🆘│community-support

[copper owl]

welcome..? haha

[neat vigil]

?

Me france

[jade topaz]

Thank you! For typing Hello!

[iron night]

Gave 1 Rep to Neptune (current: #1 - 365)

[copper owl]

youre welcome!

[forest ledge]

who i resolve this?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side select the primary free bot in the drop down menu.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[distant holly]

Que bonitos emojis

Hola banda como andan

[scarlet apex]

i saw this bot can do suggestions ( top.gg)says it how i can set up it?

[distant holly]

Search youtube brother

[copper owl]

just have a normal ticket panel

and people can open tickets to suggest, then you can save the transcript

[tacit elk]

Hey all, setting up the ticket bot and it says to use a support role for those who are able to manage tickets - however I don't see an option to designate a specific role that can manage tickets - does this mean to literally create a role called "Support" and it will automatically pick it up? Thanks.

[shut bolt]

Hi there!

https://i.imgur.com/x4N4zeT.gif

This is how to pick a Support Role

[tacit elk]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 186)

[shut bolt]

Sure

[woven swan]

Hello!

I am having an issue with one of my server not showing up?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[scenic plinth]

Try this^

[woven swan]

Thank you for that 🙂

[woven swan]

Thank you 🙂

[iron night]

Gave 1 Rep to kitkat (current: #6 - 169)

[woven swan]

is there a way to force levels on my user

[light flower]

How to we add a description to our ticket

[copper owl]

force levels..? can you elaborate

[copper owl]

you mean the ticket message or panel message?

[woven swan]

Note:
You need one of these 3 things to access the dashboard.

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

In order to access the dashboard

[copper owl]

yeah what do you mean force levels

what do those levels have to do with normal users

[woven swan]

I need help with this @copper owl I am level 0

[copper owl]

That's not something i can do

[woven swan]

Correct

[copper owl]

you'll have to talk with a server admin or the owner

[woven swan]

So I am here for support

[copper owl]

You're asking the wrong people

we can't give you permissions to the dashboard

you'll have to ask the admin of your server or the owner to provide you with the permissions

[jade topaz]

why do i do so when a ticket is opened it tags a role i have

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

@jade topaz

[jade topaz]

Thanks

[iron night]

Gave 1 Rep to Neptune (current: #1 - 366)

[copper owl]

anytime

[jade topaz]

hmmm

doesnt work it shows it tags but i dont get pinged

nvm

[copper owl]

what?

it pinged

are you on mobile?

[jade topaz]

sorry i forgot i didn't have the role

lmao

[copper owl]

ohh

alright nvm haha

[tawny furnace]

Anyone else notice that the markdown formatting for inline code blocks isn't working correctly with :emoji: tags?

For example: 🛡️

I typed {backtick colon shield colon backtick}

[solid stream]

It's showing the Unicode version of the emoji, if you do a full block with 3 backticks it will show what you want.

[tawny furnace]

That's a bother

[solid stream]

:shield:

:shield:

hmm, might be a mobile issue

[tawny furnace]

Probably

Improper parsing order or something

[solid stream]

if you're using your phones emoji keyboard it would place the unicode emoji

[tawny furnace]

It also breaks if I do :this:

[tawny furnace]

No, text only

[solid stream]

kk

Then yeah, discord is just bugged like usual lol

[tawny furnace]

This is the one that really jumps out as a bug

[solid stream]

https://tenor.com/view/bug-programmer-life-gif-14891409

[tawny furnace]

Anyways, not really on-topic here but it seemed like a good place to ask

[solid stream]

Windows desktop seems to be working 🙂

[heady nova]

I got a question guysss, how to change the Massage ??

like language

[copper owl]

you cannot unfortunately

[solid stream]

At this point in time that message can't be changed, in the future I'll be looking into allowing every message to be changed. ( even errors )

[heady nova]

Okeyyy.... thaanx

[jade topaz]

Are you doing any discount on Black Friday?

[shut bolt]

No clue tbh

[elder bear]

!help user

[bronze comet]

?

[jade topaz]

If a transcript has been sent to me but the bot's DM history has been cleared, is there any form of retrieving that transcript?

[shut bolt]

Hmmm

Yup

Use Ctrl K (Quick Switcher)

And then open the bot's DMs

The transcript will be there

[jade topaz]

I did not describe it well, apologies.

After going into the bot's DMs, there is no message there however I do not remember deleting the transcript

[shut bolt]

Oh, I see

Two options

Option #1

You are looking in the wrong bot, both bots could have send you the transcript

So check both DMs

[jade topaz]

What would the second option be?

[shut bolt]

That you had your DMs closed and that's why you didn't received the transcript

[jade topaz]

Ah I see, the issue lies where I remember having the DM, but after a while the message history has been deleted. But thank you for the help, I think it might just be gone

[shut bolt]

Rare, sure man

Well, there is a third option...

That the DM transcript option was disabled for that panel

[hushed linden]

hi

can i ask some

[tribal cedar]

Just ask away and anyone active will answer.

[orchid owl]

Sir , For me I am refreshing the Ticket Tool .xyz / manage server but nothing is coming I added it in my server also pls help

@weak oasis ? Can you help pls

@radiant moss ?Can you pls help

@eager cargo Sir can you help?

[eager cargo]

Don't ping staff

#546557408902905896

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[prime bridge]

KnightZasGang#0048 has been warned!
They were notified via dms.

[orchid owl]

Ok sir sorry

but can you help?

[eager cargo]

^^

[orchid owl]

Thank you so much sir

[iron night]

Gave 1 Rep to Quo (current: #3 - 219)

[hushed linden]

how to metion roles when people make ticket?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[hushed linden]

thanks

[mortal bolt]

the bot isn’t responding at all anymore in my server. i had switched from premium ticket to regular and now i can’t use the standard one at all. nothing when i do a ?help. i kicked it and brought it back, i’ve checked all the permissions and i’m pretty certain they’re right. not sure what to try next?

[eager cargo]

Check if you've still got the premium bot enabled there ^^

[mortal bolt]

is that page only accessible by the one who paid for the premium?

[eager cargo]

No

It's in your server configs

[mortal bolt]

oh alright great. thanks!

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: ad
Moderator: @mystic hound

[coral arrow]

hey, for my server i want people to verify through tickets and i want everyone to be able to message in the tickets but people with a certain role (aka "verified") cannot message

but i just cant seem to make a ticket so i can see it when im @/everyone

yk?

heres what i mean

i hope that makes sense T-T

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Nov 24, 2021, 9:06 AM

[coral arrow]

ah

okay so basically, just find a lab rat?

[plain surge]

You will need am actual person to test it out, or you can just look at the members tab

It should show who can see the ticket, (make sure you can also see offline users)

[coral arrow]

okay got it ^^ thank u sm!

[plain surge]

No problem 👍

$kv

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[plain surge]

@coral arrow in here are the permissions that Ticket tool gives when a ticket is made

[coral arrow]

^-^ thank u !!

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #23 - 24)

[plain surge]

It assigns permission per user, so "Verified" role won't be able to view or type in the ticket if you have the "everyone role opened" permissions set

[coral arrow]

okayy let me try that

[plain surge]

They are set up correctly as default

You can try using $new [user] and create a ticket for a not verified user.

You should then see the admins, and that user in the members tab

[coral arrow]

alrightyy

[plain surge]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[plain surge]

A list of commands for Ticket Tool

[nocturne spruce]

but

[craggy geyser]

Were those tickets created before you added the settings on the dashboard?

[nocturne spruce]

i waited a bit and it worked, sorry

i prob was too quick xd

this will only allow admins to close tickets right?

[copper owl]

Correct

[nocturne spruce]

thxxxx

[copper owl]

anytime

[white geyser]

im having issues with the bot

i go tot he dashboard it says its nots inviteds to my server or something wrong with the statues

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[copper owl]

try that

[pseudo shoal]

One message removed from a suspended account.

[copper owl]

@white geyser

[copper owl]

you want to invite the bot or set it up?

[white geyser]

ill try that

[pseudo shoal]

One message removed from a suspended account.

[white geyser]

@copper owl thanks it worled

[iron night]

Gave 1 Rep to Neptune (current: #1 - 369)

[pseudo shoal]

One message removed from a suspended account.

One message removed from a suspended account.

[copper owl]

yeah no can do

if you dont understand english 100% thats no issue

you can open a spanish ticket in #🎫│make-a-ticket and wait for our spanish team to help you

[pseudo shoal]

One message removed from a suspended account.

[copper owl]

otherwise you can check the following

[pseudo shoal]

One message removed from a suspended account.

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[pseudo shoal]

One message removed from a suspended account.

[humble sequoia]

━━ moved to ticket ━━

━━ moved to ticket ━━

[proven veldt]

How do i create ticket

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[copper owl]

look at this ^^

[honest helm]

,.

[old knoll]

Hey guys, does anybody whether it's currently possible to not only send the **transcript **of a closed ticket to the user via DM (which works lovely), but also **include **the last written message? Often that last message is the most important piece of information next to the ticket being closed, but I neither find a variable nor an option for it. Cheers

[unreal elbow]

ich glaub nicht

[old knoll]

[cyan urchin]

quick question, when generating a transcript is there a msg limit? or can I generate a transcript no matter how long the channel was?

[copper owl]

1k messages if im not mistaken

[severe path]

Es wird alles bis zum schließen des Ticket mit gesendet normaler weise

[cyan urchin]

I thought I recalled a msg limit but I can’t seem to find info on it in the faq

[unreal elbow]

i thought there would be a 100 or 1000 message limit? comes up my mind rn lol

[old knoll]

Danke euch schon mal für die schnellen Antworten. Der Chatverlauf/Das Transkript ist vollständig, jedoch wäre es sehr praktisch die allerletzte Nachricht direkt zu sehen da viele nicht den Chatverlauf öffnen

[iron night]

Gave 1 Rep to Schlafendes24 (current: #22 - 29)

[severe path]

Das ist nicht möglich, tut mir Leid 😅

[cyan urchin]

scenario, thinking of using ticket tool for hosting debates in my server, and it’d be really great to save the transcripts of the debates for later reviewing, so I’m worried about msg limits

[unreal elbow]

verständlich
naja, wenns einen interessiert dann klickt man drauf 😛

[old knoll]

Wie kann ich aktuell Feedback einreichen? Per Support Ticket fühlt sich falsch an :D

[severe path]

Soweit ich weiß nicht. du kannst übrigens auch Deutsch schreiben

[unreal elbow]

if there is one, its very high so you won‘t reach it xD

[unreal elbow]

mache das nur weil die ursprüngliche frage halt englisch war xD

[old knoll]

Dieser Chat ist jetzt deutsch

[severe path]

normale user nicht, kann ich aber für dich gerne machen

[unreal elbow]

germanifiziert

[severe path]

[old knoll]

Das wäre super!!!

[severe path]

[unreal elbow]

#📈│reviews

[severe path]

Nah

Das ist für team

wie der support war

[unreal elbow]

mhm

hab schon genug ticket tool reviews gesehen da drin xD

[severe path]

Ja, die verstehen alle den Kanal net

[old knoll]

Stimme dir zu, aber wäre halt schon bequemer ;)

[unreal elbow]

verstehe reviews auch eher allgemein als bewertung für alles was das tickettool projekt betrifft xD
da wäre vllt support-reviews passender

[severe path]

[old knoll]

support-feedback fänd ich zb auch passender

Wie ging dieses $thank (username)? Ich hatte da kurz eine Info eingeblendet bekommen als ich geschrieben hatte

[severe path]

thx

[old knoll]

thanks @severe path

[iron night]

@old knoll :: You can't rep Schlafendes24#1234 for 53 minutes and 41 seconds. Try coming back later?

[old knoll]

[severe path]

Hast du schon gemacht 🙂

[old knoll]

🥳

[severe path]

[old knoll]

Dann danke nochmal vielmals, vielleicht darf ich mich bald über oben genanntes Feature freuen hehe Mein Wunsch bzgl. anpassbarem Transcript DM wurde bereits erhört

[dim pagoda]

Как в роли сделать этот значок?

[robust sandal]

skat_tttt

How do I make this icon in a role?

Russian (ru) → English (en)

[copper owl]

/ru you need level 2 boosts in the server, then you'd get the option to add an icon in a role in Server Settings -> Roles

[robust sandal]

Вам нужны усиления уровня 2 на сервере, затем вы получите возможность добавить значок в роли в Настройках сервера -> Роли

English (en) → Russian (ru)

[jade topaz]

ciao

hello

[scenic plinth]

Hello

[jade topaz]

v

[prime bridge]

adamomannino1 has been silenced for 10m
Reason: Posting Discord Server Invites

adamomannino1#1836 | 837717244204548216

[scenic plinth]

Hey you tried I'll give you that

[minor lagoon]

is there a way to edit the panel message without sending it again?

[copper owl]

Nope

if you want it to update, you'll have to resend it

[stuck storm]

what does rate limited mean?

I keep getting this when I go to the ticket tool website

Never mind

It's back again

[shut bolt]

That error is our Ddos attack protection

Basically if you spam click

You'll get temp banned from the website

It can be either spam clicking or just the filter detecting you as a not a human

[stuck storm]

How do I get unbanned>

?

[shut bolt]

Waiting, it can take from 1 hour up to a day, most cases I've seen are around 2 hours

[stuck storm]

I haven't been spam clicking anything

[shut bolt]

Well, then just the filter catching you

[stuck storm]

Ok

Thanks for the help

[shut bolt]

Sure bro

[shut bolt]

@jade topaz that's the reviews channel

Did you actually relogged or just refreshed?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[jade topaz]

Hello I was wondering if tickettool has an automatically close system? I sometime find it annoying that sometime people opens a ticket and doesn't respond back within hours.

[spark kestrel]

?

aiwiwi wjjwjw?

Did you actually relogged or just refreshed?

الأحيان قد نكون مشغولين للغاية وقد تتأخر الاستجابات. إذا فتحت تذكرة عن طريق الخطأ أو

[robust sandal]

ZF CLIENT

Sometimes we may be too busy and responses may be delayed. If you open a ticket by mistake or

Arabic (ar) → English (en)

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[craggy geyser]

See this. It used to be a feature but currently isn't

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[atomic barn]

Mods, scam above ^^^

hahaha

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[atomic barn]

quick feet :)

[near oasis]

سلام عليكم

بدي اسويها هيك كيف ؟

بس بدي اسوي العربي و انقلش

بس

@copper owl

@safe prairie

[near oasis]

no

[copper owl]

@jade topaz asking people to join your server isn't allowed :)

Sorry to hear that but we don't allow advertising here

If you continue, you'll most likely just be banned

So im just warning ya, you'll only get yourself banned

[gentle socket]

Bot isn't responding to commands

@copper owl

[copper owl]

why are you pinging me exactly?

this is community support, not #🎫│make-a-ticket

[gentle socket]

Oh sorry didn't know

[quick inlet]

ننن

[humble sequoia]

━━ moved to ticket ━━

[copper owl]

for ahoy ^^

[raw garnet]

is it possible to have tickettool allow people to send images inside the ticket

[copper owl]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[copper owl]

@raw garnet Enable Attach Files here

If you want the user who opened the ticket to be able to send images, then enable it for User Opened Permissions

[raw garnet]

thank you :)

[iron night]

Gave 1 Rep to Neptune (current: #1 - 373)

[copper owl]

Anytime

[raw garnet]

is there also a way of allowing users to open more than one ticket?

[copper owl]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[copper owl]

increase the limit

[raw garnet]

gotcha, thanks again :)

[iron night]

@raw garnet :: You can't rep Neptune#6814 for 58 minutes and 16 seconds. Try coming back later?

[copper owl]

no problem

[raw garnet]

should let me rep more!

[copper owl]

LMAO

well then it would be broken 👀

[raw garnet]

[copper owl]

i also have enough rep so dw haha

[copper owl]

LMFAOOOO

[raw garnet]

LET ME GIVE MOREEEEE

!!!!!!!

[copper owl]

y!+ @copper owl 1

[iron night]

You can't modify your own Rep... Silly

[copper owl]

😔

[raw garnet]

[copper owl]

there's nothing we can do

[raw garnet]

it doing you bad

[copper owl]

these bots hate me ong 😭

[iron night]

@raw garnet :: No user provided - syntax is -giverep <user> where user can be either a mention or an ID.

[raw garnet]

+rep @copper owl

WHAT

[raw garnet]

[copper owl]

LMFAO

[raw garnet]

-rep @iron night bad bot

[near igloo]

how do i find out

if a ticket bot in a server

has premium

[copper owl]

well

there is no good way

if you see that theyre using a premium feature, or have a functional premium botm then they most likely have premium

if you have access to the servers dashboard, you can check there

[digital vale]

Any know how to find a active ticket it says I hav one and I can't find it

[copper owl]

check all the whole server and check the channels

if you cant find it, contact the server staff and let them know

[copper owl]

wtf

2?

[craggy geyser]

Yep

[copper owl]

got both IDs

[craggy geyser]

Good

[jade topaz]

Can help me

[humble sequoia]

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[jade topaz]

@craggy geyser

[craggy geyser]

Two things, firstly read the message above the ping. Secondly read #546557408902905896, where rule 4 says don't ping staff

[copper owl]

3rd they opened an arabic ticket so ill handle it LMAO

[prime bridge]

로건 has been silenced for 10m
Reason: Posting Discord Server Invites

로건#7245 | 894138393221533756

[jade topaz]

guys can you help me to understand what i have to do with babylon ticket?

[shut bolt]

Babylon ticket?

[jade topaz]

yes

they've already launched a ticket

[copper owl]

Babylon? isnt that an empire

[jade topaz]

you have to fill it with correct answer

[shut bolt]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[shut bolt]

Wrong server man

[copper owl]

Man i was gonna open my history book to check Babylonians 😭

[shut bolt]

LMAO

[dawn warren]

the prize was good while it lasted pity he ended up today unfortunately

[vernal scaffold]

@EVRYONE

@evryone

[copper owl]

it wont work

you also opened a ticket

[frozen badge]

hola, alguien que me diga como implemento algo asi para mi server?

[vernal scaffold]

@everyone

[copper owl]

just said that it wont work

and again, you have a ticket opened

[robust sandal]

HUESOSS

hello, someone to tell me how I implement something like that for my server?

Spanish (es) → English (en)

[frozen badge]

como hago algoa si

[frozen badge]

spanish

.-.

[humble sequoia]

Multipaneles

Los multipaneles son una función premium que permite que un solo panel tenga múltiples botones para abrir distintos tickets.

Cómo crear un Multipanel?

Los usuarios premium pueden combinar multiples paneles en un solo multipanel.

Primero encuentre las IDs de cada panel que desea combinar. Las puede encontrar en sus Panel Configs del Panel de Control.
Luego, envía el multipanel usando $panel [id1] [id2] {id3} ....
Ejemplo: $panel 1 2 4 17 35 (Para combinar los paneles 1, 2, 4, 17 y 35.)
Se pueden combinar hasta 25 paneles en un solo multipanel.

[copper owl]

@frozen badge

[frozen badge]

muchas gracias

[jade topaz]

If the bot's premium runs out, does what is already configured is deactivated?

[copper owl]

yup

[shut bolt]

The premium features yep

[jade topaz]

thanks!

[copper owl]

anytime

[keen lynx]

hi, can someone help me creating a category for the tickets... if a visitor uses the ticket he cant see the channel how can i change this? (Just see Ticket-User and Ticket-Supporter no one else)

[shut bolt]

Hi

How are you testing the user can't see its ticket?

[keen lynx]

I use the Role via Server Settings and try it

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Nov 25, 2021, 10:53 PM

[keen lynx]

oh thank you 😄

[shut bolt]

Sure!

[keen lynx]

great support thanks ❤️

[dawn warren]

ticket as I do to be a beta of the tool to be able to test my servers and others

[shut bolt]

?

Turn what?

[dawn warren]

ticket bot tester

[shut bolt]

No clue what you are talking about

[dawn warren]

ticket tour i want to become a bot tester of yours to help testing it sorry for the cell phone broker but this broker is good enough

[shut bolt]

Oh, if you mean beta tester, the applications for that aren't currently open

[fast sable]

Is it possible to create panels when on my mobile device? Or is it only possible on pc?

[shut bolt]

It is possible in both mobile and computer

[humble sequoia]

https://tickettool.xyz/manage-servers

[fast sable]

Ok thank you

[shut bolt]

The only difference is that on mobile you should click on the left upper corner three line menu to see the options

The rest will work the same as in a computer

[shut bolt]

Sure :)

[fast sable]

Ok pog

[fast sable]

I just got ticket tool in my server and I was wondering 2 things.

1. How do you make it so when someone creates a ticket, you get pinged that they made one?
2. How do you make it so when someone created a ticket, the ticket shows up under your ticket category and not the top of your server?

When my alt was testing out tickets, it was showing up at the top of my server categories

[fast sable]

Nevermind, it has been figured out

[patent cave]

Just had subscription money for further year, taken by PayPal , but my subscription doesn’t expire till 28/12

[craggy geyser]

Is that for ticket tool?

[patent cave]

Not sure

[craggy geyser]

Do you use ticket tool premium? Or is the subscription for a different service?

[patent cave]

It’s premium tv I have

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[patent cave]

So who do I contact as I’ve paid for next year of subscription but it hasn’t changed on tv screen , still says expires 28/12

[craggy geyser]

I don't know. Try and Google the company you have it with and find a contact information

We are the support for a discord bot. I don't know anything about premium TV services

[patent cave]

Don’t understand but thanks

[rose hare]

hi whats command bot??

[unreal elbow]

aaand he’s gone

[sour finch]

im currently having the problem that the bot does not give himself permissions (channel) to edit permissions when creating a ticket

so it cant add new users to a ticket...

the bot already has permissions to edit permissions in the category

[unreal elbow]

give the perm to the role itself in the server settings

[vital karma]

pls dig

wrong server 😅

[unreal elbow]

[sour finch]

the bot role does have permissions to edit channels and roles

hmm so closing the ticket updates the permission as defined in panel config...

but adding a user gives me Missing permissions error

[unreal elbow]

try putting ticket tools role above all other roles

[sour finch]

the only roles that are above is owner and developer I dont think it has to be above them to edit normal user (only everyone-role) channel permissions

[unreal elbow]

oof

at least u could try giving ticket tool role the administrator perm

[sour finch]

i can try xD well that has to work

even tho I don't like giving bots admin perms

[unreal elbow]

also wenn das nicht geht dann liegt’s am bot

[plain surge]

@sour finch Try giving Ticket Tool role the "Send TTS messages" permission in server settings

Then try $add again

[sour finch]

lol how has that something to do with editing perms wtf xD

tell me ur kidding me?

[plain surge]

I wish I was lol

Remove admin if you gave it to the bot and try that

[sour finch]

it actually worked

[plain surge]

¯_(ツ)_/¯

[unreal elbow]

[plain surge]

Send $debug in that ticket channel and send me the link please. Just as a final check up

[sour finch]

wait.. gotta check in all categories real quick

[plain surge]

If you gave it to the role, it shouldn't matter in the categories, but sure 👍

[copper owl]

Not everyone likes to give bots admin, so it's better if we don't immediately go to that as a solution

We don't want it make it seem that Administrator Permissions is a requirement, rather than an option.

[sour finch]

https://discordapp.com/channels/509192800865353738/662692902245498910/913749697368326154

so the bot role does have server wide tts perms
also the category does allow the bot to send tts messages (allowed by role)

but still, $add command gives me a Missing permissions error

[copper owl]

Sorry for the ghost ping, ill open a ticket for you since this issue is a bit out of the ordinary @sour finch

[humble sequoia]

━━ moved to ticket ━━

[torpid scroll]

hallo admin plz. we are 3 guys in deffrend sction more than 1h30mints or more we didnt find any car... any biscle any transportion..
and anther problem no animals if i need to craft a arrow for the xbow and we are always hangry if have mor birds we can hunt them and eat
30 mints i only see 2 birds
its important things

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[copper owl]

you opened a ticket yesterday too

[copper owl]

please read this, we arent the support youre looking for

[dawn warren]

@plain surge well as you said my award ran out it was good while it lasted using the premium services too good

[torpid scroll]

so complicated i dont know where

[tribal cedar]

Do you need help with something specific?

[copper owl]

not related to TT

[copper owl]

[tribal cedar]

Ah gotcha just woke up and saw that

[copper owl]

no worries haha

[dawn warren]

[jade topaz]

hi

[vernal sparrow]

hi

ت︎

[jade topaz]

I have registered my Epic account wrong. Now i can’t registerd my real epic acc for 7 days what can I do 😕🙏

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[manic token]

hola

[copper owl]

Hola 👋

[manic token]

como puedo ser support? o algo de staff?

[copper owl]

$staffapps

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_br: Portuguese
:flag_es: Spanish.

[copper owl]

Puedes convertirte en miembro de apoyo cuando abramos las solicitudes para el Equipo Español.

También puedes ser activo en este canal y ayudar, y puede que te elija un manager

[manic token]

a ok

[manic token]

y cuando abririais las solicitudes de el equipo español?

mas o mesnos cuando?

[copper owl]

No tenemos ni idea de cuándo los abriremos. Cuando necesitemos más miembros de apoyo en español, enviaremos un mensaje en #📣│server-news

[manic token]

ok

[copper owl]

@shut bolt look i did a spanish

[rare sinew]

âÏê

[shut bolt]

👀

[jade topaz]

Hey guys!

does anyone know how I can insert a channel into my ticket text/embed?

for example like this: #🆘│community-support

I tried a few things but none of them worked :/

[humble sequoia]

━━ moved to ticket ━━

[earnest delta]

Hola, habláis español?

[shut bolt]

Sip

Hola :)

[earnest delta]

Como se hace para crear un sitio de Tikets?

[shut bolt]

$helpes setup

[earnest delta]

Holaaaa

[humble sequoia]

Invitando a Ticket Tool

Lo primero que debe hacer es invitar al bot, dando click aquí.
Una vez haya invitado al bot, diríjase al panel de control y cree un panel.
Un panel es usado para definir las configuraciones de un ticket (los usuarios que pueden ver el ticket, los permisos, los nombres, entre otros).

Creando un Panel

Para crear un panel, diríjase a la pestaña de Panel Configs o Configuraciones del Panel en el panel de control de su servidor.
Una vez esté allí, de click en Create Panel / Crear Panel.

Panel Name → Es el nombre que desea que tenga el panel, puede asignar el nombre de su preferencia.
Support Team Roles → Seleccione los roles que deseen que puedan ver los tickets que se creen desde este panel.
Panel Channel → Elija el canal al que quiera que el panel sea enviado al ser creado. (Este campo es opcional, puede reenviar el panel posteriormente si es necesario)

Finalmente de nuevamente click en Create Panel como ilustra el siguiente GIF

[earnest delta]

:D

[shut bolt]

Así puedes montar los tickets para tu server :)

[copper owl]

@shut bolt hola eres una persona genial y agradable

[shut bolt]

Gracias bro, tú también 😊

[copper owl]

B)

[earnest delta]

Una cosa

Pablo majo

Si soy de móvil como selecciono un canal?

[shut bolt]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[shut bolt]

Es lo mismo que en computador

Solo es darle click al mismo seleccionador

[earnest delta]

Un momento...

Gracias, ya lo hice

[shut bolt]

Con gusto

[earnest delta]

Una cosa

Tengo muchos bots pero ns cual hace poner un rango a todos

Me dices alguno?

[shut bolt]

Hmmmmmmm

@iron night

Yagpdb te puede ayudar

[copper owl]

yag still going mad everytime we ping?

jesus

[shut bolt]

Pero el método fácil, sería con Dyno

[shut bolt]

Yeah lmao, cc7

[copper owl]

there's 3 CCs that are just empty

[earnest delta]

Con dyno?

[shut bolt]

Sip, usando el comando role

[shut bolt]

Yup

[earnest delta]

Espera

[shut bolt]

Sip

[earnest delta]

Un momento

Vale ya lo tengo, ahora que comando uso?

[shut bolt]

role humans

[earnest delta]

Aaa

Y eso como se hace?

:v

Osea ponme el comando si te lo sabes porfa

[shut bolt]

role humans + y el rol

[earnest delta]

Con / o como?

[shut bolt]

Depende del prefijo del bot

[earnest delta]

A

[shut bolt]

https://wiki.dyno.gg/en/commands/role

Ahí tienes la documentación de ese bot :)

Por si la necesitas en un futuro

[earnest delta]

Ok, gracias

[shut bolt]

Dalep

[earnest delta]

Buenas noches

Wapo

[shut bolt]

Que vaya bien

[prime bridge]

ManyDreams has been silenced for 10m
Reason: Posting Discord Server Invites

ManyDreams#9162 | 798618907207401522

[jade topaz]

I tried to make a ticket on my alt to test it and it said i dont have permission. How do i fix this?

[shut bolt]

Check your blacklisted roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shut bolt]

If this doesn't work let me know

[jade topaz]

oh my god thank you

i think i read it wrong

[shut bolt]

No worries :)

[jade topaz]

🤦‍♂️

[shut bolt]

Any other help you may need?

[jade topaz]

Nope! thanks!

[shut bolt]

[wind turret]

pablo escabar

https://tenor.com/view/cheers-narcos-pablo-escobar-gif-13646037

[shut bolt]

No lol

And it's Escobar lol

[wind turret]

same thing lol

[shut bolt]

No

Way different xd

[wind turret]

XD

[drowsy wadi]

ok

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[brittle needle]

I buy premium ticket tool how Golden Bot Invitation

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[copper owl]

Don't ping support members

[dawn warren]

can someone give me the link to that server for my friend to join

[jade hull]

how to add some1 to ticket

?

[opal tapir]

لما احط تكت ما ينحط

[plain surge]

You can use $add [user]

[plain surge]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[plain surge]

You mean this server? Ticket Tool Support ?

[jade topaz]

$Pᴏʀᴛᴜɢᴜᴇs

$portugues

[plain surge]

You can find Portuguese support in #🎫│make-a-ticket @jade topaz

[vapid glacier]

How to fix Server at discords channel limit of 500

i have Premium Bot

[copper owl]

delete channels

that's the only way

[vapid glacier]

it said Unlimited Tickets

[copper owl]

yeah, and thats what you get

but that's discords limitation, not ours

a discord server can only have 500 channels

just because discord has that limitation, that doesn't necessarily mean that TT doesnt provide infinite amounts of tickets

[vapid glacier]

Ok i got it

[dull burrow]

How do you even have 500 tickets open 😭

[copper owl]

might not be tickets only

staff channels, public channels, vcs, ect

[dull burrow]

But 500 is insane amount

[copper owl]

in my 6ish months here, ive joined servers with 500 and let me tell you

some of them, it makes sense to why they have that many (language specific channels for support), and others its just

[dull burrow]

Damn,

I woul just make a whole diffrent support discord in that case

[copper owl]

or delete all channels and use Ticket Tool 😉

[dull burrow]

Huh?

I would use ticket tool anyways

[copper owl]

yeah thats what im saying lmfao

[dull burrow]

Just a brand new discord to separate the community and information

[copper owl]

i mean.. how much info would people have to display that would require more than 6 channels yknow LMAO

500 channels is a pretty generous amount of channels. still insane how people reach it

[dull burrow]

Thats what i'm saying, rn i have a server with like 15 channels (text(5), premium users(3), important like rules ect.(7)

Max amount tickets i had where 200

[copper owl]

200? jesus

i would start panicking once we get over 15 Eng tickets here LMAO

[dull burrow]

I always panick at 50

[copper owl]

we've been at a steady under 10 tickets for a while, with the occasional 11/12 for a few hours

[dull burrow]

But its just the poeple that take long to respond

[copper owl]

yeah i feel that

thats the main issue always

timezones and all that

[dull burrow]

And than they wanna get mad because we didn't answer for 30 minutes 🥱

[copper owl]

LMFAO

[dull burrow]

I can't wait till ticket automation is back because like i have so many suggestions for that like

[copper owl]

gotta wait until discord gets its shit together with rate limits

[dull burrow]

I always tried to have less humans more automations

My tickets now had an auto repsone system with dyno but like that doesn't get the job done sometimes

Doesn't delete tickets or anything

[mystic hound]

I wonder how you survive outages

[copper owl]

by handling them all

forgot that one time?

[finite fable]

@thorn cradle el mejor jefe xD

[thorn cradle]

Jajjajaja

[timber wedge]

Salut j'ai un problème s'il vous plaît

Je fais comment pour mettre le bot

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[manic vessel]

how do i setup transcripts

[humble sequoia]

━━ moved to ticket ━━

[prime bridge]

K TOXIC XI has been silenced for 10m
Reason: Posting Discord Server Invites

K TOXIC XI#6704 | 383370749064249346

[vapid glacier]

so crazy 🤣

[fathom sentinel]

Hi guys i need an info, is there any limit (about discord) on how many ticket are there? I mean, can like be created 5000 tickets opened?

Or there is a limit about discord?

[bronze comet]

discord has a limit of 500 channels for the entire server

[fathom sentinel]

Okay so there can be 500 tickets max

[copper owl]

nope

499

you still need a channel for the ticket panel

[fathom sentinel]

Yea i mean - my channels

[copper owl]

so there goes one channel at the very least

[bronze comet]

what if the ticket had the panel

[copper owl]

that

uh no lmao

[bronze comet]

a very great evil

[copper owl]

because then only the person who sees the ticket can open tickets

[fathom sentinel]

Btw got it, max 500 channels in discord

[copper owl]

yup, and 50 per category

[fathom sentinel]

Thanks

[fathom sentinel]

Can i ask you a question a bit OT?

[copper owl]

OT?

[fathom sentinel]

Off topic but about discord

[copper owl]

whats OT again?

oh

well

sure i guess

[fathom sentinel]

So i want do a text channel in my server, BUT, i want that one member can see only his messages and not messages form other peaple

Is there any way?

[copper owl]

not really

the closest youll get is removing read message history

but even then, if someone is typing at the same time, theyll see it

[fathom sentinel]

But you can see the messages after your

[copper owl]

not really

if they click off, they wont see anything

and again, there's no way to do what you want, thats the closest youll get

[fathom sentinel]

Awesome, I'll try thank you

[fathom sentinel]

Yea they can see the messages sent after 😕 ty anyway

[iron night]

Gave 1 Rep to Neptune (current: #1 - 379)

[mystic hound]

keep visible intensifies

[copper owl]

did you read the whole chat 👀 ?

[mystic hound]

i did yes

[copper owl]

okay so it was a joke then LMAOO

i was torn between whether you were serious or joke

[mystic hound]

[jade topaz]

How do you give permission for a role to view tickets

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

You add them as support roles

Or

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[shut bolt]

Add them manually

[fathom sentinel]

is possible to add a timer to a ticked? when timer ends, ticket will be delated

[shut bolt]

Nope

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[jade topaz]

How do you make the ticket ping the middleman role everytime a ticket is made

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

I dont see a settings

[shut bolt]

Where are you looking at?

[jade topaz]

Panel configs

[shut bolt]

Send a screenshot of it

[shut bolt]

Adjust the zoom of the page, the button will be on the right of the channel selector

[jade topaz]

Ok

It doesnt let me :/

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Open it from the browser, not as hyperlink

Like open a tab in your mobile browser

[jade topaz]

Ok

I did

But uh what next

Ok ill read it

Thanks for ur help

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 192)

[shut bolt]

Sure

[jade topaz]

Which commands are only accessible with Premium?

I hope i spelled accesible right

[copper owl]

$claim and $unclaim

$transcript outside of tickets

[weak portal]

anybody know why my server doesnt show in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[copper owl]

try the steps above ^^

[fathom sentinel]

guys the ticket will appear always on top if i dont insert it in a category?

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fathom sentinel]

yes but i dont wanna insert it in a category

any way to show it down and not above?

[copper owl]

there's no way to have it open at the bottom without a category

[cosmic path]

hoña

[manic token]

hello!

[shut bolt]

Hi!

[dull burrow]

Thats crawzy dawg

[jade topaz]

Hello

Can I know how to setup the tickets in a different category?

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[twilit tide]

Yo

[jade topaz]

how do i add a role to view tickets?

[plain surge]

@jade topaz you can add additional roles that aren't a support role in General options

https://i.imgur.com/2r9whMi.gif

Then you can edit additional roles permissions in "Additional role open" and "closed" permissions

[humble sequoia]

How to hide tickets from everyone

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Edit Everyone Roles Opened Permissions

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

ok, Thanks!

[plain surge]

Np 👍

[jade topaz]

Thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #23 - 26)

[jade topaz]

idk what that means lol

24

[plain surge]

It's just a rep system. Nothing major tho dw

[tiny sparrow]

can somone help me setup

ticket bot

@atomic solstice

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here, you can also check #573205317870157855 for the basic setup.

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

━━ moved to ticket ━━

[icy kernel]

shouldn't a button appear here?

[copper owl]

yes

try turning off your browser extensions, refresh the page and try adjusting the zoom level

[icy kernel]

ok ok

aaah

you just solved problem

thx so much

[copper owl]

Anytime pal

[icy kernel]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 380)

[unborn breach]

hi can someone tell me the prefix of the bot

[copper owl]

by default, it's $

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[copper owl]

Like that

you can change it by following the following steps

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[unborn breach]

ty

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 381)

[copper owl]

anytime

[unborn breach]

hmmm how can i create a format ticket like in #🎫│make-a-ticket

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panels box (If you do this, it will create duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

youll need premium for that

huh

is this a scam without the scam part lmao

[mystic hound]

did they...forget the scam link and add a wick link instead?

[copper owl]

this is just a flyer they pass out

LMAO

i wish all scammers were like that

[mystic hound]

6 PM on november 30 2021..wish I knew what timezone

[copper owl]

stay up for 24h and wait

[pastel spruce]

How to do the Add To Server buttons ?

[copper owl]

not something you can do as a user

the developer of a bot has to do that

[dull crest]

Hey guys, I got a question: Is there a way to push a picture instead of text or an embed when you open.a ticket?

[shut bolt]

Well, yes

You could obtain the direct URL

And then place that link in the Message Text field

And that will make the image appear

[dull crest]

hmm okok thank you

[shut bolt]

Sure

[dull crest]

so no way to push a jpeg for example

as is

[shut bolt]

Hmmm

Not directly

https://imgur.com/upload

Upload it to Imgur

Copy direct link

And place it in Message Text field

[dull crest]

Okay perfect!

[dull crest]

Thanks again. Last q: is there a way for the tickets to autclose after like 4h

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 195)

[shut bolt]

No man sorry :(

$auot

oops

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[dull crest]

Hm okok

[marble sun]

I've Refreshed It 5 Times, But My Server Still Doesn't Appear ? @shut bolt

[shut bolt]

#546557408902905896

Don't ping support members please

And regarding your problem

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[shut bolt]

Try this

[marble sun]

thx

[jade topaz]

how to make ticket logggers

[shut bolt]

What do you mean loggers?

You mean the logging options?

[jade topaz]

channel

[jade topaz]

yes

[shut bolt]

https://i.imgur.com/IVzso4a.gif

You should select the actions you want to be logged for the panel

And a channel to log them in

[jade topaz]

thank you so much

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 196)

[shut bolt]

Sure :)

[round loom]

I have a problem with the ticket tool, I already closed the session and reopened the session with the ticket tool but the server where I want to moderate it does not appear, what do I do d :?

[bleak fossil]

hello i got some problems to load in to the server it always say i cant join cause im not high enough on steam lvl but im lvl 9 on steam

[jade topaz]

Hi, can i somehow change the name of every ticket?

Like every ticket i create will have my custom name

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

See the GIF below on how to relog:

[shut bolt]

Check the note @round loom

[shut bolt]

Wrong place pal

[shut bolt]

Yup

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

[round loom]

i need level 4?

[jade topaz]

ohh its premium :(((

im gonna buy premium soon :D

[shut bolt]

[shut bolt]

2 4 or 6, one of them

[round loom]

And how i can get level for that?

[shut bolt]

It's explained right besides the level number
https://i.imgur.com/Rkp48CH.png

[round loom]

yea but how i can get level.

[shut bolt]

It's explained right there, please read

[round loom]

oh. ok.

[jade topaz]

those are discord role permisions you need to have them

[round loom]

really?

[jade topaz]

yea

[round loom]

wow. ty

[jade topaz]

np

[remote peak]

Hey,

I asked a while back about confirm to create ticket and was wondering if there was news on it?

[copper owl]

Nope

not a thing yet

[proud ocean]

How to add someone to see every ticket ?

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

You should mark a role as support team role

And then add that role to the user

Option 2

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[shut bolt]

Using the add command

[proud ocean]

Thanks i'll try!

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 197)

[shut bolt]

Sure! Let me know if you need further help

[proud ocean]

Its not showing up for me Support Team Roles

[tribal cedar]

Refresh the page.

[shut bolt]

Where are you exactly looking at?

[remote peak]

Any idea when any of these updates will be happening then?

[copper owl]

Also no

it's a pretty busy time of the year rn, and there's other things in the works

[remote peak]

Seems to have been a lack of updates that are publicly announced.. Are they waiting on something

Ah so they are :p

[copper owl]

there's one developer for TT
Said developer has a lot of things going on

[remote peak]

Kk

[copper owl]

one of them is actually needing to provide for his family

so yeah, updates might take a bit as of now

[remote peak]

[jade topaz]

How can I create a ticket?

[humble sequoia]

━━ moved to ticket ━━

[fast sable]

I tried that and it isn't working

I can't @ the user because they aren't already in the ticket

And ID isn't working

[shut bolt]

Use their ID

[fast sable]

I tried

[shut bolt]

One out of two

You copied the wrong ID

Or the user isn't in the server any longer

Option 3, the bot lacks perms to adjust perms of the channel

[fast sable]

Oh

Might be 3

Lemme check

[shut bolt]

Run $debug in the ticket

And you'll can confirm

[fast sable]

Ok

Idk it's not working

[shut bolt]

What isn't working? The command?

[fast sable]

I did $add <their ID> and it didn't work

[shut bolt]

Is the bot displaying an error after sending the command?

[fast sable]

And $debug didn't do anything

[fast sable]

No, just nothing happens

[shut bolt]

Please indicate me your server ID

[fast sable]

Ok DM?

[shut bolt]

It's fine if you send it here, there isn't much people can do with that data, is a public information anyone on your server could obtain

[fast sable]

Ok cool

902684674395082753

[shut bolt]

Great, give me a sec

[fast sable]

Alright

[shut bolt]

Try !add UserID the prefix in your server is ! instead of $

[fast sable]

Oh lmfao

I'm an idiot

Thank you

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #5 - 198)

[shut bolt]

No worries man :)

[fast sable]

:D

[slow violet]

I can’t create a panel

[copper owl]

what is happening when you try?

[slow violet]

Like I can’t even see the create panel button

[fast sable]

Aye it worked, @shut bolt !

[shut bolt]

Niceeeeee, glad we could find it out bro

[copper owl]

turn off your extensions, refresh the page and adjust the zoom level

[slow violet]

Ok let me try it

[fast sable]

:D

[slow violet]

It works now ty

[iron night]

Gave 1 Rep to Neptune (current: #1 - 384)

[copper owl]

anytime

[slow violet]

How did you even get to the support team

[copper owl]

I personally applied

I know arabic, and applied when they had arabic applications open

[slow violet]

Ok

[lone vapor]

how can i make ticket tool add certain roles to it to handle it

[shut bolt]

Hi there!

[lone vapor]

hi

[shut bolt]

By handling, do you mean they can edit the settings in the dashboard?

[lone vapor]

i want certrain roles to handle it

like i want to add more roles

[shut bolt]

Handle what? The tickets? Or the Bot's configurations in the dahsboard?

[lone vapor]

like only my mods can handle it not admin or other roles iwant

the tickets

the people who can see it

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Add them as support roles

[lone vapor]

jow\

it's bugged for me

[shut bolt]

What thing?

[lone vapor]

nvm it was bugged

https://docs.tickettool.xyz/en/general/commands

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Just in case

This is where you should edit the configurations

[lone vapor]

like this ?

[shut bolt]

No

[shut bolt]

Read this please

[lone vapor]

lke this\

[shut bolt]

Yup

[lone vapor]

thank u very much im sry for annoying u

[shut bolt]

No worries man, you are welcome :)

[jade topaz]

Anyone here

[mystic hound]

Yeah, need help with something?

[jade topaz]

how do I add someone to a ticket?

[jade topaz]

Go #📈│reviews

[mystic hound]

I see you gave a support member a 0/10 review, then edited the name to someone else

Any particular reason?

[mystic hound]

You can use $add userID

[jade topaz]

Being rude

[mystic hound]

How so