🆘│community-support

[cold shell]

does anyone here no java script if so i have some work for you

[wraith forum]

I know like really simple stuff

I can do some

Whats the task

[mystic hound]

hmm, ill note that down as well

[cold shell]

yo xion im trying to set a a discord server like you want have a chat for ideas

[mystic hound]

honestly seems easier to run $claim in each ticket

[wraith forum]

I feel like itd be easier to type $claim 1, 24, 29, 9, 7

Rather than in reach ticket

[cold shell]

for me in regards to claim that would be the system i would need for it to work for me

[wraith forum]

Depends

[mystic hound]

well the thing is ticket names in most servers, especially larger ones, ticket names are usually much more extensive

[wraith forum]

If you're on pc its easier to in each ticket

Becasue you can just copy paste enter in each ticket

Easily

[mystic hound]

or use the button, if on phone

[orchid inlet]

Hey, how can I tag any channel in my embed panel message? What variable do I need to use

[mystic hound]

you can use <#channelID>

[wraith forum]

I'd justbuse the ID

[orchid inlet]

Thanks 🙂

[wraith forum]

You know how to get channelid right?

Ig thats a yes

[orchid inlet]

Yes

Thanks guys @mystic hound @wraith forum

[iron night]

Gave 1 Rep to Light (current: #5 - 121)

[cold shell]

xion so you wanted to set a ticket limit per person say x amount for ever once reached they coud not open any more tickets ?

[wraith forum]

Dang I didnt get rep

[wraith forum]

No

[orchid inlet]

Thanks @wraith forum

[iron night]

Error: You're still on cooldown

[wraith forum]

I didn't say that

[orchid inlet]

oof

[wraith forum]

LOL

Its fine @orchid inlet

[cold shell]

please explain

[orchid inlet]

sorry bro, still appreciate your help tho haha

[wraith forum]

I did already

And I already got an answer

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 122)

[cold shell]

@wraith forum did the info i said before help in any way?

[wraith forum]

rep for helping me earlier

[wraith forum]

No

[cold shell]

🥲 lol

[wraith forum]

But the attempt was appreciated

[mystic hound]

thanks

[iron night]

Gave 1 Rep to Xion McPimpin (current: #52 - 1)

[mystic hound]

there you go

[wraith forum]

Ty ty

[cold shell]

yo light
for a dashboard function
make it so that you can either search for your tickets / place in folders/ or rearrange your tickets by numbers say exmaple make panel #5 into panel #1

if your still taking down ideas 😀

[mystic hound]

i assume you're talking about panels?

[cold shell]

yes srry i just reread my message lol

[mystic hound]

I recall BattleEye saying a dashboard rework might happen sometime in the near future, so maybe then, although there's other priorities before that

[cold shell]

are you allowed to say what might be to come for ticket tool

[mystic hound]

no

[cold shell]

but you will tell me right lol 😀
but thats cool that there working on it

do the dev either battle eye or developer do payed work not in relation to ticket tool but discord work for me say if i was to pay them

[mystic hound]

I don't think they do, but its not related to ticket tool so I can't really say for sure, depends on them.

[cold shell]

is there a way to get in contact with them

i do understand that they may not have time as they would be working on ticket tool

[mystic hound]

if you're trying to find developers for hire you'd have better luck on servers dedicated for that, or something like fiver

[cold shell]

ok t h an k s

[lament patrol]

Why?

[mystic hound]

Check which bot you've got selected under server configs

You selected premium bot without actually having premium

[timid bay]

hello is this feature available yet?

[light pollen]

Kann jemand Deutsch ich habe nimmlich einen Frage?

[robust sandal]

TOM

Can anyone German I ever have a question?

German (de) → English (en)

[mystic hound]

/de make a German ticket from

[robust sandal]

ein deutsches Ticket von

English (en) → German (de)

[mystic hound]

#🎫│make-a-ticket

[manic dune]

https://media.discordapp.net/attachments/776680605517742090/862926097896701962/Screenshot_2021_0709_104617.png

[mystic hound]

as it says, check your premium bot settings under server configs. you probably have the wrong bot selected

[jade topaz]

hi

[cold shell]

yo light

i need to ask this question about buttons

[mystic hound]

you don't need permission to ask a question

[fading idol]

Can I one questions?

[mystic hound]

^

[timber kayak]

The bot buttons doesn't work it is just for me?

[mystic hound]

Probably. Update discord and see if that helps

[timber kayak]

Ok it helped me thanks

[iron night]

Gave 1 Rep to Light (current: #5 - 123)

[jade topaz]

Which Permisson is missing ?

[mystic hound]

Update discord, it might be that you can't see the buttons

[wise nimbus]

How do I ping roles in a ticket?

i meant what do i type

[mossy moth]

Hi how do i fix this error for some users

[mystic hound]

update discord

[mossy moth]

Thanks

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 124)

[olive coyote]

i need help 🤞

[mystic hound]

can't help you if we don't know your question/issue

[olive coyote]

OH

the ticket tool in my server shows to every member

not just support team

[mystic hound]

Under your panel configs, go to permission options and set view channel to for everyone role permissions

[daring viper]

Qui sais faire le bot ticket svp

[next bear]

hello how do you add buttons to a make message this relates to my ticket tool

[rough moth]

Wdym?

[next bear]

i want to add buttons to a message that is already made

[rough moth]

From ticket tool?

[next bear]

no to add to a ticket

[rough moth]

You can’t add custom buttons

[next bear]

i no

i have coded the buttons i want to add it to a already made message that message is a ticket

@rough moth

[rough moth]

This isn’t coding support, it’s ticket tool support

[next bear]

i dont want coding support

[rough moth]

Oh I see now

Resend your panel

And buttons will be there

[jade topaz]

Anyone can help me to get ticket tool in a channel like « open a ticket » idk how to do that and i’m not english i don’t understand

[next bear]

no im asking how to attach my buttons to the ticket

[rough moth]

Extra buttons or like close and claim buttons

[next bear]

no

ill send ss

[rough moth]

Alright

[rough moth]

What language do you speak and you want it under a specific category?

[jade topaz]

@rough moth french and i want the message to open the ticket in specific channel yes

[rough moth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[next bear]

my buttons

[rough moth]

I can’t help you with other bots

[next bear]

its my bot but thats not the point it has nothing to do with that i was to attach a button to an already made message

[rough moth]

It can only attach buttons to ticket tools messages

Not other ones

[next bear]

this doesn't involve bots

[rough moth]

I’m so confused what you’re trying to do

[next bear]

sorry @rough moth this is a dev question

[rough moth]

So you are trying to code something?

[next bear]

more of a general question for someone who has seen this before not coding

[rough moth]

Alright, I guess wait for someone else. I have no idea what you are trying to ask. Sorry

[next bear]

thankyou for trying @rough moth

@rough moth thanks

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 83)

[fading dragon]

Guys

On mobile

when I try to make ticket

it says invalid form body

Please help

[rough moth]

Update discord

[fading dragon]

ohhhhh

[dense tide]

hello , i need help

[rough moth]

With?

[strange steeple]

Hello, is there any way to configure the bot, so it can send DM notifications?
And to send notification that Support team has answered? or so?
and claimed?
Because i need it very badly 😦

[dense tide]

The server does not appear in the server management list even though I added the bot to my server

[rough moth]

Try this

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

Not a feature

[strange steeple]

do uknow any bots that do that?

[rough moth]

Nope

[high quail]

Hi, verified role can see and type in all tickets, i want only user that opens the ticket and support team see it. ¿Is that possible, if yes, how i setup that?

[mystic hound]

This should fix your issue

[high quail]

Oh, thx

[whole hound]

Hello

[versed lily]

can someone help me with this

[mystic hound]

Update discord, should fix it I think

[whole hound]

If they gave me a premium for 7 days, do I still have it as I configured it with the premium?

[versed lily]

well it shows on desktop too..

[whole hound]

If they gave me a premium for 7 days, do I still have it as I configured it with the premium?

[versed lily]

bruh-

[mystic hound]

Do you have any invalid URLs in the ticket message?

[whole hound]

If they gave me a premium for 7 days, do I still have it as I configured it with the premium?

[mystic hound]

Premium features aren't usable once premium runs out

Please don't spam your question it gets you nowhere

[whole hound]

?

[prime bridge]

Moderator: @mystic hound
Messages Fetched: 100
Purge Request: 10
Messages Identified: 10
** Messages Purged:** 10

[mystic hound]

@jade topaz hey could you send your question again please? If it's about ticket creation command, you can enable it under "command style tickets" in your panel configs

/tr I can use the bot to help, what is your question

[robust sandal]

Bot'a yardım etmek için kullanabilirim, sorunuz nedir?

English (en) → Turkish (tr)

Trying to translate to Turkish but detected as Turkish.
Please don't waste translations by trying to translate to the same language.

[mystic hound]

(use /en for English)

[robust sandal]

How do I put the emoji to open a ticket?

Turkish (tr) → English (en)

[mystic hound]

/tr you can find setup instructions in the document below

[robust sandal]

Kurulum yönergelerini aşağıdaki belgede bulabilirsiniz

English (en) → Turkish (tr)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[lofty sleet]

/en hi. ich hatte erst das problem das jeder ein ticket mit lesen konnte, dies habe ich aber behoben. nun habe ich das problem das der ticket ersteller das ticket nicht sehen kann.

[robust sandal]

Hi. I only had the problem that everyone could read a ticket with, but I have fixed this. now I have the problem that the ticket creator can not see the ticket.

German (de) → English (en)

merhaba. Sadece herkesin bilet okuyabileceği bir sorunum vardı, ama bunu düzelttim. şimdi bilet oluşturucunun bileti görememe sorunum var.

German (de) → Turkish (tr)

[mystic hound]

/de You can set permissions for ticket creators under user opened permissions in your permission options settings. if you need help in german you can open a german ticket from #🎫│make-a-ticket

[robust sandal]

Sie können Berechtigungen für Ticketers unter "Benutzer geöffnete Berechtigungen" in Ihren Einstellungen für "Berechtigungsoptionen" festlegen. Wenn Sie Hilfe in deutscher Sprache benötigen, können Sie ein Deutschlandticket von #🎫│make-a-ticket

English (en) → German (de)

[mystic hound]

@lofty sleet ^

[lofty sleet]

/en danke für die hilfe es hat funktioniert ... es wurde mir selber nur nicht angezeigt da ich den server mit einer x rolle betrachtet hatte. aber zum thema deutschen support ... der jenige hat hi geschrieben ... habe ihm das problem geschildert mit bildern und so ... er schrieb mir privat ob ich ihm ein invite geben könnte... und nun ist er auf dem serve rhat sich das angeschaut aber kahm nichts zurück ...

[robust sandal]

thanks for the help it worked... it was just not displayed to me because I had looked at the server with an x role. but on the subject of German support ... the jenige has written hi ... have described the problem to him with pictures and so ... he wrote me privately if I could give him an invite... and now he's on the serve rhat looked at that but kahm nothing back ...

German (de) → English (en)

[mystic hound]

/de which ticket is it? and who is the staff member

[robust sandal]

welches Ticket ist es? und wer ist der Mitarbeiter

English (en) → German (de)

[mystic hound]

/de its okay, I found it

[robust sandal]

es okay, ich fand es

English (en) → German (de)

[lofty sleet]

/en adrian2.0 habe das ticket geschlossen

[robust sandal]

adrian2.0 closed the ticket

German (de) → English (en)

[mystic hound]

/de I'll look at it, thanks. Have a good day

[robust sandal]

Ich werde es mir anschauen, danke. Einen schönen Tag noch

English (en) → German (de)

[vernal kernel]

@upper flower

[prime bridge]

Reverent#0907 has been warned!
They were notified via dms.

[robust sandal]

this translation bot may be the best bot I've ever seen

Turkish (tr) → English (en)

tree-dominating ass

Turkish (tr) → English (en)

[mystic hound]

.

[robust sandal]

What are the differences between Premium and normal

Turkish (tr) → English (en)

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[robust sandal]

66 Units in America 520 in Turkey :/

Turkish (tr) → English (en)

[mystic hound]

/tr you can get free premium by voting. Type $vote to see details

[robust sandal]

oy kullanarak ücretsiz prim alabilirsiniz. Ayrıntıları görmek için '$vote' yazın

English (en) → Turkish (tr)

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[robust sandal]

Will he come when he votes for all three?

Turkish (tr) → English (en)

[mystic hound]

/tr you need 6 votes to redeem

[robust sandal]

kullanmak için 6 oya ihtiyacınız var

English (en) → Turkish (tr)

[humble sequoia]

Votes

Current Votes: 1
Lifetime Votes: 1
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[robust sandal]

aah never mind

Turkish (tr) → English (en)

[meager tree]

Hi, I don't understand why when I try to access the ticket tool site, it gives me error 1020

[lost saddle]

Cloudflare Ray ID: 66c3a3ad2bed2bb3

someone messed up a firewall setting?

[spice pulsar]

how do i fix it?

[unique junco]

seems like no one can access the site rn

might be down, we'll need to hear from @upper flower though

[upper flower]

did this

kid

just

ping me

[unique junco]

"kid" 🙄

[robust sandal]

the gane god

Italian (it) → English (en)

[river turtle]

I got the same error, someone know how to fix it???

[unique junco]

#📣│bot-news

[maiden orchid]

rip, I really need to send a panel right now too

[nimble forum]

We just have to wait and be patience, I say a DDoS attack 🙈

[silk glacier]

Channel links are coming up as regular text in the bot messages. Is there a certain way you have to do channel links? Also emoji aren't showing up either.

[scenic plinth]

Use $id #channel and copy and paste into the message what it gives you. Same with emojis.

$id #🆘│community-support

Like that

[silk glacier]

Ooh okay, thank you!

[scenic plinth]

Np

[silk glacier]

Hm, that didn't work. I'm trying to work on the bot while my usual bot-manager is busy. Is it possible he changed the $ to something else? (unless I'm still doing it incorrectly)

[unique junco]

wow thank you dev

no i wont ping him @iron night he gets mad at me

[scenic plinth]

Use the command $id [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) and copy and paste what it says

[nimble forum]

Website is back up for me
thanks

[silk glacier]

$id #deleted-channel for my server. For here it does $id #🆘│community-support

Er wait, you probably meant the bot, let me check

Yeah same

Oop I think I got it! Still having trouble with emoji, though.

[jade topaz]

Site is back ON

[high flare]

After buying the Premium how do you add the Premium bot to your discord?

As you can see by the icon. how is that possible?

This would be the normal one here

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[upper flower]

@high flare

[tame oyster]

Will not let me make a panel I have made them before but for some reason I will not let me now

[silk glacier]

H'okay so! We've had this bot in our server for about a year now. I've made a new ticket panel today and when a ticket is made, it tells me in that channel where I can find the ticket I just created.

I tested this with the original panel we have and it doesn't do that, even though both panels have the same settings. I feel like I'm missing as to where to find the setting for this:

[tame oyster]

I tried just don't even show the panel list to make one is it easier on a laptop

[high flare]

@upper flower sorry for the ping but your amazing thanks so much!

[iron night]

Gave 1 Rep to Developerツ (current: #3 - 138)

[upper flower]

👍 happy to help

[jade topaz]

How can I put more than one emoji in one room for many panels :) ?

[wary parrot]

how mention role in ticket?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

Premium only

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[silk glacier]

Just giving belated rep for previous assistance. Thanks @scenic plinth !

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 108)

[unborn orbit]

Figured I would ask here first to see if any of you guys can help. We run the ticket tool in our community Discord and we cannot get this ticket to delete. Looks like the above^ any ideas?

[pale pilot]

Contact discord and ask them to delete it. There's nothing we can do

[unborn orbit]

Appreciate the response!

[edgy arch]

How can I save the changes to this

there seems to be no save button anywhere

[rough moth]

reload the site and try again

[edgy arch]

I have multiple times

still nothing

[rough moth]

did u scroll down a bit?

its towards the bottom of the category

[scenic plinth]

Close the dropdown and reopen it a few times, make sure other dropdowns are closed too.

It is a weird bug but it does the job.

[rough moth]

also zooming out sometimes works for me

[edgy arch]

Oh weird....

worked

[scenic plinth]

Yeah, idk why it does that but that seems to fix it all the time. Glad it worked

[next bear]

how do i find my premium sub key

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

^^

[next bear]

did that didnt work

[eager cargo]

Are you logged into the right account?

[next bear]

yea i brought it without selecting server

need code

[eager cargo]

We don't give codes when you buy premium via chargebee. You need to select a server @ https://tickettool.xyz/subscriptions to apply premium to it

[next bear]

ok i think i got it now

[eager cargo]

Yup, premium is applied

[next bear]

thanks man

[eager cargo]

My pleasure

[next bear]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 144)

[blissful jetty]

i need help pls

[scenic plinth]

Are you able to use the button?

Likely what you did is you deleted the text in the "create ticket" button or just used it as "{empty}"

[blissful jetty]

no

[rough moth]

Is your discord updated?

[blissful jetty]

i thinl

k

i had creat a new ticket and i have the same problems ans sry for my bad english

look

[rough moth]

Check if your discord is updated

[blissful jetty]

okk

[rotund wharf]

How do I setup a ticket?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

Check this out

[rotund wharf]

Ok

[blissful jetty]

@rough moth my discord is not updated

thx

[rotund wharf]

it says it needs to make it an administrator

it wont let me '

[blissful jetty]

why i Cant creat a tickets

[scenic plinth]

Update your discord, you can't use buttons without the latest version of discord.

[royal lodge]

How can I have tickettool delete the ticket as soon as closing and also have it save liek this

[scenic plinth]

Disable two step close

[royal lodge]

how do I do that?

[scenic plinth]

General Options --> Two Step Close --> Make the switch red (click it) --> save

[jovial kettle]

how i invite the bot from my server

[eager cargo]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[eager cargo]

3rd link

[jovial kettle]

thanks

[eager cargo]

My pleasure

[jovial kettle]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 145)

[jade topaz]

question how do i set this bot up gonna sound dumb lol but i need help with setting it up in a channel so people in my mafia can use for hr

[humble sequoia]

-- moved to ticket --

[jade topaz]

how do i make a panel

[eager cargo]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[elder haven]

Hi

I'm there but it doesn't make a sound

[tough quest]

Can anyone tell how to make a ticket on mobile

[acoustic sundial]

in mobile ticket says invalid body

[rough moth]

Update discord

[rough moth]

If you are trying to react to a ticket and can’t, try updating discord

If you are trying to set ticket tool up check this out

[signal inlet]

how do i make the open ticket message ping my support staff

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

Check this

[signal inlet]

ohh cool

thanks dude

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 84)

[rough moth]

Np

[tough quest]

Ok

[next bear]

will bulk closed tickets channels make my sever run slow

[rough moth]

i wouldnt say so

[restive salmon]

how does ticket bot work?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[uneven monolith]

Hello there, I'm having trouble accessing my ticket tool's dashboard.

[rough moth]

what is the issue

[next bear]

@rough moth like for seeable amount 1000

[rough moth]

@restive salmon read this, its a basic setup

[restive salmon]

Ty

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 85)

[rough moth]

u can only have 500 max channels

thats a discord limit

at once

[uneven monolith]

I go into the website for the manage servers and my server doesn't show up there.

[next bear]

ok what happens to the other closed tickets

[rough moth]

try this out

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

after closing a ticket you should delete it

[uneven monolith]

Ok.

[blissful jetty]

Why ...?

My discord are updated

[next bear]

check your discord roles man

[limber fable]

I need help

@rough moth

[next bear]

@limber fable what you need help with

[worthy merlin]

curious how to fix this? im getting it on desktop, mobile, browser; on a test acct as well as my main. all versions are up to date, emoji is in the discord server itself. it opens a ticket, but doesn't post the greeting message in the new ticket

[blissful jetty]

i have all perm just i dont have administrator

me ?

[next bear]

try reseting the button it seem the emoji with in the button is glitching

[next bear]

it relates to your set perms in your server look closely and double check for a unticked box if still no working reset discord

[blissful jetty]

ok thx

[round socket]

How do you get Ticket tool to dm a user when a ticket is created or deleted

[next bear]

@round socket

[primal swift]

ich wurde einfach so von der webseite gebannt....

what should i do

[shadow axle]

open a german ticket from #🎫│make-a-ticket

[primal swift]

I was banned from the website just like that ...

THX

[shadow axle]

just like what?

[primal swift]

Error 1015 Ray ID: 66c937196dfe38bd • 2021-07-10 10:47:39 UTC
You are being rate limited
What happened?

The owner of this website (tickettool.xyz) has banned you temporarily from accessing this website.

Cloudflare Ray ID: .. • Your IP: ... • Performance & security by Cloudflare

https://tickettool.xyz/

[humble sequoia]

-- moved to ticket --

[next bear]

@humble sequoia web site down

504 error

[scenic plinth]

Yes, the developers were notified. It will be back as soon as one of them can fix it.

[frank spade]

[rotund kite]

^^ Read Above Please do not flood the channel ^^

[next bear]

i just saw the don't flood channel i deleted message

how ever thankyou @scenic plinth for the info

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 109)

[round mica]

What The Hell?

[atomic matrix]

Have the same problem that the page is down

[round mica]

@rotund kite @scenic plinth

[pale pilot]

Pinging does not help you. Yes the site is down. Yes, we've contacted our devs. No, we don't know when it will be back :)

[plush lantern]

How can I close my tickets since site is down?

[round mica]

What Time It will Come Back ?

[pale pilot]

[pale pilot]

With the command?

[plush lantern]

What command?

[pale pilot]

$close

[plush lantern]

I meant this bro

@pale pilot

[pale pilot]

You want people to stop creating tickets? Just close the channel for everyone

And please don't ping me

[plush lantern]

I want them to be able to see the embed above but not be able to create tickets

I usually just disable the button on the panel on the site

And then open it back up later

[jade topaz]

Ticket tool can blacklist anyone to open ticket or no please? I need to know for my own server

[copper owl]

you can blacklist roles to open tickets, but not specific people.
Only way to blacklist a specific person is to disable their perms to see the channel with the panel message

[scenic plinth]

Reminder from me, don't ping random support or support members at all for help :)

[gusty arrow]

@median wigeon Any reason, The support bot is down?

[jade topaz]

ticket bot down?

[gusty arrow]

Yes.

[jade topaz]

yea they didn't announce it

[gusty arrow]

I can't open support ticket.

[jade topaz]

same

@fleet lantern

oh

thats the billing team

[gusty arrow]

I wondering why they didn't announce it.

[jade topaz]

yea...

[scenic plinth]

Don't ping random people for support, you too @jade topaz.

[gusty arrow]

Is the Bot Online?

[thick star]

^^

[scenic plinth]

Again, last time I'm asking quit pinging. Yes it is online.

[gusty arrow]

Its Offline.

I'll show proof

[radiant shoal]

Apparently your life really does depend simply on a ticket bot on discord

It's fairly sad ngl

[thick star]

It's offline on my discord, no tickets can be made etc

[gusty arrow]

Yes.

^^^

[scenic plinth]

Are you using premium or regular?

[thick star]

Premium Trial

[gusty arrow]

Regulars offline in all servers of mine.

[thick star]

Oh, it's back online now I believe for me

[slim nest]

Yes, of mine too...

[scenic plinth]

@pseudo glen

Can I get the server ID of those servers that is offline for?

[gusty arrow]

Still Offline, I'll just wait until Online again.

[slim nest]

At my server, the tool is still offline...

[radiant shoal]

Let's face it though - The world will end if these 3 can't get the bot online in the next 1 second

Horrible... Sad to see the world end like this

[gusty arrow]

The world won't end.

My Support tool is Important.

[radiant shoal]

All because of a little bit of code which went offline for a bit ;-;

If you're unhappy, why not simply make and host your own?

[spiral cipher]

[radiant shoal]

I mean 🤷

[gusty arrow]

Stop suggesting stuff, We can't script bots.

Why don't you listen.

[visual hollow]

Mine is offline too. 816009131277811732

[scenic plinth]

Please quit it all of you.

[spiral cipher]

818224750715207693

[scenic plinth]

I will look into it for you.

You as well clax

[slim nest]

another thing is, that the bot is on my server (i reinvited the tool 3 times), but on the website: Invite instead of Manage...

[gusty arrow]

Can I have timeframe on when the bot is Online?

[spiral cipher]

Thank you

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 110)

[jade topaz]

Hello how much we should wait? Down here too

[scenic plinth]

Regular version?

[radiant shoal]

I'm just stating the obvious - Complaining about extensive free service? Hm.... Somethings wrong here

[jade topaz]

As i know, yeap

[slim nest]

nice, that tthe Developer is offline😆

[scenic plinth]

No timeframe, its early in the morning so it could be 4 hours for all I know.

[gusty arrow]

Can you quit it.

[slim nest]

morning? dude, its 15 o'clock at me😅

[gusty arrow]

Morning, Its 10pm for me.

[spiral cipher]

Mfw people debating what time it is

[mint pivot]

😂

[spark hound]

Timezones exist

[scenic plinth]

The development team is aware of the issue, the primary bot is around 50% online. It will likely be restarted, you can look at #📣│bot-news for more information.

Please move to the community server to conversate.

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

Kenxie

A question, i have already a panel message with reactions in it, with this restart i should create another? Or the bot is going to take care about her old message

[slim nest]

hmmm... I have 2 Servers (who I'm the admin). On 1 the tool ist online, and on the 2nd it is offline🤔

[scenic plinth]

Its offline for half the servers it is in.

[slim nest]

ok, wow

[gusty arrow]

Will the bot affect tickets of some of my clients with the restart?

[scenic plinth]

It is possible you might have to varying what happens, but in most cases it should work as normal.

[slim nest]

then Im going to wait a day

[sour stone]

i need help?

[scenic plinth]

It will not respond to commands / buttons that are given to it when offline, however tickets should work fine, however you will have to manually do things to get it to function until it is online for you again.

[sour stone]

when i try to go to dash board it keep saying

Servers - (server not showing up? try relogging)

and i relogged like 5 times

[gusty arrow]

Thank you, Ma'am!!

Thank you @scenic plinth

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 111)

[scenic plinth]

If it is not showing up for you relog into it, if you can't see it it likely means you don't have the permission to see it. Make sure you have (1) Server Owner, (2) Dashboard Role, (3) Administration Access.

[scenic plinth]

Np

[jade topaz]

Thank you @Kenzieツ | Support Team

[sour stone]

yes i have all of them.

[jade topaz]

Thanks @scenic plinth working again

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 112)

[slim nest]

yes, finally!

[gusty arrow]

WORKING

[sour stone]

nvm thanks

[iron night]

Gave 1 Rep to 𝘝𝘶𝘹𝘪𝘢♡ (current: #6 - 113)

[scenic plinth]

Np

Ticket Tool Site is down and developers have been notified, as well as Ticket Tool (Primary) being offline for some servers. Please keep an eye on #📣│bot-news for updates.

Just in case, as it can vary.

[upper flower]

😂

[jade topaz]

why is that happening?

[scenic plinth]

Ran, update your discord, or have whoever it is happening to update it. That error means you can't use it because that app hasn't been updated.

[onyx jacinth]

yea im having trouble too

[scenic plinth]

With the bot being offline?

[jade topaz]

bro, dw, is a limitrd issue hahaha

[jade topaz]

roger that

[onyx jacinth]

https://www.limitedissue.io/

[fair flint]

What to do if I have a pop-up window and I click ok and nothing happens to me

[scenic plinth]

Let's not send millacious links please.

[onyx jacinth]

were good now

malicious? thats my group webpage

were good now though its working

have a positive day all

[robust sandal]

The scarcest?

Estonian (et) → English (en)

domal of koyim

Portuguese (Brazil) (pt) → English (en)

[minor umbra]

how to give permit to someone

@atomic solstice

[scenic plinth]

Don't ping random people for support, follow below if you're talking about dashboard access.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jul 10, 2021, 3:20 PM

[scenic plinth]

The immediately leaves, awesome.

[real tangle]

How do I gain permission to post in other groups

[tribal cedar]

Sorry?

Which channels?

[rough moth]

You can’t some channels are restricted

[livid tusk]

Where do i get the Bill

if i bought the bo

the premium

[rough moth]

make a billing ticket in #🎫│make-a-ticket

[tardy zodiac]

any help with getting rid of the marked message ?

[rain marsh]

Click dismiss message

[tardy zodiac]

well obviuosly...... but i dont want it to shaw at all

[rain marsh]

Yes press that and it goes

[craggy geyser]

Not possible. Only you can see the message however

[red pier]

Hey, I keep going to the dashboard and instead of actually being able to manage my server, it keeps telling me to invite the bot even though the bots been invited.. Any suggestions to fix the issue?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[mystic hound]

@red pier ^

[tribal cedar]

@mystic hound ❤️

I never made a #📈│reviews I so should draft up something nice

[indigo iron]

ticket tool dont work#

[rough moth]

what doesnt work

[indigo iron]

so i cannot make a Panel

i cant mange my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

relog

[rough moth]

read that^

[tribal cedar]

+1

Hello @rough moth

[indigo iron]

i see my server

i inv it

and i cant mange it

[tribal cedar]

Do you have one of those roles?

[rough moth]

read that message

[indigo iron]

oh thank you!

thanks @tribal cedar @rough moth

[iron night]

Gave 1 Rep to Enigma (current: #14 - 43)

[tribal cedar]

❤️

[rough moth]

np

[indigo iron]

Thanks @tribal cedar @rough moth

[iron night]

@indigo iron :: You can't rep Enigma#0007 for 58 minutes and 18 seconds. Try coming back later?

[honest thunder]

A

[tribal cedar]

Can I help you @honest thunder?

[timid fiber]

Who is the owner of the bot?

[shadow axle]

battleeye

[timid fiber]

He's connected right now.

[shadow axle]

what?

[timid fiber]

The server owner is calling now to email him

[shadow axle]

what?

[timid fiber]

Are you Arabic or English

[shadow axle]

english

open an arabic ticket from #🎫│make-a-ticket

[timid fiber]

Okay, go to the police, do not answer, because you are not administrative

[mystic hound]

BattleEye doesn't call people asking to email him...

[shadow axle]

what are you on about?

[timid fiber]

No, especially the Descord.

[mystic hound]

Uh..

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[mystic hound]

That might help

[timid fiber]

OK but I want to give normal support

[mystic hound]

Okay, just speak to the Arabic team, if that's your native language it might help you understand better

[dusky quest]

Pleas help, I don’t know why some roles don’t have access to create it in my server, there not blacklisted.

Pleas help!!!!!!

[timid fiber]

Understand me I am not An Arab but I want to offer technical support in this server maybe or not

[mystic hound]

Ohhh

Okay, we're only looking for Arabic and French support members right now. You can find an application in #📣│server-news

[mystic hound]

I saw you have a ticket open, please wait for someone to respond there, I'm not logged into our systems to check this issue right now

[timid fiber]

And I speak both languages.

Because my father is Arab and I can speak Arabic

[mystic hound]

Alright, you can find an application if you scroll up #📣│server-news

[timid fiber]

Okay, I understand how I can't do that.

How do I support the Arab artist

[mystic hound]

Artist?

[timid fiber]

by mistake

The important thing is how to support the technician in this server

Thank you, I don't want to apply because you don't build

[mystic hound]

I- okay have a good day

[pale pilot]

[zenith anvil]

Does anyone know how to add people to the ticket? $add command does not work

[pale pilot]

I suggest using the user ID @zenith anvil

[wise flower]

HI

[humble sequoia]

https://www.nohello.com/

[earnest parrot]

how do I add more custom buttons to the ticket bot?

[rough moth]

Not possible atm

[earnest parrot]

wdym? they have it in #🎫│make-a-ticket

how do I do it like that ?

[rough moth]

Oh

Multi panels is a premium feature

[earnest parrot]

I have it

[rough moth]

Do $panel {numbers}

Like $panel 1 2 3

[earnest parrot]

$panel 1

is there a way I can just do this from the dash board?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[rough moth]

Nope

[rough moth]

This gives u further detail

Actually there is something on dashboard u can do

[earnest parrot]

tell me 🙂

[rough moth]

Attach multiple panels to one

[earnest parrot]

wheres that at, I can't find it? @rough moth

[woven pulsar]

hey, how i cant change the Ticket Open message log?

i want customize then

[rough moth]

Logs?

Or the channel name/message

[rough moth]

Panel settings -> General options

[earnest parrot]

so once I attached my panel, what do I do next?

[rough moth]

U can do $panel {number} or send it from the dashboard

[woven pulsar]

i want change this message

a log for created ticket

[rough moth]

Logs can’t be customized

The messages

[earnest parrot]

how do I send it from the dash board? like how do I create custom reactions / message like ❌ BAN APPEALS @rough moth

to create a ticket specifically for that

[rough moth]

Button options -> create ticket

[woven pulsar]

is there any way to mark the support position so they can be notified that a ticket has been opened?

[rough moth]

Yes

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[earnest parrot]

it lets me only do 1

how do I do more than 1

[rough moth]

One per panel

Add the other button to the other panel

[woven pulsar]

but how i ping the support role? ( im premium )

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

Read this

[woven pulsar]

nice

ty

[rough moth]

Np

[wise flower]

How do I put an emoji like this 📩 to open the ticket

[zenith anvil]

It does not work, I get the message from ticket tool "the user has been added" but the user is not really inside the ticket

[naive berry]

hi so i tried to add a role in the message text, the role allows it to be pinged and it still doesnt ping

[grizzled copper]

Hey how do I make it so the bot reacts to it's message to make a ticket and close 1

[pale pilot]

check the permissions of the ticket. Remember that the user is not shown on the right side, when he is offline (when you have more than 1 thousand members)

[zenith anvil]

lol I had not assigned administrator permission to the bot

Tysm!, it works now

[rough moth]

…

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: csgo scam
Moderator: @pale pilot

[radiant shoal]

lol ^

Anyhow, what payment methods are there for the premium bot?

Didn't want to proceed with the adding of my details just in case I get an invoice or so

Also, the "invisible color" for the "--- Role ---" roles now is: #18191c

[jade topaz]

be careful when you do this cause when i updated the color my roles got all fucked

[naive berry]

i-

hi so i tried to add a role in the message text, the role allows it to be pinged and it still doesnt ping

[jade topaz]

@safe prairie Hey your the only on not on dnd wanna ban this guy?

[radiant shoal]

Why would they get messed up?

[radiant shoal]

psshhhh seems tooo legit to be fake

xD

[naive berry]

[naive berry]

no bc they posted it in every channel they could-

[radiant shoal]

yeah so it must be legit right? I mean, who would do all this work for something which just isn't possible?

[jade topaz]

it was odd, once i changed the colors the roles like didnt want to work idk how to explain it but the role wouldn't stay in the spot i wanted it cause of how the display separately feature works, but this happened right after the brand update so its prolly already fixed.

[radiant shoal]

Yeah, didn't have any issues with my roles

[naive berry]

just saying, the links could be risky

but i mean, whatever you think or say

[jade topaz]

yeah i dont have issues with it now but this was right after the update and i am guessing it was a bug

[radiant shoal]

and this lad doesn't know I'm joking around

[jade topaz]

happened on multiple servers not just mine

[naive berry]

the nitro thing?

[jade topaz]

lol

[naive berry]

okay good 😭

[rough moth]

how did u type it

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[naive berry]

yeah, i typed it like

{@role}

[rough moth]

try using the id

[naive berry]

okay

[rough moth]

<@&id>

[naive berry]

thanks

[jade topaz]

also hey sorry to bug you but how do you get the premium role? i have it on 2 servers?

[radiant shoal]

Sooo erm, anyone know what payment methods they offer here?

[naive berry]

i did that, and then it had said "deleted-role"

[rough moth]

do $id role

to find your role id

[naive berry]

okay

[rough moth]

and then type exactly what it gives u in the message

[eager cargo]

PayPal, BTC, and Credit Card

[radiant shoal]

ty ty

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 146)

[radiant shoal]

lol

[eager cargo]

My pleasure, if you’d like to buy via BTC you can open a billing ticket

[naive berry]

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 86)

[rough moth]

np

[rough moth]

only btc? no other cryptos?

[eager cargo]

Only BTC for now

[rough moth]

tough, u guys should start accepting ETH

and other ones later on obv

[safe prairie]

What's up to you? If I choose idle for my status I choose it.

[jade topaz]

??? i was just reporting the scammer lol

[rough moth]

Never ping support members, or anyone really

[jade topaz]

it was to report a scammer soooo i am sure its ok

[rough moth]

#🎫│make-a-ticket

let them know there

[scenic plinth]

If it is an immediate danger make a ticket, or else all we can do is notify a moderator about the issue.

[mystic hound]

I already banned the scammer

[jade topaz]

yeah its just gonna ping them anyways so why go thru making a ticket where i can just ping 1 person and not all the support team

[rough moth]

well done 👏

[jade topaz]

thank you :)

[iron night]

Gave 1 Rep to Light (current: #5 - 125)

[rough moth]

they can answer you and assess you quicker within tickets

[scenic plinth]

Unless it is someone threatening you I don't consider it an immediate danger of the sort.

[jade topaz]

i am not gonna fight with you over a scammer. Bye

[rough moth]

I don't wanna fight..I was just telling you not to ping support unless its an emergency as it is against the rules

[jade topaz]

a scammer is an emergency :) bye

[eager cargo]

Oi, calm down please

[rough moth]

"Unless it is someone threatening you I don't consider it an immediate danger of the sort." - Kenzie

[rotund kite]

Support channel, not a debate channel

oh

my

god

are you

kidding me

the site is down AGAIN

I just got in, and it's down

[rough moth]

tough

[rotund kite]

hmm

[rough moth]

is it under attacks or something?

[rotund kite]

Most likely I believe

At least the bots aren't down

[rough moth]

why do people keep attacking the site..

what good does it do them

[rotund kite]

I have no clue, pretty sure lots of people got banned recently, and...

[rough moth]

[cursive copper]

hey, people are voting while linked to my account but im not getting the votes

[rough moth]

did they do $vote link @cursive copper before voting?

and make sure they actually voted, and if they did, tell them to check if they received the votes for themselves. And if they linked to you, voted, and no one got any votes, this may be some sort of issue

[floral wing]

$vote

[humble sequoia]

Votes

Current Votes: 116
Lifetime Votes: 846
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 58 days, 0h, 0m
To redeem your current votes use $vote redeem

[floral wing]

$vote

[humble sequoia]

Votes

Current Votes: 120
Lifetime Votes: 850
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 60 days, 0h, 0m
To redeem your current votes use $vote redeem

[floral wing]

$vote redeem

[mystic hound]

please run vote commands in your own server, they work anywhere

[midnight night]

hi

[empty grotto]

Hello

[midnight night]

I want to activate Webhook Options

[empty grotto]

I'm Egyptian

[craggy geyser]

Do you have premium?

[midnight night]

yes

[midnight night]

i have

[empty grotto]

I'm don't speak English very good

في ادمن عربي؟

[craggy geyser]

Please open a ticket in #🎫│make-a-ticket and post your sever id there

[robust sandal]

Omar_mohamed_abdo

Is there an Arab admin?

Arabic (ar) → English (en)

[craggy geyser]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[empty grotto]

I can't mandge bot from Web site why

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة التسجيل.
كيفية إعادة تسجيل لوحة التحكم.

ملحوظة :
تحتاج إلى أحد هذه الأشياء الثلاثة للوصول إلى لوحة التحكم.

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

[empty grotto]

I can't open a mange servers

@craggy geyser

[craggy geyser]

Please don't ping support team. It is against the rules

[humble sequoia]

https://tickettool.xyz/manage-servers

[craggy geyser]

Follow that link

[empty grotto]

@mystic hound

[mystic hound]

?

[mystic hound]

what do you need?

[empty grotto]

I can't open mange servers

[mystic hound]

you were answered above by another staff member, try using the link.

and please stop pinging random people.

[empty grotto]

Also, I can't open it

[craggy geyser]

What happens when you follow that link?

[craggy geyser]

And nothing loads? As that link does that at first for me, but then manage severs appears

[empty grotto]

The page has finished loading, but nothing appears

But this is the same official page for the pot

؟

[craggy geyser]

What is the sever id of the sever you wish to manage?

[vocal galleon]

D

I would like to make a ticket about a payment issue

But i cant 🤣

[mystic hound]

why not?

[jade topaz]

How do I have the bot ping a role in my server called Support when a ticket is made?

[languid oyster]

I cant create a ticket system like this can someone help me?

[humble sequoia]

-- moved to ticket --

[craggy geyser]

(jetboi)

[craggy geyser]

Check out #573205317870157855

[craggy geyser]

That isn't the sever id. Run $id in your sever for the id, and I can use that to give you a link to your severs manage sever

[languid oyster]

I still cant, because I am not in a computer, my device is a phone and I dont see that options

[empty grotto]

$id

[craggy geyser]

On your own server

[craggy geyser]

It is a channel on this sever you should see

[empty grotto]

Ok

[craggy geyser]

Unless you mean the options from there you can't see. They look the same on mobile just arranged slightly differently

[languid oyster]

Oh

Yeah thats what I meant tho

[craggy geyser]

I use mobile primarily so it's possible, but it is easier on a computer

[next bear]

um what is going on here?
dashboard error

[craggy geyser]

Visual bug when a sever is renamed. Relog and it goes

[next bear]

ok thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 92)

[next bear]

swift how do i get the premium tag on my name lol

[craggy geyser]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[next bear]

@craggy geyser i see now what you mean

can the writing be edited on this

[next bear]

referring to these

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/863783425097596938

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
182/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
ENatsuD#5444
User ID:
742043364861411438
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
77

[shadow axle]

@daring gazelle ?

[daring gazelle]

yes?

[shadow axle]

what's with the random debug command in a help channel?

[daring gazelle]

sorry i read this message for premium role but did not read it to the end

[next bear]

**a way to force centre text? on discord **

[daring gazelle]

there is an option for autoclose?

[tribal cedar]

Kinda

Do you mean in a time limit

Or one command closes the ticket without needing to close then delete

[tribal cedar]

No

[royal shore]

one of the server member is getting this when she created the ticket

error is on which step of bot set up?

[mystic hound]

update discord

[royal shore]

okies

[ruby flower]

How do you enable the claim command?

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[ruby flower]

Ty

[jade topaz]

hi, is it possible to change the message when someone opens a ticket?

like that i get pinged everytime

[tribal cedar]

Yes edit the ticket message

Panel configs -> settings -> ticket options

[jade topaz]

thanks alot

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #14 - 44)

[tribal cedar]

Anytime

[jade topaz]

but how can i do it, that it pings me as an admin?

like when i type

it wont ping me

[tribal cedar]

Prolly the last part where it pings you needs to be removed.

Oh wait your asking how to ping

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

Add the role name in {}

[jade topaz]

ah well thanks

[tribal cedar]

Sorry I thought you were saying you didn't want it to ping you

[low goblet]

لو ابغى اقدم اقدر اقدم على قسم العربي

@tribal cedar

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

If I want to apply, I can apply to the Arabic section

Arabic (ar) → English (en)

[tribal cedar]

There was a notice for some language but I can't find the notice rn and forget what language they needed

Lemme see if I can find it

Couldn't find it sorry

[low goblet]

/ar There was a notice for some language but I can't find the notice rn and forget what language they needed

[robust sandal]

كان هناك إشعار لبعض اللغات ولكن لا أستطيع العثور على إشعار rn وننسى ما هي اللغة التي يحتاجونها

English (en) → Arabic (ar)

[low goblet]

/ar Lemme see if I can find it

[sacred phoenix]

when I finish configuring the panel the reactions don't appear what I do

[low goblet]

I mean, there is no way to present sports in Arabic ? @tribal cedar

[gritty needle]

What commas so you use to set it up

[tribal cedar]

#573205317870157855

For setup

[tribal parcel]

Hi!
How do i configure which mod roles automatically get access to the tickets? Currently its only admins and i want the mods to have access too. Thank you :)

[tribal cedar]

Add their role in the supporter role section in general settings on the panels

Config settings -> options -> general

[craggy geyser]

French and Arabic were the applications. I haven't seen anything saying they are closed so assume they are open still

[tribal cedar]

Couldn't find the application message though with the reaction so assumed it got taken down

[craggy geyser]

#📣│server-news message

[tribal cedar]

Well that would be why I couldn't find it. Honestly idk if that guy was asking for info or if there was any arabic support and I don't feel much like playing guessing games today

[tribal parcel]

Thank you!

[iron night]

Gave 1 Rep to Enigma (current: #14 - 45)

[tribal cedar]

Anytime

[nimble forum]

where can i find all the variables for the ... {user} and such.
I forgot the name of these things

.. or how can i get the users id when they create a ticket?

[tribal parcel]

Hey, this keeps popping up in my server now, how can i fix it?

[rough moth]

Umm that shows up in your server?

That looks like some discord bug

[tribal parcel]

Yeah if i go into a picture in my server and then out again, that menu comes up

[rough moth]

Ye I’ve no idea why that happens, but report it to discord

Or trying restarting your discord or something

[tribal parcel]

Hmm okay ill do thst

[tribal cedar]

Right click a user and it should be at the bottom of the options to copy ID

[tribal cedar]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[nimble forum]

My apologies for improperly formatting the question, I was hoping to ask if the bot could do that when someone creates a ticket.

[tribal cedar]

Not automatically

[night bloom]

how can i disable this message? i can't seem to find this setting in the panel

[tribal cedar]

I don't believe you can

It removes itself when the client restarts or you click dismiss msg

[night bloom]

ah allright

[pine lotus]

Am i the only one who can't set up a panel correctly ? The bot don't add the reaction but he have the permission to do it :/

[grim osprey]

how do you add the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rough moth]

@grim osprey ^

[rough moth]

Make sure your discord is updated

[pine lotus]

Ok i will try

Worked, thank you !

[native matrix]

i am trying to kick ticket tool to redo the whole thing and it wont actually leave the server

[tribal cedar]

I'm not sure about erasing your settings but maybe we can fix the issues your having instead of starting over?

[humble sequoia]

-- moved to ticket --

[low goblet]

سلام

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

So long

Arabic (ar) → English (en)

[low goblet]

كيف اسوي امر انه احد يقدر يمسك التكت؟

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

How can I do that someone catches the T-plate?

Arabic (ar) → English (en)

[rough moth]

/ar what?

[robust sandal]

ماذا؟

English (en) → Arabic (ar)

[low goblet]

امر دبوس او امر انه يكون التذكره بأسمي

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

a pin order or an order to have a ticket in my name

Arabic (ar) → English (en)

[rough moth]

/ar Do you have premium ticket tool?

[robust sandal]

هل لديك أداة تذكرة متميزة؟

English (en) → Arabic (ar)

[rough moth]

Barb whyd you ghostping nance

[low goblet]

مافهمت

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

I didn't understand

Arabic (ar) → English (en)

[rough moth]

/ar You need ticket tool premium

[robust sandal]

تحتاج إلى قسط أداة تذكرة

English (en) → Arabic (ar)

[low goblet]

عندي قسط او بريميوم.

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

I have a premium or premium.

Arabic (ar) → English (en)

[rough moth]

/ar #🎫│make-a-ticket, they can talk arabic to you. I have trouble understand you and this translator isnt working very well

[robust sandal]

#🎫│make-a-ticket، يمكنهم التحدث باللغة العربية لك. لدي مشكلة في فهمك وهذا المترجم لا يعمل بشكل جيد

English (en) → Arabic (ar)

[low goblet]

اوك شكرا

[robust sandal]

ᴼˣ ' 𝑁𝐴𝑆𝐸𝑅

Okay, thanks.

Arabic (ar) → English (en)

[humble sequoia]

-- moved to ticket --

[ionic oracle]

if you update the category that tickets go into with new perms, how do i get the tickets to sync to the categories new perms

[rough moth]

Tickets use whatever permissions you set up for the panel

They don’t sync to the category

[ionic oracle]

panel?

oh so you handle ticket perms there

[rough moth]

Yes

[smoky tangle]

good evening,
is it possible to clone a panel to a different discord server?

[tribal cedar]

Tbh since I'm not my servers owner I've never messed with backup moving etc

[smoky tangle]

tbh that is not really an answer on my question 😅

[rough moth]

It’s possible

[smoky tangle]

can you explain me how?

[rough moth]

The process itself is complicated for me to explain. I’m sure a support member can better assist you in #🎫│make-a-ticket

You can’t necessarily clone a panel into another server, but you can do this

[smoky tangle]

thx for the explanation

[rough moth]

Yeah sure np

[tribal cedar]

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #9 - 87)

[tribal cedar]

Woah no more freebie rep to you!

[rough moth]

Np, but what for

[tribal cedar]

For answering when I couldn't. :p

Team work makes the dream work bud

[sinful sentinel]

Hello! I am having trouble with my tickets again.

[rough moth]

What’s the issue

[sinful sentinel]

I click on the ticket reaction, but nothing happens

[tribal cedar]

Does your bot have manage channel perms?

@sinful sentinel

[sinful sentinel]

Yes

[tribal cedar]

Is the everyone role on the ignore list?

[rough moth]

Does it say invalid interaction?

This is ticket tool support

[tribal cedar]

The person needs to publish their announcements

[rough moth]

@sinful sentinel

[tribal cedar]

If they don't publish it it will post inside their server but not forward to others.

[sinful sentinel]

No, it doesn’t say invalid interaction

[tribal cedar]

Well this is ticket tool support and not discord however you can search Google for similar incidents with other ppl

[rough moth]

Just doesn’t do anything?

[sinful sentinel]

Yeah

[tribal cedar]

@sinful sentinel can you type $debug in a channel where ticket tool can see the msgs?

[sinful sentinel]

Ok