🆘│community-support

[verbal matrix]

I'd love the possibility to close a ticket after a certain amount of time if no further messages are being send.
For example: I use the command $close 1d, the bot sends a (customizable) message and if there are no responses, the bot automatically closes the ticket after 24 hours. If the user responds, the bot will send a message that the automated closing has been cancelled

[eager cargo]

We used to have that feature but rate limits don’t like us

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[verbal matrix]

Oh
Not even for Premium Servers?

[eager cargo]

No, apologies

[verbal matrix]

Oh okay..
It is kind of anoying to go through every ticket (we have easily 20-30 opened) every day to check if the user has responded to the last message or to finally close the ticket

[eager cargo]

Apologies, but we can’t risk the bot getting rate limited for everyone and then it’s down

The feature may or may not come back, only time will tell

[verbal matrix]

Yes I understand that, I justed hoped there would be a solution 🙃

[barren mesa]

I get this message when I try to log in to dash via discord auth. I have the bot in my servers, however, when I added I did discord auth so dont have account login.

[scenic plinth]

You are trying to login to the docs. Login to the link below.

[humble sequoia]

https://tickettool.xyz/manage-servers

[barren mesa]

appreciate you!

[jade topaz]

How so ping roiles upon ticket cration

i asked this before but kinda forgot

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[stable pebble]

Hi

[robust sandal]

قذيفة الخادم

Russian (ru) → Arabic (ar)

[silk moth]

.

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

Edit this to change the output of the custom command 7!

[prime bridge]

!Jè{DR}𝐇𝐄(FI)GUMBALL#6691 has been warned!
They were notified via dms.

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: spam and pinging support
Moderator: @pale pilot

[whole mica]

hi i was wondering if u can help me i am trying to restrick tickets from everyone seeing them how can i do that???

[tribal cedar]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[tribal cedar]

Nvm that was changed

@whole mica in permission options of the panel config there is the everyone role at the bottom of the options.

[whole mica]

i turn that bit of for everyone

[tribal cedar]

Ok the next ticket should reflect the change

[whole mica]

do i restrick all of them for it

[tribal cedar]

Yes I would. Though read messages should be enough

The user open perms would be for the single user opening the ticket so they would be unaffected by the everyone perms

[whole mica]

okay thank you so much

[tribal cedar]

Anytime

[autumn solstice]

is there a way to notify the people with the reason why their ticket was closed?

I see its with the premium one, no worries thanks in advance!

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[autumn solstice]

any reason why the reaction of a user stays?

[tribal cedar]

Nornally because their ticket didn't open correctly

Could be any number of reasons why thats happening

[unique anvil]

Reactions aren't removed anymore because reactions are outdated

Resend your panel to use the new buttons that Ticket Tool uses now

[tribal cedar]

Ah I had never seen what it looked like only that error message

Ty @unique anvil

[iron night]

Gave 1 Rep to TheShadow (current: #30 - 5)

[autumn solstice]

how exactly how I do so?

[tribal cedar]

Step 3 in #573205317870157855

Or $panel #

Where # is the # of the panel on your panel configs page

That always seemed odd saying to me.

[autumn solstice]

got it

@tribal cedar thanks

[iron night]

Gave 1 Rep to Enigma (current: #12 - 53)

[tribal cedar]

Anytime

[scenic plinth]

You can have them update their discord app. However if you wish to use reactions use the command $oldpanel <panelid>

[tribal cedar]

Ty @scenic plinth I didn't know that myself. About $oldpanel

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 118)

[tribal lynx]

Does anyone else have problems at the moment with the Tickettool?

Can't reach the website either.

[tribal cedar]

http://tickettool.xyz ?

[tribal lynx]

Yes

[tribal cedar]

I also seem unable to access lemme try pc

[tribal lynx]

Also the ticket system in my Discord is fully down.

[scenic plinth]

$dashboard

[tribal cedar]

Full down on premium as well

[scenic plinth]

Hm

One moment please. Is it giving you and error at all logging in on the site?

[tribal cedar]

Page didn't send any data

[tribal lynx]

I can't open and close, get a automatic reply in Discord what says: You don't have premium.

[tribal cedar]

Is what it says to me

[tribal lynx]

Or something like that, just deleted the messages XD

[scenic plinth]

They have to fully update their apps. If it still doesn't work you need to resend the panel.

[tribal cedar]

@solid stream is looking into it rn

[scenic plinth]

Make sure you have premium enabled on the server.

[scenic plinth]

Avoid pinging him although I'll confirm it for you.

[tribal lynx]

It is, for more than a year by now.

[tribal cedar]

It is full down though for me. He says discord side but will update us

[jade topaz]

is the website working?

[tribal cedar]

The website appears down but dev staff are aware

502 now

Bad gateway

[jade topaz]

ok, thaks

[tribal cedar]

Nps

[tribal lynx]

No problem at all, happy that I'm not the only one.

[scenic plinth]

They've been notified.

$ping

[tribal lynx]

👍

[scenic plinth]

Is premium completely unresponsive?

[tribal cedar]

Yes

[covert fiber]

Same ^

[tribal cedar]

I tried it on first report.

[still spear]

Regular users can’t make tickets in my discord

[tribal cedar]

Right. All services down atm

Dev staff are aware

[still spear]

Oh

[scenic plinth]

K both bots just went offline. Please be patient.

[still spear]

How do I give permission to specific roles like for them to just open a ticket

[tribal cedar]

Hmm. I've never tried that but once its back up we can work through that

I'm sure we will figure out a way

[still spear]

Well I just mean in general my friends are getting you don’t have permission message every time they try to just open a ticket

Idk it’s weird

[safe osprey]

I just cant open a new ticket

[tribal cedar]

@safe osprey right bots are down atm. Devs are aware.

[still spear]

This is from earlier

When it was up

[fallow mauve]

Why Ticket Tool is offline?

[jade topaz]

^^^^

[tribal cedar]

Issues. Devs are aware patience please.

❤

[fallow mauve]

Ok

[tribal cedar]

Ty

[scenic plinth]

⚠️ Developers have been notified of an outage with both bots as well as the Ticket Tool site. Please be patient while they work to recover the bots and site. Until then all services will remain unavailable.

[humble sequoia]

Pong! Latency is 267ms. API Latency is 80ms [-]

[tribal cedar]

Website up

[sacred plaza]

why is ticket tool offline

[tribal cedar]

My premium just came back

[scenic plinth]

@sacred plaza

[sacred plaza]

thanks sir

[scenic plinth]

Opposite but its fine.

[humble sequoia]

Pong! Latency is 370ms. API Latency is 79ms [-]

[solid stream]

premium is online, free is on it's way.

eta 20 minutes for 100% back online

[tribal cedar]

Ty ❤

[dire coral]

Just glad you guys are quick on it. ahaha.

[tribal cedar]

Wicked quick reactions

The team here is top notch

[dire coral]

did webhost go down?

[solid stream]

It was good timing, I've got home not 30 minutes ago.

[keen saddle]

hola

[vapid pecan]

any error in bot?

[scenic plinth]

@vapid pecan

[tribal cedar]

Lol good deal!

[solid stream]

not 100% the cause, but whatever it was caused all the database connections to get used and locked out.

[vapid pecan]

@scenic plinth when will be back

[scenic plinth]

Also avoid ping me please.

[vapid pecan]

@scenic plinth

[tribal cedar]

Wow lol

[dire coral]

Sounds like it could of been just a webhost connection error.

I even got error page when trying to go to your website.

[jade topaz]

now that was funny

[tribal cedar]

Not really.

[scenic plinth]

K I'm going to ask once more not to ping me please.

[tribal cedar]

This is a place of business. No room for trolls

[jade topaz]

just waiting for a white dot from #wick-mod-logs

bots back up right?

[vapid pecan]

ok

[solid stream]

mute him.. 5 minutes.

[dire coral]

oof

[scenic plinth]

Premium is

[dire coral]

[light geode]

[dire coral]

Stitch!

[tribal cedar]

Love new stickers

[dire coral]

me too.

[jade topaz]

really, I am in the manager menu for the regular one?

and I just added the bot

to my server

[jade topaz]

try and send or save somthing

[scenic plinth]

Yes. Doesn't mean its fully online.

[solid stream]

We are 1/4 online for the free bot.

[tribal cedar]

I have to duck out sorry but you guys got this. Bbiab

[dire coral]

is the bot connected via your website webhost? Cause I am still getting error screen for the website. Maybe it is just on my side.

[grand sleet]

Hello, ticket bot is down in my server

[jade topaz]

you should read before you umm yeah nvm

[scenic plinth]

@grand sleet

[grand sleet]

Thanks

[jade topaz]

quick question but when you mentioned the prem bot was online does this mean just the bot and not site

[solid stream]

both should be

[jade topaz]

this all i see when i reload the website

[dire coral]

^ im getting the same issue

[solid stream]

That's due to a cloudflare error

try starting from https://tickettool.xyz

[jade topaz]

ight

[maiden needle]

How come the bot is offline?

[dire coral]

@maiden needle

[jade topaz]

cause it needed to rest

[dire coral]

Lel

the bot overworked its self. you wouldn't want to work for over 24 hours without a break either.

[maiden needle]

Any idea on how long till it is back on

[scenic plinth]

Developers have stated 20 minutes.

[maiden needle]

No worries thanks for your help

[slow hemlock]

does anyone know why my servers are not poping up

in https://tickettool.xyz/manage-servers

[jade topaz]

it went like this when i tried to log in with discord ;-;

[solid stream]

iF the bots offline in that server it's not going to show

[slow hemlock]

why is it of line

[solid stream]

YOu can't login to the docs.

[scenic plinth]

You're logging into the docs. Login to the dashboard.

[solid stream]

It crashed.

[slow hemlock]

in just my server?

[solid stream]

All of them

[slow hemlock]

damn

[solid stream]

it's about 50% online

[jade topaz]

aah thank you

[fallow mauve]

[iron night]

Gave 1 Rep to BattleEye (current: #10 - 70)

[jade topaz]

https://tenor.com/view/mashu-kyrielight-fate-grand-order-mash-anime-bow-gif-16655442

[slow hemlock]

when is it coming back on line

[scenic plinth]

20 minutes.

[solid stream]

should be around 10 minutes.

[mystic socket]

https://giphy.com/gifs/brat-tk-chicken-girls-hayden-summerall-kR6jwhI4fGN4OeRvp1

[slow hemlock]

thanks

[iron night]

Gave 1 Rep to BattleEye (current: #10 - 71)

[solid stream]

takes about 5 minutes each 1/4

[slow hemlock]

https://tenor.com/view/thumbs-up-good-great-excellent-like-gif-4987000

[jade topaz]

hola

hi

[jade topaz]

hola

ñ

[jade topaz]

ahre

[solid stream]

The last 1/4 is coming online.. eta 5 minutes for everything.

[scenic plinth]

Hola, ¿alguno de ustedes necesita ayuda?

@pseudo glen

[jade topaz]

no ya esta bien xd

[scenic plinth]

...

[jade topaz]

mmm?

[earnest lava]

Ok so I added the bot in my server, but im having issues adding a ticket desk to a chanell.

Nvm got it

[frank anchor]

how did u fix it

[earnest lava]

I found the side bar

[languid oyster]

Does tickettool.xyz do anything against servers that use this bot and break discord tos?

[rough moth]

I’m not sure, but they could possibly disable the bot for their server

But you would have to report them in #🎫│make-a-ticket

And see what they want to do

[frank anchor]

I just added the bot to my server and don't know how to set it up

[rough moth]

check out #573205317870157855

or this

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[compact plume]

" it says invalid from body"its only happing to the members who dnt have the admin Permission

[rough moth]

tell them to update discord, r u sure its only non admin users

[compact plume]

yes i have asked a members he said its a imvalid form and i tried it came for me i was a admjn

[rough moth]

tell them to update discord

should solve the problem

[compact plume]

How is update solve the problem of bot?

[rough moth]

its not a bot issue

just tell them to update their client and it should solve the problem

[unique anvil]

Discord when they first implemented buttons did it differently than now, they need to update Discord to use the new way that Discord needs buttons to work

[rough moth]

^^

[jade topaz]

how can i add a user to a ticket

[humble sequoia]

-- moved to ticket --

[rose ermine]

Hey When I create a ticket it goes to the top of my server instead of the open ticket section. How can I fix that?

[scenic plinth]

How many channels are in the category?

[rose ermine]

Just 1

I have the Category of open tickets and then the option to create a ticket.

[pallid narwhal]

$vote redeem

[scenic plinth]

Does ticket tool have access to that category?

[pallid narwhal]

$help vote

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[pallid narwhal]

$vote

[humble sequoia]

Votes

Current Votes: 7
Lifetime Votes: 7
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 12h, 0m
To redeem your current votes use $vote redeem

[pallid narwhal]

$vote redeem

WHAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAT

[rough moth]

?

do you need something?

[pallid narwhal]

This does not work

[rough moth]

the bot dms u a premium key

make sure ur dms are open

[pallid narwhal]

O

Ok

Now

[rough moth]

try redeeming now

[pallid narwhal]

$vote redeem

Thank you!

It came

Thank you @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 96)

[rough moth]

np

[pallid narwhal]

Wut?

[rough moth]

this is a scam

[pallid narwhal]

Yea

Report

[rough moth]

dont bother, i reported it already

[pallid narwhal]

How do I use the premium key?

[rough moth]

go to the dashboard

and it should say redeem premium at the top left

[pallid narwhal]

Link pls

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

Already being taken care of, sorry about that.

[rough moth]

no worries

steam scammers come frequently here

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: steam scam
Moderator: @mystic hound

[golden shoal]

Hi! I am receiving invalid form body error. How can I fix this? Greatly appreciate the advisement.

I don't think I ever got my premium key

[rough moth]

update your discord client

[golden shoal]

My app?

I'm not following

[rough moth]

yes update your app

[golden shoal]

Understood thank you

[compact plume]

Helppp

[golden shoal]

Same thing I got.

[rough moth]

update your discord app

[compact plume]

Its updated

[rough moth]

and did it work?

[compact plume]

Nope

[rough moth]

could u try doing it again

and send me a screenshot of the error

[rough moth]

are you all good now?

[compact plume]

Its the but discodd updates automatically

And the Screenshot was not mjne

[fallow bone]

I need help with ticket bot in my server

[rough moth]

what do you need help

[fallow bone]

How r work it

[rough moth]

did the other users problem get solved

[rough moth]

how to set it up?

[fallow bone]

Yes dms

[compact plume]

No they r having the problem i am admjn of the server the admins are able but the members with member role cant do

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

@fallow bone I dont respond to dms regarding ticket tool support, it can all be done here

this is the basic setup for ticket tool

[fallow bone]

I don’t get it

I just need help

[rough moth]

tell them to update discord

that is the problem

[rough moth]

with what specifically

i cant help if you dont give me context

[fallow bone]

Can anyone that answers dms help me set up the ticket bot in my server pls

[rough moth]

Not through dms, do it through here

[spark hound]

Don't dm staff if you need help with something. Just tell them what you need help with

Here

[fallow bone]

WHA

A###

What do I suppose to do

[rough moth]

What do you need help with

[fallow bone]

It’s not working

[rough moth]

tell us that

[fallow bone]

My bot

[rough moth]

what is not working

the whole bot?

[fallow bone]

How to set it up

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow bone]

Bruh

[rough moth]

this tells you how to set it up

[fallow bone]

I tried that

It does not work

[rough moth]

#573205317870157855 read over this

[fallow bone]

Still taking me to same thing

[rough moth]

what have you done so far

what part did you set up

[spark hound]

@dense mural here

I need a little help. I know to ping the support role, you have to write their name. But my support role, looks like this : » 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 ღ

What do I do? Do I write it like that?

[rough moth]

use the id instead

[spark hound]

@rough moth thank you

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 97)

[rough moth]

np

this is tts support

not sure what the link leads to but i aint clicking it

[scenic plinth]

What is this for?

[rough moth]

some ETH miner possibly?

no idea tbh

[scenic plinth]

Oh ok, well sorry we can't help you with that.

[rough moth]

it was some other game, related to eth mining, but yeah this is for tts and tts only

[jade topaz]

The bot isn't logging in my server ;-; I'm so confused I allowed the bot to see the channel and send messages.

[scenic plinth]

Can you use $debug and send me the link here it will send.

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/865480271918399488

[scenic plinth]

Do you have a logging channel set?

[jade topaz]

Yes

[scenic plinth]

What actions is it not logging?

[jade topaz]

I don't know but it isn't logging after it sent this message

[scenic plinth]

Can I get your server ID?

[jade topaz]

861159483556364308

[scenic plinth]

Which panel is this?

[jade topaz]

like the number? It is #1

[shell depot]

Can I make it so that the tickets will get created in a specific category?

[scenic plinth]

So for here it is showing me you have nothing enabled to log. All these are red which means it will not log them, although you do have a transcript channel which would not be the issue.

[quiet monolith]

في سيرفر انا فيه اونر بس ما يبين

الو

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[robust sandal]

! 𝐑𝐋 | I love you Hinata

There is a server I am in it an honor but it does not show

Arabic (ar) → English (en)

[jade topaz]

Oooooh wow thank you so much where can I find that?

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 120)

[scenic plinth]

Panel Configs ---> Logging Options

[jade topaz]

Thank you thank you

[iron night]

@jade topaz :: You can't rep 𝘝𝘶𝘹𝘪𝘢♡#0443 for 59 minutes and 28 seconds. Try coming back later?

[scenic plinth]

/ar Relogin to the dashboard please @quiet monolith

[robust sandal]

إعادة تسجيل الدخول إلى لوحة المعلومات يرجى @quiet monolith

English (en) → Arabic (ar)

[scenic plinth]

Np

[quiet monolith]

حاولت ما منفعش

[robust sandal]

! 𝐑𝐋 | I love you Hinata

I tried, it did not work

Arabic (ar) → English (en)

[scenic plinth]

/ar Use $level in your server and tell me what number it gives you

[robust sandal]

استخدام $level في الخادم الخاص بك ويقول لي ما هو الرقم الذي يعطيك

English (en) → Arabic (ar)

[shell depot]

So if I create a category, all those members who create a ticket will be able to see each others tickets?

Or should I just make that category Private?

[scenic plinth]

No, whatever you have your permissions on your panel as is what Ticket Tool will give when a ticket is open. Category permissions will not sync with channels created by the bot.

[quiet monolith]

ما طلعلي رقم

@scenic plinth

@radiant moss

[robust sandal]

! 𝐑𝐋 | I love you Hinata

I don't get a number.

Arabic (ar) → English (en)

[scenic plinth]

/ar First off let's not ping staff for support. Secondly I will create a ticket for you and one of the Arabic Support Team Members will assist you.

[robust sandal]

أولا دعونا لا بينغ الموظفين للحصول على الدعم. ثانيا، سأنشئ تذكرة لك، وسيساعدك أحد أعضاء فريق الدعم العربي.

English (en) → Arabic (ar)

[jade topaz]

I have this problem please help me !

[tribal cedar]

What do your button options looks like?

Its either they were done wrong or you need to update discord

[jade topaz]

Ok

[rough moth]

You need to update your discord client

Pretty sure that’s what that is

[tribal cedar]

Interested to find out

[jade topaz]

Thanks its it thanks i AM stuped

xD

Thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 54)

[tribal cedar]

What was it update or buttons?

Anytime

[jade topaz]

Bye i AM going to update

[tribal cedar]

Kk

[violet laurel]

this is happening

members are not able to access this

[desert summit]

You have to Update Your Discord i guess

[violet laurel]

?

its updated

how to update?

its updated

[desert summit]

In Play/ AppStore

[violet laurel]

its updated bro

its not working

[desert summit]

.

[violet laurel]

nvm that

[desert summit]

Yeah #🎫│make-a-ticket

[violet laurel]

?

should i ask for help on that?

[desert summit]

Open a Ticket

Yes

[violet laurel]

opened

ok

[desert summit]

Their is the Support

[violet laurel]

i posted the query

[tribal cedar]

Thats 100÷ update client @violet laurel

[violet laurel]

?

[tribal cedar]

Go to app store and update discord

[violet laurel]

im dumb

[tribal cedar]

No your not

[violet laurel]

i dont have app

its on browser

[tribal cedar]

Then what was it? I'm not good with browsers settings

[violet laurel]

they told that i should tell others to update discord

but i dont think that is prob

[humble sequoia]

-- moved to ticket --

[tribal cedar]

Believe me we've had the same support request for that error going on almost a week now

Just scroll up you'll see

[jade topaz]

Hi I need help

It keeps saying this interaction failed for tickets

[rough moth]

try updating your discord

[jade topaz]

All the time

I have

[rough moth]

can u open a ticket here?

or is it just in your server

[jade topaz]

Everywhere

[rough moth]

yep, then you need to update your discord

go to the app or google play store

and update it from there

[jade topaz]

Ok

[slender hound]

bot is setup bot it wont work

[jade topaz]

how can i contact the support staff about the bot?

[scenic plinth]

If you want I can assist you here or a ticket can be made.

[tribal cedar]

Check to make sure you didn't blacklist everyone role in server configs and also in your button options in panel configs isn't restricted on the create ticket section

[hard heath]

I have this issue even when the role of the Bot and the Bot (added as a Member) has that permission active

[rough moth]

It’s missing it in a certain channel try giving it admin

[snow birch]

how do I make animated emojis appear in the panel name?

[tribal cedar]

Panel name? I think impossible. Do you mean panel message?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tribal cedar]

Awesome.

$id

[sudden gulch]

hello

[tribal cedar]

Hi

[sudden gulch]

How I can mention in tecet?

[jade topaz]

How can i Made a ticket?

[rough moth]

here or for your server?

[rough moth]

mention a role or user?

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

My server

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

you will first need to setup the bot

?

[jade topaz]

it does not work. I did the setup but I don't check the letter to click

[rough moth]

you dont see the letter or it doesnt work?

[jade topaz]

@rough moth i don't see letter

[rough moth]

does ticket tool have correct permissions

[jade topaz]

@rough moth has all the permissions. I put it admin, I enabled the room with all checked

[rough moth]

check if your discord is updated

[jade topaz]

if you want I invite you to my server so you can check it out. ok?

[rough moth]

i cant do that

make sure your discord is updated

if you cant see the button

[jade topaz]

Is uptade

[rough moth]

can u send me a screenshot of what it looks like

[rough moth]

try resending the panel

[jade topaz]

Nope

[rough moth]

are you sure you updated discord

go to the google play store and go todiscord

[jade topaz]

82.20 Stable

...

@rough moth yes

[rough moth]

yes what?

if your client is up to date and no reactions show up

it may be a permission issue or a mistake in the dashboard when setting up the buttons

[jade topaz]

I have discord update

[jade topaz]

This is my version

[worn bear]

Is there any other way for users to see the ticket emoji again?

Because there are people who do not see them and others who do

They make me Ping please

[rough moth]

tell them to update discord

[ocean nova]

With ticket tool, if the logs channel is deleted.
Is there any way I can go back and see the transcripts for tickets?

[rough moth]

Did u have them saved to your dms

[ocean nova]

No, they were only saved in the specific channel.

Just called #ticket-logs.

[rough moth]

I’m not sure if you can go back and find them yourself

But possibly someone here might have the power to see all your transcript logs

I’d #🎫│make-a-ticket and ask there

[ocean nova]

Alr ty.

[rough moth]

Np

[jolly spindle]

Hello

I have A problem

[rough moth]

What’s up

[jolly spindle]

Is not visible to me the server who i invite the bot on the dashboard

[rough moth]

Log out and log back in

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jolly spindle]

Ok

[rough moth]

Read this for further detail

[jolly spindle]

[rough moth]

All good?

[jolly spindle]

Yes

[prime bridge]

𝒞𝓁𝒶𝓎𝓉𝑜𝓃𝓃𝑜𝓇𝓉𝒽 has been silenced for 10m
Reason: Posting Discord Server Invites

𝒞𝓁𝒶𝓎𝓉𝑜𝓃𝓃𝑜𝓇𝓉𝒽#2031 | 800923165580197938

[surreal pagoda]

.

[weary plank]

Hola, hay alguien de habla hispana qur me pueda ayudar?

[robust sandal]

_Bratva

Hello, is there anyone Spanish speaking who can help me?

Spanish (es) → English (en)

[tribal cedar]

/es I can try through here if it's not too hard a question

[robust sandal]

Puedo probar a través de aquí si no es demasiado difícil una pregunta

English (en) → Spanish (es)

[tribal cedar]

/es using this for more than a couple messages get confusing on mobile lol

[robust sandal]

El uso de esto para más de un par de mensajes se vuelve confuso en el móvil lol

English (en) → Spanish (es)

[scenic plinth]

Oye, ¿cómo puedo ayudarte?

[near sierra]

/Hola, disculpen por la pregunta tonta, pero ¿como se hace un ticke y para que sirve?

[quasi shell]

How don do I get my key and loader

[jade topaz]

Ok so I invited the ticket to my server now what?

and gave it admin prives

privs

[weary plank]

Buenas, quiero saber como puedo poner un enter en el nombre o panel de los ticket, si no sd entendió bien, me refiero a esto.

Hola, puedes abrir un ticket si se trata de esto.

1. Reporte de bug
2. Reporte a usuario
3. Etc

[scenic plinth]

tendría que hacer varios paneles, a menos que tenga una prima que le permite hacer todos los paneles en un mensaje, cada uno por una razón diferente.

[weary plank]

Expliqueme más como es eso de la prima que permita hacer todo en un mensaje por favor.

Con prima se refiere a premium?

[scenic plinth]

Básicamente, esto le permite enviar todos sus paneles en un mensaje. Esto se llama multipanel, que luego enviaría como $panel<id><id>

[keen gyro]

i tried to send a panel to a specific channel but it tells me to do $debug in that channel and when i do it the bot doesn't respond and also the bot has administrator perms

[weary plank]

Osea, yo puedo crear varios paneles que luego unificaria en un solo mensaje?

[scenic plinth]

Give it permission to send messages in the channel.

[keen gyro]

ok

[scenic plinth]

Correcto te permitiría hacer eso

[weary plank]

Ok, una última duda. Con lo de id, se refiere a la id del panel verdad?

[scenic plinth]

sí

[weary plank]

Y luego ejecutaría el comando $panel (id de un panel) (id de otro) y todo se enviaria en uno solo.

[keen gyro]

it still wont respond to the $debug command

[scenic plinth]

Apologies I left to do something

[scenic plinth]

Can I get your server ID please

[keen gyro]

its ok i found out what was wrong

[scenic plinth]

Sí

[keen gyro]

it was that i had selected that i am using the premium bot when i did not have premium

[scenic plinth]

Oh alright

@quasi shell, in relation to your message in #📈│reviews, have you tried below?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[scenic plinth]

If your asking how to set up the bot visit the website below:

[humble sequoia]

https://docs.tickettool.xyz

[scenic plinth]

Puede visitar los documentos que envié anteriormente, sin embargo, este bot es para facilitar la comunicación entre el personal y los miembros de su servidor.

[keen gyro]

so when i save transcipt it sends this
`<Server-Info>
Server: Cosmic Anime (813884644897325096)
Channel: ticket-022 (865751599652798534)
Messages: 3

<User-Info>
Expand
transcript-ticket-022.html
3 KB`
How do i make it not send this part?

[weary plank]

@scenic plinth Disculpe, donde puedo ver la id de un panel?

[scenic plinth]

You can't, is sends all it regardless.

[scenic plinth]

la identificación del panel se mostrará a la izquierda de la opción de edición, si está en el tablero. Debería ser algo así como el # 1

[weary plank]

Ok

[weary plank]

Ya me perdí, disculpa. Puedo enviar una imagen de ejemplo, para que pueda ver como quiero que quede el panel?

Bueno, dejaré la imagen para que cuando estes conectad@ de nuevo puedas verla y explicarme. Gracias.

[patent forge]

How do I make the tickets 🎟 like above to have multiple options?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

^^

[near sierra]

Aa muchas gracias por la explicación y el consejo

[quasi shell]

How do i get my key

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

^^

[jade topaz]

Aye

[golden shoal]

How can I create multiple create ticket buttons like the #🎫│make-a-ticket channel? For example, Billing, Account, Other Issues

[spark hound]

@golden shoal

Multipanels

[golden shoal]

Oh goodness. I am sorry! Idk how I missed that post. Thanks @spark hound

[iron night]

Gave 1 Rep to RheaDoesExist (current: #37 - 2)

[spark hound]

It's okay though. I probably would've missed it too

[golden shoal]

Another question. What if I have multipanels to have multiple reactions for different tickets, can I still follow this guide?

Or is that just to much?

[spark hound]

Can you elaborate a little? Sorry I just woke up so I'm kinda slow right now.

[golden shoal]

NO worries and I am way passed by bedtime here lol

i host 3 servers. serverA, serverB, serverC. Is it possible to have multi reactions in each of my servers support ticket channels
In other words, can I have 3 "make-a-ticket" panels and multi reactions

[spark hound]

Each 3 servers need to have premium added for that.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[spark hound]

@wanton cipher sorry for the ping but here

[wanton cipher]

ye but still dont u nderstand

[golden shoal]

Oh yes. I have done the basic set up. I am just editing panels now .. I have 3

no worries. I will simplfiy and follow the doc

[wanton cipher]

it makes no sense

[spark hound]

As I don't have premium, I made 4 panels in the same channel

[spark hound]

It's easier

[spark hound]

Well, which part do you need help with?

[wanton cipher]

everything i got the ticket tool in my server right it just doesent right the ticket thing

[golden shoal]

aah! I thought about that too

[spark hound]

Do you mean it doesn't open tickets for you?

[golden shoal]

@spark hound so in that one channel you have 4 create ticket panels... server users and just click 1 of the 4

[wanton cipher]

i just dont understand

[spark hound]

The one they need. As all of the tickets would've been under the same category, I edited the open ticket embed so that it says which panel they used

As I can't change the name

[golden shoal]

got cha! Ok thank ya

[spark hound]

Yes, but can elaborate what you need help with?

[wanton cipher]

i just cant get ticket tool to say that #🎫│make-a-ticket on my server

[spark hound]

The panel's name?

[wanton cipher]

?

[spark hound]

This is hard

[golden shoal]

Can you send me a screenshot of how you have yours titled?

[spark hound]

Can we even send images here?

Like, is it allowed?

[spark hound]

Do you want to change the message in like in #🎫│make-a-ticket ?

[rotund kite]

Yes, for helping purposes (just nothing that violates the #546557408902905896 )

[jade topaz]

Hello

How can I let the bot mention me when someone open a ticket

[spark hound]

Oh okay then

Thanks

[spark hound]

Here

This is how I did mine

[jade topaz]

How can I put the emojis under the ticket tool message and make a ticket open for me?

[spark hound]

Under the ticket tool message as in to open a ticket?

[jade topaz]

Yes

[spark hound]

Oh, they use buttons now

[spark hound]

Like these

[jade topaz]

Like this

[spark hound]

Did you set the bot up yet?

[jade topaz]

Yes

[spark hound]

Well, it should already have the buttons under the message

Do you want multiple reaction buttons under one message?

[jade topaz]

@spark hound yes

[spark hound]

@jade topaz

Here

Multipanels

[jade topaz]

Thx

Thanks

[torn cape]

How to get custom emojies in "edit panel message"

[jade topaz]

Is it possible 👀

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[mystic hound]

@jade topaz ^

instead of using a role, if you want it to ping only you, use <@ 532696546462924820> without the space

[jade topaz]

@spark hound

Don't work

[spark hound]

So you have premium?

[jade topaz]

@spark hound yes

[spark hound]

You can wait for a staff member to help you as I don't know much

[jade topaz]

Ok

[jade topaz]

Ty

[iron night]

Gave 1 Rep to Light (current: #5 - 130)

[jade topaz]

Ok i do it

[burnt berry]

Hopefully a really simple question: I own premium, can't find the invite to the premium bot.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

The first blue hyperlink

[burnt berry]

Thank you 🙂

[craggy geyser]

No worries

[crisp wave]

Is there a suggestions channel?

If not, I'd like a feature to transfer tickets between panels

So if a user creates a ticket on the wrong panel I can move it

[dense tide]

hello

[craggy geyser]

Suggestion noted and passed to the developers

[fresh jay]

Hab ein Ticket geöffnet

Kann einer helfen

[jade topaz]

server

[solemn grove]

where can i turn off this function https://imgur.com/oZfwiDY

wo kann ich diese funktion abschalten https://imgur.com/oZfwiDY

[jade topaz]

dashboard not working

[leaden temple]

How do i make it so that the tickets are created in a specific category

[spark hound]

As in, they're opened and closed in a specific category?

[leaden temple]

they r opened at the top

[spark hound]

You want them to be under a category, right?

[leaden temple]

yeah

[spark hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[spark hound]

Here

[dim ruin]

هل هناك هنا مساعدين عرب

[shadow axle]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[dim ruin]

واذا ابغا اختار انجليزي ما اختار

[shy cairn]

is there a feature on tickets to let the ticket creators add people to a ticket, even if they are not the discord server owners/moderators?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shy cairn]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[shy cairn]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[shy cairn]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[shy cairn]

zilch on that...

[tribal cedar]

@shy cairn are you talking about $add ?

[humble fiber]

/en سلام عليكم

[robust sandal]

Peace be upon you

Arabic (ar) → English (en)

[humble fiber]

/en هاي

[robust sandal]

Of

Persian (fa) → English (en)

[humble fiber]

@tribal cedar @shy cairn

[shadow axle]

don't ping people

[scenic plinth]

/ar Let's not ping people, do you need help?

[robust sandal]

دعنا لا ننهم الناس، هل تحتاج إلى مساعدة؟

English (en) → Arabic (ar)

[robust sandal]

nance

لا بينغ الناس

English (en) → Arabic (ar)

[humble fiber]

yes

[scenic plinth]

/ar Ok, do you want Arabic Support?

[robust sandal]

حسنا، هل تريد الدعم العربي؟

English (en) → Arabic (ar)

[humble fiber]

yes

[jade topaz]

how do you um

[robust sandal]

𝔀𝓱𝓲𝓽𝓮𝓫𝓮𝓪𝓻𝓭

كيف يمكنك أم

English (en) → Arabic (ar)

[jade topaz]

enable transcript

[scenic plinth]

/ar I'll make a ticket for you.

[robust sandal]

سأصنع لك تذكرة

English (en) → Arabic (ar)

[robust sandal]

𝔀𝓱𝓲𝓽𝓮𝓫𝓮𝓪𝓻𝓭

تمكين نسخة

English (en) → Arabic (ar)

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[humble fiber]

@scenic plinth ok

[jade topaz]

i have done that, selected my channels but it still doesnt log it

[robust sandal]

𝔀𝓱𝓲𝓽𝓮𝓫𝓮𝓪𝓻𝓭

لقد فعلت ذلك ، اختار قنوات بلدي لكنه لا يزال لا يسجل ذلك

English (en) → Arabic (ar)

[scenic plinth]

/ar Let's quit pinging

[robust sandal]

دعونا نتوقف عن الأزيز

English (en) → Arabic (ar)

[scenic plinth]

Does it have permissions to access the channel?

[jade topaz]

yeah it was working like 2-3 weeks ago

i only just noticed it stopped logging the tickets and idk why

[humble fiber]

/en كيف اغير اسم لوحة

[robust sandal]

How do I change the name of a painting

Arabic (ar) → English (en)

[scenic plinth]

Is two step close / ticket enabled for the panel?

[scenic plinth]

/ar Refer to your ticket that was made for you.

[robust sandal]

ارجع إلى تذكرتك التي صنعت لك.

English (en) → Arabic (ar)

[jade topaz]

wym

[humble fiber]

ok @scenic plinth

[scenic plinth]

Does it give you the ability to save the transcript when closing or does it just delete?

[jade topaz]

it used to just, when the ticket was closed + deleted at the same time, it would just save it then in the log channel and then the ticket would be deleted

[prime bridge]

! d3s،R3B#0001 has been warned!
They were notified via dms.

[jade topaz]

#🆘│community-support \

i need help

@scenic plinth

[humble fiber]

ok

[scenic plinth]

Don't ping me, you need to explain your issue instead of saying "I need help"

[jade topaz]

doesnt say logs like it used to

this was it working on this date

[scenic plinth]

Use $debug in that channel

[rough moth]

those are two different types of logs

[jade topaz]

?

[rough moth]

nvm

[jade topaz]

do u want the link it sent me

ken

[scenic plinth]

They have both enabled.

Yes please

[rough moth]

ye i figured

[jade topaz]

maybe this will do

[scenic plinth]

Can you send the server ID separately here? On mobile doesn't allow me to copy and paste from embeds.

[jade topaz]

I believe it had something to do with this premium option but im not sure

809586990520991754

[scenic plinth]

That would mean if it is closed it would automatically save it instead of having a staff do it.

[jade topaz]

whats the command to save the transcript

btw what they did here, is this premium like different options

[unique anvil]

its a multipanel

[jade topaz]

free?

[unique anvil]

Premium

[jade topaz]

rip

whats the command to save the transcriot

[scenic plinth]

$transcript

Also try to enable 2 step close and 2 step ticket in you general options on the panel.

[jade topaz]

what would be the purpose of them

[scenic plinth]

Well first when you close it is it allowing you to see a red embed giving you the option to "save transcript"?

[jade topaz]

i have it done now, i just need to use the command before deleting the ticket and it'll save

[scenic plinth]

"Two step close" is disabling the ability to use transcript saving, as with it disabled it does not give the option to save it, as per it just deleting the ticket.

[jade topaz]

where is the 2 step close and 2 step ticket

?

[tribal cedar]

@jade topaz general options in panel configs

[humble fiber]

/en. وش ذي

/en وش ذي

[robust sandal]

What the

Arabic (ar) → English (en)

[rough moth]

/ar Give Ticket took the correct permissions it needs. Giving it admin is easier if you would prefer.

[robust sandal]

أخذ إعطاء تذكرة الأذونات الصحيحة التي يحتاجها. إعطائها المشرف هو أسهل إذا كنت تفضل ذلك.

English (en) → Arabic (ar)

[robust sandal]

@tribal cedar Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[tribal cedar]

Haha oops

[jade topaz]

Hi

[tribal cedar]

Hello

[jade topaz]

I am using ticketool on my server, and there is something strange. The button "create ticket" appears below the panel message, but not the envelope reaction emoji. Therefore, users on mobile can't react to the panel, so they can't open a ticket. Is this a known bug ? In a previous version i used i hadn't any issue like this. Thanks.

[tribal cedar]

Is it invalid form body?

[jade topaz]

No, i see the panel well, i see the button below.

The only thing missing is the reaction envelope.

[tribal cedar]

Well thats just an option in the button config

Show emoji in panel configs button options

[jade topaz]

i activated it

[tribal cedar]

But thats a visual thing

It wouldn't stop them from using the button

[jade topaz]

enable button and add emoji to button

well, on mobile they can't see the button :/

[tribal cedar]

Because they need to update their discord client

[jade topaz]

oh okay

[tribal cedar]

You can see it right?

[jade topaz]

on my mobile no, but i haven't updated it in a while haha

i will try

[tribal cedar]

Ok if not come on back were like McDonald's. Always open.

[jade topaz]

haha thanks a lot !

[tribal cedar]

Nps another thing to try if that doesn't solve the issue is to resend the panel message

Step 3 in #573205317870157855

[jade topaz]

it solved it !

[tribal cedar]

Awesome!

[jade topaz]

but okay, so what i need to do is to tell my clients to update their discord app

but before that, the old version of ticketool was working perfectly fine

there was an update on your side ?

[tribal cedar]

Yes what i do is I send a message to my channel below the panel message

that informs them of that

[jade topaz]

okay

[tribal cedar]

There was a massive update . Tt is always improving for its customers

[jade topaz]

you are working for ticketool ?

[tribal cedar]

I am not

[jade topaz]

ah ok

[tribal cedar]

;) just helpful

[jade topaz]

because i have an amelioration to propose

when you have a chanel where you put your panel

if a client react, there will be a bot message on the same chanel

informing only the client

but after the ticket is close, the message stay below the panel

it's only visible for the client but

if a client has to open 1 ticket every day for example

the chanel will be flooder

[tribal cedar]

Yea the only way to remove those is to client dismiss

[jade topaz]

flooded

yes

[tribal cedar]

Or restart client

[jade topaz]

it should be automatic no?

[tribal cedar]

Thats discord afaik it can't auto remove it yet

[jade topaz]

or at least a setup option on our side

ok

[tribal cedar]

But I fully understand and thought that myself and talked to TT owner about it and heard its discord limits

If they close their clients the messages go away but the alternative is not having that message which is so helpful

So imo its better this way. They get the channel linking to their ticket channel as well in that message which for most is super helpful

[shy cairn]

Yes

[tribal cedar]

Ah you can use $add with a userID or a @rolename

Its to be used inside the ticket channel you wish to grant access to

[jade topaz]

Is the bot down? doesn’t join my sever

[tribal cedar]

The bot is not down

[golden shoal]

is there a tutorial video for this ..

[tribal cedar]

There isn't but its simple enough with the great supporters here

Use #573205317870157855 to get through first couple steps

Load the dashboard up and click the question mark near options for extended help and as always specific questions can come here for answers

Just noticed what you replied to. Do you specifically need help with multi panels?

[jade topaz]

hey

is the bot open source ?

[scenic plinth]

No

[jade topaz]

fuck it

i want to do the transcripts but i don't have anywhere to start

im so bad with web development

oh

ofc it isn't open source there is premium stuff

[frail copper]

ticket creator can close&delete ticket how do i block it

help

[tribal cedar]

In panel configs -> button options restrict close to support staff only @frail copper

[frail copper]

enable support team only and forbidden

[tribal cedar]

Forbidden? Just enabling support team only should be enough

Only the people listed on that panels support roles on the general options would be able to close

[frail copper]

yes

[tribal cedar]

Sorry I'm not sure if your asking another question or not.

Either way after setting support team only the roles listed will only be able to $close or to use the close button

[frail copper]

my problem is solved ty

[iron night]

Gave 1 Rep to Enigma (current: #12 - 55)

[tribal cedar]

Awesome and anytime 😊

[jade topaz]

ahaaa

WTF

كسمكوو

[tribal cedar]

English?

[golden shoal]

Hey. I created a #ticket-queue channel for open/pending tickets. Is there a way to point new tickets to that channel?

Example:

[rough moth]

u can appoint tickets to a category

and then once it is claimed u can appoint it to another

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[golden shoal]

Awesome. Probably something I overlooked. I can do this from the panel config, right?

[rough moth]

yes

[golden shoal]

BOOM! On my way there now

Thank you @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 98)

[rough moth]

anytime

[golden shoal]

I do need help with multi-panels

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

^

[golden shoal]

Iam following it. I have already created the first panel where I need to disable the create ticket button .. but, I don't see where.

@rough moth
btw like this?

This is where I am stuck:

e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.```

[rough moth]

yes that works

[rough moth]

have you made multiple panels

[golden shoal]

yes ..

[rough moth]

did u change the create ticket reactions

[golden shoal]

that's the next step .. that's in the panel config, too

[rough moth]

yes

[eager cargo]

Go into your panel settings, button options, create ticket settings, and select on the Enable Button option

[rough moth]

its a premium ticket to make multi panels btw

feature*

[golden shoal]

Got it @eager cargo
I am premo @rough moth

[rough moth]

ok just making sure

[tribal cedar]

Sorry just seeing ping now

[golden shoal]

no worries

so, performing this command $panel 1 2 4 17 35, the 1 2 4 17 35 are just examples. so, in my case I have total of 4 or #1, #2, #3, #4

[tribal cedar]

You have 4 panels?

So just $panel 1 2 3 4

Or $panel 3 4 1 2 whatever order you want buttons to appear in

[golden shoal]

Makes sense .. thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #11 - 56)

[tribal cedar]

Nps

[golden shoal]

should i run that command in my main support channel or any channel where I have bot added to. I have a private #admin channel where I run commands from

for my other bots

[tribal cedar]

Run it where the panel would be located

Then delete your message

[golden shoal]

makes even more sense

on it...

[tribal cedar]

I keep the number listing in a private channel I have pinned cuz I'm working 21 panels with 2 panel messages between them

Gets a bit confusing $panel 1 2 3 17 18 4 5 6 7 20

Or somesuch

[golden shoal]

Sheesh that is a lot

[tribal cedar]

Theres an easier way to do it

[golden shoal]

Another question .. I just tested with my client. And the option to close is not showing on their end. That's a button feature right?

[tribal cedar]

Easier in the sense of sending the panel multiple times this is easiest if your new tho

[golden shoal]

I did that too .. another admin suggested it to me.

[tribal cedar]

Yup. Button options panel configs

Should show for everyone it might be off

[golden shoal]

it shows for me when I create my own ticket

[tribal cedar]

You could still use $close

Hmm they may need to update their client

Cuz buttons aren't user dependent

They are all or none

[golden shoal]

That worked .. actually easier than waiting on them to close it out

[tribal cedar]

:p

[golden shoal]

lol

[tribal cedar]

But if they say they don't see buttons in future

Have them update client and try

Massive discord update and seems like 99.999÷ of discord users don't update lol

[golden shoal]

That's true

Especially my older clients I had to drag from Facebook over to Discord

[tribal cedar]

I'm at 10÷ battery though any more quick ones?

[golden shoal]

I think I am headed in the right direction ...

Thanks @tribal cedar

[iron night]

@golden shoal :: You can't rep Enigma#0007 for 53 minutes and 42 seconds. Try coming back later?

[tribal cedar]

Good to know. :)

Thanks lol take care

[golden shoal]

You too

✌️

[tribal cedar]

🖖

[wraith relic]

Are staff apps open?

And if so, where do I find them?

[tribal cedar]

#📣│server-news message

[rough moth]

This is your first time chatting here

[rough moth]

but yes, here u can find where to apply, and the info for it.

[wraith relic]

Mmh, I am looking into become a Support Member here.

[rough moth]

Alright, well best of luck

[golden shoal]

can i edit the name of the bot?

[rough moth]

No you cannot

You can nickname it tho

[golden shoal]

Yes nickname.. that will work.

Also,

I'm getting it lol

[pine wadi]

for some reason, non-admin users in my server are not able to create a ticket

this is what shows up

[humble sequoia]

-- moved to ticket --

[wraith relic]

I've had that happen to me as-well.

[stable pebble]

@humble sequoia

[spark hound]

That's not going to do anything. What do you need help with though?

[stable pebble]

I spoke to your sales team.

I was not feeling well I found I had typhoid and I was in the hospital hospital of place today is my last day in the hospital but your sales team don't understand my situation and question me to pay you

[rough moth]

Just because you are not feeling well, doesn’t mean you’ll get the premium bot for free

[stable pebble]

This is not for the just feeling well I am have a serious typhoid in the typhoid is not adjust fever

[rough moth]

That doesn’t mean you’ll get exceptions

Everyone needs to pay for the premium bot

Or vote for it

Or win it somehow

[stable pebble]

I did not sad Avon organic I said to them let me come back from hospital I will sold out they are only pushing me have to pay RBI for go to hospital in typhoid condition how can I do these things

[rough moth]

Not sure what you just said or meant

[stable pebble]

I did not denied to pay I said to them let me come back from hospital

[rough moth]

U can always pay later

But that’s also when u will get premium

[stable pebble]

When I came back from the hospital because my test took a times to come what's happened to me.

How can I pay later

They gave me only 20min

Even they did not provide any bank details or link to pay

I am not a customer

I am there reseller