🆘│community-support

[bronze depot]

i can't do that since i am at wok

work*

[copper owl]

Just a fair note, in almost all cases, you wouldn't need access to the dashboard or their panels to help out

since sometimes, the issue isn't in the dashboard but rather channel/category permissions

[bronze depot]

hi Neptune, i know this but in this case i guess it is some permission in channels that are missing

wait this server lost lvl 2 boost?

[copper owl]

I wont interfere seeing as this is community support. I'll just be watching

[copper owl]

Yup

[void cloak]

So the server I'm setting up has a general "member" role with some "specialty" roles; the @ everyone role hasn't been changed at all. The entire server is made up of private categories tied to roles, whether it's the general member role or one of the specialty roles. I figured it had to do with server permissions, so I changed the support category to public and synced the permissions of the channels inside that category, problem still persists though.

[copper owl]

@jade topaz Are you in here to just write bad reviews even though you've never opened a ticket?

This is the second time big man, find something else to do you're just gonna get yourself kicked or banned

LMAOOOO

[copper owl]

@bronze depot would you like to assist them 👀

[bronze depot]

yeah, i would 🙂

[void cloak]

I know that he is at work, so there is no rush at all my friend!

[bronze depot]

i sit at discord at work as well so i don't mind give advice 😉

[past patrol]

how do i give this "create ticket" thing a name?

[bronze depot]

you need premium for this function

[past patrol]

oh

ok

[copper owl]

Jesus christ man

are you genuinely that bored

[bronze depot]

who?

[copper owl]

The blocked dude.. just a troll

Just ignore em until the mods get to him lol

[bronze depot]

then throw them out?....

[copper owl]

I dont have perms

if I did, I would've long ago

[bronze depot]

i gave them a clear warning in DM

i will report their account if they continue

[void cloak]

What would be your suggestion on how to fix the the permissions issue? The ticket opener cannot see the ticket.

[bronze depot]

i am researching an answer for you 🙂 Be patient please 😄

[void cloak]

Thank you, I appreciate you.

[iron night]

Gave 1 Rep to BennyBeast (current: #70 - 1)

[bronze depot]

i can assist in dm instead if you want 🙂

if it is okay Neptune

[copper owl]

we'd rather have people assist eachother here

[void cloak]

Either way, others might have the same issue and would like to see this.

[copper owl]

just so we can overlook what's being said alongside correct any mistakes

[bronze depot]

alright

[copper owl]

also this is a good point

[bronze depot]

i can show how i did set it up for my own server.

[bronze depot]

true

first of all, i have made some roles with correct perms:

some roles here are unimportant

but support team are important in this case and up

[void cloak]

So in the server I'm setting up, I have the Owner, Head Admin, Admin, and Moderator roles as the support team.

[bronze depot]

this is similar to support

more than this is nothing you should need to do.

but channel perms ofc

make sure you have an own category for the ticket module with following perms:

[void cloak]

Yeah, I thought that, so I set the support ticket category to public, minus the transcripts and logbook channels.

[bronze depot]

yeah

that's true

[void cloak]

I'm grabbing some screenshots for you

[bronze depot]

you shouldn't have to do more than this.

sure, go ahead

[void cloak]

Not sure if it would affect anything, but the @ everyone role in the server has 0 permissions, they are all set to neutral. Could that cause this issue?

This is the settings for the support category. I have it set to a public channel for all to view.

(sorry to double post photos) This is the user settings on the panel.

[copper owl]

dw about it

can you send an image of the everyone opened permissions

Or just check it out as it may be the issue

[copper owl]

and people still see tickets?

[void cloak]

No, so either everyone sees the tickets or nobody does (minus the admin team that sees everything).

[copper owl]

okay I'll open a ticket for you because this is a bit peculiar

[void cloak]

Thank you @copper owl & @bronze depot, I appreciate you.

[iron night]

Gave 1 Rep to Neptune (current: #1 - 418)

[copper owl]

y!+ @bronze depot 1

[iron night]

Gave 1 Rep to BennyBeast (current: #53 - 2)

[crude mango]

uhm

uwu

how do u like uhm add a log channel for a ticket

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

@crude mango logging channel instead of transcript ^

[crude mango]

oh ok tysm

[keen frost]

Help pls

[bronze depot]

check if you have administrator permission on your administrator role on discord server @keen frost

[vale sail]

How do you make a ticket in your own server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[bronze comet]

This should help you with what you need in order to make tickets in your own server

[keen frost]

ive alrdy

still same

[bronze depot]

Is this permission set:

on the administrator role

[bronze comet]

Log out of the dashboard and back in again

[keen frost]

it works now

ty

[bronze comet]

no problem

[tender idol]

how do i invite the premium bot? ive seen it somewhere and done it loads of times before but hitting a brick wall right now 🤦‍♀️

[copper owl]

do you have premium?

[tender idol]

yup

[copper owl]

$pc 694544172115427359

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

@tender idol there ya go ^^

[tender idol]

thanksssss!!!

[zenith fossil]

Hey guys, I have a custom discord bot and I want to get the button click interaction event in my own bot when someone clicks the open ticket button but currently it does not trigger a event interaction

any thoughts?

[copper owl]

you're asking for coding help regarding your own bot?

[zenith fossil]

Yes, I want my bot to pick up the ticket open button interaction

[copper owl]

this is the wrong server to ask for that help

[zenith fossil]

I know how to code lol its just not picking up the interaction event for some strange reason

[copper owl]

youre better off going to a server thats surrounded around the language your bot is coded in

[zenith fossil]

https://tenor.com/view/struggle-crying-man-sad-upset-gif-5635053

[copper owl]

also im no coder, but if im not mistaken, your bot wont pick up on anything ticket tool sends. Not commands, not an interaction, nothing (if thats what you mean)

[zenith fossil]

Why not? Is it not just a general button click interaction?

[copper owl]

ticket tool doesnt respond to any other bots, which is what most big bot devs do these days due to security risks

[zenith fossil]

I don't want it to respond to a bot

I need it to just pick up the button click

[copper owl]

Yeah that's where my knowledge falls apart

probably best to again, ask a server revolved around the language your bot is coded in

[zenith fossil]

would have thought on_button_click event would pick up

[copper owl]

Not a coder so can't help out here lol

[shut bolt]

Hi there @jade topaz

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[shut bolt]

Please check the note

Run $level and send us a screenshot of the response of the bot

[humble sequoia]

User permission level with Ticket Tool

@trail quest is permission level: 0 (User)

[shut bolt]

In your server sorry

So

You actually need the Administrator permission

Not all, but just the admin one

[lone carbon]

need to be lvl3 tho

[shut bolt]

Not necesarily

Either level 2, 4 or 6

[lone carbon]

ah ok ty

[solid stream]

You need nothing over level 1 to use everything

level 1 = Dashboard access
Level 2 = Admin of the server
level 4 = Another admin check?
level 6 = guild owner

[shut bolt]

Sure! You can ask him to for a dashboard role

[iron night]

Gave 1 Rep to Yareaj_ (current: #3 - 223)

[shut bolt]

Sure!

[shut bolt]

But, dashboard wasn't level 2?

[copper owl]

dashboard 2
Admin 4
owner 6

[shut bolt]

That's why I have understand, but Battle just said it another way

[solid stream]

{
            "-1": 'Blacklisted',
            "0": 'User',
            "1": 'Has A Support Team Role',
            "2": 'Ticket Tool Admin',
            "4": 'Guild Administrator',
            "6": 'Guild Owner',
            "7": 'Ticket Tool Support Team',
            "8": 'Ticket Tool Support Team Admin',
            "10": 'Bot Owner'
        };

[copper owl]

that's the old one right?

[solid stream]

¯_(ツ)_/¯

[shut bolt]

Currently applications are closed, sorry man :(

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[solid stream]

I think I know the correct one.. I'm looking at my bots source lol

[copper owl]

Oh

my bad i thought you were saying it's that

[shut bolt]

Glad to hear that!!

[solid stream]

And you were correct.. level 2 is dashboard

[shut bolt]

[autumn gust]

How do I get the ticket tool set yup???

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[bronze comet]

@autumn gust ^^

[autumn gust]

Thx

[jade topaz]

Hi, can i somehow disable that ticket creator (nomral user) cant close the ticket?

[shut bolt]

Hey there

You should make the close button support only

https://i.imgur.com/GVpH46T.gif

That way the ticket creator wouldn't be able to close it

[slender sky]

How do I get a server emoji to show up in an embed for a ticket panel? I've tried the name:id, but it won't work.

Also how do I get the Premium Sub role lol

[shut bolt]

Hey there!

Regarding your first question

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[shut bolt]

Use the $id command

For example

$id

[humble sequoia]

<:mike:914179028997505125>

[shut bolt]

And copy this text

Now, for question 2

$pc @slender sky

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @slender sky. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[shut bolt]

There you go

[fast sable]

I can't redeem my votes for premium
What am I doing wrong?

It says I need at least 6 votes but I have 7

[shut bolt]

You don't actually have votes for that account, your votes are available to be redeemed on the account with ID 8910...

[slender sky]

Thank you! do I need the < > as well?

[shut bolt]

Yup

[slender sky]

Ah, thats what I did wrong. Thank you for the speedy reply

[shut bolt]

Sure man

[fast sable]

I have voted on this account also but they don't register

[shut bolt]

They have been registered

[fast sable]

I think I misunderstood something before

[shut bolt]

But those votes have been linked to the account with ID 8910...

[fast sable]

Oh

Ok that makes sense

[shut bolt]

Try redeeming them from that account

It should work

[fast sable]

Ok does that account need to have perms to invite bots and stuff?

Like owner perms

[shut bolt]

Nope

[fast sable]

All I need is the premium bot in the server

?

[shut bolt]

You need to redeem the vote from that account, the key will be sent to your DMs and you should redeem that key via the dashboard

[fast sable]

Ah alright thank you

[shut bolt]

Sure

[fast sable]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #3 - 225)

[shut bolt]

[slender sky]

I tried the <>'s and it still hasn't worked unfortunately :/ Not sure what I'm doing wrong here.

[shut bolt]

Did you copied the exact thing the bot sent?

!mike

Like, the whole stuff?

[slender sky]

I've also tried the bot, it didn't work either. $id [emoji] correct?

[shut bolt]

Yup, $id emoji

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[shut bolt]

Just like that

[slender sky]

$id

[shut bolt]

Try it on your server 🤔

[slender sky]

I did 😦

Same outcome

[shut bolt]

No success?

[slender sky]

Unfortunately

[shut bolt]

Okey then try this

\

Place this backslash

Before the emoji

And send it

!mike

[slender sky]

just the \

give me one moment

[shut bolt]

Sure

[fast sable]

There is a premium bot I need to invite before I redeem my premium, correct?

[shut bolt]

You can invite it after redeeming or before, it's up to you

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slender sky]

You're the best

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #3 - 226)

[shut bolt]

Sure man!

Did it work?

[slender sky]

Yes!

[shut bolt]

Nice!

[slender sky]

Now I don't look like a total dork in front of 700 people

[shut bolt]

JAJAJA no worries man, happens to all of us

[fast sable]

What does claiming a ticket do?

[shut bolt]

It sends a message that ticket was claimed, you can also make it to automatically change the name o the ticket or also the permissions of the support team

[fast sable]

But what does the claim do?

Just says that this person wants the ticket to themselves?

[shut bolt]

It sends a message that a certain user claimed it as I told you before, you can use it for making a member of your team to take charge of a ticket

[fast sable]

Oh ok I'm sorry but thank you!

[shut bolt]

No worries man

[fast sable]

Uh it doesn't let me claim the ticket
I did the command and it said claiming wasn't enabled, but that was the normal ticket tool bot that said it, not the premium one

That is the regular ticket tool bot

Not the premium one
The premium one didn't do anything

[plain surge]

You can use premium features on the free bot, you don't necessarily have to use the premium bot

[fast sable]

How?

[plain surge]

To enable the claiming function, the server needs to have premium activated on it

[fast sable]

Oh where do I enable it

[plain surge]

Or you can try it out with the free trial

Did you buy premium?

[fast sable]

I used my vote redeem

I got 5 days from voting

[plain surge]

Alright

It should have sent you a key

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[fast sable]

I did and I redeemed it

[plain surge]

You used the key here?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[fast sable]

I went to the dashboard and redeemed the key

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[plain surge]

You can enable the function here

Do you want to use the premium bot or the free bot?

[fast sable]

I have both in the server sp I don't care; whatever is easier

[plain surge]

It's just personal preferences

If you want to use the premium bot, follow this

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fast sable]

Ok I edited the settings, brb to try it

[plain surge]

If you want to continue using the free bot then just continue without editing anything mentioned in the above embed

[fast sable]

Ok

[plain surge]

@fast sable How did it go?

[fast sable]

It still won't let me claim a ticket
I don't know what I did but I think I messed up

[humble sequoia]

━━ moved to ticket ━━

[fast sable]

Thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #20 - 38)

[plain surge]

No problem 👍

[vale sail]

How do I make the ticket in my desired channel?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

@vale sail ^

[vale sail]

Tks

[smoky scaffold]

Is there a way for closed tickets to auto delete after a certain time frame?

[shut bolt]

Nope

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[shut bolt]

Yetttt

You can make them to get automatically deleted right after they are closed

[vale sail]

Bro, ignore the language but why this happen?

[shut bolt]

What's exactly wrong?

[vale sail]

Why does my ticket go só up

So*

It’s not in the category

[shut bolt]

Did you pick a category in the dashboard?

[vale sail]

What do u mean?

Ye

[shut bolt]

I just checked

You haven't select a category

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

Select a category for tickets to be open on

And that'll make it

[vale sail]

Ok it worked

Thank u

[shut bolt]

Sure

[echo ruin]

¿Cómo consigo que la herramienta Ticket te pregunte qué idioma hablas en el canal donde la persona hará su ticket?

[shut bolt]

De momento el bot no tiene una opción para hacer preguntas al usuario y crear un ticket dependiendo de ello. Lo que si que puedes hacer es tener varios paneles como tenemos en #🎫│make-a-ticket para que el usuario elija el idioma que habla y de allí cree el ticket que corresponda

[echo ruin]

¡Muchas gracias! : D

[shut bolt]

Con gusto!

[jade topaz]

hi

[shut bolt]

Hi

[jade topaz]

is there a way to know the time of subscription in command not in dashboard ?

[shut bolt]

Nope

[jade topaz]

ok 👌

[echo ruin]

¿Cómo agrego un panel y cómo hago para que el nombre del boleto (según el idioma que elijan) se nombre de cierta manera?

[shut bolt]

Para poner varios paneles en uno necesitas hacer esto

[humble sequoia]

Multipaneles

Los multipaneles son una función premium que permite que un solo panel tenga múltiples botones para abrir distintos tickets.

Cómo crear un Multipanel?

Los usuarios premium pueden combinar multiples paneles en un solo multipanel.

Primero encuentre las IDs de cada panel que desea combinar. Las puede encontrar en sus Panel Configs del Panel de Control.
Luego, envía el multipanel usando $panel [id1] [id2] {id3} ....
Ejemplo: $panel 1 2 4 17 35 (Para combinar los paneles 1, 2, 4, 17 y 35.)
Se pueden combinar hasta 25 paneles en un solo multipanel.

[shut bolt]

Y para lo del nombre

$esticketname

[humble sequoia]

Nombre del Ticket

El nombre del ticket es el nombre por defecto de todos los tickets. Para editarlo diríjase a su [Panel de Control] → Panel Configs → Settings → Ticket Options. Allí podrá editar el nombre de los canales de los tickets abiertos y cerrados. También podrá usar variables en dichos nombres.

Nota: Esta es una función premium

[shut bolt]

Editar esto :)

[echo ruin]

Gracias!

[lone carbon]

where can i view all my bots ? its a website

[shut bolt]

Con gusto!

[shut bolt]

You mean the servers? Or the amount of bots in a server?

[echo ruin]

Me redirigieron a Amazon cuando intenté ir a ticketool.xyz

[lone carbon]

the server i think

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

[shut bolt]

Intenta con tickettool.xyz te faltó una T

[jade topaz]

Hi.. I would like some important help on the game

[lone carbon]

nah bro its a website that i can view all the bots in the server and there id ?

[lone carbon]

whats up

[shut bolt]

Which game?

[shut bolt]

Wrong place man, we are @pseudo glen support team

[jade topaz]

dragon raja

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[barren oasis]

this is a dumbass question but how do you add someone to a ticket

because I've been fiddling with it and it's not friggin working

I'm about to pull my hair out

[humble sequoia]

━━ moved to ticket ━━

[brittle wind]

hello, is there any plans to add "use application commands" to the Permissions Options for tickets?

[copper owl]

No talks about it yet.

You can give the roles that you want to use those commands access to using them

[brittle wind]

Yea, I’ll most likely end up doing that. We use ticket tool for private channels for certain members and I just wanted them to be able to use them there.

Slash commands will get more present in the next month though so I’ll just have to enable them for the roles sooner or later anyways.

Thanks for the info :)

[copper owl]

Anytime

There might have been talks btw, just from what i know, nothing yet

this time of the year is usually slow

[main elbow]

If a thread is opened with a channel that is opened by tickettool, is that thread included in the archived channel when the ticket is closed?

[copper owl]

No

transcripts are of the ticket itself

Im fairly certain that it wont transcript the thread as well

I will check tho, there's an interesting experiment to be done here

[main elbow]

What my team is interested in doing is having a thread hanging off of tickets that would be private to a subset of individuals; so that they can discuss the ticket without having to lose context in other channels over time.

[copper owl]

well that wont work unfortunately

ticket tool doesnt consider a thread created within the ticket as a ticket

the best you can do is setup a ticket transcripting channel

[main elbow]

transcripting channel?

[copper owl]

a transcript channel

a channel where ticket tool would send a copy of the ticket into the channel where you can view everything that was said in the ticket by clicking on a link

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

this

[main elbow]

That is what creates logs like this, correct?

[copper owl]

Uh can i get a better screenshot?

i guess so, if under that file it has a direct link

[copper owl]

yes

thats the transcripts

[jade topaz]

hi?

i have a problem

[humble sequoia]

━━ moved to ticket ━━

[glossy sundial]

Hello guys
i want to ask you
is it doable to setup auto ticket opening when a new member joins the server?

[copper owl]

Thats not possible and I highly doubt it ever will be

that will just rate limit the bot more than any other automation feature depending on the server

[glossy sundial]

I was thinking of this since it would be a nice way to introduce especially newcomers to the team behind the server

[jade topaz]

[glossy sundial]

especially when the serveris new

[copper owl]

then why not make a channel with staff intros?

not only will the feature rate limit the bot, it'll just fill your server up with channels

and discord has a limitation on those. 50 per category and 500 per server

[glossy sundial]

yes true
thanx for the tip

[pale garnet]

@copper owl hey Neptune, sorry for the ping, but can you have more than 3 types of things like for the tickets here there are all those language options

[copper owl]

just FYI, it's against the rules to ping us in here

#🎫│make-a-ticket was created so you can open a ticket to contact us

[pale garnet]

Oh

[hard cape]

Do you mean multi-pannels?

[pale garnet]

Sorry

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

Note: This is a premium feature

[copper owl]

here's how you can have multiple panels

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

here's where to edit the buttons

[pale garnet]

Like these

[hard cape]

I can do the,

them*

[copper owl]

[copper owl]

@pale garnet

[pale garnet]

Just wanted to make sure we were talking about the same thing

and do you need premium for it

[copper owl]

yes

[hard cape]

Neptune, can i use too commands like $multipannels to see how to do it?

[copper owl]

check #🤖│bot-spam

[hard cape]

Do yk what i mean?

[copper owl]

and use them there

thats the main purpose of the channel

[hard cape]

kk

[copper owl]

just check its pins

it has all the tags/commands you can use

[pale garnet]

Is whitelable worth it

[hard cape]

it works, ty

[copper owl]

whitelable?

[pale garnet]

Also do I need to be the owner to have premium on the server

[copper owl]

you mean premium?

[hard cape]

no

[copper owl]

no. as long as you have access to the dashboard, you can buy and assign the premium

[pale garnet]

The 3rd one

[copper owl]

this isnt ours..?

[pale garnet]

I see

[copper owl]

is that our website?

[pale garnet]

Ignore me

[pale garnet]

Thank you for the help though

[iron night]

Gave 1 Rep to Neptune (current: #1 - 421)

[copper owl]

im afraid you may be asking the wrong server.. haha

[copper owl]

No problem

[high bear]

$vote link @jade topaz

[copper owl]

#🤖│bot-spam there's a channel for this.

you can also use your own servers. the vote commands are global

[high bear]

oh i'm sorry

forgive me

[civic mirage]

hello guys

please, if i have muted user, how do i make him see and be able to message in tickets? cause the muted role is by default never able to send messages to even new created channels

hope yall understand xd, anyone knows?

[copper owl]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[copper owl]

User Opened Permissions -> Send Message + Read Messages

[civic mirage]

that doesnt solve my problem

i mean

if user has the * muted * role, yk

[copper owl]

how doesnt that solve your problem..?

it's literally giving the user permissions to talk and see the channel

regardless of the roles

isnt that what you asked for or did I misunderstand the question?

[civic mirage]

it iis

but it doesnt work, somehow -.- w8

oh wait

theres the thing you can view server as some role, and of course i wont see the channel as other role 🤦‍♀️ thx for help tho

[copper owl]

yeah thats because ticket tool doesnt work on role permissions..

but rather user permissions.

[civic mirage]

yeaah

[copper owl]

if it worked on role permissions, everyone with the muted role would see the ticket

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Dec 10, 2021, 7:49 PM

[civic mirage]

ofc, u right, sorry for yo time

[copper owl]

No worries

you didnt waste my time haha

[pseudo dome]

Hello! I cant find my server on the ticket tool.

We've added the bot into the server, and it isn't showing?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[copper owl]

@pseudo dome ^

[pseudo dome]

Thank you!

[uneven heath]

Hello everyone. I opened a ticket in a server but i can’t find the ticket anymore with the server channels. What can i do to close it because its still open and i can’t open a second ticket.

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Is there a way to view closed ticket history?

[upper finch]

mmn i need help, kinda, so. i did the setup and put the category thing. the regular. but- when i tested it out it didnt popup under the category. so. uhm i dunno if i did something wrong orr ;^;

[jade topaz]

@upper finchEnable the bot to only create channels in that Category, under Edit Category. Don't give it Server Setting role permissions, just Edit Category role permissions.

To Edit Category, right click the category.

[plain surge]

Or you can choose the category on the Dashboard here

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[plain surge]

Then press save

Make sure the bot can see that category tho

[upper finch]

thats what i did ;w;

[plain surge]

Do you mind trying again? And for good measures hit the save button like twice

Also nake sure that the bot has access to that category @upper finch

[upper finch]

i made sure the bot has access to the category and everything i also pressed save a few times it still does the same thing ;w;

[jade topaz]

Make sure the bot only has access to the category through Edit Category Role permissions & not Server Settings Role permissions.

[upper finch]

it doessss

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

How can I view closed ticket history?

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

Which settings should I enable to be able to view chat conversation of closed tickets?

[copper owl]

None

it's the transcript channel.

[daring saddle]

Hoe i c

[jade topaz]

^spam

I see, transcripts do not automatically save, only save when clicking Transcript. Did I do something wrong?

[copper owl]

nope, thats how it is

[jade topaz]

Ok. Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 424)

[copper owl]

auto saving transcripts is for premium only

[jade topaz]

Hey, is it possible to assign a role to someone that creates a ticket?

[plain surge]

No unfortunately, Ticket Tool can't give/remove roles. @jade topaz

[jade topaz]

Ty dom @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #20 - 41)

[jade topaz]

@jade topazDyno bot can auto give roles apon joining or you can self assign roles.
https://wiki.dyno.gg/en/modules/autoroles

Ye, wanted just to assign it when they create ticket, ill do it myself np, ty

[austere holly]

Where is the user manual?

[jade topaz]

Docs: https://docs.tickettool.xyz/en/home

[austere holly]

thank you!

[iron night]

Gave 1 Rep to USAAmericaUSA (current: #53 - 2)

[nova scaffold]

@green summit

@green summit omg

[jade topaz]

.

[wheat torrent]

hello

can someone help me ?

[pulsar anchor]

Error why

[wheat torrent]

why is not mention the role ?

also it not writing the } at the end of the role name

[wicked scroll]

What do you need help with?

[wicked scroll]

Is the role name correct?

[wheat torrent]

ohh hi

i just fix the problem

[wicked scroll]

Alright :P

[wheat torrent]

it was becouse i dont have space to wirte

[wicked scroll]

You can use the $id format too

example

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[wheat torrent]

ohhh

[wicked scroll]

So <@&642118166243311646>

[wheat torrent]

ok thx ❤️

[pulsar anchor]

Screenshot (11 Dec. 2021 12:45:30 pm)

Why this error

Pls tell me why this is don't send create ticket message and this error show

Hello pls ticket tool

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[pulsar anchor]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[wheat torrent]

@wicked scroll

yo can i ask something ?

if i want the support role can type $rename in the ticket
How ?

i just want them to close/open/Transcript and do $rename

but without mange the ticket room

[wicked scroll]

Use $debug on the channel you are trying to send the panel to

[wicked scroll]

Dont ping uspport team :p

[wheat torrent]

ohh sorry

[wicked scroll]

Could you explain better?

[wheat torrent]

ill try my best

i just want the support who can see the ticket room

i want them to have the perms to close or open the ticket

also to Transcript and rename the ticket

[wicked scroll]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[wheat torrent]

but without mange the room

[wicked scroll]

and

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[wicked scroll]

Support Team Opened Permissions

[wheat torrent]

ok i have to open active this ?

[wicked scroll]

So: Manage Channel

[wheat torrent]

ohh ok

thx ❤️

thanks @wicked scroll

[iron night]

Gave 1 Rep to otaviocng (current: #15 - 73)

[wheat torrent]

uhh

i need another help

[fair river]

anyone know if you're able to get rid of the 30 second cooldown for people making tickets? I'm only getting 2 tickets every 30 seconds and its annoying

[wheat torrent]

can i choose a role cant open a ticket ?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[wheat torrent]

thx

[jade topaz]

how to enable

[pulsar anchor]

I am click send but shoe error

[faint pike]

Hey

[median wigeon]

Hey

[median wigeon]

Than the bot doesn't have the permission in the channel / server to send messages and embeds

[jade topaz]

Idk how to set up mine i triwd everything but im mobile

[median wigeon]

Mobile is different but stil working, go to the site tickettool.xyz and log in with your discord account

[jade topaz]

Ok ty

[rustic pollen]

anyone help me to set up the bot

[median wigeon]

How can i help you today?

please go to the website tickettool.xyz

and than log in with your discord account

@rustic pollen

[rustic pollen]

right yes I think I've done it

I'll come back shorrly

shortly

@median wigeon

how do I make it after the ticket is closed it deleted the new channel

[median wigeon]

You can use the command $delete

Ore click on the delete button in the channel

[plain surge]

@median wigeon you can also have the bot auto delete the ticket after it is closed by disabling "Two step ticket" in General options

[median wigeon]

Yes i know

[plain surge]

Then you should let the user know about this feature as well 👍

[rustic pollen]

oh thank you

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #20 - 42)

[rustic pollen]

where do u find that tho

[plain surge]

https://i.imgur.com/sXIrgvh.gif

[rustic pollen]

on mobile

[plain surge]

Same steps, just a different zoom view

Panel configs > Settings > General options > Two step ticket

Then Save

[rustic pollen]

can you come test it please

for a sec

[plain surge]

You can test it by just opening a ticket and then pressing the close button. It should then get deleted

[rustic pollen]

yea

perfect

thank you so much

[plain surge]

No problem 👍

[rustic pollen]

thanks @plain surge

[iron night]

@rustic pollen :: You can't rep D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐#5201 for 49 minutes and 7 seconds. Try coming back later?

[rustic pollen]

oh

[dull crest]

I’m getting so many tickets on the server its hard to be closing them all manually... is there still no automation solution or something else?

Can I limit the number of people seeing the open tickets?

[copper owl]

Nope. No automation for closing tickets.

As for your second question, you'll have to elaborate a bit as I dont see how limiting the amount of people who can see open tickets could solve your issue

[dull crest]

Have other people in the team viewing all open tickets

Id rather only view myself and close

[copper owl]

Ah. you worded your question weird at first. Yeah you can just add more support roles or better yet, make one universal "staff" role and make that a support role, then assign the role to your staff members

[copper owl]

yeah well that's kinda just shooting yourself in the foot there

depending on how many tickets youre getting, you'd have to close and handle tickets almost every minute of the hour

[dull crest]

Hm okok. Jesus thats a lot of work

[copper owl]

what is a lot of work? handling the tickets or assigning more support roles?

[dull crest]

Handling ticket closing

[copper owl]

i mean yeah.. if you're going to limit closing tickets to a singular person, then you should be ready to getting backed up with tickets

[dull crest]

Can I change the position of where the tickets open?

[copper owl]

We'd love to add more automation options since they're really desired, but discord's rate limiting as of now is one of the only things holding us back

[dull crest]

Like now they are being added to the top of the server

[copper owl]

yeah thats most likely because you have 50 channels in your open category..

which is another issue.. discord has limits for channels

50 per category and 500 per server

you can just assign another secondary category as an open category, or delete channels

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[dull crest]

Okay thanks. I added a category for tickets. Didn’t have one before. I wish there was at least a way to close many tickets together all at once

[copper owl]

I dont think there ever will be, sorry

Unless discord fixes the rate limits, closing multiple channels at once is most likely not going to happen.

[jade topaz]

Can I make it so specific roles are pinged for specific tickets with premium?

[humble sequoia]

━━ moved to ticket ━━

[wise karma]

so my server had it free version of ticket tool now we bought premium but how do we get the premium bot to our server? 🤔

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

@wise karma ^

[wise karma]

Thank you 🙏

[iron night]

Gave 1 Rep to Neptune (current: #1 - 425)

[copper owl]

anytime

[rustic pollen]

thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 426)

[wise karma]

Stupid question, i see in some servers they can put in a custom image on the Premium ticket tool but how 🤔

[tribal cedar]

You mean in the ticket message? You would just put the url in the image section of the embedded

[wise karma]

Nono, the actual picture instead of it being a profile picture of a ticket it's for example the server logo 🤔 they have done it in servers such as "Sinful 18+" and other big servers 🤔

oh no, my mistake i was looking at a different bot 😅 sorry about that 👐

[tribal cedar]

Nps I was just starting to scratch my head

[jade topaz]

I need help with ticket tool in my own server

[tribal cedar]

What's the issue?

[jade topaz]

Idk how to like do that i have it in my own server but dont know how to

I have it in my server but dont jnow hoe to create one

You know what i mean

[tribal cedar]

You mean set it up?

[jade topaz]

Yehhhh

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[tribal cedar]

You should follow that and ask any specific questions here

[jade topaz]

Im not english so its hard

Alr

[tribal cedar]

What's your language?

[jade topaz]

Dutch

Can you do it for me in my server i dont know how to get it

The words are too hard for me you know

@tribal cedar

[tribal cedar]

No I can't sorry

You can use this

[humble sequoia]

━━ moved to ticket ━━

[rustic pollen]

guys

[jade topaz]

Yooo

[rustic pollen]

why is making a server so hard

[jade topaz]

Idk lol

[shut bolt]

Well

It's hard when you start

[jade topaz]

I need someone who can do ticket tool for me

[shut bolt]

Once you practice on that, it's easy

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[jade topaz]

I got banned

[shut bolt]

Check this guide and do it all by yourself, it's easy

[jade topaz]

Idk why

[shut bolt]

Oh

[jade topaz]

And im not english

[shut bolt]

The cloudfare protection

[jade topaz]

So thats why

[shut bolt]

What's your native language?

[jade topaz]

Dutcu

Dutch

[shut bolt]

$deticket

[humble sequoia]

Deutsches Support-Team

Wenn du Hilfe vom Deutschen Support-Team erhalten möchtest gehe in #🎫│make-a-ticket und öffne durch einen Klick auf den :flag_de: Button ein Ticket.

[jade topaz]

Thats german

Bro

[shut bolt]

/nl My bad I misread your message, and you got a ticket opened and you were told we can't set the bot for you, so please wait for the ddos protection ban to timeout so you can set it

[robust sandal]

Mijn slechte ik heb je bericht verkeerd gelezen, en je hebt een ticket geopend en je kreeg te horen dat we de bot niet voor je kunnen instellen, dus wacht alsjeblieft tot het ddos-beschermingsverbod een time-out krijgt, zodat je het kunt instellen

English (en) → Dutch (nl)

[safe ibex]

How do I add someone to a ticket

[shut bolt]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[safe ibex]

Ty

[shut bolt]

Sure

[safe ibex]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #3 - 228)

[shut bolt]

[safe ibex]

[rustic pollen]

thanks @everyone

thanks @tribal cedar @jade topaz

[iron night]

Gave 1 Rep to Enigma (current: #14 - 82)

[severe path]

[shut bolt]

SAJASJASJAS don't you dare to do what you always do

[severe path]

oh

good idea

[shut bolt]

You traitor

[jade topaz]

how do you make a ticket for youe sever

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[swift monolith]

Hi

Where can I find help For next Earth website

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[swift monolith]

Not workin

[shut bolt]

What isn't working?

[swift monolith]

Support team page

Need help to log in to next Earth website

[shut bolt]

You mean the bot's dashboard?

[swift monolith]

I meant after log in

I didn’t receive any code

Where do I go to solve this problem?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dire lotus]

How do I set up the roles to who can talk within the tickets and stuff?

So who can answer I mean

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Check this

[dire lotus]

K

[sleek creek]

pleasde my bag stuck on mountin

like 2 hours of progress

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[split owl]

Hi do you create a ticket in your own server?

[rustic pollen]

for what

[split owl]

Just in General

Idk how to make one in my server

[rustic pollen]

may I help you

[split owl]

Yes

[rustic pollen]

first do you have the bot in your server?

[split owl]

Yes

[rustic pollen]

aleight

then

go to

#573205317870157855

and follow the steps

[shut bolt]

Hi there! Check what Badluck31 said

Or

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Use this guide too if you would like too

[rustic pollen]

last user said

#no respect

#admin abooz pls demot

#BadLuck31s Lives matter

[atomic barn]

Um, you ok there?

[rustic pollen]

no

I got offered by someone called pablo

[shut bolt]

?

[rustic pollen]

last user said

I have a name

im offended

no thank you

[shut bolt]

Oh

Sorry my bad

Corrected, sorry

[rustic pollen]

it's ok I'm only messing bro I'm dieing of bordem

but serious talk here

I need discord server making hell

help

[shut bolt]

What do you need help with?

[rustic pollen]

basically

I want it so when you join you have to read the rules and only the rules and support channel are available to use and when they react with emoji on the rules they access all of the channels

[shut bolt]

Oh I see

You should make a verification system

Not a thing that TT can make though

[rustic pollen]

Pablo im just a kid it's hard

well a teen

[shut bolt]

It's not that hard, trust me, look out for YT tutorials with Dyno, or Zira or Carlbot, I can't do much rather than telling you that

[rustic pollen]

carlbot

isn't that turtle

[shut bolt]

Yup lmao

I often suggest using YAGPDB

Look for tutorials with it

[rustic pollen]

hm okay I will

thanks pabby

[shut bolt]

Sure

[rustic pollen]

have this

oh wait

also

can I have this feature in my server

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #3 - 231)

[shut bolt]

The rep system?

Sure, it's done with YAGPDB too

[rustic pollen]

can I please have a link to the server or to the internet or?

[shut bolt]

Sure

Support: https://discord.gg/4udtcA5

That's their support

[rustic pollen]

thank you pablo

il hop back in if I need anything

[shut bolt]

Sure

[sleek creek]

that was my first wipe and those lazy devs ruined it gg anyway

[rustic pollen]

wdym

@shut bolt

mate got a sec

[shut bolt]

Sup

[rustic pollen]

what's that mean

[shut bolt]

Probably they have a verification level that you don't have yet, probably 2AF or email verification, not sure which could be the exact one

[rustic pollen]

soo what do I have to do like

[shut bolt]

Check your account and enable 2AF

And check if you have your email verified

[rustic pollen]

alrighty it's the 2 af

[shut bolt]

There you go, enable and then try again

[rustic pollen]

do I need to have it enabled to use the bot?

[shut bolt]

Nope

[weary rampart]

any reason the bot is down atm?

I can't process tickets in my server.

[humble sequoia]

━━ moved to ticket ━━

[rustic pollen]

what this server only got one lady admin

[copper owl]

are you referring to kenzie being our only staff member who is a woman?

[rustic pollen]

yes

[copper owl]

yup.. we dont recruit people based on identity..

[rustic pollen]

i know lmao and Ive heard ur like the best on the support team

and I love ur bio

[copper owl]

I see, the way your worded it seemed like it was a bad thing that we only have one female support member lol

which is why i was confused

[rustic pollen]

oh no it's not bad lol

how is your day anyway

[jade topaz]

How do I ping 2 people when a ticket is opened?

[copper owl]

use <@ID> or ping a role they both have

[rustic pollen]

why is making server so hard

[jade topaz]

How

[copper owl]

how what?

which part of that do you need elaboration on

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

Instead of using the {}

use <@ID> and get their respective IDs, it will ping em

[jade topaz]

Tysm

[rustic pollen]

thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 429)

[copper owl]

no problem

lmao

[rustic pollen]

u are cool

[vast cedar]

.

[patent sonnet]

Hi

هلا

[boreal lotus]

Hey.. Will there be an option to auto close tickets after X hours if noone replies?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[boreal lotus]

.. thats not good.. But other Ticket systems can do it too

[copper owl]

because other ticket systems offer different things with premium

it all depends on the bots features and whats available for free

[boreal lotus]

i mean im using premium bot since months

[copper owl]

that's great, but with the current rate limits, we cant enable automation again

[boreal lotus]

maybe there should be a Premium+ Plan where you get those specific features

i guess not every server needs automation

But for Hosting Provider its pretty awesome

[copper owl]

People already complain about $6 a month, so im not sure about increasing it for automated features.

[copper owl]

trust me, what you want? every server wants. almost every server at that.

[boreal lotus]

i mean .. just go to 5$ with the normal plan and 7 / 8$ for automation stuff included

[copper owl]

Either way, whatever workaround there is, it might be a while until it happens

[boreal lotus]

i honestly would buy it

[pale sonnet]

It's verry hard to make

Can someone help me?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[pale sonnet]

I did that

But it doesn't seem to work

[copper owl]

what did you do?

what step are you on

[pale sonnet]

I read it then i did all steps

[boreal lotus]

How can i get the Premium Subscriber role?

[copper owl]

okay so what isnt working? because if you did all the steps, you should have a panel sent to a channel\

[jade topaz]

urge me to add a help ticket or question to my RP server for SA-MP

[copper owl]

run $pc in #🤖│bot-spam

[boreal lotus]

awesome! ❤️

[jade topaz]

urge me to add a help ticket or question to my RP server for SA-MP ?

[pale sonnet]

@copper owl Can u get on my server and set it up?

[copper owl]

you dont need to spam

[jade topaz]

Sorry

[copper owl]

No. I can be here and help you out step by step though

[jade topaz]

I need help

[copper owl]

@jade topaz look at the guides for help regarding the setup

[pale sonnet]

@copper owl how do i make the bot say the create a ticket button on a channel

[jade topaz]

How do I have more than 1 button?

[pale sonnet]

@copper owl @copper owl

[copper owl]

Why are you pinging me btw?

this is community support

#🎫│make-a-ticket is a thing :D

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[mystic hound]

@jade topaz

[plain aspen]

hey, I'm just wondering on how to reset the ticket numbers as I was opening some for testing and would like to reset that number back down to 0

[copper owl]

Ticket Count is in General Options of your panel settings

[plain aspen]

thank you!

[rustic pollen]

hi

everyone

[hasty idol]

d

d

[bold scaffold]

what

[rustic pollen]

guys

[pliant sun]

.

[jade topaz]

$vote redeem

[shut bolt]

#🤖│bot-spam

[jade topaz]

Ow, is that new?

[shut bolt]

Relatively, it was reopen recently 😄

[jade topaz]

Ah oke nice, i have done it more times in this channel, becease there was not another channel for commands

[shut bolt]

No worries, now you know where you can go and test all commands :)

[jade topaz]

Thnx!

it just crashed?

[jade topaz]

Ticket Tool premium is not working...

[jade topaz]

i was editing it, lol, website is down as whole

[shut bolt]

Oops

Let me check

[flat wraith]

hm

[shut bolt]

Seems it is down

$ping

[jade topaz]

Ow, i have vote a minute ago, but now it isn't working 😉

[flat wraith]

bot is rip?

[jade topaz]

Yes

[flat wraith]

((

I hope he will rise soon

[copper owl]

Alright we know the drill.

Ticket Tool may be experiencing issues currently. We will alert the dev and the management team about this. We appreciate your patience and we apologize deeply for any inconveniences that occur.

[flat wraith]

ty

[jade topaz]

Ticket tool does work, but very slow for me, it only sends a response after 2 minutes.

[winter bone]

is the website down?

[jade topaz]

Yes, the bot as whale.

[copper owl]

@jade topaz@winter bone

[winter bone]

ok, thanks

[jade topaz]

Yes, i have read it, but i have send a react to you: "Ticket tool does work, but very slow for me, it only sends a response after 2 minutes.
"

[dapper flame]

i just subscribed to billing and crashed it

[winter bone]

and me too @dapper flame

[jade topaz]

Alright we know the drill.

Ticket Tool may be experiencing issues currently. We will alert the dev and the management team about this. We appreciate your patience and we apologize deeply for any inconveniences that occur.

[winter bone]

is working now

[willow talon]

How to have creator ticket in my serv

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

@willow talon ^^

[balmy warren]

Anyone else having an issue where a ticket is created and then the ticket tool bot is kicked out of the server?

[copper owl]

Nope, most likely your security bots

[balmy warren]

Will check on that. thank you.

[rustic pollen]

Neptune

[copper owl]

Yes?

[rustic pollen]

your sweet

[copper owl]

Uh thanks lol

[rustic pollen]

i fucking hate boys

bots they are so hard

[hard cape]

U want to help with something?

[rustic pollen]

what do you mean

[frail vortex]

Mine keeps saying I don’t have the bot in any of my severs, I trying everything and it wont work…

[shut bolt]

Hey there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog in the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using $level on your Discord Server

User permission level with Ticket Tool
@User is permission level: 0 (User)
```» *If it shows that your permission is **0**, you don't have any of the above **3 things** to manage the dashboard.*


**See the GIF below on how to relog:**

[shut bolt]

Have you tried this??

[frail vortex]

Yeah…

[shut bolt]

Check the note and try the $level command

[frail vortex]

Ok

Ohh ok that’s why, thank you

[shut bolt]

Sure!

Btw, you can ask your server admins giving you a dashboard role with these steps:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 13, 2021, 2:29 AM

[cobalt shell]

hi there, is there by any chance that i can check my invalid ticket?

i mean the ticket that was being deleted

[soft bloom]

Will Ticket Tool get slash commands?

[scenic plinth]

I believe it's planned for the future but not anytime soon. Dont quote me on this.

[scenic plinth]

If a transcript was saved, yes, view the transcript channel or dms with the bot. If not, unfortunately there is no way to view it without the transcript.

[soft bloom]

Will message commands be removed after april 2022?

[scenic plinth]

I don't know what you're referring to, but I don't believe we're removing anything.

[buoyant falcon]

How do i setup a ticket

@wicked scroll

[rustic pollen]

guys

I like this bot alot

[jade topaz]

What is that ?

[smoky scaffold]

Heya all I'm having an issue with ticket overflow, we are getting so many tickets that it overflows and creates multiple open ticket sections and the closed section gets overrun and starts mixing with the closed tickets, can someone please help!

[jade topaz]

new user here. can anyone hellp me set it up

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[bronze comet]

Refer to this guide

[humble sequoia]

Solved in another channel.

[copper owl]

for this ^

[jade topaz]

nothing happens after "authentication successful"

[humble sequoia]

━━ moved to ticket ━━

[rustic pollen]

hello what's it mean when I press create ticket it says channel verification is too high

[copper owl]

it means you need to verify in the server before you can open a ticket

[rustic pollen]

Neptune

yes sorry

just found it

I have another question

[copper owl]

some servers need you to verify your email, others need you to verify your phone

depends on their moderation level

[copper owl]

go ahead

[rustic pollen]

yeah I changed it

and basically

I get the log

but not the tranacript

[copper owl]

Are you pressing the transcript button when you close the ticket?

[rustic pollen]

what do you mean

I only have a close

[copper owl]

once you close a ticket, there should be a transcript button you press to save the transcript

[copper owl]

once you close the ticket, does it get deleted?

[rustic pollen]

yes

[copper owl]

you'll have to enable Two Step Ticket in General Options

otherwise, unless you have premium which gives you the autosave transcript feature, you wouldnt be able to save the transcript