🆘│community-support

[jade topaz]

oh

noooo

[atomic barn]

Yea scam.

Look at the end of the link.

[halcyon herald]

I thought there was a way to see ticket transcripts in a channel but can't find it

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

If you set a transcript channel, they'd be there.

If you haven't already, and the ticket is deleted, there's no way to retrieve the transcript. Apologies.

[halcyon herald]

What is the difference between logging and transcript channels?

[eager cargo]

Logging would log actions took in the ticket.. i.e created, closed, deleted
Transcript would log the content of the ticket.. i.e messages & images.

[halcyon herald]

Okay

I don't think I need logging but I will use transcript

[eager cargo]

Whatever floats your boat.

[halcyon herald]

When I close the ticket, is there a way it auto saves to my channel because what if one my support staff forget to click transcript?

[eager cargo]

Yes, just go back to where you set the transcript channel & scroll down to the automated options. Please note these are premium only.

[halcyon herald]

Okay, are they any lifetime deals for premium or is it a weekly/monthly payment?

[eager cargo]

No lifetime deals are available. We offer a monthly & yearly subscription (credit & paypal). (prepaying/btc is available as well)

[halcyon herald]

Okay thanks for your help!

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 177)

[eager cargo]

Yup

[flint coyote]

It's totally worth it. Promise!

[halcyon herald]

I know but I don't know if I have $70 to spend a year

I'm only 14 so.....

[eager cargo]

Like I said, monthly subscriptions are available as well ( $6 ).

[south lake]

How come there is no button when you look on the tablet?

Not my tablet, just had someone point it out

[halcyon herald]

If I have the premium bot do I need the primary bot as well?

[unique anvil]

No, you only need one or the other

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[rotund kite]

@south lake

[indigo plover]

How do I get the premium bot to say things instead of the normal bot @rotund kite

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rotund kite]

@indigo plover

You are required to have premium to invite and enable the premium bot.

[indigo plover]

Yes I have premium

But where do you select

[rotund kite]

Dashboard > Manage Servers > Your server > Server configs > Premium bot

[south lake]

thank you. I forgot about it, thought maybe some kind of bug

[iron night]

Gave 1 Rep to Logix™ (current: #20 - 26)

[odd quiver]

I need some help, my server is not showing up on the website and I am the owner of the server

and i have refreshed ect

and the bot is not responding to commands

wait i sorted it

[edgy pulsar]

When somebody open a ticket the bot send that message, can i enable that?

[copper owl]

@edgy pulsar it's already enabled

if you use buttons, it's already enabled

[edgy pulsar]

So there is no way that the bot stop sending that?

Sorry btw for my bad english haha

[copper owl]

np

yeah there's no way of stopping the bot

you cannot edit or disable that message

[edgy pulsar]

Oki ty for the help!

[copper owl]

np

[jade topaz]

Can anyone help me?
I want to set that when a user opens a ticket, no message is sent. The ticket will close automatically after a period of time

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[craggy geyser]

Unfortunately you can't. It used to be a feature a while ago. But it's no longer possible

[jade topaz]

Now I can only close the ticket manually. right？

tyvm，sir

[craggy geyser]

No worries

[leaden sundial]

هلا@copper owl

[leaden sundial]

خوي بدي مساعدة ضرورية! بليز؟ @copper owl

[wise sand]

I've paid, but why didn't the message reply to my ticket?

[leaden sundial]

تيكت ما يظهر عندي مشكلة تقريبا

[jade topaz]

Hey could I get some help trying to get it to where people can make tickets

[desert summit]

What kind of help?

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

@leaden sundial ^^

[leaden sundial]

محدثو والله

@copper owl فيك تضيفني في تيكت او تساعدني هون؟

[copper owl]

تفضل

[leaden sundial]

هيك وش معناها يعني بحصل علي بوت التيكت الذهبي لمدة ايام ولا وش؟

@copper owl

[covert moss]

can i remove the close button for ppl that arent staff?

[leaden sundial]

خوي@copper owl

[copper owl]

صديقي،هيدي اذا عندك كود للبريميوم

ليست للبريمويم المجاني اللي بينتهي بعد ٧ ايام

[leaden sundial]

مش فاهم

طيب بدي الريميوم مجاني ينفع؟

[copper owl]

انت استعملت البريميوم المجاني؟

[leaden sundial]

لا..

[copper owl]

@leaden sundial في ؟ عندك هيدا الزر
Start 7 Day Free Trial؟

اذا عندك يه، فيك تستعمل البريميوم المجاني لمدة ٧ ايام

[leaden sundial]

ما تظهر عندي ليش؟

@copper owl

[copper owl]

بيكون لأنك مستعمل الfree trial

اذا بتستعمل الtrial مرة، ما فيم ترجع تستعملو

[leaden sundial]

عادي لو عملت حساب جديد فيني استخدم البريميوم؟

[copper owl]

لا، البريميوم ع السيرفر، ما عل حساب

يعني لو عملت حساب جديد، ما فيك تستخدم الtrial

[leaden sundial]

طيب منا اسخدمت البريميوم قبل كدا في سيرفر تاني غير ده

انا بقا بدي استخدمو في سيرفر اخر

[craggy geyser]

Did you get a reply?

[craggy geyser]

You can't hide it. But you can stop them being able to use it by setting the button options to support team only

[mystic hound]

he did get a reply

[copper owl]

اوكي، شو بدك تعمل يعني؟

[covert moss]

Ty

[leaden sundial]

بس ما يظهرلي@copper owl

ينفع تدددخلهولي مجاني؟

[copper owl]

اذا مستخدم الtrial، بعد ٧ ايام، بيروح اليريميوم و بيروح الزر

[copper owl]

نعطيك بريميوم مجاني؟

[leaden sundial]

انا لو عملت تيكت بالبريميوم وعملت الزر وكل حاجه لما يروح البريميوم التيكت يفضل زي ما هوا ولا يروح؟؟

[copper owl]

ما بيروح التكت

[leaden sundial]

بيفضل زي ما هوا؟ يعني؟

[copper owl]

صديقي مش فاهم عليك

[leaden sundial]

يعني لو انا عملت تيكتات بالبريميوم وشوي والبريميوم خلص التيكت بيروح ولا بيضل زي ما هوا؟ بالزر وبالبريميوم وكل حاجه؟

[copper owl]

التكتات بيضل زي ما هوا، بس الزر للبريميوم المجاني بيروح. بس ت ينتهي البريميوم، البوت الذهبي ما بيشتغل و لزم تستبدلو بالبوت المجاني

[leaden sundial]

ميزة وحشة

وش بستفاددد؟

[copper owl]

البريميوم المجاني هي تجربة للبريميوم. في ناس بجربوا البريميوم قبل ما يشتروا

[leaden sundial]

وش الفرق بين البريميوم والذهبي؟

[copper owl]

شو؟ البريميوم هو البوت الذهبي صديقي

[leaden sundial]

اك

هل في بوت ذهبي دائم؟

@copper owl

[copper owl]

مجاني؟ لا

لزم تشتري بريميوم تيكون دائم

6$ شيهري

او

66$ سنوي

[leaden sundial]

يعمل كم كرديت؟

[copper owl]

كريدت شو؟

فيك تدفع فيسا، بيبال او بيت كوين

[leaden sundial]

ما في دفع كرديت؟

[inland hamlet]

hello

[leaden sundial]

@copper owl

نبتون

الكتابة هون تحتاج الي خاصية بريميوم ولا عادي اعملها من البوت العادي؟؟

[copper owl]

خاصية عادي

$arpanelmessage

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[leaden sundial]

وش معني هادي الرسالة؟؟

@copper owl

[copper owl]

لا, هيدي ليست الرسالة

[leaden sundial]

يعني وش ليست ارسالة؟

؟

@copper owl

يعني وش ليست الرسالة؟

[copper owl]

صديقي انت بدك هيدي؟؟

[copper owl]

شوف هون ^^^

[leaden sundial]

؟

[copper owl]

شوف تحت

Embed Message

[leaden sundial]

@copper owl

[mystic hound]

@azure scarab refer to #573205317870157855 or the guide below for setup instructions. Please use #📈│reviews only to review support members

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[leaden sundial]

هي؟ @copper owl

[scenic plinth]

يرجى التوقف عن الاتصال بأعضاء الدعم، وسوف يستجيبون عندما يستطيعون ذلك.

[leaden sundial]

هل فيك تساعدني؟ @scenic plinth

[scenic plinth]

لا، انتظر الدعم العربي لمساعدتك، إن لم يكن يمكنني أن أصنع تذكرة لك ولكن عليك أن تتوقف عن الاتصال بالناس. آخر مرة سأخبرك بها

[fluid dove]

Hi!
Can maybe somebody tell me, what languages the bot supports? I am looking for Hungarian language.
Thank you!

[craggy geyser]

Hey there. The default messages are always going to be in English. As will error messages. You can customise most messages yourself however to put it in Hungarian

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[fluid dove]

Thank you! Hm... not so optimal, but maybe it will work!

[crystal needle]

Can somebody help? My ticket says missing permission and none of my members can make a ticket how can I fix it?

@copper marsh

Can someone answer pls

[tribal cedar]

Can you run $debug please

Don't ping staff also please

@crystal needle

[crystal needle]

Nvm I fixed it

[tribal cedar]

Awesome

[unique kraken]

Was just wondering if anyone can explain how to set up multipanels in a little but more detail, the documentation confuses me. I get the part to link them, but how do you set up the reactions, I can not see any options in the panel settings.

[tribal cedar]

Set the reactions by the button options and the create ticket section

So each panel go panel configs -> settings -> button options -> create ticket

Then follow this procedure

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[unique kraken]

I see, and I assume the first id submitted acts as the message embed? So any content I want displayed from the multipanel needs to be in the panel I use as the first ID

[tribal cedar]

Yes sir. The panel messages goes from the first ID in the $panel cmd

[unique kraken]

Okay, im with you now. Appreciate it

[tribal cedar]

Anytime

[jade topaz]

Hi

How do I make log in this bot?

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

choose a logging channel and choose what you want to log

[jade topaz]

OK thanks

is it possible to rename the "ticket name" in the panel so it adds the user that created the tickets name ?

[copper owl]

yes, but it's a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

ahh i see thanks sir 😄

[copper owl]

np

[jade topaz]

better get prem then 😛

[flint coyote]

Totally worth

[jade topaz]

weps 😄

bought prem 🙂

[craggy geyser]

If you want the premium role, follow this

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[burnt tangle]

My ticket tool dashboard won't let me get into it so I can mange server's it says it's offline or not in a server but it's online on my server.

[bitter sierra]

hey im wondering how i would make it so only certain roles can close tickets nvm i got it

[jade topaz]

Are you able to make tickets close after a certain amount of inactivity?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[bitter crescent]

Is there a bug where ticket tool is treating threads as channels? It's saying my server has 500 channels when it only has 420

[rotund kite]

Yes, that's a bug, I believe it counts threads as channels :|

[bitter crescent]

Uh oh

Is it only active threads?

[rotund kite]

I'm not too sure, but you can count it up on your server.

[hardy gulch]

好好说话

我为啥来这了？

VLTBTS

vltbs

[burnt tangle]

My ticket tool dashboard won't let me get into it so I can mange server's it says it's offline or not in a server but it's online on my server.

[bitter crescent]

I'll try closing as many as possible

[burnt tangle]

Here is a couple pics.

More.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

how can i set a message which pings ticket handeler role

@copper marsh pls help

i am in a hurry

ignore ping

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shy hill]

morden warship

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[idle terrace]

i dont take again the rewards for special mission 29

[craggy geyser]

We have told you at least 3 times that we can't help with that. See the message directly above yours. We aren't a general help for everything

[main hinge]

what's your problem with modern warships?

[jade topaz]

Why is there random tickets being made that i can’t delete in my server?

[desert summit]

How do you can’t Delete?

[humble sequoia]

-- moved to ticket --

[noble sonnet]

I’m having the same problem as well, the first two test tickets I made won’t delete. When I press the delete button or any other channel config, nothing happens

[sleek lotus]

Same

Here’s an example

[copper owl]

either a visual bug, or a channel bug

i suggest you restart discord (CTRL + R)

[copper owl]

or contact discord if the issue persists after you restart discord

[noble sonnet]

I’m on mobile and have tried that multiple times.

[copper owl]

then contact discord

[noble sonnet]

Alright thanks

[copper owl]

or check if you can see the channels on a PC

[hexed thicket]

it's already happened to me and yes, i resolved it with discord support

[upper mango]

How come there isn't a Claimed Opened Permissions under the panel permission options category, as of rn the bot isn't giving the "Claimed" user/moderator permissions to speak

[mystic hound]

all claiming related options are under the claiming options category

you can find support team permissions for claimed members in there

[upper mango]

that's support team permissions, it used to give permissions to the claimed user allowing them to send messages, although now it doesn't?

lemme try fixing it

[mystic hound]

ah, my bad. The staff member that claims the ticket will continue to have all permissions you define under support opened permissions in the permission options category, the option under the claiming option tab can be used to take away permissions from other staff, once someone claims the ticket

[upper mango]

Ok I see how it works now, kinda weirdly made but it works now.

Yeah I thought it worked differently

[mystic hound]

Yeah I can see why it'd be confusing

[upper mango]

Works though now, would be nicer to have individual perms for more control

[mystic hound]

What individual perm would you want a staff member to have once they claim a ticket, that they can't have before claiming?

[upper mango]

I was trying to make it so a ticket has to be claimed before any support staff can speak

[mystic hound]

Ah

[upper mango]

although that's not possible because the Support Team opened permissions requires you to have Send Messages enabled

[mystic hound]

Yeah, unfortunately that's the way it is set right now

For now best bet would just be to instruct your staff members to claim tickets

[upper mango]

Yeah will have to, thanks though.

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 161)

[nova scaffold]

Okay, I need a bit of help

If I purchase premium for 1 month, will I get a premium key that I can give to someone else to use on there server.

I want to buy it to use as a gift, is that possible? @mystic hound

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[nova scaffold]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

-- moved to ticket --

[nova scaffold]

?

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[mystic hound]

please use the vote commands in your own servers so they don't flood the chat here, the command works everywhere

[nova scaffold]

Okay

Will do

[alpine laurel]

Stuff still don’t work

[tribal cedar]

Like what sir?

[alpine laurel]

It won’t work I’m trying create a ticket like the thing

[desert summit]

Like what,

[alpine laurel]

I’m making a gta milsim thing and if some one have a question they press the ticket but idk how to get the bot to like tell them press it

[tribal cedar]

Have you made a panel?

You may be talking about the panel message which is the message that displays above the button to create a ticket

[willow obsidian]

what are we doing wrong? 🥺

[tribal cedar]

Are you trying to use the premium bot?

Its either that or perms

Can ticket tool view send and all that stuff in the channel?

[willow obsidian]

yea

[tribal cedar]

What bot are you using?

[willow obsidian]

ticket tool?

[tribal cedar]

I mean in server configs

What bot is selected?

[willow obsidian]

i meant yes to this, im not trying to use premium

[tribal cedar]

Kk. Try pinging your bot and using the debug command like this

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/883089911794794566

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
151/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Enigma#0007
User ID:
297419611350106133
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
83

[tribal cedar]

@ticket tool debug

[willow obsidian]

we already tried debugging it but nothing happens

[desert summit]

And TicketTool can see this channel ?

[tribal cedar]

It should have the channel perms listed above@willow obsidian

[jade topaz]

yes

it has every perm

[desert summit]

@vapid swallow

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[tribal cedar]

Whats listed as your command prefix in server config?

Double check that the premium bot is not being used as well. This is typically what that looks like.

[jade topaz]

do i have to delete the old ticket tool when i added premium ticket tool bot to my discord?

[tribal cedar]

No.

At least I don't remember having to. You mean do the settings transfer over?

[bitter sierra]

hey how would i close i ticket with a custom message?

[merry basin]

How do i get this with premium

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[desert summit]

Dashboard >> Panel Configs >> Settings >> Ticket Options >> Edit Close Option

[bitter sierra]

Okay

[desert summit]

Or do you mean the button?

[bitter sierra]

uh yea

[desert summit]

Dashboard >> Panel Configs >> Settings >> Button Options >> Close Ticket

There you Go

But you need premium

[bitter sierra]

oh

[desert summit]

But not for this

@bitter sierra

[bitter sierra]

wait

that's not what i meant..

[desert summit]

What do you mean

[bitter sierra]

in a server i saw, they were able to do "-close [reason]" and i would get a dm saying that the ticket was closed and the reason

[desert summit]

Wait let’s switch on dm pls won’t Spam this Chat

[mystic hound]

It's fine, this channel is meant for people to assist each other, and there's always tickets if private information needs to be shared

[desert summit]

Oki Doki sorry

[nova scaffold]

$premiu,

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[nova scaffold]

@jade topaz

What’s the link to the key redeem

Nvm. Got it

[vapid relic]

If premium tickets is in my server, do I use normal ticket tool for anything?

[nimble urchin]

When I go to find my server on the manage server page, I do not see my server. I have removed the bot and re added it. Relogged the page.

[tribal cedar]

Fully logoff then back on

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

I do not believe so. I could be wrong sorry

I kept both.

[nimble urchin]

Worked. Thanks!

[iron night]

Gave 1 Rep to Enigma (current: #12 - 71)

[tribal cedar]

Anytime

[nova scaffold]

Nope, literally just kick normal ticket tool.

In dashboard you can see an option that lets you select which bot your using on that server, select premium and all settings will move over to that bot.

[jade topaz]

How to I customize the tools' message and ticket icon?

[flint coyote]

You can't customize the ticket icon at all.

If you're talking about the bots pfp?

[jade topaz]

noo

I mean the mail icon

[flint coyote]

Oh ok. In the panel configs go to button options.

You can customize what the button looks like.

[jade topaz]

k

and I forgot the command to send it

what is it again?

lmao

[flint coyote]

I think the options you're looking for are premium options.

Are you using the dashboard?

[jade topaz]

yup I have it all

but how do I get an image url?

thats the last step for me

@flint coyote

[flint coyote]

That I don't know. Sorry. Someone else will probably be able to answer that for you.

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Sep 2, 2021, 11:26 PM

[rotund kite]

@jade topaz

[flint coyote]

I think or thought he meant how to get an image url. I know nothing about that. lol

[flint coyote]

But, I've figured it out now. 😂

[jade topaz]

same

I have my whole server set up

[flint coyote]

Nice

[solid stream]

Dashboard seems to be running a little slowly

[mint hornet]

Does anyone know how to make a panel like this with no button

[solid stream]

They likely used a tag or just disabled the button in the options

[mint hornet]

how do you disable the button

[solid stream]

Under the button options you can toggle it.

Panel settings > settings > button options

[twin nacelle]

can this happen? or no? The ticketing without clutter sentence

[flint coyote]

It can be removed if you have premium.

[copper owl]

that's because partnerships are closed as of right now

[restive solar]

Is premium role not auto synced?

[desert summit]

You have to make a ticket in #🎫│make-a-ticket ^^

[vapid pecan]

@copper owl

@copper marsh

???

[desert summit]

Dont ping

[desert summit]

Doublecheck all perms also in Category Options

[vapid pecan]

I didn't understand

[desert summit]

Has TicketTool all perms in server and does he have in the panel channel all needed perms?

[desert summit]

. Pls double check it

[vapid pecan]

yes he has administration

[desert summit]

Did you run $debug yet?

[vapid pecan]

i type $debug but No response

[desert summit]

Second

[vapid pecan]

@Ymaster2000#٢٥١٦

yes

yes look man

how to use the free bot and i have premium? @jade topaz

[mint pivot]

He can't even spell "months" 😂

[scenic plinth]

Yeah well

[tribal cedar]

Ty

[rare dock]

yo

I got a good feature suggestion for the bot

but there’s no suggestions channel

so imma just put it here, a separate command to clear closed tickets because sometimes it’s time-taking to close them all

im lazy as fuck sorry

[mystic hound]

mass close / mass deletion has been suggested before, unfortunately due to rate limit issues this cannot be a feature as of now

[jade topaz]

what about tickets auto close after a user does not reply after a set amount of time?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[jade topaz]

ooof

[craggy geyser]

@upper mango in response to your review, all suggestions given in here or tickets are passed onto the devs. If you have a long list feel free to make a ticket and post them in there

[young dagger]

ammmm

Help?

@copper owl

[desert summit]

What’s your Problem ? ^^

[young dagger]

My server does not flicker when I want to add a bot

[desert summit]

What do you mean with flicker?

Dont Show up or how?

[young dagger]

I can't see my servant about the invit @desert summit

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[desert summit]

Try $level on your server

[young dagger]

I do not understand

@desert summit

[shadow pike]

how can i see a history on tickets

[tribal cedar]

You can't see a history but if you have premium you can setup ticket transcripts

[chilly summit]

Is there a dashboard command?

[tribal cedar]

For transcripts no

[chilly summit]

But to enter dashboard?

[tribal cedar]

Yes. Tickettool.xyz

Login then click manage servers

[chilly summit]

So that means no command?

[tribal cedar]

No command for what? Sorry thought you were just looking for the dashboard

What is it your trying to figure out?

[lone horizon]

How do I fix Warning: Ticket limit reached, You already have 0 tickets across all panels of the global limit set for this server

[tribal cedar]

Go to server configs and change the global limit

[lone horizon]

thanks

[tribal cedar]

Anytime

[lone horizon]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 72)

[late grail]

where do i find the premium only faster bot

[gleaming nest]

hey guys, hope this isn't too much of a noob question but is there a way to rename the bot? or can I just right click > rename in Discord? (or shouldn't I change its name at all? lol) tia 🙂

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[rotund kite]

@gleaming nest, you can nickname them ^^

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rotund kite]

@late grail

[gleaming nest]

Thanks Logik 🙂

didn't think I should tag lol ... anyway, thanks @rotund kite 🙂

[iron night]

Gave 1 Rep to Logix™ (current: #20 - 27)

[gleaming nest]

Ohhhhh, thats cool 😄

[summer crag]

hey guys! is there any way for ticket tool to send a custom message after someone opens a ticket?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[rotund kite]

@summer crag, you can customise the first message sent by tickettool in a new ticket

[digital crest]

How do you go about adding multiple button options for the ticket tool? Something like this https://gyazo.com/03feed106e29476a105ee84cf80bab0a instad of just this https://gyazo.com/754d8bc3f272d5c387446bbb187689b7

[flint coyote]

Do you have premium?

That would be multipanel. In one panel, you can add the other two.

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[flint coyote]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[flint coyote]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

So your saying to create multiple panels for each individual button?

[flint coyote]

Create all panels separately. Then on the first panel(or any panel really), just add the other two.

I think there is a command to bring up the full explanation, but I don't know what it is. I'll do my best to help. lol

[jade topaz]

Not sure what u mean by "Just add the other two"

[flint coyote]

I'm opening my dashboard so I can tell you exactly where. One sec.

[jade topaz]

Oh I see

https://gyazo.com/9141e132956b0dcc912f3a454aaa8078?

Correct?

[flint coyote]

Panel configs, General Options, then Attached panels

Yes. So only on one panel, click that and add the other panels.

[jade topaz]

Ohh I understand now

[flint coyote]

Then you still configure each one in their own panel.

But, when you send from the one that is attached, it will have them all. So you only need to do that in one panel.

[jade topaz]

I understand now

So I'm having a slight issue here

https://gyazo.com/ad3f1786c4b1fba7da05dc3015813905

What would be the cause of this?

[flint coyote]

That I don't know. I've had it happen, but don't remember why.

[jade topaz]

I see

well I understand now

thank you

[flint coyote]

Go to the channel in your discord that the panel is supposed to go into, then type $debug

See what it says

[jade topaz]

So I added new buttons

How do I get it to update to reflect the new buttons?

[flint coyote]

On the panel configs, just click on the green "send"

Select the channel you want it to go to.

[digital crest]

thank you @flint coyote

One more question if possible, I believe I've set up the multi-panel properly, but the message isn't updating. How do I resend the webhook / long message looking to update it with the second button now

[iron night]

Gave 1 Rep to Ivysixx (current: #44 - 2)

[flint coyote]

You're welcome 🙂 When you say it's not updating, what do you mean exactly?

Is it not sending a new panel?

[jade topaz]

Got it

[flint coyote]

Awesome!

[short ruin]

Is there any way i can open ticket transcripts on a iphone

[teal sequoia]

.new

[eager cargo]

Use the direct links in the transcript message

[wicked topaz]

is there a way to make it so mobile/etc users can see the create ticket button? ive had this issue twice now where the button jsut doesnt exist for some users

[unique anvil]

Have them make sure their Discord app is completely updated

[wicked topaz]

that's it? because it keeps happening

[desert summit]

Yes but some User don’t get the updates so they have to look every day ig

[flint coyote]

Yep if they don't see the buttons then they need to update discord.

[wicked topaz]

[jade topaz]

how to change the message that is marked for image?

[desert summit]

Go to: „Dashboard“ >> „Panel Configs“ >> „Settings“>> „Panel Option“ >> „Edit Panel Message“ >> Scroll to „Embed Discription“

There you Go

[jade topaz]

thanks

[iron night]

Gave 1 Rep to Ymaster2000 (current: #27 - 7)

[desert summit]

Np

[prime bridge]

Ymaster2000#2516 has been warned!
They were notified via dms.

[wide marsh]

how to stop auto delete of tickets after closing?

can't even ping any support team member for helping 🥲 ig need to wait till someone comes

@gloomy jacinth sorry for the ping. ik i should not but i am getting late : (

[atomic barn]

Rule 4.5. You could always open a ticket instead in #🎫│make-a-ticket if you don’t need a quick reply

[wide marsh]

:O

k

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hello everyone.
I bought the premium but i think i removed it from my server and cant figure out how to add it again :/
any help will be really appreciated it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

tysm

[jade topaz]

is there a way to mass delete all tickets?

[tribal cedar]

Unfortunately not

Sorry

[jade topaz]

thanks

[tribal cedar]

Anytime

[gloomy jacinth]

Open a ticket, it will be quickly

[wide marsh]

ok : ) | solved

[jade topaz]

Hey can someone help please? I got the bot but idk how to activate it like add it to a server snd stuff

[signal girder]

You have to get the bot invite link in order to use it in a server

[jade topaz]

I have it

[jade topaz]

See its in my server

[signal girder]

Go in the ticket tool dashboard and set up a panel there

[jade topaz]

What

[signal girder]

https://tickettool.xyz/dashboard

Go in here and set up a panel reaction there

[jade topaz]

Cant

[signal girder]

https://tickettool.xyz/
Try this website then

[jade topaz]

Still no

[signal girder]

Try going to Google and searching for ticket tool then

Or that yeah

[harsh dune]

How do I make ticket tool ping support role on ticket create?

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

maybe you have to {roleid}

[harsh dune]

Okay thanks

[desert summit]

Np ^^

[jade topaz]

can someone help me with naming the ticket

i am trying to make it where the channel says ticket-username

[humble sequoia]

-- moved to ticket --

[jade topaz]

Salve

Avrei bisogno di supporto

[arctic pagoda]

Dimmi

[jade topaz]

Dall'ultima volta che ho usato Ticket tool per i ticket ho notato delle modificazioni che non riesco a capirle

Non si più co e mettere la descrizione nel titolo sul ticket

[arctic pagoda]

Non riesci a modificare il titolo o la descrizione?

[jade topaz]

Precisamente intendo creare

Settare il ticket

[arctic pagoda]

Per creare un panel puoi trovare info in #573205317870157855

[arctic pagoda]

Per settare specifiche cose dimmi cosa ti serve in particolare

[jade topaz]

Ad esempio, solo lo staff può chiudere il ticket

[arctic pagoda]

Vai nelle impostazioni del panel in Panel Configs -> Button Options -> Close Ticket -> Support Teams Only

[jade topaz]

Ok

[odd arrow]

which variable for the claim names should i use if i want it to be the user who created the ticket

[humble sequoia]

-- moved to ticket --

[jade topaz]

Bot down for anyone else ?

[humble sequoia]

-- moved to ticket --

[naive pecan]

how can we do this?

[humble sequoia]

Pong! Latency is 270ms. API Latency is 81ms [-]

[naive pecan]

hmm when the main bot is better

[hollow gorge]

HEY

can someone help me i dont know how to use this HWID reset system

[dense ridge]

bruh what

ticket tool doesnt have a HWID reset system

[dense ridge]

staff only command i believe

[tribal cedar]

I believe youre at the wrong discord. This is ticket tool support. A discord bot. Nothing to do with HW IDs

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[nova kayak]

is there a way i can find my deleted tickets?

[flint coyote]

Not if there is no transcript.

[golden shoal]

Hi. Is there a way to auto-close a ticket if there's no response for x amount minutes?

[severe path]

No

[golden shoal]

is there a feature request channel?

[tribal cedar]

Used to be $suggest

But afaik and last I heard they were taking suggestion on the community based channel.

[prime bridge]

Enigma has been silenced for 10m
Reason: Posting Discord Server Invites

Enigma#0007 | 297419611350106133

[opal snow]

I would like to invite the premium bot again. how???

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

I can pass along a suggestion for you

[golden shoal]

Thank you. Appreciate you.

[iron night]

Gave 1 Rep to Quo (current: #1 - 179)

[eager cargo]

Yup

[visual escarp]

hello i paid for $50 dash week key its says i should contact discord customer

can you please help me out

[atomic barn]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[visual escarp]

how do i do thst

[atomic barn]

Wrong server.

[atomic barn]

This isn't isn't a ticket tool issue, get in contact with the team that deals with that

[visual escarp]

whats the name of the team please

[jade topaz]

I accidentally deleted my ticket message

How do I remake it

[flint coyote]

What do you mean?

[flint coyote]

Just go to ticket options and edit the message.

[jade topaz]

How? @flint coyote

[flint coyote]

Dashboard

Panel configs, settings, ticket options

[jade topaz]

Ty! @flint coyote

I did that it's still not showing up in my server

The ticket option @flint coyote

[flint coyote]

Did you resend the panel?

I'm not sure, but just guessing that might do the trick.

Theoretically, it shouldn't matter, but just throwing that out as an option.
Oh did you click save after?

[jade topaz]

I did

How do I resend the panel?

[flint coyote]

On the main part of panel configs. Select the channel then send.

[jade topaz]

Ah okay ty! @flint coyote

[flint coyote]

You're welcome 🙂

[restive estuary]

Hey guys, does anyone here know if ticket tool has a pre-screening type system

Where it can ask them a couple questions before the ticket actually gets created/

[humble sequoia]

-- moved to ticket --

[kind steppe]

Hello

Is there any way to ping staff when someone open a ticket?

I do that in “edit ticket message”?

[copper owl]

@jade topaz psssst you can use $help ping next time to make it easier for ya

[iron night]

Gave 1 Rep to Neptune (current: #4 - 150)

[copper owl]

np

[warm latch]

دعم عربي؟

[copper owl]

تفضل

[warm latch]

كيف اخلي البوت حقي عربي

[copper owl]

بدك تغير لغة البوت؟

[warm latch]

يب

[copper owl]

ما فيك، الأمر بدل بالانجليزي

[warm latch]

اك

[copper owl]

فيك تغير رسالة البوت، بس الcommands بدلو بالانجليزي

[warm latch]

طيب كيف اخلي خيارات كثير

[copper owl]

كيف يعني؟ مثل #🎫│make-a-ticket؟

[warm latch]

يعني زي كذا

[copper owl]

اه

هيدي خاصية بريميوم

في طريقتين

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[copper owl]

الاثنين بيشتغلو

[kind steppe]

@jade topaz you’re a legend

Thanks

[warm latch]

وانا ايش افهم انجليزي

[iron night]

Gave 1 Rep to shuja (current: #58 - 1)

[kind steppe]

You’re staff you know better

[copper owl]

فيك تستخدم الامر
$panel ID ID ID ID ID

مثل
$panel 1 3 2 5 4

[warm latch]

فهمني اكثر

[copper owl]

ما في شي فهمك اكثر صديقي، هو امر بتستخدمه لتعمل لوحة فيها أكثر من زر

مثل #🎫│make-a-ticket

[warm latch]

اوك شكرا

[copper owl]

اهلا و سهلا

@jade topaz you speak Arabic?

how basic?

[kind steppe]

سلام عليكم

[copper owl]

hm, alright. We do have arabic apps currently open so that's why I was asking

[kind steppe]

I leave before I get banned

[copper owl]

عليكم السلام

[kind steppe]

Nice

Thanks for the support

Bye

[copper owl]

byebye

ah lmao

[warm latch]

@copper owl

بيقلي كذا

Failed: Invalid panel ID "3"

[copper owl]

يعني ما عندك لوحة رقمها ٣

استخدم الأرقام للوحات الي عندك يهون

[warm latch]

ممكن تجي لسيرفري تسويها وربي ما فهمت شي

[copper owl]

لا ما فيني

[warm latch]

ابغا اغير اسم اللوحة طيب واخلي لوحات كثير

كيف؟

يعني مثل #🎫│make-a-ticket

[copper owl]

Panel Configs - > Settings - > Rename Panel

تتغير اسم اللوحة

[warm latch]

اك

طيب كيف اخلي لوحات كثير

[copper owl]

Panel Configs -> Settings - > Create Panel

تتسوي لوحة

[copper owl]

^^^^

[warm latch]

طيب ابغا اغير الي موجودة في خيارات الازرار

[loud marsh]

Kann jemanden hier deutsch reden und helfen?😅

[severe path]

Jo

Was gibts

[loud marsh]

kann ich die nachricht ändern was steht in eine neue ticket? (Sorry meine deutsch auch nicht sehr gut 😂)

[humble sequoia]

Ticket Message

Die Ticket Message ist die erste Nachricht, die von Ticket Tool in einem neuen Ticket gesendet wird.
Um diese zu personalisieren gehe auf deinem Dashboard auf die "Panel Configs". Dort klickst du in den Panel Settings unter "Ticket Options" auf "Edit Ticket Message".

[severe path]

Ja, kannst du machen, aber die Nachricht darf max. 250 Zeichen enthalten

[loud marsh]

Vielen dank🙏🏻 hab es nicht gefunden🤦🏻‍♀️

[jade inlet]

Hi, Whats the difference between Support Team Roles and Additional Roles ?

[copper owl]

You can edit each permissions

in all fairness there is no difference

additional roles are only there if you want a specific role to have different permissions than support team

example:
I don't want mods to be able to manage messages but I do want head moderators to be able to manage messages

So i add mod to support, give it specific perms

I add head mod to additional and provide them with more perms

[jade inlet]

oh ok thanks 🙂

[copper owl]

no problemo

[hearty goblet]

Hey guys is their a way of the ticket bot auto naming the channel. Perhapes the channel it create can be the title. So for example if I wrote -new player lost their items the bot would create a new channel called "Play lost their items" rather then "ticket 145"

[desert summit]

With premium yes

Dashboard >> Panel Configs >> Ticket Options >> Picture

[hearty goblet]

and I would change {count} to {title} or something like that?

[desert summit]

How do you mean ?

[hearty goblet]

Well the name would be different depending on the issue, how would I edit that to make sure the ticket channel is named the title.

[tribal cedar]

I use multipanels for that and customize each panels channel name

[leaden sundial]

@copper owl هلا؟

بالله عليك ممكن تفتح تيكت وتضيفني فية بدي مساعدة ضرورية لاني مايظهر عندي فتح تيكتات؟ يظهر عندي مشكلة ممكن؟ @copper owl

[limber estuary]

how can i ping a role with the opening message inside of a ticket? (ping me)

[jade topaz]

<@&role-id>

Put it in the message, not the embed

[desert summit]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[desert summit]

Or {roleid}

[limber estuary]

how can i find the role id?

[scenic plinth]

$id @role

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[limber estuary]

ty

[leaden sundial]

How to activate a roll and a person in the automatic reply from the regular bot ticket?

[tribal cedar]

Ping a role?

[leaden sundial]

؟؟؟؟

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[leaden sundial]

؟؟؟

[leaden sundial]

نبتون @copper owl

[copper owl]

؟؟؟؟

ليش كل الوقت منشن صديقي

[hexed chasm]

Can someone help me ?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[eager cargo]

You might have a blacklist role in that server

Judging by the screenshot, you don't have proper permissions to edit the blacklist roles and or remove it from yourself. This might be intentional for that server or it might not. If you really need to make a ticket there. I would recommend contacting a server administrator so they can assist you further.

[leaden sundial]

اسف يانبتون

[leaden sundial]

مممكن يا نبتون؟

رد علي بالله عليك@copper owl

[copper owl]

صديقي شو المشكلة؟؟

@leaden sundial ^

[leaden sundial]

بدي افتح تيكت

لاني عندي مشاكل كتير

[copper owl]

#🎫│make-a-ticket ?

[leaden sundial]

مابيظهر عندي

[copper owl]

عمول ابدايت لdiscord

[leaden sundial]

ومحدث كل شيئ

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[leaden sundial]

محدث كل شيئ

[copper owl]

ما في حل ثاني صديقي

[leaden sundial]

طيب فتحلي انت تيكت

وبنتكلم فية

[humble sequoia]

-- moved to ticket --

[tall sun]

How to edit the message bot will send after ticket is created?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

^

[tall sun]

thx

[eager cargo]

yep

[tribal cedar]

Don't click

@mystic hound got me?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: scam
Moderator: @mystic hound

[tribal cedar]

Tyvm hope you didn't mind the ping

[mystic hound]

Wouldn't be a complete day without a 2 am ping

[tribal cedar]

Lol sorry m8

[copper owl]

dont be, i was about to ping him too

[tribal cedar]

:p

[mystic hound]

Yes these people love pinging me at 2 am, it's almost like a ritual at this point..

[tribal cedar]

I'll ping simple next time. ;)

[mystic hound]

That's always fun

@pale pilot

[pale pilot]

@pale pilot

[copper owl]

@pale pilot

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 50
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[jade topaz]

$vote redeem

[humble sequoia]

You need atleast 6 votes to redeem

[jade topaz]

My Public IPv4 is:
87.223.159.112

ket Tool - Ticket Tool#6207

[thorn sonnet]

is there a way to make it so a specific role can open more tickets then a diff role

[copper owl]

Nope

[thorn sonnet]

ah oki

[copper owl]

all people are subjected to the same limits

[thorn sonnet]

ty!!

[scenic plinth]

Why... are you showing this...?

[jade topaz]

Hello. I subscribed to the robot, but I didn't see the increase of time.

Try it for 7 days. I just subscribed to Premium robots.

[humble sequoia]

-- moved to ticket --

[jade topaz]

How do I change the language?

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[flint coyote]

Nvm I was too slow. lol

[jade topaz]

can I change?

[flint coyote]

Only the messages you put in, you can put whatever language you want.

As far as I understand it, the rest cannot be changed.

[wanton path]

How do I have the ticket delete itself when the person closes it?
This way, we don't have to do it manually.

[humble sequoia]

-- moved to ticket --

[wanton path]

?

[wanton path]

@eager cargo Sorry for the ping, but I disabled 2 step ticket and yet it still closes it instead of deleting it-

But this is the surprising part

it was working at first

and then suddenly stopped

[eager cargo]

Whats your server ID?

[wanton path]

821408417998176256

at least, i think so 😛

ye i think it is

[eager cargo]

Which panel are you having trouble with

[wanton path]

all of em ._.

don't they all have 2 step ticket disabled?

[eager cargo]

Yep, I'm going to open a ticket for you so I can assist you further

[humble sequoia]

-- moved to ticket --

[wheat solstice]

how to i add more option to one panel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[wheat solstice]

how do you change the icon of the ticket

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[craggy geyser]

See above

[jade topaz]

question, how can i put the transcript message in a specific channel instead of it being in the ticket channel when it closes.

[copper owl]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

@jade topaz ^

[jade topaz]

ohhh

thank you :D

[copper owl]

np

[drifting compass]

$help give ppl permission

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[drifting compass]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[leaden sundial]

@copper owl

هلا؟

[copper owl]

صديقي، ممنوع تعملي منشن هون. بدك سوبورت؟ فتاح تكت. ما في ازرار؟ عمول ابدايت او طلاع من السيرفر او إرجاع فوت

ما فيك تعملي منشن كل يوم في الشانل

[leaden sundial]

طيب كيف لما اعمل اي امر زي $rename abdo مثلا اخلية يقولي كلام زي كدا انا اعملو كيف؟

[candid prairie]

Anyone has any idea how to add custom emojis in my ticket?

[pale pilot]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[blissful beacon]

$help invite

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[blissful beacon]

Does Anyone Know This Problem?

I login in the website And then the server I want to Set up was not showing up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[blissful beacon]

I try to refresh But it still didn't work
What should I do?

[arctic pagoda]

Try relogging ^

[blissful beacon]

Ok

[desert summit]

You maybe have to relog 2-3 times and wait 5 minutes until you relog again ^^

[tribal cedar]

Everything I have to do it I logoff then logon and it works

[fathom steppe]

hello.

[raven moat]

hi team , let me know when someone is available to help me. i want to use ticketool outside of discord, my company in interested in adopting the system on our website.

[fathom steppe]

can i know how to make a mention to a role when a ticket is opened?

[raven moat]

@upper flower your DMs are not open 🙂

[fathom steppe]

@tribal cedar

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

Please don't ping staff. Idk what your requesting. Ticket tool is a discord bot that facilitates tickets

[raven moat]

i read in support that he said , If my DMs are closed please ping me

[tribal cedar]

It has very little to do with web based tickets

[raven moat]

so i just did that

i understand ticketool is a discord based bot , but wanted to chat to the devs about hosting a project between them and my company

[tribal cedar]

#🎫│make-a-ticket might be a better place to go about looking into this however

[raven moat]

thank you

[tribal cedar]

Nps

[candid prairie]

So if I want to add a custom emoji on my description I use <:emoji:> ?

[desert summit]

Yes ig

[candid prairie]

Doesn't work

any tips?

[tribal cedar]

Yes

$id

[candid prairie]

includes : emoji :?

[tribal cedar]

See everything above the thumb

From < to >

You can use that $id command in your server too

[candid prairie]

Can I use it in my bot description?

[tribal cedar]

I'm sorry where?

You can use it in the panel message and the ticket message

[candid prairie]

Still doesn't work

[quick prawn]

Hi there, our ticket support system is down at the moment, and im not to sure what the error is

[humble sequoia]

-- moved to ticket --

[leaden sundial]

My friend is a buyer of the premium ticket bot for a month and they entered my server and made a premium ticket. Will the ticket be preferred for life even if the ticket bot is gone??

[tribal cedar]

Can you screen shot me what your trying to do?

[leaden sundial]

@severe path

[leaden sundial]

please؟؟؟؟

[tribal cedar]

Sorry I don't understand your question

And please don't ping staff

[arctic pagoda]

Please do not ping staff

[tribal cedar]

Enter the code from the ID command not the ID command

[candid prairie]

The emoji id?

[tribal cedar]

See the ID command there?

[severe path]

How do you mean preferred?

[tribal cedar]

See below it the < to >

Enter that code including the < and > to the panel message

[candid prairie]

I didn't understand

What u mean by < to >

[tribal cedar]

Do the command in your server $id your emoji here

And get the code like I did in my above screen shot

[candid prairie]

So the full code will be?

[tribal cedar]

In your server use the $id command to get the code.

Like I did above.

[candid prairie]

Ok I got my id

then $id emoji?

[tribal cedar]

Whats the id

[tribal cedar]

You said you got the ID

[candid prairie]

Yes I used $id

To get it

[tribal cedar]

Ok copy paste the whole ID string from < to >

Into your panel message

How did that work for you @candid prairie?

[candid prairie]

worked

Thanks

[tribal cedar]

Awesome. Anytime

That ID can be used for other things in panel messages too like linking channels or roles

[candid prairie]

And can I add like a gif at the bottom of the text?

[tribal cedar]

Yep. Enter the url into image url at the bottom of the embedded window

[severe path]

@jade topaz what are you looking for in the dashboard?

[jade topaz]

i found it sorry

also you can delete my review

bc i just didnt read lol

[severe path]

👍

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/884441705963745371

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
148/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Zero.#8362
User ID:
497782477906116609
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
84

[tribal cedar]

Don't click

Ty

[copper owl]

o7

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/884459063486844968

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
145/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
GAZETOX#4444
User ID:
794918114331590667
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","time"]
Current shard:
1
API Latency:
180

[candid lily]

.

[desert summit]

?

[coral bronze]

Hi guys, I have a question. How to disable this message under Create Ticket panel?

[copper owl]

you cannot disable or edit that message

[coral bronze]

Ok Ty

[fallen palm]

heyhey, i have a channel.send command that pushes '$add ......' to a ticket but the tickettool doesnt recognize this as a command. anyone know a fix maby? ❤️

[copper owl]

that command only works in tickets that the bot has created

[fallen palm]

okay thanks

i tried that out, it only sends the message to the ticket. but does not pick it up as a command :S

[copper owl]

then make sure ticket tool has all the necessary permissions

you can do that by checking your Server Settings -> Roles -> Ticket Tool

you should also check the permissions in the category you have the tickets open in (if you have a category defined that is)

[fallen palm]

if i enter the $add manually it adds the person. just when my bot sends the text it doesnt

[copper owl]

yeah that's how discord bots work

most, if not all, discord bots can't catch messages sent by other bots

youll have to add people yourself

[fallen palm]

aight thankyou:)

[copper owl]

np

[leaden sundial]

@copper owl

[leaden sundial]

???

[severe path]

[copper owl]

this is community support, if you want a support member's help, please open a ticket in #🎫│make-a-ticket and refrain from pinging support members here

[severe path]

#🆘│community-support message

[copper owl]

@leaden sundial.

[jade topaz]

Any tips on ticket tool, I have the panels setup for ticket tool under our Create-a-ticket channel but it appears that It only show's on PC, On the mobile device there is no open a ticket icon.

[mystic hound]

The users that cannot see the button need to update discord

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[jade topaz]

Gotcha, Thanks for the info

[wet ferry]

[jade topaz]

Aye

[flint coyote]

Hi

[candid lily]

Does anyone know how to solve this

@wicked scroll

[arctic pagoda]

Please don't ping staff

[arctic pagoda]

Run $debug in the channel to check for errors, as stated in the error message

[candid lily]

but on which channel on which server

[arctic pagoda]

In the channel where you want to send the panel.

[candid lily]

so I put it on the channel but nothing appears

[arctic pagoda]

Have you changed the bot's prefix?

[candid lily]

look, I put the new prefix, it won't

[arctic pagoda]

You will receive a DM by Ticket Tool bot with debug informations

[candid lily]

how

[arctic pagoda]

First you have to run the debug command. Then Ticket Tool bot will send you debug information for the channel where you ran the command in

[candid lily]

Ae Irmao I managed to fix it here I created another account and I did it and it worked Valew

[quiet vessel]

hi i was wondering how can i edit or make a message on a ticket panel?

nvm i found it

[unique linden]

everytime somebody opens a ticket in my server its pings everybody i have went through multiple making sure my @community role has no perms and it just doesnt stop

i am having people leave due to this issue if i could have somebody help asap that would help tremendously

[atomic barn]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic barn]

Oops wrong one. You have to manually disable pinging. That’s for making a pinging role

[unique linden]

okay how

tho?

where would i go

[atomic barn]

Let me check

[unique linden]

okay thanks g

[atomic barn]

Check your keep visible section? Dunno if that might be the case

Erm I’d suggest opening a ticket in #🎫│make-a-ticket @unique linden I’m not sure how to do what you wanted to sorry….

[unique linden]

okay g

[cyan turtle]

@white harness

[real walrus]

radits u still in URP?

[hard jay]

guys

pls help

I can't Invite the Bot to my server

look

This Can Anyone Help me?

pls?

Never mind

[jade topaz]

How can I deactivate that message when creating a ticket?

[flint coyote]

You can't. It's a discord thing.

[jade topaz]

No one can see that anyways so don't worry

[crisp kestrel]

hi, how can i add a mod role to also see tickets?

[copper owl]

$help support