🆘│community-support

[tribal sigil]

So beautiful bot

[alpine anvil]

what if ticket channel number thing surpasses #ticket-9999

[safe prairie]

It goes on with 10000

[unborn harbor]

hey
i have a problem and i need support
the problem is that when i make it comes up but i want to make it down how do i do that

[finite prism]

Thanks for the response! When I close the ticket it gets moved then deleted quickly. Do I maybe need to adjust another settings for that to work? Or to keep the ticket open?

[pale pilot]

Enable two step ticket in general options @finite prism

[tribal sigil]

Hey

[unborn harbor]

?

[tribal sigil]

@unborn harbor just make a category of tickets down and set that category

[finite prism]

Oooo! Awesome, thank you! I'll give that a shot real quick.

[unborn harbor]

how

[tribal sigil]

Server configs

[unborn harbor]

u mean server settings

[tribal sigil]

Closed and open ticket same category

[tribal sigil]

Wait

[unborn harbor]

iam confused can i have a screen shot

[finite prism]

Omg that was it! Thank you so much ❤️

[iron night]

Gave 1 Rep to Simple (current: #7 - 154)

[tribal sigil]

@unborn harbor here

Create a panel

And

[unborn harbor]

?

[tribal sigil]

Settings

Create panel and go to settings category options then done

Create that category down

Like this @unborn harbor

[tribal sigil]

U created many panrl

Panel

[unborn harbor]

no only 3

[tribal sigil]

@unborn harbor in 3 panel just change settings

[tribal sigil]

Like this

@unborn harbor understood?

I am not staff but still working to get staff

[unborn harbor]

i didnt understand iam kind confused plus idk how to do it

[tribal sigil]

1st step go in panel settings

[unborn harbor]

ok

[tribal sigil]

2nd step go in category optionz

[tribal sigil]

3rd step create a category in ur server down

Then in category option just select that channel in closed and opened also @unborn harbor

@unborn harbor are u there?

Hey staff u seeing 👀

[unborn harbor]

i meant in this screen where do i go

shot

[tribal sigil]

Category options

[unborn harbor]

then where

[tribal sigil]

Create a category in ur server down

[tribal sigil]

@unborn harbor

[unborn harbor]

i did

[tribal sigil]

And then in both options just select that category

And save and create ticket and see

@unborn harbor getting me ?

Hey staff please take me

[unborn harbor]

look i made a categoery

[tribal sigil]

Ok

[tribal sigil]

Then select it in both options

Opened and closed

@unborn harbor

[unborn harbor]

i made that catgoery but i cant find it

[tribal sigil]

Reload

Page

@unborn harbor

Or relogin

[unborn harbor]

i found it

and i added in both

[tribal sigil]

Save and try

@unborn harbor

[unborn harbor]

it saved

then what to do

[tribal sigil]

Try

[tribal sigil]

Create ticket

In ur server

[unborn harbor]

see it comes up

not down

[tribal sigil]

Ur category is up?

[unborn harbor]

its down

[tribal sigil]

Can i have screenshot of ur panel settings?

@unborn harbor u created new ticket or old?

[unborn harbor]

new one

[tribal sigil]

What

[tribal sigil]

Give

[unborn harbor]

if u could come in my server and help me beacuse iam confused

[tribal sigil]

Ok fine

Link in dm

[unborn harbor]

ok

[unborn harbor]

thx

[iron night]

Gave 1 Rep to Umesh✨ (current: #66 - 1)

[tribal sigil]

I helped someone
Hey staff u saw 👀

[unborn harbor]

u did

[tribal sigil]

@pale pilot

[unborn harbor]

and thx for that

[tribal sigil]

Ok

[pale pilot]

I saw, no need to ping

[tribal sigil]

Ok u can think

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[jade topaz]

hiya

anyone around?

[tribal sigil]

@jade topaz what?

Need help?

[jade topaz]

oop

all good

i just had to reinvite the bot and refresh dashboard

all's well now, thanks

[wooden roost]

How do I put the ticket in the ticket room?

[shut bolt]

What do you mean by "ticket room"? A category?

[wooden roost]

Technical support room that complains about members

[shut bolt]

You mean like a channel as #🎫│make-a-ticket ?

[unique junco]

thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 95)

[shut bolt]

Parp

[unique junco]

poblio

[shut bolt]

Poblio

[jade topaz]

@shut bolt + Respect

[potent quest]

can I get help

[shut bolt]

You mean the
Support team ticket controls?

It's the default message sent by the bot, we don't have access to none of your tickets

Sure

[humble sequoia]

We would love to help you but, if you don't tell us what you need help with we can't help you :(

[shut bolt]

@potent quest

He left?

lol

[plain surge]

@shut bolt This message is still there

[shut bolt]

Done

[plain surge]

I thought messages by someone gets deleted when they are banned

[shut bolt]

Indeed

[plain surge]

Could have been lag or something, all good now. Ty

[shut bolt]

Probably a bug, sure

Thanks for letting us know

[plain surge]

No problem 😊

[copper owl]

depends on the bot or the settings 👀

i dont think modsystem deletes the messages in here

[shut bolt]

Tragic asked for that tho

[copper owl]

well then it's out of our hands B)

[shut bolt]

Indeed

B)

[light field]

How long does applications take to get read?

[shut bolt]

If you get accepted you should receive a response between a couple of weeks as stated in the application ticket

[light field]

Ah okay.

What if I fail?

[shut bolt]

You wont receive any type of response

[light field]

Okay.

[plain surge]

Weren't applications only open till 5 days after that message was posted?

[shut bolt]

Read again Light's message

#📣│server-news message

[plain surge]

Oh I didn't see the edit bit

[shut bolt]

Yeap

They are still open

[vestal owl]

BTW at the first part there's two stages if u complete the phase 1 where u just apply I got a response a day after and now I'm waiting after that

[shut bolt]

He isn't longer in the server btw

[vestal owl]

Oh lol

Why would he leave if he just replied lol

[shut bolt]

Well, users simply leave lol

[vestal owl]

Not replied I ment he proby applied

[shut bolt]

Ohh

Well

Lol

[vestal owl]

Pablo...

U own that lmao?

[shut bolt]

LMFAO

I don't

It has a great name 🤣

[vestal owl]

Ikr

[sinful pasture]

Hi! On my server, only these roles can see tickets:

Whereas I'm trying to make all of these see it:

[shut bolt]

Yeap, want more people to see them?

[shut bolt]

OUUUU

No

$help support

[sinful pasture]

Too many roles?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Not too many, but, placed in the wrong spot

You are giving access to all of those roles to edit everything in your dashboard

[sinful pasture]

Oh no

[shut bolt]

Yeap

So remove them, then save changes

[sinful pasture]

Ah, I see it now

[shut bolt]

And after that

[sinful pasture]

Thanks!

[shut bolt]

Add them here

[shut bolt]

Sure!

[sinful pasture]

thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 98)

[shut bolt]

Sure :)

[jade topaz]

Where do I have a list of {} to use with the bot?

[shut bolt]

Check this

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[shut bolt]

Also, at the end of the Settings of a panel you will find a menu named Supported Variable

[jade topaz]

Thank you! @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 99)

[shut bolt]

Sure!

[jade topaz]

Which should I use for having their name be the ticket name?

[shut bolt]

{ticket.user.name}

[fallen bloom]

BUENAS

UNA AYUDA

[shut bolt]

Dígame

[fallen bloom]

soy jugador de wow

[shut bolt]

Okey

[fallen bloom]

y bueno me cambio de nombre pague 2 creditos espere 10 dias y volvi a pagar 2 creditos cambie el nombre en la pagina de warsages y al entrar sigo con el mismo nombre}

[humble sequoia]

Está en el lugar equivocado

Brindamos soporte para el bot de Discord @pseudo glen y no le podemos ayudar con el problema que presenta.
Por favor asegúrese de contactar al equipo de soporte adecuado.

_ _

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[shut bolt]

Estás en el servidor equivocado amigo

[fallen bloom]

cuanto tiempo demora

en responder

[shut bolt]

Lee esto por favor

[coral kestrel]

how do you make it so some people can't open tickets

[shut bolt]

There are two options mainly

Number one

You could blacklist a role that won't have access to any command at all and give that role to the users you want to not be able to use the create button

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[coral kestrel]

ok

[shut bolt]

The other option would be make a role for those users and mark that role as forbidden for the create button in its settings

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shut bolt]

In Disabled Roles

[coral kestrel]

i see it

thanks

[shut bolt]

Sure

[jade topaz]

How to buy the premium?

[shut bolt]

Hey there

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[shut bolt]

Check the first link

[jade topaz]

How do I know how much is the admin got claimed a tickets?

[shut bolt]

You mean how to know the amount of times a user has claimed tickets?

[jade topaz]

Yes

[shut bolt]

We currently have no feature as that, indeed has been suggested but only time will say if it gets implemented, apologies

[jade topaz]

Oh ok

How can I get the premium subscriber role?

[shut bolt]

Run this command in this channel $pc

[jade topaz]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @tough vessel. You have now been given the <@&535595160189403136> role!

Found 5 servers in total and 1 with premium and permission

[shut bolt]

There you go

[half kernel]

When it dosnt actually give the role

[shut bolt]

It did

Refresh your Discord

He already has it

[half kernel]

ohh rip

[shut bolt]

It's one of the most common bugs

Visually you can't see the role

Yet if you refresh

It will show up

[jade topaz]

How can I invite the premium in my anther server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Go into your Server Configs

There you should see the Invite Premium Bot button

[jade topaz]

Yes thx

[shut bolt]

Sure

[wraith relic]

$pc

[humble sequoia]

Premium Check

I was unable to detect a premium server for @wraith relic.

Found 11 servers in total and 0 with premium and permission

[shut bolt]

F

[wraith relic]

[shut bolt]

$pc

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @shut bolt.

Found 30 servers in total and 2 with premium and permission

[shut bolt]

I don't know which are the 2 servers LMFAO

[wraith relic]

you got it for free

[shut bolt]

I had it before for I server I recently resigned from

[wraith relic]

OHHH

[shut bolt]

Oh nvm I just found which are the 2 servers

[wraith relic]

haha

[shut bolt]

Didn't remember those two had premium lol

[jade topaz]

What can I do

[shut bolt]

Did you selected the premium bot?

[jade topaz]

How

[shut bolt]

And by the way, you must resend the panels with the premium bot

[jade topaz]

How

[shut bolt]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[shut bolt]

Send again your panels and delete the old ones

[humble sequoia]

Premium Check

I was unable to detect a premium server for @lilac girder.

Found 19 servers in total and 0 with premium and permission

[twin jolt]

So this is less of a problem and more of a question: Which tool do you use to make the HTML files after a ticket is closed?

Is it https://github.com/Tyrrrz/DiscordChatExporter ?

[humble sequoia]

-- moved to ticket --

[honest anchor]

What is the problem?

[sand arch]

Do i need to turn on admin perm for the bot to work?

[copper owl]

nope

The bot needs these permissions

admin isnt necessary

you can pay via paypal, bitcoin, and VISA

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[copper owl]

the first link

[plain surge]

Plus the send TTS messages, no?

[copper owl]

Not really. The TTS thing happens on a server by server basis.

[plain surge]

Oh, alright

So some servers experience the $add not working and others don't

[copper owl]

correct

my test server doesnt face an issue

[plain surge]

I've drawn a short straw there lol

[bitter river]

what to do if the server is not showing in the manage servers page?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try this

[bitter river]

thanks, I forgot to do this

[desert summit]

DONT CLICK ITS SCAM

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Scam
Moderator: @pale pilot

[hollow basin]

الووو

[orchid pollen]

Anyone know why ticket tool is making the text channels public in a private category?

[shut bolt]

Check your permissions

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shut bolt]

Ticket tool creates each channel with a set of permissions as you indicate it, it is separate from the category perms

[shut bolt]

So you must indicate it in the Permissions Options category

[orchid pollen]

I'll try that. Thank you.

[shut bolt]

Sure

[orchid pollen]

Did not work

[shut bolt]

Would you like if we move into a ticket?

[plucky tundra]

Ok so, i dont want the one who created ticket to be able to clock the ticket and give ONLY STAFF permission to close all the tickets no one else

how can i do that?

[shut bolt]

Hey there

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[shut bolt]

Head into the Create Ticket Button Settings and mark as the Support Team Only switch

Then Save changes are you are good to go

[plucky tundra]

oh wait

nvm lemme check

DONE

Thanks!!

Thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 101)

[shut bolt]

Depends, if you want to make it for ALL panels, yes. If you want to edit it for just one, then this

Oh

Great!

[shut bolt]

Sure

[somber peak]

Hey guys, I get a lot of people opening up tickets and just not saying anything in them - is there a way to automatically clear them out without me having to individually close/delete them?

[shut bolt]

Hey there, it is not an option, it could cause the bot to hit rate limits, apologies

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[somber peak]

@shut bolt maybe there is a third party bot that 'detects' ticket channels and after X amount of time, they send a '$delete' message for example?

[shut bolt]

Ticket Tool ignores any message sent by bots, wouldn't work

[copper owl]

Well

i guess you could have the bot manually delete the channel

instead of typing out $delete

but i wouldnt suggest it, it might break things

[somber peak]

you get the gist

I get too many tickets

it is just annoying

[copper owl]

Well there's a lot of things you could do

Blacklist people who keep opening tickets

Get more support members if you do have any

Close down the channel that contains the ticket message if theres too many tickets to handle

be more strict with the x amount of time = close (maybe like 10-15 mins)

I do understand that if you're using ticket tool for a business, that some of these options arent feasible, but discord just wouldnt allow automation due to the rate limits

[somber peak]

Understandable. Thanks for the help

[jade topaz]

hey can anyone drop the invite to the premium bot plz

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

thanks

[shut bolt]

Sure

[jade topaz]

some how i cant get it to work now...

then $debug on the channel does nothing

[twilit kernel]

Everybody is gay

[vestal owl]

Like you? @twilit kernel

[tribal cedar]

Are you using the free bot? Also does ticket tool have read perms in the channel your trying $debug in?

[jade topaz]

Yeh i got it, i forgot to choose which bot to run, if pro or free.
Thanks

[iron night]

Gave 1 Rep to Enigma (current: #13 - 75)

[vital comet]

hello guys
how do I make the ticket low show which staff member closed the ticket?

[jade topaz]

Hello I was wondering if the ticket bot on any Holiday sale?

[potent locust]

Hi I’m trying to access the dashboard but when I click login and enter my info it starts to load in then blips back to the discord login page again. Over and over. It just keeps taking me back to the empty login page. Any ideas?

[mystic hound]

there is not currently a discount, if there is, it'll probably be announced in #📣│bot-news or #📣│server-news

[jade topaz]

ah I see.

[mystic hound]

can you make sure you're trying to login to the link below

[humble sequoia]

https://tickettool.xyz/manage-servers

[potent locust]

I tried it there and doing the same thing

[jade topaz]

how to setup some roles to view ticket other that admin roles

[potent locust]

I can dm you a screen cast of what it’s doing

[mystic hound]

you can open a ticket and send it there

[potent locust]

Ok

[mystic hound]

your ticket is being handled by a staff member

[potent locust]

Hi. Sorry. Having another issue. I’m trying to add it to another server but it just takes me to that login page. Even when I use the link you gave me and I’m able to access the dashboard if I go to the bot invite it just takes me back to that infinite login screen -.-

[mystic hound]

https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=805432400

try that

[potent locust]

You’re a life saver. Seriously

Tysm

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 206)

[mystic hound]

[dull imp]

Hi question about premium subscription?

I have convinced the org that runs my server to get premium but due to accounting they can't buy it for a few days. I would like to avoid interruption of service. Is there a way to get a coupon or anything to get another week of trial?

I would personally buy it but I don't want to cause confusion for the accountants

Or is there a way I can buy a coupon code?

[humble sequoia]

-- moved to ticket --

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[dull imp]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[copper owl]

you can use these commands in your server, they're global

i also wouldnt suggest redeeming in a public chat

[dull imp]

I voted on all 3 but it is only showing me as two votes

[copper owl]

it takes time to register some of the votes

how long? Im not sure. I dont use this feature. I think the one that takes time is Top.gg but Im not positive

[dull imp]

can I have another user link their votes to me?

[copper owl]

yeah

[dull imp]

and or there any more sites I can vote for?

[copper owl]

This

you can only vote on 3 websites that would count to the $vote command

[dull imp]

lame that they have the 6 min

ok so I got a user to link

do they vote or do I vote again?

[copper owl]

you can only vote every 12h

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[craggy geyser]

Please use commands in your own servers and leave this for support only

[prime bridge]

🧊𝔻𝕣𝕠𝕠𝔾𝕀𝕁𝕊_²🧊 has been silenced for 10m
Reason: Posting Discord Server Invites

🧊𝔻𝕣𝕠𝕠𝔾𝕀𝕁𝕊_²🧊#8294 | 846404276359135313

[arctic trellis]

Hello, there is a way to get some insights on the tickets? like average response time, etc?

[copper owl]

Nope

[mighty storm]

How I can create message where people can open ticket?

[copper owl]

That type of data collection is not a feature as of now

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

@mighty storm check the documentation

[mighty storm]

ok

[jolly cradle]

is it normal that the bot is updating its avatar every day as i can see its updating 6-12 times a day

[half kernel]

It shouldnt be updating

[craggy geyser]

Are you sure it is ticket tool? The avatar updated once for Halloween and that is it

[jolly cradle]

u use another bot that logs everything that happens with people/bots in my server and can see its updating

yes @craggy geyser defo ticket tool

i have 3 bots thats updating the avatar alot recently

[craggy geyser]

Do you mind sending a screenshot of those logs (feel free to do it in a ticket for more pricivay)

[jolly cradle]

our discord admin delete anything from the bot so wanted to come and ask but when it does it again i can take screen shot and send it through

[rain swallow]

How do you mention a channel in the ticket message

@copper owl can u help?

[half kernel]

{channel.id}

with the brakects

[rain swallow]

So do {channel(the id)}

[half kernel]

no sorry I sent wrong one

One second

[rain swallow]

Ok

[half kernel]

<#channel>

that should be it

[rain swallow]

Ok

Tysm!!

Thanks @half kernel

[iron night]

Gave 1 Rep to Jayson G | UBP (current: #30 - 7)

[half kernel]

Yep

[rain swallow]

Is it the id?

[plain surge]

<#ChannelID>

With the arrows

[rain swallow]

Yep tysm guys

[plain surge]

No problem

[dull imp]

Hi, I just got the votes to get 4 days of premium and I did $votes redeem and it said I was good. What do I need to do to actually get the functionality to work? my bot won't transcript for me. It was working previously during the premium trial

nm I found the PM with a premium key

[graceful rover]

How can I put different tickets in the same panel?

[dull imp]

question, is it ok to use the voting system to essentially get premium for free over time? or is that against terms of service?

[half kernel]

Refer below

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[half kernel]

It is fine. I personally have premium from voting until i was able to pay

[dull imp]

I actually got a question from Admins/Accounting of "why not just not pay and use voting instead forever?"

[graceful rover]

where i can find the id?

[humble sequoia]

-- moved to ticket --

[jade topaz]

how to disable auto delete ticket after closing ticket?

[shut bolt]

Hello there!

Go into your dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Then get into the Panel Configs page

And open the Settings of the panel

Now, open the General Options menu

[mystic hound]

That's perfectly fine, and we have had communities that have survived off of voting for years

[shut bolt]

And at the bottom of that section you should see mark as the Two Step Ticket to prevent automatic deletion

And Save changes

[jade topaz]

thank you

[shut bolt]

Sure

[craggy geyser]

Like mine did

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[half kernel]

DONT CLICK

ITS A SCAM

@radiant moss this needs to be deleted

[copper owl]

got it

[plush pumice]

Hilo

[tribal cedar]

Hi @plush pumice

[jade topaz]

there is a big problem because I'm on a server where there are 11k people and it's not real that they set the range wrong and I can normally create tickets for myself, fix it quickly !!! @humble sequoia

@eager cargo @shut bolt @radiant moss

[shut bolt]

Hey

[shut bolt]

#546557408902905896 please refrain to ping staff members

[shut bolt]

Develop your problem please, what's the error the bot is displaying?

[jade topaz]

I mean, I'm not an admin and I can create new tickets and I don't even have permission to do so

[wraith relic]

Oops, wrong command.

[shut bolt]

Well, then you should ask to an admin to restrict that from the dashboard

[jade topaz]

damn but I don't mean your server

[jade topaz]

only that it is your bot's mistake because this server is right, they have 11k people and they would not make such a mistake

[shut bolt]

It's not a bot mistake, if the user who set up the bot marked for everyone be able to create tickets, it's a client problem

[jade topaz]

Okay, I don't know, we all have the same rights there and I can only create new ones

Bye

[radiant moss]

[shut bolt]

[jade topaz]

Are you allowed to vote for Ticket Tool on alts and link it to a single account for premium? (I'm assuming the answer is no)

[solid stream]

Yes you can

90% of the people using link do it that way.

[jade topaz]

oh ok

[solid stream]

If the vote counts then I'm not too picky with where it comes from.

[late pier]

hey umh is there anyway to bypass this issue

https://gyazo.com/53008e7c6fb7694d0e49f7a634ee8db6

[shut bolt]

Hello there!

Ou

[shut bolt]

That's a Discord Limit, any server is restricted to have maximum 500 channels, you should delete channels that are not being used, for example if you have closed tickets, you can save their transcripts and then delete them, that will free spaces from your server

[late pier]

so if I save the transcript I can delete the ticket channels

where would the transcripts go if so

thanks for the quick reply by the way

thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 105)

[shut bolt]

Indeed

[shut bolt]

You should set a transcript channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut bolt]

After setting that channel

Click on the Transcript button

And the bot will send it to the defined channel

[shut bolt]

We try our best for your experience with Ticket Tool to be as great as possible ^^

[late pier]

sorry if I sound dumb just a bit confused so

all the tickets I have closed/hit the transcript button for so far had no transcript channel

so what would happen to those if deleted

[shut bolt]

No worries, there are no dumb questions

[shut bolt]

The transcript sent to the ticket itself right?

[tawdry wyvern]

yes

it send it self

but why there have a download link?

[late pier]

like I close a ticket and just hit transcript but I didn't do anything after

what do you mean sorry

[tawdry wyvern]

it send like this tome

[shut bolt]

Well, if you delete those channels the HTML file of the transcript will be gone, still you could use the link that says Direct Transcript and that link will work for approximately 30 days, that file is kept in Discord's servers, they delete that data after 30 days

[shut bolt]

Cause you can access the file via Discord's server

[shut bolt]

Indeed

That's the DM transcript

You can also set a channel to keep the channels in the server

[tawdry wyvern]

when you download,you can see all the history

[shut bolt]

Indeed

You can download the file

But you don't want to download all the transcripts of the ticket

[tawdry wyvern]

what did indeed mean?

I am chinese

[shut bolt]

Indeed is like, yeah

[shut bolt]

Oh, my bad, is like a "yes"

[tawdry wyvern]

oh I see

[tawdry wyvern]

I need to learn more

[late pier]

sorry im lagging will respond in a moment ty for the help

[shut bolt]

No worries ^^

[late pier]

so after 30 days the links will be deleted then ro

or*

[tawdry wyvern]

I went to so many server,and all the server member and staff are rude to me but pablo isnt rude but kind to me

[shut bolt]

If you delete the message, yes

[shut bolt]

I'm glad you are enjoying here ^^

[late pier]

you mean delete the channel right

[tawdry wyvern]

what is the roles premium subscriber?

[late pier]

otherwise it stays there permanent if not

or

[tawdry wyvern]

I will

[shut bolt]

Or the message where the bot sent the HTML file

[shut bolt]

We have a premium version of the bot, if you subscribe to it you can have it

[azure plover]

Anyone help every time I try to spoof my shit it keeps restarting my pc

[tawdry wyvern]

oh i see

[shut bolt]

Hello there, how is this related with Ticket Tool?

[azure plover]

Shit idk I’m new to this g

[shut bolt]

I think you should check your computer with a professional, here we can't help with that, apologies

[azure plover]

Bro

Good looks

[shut bolt]

Could be a bad update maybe

[azure plover]

Prob

[tawdry wyvern]

can I promote my group?

[shut bolt]

Sorry, we don't do ads here

[tawdry wyvern]

ok

what is ModSystembot?

[eager cargo]

It's a VIP version of https://wickbot.com

[tawdry wyvern]

what can it does?

[void magnet]

How do you make a ticket on iPad

[shut bolt]

Check out this guide

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Wait, you mean how to setup the bot on iPad or how to create a ticket here from iPad?

[void magnet]

Create a ticket

[eager cargo]

Mainly used for moderation

[void magnet]

No buttons

[shut bolt]

If you do not see the buttons, then you should update your Discord Client

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[void magnet]

Omg thank you sooo much

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 106)

[shut bolt]

Sure!

[void magnet]

I had to update it 2 times

[shut bolt]

Oh

Probably you haven't update it in a long time

[void magnet]

😑

Yeah

Ok bye!

[shut bolt]

Have a good one :)

[potent locust]

Hi! Im wondering if it’s possible to add a clickable channel name to a ticket message?

[plain surge]

Yes, you can do that by mentioning the channel in the message. Use <#channelID>

With the arrows

[potent locust]

Tysm

[plain surge]

No problem

[potent locust]

Tysm @plain surge

[plain surge]

👍

[potent locust]

Op xD it told me to. Sorry xD

[plain surge]

Lol it's okay

[versed gyro]

هلا

[robust sandal]

! 『K』kingsami28✨

Hi

Arabic (ar) → English (en)

[craggy geyser]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[versed gyro]

Ar

[rain swallow]

is there a way to give a role to the person who make a ticket

[craggy geyser]

There isn't. It's been suggested but it's unlikely to be implemented as adding roles make it more likely to hit rate limits

[boreal glen]

@craggy geyser yoo

can i ask u where can i create double button in panel

[craggy geyser]

Firstly, check #546557408902905896 (rule 4 in particular). Don't ping staff members. You will get help without pinging us.
Secondly, the answer is below

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[boreal glen]

ah oke

thanks

[coral coral]

can the ticket-tool use threads ?

[copper owl]

not as of now, no

[boreal glen]

how can i enable auto mention moderators when u open the ticket?

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

(just beat you Neptune)

[copper owl]

too speedy for you >:)

what

on my screen i beat you

[craggy geyser]

My screen I beat you. And yours deleted as it was below

[copper owl]

i deleted it smh

well let's call it a draw

LMAO

[craggy geyser]

Yes, but the lower two messages deleted

[brittle wind]

hello, so I have a ticket with attached panels and would like to restrict one of the panels (buttons) to require a specific role to create a ticket.

I added the role to the "allowed roles" for the "create" button but that doesn't prevent members without the role from opening a ticket. Does that not feature not work with attached panels?

[craggy geyser]

You can add everyone as a role for the disabled role, and the allowed role will override that

[brittle wind]

aahhh...alright, enables override disables. Thank you very much! :)

[fleet citrus]

Hey, just wanted to quickly ask because unless I'm blind (which I could be), there's nothing about this on the site documentation

Is it possible to move a ticket within categories? If that's not a thing, is it planned to be added down the line?

[craggy geyser]

It's not possible currently. Think it has been suggested before but I don't know if it is planned or rejected

You can manually change it through discord settings but can't do it through the bot

[fleet citrus]

but once the ticket is closed, it will go through the flow set up on the panel AFAIK, right? If so then it wouldn't work for me at all, sadly

[craggy geyser]

It would do unfortunately. I can resuggest the feature to the dev for you, but I can't promise if or when it will get implemented

[winter mist]

Heya, just a question, I can add a reason when I close tickets, yes? Or is that like a premium version thingy?

[cunning ibex]

Hi just a question how to do I make it so all new ticket made go under 1 category

[plain surge]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[plain surge]

@cunning ibex ^

[cunning ibex]

Thanks so much

[plain surge]

No problem

[plain surge]

If you are asking about having the reason added to the bot logs then no that's not possible.

But you can still edit for example the channel name in the dashboard to include the reason using the variable {reason}. It should include the reason you provide when you use the close command $close (reason)

[shut bolt]

The variable you talk about is {reason}, not {close}

[copper owl]

Not any.

1. it's {reason}
2. it works in certain areas, not all

[plain surge]

I assume it would be for channel name only yh

And the {close} i found here

#🆘│community-support message

[copper owl]

7 months ago sheesh

[shut bolt]

The variable you refer to is {reason} tho

[copper owl]

yeah it's {reason} now

[copper owl]

i think it used to be {close}

[plain surge]

Best thing i could find ¯_(ツ)_/¯

[remote frigate]

hello i have a question, can I set a timer so the ticket will automatically closed at a certain time?

[plain surge]

Thanks for the correction ☺️

[shut bolt]

Sure

[shut bolt]

Not possible, apologies

[remote frigate]

thanks for the answer

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 107)

[shut bolt]

Sure

[jade topaz]

How do I get the Premium role?

[plain surge]

run $pc and the bot checks if you have premium set in any of your servers

[jade topaz]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @lime umbra. You have now been given the <@&535595160189403136> role!

Found 17 servers in total and 1 with premium and permission

[craggy geyser]

It's as long as you have premium redeemed in a server you have dashboard access to. So you don't have to own the server, but can be an admin too

[jade topaz]

I can't login on docs to add panels, I've reload it many times on both my laptops but it always say "error". I even removed the bot from my server and added it back.

[shut bolt]

Hey there

You are login in the wrong site

[humble sequoia]

https://tickettool.xyz/manage-servers

[shut bolt]

Try to login here

That should fix it

[jade topaz]

Thanks @shut bolt :)

[shut bolt]

Sure!

[quick ermine]

How do i temporary disable creating tickets for all members?

[shut bolt]

You could blacklist the everyone role in the dashboard, and then remove it from there

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[quick ermine]

Thanks!

[shut bolt]

Sure!

[merry vale]

i am making a ticket and want to @ a Sertin person in the panel i tried just doing there @Cow but it doesnt @ them can someone help me

[eager cargo]

Use their id

[merry vale]

how do i get there id

[eager cargo]

$devmode

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:

[PC] go to Settings -> Advanced -> Developer mode
[Mobile] go to Settings -> Appearance -> Developer mode

[eager cargo]

Turn on dev mode and right click their name

[merry vale]

thanks

[eager cargo]

<@ID>

[merry vale]

thanks

[eager cargo]

(Use that format when pasting into pane embed)

Yep

[merry vale]

what does there id look like is it just dydydumb#7728?

[vestal owl]

There id is like 364950865141956609

Tahts yours

@merry vale

[merry vale]

were does it show it i have dev mode on

oh copy id

[vestal owl]

If you right click thee name and press copy id

That's if ur on pc

If yr on mobile hold there name down and scroll down

[merry vale]

what do i do if i want to @ a role?

[vestal owl]

Tahts what u do I belive

1 sec

Or u could try {user}

Like don't write there name write user

[merry vale]

the @ yourself

whoever makes the ticket

[vestal owl]

Ok what do u want to @ a role or a member

[merry vale]

how do i @ a role

like @jade topaz

[shut bolt]

<@&ID>

[vestal owl]

Ok so go to a role

[merry vale]

didnt mean to @ sorry

got it

[vestal owl]

Like this

Then hold the role that u have and want to ping

And ur get the ID

[merry vale]

yea i got it tysm

[vestal owl]

My pleasure

[proper cave]

How i do ticket

[shut bolt]

Hello there

You mean how to create tickets on your own server?

[proper cave]

Yes

@shut bolt

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[shut bolt]

Please check out this guide

Is the step by step on how to configure the bot

[proper cave]

@Pablo.#٤٣٨٣

@shut bolt

[shut bolt]

Go into the channel you want top open the ticket and run $debug, send us the result

[proper cave]

@shut bolt

[shut bolt]

Check the bot has send message permissions and view channel

[proper cave]

Not working

[shut bolt]

Let's check this on a ticket if you want

[proper cave]

Can u come and do it

[shut bolt]

I can help you out but I can't do the work for you

[proper cave]

Ok

Tomorow i wll try

[humble sequoia]

-- moved to ticket --

[vestal owl]

@muted anchor

What do u need help with

[humble sequoia]

-- moved to ticket --

[proper cave]

How i delete the log

@shut bolt @copper owl

[tawdry wyvern]

you cant delete

[leaden violet]

how to change this text?

[humble sequoia]

Solved in another channel.

[autumn cradle]

help @shut bolt

[craggy geyser]

Don't ping support team. It's against the #546557408902905896 (rule 4). You just have to wait. That's part of our ddos protection and we have no control over it

Cloudflare just thought you were doing things too quickly

[gritty tree]

@craggy geyser

Hi!

[craggy geyser]

The message right above your ping was me telling someone else that pinging support is against the rules....

[gritty tree]

I'm Turkish I want to be the TR support team what should I do I wonder if you can help me on this issue I would appreciate it

@craggy geyser What should I do?

[craggy geyser]

For a start, stop pinging. I have said multiple times it's against the rules.

But we have no Turkish support team so there is nothing for you to join

[gritty tree]

But there are Turkish people, I want to be the support team

@pale pilot hello, can you help

[copper owl]

The mere fact that turkish people are in the server doesn't constitute enough of a reason to make a Turkish Support team

and please, for the last time, stop pinging support members

it'll only cause you to get warned

Once the team decides that Turkish support is needed, you'll most likely hear about it in #📣│server-news

[gritty tree]

Ok

[copper owl]

For the time being, we have french, arabic, and spanish applications open

[gritty tree]

Ok

[mystic hound]

Breaking the rules also ruins your chances of getting into the team soo

[crude frost]

Oh, um, I need to know what Josiah pinged me about on a support ticket

The ticket closed when I wasn't online, so I didn't see it.

[pale pilot]

@crude frost he said he's looking into it, but will close the ticket and move it to a private category. Spiral reacted with an Emoji

[crude frost]

Ah! Great!

What do you mean by private category?

[craggy geyser]

It's a category on the server that is private to team (maybe managers but all I know is I can't see it). So he has the channel still so can continue working on it but it is hidden from most people for neatness

[crude frost]

Ahhhhh great!

So, basically, it was moved to a "live archive" so he can check the provided evidence on the issue with easy looksie?

[craggy geyser]

Pretty much

[merry nova]

Hi. I cant get the bot to respond on commands. In dashboard it says BOT ERROR

[craggy geyser]

The smaller text by bot error should explain the issue. You have the premium bot selected but don't have premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

Do the reverse of that image to select the free bot

[merry nova]

Ahh im stupid... Tysm

[gritty tree]

@pale pilot hı!

I'm Turkish I want to be a support team, what should I do?

[copper owl]

We told you not to ping support members..

[craggy geyser]

You have been answered already multiple times

[copper owl]

that too..

[gritty tree]

Ok, I already tried you.

[copper owl]

the answer wont change

[craggy geyser]

Your answer won't change

[copper owl]

you can go try everyone, they'll tell you the same thing

you're just getting yourself in more trouble the more you ping and the more you ask

[craggy geyser]

There is also this. So by continuing to ping you probably won't be support even if we start a Turkish support team

[prime bridge]

☾ Mert#5612 has been warned!
They were notified via dms.

[pale pilot]

Next time you're gone

[gritty tree]

Oh! No

I want to be a Turkish Support team what should I do founder

Simple

[craggy geyser]

We aren't hiring for Turkish so there is nothing you can do

The more you ask, the less likely you will be to get anything

[flint fjord]

Hello, I cannot configure TicketTool on my server because of this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rich bay]

How to set ticket and demo ticket by language in bot?

sample #🎫│make-a-ticket

[craggy geyser]

Each one of those is a separate panel, combined in a multipanel which is a premium feature

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[jade topaz]

premium invite?

[rich bay]

how is that meaning?

[craggy geyser]

Each language is its own panel. We could show them all on separate embeds as default. But having premium allows them to be combined

$pc 902585803648159875

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @autumn parrot. You have now been given the <@&535595160189403136> role!

Found 3 servers in total and 1 with premium and permission

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

See above

[rain swallow]

what is the + of having premuim? is it worth it?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Buttons
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[rich bay]

I mean, I open a panel, I write in English, then I open another panel, I write different information to it, and I explain more than a bot, is it?

[rain swallow]

can you buy it once

[craggy geyser]

Effectively. On the dashboard you just create a new panel. The different panels can be whatever you like. And then with premium you can combine the buttons onto one embed

[craggy geyser]

We don't offer a lifetime purchase. We used to but it was removed (I don't know the reasons). If you mean buying a limited time you can do that. You can also cancel the sub at any time, and if you cancel mid subscription you get a refund for the remaining time

[rain swallow]

ok beacuse the mee6 is 88 for lifetime and after a year and a few moths it makes up for a life time you know

thanks for your help

[craggy geyser]

When we did have lifetime it cost the same as 3 years

[rain swallow]

oh damn

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #4 - 194)

[rain swallow]

have a good day!

[craggy geyser]

You too!

[jade topaz]

yes sir.
thanks

[iron night]

Gave 1 Rep to Swift (current: #4 - 195)

[azure furnace]

Would it be possible for a staff to join my server and sort the bot for me I’m really struggling

[scenic plinth]

Yes, they must either have administrative privileges or a dashboard role. The setup in how to set a dashboard role is below:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 27, 2021, 1:42 PM

[rich bay]

I couldn't do it, if I send my server to you, would you do it?

[shut bolt]

We won't do the work for you, yet we can assist you in the process of you doing it

[unique junco]

Thank you @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #11 - 108)

[rich bay]

I choose Attached Panels (Multi Panels) BUT the save button doesn't appear so I can't save it or I did something wrong.

[shut bolt]

plarp

[shut bolt]

Send me an screenshot of what you see please

[shut bolt]

Yeah, you need to scroll down

There you will find the Save button

[vagrant minnow]

How many different panels Ican make without premium?

[half kernel]

To my knowledge it is unlimited i could be wrong though

[blazing frost]

I need help when someone opens a ticket for some reason everyone see the ticket

[humble sequoia]

-- moved to ticket --

[rain swallow]

Did you figure it out?

[blazing frost]

Yes the support helped me

[rain swallow]

Ok, great!

[still dust]

How can i get my Premium Role?

[shut bolt]

Please run the command $pc here, and it will check

[azure furnace]

$pc

[humble sequoia]

Thank you

Thank you for continuing to support Ticket Tool @azure furnace.

Found 6 servers in total and 1 with premium and permission

[jade topaz]

what's the problem?

[shut bolt]

Run the $debug command on the channel

[jade topaz]

How do?

How to do it?

[shut bolt]

Send $debug to the channel you are having this problem with

[still dust]

$pc

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @still dust. You have now been given the <@&535595160189403136> role!

Found 43 servers in total and 1 with premium and permission

[jade topaz]

Nothing happened

[shut bolt]

I'll open a ticket so we can look forward into this problem

[humble sequoia]

-- moved to ticket --

[undone delta]

is it possible to get ticket tool to only give out one ticket (or a set number of tickets) and then no one else can grab a ticket

[tight sable]

How 2 set ticket tool?

[scenic plinth]

No, there is no claim limit.

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

View that

[weak lake]

Hey guys, I can't login to the ticket tool dashboard

[tribal cedar]

Why not? You login with discord credentials. What's happening?

Do you mean your servers not showing up @weak lake ?

[weak lake]

Now it says this

[weak lake]

No, just can't login in any way

It used to say 'Invalid credentials' or something

[tribal cedar]

Your trying to login to wiki

Login at tickettool.xyz

[weak lake]

Ooh

Found it lmao

Thanks :D

[tribal cedar]

Anytime

[weak lake]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #13 - 76)

[primal verge]

is there anyway to make it so that specific roles can use tag cmds without giving them a dashboard role

[shut bolt]

Hello there

[shut bolt]

You can make the tags to be only usable by Admin users, we currently do not count with a feature to restrict the tags to roles yet it has been suggested and only time will tell if get's implemented

[primal verge]

oof thanks anyways

[shut bolt]

Sure

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[surreal badge]

nvm

[shut bolt]

@surreal badge Of the panel?

Oh okey

[jade topaz]

How do I do log?

؟؟

@radiant moss

[tawdry wyvern]

$pc

[humble sequoia]

Premium Check

I was unable to detect a premium server for @tawdry wyvern.

Found 25 servers in total and 0 with premium and permission

[humble sequoia]

Pong! Latency is 562ms. API Latency is 76ms [-]

[wispy cave]

no..

[fleet citrus]

That'd be awesome, thank you very much 😊 (sorry for the delay btw.. busy life 😩 )

[iron night]

Gave 1 Rep to Swift (current: #4 - 196)

[craggy geyser]

Dome

[unborn harbor]

have a problem and i need support
the problem is that when i make it comes up but i want to make it down how do i do that

can somone help me

so can someone help me

[plain surge]

Please explain your problem more

What are you having trouble with?

[unborn harbor]

i am having trouble is that i want the tickets to come down

[plain surge]

When a ticket is created, it automatically goes to the top of the channels list. And you want it to go down

[unborn harbor]

yes

[plain surge]

You can do that by setting a category for the ticket channels to go under

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[unborn harbor]

what that

how to do that

[plain surge]

You create a new category from server settings, then you move it to the place where you wat your tickets to go

[plain surge]

Then go to Ticket tool website, find your server and follow these steps

[unborn harbor]

can i have screen shots so i can understand

[plain surge]

Are you on phone or computer?

[unborn harbor]

pc

[plain surge]

I'm currently on phone, so can't take the same screenshots.

You just head to your server, there you will find 3 dots at the top next to the server's name.

Press it, and you'll find "Create new category"

[unborn harbor]

i have a categoery already

[plain surge]

Alright, then follow these steps

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[plain surge]

And select your category name in that box

[unborn harbor]

how

iam there what do i do

[plain surge]

The word "Dashboard" in the embed is highlighted. Press on it and it will take you to the website

[plain surge]

Ok on the left you will find "Panel Configs"

[plain surge]

Do you see this on the website?

[unborn harbor]

this one

[plain surge]

Yes

That one

[unborn harbor]

what do i do in that

[plain surge]

Select your category and press save

[unborn harbor]

should i do for both category closed and category closed

the same channel

[plain surge]

Category open, is where Open tickets will go. Once you close a ticket you can decide if it goes to a seperate category or stays in the same category.

If you want it to be moved somewhere else, pick a category in that box.

If you want it to stay in the same place, just leave it empty

[unborn harbor]

i want in the same place

[plain surge]

Then only choose a category in the "Category open" box

[unborn harbor]

k

[bronze scroll]

hey! qq, I am setting up a mod role, and trying to hide our internal support tickets from that role... but everytime I create a new ticket it adds the mod role, how can I turn it off?

[copper owl]

if you want to hide the mod role from the internal ticket, why set it up in the first place?

[bronze scroll]

the mods are just for one category within our discord

[copper owl]

okay, so dont setup the mod role for the other categories

are you using a singular panel?

or multiple?

[bronze scroll]

one panel

[copper owl]

well the issue is, the panel will always follow the same setup

the bot cant decide whether to remove the role or not depending on what the ticket was opened for

you'll have to remove the role yourself using the $remove <RoleID> command.

Something like $remove 540295656720302081

I suggest just making multiple panels and setting it up however you want

[gleaming portal]

is there a way to keep people from deleting tickets ?

[copper owl]

People as in members?

[gleaming portal]

yes

[copper owl]

non-support?

yeah there is

There's two things you gotta do

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

wait

how are non-support members deleting tickets? Do they still see the channel after it closes?

[gleaming portal]

Im wanting to have all the tickets created saved that way no one can delete tickets

[copper owl]

just make a transcript channel

you cant just keep all closed tickets, discord has a 50 channel limit per category and 500 per server

[gleaming portal]

no we just want to keep the transcripts.

I have a transcript channel

[copper owl]

Alright, so the issue now is that users can delete tickets?

do they do it via the command or the button

[gleaming portal]

yes how to I take that away

[copper owl]

..

[copper owl]

For the button, just go to the Delete Ticket button, and make it support only (it should be like that already iirc)

for the command, go to Command Configs and make the $delete command support only

[gleaming portal]

got thanks for your help

[copper owl]

no problem

[jade topaz]

How to make something like this

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[copper owl]

@jade topaz

[jade topaz]

Like a tag for new?

[copper owl]

if you name it new, anyone who types new would trigger it

[jade topaz]

So $new ?

[copper owl]

same thing

doesnt matter what you name it

if you name it new, the tag would be new

if you name it $new, then to trigger it, youd have to type $new

[jade topaz]

But do I need to run cmd twice? Like one cmd for making ticket and second for replying that msg?

[copper owl]

i wouldnt suggest calling the tag $new

[jade topaz]

Like i do $new @user and it creates ticket and also says moved to ticket

[copper owl]

No it wouldnt

[jade topaz]

So when u guys do it here, then u run 2 cmds?

[copper owl]

no we dont

[jade topaz]

Then

[copper owl]

well

we run the new command

and just use the tag here

so yeah we'd run two commands technically

[jade topaz]

Yeah so 2 cmds

Ohl

Ohk

If I have multiple panels, how will $new work

Which panel will the ticket get opened