🆘│community-support

[copper owl]

** on either side

[formal spire]

oooh ok ty

[copper owl]

these are things you can find on google

just search Discord text formatting

[formal spire]

😔

[plain surge]

https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline-

@formal spire ^

[formal spire]

ty

[plain surge]

Np

[jade topaz]

hey so basically i would like to know how to make a panel like this, where there are more than 1 reaction options that give you a different ticket message each but im not sure how, any tips?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

@jade topaz you need premium

[jade topaz]

have premiumx thanks a ton <3

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 296)

[copper owl]

you do? run $pc in here

[shut bolt]

[jade topaz]

its the week trial hehe, ill buy the premium after tho

[copper owl]

ooo 👀

[shut bolt]

Niceeeee

[copper owl]

well once you do buy it and redeem it, feel free to run that command to get the premium role

[jade topaz]

i sure will, ty!

[copper owl]

anytime

[jade topaz]

Ty. But none of these options have worked. Also, sorry for late response.

[shut bolt]

Hey there

I can help if you want

🤔

What have you tried so far?

[jade topaz]

{@Role} <@ numbers> & {@Role} again.

It seemed to have worked only for the ticketee, person who started the ticket. But not for Admin/Staff.

[shut bolt]

Okey I see

The ping isn't being sent but the role is mentioned right?

[jade topaz]

Yes.

also sorry to bother you guys again but i cant get the bot to mention roles, even with <@RoleID>

[copper owl]

Seems you copied the wrong ID

wait

it's <@&ID>

for roles

[jade topaz]

OH tysm

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 297)

[copper owl]

anytime

[jade topaz]

(again)

[shut bolt]

Check the bot's role permissions

And check it has mention everyone

[jade topaz]

So it's < @ & ID >?

[copper owl]

No

it's <@&ID>

no spaces

the & is included

[jade topaz]

Ok ty. This seemed to have worked! thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #10 - 127)

[jade topaz]

Ok, ty.

[shut bolt]

Sure

[jade topaz]

I set all tickets to #support category yet the tickets do not show up in the #support category. Also get this weird msg.

[shut bolt]

Check the bot's role permissions

It's missing the View Channels

[gaunt moth]

Can you make a ticket without the Panel?

[shut bolt]

Nope

All tickets are linked to a panel

[gaunt moth]

Ok

Do you know of any good ticket bots that don't use a panel?

nm I'll just use this

[shut bolt]

Ticket Tool is awesome man

[jade topaz]

Is this correct?

[jade topaz]

thanks! @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #10 - 128)

[shut bolt]

Depends

[gaunt moth]

Yeah I'm going to try it

[shut bolt]

Is the role named "Discord Staff" with those cap letters?

[shut bolt]

Sure

[gaunt moth]

What is the category open and closed for?

in panel configs

[cold anchor]

I don't see the "transcript" button in a ticket, even though I have the button turned on.
Is there a way to add it back in?

[shut bolt]

You can set the bot to open the tickets on a category

[gaunt moth]

ok

[shut bolt]

Send a screenshot please

[cold anchor]

The close button is there, but the transcript one is not.

[shut bolt]

As told, please send a screenshot

[gaunt moth]

Can the new channel be a thread of the channel I choose instead of an entirely new channel?

[shut bolt]

It's not a feature so far

[gaunt moth]

Ok

That is probably the only thing I would complain about

otherwise this is a great bot

lol sorry about the mistype

[shut bolt]

No worries 😅

[shut bolt]

Yeah, the thing is that many servers do not have Nitro boosts for making private threads

[gaunt moth]

Yeah

I don't have one either

[cold anchor]

I did send a screenshot.

[cold anchor]

Is this not the screenshot you meant?

[worn stag]

?

It's in my server and I already relogged

[gaunt moth]

Is the bot online in your server?

[worn stag]

Yes

[gaunt moth]

Ok

[cold anchor]

When I close a ticket, the bot says:
System Failure: Missing Permissions
Which permissions might cause that?

[gaunt moth]

You can try giving the bot all chat permissions

Or you can try giving the bot administrator privileges

[cold anchor]

Thanks. I will try that.

[shut bolt]

Yeap, I meant the one of the button not being shown

[shut bolt]

The bot missing permissions

Run $debug

[cold anchor]

I'm not sure what that would show. Aside from it shows the button isn't there.

[cold anchor]

In that ticket?

[gaunt moth]

You could try just giving the bot admin privileges

[shut bolt]

Okey, then try using the command $transcript as a replacement

[shut bolt]

Yeap

[shut bolt]

It works but it's not necessary

[gaunt moth]

lol yeah

Byeeee now

[cold anchor]

It shows green checks for everything.

[shut bolt]

Give me the server ID please

[cold anchor]

It works now.

[shut bolt]

Oh, great

[cold anchor]

I think it was adding the permission to manage channels.

Because now it closes the ticket and when it closes it sends the transcript to the channel I had told it to on the web site.

Still no transcript button though, but maybe that's related to it not having had that Manage Channel permission.

[lean hemlock]

What do I put before and after the @ to work for the ticket?

[shut bolt]

could be

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Could you fix it?

Oh

[jade topaz]

I think I may have changed the role name.

[shut bolt]

He deleted it

Could be

[jade topaz]

That's it. Ty.

[shut bolt]

Sure

[crimson prawn]

how to fix dis ??? help

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try this out

[jade topaz]

Which permission is required for tickets?

[copper owl]

none (by default)

you probably disabled something

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[copper owl]

check if you have any roles here

[jade topaz]

blacklisted roles?

Okay

[jade topaz]

Oh sorry, by mistakely i put @everyone as a blacklisted role

[copper owl]

That's your issue, also don't apologize

[jade topaz]

Thank you

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 298)

[copper owl]

No problem

[jade topaz]

Hello
Is there a way to show which kits a user has access to in the kits menu?

[copper owl]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[copper owl]

^^

[jade topaz]

I open a ticket right?

[copper owl]

no you dont

there's nothing related to kits when talking about ticket tool

[jade topaz]

So where can I get that help?

[copper owl]

No idea

Game support for whatever game you're referring to

[jade topaz]

I'm sorry, I was in the wrong group

[karmic fog]

why does the bot send code instead of transcript?

I used to send the link

@gloomy jacinth@copper owl@radiant moss@safe prairie?????????????

[copper owl]

stop pinging us

you got warned the first time

[karmic fog]

ok

[copper owl]

also this is community support, if you want help from the support team, #🎫│make-a-ticket

[copper owl]

send a screenshot of what you see

[karmic fog]

https://yadi.sk/i/E5pkOPKNuHDPqw

[copper owl]

why are you looking at that file

there should be an embedded message under that

with a link

[karmic fog]

is it possible to change the channel where it will be sent?

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[dim pawn]

hi

how can i change this message https://i.imgur.com/ccqWINI.png

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[karmic fog]

Thank you, I'm Russian:)

[copper owl]

@dim pawn ^^

[dim pawn]

thanks. been searching for 30mins

[copper owl]

@red coral first off dont ping support members

second off, halloween is over, we dont need halloween themed pfps anymore

[red coral]

wow ok

[edgy pulsar]

is that right?

[untold arch]

I’m getting that too xD

[craggy geyser]

Avatar did just update. Not sure why you have it multiple times

[visual marlin]

me too

[calm sky]

I got like 50 pings

[visual marlin]

i'm still getting pings

[craggy geyser]

Alerted the dev, not sure why it is doing it

[edgy pulsar]

I got over 100 pings now

[weak geyser]

Hi, carl-bot had the same issue some days ago.

[craggy geyser]

Has it stopped yet?

[solid stream]

I changed the bots details 3 times, Once for the logo and twice for the About Me

I wonder, is your bot pinging you for each server it updates in? (that it's also in)

Either way, That's a discord bug or a you bug, because I only changed it once

[weak geyser]

It's not a user bug

[inner wasp]

Can confirm, just joined to investigate as I'm still receiving a bunch of pings

[visual marlin]

i still get pinged in just one server

[keen linden]

I think it might be a Carl-bot thing - they have some issues on their end at the moment it seems

[craggy geyser]

It is likely a Carl-bot issue. Maybe check with them

[inner wasp]

Would make sense, just had an announcement from the main server

[craggy geyser]

Yep. Carl-bot is having issues

[weak geyser]

i said they had the same issue some days ago not yet

i don't use carl-bot for logging so it seems not to be a carl-bot issue

[solid stream]

I can confirm that I only updated the logo once

So after that I'm unsure what's up

[misty ginkgo]

Same

[inner wasp]

I've removed logging of avatar changes in the meantime, it'll get sorted out eventually I'm sure :)

[copper owl]

Almost 20 mins ago

if you use carl bot for logging and are getting a constant loop of Ticket Tool changing its avatar, disable logging until Carl Bot devs figure out the issue.

[solid stream]

But it seems other bots are also having the same issue.

But.. they might have the same issue

[copper owl]

that, im not sure of actually

[solid stream]

Discord likes to break things early in the morning..

[copper owl]

lmao true

[solid stream]

Devs arrive at work, push last nights changes.. watch it all burn!!

[copper owl]

Either way, if anyone here is experiencing major logging issues because of Ticket Tool changing it's avatar, it's not from us.

[copper owl]

they do like to push out updates that break things ¯_(ツ)_/¯

[sharp robin]

is ther something wrong with the bot?

[copper owl]

what's the issue?

[sharp robin]

its spam changing its avatar like mad

[copper owl]

@sharp robin

[sharp robin]

yikes

[unreal elbow]

thank u. its about 100 log messages by now.

[iron night]

Gave 1 Rep to Neptune (current: #1 - 299)

[sharp robin]

thanks for that

[copper owl]

No worries, and sorry for the inconvenience.

[unreal elbow]

its aight

just try fixing it pls xD

[copper owl]

what

we have no way of fixing this

[unreal elbow]

not?

[copper owl]

it's Carl Bot's issue

not ours

[unreal elbow]

its other bots too lol

[copper owl]

or whoever you guys use for logging

[terse dagger]

thanks for the info! my server is having the same issue, i’m sure carl bot will be sorted soon haha

[copper owl]

Yeah, then that means there's something broken with logging

[unreal elbow]

mhm

[jade topaz]

Same guys came here with this problem

[unreal elbow]

but it seems to have stopped by now lol

[copper owl]

Good to know

[unreal elbow]

yea but it did stop 3 times now and started again xD

[jade topaz]

its not our problem sorry for that

Yep !log avatar disable it

[summer shard]

Hi

Why is the ticket bot going crazy

With the logo in my logs

[half kernel]

Also #📣│bot-news

Some bots are having trouble

[jade topaz]

Do I remove ticket bot from the server and make it rejoin will that make it stop?

[copper owl]

Im not sure if that'll work

you can go ahead and try but this isn't an issue from our end

[unreal elbow]

just disable avatar logging for a few hours

or a day

it will get fixed

[jade topaz]

I'll see how I can do that thank you

[iron night]

Gave 1 Rep to Onyx (current: #67 - 1)

[unreal elbow]

what bot u using?

[jade topaz]

Some owner gave me an other person this server I am then left so the last owner set everything up we didn't so I don't know which bot it is

[unreal elbow]

u don’t see the bots name above the message?

[jade topaz]

it just says ticket tool lol

[unreal elbow]

thats not a logging bot

[jade topaz]

wanna see what I see

[unreal elbow]

yea please

just send a pic

[unreal elbow]

that is carl bot

[jade topaz]

Oh lol

[unreal elbow]

do ?log avatar

it should disable it

if u do ?log avatar again it reenables it

[buoyant heron]

that was my question too, so thanks.

[jade topaz]

Okay thanks

[copper owl]

Logging Spam

If anyone's experiencing any logging spam regarding Ticket Tool changing its avatar, this is not an issue from our end. Disable Avatar Logging and wait until the devs of the logging bot you use say it's okay to enable again

https://media.discordapp.net/attachments/776680605517742090/905468346508648478/unknown.png?width=498&height=194

[unreal elbow]

u guys r welcome

[river dove]

Same lol

[real topaz]

[prime bridge]

✔ مكافحه تعلم الصبر has been silenced for 10m
Reason: Posting Discord Server Invites

✔ مكافحه تعلم الصبر#6977 | 818849663092260904

[wary flame]

Könnt ihr euch bitte einigen welchen Profil Bild der bot nu hat!!!!!! Es nervt langsam, bekomme ständig Benachrichtigungen wenn der bott sein Profilbild ändert

[robust sandal]

Tobias-Jacob

Can you please agree on which profile picture the bot nu has!!!!!! It gets annoying slowly, constantly get notifications when the bott changes his profile picture

German (de) → English (en)

[unreal elbow]

das ist ein fehler der bots

[unreal elbow]

not an issue with ticket tool

its a carl bot issue

[wary flame]

🙄🙄🙄

[unreal elbow]

das sollte mittlerweile behoben sein

der fehler lag nicht an tickettool

[robust sandal]

Onyx

this should be fixed by now

the error was not due to tickettool

German (de) → English (en)

[unreal elbow]

oh it isn’t fixed yet

[swift imp]

its spamming logs

[unreal elbow]

yes it is. what bot are u using?

[swift imp]

prei

[desert summit]

Guys just mute you’re logs or setup it right?

[copper owl]

Check pins

in this channel

[unreal elbow]

try to disable avatar logging until it gets fixed

[scenic plinth]

Refer to this please.

Nothing we can do about it.

[unreal elbow]

has nothing to do with that, its some weird issue that many logging bots suddenly have

[desert summit]

Yeah but there no reason to send many pics of it in this channel just wait for one answer lmao

[unreal elbow]

[lethal chasm]

I was about to ask till I saw people were asking about it I will await response this ain't the first time its spamming my logs

[unreal elbow]

^

• Not a ticket tool issue
• there’s nothing the devs of ticket tool can do about it

[steep hornet]

hello, how do i solve this error about embed not picking up on the words above ?

[scenic plinth]

The matter is its not affecting anything with the bots operations, just a simple loop nobody has an explanation for.

[scenic plinth]

Assuming I am understanding right, you are wanting the text outside the embed in the embed?

[unreal elbow]

i think so lol

[steep hornet]

Insideq

[lavish marten]

Hello how can i see who deleted tickets?

[copper owl]

make a logging channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

Under these boxes, you should be able to select which things to log

[lavish marten]

Any other way i can see it?

I havent set it uped yet

[balmy ice]

why the avatar change every minute?

[copper owl]

Not reallyt

[copper owl]

check the pins in this channel

[lavish marten]

Bruh

[jade topaz]

How come ticket tool has been changing its pfp constantly for an hour straight

[lavish marten]

Okay thnx

[copper owl]

check pins in this channel

[scenic plinth]

You need to go ahead and edit the message embed settings for the ticket message. You put in the plain text message, so therefore its placing it there.

Just note it will not ping the roles, as in users with the role will not get notified.

[jade topaz]

Thank You

[steep hornet]

Another problem is that the bot didn't mention the channel I gave me, what happened?

[copper owl]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[copper owl]

follow this @steep hornet, and insert it into the messages

[steep hornet]

Okay, thanks

[distant mural]

uhhhh

is ticket tool having an identity crisis..

[copper owl]

Check the pins in this channel

It is not

[copper owl]

[charred flume]

btw i checked carl bot news it said that it is carlbot issue not the bot

and is happening to every bot+user btw

[crystal void]

I was about to post that here

Time to wait for carl

[copper owl]

it's pinned, so if anyone asks, feel free to direct them to the pins

[crystal void]

Thanks!

[distant mural]

ty!

[bitter stirrup]

does ticket tool make avatar update to everyone else

[unreal elbow]

Please check the pins in this channel

• This is not a Ticket Tool issue
• There is nothing Ticket Tool devs can do about it
  #🆘│community-support message

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

look at the documentation ^^

you can also check #573205317870157855 for the basic setup

yes?

oh, youre welcome

:]

[scenic plinth]

Attempted a rrp

Rep

[copper owl]

shame, wouldve been my 300th

[scenic plinth]

Would it though

[copper owl]

yeah

im at 299

[ornate drum]

Yoo I have question that

[scenic plinth]

Is it about logging issues?

[ornate drum]

nope

WHy does it changes it avatar every min ?

[unreal elbow]

Please check the pins in this channel

• This is not a Ticket Tool issue
• There is nothing Ticket Tool devs can do about it
  #🆘│community-support message

[copper owl]

So it is about logging issues

[ornate drum]

Nope

[copper owl]

that's a log

[unreal elbow]

[ornate drum]

yeah ik

[copper owl]

Refer to this message by Onyx

[unreal elbow]

it is a carl bot issue

[copper owl]

^^^

it's a logging issue

not our issue basically

[unreal elbow]

the solution is in the pins

[charred flume]

why not use any other bot for avatar updates instead?

if this issue is only with carl

[copper owl]

because i think multiple bots are having this issue

[charred flume]

k

[copper owl]

im not 100% sure on that though

[ornate drum]

Ok thxs

[unreal elbow]

i think so, heard that from multiple people

but im confused
why right now and not before xD

[warm socket]

Hey so in a server I help moderate our ticket bot seems to be constantly changing its pfp

[copper owl]

Check the pins for an explanation

[unreal elbow]

Please check the pins in this channel

• This is not a Ticket Tool issue
• There is nothing Ticket Tool devs can do about it
  #🆘│community-support message

[warm socket]

Sweet thank you!

[unreal elbow]

u r welcome

[winter shale]

In my panel I used <#channelID> but it just shows as deleted-channel

[copper owl]

Then you most likely used the wrong ID

[cyan yew]

Ticket Tool Avatar Changed is spamming in my Discord Community Server all the time and got over 5000 messages? What's going on there?

[unreal elbow]

Please check the pins in this channel

• This is not a Ticket Tool issue
• There is nothing Ticket Tool devs can do about it
  #🆘│community-support message

[cyan yew]

is that a hacker attack?

[copper owl]

No

[unreal elbow]

negative

see the pins

[copper owl]

just a carl bot bug

[winter shale]

I’ve checked and double checked the ID and re-sent it but it still shows up the same way

[cyan yew]

ohh okay

[copper owl]

send a screenshot

[unreal elbow]

hm @copper owl maybe its because ticket tool can’t see the channel?

idk im a noob tho xD

[cyan yew]

okay Thanks

[scenic plinth]

With an ID it would do it regardless.

[copper owl]

Ill open a ticket for you

[humble sequoia]

-- moved to ticket --

[crystal void]

Interesting thing is we had this issue for another bot and it randomly went away

[tepid berry]

Hey, what’s been causing the problem with the avatar keep switching?

[unreal elbow]

Please check the pins in this channel

• This is not a Ticket Tool issue
• There is nothing Ticket Tool devs can do about it
  #🆘│community-support message

[copper owl]

check the pins

[crystal void]

Official carl response for those not in the server

Might be useful to pin?

[unreal elbow]

it is.

[copper owl]

check the pins

[tepid berry]

Ok thank you

[crystal void]

Oh

I swear it wasn’t pinned before lmao

[copper owl]

everything related to the issue is pinned

[unreal elbow]

takes its time to load in

[crystal void]

[ornate sail]

is there a reason why the primary ticket tool wants to change its avatar literally every minute...

[ornate drum]

Check pin

[ornate sail]

k thx

[ornate drum]

Np

[queen gyro]

i joined the server just to know why tf this was happening

[ornate drum]

Logging Spam

If anyone's experiencing any logging spam regarding Ticket Tool changing its avatar, this is not an issue from our end. Disable Avatar Logging and wait until the devs of the logging bot you use say it's okay to enable again

https://media.discordapp.net/attachments/776680605517742090/905468346508648478/unknown.png?width=498&height=194

[hybrid river]

Same

[queen gyro]

so thanks

[ornate drum]

yeah Happened with me too

[shut bolt]

Check the pinned message

It's a carl bot problem, not something from our end

[shut bolt]

[hybrid river]

Yeah, going to inform the owner of the server i am noticing it in about it. Can't change it myself

[shut bolt]

[humble sequoia]

You need atleast 6 votes to redeem

[formal spire]

i got a problem my premium went back to the basic logo

[scenic plinth]

Try your own server please @jade topaz

[scenic plinth]

Are you sure it's actually the premium bot?

[formal spire]

yup i bought it and neptune helped me out with it now its just basic again

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[formal spire]

done that

[scenic plinth]

Can you send a picture of the bot that's in your server?

[ornate drum]

Maybe the time has ended

[formal spire]

;/ i bought it yesterday

[scenic plinth]

It wouldn't automatically switch for you.

[formal spire]

1 month

ill make a ticket

[jade topaz]

I want a site vote bot right

@scenic plinth

[tribal cedar]

Yes you vote on the sites listed

[jade topaz]

I want the link please

right vote

[tribal cedar]

The links are displayed in the $vote cmd

[ornate drum]

This maybe

[shut bolt]

That's not a link to vote for our bot...

[ornate drum]

that is on the discord.gg ...?

[shut bolt]

$vote

[humble sequoia]

Votes

Current Votes: 3
Lifetime Votes: 9
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 12h, 0m
To redeem your current votes use $vote redeem

[shut bolt]

There are the 3 links to vote

[ornate drum]

ooooh

[terse wren]

How many more times will the bot update its logo X.x;

[shut bolt]

It is not an error from our side

It's a Carl-bot's bug

[ornate drum]

pins

[terse wren]

log avatar and any version thereof doesn't work.. Imma just kick it for now.. its flooded our logs.

[ornate drum]

Check pins

https://cdn.discordapp.com/attachments/776680605517742090/905504809354920016/unknown.png

[terse wren]

jeeze, thanks. Telling me three times is kinda overkill, aint it?

[iron night]

Gave 1 Rep to Typer (current: #67 - 1)

[ornate drum]

I told you one time idk before..

[terse wren]

and the other guy told me once. More than once isn't necessary.

[ornate drum]

Sorry

[unique pewter]

Chill bro they jus tryna help u

[tribal cedar]

You'll have to forgive them the questions been asked a few dozen times already

[floral fable]

We don't have a certain time for when the Avatar Duplications will be fixed do we?

[plain surge]

It's not a problem from our end, please check the pinned messages in this channel

[ornate drum]

Pins

[mighty flicker]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @mighty flicker. You have now been given the <@&535595160189403136> role!

Found 11 servers in total and 1 with premium and permission

[craggy geyser]

Thanks for subscribing!

[iron night]

Gave 1 Rep to Jessica 💍 (current: #67 - 1)

[vestal owl]

$pc

...

[humble sequoia]

Premium Check

I was unable to detect a premium server for @vestal owl.

Found 6 servers in total and 0 with premium and permission

[shut bolt]

Send us a debug link within the server you have premium

I'll check it out

[jade topaz]

my server is not showing on the website

[tribal cedar]

Do this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

Why is ticket tool changing pfps so many times

[tribal cedar]

Check out pinned msgs here

[shut bolt]

Not a bug on our side

[jade topaz]

I see sorry

[shut bolt]

No worries

[last flint]

wait nvm I read the pins 😂 (ignore me)

[ornate drum]

sus

[jade topaz]

i want the bot to mention a channel when a ticket is open how can i do it?

[tribal cedar]

Use the $id cmd

[rotund matrix]

Hello, who in the right mind of fuck keeps changing the logo for ticket tool?? It keeps getting spammed constantly and im about to smack someones head!

[tribal cedar]

$id #🆘│community-support

For instance

[tribal cedar]

Check pinned msgs in this channel

[jade topaz]

no

[rotund matrix]

Thank fuck for that, I was about to commit LOL

[copper owl]

Lmao calm down

just turn off avatar logging

[jade topaz]

like it will automatically mentions the room

[copper owl]

Enigma explained it

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[copper owl]

just use $id #channel

copy paste what comes up into the message

[jade topaz]

its not workink

working

its just writes the id

[tribal cedar]

Show us what you trying to do?

Screenshot?

[errant storm]

what is going on

[copper owl]

Nope

[copper owl]

check pins in this channel

[tribal cedar]

Did you surround it with <>?

[jade topaz]

yes

it worked now

[tribal cedar]

Cool

[jade topaz]

ty

[tribal cedar]

Anytime

[jade topaz]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #14 - 78)

[tribal cedar]

Ty ❤

[wooden olive]

why is this bot changing its pfp every 5 seconds?

[shut bolt]

It is not, it's a carlbot's problem

Please check out this message

[wooden olive]

oh?

[shut bolt]

[wooden olive]

got it. thanks

[shut bolt]

Sure

[copper owl]

Imagine this whole time, the dev's been messing with the pfp

[shut bolt]

LMAO

That would be great

[plain surge]

plot twist

[shut bolt]

I hope he is not

Are you doing so Battle?

[copper owl]

Carl bot bug? nah.. just battle up to his usual shenanigans

[mystic hound]

Not even Josiah is that crazy

[shut bolt]

@dusky jasper hey

What bug?

[viscid hatch]

how to fix this? was going for last 12h non stop

[vestal owl]

It's a problem with catl bot @viscid hatch

Not ticket tool

Please read pins

[viscid hatch]

mmm i see

[river dove]

To everyone asking

[shut bolt]

True

[jade topaz]

are yall constantly changing @pseudo glens pfp

[vestal owl]

Please read pins

[eager cargo]

check the pins

[jade topaz]

ok

[vestal owl]

It clearly states its carl bot

[jade topaz]

ty

[shut bolt]

@livid hound

[shut bolt]

Please check this message

And refrain from pinging staff users #546557408902905896

[crude axle]

Pleaseeee figure out what is going on with ur PFP; my server logging has been going off for hourssss with tickettool’s PFP changes; its been nonstop

[shut bolt]

Hey there

[shut bolt]

Please check this message

It's a Carl-bot's side bug

[crude axle]

sigh gracias

[shut bolt]

Con gusto

[woeful notch]

fix the logo shit

[shut bolt]

Check the pinned

It's not bug from our bot lol

[queen locust]

The bug is still going on? Kek

[potent scaffold]

Yeah the bug is with Carlbot not ticket tool

[queen locust]

I hope carl bot resolves it soon

[solid stream]

Same, the number of tickets about this is kinda annoying.. Especially since there's no way for me to stop it.

[potent scaffold]

Shit man. Im sorry

Also would it be weird to hang out in the vc here or is that not a thing to do?

[solid stream]

You can, nobody ever joins me so I stopped lol

But the server is a little more active these days

[potent scaffold]

Hey ping me and if im free ill always join up cause I actually love Vcs. But don't ask me to call on a phone.

[solid stream]

Lol, soo many people have a strange aversion to "phone calls"

[potent scaffold]

Honestly don't understand it myself. Cause while I will call on a phone, I'd just rather not for who knows what reason

[solid stream]

These days I don't have a ton of free to to just hang out and wait for people to chat, well.. I have the time.. But use it elsewhere.

[solid stream]

I have a brother who has/had a legit fear of calling people

[potent scaffold]

Also your PFP is adorable by the way

[solid stream]

I've run a version of stitch for over a year now, I change it every few months

Pushing near 2 years

[potent scaffold]

Thats genuinely Awesome

[potent scaffold]

Do you remember the lilo and stitch show itself? And not just the movies?

[solid stream]

Hmm, can't say that I remember it specifically

[potent scaffold]

Honestly same it feels like a fever dream but i think its up on disney +

[solid stream]

Seems I have a new show to watch

It's a decent time to re-watch them all honestly.

[potent scaffold]

Holy shit it does exist on disney+

[potent scaffold]

It really is

[solid stream]

I'm heading off discord for the night, I'll possibly catch ya later (I'm always watching the chats, and almost always in offline mode)

[potent scaffold]

Later and sleep well

[mystic hound]

It's funny when people hop in tickets and go like "fix your shit, stop changing the pfp so much" and don't listen to anything we say lol

[potent scaffold]

cries in having worked for spectrum getting fucking amazon fire stick chats

[mystic hound]

We have a few fire stick requests in here too

[potent scaffold]

I- Tell me its because discord can be on kindle fire sticks

And not that fire sticks don't support the app and they think its a you issue like how they did with spectrums app

[mystic hound]

I don't even know it's usually just "can you help me purchase a firestick" or "my firestick doesn't work"

[potent scaffold]

I-

[inland rapids]

Why when I post a panel sometimes the images don't show, they've worked before but now it's just not working

This is what I've been getting trying to update my tickets

[eager cargo]

most likely having to do with an invalid image link

[pine raptor]

my server isnt detected on the dashboard

[unreal elbow]

try reloading

[pine raptor]

i have

[unreal elbow]

is the bot on ur server?

[pine raptor]

yep

[unreal elbow]

ok open a new tab

tickettool.xyz

and try again

[pine raptor]

still nothing

the bot is online and responding to the commands but the dashboard isnt working

[craggy geyser]

Run $level and tell me what it says

(in your server)

[pine raptor]

it says that

[craggy geyser]

So you should be able to see. Relog (don't just refresh the page, it doesn't work) and you should see it

Log out from the top right where your name is

[open harness]

Hi guys, is this bot can support a multi-language server?

[unreal elbow]

yes

you can create multiple panels and customise the text of them, so it can be used in different channels in different languages

[open harness]

Wow, that cool!

thanks @unreal elbow

[iron night]

Gave 1 Rep to Onyx (current: #51 - 2)

[cloud drift]

Hi guys , I cant add a panel and $debug does nothing ... any ideas ?
its set as Admin etc
everything works great in the dashboard ... then get a red error alert whenever I try send a panel
anyone else had this ?

[sacred bronze]

Wallet 0x10fe00e0571b379360ec018e3cd398ab99b2dada
Gems Antes: 8.000
Gems Depois: 4.000
Falta: 4000
Discord ou telegram: Alexandre Rocha#7193
Descrição: boa dia, venho por meio desta pedir alguma orientação, pois ao entrar no jogo notei que quase 4 mil gemas minha sumiram.
Desde já agradeço e aguardo contato

[robust sandal]

Alexandre Rocha

Wallet 0x10fe00e0571b379360ec018e3cd398ab99b2dada
Gems Before: 8,000
Gems After: 4,000
Missing: 4000
Discord or telegram: Alexandre Rocha#7193
Description: good day, I come through this ask for some guidance, because when Entering the game I noticed that almost 4,000 of mine gems are gone.
I thank you and look forward to contact

Portuguese (Brazil) (pt) → English (en)

[plain surge]

@sacred bronze This is a support server for Ticket tool bot, please make sure you contact the right support team

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[copper owl]

@rough pine any reason you gave a negative review? anything we can improve on?

Oh nvm, they left. Welp

[jade topaz]

I would like to know how it works

[copper owl]

how the bot works?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

here's our documentation

[jade topaz]

Oks

I would like to know how do I play cod to make the various camouflages

[copper owl]

This is not the server to ask that type of question

We're ticket tool support. Nothing related to COD unless you're using the service in a COD related server

[jade topaz]

Link?

Please

[copper owl]

Link to what?

[jade topaz]

Cod server

[copper owl]

I dont have one

[jade topaz]

Ok

Thanks

[royal root]

how long are the logs saved for?

[shut bolt]

Which logs?

The transcript or the logging ones?

[royal root]

transcripts

[shut bolt]

The transcript will last as long as you do not delete the message where the file was sent or it's channel

If you delete one of them, the link will work for 30 days more as it's kept on Discord's servers cloudfare

[royal root]

ahhh i see, thanks

[shut bolt]

Sure

[dry burrow]

i’ve tried everything and i can’t get the open a ticket message to appear in the channel, can anybody help me please? i’ve looked through the help stuff and i don’t understand

[bronze stratus]

I want to go to the dashboard, but I get an error

[unreal elbow]

tried giving the @ Ticket Tool role the administrator right?

[copper owl]

admin isnt needed for the bot to work

[copper owl]

send an image of the error

[dry burrow]

it ended up being this for some reason

even though it’s not required

[unreal elbow]

ok…

[copper owl]

then there's an issue with the perms

make sure ticket tool has all the necessary perms in the channel

[unreal elbow]

if it has admin rights

there is nothing else to change with perms lol

[copper owl]

Administrative permissions give all the permissions to the person

[copper owl]

Some people don't like giving admin to bots

which is why we don't advise people to give admin as a solution

[bronze stratus]

It is german

[copper owl]

Can you translate?

[bronze stratus]

Sure

[copper owl]

we also have a German Support team

in #🎫│make-a-ticket

[humble sequoia]

-- moved to ticket --

[unreal elbow]

it says can’t connect to the site, connection declined by discordapp.com

@copper owl

[bronze stratus]

Hmmm ... this page is unfortunately not available

discordapp.com refused to connect.

[copper owl]

what link did you try using?

[humble sequoia]

https://tickettool.xyz/manage-servers

[copper owl]

try this one instead

[dry burrow]

also, how do i choose where tickets go after someone opens one?

like which category

cause i’m stuck on that

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[bronze stratus]

Ty

Then I have to login

[copper owl]

Yeah, and that isn't working?

[bronze stratus]

No

I click on it

[copper owl]

are you on wifi or data

[bronze stratus]

Wifi

I am doing it on my laptop

[copper owl]

there must be something wrong with discord..? Im not entirely sure..

the reroute goes to discord's login

[bronze stratus]

Okay

[copper owl]

it's not something we control I think

[bronze stratus]

Okay

It is working now

With data

[unreal elbow]

maybe ur wifi blocks it

something like a filter

[shut bolt]

Probably a antivirus, a firewall, or a extension

[modest sierra]

I'm trying to configure the ticket tool for the server I Admin on? The biggest issue is getting the ticket log/transcript sent to a channel afterward?

[copper owl]

so the issue is you don't know how to have the log and transcripts be sent?

[modest sierra]

Correct. I found it in the settings, after using help commands. I selected the channel as well, but afterward the summary and "log" appeared in the ticket itself instead?

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

Make sure you actually did it, and make sure ticket tool has all the necessary permissions in the channels you selected

[modest sierra]

Do I need two separate channels then?

[copper owl]

Not really no

you can set it to the same channel

[modest sierra]

The channel was setup by someone previously, so I doubt it had the permissions, thanks.

[iron night]

Gave 1 Rep to Neptune (current: #1 - 301)

[copper owl]

anytime

[severe path]

look at his ticket (german)

[copper owl]

Oh

lmao

[tall fog]

!invite

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tall fog]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[cobalt epoch]

Bonjour sa m'affiche sa alors qu'il et bien dans mon serveur !

[robust sandal]

night

Hello his shows me his while he and well in my server!

French (fr) → English (en)

[cobalt epoch]

?

[half kernel]

Bonjor, avez-vous essayé de vous déconnecter à nouveau du site et de vous reconnecter ?

[cobalt epoch]

oui plusieur fois

[half kernel]

Ok, vous pouvez lancer $level et m'envoyer une capture d'écran.

[cobalt epoch]

pas de soucie

voila

[half kernel]

C'est bizarre, tu peux m'envoyer l'identifiant du serveur ?

[cobalt epoch]

oui

[magic pelican]

Ola,bom estou precisando de ajuda com a seguinte coisa,eu preciso fazer um chat onde os membros do meu servidor abriram um ticket e será aberto um "ticket/chat" estou com problemas para entender o bot

[cobalt epoch]

892701011548995594

[half kernel]

Ok une seconde

[cobalt epoch]

d'accord

[agile quest]

bru i literally cant make a ticket

so how do i make a channel to get ticekts

[half kernel]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[half kernel]

View above

[cobalt epoch]

^^

[half kernel]

pouvez-vous essayer d'utiliser un autre navigateur

[cobalt epoch]

je vais essaye merci

[half kernel]

Oui, fais-moi savoir comment ça se passe !

[scenic plinth]

/pt Have you viewed the setup documents, or are you still confused?

[robust sandal]

Você já viu os documentos de configuração ou ainda está confuso?

English (en) → Portuguese (Brazil) (pt)

[sacred bronze]

Wallet 0x10fe00e0571b379360ec018e3cd398ab99b2dada
Gems Antes: 8.000
Gems Depois: 4.000
Falta: 4000
Discord ou telegram: Alexandre Rocha#7193
Descrição: boa tarde, venho por meio desta pedir alguma orientação, pois ao entrar no jogo notei que quase 4 mil gemas minha sumiram.

[shut bolt]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[half kernel]

$m2t

[shut bolt]

He opened a ticket

[scenic plinth]

m2t

[half kernel]

oh

[humble sequoia]

-- moved to ticket --

[unreal elbow]

this alexandre did that like 3 times now idk what he doesnt understand

[shut bolt]

Welcome to a common situation at support servers jajaja

[unreal elbow]

https://tenor.com/view/friday-movie-daaamn-damn-gif-12624446

[cobalt epoch]

/fr je vais voir sa charge

[robust sandal]

Trying to translate to French but detected as French.
Please don't waste translations by trying to translate to the same language.

[shut bolt]

/pt Hey @magic pelican, I just sent you the portuguese setup information in the ticket, please check it out

[robust sandal]

Ei @magic pelican, acabei de te enviar as informações de configuração portuguesa no bilhete, por favor, confira

English (en) → Portuguese (Brazil) (pt)

[magic pelican]

Então é que essa é a primeira vez que mexo com esse bot e estou um pouco confuso para fazer o bot fhncionar

[humble sequoia]

-- moved to ticket --

[sacred bronze]

Wallet 0x10fe00e0571b379360ec018e3cd398ab99b2 given
Gems before: 8,000
After jewelry: 4,000
Missing: 4000
Discord or telegram: Alexandre Rocha # 7193
Description: good night, I come here to ask for some guidance, because when entering the game I noticed that almost 4 thousand gems of mine are missing.

[half kernel]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[half kernel]

you are in the wrong place sir/ ma'am

[shut bolt]

@sacred bronze it's the fourth time you send this message, we are not able to help you as this is not related to ticket tool, please read the responses we have given you here and in your ticket

[cobalt epoch]

sa marche avec un autre navigateur

[shut bolt]

Great

[cobalt epoch]

mais pourquoi sa marche pas avec google ?

[half kernel]

Super, je suis content d'avoir pu vous aider aujourd'hui.

[shut bolt]

/fr It's a problem from the browser then, try clearing cookies and cache

[robust sandal]

C’est un problème du navigateur alors, essayez d’effacer les cookies et le cache

English (en) → French (fr)

[half kernel]

Il peut s'agir d'un problème de cookies ou autre, mais c'est hors de portée.

[cobalt epoch]

/pt merci

[robust sandal]

Obrigado

French (fr) → Portuguese (Brazil) (pt)

[agile quest]

what does transcript mean because it tells me Transcript Channel and i dont know what it is or does

[shut bolt]

The transcript is a html file with the messages from your ticket

[agile quest]

ohhhh

[shut bolt]

@rich flower hey, the bot isn't down, any problem with it on your server?

[agile quest]

so message logs?

[unreal elbow]

yea

[shut bolt]

Yeap, basically

[agile quest]

kk

What do u mean by Teanscript that Claim Ticket settings?

[shut bolt]

Those are buttons settings

This is the Transcript One

This is the claim one

[agile quest]

so if i tap transcript, when i delete the ticket then a transcript will go to my messagelogs?

[shut bolt]

Indeed, it will go to the Transcript Channel

[agile quest]

oki

and claim ticket?

[shut bolt]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[shut bolt]

You can enable your team members to claim the tickets

[agile quest]

ohhhhh

alr

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[agile quest]

sop i dont need to worry abtthat since i got no premium

[shut bolt]

Yeap, premium feature but it's really useful 👀

[cobalt epoch]

je voulai savoir comment faire pour que dans mais ticket sa ping le staff ?

[plain surge]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain surge]

Vous pouvez aussi utiliser {Role ID}

[cobalt epoch]

merci ^^

[plain surge]

Derien

[cobalt epoch]

mais je le mais ou ?

@plain surge

[plain surge]

Dans votre message du ticket

Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text

Message du ticket, pardon @cobalt epoch

[cobalt epoch]

sa veu pas sa mais directemement la commande

@plain surge

[plain surge]

Essayez d'utiliser le role ID

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[plain surge]

Après ça, copiez le numéro dans le message du ticket avec { }

[cobalt epoch]

c'est a dire ?

je comprend pas

[plain surge]

Utiliser $id @role dans votre serveur

[jade topaz]

how do you make certain roles see tickets without giving the role too much power to ruin ur server?
like if i want to make a role called "helper" how can i make it to have limited access but still be able to chat in tickets

[plain surge]

Puis, copiez le numéro le bot envoyer

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[plain surge]

@jade topaz

[jade topaz]

thank you

thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #34 - 6)

[plain surge]

No problem

[plain surge]

@cobalt epoch ça va?

[agile quest]

is there a way to automatically change the ticket channel name everytime somebody creates a ticket?

[plain surge]

That's a premium feature

Any option marked with a red diamond is a premium feature

[agile quest]

ok, and is there anyway to change the permission auto each time they create a ticket

[plain surge]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[plain surge]

You can set the user open permissions yes

[agile quest]

oh thx

[plain surge]

These are perms given to the user who opens the ticket

No problem 👍

[agile quest]

thanks @plain surge

[iron night]

Gave 1 Rep to D̸̞̉҉̢̩͠o͛ͫ̚m͈̕͜҉̘̱̟☆̞͈͠҉ͪ̈́͘҉̷̥̐ (current: #31 - 7)

[agile quest]

hehe

[plain surge]

Lol ty

[cobalt epoch]

je vois pas sa

@plain surge

[plain surge]

Comment permettre votre équipe du support de voir les tickets ?

[plain surge]

Celà est la réponse pour cette question

[cobalt epoch]

javais compris mais je veu que quand quelque ouvre un ticket sa mentionne mais staff

[plain surge]

Quel est le nom du rôle de votre équipe du support ?

[cobalt epoch]

@・📛 ・ haut staff

[plain surge]

D'accord.

Envoyer dans votre serveur :
$id @・📛・ haut staff

[cobalt epoch]

déjà fait

[plain surge]

Copiez le message du bot ici s'il vous plaît

Entre

[cobalt epoch]

<@&905080778864607302>

[plain surge]

Utiliser `

Avant et après le message

Comma ça `test`

[cobalt epoch]

<@&905080778864607302>

[plain surge]

D'accord, copiez ça sans parenthèses dans votre message du ticket

Comme cela avec les < >

Sans { }

[cobalt epoch]

sa a mentionne mais je veu automatiquement quand quelque l'ouvre

!

[plain surge]

Envoyer que vous avez écrit dans le message du ticket sur le Dashboard s'il vous plaît

Comme une image

[cobalt epoch]

je vous envoi ici ?

[plain surge]

Non, ouvrez un ticket pour le support français dans #🎫│make-a-ticket

[humble sequoia]

-- moved to ticket --

[muted isle]

whats the dash?

[copper owl]

dash?

dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[muted isle]

why this appears?

Servers - (server not showing up? try relogging)
It looks like Ticket Tool isn't online or in any servers you have permission to access,Invite Ticket Tool or check it's status

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[plain surge]

Try reloging if your server isn't appearing on the Dashboard

[muted isle]

i relog again same thing

[tribal cedar]

Do you have one of the 3 accesses listed above?

[muted isle]

i have server owner

[plain surge]

Did you invite Ticket tool to your server?

[muted isle]

yes

it is there

[plain surge]

Alright, try logging in on the Dashboard from another browser

[long geode]

Hey guys it's possible to create a second button to enable different types of ticket?

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

you need premium for it

[long geode]

oh really?

[copper owl]

Well

[long geode]

ripps

[copper owl]

you need premium to have it under the same panel message

you can always make multiple panels and send them individually

[long geode]

big rips

[long geode]

pretty much ugly

[copper owl]

Pretty much yeah

[tribal cedar]

Individual channels

[copper owl]

Premium would unlock almost all possible customization options

[stark dagger]

Ah bonjour

Je cherche ça justement

Ah... Tout le monde parle anglais...

[scenic plinth]

Si vous avez besoin d’aide pour créer un billet dans Français, nous avons quelques Français soutien qui, je le sais, vous aideront certainement!

[humble sequoia]

-- moved to ticket --

[plain surge]

DO NOT CLICK ON THE ABOVE LINK, IT'S A SCAM

[stark dagger]

Faut pas cliquer si je comprend bien ?

[plain surge]

Oui, ne cliquer pas

[stark dagger]

Pourquoi ?

[shut bolt]

Deleted

[stark dagger]

Supprimez

Et même pourquoi tlm à le droit de mettre des liens ?

[plain surge]

C'est ne pas un vraie link

[stark dagger]

Oui je m'en douter un peu, le bit.ly

Mais il est aussi dans #📈│reviews

Aled!!!!!

[plain surge]

Pour que quand quelqu'un est en besoin du support et nous avons besoin d'une image, ils peuvent envoyer

[plain surge]

Deleted

[stark dagger]

Mais vous pouvez autoriser au staff de mettre des liens et ne pas autorisé au membre

[plain surge]

J'avais informé l'équipe du support. Merci pour votre opinion

[stark dagger]

Derien

[tribal cedar]

Don't click!

[shut bolt]

Deleted, will report on a sec

[stark dagger]

Oui a compris tkt

[finite aspen]

Hello I have a problem with the bot

[vestal owl]

What

Please state the problem

@finite aspen

[shut bolt]

[finite aspen]

I can't see my server on the bot site

[vestal owl]

Re login

And it will show up

So like login to ur account again

@finite aspen

[finite aspen]

Ok thanks you bro

[vestal owl]

My pleasure

[finite aspen]

It worked

[vestal owl]

Good!

Are support team apps closed?

[shut bolt]

Yeap

[vestal owl]

They f

I applied

[shut bolt]

F

[vestal owl]

But i guess I didn't get in :(

I got to phase 2

[shut bolt]

[vestal owl]

[stark dagger]

J'ai une question

Pour y'a pas de général ?

[vestal owl]

Yes

[stark dagger]

Enfin ça pourrais être un serveur normal avec ça en +

[shut bolt]

/fr We used to have a general chat but it was quite misused, and as this is a support server it was removed

[robust sandal]

Nous avions l’habitude d’avoir un chat général, mais il était assez mal utilisé, et comme il s’agit d’un serveur de support, il a été supprimé

English (en) → French (fr)

[stark dagger]

Stylé

[shut bolt]

Oui

[stark dagger]

Ah rip, baaaahhh faudrais faire un auto-react et tu coche ton pays puis t'a accesyau general de ton pays

Enfin après je sais pas

[shut bolt]

/fr It would be a lot of channels, yet in a community server could be done

[robust sandal]

Ce serait beaucoup de canaux, mais dans un serveur communautaire pourrait être fait

English (en) → French (fr)

[stark dagger]

Oui c'est vrai

[shut bolt]

Oui, pour a serveur du communauté est une bonne idea

[stark dagger]

idée*

Si tu veux je t'apprend le français 🤣🤣

Et toi l'anglais

[shut bolt]

/fr I used to have french classes but I haven't take more jajajaja, I tried my best