your liking and then you save the panel and it should work

The member just clicks a button and a ticket is created so they can talk with your staff/support team

[stoic hawk]

Hey everyone! Just got this bot set up today but I've got a bit of a (maybe strange) need for all users of the discord to be able to provide support on a ticket category. The dilemma I've run into is that it seems like anyone can close the ticket. Is there no way to restrict it to just the owner of the ticket & certain roles? It seems I can set up allowed roles for buttons, but I theres no way to include the owner of the ticket too. Thanks in advance 🙂

[jade topaz]

Hey everybody! Quick question - Is there a way to export data to a spreadsheet? I have a team of mods that work on tickets and I was hoping there's a way to track how many tickets each user has closed

[jade topaz]

Hey !, I wanted to know how I make a certain role see the Tickets, they can see the channel where the panel is but not see the Ticket they create @radiant moss

[scenic plinth]

Yep, go to button options on your panel configuration and click options for "close", there you will see the list of configuration options you can do.

[humble sequoia]

━━ moved to ticket ━━

[shut bolt]

Last one

[scenic plinth]

Nothing supports that option, and I have no confirmation on if anything is planned to do so.

[stoic hawk]

Yeah I was looking there, but I dont seem to be able to allow the creator of the ticket with that because it is not a role.

[stoic grail]

The server i want to add ticket dosen’t show in the dashboard I don’t know why

[hard cape]

Hey

U want to manage tickets?

@stoic grail

And your server It’s not showing up?

Or something else?

If yes, try this:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[hard cape]

@stoic grail

[jade topaz]

any

mod

[hard cape]

What? @jade topaz

[jade topaz]

no i got ty

[hard cape]

Kk

If u have more questions, ask me!

[rare steeple]

I have a question

how do i make my support tickets go to a specific category in my own server?

[mystic hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rare steeple]

OK

ty

[radiant solstice]

kann mir wer helfen?

[robust sandal]

Mörschel

Kdo mi může pomoci?

German (de) → Czech (cs)

[hard cape]

Me, but speak english please! It will be better

@radiant solstice

[radiant solstice]

can you help me with creating the ticket i can't get it

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[hard cape]

kk

You need to create a panel first

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

@radiant solstice

[proper flame]

so with premium, is it only for one server? So I'd need to purchase premium for each server I wish to use it on? or can I use premium features on a set amount of servers?

[hard cape]

Yes, you can use only 1 premium for 1 server

@proper flame

[proper flame]

ok, thanks

[plain surge]

@proper flame when you buy premium for 2 servers you get a $1 discount.
So you pay $11 instead of $12, for the monthly plan

And the same goes for more servers

[hard cape]

But its 1 premium for 1 server, right?

[plain surge]

Yes, you were correct. I'm just adding on what you said 👍

[hard cape]

Thank you, I stopped for a moment

[plain surge]

No problem 👍

Keep it up

[vital musk]

how to change where the bot saves the transcript?

[plain surge]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[plain surge]

@vital musk

[vital musk]

ty :)

[plain surge]

No problem

[stuck sphinx]

Pls help

[copper owl]

@stuck sphinx you just opened a ticket and I just told you that this isnt the right server to ask for that help

im not sure what that even is, so we can't help you (not in this server anyway). Apoloigies

[bleak patio]

Pls help

I need help.

I added the bot to my server, but the panel doesn't show up.

[copper owl]

the panel? you mean the server or ?

[bleak patio]

Server not visible

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[copper owl]

try relogging

[bleak patio]

Trying

Thanks at last

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 470)

[slow meteor]

Hello, I would like to know if there is a feature to change the name of a created ticket (give the name of the person who opened it)?

[copper owl]

yeah, if you want to do that automatically, it's a premium option

or you can just rename the ticket yourself using $rename

[marble berry]

How do I make it so after a ticket is done it sends the details/transcript to a channel?

Nevermind.

[hard cape]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[hard cape]

To edit the transcript message, you need

@marble berry

[shut bolt]

Btw, he left the server

He probably figured out by himselft, that's why he said nvm and left

Just so you don't ping him cause he won't see it

[left cloud]

Hi guys tags don't seem to work for me, anyone has an idea what I may be missing? I created one called test, I've added some test message as response, and , my command prefix is ., but nothing happens when I type .test

[copper owl]

thats because the prefix isnt included

to activate your current tag, type test

[left cloud]

Okay got it thanks!

[copper owl]

if you want the prefix, rename the tag to .test

[jaunty orbit]

Hello so I have a closed ticket and I would like to know how to take the transcript message and send it in a separate channel like this

Right now my ticket is like this so just how do I send a message like that including the file thing

[hard cape]

Then choose transcript channel

[jaunty orbit]

wdym

[hard cape]

Lemme Send u a ss

Did he left-

[jaunty orbit]

I'm here

You said you we're gonna send me a screenshot so I was waiting lol

@hard cape

[hard cape]

kk

wait

@jaunty orbit

U didn't have any role, so i though u left

[jaunty orbit]

oh

Oh

[hard cape]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jaunty orbit]

But then how did the guy send the message and not the bot

[hard cape]

wdym?

[jaunty orbit]

#🆘│community-support message

[hard cape]

he used command $transcripti think

but im not sure

try it and u will see

[jaunty orbit]

Ok i see

thanks

thanks @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #26 - 21)

[hard cape]

kk, lemme know the result!

[copper owl]

probably just downloaded it and sent it

and they left

[jaunty orbit]

I'm still here

[hard cape]

but there is the command used i think

[hard cape]

did it worked?

[jaunty orbit]

I just did the channel transcript

yes it worked

[hard cape]

nice!

[hard cape]

if u want to make bot send this, type $transcript

@jaunty orbit

[jaunty orbit]

Ok

I tried that too but it said I needed premium i think

[copper owl]

huh

how are you still here without the member role

[hard cape]

frr

[jaunty orbit]

idk

[hard cape]

that is why i though he left

[jaunty orbit]

i don't think i verified

[hard cape]

u dont need premium

but wait

[jaunty orbit]

do i have to verify to get a role?

[hard cape]

no, u dont need premium to use command $transcript

[jaunty orbit]

Ok I see. I need premium to use the command outside of a ticket

[hard cape]

You can't use that command

[jaunty orbit]

so the command only transcripts it inside the ticket

[hard cape]

only in a ticket

ye

[jaunty orbit]

yeah

ok

[hard cape]

in tickets only

[jaunty orbit]

thanks @hard cape

[iron night]

@jaunty orbit :: You can't rep D<3#8894 for 53 minutes and 1 second. Try coming back later?

[jaunty orbit]

:((

[hard cape]

😄

Have a nice day!

[jaunty orbit]

you too

[hard cape]

tyy!

[mystic hound]

That's correct actually, with premium you can create transcripts of channels that aren't tickets

[hard cape]

I've never heard that how it works?

[copper owl]

just use $transcript #channel

[hard cape]

but this was ticket, right?

[copper owl]

whether it was or wasnt isnt important, we're just saying

it's possible to use the command outside of tickets if you have premium

[mystic hound]

It's not something people really use that's probably why you haven't heard of it

It's one of those lesser used features but certain communities find it really helpful

[hard cape]

ty both

But thats good, cause im collecting vouches, so thats easy way how i can know how many vouches i've got

And when i type $commands, why it didnt type help commands too?

[copper owl]

because $commands sends all the tags we have in this server

if you want the help commands, use $help commands

[hard cape]

tyyyyyy

what are the help options?

is there any command for list of them?

Or i just need to type with What i need help?

[copper owl]

typing out $help will give you the options you can use with $help

[hard cape]

Kk

[valid pollen]

Hi there! What would be the invite for the Premium Bot?

I paid for premium and I don't have the role here.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

the invite is on the dashboard

if you want the role, use $pc in #🤖│bot-spam

[hard cape]

@valid pollen

[valid pollen]

I got it, thanks

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 471)

[copper owl]

anytime

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[forest goblet]

@jade topaz ⬆️

[desert musk]

why bot says that whenever a ticket is created

[copper owl]

are you still using reactions?

[desert musk]

ye

reactions not working anymore?-

[copper owl]

they havent been for months now

if i recall correctly

[desert musk]

they were working pretty fine until recently

ok then will switch to buttons thx

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 472)

[copper owl]

no problem. just resend your panel and it should work fine

[desert musk]

[hard cape]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[hard cape]

for the guy, who send $prefix

[waxen helm]

I have premium, but what is the even the premium bot for?

[hard cape]

it likes a normal

has no benefits, I think

[waxen helm]

So why is it a bot then?

[hard cape]

Idk but its more cool 😎😎

[copper owl]

premium bot is more stable

whenever the free bot goes offline during an outage, the premium one is almost always still online and semi functional

[waxen helm]

Oh wow.

[hard cape]

Do yk how to enable it?

@waxen helm

[waxen helm]

no

I brought this with my debit card :/

I don't know,

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[hard cape]

there

Did it worked? @waxen helm

[wispy whale]

Como se configura el bot?

[robust sandal]

raulllll

Jak je robot nakonfigurovaný?

Spanish (es) → Czech (cs)

[hard cape]

Will u try speak english please?

I can help u then

[wispy whale]

No

[hard cape]

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[hard cape]

¿Aún necesitas ayuda? @wispy whale

[shut bolt]

I mean, if they don't speak english it's hard

@wispy whale hola, pudiste configurarlo?

[hard cape]

Is english hard for spanish people?

[shut bolt]

If they don't speak it, yeah

[copper owl]

i dont think it depends on where the person is or what language they speak lmfao

it's if they speak english or not, which not everyone does

[shut bolt]

Basically

That's what I meant lmao

[copper owl]

ikik was just adding onto it

[hard cape]

lmao, but he didnt respond to us 😭

[shut bolt]

Basically because they left

[hard cape]

.

[nimble ether]

how do i make the ticket logger log closed tickets to a specific channel

[copper owl]

$logs

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

Ticket Created ➞ Logs when a ticket is created
Ticket Closed ➞ Log when a ticket is closed
Ticket Opened ➞ Log when a ticket is opened
Ticket Renamed ➞ Log when a ticket is renamed
Ticket Deleted ➞ Log when a ticket is deleted
Transcript Saved ➞ Log when a ticket is daved

Select with (disable) or (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

[copper owl]

@nimble ether here's everything you need to know about logs

[nimble ether]

thanks

[jade topaz]

debug isnt workin

[copper owl]

make sure you're using the right prefix

also make sure ticket tool has all the necessary permissions

[jade topaz]

i have

it says to use $ debug

but that is not working

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/923661401334108190

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
135/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Tiptop_YT#0001
User ID:
915971500119564368
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
76

[jade topaz]

...

[atomic solstice]

what is the Id of your server?

[jade topaz]

923653075640680462

or 923653075640680459

[atomic solstice]

your prefix is ! so you have to type !debug

[copper owl]

^ you also have everyone blacklisted

[atomic solstice]

[jade topaz]

?

what

[atomic solstice]

you have the everyone role on the blacklisted section in the dashboard

that means the bot is ignoring everyone in your server

[jade topaz]

yea

[atomic solstice]

even you

which means that as long as you have that there then the bot won't answer

[jade topaz]

still no

i changed

can u join and ill give u max perms

so u can do it

[copper owl]

we cant do it for you, not something that's allowed

btw. you selected the premium bot in the dashboard but have the free one in the server

either select the free bot or invite the premium

[jade topaz]

idk how to inv preium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

just go to server configs and press "invite premium bot"

[jade topaz]

i did it

[copper owl]

doesnt seem like it here

since you have the free one in the members list

[jade topaz]

i just did

[copper owl]

okay then it should work now

[mystic hound]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[mystic hound]

@jolly perch

Oh

[shut bolt]

lol

[smoky sapphire]

What command are players supposed to type to create a ticket

[hard cape]

Hey

U want to know how to create tickets with commands?

@smoky sapphire

Or something else?

[smoky sapphire]

Yea

[hard cape]

Lemme send a pic

Wait

[smoky sapphire]

Like when they players used the ticket command what do they type out

$create

!create

!ticket

$new

None of them are working

[hard cape]

Ye

[safe wharf]

Did you try !open?

[hard cape]

I’m helping rn

[hard cape]

U want to use them on ur server?

[smoky sapphire]

Yea

[hard cape]

K

Lemme send the pic

[smoky sapphire]

I did it just says this channel is not a ticket

[hard cape]

There

[smoky sapphire]

Where is that

Doesn’t show up on my dashboard

[hard cape]

Ur server is not showing up?

[smoky sapphire]

It does

But not that screen

[hard cape]

Go there

[smoky sapphire]

That isn’t in my screen

This is all I see

[gilded verge]

Hey, what's going on? She voted on 3 sites

[hard cape]

It glitches

She will obtain 4 votes next time

@gilded verge

[gilded verge]

okay, thanks @hard cape

[copper owl]

also keep in mind

they're linked

[hard cape]

No problem

[copper owl]

so they wont get any votes themselves

[hard cape]

@gilded verge

[smoky sapphire]

Okay I think I got it now thanks my dumb ass wasn’t opening the side panel

[hard cape]

No problem!

[gilded verge]

Yes, she connected the voices to me first. Then she went to the site and voted, but there is no third vote in sight.

[hard cape]

It happens to me too, so she will obtain 4votes next time

[gilded verge]

oh oki, thanks again @hard cape

[iron night]

Gave 1 Rep to D<3 (current: #25 - 22)

[gilded verge]

so this is how it works

[karmic owl]

d

[hard cape]

What?

[jade topaz]

How do I set it up!

[shut bolt]

Heya

https://docs.tickettool.xyz/general/setup

Check out setup guide and you'll have all done

[jade topaz]

I tried but I can’t figure it out.

[shut bolt]

You tried the guide?

[jade topaz]

Yea idk how

[shut bolt]

Are you 100% sure you actually read it? The guide was literally updated an hour ago...

Like it was 100% redone

[jade topaz]

The codes ain’t working. I legit tried all bro

[shut bolt]

What codes?

[jade topaz]

To like set it up in discord !!

[shut bolt]

There are no codes to use when setting the bot

[shut bolt]

Open this page

[jade topaz]

So how do I like make it setup

Ok then

[shut bolt]

Read the guide we sent you, it has the step by step

[jade topaz]

I tried that

[shut bolt]

Really?

[jade topaz]

But it didn’t send it in the discord if that makes sense?

[shut bolt]

Did you click on the send button?

[jade topaz]

Yea

[shut bolt]

Send me a screenshot of where are you at in your dashboard to see what you have done

[jade topaz]

It’s harder since I’m on mobile

[shut bolt]

I just need the screenshot

To see where you are at

[jade topaz]

Okay it’s been done now. My friend helped

[shut bolt]

Nice

[drifting forum]

is there a way to change where your tickets go to once they are opened? idk if that made sense sorry my friend set the bot up, not me

[shut bolt]

Heyyy

Yup!

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Choose a Category opened as shown and you'll be fine

[drowsy basalt]

why won't my server show up in the dashboard ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[drifting forum]

omg thank you, I think I lost that page because I changed the name of the channel it originally was set up to so the bot stopped opening tickets as well, is it because I changed the name?

[shut bolt]

It should still work but rechoosing it should fix it

[drifting forum]

hm weird okay thank you! I’ll probably reset it up once I’m done changing names and stuff just in case it happens again

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 255)

[shut bolt]

Sure :)

[drowsy basalt]

tysm

idk who said it

thanks @shut bolt i think

[iron night]

Gave 1 Rep to Yareaj_ (current: #2 - 256)

[shut bolt]

Sure bro!

Yup, was me

[drowsy basalt]

👍

[jade topaz]

Create panel not appearing on website

[shut bolt]

Send screenshot

[jade topaz]

Button

[jade topaz]

Ok

I'm on phone

[shut bolt]

Click on the discord avatar

Or in Manage Servers

[jade topaz]

Ok

[shut bolt]

And then select your server

Let me know when you are there

[jade topaz]

Ok

I'm there alr

[shut bolt]

Click on

And go to Panel Configs

[jade topaz]

Ok

Ok thx

[shut bolt]

Sure

[arctic oak]

hi there I keep getting this message

Category #Tickets is missing or blocking permissions VIEW_CHANNEL for @humble sequoia

the ticket won't go to the category i set up

[wicked scroll]

$perms

[humble sequoia]

What permissions should I give to Ticket Tool?

ﾠ
@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server ➞ Server Settings ➞ Roles ➞ @Ticket Tool

To change the channel permissions, you can go to your Channel Settings ➞ Permissions ➞ Ticket Tool
ﾠ

Note:

You can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

[hard cape]

Use command $debug

[urban root]

how can set a role that can see the tickets

and to set a role that cant use the bot

[hard cape]

Hey

What do you mean? @urban root

Do you mean role which can manage tickets, panels,…?

Oh

Or role which can type into tickets?

$help support role

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

Believe they mean support roles and then roles that can't make tickets.

[magic wasp]

.

[hard cape]

Kk

[hard cape]

On napsal že která uvidí tickety

[magic wasp]

nooo tak to taky nvm

[hard cape]

xD

[scenic plinth]

For when it comes up again, a better tag to use would be $blacklist

[hard cape]

Já ano

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[magic wasp]

ale už jsem to jednou dělal

[hard cape]

Co myslíš?

[magic wasp]

podobnou věc

[hard cape]

Nevim co myslíš xD

[magic wasp]

neřeš

😄

[hard cape]

K

Stejně mi neodpovídá

[magic wasp]

koukni na náš server

[hard cape]

@urban root

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard ➞ Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[hard cape]

$help Support role

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[hard cape]

Thanks for telling me about new command btw - new for me

[iron night]

Gave 1 Rep to kitkat (current: #7 - 170)

[jade topaz]

Give me a redeem code plz

[hard cape]

What?

For premium?

@jade topaz

[jade topaz]

YES

:)

[hard cape]

U can get it by voting command - $vote then use command $vote redeem and the bot will send u the code

@jade topaz

[jade topaz]

here?

[hard cape]

No, in #🤖│bot-spam use the command $vote

[jade topaz]

:::::::::::::::::::::))))))))))))))))

just for 1 time?

[hard cape]

You can vote every 12 hours, 1 vote = 12 hours of premium, you need atleast 6 votes to redeem

[jade topaz]

imao

Isn't there any way to get lifetime premium?

[hard cape]

ye

you can buy it or win any events or devs can give u

[jade topaz]

.

ok

[hard cape]

okok

[copper owl]

you can't buy lifetime premium

and it's not given out anymore, lifetime will most likely not be a thing

[hard cape]

oop i didnt read she/he means lifetime

sorry

But u can get premium for 999 years

😉

[jade topaz]

hi all

how can i disable closing a ticket for those who created it?

guyzzzzzz

[hard cape]

heey

@jade topaz

u still don't know?

or someone already helped to you?

[jade topaz]

ye i dont xd

[hard cape]

there enable support team only

so this is the final look

Button options --> Close ticket

[jade topaz]

oh ye i didnt search for it in button options xD thank you so much man

[hard cape]

no problem!

[jade topaz]

and Merry Christmas man

[hard cape]

You too!

[jade topaz]

one more thing, how can i insert my server emojis to ticket name and description?

[hard cape]

wait, lemme take a ss

You want to change the button when are people creating the ticket?

like this?

@jade topaz

[jade topaz]

ut thats can be done only when i buy premium right?

[hard cape]

yea

[jade topaz]

i wanted to insert emoji to ticket panel name

and text

[hard cape]

this?

[jade topaz]

here

[hard cape]

Hej

já jsem čech

[jade topaz]

lol

[hard cape]

XD

[jade topaz]

:D:D:D:

[hard cape]

tak to je v nastavení panelu

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

tak tohle ne

XD

čekej

[jade topaz]

okay dobrý vědět xD chci proste dat svoje server emojis do názvu toho ticket panelu a do toho popisu co je pod tim

[hard cape]

$panelname

[jade topaz]

jakoby v te zprave kterou se dela ticket

[humble sequoia]

Panel Name is just a name like "Support", "Help Desk" or even something like "test" or even "Report a User". Name it whatever you want.

[hard cape]

tak já ti pošlu screen

[jade topaz]

okay

[hard cape]

Ahaa

jinak to je v: Panel options --> Panel message

ale jde to jenom s prémiem

@jade topaz

[jade topaz]

ajo, oki

[hard cape]

jinak prémium můžeš získat že budeš pro ně votovat, command je $vote

[jade topaz]

takze nejde nejak vlozit jako treba :smajlik: nebo id:smajlik:

[hard cape]

jde

ale ne do panelu

protože nemáš prémium

[jade topaz]

yo a kdyz budu mit premium, zmenim si ty panely a pak mi premium vyprsi tak to zustane zmeneny jo

[iron night]

Gave 1 Rep to D<3 (current: #25 - 23)

[hard cape]

Ono to je takhle, když máš prémium, tak věci jdou, ale jak to vyprší, věci přestanou fungovat

[graceful stream]

How can I make a channel so that it says like react to create a ticket

[hard cape]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hard cape]

there

[graceful stream]

thx

[hard cape]

no problem!

[jade topaz]

yo to sem myslel no, takze i ty smajlici by nefungovali

[iron night]

@jade topaz :: You can't rep D<3#8894 for 58 minutes and 2 seconds. Try coming back later?

[hard cape]

budouu

to není premium

já ti pošlu jak si tam můžeš nastavit vlastní ikonu, počkej