🆘│community-support

[tall prism]

Yes

Still

[keen falcon]

Guys..
I have a Question..

Since the Emoticon doesn't works anymore..
Should I remove it and replace it with button instead..?

[shut bolt]

Yeap, you can resend your panels and that would fix it

[keen falcon]

By resending the panels, the emoticon will works again..?

[shut bolt]

No, I mean, resend them and the new ones will have the buttons by default

The reactions are no longer supported sorry :(

[keen falcon]

Can I also rename the buttons in Panel Configs..??

[shut bolt]

Yeap, follow this steps

Go into you Dashboard
Panel Configs
Settings
Button Options
Create > Settings
And there you can change what the button says

Edit the Button Text box

[keen falcon]

Will try, thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #18 - 42)

[shut bolt]

Sure :)

[paper moth]

hii

[severe path]

hi

[shut bolt]

Hello there

[severe path]

[shut bolt]

[shut bolt]

@unique junco missclick, my bad sorry

[unique junco]

What

[shut bolt]

The demo ticket

[rancid belfry]

What does this mean and how to fix it?

[shut bolt]

Re send the panel

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[shut bolt]

That should fix it

[humble sequoia]

-- moved to ticket --

[small topaz]

Hi we are seeing this problem in our server: -- I have removed the panel and added it back, still problem conginues

[humble sequoia]

-- moved to ticket --

[severe path]

$onlybuttons

[shut bolt]

Thank you

[iron night]

@shut bolt :: You can't rep Schlafendes24#1234 for 4 minutes and 49 seconds. Try coming back later?

[shut bolt]

lmao

[keen falcon]

Btw guys..
I forget how to summon this multiple panel 😦

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[shut bolt]

Or if you prefer

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[keen falcon]

This is what I need exactly.
Thanks again, Cheers

[iron night]

Gave 1 Rep to Ticket Tool (current: #8 - 141)

[shut bolt]

Sure

[jade topaz]

why cant i find my server on the website

[humble sequoia]

-- moved to ticket --

[azure sail]

How do I get up all transcripts of a user?

[copper owl]

You search their ID in your transcript channel

use the search feature
in:#ticket-transcript-channel <ID>

[alpine anvil]

how do I buy the premium with votes?

[shut bolt]

Hi there!

First you must have at least 6 votes

$votes

[humble sequoia]

Votes

Current Votes: 3
Lifetime Votes: 9
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 12h, 0m
To redeem your current votes use $vote redeem

[shut bolt]

Then you can use $vote redeem

[alpine anvil]

after?

[shut bolt]

The the bot will guide you with what your votes are equivalent to

[alpine anvil]

do linked votes apply to current votes?

[shut bolt]

The votes that are linked to you account yes, the ones you link to another one, not

[alpine anvil]

@shut bolt is there any way I can like add time on the premium with voting?

[brittle canopy]

Yes, by redeeming your votes to get your key, use that key and it shall add the time to your current time.

[jade topaz]

How i can customize my premium bot ?

[alpine anvil]

so redeeming the key just adds time?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[brittle canopy]

Mhm

[alpine anvil]

that's cool, that's the thing what I wanted

thank u

[brittle canopy]

What exactly you want to customize?

[jade topaz]

.

[jade topaz]

Avatar and name ?

[brittle canopy]

You're more than welcome!

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[brittle canopy]

@jade topaz ^

[jade topaz]

And avatar?

[brittle canopy]

It says you cannot change it

Read the message above for further explanation

[jade topaz]

Okey

[alpine anvil]

whats difference between both Ticket Tools if the normal one has premium code applied to?

[brittle canopy]

Nothing but the premium bot uptime, both gives the same perks

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[finite dove]

How do I get premium for free?

[brittle canopy]

By voting

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 99
Linked Votes: 95

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[finite dove]

How much votes

Oh ^^^^^

[brittle canopy]

Every 6 votes can be redeemed for a 3 days of premium

[finite dove]

Wow

[brittle canopy]

Yep 😄

[finite dove]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[tender imp]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[copper owl]

you can use this in your own server

so please refrain from flooding the chat with the command

[tender imp]

sorry

[copper owl]

it's no problem!

[rapid tartan]

How do i make it so only one person + people with admin role can be in the ticket? It just came to my attention that EVREYONE in my server can see them. and message in them

[shut bolt]

Hello there!

Let me help you with that

[rapid tartan]

Hi!

[shut bolt]

Let's solve it together

Go into your Dashboard

https://tickettool.xyz/manage-servers

[rapid tartan]

thank you

[shut bolt]

Sure

Then, go into Panel Configs

[rapid tartan]

alright

[shut bolt]

And then click on Settings of the panel you want to edit

[rapid tartan]

ok

[shut bolt]

After that open the General Options menu

[rapid tartan]

alright

[shut bolt]

In the box that says Support Team Roles, there you must select the roles you want that have access to your tickets

[rapid tartan]

ok, i did that

[shut bolt]

Save changes

In the little green button

[rapid tartan]

ok

[shut bolt]

Now, go the the Permission Options menu

[rapid tartan]

okay

[shut bolt]

Under Everyone Role Permissions click on Edit Everyone Role Permissions

Mark the Read Messages perm as denied then Save changes

[rapid tartan]

done

[shut bolt]

Open a test ticket

Now it should be working fine

[rapid tartan]

alirhgt perfect, thank you!

[shut bolt]

Sure!

[verbal sundial]

BRO YOUR A MONSTER YOUR JUST LIKE WHAT I GET MY GF ALMOST EVERYDAY

@shut bolt

[shut bolt]

Wait what

Kachoow?

[tulip raptor]

I don't know what to do with the ticket I got in a server

I opened one I think but now I don't know what to do next

[brittle canopy]

Can you explain what seems to be the issue?

[verbal sundial]

@tulip raptor tf PLEASE FUCKING ELABORATE WE CAN NOT HELP IF YOU DON'T TELL US THE PROBLEM

[shut bolt]

Hey hey, chill .-.

[verbal sundial]

wat

[shut bolt]

Take it easy

Hey @vagrant zinc !

Just saw your review

Need any help on setting up the bot?

[vagrant zinc]

my friend is doing it for me

im fine, ty for the offer!

[shut bolt]

Sure!

[vagrant zinc]

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #18 - 43)

[shut bolt]

[verbal sundial]

@shut bolt WHY R U STILL UP

[shut bolt]

Good question tho

LMAO

[verbal sundial]

lol

[shut bolt]

I will finish one more ticket

And I go to bed

[verbal sundial]

bro a server with 20 people is more active then my 77 member server

[shut bolt]

Lol

You've got to make the 77 to be more active

[verbal sundial]

I can't

[shut bolt]

F

Why not?

[verbal sundial]

I can't control them

[shut bolt]

True lol

[wild whale]

some members of my discord are getting this error when trying to open tickets.

Failed: Unknown Member
[8:09 PM]
Failed: Cannot edit a message authored by another user

[shut bolt]

Hello there!

[humble sequoia]

Reactions Update

Since a while we don't support reactions anymore and switched to buttons.

To enable buttons you have to resend the panel message.

[shut bolt]

Please resend your panels

[wild whale]

where do i go to set that?

[shut bolt]

First go into your Dashboard https://tickettool.xyz/manage-servers

Then Panel Configs

[shut bolt]

And there you will see this screen

The other option is to use the $panel command, but for that you must know the ID of the Panel you want to send

[wild whale]

okay all good now

[shut bolt]

[atomic barn]

Read rule 5.1 #546557408902905896

[craggy geyser]

Well done for actually asking. Lots of people do it without asking and get punished by the automod

Social network (invite in #📣│server-news just above the application) does have a channel for self advertising though

[lost jay]

bot is not responding

[humble sequoia]

-- moved to ticket --

[jade topaz]

.

[dusky rivet]

@humble sequoia

Hello

[brittle canopy]

Hey

[hasty dune]

how do i stop my tickets from being automatically deleted after i close them?

i have two step close enabled but it still deletes itself

[severe path]

You need to activate two step ticket

[safe barn]

How can i do a normal member can delete ticket ???

[safe barn]

Where it is ?

[severe path]

Look at the upper part of the screenshot

[safe barn]

Where?

[severe path]

Button Options

The fifth

[split epoch]

how u make a ticket thingo

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[copper owl]

@split epoch this is our documentation

[split epoch]

kk ty

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 198)

[copper owl]

Np

[split epoch]

198

[copper owl]

yeah sadly i no life this server lmao

[split epoch]

lol

[karmic obsidian]

I have added a category for open tickets and added it in the website, i have moved all existing tickets to the category but now users who created the user can't view their tickets, what permissions should I add to the category (I guess) to solve this

[copper owl]

you dont add the permission to the category

just remove all permissions that are restricting users to see channels

You set permissions for users in the dashboard itself

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[copper owl]

Follow the guide and provide the permissions you want your users to have in the server. You can also provide permissions for other things like your Support Roles, Additional Roles (if you have any), and the @everyone role

[karmic obsidian]

If i set read messages permission in category to Neutral (/) literally all members can see all tickets idk how

[copper owl]

then restrict @everyone in the dashboard to read messages

doing it VIA the category will mess things up

[karmic obsidian]

I guess the problem is with existing tickets? because I can't get it working

[copper owl]

all changes will apply to tickets done after the change

youll have to have someone open another ticket after you finish changing things around

[split epoch]

help me

[severe path]

yes? 👀

[split epoch]

how do i setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[split epoch]

k thanks

[severe path]

😄

[karmic obsidian]

I can't get it working fml

[split epoch]

thanks @severe path

[iron night]

Gave 1 Rep to Schlafendes24 (current: #23 - 18)

[split epoch]

23

lol

[karmic obsidian]

Everyone role has Read messages as X in ticket tool dashboard
I have created a category for opened tickets, the moment i move a ticket inside my new category all users can see the ticket

for new created tickets seem to work just fine

[copper owl]

why are you moving the tickets yourself?

[karmic obsidian]

ye i may have fucked up maybe?

[copper owl]

Also, when you're moving the tickets, are you syncing the permissions?

[copper owl]

nah it's all fine, im just confused why you're moving them yourself

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

just define a category yourself and give Ticket Tool all the permissions in the category

[severe path]

Yes, I get very few reps

[split epoch]

🙂

[copper owl]

get good

[karmic obsidian]

that's done https://i.imgur.com/G4SN8Eq.png

now what should i do with currently open tickets 😦

[copper owl]

you cant do much unforuntately

from now on tho, your tickets should be fine

for your current tickets, you can just edit the channel permissions one by one, which would be annoying

[glad sluice]

Is there a way to set a ticket start number? For example, we're having to rebuild a server from an old server. We already have tickets open on that server. Is it possible to start a transfer ticket with the number 40 instead of 1?

[copper owl]

Go to General Options in the panel settings

you should be able to see a Ticket Count setting

you can add a number there, for example, 40

[glad sluice]

Thank you, I don't know how I missed that!

[iron night]

Gave 1 Rep to Neptune (current: #1 - 200)

[copper owl]

np

[karmic obsidian]

i did that, thank you

[iron night]

Gave 1 Rep to Neptune (current: #1 - 202)

[obtuse violet]

anyone know how to stop ticket tool from creating two tickets with the same number?

hello?

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hey

A member in my server is unable to see any buttons in any server on mobile - any idea why?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[half kernel]

@jade topaz try this

[jade topaz]

Thank you1

[half kernel]

yep

[timid juniper]

i payed for premium...but i dont think the premium bot is in my discord

as premium options arent working.... do i have to 'redeem' premium?

in which case....whats my serial number

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[copper owl]

Follow this and the premium should be active

[timid juniper]

cool thanks, secondary qusetion, why do i have 2 active subscriptions? lol

[copper owl]

most likely because you bought 2

[timid juniper]

hm i bought two months?

didnt mean to buy two separate ones

[copper owl]

you can cancel one

[surreal storm]

In the setup documentation, what do I do after I created a panel?

[shut bolt]

Hey there!

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[shut bolt]

After creating it

You send it

And that's pretty much it

[surreal storm]

how do i designate members of my team to be on a ticket ?

[shut bolt]

Hey there!

Check this

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[north sky]

hello I just tested ticket but suddenly I opened 3 tickets on my server how I can go back to 0 tickets

[copper owl]

General Options in your panel settings

there's a ticket count

you can put the number back to 0

[safe hollow]

Hey @anyone. I am having trouble with permissions. I can click to start a ticket but none of my members can. Can anyone shed some light/

[mystic hound]

light 👀

[safe hollow]

lol

[mystic hound]

anyways, its possible you've got a member role blacklisted, see below

[safe hollow]

Didn't even realize

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[safe hollow]

Hey I havent blacklisted anything but I just double checked cause who knows

And I dont see alist

[mystic hound]

what's your server ID please?

[safe hollow]

Wym ? and post that here?

[mystic hound]

you can type $id and the bot will tell you your server ID, and yes send it here

[safe hollow]

878767214805786634

Thank you

[mystic hound]

Which panel are you having the issue on?

[safe hollow]

trader ticket

I stand corrected

Its the one for current positions open all the other tickets are working

[mystic hound]

you have create ticket set to support team only for that panel

once you click this, you'll see the option to toggle support team only

[safe hollow]

ah @mystic hound Thank you much.

[iron night]

Gave 1 Rep to Light (current: #3 - 187)

[wise raft]

hey, is there any way the user can get a transcript of a closed ticket please? thanks!

[verbal sundial]

@wise raft so you can get a transcript and I believe you can get it to send it when you close the ticket somewhere in the settings

[jade topaz]

I have premium how do I get premium bot im sure this is asked a lot first time ive had a hard time with this

[verbal sundial]

YES PABLO HELP

[shut bolt]

Hey there! Indeed it is, for making it to happen automatically you must have premium

[shut bolt]

Hello there

[verbal sundial]

@jade topaz just invite the premium one to your server

[jade topaz]

I cant find it 😦

[shut bolt]

Hey there!

Check this

[jade topaz]

I looked all over the website lol

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

[wise raft]

this will be a big list though right? premium needed for individual ones?

[verbal sundial]

yeah what he said

[jade topaz]

How do I rep?

[verbal sundial]

@wise raft yes it is $6 for your first server then $5 per server

thanks

[wise raft]

thanks!

[iron night]

Gave 1 Rep to ninja (current: #30 - 7)

[jade topaz]

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #18 - 44)

[shut bolt]

Sure

[verbal sundial]

np

I AM HELPING LETS GO

[shut bolt]

[wise raft]

how long do the transcript log links last for please?

[shut bolt]

It will work for 30 days more after you delete the message of the original transcript

[wise raft]

nice, thanks 🙂

[iron night]

Gave 1 Rep to Yareaj_ (current: #18 - 45)

[shut bolt]

Sure :)

[pine junco]

@iron night hi...I have needed to switch to crazytv and can't find my log in details. can you please help?

@iron night

[copper owl]

@pine junco you're pinging a bot

what do you need help with

[pine junco]

I have lost my log in details and recently had to switch from LTQ to crazy TV.... I am unable to log in as I cant find the email with my log in....can you help please?

[copper owl]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[copper owl]

no we cannot help, you're in the wrong place

[pine junco]

can you tell me which is the appropriate support team?

[copper owl]

I cannot as I have no idea what crazy TV is

[dusky kite]

this is happening everytime someone makes ticket how do i fix this

[verbal sundial]

@dusky kite do you own premium

@dusky kite try $debug

[dusky kite]

https://discordapp.com/channels/509192800865353738/662692902245498910/893295457315463229

[shut bolt]

It's not cause of that

Check this @dusky kite

[humble sequoia]

Reactions Update

Since a while we don't support reactions anymore and switched to buttons.

To enable buttons you have to resend the panel message.

[shut bolt]

It's due to the most recent update the bot had #📣│bot-news

[verbal sundial]

oh fuck i forgot about that tehe

[shut bolt]

No worries :)

[dusky kite]

okay

[solid stream]

I really like these new role icons

Makes it really easy to find staff

[shut bolt]

They are great

[shut bolt]

Indeed

[mystic hound]

also means we can get rid of the ugly " | Manager / | Support Team" from our names

[shut bolt]

True

[tardy orchid]

I'm sure its been asked, but how do you get ticket tool to ping a role when a ticket is opened?

[shut bolt]

Hello there bro!

[tardy orchid]

hi!

[shut bolt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shut bolt]

Check this little embed

[tardy orchid]

Awesome, thanks!

[shut bolt]

It will guide you out

Sure

[tardy orchid]

I had {@roleID} instead of the name

[shut bolt]

If you want to do it by ID skip the @

[tardy orchid]

ohhhhh okay

[shut bolt]

For the name is {@Role Name} for id {ID}

Try it out and if you got any doubt please let me know ^^

[tardy orchid]

that worked great! Thanks!

[shut bolt]

Sure!!

[tardy orchid]

Thanks! (for the rep haha)

umm thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #18 - 46)

[tardy orchid]

there we go

[shut bolt]

Nice

Thanks :)

[tardy orchid]

YAGPDB in a nutshell

[shut bolt]

Indeed Lol

Have a good one bro

[tardy orchid]

you too, thanks!

[shut bolt]

Reacted to the wrong message lmao

[plush pumice]

@shut bolt

[shut bolt]

Yeah?

[plush pumice]

Hi

[shut bolt]

Hi

[plush pumice]

Hru

[shut bolt]

Fine, hbu?

[plush pumice]

I'm ok

[shut bolt]

Great

[severe path]

[uncut forge]

arbak?

[humble sequoia]

-- moved to ticket --

[jade topaz]

Check the #📈│reviews 0/10

[craggy geyser]

Could you please explain why you have given such a low review

[jade topaz]

Ticket is broken!

[craggy geyser]

Please explain what is broken and we can guide you through steps to fix it

[jade topaz]

Wdym

guys, how can i setup the ticket panel like this?

[craggy geyser]

You say it is broken. What doesn't work?

[craggy geyser]

Premium feature

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

oh ok, thank you

[sterile harbor]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[sterile harbor]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[severe path]

[sterile harbor]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[copper owl]

@sterile harbor you can use these commands in your own server

so please refrain from flooding this channel with the commands

[golden shoal]

hi, how can I copy this format so that I can categorize my tickets better

[delicate vault]

does the bot have a feature to delete all closed tickets

[copper owl]

at once? no

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

@golden shoal

[golden shoal]

thank you @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 205)

[copper owl]

of course, anytime

[shut bolt]

@clever falcon

Could we know how to improve your experience?

[vernal niche]

هاي

[clever falcon]

@copper owl took forever to reply like he was watching a vid

[copper owl]

first off, this is #🆘│community-support, not #📈│reviews
second off, your ticket is still opened and you havent even answered it

[vernal niche]

@brittle canopy

[copper owl]

and if i look at the ticket currently, there's no more than 2-3 minutes of response time.

[vernal niche]

do you speak Arabic ?

@copper owl

@brittle canopy

[copper owl]

how can I help?

[vernal niche]

do you speak Arabic ?

[craggy geyser]

This is in response to a review in #📈│reviews.
But yes, @clever falcon there is not that long a response time. Seeing as we are volunteers giving our time for this. And if you read the ticket message at the top it can take 24 hours so you have got good service.

[copper owl]

Yes.

[clever falcon]

he asked

[shut bolt]

Just for you to know, the embed the bot sends includes that we take 24 to 48 hours to answer, we all got lives here

[copper owl]

and still, you havent answered your ticket.

[vernal niche]

كيف اخلي ناس محددين يحذفون التكت ؟..

[vernal niche]

طيب وبعد

[copper owl]

اختار او السوبورت يحذفون, او رتبات معينه

[vernal niche]

طيب تمام انا مابي اختار احطها ب دسبلاي

يعني اللي مابيها احطهم ب دسبلاي

[copper owl]

صحيح

[vernal niche]

مشكور ي قلبي

بس بعدين مابيهم يشوفوه يعني اذا سوو قفل خلاص تختفي من عندهم ؟ @copper owl

[copper owl]

لا, بس ت يقفلوا التكت, فيون يشوفوها, بس ما فيون يحذفوها

[vernal niche]

طيب كيف اخليهم مايشوفوها اذا قفلو

نفس الممبر اذا قفل تختفي ؟

[copper owl]

اختر المرتبات الي بدك يهون ما يشوفوا التكت في Support
اختر المرتبات الي بدك يهون يشوفوا التكت في Additional

غير بالصلاحيات هون

[vernal niche]

وش احط صلاحيات

عطني ؟

[copper owl]

Support Closed: Read and Send Messages ❌
Additional Closed: Read and Send Messages

هيك, المرتبات الadditional فيون يوشفوا التكت المقفول, و السوبورت ما فيون

[vernal niche]

ليش مايفتح ابي اجرب ؟

[copper owl]

اعطيه الصلاحيات للبوت

[copper owl]

كلشي مكتوب هون

[vernal niche]

عنده صلاحيات

[vernal niche]

؟

[copper owl]

لا ما عنده

[copper owl]

مكتوب هون انو ما عنده الصلاحيات

اعطيه الصلاحيات المكتوبه في الرسالة

[vernal niche]

بس خلاص شكرا

[bitter flicker]

What are the problems if the emote isn’t showing up to make a ticket ?

And also is the the right channel for this ?

[shut bolt]

Hello there!

[shut bolt]

Yeap, or if you prefer #🎫│make-a-ticket

[shut bolt]

Check out this please

[humble sequoia]

Reactions Update

Since a while we don't support reactions anymore and switched to buttons.

To enable buttons you have to resend the panel message.

[bitter flicker]

Ok awesome and I’ll make sure to do that next time and thank you

[iron night]

Gave 1 Rep to Yareaj_ (current: #17 - 47)

[shut bolt]

Sure!

[proper sable]

Ok

[mystic scaffold]

ticket tools started spamming ticket embeds

[shut bolt]

Could you develop the problem please?

[mystic scaffold]

hmm

i will send ss

[shut bolt]

Probably a user clicked several times the send button in the Dashboard

Sure

[mystic scaffold]

oh ok

[shut bolt]

Anyways, if you don't have a problem would like to see the ss

For making sure it isn't any type of bug

[mystic scaffold]

One staff got hacked and it happened

[shut bolt]

Oh

[mystic scaffold]

Thanks fo your support

[shut bolt]

Sorry to hear that

[shut bolt]

Sure :)

[pastel laurel]

Hi, I want to ask something about ticket panel permission, especially multipanel ones since I use premium version of the bot.
Is there any way to prevent users with certain roles from clicking on the button?

Like for example, there are two buttons, with button A being for Indonesian role, and B being for English role, and prevent roles other than I mentioned from clicking the button? Like, something that shows error instead of creating a ticket but the one who did using different role can't see anything?

[eager cargo]

Of course there is

[pastel laurel]

How do I do that? ._.

[eager cargo]

You can head into your panel settings, click on the button options drop down. Then click the create ticket settings and set your allow/disallowed roles there. Then click save

[pastel laurel]

I tried, but when I tried clicking on the button, it still creates tickets for me. do I need to have another people testing it out instead? Because I planned to separate each ticket for different languages so my staffs can better help when they know which language the ticket maker chose.

as in the screenshot's case, I already removed english role from myself, and then tried clicking the english button ones, and it still creates the ticket 😅 or is it because I'm the one with admin permission? 😅

aka, I need to test it out with alts or something?

[eager cargo]

Were you using the view as role feature?

[pastel laurel]

Yep.

That's what I did. 😅

[eager cargo]

That won't work for Ticket Tool as it uses user permissions, not role permissions

[pastel laurel]

Ahhhh.

Which means I have to test it out using alts, huh?

[eager cargo]

You'll need to use alternate accounts or have a friend or someone test it for ya

[pastel laurel]

Ahh, okay. Thanks for the info.

I'll make another test alt without email to see if that works 😁

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 195)

[eager cargo]

Yep

[jade topaz]

invite bot Premium?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

where are the buttons?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[severe path]

try this

[jade topaz]

uhm no, it's not the problem

the buttons are just straight up not showing

[severe path]

Did you perhaps deactivate it here: https://schlafendes24.ban.rip/kj1kbyVf

[boreal lotus]

Hey. For some reason i cant add a image on the bottom of the panel.. i added the link but its not showing

i have multiple panels so i merge them with $ panel 1 2 3 4 5 6

[severe path]

witch url do you use?

You must use Discord links. So upload image on Discord and then: https://schlafendes24.ban.rip/fE2iwqk2

[boreal lotus]

Is that new?

[severe path]

no

[boreal lotus]

thanks! its working ^-^

[severe path]

oh, du kannst ja auch Deutsch

[severe path]

[jade topaz]

when we type Big W it ping helper role

[mystic hound]

You probably have a tag that's set to ping the role

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[jade topaz]

ty it helped

[jade topaz]

@humble sequoia t

[shut bolt]

Hello there, may we help you?

[jade topaz]

Is there a limit with the free version on how many tickets can be opened and closed?

I have my opened limit at 1500 (don't think I will ever need)
But im just wondering total tickets as a whole, as i am closing in on 100.

[shut bolt]

Hi there! With the free version you can open up to 10 tickets per minute

[shut bolt]

You mean to close 100 tickets at the same time?

Anyways, you can open they amount of tickets you require, yet, remember you got a 50 channel limit per each category, so try not to get there, and also a 500 global channel limit per server

[sour flare]

Hello can somebody help me?

[shut bolt]

Sure!

[humble sequoia]

-- moved to ticket --

[pale pilot]

[shut bolt]

#892815631966171176

[pale pilot]

I don't see it

[shut bolt]

Now you should be able to

[unique junco]

Lmfao what

[slender minnow]

Lol

[azure copper]

Hey all, is there a way to have two panels that create tickets that are mostly the same in setup, share a {count} variable, and are otherwise identical? The use case is that we want different opening text for our tickets depending on if they are opened by a user, or by staff. I was thinking of doing this by making two different panels that just use the same categories for their ticket channels, but I want to make sure the indices are coherent (ie monotonically increasing) between tickets created by both panels

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[desert summit]

There by Embed Text you can change it and then idk said another message or in the open ticket message

Dashboard > Panel Configs > Ticket Options > Edit Ticket Message

[azure copper]

I know how to edit the ticket message, what I want to accomplish is an automatically conditional ticket message depending on who opened the ticket

My idea for getting that to work is two different panels that feed into the same ticket creation so to speak, but rn it seems like each of my panels maintains its own separate {count}, so the indices for the tickets created by the two different panels would be out of order

[dense ridge]

is it possible for me to make it so a certain role cannot make a ticket?

[azure copper]

it would also work if I could make tickets display a different message depending on if they were opened via command or panel

Basically what I want is two ways to open tickets which share this count field:

[shut bolt]

Yeap, blacklist roles

[azure copper]

but have unique values for this field:

[copper owl]

there is none

you either use the same panel, or two different ones

[azure copper]

👍

[shut bolt]

Go into the Dashboard, Server Configs, and then select blacklist roles, Save changes

Or

You could edit the allowed roles to use the create button

[azure copper]

Is there a way to have variable embed text for a single panel then? Based on who opened it, how it was opened, or anything else?

[copper owl]

yeah actually.

Go to your Edit Ticket Message
You can add the following variables: {panel.name} / {ticket.user}

[dense ridge]

just tried it isnt working for some reason

[shut bolt]

Did you save changes?

[dense ridge]

yeah

[copper owl]

the first one will display the name of the panel, so you know which panel it was opened from, the other will be {ticket.user}, which is somewhat redundant since the ticket should ping the user once they opens a ticket

[shut bolt]

Please comment it on the ticket you opened so the Support Member who is with your ticket can help you :)

[azure copper]

I know about variables, but is there a way to have like, if statements using variables? I want one paragraph of static text if a user opened the ticket, and one paragraph of static text if staff opened the ticket

[copper owl]

No there is not

[azure copper]

Gotcha

[wet ferry]

[shut bolt]

Good space I must admit

[jade topaz]

Hi there, Just wondering if it is possible to change it from Ticker - 0010 to say 'customer word' - 0010?
Thanks

[shut bolt]

Hi there!

[jade topaz]

Hey Pablo

[shut bolt]

Check this

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[shut bolt]

This is how you can edit the name of the ticket

[jade topaz]

You sir are a legend!

[shut bolt]

[jade topaz]

Ohhh its premium, right i need that sorted then

[shut bolt]

Yeap

[jade topaz]

Thanks so much!

[iron night]

Gave 1 Rep to Yareaj_ (current: #17 - 48)

[shut bolt]

You are welcome ^^

[plush pumice]

@shut bolt

I didn't get it😭

[shut bolt]

FFFFF

[plush pumice]

You didn't know

.

.

.

[shut bolt]

The applications tickets are only available to Managers

[plush pumice]

Its been a week

✌️ 😭

[severe path]

[shut bolt]

[plush pumice]

🤣

[vestal owl]

How would j become support staff?

[eager cargo]

Applications for French, Arabic, and Spanish support are open right now.

[vestal owl]

Ik french

And spanish but I'll stick with french

[eager cargo]

#📣│server-news message

[vestal owl]

Where would I apply

Oh thz

[eager cargo]

Yep

[vestal owl]

Applied!

[eager cargo]

Great!

[vestal owl]

Also if I apply for the French support team would I still be able to answer English support tickets?

[shut bolt]

Indeed, you can answer to both type of tickets

[vestal owl]

Ok thx

[shut bolt]

Sure

[shut swift]

Hello, I have a problem with the bot. When I put it on the server and I try to go to "my servers" it doesn't show my server even though I'm the administrator and I kick the bot and put it back, it doesn't change anything

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[severe path]

@shut swift ^

[shut swift]

Yes thanks 😃

[lunar oasis]

What does this mean

[shut bolt]

You have reached the maximum amount of channels allowed by Discord, 500

[vestal owl]

Fast fingers

[lunar oasis]

.

How do i fix that

[vestal owl]

I'm talking to Pablo btw

[lunar oasis]

Is it servers

[vestal owl]

Delete some channels

[shut bolt]

Thank you

[iron night]

Gave 1 Rep to Snapz (current: #61 - 1)

[shut bolt]

Yeap, just that

[vestal owl]

Maybe delete some less important channels

[shut bolt]

Yes

[lunar oasis]

On what bc im not the server owner on that server

[vestal owl]

Tell the owner so they know i guess

[shut bolt]

Must talk to the Staff and tell them they've reached the limit of channels

Actually is the first time I see someone reach 500 channels bro

[lunar oasis]

Theres only one

[shut bolt]

Only one channel?

[vestal owl]

I've got a promotion server with 156 channels and I think that's alot

[shut bolt]

For sure you don't see the rest of them

Ouf verification through tickets

[vestal owl]

There's probaly some channels that u can't see and the owner can

[shut bolt]

I get why they reached the limit

[vestal owl]

Or other tickets

[lunar oasis]

The owner never responds

[vestal owl]

Dm a mod

I was abt to say open a ticket but...

[shut bolt]

lol

Yeah, the only way to open a ticket is to them to delete channels, there's nothing else we can do

[kindred nymph]

is ticket tool premium for 1 or all servers

[eager cargo]

One

[vestal owl]

Do u get much tickets?

[shut bolt]

Well, it depends on the day but kind of

And also depends on what do you understand for much

[vestal owl]

Like now do u have many

[shut bolt]

In all the languages I guess probably 15+

[nova scaffold]

?vote

[prime bridge]

<:wick:660790096504815616> Upvote Wick!

<:upvoter:660790094839414804> Your Upvotes (0) :

top.gg: 0 (+0)
botlist.space: 0 (+0)
botsfordiscord.com: 0 (+0)

[nova scaffold]

$vote

[humble sequoia]

Votes

Current Votes: 10
Lifetime Votes: 10
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 5 days, 0h, 0m
To redeem your current votes use $vote redeem

[vestal owl]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[nova scaffold]

$vote

[humble sequoia]

Votes

Current Votes: 13
Lifetime Votes: 13
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 6 days, 12h, 0m
To redeem your current votes use $vote redeem

[nova scaffold]

$vote redeem

[eager cargo]

Please don't use this channel for voting

You can do it in your own server

[void talon]

help I want to verify but it does not let me what I have to do

pls

[vestal owl]

Verify what @void talon

[void talon]

I want to check in counter blox but it won't let me
Más

[vestal owl]

Just say more information about what u need help with

[shut bolt]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[vestal owl]

Is it something to do with roblox?

Lmao

[shut bolt]

I guess so

[void talon]

I want to verify my account but it won't let me write

[vestal owl]

In counter blox? @void talon

If so don't ask us

[fathom sierra]

Hi 👋

[shut bolt]

Please read this @void talon

[vestal owl]

Hey

[shut bolt]

Hello there

[void talon]

ha sorry pls forgive me

I got confused

[vestal owl]

Dude

[fathom sierra]

Okay...

[shut bolt]

No worries bro

[fathom sierra]

How yall doing?

[vestal owl]

Good wby

[shut bolt]

Fine, how are you?

[fathom sierra]

Great.

[void talon]

I am from Peru and I speak English very well :v

[shut bolt]

No pasa nada jajaja, aquí también puedes pedir ayuda en español

[fathom sierra]

That's cool man. ^^

[void talon]

ha ya xd

mira ese nombre mas gringo xd

[shut bolt]

Jajajaja tal cual

[void talon]

xd

[fathom sierra]

Wha~

[vestal owl]

Spanish

[void talon]

yes

[fathom sierra]

Okay 👌

[shut bolt]

He was telling me that his nickname is completely in english while he's a native spanish speaker

Basically that

[vestal owl]

Supongo que sé un poco de español jajaja

[void talon]

exactly

[shut bolt]

En efecto jajaja

[fathom sierra]

Chat seems dead. So I wanted to say hi.

And ima chat here like everyday now.

[shut bolt]

Yeah, people don't look for support at this hours that much

[void talon]

and what is this chat for?

[vestal owl]

If I wanna help someojen

Cuz I'm just a member

Like members can help ppl

[fathom sierra]

Yeah.

[shut bolt]

Support

[void talon]

haaa okey

[fathom sierra]

How does it feel being staff?

[shut bolt]

Quite nice

[fathom sierra]

^^^^

[vestal owl]

How does it feel having a 0.01 second response rate

[fathom sierra]

I know a someone that works for ticket tools.

His a low rank.

[shut bolt]

Jajajaja

[fathom sierra]

Okay..

[vestal owl]

en serio, ¿cómo escribes tan rápido?

[shut bolt]

En verdad es pura práctica

Nada más que eso

[vestal owl]

I like how in jajajajaja means hahahaha in Spanish

[shut bolt]

Yeah JAJAJA, I really tend to use more JAJAJA than LMAO but it's quite nice use both of them

[fathom sierra]

Do you guys play vid games and what are they?

[vestal owl]

Fortnite, GTA5 and rec room

Wby

[fathom sierra]

I play gta5, fortnite,roblox.

I like online more for gta though.

[vestal owl]

Rec room is like VR

[fathom sierra]

Yup I know.

[fathom sierra]

Do you play story mod or fivem or online for gta?

[vestal owl]

FiveM and online

I've completed story mode tho

[fathom sierra]

Nice.

Wait what do you play on for gta?

[vestal owl]

PC

[fathom sierra]

Nice, I play on xbox.

[kindred nymph]

How do I get the premium role if I own premium

[trail sphinx]

هلا

[robust sandal]

Ho - 👑YASSEN👑

Hi

Arabic (ar) → English (en)

[strange remnant]

Ok so I just got the premium for Ticket Tool, and our server has been using the free version for a couple months. We invited the premium bot to the server, do we need to get rid of the other bot or do we keep it around?

[shut bolt]

Hello there

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[shut bolt]

Check this

[strange remnant]

Oh... I did that before I invited it. Ill do it again and get back to you

[shut bolt]

Sure, tell me if any doubts arise

[strange remnant]

Nope, that fixed it. Thank you so much

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #17 - 50)

[shut bolt]

Sure :)

[jade topaz]

how to put animated emoji in embed?

[verbal sundial]

uhhhh. . .

[eager cargo]

Get the syntax ID of the emoji

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[eager cargo]

Then paste it in the embed

[verbal sundial]

yeah that tege

tehe

[compact kelp]

How do I put the reaction where someone can claim the ticket?

[humble sequoia]

-- moved to ticket --

[outer python]

Hello 😄 Is there any cmd that allows me to send a close ticket request for the one who created the ticket?

[copper owl]

No, I'm assuming you mean to activate the "are you use you want to close this ticket" message

there's no command for it unfortunately

you can however, press the close button yourself and have the prompt send in the ticket

[outer python]

Thanks!

[copper owl]

anytime

[bright abyss]

my server isn't showing up in dashboard

[vestal owl]

try relogging @bright abyss

[bright abyss]

k

[ember thunder]

Hi, Can I translate this sentence somewhere please?

"Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel"
https://i.imgur.com/PYp5n6X.png

[copper owl]

what sentence?

Ah, you cannot edit that

[ember thunder]

=/

[copper owl]

All messages that have "Dismiss Message" under them are non-editable messages

so you cant edit or disable them

[ember thunder]

I'll go with it, thanks!

[jade topaz]

Hi there, Closed tickets are not currently going into the chosen channel. Can i please get help with this as it is clogging up my server.

thanks!

[craggy geyser]

Is your chosen channel full? Discord have a limit of 50 channels in a category

[jade topaz]

Ohhh thank you sooo much! i didn't know that

[iron night]

Gave 1 Rep to Swift (current: #4 - 179)

[craggy geyser]

No worries

[jade topaz]

so i can just add closed channel 2 and add more closed tickets to that?

[craggy geyser]

Yep. If you put multiple categories it will move to the second after the first is full

Though also worth noting that discord has a total limit for a server of 500 channels so at some point you will need to delete some

[jade topaz]

Hey! Is there any way to set a timer for a chat to be automatically deleted if nobody types in it after a period of time passes?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[copper owl]

There is no way of doing so as of currently

[jade topaz]

Alright ty so much!!

[copper owl]

Anytime

[jade topaz]

How do I make the ticket automatically set the name to the user that created it?

Can't seem to find the correct placeholder./

https://gyazo.com/92782dd594b673db0c6cc331503cf86b

[copper owl]

use {ticket.user.name}

[jade topaz]

ty

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 208)

[unique junco]

Thanks Neptune#6814

Wow

Ty @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #1 - 209)

[copper owl]

Np barb

[desert summit]

Neptune where is you’re old Profilepic :c

[unique junco]

It’s spooky time

[copper owl]

Spooky Scary Skeletons c:<

just for the month

[desert summit]

Oh True Halloween is this month :s

[jade topaz]

How I can know who sending this to me pls?

[copper owl]

that's most likely your tag

[jade topaz]

so i well go to website tag?

[copper owl]

you can have a tag send the response as a DM

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[copper owl]

[jade topaz]

ok i well bc i well banned him

[copper owl]

you banned ticket tool?

[jade topaz]

no

[copper owl]

then that message wont pop up anymore

oh

[jade topaz]

who sending this

to me bc

i hate dm

[copper owl]

it was you who was sending it to yourself

[jade topaz]

really?

[copper owl]

let me get a screenshot one moment

[jade topaz]

bruuh

[jade topaz]

😂 its was me

[copper owl]

You can have a tag send you the response to yourself

since you ran the command, it sent a dm to you

since that setting was on

[jade topaz]

sorry bro

[copper owl]

no problem

[urban root]

why does my members can close a ticket. i wanna cancel this

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[copper owl]

go to Close Ticket, and set it as support only

or disable any roles you want to disable

[fathom sierra]

Hi!

[copper owl]

hey

[fathom sierra]

Olla!

[jade topaz]

question for you guys, when i upgrade to TicketTool Premium - will it effect any of my current tickets?

[desert summit]

I’m not to 100% Prozent sure but ig not

[oblique storm]

does ADMINISTRATOR perms bypass it?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: happy halloween!! (Scam)
Moderator: @mystic hound

[desert summit]

Yea

Ig

[oblique storm]

k ty

thanks @desert summit

[iron night]

Gave 1 Rep to Ymaster2000 (current: #24 - 16)

[desert summit]

Np

[half kernel]

Hi i recently upgraded to premium and no it did not affect my current ones or the numbers. You are fine to switch

[ember depot]

Hallo

[hazy elk]

Hi can anyone poi t me in the right direction to renew subscription for LTQ please

[shut bolt]

This is not the server for it, sorry

[cedar marsh]

Hii the bot is in my server but in your website for set the ticket, my server doesn't appear

(sorry if my english is bad, I'm french)

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try this

[cedar marsh]

okay and how we level up for this 3 things?

[open sinew]

C

[shut bolt]

You mean the three levels you need for accessing the dashboard?

[cedar marsh]

yes

[copper owl]

Theyre not level ups as in a game or XP

[shut bolt]

/fr For level 6 you need to be the owner, for level 4 you need the admin perm in one of your roles, and level 2 requires a role you've got to be in the dashboard roles

[robust sandal]

Pour le niveau 6, vous devez être le propriétaire, pour le niveau 4, vous avez besoin de la permanence d’administrateur dans l’un de vos rôles, et le niveau 2 nécessite un rôle que vous devez être dans les rôles de tableau de bord

English (en) → French (fr)

[shut bolt]

I need the "this" emoji lol

[copper owl]

this one?

[shut bolt]

Yes

We should have it here

[copper owl]

lets double ping simple again

lmfao

[shut bolt]

No JAJAJAJAJA

[mystic hound]

here u go

[shut bolt]

He will kill me

[copper owl]

it's not in here

[mystic hound]

I just added it :/

[shut bolt]

THERE YOU GO

Thank you light

[copper owl]

you used a different one LMAO

it says the server private or unavailable 😔

[shut bolt]

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 188)

[shut bolt]

Indeed

[mystic hound]

o lol its the exact emoji anyawy

[shut bolt]

Yeah

[copper owl]

indeed

[shut bolt]

[copper owl]

thank you light

my account will thank you once i lose nitro

[shut bolt]

Yeah exactly

[stone frost]

hello the help command is not working

[shut bolt]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[copper owl]

check your prefix

[stone frost]

on my server it dont work

but the other commands work

[copper owl]

send a screenshot of this then please

[stone frost]

oh now it works

dw im dumb

[copper owl]

No problem

[stiff mauve]

Thank you Neptune and pablo your work is amazing will be rating!🥇

[shut bolt]

[copper owl]

me and pablo fighting for #1 activity at this point 👀

[stiff mauve]

Hahah

[shut bolt]

LMAO indeed

[copper owl]

youre going down

[shut bolt]

When I got in I told you I was going to run for tickets

[stiff mauve]

Oh dear I’ve started something now

[shut bolt]

[copper owl]

It's BEEN started

[copper owl]

[stiff mauve]

Ima just go….

[shut bolt]

No worries, we have been on this for 2 weeks almost

Since I got in actually

[shut bolt]

We'll see that

lmao passive agresiveness be like

[copper owl]

LMAO

[hazy elk]

Hi sorry, I don't understand. Not up to date with this technology. 🤷

[jade topaz]

Welp

[vestal owl]

how much phases are there of applying for support team

[shut bolt]

I believe 2

[vestal owl]

god

good*

[finite dove]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[shut bolt]

You can use this command in your own server, this channel is for support :)

[finite dove]

I don't have the premium bot In my server so where else should I do it then

[shut bolt]

The command runs with the free bot

[finite dove]

Ok

[humble sequoia]

-- moved to ticket --

[jade topaz]

hello

[shut bolt]

Hi there

[vestal owl]

Hi

[slate ridge]

someone gained access to our tickettool dashboard, and deleted all our panels, subsequently making a new panel
i am just curious, how did he gain access to our dashboard
https://cdn.discordapp.com/attachments/778944640350683145/894207928771432498/unknown.png

[eager cargo]

They either had to have Admin or a dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Oct 3, 2021, 10:21 PM

[slate ridge]

pretty sure he didnt have any of these, i checked role logs

:exit:

[eager cargo]

Can you check your dashboard history?

See if anyone added any dashboard roles?

[eager cargo]

The person with server ownership has access too.

[prime bridge]

beef cake has been silenced for 10m
Reason: Posting Discord Server Invites

beef cake#3758 | 791018417473847337

[spring grove]

i want to make it so where when i do /ticket it opens a ticket you think you can help me

[dreamy isle]

suport arabic?

[eager cargo]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[eager cargo]

Enable command style tickets in your panel settings

[humble sequoia]

-- moved to ticket --

[jade topaz]

what does it mean to have role mentions on ?

[jade topaz]

Ahh much thanks good sir

[iron night]

Gave 1 Rep to Quo (current: #2 - 203)

[jade topaz]

is there a way to reset the tickets ?

[shut bolt]

You can indeed reset the count of a panel if that's what you mean

[jade topaz]

yes yes, that is what i mean

[shut bolt]

Sure, go into your Dashboard, then Panel Configs, General Options, and there you should see the Ticket Count box, mark it down to 0, and Save changes

[jade topaz]

Ah, thank you pablo c:

[iron night]

Gave 1 Rep to Yareaj_ (current: #17 - 52)

[shut bolt]

You are welcome :) have a good one

[jade topaz]

You too !

[verbal sundial]

i like how I can look away from my phone for 1 second and the server has a new logo lmao

[jade topaz]

Hello I have a small problem
its doing 24 hours I added bot to my second server I've tryed to kick it and invite again he is not showing in my server manager

[nocturne marten]

Try to log out and log In again

[jade topaz]

k

Its fine xDD

[nocturne marten]

Good to hear 🙂