🆘│community-support

[jade topaz]

👍

[copper owl]

@jade topaz category closed

[jade topaz]

thx

[copper owl]

NO ONE click this link. It's a scam

[tribal cedar]

You alert mods already?

[copper owl]

yeah

there we go

[tribal cedar]

Awesome

[radiant moss]

Not today

[copper owl]

thanks tiny

[radiant moss]

https://tenor.com/view/yeah-strong-gif-13426243

[tribal cedar]

Not anyday! Lol

[copper owl]

@radiant moss #📈│reviews too

not sure if you have perms to do anything in there

[radiant moss]

Dont have perms there

[copper owl]

well shit

[severe path]

[forest goblet]

I do

For some reason

Oh nvm

[copper owl]

2x2 more perms??!?! 😳

oh wait LMAO

[severe path]

xd

[forest goblet]

No, I thought you were talking about this channel

[dawn mirage]

https://i.imgur.com/CrJ3dXB.png

This is a sticker right?

[copper owl]

No, that's a button

It's an embed with a button

[dawn mirage]

Is that new? 😮

[copper owl]

Yes, buttons are a new addition to discord

[normal pike]

Anyone know what’s up with that?

My discord server btw

[copper owl]

Update your discord, or dont spam the button

make sure your discord is updated to the latest update

[copper owl]

if it is, just dont spam the button

[dawn mirage]

is there a blog about it?

How many buttons can you add to a message?

[copper owl]

Im not too sure, but you could probably find something

[copper owl]

https://support.discord.com/hc/en-us/articles/1500012250861-Bots-Buttons

straight from discord, should clear things up

[normal pike]

Ty it’s fixed

[copper owl]

No problem

[craggy geyser]

To save you reading that if you haven't. The max is 25. It's a 5x5 grid. Ticket tool gives the option to change the number of buttons per row, however you can go past 5 rows. So if you set it to 1 button per row, you set yourself a max of 5 buttons for example

[dawn mirage]

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #6 - 131)

[rose ermine]

The Bot is showing up on my server but not on the dashboard so I can set it up. Why would that be?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[copper owl]

Follow these steps, and it should pop up on the dashboard

[rose ermine]

And how can I get more than 1 ticket open at a time?

[copper owl]

You need to increase the ticket limit.
This can be done by going to your dashboard -> panel configs -> settings -> general options -> ticket limit

[rose ermine]

I have that on 100 but it only lets me open 1 at a time.

[copper owl]

What do you have your global ticket limit set as?

[copper owl]

can be found in server configs

[rose ermine]

It is 100

[copper owl]

So your global ticket limit and your panel ticket limit are both 100..?

there's another ticket limit that might be affecting your ability to open multiple tickets

[copper owl]

Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit @rose ermine

[rose ermine]

So that one right there thats for each user.

[copper owl]

Yes

[rose ermine]

Or the whole server at a time.

[copper owl]

Global Ticket Limit = Limit across all your panels.

Ticket Limit within a panel (General Options) = Limit on said panel (Meaning you can only open X amount of tickets, depending on what the number is set in the "Ticket Limit" found in general options)

[copper owl]

If you want to open more than 1 ticket, follow these instructions and increase the ticket limit

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[copper owl]

this might clear things up ^^

[rose ermine]

I got that. Now when I hit create a ticket it says it failed.

[copper owl]

can you send a screenshot ?

[rose ermine]

But I have an open ticket room and a closed ticket room. What am I doing wrong?

[copper owl]

All the permissions labeled with the * are necessary for the bot to have it work properly

[copper owl]

Enabled "View Channel" in server settings for the Ticket Tool Role

[copper owl]

According to the picture, the "View Channel" permission is missing, therefore hindering the bot's abilities to function properly

[rose ermine]

Everything is checked green and it still wont work.

[copper owl]

then check the permissions for the category

[rose ermine]

I did and nothing

[remote peak]

Where is there a list of premium features?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[copper owl]

@remote peak ^

[remote peak]

Ty

How did you trigger that

Couldn't find the command to show it

[copper owl]

support members have a list on hand

[remote peak]

Ahh okay

BTW what are the plans for when message intents are changed?

Will some features be removed?

[copper owl]

I am not entirely sure, that would be a question for the Dev team to answer.

[remote peak]

Would that be a ticket?

[arctic pagoda]

Try going to the role list in server settings, go to "Ticket Tool" role and check if "View Channels" permission is enabled, if not enable it.
This solved my friend's problem which was the same as yours.

[twilit mason]

e

[robust otter]

[willow plover]

So the server I’m in atm has like 30 open tickets and don’t would like to avoid closing down the conversations. But is there a good way to store the conversations without having to keep the tickets open? Any ideas how to handle an overflow of tickets?

[copper owl]

$help transcripts

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[copper owl]

oops wrong thing

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[copper owl]

defining a transcript channel will be beneficial because it allows you to save the conversations, and also allows for you to delete the tickets to not cause overflow @willow plover

[willow plover]

I’ll try it out and see if it can make things a bit cleaner, cheers👍

[twilit mason]

o

[mystic hound]

@jade topaz

you were already verified 😂

there isn't

used to be, then moved to the community server and now its under revamp soo

👋 get premium and talk in premium chat

no you don't

[languid pasture]

Yo is premium support a seperate channel

[livid heart]

how to make this tickit style

الإدارة = 📨
طلبات المتجر = 💸
المنظمات = 💀
الشرطة = 🚔
الإسعاف = 🚑
العقارات = 🏠
الرقابة = 🕵️
الباند = 🚫

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[mystic hound]

o right, cate has the premium role for the server

[mystic hound]

its fine, follow this and you'll get your role

[livid heart]

does this ticket style need primium ??

[mystic hound]

if you want it under one panel, like in #🎫│make-a-ticket then yes

[languid pasture]

yo sorry but we've got ticket tool premium in server I'm an admin just have a question any way we can get premium support even though i'm not the one paying for it

[mystic hound]

sure

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[languid pasture]

#872671747726536704

[mystic hound]

o, one moment

[livid heart]

i need answer please

[livid heart]

.

[languid pasture]

I wouldn't know

But stickers are nitro-locked

[mystic hound]

I answered you @livid heart

[mystic hound]

^^

[livid heart]

they do it wwhitch means its posible

[mystic hound]

firstly that's not our bot. We do have that feature, called multipanels, however its restricted to premium only

[livid heart]

sry my qwition is .. does the ticket tool bot con do it or other bots ?

[mystic hound]

Ticket Tool can do it, yes. See below

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[mystic hound]

(if you want reactions instead of buttons, we won't be supporting reactions moving forward as it only slows us down)

[livid heart]

hhh 🤦‍♂️ my bad

[mystic hound]

thing is, most bots will just move towards buttons sooner or later as it reduces limits. Only way reactions are sustainable without compromising features is if you're running a bot dedicated for 1-2 servers

[livid heart]

how can i do this

[languid pasture]

So to use a feature not intended for bots in the first place you need to self-host?

[mystic hound]

the embed tells you how, if you have any questions after reading it let me know

[livid heart]

i dont understand

[languid pasture]

Nah that wasn't intended for you

[mystic hound]

depends really, but in this case, especially given how widely Ticket Tool is used, if we continue to use reactions we'll be restricted more by rate limits and we'll have to bring back certain restrictions (like for instance, transcripts were raised to 1k messages when buttons were introduced)

[livid heart]

does there a video or explanation about it ?

[mystic hound]

We do not currently have tutorial videos. You can just ask questions here or make a ticket and a support member will assist you

[languid pasture]

Yes the explanation is
"First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35."

[rose ermine]

Ticket tool is not working view channel permission is set and the panel is set up. Need some help

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[rose ermine]

https://discordapp.com/channels/509192800865353738/662692902245498910/872717432589025330

There is the link

[mystic hound]

you've denied read channels for the bot

[humble sequoia]

-- moved to ticket --

[jade topaz]

Is there any way with Premium for staff to initiate opening a ticket with a user besides opening the ticket then using $adduser?

[craggy geyser]

Yes (doesn't require premium). Enable command style tickets and you can do $new <user id>

[jade topaz]

Thank you, I missed that

[iron night]

Gave 1 Rep to Swift (current: #6 - 132)

[jade topaz]

Where's the options for logging command tickets or did I miss them?

[craggy geyser]

If they don't show up when logging ticket created they might not log

[analog breach]

Hi, can we see how many tickets each support has claimed ?

[craggy geyser]

Not really. You can count the transcripts that a support member has spoken in but they might speak in other tickets anyway so it just an estimate

[tacit canyon]

Can I change the panel embed colour?

[analog breach]

ok, ty ^^ they should add this feature

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #6 - 133)

[analog breach]

youhou

[craggy geyser]

Been suggested in the past. Lots of people think it would be handy, I just don't know how easy it is to add

[craggy geyser]

Yes with premium

[jade topaz]

I'm thinking I could make a staff-only channel to open tickets via $new <user id> with a panel that isn't actually sent anywhere would work.

[craggy geyser]

That would work yes

[craggy geyser]

We have the staff only channel here so we can make tickets for people we feel they need one and they are asking in here. But that is for the same ones as the #🎫│make-a-ticket panel. Though it would work even if that panel is deleted

[night vale]

84.2.191.247

[craggy geyser]

?

[potent glade]

هل يمكنني شراء شيء واحد من خصائص النسخة المدفوعة؟؟

[robust sandal]

Thief

Can I buy one of the properties of the paid version?

Arabic (ar) → English (en)

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[potent glade]

شكرا

[robust sandal]

Thief

Thank you

Arabic (ar) → English (en)

[primal parrot]

$vote

[humble sequoia]

Votes

Current Votes: 7
Lifetime Votes: 880
Linked Votes: 151

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 208663804970532866
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 12h, 0m
To redeem your current votes use $vote redeem

[primal parrot]

$vote redeem

[jade topaz]

Can someone in a server of mine make ticket tools clean so set up? Pls

I can't

[potent glade]

هل يمكنني تغيير لغة البوت الي العربية؟

[robust sandal]

Thief

Can I change the bot language to Arabic?

Arabic (ar) → English (en)

[craggy geyser]

/ar not the whole bot. Though you can customise most of the text yourself and make it Arabic

[robust sandal]

ليس البوت بأكمله على الرغم من أنه يمكنك تخصيص معظم النص بنفسك وجعله عربيا

English (en) → Arabic (ar)

[craggy geyser]

$articketmessage

[humble sequoia]

رسالة التذكرة

رسالة التذكرة هي أول رسالة يرسلها البوت في تذكرة جديدة
لتعديلها اذهب الي
Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[craggy geyser]

$arpanelmessage

[humble sequoia]

رسألة لوحة التذكره

رسالة لوحه التذكره هو المكان الذى يمكن للاشخاص منه عمل تذكره
لتعديلها وجعلها افضل اذهب الى
Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[potent glade]

حسنا شكرا

[robust sandal]

Thief

Ok thank you

Arabic (ar) → English (en)

[robust sandal]

Lamabre.gmz

يمكن لشخص ما في خادم من الألغام جعل أدوات التذاكر نظيفة حتى إعداد؟ المتنقله

English (en) → Arabic (ar)

[potent glade]

🙂

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[craggy geyser]

Here you go. Both answers

[iron night]

Gave 1 Rep to Swift (current: #5 - 134)

[craggy geyser]

No worries

It's case sensitive. So if the role is "Support", {@support} won't work. Also make sure that the role has @mentions enabled

Oh, emojis might not work. There is another method if that doesn't fix it

Use the role id instead of the name

Still in {}

No @ needed for id

If those are the role ids and not a user id it should work

And they are definitely the right id?

If so, I suggest making a ticket and seeing if someone else knows why it doesn't work

[mystic hound]

<@&roleID> should work

[humble anchor]

hey

[light condor]

How do i make a ticket or a complaint about a scammer

[craggy geyser]

If they scammed on this sever, we likely noticed and banned them already. If they are not on this sever, we can't do anything so report them to discord support

[wanton crag]

I need help

[craggy geyser]

With what? We can't help unless you tell us the problem

[wanton crag]

Im new to this so im trying to figure out how to cook

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[arctic pagoda]

I'm sorry but we cannot help you here, probably you sent the message to the wrong server

[wanton crag]

I dont know wat service to send it to

This thing got me confused

[arctic pagoda]

Oh...is there a ticket channel on the server related to the question you asked here before?

[craggy geyser]

What are you trying to cook on? A game? Real life? A discord bot?

[mystic hound]

id love to see how you cook on a discord bot

[copper owl]

they should try cooking on a stove, i heard it's effective

[mystic hound]

#799695838917820416

[craggy geyser]

Well there are bots that let you fish so likely ones that "cook"

[mystic hound]

imagine opening a discord channel and whipping up a medium rare steak

[arctic pagoda]

Yes...it's not for me I know TT, I was asking Janks

[tribal cedar]

Medium well tyvm

[craggy geyser]

I'm veggie. So no thanks

[copper owl]

Ticket Tool Restaurant Server when?? 😳

[mystic hound]

@humble sequoia can you cook?

ah, probably coming in the next update

[craggy geyser]

We will suggest it to the dev team

[copper owl]

Wow the bot can't cook?? Bad bot wtf?!?!1! 1! 😱 😡 🤬

[radiant moss]

Make sure you raise that to high priority for the dev team

[mystic hound]

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[mystic hound]

@jade topaz

[iron night]

Gave 1 Rep to Light (current: #3 - 142)

[weary stratus]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[languid pasture]

Sorry just checking can we have the ticket bot make us breakfast

[craggy geyser]

As long as you want a cold breakfast yes. We are still waiting on the cooking update

[wicked robin]

if i make a panel how do i change the text where normally is: to create a ticket react with📩

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[copper owl]

this should help you out ^^

[wicked robin]

oh so its for premium

[copper owl]

Nope!

[wicked robin]

huh

[copper owl]

The embed text is for free users

[wicked robin]

oohh i see

where do i go?

i found it

[jade topaz]

Oi

Sorry but may I ask how I make the bot ping a role

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Thanks ^*

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #11 - 67)

[tribal cedar]

Anytime

[jade topaz]

hi its still isnt showing up and telling me i need to re log in but when i did it like 20 times still nothing worked

[humble sequoia]

-- moved to ticket --

[astral crag]

$help set reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[astral crag]

Can anyone help me

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[eager cargo]

^

[astral crag]

OK ty

[eager cargo]

yup

[tribal cedar]

Whats the trigger for that?

[copper owl]

$update

[tribal cedar]

Tyvm

[copper owl]

Np!

[jade topaz]

How do I get the bot to tag my ticket support rule when it opens?

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

Like that ^

[jade topaz]

Where should I write the tag?

[copper owl]

Message Text

If you write it in the embed, it wont send out a notification to your staff team

[jade topaz]

So I cancel it so it does not write in embed?

[copper owl]

what

no, just put the tag in "Message Text"

[tribal cedar]

Neptune.. give the proficients some.. geesh. :p

Jk ofc great job.

[copper owl]

Sorry, am stealing all the tickets and all the community support LMAO

[keen rapids]

Hello, so I just moved over to ticket tool premium and it’s been create. Just last night I closed a ticket and press delete and the same message always pops up saying this ticket will be deleted in a few seconds. It’s been over 10 hours and the ticket is still there, it says closed and when I click on the channel it’s all grey. I even tried right clicking the channel and it won’t delete. Any idea?

[copper owl]

yeah ik dw, thank you !

[iron night]

Gave 1 Rep to Enigma (current: #11 - 68)

[copper owl]

can you see the messages in the ticket?

[keen rapids]

No I can’t

[copper owl]

This might be one of those rare bugs with discord.

If you can't manually delete it, or delete it using ticket tool, or any other means, that means it's a bug

[keen rapids]

This is the first time it’s happen, it’s been great

[copper owl]

youll have to contact discord for them to remove it

this isnt an issue with the bot BTW

This is discord just being discord

[keen rapids]

Ah okay I understand. We’ll thanks for the fast support!

[copper owl]

No worries, good luck with this bug, it's one of those shitty annoying bugs

[keen rapids]

Ah it’s all good 🙂

[jade topaz]

how do i cancel the embed?

[copper owl]

cancel? just delete all of it

[jade topaz]

It does not allow me to tag there roles .. what to do?

[copper owl]

you shouldnt put the role mention in the embed

{@Role name} should be typed in the Message Text

[jade topaz]

It shows me like this

[copper owl]

What is the role called? the one youre trying to ping

[copper owl]

The emoji might cause a problem

to fix that, use the following:

<@&RoleID>

so if the role ID is 548583124062175232,

write: <@&548583124062175232> and it should ping the role

[jade topaz]

Thnaks For the help!

[copper owl]

no problem

[iron night]

Gave 1 Rep to Swift (current: #5 - 135)

[flint coyote]

I see the word "role" on there. It should just be @ then the role name

[copper owl]

theyre not in the server anymore haha

[flint coyote]

Lol! Well damn

I guess they'll figure it out on their own. Haha

[copper owl]

@hardy gazelle regarding your message in #📈│reviews , what's the bug? if they cant see the button to create a ticket, then they need to update their discord app

[hardy gazelle]

I cant make a ticket and if i am right my discord is up to date

[copper owl]

do you not see the button?

if so, check your discord version. 99% of the time when users cant see the button to create tickets, their discord is not up to date

[hardy gazelle]

It is i just looked

[copper owl]

what does it say when you try to create a ticket?

[hardy gazelle]

Wait let me send ss

[copper owl]

Please do!

[copper owl]

Have you tried just resending the panel?

[hardy gazelle]

Other members can make ticket but some cant

[copper owl]

Try resending the panel

then restart your discord

and see if anything changed

[hardy gazelle]

I mean idc tbh its just not good if other people cant see it

Its in every discord

[copper owl]

up to you if you dont want to fix it

I just noticed that you mentioned a bug so i thought i'd help out

[hardy gazelle]

Ty for it!

[copper owl]

np

[hardy gazelle]

Thanks @copper owl

[iron night]

Gave 1 Rep to Neptune (current: #14 - 53)

[hardy gazelle]

@copper owl idk if this is made with ur bot but look it doesnt work on other servers

[copper owl]

that's not our bot

[hardy gazelle]

I tougt maybe it is made with like premium bot

[copper owl]

nope, @humble sequoia is our premium bot

[hardy gazelle]

But cant you change the profile picture of the premium bot i tought u could

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[copper owl]

you cant ^

[hardy gazelle]

Okay ty

[warm cedar]

.

[rough moth]

Tell them to update their discord client

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[copper owl]

was already handled dw

[rough moth]

Just read a little higher, mb

[copper owl]

No worries!

[rose ermine]

Can I change the ticket name for when the ticket is created?

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[eager cargo]

Yup, premium only feature though

If you would like to do it manually use the $rename command

ex. $rename quos ticet

[main turtle]

how do i make a ticket ping the owner when it’s opened

[eager cargo]

Put {user} in the ticket message message text

[main turtle]

I could not comprehend that..

[eager cargo]

What part can't you comprehend?

" ticket message message text "?

[main turtle]

yeah.. like how do i edit that

[eager cargo]

Head to your panel settings

Click the ticket options drop down menu

Click Ticket Message

Then put {user} in the message text

[main turtle]

so it’ll ping the owners when a ticket is made?

[eager cargo]

Yes.

[main turtle]

alright thank you i’ll try that

[eager cargo]

Yup

[main turtle]

are we doing something wrong..?

[eager cargo]

You wanted it to ping the ticket owner correct?

[flint coyote]

Probably server owner

[main turtle]

yeah sorry for late response

[eager cargo]

No worries

[main turtle]

she and i are the owners and we have the owner role

[eager cargo]

So you want to ping the owner role or the ticket owner?

or individual users?

[main turtle]

the owner role

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

{@Rolenamehere}

ex. {@Demo Role}

[main turtle]

according to her that’s what she did, but i’ll go to the panel and see if i can do it

[main turtle]

tysm ur hot 😭 she was being dumb by not pinging owner role

[eager cargo]

yup

[timid fiber]

Hiii needs a control panel

@eager cargo

@copper owl موجود

Can you answer

@mystic hound

You can give a warning, but you don't answer.

[eager cargo]

What do you mean?

The dashboard?

[timid fiber]

Thank you, I don't want anything

[eager cargo]

also don't ping support please

[mystic hound]

if you can break rules we can give warnings

[solid stream]

Mass pinging people like that makes none of us want to help you..

also.. this is #🆘│community-support.. eg.. staff is under no obligation to help you in this channel.. true.. we more often than not do help people here, but none of them are asked to or required to.

[zinc flare]

Make it to were people can't mass ping and only staff can

[mystic hound]

we can't stop a user from pinging another user, now if he'd pinged 1 or two more people automod would've triggered

[languid pasture]

Wondering if filtering <@ would cause all pings to be automatically deleted by a bot's automod

[stray condor]

when making a ticket

and a person closes the ticket, how do i move the closed ticket to another channel

[mystic hound]

you can't move a ticket to a channel since, well.. a ticket is a channel in itself. If you mean category; see below

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[mystic hound]

edit the category closed field

[twilit mason]

oj

[mystic hound]

[inner shuttle]

i cant send the ticket to the channel is says to use $debug but that doesnt work either

[mystic hound]

you probably haven't given the bot enough permissions, take a look at the server info part of your dashboard to check

[inner shuttle]

it has all perms

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mystic hound]

check the 3rd step

[inner shuttle]

nope doesnt work

[mystic hound]

server ID?

[inner shuttle]

872268369645150219

[mystic hound]

Alright so what happens when you try to send the panel, just no response?

[inner shuttle]

doesnt send and it has an error message on the dashboard

[mystic hound]

what's the error message?

[inner shuttle]

use $debug

[mystic hound]

alright, can you open a ticket and send a server invite there please, ill take a look

( #🎫│make-a-ticket )

[humble sequoia]

-- moved to ticket --

[amber rapids]

.

[jade topaz]

How i make it so other roles can see the ticket??

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hello guys I don't know what Im doing wrong but I cannot use the bot to create a ticket from phone

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[scenic plinth]

^

[humble sequoia]

-- moved to ticket --

[scenic plinth]

Apologies. Didn't realize one was made.

[jade topaz]

@scenic plinthThanks it worked

I have auto update disabled

[remote peak]

Is there any way to send logs to a user without premium?

[severe path]

[jade topaz]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[somber ibex]

Hello

I have a problem

[manic silo]

hey so i have this panel from a couple of months ago, is there any way of changing it from a reaction to a button without deleting it and making another one?

[arctic pagoda]

Resend the panel to the same channel and it'll update to buttons

[arctic pagoda]

Ok, you can say it here or you can #🎫│make-a-ticket

[craggy geyser]

To add to the answer from markswrld. No. You have to delete and resend

[arctic pagoda]

Forgot the deleting part in the channel it's in😅

[craggy geyser]

I only added that as they asked if it was possible to do it without deleting

[fresh gulch]

Hello @craggy geyser

I need help

I bought the Premium and I don't know how to invite.

[craggy geyser]

Please don't ping support. It is against the #546557408902905896

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[fresh gulch]

Sorry!!

[craggy geyser]

Follow this. The link is in there

[fresh gulch]

Awesome!

Thank you so much !!

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #5 - 136)

[manic silo]

ah ok, ty!

[sturdy scaffold]

@craggy geyser i have question

[fresh gulch]

Bro?

Is the bot ok?

https://bro.laxinniloco.pw/​‌‌​​‌‌‌​‌‌‌​​​‌​‌‌​‌‌​‌​‌‌‌​​​‌​‌‌‌​​‌​​‌​​​‌‌​​‌‌​​​​‌​‌​‌‌​‌​

And I run debug

And it doesn't appear anything...

[severe path]

Did you select the right bot in the dashboard?

[fresh gulch]

yep

[sturdy scaffold]

how to fix it

[humble sequoia]

-- moved to ticket --

[jade topaz]

J

[lost vine]

i dont want button to open ticket

i want rections

[severe path]

Do $oldpanel <PanelNumber> in the chat

But reactions don't work so well anymore because we switched to buttons

[lost vine]

ok

[craggy geyser]

And some point soon will stop working altogether

They are being phased out

[neon sentinel]

how do i make it @ support when someone starts a ticket

[lost vine]

when i click on the button

[craggy geyser]

$help ping

[lost vine]

not open ticket

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[lost vine]

how i get panel number

[lost vine]

Thx

thanks @severe path

[iron night]

Gave 1 Rep to Schlafendes24 (current: #31 - 5)

[severe path]

[agile crown]

bro

[severe path]

[craggy geyser]

What's the issue that you are sharing that for?

[jade topaz]

are we allowed to ping staff for major security breach on the bot?

[mystic hound]

just make a ticket, we all get notified when one is made

@jade topaz ^^

[cloud kiln]

How to i re-name the ticket?

E.G someone makes a ticket and all it says it ticket-004

[humble sequoia]

-- moved to ticket --

[deep hare]

i can find where we can make the bot ping the staff where a ticket is created ?

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

okey, it's done (#873202273839378472)

[fluid bridge]

is a server down please?

how do you make a ticket?

[solid stream]

#🎫│make-a-ticket

If you don't see a button please update your discord

[fluid bridge]

how do i do that?

[solid stream]

on mobile check your app updates

on desktop you should have a green arrow on the top right of discord.

[sage verge]

some closed tickets are refusing to be deleted, bugged and stuck in category, any fixes?

[rough moth]

Does $delete work

[sage verge]

nope, stays stuck

[rough moth]

Channel may be bugged, try deleting it manually

[sage verge]

all deleting doesn't work

[rough moth]

Oh well then contact discord

Looks like you’ve got a bugged channel

[sage verge]

thx

[rough moth]

Np

[sweet tulip]

Just iplemented and when i go to close a ticket i get this error, cant find where to properly set this permission

What i am attempted to do is have all mods have access to close tickets, and when they close a ticket it automatically moves to a closed ticket category (from normal ticket category)

Nevermind i figured it out, was related to bot not having manage permissions role

[solid stream]

Happy you figured it out, I'll look into why it didn't tell you that and just said Missing Permissions

[solid stream]

hmm.. seems it might be an error from discord.. that's why it didn't have alot of detail.

[sweet tulip]

Great thanks for taking it under consideration. Definitely a bit of a cryptic message

I was looking all over to set permissions, and in the end it was at the highest level of configuration haha

[solid stream]

Using $debug should have shown you this.

I might want to add that to my general System Failure message.

[worn pollen]

Is it just me or is it taking a significantly longer time for the website to load the panel page as compared to the other pages?

[rough moth]

Works fine for me

[sand finch]

buenas

[sweet tulip]

This is exactly how I figured it out

Had just installed so was still poking through documentation

[wanton flint]

$help close

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[crisp granite]

hi i need help

@gilded veldthi i need a help, how i can edit the message when a user open a ticket?

@severe pathu can help me? how i can edit the message when a user open a ticket

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[severe path]

@crisp granite ^

and please dont ping us

[crisp granite]

but is premium, and after was free

[severe path]

Up to 250 characters are free

[crisp granite]

a ok

[bitter canopy]

is there a way to send transcripts to the members dms? i know some other ticket bots do that

[flint coyote]

Yes that is an option

[jaunty trench]

.

[tribal cedar]

panel configs -> settings -> logging options it is a premium feature

[devout musk]

@humble sequoia

[jade topaz]

How do I respond to ticket I’m confused

[fresh gulch]

hi i need help

i had put that when i open a ticket

it has the user name

but when i close it

it gets renamed to the staff that closes the ticket

[scenic mulch]

Im trying to set up the tickettool and no matter how many times i log out, clear cookies etc, its not showing up in my server list for managing servers

[rough moth]

User left

[rough moth]

You must be using the wrong variable

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

@scenic mulch read this, make sure u are one of those 3 things

[scenic mulch]

i am a server administrator

i already use this bot in 3 other servers

[rough moth]

Make sure the bot is in the server, double check that ur actually an admin, and if you are all of that log out of that site and log back in

[scenic mulch]

welp it was the admin thing my apologies

[rough moth]

No worries, we are here to help

[scenic mulch]

[jade topaz]

I remember when this server had a general channel

[scenic plinth]

Nobody click that please

[tulip tartan]

How can I change the text inside of this? https://i.imgur.com/Ge2CMCK.png

Can't find the setting anywhere

[rain junco]

is there a way to have a specific role able to add members to a ticket?

to be more specific, a role without moderator

[lofty turret]

Go to the settings of that panel, and then go to “Panel Options” and edit panel message.

[eager cargo]

Go to your command configs and select the settings for the $add command. Once done you can select allowed roles to use the command

[rain junco]

tysm!!

[eager cargo]

Yup

[prime bridge]

Successful kicks: 1
Unsuccessful kicks: 0
Reason: ghost spamming gifs
Moderator: @mystic hound

[jade topaz]

ty Light

Ha good joke hope you catch a ban

what about it?

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: hasn't learned from the kick - perm
Moderator: @mystic hound

[jade topaz]

Sorry for talking in here Light, but general is off limits to me

[mystic hound]

General is off limits to everyone

[jade topaz]

ah, ok

[mystic hound]

It was closed when we had a community server, then the community server rebranded but we haven't updated this server yet

[jade topaz]

oh, i was not aware of this occurrence happening i just got here for some help lol

[mystic hound]

Ah I see, I'll look at your ticket now...just woke up

[royal cosmos]

How do i ping a member? not just the {user}

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[royal cosmos]

Thank you!

[mystic hound]

if you're looking to ping a specific member just do <@!userID> in that field

[royal cosmos]

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #2 - 143)

[royal cosmos]

Wait, is it case sensitive?

[mystic hound]

if its for a role, yeah

it has to be typed exactly the way it is in your discord server. ( or you can use <@&roleid>)

[royal cosmos]

Okay, thanks!

[iron night]

@royal cosmos :: You can't rep Light#1591 for 55 minutes and 52 seconds. Try coming back later?

[pearl sorrel]

Why the bot didn't react?

[pearl sorrel]

@mystic hound

[wheat kiln]

Hello anyone online

I need help

[rotund kite]

Please don't ping staff members, can you elaborate a little more on your issue?

[rotund kite]

What's the issue?

[wheat kiln]

I have invited the bot to my server

If I login to server with diff account

I can't see that react button

@rotund kite

It's like this

[rotund kite]

Another user?

[wheat kiln]

Yeah

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[rotund kite]

Make sure to tell them to update their Discord app

[humble sequoia]

Update your discord App

Buttons are a relatively new addition to discord and don't work with some older versions of the app.

Please verify that you have the latest version of discord, by going to the app or play store.

_ _

Discord for the App Store

_ _

Discord for the Play Store

[wheat kiln]

Not the other uset

I myself logined from another account

[rotund kite]

So it works on the normal account?

Or it doesn't work on both?

[wheat kiln]

Yeah it works on the account from which I created the server

If I login with another account it didn't work

[rotund kite]

If it works fine on your normal account, the panel should work fine. I don't think Discord is meant for multiple accounts to be used at the same time.

[wheat kiln]

No bro

[rotund kite]

Discord may be bugging on its end.

[wheat kiln]

I logged out from that server owner account

Then I logged in with another account

Joined my server

[rotund kite]

Same device?

[wheat kiln]

And I can't see the ticket to react

[wheat kiln]

Yeah

[rotund kite]

I heard Discord had some trouble with messages recently, can you try re-sending the panel(s)?

If it still doesn't work, create a ticket in #🎫│make-a-ticket. And send in the ticket, the server invite.

[wheat kiln]

I will try 🤔🤔🤔

[wheat kiln]

And I have another doubt bro

[rotund kite]

?

[wheat kiln]

Sorry bro it's my fault

I haven't updated discord

Now I did it

And I can see from my phonr

Thank u

[shadow marlin]

help

[ionic wadi]

Hello, could someone tell me where to see the bills?

[jade topaz]

is it possible to create multiple questions the bot will ask the player? for example please write your username, after that please provide your problem etc?

[zenith coral]

How to setup ticket tool

Reply pls

[cold hearth]

hello

why do my members get this message if they want to create a ticket?

[quick pagoda]

how to make role to view all the tickets made or going make

@weak oasis

[mystic hound]

@twin pagoda i deleted your message since you really shouldn't be putting your IP in a public channel

also, we won't whitelist IPs usually

@quick pagoda please don't ping support members, see below for your question

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[quick pagoda]

ok

[blazing lava]

ممكن دعم فني عربب

[mystic hound]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[old patio]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[wanton path]

Name: Tickety

Reason: I think there is a bot copying ticket tool! It's name is tickety and I think it is copying off of ticket tool and may be impersonating it.

Proof: https://top.gg/bot/718493970652594217

Someone is copying ticket tool

[scenic plinth]

We appreciate your concern, but there doesn't seem to be a copy, as well as Ticket Tool is not open source, hence the bot isn't copied.

[red breach]

Where is the command to show all commands?

[prime bridge]

x_Choco#0006 has been warned!
They have dms disabled however.

[safe prairie]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[limber sail]

Hello. In my tickets The people who opened the tickets can't see them. how to fix?

[carmine pawn]

Hello is there any support agent ?

[tawny trout]

you can make a support ticket in #🎫│make-a-ticket

[dry light]

You'll have to check the permissions on the TicketTool dashboard.

[limber sail]

Ok. What Perms to check?

[tawny trout]

go to the dashboard and there is a list with the perms you need to check

you need to check every perm but the administrator perm (that are unchecked on the dashboard)

[dry light]

I'd check the "Panel Configs" and then "User Opened Permissions" under "Permissions Options" first

[limber sail]

Ok ty\

[upbeat gate]

https://i.gyazo.com/2af563b9a7ea8b16ed21f47c95484ed2.png

I cannot seem to find where to make these categories

Could someone assist?

[rough moth]

wdym by categories? you mean multi panels?

[vivid rose]

Hi. Can anyone help. I want to top up my xtreme TV account as its expired. Thanks robdecember

[arctic pagoda]

If you meant multipanels, it's a premium feature and the explanation it's below in this message:
First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[arctic pagoda]

I'm sorry robdecember but in this server we provide support for Ticket Tool only. ^

[upbeat gate]

Awesome, thank you for your help

[iron night]

Gave 1 Rep to markswrld (current: #39 - 2)

[arctic pagoda]

No problem!

[vivid rose]

To much hassle I will just forget using xtreme TV. Thanks for your help.
robdecember

[arctic pagoda]

No problem I guess...😅

[fast surge]

Hey, how do I set it here to mean another rank?

[arctic pagoda]

You mean ping another role? Or...I didn't understand sorry

[fast surge]

yes

[arctic pagoda]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fast surge]

thx

[arctic pagoda]

Here is how you can do^

[arctic pagoda]

You're welcome

[upbeat gate]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[languid pasture]

sorry I need some help ticket bot burnt my turkey

well not so much burnt more of

incinerated? vaporized?

[tawny trout]

I'm really impressed by the bot so far, you guys did great work and the dashboard is

[snow hornet]

I am trying to setup my Ticket Support for my server and I am making a pannel but It doesn't show the desired Group/server I am confused.

[tawny trout]

are you the server owner, admin or moderator?

[snow hornet]

Moderator.

Head Moderator.

[tawny trout]

then you might not be able to add bots at all, you should ask the server owner or admin about that

[snow hornet]

I can add bots but It doesn't show the server.

Shall I kick bot then ivite it back?

[tawny trout]

that's usually because you don't have the appropriate role to view the dashboard

are you able to view dashboards of other bots on your server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[snow hornet]

What do you mean?

[tawny trout]

just try this out and let us know if it worked

[snow hornet]

nvm

Trying...

It just says my server not the other.

[tawny trout]

you should ask the admin or server owner if they can give you a dashboard role then

[snow hornet]

How do they give dashboard role?

They are new and don't understand.

[tawny trout]

let me check

maybe someone else that is lurking here can help too :P

go to the dashboard, then click on server config in the left menu, there you can add dashboard roles

[flint coyote]

I think you need to have the admin role to add a bot to the discord.

[snow hornet]

I am Head Moderator.

[flint coyote]

If you can't see the server, you don't have the proper role to add it.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Aug 7, 2021, 6:45 PM

[tawny trout]

dashboard roles can be assigned by just adding existing roles from your server that you would like to be able to view the dashboard

[flint coyote]

I understand you are head moderator but do you have admin perms?

[flint coyote]

Yes and this

[snow hornet]

I'll check.

[flint coyote]

If you don't, like Justin said, they have to add your role to the dashboard roles.

[snow hornet]

so does the Head Mod role have to have the Administrator Permission?

[tawny trout]

no

what's your role as head mod?

what is the name of the role?

[snow hornet]

Head Moderator.

I manage the server invite bots make roles and anything really.

[tawny trout]

ok lemme make a screenshot for you so its more clear

[mystic hound]

can you type $debug in your server and send the link?

it'll make this a lot quicker

[snow hornet]

k

[snow hornet]

okay

[tawny trout]

that would help haha

[snow hornet]

here

https://discordapp.com/channels/509192800865353738/662692902245498910/873640043145744385

[mystic hound]

You don't have the required permissions to view the dashboard

[snow hornet]

The bot sad send it

[tawny trout]

if you guys cant figure it out still, then just add the head moderator role to this. (outlined in green)
ask you server owner to do that

[snow hornet]

How do I get perms?

[mystic hound]

please ask the server admins or owner to either give you the administrator permission in the server, or add your role in the dashboard role field in the dashboard

[mystic hound]

this screenshot here shows how to add a dashboard role

[snow hornet]

The server I am trying to do it fro doesn't show up. So I cant.

[tawny trout]

you need to ask the server owner or admin

to do that

[snow hornet]

Okay, hold on.

[snow hornet]

Wait so the Administrator Permission for that role?

[flint coyote]

No. Ok 1 of 2 things need to happen....

In the discord, you need to be given admin perms. Or...

The owner or an admin in that discord needs to go onto ticket tool to add YOUR role to the dashboard permissions.

..........
How do I get the premium subscriber role?

[pale pilot]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[flint coyote]

Thanks

[snow hornet]

It works now thank you eveybody!

[tawny trout]

Hey guys,

I would like to become a partner but I can't find the Ticket Tool Server Partnership Request panel in #🎫│make-a-ticket.
Is this only meant for premium users?

[mystic hound]

partnership applications are currently closed

[tawny trout]

alright thanks for letting me know

[light glacier]

Is a mass ticket delete command available?

[jade topaz]

work In progress

not very epic rn

[mystic hound]

Nope.

[jade topaz]

yeah ppl would abuse that, also bot ping

[mystic hound]

oh nvm i saw the ticket

[humble sequoia]

-- moved to ticket --

[errant mason]

if i subscribe to the premium bot, will all of my tickets on the standard bot disappear or not be able to be closed? will i have to redo the initial panel message?

[flint coyote]

That wasn't an issue for me but I subscribed to premium ages ago. I think it only opens more options and not start you over.

[jade topaz]

السلام عليكم

hi

[flint coyote]

Howdy

[craggy geyser]

So due to buttons, yes and no. Buttons sent by the free bot won't work on the premium one so you cant close existing tickets with buttons. But you can close them with commands. Nothing in the settings needs redoing, but you will need to send the panel again

[flint coyote]

@light glacier may I ask why you have that many tickets every week? I just use it for my ark discords an we close them as they are completed. Just curious what you do. It's none of my business so no worries if don't want to answer.

[errant mason]

awesome, thank you so much! very appreciated 😄

[iron night]

Gave 1 Rep to Swift (current: #5 - 137)

[light glacier]

i use it as an application system for a game called axie infinity, the server hasnt been up for more than a week and a half but already at 2.5k members

[flint coyote]

Ah! Makes sense. Thanks for answering.

[light glacier]

no worries mate

[flint coyote]

We use Google docs for apps. I find it a bit less user friendly than I would like though.

[light glacier]

yeah i was thinking about that, but just because of the sheer numbers, i dont think google docs would work for me

[flint coyote]

I agree. It probably wouldn't. You can't just select one and go to it. You'd have to scroll through the numbers and having that many would be worse than what you're already doing. Lol

[light glacier]

i usually just end up deleting them manually not through the bot just to save a few clicks

[craggy geyser]

One thing that works well is just copy the $delete command and paste it in each channel

[flint coyote]

Good idea!

I have mine set that all I have to do is the delete command and it sends transcripts automatically. Not sure if this is a premium feature or not

[craggy geyser]

It is yes

[tawny trout]

is there a way to get notified with each new ticket without having to mute channels 1 by 1? (instead of the entire server)

[dusky cargo]

ok

[flint coyote]

You can have the ticket ping a role. Is that what you mean?

[jade bobcat]

my resolved tickets aren't self deleting anymore

[dusky cargo]

same

[dusky cargo]

^^

[tribal cedar]

I let devs know.

[tawny trout]

I think so, how would I do that exactly? is that a function for premium members only?

[spring tulip]

What could be causing one person to not see the button, but everyone else including me can see it

[raw widget]

$vote

[humble sequoia]

Votes

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Pong! Latency is 243ms. API Latency is 80ms [-]

[flint coyote]

Ummm

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[flint coyote]

@tawny trout

[deep yew]

Am I able to change the TicketTool's avatar with premium?

[flint coyote]

No

[deep yew]

Why does this one have?

[tawny trout]

thanks for the help Ivysixx!

[grave pollen]

Hey

[tawny trout]

man that works awesome, I can't praise this bot enough.
really good work guys

[flint coyote]

No problem!

It's one of the most useful boys for my ark discords.

[jade topaz]

ahh does anyone know what to do when the server wont show up on the dashboard? ive added the bot and im setting it up atm but its not showing up

ive had this issue before but no idea how i solved it

[burnt hornet]

What's up until I open a ticket

[jade topaz]

huh

[burnt hornet]

؟؟

[jade topaz]

wdym

by that

[burnt hornet]

Ok give it to me

[jade topaz]

give what??

[burnt hornet]

it's up

[jade topaz]

what is

[burnt hornet]

You did not understand me

[jade topaz]

no i didnt

whatOH

LMFAO IM DUMB

[burnt hornet]

How do I do like her?

[jade topaz]

go to tickettool.xyz and add the bot to your server, run the command $help

[burnt hornet]

I don't understand who HELP

I want you to be strong

Please, quickly

[jade topaz]

what are you even saying...?

type tickettool.xyz into google

and add the bot ur server

then run the command: $help

and follow the directions from there

[flint coyote]

You added the bot yourself?

[long cobalt]

I've been struggling to find this answer searching old comments, so I apologize if this has been asked before!

Is there a way to change the emote in Panel Embed Settings > Embed Description?

As seen in the screenshot, I'd like to change the default one to a custom one on my server.

Thanks in advance ^^ 💜

[lofty turret]

On windows, press the windows button and the period button at the same time.

Then you have access to emojis and whatnot and are able to put the desired emoji.

[long cobalt]

Oh man, brilliant. Thanks so much for your help!

[iron night]

Gave 1 Rep to Hawky96 (current: #55 - 1)

[lofty turret]

Np!

[jade topaz]

Is it normal for the -rename -delete commands to work on all channels and not ticket channels only?

[scenic plinth]

No. Just tested it to be sure, it would give an error when attempting outside of tickets.

[jade topaz]

alr if isn't normal ill record a video for ticket

[craggy kite]

is there a way to blacklist everyone from using the bot unless they have a certain role?

pls ping on response

[jade topaz]

Blacklist a role

And in the panel theres how to set a support role

also you can set support role permissions

[craggy kite]

are those the people that the bot will respond to when they run commands?

[jade topaz]

blacklist is to avoid people to create ticket, but in permissions you can edit perms of user open or support team

if you want avoid people to open ticket, just hide the channel for them

and only display for the certain role you want

[jade topaz]

as i understand, bot just allow to ignore people with roles, is a blacklist, not a whitelist

my $help does not work

is there steps to go through to make sure i am doing it right

i am using the premium tool

[unique anvil]

Does $debug work

[jade topaz]

no

[unique anvil]

Is the bot able to see the channel (read messages permission, shows in member list)

[marble spruce]

this triggers me so much: https://i.imgur.com/GhPpsga.png

is there a way to fix this?

[jade topaz]

yes

[lofty turret]

Are you using the correct prefix?

@jade topaz ^

[craggy geyser]

You can set in the general settings of the first panel in your multipanel the number of buttons per row. If you set that to 4 you will have two rows of 4 and a row of 2 instead of how it currently is

[craggy geyser]

And if you are using the correct prefix, makd sure you have enabled the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[cunning jetty]

/invite

[thick socket]

With regards to the premium bot, is there any issues if I switch the bot while I still have tickets open?

Also, what are the message limits for transcripts for free/ premium? And is there any message age limit (eg. msgs older than 2 wks cannot be saved)?

[jade topaz]

how to do the messages in the ticket tool?

not just welcome

[jade topaz]

How

[glass yoke]

Check your server authorization (ticket tool group) and give the permission to send and view this channel

[burnt hornet]

How do I make a ticket

[scenic plinth]

#573205317870157855

[humble sequoia]

https://docs.tickettool.xyz

[scenic plinth]

There shouldn't be issues, although already open tickets will not recieve the features you change with premium. The only issue I can think of that could occur is transcripts not saving to the channel, but that shouldn't happen.

I believe free recieved 100-200, and premium is around 1000, I would have to check with someone else to be 100% clear.

With the 2 weeks, that is a discord limitation. For example if you try to delete messages older than 2 weeks with a bot, say @tepid island, you can only delete messages up to two weeks, and up to 1000 messages a time.

[ashen idol]

hello

i need ticket tool Premium

invite

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[wheat kiln]

Hello

Anyone available

[mystic hound]

better to ask your question so whoever sees it can respond quick

[wraith galleon]

How do I fix failed to locate send panel

I checked debug and all marks were green so Im not sure what else. It seems like Ive tried it all

[jade topaz]

Bonjour,
Je cherche à modifier les textes des tickets

Quelqu’un saurait m’expliquer comment faire?

[robust sandal]

ɓ n ɥ ʇ ſ ǝ ɯ ſ ǝ ɯ

Hello
I am looking to modify the texts of the tickets

French (fr) → English (en)

[robust sandal]

ɓ n ɥ ʇ ſ ǝ ɯ ſ ǝ ɯ

Anyone could explain to me how to do it?

French (fr) → English (en)

[wraith galleon]

Panel Configs > Settings > Ticket Options

[mystic hound]

can you screenshot the error?

[arctic pagoda]

The error message appears like this in the dashboard?

[wraith galleon]

The bot has all the permissions to speak, view, etc the channel

[mystic hound]

server ID?

[wraith galleon]

I was able to create a new panel and send one, I guess you are unable to edit old ones and re-send a new panel?

[mystic hound]

you are able to do that, yes.

can you try with the $panel command? so if its panel 1 that's having the issue, try typing $panel 1 and see if it sends

[jade topaz]

I had to enable the bot thank you for your help.

[iron night]

Gave 1 Rep to Swift (current: #4 - 139)

[wheat kiln]

I have a question

How to make the bot automatically ping a role if anyone creates a ticket

[topaz solar]

Hey how do i get this to work?

I tried {#channelname} and {channelname}

but both don't come out as a link

[scenic plinth]

They aren't supposed to be a link

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[topaz solar]

whats the difference between typing {community-support} or community-support

then?

assuming u wan't to see #🆘│community-support

why is it a variable if it doesn't do anything

[scenic plinth]

It is possible they haven't been updated, I myself have not played around with the variables so I don't know which ones work and which don't.

The one you highlighted is supposed to be such as #🆘│community-support, displayed as is, but the other is the tickets / channels name, with no "link" to the channel.

[topaz solar]

i mean yeh i can read

i highlighted it for a reason

im asking how its supposed to work

I tried {#channelname} and {channelname}

and they both return {#channelname} and {channelname}

instead of the blue clickable channel thing

[scenic plinth]

{channel_name}

[scenic plinth]

Or you can do the channels ID, like [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[scenic plinth]

What is your server ID?

[topaz solar]

872932426777788468

[scenic plinth]

Which panel is this?

[topaz solar]

#2 Sovereign trial

but its the same for #1 bipolar trial

I can not get it to work

got it to work

without the variable

[scenic plinth]

Try the channels ID like I showed you here

Without {}

[topaz solar]

yeh i did

[scenic plinth]

Are you sure you did the channels ID in the right format? Exactly like that?

[topaz solar]

.

[topaz solar]

.

like u said

[scenic plinth]

Read that wrong, apologies.

[topaz solar]

np ty

[humble sequoia]

-- moved to ticket --

[slow oxide]

is there a way to assign a user that doesn't open a ticket as the owner of the ticket? for example, if i'm an admin and create a ticket to pull someone into to handle an issue, by default i'm the owner of the ticket. i'd like to assign that user as the owner so they get the transcript and it also might make it a bit easier to search the log channel when searching for a specific owner rather than having to recall the admin that originally opened it. i've looked through the docs but i don't see anything immediately obvious here

[mystic hound]

You can use the $new command (has to be enabled under command style tickets in your panel settings) and then use the command to create tickets for a user, using $new @ user. This would assign them as the ticket owner

but there's no way to change the owner of an existing ticket

[slow oxide]

ah interesting. thanks 🙂

[warped raft]

I can't figure out how to respond to a ticket.

[rough moth]

wdym?

[warped raft]

Can I only create or close a ticket? Is there no interface to respond to the ticket? I can claim it and I can close it, but how to I address the ticket directly?

[rough moth]

by typing?

im confused on what you are trying to ask

[warped raft]

Ya I figured it out, but this wasn't helpful lol

[thick axle]

hey could someone help me with something

[tribal cedar]

Just ask away

[glass marsh]

So.

I've added Tickettool to an Un-ban server, But its not showing up, I refreshed and Re-logged and nothing happend, And I have perms all the perms, Whats going on?

[tribal cedar]

Have admin?

[glass marsh]

Yes,

Administrator

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[glass marsh]

ohh

I though by relogging it ment refresh

Thank you all!

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #11 - 69)

[night acorn]

Hey! Can someone help me?

[thick axle]

ok so basically whenever renaming tickets permission is on, people with the permissions to access tickets could also change other channels name like general which isnt a ticket

https://cdn.discordapp.com/attachments/874021353404104754/874021786835091556/unknown.png

ive tried to use this but it doesn't work

[tribal cedar]

It means the can use $rename command

[thick axle]

??

[tribal cedar]

Ask..

[thick axle]

i know im talking about the disabled channels

it doesnt work

[night acorn]

I have already asked a question in the ticket

[tribal cedar]

Disabled channels?

[night acorn]

in the english part