#🆘│community-support | Ticket Tool Support | Page 370

rustic pollen Dec 16, 2021, 11:30 PM

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Omg I never knew tysmm

shut bolt Dec 16, 2021, 11:31 PM

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Sure

tiny sparrow Dec 17, 2021, 12:46 AM

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yoyoyoy

tribal cedar Dec 17, 2021, 1:04 AM

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Yo?

random meteor Dec 17, 2021, 1:34 AM

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ello

charred widget Dec 17, 2021, 1:34 AM

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Thank you @copper owl and @mystic hound for answer my question in the ticket. I was stuck at work until just a few minutes ago.

iron nightBOT Dec 17, 2021, 1:34 AM

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Gave 1 Rep to Neptune (current: #1 - 447)

shadow crow Dec 17, 2021, 1:44 AM

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I have a server but on the dashboard it doesnt show up

humble sequoiaBOT Dec 17, 2021, 1:46 AM

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Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

shut bolt Dec 17, 2021, 1:46 AM

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Try this

shadow crow Dec 17, 2021, 1:47 AM

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how do i relog?

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oh

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ok thanks!

shut bolt Dec 17, 2021, 1:47 AM

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Sure!

shadow crow Dec 17, 2021, 1:47 AM

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thanks @shut bolt

iron nightBOT Dec 17, 2021, 1:47 AM

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Gave 1 Rep to Yareaj_ (current: #2 - 240)

shut bolt Dec 17, 2021, 1:47 AM

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LightLovesCookies

shadow crow Dec 17, 2021, 1:48 AM

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shut bolt <:LightLovesCookies:894703841520541757>

it worked :>

shut bolt Dec 17, 2021, 1:48 AM

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shadow crow it worked :>

Glad to know that :)

candid canopy Dec 17, 2021, 2:45 AM

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why i cant make a ticket?

radiant moss Dec 17, 2021, 2:46 AM

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The bot needs permissions to create tickets. Run $debug to find what permissions it is missing

candid canopy Dec 17, 2021, 2:49 AM

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I have granted all permissions to the bot

shut bolt Dec 17, 2021, 2:49 AM

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Do you have selected a category for new tickets to be placed at?

candid canopy Dec 17, 2021, 2:53 AM

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oh

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thanks you so much:D

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@shut bolt

shut bolt Dec 17, 2021, 2:54 AM

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candid canopy thanks you so much:D

The bot was missing perms there right? 😅

shut bolt Dec 17, 2021, 2:54 AM

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candid canopy <@!518666147441278998>

Sure sure :)

candid canopy Dec 17, 2021, 2:54 AM

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😄

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yes:))

shut bolt Dec 17, 2021, 2:54 AM

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Great, glad you could fix it

hard cape Dec 17, 2021, 6:28 AM

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@cobalt girder By voting you can get free premium.

cobalt girder Dec 17, 2021, 6:29 AM

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hard cape <@810515091090571264> By voting you can get free premium.

how ?

forest goblet Dec 17, 2021, 6:33 AM

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cobalt girder how ?

You can use the command $vote in #🤖│bot-spam to see more information.

jade topaz Dec 17, 2021, 9:27 AM

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is there a way I can check if a fellow mod is voting or not?

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I need Help

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The Bot is Showing

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This interaction failed

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@gilded veldt @gloomy jacinth @safe prairie @radiant moss

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pls help me

gloomy jacinth Dec 17, 2021, 9:36 AM

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Don't mention support team @jade topaz

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Just open a #🎫│make-a-ticket and wait in it

jade topaz Dec 17, 2021, 9:37 AM

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gloomy jacinth Just open a <#571706435449257997> and wait in it

ok

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check my ticket

gloomy jacinth Dec 17, 2021, 9:37 AM

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wait in your ticket ^^

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we are not robots, we are volunteers so be indulgent

scarlet mango Dec 17, 2021, 10:27 AM

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hi i need help on claiming my staked safe earn on a pool long time ago

humble sequoiaBOT Dec 17, 2021, 10:49 AM

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⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

lean pulsar Dec 17, 2021, 12:36 PM

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Hello people!

not sure if its reported but it seems like the bot doesnt want to remove the ticket when I have clicked the "delete" reaction. Anyone else has it?

hard cape Dec 17, 2021, 1:03 PM

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In the website?

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@lean pulsar

lean pulsar Dec 17, 2021, 1:04 PM

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hard cape <@98468376409550848>

Nope, in discord application. Windows 10 to be exact 😄

hard cape Dec 17, 2021, 1:04 PM

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Ok

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Is the problem in your server?

lean pulsar Dec 17, 2021, 1:05 PM

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Basically when you use the $close - the remove in 5s does display but does not delete the channel.

lean pulsar Dec 17, 2021, 1:05 PM

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hard cape Is the problem in your server?

Correct

hard cape Dec 17, 2021, 1:05 PM

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Wait 3mins then

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Ill help u

lean pulsar Dec 17, 2021, 1:06 PM

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Np, I got all time for you 😄

hard cape Dec 17, 2021, 1:09 PM

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Do u have these settings?

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@lean pulsar

lean pulsar Dec 17, 2021, 1:10 PM

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@hard cape Checking!

lean pulsar Dec 17, 2021, 1:12 PM

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hard cape

I mean its been working for many months. It just happend just now (without changing any settings) were the issue happend

hard cape Dec 17, 2021, 1:16 PM

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lean pulsar I mean its been working for many months. It just happend just now (without chang...

Try to Send the pannel again

lean pulsar Dec 17, 2021, 1:16 PM

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hard cape Try to Send the pannel again

What do you mean? you dont see the image or

hard cape Dec 17, 2021, 1:17 PM

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I fo

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Do*

lean pulsar Dec 17, 2021, 1:17 PM

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what did you meant with send the panel again?

hard cape Dec 17, 2021, 1:17 PM

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Send me to dms a link

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To ur server

lean pulsar Dec 17, 2021, 1:18 PM

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@hard cape Hold on, let me re-try again to create new ticket

hard cape Dec 17, 2021, 1:18 PM

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Will u Send the link?

flat monolith Dec 17, 2021, 1:19 PM

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HELP PLS

hard cape Dec 17, 2021, 1:19 PM

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With what?

flat monolith Dec 17, 2021, 1:19 PM

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i have premium and i cant use $claim

hard cape Dec 17, 2021, 1:20 PM

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U need to on články

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Claims*

jade topaz Dec 17, 2021, 1:20 PM

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hhhhhhhhhhhhhhhhhhh

flat monolith Dec 17, 2021, 1:20 PM

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yes i already

jade topaz Dec 17, 2021, 1:20 PM

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hhhhhhhhhhhhh

flat monolith Dec 17, 2021, 1:20 PM

#

jade topaz Dec 17, 2021, 1:20 PM

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hhhhhh

hard cape Dec 17, 2021, 1:20 PM

#

jade topaz Dec 17, 2021, 1:21 PM

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haaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

hard cape Dec 17, 2021, 1:21 PM

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Enable claiming

jade topaz Dec 17, 2021, 1:21 PM

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hhhhhhhhhhhhhhhhhhhhhh noooooooooooooooooooooooooooooooo

mystic hound Dec 17, 2021, 1:21 PM

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@jade topaz what exactly are you doing

jade topaz Dec 17, 2021, 1:21 PM

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scusa

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no parlo inglese

robust sandalBOT Dec 17, 2021, 1:21 PM

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jade topaz scusa

classh20

excuse

mystic hound Dec 17, 2021, 1:21 PM

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/it do you need help with anything?

robust sandalBOT Dec 17, 2021, 1:21 PM

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hai bisogno di aiuto per qualcosa?

hard cape Dec 17, 2021, 1:21 PM

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flat monolith

Enable claiming

jade topaz Dec 17, 2021, 1:22 PM

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mystic hound /it do you need help with anything?

yes i need spport

mystic hound Dec 17, 2021, 1:22 PM

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What do you need help with?

jade topaz Dec 17, 2021, 1:22 PM

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ticket tool

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not work

mystic hound Dec 17, 2021, 1:22 PM

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Well, i know that.. i mean what exactly is the issue you're facing

flat monolith Dec 17, 2021, 1:22 PM

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hard cape Enable claiming

humble sequoiaBOT Dec 17, 2021, 1:22 PM

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Troubleshooting

If the bot is not working properly, try the following steps:

Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.
Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.
While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

hard cape Dec 17, 2021, 1:22 PM

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flat monolith

Go to claiming options

mystic hound Dec 17, 2021, 1:23 PM

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humble sequoia

Try that @jade topaz

flat monolith Dec 17, 2021, 1:23 PM

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hard cape Go to claiming options

where?

jade topaz Dec 17, 2021, 1:23 PM

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siuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

hard cape Dec 17, 2021, 1:23 PM

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flat monolith where?

jade topaz Dec 17, 2021, 1:23 PM

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Bjr

flat monolith Dec 17, 2021, 1:24 PM

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hard cape

waitt

jade topaz Dec 17, 2021, 1:24 PM

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Comment faire pour config le bot

robust sandalBOT Dec 17, 2021, 1:24 PM

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jade topaz Comment faire pour config le bot

bloxsibeurg yt 🍫

How to configure the bot

humble sequoiaBOT Dec 17, 2021, 1:24 PM

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How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

hard cape Dec 17, 2021, 1:24 PM

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flat monolith waitt

Okai

lean pulsar Dec 17, 2021, 1:24 PM

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ty @hard cape

iron nightBOT Dec 17, 2021, 1:24 PM

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Gave 1 Rep to D<3 (current: #35 - 7)

jade topaz Dec 17, 2021, 1:25 PM

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Du coup

flat monolith Dec 17, 2021, 1:25 PM

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hard cape Okai

OMG THANKS GOD BLESS YOU

hard cape Dec 17, 2021, 1:25 PM

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flat monolith OMG THANKS GOD BLESS YOU

No problem!

jade topaz Dec 17, 2021, 1:25 PM

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Comment faire pour configurer le bot

flat monolith Dec 17, 2021, 1:25 PM

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hard cape No problem!

Merry chrismas man

hard cape Dec 17, 2021, 1:25 PM

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flat monolith Merry chrismas man

You too!

hard cape Dec 17, 2021, 1:26 PM

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jade topaz Comment faire pour configurer le bot

With What u need help?

hard cape Dec 17, 2021, 1:27 PM

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jade topaz Comment faire pour configurer le bot

pour quoi avez-vous besoin d'aide exactement ?

flat monolith Dec 17, 2021, 1:28 PM

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hard cape You too!

btw i dont do chrismas sorry

jade topaz Dec 17, 2021, 1:28 PM

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hard cape pour quoi avez-vous besoin d'aide exactement ?

Pour configurer le bot ect je c'est pas comment sa marche

hard cape Dec 17, 2021, 1:28 PM

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jade topaz Pour configurer le bot ect je c'est pas comment sa marche

L'as-tu invité sur ton serveur ?

jade topaz Dec 17, 2021, 1:28 PM

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Oui

flat monolith Dec 17, 2021, 1:29 PM

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i'm islamic dude, but im still saying to non- islamic ppl

jade topaz Dec 17, 2021, 1:29 PM

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hard cape L'as-tu invité sur ton serveur ?

Oui

hard cape Dec 17, 2021, 1:29 PM

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jade topaz Oui

Ensuite, allez à la page principale - https://tickettool.xyz/manage-servers

Support Server Invite

Bot Invite

Ticket Tool - Ticketing without clutter

jade topaz Dec 17, 2021, 1:29 PM

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hard cape Ensuite, allez à la page principale - https://tickettool.xyz/manage-servers

Ol

jade topaz Dec 17, 2021, 1:30 PM

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hard cape Ensuite, allez à la page principale - https://tickettool.xyz/manage-servers

Ok

hard cape Dec 17, 2021, 1:30 PM

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jade topaz Ok

Créez ensuite un panneau et configurez la façon dont vous voulez que vos billets fonctionnent ou ressemblent.

hard cape Dec 17, 2021, 1:31 PM

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flat monolith i'm islamic dude, but im still saying to non- islamic ppl

Oof ok 😄

jade topaz Dec 17, 2021, 1:31 PM

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hard cape Créez ensuite un panneau et configurez la façon dont vous voulez que vos billets...

On fait comment

hard cape Dec 17, 2021, 1:31 PM

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jade topaz On fait comment

?

jade topaz Dec 17, 2021, 1:32 PM

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hard cape Créez ensuite un panneau et configurez la façon dont vous voulez que vos billets...

Pour créer un panneau ect on fait comment

hard cape Dec 17, 2021, 1:33 PM

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jade topaz Pour créer un panneau ect on fait comment

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Ensuite

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Tu sais déjà? @jade topaz

jade topaz Dec 17, 2021, 1:41 PM

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Nn

hard cape Dec 17, 2021, 1:49 PM

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?

mighty light Dec 17, 2021, 1:51 PM

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friends I added the bot but I can't find my server why??

hard cape Dec 17, 2021, 1:53 PM

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Ask them if they can Send u a link

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Cause it glitches sometimes

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And you need to have Dashboard role!

mighty light Dec 17, 2021, 1:53 PM

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Ok

hard cape Dec 17, 2021, 1:54 PM

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Or are u talking about your server?

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Or is it a friend’s server?

mighty light Dec 17, 2021, 1:55 PM

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No, I'm talking about my server

hard cape Dec 17, 2021, 1:56 PM

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Oooo

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Then restart the page

mighty light Dec 17, 2021, 1:58 PM

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I've done it several times

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hard cape Dec 17, 2021, 1:58 PM

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Send me a link to your server

mighty light Dec 17, 2021, 1:59 PM

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in the chat here

hard cape Dec 17, 2021, 1:59 PM

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No, to dms

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Open this link

mighty light Dec 17, 2021, 2:01 PM

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Ok

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and

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??

hard cape Dec 17, 2021, 2:03 PM

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Is the server Showing up now?

mighty light Dec 17, 2021, 2:03 PM

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wait a moment

hard cape Dec 17, 2021, 2:03 PM

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Kk

mighty light Dec 17, 2021, 2:04 PM

#

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No

hard cape Dec 17, 2021, 2:04 PM

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Hmm

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Thats weird then

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Try to Use $debug in your server

mighty light Dec 17, 2021, 2:05 PM

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What is the use of the link you gave me?

mighty light Dec 17, 2021, 2:05 PM

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hard cape Try to Use $debug in your server

Ok

hard cape Dec 17, 2021, 2:07 PM

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Can you manage the server now?

mighty light Dec 17, 2021, 2:07 PM

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wait a moment

hard cape Dec 17, 2021, 2:08 PM

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Ok

mighty light Dec 17, 2021, 2:09 PM

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No I don't understand why I can't find my server If you don't understand, thank you. Don't worry too much

tribal cedar Dec 17, 2021, 2:09 PM

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Try $level in your server

mighty light Dec 17, 2021, 2:10 PM

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Ok

plain surge Dec 17, 2021, 2:10 PM

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hard cape Then restart the page

They should relog and not refresh the page

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There's a tag explaining how to relog $relog

humble sequoiaBOT Dec 17, 2021, 2:10 PM

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Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

hard cape Dec 17, 2021, 2:11 PM

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😮

plain surge Dec 17, 2021, 2:11 PM

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humble sequoia

Try this @mighty light

hard cape Dec 17, 2021, 2:14 PM

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Does it works now? @mighty light

arctic trellis Dec 17, 2021, 2:27 PM

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HEllo, our ticket bot suddently stopped to move the claimed tickets in the right section

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any idea?

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ah I just noticed this with a test account

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wasn't 100 the limit?

plain surge Dec 17, 2021, 2:28 PM

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Discord has a category channels limit.
You can only have 50 channels in a category and 500 in a server

arctic trellis Dec 17, 2021, 2:29 PM

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but corrently we have 33 channels

hard cape Dec 17, 2021, 2:29 PM

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arctic trellis wasn't 100 the limit?

U can also set the limit in the website

mighty light Dec 17, 2021, 2:29 PM

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plain surge Try this <@775069149214408715>

ok

arctic trellis Dec 17, 2021, 2:29 PM

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hard cape U can also set the limit in the website

where?

mighty light Dec 17, 2021, 2:30 PM

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hard cape Does it works now? <@775069149214408715>

no

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😶😶

hard cape Dec 17, 2021, 2:30 PM

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arctic trellis where?

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Set the limit to 99

arctic trellis Dec 17, 2021, 2:30 PM

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ah tt website

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ok thanks

hard cape Dec 17, 2021, 2:30 PM

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But if u have reached 99 tickets, u need to close/delete them

plain surge Dec 17, 2021, 2:31 PM

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hard cape Set the limit to 99

That's how many tickets a user can have opened at once

hard cape Dec 17, 2021, 2:31 PM

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And the global limit is?

plain surge Dec 17, 2021, 2:31 PM

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arctic trellis but corrently we have 33 channels

Please make sure that under the category itself there isn't 50 channels, not the tickets count

plain surge Dec 17, 2021, 2:32 PM

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hard cape And the global limit is?

How many tickets can be opened across all panels at once

hard cape Dec 17, 2021, 2:32 PM

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Per 1 person?

plain surge Dec 17, 2021, 2:34 PM

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No, just in general, if you have it set to 5, you can only have 5 tickets opened only
Can be 2 from English, 1 from French and 2 from Spanish.

If you have the ticket limit in Panel configs set to 1, then the user can only open 1 ticket in English, but can still open a ticket in Spanish

hard cape Dec 17, 2021, 2:35 PM

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Oh, then He needs to set the limit?

plain surge Dec 17, 2021, 2:36 PM

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No, he needs to either delete tickets to make room or move the channels manually somewhere else.

plain surge Dec 17, 2021, 2:37 PM

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hard cape Oh, then He needs to set the limit?

Again the limit in "panel settings" is per person.
And the global limit is for all panels.

This is a discord limit that you can't change. You can only have 5p channels under 1 category and 500 channels in a server

hard cape Dec 17, 2021, 2:38 PM

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Kk, which limit is best? (Global one)

slow hatch Dec 17, 2021, 2:45 PM

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Hi

hard cape Dec 17, 2021, 2:45 PM

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Hello

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Do you want to help with something? @slow hatch

slow hatch Dec 17, 2021, 2:46 PM

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Yey

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Yes

hard cape Dec 17, 2021, 2:47 PM

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With What?

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@slow hatch

plain surge Dec 17, 2021, 2:49 PM

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hard cape Kk, which limit is best? (Global one)

Depends on what you want to prevent.
I personally find 1 ticket per user in each category is better

hard cape Dec 17, 2021, 2:50 PM

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plain surge Depends on what you want to prevent. I personally find 1 ticket per user in each...

Ok, ty! And can i see all Tags What are in this server?

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By a command

plain surge Dec 17, 2021, 2:52 PM

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All the tags are pinned in #🤖│bot-spam

hard cape Dec 17, 2021, 2:53 PM

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Ty @plain surge

iron nightBOT Dec 17, 2021, 2:53 PM

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Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #20 - 45)

plain surge Dec 17, 2021, 2:53 PM

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No problem

arctic trellis Dec 17, 2021, 2:56 PM

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hard cape

no wait

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that is not the ticket limit a user can raise?

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it's not the ticket limit of a channel

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hard cape Dec 17, 2021, 2:56 PM

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I did a mistake, sorry

arctic trellis Dec 17, 2021, 2:57 PM

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try again 😄

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we've tickets flooding everywhere outside the right place 😄

plain surge Dec 17, 2021, 2:57 PM

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You need to either delete tickets from under that category or move channels manually outside the category @arctic trellis

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A category can only has 50 channels under it

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And you can only have 500 channels in a server

arctic trellis Dec 17, 2021, 2:57 PM

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but the category has not reached the 50 limit

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there are 33

plain surge Dec 17, 2021, 2:58 PM

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You counted the channels?

arctic trellis Dec 17, 2021, 2:58 PM

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yes

hard cape Dec 17, 2021, 2:58 PM

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arctic trellis yes

What is the limit for your tickets?

humble sequoiaBOT Dec 17, 2021, 2:58 PM

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━━ moved to ticket ━━

arctic trellis Dec 17, 2021, 2:58 PM

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what limit

hard cape Dec 17, 2021, 2:59 PM

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arctic trellis what limit

You have a ticket now.

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Dom?

plain surge Dec 17, 2021, 3:05 PM

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hard cape What is the limit for your tickets?

The problem they are having is that when someone claims a ticket, it doesn't get moved to the category they selected and they get an error that the category is at limit. This has nothing to do with tickets limit.

hard cape Dec 17, 2021, 3:06 PM

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plain surge The problem they are having is that when someone claims a ticket, it doesn't get...

oh ok

hard cape Dec 17, 2021, 3:06 PM

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humble sequoia ━━ moved to ticket ━━

How i can set this message on my server?

copper owl Dec 17, 2021, 3:08 PM

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it's a tag

hard cape Dec 17, 2021, 3:08 PM

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😮 nice, tyyyy

plain surge Dec 17, 2021, 3:13 PM

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That's a tag

humble sequoiaBOT Dec 17, 2021, 3:14 PM

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Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

hard cape Dec 17, 2021, 3:14 PM

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I know them

plain surge Dec 17, 2021, 3:14 PM

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@hard cape sorry internet died, there you go ^

hard cape Dec 17, 2021, 3:14 PM

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But tyy 😄

plain surge Dec 17, 2021, 3:15 PM

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So yh, that's a tag that we send

hard cape Dec 17, 2021, 3:15 PM

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That's a good thing!

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I'm actually dumb, but how i can send a text with a dark frame and bg - I don't know how should i call it, sorry

hard cape Dec 17, 2021, 3:17 PM

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plain surge There's a tag explaining how to relog `$relog`

like the $relog there

plain surge Dec 17, 2021, 3:17 PM

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`text`

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Put the text between `

hard cape Dec 17, 2021, 3:19 PM

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ty

plain surge Dec 17, 2021, 3:20 PM

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Np 👍

hard cape Dec 17, 2021, 3:21 PM

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It's kinda hard to type it on my keyboard

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Can i use tags in demo-tickets?

plain surge Dec 17, 2021, 3:27 PM

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Yes you can

hard cape Dec 17, 2021, 3:27 PM

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ok

copper owl Dec 17, 2021, 3:28 PM

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hard cape Can i use tags in demo-tickets?

if you're solely opening a demo ticket to test tags in, then #🤖│bot-spam is the better place to do it

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#🤖│bot-spam also has all the tags pinned + all the $help commands

hard cape Dec 17, 2021, 3:29 PM

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copper owl <#910978476536905738> also has all the tags pinned + all the `$help` commands

Ye, Dom told me! But ty for responding.

iron nightBOT Dec 17, 2021, 3:29 PM

#

Gave 1 Rep to Neptune (current: #1 - 448)

hard cape Dec 17, 2021, 3:30 PM

#

And can i see the leadboard of reps by a command?

copper owl Dec 17, 2021, 3:31 PM

#

i dont think you have permissions to use yag commands

#

i can use the command in #🤖│bot-spam

hard cape Dec 17, 2021, 3:34 PM

#

😮 U have 448 reps, I have 7 reps XD

#

And how I can get the role Ticket Tool Proficient?

spare knoll Dec 17, 2021, 3:42 PM

#

h

#

i

hard cape Dec 17, 2021, 3:42 PM

#

hello

spare knoll Dec 17, 2021, 3:42 PM

#

nao tem nenhum brasileiro aqui ne

hard cape Dec 17, 2021, 3:44 PM

#

They are, but u can speak portugês here, I'll translate it.

spare knoll Dec 17, 2021, 3:44 PM

#

que

hard cape Dec 17, 2021, 3:44 PM

#

São, mas vc pode falar portugês lá, vou traduzir.

hard cape Dec 17, 2021, 3:46 PM

#

spare knoll que

Então, com o que você precisa de ajuda?

humble sequoiaBOT Dec 17, 2021, 3:48 PM

#

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

shut bolt Dec 17, 2021, 3:48 PM

#

@spare knoll this

hard cape Dec 17, 2021, 3:49 PM

#

shut bolt <@!687348015765127189> <:this:894279341108772914>

Did she opened a ticket?

shut bolt Dec 17, 2021, 3:49 PM

#

No

hard cape Dec 17, 2021, 3:50 PM

#

Oop

spare knoll Dec 17, 2021, 4:18 PM

#

shut bolt <@!687348015765127189> <:this:894279341108772914>

is premium

#

is free or not

shut bolt Dec 17, 2021, 4:19 PM

#

/pt What thing?

robust sandalBOT Dec 17, 2021, 4:19 PM

#

Que coisa é isso?

scenic plinth Dec 17, 2021, 4:22 PM

#

Ugh I hate autocorrect...

#

/pt No premium is not free unless you use a 7 day free trial on a server or you vote, which information can be found in #🤖│bot-spam for.

robust sandalBOT Dec 17, 2021, 4:22 PM

#

Nenhum prêmio não é gratuito a menos que você use uma avaliação gratuita de 7 dias em um servidor ou você vote, quais informações podem ser encontradas em #🤖│bot-spam.

humble sequoiaBOT Dec 17, 2021, 10:35 PM

#

━━ moved to ticket ━━

shut bolt Dec 18, 2021, 4:35 AM

#

@jade topaz

#

Hey there

humble sequoiaBOT Dec 18, 2021, 4:35 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

shut bolt Dec 18, 2021, 4:35 AM

#

Try doing this this

marble path Dec 18, 2021, 9:45 AM

#

#

Fix

hard cape Dec 18, 2021, 9:46 AM

#

Hey

#

Just re-log

humble sequoiaBOT Dec 18, 2021, 9:46 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

hard cape Dec 18, 2021, 9:46 AM

#

Try it!

marble path Dec 18, 2021, 9:46 AM

#

Not Working

hard cape Dec 18, 2021, 9:46 AM

#

Still?

marble path Dec 18, 2021, 9:47 AM

#

hard cape Still?

Yep

#

i need Fix

hard cape Dec 18, 2021, 9:47 AM

#

And are the owner of the server?

marble path Dec 18, 2021, 9:48 AM

#

hard cape And are the owner of the server?

Not Owner Ship

#

I have administriator

#

administrator

forest goblet Dec 18, 2021, 9:49 AM

#

marble path I have administriator

Can you please run the command $debug in your server?

marble path Dec 18, 2021, 9:49 AM

#

Ok

#

hard cape Dec 18, 2021, 9:49 AM

#

marble path Not Owner Ship

Hmm

#

He has dashboard role

#

Right?

marble path Dec 18, 2021, 9:50 AM

#

yes

hard cape Dec 18, 2021, 9:50 AM

#

Hmmm

#

Try log out

#

And log in

marble path Dec 18, 2021, 9:51 AM

#

Ok

#

dn

#

Fixed

hard cape Dec 18, 2021, 9:51 AM

#

It works?

marble path Dec 18, 2021, 9:53 AM

#

ييب

robust sandalBOT Dec 18, 2021, 9:53 AM

#

marble path ييب

PisToL.

Yip

hard cape Dec 18, 2021, 9:54 AM

#

Nice!

marble path Dec 18, 2021, 9:54 AM

#

Nice bot

hard cape Dec 18, 2021, 9:54 AM

#

Ikr

ocean island Dec 18, 2021, 10:08 AM

#

Why?

hard cape Dec 18, 2021, 10:09 AM

#

Does the bot has permissions?

ocean island Dec 18, 2021, 10:10 AM

#

yes

hard cape Dec 18, 2021, 10:10 AM

#

Try use $debug then

#

And send a ss

ocean island Dec 18, 2021, 10:11 AM

#

nothing

#

is same

hard cape Dec 18, 2021, 10:13 AM

#

Send a screen shoot please

ocean island Dec 18, 2021, 10:15 AM

#

hard cape Dec 18, 2021, 10:16 AM

#

Hmm

#

Give all permissions to ticket tool

#

Are u done?

ocean island Dec 18, 2021, 10:19 AM

#

#

Same

hard cape Dec 18, 2021, 10:20 AM

#

Hmm weird

#

$frcommands

humble sequoiaBOT Dec 18, 2021, 10:21 AM

#

:flag_fr: French Commands (tags) list for Support Team

$frrelog - Relog the dashboard

$frnoresponse - 12 hours will be waited for a ticket to be closed if the user doesn't respond

$frtts - Inform a user that they are in a wrong server

$QFR - Confirmation if a ticket has been resolved (Same as the Close Ask Message)

hard cape Dec 18, 2021, 10:23 AM

#

$frticket

humble sequoiaBOT Dec 18, 2021, 10:23 AM

#

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

hard cape Dec 18, 2021, 10:23 AM

#

@ocean island

ocean island Dec 18, 2021, 10:23 AM

#

ty

hard cape Dec 18, 2021, 10:23 AM

#

Np!

#

Why the bot didnt send the message like ty @<user>? 😭

copper owl Dec 18, 2021, 10:25 AM

#

thanks

forest goblet Dec 18, 2021, 10:25 AM

#

I don't know...

copper owl Dec 18, 2021, 10:26 AM

#

it doesn't trigger on ty i guess

#

oh it does

#

LMAO

#

i guess it's a fluke

hard cape Dec 18, 2021, 10:26 AM

#

Weird

copper owl Dec 18, 2021, 10:26 AM

#

need to ping and input a number

forest goblet Dec 18, 2021, 10:26 AM

#

y!+ @hard cape

iron nightBOT Dec 18, 2021, 10:26 AM

#

Gave 1 Rep to D<3 (current: #34 - 8)

hard cape Dec 18, 2021, 10:26 AM

#

TY

jade topaz Dec 18, 2021, 10:49 AM

#

well i want to send the transcripts to a different channel how can i do it?

copper owl Dec 18, 2021, 10:50 AM

#

$help transcript

humble sequoiaBOT Dec 18, 2021, 10:50 AM

#

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

copper owl Dec 18, 2021, 10:50 AM

#

@jade topaz ^

jade topaz Dec 18, 2021, 10:50 AM

#

thanks a lot and one more thing i want to know if someone created a ticket like sending those transcripts to is there a way?

copper owl Dec 18, 2021, 10:51 AM

#

jade topaz thanks a lot and one more thing i want to know if someone created a ticket like ...

i didnt understand your question exactly

jade topaz Dec 18, 2021, 10:51 AM

#

well let me send a ss of one of the server im working for how it is

copper owl Dec 18, 2021, 10:51 AM

#

the way to send a transcript to your transcript channel is by pressing the transcript button once a ticket is closed

copper owl Dec 18, 2021, 10:52 AM

#

copper owl the way to send a transcript to your transcript channel is by pressing the trans...

(you can also automate saving the transcript with premium)

jade topaz Dec 18, 2021, 10:52 AM

#

Web_capture_18-12-2021_16229_discord.com.jpeg

#

smthing like this

copper owl Dec 18, 2021, 10:52 AM

#

those are logs

jade topaz Dec 18, 2021, 10:52 AM

#

right logs i forgot the name

copper owl Dec 18, 2021, 10:52 AM

#

you want to have those as well?

jade topaz Dec 18, 2021, 10:52 AM

#

yep

copper owl Dec 18, 2021, 10:52 AM

#

$logs

humble sequoiaBOT Dec 18, 2021, 10:52 AM

#

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Settings ➞ Logging Options

Transcript Channel
Here you will choose the channel where @humble sequoia would send a copy of the transcript to

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

Ticket Created ➞ Logs when a ticket is created
Ticket Closed ➞ Log when a ticket is closed
Ticket Opened ➞ Log when a ticket is opened
Ticket Renamed ➞ Log when a ticket is renamed
Ticket Deleted ➞ Log when a ticket is deleted
Transcript Saved ➞ Log when a ticket is daved

Select with offswitch (disable) or onswitch (enabled) which logs you would like

ﾠ

Premium Features

Direct Message Transcript ➞ Sends the ticket transcript to the ticket user whenever the ticket is either closed, deleted, or both.
Auto Save Transcript ➞ Saves the ticket transcript into to the transcript channel whenever the ticket is either closed, deleted, or both.

Below you can see an example of what the Logging Channel will look like as well as the Transcript Channel:

copper owl Dec 18, 2021, 10:52 AM

#

here's everything you need to know

jade topaz Dec 18, 2021, 10:52 AM

#

thanks a lot

#

thanks @copper owl

iron nightBOT Dec 18, 2021, 10:53 AM

#

Gave 1 Rep to Neptune (current: #1 - 454)

copper owl Dec 18, 2021, 10:53 AM

#

Anytime

hard cape Dec 18, 2021, 10:56 AM

#

jade topaz well i want to send the transcripts to a different channel how can i do it?

If u want auto-transcript, u need premium

copper owl Dec 18, 2021, 10:56 AM

#

hard cape If u want auto-transcript, u need premium

Just an FYI, if you see someone already helping / that already help, dont interfere with it. It'll confuse everyone

hard cape Dec 18, 2021, 10:57 AM

#

I didn’t reload the messages

#

XD

copper owl Dec 18, 2021, 10:57 AM

#

copper owl (you can also automate saving the transcript with premium)

ive mentioned that here too btw, just to make everything smooth

hard cape Dec 18, 2021, 10:57 AM

#

Sorry

rustic pollen Dec 18, 2021, 10:57 AM

#

D<Neptune>

jade topaz Dec 18, 2021, 10:57 AM

#

not really looking for auto-transcripts but thanks

hard cape Dec 18, 2021, 10:58 AM

#

jade topaz not really looking for auto-transcripts but thanks

Np, but u can get free premium by voting! So there’s a tip

jade topaz Dec 18, 2021, 10:58 AM

#

thanks for your tip

rustic pollen Dec 18, 2021, 10:58 AM

#

do u have any votes d

jade topaz Dec 18, 2021, 10:58 AM

#

thanks @hard cape

iron nightBOT Dec 18, 2021, 10:58 AM

#

Gave 1 Rep to D<3 (current: #34 - 9)

hard cape Dec 18, 2021, 11:00 AM

#

jade topaz thanks <@!832329623596957797>

Np

robust sandalBOT Dec 18, 2021, 12:01 PM

#

hard cape Np, but u can get free premium by voting! So there’s a tip

D<3

Np, ale możesz uzyskać darmową premię głosując! Więc jest wskazówka

robust sandalBOT Dec 18, 2021, 12:01 PM

#

hard cape Np, but u can get free premium by voting! So there’s a tip

D<3

Np, ale můžete získat prémii zdarma hlasováním! Takže je tu tip

fair rain Dec 18, 2021, 1:36 PM

#

can someone help me set up a ticket bot please (:

plain surge Dec 18, 2021, 1:38 PM

#

Hello @fair rain
You can follow this guide to setup Ticket Tool

humble sequoiaBOT Dec 18, 2021, 1:38 PM

#

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

fair rain Dec 18, 2021, 1:40 PM

#

ive done all that but it keeps saying it doesn't have permission to send messages even though its an open channel

plain surge Dec 18, 2021, 1:41 PM

#

Can you run $debug in any channel that the bot has access to and send me the response

fair rain Dec 18, 2021, 1:45 PM

#

oh ok so it doesn't have permission to send messages

#

how do i change it?

plain surge Dec 18, 2021, 1:46 PM

#

It seems like the bot doesn't have permission in the channel

#

$perms

humble sequoiaBOT Dec 18, 2021, 1:46 PM

#

What permissions should I give to Ticket Tool?

@pseudo glen requires the following permissions:

Add Reactions
Read Channels
Send Messages
Manage Messages
Embed Links
Attach Files
Read History
Manage Roles

To change the role permissions, you can go to your Discord Server -> Server Settings -> Roles -> @Ticket Tool

To change the channel permissions, you can go to your Channel Settings -> Permissions -> Ticket Tool

Note:

you can give Ticket Tool Administrative Permissions instead of all the permissions listed above, but it's entirely optional and NOT necessary.

plain surge Dec 18, 2021, 1:47 PM

#

Follow the part for "To change the channel permissions"

fair rain Dec 18, 2021, 1:47 PM

#

thankyou (:

plain surge Dec 18, 2021, 1:47 PM

#

No problem 👍

jade topaz Dec 18, 2021, 2:06 PM

#

how to stop premium trial on ticket tool bot

hard cape Dec 18, 2021, 2:06 PM

#

Hello, is there any problem?

jade topaz Dec 18, 2021, 2:07 PM

#

how to stop premium trial on ticket tool bot

hard cape Dec 18, 2021, 2:07 PM

#

U can’t

jade topaz Dec 18, 2021, 2:07 PM

#

acident

#

LOL

hard cape Dec 18, 2021, 2:07 PM

#

I think

jade topaz Dec 18, 2021, 2:07 PM

#

BAD

#

TOO BAD

humble sequoiaBOT Dec 18, 2021, 2:07 PM

#

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

jade topaz Dec 18, 2021, 2:07 PM

#

LOL

hard cape Dec 18, 2021, 2:07 PM

#

😄

jade topaz Dec 18, 2021, 2:08 PM

#

...

#

What will happen when trial expires?

hard cape Dec 18, 2021, 2:08 PM

#

U won’t have the premium when it expires

humble sequoiaBOT Dec 18, 2021, 2:09 PM

#

Ticket Tool Premium (old)

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

jade topaz Dec 18, 2021, 2:09 PM

#

hard cape U won’t have the premium when it expires

will there be any problem?

hard cape Dec 18, 2021, 2:09 PM

#

No

jade topaz Dec 18, 2021, 2:09 PM

#

nic

jade topaz Dec 18, 2021, 2:11 PM

#

hard cape U won’t have the premium when it expires

Will i get back the free?

hard cape Dec 18, 2021, 2:11 PM

#

Wdym?

jade topaz Dec 18, 2021, 2:11 PM

#

when it expires

#

will i get back the free version?

hard cape Dec 18, 2021, 2:11 PM

#

Ye

jade topaz Dec 18, 2021, 2:12 PM

#

:blush: :blush: :blush:

#

hehe

#

😊 😊 😊 \

#

whoopes

#

😊 😊 😊

#

yeah

hard cape Dec 18, 2021, 2:13 PM

#

Is there any other problem?

jade topaz Dec 18, 2021, 2:13 PM

#

nah

hard cape Dec 18, 2021, 2:13 PM

#

Okk

vagrant wagon Dec 18, 2021, 4:56 PM

#

Have an amazing weekend everyone

hard cape Dec 18, 2021, 5:17 PM

#

U too!

harsh fossil Dec 18, 2021, 7:14 PM

#

Same to you

swift imp Dec 18, 2021, 8:01 PM

#

Thre a bot issues right now?

hard cape Dec 18, 2021, 8:11 PM

#

I don't know, but if u have any problem, tell me

half mesa Dec 18, 2021, 8:37 PM

#

Is Admin here?

#

I have problem

hard cape Dec 18, 2021, 8:38 PM

#

I can help u!

#

Where is the problem?

half mesa Dec 18, 2021, 8:39 PM

#

Can I know why I got banned to main in server CNDBLOOD SOLO ONLY

hard cape Dec 18, 2021, 8:39 PM

#

to this one?

copper owl Dec 18, 2021, 8:39 PM

#

half mesa Can I know why I got banned to main in server CNDBLOOD SOLO ONLY

you opened a ticket

half mesa Dec 18, 2021, 8:39 PM

#

Yes

copper owl Dec 18, 2021, 8:39 PM

#

and were told this is the wrong server

#

asking in this channel will not change the answer

hard cape Dec 18, 2021, 8:40 PM

#

half mesa Yes

There is a reason why u get banned

copper owl Dec 18, 2021, 8:40 PM

#

Ill be closing your ticket now, please stop asking that question as we are not the correct support server for that question

hard cape Dec 18, 2021, 8:40 PM

#

so i can't help u

#

sorry!

humble lantern Dec 18, 2021, 9:21 PM

#

question why does tt so often complain abt channels not being ticket (while they are) or it just failing to edit the channel name correctly it just changes the counter to #0000

(ping when you reply)

copper owl Dec 18, 2021, 9:22 PM

#

humble lantern question why does tt so often complain abt channels not being ticket (while they...

are you using the claiming feature?

humble lantern Dec 18, 2021, 9:22 PM

#

yes

copper owl Dec 18, 2021, 9:22 PM

#

thats a known issue

#

no ETA for when a fix will be issued

humble lantern Dec 18, 2021, 9:22 PM

#

it just started happening like 5 days ago again it didnt occure for months

copper owl Dec 18, 2021, 9:23 PM

#

yes that's how bugs work

humble lantern Dec 18, 2021, 9:23 PM

#

its ~ since the last ticket tool restart on the 13th

copper owl Dec 18, 2021, 9:23 PM

#

they dont occur, then they suddenly happen with changes

humble lantern Dec 18, 2021, 9:24 PM

#

copper owl yes that's how bugs work

yea obv but like its just weird its after the restart

(im a dev myself no need to nooby talk)

copper owl Dec 18, 2021, 9:24 PM

#

humble lantern yea obv but like its just weird its after the restart (im a dev myself no need ...

i mean if you're a dev yourself you should know that these occurrences are normal right?

humble lantern Dec 18, 2021, 9:24 PM

#

was just wondering if it the typical bugs again or just an issue since the restarr on certain shard etc

copper owl Dec 18, 2021, 9:24 PM

#

humble lantern was just wondering if it the typical bugs again or just an issue since the resta...

typical bug

#

not an issue from the restart

humble lantern Dec 18, 2021, 9:24 PM

#

copper owl i mean if you're a dev yourself you should know that these occurrences are norma...

yes but my bot isnt running into issues latley (i beg it stays hahah)

copper owl Dec 18, 2021, 9:25 PM

#

it's been happening here a lot too

copper owl Dec 18, 2021, 9:25 PM

#

copper owl not an issue from the restart

(from what I know anyway)

humble lantern Dec 18, 2021, 9:25 PM

#

yea i just remember the bug not happening since ages

#

and now its back so i just wanted to check by and ask

copper owl Dec 18, 2021, 9:26 PM

#

dev knows about it, it's been happening here for a bit too. Hopefully it gets fixed soon, all i can tell you that it'll be fixed at some point

humble lantern Dec 18, 2021, 9:26 PM

#

yea fixed at some point is obv as its annoying as hell

lmao

#

anyways heads up they gonna get it fixed and it shall never come back ~~can pray~~

#

have a good one any ty for the fast reply.

#

thanks @copper owl

iron nightBOT Dec 18, 2021, 9:27 PM

#

Gave 1 Rep to Neptune (current: #1 - 457)

humble lantern Dec 18, 2021, 9:27 PM

#

ofc will do 👍

robust sandalBOT Dec 18, 2021, 9:31 PM

#

humble lantern question why does tt so often complain abt channels not being ticket (while they...

Baltraz

Otázka, proč si tt tak často stěžuje, že abt kanály nejsou lístkem (zatímco jsou) nebo že jen nedokáže správně upravit název kanálu, změní počítadlo na #0000

(ping při odpovědi)

empty panther Dec 18, 2021, 10:40 PM

#

I’m only in 10 servers

copper owl Dec 18, 2021, 10:42 PM

#

empty panther I’m only in 10 servers

that isnt the issue

#

the issue is there's 500 channels within the server you're trying to open a ticket in

jade topaz Dec 18, 2021, 10:58 PM

#

chcípni

harsh elm Dec 19, 2021, 12:17 AM

#

How do I tell the ticket bot what channel to be in?

shut bolt Dec 19, 2021, 12:18 AM

#

harsh elm How do I tell the ticket bot what channel to be in?

Hey there

harsh elm Dec 19, 2021, 12:18 AM

#

Hello

shut bolt Dec 19, 2021, 12:18 AM

#

$help send

humble sequoiaBOT Dec 19, 2021, 12:18 AM

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

shut bolt Dec 19, 2021, 12:18 AM

#

Choose the channel you want the panel to be sent and that's it

harsh elm Dec 19, 2021, 12:22 AM

#

Thanks

shut bolt Dec 19, 2021, 12:23 AM

#

Sure

shrewd thicket Dec 19, 2021, 1:18 AM

#

dumb question can i use ticket tool to make a channel for a individual apon joining a certain channel?

shut bolt Dec 19, 2021, 1:30 AM

#

shrewd thicket dumb question can i use ticket tool to make a channel for a individual apon join...

Hey there

shrewd thicket Dec 19, 2021, 1:30 AM

#

yesh?

shut bolt Dec 19, 2021, 1:31 AM

#

Please re explain it, I didn't get the idea

shrewd thicket Dec 19, 2021, 1:32 AM

#

so lets say i make a channel and i want people to join that channel so it will move that person into their own custom channel apon jumping into said channel

shut bolt Dec 19, 2021, 1:32 AM

#

It won't automatically create it, they must click on the create ticket button

jade topaz Dec 19, 2021, 3:00 AM

#

says

#

warning you cant use this

wide marsh Dec 19, 2021, 3:11 AM

#

Hmm

shut bolt Dec 19, 2021, 3:35 AM

#

jade topaz warning you cant use this

One out of two

#

Option 1 you have a blacklisted role

#

Option 2, you have a blacklisted role for that specific button or command

hard cape Dec 19, 2021, 7:24 AM

#

@jade topaz , u can get free premium 7 days trial, or u can get it by voting

humble sequoiaBOT Dec 19, 2021, 7:25 AM

#

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

grave rapids Dec 19, 2021, 7:36 AM

#

I'm probably dumb But, when making a ticket how do you change the support role? Been looking for awhile and can only change the reaction panel where ticket is made.

hard cape Dec 19, 2021, 7:37 AM

#

Lemme help u

#

grave rapids Dec 19, 2021, 7:40 AM

#

hard cape

OHHH

hard cape Dec 19, 2021, 7:40 AM

#

@grave rapids , do yk how to change it now?

grave rapids Dec 19, 2021, 7:40 AM

#

Yes, ty xD

hard cape Dec 19, 2021, 7:40 AM

#

Np

#

@foggy storm , do u want help with something?

foggy storm Dec 19, 2021, 7:42 AM

#

No thanks

hard cape Dec 19, 2021, 7:42 AM

#

Okok

versed elk Dec 19, 2021, 7:56 AM

#

How to inquire about the invitation?

#

@hard cape

#

Are you there, friend?

hard cape Dec 19, 2021, 7:57 AM

#

Hey

#

Yes

versed elk Dec 19, 2021, 7:57 AM

#

hh

hard cape Dec 19, 2021, 7:57 AM

#

With What can i help u?

versed elk Dec 19, 2021, 7:58 AM

#

I want to ask where to inquire about the invitation.

hard cape Dec 19, 2021, 7:58 AM

#

To normal bot?

#

If yes, there:

#

$invite

humble sequoiaBOT Dec 19, 2021, 7:58 AM

#

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

hard cape Dec 19, 2021, 7:59 AM

#

If u want premium one, there:

humble sequoiaBOT Dec 19, 2021, 7:59 AM

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

hard cape Dec 19, 2021, 8:12 AM

#

@versed elk , do you know how to invite the bot now?

grave rapids Dec 19, 2021, 8:23 AM

#

.... Hi... Again xD

#

Transcripts aren't sending to a log channel but the bot can talk there etc settings look fine

hard cape Dec 19, 2021, 8:25 AM

#

Use command $debug And check if ticket tool has everything What he needs

#

@grave rapids

grave rapids Dec 19, 2021, 8:26 AM

#

Ttyy

#

Welp all perms are green, still not sending transcripts, it's logged to that channel we're sure everything is set right

hard cape Dec 19, 2021, 8:30 AM

#

#

Did u sellected the transcript channel?

#

@grave rapids

grave rapids Dec 19, 2021, 8:31 AM

#

Yup

#

Oh

#

Lemme check actually

hard cape Dec 19, 2021, 8:31 AM

#

Kk

#

The bot need permissions in the transcript channel

#

So dont forget to give him

grave rapids Dec 19, 2021, 8:32 AM

#

Oh

#

We went for transcript in this channel

#

That's why we were sure it was set lol

hard cape Dec 19, 2021, 8:33 AM

#

U need to Go to panel configs

#

And Send a panel at first

grave rapids Dec 19, 2021, 8:35 AM

#

hard cape

Yea,,, we missed doing this lol basically all our issues can be solved from the same page in panel settings, next time we'll check that first, ty xD

iron nightBOT Dec 19, 2021, 8:35 AM

#

Gave 1 Rep to D<3 (current: #31 - 10)

hard cape Dec 19, 2021, 8:35 AM

#

Np!

fickle cove Dec 19, 2021, 8:46 AM

#

i need help

hard cape Dec 19, 2021, 8:46 AM

#

With What?

#

@fickle cove

#

I can probaly help u!

robust sandalBOT Dec 19, 2021, 9:14 AM

#

grave rapids Yea,,, we missed doing this lol basically all our issues can be solved from the ...

Fluffy Cow

Ano,,, jsme to zmeškali lol v podstatě všechny naše problémy lze vyřešit ze stejné stránky v nastavení panelu, příště to zkontrolujeme jako první, ty xD

fickle cove Dec 19, 2021, 9:49 AM

#

With What?
@hard cape I have invited 10 people and the level has risen to level 5. How do I get the whitelist?

humble sequoiaBOT Dec 19, 2021, 9:50 AM

#

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

hard cape Dec 19, 2021, 9:51 AM

#

fickle cove > With What? <@832329623596957797> I have invited 10 people and the level has r...

Ticket tool doesnt care about this, Sorry

inner vector Dec 19, 2021, 11:46 AM

#

How do i get to see the invites from oxya?

copper owl Dec 19, 2021, 11:46 AM

#

inner vector How do i get to see the invites from oxya?

you dont

#

not in here anyway

humble sequoiaBOT Dec 19, 2021, 11:46 AM

#

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

unborn mountain Dec 19, 2021, 11:52 AM

#

inner vector How do i get to see the invites from oxya?

wrong place

quick ermine Dec 19, 2021, 12:28 PM

#

How do I (temporary) disable opening tickets for a specific or all roles?

hard cape Dec 19, 2021, 12:28 PM

#

Lemme tell u, Wait

#

#

Put into disabled roles the role which wont have permission to create the ticket

#

@quick ermine

quick ermine Dec 19, 2021, 12:30 PM

#

Which section in the config exactly?

hard cape Dec 19, 2021, 12:31 PM

#

Button options - Create ticket

quick ermine Dec 19, 2021, 12:33 PM

#

Thanks!

hard cape Dec 19, 2021, 12:33 PM

#

No problem!

grand sky Dec 19, 2021, 1:43 PM

#

Is there anyway, I can get premium without voting or buying ( a friend of mine said his server had it, but wouldn't tell me how )

hard cape Dec 19, 2021, 1:44 PM

#

I don’t think so

#

Only by voting and buying

grand sky Dec 19, 2021, 1:44 PM

#

hard cape I don’t think so

pretty sure theres another way

hard cape Dec 19, 2021, 1:44 PM

#

I think there’s on 90% not

grand sky Dec 19, 2021, 1:45 PM

#

kk lemme ask in #🎫│make-a-ticket

hard cape Dec 19, 2021, 1:45 PM

#

Kk

#

Let me know the result!

grand sky Dec 19, 2021, 1:45 PM

#

hard cape Let me know the result!

sure

hard cape Dec 19, 2021, 1:46 PM

#

Kk

#

Ye, there are 2 more ways, u can won a giveaway or any special events, but it’s rare

grand sky Dec 19, 2021, 1:48 PM

#

nah he said it was something related to the server size

#

( the server he moderates has 16k members )

hard cape Dec 19, 2021, 1:48 PM

#

They can be partners or something like that

grand sky Dec 19, 2021, 1:48 PM

#

hard cape They can be partners or something like that

are there any reqs set for that

hard cape Dec 19, 2021, 1:49 PM

#

grand sky are there any reqs set for that

Idk, but I think partnerships are closed now, but I’m not sure

median wigeon Dec 19, 2021, 2:09 PM

#

Partnerships are still closed at the moment,

copper owl Dec 19, 2021, 2:11 PM

#

Amaan's issue was fixed in a ticket :D

#

thanks to the both of you for helping out

hard cape Dec 19, 2021, 2:11 PM

#

copper owl thanks to the both of you for helping out

Do u mean me? 😮

copper owl Dec 19, 2021, 2:12 PM

#

i mean you and rickerd

hard cape Dec 19, 2021, 2:12 PM

#

Ahh tyyyy

#

Im trying my best

supple pecan Dec 19, 2021, 2:32 PM

#

هل من هنا عربي

robust sandalBOT Dec 19, 2021, 2:32 PM

#

supple pecan هل من هنا عربي

شاهي التحذيرات لا يهاب الموت نع

Is there an Arab here?

shut bolt Dec 19, 2021, 2:32 PM

#

$articket

humble sequoiaBOT Dec 19, 2021, 2:32 PM

#

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

supple pecan Dec 19, 2021, 2:32 PM

#

وط ذس@humble sequoia

robust sandalBOT Dec 19, 2021, 2:33 PM

#

supple pecan وط ذس<@722196398635745312>

شاهي التحذيرات لا يهاب الموت نع

Ts

spark parcel Dec 19, 2021, 3:37 PM

#

hello how can i set so the tickets are created on the bottom of all channels and categories?

copper owl Dec 19, 2021, 3:38 PM

#

$help category

humble sequoiaBOT Dec 19, 2021, 3:38 PM

#

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

spark parcel Dec 19, 2021, 3:39 PM

#

thanks @copper owl

iron nightBOT Dec 19, 2021, 3:39 PM

#

Gave 1 Rep to Neptune (current: #1 - 459)

copper owl Dec 19, 2021, 3:39 PM

#

anytime

potent glade Dec 19, 2021, 3:55 PM

#

How do I get the bot to do like this?

copper owl Dec 19, 2021, 3:55 PM

#

you need premium for autosaving transcripts

potent glade Dec 19, 2021, 3:58 PM

#

copper owl you need premium for autosaving transcripts

Ok, how do I get the customer to be able to delete the ticket?

brisk flume Dec 19, 2021, 3:58 PM

#

$help

potent glade Dec 19, 2021, 3:58 PM

#

unable

copper owl Dec 19, 2021, 3:58 PM

#

you need to give them perms to see the ticket after it's closed, and give them perms to delete

or

you can disable Two Step Ticket so the ticket automatically deletes after you close

copper owl Dec 19, 2021, 3:58 PM

#

brisk flume $help

#🤖│bot-spam

brisk flume Dec 19, 2021, 3:59 PM

#

how to setup

copper owl Dec 19, 2021, 3:59 PM

#

brisk flume how to setup

you opened a ticket and asked the same question. if your question wasnt answered 100%, why'd you close it?

brisk flume Dec 19, 2021, 3:59 PM

#

idk the reason

potent glade Dec 19, 2021, 3:59 PM

#

potent glade unable

I meant @copper owl

brisk flume Dec 19, 2021, 4:00 PM

#

i tried all the stepts @copper owl

median wigeon Dec 19, 2021, 4:00 PM

#

Please dont ping the support team member, but did you go to the site

copper owl Dec 19, 2021, 4:00 PM

#

yall dont have to ping me

copper owl Dec 19, 2021, 4:00 PM

#

potent glade I meant <@!548583124062175232>

what do you mean "unable"

brisk flume Dec 19, 2021, 4:00 PM

#

sory

median wigeon Dec 19, 2021, 4:01 PM

#

Lightning, did you go to the site tickettool.xyz

#

$invite

humble sequoiaBOT Dec 19, 2021, 4:01 PM

#

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

median wigeon Dec 19, 2021, 4:01 PM

#

or click on this link

brisk flume Dec 19, 2021, 4:01 PM

#

Wait

potent glade Dec 19, 2021, 4:01 PM

#

copper owl what do you mean "unable"

I understand thank you

iron nightBOT Dec 19, 2021, 4:01 PM

#

Gave 1 Rep to Neptune (current: #1 - 460)

brisk flume Dec 19, 2021, 4:02 PM

#

ok

median wigeon Dec 19, 2021, 4:02 PM

#

is it in your server?

brisk flume Dec 19, 2021, 4:02 PM

#

median wigeon is it in your server?

me

median wigeon Dec 19, 2021, 4:02 PM

#

Is the bot in your server?

brisk flume Dec 19, 2021, 4:02 PM

#

yea

median wigeon Dec 19, 2021, 4:03 PM

#

Now go to the dashboard

#

go to tickettool.xyz

#

and than login with your discord

brisk flume Dec 19, 2021, 4:03 PM

#

look

median wigeon Dec 19, 2021, 4:03 PM

#

Yes thats the bot

#

now go to the dashboard online

brisk flume Dec 19, 2021, 4:03 PM

#

ok

#

this one

#

this one?

median wigeon Dec 19, 2021, 4:06 PM

#

#

Panel configs

brisk flume Dec 19, 2021, 4:06 PM

#

median wigeon Dec 19, 2021, 4:06 PM

#

Yes

#

Than click on create panel

#

and select a channel where you want the panel

brisk flume Dec 19, 2021, 4:07 PM

#

median wigeon Dec 19, 2021, 4:07 PM

#

Click on the green button with create panel

brisk flume Dec 19, 2021, 4:08 PM

#

now

median wigeon Dec 19, 2021, 4:08 PM

#

Choose a name for the panel

brisk flume Dec 19, 2021, 4:08 PM

#

like?

median wigeon Dec 19, 2021, 4:08 PM

#

and select a channel

#

you can choose by your self

brisk flume Dec 19, 2021, 4:08 PM

#

jack

median wigeon Dec 19, 2021, 4:09 PM

#

and than select a channel

brisk flume Dec 19, 2021, 4:10 PM

#

now

#

hard cape Dec 19, 2021, 4:10 PM

#

Send the panel

median wigeon Dec 19, 2021, 4:10 PM

#

already did by creating one

#

now he has send it two times

hard cape Dec 19, 2021, 4:11 PM

#

Kk

#

So he should Edit it

copper owl Dec 19, 2021, 4:11 PM

#

hard cape Send the panel

again, please dont interfere when someone's already helping

hard cape Dec 19, 2021, 4:11 PM

#

Kkk

median wigeon Dec 19, 2021, 4:12 PM

#

@brisk flume now the panel is in the right channel.

Next step is to change the settings of the panel, by hitting the blue button with Edit on it.

brisk flume Dec 19, 2021, 4:12 PM

#

thanx

#

done

#

thank you very much

#

thanks @median wigeon

iron nightBOT Dec 19, 2021, 4:13 PM

#

Gave 1 Rep to Rickerd (current: #24 - 25)

median wigeon Dec 19, 2021, 4:13 PM

#

No problem have a nice day.

brisk flume Dec 19, 2021, 4:13 PM

#

Bye

jade topaz Dec 19, 2021, 4:14 PM

#

copper owl again, please dont interfere when someone's already helping

#

Fix it :))))

copper owl Dec 19, 2021, 4:14 PM

#

Huh..?

#

that isnt something i can fix lol

#

thats either from their end

#

or your end

#

they can either resend the panel, or you can restart discord and update it

jade topaz Dec 19, 2021, 4:15 PM

#

copper owl or your end

your bot is fine then?

copper owl Dec 19, 2021, 4:15 PM

#

jade topaz your bot is fine then?

It has been fine for a while :)))))

#

so yes

copper owl Dec 19, 2021, 4:16 PM

#

jade topaz your bot is fine then?

just make sure everythings working on your end pal

jade topaz Dec 19, 2021, 4:16 PM

#

copper owl just make sure everythings working on your end pal

hm

copper owl Dec 19, 2021, 4:16 PM

#

check if there's a discord update, or restart your client

jade topaz Dec 19, 2021, 4:17 PM

#

copper owl check if there's a discord update, or restart your client

Its a shitty server tbh

#

🦕

#

thats why the bot wont work lol

copper owl Dec 19, 2021, 4:17 PM

#

Lol

jade topaz Dec 19, 2021, 4:17 PM

#

copper owl Lol

thanks for helping dude!!

iron nightBOT Dec 19, 2021, 4:17 PM

#

Gave 1 Rep to Neptune (current: #1 - 461)

jade topaz Dec 19, 2021, 4:17 PM

#

lol

copper owl Dec 19, 2021, 4:18 PM

#

Anytime

#

just dont ask in general lol

#

that would be appreciated :D

jade topaz Dec 19, 2021, 4:18 PM

#

copper owl just dont ask in general lol

yeahhh

short dove Dec 19, 2021, 4:27 PM

#

how to add a ticket

hard cape Dec 19, 2021, 4:27 PM

#

Hey

#

What u mean?

short dove Dec 19, 2021, 4:28 PM

#

like you know when i want to add it a message apears and dissapears

#

i want to do it on my server

#

and it dont works

humble sequoiaBOT Dec 19, 2021, 4:28 PM

#

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

hard cape Dec 19, 2021, 4:28 PM

#

This?

short dove Dec 19, 2021, 4:29 PM

#

oh yea ty

#

thanks @hard cape

iron nightBOT Dec 19, 2021, 4:29 PM

#

Gave 1 Rep to D<3 (current: #30 - 11)

hard cape Dec 19, 2021, 4:29 PM

#

Np

jade topaz Dec 19, 2021, 4:33 PM

#

hello

#

how can i make the bot ping roles

#

i tried whatever the faq said

#

this thing

#

but still not working

shut bolt Dec 19, 2021, 4:35 PM

#

Hey @jade topaz

jade topaz Dec 19, 2021, 4:35 PM

#

hellllo

shut bolt Dec 19, 2021, 4:36 PM

#

Please give me the ID of your server

jade topaz Dec 19, 2021, 4:36 PM

#

882860052669673472

shut bolt Dec 19, 2021, 4:36 PM

#

The name of the role you are trying to ping is ⁣ ^Staff Roles^ ?

jade topaz Dec 19, 2021, 4:37 PM

#

yes

shut bolt Dec 19, 2021, 4:37 PM

#

Due to possible wrong spaces I would suggest you use the ID version:
{Id}

#

That will make it easier

jade topaz Dec 19, 2021, 4:37 PM

#

ok ty

shut bolt Dec 19, 2021, 4:37 PM

#

Sure, try it out and let me know

jade topaz Dec 19, 2021, 4:38 PM

#

very will thank you it works

shut bolt Dec 19, 2021, 4:38 PM

#

Sure :)

lilac jasper Dec 19, 2021, 5:37 PM

#

hi, is there a setup coo=mmand for the ticket tool?

#

struggling to make the first step

hard cape Dec 19, 2021, 5:37 PM

#

Ye

#

There is

humble sequoiaBOT Dec 19, 2021, 5:37 PM

#

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

#

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

hard cape Dec 19, 2021, 5:38 PM

#

XDD

lilac jasper Dec 19, 2021, 5:38 PM

#

thanks!

hard cape Dec 19, 2021, 5:38 PM

#

Np!

lilac jasper Dec 19, 2021, 5:38 PM

#

thanks @hard cape

iron nightBOT Dec 19, 2021, 5:38 PM

#

Gave 1 Rep to D<3 (current: #30 - 12)

short dove Dec 19, 2021, 6:02 PM

#

How to answear on a ticket? I mean what if someone created a ticket and i want to check it

hard cape Dec 19, 2021, 6:02 PM

#

Ye

#

Do u mean ticket message?

short dove Dec 19, 2021, 6:03 PM

#

Yes

humble sequoiaBOT Dec 19, 2021, 6:03 PM

#

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

hard cape Dec 19, 2021, 6:04 PM

#

Do u mean this?

short dove Dec 19, 2021, 6:07 PM

#

Nvm look when a person want to create ticket so it crates a channel example ticket 0001 and i want to answear on that ticket

#

So how i can do this?

hard cape Dec 19, 2021, 6:07 PM

#

Just Send a normal message

#

But with premium, u can set a claim message

short dove Dec 19, 2021, 6:08 PM

#

Ok.

hard cape Dec 19, 2021, 6:08 PM

#

U can get free premium by voting

#

@short dove

short dove Dec 19, 2021, 6:09 PM

#

Ok wait

hard cape Dec 19, 2021, 6:09 PM

#

Ok

#

By using command $vote

#

In #🤖│bot-spam

gloomy mulch Dec 19, 2021, 6:23 PM

#

is there a way to blacklist someone from the bot

humble sequoiaBOT Dec 19, 2021, 6:23 PM

#

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

copper owl Dec 19, 2021, 6:23 PM

#

@gloomy mulch you can set a blacklist role and give it to them

gloomy mulch Dec 19, 2021, 6:23 PM

#

what ab a specific person?

copper owl Dec 19, 2021, 6:24 PM

#

gloomy mulch what ab a specific person?

Nope

#

only roles

gloomy mulch Dec 19, 2021, 6:24 PM

#

aight

copper owl Dec 19, 2021, 6:24 PM

#

for now

jade topaz Dec 19, 2021, 9:18 PM

#

Is there a default limit to amount of tickets created?

copper owl Dec 19, 2021, 9:19 PM

#

with the free bot, 10 per min

jade topaz Dec 19, 2021, 9:19 PM

#

Ty.

hard cape Dec 19, 2021, 9:19 PM

#

And with premium?

copper owl Dec 19, 2021, 9:19 PM

#

also you can check the limit of tickets allowed to be created per user here

#

$help limit

humble sequoiaBOT Dec 19, 2021, 9:19 PM

#

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

copper owl Dec 19, 2021, 9:19 PM

#

hard cape And with premium?

no limit from what I know

hard cape Dec 19, 2021, 9:19 PM

#

Tyyy

jade topaz Dec 19, 2021, 9:19 PM

#

thanks @copper owl

iron nightBOT Dec 19, 2021, 9:19 PM

#

Gave 1 Rep to Neptune (current: #1 - 465)

zealous bough Dec 20, 2021, 1:21 AM

#

How can I get a new ticket to ping my mods?

I have the bot set to administrator (and have made sure it can ping roles).

The embed links the mod role into the message, but it doesn't actually tag the mods when a ticket is created.

radiant moss Dec 20, 2021, 1:28 AM

#

$help ping

humble sequoiaBOT Dec 20, 2021, 1:28 AM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

zealous bough Dec 20, 2021, 1:39 AM

#

I've done that. It shows the linked tag, but it does not show the ping for the admin role, nor does it actually show the username (just the id)

#

I have also ensured the mod role is mentionable by any role.

radiant moss Dec 20, 2021, 1:41 AM

#

zealous bough I've done that. It shows the linked tag, but it does not show the ping for the a...

Put it in the Message Text roles cannot be pinged in embed

tulip dawn Dec 20, 2021, 2:31 AM

#

hello

#

why is this happening

#

radiant moss Dec 20, 2021, 2:40 AM

#

tulip dawn

Try to refresh and relog on the dashboard

tulip dawn Dec 20, 2021, 2:42 AM

#

K

tulip dawn Dec 20, 2021, 2:43 AM

#

radiant moss Try to refresh and relog on the dashboard

thank you

iron nightBOT Dec 20, 2021, 2:43 AM

#

Gave 1 Rep to Tinyy (current: #13 - 104)

radiant moss Dec 20, 2021, 2:43 AM

#

Of course!

tulip dawn Dec 20, 2021, 3:05 AM

#

@radiant moss

radiant moss Dec 20, 2021, 3:07 AM

#

?

snow trench Dec 20, 2021, 4:24 AM

#

uhhh im not on ios im on a windows computer?

#

discord doesnt need an update already checked

shut bolt Dec 20, 2021, 4:31 AM

#

snow trench discord doesnt need an update already checked

Re install it

humble sequoiaBOT Dec 20, 2021, 9:20 AM

#

We would love to help you, but if you don't tell us what you need help with we can't help you :(

mystic hound Dec 20, 2021, 9:22 AM

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$help category

humble sequoiaBOT Dec 20, 2021, 9:22 AM

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How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

craggy geyser Dec 20, 2021, 9:25 AM

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There is a discord limit of 50 channels in a category but other than that the tickets will go there

#

You can also set up a transcript channel for records

#

$help transcript

humble sequoiaBOT Dec 20, 2021, 9:25 AM

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How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

buoyant igloo Dec 20, 2021, 9:34 AM

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$help embed

humble sequoiaBOT Dec 20, 2021, 9:34 AM

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Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

buoyant igloo Dec 20, 2021, 9:36 AM

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$help faq

humble sequoiaBOT Dec 20, 2021, 9:36 AM

#

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

buoyant igloo Dec 20, 2021, 9:37 AM

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$help commands

humble sequoiaBOT Dec 20, 2021, 9:37 AM

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() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

buoyant igloo Dec 20, 2021, 9:37 AM

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$help setup

humble sequoiaBOT Dec 20, 2021, 9:37 AM

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https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

craggy geyser Dec 20, 2021, 10:28 AM

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@slate trellis, to continue it here as the automatic premium checker removed your premium role as it no longer includes free trial:
I would recommend not adding the premium bot unless you get premium longer, as it will stop working when the free trial ends

outer girder Dec 20, 2021, 10:30 AM

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How can I costume my own message when someone opens the ticket

humble sequoiaBOT Dec 20, 2021, 10:30 AM

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**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

slate trellis Dec 20, 2021, 10:31 AM

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craggy geyser <@793374332432678922>, to continue it here as the automatic premium checker remo...

I just want to know how to add it

humble sequoiaBOT Dec 20, 2021, 10:35 AM

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

craggy geyser Dec 20, 2021, 10:35 AM

#

There is also a link to invite it on the dashboard where you select which bot

#

Anyone can invite the bot, but it will only respond to commands if you have premium

static remnant Dec 20, 2021, 10:43 AM

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hey
the max tickets across all panels thing does not work

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i set it to 50, and 2 weeks later people are still creating new ones and now its at 60

#

someone please help

craggy geyser Dec 20, 2021, 10:44 AM

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It's per person not total

static remnant Dec 20, 2021, 10:44 AM

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oh

#

#

then the whole point is gone

#

it says global ticket limit across all your panels

craggy geyser Dec 20, 2021, 10:45 AM

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It's per person across all panels

static remnant Dec 20, 2021, 10:46 AM

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What do I do now?

#

I need to set the limit to 20 because it is christmas time and I am overworking the team with all the tickets

craggy geyser Dec 20, 2021, 10:46 AM

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So here for example we can have it set to two. So you can open two tickets from different categories

#

An option is to just close the panel down temporarily

static remnant Dec 20, 2021, 10:46 AM

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Yes OK. Most of the team will go on a vacation now so it is a big problem

#

Do you have any suggestion on how i can fix it?

craggy geyser Dec 20, 2021, 10:47 AM

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craggy geyser An option is to just close the panel down temporarily

This

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If it is in its own panel, just remove people from seeing it unless you are happy with tickets created, otherwise delete it and resend it when ready

static remnant Dec 20, 2021, 10:48 AM

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craggy geyser An option is to just close the panel down temporarily

I do that often but I still have some people that wants to work in christmas

craggy geyser Dec 20, 2021, 10:48 AM

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You can do command style tickets, and allow those staff members to create tickets manually for people who want it

static remnant Dec 20, 2021, 10:49 AM

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Yes maybe, but that would break the point. I think I need to get a custom ticket bot anyways so I'll do that.

#

Thanks for helping out though!

jade topaz Dec 20, 2021, 11:39 AM

#

How do I make multiple buttons in 1 ticket?

jade topaz Dec 20, 2021, 11:49 AM

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jade topaz How do I make multiple buttons in 1 ticket?

multipanel 1:
#🆘│community-support message
multipanel 2:
#🆘│community-support message

feral echo Dec 20, 2021, 12:20 PM

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if i buy ticket tool premium do i get to add it to any server that im a admin in

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and use it as premium

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bc what if i wanna use my premium for my friends server

mystic hound Dec 20, 2021, 12:24 PM

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You can apply it to any server you have dashboard access to

#

Any 1 server that is, unless you have multiple servers you paid for

humble sequoiaBOT Dec 20, 2021, 1:10 PM

#

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

hard cape Dec 20, 2021, 1:10 PM

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@jade topaz

jade topaz Dec 20, 2021, 1:11 PM

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Got it ty

hard cape Dec 20, 2021, 1:11 PM

#

Np

jade topaz Dec 20, 2021, 1:11 PM

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thanks @hard cape

iron nightBOT Dec 20, 2021, 1:11 PM

#

Gave 1 Rep to D<3 (current: #29 - 13)

rustic pollen Dec 20, 2021, 1:17 PM

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I can't see my server

#

I've relogged 3 times and I still don't have my server

hard cape Dec 20, 2021, 1:19 PM

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Do you have ticket tool on your server?

rustic pollen Dec 20, 2021, 1:19 PM

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no I need to add it but I can't find the server I want to add it to

#

it's not showing up

hard cape Dec 20, 2021, 1:20 PM

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Do you own Dashboard role?

lilac girder Dec 20, 2021, 1:20 PM

#

$invite

humble sequoiaBOT Dec 20, 2021, 1:20 PM

#

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

short dove Dec 20, 2021, 1:20 PM

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Hello my member of my discord trying to make a ticket but its saying you dont have a permission can you help me?

hard cape Dec 20, 2021, 1:20 PM

#

Where?

lilac girder Dec 20, 2021, 1:20 PM

#

humble sequoia

click the link, then invite @rustic pollen

short dove Dec 20, 2021, 1:20 PM

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hard cape Where?

in my channel report ticket.

hard cape Dec 20, 2021, 1:20 PM

#

On your server?

rustic pollen Dec 20, 2021, 1:21 PM

#

lilac girder click the link, then invite <@!811577252646092801>

got it thanks mate

iron nightBOT Dec 20, 2021, 1:21 PM

#

Gave 1 Rep to Pandaaaaa (current: #47 - 4)

lilac girder Dec 20, 2021, 1:21 PM

#

np

short dove Dec 20, 2021, 1:21 PM

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hard cape On your server?

yes

hard cape Dec 20, 2021, 1:21 PM

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Hmm

#

So u are the owner?

short dove Dec 20, 2021, 1:22 PM

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yes

hard cape Dec 20, 2021, 1:22 PM

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Hmm

short dove Dec 20, 2021, 1:22 PM

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and other members cant create it

hard cape Dec 20, 2021, 1:22 PM

#

What i sends when u create a ticket?

short dove Dec 20, 2021, 1:22 PM

#

its saying to my members you dont have a permission

hard cape Dec 20, 2021, 1:22 PM

#

Oh

#

I know where is the problem

#

Lemme send u ss

#

Im helping him

#

And It’s not this

#

He needs to change create ticket options

short dove Dec 20, 2021, 1:23 PM

#

can you send this again pls

lilac girder Dec 20, 2021, 1:23 PM

#

okie sorry

hard cape Dec 20, 2021, 1:23 PM

#

short dove can you send this again pls

Ill Send u a ss

#

#

Go there

forest goblet Dec 20, 2021, 1:24 PM

#

short dove can you send this again pls

This was not the right command so it wouldn't help you.

hard cape Dec 20, 2021, 1:25 PM

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Now just put the disabled role out

#

@short dove

forest goblet Dec 20, 2021, 1:28 PM

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short dove and other members cant create it

Can you please have your member run the $debug command?

hard cape Dec 20, 2021, 1:29 PM

#

@short dove , send me a link to ur server please

short dove Dec 20, 2021, 1:29 PM

#

Thanks @hard cape

iron nightBOT Dec 20, 2021, 1:29 PM

#

Gave 1 Rep to D<3 (current: #29 - 14)

hard cape Dec 20, 2021, 1:29 PM

#

Hmm does it works now?

rustic pollen Dec 20, 2021, 1:32 PM

#

did the owner of this server make this bot

forest goblet Dec 20, 2021, 1:32 PM

#

rustic pollen did the owner of this server make this bot

Yes, the owner of Ticket Tool is BattleEye (@solid stream).

rustic pollen Dec 20, 2021, 1:32 PM

#

so like some smart as dude

#

makes a bot like Carl

#

and then becomes popular

#

and he makes a server with the bot and him

#

and then everyone uses it?

buoyant mountain Dec 20, 2021, 1:35 PM

#

سلام عليكم
كيف اسوي كثر
من زر
في تكت نفسه
مثال

#

robust sandalBOT Dec 20, 2021, 1:35 PM

#

buoyant mountain سلام عليكم كيف اسوي كثر من زر في تكت نفسه مثال

! Troye ,

Mír s tebou
Jak mohu udělat více?
Z tlačítka.
ve vlastní tektonice
příklad

humble sequoiaBOT Dec 20, 2021, 1:36 PM

#

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

hard cape Dec 20, 2021, 1:36 PM

#

@buoyant mountain

#

$articket

humble sequoiaBOT Dec 20, 2021, 1:37 PM

#

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

buoyant mountain Dec 20, 2021, 1:38 PM

#

@hard cape شكرا

robust sandalBOT Dec 20, 2021, 1:38 PM

#

buoyant mountain <@!832329623596957797> شكرا

! Troye ,

▸ Děkuji

hard cape Dec 20, 2021, 1:38 PM

#

No problem!

buoyant mountain Dec 20, 2021, 1:39 PM

#

hard cape No problem!

😉 انت مسلم

robust sandalBOT Dec 20, 2021, 1:39 PM

#

buoyant mountain 😉 انت مسلم

! Troye ,

😉 jsi muslim

rustic pollen Dec 20, 2021, 1:39 PM

#

d

hard cape Dec 20, 2021, 1:39 PM

#

I’m not, but I don’t hate them!

buoyant mountain Dec 20, 2021, 1:39 PM

#

hard cape I’m not, but I don’t hate them!

ويش دينك

robust sandalBOT Dec 20, 2021, 1:39 PM

#

buoyant mountain ويش دينك

! Troye ,

Jaké je vaše náboženství

buoyant mountain Dec 20, 2021, 1:40 PM

#

hard cape I’m not, but I don’t hate them!

837038688022036501

rustic pollen Dec 20, 2021, 1:40 PM

#

what's a good automod bot

hard cape Dec 20, 2021, 1:40 PM

#

buoyant mountain ويش دينك

Christianity

hard cape Dec 20, 2021, 1:40 PM

#

rustic pollen what's a good automod bot

#💬│general-chat ask there

hard cape Dec 20, 2021, 1:41 PM

#

buoyant mountain <:837038688022036501:919958834611626114>

We can talk in #💬│general-chat

buoyant mountain Dec 20, 2021, 1:41 PM

#

hard cape Christianity

837038688022036501 : لكم دينكم ولي دين

robust sandalBOT Dec 20, 2021, 1:41 PM

#

buoyant mountain <:837038688022036501:919958834611626114> : لكم دينكم ولي دين

! Troye ,

• : Vy máte své náboženství a já mám náboženství

hard cape Dec 20, 2021, 1:41 PM

#

buoyant mountain <:837038688022036501:919958834611626114> : لكم دينكم ولي دين

Yes

jade topaz Dec 20, 2021, 2:00 PM

#

which are the different perm levels when I use $permlevel?

copper owl Dec 20, 2021, 2:01 PM

#

Level 2: Dashboard Role
Level 4: Administrator
Level 6: Owner

#

also Level 0: User

jade topaz Dec 20, 2021, 2:01 PM

#

ah thank you

rustic pollen Dec 20, 2021, 2:46 PM

#

I can't find levels for dyno

humble sequoiaBOT Dec 20, 2021, 2:47 PM

#

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

rustic pollen Dec 20, 2021, 2:47 PM

#

$close

humble sequoiaBOT Dec 20, 2021, 2:47 PM

#

Warning: This channel isn't a ticket

rustic pollen Dec 20, 2021, 2:48 PM

#

but it says close this ticket

hard cape Dec 20, 2021, 2:48 PM

#

Ye

rustic pollen Dec 20, 2021, 2:48 PM

#

Lmao

hard cape Dec 20, 2021, 2:48 PM

#

XD

rustic pollen Dec 20, 2021, 2:50 PM

#

I need to find a levels bot

#

Can't find one

#

So annoying

hard cape Dec 20, 2021, 2:50 PM

#

Go to #💬│general-chat

prime bridgeBOT Dec 20, 2021, 3:00 PM

#

dony♥#8816 has been banned mute

visual coyote Dec 20, 2021, 3:13 PM

#

Hello Zooba and Zooba creators!
My name i's Murodjon Ermamatov
My Zooba name is ツsorryᵁᴺᵀ

I have a problem and I want to tell you that! About 2 weeks ago I was blocked. the reason I used obscene words in the chat, but I didn’t write anything in the chat. now when I go to my page they tell me so and i can’t play. what can i do now. please help correct this error!

copper owl Dec 20, 2021, 3:13 PM

#

@visual coyote what is this issue regarding?

#

because this is ticket tool support

humble sequoiaBOT Dec 20, 2021, 3:13 PM

#

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

visual coyote Dec 20, 2021, 3:13 PM

#

copper owl because this is ticket tool support

how can i contact you with in-game help please help me. Thanks beforehand!

iron nightBOT Dec 20, 2021, 3:13 PM

#

Gave 1 Rep to Neptune (current: #1 - 466)

copper owl Dec 20, 2021, 3:13 PM

#

visual coyote how can i contact you with in-game help please help me. Thanks beforehand!

we dont know

#

this isnt the game help support

#

also you cant contact me in game, cuz i probably dont even play the game you got blocked from

visual coyote Dec 20, 2021, 3:14 PM

#

copper owl we dont know

Yeah i don't know

rustic pollen Dec 20, 2021, 3:23 PM

#

Brain cells aftermath = - 1

copper owl Dec 20, 2021, 4:27 PM

#

@vapid sequoia to answer your question

#

ticket tool is limited by discord

#

discord has a limit, 500 channels per server and 50 channels per category

vapid sequoia Dec 20, 2021, 4:29 PM

#

ty

digital fern Dec 20, 2021, 5:57 PM

#

Hey

hard cape Dec 20, 2021, 6:10 PM

#

Hi @digital fern

shut bolt Dec 20, 2021, 6:36 PM

#

@jade topaz if you mean the bot, the bot is currently not offline, are you having any troubles with it?

jade topaz Dec 20, 2021, 6:37 PM

#

Warning: Ticket Tool Failed to connect to it's database, please wait or try again.

#

Idk if I didn't do things right

floral pollen Dec 20, 2021, 6:38 PM

#

jade topaz Warning: Ticket Tool Failed to connect to it's database, please wait or try agai...

Same here

#

We need it ASAP

uncut hearth Dec 20, 2021, 6:38 PM

#

same

shut bolt Dec 20, 2021, 6:38 PM

#

I believe the dev is increasing the size of the database and that may be causing the problem

feral mortar Dec 20, 2021, 6:38 PM

#

Oh okay

floral pollen Dec 20, 2021, 6:39 PM

#

shut bolt I believe the dev is increasing the size of the database and that may be causing...

He needs to work asap, I have an NFT project that needs to start flowing again.

shut bolt Dec 20, 2021, 6:39 PM

#

floral pollen He needs to work asap, I have an NFT project that needs to start flowing again.

He's on it

floral pollen Dec 20, 2021, 6:39 PM

#

You got an ETA? I know you're not the person I should be asking for times and stuff but it wouldn't hurt.

shut bolt Dec 20, 2021, 6:39 PM

#

Nope

#

Dev Team has been notified

#

Waiting for their response

floral pollen Dec 20, 2021, 6:40 PM

#

Great

jade topaz Dec 20, 2021, 6:40 PM

#

Having Gateway time-out on the website

floral pollen Dec 20, 2021, 6:41 PM

#

jade topaz Having Gateway time-out on the website

Same here

iron nightBOT Dec 20, 2021, 6:42 PM

#

We are aware of the issues affecting both bots.

Please be patient. The development team has been notified.

shut bolt Dec 20, 2021, 6:42 PM

#

We are aware of the problems the bot is currently presenting, the development team has been notified, we believe this is due to an upgrade that the database is currently undergoing so we must wait for this change to be fully implemented in order to everything go back to the regular state. The Developer has notified us that the problem should be solved soon.