🆘│community-support

[rough moth]

yes it is #📣│bot-news :)

[jade topaz]

but yea, the pings aren't working for our Jr. Administrator role i've tried lots and read all the info on the website regarding this :/ i think something broke

[rough moth]

try removing the period from the role

if the id and role name aint working, i have no idea

removing the . may work

[jade topaz]

using the ID in any capacity makes the ticket completely empty when created it's super bazare

[rustic lintel]

would you happen to know what setting it is?

[rough moth]

for what?

[rough moth]

hmm, not sure, may be a bug

[rustic lintel]

to turn it off where it doesn't change the name of the ticket

[rough moth]

@eager cargo do u have any idea why this happens to this user

[eager cargo]

What's happening?

[rough moth]

go to your panel config, ticket options, and change the close channel name thing

[rough moth]

when they type a roles id, it comes out blank

[eager cargo]

Can you send a screenshot of how your typing it?

[jade topaz]

for the ticket messsage to ping our staff role which is Jr. Administrator

[eager cargo]

{@Jr. Administrator}

[jade topaz]

i typed it like {@Jr. Administrator} {@Jr._Administrator}

[eager cargo]

Whats your server ID?

[jade topaz]

764326796736856066

please ping me if you need me <3

[eager cargo]

Which panel are you having trouble with?

[jade topaz]

#3

#3Apply For A Progression Based Rank

I switched it to Moderator for now

[eager cargo]

Okay one moment

[jade topaz]

ty <3

[eager cargo]

Format it like this @jade topaz

<@&RoleIDhere>

[jade topaz]

I did once before but i can try again?

i also tried these {351827324758523905} {@351827324758523905} and {@&351827324758523905}

but i'll check again

[eager cargo]

Yes

[jade topaz]

it was making the message completely blank before so this is progress

[eager cargo]

Without the " {} "

Use "<>" instead

[jade topaz]

ooo with okoko

[rough moth]

{@role name} or {role ID} -The role name you want to mention (role names are case sensitive.)

[jade topaz]

IT'S FIXED :d

[eager cargo]

Great

[jade topaz]

tysm

[rough moth]

shouldn't it work like that as well

[mystic hound]

role ID goes in <@&roleID>, names are {@rolename}

[rough moth]

u should update the sites variables then

cause i got that from the variables list

[mystic hound]

ill take a look

[jade topaz]

<3

[north orchid]

Hello there. Sence the new interface came out for the bot, all I get is this error message

It says interaction failed every time all the time for any reaction. Can someone help?

[mystic hound]

update your discord, should fix it

[north orchid]

I have

To my knowledge it’s up to date, let me check tho

Stand by... it was out of date

[mystic hound]

mhmm

[north orchid]

Alright, I’m sorry to bug y’all it was on my end, it was out of date, but amazing new transcript btw

[mystic hound]

no worries, and thank you :)

[modest wave]

Pls anyone help me

@upper flower

Pls help

@mystic hound

Bro pls help

😭😭😭

$open

[humble sequoia]

Warning: This channel isn't a ticket

[eager cargo]

Okay, #1 don't ping staff please

[modest wave]

Ok bro

Sry

[eager cargo]

#2 Update your discord app, its most likely outdated then the buttons will work

[modest wave]

Ok

[eager cargo]

and three... $open is a ticket only command. its used to re-open closed tickets

[modest wave]

Ohhk

[wispy stream]

help

[mystic hound]

you don't need role, only the rolename itself. So in your case, {@Staff}

[patent lantern]

I've already changed it once, but I want to change the nickname because it's too sexual. Thank you very much if you could change the piona.

[craggy geyser]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[winged olive]

hey from where do I enable the setting that the user will get a certain role after he/she creates a ticket ?

please ping me if anyone got the answer

[fallow ingot]

This is not a feature.

So you can do it.

[winged olive]

well then when my user are opening the ticket they are not getting the access on that category when the ticket is opening

[fallow ingot]

Whoever opens a ticket should be the first one to see the ticket

[winged olive]

but they cant well I havent given them the acess to view the category where the tickets are opening basically a role is given when the user joins by the mee6 bot

[craggy geyser]

Is the issue that the person opening a ticket can't see the ticket?

If so, check the user opened permissions on the dashboard

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[winged olive]

yes, he is getting tagged on that channel but he cant see the ticket

[jade topaz]

Hi! is there a way to check how many tickets i had in a month?

[craggy geyser]

I don't think so. Only currently open tickets

[jade topaz]

Got it 😦

[winged olive]

hey I have those features turned on the settings

[craggy geyser]

Check the user opened ones as well, not just support

[craggy geyser]

So they should be able to see it. I have to go how so can't help further, but feel free to #🎫│make-a-ticket and you can get help that way

[winged olive]

okay I think let me check again

@craggy geyser see I created a ticket and it and I cant see it

actually I am a server admin but I am doing this as a new fresher guy

nvm its working now

thanks for the help

[verbal turtle]

سيبورت في؟

[robust sandal]

! 𝐃𝐩 ・جنرال♛

Seaport's?

Arabic (ar) → English (en)

[slender minnow]

My tickets wont move to the closed ticket category -.-

What do i do?

[craggy geyser]

The message seems to imply your closed category is missing a permission

Check that the bot has view channel in that category. And if it does, you can try giving it admin

[slender minnow]

Ok wait lemme try that

Seems to be working now

Thanks swift^^

[craggy geyser]

No worries!

[lyric pelican]

Hello

Can I configure the bot to auto Delete closed tickets?

[pale pilot]

You can disable "two step ticket" under general options

[cyan spoke]

i need help, my ticket is like functional only on computer, i mean that reaction on mobile is not there

does someone know

?

[pale pilot]

update your discord app

[pale pilot]

check if your app is up to date. If it is, try resending the panel

[humble sequoia]

-- moved to ticket --

[spring sparrow]

The latest version is not yet.

[swift wedge]

These icons have changed

Nvm it works after updating app

[frail quail]

How can I make it so that only specific roles are able to close tickets?

[fallow ingot]

Don’t attempt to ping anyone in this server.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow ingot]

@jade topaz ^^

[fallow ingot]

Only support team can close tickets you can’t.

I believe that’s buttons?

[frail quail]

I meant in my server

[fallow ingot]

All support team roles can close tickets you can have a specific role for each action.

[frail quail]

How can I do that?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

^^

[frail quail]

Thank you very much

[fallow ingot]

No worries

Kindly leave us a review in #📈│reviews tell us how your experience went?

As I explained

Read the documents

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow ingot]

^^

No problem

[iron night]

Gave 1 Rep to aaronnn (current: #10 - 54)

[fallow ingot]

Kindly leave us a review in #📈│reviews tell us how your experience went?

[verbal turtle]

يا طيبين

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fallow ingot]

@verbal turtle ^

Buttons yes.

[craggy geyser]

That isn't true unless you set that. For example here, the user can close the tickets

[craggy geyser]

Wrong reply. That's for this message

[tulip jolt]

thank you

[iron night]

Gave 1 Rep to aaronnn (current: #10 - 55)

[fallow ingot]

It sounds wrong but that’s not the way I meant to put it out as

[swift wedge]

I filled wrong password while logging in to ur website and now when i click on Discord it says wrong password and there's no option to refill

Help

[fallow ingot]

We’re you logging into discord?

[swift wedge]

No

[fallow ingot]

You don’t require a password to get into the website.

Unless it’s the discord pop up

[craggy geyser]

You do if they mean the dashboard though. Try in incognito as that should let you log in

[fallow ingot]

Yeah the discord login thing that pops up every time on phone

[craggy geyser]

That's the wrong thing. Only support can log into that

[swift wedge]

It said wrong password previously

[fallow ingot]

Wrong website.

[swift wedge]

What

[craggy geyser]

That's the docs. You need the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[swift wedge]

😢

[fallow ingot]

Kindly leave us a review in #📈│reviews tell us how your experience went?

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 77)

[swift wedge]

Tickets look cleaner now

And the panel too
Can we also use same bot for help and for something else

[left forge]

@gloomy jacinth le bot est down ?

[gloomy jacinth]

Non je ne crois pas

Pourquoi ?@left forge

[left forge]

Aucune réaction ne s'affiche sur le message

Sur mon serveur perso

[left forge]

Et ceux pour lesquels la réaction était déjà mise, c'est impossible de les close

[fallow ingot]

Like?

[gloomy jacinth]

Le bot est online ?

[left forge]

Non

[left forge]

Juste les réactions ne fonctionnent pas

[gloomy jacinth]

Si le bot est offline c'est normal

Faites un petit $debug

@left forge

[left forge]

D'accord merci

Le bot est online mais toujours aucune réaction sous ses messages

@gloomy jacinth

[swift wedge]

Sending 2 panels in 2 different channels and having 2 different messages

[gloomy jacinth]

Que donne le $debug ?

[left forge]

Tout est ok

[gloomy jacinth]

Possible de screen le panel ou autre message où il n'y a pas de réaction ?

@left forge

[gloomy jacinth]

Vous avez bien choisis le bot gratuit sur le tableau de bord ?

[left forge]

Oui

[rotund kite]

Yes, you can create as many panels as you wish.

There is no limit to the amount of panels, regardless of having premium or not.

[left forge]

@gloomy jacinth

[gloomy jacinth]

Regardez les logs du serveur

Pour voir si le bot essaie de les ajouter

[left forge]

Ok

[left forge]

Il y a aucune log du bot

[wind lotus]

I want to ask something about after this update.

When we press create ticket button its sen messages under the ticket panel

Something like that

How can we disable this?

[rotund kite]

At the moment it cannot be disabled. But this is a message only the ticket owner can see.

It can be dismissed.

[wind lotus]

If we close the permission to use slash command?

[rotund kite]

I haven't seen that to be in effect before, but it might disable the usage of some button usages.

[wind lotus]

Hmm okay

I hope soon can be disable

[craggy geyser]

Whenever you close discord and reopen it, the message also goes

[tawdry oracle]

please help me fix this

I removed the old regular reaction one

And resent it to the channel, and im getting this error. We get many tickets so this is setting me back. I need some support here please

[graceful crown]

Is it possible to assign categories to tickets?

[tawdry oracle]

@craggy geyser

[fallow ingot]

Please read the rules on not to ping staff.

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

@graceful crown ^^

[graceful crown]

Uhh yeah, I am using the wrong word.
How to separate types of tickets - for example: Hardware, Software, Equipment

[fallow ingot]

Huh

[tawdry oracle]

Well its kind of hard when I run a 150k member server with premium and no staff are active here.

[fallow ingot]

What support do you need?

[tawdry oracle]

Ive posted the issue here: #🆘│community-support message

[fallow ingot]

If you don’t tell me I can’t help.

[fallow ingot]

Resend the panel.

[left forge]

there is a way to use the old system for react ?

[fallow ingot]

Yes but it will be disabled soon. You can use $oldpanel ID

I fully recommend buttons.

[left forge]

Yes but on phone we can't use

[fallow ingot]

Can’t use what?

[tawdry oracle]

Ive done that 5 times

Same error

[fallow ingot]

Um. Open a ticket in #🎫│make-a-ticket

[tawdry oracle]

Ive even tried to turn the button off and go back to what used to work which was the emote reaction and when I send it, the emote doesnt even appear

[fallow ingot]

Ok

So your saying you have premium?

[tawdry oracle]

I do, not sure why I dont have the role though

[fallow ingot]

We get to that after we fix this

Do you have both bots in the server?

[tawdry oracle]

It looks like I do

Do I need to kick the free one?

[solid stream]

Just resend your panel

Using the premium bot

[fallow ingot]

He has.

Kick the free one then try @tawdry oracle

[solid stream]

Or use the $panel command

[fallow ingot]

If you have the premium one enabled

$panel ID

[tawdry oracle]

Wonderful! After kicking the bot that worked! Thanks alot you guys!

[left forge]

We can use button, but react yes

[fallow ingot]

Yes

[left forge]

How we find ID for $oldpanel

[solid stream]

You really should only be using the old commands for testing

They will be removed eventually and you will be stuck with nothing

If your buttons don't show you need to update your discord

[left forge]

I update my discord but i can't see button

[desert patrol]

How do we relog it if our servers don’t show up? I’m confused,

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[fallow ingot]

@desert patrol ^^

[harsh valley]

Do tickets not work on mobile? It says "invalid form body" when you press the button apparently

[tribal cedar]

Update your mobile discord client

[graceful crown]

The buttons look different now on mobile, I take it discord changed something?

[tribal cedar]

I'm not certain what discord does really but they don't look different for me. Maybe I need an update as well.

[daring flicker]

has anyone experienced this?

[tribal cedar]

Is there any blacklisted roles?

[fallow ingot]

I don’t think it would even say that if their was any.

[tribal cedar]

Thats the only thing I could think of. Hmm.

[fallow ingot]

I know. Hard one.

[tribal cedar]

@daring flicker you were just trying to click a button?

And your not using premium bot when you have no premium?

[daring flicker]

yes. Clicking the Create Ticket button

[fallow ingot]

Maybe it’s a disabled role for the panel.

[tribal cedar]

@daring flicker are you using premium bot?

[daring flicker]

it doesnt appear to be a premium i guess.

[crisp berry]

في مساعد عربي ؟

[robust sandal]

{PL} emad

Is there an Arab assistant?

Arabic (ar) → English (en)

[rough moth]

/ar Not atm, but I can help by using this translator

[robust sandal]

ليس أجهزة الصراف الآلي ، ولكن يمكنني المساعدة باستخدام هذا المترجم

English (en) → Arabic (ar)

[rough moth]

@crisp berry

[rough moth]

Either your role is blacklisted or creating a ticket is support team only

[daring flicker]

what do you mean disabled role for the panel?

[crisp berry]

/سعر البريميوم كام

[robust sandal]

{PL} emad

/Price of premium cam

Arabic (ar) → English (en)

[daring flicker]

how do i change this?

[rough moth]

/ar the price of premium is 6$ per month

[robust sandal]

سعر القسط هو 6 دولار شهريا

English (en) → Arabic (ar)

[rough moth]

Are you the owner of the server?

Or an admin/dashboard role

[daring flicker]

im an admin

[crisp berry]

/تمام

[rough moth]

First check if you have any blacklist roles in server configs

On the dashboard

[robust sandal]

{PL} emad

/All

Persian (fa) → English (en)

[crisp berry]

okay

[rough moth]

/ar what do you mean all?

[robust sandal]

ماذا تعني كل شيء؟

English (en) → Arabic (ar)

[rough moth]

/ar That was for another user not you, but premium is 6$ per month

[robust sandal]

وكان ذلك لمستخدم آخر وليس لك ، ولكن قسط هو 6 دولارات في الشهر

English (en) → Arabic (ar)

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[daring flicker]

no its not blacklisted, but the ticket tool is in a private channel

[rough moth]

Wdym by private channel? And try going to your panel configs, the panel you are having troubles with, buttons options, create ticket, and check if it’s support team only

[daring flicker]

gotcha. you're right. there was that

[daring flicker]

Thanks for your support! honto ni arigato!!

[iron night]

Gave 1 Rep to DisguisedBaby (current: #13 - 42)

[rough moth]

Np

[wispy hornet]

Tickettool premium is saying that the server is down when I try to make a ticket to test it

[crisp berry]

/ لم افهم

[robust sandal]

{PL} emad

/ I don't understand

Arabic (ar) → English (en)

[rough moth]

/ar what do you need help with @crisp berry

[robust sandal]

ما الذي تحتاج إليه للمساعدة في @crisp berry

English (en) → Arabic (ar)

[rough moth]

Could u send a screenshot

[crisp berry]

/ لم افهم @rough moth

[robust sandal]

{PL} emad

/ I don't understand

Arabic (ar) → English (en)

[rough moth]

/ar don’t understand what

[robust sandal]

لا أفهم ما

English (en) → Arabic (ar)

[rough moth]

I’ve got no idea why that comes up

Make sure everything is set up correctly on your part, including the bots permissions

[crisp berry]

/لم افهم ماذا يقول

[wispy hornet]

I just switched from the regular bot to premium, and resent the panel

[robust sandal]

{PL} emad

I don't understand what he's saying.

Arabic (ar) → English (en)

[wispy hornet]

The bot should have admin

[rough moth]

/ar I’m using the translator to help, tell me what is your problem

[robust sandal]

أنا أستخدم المترجم للمساعدة، أخبرني ما هي مشكلتك

English (en) → Arabic (ar)

[rough moth]

Did u kick the other bot

[wispy hornet]

Yeah it has administrator

Yeah

Before I even resent the panel

[crisp berry]

/لماذا لا اعرف افتح تيكيت

[rough moth]

Are you sure u have premium?

[robust sandal]

{PL} emad

/ Why don't I know open the ticket

Arabic (ar) → English (en)

[rough moth]

/ar in your server or here?

[robust sandal]

في الخادم الخاص بك أو هنا؟

English (en) → Arabic (ar)

[crisp berry]

@rough moth

[rough moth]

You guys have the same issue

[wispy hornet]

Oh is it down then

[rough moth]

@mystic hound I don’t know an answer to their problem, do you have an idea?

[crisp berry]

/ في سيرفري

[rough moth]

No it works fine

[robust sandal]

{PL} emad

/ In Surfer

Arabic (ar) → English (en)

[rough moth]

/ar One second, I need to figure it out

[robust sandal]

ثانية واحدة، أحتاج إلى معرفة ذلك

English (en) → Arabic (ar)

[crisp berry]

/في خادمي

[robust sandal]

{PL} emad

/In my servant

Arabic (ar) → English (en)

[wispy hornet]

lol

[crisp berry]

/اهلا @rough moth

[robust sandal]

{PL} emad

Welcome

Arabic (ar) → English (en)

[reef comet]

anyone know a reason why this is happening ?

says interaction failed

[wispy hornet]

/ar He tagged a higher up, wait a bit longer

[robust sandal]

وضع علامة أعلى، انتظر لفترة أطول قليلا

English (en) → Arabic (ar)

[crisp berry]

/

[rough moth]

Try updating your discord

[wispy hornet]

Yeah thats the issue

Had someone with the same issue on phone, they hadn't updated

[reef comet]

oh bet lol lemme tell them to update their discord then

[mystic hound]

ping

[rough moth]

Yes, I have a question for them

[wispy hornet]

Me and the arabian speaking are having the same issue

[rough moth]

Server is inactive, what causes that?

[mystic hound]

yeah I see it, sec

alright so from what I can see that issue comes when you have the wrong bot selected on your dashboards

[wispy hornet]

Oh

[mystic hound]

so if you've got the premium bot the panel's gotta be from the premium bot and same thing for the primary bot

[wispy hornet]

Works

[rough moth]

/ar alright so from what I can see that issue comes when you have the wrong bot selected on your dashboards. so if you've got the premium bot the panel's gotta be from the premium bot and same thing for the primary bot

[robust sandal]

حسنا حتى من ما أستطيع أن أرى أن هذه المسألة تأتي عندما يكون لديك بوت خاطئ المحددة على لوحات القيادة الخاصة بك. حتى إذا كنت قد حصلت على بوت قسط لوحة فلدي يكون من بوت قسط ونفس الشيء لبوت الابتدائية

English (en) → Arabic (ar)

[rough moth]

@crisp berry

[crisp berry]

/لم افهم ممكن توضح

[robust sandal]

{PL} emad

I don't understand.

Arabic (ar) → English (en)

[wispy hornet]

/ar look at the picture I sent, make sure the one you are using is selected for you

[rough moth]

/ar See that image? Make sure it’s the regular ticket tool bot not the premium one. It’s circled in red

[robust sandal]

انظر إلى الصورة التي أرسلتها، تأكد من تحديد الصورة التي تستخدمها لك

English (en) → Arabic (ar)

أترى تلك الصورة؟ تأكد من انها أداة التذاكر العادية بوت ليست واحدة قسط. إنها محاطة بالأحمر

English (en) → Arabic (ar)

[wispy hornet]

/ar Make sure you have the free version chosen, not premium like mine

[robust sandal]

تأكد من أن لديك نسخة مجانية مختارة، وليس قسط مثل الألغام

English (en) → Arabic (ar)

[crisp berry]

/ثانية

[robust sandal]

{PL} emad

/s

Arabic (ar) → English (en)

[wispy hornet]

/ar what?

[robust sandal]

ماذا؟

English (en) → Arabic (ar)

[wispy hornet]

Oh also, can I get the premium subsciber role

[swift wedge]

Didn't know discord is in arab language too

[mystic hound]

$pc @wispy hornet

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[mystic hound]

huh that gave the role, interesting

[rough moth]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[rough moth]

$pc @rough moth

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[rough moth]

Is this even related to ticket tool?

/Spanish what is your issue?

[robust sandal]

¿cuál es su problema?

English (en) → Spanish (es)

[rough moth]

/es What is that?

[robust sandal]

¿Qué es eso?

English (en) → Spanish (es)

perro5416

that's why I ask

Spanish (es) → English (en)

[rough moth]

/es I need to know what your issue is with the bot, can you please specify

[robust sandal]

Necesito saber cuál es vuestro asunto es con el bot, puede por favor especificar

English (en) → Spanish (es)

perro5416

ok look when you invite the bot I get this

Spanish (es) → English (en)

[rough moth]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[rough moth]

/es Try using the third link

[robust sandal]

Intente usar el tercer vínculo

English (en) → Spanish (es)

[rough moth]

De nada

I think that means your welcome

[scenic plinth]

Does indeed

[jade topaz]

Is there anyway to get the reactions back. Like I cant close tickets or open them, on my phone only my computer.

[rough moth]

Update your discord on your phone

[glass lantern]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

Ty

[rough moth]

Np

[nova hamlet]

https://media.discordapp.net/attachments/851916401408999434/860181404070576158/unknown.png why are the reactions not being removed?

[rough moth]

Resend the panel and use buttons :)

[wispy hornet]

Buttons are coooooooooooooooooool

[nova hamlet]

I’m confused sorry. Resend the panel?

[rough moth]

Yes like $panel {id}

[scenic plinth]

I believe they removed the function for the bot to remove the reactions

[rough moth]

Yes

[nova hamlet]

So I do $panel (support message id here)?

[rough moth]

Or from your dashboard

[rough moth]

No $panel (panel number)

Like 1 or 2 or 3 and etc

[nova hamlet]

Thank you

[mortal pond]

So is there an ETA on when we can use the transcripts without having to work a part-time job as a CAPTCHA solver? 😅

Or is this a permanent solution now? 😅

[rough moth]

I don’t think it’s permanent, but the site was under a Few attacks

That’s why the website is like that rn

[jade topaz]

When i try to test my ticket it responds with this

nevermind no pic perms xD

[mortal pond]

I understand that, but I thought the problem was fixed

[rough moth]

I’m not sure, I can’t control the site. And they do what they think is best for the site

[jade topaz]

it says that when ever i try to make the ticket

[mortal pond]

Well, that didn't answer my question at all, but thanks

[rough moth]

@jade topaz make sure it’s the regular bot and not premium

[rough moth]

You can wait for a support team member to tell you that

I have no clue when they will change it or if they will

[jade topaz]

does premium not work?

[rough moth]

You don’t have the premium bot

[jade topaz]

I have the 7 day trial?

[rough moth]

You may have to invite the premium bot then

Not sure

[jade topaz]

I did its in the server lol

[rough moth]

Resend the panel

And kick the regular bot

[jade topaz]

Did 3-4 times

did

thats why I don't understand

[rough moth]

How come the regular bot responded

And not the premium one

[rough moth]

That’s the regular one

[jade topaz]

thats the bot when I did

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Oh i understand LOL, my bad

[rough moth]

No worries

[jade topaz]

thank you

[reef scroll]

Hello. How do I config what roles can or can't see tickets?

[rough moth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rough moth]

@reef scroll ^

[reef scroll]

Thanks!

Is that locked behind owner?

[midnight mortar]

how many servers can you use the premium tickettool on?

[rough moth]

Which subscription did u buy

[rough moth]

Owner, admins, and dashboard roles

[midnight mortar]

I havent yet, I'd like information

[tribal cedar]

Afaik its one subscription per server

[rough moth]

It only goes on one server

[midnight mortar]

kk

[reef scroll]

The page looks different on my end

[rough moth]

Are you one of those 3?

And read the bottom of the embed it explains the steps

[reef scroll]

Admin

[rough moth]

U should be able to do it then

Just follow those steps

[reef scroll]

I'll try to send a screenshot, I can't really follow the steps because it looks different

[rough moth]

Alright

[silver crescent]

trying to add a few more roles, but the save button fades away into the bottom so i can not save the settings, what can i do? https://gyazo.com/446d57c6ef13203a96c41b01f1efcb9d

[compact swan]

This may sound like a Dumb Q, but for the longest time (like 5 months). my server didnt need the ticket tool, but now we activated it again but i come to realize i do not remember the Support team role. Is there a way to find/view it?

[reef scroll]

This is under panel config

[rough moth]

Try clicking it

It should be enough

[silver crescent]

cant click it, as it disappears

the save button

[rough moth]

You didn’t follow the others steps, now go to your panel settings

[rough moth]

U may have to reload and try again then

[rough moth]

Yes

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rough moth]

Read this ^

[compact swan]

Ah thank you for the direction

[rough moth]

Anytime

[meager dock]

$help logs

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[meager dock]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[rough moth]

Please don’t use commands here :)

[meager dock]

ok

[rough moth]

It floods the chat

[meager dock]

how do i set the logs?

[rough moth]

Go to your panel settings and set up your logging options

[silver crescent]

I got a few more added, but i cant add the last rank, as the "namelist" is too long

[rough moth]

That’s out of my control

[silver crescent]

nevermind

[reef scroll]

@rough moth Sorry, by the steps did you mean Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.?

[silver crescent]

sorted it cheers

[rough moth]

Yes

[reef scroll]

Okay

I'm in dsahboard now

These are the options to the side, I clicked on panel configs and it shows the image I sent previously

[rough moth]

From that image

U click settings on the panel u wanna add the roles

[reef scroll]

Ohh

Thanks I was being pepega

[rough moth]

No worries

[stark vapor]

i cant see my server in the dashboard what do i do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

^

[stark vapor]

TYYYYYYYYYY

❤️

[lusty sky]

I add a ticket to my server but the emoji isnt visible

And the same is in this server

I cant make a ticket

[rough moth]

We use buttons in this server

Buttons was part of the new update

[slow bridge]

how do i enable the claimed ticket thing

[open pebble]

Hello my ticket tool is broken i've this error please can you help me ?

[rough moth]

Do you have premium

[slow bridge]

Yes

[rough moth]

It’s missing view channel permission

[slow bridge]

Whitelabel

[open pebble]

Yeah it's good thx

Thx for your Help ♥

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[rough moth]

@slow bridge ^

[rough moth]

Np

[slow bridge]

I dont see that on the panel

[rough moth]

It’s at the bottom

[slow bridge]

oh shit wrong server

ty anyway

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #13 - 43)

[rough moth]

Np

[slim hull]

ive come across a pretty big potential exploit guys who do i contact to let them know?

[tribal cedar]

#🎫│make-a-ticket

A staff member will assist you there

[humble sequoia]

-- moved to ticket --

[scenic plinth]

(For lockdown)

[rough moth]

try updating your discord

[jade topaz]

Oh okay

[leaden stone]

How do I allow pic perms in a ticket?

[rough moth]

go to your panel settings and change permission settings

[jade topaz]

Thanks for the help @rough moth it worked

[iron night]

Gave 1 Rep to DisguisedBaby (current: #13 - 44)

[jade topaz]

:)

[rough moth]

anytime

[lunar patrol]

السلام عليكم

في عربي ؟

[robust sandal]

Frame

Is there an Arab?

Arabic (ar) → English (en)

[scenic plinth]

/ar Arabic Support Team is currently unavailable until the 6th.

[robust sandal]

فريق الدعم العربي غير متوفر حاليا حتى السادس.

English (en) → Arabic (ar)

[lunar patrol]

هل تعرف العرب قليل ؟

[grand sleet]

Is there an suggestion channel?

[rough moth]

not atm

but try s!suggest

[wild vigil]

مرحبا انا الاسبانية

[lunar patrol]

انت عرب ؟

اريد المساعدة

/ar اريد في حال اقفل التذكرة يرسل البوت الى العضو في الخاص كلمة شكر

[robust sandal]

Trying to translate to Arabic but detected as Arabic.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

Frame

Do you know a few Arabs?

Arabic (ar) → English (en)

[lunar patrol]

I want if the ticket is closed, the bot will send to the member in private a word of thanks

[wild vigil]

على محمل الجد ، إذا كنت إسبانيًا ، فهل تريدني أن أستخدم كلماتنا؟

[lunar patrol]

Such as

[wild vigil]

a

وجه ضاحك

[robust sandal]

𝔸ℕ𝔻𝕆 𝔻𝔼 ℂℍ𝕀𝕃𝕃

Hi, I'm Spanish.

Arabic (ar) → English (en)

[robust sandal]

𝔸ℕ𝔻𝕆 𝔻𝔼 ℂℍ𝕀𝕃𝕃

Laughing face

Arabic (ar) → English (en)

[wild vigil]

I don't know how to do it

[scenic plinth]

/ar If you have a question about the bot please ask.

[robust sandal]

إذا كان لديك سؤال حول بوت يرجى طرح.

English (en) → Arabic (ar)

[scenic plinth]

That would be the DM options.

Automation options ---> Send Direct Message when (Ticket open or close) and edit that option

Keep in mind that is a premium feature

[jade topaz]

can we auto-delete tickets if its closed

[rough moth]

u can remove 2 step close if thats what u want

[jade topaz]

indeed just found out about it, thanks

what's a nice QoL you guys use which I didn't find out about yet

[rough moth]

wdym?

[jade topaz]

are there any nice features I'm missing out on

just bought premium but got no clue what it offers

[lavish matrix]

how can i get multiple reactions in one embed

[jade topaz]

is there a system where if I do $delete or $close duration it will close in x time

like $delete 1hour

or 1 day

so the ticket creator can see what we said as last

[lusty sky]

I cant make a ticket

[stoic hawk]

السلام عليكم

[lusty sky]

There isnt any emojis

[stoic hawk]

ARABIC?

[lusty sky]

No

[stoic hawk]

Ok Nice

[jade topaz]

How can I make it, so the mesage that a ticket has been created goes away without me pressing it?

[stoic hawk]

@jade topaz عربي

[jade topaz]

with google translator only

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[eager cargo]

@jade topaz ^

/ar How can I help you? @stoic hawk

[robust sandal]

هل يمكنني مساعدتك؟؟ @stoic hawk

English (en) → Arabic (ar)

[stoic hawk]

اوك

[eager cargo]

You can't, apologies.

[stoic hawk]

كيف أفعل الميزة الجديدة حڨت فتح و غلق التكت

[eager cargo]

/en كيف أفعل الميزة الجديدة حڨت فتح و غلق التكت

[robust sandal]

How do I do the new feature? I will open and close the tects

Arabic (ar) → English (en)

[eager cargo]

/ar The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.
Where can I edit them?
Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[robust sandal]

أزرار Discord الجديدة تسمح بتجربة أكثر سلاسة وملاءمة. أنها تقلل من التأخر وتعمل بشكل أفضل بكثير من الرموز التعبيرية. مع أداة تذكرة يمكنك تحرير جميع الأزرار كيفما تشاء! يمكن أن تظهر الأزرار الرموز التعبيرية والنص ويمكن أن يكون لها 4 ألوان مختلفة.
أين يمكنني تحريرها؟
لوحة المعلومات -> لوحة التكوينات -> <Settings>-> زر خيارات -><Setting>

English (en) → Arabic (ar)

[stoic hawk]

Thanks

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 136)

[eager cargo]

(moved to ticket)

[lusty sky]

How I can open a ticket?

[eager cargo]

Can you elaborate?

[eager cargo]

You can head to #🎫│make-a-ticket

[lusty sky]

Yes

[eager cargo]

My pleasure

[eager cargo]

No, apologies.

[lusty sky]

Butwhereare the button?

[eager cargo]

Are you looking to create a ticket here or in your own server?

[lusty sky]

In mu own server

And here to

[eager cargo]

Read over #573205317870157855

[lusty sky]

Thanks

Thanks @quo

[eager cargo]

My pleasure

[stoic hawk]

The translation wasn't clear enough, unfortunately. @eager cargo

[eager cargo]

تسمح أزرار Discord الجديدة بتجربة أكثر سلاسة وراحة. إنها تقلل التأخر وتعمل بشكل أفضل بكثير من الرموز التعبيرية. باستخدام أداة التذاكر ، يمكنك تحرير جميع الأزرار كيفما تشاء! يمكن أن تعرض الأزرار الرموز التعبيرية والنصوص ويمكن أن تحتوي على 4 ألوان مختلفة.
أين يمكنني تعديلها؟
لوحة المعلومات -> لوحة Configs -> <إعدادات> -> خيارات الزر -> <إعداد>

[quaint agate]

Question why does the server not pop up I’ve restart multiple times

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[rough moth]

try this out @quaint agate

[quaint agate]

Ok

Nope didn’t work

Servers not there still

[rough moth]

You need one of these 3 things to access the dashboard.

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

[quaint agate]

Alr lemme ask the owner for a role thanks

Thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #13 - 45)

[rough moth]

np

[jade topaz]

how to fix it

[rough moth]

by giving ticket tool permissions to view channels and send messages

@jade topaz please type here and not in reviews

what do u need help with

[jade topaz]

ok

im helping somebody in another server add ticket tool

but it doesnt show up

[rough moth]

the bot doesnt show up or what

[jade topaz]

no the bot is in

[rough moth]

u cant see it on dashboard?

[jade topaz]

i need help on the website

[rough moth]

can u see it on the website?

the server

[jade topaz]

um

[rough moth]

can you please specify what you are having troubles with

[arctic sapphire]

If I have the Premium trial, will I get the role on here temp or do I need to actually purchase a plan?

[rough moth]

u should actually have the plan

or vote for it constantly

i dont think they give the role for trials

[arctic sapphire]

okay

[craggy geyser]

We tend to only give it for purchasing premium

[mental tusk]

.

[pearl flame]

.........

[mental tusk]

.....

[pearl flame]

......

[mental tusk]

.

[pearl flame]

............

[mental tusk]

.

[pearl flame]

.....

[rough moth]

@craggy geyser spammers

[mental tusk]

.

[pearl flame]

........

[rough moth]

Help

[mental tusk]

.

[pearl flame]

.....

.....

[prime bridge]

! 𝔸𝚑𝚖𝚎𝚍. ᴸᵀ has been silenced for 10m
Reason: Similiar-Messages Spam

! 𝔸𝚑𝚖𝚎𝚍. ᴸᵀ#0001 | 760907993436389396

[pearl flame]

soryy

[rough moth]

No your not

[craggy geyser]

I can't do anything. Wick can, and a moderator will do something now

[pearl flame]

sorry

....

...............

...............

[rough moth]

Rip

[pearl flame]

sorry

............

[rough moth]

No your not stop saying that

[pearl flame]

....

...

sorry

[rough moth]

You’re gonna get yourself banned or punished

[prime bridge]

Repo ᴸᵀ has been silenced for 10m
Reason: Similiar-Messages Spam

Repo ᴸᵀ#8888 | 765667759841214464

[rough moth]

Or silenced by wick

[vocal jetty]

How do I actually setup this bot... I go to the dashboard and theres nothing for me

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[craggy geyser]

As in can't see your sever?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[vocal jetty]

I got no options,

It only shows membercount

[craggy geyser]

You need to navigate to the panel configs. There is a navigation on the right

Left, sorry

[vocal jetty]

I cant even see that my man

[craggy geyser]

Have you got 3 lines in the top left?

If so click there and it should appear. If not send me a screenshot

[vocal jetty]

Will try

Think its working

[craggy geyser]

Glad I could help

[vocal jetty]

Ah now its saying its not active?

[craggy geyser]

As in the buttons saying that when used?

[vocal jetty]

Yea,

[craggy geyser]

That is an issue where the panel is sent by one bot and you are using the other. Worked with reactions, but Battle was unable to get buttons working the same way

The fix is to just resend the panel

[dire geyser]

Wassup does anyone mod

#827209540671111210

[craggy geyser]

What for?

[vocal jetty]

How does that work?

[craggy geyser]

So I assume your panel is sent by the free bot and you are currently using the premium bot (or vice versa). Resending the panel will send it with the active bot, so buttons can be used

[vocal jetty]

Oh...? Where do I go for that?

[craggy geyser]

Either send from the dashboard, or use the $panel command ($panel 1 if you only have one panel)

[vocal jetty]

Command isnt working

Ill attempt the dashboard

[graceful ledge]

What’s up with the bot everytime I try to close the ticket it says interaction failed

[craggy geyser]

Try updating discord

[vocal jetty]

Still broken

[lament anchor]

for some reason my tickets arent working properly, i have the support role (and im the owner) and i cant see the tickets people open

unverified people arent able to open them and verified people, i just cant see the ticket

[craggy geyser]

You had a ticket. If you were patient someone would have answered it there. As for me it is midnight so I'm heading to bed so cant help you but someone will do when they are free

[lament anchor]

oh im sorry! i made one bc i didnt know there was a support channel

[craggy geyser]

That was mostly at the one before. The command should work unless you have enabled the premium bot without premium (which could be your issue)

[weary geyser]

Hi I created a tag and it isnt working. Don't know why?

[craggy geyser]

Any further issues to this, either ask and someone else will help, or make a ticket, provide your server id and a summary of what the issue is and what I got you to try and someone will help

[vocal jetty]

How do you turn that off

[scenic plinth]

Turn what off?

[vocal jetty]

Premium I dont know if someone attempted to turn it on in the group

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[lament anchor]

okay yes, so staff are allowed to open tickets, but no one else is able to open them

[vocal jetty]

Its off

Premium hasnt been activated

Yet it still does this?

[lament anchor]

i fixed it

[solid stream]

Did you delete the panel this button is linked to on the dashboard?

Only reason I can think of to get that error.. Try sending your panel again.

If not this is a system bug I'll need to look into.

[naive kiln]

I'd like it to not send that when I save a transcript and just send the one that gives you information.

[solid stream]

That extra box of text is due to discord, we have no control over it.

I would remove it if I could..

[naive kiln]

Alright.

[remote peak]

Interaction failed?

[naive kiln]

That may be a glitch.

[remote peak]

Yeah but on whose side

[naive kiln]

idk

You'd have to wait for a support team member to answer that

[scenic plinth]

Make sure that you discord app is updated, that seems to be the main issue with these errors.

[remote peak]

Hrmm

I'm on canary

Seems I have an update though

[rough moth]

Does it still not work?

[remote peak]

I'll let you know if it happens again

It's not constant

[rough moth]

May have just been a one time thing then

[spare willow]

One of my users is unable to create a ticket, but me and my staff can fine. What could cause this?

https://media.discordapp.net/attachments/810277316298408007/860334715318698004/image0.png

Please ping me if you reply 🙂

Ah, just saw above. I’ll tell them to check for an update

[jade topaz]

I dont know if I've done something wrong in setup but the reaction for opening a ticket isnt showing up for me?

It did on my PC when I set it up at first
But then when I switched over to mobile, there was no reaction :eyes:

And manually reacting to it, didn't open a new ticket either

[mystic hound]

so when you were on PC everything looked correct?

[jade topaz]

Yes.

[mystic hound]

it might be that your mobile app isn't updated and so you can't see the buttons

[jade topaz]

Oh 👀
Lemme check play store then

[eager cargo]

They have to update their Discord client

[spare willow]

thanks, i saw the messages above. that did end up fixing it

[eager cargo]

Great!

[jade topaz]

That was it, thank you:)

[iron night]

Gave 1 Rep to Light (current: #5 - 107)

[desert prairie]

I can’t get permission

[upper pelican]

hey how do i give a certain person to be able to access ticket tool

[craggy geyser]

As in to access the dashboard? Make a role (or use an existing one) and add it as a dashboard role on the sever configs page of the dashboard

[marble nimbus]

@craggy geyser

Help

[craggy geyser]

Read #546557408902905896. Don't ping support

[craggy geyser]

Have you got the button enabled?

[marble nimbus]

Yes

[craggy geyser]

Run $debug in that channel

[marble nimbus]

K

Support arabic@craggy geyser

Ware

[craggy geyser]

Arabic support is closed for 4 more days as there is things going on in real life for all Arabic support members

[marble nimbus]

K

[cold shell]

@clear epoch hi ticket tool can you add in emotes into description

@𝔍 𝔬𝔰 𝔦 𝔞 𝔥 @upper flower would sortable tickets such as folder or search bar to look for your tickets be in the pipe line for possible update as it would be so helpful as-well as the ability to import photos from a local device rather then url

[cinder juniper]

how do i make the new tickets open in a certain category and not just go to uncategorized

@fleet lantern

[craggy geyser]

Read #546557408902905896. Rule 4 in particular

[cinder juniper]

sorry

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[cinder juniper]

only see this

oh the settings

mb

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[cold shell]

yo swift are you able to help me with my question?

[jade topaz]

can anyone help me

pls help

[cold shell]

@cinder juniper yes in settings

[jade topaz]

can anyone tell me that when a user makes a ticket he cannot see it but the ticket is created how do I feix ths

[cold shell]

check permissions @jade topaz

[jade topaz]

I chekd it would you like to joib my server and see it

[cold shell]

ok

send

linking code

[prime bridge]

Beast KDSB has been silenced for 10m
Reason: Posting Discord Server Invites

Beast KDSB#2577 | 721645061682626600

[cold shell]

@jade topaz dm me ill help you

[craggy geyser]

What's your question?

[cold shell]

can you add in emjois into description on ticket panel

[prime bridge]

Successful Unmutes: 1
Unsuccessful Unmutes: 0
Reason: No reason.
Moderator: @pale pilot

[craggy geyser]

You can. Use the id of the emoji

[pale pilot]

Please don't invite other community members to your servers so they can help you. Leave that to the official support team. Thanks

[craggy geyser]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[light zealot]

I dont see reactions in any messgaes

Example i added ticket tool to my server and it doesnt show the reaction

What should i do?

[cold shell]

@craggy geyser thankyou successful on emjoi id very helpful
...
question possible to change tickel tool bot picture on private server for customization

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[cold shell]

i see

[craggy geyser]

Ticket Tool has moved to buttons. If you don't see them (for example if you don't see them in #🎫│make-a-ticket) try updating discord

[light zealot]

All right

[cold shell]

@craggy geyser i like the new button system

are we any closer to being able to sort tickets form one another for tidiness
either folders or searchable

[craggy geyser]

It should speed the bot up further, and also is allowing more to be done elsewhere without compromising on speed

And I have no idea if that is going to be done. What do you mean by folders or searchable?

[light zealot]

i didnt even know abt that updta

Thanks

[craggy geyser]

It was quite recent

[craggy geyser]

In terms of folders/searchable, you can have differnt panels for differnt categories. And the transcripts for each one can save in a differnt place. You can also search the transcript channels for a given user, or a transcript name for example

[cold shell]

@craggy geyser i see and i no obversely this would be a request for more say development of the bot however have you heard or the panels being sortable or searchable as a possibility as the question was a hot topic 6 months ago

[craggy geyser]

I haven't heard anything. I'm not sure how it would work though (as in what the finish product would look like)

What would you be searching?

[cold shell]

in dashboard say for example you have 100 panels
and you can change the order of them make {example} #5 into #1 and categorize them by folders and or search for the panel individual by name
@craggy geyser do you know what i mean

[craggy geyser]

Oh, a dashboard change

Could be interesting, but not sure if it is planned

[cold shell]

i would pay $100 usd to see it happen lol saves me so much time

[edgy pasture]

good can someone help me as I leave where it says create ticket only the emoji?

[past bridge]

Greetings

how i should config bot to mention my support team role whenever someone opened a ticket ? i want bot to mention ticket responsers

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

@past bridge

[past bridge]

ty

[iron night]

Gave 1 Rep to Enigma (current: #14 - 42)

[tribal cedar]

Anytime

[neat relic]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[olive grove]

Ist hier jemand der deutsch spricht?

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[olive grove]

$help buttons

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[olive grove]

$help faqw

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[olive grove]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[neat relic]

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[olive grove]

you are german?

[neat relic]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[neat relic]

No i am indian

[mystic hound]

If you want German support, you can make a ticket in #🎫│make-a-ticket (click the German flag)

[neat relic]

Ticket us not working

[olive grove]

you are german?

[mystic hound]

No, but we have German staff

[tawdry oracle]

Why would a user get this error?

[mystic hound]

What exactly isn't working?

[olive grove]

How can I make the buttons from English to German?

I write here just in English 😄

[neat relic]

It says invalid form body this is issue in all server i tried in

[mystic hound]

The error doesn't pop for other users, correct? If that's the case see if their discord is updated

[mystic hound]

Update your discord

[neat relic]

How to update??

You mean update from playstore

??

[mystic hound]

Go to the play store/app store and you should have an available update

[neat relic]

Yes their is update available i am updating

[olive grove]

?

[mystic hound]

Edit this field "button text" under "button options" in panel configs

You need premium

[olive grove]

yes i have 7 days free

[edgy pasture]

Help me please

[mystic hound]

Okay, go to panel configs, select "button options" then click "settings" for whatever button you want to change

[olive grove]

Thanks i have founded

[mystic hound]

You want there to be no text?

[olive grove]

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 108)

[indigo merlin]

@scenic bone

[edgy pasture]

Yes !! the create ticket bro

[mystic hound]

Go to button options in your panel configs, then select the settings button under "create ticket"

You'll be able to edit the button text field

[tribal cedar]

Sadly I still need to get myself up to date with the db changes. Been so hectic since I've come back i haven't been able to sit at pc long enough

[simple igloo]

hey how can i switch from one ticket to the other so if one ticket got closed that i can go in it agian

so if ticket 001 is closed and someone opened a new ticket 002 to switch from ticket 002 ti 001

[tribal cedar]

I'm not sure what your asking. Just change the channel your viewing?

As long as a ticket isn't deleted you can still go to it

But if you have 2 step ticket disabled you won't be able to retrieve it

[edgy pasture]

but in this option, whenever I remove the name or change it to another name, I keep it and return everything as it was, never keep

[mystic hound]

do you have premium? that field is premium only to edit

[simple igloo]

Help me TicketTool is offline

[solid stream]

https://status.tickettool.xyz/

I just restarted things due to a bug

[jade topaz]

same here

[solid stream]

Read one massage above..

[jade topaz]

yeah i saw

[worn wind]

Hi guys, I have the bot offline, what happened?

[jade topaz]

its coming back in about 15 minutes

outage

[jade topaz]

read over here

how do i invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[worn wind]

ok

ty

[jade topaz]

np

hi

[humble sequoia]

https://www.nohello.com/

[rough moth]

Or hi, same thing

[jade topaz]

why the normal bot offline?

@pseudo glen

[rough moth]

#📣│bot-news

[jade topaz]

How amnension Rank

When you open the reminder

[rough moth]

??

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

@rough moth
When Open ticket mention the support

[rough moth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rough moth]

like this

[jade topaz]

is it possible To imagine where

[rough moth]

can u restate that?

[jade topaz]

wait

Where do I find it here? @rough moth

[rough moth]

Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Wait will try

[fallen kindle]

Hi, is it possible to disable the close confirm for the tickets? Like before which reacting close would close the ticket without confirmation.

[rough moth]

you can turn off two step close

[fallen kindle]

I had turned this off before but after the latest update it's back and I cant find it

[rough moth]

its in general options

[fallen kindle]

thanks, I checked, its off but it still asks for confirmation when closing!

[iron night]

Gave 1 Rep to DisguisedBaby (current: #13 - 46)

[rough moth]

hmmm

if u type $close it skips the confirmation

but idk if thats a bug or intentionally done

[fallen kindle]

yes $close works fine but the reaction command is different than before

[edgy pasture]

Please help me

[rough moth]

try updating your discord

[edgy pasture]

I as the founder have permission but the other new ones who enter cannot open the ticket

[rough moth]

make sure their discord is up to date

[edgy pasture]

Okok bro

[unborn iron]

Can someone help

Me