🆘│community-support

[humble sequoia]

https://tickettool.xyz/manage-servers

[chilly summit]

Is it possible to use custom emojis rather than global emojis?

[rough moth]

U can use custom if they are in your server

Just do $id {emoji}

[toxic kernel]

Help My pls

[rough moth]

What’s up

[toxic kernel]

🤖

[rough moth]

Please state what you need help with for assistance

[wild compass]

Is it possible to temporarily "lock" a ticket panel? Like for example, I want to temporarily stop anyone from creating tickets. Is this possible?

[rough moth]

Just make creating a ticket support only

Or just hide the channel the panel is in from people

[wild compass]

Alright thanks

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 110)

[chilly summit]

Sorry for late response, but can you clarify? It just shows me some sort of embed with emoji id and that's it.

[rough moth]

U use that emoji id

If ur are trying to add a custom emoji to a text

[chilly summit]

Not to a text, to a reaction when creating tickets.

[rough moth]

U can use custom ones too as long as it’s in your server

[chilly summit]

Yeah, but I can't figure it out how to do that.

I do have emoji id, but I'm not sure how do I put that in the ticket's reaction system

[rough moth]

Search for the emoji

By the name

[chilly summit]

I'll try.

[rough moth]

It might be case sensitive

[chilly summit]

I have another issue. How do I make buttons say different text? All of the 5 buttons I've got shows the same thing. I want to rename each of it.

[tribal cedar]

Panel configs -> settings -> button options

For each panel you can set a different text

[chilly summit]

Awesome!

[tribal cedar]

Anymore issues @chilly summit just ask here. Lots of ppl willing to help

[chilly summit]

Thanks. For some reason first 2 buttons shows the same text, I have created 2 different multipanels and both things are happening.

[iron night]

Gave 1 Rep to Enigma (current: #11 - 65)

[tribal cedar]

Well each button has a panel config associated to it

[chilly summit]

I don't get it. I have done 4 panels, but it shows 5 instead.

[tribal cedar]

Well the 1st panel is the one where your setting up the multi panel in

So you have 4 attached plus the primary panel which makes 5

Show me a screen shot of your panel configs screen?

Oh wait yea if you have 4 you might be attaching the primary panel in the attached multi panels.

You don't need to

[chilly summit]

Yes. I assume I have to create a new panel and then put all of these 4 panels in it?

[tribal cedar]

Well the panel where your adding to above the multi panels

The one your attaching to doesn't need to be listed

So take out the cs faceit from where it says multi panels

[chilly summit]

It worked. Thanks!

[tribal cedar]

Anytime

Hard to explain but you got me

[chilly summit]

I do have one more question though. I did have the 2nd multipanel with 6 roles, I did deselect that one as well, but it does only show 5 buttons, even though I have selected all panels.

[tribal cedar]

6 roles?

[chilly summit]

I meant 6 buttons

But it only shows 5.

[tribal cedar]

Can you show me your panels list and the multi panel section for the primary

With multipanels theres always a primary for which the panel message also comes from when you post it.

So which isn't getting added?

[chilly summit]

"Iron"

[tribal cedar]

I see. Check the iron button options?

It may be disabled? Or otherwise no button info?

Hmm

Resend the primary panel?

[chilly summit]

The primary you mean the multipanel?

[tribal cedar]

Yes sir.

[chilly summit]

I tried it but the same thing.

[tribal cedar]

I can't see why it wouldn't work do me a favor show me your panels listing?

[chilly summit]

1st and 10th are the multipanels for me

[tribal cedar]

Send this command in your ticket channel

$panel 10 9 8 7 6 5

[chilly summit]

Still shows 5 buttons

[tribal cedar]

Can I see the multipanel panel or the primary panel general options?

Panel #10

See where it says buttons per row?

We may need to change that to at least 2

[craggy geyser]

Correct

There is a maximum of 5x5 for buttons

[tribal cedar]

Or 25 buttons 5 per row

[iron night]

Gave 1 Rep to Swift (current: #8 - 116)

[tribal cedar]

Just what I thought thanks @craggy geyser

[jade topaz]

my security bot ban my premium ticket tool bot how do i get the premium bot back my tickets dont work without it

[craggy geyser]

It is the 5x5 that matters. You can't have 25 buttons unless you have 5 rows as you can thage more than 5 columns

[iron night]

@chilly summit :: You can't rep Enigma#0007 for 38 minutes and 38 seconds. Try coming back later?

[tribal cedar]

Anytime mate

[iron night]

Gave 1 Rep to Swift (current: #8 - 117)

[tribal cedar]

Reinvite it through your server configs @jade topaz

[craggy geyser]

Can you add a whitelist to the security bot? I would help more (and there is a ticket for this) but my phone is about to die

[jade topaz]

ok ill try

[tribal cedar]

Add whitelist already?

[chilly summit]

Hi. Last question. If premium expires, does it mean that premium panels that are posted within Discord won't work? I understand that dashboard's premium features won't work, but will things like multipanels with multiple tickets - will that still work?

[tribal cedar]

Afaik yes. You just won't be able to manipulate the panels further

[chilly summit]

Got it.

[tribal cedar]

Iirc I've never had it happen to me but I asked i think Simple once and he said that to me.

[jade topaz]

.

[tribal cedar]

@jade topaz need help?

[tired gyro]

This is how I take the support team roll. What do they get their tickets for if I close?

[rough moth]

Can u reword that so I can better understand what you are trying to say

[tired gyro]

It's hard for me to translate. I speak Arabic

[rough moth]

/ar Feel free to say it in Arabic

[robust sandal]

لا تتردد في قولها باللغة العربية

English (en) → Arabic (ar)

[tired gyro]

شلون اخلي رول Support Team ما يطلع لهم التكت اذا تقفلت؟

[robust sandal]

BAV

How can I make support team roll not show them the ticker if it is closed?

Arabic (ar) → English (en)

[tired gyro]

tickets *

[rough moth]

/ar Go to your dashboard -> panel configs -> panel settings -> permission options -> Support Team Ticket Closed Permissions -> Remove view channel permissions

[robust sandal]

انتقل إلى لوحة > -> إعدادات لوحة خيارات الإذن > -> أذونات مغلقة بطاقة فريق الدعم -> إزالة أذونات قناة العرض

English (en) → Arabic (ar)

[tired gyro]

thanks

[rough moth]

Np

[robust sandal]

Hi

Arabic (ar) → English (en)

أداة التذاكر لأعلى؟

English (en) → Arabic (ar)

[rough moth]

Use this for tts support only

Whoever it was

[rugged rain]

How can i make a ticket have more then one option to open a ticket, like how it is here

[outer sleet]

#🆘│community-support message

[gilded herald]

Hello! How do I make a ticket on mobile? I've been trying and it's not letting me.

[rough moth]

Update your discord client

[gilded herald]

All updated

[rough moth]

Can u create tickets now?

[gilded herald]

Nope

[rough moth]

They left..

Probably realized their discord is in fact outdated

[high flare]

Is there a way to rename the ticket name in the dashboard example have it auto make Email-001 instead of Ticket-001?

[radiant moss]

Premium Option - Panel Settings --> Ticket Options --> And you will see opened ticket name

[high flare]

I have it but dont see that only pannel configs?

Oh i see it now!

Thanks ❤️

[radiant moss]

🙂

[high flare]

Is there a way to make it print the username instead of {count}

[radiant moss]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server.name} --> Name of the server
{$server.id} --> ID of the Server

{$channel} = <#channel> --> Channel link of the current channel
{$channel.name} --> Name of the current channel
{$channel.id} --> ID of the current channel

{$author} = <@user> --> Mention of the user triggering this message
{$author.name} --> Name of the user triggering this message
{$author.id} --> ID of the user triggering this message
{$author.nickname} --> Nickname of the user triggering this message
{$author.icon} --> Direct Url of the profile picture of the user triggering this message
{$author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{$author.full} --> username + 4 digit discriminator of the user triggering this message

{$panel.count} --> The current count number of the panel (Tickets only)
{$panel.name} --> The name of the panel (Tickets Only)
{$panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{$ticket} = <#channel> --> Channel mention of the ticket
{$ticket.id} --> Channel ID of the ticket

{$ticket.user} = <@user> --> User mention of the ticket user
{$ticket.user.name} --> Name of the ticket user
{$ticket.user.id} --> User ID of the ticket user
{$ticket.user.nickname} --> Nickname of the ticket user
{$ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{$ticket.user.tag} --> Tag / Discriminator of the ticket user
{$ticket.user.full} --> Username + Discirimator of the ticket user

Roles can be either
{@role name} or {role ID}

Note: Remove The $ From The Variables

[radiant moss]

You can use {author.nickname}

Or {author.full}

[high flare]

THANKS so much for such a fast response 🙂

[radiant moss]

No problem! Glad I could help

[novel dagger]

Is there a way to set tickets so that only one ticket can be opened per support team role associated with a ticket? For example, if I have 5 tickets with "staff" as the support team role, is there a way that only one of those 5 tickets can be opened at a time?

[rough moth]

Not possible, you can set a global limit, but that will be among all panels

[grand sleet]

Ticketbot is down in the server I'm in

[novel dagger]

Thanks for the response

[humble sequoia]

Ticket Tool Status Page

[scenic plinth]

How is it down? Is it offline?

[grand sleet]

It was offline

[scenic plinth]

Is it... online now?

@grand sleet

[grand sleet]

Yes its back online now.

[mild shoal]

Is there a way to disable these messages?

[mystic hound]

nope

its only visible to the ticket creator and disappears when discord is restarted

[mild shoal]

Yeah i know, sucks tho bc it's just a tad bit unneeded. Ty anyway.

[gloomy escarp]

i need help

[high flare]

Is it possible to make your own version of this or is that custom for here?

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[mystic hound]

@high flare ^^

[thick socket]

if I claim my free premium from voting, can I still claim the free 7 day trial later?

[craggy geyser]

Yes. The free trial is a one time use thing, regardless of if you have had premium before

[thick socket]

cool, thanks!

thanks @craggy geyser :D

[iron night]

Gave 1 Rep to Swift (current: #7 - 118)

[north oak]

Hi
So the bot is not able to add users to tickets
The bot has manage permissions in the category we want ticket to be created in

[subtle spade]

Is bot working ??

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[north oak]

Is there a way i can make the bot send transcripts in a channel when ticket is delete

[pale pilot]

with premium, yes. You can find it in your logging options

[jade topaz]

Do I get anything for voting the bot on top.gg?

[craggy geyser]

I think it is one of the options for $vote to get free premium time

[jade topaz]

Is there a way to auto close ticket after 12 hours?

[north spade]

I see some servers with multiple reaction buttons depending what the user is looking to do, how do I configer that option for my server?

Oh and how do I get the premium role

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

You can't link to yourself.. sillypants. =)

[north spade]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[north spade]

Sorry back to this

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[craggy geyser]

That should answer all 3 questions. Also, please don't use here for vote in future, keep this channel for support. To add to the premium role, it requires a subscription and not a free premium (like the free trial or voting)

[north spade]

I do have one already

Just got it like ahalf hour ago since it ended up stopping some how

[jade topaz]

can i get the premium role i send in the ticket en_ticket22392

[craggy geyser]

Read #546557408902905896. Especially rule 4.5

[wanton path]

Where can I make suggestions?

By the way, here https://discordapp.com/channels/509192800865353738/662692902245498910/869578166421827644

I am premium and I vote for ticket tool almost everyday! 😄

I love this bot..

But, anyway where can I make suggestion features for the bot?

[craggy geyser]

You can make them here or in a ticket, we pass them on to the devs

[wanton path]

Okay and also, how do I make a multipanel on the dashboard?

I can't find it

[craggy geyser]

Also, run $vote quickly. We don't typically give out the premium role for voted premium, but if you have lots of votes, the managers might make an exception

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[wanton path]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 135
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[wanton path]

Um

Oh there you go

135

Oh nevermind

[craggy geyser]

You aren't missing out on too much without the role. It basically gives you access to another version of this channel and a differnt ticket category both of which are just premium only. You can get premium support anyway though

[silent heart]

What are all of the different ways of obtaining Ticket Tool Premium? I wasn't aware of the voting giving premium for some time. Are there any programs for Partnered Discord Servers? I did a quick search but it lead me to a dead end.

[craggy geyser]

Yes and no. We aren't currently accepting new partnerships but that is a way of getting premium if we accepted more. You can also get premium with giveaways (such as the one advertised in #📣│server-news)

Main way is subscribing/direct payments with PayPal/bitcoin though

[silent heart]

Thanks for the reply!

Thanks @craggy geyser!

[iron night]

Gave 1 Rep to Swift (current: #7 - 119)

[mint pivot]

Is there a bug with the server's not showing up?

I've logged out and in a few times and only 1 server is showing up

Nvm the bot wasn't in the server 😂

[pale pilot]

🙈

[tired gyro]

اللوق ما يشتغل معي

log doesn't work for

[coarse nebula]

is this doable with the bot?

[tribal cedar]

Yes

[coarse nebula]

oh, with those kinds of buttons aswell?

[tribal cedar]

Sorry?

[tribal cedar]

Yep

[coarse nebula]

is there a limit on how many?

[tribal cedar]

Thags just 4 multipanels. Ofc premium is required

[coarse nebula]

oop nevermind

[tribal cedar]

25 buttons per panel

[coarse nebula]

so i need premium to do button panels?

[tribal cedar]

No. To do multipanels yes

Which is more than 1 button per panel

[coarse nebula]

ah nevermind then

[wanton path]

Hey uh

When a user claims the ticket, how do I have ticket tool say the users name in the ticket channel name?

Like if I claimed a ticket, it would say Zai and not my full user

[jade topaz]

How do I invite premium bot

[wanton path]

Like Ticket-Zai-(ticket name of the person who opened it)

[jade topaz]

Please help

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

Link in that message

[wanton path]

Um

[craggy geyser]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server.name} --> Name of the server
{$server.id} --> ID of the Server

{$channel} = <#channel> --> Channel link of the current channel
{$channel.name} --> Name of the current channel
{$channel.id} --> ID of the current channel

{$author} = <@user> --> Mention of the user triggering this message
{$author.name} --> Name of the user triggering this message
{$author.id} --> ID of the user triggering this message
{$author.nickname} --> Nickname of the user triggering this message
{$author.icon} --> Direct Url of the profile picture of the user triggering this message
{$author.tag} --> 4 digit tag (discriminator) of the user triggering this message
{$author.full} --> username + 4 digit discriminator of the user triggering this message

{$panel.count} --> The current count number of the panel (Tickets only)
{$panel.name} --> The name of the panel (Tickets Only)
{$panel.ticketLimit} --> The current limit of the panel (Ticket Only)

{$ticket} = <#channel> --> Channel mention of the ticket
{$ticket.id} --> Channel ID of the ticket

{$ticket.user} = <@user> --> User mention of the ticket user
{$ticket.user.name} --> Name of the ticket user
{$ticket.user.id} --> User ID of the ticket user
{$ticket.user.nickname} --> Nickname of the ticket user
{$ticket.user.icon} --> Direct Url of the profile picture of the ticket user
{$ticket.user.tag} --> Tag / Discriminator of the ticket user
{$ticket.user.full} --> Username + Discirimator of the ticket user

Roles can be either
{@role name} or {role ID}

Note: Remove The $ From The Variables

[wanton path]

Ive seen the variables-

[craggy geyser]

So the ones that are ticket.user will be the person who opened, the author ones will be the person claiming

[wanton path]

Ok but uh

I don't want it to say my full user

How can I make the username shorter?

Like Zai instead of Zai_master12

[craggy geyser]

You have to change your nickname for that. There is no way the bot could know how much to shorten names

[ruby chasm]

لماذا لا يشغل معي

My prefix

[hardy remnant]

hei

i need to know if i can reset the panel message tot he standard one

[weary plank]

Hi, I need help.

I want to know how to change the description of the panels, I don't like it to say: To create a ticket react with 📩

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[vapid grail]

shard 232 seems to not be working?

[sacred mulch]

ouch

[pale pilot]

All shards are up and running

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[weary plank]

I already tried, when I give it to add field it creates a loop and always asks me to add more field. When I don't click add field nothing happens but neither is a change made.

If anyone knows Spanish to help me here please, I'm using translator and I don't know if I'm expressing myself well.

[mystic hound]

We have a Spanish support team, you can reach out to them via #🎫│make-a-ticket

[tribal cedar]

Resend your panels @vapid grail ticket tool updated to buttons a couple weeks ago

[vapid grail]

ah

ill tell the owner then

[tribal cedar]

Kk :)

If he has any questions just let us know here

[subtle spade]

Why i can’t close any ticket or start another one??

Even here #🎫│make-a-ticket I can’t

[mystic hound]

Update discord

[low cobalt]

How come I cannot see the other servers? I am Administrator on the other servers.

I can't seem to get other servers besides these.

Nevermind!

[terse sentinel]

Hi, is there a way when a ticket is closed this send the transcript to the user?

[indigo plover]

why when i open a ticket on this one channel does the new channel pop up but with nothing in it|?

help?#

[craggy geyser]

Does ticket tool have permissions to send messages in that category?

[craggy geyser]

There is. Its a premium feature

[terse sentinel]

Ohh ty

[iron night]

Gave 1 Rep to Swift (current: #7 - 120)

[indigo plover]

yea

[craggy geyser]

Run $debug in the ticket and see if that works

(unless you changed the prefix then use that)

[indigo plover]

https://discordapp.com/channels/509192800865353738/662692902245498910/869677283735109632

[craggy geyser]

Might have been a glitch. Try making a second ticket?

[granite mango]

i have my server Linked and it shows I have no servers connected

[craggy geyser]

You can't get help unless you tell us what with

[indigo plover]

Same again nothing

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

What is the sever id?

[indigo plover]

wheres that say

[craggy geyser]

As I said (though it replied to my message) you have to say your issue or we can't help

[craggy geyser]

You can run $id to get it easily

[indigo plover]

867550328840912907

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

dont ping support team members please

[craggy geyser]

I will take a look? If you have multiple panels, which one causes issues?

[indigo plover]

Vehicles (copy)

[granite mango]

This is what keeps popping up and I already relogged

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Run $level

[rough moth]

read this @granite mango

You must also be on one of these levels

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

and have the bot in your server

[craggy geyser]

I'm not sure, but I think your link for the image url might be causing issues unless it is meant to be a small white square

[indigo plover]

ill try that

was that

thanks @craggy geyser +1

[craggy geyser]

No worries!

[indigo plover]

great service 🙂

how did you notice that wth ahah

[wanton path]

if I were to switch to the primary bot, would I still be allowed to access premium features? Or do I have to use the premium bot in order to use its premium features-

[pale pilot]

Premium features work on either bot @wanton path

[wanton path]

Ok

but

How do I build my premium?

Like for example,

keep stacking up my premium until I can use it? Like keep redeeming without using the premium and then activate it when I want?

[pale pilot]

do you mean the subscription?

They cannot be stacked

[wanton path]

So once redeemed it activates?

[pale pilot]

Yes

but the subscription is starting from the point you subscribe. No matter if you redeemed it or not

[wanton path]

Ok-

[craggy geyser]

Unless you mean premium from votes, they build up

[dull crater]

Hey there,
i use TicketTool on 2 Discord Servers of 1 Network (Team Discord & Public Discord) - if i buy Premium do i have to buy Premium for each Server?

[humble iris]

Hi, is there a way to make the ticket tool channel with 2 members NOT A CERTAIN ROLE, if so how?

Ping me if you know ASAP

[tribal cedar]

Yes sir unless its tied to the server not the user

[tribal cedar]

Give the 2 members the same role?

[humble iris]

Got the help thx

[iron night]

Gave 1 Rep to Enigma (current: #11 - 66)

[swift valve]

hello, I had help previously from Senior, to set up ticket tool, but now we seem to have a problem where we cannot use tickets as it says interaction failed.

[scenic plinth]

Is this when you attempt a ticket creation?

[swift valve]

yes

and also some sort of issue where members who are not Admins could only create one ticket even after their last was close

closed*

[scenic plinth]

You can attempt to resend the panel, however it could be something where discord isn't fully updated for them.

Hm, I haven't heard of the last issue. Was it after they deleted it or after just closure?

[swift valve]

closed and deleted

[scenic plinth]

Hm, are they able to now or is there still an issue with it?

[swift valve]

i am waiting the members response who reported this problem to seek more information, most are uk based and are asleep now.

[scenic plinth]

I'm assuming they had all the same issue with interaction fails?

[swift valve]

no only myself when testing it to see what might have been the issue.

[scenic plinth]

Make sure your discord is fully up to date as that seems to be the problem sometimes, however it could likely be solved if you resend the panel.

[swift valve]

okay thank you i will be back when i know more about the other problem.

🙂

[scenic plinth]

Alright

[jade topaz]

Quiero que los canales de entradas estén en una categoría, ¿cómo?

o not global ok

I want tickets to be in one channel blah blah how

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rough moth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rough moth]

@jade topaz ^

[golden wyvern]

I cant seem to be able to get the bot to send a emoji reaction to the channel panel...

users cant create a ticket...

[unique anvil]

^ fake, don't fall for it everyone

[rough moth]

Don’t ping

[unique anvil]

its ok to ping for that

[rough moth]

Nope

[jade topaz]

Is there a way to auto delete the ticket when the user didn’t respond in 12 hours?

[rough moth]

#🎫│make-a-ticket and wait for a moderator to handle it

[rough moth]

Nope

[spare moss]

help, a ticket got dupped, original is deleted but dupe isn't

will it affect if we delete it manually?

[scenic plinth]

Hm, does it register as a ticket being open?

[scenic plinth]

No idea at the moment.

[young knoll]

can anyone join

[proper sigil]

Help me I can't play with friends and no global chat. My account is always offline when my friends invite me to play together please What is the solution

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Nitro Scam
Moderator: @pale pilot

[golden wyvern]

I cant seem to be able to get the bot to send a emoji reaction to the channel panel...
users cant create a ticket...

[deft coral]

I'm in General Options and when adding many Multi Panels, it hides the Save Button below

[mystic hound]

Collapse and reopen the category

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mystic hound]

@golden wyvern try these steps

[lean herald]

can i buy premium and not be server owner ??

[mystic hound]

Yes

[rough onyx]

Yoo hello guys,if i voted to bot i will have premium ticket tool!?

[rough onyx]

@mystic hound

Srry for ping

[mystic hound]

Yes you will, you can use the $vote command to see details. (Please run it in your server, not here)

Oh and please don't ping us

[obtuse anchor]

hey anyone know how i can add a person to an existing ticket?

[forest goblet]

Try the following:

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[rough onyx]

Sorry i lagged

[forest goblet]

Yes, you get 12 hours of premium for each vote, and you can redeem it once you have 6 votes. To check how many votes you have use $vote. To redeem votes use $vote redeem.

[faint linden]

whe can change this ? WARNING
Your server has been blacklisted
REASON
PayPal chargeback attempt

[lofty cedar]

I keep getting this errors l

I tried closing it with 3 different people all of them faced the same issue

[strange ridge]

Ticket tool has no permissions to delete channels maybe

[lofty cedar]

It does

[craggy geyser]

Run $debug in the ticket a second then

[lofty cedar]

Ok

[craggy geyser]

Make a ticket for it

[lofty cedar]

https://discordapp.com/channels/509192800865353738/662692902245498910/869929765539283054

[strange ridge]

For this link to work, you must be on this server and have permissions to this channel

[craggy geyser]

Try giving it manage roles and seeing if that fixes it. Sometimes they work

[craggy geyser]

Nope. That links to here for somewhere proficients and support see

[lofty cedar]

That's my server and I am an admin

[craggy geyser]

We get a copy of all debug reports, and that links to our copy

[lofty cedar]

Ok

[strange ridge]

Nevermind then 😄

[craggy geyser]

The bot sometimes needs permissions you don't think it does due to an obscure thing it does. Like it might need that permission to change what access certain roles get when you close the ticket

[lofty cedar]

Yes it worked after giving it manage roles

Thx !

[craggy geyser]

No worries!

[deft flare]

Is there a way to make the tickets that open have its own category for the open tickets instead of them being just random channels like I want them all to open under a category

[strange ridge]

u mean this?

[deft flare]

Maybe I guess I explained that right. Where do I or how do I do that

[tribal cedar]

Panel configs -> settings -> category options @deft flare

[deft flare]

I fixed it

[tribal cedar]

Gj!

[bleak cloud]

My bot panel isn’t working. https://youtube.com/shorts/2P-njUgVLiA?feature=share

I don’t know why.

[nimble nest]

Isn't the bot supposed to be down right now?

[tribal cedar]

Update your discord @bleak cloud

[tribal cedar]

Premium bots working fine

[humble sequoia]

Pong! Latency is 284ms. API Latency is 88ms [-]

[tribal cedar]

Whats going on with your bot @nimble nest

[nimble nest]

Nothing, we just saw a notice on the dashboard saying that the bot will be undergoing maintenance today from 9:15 to 9:45 and planned around that.

[tribal cedar]

Ah.

I'm not sure what timezone they operate under.

[nimble nest]

CDT according to the dashboard.

Which...

[tribal cedar]

I've heard nothing about it honestly. So I can't give any info

[craggy geyser]

Might be delayed

I remeber I saw something some point about planned maintenance. Couldn't tell you when it was but it being now but delayed is entirely possible

In fact #📣│bot-news says it so yep. Just delayed

[solid stream]

I was busy and missed my window

but I'm doing the restart now.

eta 15 minutes

[tribal cedar]

Oops should have seen that

[craggy geyser]

Surprised we weren't being flooded with people complaining the bot is down.

[tribal cedar]

Well afaik it hasn't happened yet?

[solid stream]

It's currently down

for 3/4 the servers

[tribal cedar]

Gotcha

[solid stream]

Discord added an about me for bots

Looks like the docs link it wrong..

[tribal cedar]

Yea they were talking about adding the server invite to it. Smart idea.

[solid stream]

sec

[craggy geyser]

I saw it go down and come back here. And it is still down in my test sever

[solid stream]

200/512 shards

[rain comet]

yeah still down in my server

[gray silo]

Also down in my server

[rain comet]

Let us know when it’s back up. I think y’all do that

[strange ridge]

maintenance.

[royal lodge]

I just bought premium but I dont see the server in my dashboard

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[mystic hound]

oh wait, you don't see the server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[torn stream]

Ticket Tool is offline in my server

[strange ridge]

maintenance

[royal lodge]

I logged out and logged a couple times

[rain comet]

[torn stream]

Oh okie, ty

[iron night]

Gave 1 Rep to x4ngg (current: #53 - 1)

[mystic hound]

make a ticket ( #🎫│make-a-ticket ) we'll sort out the issue

[tribal canyon]

Why does this happen when someone is trying to open a ticket?

[craggy geyser]

Normally they need to update discord. Currently it could also be because the bot just restarted for scheduled maintenance and while the bot was offline thay happens

[tribal canyon]

Okay

Thank u

[solid stream]

We should be 100% online as of a few minutes ago.

[golden wyvern]

https://discordapp.com/channels/509192800865353738/662692902245498910/869987956654473226

Or this

https://discordapp.com/channels/509192800865353738/662692902245498910/869987956654473226

[rigid pilot]

It would let me add the category

its not showing up

[humble sequoia]

-- moved to ticket --

[lament frigate]

How do I set up the premium bot in my server?

[humble sequoia]

-- moved to ticket --

[jade topaz]

I don’t know how to set up the bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

How do I change what ticket tool says when a ticket is opened

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[narrow kite]

How do you make it so when you close the ticket is auto transcript?

[vale laurel]

If I invite the premium bot will I have to redo all my panels?

I paid for premium last week.

[unique anvil]

No

[vale laurel]

Now this is happening. Please help.

[unique anvil]

Resend, yes. Recreate in the dashboard? No

[vale laurel]

Ok

[unique anvil]

Can you try to use the commands instead, for those tickets that started with the free bot

[vale laurel]

Yes what are?

[lament frigate]

Having the same issue and I've been waiting for 3 hours now for help. It's going great.

[vale laurel]

Should it should ticket tool premium as the bot? It didn’t seem to join.

@eager cargo don’t kill me for tagging you! 😅💕 can you help please? We did a big launch today and I have tons of people wanting to Verify & I’m dead in the water. 😭

[lament frigate]

Can always #🎫│make-a-ticket and wait.

[narrow kite]

It is like that? @vale laurel

[vale laurel]

I did that

It didn’t join.

[lament frigate]

Same here. Nothing happened.

[unique anvil]

$close, $delete, etc

[vale laurel]

I’ve tried twice

[narrow kite]

do invite premium bot

[lament frigate]

The premium bot is in my server but I still get the error when someone tries to make a ticket

[vale laurel]

What do you mean?

I’ve tried twice.

[unique anvil]

Then I would suggest heading to #🎫│make-a-ticket and they can directly help you better there

[lament frigate]

My members that are trying to verify get this:

[narrow kite]

I just deleted the channel and resend the panel

[lament frigate]

I have.

[narrow kite]

invite me to the server

[lament frigate]

Are you part of their staff?

[narrow kite]

No but i know what to do.

[lament frigate]

Can you tell me in here then?

[narrow kite]

I just had the same problem.

send me a picture of this

is it your premium bot or normal bot?

[lament frigate]

I've ended up going back to the old normal bot and it's working.

[narrow kite]

Ok.

[lament frigate]

But here

[narrow kite]

that is why, it is might to be the premium bot.

like mine example.

[lament frigate]

I know this.

I've been trying to get it to send as the premium bot, but it remains as the free one.

[graceful crystal]

How to make multiple options on 1 panel?

Multiple

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[rough moth]

@graceful crystal ^

Help

[scenic plinth]

Let's not start threads to get help, I know that wasn't you disguised but it's not going to get anyone help any faster.

[rough moth]

I made the thread to respond to a user

I was just testing it out

I unarchived it to show u if u want to see

[unique anvil]

everyone can see archived threads

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[solid stream]

@lament frigate ^

[lament frigate]

Yeah that was the bs that was sent to me in my ticket I made.

I then was ignored.

[thorny heron]

anyone know how to fix it?

[solid stream]

Buttons need to have either a label or emoji

seems like you removed both and made it angry

[rough moth]

Do you not understand it?

[lament frigate]

Bro. I did everything in their docs.

[rough moth]

What’s the current problem?

[lament frigate]

The same problem I've been complaining about from the start.

[scenic plinth]

You have to understand we can't consistently be at our devices to assist you. If you give me your server ID I can look into it to see if I can find the error.

[rough moth]

Which is? Sorry I wasn’t around to see.

Well they left…

Pretty sure they selected the wrong bot tho..

[calm steeple]

the ticket tool is not online in my server?

any help

[nimble lintel]

why is ticket tool not online on my server?

[calm steeple]

my dashboard is not online

[nimble lintel]

same

[solid stream]

I'm looking into it

[dusky shoal]

servers down ?

[nimble lintel]

Alright

[smoky vale]

I bought a premium

[scenic plinth]

One moment, it seems it went down. Josiah is looking into it

[smoky vale]

@scenic plinth

[scenic plinth]

Don't ping me. Also I can't help you without you asking your question.

[cobalt creek]

it’s down

ticket tool went down

[scenic plinth]

Yep, its being looked at.

[smoky vale]

premium subscriber plz

[scenic plinth]

$pc

Oh wait, forgot. Send us a debug link.

[static dirge]

is ticket tool down

[cobalt creek]

can you dm me the issue and an eta

or give me an eta

[scenic plinth]

Yes it is down, Josiah is looking at it.

[smoky vale]

okay

[solid stream]

Found the issue

[cobalt creek]

can i have an eta

[solid stream]

Will have it back online in about 15 minutes.

[calm steeple]

lets go

[scenic plinth]

^

[cobalt creek]

thank you

[calm steeple]

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝑉𝑢𝑥𝑖𝑎♡ (current: #6 - 127)

[scenic plinth]

When its online make a ticket and use $debug in your server, provide the link there and someone will give you the role.

[jade topaz]

😦

pls bring back up

[cobalt creek]

premium is back up

[solid stream]

Starting back up

[jade topaz]

ty boi

[solid stream]

premium is about 50% back

[scenic plinth]

Dolphin, its starting back up, please read above.

[mossy zodiac]

am i the millionth person to say its down

[eternal mortar]

Make me the millionth and 1 person to say its down

[scenic plinth]

Yes, it's being started again.

[mossy zodiac]

xD

lulz

sweet

[robust lion]

Do I get a prize for being the millionth and second?

Thanks for the update

[mossy zodiac]

tho . less tickets on our server

hmmm

jk

[eternal mortar]

https://tenor.com/view/cute-cavalier-gif-22490499

[eternal mortar]

How long will this take

[scenic plinth]

Josiah has said 15 minutes.

[eternal mortar]

https://tenor.com/view/how-why-confused-look-confused-perplexed-gif-14697282

[solid stream]

The outage has been moved a little more back, as I'm going to run the update that lets Threads work

[thorny heron]

i put label and emoji but it seems that doesnt work

[eternal mortar]

Battleeye is a female?

[calm steeple]

my dashboard is not working

[solid stream]

I'll look into once we're back online

[eternal mortar]

Its restarting rn

[calm steeple]

ok

[lean herald]

Have relogged

And still has this

[eternal mortar]

Bot and website are restarting

[scenic plinth]

It's down so you won't be able to access anything

[lean herald]

Ah ok

Thanks

[eternal mortar]

Bot= all website(besides 3rd party ones) associated with the bot

And the bot itself ofc

[thorny heron]

so, it seems that is a internal problem, right?

[lofty delta]

bot's down

[eternal mortar]

Correct

[scenic plinth]

Yes were aware

[lean herald]

How long till back online ?

[lofty delta]

ok

[eternal mortar]

15 mins minimum(now its about 10)

[crude hedge]

Is server down?

[scenic plinth]

⚠️ The bot is offline and it is noticed. The developers are aware, the outage has been pushed back for an update.

[scenic plinth]

@crude hedge

[solid stream]

It's going to take a little more than 15 minites.

[crude hedge]

Ty

[eternal mortar]

The bot being down also means the website is probably down aswell, or it's not working as it is intended to

[slender mauve]

Uh is bot down

[scenic plinth]

@slender mauve

[slender mauve]

Ty

[jade topaz]

Is that why my server isn't showing up on the tickettool website for me?

[scenic plinth]

Yes

[lofty delta]

thanks

[sullen grove]

please don't smite me but uh

#📣│bot-news why wasn't that outage published?

[dry light]

They did post it at 10:24est.

[sullen grove]

i'm following that channel my server never got the message :(

[dry light]

#📣│bot-news message

[solid stream]

Hmm.. seems like we're going to have some fun with these new updates.

reverting the changes and starting the old one back up

[sullen grove]

yea when i say publish i mean it publishes to all servers following that channel

not sending a message

[solid stream]

we're 3/4 online

Ofc I'm too late to push the update now..

Meh, Time to do some more testing anyways.

[tranquil nacelle]

Will an announcement be made when the bot is fully online? I don’t want to attempt to use it if it’s not fixed yet :)

[compact pine]

It’s good enough to fix. They are just monitoring how it runs.

[compact pine]

Resolved
This incident has been resolved.
Posted 2 minutes ago. Jul 28, 2021 - 21:56 CDT

[tranquil nacelle]

Thank you!

[solid stream]

Woop woop!

[humble sequoia]

Pong! Latency is 243ms. API Latency is 77ms [-]

[pliant geode]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[pliant geode]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[torn gyro]

uh, how do I change this to a reaction? instead of a button

[unique anvil]

You can’t. Ticket tool doesn’t do reactions anymore

[torn gyro]

[little heron]

why doesnt my server show up on the bot dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[old galleon]

The ticket tool bot won't react with 📩 when sending the panel

[late wedge]

Im Getting a Message

That Im banned From the Site why it maybe ?

[craggy geyser]

Try updating your discord and see if you can see it

[craggy geyser]

You might have failed a captcha. It should let you try again after a short while, or try in incognito

[late wedge]

Oh Ok

[jade topaz]

Can someone help me make a ticket

Pls

[humble sequoia]

-- moved to ticket --

[chilly bolt]

How can i give access to users to attach files?

Mainly the users don't have perms for that. But when they open a ticket, i want them to be able to send

[severe path]

You can set it up in the permission settings

[latent jolt]

Ho ! My too

[scenic plinth]

Its possible that there is a few shards offline at the moment. We're looking into it. It can be a bit before they come back online.

[latent jolt]

Ok, so we wait

[craggy geyser]

If anyone has an offline bot and happens to know what shard the bot is on, let us know (like if you have a screenshot of when it was online)

[crisp summit]

Hello, i recently joined to this server and our ticket tool is offline right now what we can not debug.

[latent jolt]

But it's drunk. On another server of mine, it works..

[craggy geyser]

Just wait. We are working on getting it back

[scenic plinth]

It could be offline in which you can't see it

[latent jolt]

just wait, they work on it

[crisp summit]

Thank you! 🙂

[iron night]

Gave 1 Rep to Swift (current: #7 - 124)

[willow sleet]

wait it's offline

Why Ticket Tool is offline?

A customer want to create a ticket because he is having a problems but he can't

[craggy geyser]

#📣│bot-news

[mystic hound]

⚠️ Primary Bot Outage ⚠️

We are aware of the bot being down on multiple shards.

The Development Team has been alerted and is looking into the issue. refer to #📣│bot-news to stay updated

[willow sleet]

Okay, thanks

[iron night]

Gave 1 Rep to Light (current: #3 - 138)

[heavy pond]

okay thanks

[iron night]

Gave 1 Rep to Light (current: #3 - 139)

[crisp summit]

Thanks for your infos!

[iron night]

Gave 1 Rep to Light (current: #3 - 140)

[jade topaz]

i dont see my server on manage

[shut bolt]

Log out and log in

[jade topaz]

and offline on my serv

[jade topaz]

already make

[shut bolt]

#📣│bot-news

Probably due to the current problem

[crisp summit]

We need to wait they said. They are working on it.

[woeful vapor]

OFFLINE

[thorny heron]

anyone knows how to fix it?

[latent jolt]

WAIT

WAIT WAIT WAIT

[jade topaz]

ye

[spark hound]

Read the pinned message please

[raw fable]

Yes me too

[jade topaz]

my server too

[brisk dawn]

I need the bot 😐

[spark hound]

All of you

[latent jolt]

STOP IT

AND WAIT

[heavy pond]

me too

[heavy pond]

yeah

[brisk dawn]

This sucks only the support server got working bot >:|

[jade topaz]

yea mee too

ToT

[spark hound]

Please go to #📣│bot-news . The bot is only down on the last 128 shards

They're trying their best. Please be patient

[brisk dawn]

I know

[merry otter]

when i do $help in my server it doesn’t respond

[brisk dawn]

I will use Tickety until this is fixed

[heavy pond]

the bot it's off

[merry otter]

it’s not off in other servers

oh different shards

[boreal stirrup]

The bot is offline apparently yes

On every command we get "Interaction failed"

[heavy pond]

yeah

[vast sky]

ticket bot isn't working on my server
it's status is offline but when i invited it to a temp server it was working fine

[onyx dust]

On my server too it dosent work

[jade topaz]

So the ticket Tool bot has been down for the last 24 hours?

[next path]

its because of the shard

[vast sky]

what's that

[next path]

where the bot is running

[jade topaz]

Let's say it's the part of it your server is located

[vast sky]

bruh

[next path]

i'm french so i can't explain you properly what's a shard

[vast sky]

...

im arabic so

xD

[next path]

lmaoo

[merry otter]

the shards are different, it’s basically a server where the bot runs

[vast sky]

ok ok

i understand now

so im unlucky rn

[next path]

yeah just like me and most of us

[merry otter]

its to like split the amount of servers up so it doesn’t overload or smth like that idk i’m not a discord mod

i’m on shard 224

[spark hound]

I'm on 76

[onyx dust]

how do i see the shard?

[next path]

idk

[merry otter]

click on the bot and look in where it says “playing…”

[boreal stirrup]

Ours is just showing offline

[merry otter]

others aren’t

mines online but the shard isn’t down

sob

[merry otter]

it won’t show if it’s offline

[mystic hound]

**⚠️ Primary Bot Outage ⚠️ **

We are aware of the bot being down on multiple shards.

The Development Team has been alerted and is looking into the issue. refer to #📣│bot-news to stay updated

The channel will remain locked until the outage is resolved. You may use #🎫│make-a-ticket to reach our staff team if your issue is not related to the bot being offline

[solid stream]

Bot is starting up

The server these shards are hosted on is not responding, I've have a few emails from my server provider saying it's currently undergoing emergency maintenance so I've moved it to a new server

[solid stream]

All good to go

[mystic hound]

unlocked

[unique junco]

dev team so cute

[mystic hound]

management team aint too bad either

[unique junco]

i disagree

[mystic hound]

[unique junco]

although the mod team is also

can i have proficient i want somewhere to chat

[craggy geyser]

You can pay for premium and have somewhere to chat

[unique junco]

me broke

[thorny heron]

anyone?

[jade topaz]

I'm on shard 440

Luckily, got fixed my shard

[craggy geyser]

Be very helpful then and see if you get proficient

[unique junco]

[craggy geyser]

All shards are fixed now

[craggy geyser]

You are missing a required field

[thorny heron]

which?

[craggy geyser]

I don't know. It doesn't say which one just says you are. What is the sever id and panel that doesn't work and I will take a look.

[thorny heron]

look

[craggy geyser]

There is other places that might have issues too. Those are fine. Make a ticket ( #🎫│make-a-ticket) and we can look in more detail

[brisk dawn]

YAY

[jade topaz]

I have a question about the bot, but I don't know if it goes here.

its about the bot and the new threads feature

[mystic hound]

we do not support threads currently, if that's what your question is.

[jade topaz]

is support for it planned?

[mystic hound]

at the moment, its not a priority

[jade topaz]

okay

[stone thicket]

Helllo, i got premium and i am confused

[jade topaz]

Can someone help help me please with commands?

[rough moth]

with?

[rough moth]

what commands?

[tribal night]

Hello guys!

How can I get rid of this message?

[strange ridge]

it's impossible

only the person who made the ticket sees it, it cannot be deleted

[tribal night]

But I do not get that message on ANY other server that uses TicketTool

Literally no server

[strange ridge]

I asked support before, they answered me that it is impossible

I dont know then

[tribal night]

Some people said something about a command to activate "old style"

But I have no idea about that

[strange ridge]

.
$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Type it and look for something about style, but I think it's impossible

[small rune]

I have invited the bot to my server and it wont show up in the manage server. Can i please have somehelp

i fixed it

[kindred blaze]

I need help.

How can The owner of the server give administration? I was trying to set it up and I didn’t have administration.

[craggy geyser]

What they mean is it is impossible to stop it appearing in the first place

Restarting your discord client also removes the messages, so even if you don't click the button they go. However button presses needed to have some form of output in the channel hence that message being required

[frank wren]

?!

[severe path]

The bot cannot see the channel / write into it

[livid tundra]

Where is the emoji to react?

[severe path]

There are no more emojis to react. Only buttons. If you don't see the buttons, check if you already have the latest Discord version

[rough moth]

you can still have emojis by doing $oldpanel {panel id} but it wont be supported permanently

[signal widget]

Hi! I don't know why, but the reactions are still there since one week, more or less. Would you know how to solve this? we have the premium version. Thanks in advance 😉

[rough moth]

resend your panel and start using buttons :)

[signal widget]

like restarting the bot?

[rough moth]

nono just resending the panel

$panel 1

or whatever panel(s) u want to use

[signal widget]

I use the official dashboard, but I do not know how to do that 😣

[rough moth]

u can do it from dashboard to

go to panel configs, and then select the channel u want to send ur panel to

[signal widget]

I'll try! thanks for your help 🙂

[undone scarab]

how to do like this ?

[fast goblet]

Whats the command to move the embedded.

[jade topaz]

How do I have multiple options to open a ticket from one message?

[rustic elbow]

why ticket tool keep leaving in my discord server?

[humble sequoia]

-- moved to ticket --

[craggy geyser]

Premium feature. See below

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[craggy geyser]

See below

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[undone scarab]

uh , should i use premium for this or no need?

[craggy geyser]

Premoim let's you do more, but you can edit it (with a character limit) without premium

[fresh bison]

Hello

[tawdry galleon]

the bot suddenly just stopped moving tickets to the closed category
I am using the premium trial

[humble sequoia]

-- moved to ticket --

[nimble mantle]

Hi

I can’t do anything with ticket tool

BOT ERROR

?

[craggy geyser]

It is telling you what to do to fix it

Go to sever configs and check premium bot settings

You have the premium bot selected, but don't have premium

[nimble mantle]

Ok thx bro

?

[craggy geyser]

Primary bot shards restarted
If you were affected by the outage yesterday, your bot may have been offline. But should be back online now

[solid stream]

I'm moving it back to the correct server

--All done

[plucky osprey]

im trying to make it to where members cant send messages in the channel with the create ticket embed. Members cant send messages, but then they cant access the ticket after its created. how do i fix this issue?

[craggy geyser]

You can set the channel permissions to not have send messages permission while still having view channel permission. You then need to make sure that the user opened permissions on the dashboard have the correct permissions ticked to see messages

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[plucky osprey]

ok i will try that now

it didnt work

i synced the permissions with the channel to the dashboards user opened permissions, and nothing happened

i have it to where when a user joins the server, they cant do or see anything, besides the rules. once they react to a message, they gain the member role and are then able to see and read and type in certain channels

if that affects anything

[tame isle]

Hello can someone help me

[craggy geyser]

So they can see the chanel with the panel, but not the ticket they created?

[plucky osprey]

correct

[craggy geyser]

We only know if we can help if you tell us your problem

[craggy geyser]

What is the server id? (or name if easier)

[plucky osprey]

?

oh server id

ok one sec

[tame isle]

I buy two tickets from someone and he sent me the ID number and wanted to know whether they were real or not

[plucky osprey]

869652495650136116

[craggy geyser]

Then no we can't help you

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[plucky osprey]

the server id is 869652495650136116

[craggy geyser]

Looking at your settings, the user open settings should let them see the ticket (though not let them type in it) so not sure why it isn't working. I might recommend making a ticket and a support member (not me as I'm about to go) can take a closer look

[plucky osprey]

ok thank you, and how would i have a support member take a closer look?

just create a ticket?

[craggy geyser]

Create a ticket, just summarise the issue again and give the sever id. They might want an invite to the sever to look at permissions there but you can't give sever invites unless in a ticket as the automod will prevent it

[plucky osprey]

ok thank you

Also, how do i make it to where a ticket is deleted if nothing has been said for the past 10 minutes?

while im waiting for someone to respond to the ticket

hello?

[craggy geyser]

You can't unfortunately

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[plucky osprey]

I’ve seen it done before, unless someone just closes it

I think someone just closes it actually

[lime zealot]

How do you add multiple reactions to one message?

For different types of tickets.^

[jade topaz]

Why added bot to server but it still not showing on dashboard?

Btw, I have reloaded the web.

[craggy geyser]

Premium feature

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple buttons to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.

First, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 25 panels may be combined.

[craggy geyser]

Relog not reload. If you don't log out of the dashboard it doesn't update

[jade topaz]

Okey, i"ll try

[jade topaz]

A server logged my ticket (transcript) and I didn't want them to. Is there a way to delete the ticket? (the server has ticket premium thing)

[craggy geyser]

If they have premium, they likely have it set up to auto save transcripts. The only way to delete it is to delete the message that it is attached to in the transcript channel. I do not know if we can delete it our end

[vivid vale]

i have ticket tool in my server and working im just wondering if anyone can help me figure out how to move the tickets so that they automatically go into this ticket category i made instead of the top of the server.

[humble sequoia]

-- moved to ticket --

[obsidian barn]

Hello, how can I make the bot to tag support role when ticket has been created?

my bad, found in faq

[visual cloud]

If I add a role to support team, can I force old tickets to add them to the channel?

[formal heron]

Yes

I think you can @visual cloud

[visual cloud]

How so?

Currently not updating them.

@formal heron

[formal heron]

I have no clue to be honest

[solid stream]

Aaaaahhhhh!

Don't help the pineapples into the server room!

[scenic plinth]

No, but you can add the role via a command. Making the change only changes it for tickets made after changing it.

You can add a role by doing one of the two commands:

$add {@role}

$add {roleid}

[next surge]

is there anyone to help me rn

[thick sundial]

Hi

unban Trix00 please

he is ma fren

and he got false banned

ty

[solid stream]

I have no history of that user on this server

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

Hey

where can i find my key for premium

i got the email saying my subscription is active

but im not sure where my key is

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

ty

[woeful vapor]

How can I make any tichet that has been deleted automatically go down?

[humble sequoia]

-- moved to ticket --

[velvet shard]

is this bot going to be remade to use the new threads feature in the future

[final forum]

Hi I need help so when making a ticket and this pops up how do I get rid of this

[craggy geyser]

Unless they remove the private threads from needing boost level 2 then no

[final forum]

Like I’ve got the ticket making down it’s when I react to it

[craggy geyser]

You can't stop it happening, but it goes when you click dismiss message in the bottom, or whne you restart your discord

[final forum]

Thx

[iron night]

Gave 1 Rep to Swift (current: #7 - 126)

[honest pecan]

help

waht is this help pls

Anyone help me please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[honest pecan]

%level

[jade topaz]

umm

i have a problem

i tried using ticket tool for my server, and i got banned from the site

but idk why

[solid stream]

$mt

$mtt

¯\_(ツ)_/¯

[mystic hound]

[flint vapor]

i have ticket bot in my server but it is no showing up on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[sage verge]

Ive ran out of room in closed ticket category. Is there a way to expand it without deleting them?

[spring tulip]

How many different ticket.. panel... buttons things can a person make (without premium)

[severe path]

1

[severe path]

no

[mystic hound]

if you mean panels there's no limit, but if you want to combine them ( like in #🎫│make-a-ticket ) then you need premium

[hexed turtle]

How Make this

[tawdry roost]

The bot in my discord is saying that my server isn't active?

I still have premium

[humble sequoia]

-- moved to ticket --

https://docs.tickettool.xyz/en/general/setup

[obtuse zealot]

help

I can't assign it to where my server's channel is

@atomic solstice

[atomic solstice]

check if the bot has permission to view that channel and send messages in that channel

[obtuse zealot]

bot sees channel

managar there is

[atomic solstice]

can it send messages in that chnanel?

type $debug in that channel

[obtuse zealot]

yep

bot not working on server

[atomic solstice]

what happens when you type $debug in that channel?

[obtuse zealot]

I wrote

[atomic solstice]

check the server settings, click the members tab and there search for Ticket Tool

tell me if the bot shows up there or not

[atomic solstice]

looks like the bot has been removed from your server, please try to invite the bot again

[obtuse zealot]

I threw it from the server, got it again, didn't work

waht?

[wet drift]

hi, can someone help me real quick

when a certain user create a ticket, he cannt see it

[lunar patrol]

دعم فني ؟

[formal heron]

Hey guys, my $claim doesn't work

[jade topaz]

delete this you leaking your ip

[formal heron]

Foxed

Fixed*

[robust sandal]

Frame

Technical support?

Arabic (ar) → English (en)

[scenic plinth]

/ar Do you still need help @lunar patrol