🆘│community-support

[fast sable]

ID or name

[shut bolt]

ID

ID is better as if you change the name of the role it will still work

[fast sable]

Cool

[fast sable]

Ah makes sense

Ima go do it rq, brb

[shut bolt]

Sure, let me know

[fast sable]

Alright

Ok well I was doing it and it is late at night and I screwed everything up 🥲 but I am fixing it

[shut bolt]

Oh F, hope you can fix it

[fast sable]

I am trying :/

Aye I think I got it

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 212)

[shut bolt]

YAY!!

[shut bolt]

Sure!

[fast sable]

Ya luckily my old panel saved so I just updated the settings I wanted and used it again 😂

[shut bolt]

[fast sable]

"Work smarter, not harder"
-Sun Tzu

Probably

[fluid harbor]

how to make tickets

[humble sequoia]

━━ moved to ticket ━━

[quasi juniper]

hi

[queen isle]

هلا

مساعدة

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

Tu madre me la chupa puyo ticket tool

[vestal owl]

tipo

[gritty rune]

I’ve paid for this months subscription can my account be restored please

[tribal cedar]

Hello @gritty rune you may need to #🎫│make-a-ticket

Chose billing

[robust sandal]

TOTALE_NERF™(FULL REBIRTH)

Your mother sucks it on me puyo ticket tool

Spanish (es) → English (en)

[slate furnace]

How do I make ticket tool @ a specific role when ticket is opened

[shut bolt]

Hi there!

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check out this

[wet phoenix]

.

[copper owl]

@mint cargo

0/10 because we didnt do it for you? You were asked to take a video of the issue, and were given a solution (to try another browser), to which you replied "i dont think that will work"

Sorry that you expected us to do it for you, but that's not how it works here. Apologies ! 🙂

[shut bolt]

@jade topaz you can use commands in #🤖│bot-spam

This is for support

[jade topaz]

what

[shut bolt]

You just sent $help ping out here

[jade topaz]

i don't writte the commandes

[jade topaz]

no, i don't

[shut bolt]

https://i.imgur.com/QTk33Gp.png

[copper owl]

thank god we have logs

[shut bolt]

Yes you did lmao

[jade topaz]

sorry but my friend hack me

[shut bolt]

Xd

[copper owl]

damn you probably got the world record for getting back your account

[jade topaz]

sorry i don't speak english

[boreal lotus]

Hey Hey.. Will there be a Feature where the ticket system can ask the user certain predefined questions before the ticket is getting opened? It would be pretty nice if the user can give important questions so our support team doesnt have to ask

[copper owl]

you could just input them into the ticket message

or use tags

[boreal lotus]

nahh.. The users mostly ignore it

[copper owl]

Not sure if that feature is planned but it has been suggested

[copper owl]

people could just throw in random answers too ¯\_(ツ)_/¯

also i misunderstood your suggestion

that has been suggested before ages ago, but not sure on the devs stance on it

only time will tell whether it gets implemented

[mystic hound]

#📈│reviews message

@bright ruin I'm not sure how you expect us to help you when you provide no details and leave multiple tickets unresponsive for 10-12 hours.

If you have specific queries you'd like answered feel free to reach back out to us when you've got the time

[jade topaz]

Yesterday i startt s4..
Today when i wake up and try to log in game i see my acc is banned... Idk why..
Please help me.. My acc is Jaz

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper owl]

@jade topaz ^^

[jade topaz]

I dont know english can tell me what to do?

[jade topaz]

can i get premium role?

[copper owl]

you can run $pc in #🤖│bot-spam

[jade topaz]

ight thx

[copper owl]

well

i did say #🤖│bot-spam

[jade topaz]

sry

didnt notice

[copper owl]

No worries

[compact hawk]

How do I make it so when you clic kclose ticket the ticket is deleted automatically? I forgot how to do it.

[copper owl]

turn off Two Step Ticket in General Options of your panel settings

[compact hawk]

done

Also is there a way to clear the ticket data so like when a person creates a new ticket it starts back from 1 again

[copper owl]

not automatically no

you'd have to go to the ticket count in general options and restart it yourself

[fickle minnow]

So I cant log in it says this every time

[copper owl]

if you have premium, you could just remove the number from the ticket name automatically

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[copper owl]

youre on the documentation

thats the wrong website to log into

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

try that one ^

[fickle minnow]

Thanks so much

Also how would I use the Category settings for tickets because I would like to have tickets in categories

[shut bolt]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[shut bolt]

You should select a category in Category Open

[fickle minnow]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 213)

[shut bolt]

Sure

[fickle minnow]

Also it seems its not working

[tribal cedar]

Refresh the page? Is the category open still set?

If not set it again and save

[fickle minnow]

Its set and I refreshed

[tribal cedar]

It will only affect new tickets

[fickle minnow]

I made a couple new ones and they dont go into the catagorey

[tribal cedar]

Can you screenshot us the dashboard?

[fickle minnow]

yes

[tribal cedar]

And the tickets are just going on the top of the channels list?

[fickle minnow]

yes

[tribal cedar]

Try saving again and opening a new ticket

[fickle minnow]

I have several times

[tribal cedar]

If not maybe a supporter can get your serverID

They can check it

[fickle minnow]

Is it possible to kick and have the bot join again

[copper owl]

check if ticket tool has perms in the category

[copper owl]

that wont do anything

[tribal cedar]

Duh

[copper owl]

check this

[tribal cedar]

Im a moron

[fickle minnow]

it does

[copper owl]

here's the thing.

It either doesnt have permissions, or you need to set the category again and save

[fickle minnow]

doesn't work still

[copper owl]

okay so

create a channel in the tickets category

and run $debug in that channel you created

[fickle minnow]

understood

[copper owl]

let me know if TT responds, and if it does, send the message link here please

[fickle minnow]

https://discordapp.com/channels/509192800865353738/662692902245498910/916813727112769547

[copper owl]

isnt there a ticket right there?

[fickle minnow]

I moved it

[copper owl]

okay one second

[tribal cedar]

Now Im curious

[fickle minnow]

Probably just a bug

[copper owl]

not really

you have 3 panels

are you sure youre opening tickets from the panel that has the category options saved?

[fickle minnow]

maybe I dont

[copper owl]

because i just opened a ticket and it's working fine

[fickle minnow]

x.x

I put it in the wrong catagorey

[tribal cedar]

Happens

[prime bridge]

Xx 𝗘𝗟𝗜𝗧𝗘 xX has been silenced for 10m
Reason: Posting Discord Server Invites

Xx 𝗘𝗟𝗜𝗧𝗘 xX#6999 | 824207874971795506

[spring sparrow]

what should i do

[surreal narwhal]

I cant seem to get the transcripts to save to the channel I have selected

That channel does have the proper bot permissions

[humble sequoia]

━━ moved to ticket ━━

[scenic plinth]

For both

[prime bridge]

Xx 𝗘𝗟𝗜𝗧𝗘 xX has been silenced for 10m
Reason: Posting Walls Of Text

Xx 𝗘𝗟𝗜𝗧𝗘 xX#6999 | 824207874971795506

[eager cargo]

@bright ruin Regarding your statement in #📈│reviews, was there something you needed further help with?

[jade topaz]

Hi lads - simple one but username and password invalid as of this morning i.e. "Login failed. Please Check server address, username and password". This is TV solutions. I'm covered for a year's subscription and have been with you for the last month. Any need to update VPN/password? Great service I should add

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silver hatch]

How to set the transcript channel?

Please ping me if someone replied.

[deep relic]

hello

[deep relic]

Go to panel config and

Click the manage thingy

And then you will see transcript

[silver hatch]

I will try!

Thanks!

[deep relic]

Neptune tryna explain

[copper owl]

well

i wanted to see how you would explain it

and you didnt explain everything

[tribal cedar]

Panel configs -> settings -> logging options

[deep relic]

.

[deep relic]

yes

[tribal cedar]

It's a premium feature

[silver hatch]

Thanks!

[copper owl]

@silver hatch press on settings for your panel, then logging options

[deep relic]

Ik

[copper owl]

no it isnt

[silver hatch]

Can I have the link?

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[deep relic]

YES

[silver hatch]

Thank you so much!

[tribal cedar]

Oh mb

[copper owl]

well it would be appreciated to let them know about it

[deep relic]

how to partner server

[copper owl]

directions are always a plus

[deep relic]

#822625785990610954

[humble sequoia]

Our partnership program is currently closed.

We appreciate you being interested in partnering with Ticket Tool! Unfortunately the program for partnering is closed as of now. Currently, there are no plans to open applications again either.

» You can check #📣│server-news for our announcement whenever partnerships open up again!

TicketTool.xyz - Ticketing without clutter

[copper owl]

@deep relic ^

[deep relic]

Rip

Ok thx cya

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 399)

[copper owl]

Np

[silver hatch]

😭 where is the settings

[copper owl]

do you have a panel created?

[silver hatch]

Like this?

[copper owl]

yeah, you set a transcript channel on the website

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

select your server ^^

go to panel configs

then press on settings for the panel you want to set transcripts in

then go to Logging Options

you'll find it there

[copper owl]

refer to this

[silver hatch]

I will do it. Thanks!

Done, thank y'all for your help!

[upbeat timber]

Is there a way I can set a certain reaction to open a ticket?
For example react to the rules that opens a ticket to being whitelisting process

[copper owl]

just make a panel

you can set your rules into the panel message

but you cant set an already existing message to have a button (that wasnt even sent by TT)

[neat cobalt]

how can I add more support roles to be moderating tickets? Cuz I have Trial Admins and another role that aren't able to view tickets.

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[copper owl]

@neat cobalt right there ^

[neat cobalt]

I love u, ur a life saver

[upbeat timber]

Can you configure the bot to give options.
For example
Open the ticket then it gives you option to click.

Admin help
Coding issues
Whitelisting

Then that to ping certain role type to deal with the ticket

[copper owl]

yeah that's not possible

you can either have 3 different panels which are configured differently to ping a different role

or have one panel which everyone can see in

[copper owl]

i would advise this as it's a lot more organized and clean

so technically, what you want is possible, not in the way you think though.

[upbeat timber]

Ah so just use different tabs for different issues then that pings the role type I configure to

[copper owl]

correct

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

you follow these instructions to ping the role you want in their respective panels

also

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[upbeat timber]

Thank you, I shall have a little play with it.
Got it set up to ping admins already 👍🏼

[copper owl]

assign the correct support roles so the other staff teams dont unnecessarily have access to the tickets (if you'd like)

[copper owl]

Anytime

[deep relic]

+100000 social credit

[copper owl]

uh alright lmao

[dry spindle]

is it allowed to copy an emoji e.g to a privat server?

[copper owl]

i mean yeah

[dry spindle]

or are they copyrighted

[dry spindle]

thx

[iron night]

Gave 1 Rep to Neptune (current: #1 - 400)

[copper owl]

i dont think you can copyright emotes lmao

[dry spindle]

many servers deny it to copy their emojis

if they find it out you'll get banned

[copper owl]

yeah but they cant copyright their own emotes

[dry spindle]

yes

anyways im asking bc i dont wanna risk a ban xD

(im using them in dc bots (the emojis))

[copper owl]

nah im fairly certain no one cares here

[dry spindle]

thx

thanks @copper owl

[iron night]

@dry spindle :: You can't rep Neptune#6814 for 58 minutes and 2 seconds. Try coming back later?

[safe barn]

Please, can I put more than one button, meaning that I put buttons, and each button opens a different section for you, meaning that a certain button makes me open a book with my help, and another button with its helpers, understand?

[jade topaz]

in web you can see

there a option will

in create pannel

[pure kelp]

hello ive had a look around but i cant seem to figure out how to make new/open tickets have a prefix with the user that opened the ticket

[jade topaz]

k

[red plinth]

Hello how can I do tikt

[copper owl]

هلا صديقي

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

تأكد المعلومات هون

[red plinth]

اول

عربي

[copper owl]

نعم, عنا سوبورت عربي هون

[red plinth]

#573205317870157855

[tender wind]

why does the @ not work?
i do it as <@role name>

[copper owl]

because you either do {@role name} or <@&ID>

or {role id}

[bright ruin]

thanks @half kernel

[iron night]

Gave 1 Rep to Jayson G | UBP (current: #25 - 17)

[dull crest]

do we have a solution on automatic ticket closes/deletions ?

[copper owl]

You can have TT automatically close/delete the ticket is a user leaves the server in the middle of their ticket

you can also have TT immediately delete the ticket once you close

otherwise, there's not much automation for those

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[copper owl]

explains more on why ^

[grizzled thicket]

How do I make a ticket on my server?

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check out this guide

[dull crest]

how can I enable this? TT immediately delete the ticket once you close

[copper owl]

Turn off Two Step Ticket in general options

mind you, this wont allow you to get the Moderator message, which has the transcript, reopen, and delete button

[dull crest]

okay thanks

[copper owl]

meaning you wont be able to save the transcripts if you enable this, unless you have premium and you enable auto-save transcript

[dull crest]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 401)

[copper owl]

anytime

[next ibex]

Hi Guys, i'm trying to set up ticketbot on a server, but on my tickettool dashboard it keeps saying i don't have any servers to manage, even after logging out & in several times. (And yes, I've got root & server admin on the server, which the bot has been added to). Is there an obvious step i'm missing?

[shut bolt]

Please run $level in that server and send us the response of the bot

[next ibex]

Hi Pablo. thanks for the response - Bot is saying i'm just a User

User permission level with Ticket Tool
@next ibex is permission level: 0 (User)

[iron night]

@next ibex :: You can't give rep to yourself, silly.

[shut bolt]

Oh

Then you don't actually have server admin

The bot will check if you got the Administrator permission within one of your roles

Having a role named admin, or a role that has all perms except for administrator won't work

[tribal cedar]

@next ibex you can have someone with actual admin on the server add your role to dashboard perms in server configs

[tender wind]

i did {role id}

[next ibex]

Sorry, is this on Discord or on your Ticket Tool site? I'm in the root group on discord server, and i'm definitely not a user

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Dec 5, 2021, 6:04 PM

[shut bolt]

This is what Enigma meant

To add the role via the Dashboard

[iron night]

Gave 1 Rep to DanJayTay (current: #70 - 1)

[tribal cedar]

Ty

[next ibex]

This is what i'm seeing at the moment on the Dashboard page 😦

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[shut bolt]

Please read the note of this message

[shut bolt]

As we told you previously in response to you saying you have Admin, you need to actually have the Administrator permission

Check with the server owner

And if he isn't willing to give the perm

Ask him to add the role as a dashboard role

[next ibex]

I'm in the root group which has server administration permissions, so i have full access to manage the server. So shouldn't be a permissions issue. I'll check and get back to you

Thanks though Pablo!

[shut bolt]

Sure

Whenever you confirm you have the perms, run $level

And it should show you Level 4 if you have the admin perm

[next ibex]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 215)

[shut bolt]

Did it work?

[next ibex]

No. 😦 We're trying to work out why the bot thinks i'm still level 0. I had permissions to add the bot in the first place, but now it's convinced i'm level 0. Our admin is showing as level 6 though

[shut bolt]

That Level 6 admin is the server owner. And even though you can add the bot having the Manage Server permission it won't let you manage it

[tribal cedar]

Just have him add your role to dashboard perms ez pz

[next ibex]

Sorted, got level 4 now

thanks @tribal cedar and @shut bolt

[iron night]

Gave 1 Rep to Enigma (current: #14 - 81)

[shut bolt]

Sure bro

[tribal cedar]

Anytime

[tender wind]

doesn’t work

[shut bolt]

You missed the &

It's <@&ID>

[copper owl]

because that isnt the correct format

that format is to ping a user

not a role

[copper owl]

[tender wind]

alright thanks!

[iron night]

Gave 1 Rep to Neptune (current: #1 - 402)

[dull crest]

hi, so I have added a photo to be displayed and it is only visible through my PC but not through mobile

[shut bolt]

Could you please send us a screenshot of mobile too?

[shut bolt]

Uhhhh

I think it's really Discord being Discord 😅

[copper owl]

update discord

[dull crest]

i think its updated let me see

[copper owl]

if it is, just reinstall it on your phone

[deep relic]

[phone] social credit

[fair sentinel]

Hey am i able to open a ticket on support out of ticket tool
like things to do with my server?

[proven adder]

The server I put the ticket tool wont show on the manage server thing

[fair sentinel]

logout and login again

[proven adder]

I tried it didnt work.

Nobody know how to fix it?

[plain surge]

You tried doing it like this?

[fair sentinel]

open a ticket

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[proven adder]

Yep I tried that

[plain surge]

Try to clear the site cookies

[proven adder]

Already did. The first thing I did was that and it didn't work.

[plain surge]

Ok, please send $debug on your server and send me the link

[proven adder]

https://discordapp.com/channels/509192800865353738/662692902245498910/917168685033087037

[plain surge]

Can you explain your problem a bit more?

@proven adder try using a different browser

[proven adder]

Such as?

[plain surge]

If you are using Chrome, try Firefox or Edge

[fair sentinel]

Like how do i get someone banned from discord because they hacked my server and deleted it

[plain surge]

You report them to Discord.
https://support.discord.com/hc/en-us

[proven adder]

I can't find firefox or edge on my computer or anywhere :/

[plain surge]

Do you have a Windows or Mac?

[proven adder]

Good question; I think it's a windows.

From what I know

[plain surge]

Umm, how about your phone?

[fair sentinel]

how

[plain surge]

Trying accessing the Dashboard from your phone

[plain surge]

In the Trust and Safety section, there's an article on how to report issues

[jade topaz]

hello.

[plain surge]

Hi 👋

[proven adder]

Tried, failed.

[proven adder]

Hello.

[jade topaz]

can someone please provide me with a command to insert emojis into panel messages and names?

[plain surge]

There's no command for that. You need to add them through the Dashboard.

You can do so by copy pasting the Emoji ID in the field you want.
You can get the Emoji ID from using the ID command

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

Examples:

Server ID: $id ➝ 509192800865353738
Roles: $id @Role ➝ @humble sequoia
Channel: $id #channel ➝ #🤖│bot-spam
User: $id @user ➝ @copper owl
Emoji: $id ➝ ![ttonline](https://cdn.discordapp.com/emojis/818757771310792704.webp?size=128 "ttonline")

[plain surge]

Can you kick and reinvite the bot on your server, then relog on the Dashboard

[proven adder]

I'll try.

[plain surge]

@jade topaz ^

[jade topaz]

thank you hun, i'll try it !

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #20 - 35)

[plain surge]

No problem 👍

[proven adder]

Failed.

What did I break?

[humble sequoia]

━━ moved to ticket ━━

[dull crest]

I did it really has the same issue...

[copper owl]

most likely discord being discord then

[flint coyote]

I scrolled a bit and didn't see it. I'm having an issue with tickets not pinging roles anymore. I used both variables to get it to work, but nothing. I did {@therole} and also {roleID}.

Has there been a change?

[pale pilot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Would you mind if I ask for the server ID?

To check what could be wrong

[flint coyote]

So the answer is no? Nothing has changed? I have had these roles working for a long time then a couple of days ago it stopped.

Yeah one sec.

755183922526158948

[shut bolt]

Nothing has changed, role pinging has been kept as regular

Great, give me a sec

brb

[flint coyote]

Thank you!

[ivory pawn]

Can someone please help me

[shut bolt]

In which of the panels are you having this problem?

[humble sequoia]

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[shut bolt]

[ivory pawn]

So i need help with setup, I don't know how to so if someone can..

[shut bolt]

Sure

[flint coyote]

Admin shop and donations

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this @ivory pawn

[flint coyote]

I changed the donation one to the roleID

[ivory pawn]

It's hard idk how :(

[shut bolt]

I sent you the guide that explains every step

[shut bolt]

Okey, I'll check, brb

[ivory pawn]

I wi add you

[dull crest]

Is there any way I can go around this? I really need a solution for displaying an image

[ivory pawn]

There

@shut bolt Can you set up it?

[flint coyote]

Thank you.

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 217)

[shut bolt]

If it's working on PC but not mobile, it's a mobile problem and there is nothing we can do, sorry

[flint coyote]

Oh my co owner said she may have figured it out. lol I'll refresh and see what she did.

[shut bolt]

No, as told before, I sent you the required information

[ivory pawn]

Okay..

[shut bolt]

Oh

shopkeeper

[ivory pawn]

I'we seen it already, it's soo confusing..

I don't understand it..

[shut bolt]

Is that the exact name of the role you are trying to ping @flint coyote ?

[flint coyote]

Yes sir

[shut bolt]

Which specific step don't you get

[shut bolt]

Hmmm rare

[ivory pawn]

I dont understand everything..

[shut bolt]

Have you even read the guide?

[ivory pawn]

Yes

[shut bolt]

Do you mind if I open a ticket to see the problem?

[ivory pawn]

I'we read it before

[shut bolt]

In which step are you stuck?

[ivory pawn]

1st one

[shut bolt]

Haven't you been able to invite the bot?

[flint coyote]

She said she copied the role and pasted it in. It looks exactly the same as it did before. Let me make sure it's working now.

[shut bolt]

Sure, I'm on your server if you need me to test it out

[flint coyote]

I just tested on both and they are now working. No idea what was going on. It has been fine like that for like a year then stopped working then she did that to get it working again. lol

[flint coyote]

Thank you for your time!

[iron night]

@flint coyote :: You can't rep Yareaj_#4383 for 54 minutes and 33 seconds. Try coming back later?

[shut bolt]

Oh, do you mind if I ask, what change did she made?

[shut bolt]

Sure!

[flint coyote]

She said she pinged the role, then copied it from there.

Let me double check

[shut bolt]

Sure

[shut bolt]

Truly rare

If this get's to happen again feel free to reach us in #🎫│make-a-ticket

[flint coyote]

Thank you very much!

[shut bolt]

Sure!

[jade topaz]

hello, I wanted to know if there is any possibility of recovering some objects that I have sold to a merchant and when I realized I could not recover them

[shut bolt]

Hey there

[humble sequoia]

⚠️ You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.

- Please make sure to contact the appropriate Support Team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[shut bolt]

Wrong place man, sorry

[jade topaz]

hello, I wanted to know if there is any possibility of recovering some objects that I have sold in the merchant and when I realized I could not recover, thanks

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[shut bolt]

@jade topaz

[austere barn]

wont even work ong

[humble sequoia]

━━ moved to ticket ━━

[torn beacon]

how to make it ping me when ticket created

[shut bolt]

Ping you? Or a role?

[torn beacon]

a role

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[torn beacon]

thank you sir\

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 218)

[shut bolt]

Sure

[torn beacon]

what?

rep +

[shut bolt]

Oh yeah, we got a reputation system

Each "thanks" means 1 rep

[hushed onyx]

how to make different buttons like #🎫│make-a-ticket ? Is it available to non-premium users?

[torn beacon]

thanks\

[iron night]

@torn beacon :: You can't rep Yareaj_#4383 for 56 minutes and 27 seconds. Try coming back later?

[torn beacon]

oh

[shut bolt]

It is a premium feature called multipanels, more information on that below

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[torn beacon]

https://tenor.com/view/sad-cry-crying-tears-broken-gif-15062040

[shut bolt]

Appreciate it man :)

[hushed onyx]

tank u :>

[shut bolt]

Sure

[jade topaz]

I’m not able to make it so certain users with a role aren’t able to create a ticket. It still lets them do so.

[dawn warren]

روبوت التذاكر كيف أجعله يرسل كمية كبيرة إلى ذلك المستخدم في قناة التذاكر

[robust sandal]

ألعاب SPDM TIM متعددة

How do I get him to send a lot of that user to the ticket channel?

Arabic (ar) → English (en)

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

@jade topaz

[shut bolt]

$arabic

Oops

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[shut bolt]

Better

[torn beacon]

thanks

[shut bolt]

Sure

[jade topaz]

thanks, I previously tried to do it a different way but it didn't work.

[shut bolt]

No worries :)

[hushed onyx]

is there a lifetime plan for premium?

i'd be interested to figure something out. (Would i dm bot dev?)

[covert musk]

.

[atomic barn]

you can always create a ticket #🎫│make-a-ticket by clicking the "Billing" button and someone can answer there :)

[ruby jay]

Anybody have anything to help me with, this is my first bot and I cant find and up to date guide 😫

already created a ticket

[humble sequoia]

━━ moved to ticket ━━

[jade topaz]

how do i make hyperlink in ticket?

[plain surge]

To make a hyperlink you do this [text](url)

This only works in embeds tho, and in decreption fields, so it won't work in a field name for example
@jade topaz

[jade topaz]

ty

thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #20 - 37)

[plain surge]

@jade topaz I just checked, and actually you can have a hyperlink in the Author or Title section. You just add the text to the Author name or Title section, and add the URL in the sections which says URL.
But for a field you add there's only title and message, so you can use the method I mentioned above in the field's body

An example of Author URL

[humble sequoia]

Make sure to stay tuned to #📣│bot-news for status updates.

Click for Status Page!

Ticket Tool Bot Outage

At this time we are experiencing technical difficulties with the bot. Please be patient with us as we discover the problem and push a fix.

Dec 6, 2021, 9:59 AM

[plain surge]

And an example of Description URL

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[honest kite]

Hi

i would love to speak to someone

i want to strart using the bot in my discord channel and buy the premium one

[humble sequoia]

━━ moved to ticket ━━

[cosmic oak]

[red plinth]

سلام عليكم

كيف افعل تكت

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

@red plinth ^

[hard cape]

What are the advantages of a premium ticket tool bot compared to the normal one?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

@hard cape ^^

[hard cape]

I mean if Ill add premium bot on my server

[copper owl]

it's a more stable bot

[hard cape]

Kk

How u did this?

It’s cool

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[hard cape]

And What global ticket limit means?

[craggy geyser]

How many tickets each person can have open at once

[hard cape]

Tysm

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #5 - 208)

[hard cape]

Wth

[craggy geyser]

So if we had a panel limit of 1 on each option in #🎫│make-a-ticket, and a global limit set at 2, then you could have 2 open tickets at a time but only 1 per category so it would need to be 2 different tickets

[hard cape]

Ty, Ill create a premium ticket, So claim it cause u can explain very well

[jade topaz]

How do I make so a role have access to all tickets?

[copper owl]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

ok ty

no

[median wigeon]

Has the bot the right perms in the channel?

Can you try use the command $debug

Did you invite the premium or the free bot?

[scenic plinth]

Server id?

[median wigeon]

Thanx Kenzy

[scenic plinth]

Can it see the channel? Go to the members list on the right side of your screen and tell me if you see the bot.

Alright

[median wigeon]

Alright no problem 🙂

[mystic hound]

Rick 👀

[median wigeon]

Yes thats me

[mystic hound]

How come you don't have your former staff role

[median wigeon]

I deleted a lot of server and this one to, but now i got more time, i am looking in this server a lot.

[proven void]

what are the changes we'll see any slash commands to create new tickets for folks?

[copper owl]

Not as of now, no

slash commands wont be a thing for a bit i think

[proven void]

fair enough, thanks!

[spark patio]

помогите пожалуйста

[mystic hound]

Slash commands being introduced wouldn't change the ticket creation process I believe

Should only effect command style tickets

[median wigeon]

no it don't

[proven void]

That’s what I’m actually inquiring about. Vs <prefix>new|ticket user_id

It’s no big deal though.

[median wigeon]

Чем могу помочь?

[mystic hound]

As far as I'm aware it wouldn't change much, just that it'd be a slash command instead of $new.. although we have nothing set in stone yet

[proven void]

yeah, it's really just a wish, it literally would save zero time. Just a wonder on my part

[shut bolt]

@tiny sparrow

Hey there

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[shut bolt]

Check this

[copper owl]

@tiny sparrow not sure if you noticed but we have a help category

not sure why you went to #📈│reviews

[jade topaz]

$helo

$help

[copper owl]

#🤖│bot-spam please

[jade topaz]

But i need help with moderator

[copper owl]

not sure what you mean but if you want to use commands, #🤖│bot-spam

[jade topaz]

Need help

I started with bot first time

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

look at the documentation ^

[jade topaz]

Ok

Eh

I not understand all

Because

Where is panel?

On my ser

[copper owl]

you make it yourself

[jade topaz]

Bruh

500 hours later

[copper owl]

the setup takes no more than 5 mins

and thats if you dont know anything about the bot

[glad tundra]

im trying to create new roles on my discord and give them permissions to help with the ticket bot. but im unable to get them to view it im not sure where i havent looked. ive been on the dashboard nothing there. and ive been on discord nothing that stands out to me. how do i give a role permission to view tickets the bot creates?

[shut bolt]

Hi there @glad tundra

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Check this out

https://i.imgur.com/x4N4zeT.gif

This is the same but on a GIF

[glad tundra]

awesome i got it working thanks!

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #4 - 219)

[shut bolt]

Sure bro

[novel lintel]

What are the limits to tickets? I made 2 tickets and got a warning saying tickets are being made too quickly. I plan to use these tickets for NFT whitelisting, which is usually fast paced, so do I need premium to handle this?

[shut bolt]

While having the free bot you can do 10 tickets per minute

Now, that warning is that you are probably spam clicking the button and trying to create several tickets at once

This is the bot's way to prevent hitting rate limits

[novel lintel]

Does it have a limit to how many tickets I can have open at a time, etc? Thank you btw that helps a lot

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #3 - 220)

[shut bolt]

You can actually set it

There are two limits

The panel limit

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[novel lintel]

Ohhhh thank you

[shut bolt]

And the global limit, that is all the amount of tickets a user can have at the time in your server

[humble sequoia]

Global Ticket Limit

Unlike the regular Ticket Limit, the global limit will limit the amount of tickets a user can create at the same time for ALL Panels. When a ticket is closed again, the limit resets for that user.

To customize it head over to your Dashboard --> Server Configs --> Global Ticket Limit

Note:

This is not a limit for how many tickets a user can open at all times or how many tickets you can have open on the server in total. This is just a limit per user for open tickets.

[shut bolt]

Sure :)

[novel lintel]

Thank you! For the free plan I can do as many as I like right? just clarifying

[shut bolt]

Yup, you can create as many tickets as you want, the only limit is Discord's channels per server limit, that allows each server to have only 500 channels

[novel lintel]

Understood, my limit was 250 anyways lol thanks

Is it possible to create private threads with this bot if I have the server boost?

[shut bolt]

Currently TT doesn't support threads, apologies

[novel lintel]

No problem

[honest plume]

hello!! my ticket tool won’t show me other servers to put my ticket thing in do you know what i can do about that?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[honest plume]

oh okay, thank you so much!

thanks @humble sequoia

[iron night]

Gave 1 Rep to Ticket Tool (current: #6 - 200)

[edgy rock]

Hi there. I only finished setting up ticket tool yesterday and it seems we have had bots join: they seem to go straight to open a ticket I just had like 20 open. Any advice? I don’t know how those bots work but assume the designed to add reactions or click on any buttons as they enter?

[humble sequoia]

━━ moved to ticket ━━

[lofty quarry]

Hello everyone! Is there a way to sync the ticket that the bot has created with the category perms? Seems like it always creates an unsynced thread

[burnt roost]

hi! i was wondering why emotes from servers wasnt working in ticket message embeds?

[mystic hound]

Hey, you have to input the emote ID in the required field, you can use $id :emoji to get the ID

[burnt roost]

ok! ill try that ty

[iron night]

Gave 1 Rep to Light (current: #2 - 232)

[mystic hound]

rather than attempting to sync with a category, can set the permissions you want roles to have in newly created tickets under permission options of your panel configs

[lofty quarry]

So I tried doing that but some of the permission options are missing.

My ideal scenario would be a mod would create a ticket for the supported user then grant him permission to view and interact the ticket thread. This is so we avoid tickets creation that aren't actually worth of escalation. Is there an alternative?

[burnt roost]

wait so in the embed is it {the emote id} or like?

[mystic hound]

<emoteID>, when you run the ID command, it gives you the exact output to copy paste; for instance

$id

[humble sequoia]

<:LightLovesCookies:894703841520541757>

[mystic hound]

so you'd then copy paste ![LightLovesCookies](https://cdn.discordapp.com/emojis/894703841520541757.webp?size=128 "LightLovesCookies") to your embed field

[mystic hound]

you want only the moderator creating the ticket and the user being assisted to view the channel?

[burnt roost]

ty!

[lofty quarry]

The mod will create the ticket then grant perms for the assisted user to be able to interact with the thread.

As to avoid ticket spam and tickets not worthy of escalation 🙂

[mystic hound]

Do you want the other support members in your server to also view the ticket, or just the mod creating the ticket?

[lofty quarry]

The former! So all support members.

[mystic hound]

Alright then, you could make use of our command style ticket option. Have the bot monitor a staff only channel for commands, then run $new ID of the user in said channel, this will create a ticket for the user (I can explain in detail if required)

[lofty quarry]

😮 yes please that would really solve all my issues!

[mystic hound]

Alright, so under your panel settings; you'll find an option called Command Style Tickets, like so

just set the channel to monitor for command... field to a channel viewable only to staff, then instruct your moderators to run $new userID whenever they want to create a ticket for a user

[lofty quarry]

Omg! Thank you so much!

This helps heaps! Much appreciated 😁

[wooden basalt]

Guys I’ve ticket tool premium invite link but I didn’t buy it how’s that possible?

And it works can someone explain it

[copper owl]

yeah no it most likely doesnt work with premium

you can invite the bot

but it wont do anything without premium

[empty swan]

sup guys

do you knows where I change this warning message on the panel?

[copper owl]

$epmessage

[humble sequoia]

How can I edit/disable the ephemeral message?

These pop ups can only be seen by the user who triggered a certain action, like creating a ticket. They cannot be edited or disabled, as they are a discord requirement that is set by the developer of any bot. The ephemeral messages can be removed by pressing the little blue Dismiss message text, or by restarting your discord client.

[copper owl]

@empty swan ^^

[empty swan]

Thank you, I would like to change the nomenclature from ticket to commission

[iron night]

Gave 1 Rep to Neptune (current: #1 - 411)

[copper owl]

well, as explained here, changing it is not possible

[empty swan]

=/

[pale garnet]

Would this be a good place to ask about premium features?

[copper owl]

this would be the perfect place, or even #🎫│make-a-ticket if you want a support member to directly answer you

[pale garnet]

Is there like a list of features

[copper owl]

you can just check the dashboard

everything with a is premium

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

this is a short list ^^

[empty swan]

Thanks for the quick response

[iron night]

@empty swan :: You can't rep Neptune#6814 for 56 minutes and 27 seconds. Try coming back later?

[pale garnet]

Thank you

[iron night]

Gave 1 Rep to Neptune (current: #1 - 412)

[delicate grove]

Verify

This is a short list

[shut bolt]

?

[jade topaz]

How can I change this text?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[copper owl]

@jade topaz ^^

[jade topaz]

ok

also, How can I enable that anyone can open tickets but can't close?

[copper owl]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

make the close ticket button support only, or disable @everyone and enable the roles you want to be able to close tickets

[vapid apex]

how i can make a ticket ?

[humble sequoia]

━━ moved to ticket ━━

[pale garnet]

Oh Neptune does any other bot mess with channel perms that would effect this one

[jade topaz]

Nothing putting in Allowed or Disabled means all roles?

[copper owl]

unless you set it as that, it shouldnt

[copper owl]

i dont understand your question

if you dont input anything in those boxes, then everyone can close tickets

[jade topaz]

that was my ques

wait

A role is not appearing

oh

i found it

[wooden basalt]

It works premium
Everything in premium worked!

[copper owl]

Again, it most likely won't work unless you have premium

not sure if you have the free trial activated

[wooden basalt]

Bro I’m telling it is working idk how I didn’t pay or anything

[wooden basalt]

Nope I didn’t

My friend invited it to the server and IT WORKS

R u making me a lier?

[copper owl]

i cant physically make you a liar

only thing i can tell you is that premium features require premium

not sure what youve tried to do, and what your friend has done, but thats what I know

[wooden basalt]

Uhm okay at least I’ve premium bot that works for free

[copper owl]

which server is this?

[wooden basalt]

Jendeukie’s Shop Server

[copper owl]

yeah youre using the free bot

[wooden basalt]

Why did u join its private server excuse me!

[wooden basalt]

Nah it works

[copper owl]

yeah it works because it's the free bot

it has the white pfp

so glad to hear everything is working fine

[wooden basalt]

No

I had the golden pfp

But I’ve kicked it before u join minute ago

I’ll show u wait

[pale garnet]

I’m enjoying this ngl

[copper owl]

im serious not sure why you're persistent on this

like

even if you do have the premium bot working for free

why would you even tell us? we can just fix that issue immediately and your premium bot stops working

[copper owl]

you even gave us the server name

[wooden basalt]

That’s what I want to stop

[wooden basalt]

BUT I DID NOT ONOW U WILL JOIN SHUSH

[copper owl]

All i can tell you is that if youre using the premium bot

it would say so here

So yeah. Ill stop going back and forth because frankly you dont have the premium bot without premium

[wooden basalt]

See

I’ve it

Idk how but can y’all stop this mistake?

[copper owl]

im not sure if you know but you can invite the premium bot without premium

but it literally wont do anything

you also cant use any premium features unless you have premium

[wooden basalt]

NEPTUNE UR DUMB

I’m saying

[copper owl]

Well thankfully that's incorrect but we can agree to disagree

[wooden basalt]

That the bot

Works in that inv link

With premium FEUTURES

[scenic plinth]

Ok

[copper owl]

I understood what you said multiple times already

[wooden basalt]

Ok bye

[copper owl]

Ive also noticed that you may have skipped over this

and theyre gone

[pale garnet]

So is there actually a trial

[copper owl]

wdum?

a premium free trial?

yeah

[pale garnet]

That’s a first

[copper owl]

it's 7 days

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scammer
Moderator: @unique junco

[scenic plinth]

That's tragic.

[hard cape]

What is tragic?

[copper owl]

the ban

[shut bolt]

And the mod

[copper owl]

the question would be "who is tragic" tho 👀

[shut bolt]

Well

That's the joke itself

[hard cape]

Lol

[copper owl]

dont call tragic a joke!

thats mean :(

LMAO

[shut bolt]

LMFAO

I'm not calling plarp a joke

😔

[hard cape]

And a mod get banned?

[shut bolt]

No no

He banned

[hard cape]

Okok

Who is most active supporter there?

I think Neptune is

[formal jewel]

Hi

[hard cape]

Hello

Do you need help with something?

[velvet geode]

yes

i need help

[humble sequoia]

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[eager monolith]

Hello, sorry i'm french and I have a problème whith bot, i have a really dificulty for english and i dont enderstend the chose....

What is a command fort french explication please ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'aide, ouvriez un ticket pour le support Français s'il vous plaît.
Allez au #🎫│make-a-ticket et tapez sur le button contenant l'emoji 🇫🇷

[eager monolith]

😭🤣 MERCI !

[mystic hound]

We don't have an Italian support team, but you can make a ticket in #🎫│make-a-ticket and our team can try helping you via a translator

[wind carbon]

ayuda

soy español

como ago para poner que se pueda solicitar un tiket

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

pablito 👀

[shut bolt]

You are lurking the ticket aren't you 👀

[copper owl]

maybe maybe not 👀

i totally understand spanish 👀

[shut bolt]

Yes you do 👀

[shut bolt]

You are

I know you LMAO

[copper owl]

noooo....

im not!

they need help with the setup right 👀

[shut bolt]

LMFAO

Yup

[copper owl]

👀

[slender sky]

To go from the free bot to the premium do I need to kick the bot and re-invite it? I'm not finding a way to invite the premium one, or is it just one bot now that can recognize if the server has premium or not?

[smoky scaffold]

can admins of the server all see the dashboard and customise it or is it tied to the user who added it

sorry for the @ s but need help ASAP @scenic plinth @radiant moss

[radiant moss]

Anyone with dashbaord role, administrative, or owner

and please dont ping support memebers

[smoky scaffold]

perfect also when you buy premium do you kick and re-invite the bot (also sorry for the @ )

[radiant moss]

You can invite the premium bot if you want. But you don't have to re-invite the bot

[slender sky]

Does the free bot work with premium features if you have bought the premium subscription?

I know before it didn't, but that was like a year or two ago I last had to deal with this

Just trying to understand correctly, so forgive me if I'm not understanding something obvious lol

I don't want to ping or make a ticket but this is an answer I do need somewhat posthaste.

[radiant moss]

Yes it does

[radiant moss]

From my knowledge it always did work, even before the premium bot was even a thing

[slender sky]

Awhile ago it didn't let me use premium features with the "free' bot. It would fail to update everything and not let me send panels that had premium features toggled to a chat. Thank you though. I appreciate it.

[golden shoal]

i forgot how to add multiple buttons to embedded panel

any help would be greatly appreciated it

found it sorry...

[subtle crest]

Owner

[balmy skiff]

I am trying to use the bot I am trying to us the command $new (user) (reason) but it isnt working can someone tell me what I am doing wrong?

[humble sequoia]

━━ moved to ticket ━━

[shut bolt]

Hey there @young bay, a member of the billing team will be with you as soon as they see the ticket, please be patient :)

[pale perch]

Hello uh
Im admin in a server and I want to add role(Moderator) to be able to check tickets and that
But idk how

[open spire]

Hello

I have a problem with your bot

I don't know if I put him in the ticket room

What do I do?

[bronze depot]

Do you first of all have access to the bot thru website?

[bronze depot]

What perms does the bot have? image preview please

[rare tapir]

is their any way i can see all transcripts online on the dashboard?

[copper owl]

Not a thing no, theyre all stored within the discord server and only the server

we dont store them anywhere in the bot, or the website. It's all within your servers basically

[bronze depot]

Since the transcripts are private for the server, it also means that TicketTool staff don't have anything to do with it on the website.

[copper owl]

Basically yeah

[toxic musk]

My bot says "BOT ERROR" I won't let me send panels to a channel, what do i do?

[shut bolt]

Hey there

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[shut bolt]

Try this

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: super original nitro scam
Moderator: @mystic hound

[jade topaz]

I feel annoying asking so many questions.... Is there any way to change what this says?

[shut bolt]

Nop

[jade topaz]

[novel lintel]

Is it possible to have a notification sent to a channel every time a ticket is created?

[copper owl]

Not really.

You can either have the ticket ping a role or user once it opens, or you can set logs

I guess you could set logs and then have your notifications set to "all messages" but i guess that'd be shooting yourself in the foot, since you'd restrict yourself to only one type of log, unless you want to get spammed

[novel lintel]

I will have the tickets tag the support team, thank you!

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 415)

[copper owl]

No problem, do you need help with this?

if so, just run $help ping in your server. should explain it pretty thoroughly

[inland horizon]

Hello, I am Spanish and I have a problem with the bot that does not allow me to delete the channels that it has created. But I don't know much English, is there any Spanish?

[copper owl]

we have a spanish support team if you want.

[novel lintel]

Thank you

[copper owl]

$esticket

[humble sequoia]

Equipo de Soporte Español

Querido usuario, si está buscando ayuda, por favor abra un ticket para contactar al Equipo de Soporte Español. Diríjase a #🎫│make-a-ticket y presione el botón :flag_es:.

[novel lintel]

Can I tag a role in the embed message?

[inland horizon]

Okay thanks

[iron night]

Gave 1 Rep to Neptune (current: #1 - 416)

[copper owl]

yeah but it wont send a notification to anyone

[novel lintel]

oh

true

[copper owl]

uh

i also dont see where you attempted to ping?

[novel lintel]

I was asking if i can put it in here

[copper owl]

unless im missing that

OH

[novel lintel]

But it sent late as hell

[copper owl]

alright makes sense

[novel lintel]

lovely AT&T

[copper owl]

yeah no it has to be in message text to actually notify your staff

[novel lintel]

Kk thanks a lot

[copper owl]

otherwise it would just look nice in the embed without any purpose

[novel lintel]

Yeah true I just forgot that's what embeds do lol

[autumn pike]

is the bot open source?

[copper owl]

Nope

[autumn pike]

why not

[copper owl]

let me answer this with a question, why should it be open source?

[autumn pike]

because you can customize it by yourself and make it an all in one bot

[copper owl]

yeah but the dev doesnt want it to be open source

there's plenty of open source ticket bots out there, like modmail

[autumn pike]

yeah but that's not so cool as @pseudo glen

[copper owl]

sorry, that's the option you have currently (that im aware of)

[cosmic vigil]

Hello

I have a problem with the robot

When I send a message ticket Do not reach the chat I want

Do you have a solution?

[copper owl]

which bot are you using?

premium or free?

[cosmic vigil]

Yes

[copper owl]

that doesnt really answer my question

[copper owl]

it's either premium or free

yes isnt really an answer there

[cosmic vigil]

Does anyone know the solution?

[copper owl]

Me

If you could just answer the question I asked you

I could most likely, probably, help you out

[cosmic vigil]

Do you mean the free version or the premium version?

[copper owl]

Yup

[cosmic vigil]

Sorry, but my English is poor

I use the free version

@copper owl

[copper owl]

first off no need to ping. do you speak arabic?

[cosmic vigil]

Yes

[copper owl]

$arprembot

[humble sequoia]

كيفية تعطيل بوت البريميوم

لتعطيل بوت البريميوم ، سيتعين عليك الانتقال إلى
Dashboard -> Server Configs -> Premium bot

ستظل ميزات البريميوم تعمل على البوت المجاني.

[copper owl]

تأكد الارشادات هون @cosmic vigil

[cosmic vigil]

تعرف تتكلم عربي ؟

@copper owl

[copper owl]

صديقي

بدون منشن بالله

[cosmic vigil]

آسف والله

[copper owl]

نعم بعرف اتكلم عربي

[copper owl]

ولا يهمك صديقي

انا دعم فني عربي

[cosmic vigil]

شوف مشكلتي هي

من ارسل كلام التكت ما يوصل للشات

الي ابيه

كنت استخدم نسخه البريميوم التجريبيه و وقفتها

بس من رجعت للنسخه المجانيه

ما يوصل الكلام

[copper owl]

في شي رسالة error ؟

[cosmic vigil]

لا كل شي ما يوصل

[copper owl]

يعني في رسالة error اذا ما عم يرسل

[cosmic vigil]

حتى خويي يعرف للبوت يقلي البوت معلق أو كذا شي

شوف

[copper owl]

صديقي لزم تختار روم ت ترسل اللوحة

[cosmic vigil]

سويت

شوف

[copper owl]

ممكن ID السيرفر

[cosmic vigil]

نقط عندي خاص

عشان ما أقدر اكلمك خاص

[copper owl]

فيك تبعته هون

[cosmic vigil]

طيب

[copper owl]

يا صديقي

ID السيرفر مو انفايت..

[waxen reef]

.

[analog cove]

hey

[shut bolt]

Hi

[analog cove]

Does anyone know if Ticket Tool can have a custom Avatar and/or name with the premium purchase?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we cannot change it for a specific server.

However, on your server, you can change the bot's nickname

[shut bolt]

It's not possible

Currently, you never know if in the future it's possible

[cerulean sparrow]

how do i add a support role so others can see the tickets?

[shut bolt]

Hi there

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

These are the steps

https://i.imgur.com/x4N4zeT.gif

And this is the GIF explanation of those same steps

[cerulean sparrow]

wow that was fast thanks

[shut bolt]

Sure bro

[solid stream]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[solid stream]

I've updated the support commands to include the correct gifs.

[shut bolt]

😋

GIF!

[fast sable]

What does premium bot do that normal bot doesnt?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[shut bolt]

@fast sable

[fast sable]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #3 - 222)

[shut bolt]

Sure :)

[azure ocean]

#🆘│community-support

[shut bolt]

Yup

That's here

[slender sky]

Is there a way to make a panel with multiple buttons to other panels through the dashboard? Or do I need to use the commands through discord

[lone carbon]

why cant i connect this whats bake a cake ?

[slender sky]

bake a cake is a joke by discord.

[lone carbon]

the bot is in the server i have admin role to set it up but this happens

[slender sky]

Have you logged out on the website and back in

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[bronze depot]

still need help?

[lone carbon]

nah mate i need server admin to give me lvl 4 role thanks anyway

[jade topaz]

I from Brasil I no speak english

[mystic hound]

$ptticket

[humble sequoia]

Equipe de Suporte │ Português

Caro usuário,

Se você está procurando por ajuda, abra um ticket para entrar em contato com a Equipe de Suporte em Português. Vá para o canal: #🎫│make-a-ticket e pressione o botão: :flag_br:

[void cloak]

Hello everyone, I'm trying to setup the bot in my communities discord server. I've got it all configured the way we'd like, except we've hit a snag... When a member creates a ticket, they and everyone else in the server can see their open ticket. I configured some more and I thought I resolved the issue, but now when they create a ticket, the user that created it cannot see it, thankfully nobody else can either! lol. Any input would be greatly appreciated.

[bronze depot]

If you let me take a look at it, i would be more than happy to help you

[void cloak]

Would you have any ideas as to why that would be occurring? I won't be able to grant access to the panel or anything, it's not my server. Just setting it up for a community.

[bronze depot]

i have an idea it isn't the bot that is the issue here

but i want to take a look before i can say for sure what the issue is

@void cloak

[void cloak]

If you'd like, you can call me on Discord and I can screen share?