🆘│community-support

[mint pivot]

tf

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[kind hawk]

Hey, can you switch the button language of Tickettool in French ?

the language option on the site i think is only for the site :/

i might be blind too

[eager cargo]

You can edit the button message int he dashboard

Although that's premium only, apologies.

[kind hawk]

oh its ok then. they can live with close and not Fermé 😄

[old herald]

Can someone help what do i do when it says this

[scenic plinth]

This means you have not verified your email for your discord account, which that server requires you to have in order for you to add bots.

[old herald]

Its showing me this now

[glass prairie]

How i can imvite the bot in my server

[jade topaz]

The bot needs permission to type in that channel

[spark hound]

Go to #573205317870157855 and you'll find the invite link on Step 1

[glass prairie]

How can i make a server channel that member cant message on it

[hazy umbra]

Idk

[golden basalt]

.

I've already paid for the bot's premium subscription and haven't receive the subscribe role, is this normal? I just wanted to make sure that I never miss anything in this server.

[jade topaz]

Hallo

[eager cargo]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[humble elbow]

I set up everything for the ticket tool, but it doesnt show the reaction under his message to make an actual ticket

[spark hound]

It doesn't show the button?

[humble elbow]

Yep

[jade topaz]

Try pressing "send" again and delete the original panel

[humble elbow]

I did

2 times

[jade topaz]

In the settings part, does it say "enabled"?

[humble elbow]

I will check rn

[jade topaz]

Aight

Should look similar to this, remember to press save of course

Another thing that is needed, is premium (I think?), which iirc can be recieved for a free week trial

[spark hound]

For what?

[jade topaz]

For the button feature to work

[spark hound]

Nope

It doesn't need premium for that

[jade topaz]

Hence why I said "if I recall correctly" :D

[humble elbow]

Should look similar to this, remember to press save of course
I cant even find that between my settings lol

[jade topaz]

Question, when did you last update Discord @humble elbow ?

[spark hound]

Huh

That didn't even happen when I started using discord

[jade topaz]

I think they are using an outdated client, hence why buttons wouldn't show

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/866282857860300830

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
182/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
LucaYT#0001
User ID:
484759783220576258
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
77

[humble elbow]

That might have been the problem yes

[jade topaz]

Might have been, yes

[slow crescent]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[slow crescent]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[slow crescent]

$hel faq

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[slow crescent]

$help pannel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[slow crescent]

how can i make multible pannels?

[spark hound]

$help panels

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[spark hound]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[spark hound]

Finally

Wait

I give up

Found it @slow crescent

[slow crescent]

I want like mutible panls

like in #🎫│make-a-ticket

[spark hound]

God help me

$multi

Come on

I forgot the command for it

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[craggy geyser]

Here you go

[craggy geyser]

$mp and $mp2

[spark hound]

ohh

Thanks

[jade topaz]

help

support?

[mystic hound]

if you want to look at all the commands feel free to open a demo ticket and type $commands

[mystic hound]

yes?

[jade topaz]

on the dashboard my server is not showing

[jade topaz]

I did refresh and re - invited the bot

still not working

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

its fixed

ty

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 131)

[spark hound]

thanks

[iron night]

Gave 1 Rep to Light (current: #4 - 132)

[jade topaz]

guys i have that multi pannel problem again. how do i set the premium?

i put the same settings as my server on a friend's server and now i send you pictures of how it does.

[jade topaz]

My server

[jade topaz]

My Friend's server

[quasi walrus]

anyone know the link for mod system

[craggy geyser]

Your friend needs premium

[craggy geyser]

It is a custom version of wick. I don't think it is freely available so if you want the same functionality get wick

[quasi walrus]

i have it

how can i fix this @

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[quasi walrus]

thanks '

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 106)

[jade topaz]

@craggy geyser he have premiun

[craggy geyser]

How did he get premium? A code or a subscription?

[jade topaz]

I have not bought the premium either yet the multi panels work

I just added the premium bot ticket tools and then it worked

[craggy geyser]

Your sever has premium enabled, so you are probably on the free trial

[jade topaz]

Nope

if you want I will add you to my server so you see that I don't have the premium

[craggy geyser]

Run '$debug' in your sever a second. That will prove you do have it

The fact the diamonds on your dashboard weren't red shows you have it

You have premium on "time" until 24th. So 6 more days, so probably free trial

[jade topaz]

I don't have a diamond

[craggy geyser]

Here. Next to the multipanel section

[jade topaz]

yes I clicked premium free but I also did it on my friend's server and yet I don't like multi panels

[craggy geyser]

Either it didn't activate on theirs or they used it before

[jade topaz]

i copied the same things on my server and yet multi pannels works on my server. in my friend's server no

@craggy geyser I am the owner of all 2 servers

[craggy geyser]

Either it didn't activate properly, or has been used in the past

[jade topaz]

It is the fist time

[craggy geyser]

Comparing the two severs screenshots, you can see that the second one has a red diamond next to the multipanel settings

Try staring it again. Or it finished

[jade topaz]

I actived now

But nothing

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

Follow the second half of that

[jade topaz]

I do but nothing

[craggy geyser]

What is the sever id it doesn't work on?

(if you can't find it easily, the sever name will work)

[graceful crown]

Is there a way to do ticket categories when a ticket is opened?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[graceful crown]

Sorry - if it's a hardware request, I want the ticket to go to channel A, and software request to channel B, that kind of thing

[tribal cedar]

You can do that with 2 panels

Since you will have a category options for both panels.

[graceful crown]

ahhh

[tribal cedar]

If you had premium you could put both panels in one panel message which we could help you with otherwise sending both panels in 2 messages isn't that bad

[ancient glen]

How can I make a bot that creates a conversation that is written for everyone

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[karmic spruce]

Hello eveyrone

[tribal cedar]

Hello

[jade topaz]

Hello, I have the premium ticket tool and have converted all panels to that version. Can I remove the regular ticket tool to save on role space?

how can i manage that who all(roles) can see the tickets?

[tribal cedar]

In permission options theres a new everyone specification there

In panel configs -> settings -> permission options

@jade topaz

[chilly oracle]

Does ticketool transcripts enforce Discord authenication? We realized that some of our tickets are fairly sensitive in nature, and securing the tickettool links would be extremly beneficial for us.

[eager cargo]

No, it does not. Apologies. You can hide transcript channel to trusted people only if you'd like.

[chilly oracle]

Alright.

I appreciate the response. We use TicketTool in a business capacity. We're talking about ticket categorization and how we'd like to correlate TicketTool transcript links by a category using a third party system. However, the concern being that because of lack of authentication aggregrating those links could potentially lead to a huge security risk considering they'd be categorized by vectors interested in by malicious entities/individuals.

[analog timber]

Yo

[tribal cedar]

Yo

Sorry got a question @analog timber ?

[jade topaz]

Could someone answer this question for me?

[tribal cedar]

I'm not 100÷ sure as I left mine but I can't see the reason why not... as long as you don't plan to at some point lose your premium and convert back.

Sorry I really don't like answering unless I'm 100÷ sure.

[jade topaz]

a question with the ticket tool bot

[tribal cedar]

Shoot

Most questions im normally 100÷ sure on. :p

[jade topaz]

?

[tribal cedar]

Do you have a question?

[jade topaz]

yes

with the bot

[tribal cedar]

Ok. What's the question

[jade topaz]

is that the bot does not give me the servers I have and I do not get in the part of bots, because it happens to me?

[tribal cedar]

Are you saying you don't see your server in the manage servers list?

[jade topaz]

yes

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

Do this

[jade topaz]

and the bot does not appear to me in the bots section

[tribal cedar]

You need to follow the instructions above and logoff then log back on

[jade topaz]

ok

[tribal cedar]

You need to be the server owner, an admin on the server, or have had your role added to dashboard perms by one of the 2 above mentioned people

[rough moth]

Log out from that site and log back in

[tribal cedar]

Did you logoff and log back in?

[jade topaz]

I'm the creator of the server, but I still don't get the list of servers and the bot doesn't appear in my server's bot list

[rough moth]

Please log out of the website and log back in and tell us if this solves your issue

[jade topaz]

lo ise

[tribal cedar]

@jade topaz have you invited the bot already?

[jade topaz]

yes

[rough moth]

What does this mean?

It worked?

[jade topaz]

nothing

[rough moth]

Is the bot invited to the server

[jade topaz]

no

no

[rough moth]

You need to invite the bot first

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[rough moth]

Use the third link above

[jade topaz]

yes

[rough moth]

You said you didn’t…

I’m confused

[tribal cedar]

@jade topaz what is your primary language?

What language do you speak

[jade topaz]

Spanish

thanks and served me :D

thanks @rough moth

[iron night]

Gave 1 Rep to ! DisguisedBaby (current: #9 - 99)

[rough moth]

Np, 1 off 100 👀

[jade topaz]

xd

[rose ermine]

Hey what role do you need to put a bot in another server that your not the owner of?

[scenic plinth]

You need to have the manage servers permissions (Administrator privileges override this)

[rose ermine]

So the administrator privilegas?

is this correct?

[scenic plinth]

You need either Manage Server Privileges or Administrator Privileges

[dreamy sable]

i need someone to help me setup the ticket please

i have this problem @scenic plinth

[scenic plinth]

Relog into the dashboard, also don't ping random support.

[jade topaz]

heyheyyy i made a panel/ticket but there is like a button which says to create a ticket but id like that to be just an emoji but i dont know how to do thatt

[rough moth]

Do you have premium?

[jade topaz]

Nope

[midnight steeple]

how can i setup the emoji in the embed text?

[rough moth]

It’s a premium feature to customize ticket names, buttons, and such

[dreamy sable]

bro ive tried resetting

it says it right there

[jade topaz]

ohh alright

[dreamy sable]

its not doing nothing

[jade topaz]

thank youu

[rough moth]

Use $id “emoji” and type it there

[rough moth]

Did you log out of the website and log back in

[rough moth]

Anytime

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

Read this for more info ^

[midnight steeple]

but how do i type it i have ht eid

866438040796528671

its id

[rough moth]

$id

When u get the id from the command type it in embed

[tribal cedar]

Type $id :emoji-here:

[rough moth]

^

[tribal cedar]

It will return a string that you put into the message

[midnight steeple]

$id :emoji-here:

[rough moth]

Yes but put your emoji

That you want to use

[tribal cedar]

And do it in your server

[midnight steeple]

$id

[scenic plinth]

If you're talking about how you put it in the embed, copy and paste what it gives you.

[midnight steeple]

i tryed it dont work

😦

[scenic plinth]

Only works in your server

[rough moth]

Yes, and it’ll send you the emoji id that you want to use

[midnight steeple]

im not owner just admin is it a problem?

[tribal cedar]

No

[midnight steeple]

then i dont get a repley from my server

[tribal cedar]

Does the bot have access to post in the channel your using it in

[midnight steeple]

yes

[tribal cedar]

Type $debug to make sure

[midnight steeple]

found

owner editet it

• is the command for it mb

[rough moth]

No worries

[golden shoal]

Hey - to bold text is it **text**

[eager cargo]

Yup

[golden shoal]

Awesome.

[jade topaz]

people who cant see the tickets are getting notifications how do i fix

[eager cargo]

Are you using the view as role feature to "test"?

[jade topaz]

dk how do i check

[eager cargo]

Did you go into your discord server settings, head to the roles tab, and click view as role then open a ticket while viewing as that role?

[jade topaz]

yea done that they cant see the ticket but they get notifications is that somthing to do to on their side

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Jul 19, 2021, 12:29 AM

[oak stream]

What am I supposed to do here ?

[tribal cedar]

Update discord through app store

[golden shoal]

I can't add custom reaction?

[jade topaz]

I set the bot to log creating, closing, and deleting tickets in a certain channel but why does it not do that?

[vale laurel]

How do we get premium? 🙂

Also does premium allow edits on the part where it says create ticket?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[mystic hound]

And yeah it can be edited under "button options"

Button options --> create ticket settings --> button text

[jade topaz]

Ticket tool isnt replying in one of my server even it has admin perms

@mystic hound Can u help?

or anyone?

[vale laurel]

Ty, will sign up now! ❤️

[jade topaz]

@upper flower

[jade topaz]

.

[upbeat pike]

Does anyone from the community know? When I try to log in with my account, the official page tells me that the data is not invalid but it is well located, what do I do? help

[jade topaz]

i face same sometimes

[scenic plinth]

@jade topaz Quit pinging random staff for support. We have personal lives to attend and can't answer your questions the second they are posted.

[jade topaz]

ohk sorry

[scenic plinth]

You did it again.

[jade topaz]

@scenic plinth u arl came can u help now pls

[jade topaz]

bruh 👀

[scenic plinth]

Thats 4 times, also refer to your ticket. I'll help you there.

[prime bridge]

THOR#0064 has been warned!
They were notified via dms.

[jade topaz]

turned off ping 👍

[scenic plinth]

Make a ticket please

[jade topaz]

ok

waiting frm much time

still got warn rather thn help

[upbeat pike]

is what i have done

[jade topaz]

Same frm long time

[upbeat pike]

xd

ah

ok

[scenic plinth]

I don't see a ticket made by you Borix

[rough moth]

Go to #🎫│make-a-ticket to make a ticket

[upbeat pike]

maybe it must be because I put it in Spanish language

[rough moth]

All support members see all tickets i assume

Or possibly not

[upbeat pike]

ah

[rough moth]

I can’t be sure

[scenic plinth]

Oh that is why I didn't see it. If you are spanish wait for someone to help you there.

[vale laurel]

So i signed up for premium but I don't know what the author and stuff is, is there any design ideas that you have that I could follow to make it look good?

Sorry i am a noob!

[upbeat pike]

okey

[rough moth]

Author is optional

All of it is technically optional

Let me show u what I use

[vale laurel]

Ty!

[upbeat pike]

I can still use the translator, but it doesn't matter.
Thanks for the help

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 122)

[eager cargo]

Here's a bit of designs

[rough moth]

I only use these parts of the embed, the rest is blank

You can use the title url to add a link to your title if you would want

[vale laurel]

Ty! I have an idea on what I wanna do, I wanna be able to have an embed with all the info on, then 3 buttons that open 3 diff types of tickets, is that possible?

[eager cargo]

Yup

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[vale laurel]

Oh kill me.

I am not smart enough for this haha

My poor brain

[rough moth]

No worries

[mystic hound]

When creating a ticket, we specify that we may take up to 24-48 hours to respond, this wait time is due to the heavy load of tickets we get every day. However generally we do get to you quite sooner than that, in this case, your ticket was answered in 24 minutes. Your warning was given for a rule 4 violation ( read up on #546557408902905896 ). Hopefully you understand why you got warned now.

[jade topaz]

I'm Sorry my bad

Didnt pinged

[vale laurel]

where do i find the panel ID?

[rough moth]

It’s the panel number

At the side of the panels

Like your first one would be 1, second would be 2, and etc

[vale laurel]

Oh, ofc! Sorry for the stupid question

[rough moth]

Don’t worry about it

We are here to help

[vale laurel]

I may be back a few more times, ty for being patient with me and for your time ❤️

[rough moth]

Np

[sacred pine]

um it keeps showing this everytime i open the website, tried w diff accs and wont work

[vale laurel]

How do i get the info from the other two panels on there? Do I just put all the info on the first panel then use the combine to set the buttons for each one?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

@sacred pine ^ lmk if that works for you

[rough moth]

You out all the info onto one of the panels

The first one you mention when you do $panel {numbers}

[vale laurel]

Ok

[frozen rock]

Hello I don't like to annoy support I have a quick question, how can I put emojis into my embed description ? thank you in advance !

[rough moth]

Also make sure to have the bot invites

[sacred pine]

okayy thx

[iron night]

Gave 1 Rep to ! DisguisedBaby (current: #9 - 100)

[rough moth]

Do $id <emoji> it’ll give you the emoji id that you need to paste in the embed

[frozen rock]

oh alright, i just paste it like :IDOFTHEEMOJI: right ?

[rough moth]

No

Just use the $id command

[frozen rock]

alright thank you

[rough moth]

It’ll show you what to put

[frozen rock]

hello little question (again), how do I change the "ticket closed by" message please ? ty in advance !

[rough moth]

It’s in moderator options-> closed message

[frozen rock]

Thank you !!

[rough moth]

Np

[prime bridge]

[KA]Cubey|عبد العزيز has been silenced for 10m
Reason: Posting Discord Server Invites

[KA]Cubey|عبد العزيز#0011 | 852775549708795914

[sacred pine]

it shows 1 srvr which im not rlly looking for </3

[rough moth]

Do you have the bot invited in the server you are looking for

[sacred pine]

yep

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

Do you have those roles

Shown At the bottom

[sacred pine]

ya 😕

[scenic plinth]

What is this?

So you send it here...?

[zenith sedge]

yeah because i have a tool ticket

[golden shoal]

Hey - is there a way to trigger my multpanel in another channel if I need to point someone to my #support-tickets channel?

@rough moth

[zenith sedge]

uh thanks for reporting me

like bruh

[scenic plinth]

You can use command style tickets, but it doesn't direct them to the panel.

Also let's not ping random people please

[golden shoal]

My bad @scenic plinth for that.

[scenic plinth]

....

[zenith sedge]

i thought i had a ticket or how do i get one

[golden shoal]

Command style. Ok let me look into it thank you

[zenith sedge]

aand sorry for being rudde

[golden shoal]

Thank you @scenic plinth

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 123)

[weary sage]

How do I make it so that the person who created the ticket have permission to rename, add user, remove user, delete channel?

[spark hound]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[spark hound]

Wait

[viral roost]

I want to know how to authorize certain roles to interfere with tickets, please

[vocal fox]

i want to config the name of the tickets
like the name of the user as the name of the ticket

is this possible?

[golden shoal]

Multi panel built!!! Whhooot whoot

[ashen cove]

wasnt there a channel where i can see if the bots are online?

[craggy geyser]

Outages will be posted in #📣│bot-news. But also they are at the top of the member list so if you look in this channel you can see both are online

[vale laurel]

Hey the missing user “delete ticket” isn’t working. Am I doing something wrong?

[jade topaz]

how

can i add a role to see tickets

[humble sequoia]

-- moved to ticket --

[vale laurel]

$add @role name

[jade topaz]

ty

fixed

thanks @vale laurel

[iron night]

Gave 1 Rep to 🌸Lady Irish🌸 (current: #53 - 1)

[vale laurel]

You’re welcome ❤️

[tribal cedar]

Gj ❤

[south crag]

How do you enable ticket claiming?

[craggy geyser]

Do you have premium?

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[south crag]

Oh ok ty

[tribal cedar]

Got it?

Was just reading it

[jade topaz]

how do i disable this

[safe prairie]

You can't disable or edit this message

[jade topaz]

._.

[jade topaz]

can you at least redirect it to somewhere

bcs it's annoying

[safe prairie]

No, it will be send ever in the channel in that you send your panel.

[jade topaz]

oh..

[polar kraken]

hi i just set up the bot but it doesnt work and it gives me this message when i try to create a ticket - System Failure: @humble sequoia Missing permission VIEW_CHANNEL

can anyone help

[scenic plinth]

The bot cannot see the channel that you are trying to send the panel to, allow it to do so.

[rose lantern]

dwd

[dim bison]

The ticket tool is not removing peoples reactions automatically for me anymore, could someone help me fix this? https://i.imgur.com/r9pQFX3.png

[tribal cedar]

I believe that's just that you have to resend your panels because of a recent update.

[dim bison]

So, just recreate the panels and everything should work fine in the future?

[tribal cedar]

No just resend it with $panel cmd

They updated to buttons

[magic agate]

Hi

Need any suppory

[tribal cedar]

Whats up @magic agate

[magic agate]

Private please!

[tribal cedar]

I'm sorry I don't support in private you're more than welcome to ask here though

[magic agate]

friend I downloaded the game from the page in two versions, Google Drive and Media Fire but when I enter it tells me that I have the old version!

[tribal cedar]

You're at the wrong place. Are you talking about Sailor?

[tribal canyon]

Is it possible to block someone from opening tickets?

[tribal cedar]

Yes you can make a role and add the role to the dashboard under server configs @tribal canyon

Then add the new role to the user

[pale ibex]

is there a way to reset the bot?

[tribal cedar]

Sorry blacklist

[tribal canyon]

Wait

Lemme try that

[tribal cedar]

@pale ibex I'm not positive I would #🎫│make-a-ticket for that

[tribal canyon]

But how tho?

[pale ibex]

kk yeah i already did

[tribal canyon]

Wait lemme check the website

[tribal cedar]

Add the role to blacklist in server configs

[tribal cedar]

Then just be patient and they will answer. :)

[pale ibex]

do you think kicking and readding would work?

[tribal cedar]

I've heard it doesn't? The bot saved the info in this other person's case and I told them to make a ticket

Never heard more after that so I assume ttstaff helped the fella out

[tribal canyon]

@tribal cedar like this?

[tribal cedar]

No sir

That may work but what I'm talking about is in server configs

X out of that and click 3 lines on top left

[mighty sapphire]

How do i make it so claming is on ?

[tribal cedar]

Then go to server configs

[tribal cedar]

Do you have premium?

[mighty sapphire]

No.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[tribal cedar]

Premium is required for claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[mighty sapphire]

Ok nvm on this bot.

[tribal cedar]

You won't find a better one. Have a nice day though

[mighty sapphire]

I will keep this bot but im going to keep looking.

[tribal cedar]

Kk. If you have any other questions theres almost always someone to help

FYI the diamond on the website means its premium but most of the popular features are totally free.

[mighty sapphire]

I found onr but i will keep this one as a bck up.

one

back up.

[tribal cedar]

Awesome gl to you!

I gotcha. :)

[mighty sapphire]

?.

[jade topaz]

Premium is required for claiming

@prime bridge

@prime bridge help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[silent kindle]

how do i setup a ticket?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

^

[silent kindle]

that doesn't help me at all

[rough moth]

Did u even look through it…

[silent kindle]

yeah

i was looking through and before i asked the question

[eager cargo]

What don't you get?

[rough moth]

The docs go step by step on how to set up

[silent kindle]

it still made no sense

it says join the support discord or something if you get stuck and you say look in the docs and go step by step i got stuck so how am i supposed to go step by step if i don't know how to get to the next step?

[rotund patio]

Hey, how do I get the bot to ping roles

wont work

[mystic hound]

what is it that you have trouble with? what step

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[mystic hound]

@rotund patio ^

[rotund patio]

Thanks

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 133)

[silent kindle]

finding the panel

[mystic hound]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[mystic hound]

does that help? or are you having trouble getting to that page?

[silent kindle]

that helped a lot more than the docs did

[mystic hound]

well if you need anything else feel free to ask

[distant magnet]

How to make a ticket ?
Create a ticket channel

[humble sequoia]

-- moved to ticket --

[sweet anvil]

Where is the invite link for the premium bot?

nvm found it

[silent kindle]

how much does the premium bot cost?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[jade topaz]

@silent kindle^^

[silent kindle]

what if i have it on a server? will it remove itself or stop working when the time runs out?

[jade topaz]

it will stop working

[silent kindle]

ok thx for the help tho

[jade topaz]

np

[jade topaz]

basically

i logged into to add my ticket tool

and its not showing the serverand i tried loading it already

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Oh, if you mean you are wanting to invite it, I think the dashboard stopped showing servers without ticket tool. Use the invite link below

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[tough wedge]

how to add picture to embed?

@fleet lantern

[spark hound]

Don't ping support team or staff.

[tough wedge]

why?
they selpping or what?

...

[ashen agate]

is there any way to remove this ?

[craggy geyser]

Because that is what it says in #546557408902905896

[craggy geyser]

The options for it are in the panel settings on the dashboard

[craggy geyser]

Not really. It is a discord requirement with the button, but only you can see those messages for when you open tickets. And the reason it is not really is because it gets removed when you restart discord

[ashen agate]

aha okay

[tough wedge]

ok

[tough wedge]

which panel?

[craggy geyser]

Whichever one you want the image of

[tough wedge]

and here how can me mention support team role when some one open ticket?

[tough wedge]

hmm ok

[tough wedge]

{support team}

?

like this

[craggy geyser]

In "edit panel message" , there is two options, thumbnail url and image url. But they are premium features

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tough wedge]

ok thx

[thick socket]

is it possible to not have the embed when someone opens a ticket?
so just the text and the close button

[rough moth]

Try putting {empty} for the embed part

[thick socket]

hmm, will try thanks

doesn't work, do I need to have premium to remove the footer?

cuz it is a blank embed, just that it has a footer with the ticketool.xyz ticketing without clutter thing

i don't want the embed at all

[mystic hound]

yeah the footer portions of the panel/ticket message require premium to modify

[thick socket]

ah alright then, thanks @mystic hound for the clarification

[iron night]

Gave 1 Rep to Light (current: #4 - 135)

[late condor]

Hey there. I had activated a trial for the premium version, and couldn't get it to work properly, and it is now expired... Never had a chance to really use it and am wondering if I can get another trial or redemption code to try out before I purchase monthly.

[rough moth]

Contact the support team in #🎫│make-a-ticket

they may or may not work something out for u

but be careful next time with the trial

[jade hull]

how to add ppl in ticket

[rough moth]

do $add {user id}

[wheat torrent]

Can I add emoji using the bot ?

@rough moth

[rough moth]

Like add an emoji to the server?

If so no and don’t ping me

[rough echo]

I need help this keeps popping up

Idk why

And it’s every server I’m in that has this

Can anyone help

[tribal cedar]

Update your discord client

[vivid dagger]

How do u update it?

Because the same thing is happening to me

And idk how to fix it

Anyone know who to update my discord client

[eager cargo]

Head to your app store, search discord, and update.

[vivid dagger]

Oh ok thanks

[eager cargo]

My pleasure

[robust nexus]

Hi, how do I make the media that is disconnected invisible?

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[eager cargo]

So you are using Ticket Tool, alright. That's not a command for everyone just a tag for this server only. Can you elaborate on your issue?

[robust nexus]

how to remove that

[eager cargo]

IIrc, offline members are hidden once the server reaches 1k+ members

Hey @languid gate! Regarding your statement in #📈│reviews (#📈│reviews message).. I wanted to let you know that indeed you can use the bot and site on phone! Can you explain a bit more on what your issue is?

[robust nexus]

Why ?

[eager cargo]

That's just the way Discord has it, apologies.

[robust nexus]

Mhh ok

[languid gate]

I cant have a button to have a Create Ticket

[eager cargo]

Are you referring to creating a panel to have tickets in your discord server?

[rancid fog]

How can I fix this

[tribal cedar]

@rancid fog I would submit this as a #🎫│make-a-ticket as this is not a typical error

[rancid fog]

ok thank you

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #11 - 58)

[tribal cedar]

Np

[red yarrow]

hi, can it be disabled? So that the quoted message is not sent.

[eager cargo]

No, apologies.

[red yarrow]

:c okey

[west grove]

como lo pongo en español :c

[robust sandal]

⎝⎝✧ຮαynαℝ453✧⎠⎠

as I put it in Spanish :c

Spanish (es) → English (en)

[rough moth]

/es Need assistance?

[robust sandal]

¿Necesita ayuda?

English (en) → Spanish (es)

[west grove]

yo nesesito ayuda :c

/es Need assistance?

[robust sandal]

¿Necesita ayuda?

English (en) → Spanish (es)

[west grove]

es

es

no hablo ingles :C

[jade topaz]

Can I team member contact me.

There's a server using the ticket bot to scam people.

[tribal cedar]

Please use #🎫│make-a-ticket

[west grove]

:c

[tribal cedar]

Sorry I don't speak Spanish you might also want to create a ticket

[humble sequoia]

-- moved to ticket --

[jade topaz]

مساعده

help

@SUPPORT TEAM

help

why ticket s does not open

[rough moth]

Trying updating your client if it’s an issue everywhere

[jade topaz]

what client

am mobile

[rough moth]

Yes update your discord client, like the app

[jade topaz]

updated

nothing

[rough moth]

U sure? Check the App Store/google play store

[jade topaz]

k

[rough moth]

Are you able to create a ticket here btw?

[jade topaz]

told ya

@rough moth no

[rough moth]

What does it say

When u try

[jade topaz]

bro

the ticket reaction it dosent able

s*

updated everything

[rough moth]

Does it say interaction failed?

Or anything?

[jade topaz]

no

nothing

[rough moth]

Hmm

Try clicking the demo reaction in #🎫│make-a-ticket

[rough moth]

U can’t see reactions at all?

[jade topaz]

yup

[rough moth]

You are using some beta discord

[jade topaz]

oh

[rough moth]

Try using the regular one

[jade topaz]

shot

[rough moth]

The beta u might be using may be an old one

[jade topaz]

ill see

ill delete the app and install again..

it works

thanks so muchh

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 102)

[rough moth]

Np

[jade topaz]

I have all notifications muted on my server except for mentions and pings. I figured out how to set the bot up in my server, and all is working well. The only problem is, none of the mods get a ping even though the role is assigned. Is there an option that I'm missing to ping us admins/mods with the red notifications instead of the standard white pings when a new ticket is created?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

I've entered the text in the the listed place above and verified that the roles have mentions enabled by anyone. When I go to test it, the roles appear in blue as if they were actually pinged correctly, but they don't still actually ping admins or mods. It's still just the white notification instead of the red.

[surreal hedge]

I got the trial and the premium perks are not working.

[vital nest]

hello

how do i ping a channel? on the ticket dashboard

I need help also

[spark hound]

Tell them to update their discord

[spark hound]

I unfortunately don't know about this

[vital nest]

o 😦

[craggy geyser]

Use the channel id

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[craggy geyser]

For example:

$id #🆘│community-support

[humble sequoia]

<#776680605517742090>

#🆘│community-support

[vital nest]

@craggy geyser ty

[iron night]

Gave 1 Rep to Swift (current: #8 - 109)

[craggy geyser]

No worries

[vital nest]

btw do i still include the sign {< >}???

[craggy geyser]

I think you just need the <>

[vital nest]

okay ty

[craggy geyser]

If it doesn't work, try with {} as well

[vital nest]

@craggy geyser ty again 😄

[iron night]

@vital nest :: You can't rep Swift#9871 for 54 minutes and 32 seconds. Try coming back later?

[mystic hound]

[vital nest]

@mystic hound One question how do i let players see the ticket if it's alrdy closed?

wait nvm i think i found it

[hexed scroll]

how to add multiple reactions in a panel

like 2 tickets in a pannel

panel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[spark hound]

Here

[hexed scroll]

oh k

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: steam scam
Moderator: @pale pilot

[fathom radish]

@abstract folio كيف أخلي البوت يمنشن رتبة معينة لمن ينفتح تكت ؟

@copper owl -

[copper owl]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[copper owl]

^^

[fathom radish]

مشكور ..

[round swift]

can i remove the Ticket Tool Bot (Free) once the Premium Ticket Tool Bot is already in the Server? (Premium User here)

[delicate sable]

[Premium] Hey there, I do have a problem that both bots are in the server(full perm) and the dashboard doesn't give me the possibility to select the Premium bot in sys config.
To note, it was once possible but with the BOT ERROR message. After I selected the Free edition, the premium option was gone.
Help

[rough moth]

Yes

[rough moth]

You only need one bot in your server

[delicate sable]

The idea behind having both was as a secondary option, but I can see where the problem might be

[rough moth]

Make sure to select the bot you want to use here

[round swift]

Thanks for the feedback sir. Much appreciated!

[rough moth]

Np

[delicate sable]

the problem remains

[rough moth]

You aren’t able to change it?

[delicate sable]

That's right

[rough moth]

Try logging out of the site and logging back on

[delicate sable]

I'm trying this since this morning, no effect

There might be a way to re-enter the premium key

[rough moth]

Hmm, I’m not sure then. I’m able to modify mine fine. Try contacting a support member in #🎫│make-a-ticket. It may be some site issue or something for you.

[delicate sable]

Yep, thank you @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 103)

[rough moth]

Np

And it looks like you’re on pc. My last suggestion is trying it on mobile

Maybe that could help

[tacit canyon]

Just setting up ticket tool. I want to only allocate view channel, manage messages, manage permissions on a channel by channel basis rather than having it apply server wide. Is there a way around this?

[rough moth]

its easiest to give ticket tool perms server wide, otherwise you will have to set up those ticket tool perms in channels/categories ticket tool uses

[tacit canyon]

I have granted ticket tool all perms for our support category other bots seem to be okay with that, Is it just going to be a limitation ill have to put them server wide to get the bot to work?

[hard bronze]

How to set multiple open buttons?
Because I want to use it for different purposes

[rough moth]

do you have premium?

[hard bronze]

sure

[rough moth]

if its not working, then yes

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[rough moth]

read this

[hard bronze]

okay

[tacit canyon]

Sucks but ill accept it for what is going to be such a handy bot! I am quite tight when it comes to what gets server wide perms, If anyone knows a work around though give me a ping 😉

[hard bronze]

ok

[tacit canyon]

sorry got another quick question, New tickets are open at the top of the server channel lists, Can I make them go into a certain category ever time further down the list?

[rough moth]

yes you can

[humble sequoia]

Warning: This channel isn't a ticket

[tacit canyon]

thanks!

[rough moth]

$help open

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rough moth]

give me a sec

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rough moth]

there^

[tacit canyon]

oh great I had not seen all these advanced settings

[hard bronze]

What’s the iD?

[tacit canyon]

perfect

[rough moth]

the numbers by your panels

[hard bronze]

#1 #2 ?

[rough moth]

Yes

[tacit canyon]

One more! not sure its going to be technically possible though, Can staff reply to tickets anonymously without their name showing?

[rough moth]

nope

[fossil yoke]

Hi! Quick question about the add command because I don't think I'm doing it right
I'm using ^add 831768720548036618 to add a user to a ticket but it's saying "Missing required option: [User/Role] (optional channel)"
What should I do to make the command work?

[chilly summit]

How can I create multiple ticket reactions in a single ticket?

similar to #🎫│make-a-ticket

[craggy geyser]

Technically, if you have set a category to open the ticket to, as long as that category has the manage perms, you don't need them sever wide. The issue is before you set that, it was making them outside of a category so needed perms for generic sever

[craggy geyser]

See below

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[craggy geyser]

Are you doing it in a ticket, and are you certain that is the right id?

[jade topaz]

Look so I actually have set up the correct commands and in my server people have to verify to get access to the server but for some reason when they create a ticket they are unable to get access and view that channel

Please help

I will send a image

This is what it says

Could someone join my server and set it up or

Could someone tell me what to do

Thanks

[craggy geyser]

Have you had someone make a ticket and they couldn't see it then?

If so, check the user perms

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

How get premium rôle?

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

Thanks

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[fossil yoke]

Yes and yes

(sorry for the double ping, my phone accidentally sent a sticker)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[spark hound]

@abstract isle

Here

[abstract isle]

@spark hound what is this?

[spark hound]

The people with these roles won't be able to use ticket tool commands or create tickets

If you add roles there

[abstract isle]

ok thanks!

[abstract isle]

@spark hound

[spark hound]

<3

[abstract isle]

and this?

@spark hound

[spark hound]

The number of tickets can be opened on all your panels at once

[spark hound]

*Maximum number of tickets

[abstract isle]

ok thanks G

[craggy geyser]

Per user

[tacit canyon]

Just checked seems to still be doing it, Maybe I need to remove the panel and re set up?

[scenic plinth]

How many channels are in the set category?

[hard bronze]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hard bronze]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[hard bronze]

$help channel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hard bronze]

How to set up a specific channel?

[rough moth]

for it to go to a specific category or?

[hard bronze]

Go to a specific channel instead of the current ticket

[rough moth]

you mean category? a channel cant go to a channel

wait

im not sure what u r trying to do

[scenic plinth]

Try to do <#channelid>, as displayed how that panel is displayed.

[hard bronze]

ok

Got it

[weary geyser]

How do you do 1 ticket per member per panel?

[iron horizon]

is here any Arabic to support me

[fallow aurora]

Anyone able to assist. I've noticed since the update on 29th June, we no longer get transcripts saved in our nominated transcript channel. Is this a known issue?

[eager cargo]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[eager cargo]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[faint kestrel]

ya but they are not responding

[iron horizon]

yah there's no any replying

[faint kestrel]

see

[eager cargo]

They might be busy at the moment, please be patient

[eager cargo]

Can you run $debug in the transcript channel?

[faint kestrel]

ok bro can u help me>?

[iron horizon]

Can you schedule an appointment for me when we know when they're coming?

[faint kestrel]

do u know how to do a ticket>@eager cargo

[eager cargo]

I don’t know when they are available apologies

[eager cargo]

Read over #573205317870157855

[fallow aurora]

Yep. You want the link?

[eager cargo]

Indeed I do!

[fallow aurora]

https://discordapp.com/channels/509192800865353738/662692902245498910/867523379036422156

[hardy scroll]

hi

i joined this server because i have a question.

i am trying to set up ticket tool in my server, and something wont work

[iron horizon]

Really it is difficult or almost impossible to do a ticket from mobile we wish you make it easier for the ticket makers of mobile

[eager cargo]

What’s your server ID?

[eager cargo]

What’s that something?

[hardy scroll]

So I have a transcripts channel, but when I close my ticket it immediately deletes it.

it doesnt show reopen, transcript, and close

it just deletes

and i want to save the transcript

[eager cargo]

Apologies for the inconvenience but the only way to manage ticket tool in your servers dashboard on the site

[fresh widget]

Anyone knows why the website keep telling me that the bot can't send in the channel? Its permission are set correctly, its not my first rodeo...

[eager cargo]

Enable two step close

& two step ticket

[fallow aurora]

395933744751443978

[eager cargo]

Whats your server ID?

[fresh widget]

628241831280508939

[eager cargo]

One moment

[eager cargo]

One moment

[iron horizon]

Thanks for your work and your tired with us

[iron night]

Gave 1 Rep to Quo (current: #1 - 153)

[eager cargo]

Do you mind opening a ticket? I'll be able to assist you more there.

[fallow aurora]

Yep will do, thanks

[iron night]

Gave 1 Rep to Quo (current: #1 - 154)

[eager cargo]

My pleasure

[eager cargo]

Can you open a ticket for me? I'll be able to assist you more there.

[little juniper]

How can i make this show their name?

[hardy scroll]

okay

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[eager cargo]

@little juniper ^

[little juniper]

ah

[jade topaz]

can someone here help me out

[eager cargo]

What's your issue?

[jade topaz]

you know what it is

[eager cargo]

The panel message? You said you were able to find it.

[jade topaz]

renaming a panel i a panel

[eager cargo]

Yup, you wanted to do something like #🎫│make-a-ticket right?

[hardy scroll]

@eager cargo omg it worked

thank you so so much

your amazing

[jade topaz]

yep

[eager cargo]

My pleasure

[jade topaz]

but the reactions

[eager cargo]

Ah okay

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[hardy scroll]

i have another question

[eager cargo]

You can customize the button message here, ATC.

[eager cargo]

Hm?

[hardy scroll]

so i have a support team role, and I gave the role to myself

wait one sec

nevermind, i fixed it

[eager cargo]

Alrighty

[jade topaz]

how do i name every multi panel

@eager cargo do you know how

[eager cargo]

Tell me what you want to edit

These?

[jade topaz]

yep

[eager cargo]

Alright, so go into your panel settings

[jade topaz]

ok

[eager cargo]

You there?

[jade topaz]

yeah

[eager cargo]

Alright

Now go to Panel Options

[jade topaz]

k

[eager cargo]

Now press Edit Panel Message

[jade topaz]

k

[eager cargo]

and thats it, you can edit that message to be whatever you want

Thats what the message in #🎫│make-a-ticket is.

[jade topaz]

yeah too add a feild

ok

[eager cargo]

Yup

[jade topaz]

ok can you help me with another thing

when someone creates a ticket it auto names the channel

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[eager cargo]

Yup

[eager cargo]

You can change that here

[jade topaz]

alr thx bro

[eager cargo]

My pleasure

[hardy scroll]

Quo your so amazing

[eager cargo]

No! You are

[hardy scroll]

aw, tysm! :)

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 156)

[noble needle]

!transer

$transfer

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[noble needle]

I am sorry guys, not the best at english. so if i want to transfer my premium bot to a different server do i have to provide a ID to one of the staff or where do i send it to/where do i transfer it.

[vivid phoenix]

Hey i need some help with setup, i cant access the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Try that

[vivid phoenix]

I tried that, does it have anything to do with me being on my phone and not my pc?

[scenic plinth]

Make a ticket, preferably a billing ticket.

[scenic plinth]

There shouldn't be. Are you the server owner?

[vivid phoenix]

No but i have administrator

[scenic plinth]

Hm, if you use $level do you have level 4?

[vivid phoenix]

Yep level 4

@scenic plinth it works now hahaha just weird

[jade topaz]

How do I make it ping a specific @
Like it pings the person who opened it but nothing else I want it to ping me @scenic plinth

[rough moth]

dont ping support

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

thats for roles

but if u want it to ping you just use your id

[eager cargo]

If your wanting it to ping the person who opened the ticket, you can use the {user} variable.

[rough moth]

they said "it pings the person who opened it but nothing else"

pretty sure they want it to ping them

its best to ping a "support" role, users that help in tickets

but you can still use your name as well if wanted

[jade topaz]

Sorry

[rough moth]

for what? nothing to be sorry about :)

[jade topaz]

I did that

[rough moth]

dw about it

[jade topaz]

Ok

[rough moth]

just dont it again

[jade topaz]

Tysm I wont

Wait I’m confused

[rough moth]

whats up

im bouta start a match in warzone, but looks like quo could assist you while im gone

[eager cargo]

To just ping the person who opened the ticket use the {user} variable in the ticket message. Don't put your ID or anyone elses.

[rough moth]

they said it already pings the user who opened it

[eager cargo]

Ticket options, edit ticket message.

[jade topaz]

OHH U CAN CLICK THOSE

[eager cargo]

Yeah haha

Then you can do <@ID>

So for you it'd be @tender shadow

Click save and you're all set

[jade topaz]

Do I do the embed message or the regular one?

[eager cargo]

Regular one.

[jade topaz]

How do I make it so the person who opens it can’t close it

Only the support team can

[eager cargo]

Head to button options, and make it support team only, click save.

Then for the command, head to command configs on the left side bar and click settings on $close and set to support team only.

[jade topaz]

Tysm everyone here has been a big help @ support team jk I got u lol tysm

[scenic plinth]

Don't ping random people for support.

[jade topaz]

Ik someone already warned me I already apologized
Sorry again

[jade topaz]

Please can someone help me

In my server the default role is the Member role
And I want that role to be able to make tickets but when that role creates it the channel is not visible to them

PLease help someone

[mystic hound]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

Not support team I want ONLY the member role to be able to create tickets and view the created channel

[drowsy solstice]

Can I create a custom message or is it necessary to use it from the bot?

[eager cargo]

Unfortunately it needs to be from the bot.

[eager cargo]

Add the @ everyone role as a disabled role and add the member role to allowed roles.

[jade topaz]

Howw please tell

[eager cargo]

Go into your button options in panel settings and check out the create ticket settings

[jade topaz]

still not working Please help

[drowsy solstice]

ooh, thanks

[plush lantern]

Can you put gifs in ticket panel?

[jade topaz]

Can someone tell me how to allow only a certain role to make tickets not the everyone role

[lethal void]

Pls help me

[high valley]

is there a way to limit the number of open tickets per panel? not just the global number

[rotund kite]

Unfortuately no currently.