🆘│community-support

[copper owl]

stop pinging support members

[dim inlet]

Hi guys . I have a problem with my server

[copper owl]

you want support team help? #🎫│make-a-ticket

[dim inlet]

Thanks

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: nsfw
Moderator: @mystic hound

[scenic plinth]

Um... ok

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: ticket tool support is not the place to find a girlfriend
Moderator: @mystic hound

[half kernel]

Umm

[maiden shore]

Hi

How do I do these cute buttons for multiple teams under a single message?

[mystic hound]

LOL @unique junco i removed myself 😂

[copper owl]

LMAOOOO

LLLL

[unique junco]

LMAO

ILL GIVE YOU THE ID IF U WANT TO ADD YOURSELF

[mystic hound]

Doesn't work like that

Get a new one

[unique junco]

Bruh

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[mystic hound]

@maiden shore ^

[maiden shore]

Thank you!

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 169)

[maiden shore]

@unique junco nice to see you around here

[unique junco]

Haha yes I’m friends with the people here

[mystic hound]

friends

[maiden shore]

No need to explain, I was just surprised to see you here 😄

[unique junco]

You want to be more than friends?

[maiden shore]

ooow, that looks sensitive.

[unique junco]

HAHA

[mystic hound]

I'm not dev

[unique junco]

True

[copper owl]

seems like there's more to this story

the lore thickens

[mystic hound]

Back to the demo ticket kids, can't be scaring the public

[maiden shore]

Thank you guys.

yeah yeah.

[unique junco]

You’re welcome !

I’m best support member here ngl

[mystic hound]

Impersonation? Might have to ban

[unique junco]

I’ll ban ur mum

[maiden shore]

Can I rename the ticket tool?

[unique junco]

Like change the nickname? Yes

Change the actual bots name, nope

[maiden shore]

Oki. I'll come up with something creative.

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[unique junco]

^

[maiden shore]

Nice.

[fathom steppe]

how to metion?

mention

@copper owl

[copper owl]

first off, if you want support from the support team, go open a ticket in #🎫│make-a-ticket

second off

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

this is how you ping a role

[fathom steppe]

ok thx alo

thx. @copper owl

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #2 - 173)

[unique junco]

Hey I was gonna help them

[eager prism]

Question: is there a way to make the bot open tickets in threads instead of channels?

[verbal sundial]

probably not tbh

why you would want that idk

[scenic plinth]

No, Ticket Tool hasn't been updated to function with thread permissions.

[eager prism]

Ok, thank you

[verbal sundial]

there ya go

[jade topaz]

is there a way to transfer premium to another account?

[mellow pumice]

What up all

[flint coyote]

Howdy 🙂

[light field]

How the hell do they get that review permission?

[maiden swan]

Hi, I am new to the bot. I do not know how to add a bot message, and so on, and I need your help in this matter

@copper owl bro you are online?

[jade topaz]

Anyone else having issues loading the website?

[maiden swan]

@atomic solstice bro

[atomic solstice]

plsease don't ping support, read the rules. If you want to setup the bot make sure you read our setup guide

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[maiden swan]

@atomic solstice No, I don't know him at all, brother

[maiden swan]

in this

@atomic solstice I need help only

[atomic solstice]

which bot message are you trying to setup?

[maiden swan]

@atomic solstice
It is a message that brings others to open a ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

read this guide from step 3

there is explains how to create a Panel

the panel is the message you are looking for

[maiden swan]

okay bro thanks

[atomic solstice]

np

[maiden swan]

تدعبل لك

البوت

@atomic solstice
see you bro

[jade topaz]

I bought premium on an account that got termed today, can i transfer it to another acocunt or do i have ot buy it again?

[verbal sundial]

@jade topaz there is a transfer system i believe but you would have to contact a staff member to figure out how to do it

[jade topaz]

thanks for the reply

[iron night]

Gave 1 Rep to ninja (current: #58 - 1)

[verbal sundial]

yooooo yets go

[eager cargo]

You can login at https://tickettool.xyz/subscriptions with your email, enter the One-Time-Password and then you can access their subscription. You can then change the Discord ID, so it's tied to your new account.

[jade topaz]

thank you.

[iron night]

Gave 1 Rep to Quo (current: #1 - 183)

[eager cargo]

Yep

[jade topaz]

Hey! How whould I make it so the maker of the ticket can also Delete, Transcript, Reopen and all that?

[flint coyote]

Panel configs, ticket permissions

[jade topaz]

Let me try that!

[flint coyote]

There is an option for user permissions

[jade topaz]

What cateory is it in?

[flint coyote]

I should say Panel configs > settings> permissions

You can edit the user open permissions

Manage channels I believe will allow them to do that. You'll have to test it.

If the opened doesn't do it, then try user closed perms

[steady swift]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[thin finch]

How do I setup a channel where transcripts auto save to?

[desert summit]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[thin finch]

Ty

[desert summit]

And autotranscript ist Premium feature

[thin finch]

Thanks @desert summit

[iron night]

Gave 1 Rep to Ymaster2000 (current: #23 - 15)

[desert summit]

Nvm was the wrong here is the right one:

Look here you can enable auto transcript (but you need premium for this)

@thin finch

[thin finch]

Where do I set it up where the transcript saves to a specific channel?

[verbal sundial]

@thin finch i don't think you can change that and if you can it would be in the panel settings after you created the panel

[thin finch]

I've seen it done in another server

[verbal sundial]

@thin finch let me go look and then i will tell you

@thin finch ok so go to the panel settings find logging settongs and then transcript channel

[desert summit]

@thin finch look here ^^

[thin finch]

I did that, but it didn't do it 😠

My friend figured it out

Thanks @desert summit

[iron night]

@thin finch :: You can't rep Ymaster2000#2516 for 8 minutes and 26 seconds. Try coming back later?

[thin finch]

Thanks @verbal sundial

[iron night]

Gave 1 Rep to ninja (current: #45 - 2)

[surreal badge]

can someone explain to me what transcripts are for?

[desert summit]

Transcripts are files, where you can read the chat again. It saves the chat und you can have a look on it whenever you want

[surreal badge]

how do i look at it?

[atomic barn]

There would be a channel you have allocated it for it to see the transcripts

[surreal badge]

wdym?

like the ticket channel?

but i closed that

[desert summit]

You can choose a transcript channel and there you can see the file or by premium in dms Looks like this

[surreal badge]

ohhh ok

how do i choose a transcripchannel?

for do i just type $ transcript in the channel?

[atomic barn]

on the website under a category you can made the transcripts go into a channel

im not on my laptop so i cant show you, and its getting late sorry.

[surreal badge]

oh okk

its ok

tysm

[atomic barn]

i mean if you need it in a hurry, you could alwasy open a ticket #🎫│make-a-ticket and a support team can answer to it

[surreal badge]

theres only close and open category?

[surreal badge]

okk tysm

[desert summit]

Yes just Close and Open and Look here:

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[surreal badge]

I opened a ticket and every thing is done tysm tho!

[rancid jacinth]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rancid jacinth]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[rancid jacinth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[desert summit]

For Config you need to go to Dashboard

You have to search for it in the internet or you goes this link https://tickettool.xyz

[severe tundra]

some people can see the react but others cant

its just one person though... and they are in the same role as everyone else..

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[severe path]

@severe tundra ^

[severe tundra]

hes on desktop?

i think.. ill check!

turns out he is on a phone...

thank hou so much 🙂

[severe path]

😂

👍

[prime bridge]

Reyy has been silenced for 10m
Reason: Posting NSFW Websites

Reyy#4989 | 755620250367688777

[kind steppe]

One of our members hasn’t been able to Open a ticket since he has joined

The button to open the ticket doesn’t pop up for him

[flint coyote]

He needs to update discord.

[kind steppe]

He’s been in our server for over a month

[flint coyote]

Doesn't matter. He needs to update discord. Buttons will then show.

[kind steppe]

He’s done that

[flint coyote]

That is the only reason.

If there's something else wrong with his discord, you'll need to talk to Discord support. Nothing to do with this bot.

[kind steppe]

I’ll be back after I get a reply from him

[flint coyote]

I'm telling you though, it's discord update. lol

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[desert summit]

Yeah ig it was the Right but then I get it that isn’t the right ig Sorry

My bad

[mystic hound]

this doesn't work anymore since we don't use reactions.. was a nice feature though.

if you're looking for the discord update tag, its $update

[humble quail]

.

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[maiden shore]

I have two questions.

1. Can I auto-remove closed tickets?
2. Can I auto-close inactive tickets after a few days?

[half kernel]

1. You need premium for it to auto delete

2. sadly you can not

[mystic hound]

you don't need premium to auto-delete closed tickets, just disable two step ticket under general options

and as for auto-closing inactive tickets, see below

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[mystic hound]

@maiden shore

[light field]

How do I add people to the to tickets?

[humble sequoia]

-- moved to ticket --

[wraith holly]

$add (id here) I am pretty sure

[quick glade]

how do i MAKE a ticket

like i know i press the little letter reaction but what do i do after

[tame heart]

hey when will the partnership witll open

[tame heart]

it will make a ticket if u click the reaction

[copper owl]

we don't have an ETA, once they're open, we'll announce them in #📣│server-news

[tame heart]

k

[quick glade]

how do i put something in the ticket so it isnt empty

[verbal sundial]

@quick glade please elaborate more

[stable estuary]

the dashboard isn't working. it won't show up my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

try that

[wheat torrent]

@copper owl سؤال اخير لا هنت

[copper owl]

تفضل صديقي

[verbal sundial]

wtf

[wheat torrent]

من يقدر يكتب امر ال $add لتكت

[copper owl]

what?

[wheat torrent]

لازم ادمنستريتور ؟

[verbal sundial]

i am not going to ask how you know Arabic

[copper owl]

لا, في كمان السوبورت

[wheat torrent]

او الي معه برمشن يشوف التكتات يقدر يضيف حد ل تكت

[copper owl]

i live in the middle east

[verbal sundial]

makes sense

i live in the US

[copper owl]

انت فيك تختار مين في يستخدم الامر
شوف Command Configs

[wheat torrent]

تمام

[verbal sundial]

and i am required to have class credits in a foreign language

[copper owl]

which language did you choose?

[verbal sundial]

the only language they offer

spanish

[copper owl]

ah, i couldve done spanish, chinese or some other language

but i opted for basketball for my general elective

[verbal sundial]

hey at least you had options

[mystic hound]

On the bright side, you can apply for Spanish support

[verbal sundial]

idk spanish

[copper owl]

i had plenty LOL

[copper owl]

BRB, gonna take chinese and form chinese support

[verbal sundial]

lol yeah

LOL

[jade topaz]

hi guys, can anyone help me? how is a server account able to spam in my restricted channels? its spamming everyday and i cant seem to find it in my members list

this one.

[copper owl]

that doesnt look like a member to me

[jade topaz]

yes

[copper owl]

that looks like a webhook

[jade topaz]

how do i stop it?

[copper owl]

check your webhooks

[verbal sundial]

yeah

[jade topaz]

oh okay

[copper owl]

or followed channels

[verbal sundial]

i was about to say that

[copper owl]

it seems to me that you followed an announcement channel in the "Rell Games Hub" server

[verbal sundial]

the only thing i follow is your dick lol jk

[copper owl]

[jade topaz]

where do i check my followed channels

[verbal sundial]

lol

in the settings

of your server

[jade topaz]

okay thanks

thanks @verbal sundial

[iron night]

Gave 1 Rep to ninja (current: #39 - 3)

[verbal sundial]

yoooooo lets go

hey don't forget neptune

[mystic hound]

He has plenty

[copper owl]

ok??? dont forget me 🙄

[verbal sundial]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #2 - 174)

[copper owl]

Ninja

[verbal sundial]

oh nice yoyr #2

[copper owl]

yeah im trynna get #1 but quo is being stoopid and keeps getting rep LMAo

[verbal sundial]

Neptune

[copper owl]

ninja

[verbal sundial]

bro i wish there was a general chat bro

[jade topaz]

!thanks @copper owl

[verbal sundial]

no !

[jade topaz]

!rep @copper owl

[verbal sundial]

just thanks @copper owl

[iron night]

@verbal sundial :: You can't rep Neptune#6814 for 57 minutes and 15 seconds. Try coming back later?

[jade topaz]

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #2 - 175)

[copper owl]

LMAO

[jade topaz]

bruh

[mystic hound]

We would but it's literally just a second support chat because no one knows how to read

[verbal sundial]

lol i mean

[mystic hound]

i still want it but that's besides the point

[copper owl]

same here, i wanna talk to some people here but eh

[verbal sundial]

fairly true tbh

[mystic hound]

I was here back when there used to be a general chat, there were always more questions than actual chat

And the bot's grown about 400k servers since then sooo

[copper owl]

maybe have automod? 👀

[mystic hound]

Then the chat would just be automod lmaoo

[jade topaz]

how do i add the rep system in my server

[copper owl]

LMAO, just yag constantly telling people to go to #🆘│community-support

[copper owl]

thats a yag thing, add the yag bot and turn on rep

[jade topaz]

thanks @copper owl

[verbal sundial]

ight im back

sorry i went out for food on a game

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[verbal sundial]

what r people scamming

[copper owl]

they send a link that "gives you free nitro" when in reality the link is a token grabber

they take over your account, and use your account to continue spreading the scam

[verbal sundial]

omfg bro

[maiden shore]

Thank you!

[iron night]

Gave 1 Rep to Light (current: #3 - 171)

[halcyon sleet]

hey guys is there a way for a user to check the ticket created by the tool if they close the conversation/server? when they try to make a new ticket it says they cant have more than 1

@here

[craggy geyser]

If it is closed then it doesn't count towards the limit. Check they haven't got an open ticket and if they definitely don't have an open ticket, then open a ticket here and we can look deeper into the issue

[halcyon sleet]

im the user actually

XD

there is no ticket conversation i probably do have an open ticket

[muted egret]

How do I mark via the player's id to write his name there

[humble sequoia]

-- moved to ticket --

[hallow bough]

how do i make a ticket that looks like this? I wanna make a ticket that looks smth like this

HELP?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[severe path]

@hallow bough ^

[hallow bough]

Oh ok

[swift ore]

Help why it didn't chow up in manig server

Please

/help🌚

[quick glade]

oh sorry, its that im trying to make a ticket in a server and mods said my ticket was empty after i clicked the reaction, i dont know how this works

does anybody know how i could make it not empty?

[potent locust]

Just checking roles

[flint coyote]

If you're admin on the discord, refresh the page and it should show.

[swift ore]

Help

[flint coyote]

You need to invite the bot to your discord.

@swift ore #573205317870157855

[craggy geyser]

Refreshing won't work. You have to relog. Log out and back in

@swift ore, as I informed Ivysixx above, relog, by logging out from the top right of the page, and logging back in again

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

also the bot is in the server

[swift ore]

The bot don't want to work bruh

[desert summit]

Send $debug

And Doublecheck the perms of the bot bc it’s possible the bot has no perms to see this channel

[swift ore]

Bot what to kill me

[mystic hound]

If you could tell me what doesn't work I can probably help better

[swift ore]

GG

[desert summit]

Send $debug in your channel

[craggy geyser]

As I told you to do, relog. Don't just refresh

[south dew]

/en hallo hoe is het?

[robust sandal]

hello how is it?

Dutch (nl) → English (en)

[tawdry oracle]

Is it possible to automatically give a user a role while they currently have a ticket open?

And remove it after?

[mystic hound]

Unfortunately, no.

[swift ore]

How?

[desert summit]

Just send in your panel channel $debug

[swift ore]

ok

[desert summit]

And what doesn’t work now?

[swift ore]

I don't know

[desert summit]

???

[swift ore]

Everything seems normal but it note working

GG

[desert summit]

GG ^^

[swift ore]

Noooo

[atomic solstice]

you have to log out and log back in to the dashboard

[desert summit]

$help Panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[desert summit]

@swift ore

Everything else you can find in #573205317870157855

[flint coyote]

Thank you

[iron night]

Gave 1 Rep to Swift (current: #4 - 168)

[simple hollow]

Is there a command that will open a ticket rather than using the button? I can't seem to see it

$open

[humble sequoia]

Warning: This channel isn't a ticket

[simple hollow]

$new

$new

$ticket

[copper owl]

Command Style Tickets in your panel settings

the command would be $new, you just have to set it up

[simple hollow]

Thanks very much! I completely missed it

[copper owl]

no problem

[minor sparrow]

Hello .

[shut bolt]

Hi there

[minor sparrow]

how can i edit the premium bot?

from where

[lean elk]

Edit what?

[shut bolt]

By editing the premium bot yo refer to edit the color? The nickname? Or exactly what?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[minor sparrow]

yes

like the name so i can or not?

[shut bolt]

You can edit the nickname

Buy not the name itself

[minor sparrow]

and this from where can i do it ?

[shut bolt]

For example you could mention the bot, right click on its name and click on change nickname

[minor sparrow]

and up ?

[minor sparrow]

that one

from where?

[shut bolt]

Oh, you refer to edit the name of the buttons?

[shut bolt]

Do you want to change the names of the buttons that create the ticket?

[minor sparrow]

yes i want that

how can i add some buttons

about the tickets that are they up .

[shut bolt]

First of all make sure to have more than one panel in the server, after setting up the message per each button and the emoji, you can use the multipanel command for sending them all in one

https://docs.tickettool.xyz/en/general/commands

You can check the last part of this page

[minor sparrow]

thx.

[shut bolt]

[minor sparrow]

how can i change the names

@severe path@gloomy jacinth@jade topaz@copper marsh

[severe path]

...

[minor sparrow]

yes.

[minor sparrow]

oh i didnt saw it

[severe path]

$buttons

[minor sparrow]

ok

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[minor sparrow]

thx.

[prime bridge]

! KeNaN#6591 has been warned!
They were notified via dms.

[light field]

Hello. How do I claim tickets?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[light field]

You guys hiring support team?

[craggy geyser]

See #📣│server-news

(in other words. Yes, for certain languages)

[light field]

I speak English and espaniol

[craggy geyser]

Spanish support team is hiring. The application tickets are in #📣│server-news too

[foggy pewter]

I can't customize the bot

[shut bolt]

Exactly what do you want to customize?

[foggy pewter]

I need him to appear on the channel I want

[shut bolt]

For appearing do you refer to the panel message for creating tickets?

[foggy pewter]

yes

he doesn't even let me access the panel

[shut bolt]

You mean the Dashboard?

[foggy pewter]

yes

[shut bolt]

Enter the web https://tickettool.xyz/
If you are logged in already, try login out and in again
Now that should show you the server you are looking for

[foggy pewter]

ok

[foggy pewter]

thanks

[iron night]

Gave 1 Rep to Pablo. (current: #39 - 3)

[shut bolt]

Did it work?

[foggy pewter]

yes

[shut bolt]

Nice

[heavy wren]

I have a new server that entered Bot in Server and Mesh Bainley programming Btaat Serviced input

[brittle falcon]

Hi there! Is there a way to move an open ticket to an other category? I mean, i have 3 categories(panels) each of them with certain access roles, I want to move a ticket to other panel so other staff members can access it

[heavy wren]

I have a server and I want to say in an error

[shut bolt]

Hello there! Yes it is, so for that do the following:

1. Open the Dashboard of the server you want to edit
2. Go the Panel Configs section.
3. Select the panel you want to edit and click on Settings.
4. Go to Category Options.
5. Select the category you want them to be below Category Open.
6. Click on the Save button.

[tribal cedar]

Automatically moving a ticket from one panel to another panel settings is not possible

But would be a pretty cool suggestion

[shut bolt]

Oh

I think I misunderstood the question

[shut bolt]

You could make that when claimed the permissions of the rest of the support team are changed

[brittle falcon]

So you mean with the claim option configuring the perms… Ok i will try that, thank you!

[iron night]

Gave 1 Rep to Pablo. (current: #37 - 4)

[shut bolt]

Yeap, you could mark in the Read Messages of Support Team Permissions when claimed and that should hide it from the rest of the staff :)

[glass estuary]

Would anyone be so kind as to point me in the direction to fix this issue? When a user creates a ticket, they only see this in the ticket with the message "you do not have permission to view the message history of ticket" and furthermore do not have the ability to close their own ticket.

[shut bolt]

Hello there! Follow this steps:

1. Open the Dashboard and go to the server the problem is presenting on
2. Go to Panel Configs
3. Click the Settings button for the panel you have the problem with.
4. Go to the Permission Options menu.
5. Click in Edit User Opened Permissions button
6. Mark the Read Message History in
7. Click the Save button

The tickets that are opened from that panel, now on won't have that problem :)

[glass estuary]

You're a real one. Thank you for the timely support

[iron night]

Gave 1 Rep to Pablo. (current: #35 - 5)

[glass estuary]

[shut bolt]

You are welcome 🤝

[delicate vault]

pretty sure ticket tool is dead in our servr

i think about 200 people tried to open tickets at once

[shut bolt]

Ou

[shut bolt]

Doesn't it respond to any command?

[delicate vault]

its offline

lol

[shut bolt]

Holy

Probably a shard is down

[delicate vault]

pretty sure we gonna need tt prem

[shut bolt]

I guess

[delicate vault]

we actually had it but decided not to use it

[delicate vault]

oh rip

[shut bolt]

A good solution

[shut bolt]

It's a really good

[delicate vault]

yeah

[mystic hound]

Still?

I don't see anything about an outage

[warm glacier]

why does it say system failure: missing permissions when the bot has manage channel permission on that category?

[copper owl]

because that's not the only permission that's required for the bot to work

most likely missing some other permissions

[warm glacier]

such as?

it happened when i tried to close my ticket so i assume that manage channel was the one causing it

this is the ticket channel, the bot has manage channel permission but it wont delete it

it turns out that the bot needed the manage permissions permission in that channel, but why didnt the bot just enabled the permission for itself when creating the ticket?

[copper owl]

because a bot that can enable permissions for itself at any moment is a security risk

[warm glacier]

turns out that i forgot to gave it manage roles permission

btw how do i blacklist roles from creating a ticket

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[warm glacier]

aight ty

[jade topaz]

how to like set it like that a certain role is the support team

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

@finite fable por acá te podemos ayudar para configurar el bot

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[finite fable]

Ya nada ya está creado y me va bien

Esto se puede

Lo de que el número de tickets creados se reinicie

?

[shut bolt]

En efecto

Ve al panel de control

[finite fable]

Voy

[shut bolt]

Luego Panel Configs

Busca el panel al que quieres reiniciarle el conteo

Y le das en el botón azul de Settings

Abres el desplegable que se llama General Options

Y en el campo de Ticket Count pon el número desde que quieres que el bot haga el conteo de ese panel

Luego le das en Save

Y el próximo ticket ya tendrá ese número :)

[finite fable]

Ok gracias

Muchas gracias

[shut bolt]

Con gusto, si necesitas algo más nos avisas por acá 🤝

[finite fable]

Ok

[strange locust]

Hola

[shut bolt]

Hola qué tal

[strange locust]

Soy nuevo

[shut bolt]

Cómo te podemos ayudar?

[strange locust]

Bueno

Me mandas soli

Esq es sobre el bot

Es para hablar por privado

[shut bolt]

Okey

[jade topaz]

.

[whole viper]

not able to setup bot at a specific channel

[shut bolt]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[royal cedar]

very good afternoon, I need help, what happens is that they used the bot and opened a ticket but that channel got bugged and does not allow to delete the channel, can someone help me please?

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[royal cedar]

@shut bolt

[shut bolt]

Hey there

[shut bolt]

Have you used the command $delete for deleting it?

[royal cedar]

no i will try

[shut bolt]

Sure, tell me if it works

[royal cedar]

the command is put in the channel that is bugged?

[shut bolt]

Yeap, now the thing is that if it's a Discord bug there's nothing we can do

[royal cedar]

you already use the command

[shut bolt]

Try refreshing Discord

It's probably a Discord bug

[finite fable]

@shut bolt otra cosa mas

[shut bolt]

Dime

[finite fable]

Como se hace pasar que cuando abra la gente de mi grupo de discord ticket solo les llegue el ticket a ciertos rangos

[shut bolt]

Tienes que editar los Support Team Roles del panel

Ya te muestro donde

Abre el Dashboard

Panel Configs

Settings del panel

Y una vez allí abres el desplegable de General Options

[shut bolt]

Y seleccionas los roles que quieres que tengan acceso a tus tickets

[finite fable]

Ok muchas gracias

[shut bolt]

Con gusto

[royal cedar]

ya y no pude 😦

no hay otro comando o algo para eliminarlo ?

[shut bolt]

Por probabilidad

Estoy casi seguro

Que es fallo de Discord

Suele quedar congelado en eso a veces

Tienes dos opciones

Esperar a que se elimine por cuenta propia

O escribir al soporte de Discord

[shut bolt]

@glossy zinc do you need any assistance with the bot? I say it for the #📈│reviews you left

[glossy zinc]

Yea

[shut bolt]

How may I help you

[glossy zinc]

I dont get hpow to set it up?

how*

[shut bolt]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[glossy zinc]

Yea I know

[shut bolt]

This is the general setup for the bot

[glossy zinc]

But still

[shut bolt]

What is the specific thing you need help with?

[glossy zinc]

Nevermind I got it

[shut bolt]

Nice, if you need anything you can ask us here or in #🎫│make-a-ticket

[half kernel]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[half kernel]

^^ This isnt working for me

[shut bolt]

Hello

[half kernel]

Hi

[shut bolt]

Could you pls send me a screenshot of the embed message you are using, the role you want to mention, and the result pls?

[half kernel]

thats everything

[desert summit]

Copy the id of the role and write it in {}

[shut bolt]

Try replacing for this {@role PM Staff Team}

[half kernel]

nope

[shut bolt]

Hmmm well you could do it the old fashion way

<@&>

And inside replace the ID of the role

[shut bolt]

Let me try something for looking what it is

[half kernel]

nope

[shut bolt]

<@&ID>

[shut bolt]

This must work

[desert summit]

Ig its {roleid}

Here it worked for me

@half kernel

[half kernel]

Still no

I have tried all

[shut bolt]

Not even with <@&ID>?

[half kernel]

yep

[shut bolt]

My mistake, it's without the role

[half kernel]

Still no

[scenic plinth]

Can you try the roles ID?

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[half kernel]

Thats what i have been trying

[tribal cedar]

Is the role mentionable?

Nvm ic

[half kernel]

Just tryed again

[shut bolt]

Oh

Do you have the premium bot?

[scenic plinth]

Which panel is that? The panel I just viewed only has <@id> and not <@&id>

[half kernel]

No

I thought you can change the open text even without premium

[clever kiln]

Hello @pseudo glen won't join my server I'm having problems with it

[humble sequoia]

-- moved to ticket --

[scenic plinth]

Yes you can, what panel is having that issue? (Number wise)

[half kernel]

1

[scenic plinth]

Have you saved it? This is what I'm seeing for that

[half kernel]

I have saved it

[clever kiln]

@half kernel try opening a new ticket?

[scenic plinth]

Yeah I just refreshed it too, its not showing me that there is a & symbol anywhere.

[clever kiln]

Can someone help me?

[scenic plinth]

You're ticket is being reviewed by our staff.

Refer to that

[clever kiln]

Oh ok

[half kernel]

Nah i haved like 20 times

[half kernel]

Where is it supposed to go?

[clever kiln]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to Lixツ (current: #6 - 153)

[scenic plinth]

Before the numbers, so for example <@&889166455583670312>

[scenic plinth]

Np

[half kernel]

Like this?

[scenic plinth]

Yes

[half kernel]

Hang on

I think i found my problem

[scenic plinth]

Hm

[half kernel]

I feel so stupid

[shut bolt]

He's editing the embed text?

[half kernel]

I tried to edit the wrong section

[shut bolt]

That's the reason

As you are using the free version

[half kernel]

I got it to work now

[shut bolt]

You can't edit the message of the embed

[half kernel]

Not the embed

But yeah i figured it out

Thanks @scenic plinth @shut bolt

[iron night]

Gave 1 Rep to Lixツ (current: #6 - 154)

[shut bolt]

[scenic plinth]

Thanks @shut bolt

[iron night]

Gave 1 Rep to Pablo. (current: #30 - 6)

[shut bolt]

[muted cargo]

Hello, so I have 2 doubts if it is not such an inconvenience.

The first is, from where, when someone clicks the button, another question comes up?

Second question is, can you ask multiple-choice questions?

Thanks!

[shut bolt]

Hello there!

For question number 1

In the case of closing tickets, indeed you can enable the bot to confirm the action

[muted cargo]

I can't do it, for example, I click on the "buys" button, and below comes another question, with multiple choices?

[shut bolt]

Hmmmm, you can't make the bot to answer to a button with questions

You could create a tag with those questions and use it when it's needed

[jade topaz]

while adding someone to a ticket do i paste the user and tag or the id of the person?

[shut bolt]

You have two options, either you mention the user of you copy it's ID

[jade topaz]

ah alr ty

[iron night]

Gave 1 Rep to Yareaj_ (current: #27 - 8)

[shut bolt]

[shut bolt]

@foggy sable

Could you explain more the problem you are presenting with the bot?

Btw remember to use the adequate channel for looking for support

[foggy sable]

i have that bot in my server

and i tried log in again still nothing

[shut bolt]

Ou

Could you try once more?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Because if it doesn't appear

Maybe you don't have access to the dashboard, but if it's your server you should have

[foggy sable]

yea my server have ticket tool and all command

[shut bolt]

Please try running $debug

Okey what I see is the following

[foggy sable]

https://discordapp.com/channels/509192800865353738/662692902245498910/889739634383417364

it says give u this link

[shut bolt]

Yeap

You don't have access to the dashboard since in that specific server you are just an user

[foggy sable]

I spended alote of hours in ticket tools since my friend said it good lel

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scams
Moderator: @shadow axle

[foggy sable]

?

is that a scam

[shut bolt]

The thing is that you can't configure the bot if you don't have the required perms

[shut bolt]

yes it is

[foggy sable]

admin thingy?

[shut bolt]

For accessing the dashboard you need one of the 3 perms we mention here

[foggy sable]

wdym Dashboard role

and server owner need level 6 mee6 ?? level ??

[unkempt cove]

is there a way to view open tickets from dashboard

and close them from there

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Sep 21, 2021, 5:25 AM

[shut bolt]

Nope

[unkempt cove]

Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

[shut bolt]

@foggy sable this is what Dasboard Roles refer to

Oh i read wrong

You can see how many tickets are open in the dashboard

[unkempt cove]

i closed this ticket

[shut bolt]

But you can't close them from there

[unkempt cove]

and deleted the channel

but it's showing still open

[shut bolt]

Refresh the dashboard

[unkempt cove]

yes still

Warning: Ticket limit reached, You already have 1 tickets open of the 1 allowed for this panel

[hot compass]

i cant see the server i invited it to

[unkempt cove]

this is the message im getting from the ticket tool bot in my disc

[shut bolt]

Was that the only ticket you have for that panel?

[shut bolt]

Do you refer at the Dashboard?

[hot compass]

i think

[unkempt cove]

yes the only ticket

[hot compass]

it worked before

[shut bolt]

Hmmmm did You delete the chan nel or used the command to delete it?

[unkempt cove]

@shut bolt i manually deleted the channel

[foggy sable]

how to get to dashboard

[shut bolt]

https://tickettool.xyz

[shut bolt]

Ou, You closed it before right?

[unkempt cove]

i did

[shut bolt]

Try logging out and in

[unkempt cove]

of dashboard or discord?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

No no, I'm talking to dan

[unkempt cove]

ah

[shut bolt]

In your case I'm thinking what it could be

[foggy sable]

im at ticket tool

how to get to dashboard i forgot

[shut bolt]

Click on manage servers

[foggy sable]

it have nothing stil

[shut bolt]

Try relogging into the dashboard, I'm not sure if it will sort any effect but we can try

[unkempt cove]

i have tried

[shut bolt]

Do you have one of the required perms?

[foggy sable]

i gave ticket tool adminestration

idk how to speel

and

wdym by this Server Owner (Level: 6)

[shut bolt]

Not the bot, but do you have the permissions to access the dashboard?

[shut bolt]

That's the level of you are the owner of the guild

[foggy sable]

YEs i can but nothing

ticket tool leve?

level?

[shut bolt]

No, the level at your server

[foggy sable]

nitro

[shut bolt]

I'm not sure what's causing this, as a last chance you could resend the panel to try opening a ticket

[shut bolt]

No, the inside bot level you have

[foggy sable]

ohh like mee6

level?

[unkempt cove]

@shut bolt ill keep trying but i have another issue

[shut bolt]

No no, inside ticket tool you have a level in each server, this level is the level of permissions you have there

[unkempt cove]

open ticket channel name is ticket-{username}

closed ticket name is closed-{username}

[foggy sable]

ticket tool have level?

[unkempt cove]

but when i close a ticket it uses my username in the closed ticket channel

[shut bolt]

Go to the dashboard, panel configs, settings, then open ticket options

There you should change the ticket closed channel name

[unkempt cove]

if i want it to be "closed-(username)"

what would it be

because closed-{username} is using the username of the person that closed it

[shut bolt]

You want the username of the user who opened the ticket, right?

[shut bolt]

Of permissions, yes

[unkempt cove]

yes

[shut bolt]

Try with closed-{author.name}

[unkempt cove]

thanks

thanks @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #27 - 9)

[shut bolt]

You are welcome :)

[unkempt cove]

but going back to my first issue

i cant create any more tickets :/

[shut bolt]

Would you do me a favor?

Send me a screenshot of server info and server config

If you prefer we can move this to a ticket at #🎫│make-a-ticket

[foggy sable]

its ok im using other tickets sorry

[shut bolt]

Okey

[foggy sable]

Thx for ur service

[shut bolt]

[unkempt cove]

@shut bolt last question, how can i edit the bot profile pic

and the status message if possible?

[shut bolt]

You can't :(

[unkempt cove]

ah fair enough

[verbal sundial]

wtf why would that be a thing

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[shut bolt]

There are selfhosted versions of bots in which you can do that

[verbal sundial]

ah

but what if we are on mobile

[shut bolt]

For selfhositng? Or for editing the bot's nickname?

[verbal sundial]

editing bots nickname

you spelt selfhosting wrong btw

[shut bolt]

My bad, on mobile I suck at typing, thanks for letting me know

[iron night]

Gave 1 Rep to ninja (current: #38 - 4)

[verbal sundial]

same bro i would type every single letter except for the spacebar lol

[shut bolt]

You click on the user then manage user and there it should be a space to change the nickame

[verbal sundial]

ok

thx

thx @shut bolt

[iron night]

Gave 1 Rep to Yareaj_ (current: #26 - 10)

[shut bolt]

You are welcome :)

Answered to the wrong message

Lol

[verbal sundial]

no hablo español

did i spell it right? idfk

[shut bolt]

Yes you did

[verbal sundial]

lets goooo

i have to have a credit in a foreign language

[shut bolt]

Spanish can be nice or a hell

When you get to verb tenses

Oh Lord

[verbal sundial]

yeah and the only language they offer is spanish

[shut bolt]

Good luck!

[verbal sundial]

i hate it

¿Puedo solicitar ayuda en español?

[shut bolt]

Si, en #🎫│make-a-ticket seleccionas español y listo

[verbal sundial]

Okey

Now I guess I wait

[sweet sedge]

A question for claiming a ticket: when i want rename the channel in the nickname from the claimed user, what variable set in the enable claim name ? i take {user} but the result is not as expected

[desert summit]

Look in Your Panel Config the last one there are all variables

[craggy geyser]

$variables

[humble sequoia]

Supported Variables

{server.id} --> ID of the Server

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) = <#channel> --> Channel link of the current channel
{channel.name} --> Name of the current channel
{channel.id} --> ID of the current channel

{author} = <@user> --> Mention of the user triggering this message
{author.name} --> Name of the user triggering this message
{author.id} --> ID of the user triggering this message
{author.nickname} --> Nickname of the user triggering this message
{author.icon} --> Direct Url of the profile picture of the user triggering this message
{author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{author.full} --> username + 4 digit discriminator of the user triggering this message

{panel.count} --> The current count number of the panel (Tickets only)
{panel.name} --> The name of the panel (Tickets Only)
{panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{ticket} = <#channel> --> Channel mention of the ticket
{ticket.id} --> Channel ID of the ticket

{ticket.user} = <@user> --> User mention of the ticket user
{ticket.user.name} --> Name of the ticket user
{ticket.user.id} --> User ID of the ticket user
{ticket.user.nickname} --> Nickname of the ticket user
{ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{ticket.user.tag} --> Tag / Discriminator of the ticket user
{ticket.user.full} --> Username + Discirimator of the ticket user```
Roles can be either
{@role name} or {role ID}

[jade topaz]

Is there anyway to edit a panel that was already sent to a channel without editing then resending the panel?

[copper owl]

no

the thing is

the only time you have to resend is if you change anything related to the panel message

anything else, it will autoupdate to all tickets opened after you save the changes

[jade topaz]

ah

thank you

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #2 - 179)

[copper owl]

np

[jade topaz]

أبغى رابط السيرفر لو سمحت@copper owl

[copper owl]

اي سيرفر؟

السوبورت؟

[jade topaz]

هذا السيرفر

@copper owl

[copper owl]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[copper owl]

الرابط الاول

[fresh edge]

how can i do for ticket tool do the @everyone

Example:

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

@fresh edge ^^

[fresh edge]

How can I do so that the ticket is put in the new ticket
example

[copper owl]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[copper owl]

@fresh edge^^

[fresh edge]

lmao ok

[clever kiln]

How do I enter the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

Try that

[clever kiln]

Ok thanks

Thanks @scenic plinth

[iron night]

Gave 1 Rep to Lixツ (current: #5 - 156)

[clever kiln]

Question @scenic plinth

How do I add a message to the start to ping my support team like "Hey @clever kiln @support Team will be with you soon!"

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[clever kiln]

Thanks @scenic plinth

[iron night]

@clever kiln :: You can't rep Lixツ#1430 for 48 minutes and 4 seconds. Try coming back later?

[mystic hound]

@marble snow

in regards to your review, do you think eye reactions improved your support experience? We are constantly looking to improve the quality of our support

[marble snow]

tremendously /j

[mystic hound]

Thank you! Unfortunately we don't always have support agents to spare for lurking in tickets, I'll try to do what I can though. appreciate the feedback

[iron night]

Gave 1 Rep to sand (current: #60 - 1)

[copper owl]

if i get a promotion, i can lurk B)

ill do extra B)

[craggy geyser]

A demotion gives more time to lurk

[copper owl]

in tickets? ill lose access

[mystic hound]

probie works fine

[craggy geyser]

Just need a role that gives view access to tickets but not send messages

[mystic hound]

oh yes

[copper owl]

smh

[shut bolt]

The positive thing about that is that you could have a role just for you

[copper owl]

:0

i didnt think of it like that

might take that offer now LMAO

[shut bolt]

[solid stream]

Don't let the toaster bite you

[shut bolt]

I won't, thanks

[iron night]

Gave 1 Rep to BattleEye (current: #11 - 85)

[fluid coyote]

is there anyway to check previous tickets you made

i didnt close them and im not staff on the server i just made them

[shut bolt]

If you have a transcript channel, yes

[fluid coyote]

im not staff on that server. does that mean i cant ?

[shut bolt]

Ok, let me correct my intervention, the previous tickets are the ones you opened right?

[fluid coyote]

yes

[shut bolt]

Because you can check your DMs with the bot

And probably if the staff configured it

There should be the transcripts

[fluid coyote]

the bot didnt send me anything

[shut bolt]

Hmmmm then the only way would be reaching out to the staff :(

[fluid coyote]

ok thanks

[shut bolt]

Sure :)

[shut bolt]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut bolt]

Ups sorry

[astral steppe]

السلام ج

عليكم

[robust sandal]

𝐅𝐙𝐀3 𖠋

peace c

Arabic (ar) → English (en)

[robust sandal]

𝐅𝐙𝐀3 𖠋

You

Arabic (ar) → English (en)

[prime bridge]

i do drugs has been silenced for 10m
Reason: Posting Discord Server Invites

i do drugs#1762 | 714348139116756993

[zenith anvil]

A guy on my server is trying to create a ticket but this appears, what can I do? The permission of the button and the configuration is correct

https://media.discordapp.net/attachments/871413739440734238/890086061693366343/Screenshot_20210922-000402_Discord-Beta.jpg?width=277&height=584

[eager cargo]

Check if you've got blacklist roles set

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[zenith anvil]

OH

Tysm, it works now

[eager cargo]

[mental wraith]

i need help

can anyone help me

its not showing my server on the list but i have the bot added

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

@mental wraith read this ^^

[mental wraith]

thank you it worked

[iron night]

Gave 1 Rep to Neptune (current: #2 - 180)

[copper owl]

youre welcome

[jade topaz]

Can I check the past logs? The logs I used to be able to see have disappeared. I am a customer, not a server administrator.

[eternal pagoda]

Hi, can i anonymously reply in ticket?

[copper owl]

No you're not. Not sure what logs you mean, but if you mean the ticket logs, then you can only see them if you have access to the logs channel

[copper owl]

No, you cannot. it's a private discord channel and behaves as such. You won't be able to do it anonymously

[eternal pagoda]

Ok thanks

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #2 - 181)

[copper owl]

Np

[jade topaz]

Can only server administrators see the log channel?
The log I am referring to is a ticket that has already been closed.

[copper owl]

Not sure, depends on the server. Usually admins and staff members can see the ticket logging channel.

[jade topaz]

I undestoos.thx

thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #2 - 182)

[copper owl]

np

[jade topaz]

Does the ticket tool log?

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

choose a logging channel and the logging options you want

[minor sparrow]

Hi

Can i ask something

Why The People With Phones cant open tickets

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

this is most likely why ^^

Im assuming they cant see the button

[minor sparrow]

Not for one or two

There is community

There is maybee 27 one

[proper bronze]

if its a long ticket, is there a way to drop the embed back down to the bottom

[minor sparrow]

Cant open with phone but they can with pc

[copper owl]

nope, it's a message so you cant do that

[proper bronze]

cmd? /display?

[shut bolt]

You can make the bot to pin the message to easy get there

[copper owl]

@minor sparrow... if they cant see the button, this is why

[minor sparrow]

OK

[proper bronze]

@shut bolt good thinking batman

[shut bolt]

[shut bolt]

[proper bronze]

why am i red 😛

[shut bolt]

It's the color for the Member role

[proper bronze]

i am prem supporter

[shut bolt]

Ou

[proper bronze]

but np makes no odds to me, tnx for help

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[shut bolt]

Thanks

[iron night]

Gave 1 Rep to Swift (current: #4 - 170)

[proper bronze]

thanks both of you but not that important

[iron night]

Gave 1 Rep to Yareaj_ (current: #25 - 11)

[shut bolt]

Sure :)

[proper bronze]

bot taking your rep lol

[dusky wind]

Tengo un problema

[shut bolt]

Hola Joanne!

Te podemos ayudar por aquí o por #🎫│make-a-ticket

[dusky wind]

En la pagina de Ticket no me aparece mi servidor

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shut bolt]

Intenta cerrar sesión y abrirla de nuevo

[dusky wind]

Ya

Y no aparece

[shut bolt]

Eres owner del servidor?

[silver bane]

This is why Pablo is the best.

[dusky wind]

No

Solo admin

[shut bolt]

Thanks :)

[iron night]

Gave 1 Rep to gxxybestie (current: #60 - 1)

[shut bolt]

Por fa ejecuta este comando en el servidor y envíame el link que te va a dar $debug

[dusky wind]

Ok

[dusky wind]

https://discordapp.com/channels/509192800865353738/662692902245498910/890316596038471700

[shut bolt]

Dame un momento por fa

[dusky wind]

Ok

[shut bolt]

Okey, veo que hay un problema y es que para el bot apareces como un usuario pero no administrador

Por fa confirma con el dueño del servidor si el rol que tienes cuenta con el permiso de Administrador

De lo contrario el bot no te dejará acceder