🆘│community-support

[scenic plinth]

Panel ID

[rotund herald]

Will that functionality be added in the future?

[lapis marlin]

That part worked for me

Thank you @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ | 𝓐𝓶𝓫𝓮𝓻 𝓝𝓮𝓽𝔀𝓸𝓻𝓴 (current: #7 - 80)

[rotund herald]

Where it can be done by sending the panel in the dashboard

[scenic plinth]

No problem, let me know if you need anything else :)

[scenic plinth]

I cannot be sent through the dashboard currently, I do not know why but it has not been sent through the dashboard yet and I don't know if that is something it will be able to do.

[lapis marlin]

One more question, how do you make one post to show multiple tickets?

Like that

[mystic hound]

its currently unavailable from the dashboard as buttons are in beta. its more than likely that an option to send from dashboard will be added in the coming updates

[lapis marlin]

@scenic plinth#🆘│community-support message

[frosty dust]

how to @ a role when a ticket is opened

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

However with buttons you will have to use $newpanel <id1> <id2>

[short echo]

Is there a way with ticket tool to auto send someone a message the reason there ticket is closed?

[lapis marlin]

So create a new panel for each one and then type in the newpanel command and it will just add them?

[frosty dust]

how do I set up the ticket to automatically delete after being closed

[scenic plinth]

Correct

[mystic hound]

if you have premium, you can enable auto DM transcript and then use the {reason} variable in your close message so it shows up in the DM the user gets

[lapis marlin]

@scenic plinth Thank you again

[iron night]

@lapis marlin :: You can't rep 𝓥𝓾𝔁𝓲𝓪 ♡ | 𝓐𝓶𝓫𝓮𝓻 𝓝𝓮𝓽𝔀𝓸𝓻𝓴#0443 for 49 minutes and 30 seconds. Try coming back later?

[scenic plinth]

No problem :)

[mystic hound]

You can't, although you can disable two step ticket so pressing the close button immediately deletes it

[frosty dust]

how can I do that

[warm maple]

how do you like make a channel where transcripts are sent by the bot

[short echo]

Thank you @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 105)

[mystic hound]

under general options of your panel settings

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[mystic hound]

@warm maple ^^

[warm maple]

thanks

[frosty dust]

members cant open a ticket, they said nothing pops up

@mystic hound

[scenic plinth]

Are you using buttons or reactions?

[broken sandal]

How do I make it so the tickets show up under my ticket category instead of at the top of my discord?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[broken sandal]

Thank you so much!!

[scenic plinth]

No problem have a great day!

[broken sandal]

You as well!

[hollow phoenix]

Look people I was banned for 4 months from this server for doing nothing I was in kit map mode mining my server friends are called ByRpog and Gato and DiegoBaez115 I do not ask that those of the server tell me because this is in just I would like if Someone has the administrators call me for discord so that they dismantle me, thank you

[thorny heron]

hey guys is the web down?

[copper minnow]

#📣│bot-news

[solid stream]

Should be working fine

Atleast we're currently not having "issues" with an attack. ||Still under an attack, but it's not causing an outage||

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[scenic plinth]

I have no idea why you posted that... but try #823925440610697216 in the community server next time please?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[forest goblet]

@visual atlas Don't shitpost in this channel please

[bronze ether]

Hello, another question from the multiple panel is premium

[scenic plinth]

Again try the community server please @visual atlas

[scenic plinth]

Multi Panels are premium bot only yes.

[bronze ether]

how much does the premium bot cost

Okey

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[scenic plinth]

Sorry try that, I was thinking of the wrong one.

The tip link shows the cost and purchase of the premium.

[slate grotto]

what’s the prefix to ticket tool premium?

[forest goblet]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[forest goblet]

It's $ for both bots.

[slate grotto]

I did that for my server but it didn’t work

wait does premium have a help command?

[craggy geyser]

Have you enabled the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[slate grotto]

my friend got me it

[craggy geyser]

Follow those instructions

[slate grotto]

ok

but is there a ticket tool premium dashboard?

[craggy geyser]

Same dashboard

[slate grotto]

ok

[static dirge]

Hi is ticket tool down

[craggy geyser]

You just select which of the two bots you plan on using

[humble sequoia]

Pong! Latency is 580ms. API Latency is 78ms [-]

Pong! Latency is 214ms. API Latency is 78ms [-]

[slate grotto]

ohhhh I get it

[craggy geyser]

Nope

[static dirge]

Hi I cannot rename or close tickets @craggy geyser

Can you please help me

[humble sequoia]

-- moved to ticket --

[slate grotto]

oh my friend got me it I need premium to enable the premium bot

anticlimactic

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic plinth]

@slate grotto ^

[slate grotto]

ik but I need premium to enable it

and my friend got me the premium bot

brb

yea it doesn’t work

[craggy geyser]

If you don't have premium, you need to invite the regular bot

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[craggy geyser]

The bottom link

[slate grotto]

ok

k thx

bruh

[craggy geyser]

Make sure if you selected the premium bot above, you select the free bot again

[slate grotto]

I can’t select premium so it’s basically already free bot

[sharp hound]

Hello, i would like to use the Tags but only in selected channels or by selected members (not admins) would this be possible and if so how?

[craggy geyser]

Unfortunately not possible at the moment. Feel free to suggest it

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[slate grotto]

i dont get what the panels are for

[eager cargo]

To create tickets

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[slate grotto]

oh

okay

and u can do multiple roles for the support team roles?

[rapid schooner]

https://cdn.discordapp.com/attachments/816150725158633482/857389767855702046/unknown.png

how do i do buttons like this

[eager cargo]

Yes

[scenic plinth]

Yes

[slate grotto]

ok

[eager cargo]

Follow the instructions below

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[scenic plinth]

Oops sorry double ping

[slate grotto]

it's fine lol

that was funny tbh

[rapid schooner]

when i do the buttons options thing it still shows up with just an emoji ive entered text and everything

[eager cargo]

Use the command $newpanel panelIDhere

You can't send buttons through the dashboard yet

[slate grotto]

what does a panel look like btw

[rapid schooner]

oh thanks

[iron night]

Gave 1 Rep to Quo (current: #4 - 127)

[rapid schooner]

whats the panel id

[eager cargo]

#🎫│make-a-ticket

[slate grotto]

ok thanks

[eager cargo]

The number next to the panel name

[eager cargo]

My pleasure

[eager cargo]

My pleasure

[rapid schooner]

thanks youre really helpful

[eager cargo]

My pleasure

[slate grotto]

what's that for?

[eager cargo]

What is what for?

[slate grotto]

what's the thanks mention for?

that

[eager cargo]

Ah

Gives reputation points

y!rep

[iron night]

Quo: 127 Rep (#4)

[slate grotto]

oh ok

[rapid schooner]

when you have more than 1 button how do you change the text of the others

[eager cargo]

Go to the corresponding panels

It's 1 button per panel

[rapid schooner]

oh yeah that makes sense im dumb thanks

[eager cargo]

My pleasure

[rapid schooner]

thanks @eager cargo

[iron night]

@rapid schooner :: You can't rep Quo#0026 for 53 minutes and 27 seconds. Try coming back later?

[rapid schooner]

oh

[eager cargo]

No worries

[rapid schooner]

sorry for all the questions but how do i get the ticket when its opened to be called ticket-(panel name)

[eager cargo]

Use the variable {panel_name} in the ticket name section

So, ticket-{panel_name}

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[wind gulch]

How do I make tickets so people can claim stuff in tickets

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[scenic plinth]

Try that please :)

[wind gulch]

Ok thanks

Thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ | 𝓐𝓶𝓫𝓮𝓻 𝓝𝓮𝓽𝔀𝓸𝓻𝓴 (current: #7 - 81)

[scenic plinth]

No problem have a great day :)

[wind gulch]

U2

[tacit pasture]

How do you make the reactions bold and large like in these support tickets?

[scenic plinth]

Do you mean buttons?

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[tacit pasture]

Thank you so much! I bought premium because I love this tool so much. How do I get roled?

[scenic plinth]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[carmine scarab]

I would just like to confirm, are those big new fancy buttons for premium users only?

[eager cargo]

Nope!

They are for everyone!

[carmine scarab]

The buttons in my server look like the normals ones

These are my settings

[eager cargo]

Do the command $newpanel panelIDhere

[carmine scarab]

$newpanel panelIDhere

oh you meant in my server haha

[eager cargo]

Yeah

[carmine scarab]

Thank you!

thank @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 129)

[eager cargo]

My pleasure

[dusk dawn]

I found a loophole in the bot, and it is so dangerous that it has become prime bot nothing and free. I hope you will respond to me as soon as possible to know the loophole

@eager cargo

@scenic plinth

[scenic plinth]

Avoid pinging staff please, what is the problem?

[dusk dawn]

Not thats

[scenic plinth]

@dusk dawn Keep it here please, if you would like to you can make a ticket in #🎫│make-a-ticket

[dusk dawn]

The problem is that you can steal the bot and I have a link to the bot

[scenic plinth]

Make a ticket so we can talk about that privately

[dusk dawn]

Ok

[scenic plinth]

~ Discontinued

[livid meteor]

Hi there, don't know if this is allowed here but I need help with a glitched ticket I have on my Discord server. I don't know what happened but I cannot delete a ticket on my server. The ticket is no longer available and when you click on it it shows a sort of blurred discord screen with a red banner on the bottom that says "Messages Failed To Load." I also cannot edit the ticket or delete it from the channel settings. Does anyone know a fix for this please? Any help would be greatly appreciated, thank you!

[solid stream]

You will need to contact discord support through a ticket on discord.com to handle that

I'm guessing the channels been like that for some time now?

[livid meteor]

Yeah I just can't get rid of that one specific ticket channel. The ticket has been closed for some time now but it's been sitting there for weeks as nobody can access or remove it.

[solid stream]

Yeah, it's bugged through discord

Few weeks back they had any api issue causing some channels to get stuck in limbo when deleted

[livid meteor]

Oh okay thank you so much for the information!

thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #9 - 57)

[carmine rivet]

Hello! Can i change bot's avatar in premium version?

[pale pilot]

That's not possible, no

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[violet pasture]

Hi, I tried to set up a verification system in my server with using ticket tool (a few questions, answer them in the ticket channel) and it worked. But when I changed the description part of the ticket and the panel then tested it out, it just showed the reaction but didn't make a channel.
I deleted the panel and made one again, but this time it didn't even show the panel. I deleted and re-made it 3 or 4 times but it isn't showing

[craggy geyser]

Try running $debug in the channel

[violet pasture]

Okay, i'll try

Oh- It doesn't have access to send messages
Thats on me, sorry for wasting your time

[craggy geyser]

No worries. Have a good day

[violet pasture]

🙂

[cold bay]

Hello, when I put the bot on my server it does not appear in "manage server"

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[prime bridge]

Moderator: @shadow axle
Messages Fetched: 100
Purge Request: 15
Messages Identified: 15
** Messages Purged:** 15

[peak aspen]

hello, when the member closed the ticket the ticket deleted, it go to the specified category for closed tickets selected in bot settings after close and deleted automatically with the original ticket channel after member closed it, any help ?

[scenic plinth]

If you are trying to get the transcript, try having two step ticket enabled, this can be found under general options in the panel settings.

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[maiden orchid]

are there currently any known issues with closing tickets?

[scenic plinth]

With buttons or reactions?

[maiden orchid]

there is a little lock icon we normally click which starts the close process

[scenic plinth]

Is it not appearing?

[maiden orchid]

we click the lock reaction and nothing happens, we can open tickets tho

its there, we click it but nothing happens

[scenic plinth]

Is the reaction enabled?

[maiden orchid]

I believe so

would you like an invite to my server, you can open a ticket and see what im talking about

[scenic plinth]

Yes please

Send it to my DMs

[prime bridge]

Moderator: @shadow axle
Messages Fetched: 100
Purge Request: 4
Messages Identified: 4
** Messages Purged:** 4

Moderator: @shadow axle
Messages Fetched: 100
Purge Request: 3
Messages Identified: 3
** Messages Purged:** 3

[peak aspen]

what im trying to get is the ticket not been deleted after closed and stay closed hidden from member who opened it, to be reviewed by staff.

what happening now the ticket directly deleted after member close it

[scenic plinth]

Enable two step ticket, this allows for the option to save the transcript and not be immediately deleted.

Also edit your "user closed permissions" so only support members can see it after closure.

[peak aspen]

i will try and feedback

not possible that ticket be saved or closed and moved without the member choose "save the transcript" ?

[scenic plinth]

It is closed when the member closes it. The transcript is optional. Two step ticket just enables that option.

[peak aspen]

if i changed the "user closed permissions" to not read, send and manage.
he no longer can to delete it after close it (will not see the message that asks for delete)

am i right ?

[scenic plinth]

Yes.

Once the ticket is closed the member will not be able to see further messages unless you reopen it.

[peak aspen]

and if i didn't choose closed ticket category, the ticket will remain close and hidden in its original category and not be moved any where

[scenic plinth]

Correct.

[peak aspen]

that genius well made bot, thank you for help

[scenic plinth]

No problem :)

[blissful crest]

does tickettool have a suggestion area

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[scenic plinth]

Try that :)

[jade topaz]

i INVITE THE BOT TO MY SERVER BUR I CANT ENTER TO MANA

GE IT

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[maiden badger]

hi

[scenic plinth]

Hey there, is there something you have a question about?

[humble sequoia]

-- moved to ticket --

[maiden badger]

yes.

im not sure how you put the claim button or close button

[scenic plinth]

Refer to your ticket please

[slate tapir]

Hello

I'd like to make a request to change my name in 150cc lounge from FP Strega to Elite.

[craggy geyser]

As I said in the ticket, this is the wrong place

[slate tapir]

Then where am I supposed to be cuz this I'd my first time

[craggy geyser]

I have no idea. This sever has nothing to do with 150cc lounge

[solid stream]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[maiden badger]

help

[scenic plinth]

(Solved)

[marble spruce]

Is the panel with buttons available to everyone yet?

[scenic plinth]

Yes! Use $newpanel <id>

[marble spruce]

Oki, I have premium, was just gonna add it to my friends server :>

Is there a way to redeem only a certain amount of votes?

[slate grotto]

how do u do that thing where there’s an embed right when u make a ticket?

[marble spruce]

Do you mean this?

[slate grotto]

yes

so it tells u which ticket it is so I won’t get confused

[marble spruce]

It should automatically do it, if you want to edit it, go to panel configs then settings(of the panel), then ticket options, then edit ticket message. There will be a box that says embed description. Keep in mind that this is a premium feature

[slate grotto]

ohhh

[slate grotto]

so to edit it u need premium?

ok thx

[marble spruce]

Np

[marble spruce]

You can also $vote to get premium for free

[slate grotto]

for 12 hours?

or perm?

[marble spruce]

12 hours each vote

[craggy geyser]

There isn't at the moment. Feel free to suggest it

[gaunt skiff]

so i can change during the 12 hours and at the end will it stay as i changed or it will get back to the not-premium message ?

[fallow ingot]

Every day you can vote for ticket tool you get rewarded 12 hours of premium, you can redeem it.

[marble spruce]

it will stay, but the bot wont respond iirc if u have the premium one, im not sure about the free one though

[merry swan]

How can I get unbanned

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[fallow ingot]

^^^

[merry swan]

I’m tryin it won’t let me log in to put the ticket

[rough moth]

where r u banned from?

[merry swan]

They said I team killed somebody

[rough moth]

from where...

if its not related to tt, you shouldnt be here

[merry swan]

Socom

[rough moth]

yeah we cant help with that

this is tts

$tts

[fallow ingot]

We provide support for @[$] Ticket Tool | Primary Bot discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[rough moth]

why does it only say primary bot, and not both bots

[eager cargo]

It had the premium bot before but then people thought we only provided support for premium so it was switched to the primary bot.

[fallow ingot]

nice status goes with my name.

[eager cargo]

At least that’s what I encountered, I’m sure there was other reasons too

[rough moth]

yeah but im wondering why it doesnt say just ticket tool in general

[fallow ingot]

Most likely.

[rough moth]

cause its saying primary bot.. what about the premium bot

[fallow ingot]

Most ppl use the main bot...

[rough moth]

i know what you guys mean by it, just could be more clarified

[eager cargo]

Premium users have their own expedited support anyways

[rough moth]

not all of them have the role

[eager cargo]

( wrong reply, apologies )

[fallow ingot]

I know that.

Lol.

[eager cargo]

Feel free to suggest for it to be changed then🙂

[rough moth]

ehh its not really a big deal lol.

[small lotus]

Is the website still having problems? Keep getting Gateaway Error from Gloudflare DNS

[eager cargo]

Please be patient while the development team looks into it.

[small lotus]

No thing, just found the news from yesterday morning (UTC +1), which is why I asked.

[subtle solstice]

Is dash down? I cant load the site

[rough moth]

"Please be patient while the development team looks into it." - Quo

[subtle solstice]

thanks!

[pale pilot]

Liar

*The development team has been notified

[eager cargo]

It’s the same thing!

Sorta…

😂

[pale pilot]

There's an important difference

[eager cargo]

No u

[wooden sierra]

Hey, is it possible to set different permissions for several support groups?

[solid stream]

Full but restart

Sorry about that.. Eta 15 minutes

[jade topaz]

My bot is Offline

[bronze ether]

rIP TICKETS

[ebon valve]

WHY IS BOT OFFLINE

[rough moth]

the bot is restarting

give it about 15min

[loud crater]

Ok ty lol

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #16 - 31)

[ebon valve]

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #15 - 32)

[jade topaz]

The dashboard isn't showing up, it's still saying the bot isn't in my server despite the fact it's in there and I've reloaded it a lot

[rough moth]

np :)

[rough moth]

we are having issues, the devs are working on it

the bot is also restarting

[loud crater]

Okay

thanks @rough moth

[iron night]

@loud crater :: You can't rep DisguisedBaby#3966 for 59 minutes and 16 seconds. Try coming back later?

[loud crater]

Poop

[scenic plinth]

The development team is aware of the site issue, both bots and the site will be restarting so they will likely appear offline for a few minutes

[jade topaz]

Its just when im trying to go to sleep xD i need this done!

[ebon valve]

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #7 - 82)

[jade topaz]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #7 - 83)

[slender kernel]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #7 - 84)

[sweet crescent]

The bot is offline

[rough moth]

yes its restarting

will be online shortly

[sweet crescent]

@jade topaz Palestine On Top

[rough moth]

please dont discuss anything not regarded to ticket tool support

[loud crater]

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #7 - 85)

[sweet crescent]

$rep @rough moth

[rough moth]

?

[honest monolith]

why is the ticket not working like i go to the website and I cant get to the dashboard

[craggy geyser]

See above

It is restarting

[honest monolith]

where??

[scenic plinth]

.

[rough moth]

i can restate for u, its restarting and will be back up within 15minutes

[honest monolith]

ok thank you!

thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #15 - 33)

[jade topaz]

is the premium one online?

since atm the other one keeps bugging, i'll just buy premium in that case

[rough moth]

Looks like it

[jade topaz]

do I have to redo all settings if I buy premium

[rough moth]

Nope

All u would have to do is resend the panels

And you’ll get more features you can use ;)

[jade topaz]

ok purchased a month to check it out, if its dope ill purchase for a year

[rough moth]

It won’t disappoint, it’s a great bot

[craggy geyser]

Very true

[jade topaz]

You have no available subscriptions to manage.

Check back here once you've made a purchase to manage the subscriptions and select servers.

[craggy geyser]

Sometimes takes a short while to update

(it is in the faq on that page)

[jade topaz]

do I press on manage subscriptions or anything

[craggy geyser]

It should come up saying you have one unused subscription (or something to that effect). Try relogging and seeing if it updates that way

[tacit canopy]

why is the bot offline for ,me

[jade topaz]

hey is there a way to make tickets auto delete when closed, like on a timer?

for example if you have a ticket and you close it can it auto delete in 24 hours?

[rough moth]

Nope but feel free to suggest it

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[jade topaz]

ok thanks @rough moth

[iron night]

Gave 1 Rep to DisguisedBaby (current: #15 - 34)

[jade topaz]

How do I make my tickets dont close automatically when a do de $close command

[scenic plinth]

Enable two step ticket

Panel Configs ---> General Options ---> Two Step Ticket

[jade topaz]

thx

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #7 - 86)

[scenic plinth]

No probs

[jade topaz]

Another quiestion, how do I make the emoji of the 📌 appear when I make a ticket so I can claim it

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[jade topaz]

its enabled

[jade topaz]

okey

[tacit canopy]

Why is the bot down on my server?

[scenic plinth]

Bot was restarted, it should be online if it hasn't already momentarily

[robust minnow]

Does anyone know how/if possible to have server emotes show up on the ticket messege?

[subtle sparrow]

Any solutions to auto close toket after 24h ?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[eager cargo]

^

[subtle sparrow]

rip

[eager cargo]

Use the syntax ID of the emoji

[subtle sparrow]

thx

[eager cargo]

Do $id (emoji here) and copy the ID that it gives you. You can then paste that into the ticket message.

[eager cargo]

My pleasure

[robust minnow]

would i do @ or { : id : }?

[rough moth]

the second one

[robust minnow]

and by syntax u mean the id for the emote on the server yea?

[eager cargo]

Neither

$id

[humble sequoia]

<:TicketTool:557318988783419453>

[eager cargo]

The bolded text is what you copy and paste

[robust minnow]

Oh so it cant be a custom one?

[eager cargo]

It can, Ticket Tool and you have to be in the same server though.

[robust minnow]

Do i have to upload it?

Oh i see

Thank you! @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 130)

[eager cargo]

I would recommend uploading it into your server, yes.

[eager cargo]

My pleasure

[jovial igloo]

anyone know why Ticket tool on a server im in wont let me make a ticket, it just makes my emoji get removed each time I try even though my friend could make one

[eager cargo]

What is your server ID?

[jovial igloo]

wdym?

The thing in dev mode for discord?

[eager cargo]

The ID of your server. Run $id in your server and copy and paste the numbers it gives you.

[eager cargo]

Yes

[jovial igloo]

815470562046377984

[eager cargo]

One moment please.

[robust minnow]

Do i have to do it on this server to get id or can i do it on mine as it's not working lol

[eager cargo]

You can do it here sure, not sure if it'll work though

[eager cargo]

Can you open a ticket please so I can assist you further?

Hold that thought.

[tacit pasture]

how do i add something like this in order to create a ticket

[jovial igloo]

o

[eager cargo]

I always skim by this... haha. Anyways you've reached the maximum channel limit on Discord which is 500. Thats why Tickets aren't opening.

[jovial igloo]

ah

that sucks

ty for the help

[robust minnow]

$id

@eager cargo What did i do wrong lol

[eager cargo]

Try it in your own server

[eager cargo]

My pleasure

[robust minnow]

Yeah i did same thing just says $id and pic

[eager cargo]

Did you upload the emoji into your own server?

[tacit pasture]

How do i just have text no emoji

[robust minnow]

I sure did

[eager cargo]

Can you send a screenshot?

[eager cargo]

Turn this off

[tacit pasture]

it still shows up 😦

[robust minnow]

I think i found out why the one channel i was trying in bot didnt have access to

I did it on another channel and it came up

[eager cargo]

That'll do it for ya

Got it all working?

[robust minnow]

Yes thanks again lol!

[eager cargo]

My pleasure

[tacit pasture]

it still shows up oddly

[humble sequoia]

-- moved to ticket --

[honest monolith]

how do I purchase this

[scenic plinth]

Purchasing premium?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[vagrant ruin]

is the bot down rn

[rough moth]

no

[vagrant ruin]

that’s weird

in the server i’m in it won’t work

[scenic plinth]

What is not working?

Just all of it overall?

[vagrant ruin]

yeah the reactions

all of it yeah

[rotund kite]

#🎫│make-a-ticket

[balmy hawk]

Hey guys! So I need help in my server as I have 3 different tickets for different things and have different category but when you open a ticket they don’t go in that category! Please help ✨

@gloomy jacinth as your online 👉👈

[gloomy jacinth]

Don't ping support team

Open a ticket if you have some questions

[balmy hawk]

Okay! Sorry

[wary gull]

i am a turkish can anyone help me?

@craggy geyser

[craggy geyser]

Please do not ping support team. I can help in English but not Turkish

You can ask in Turkish and we can translate if easier

[wary gull]

ok

Shall we talk privately or here?

[fallow ingot]

Evet, bugünkü sorununuz nedir?

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

User not found

Linked to user: 547790620077457409

[fallow ingot]

These commands can be used in your own server, refrain from using them here as it make the support channel look messy.

[violet harbor]

Sorry about that ... could someone please pin instructions here? I was trying to follow what I was told but a few steps were missed. I did do a search here too, but clearly didn't understand what was said. Apologies!

[fallow ingot]

What ya wanna know?

[violet harbor]

[Edited ... I might still be confused, but ... a pointer to the other server for this stuff, what the address is, and that we need to go there to do the actual linking up and votes in #bot-spam?]
How to link up your votes, and do the voting, in one's own server? Just that process really 😄 I think our instructions might be a bit out of date, but they say to come here, find a bot-commands channel and do that stuff ... searched posts here said that this channel replaced the old bot-commands, so yeah ... I got confused 😊

[dusk siren]

I'm trying to implement this bot to my server as well but i'm having a slight problem. Once the user reacts and the channel open, the user is not able to read the message history therefore making the user unable to close the message. I have already checked the users have access to read message history is their role settings. Appreciate your help!!

[fallow ingot]

You can redeem by using $vote redeem

@violet harbor

[fallow ingot]

Hm this is wired.

Make sure that you have the correct permissions you want. In Dashboard > Settings > Permissions Options > User Opened Permissions

@dusk siren ^^

Make sure read message history is not X

[dusk siren]

alright. thank you very much @fallow ingot !

[iron night]

Gave 1 Rep to aaronnn (current: #12 - 41)

[fallow ingot]

No worries, you had me thinking their about your issue Xd.

[frail pier]

is there a way to change the Ticket Tools profile picture?

[fallow ingot]

No.

[bronze scroll]

hi everyone, my project manager likes to change the channel name of the ticket to the title of the ticket ex. "DNS-error" instead of "ticket-0022" but when trying to find an old transcript, its impossible because the ticket tool just keeps the name of the ticket number and not the channel name. Is their any type of workaround that I can use?

[scenic plinth]

When he renames it, it should save the transcript by default to the last name it had.

You can also change the default name of the ticket, but this requires premium. Panel Configs ---> Ticket Options ---> Ticket Name and use the text you'd like, variables are at the very bottom of the panel page.

[bronze scroll]

It doesn’t save the last name it has, if it can do that automatically it would make it way better, I have premium but would that option you gave have to be manual every-time? @scenic plinth

variables wouldnt work

[scenic plinth]

No, it would open as there's you have it as, so in your case "dns-error" where right now it probably shows "ticket-{count}" or something of that nature.

[scenic plinth]

Only certain variables work with ticket names.

[bronze scroll]

right, so like its not always gonna be a DNS issue it could be really anything

so thats why I assume variables wouldnt work

[scenic plinth]

If you don't want it to be only for the "dns issue", you can also try multipanels or create another panel for the dns issue, otherwise there read isn't a way to have it do specifically "dns issue" and have it save if it is having the glitch of not saving as the last name

[bronze scroll]

and like when you close the ticket it will do closed-0001 as the channel name

but really the name of that channel was #test

[scenic plinth]

Alright, I will look around and see what that issue could be.

[humble sequoia]

-- moved to ticket --

[scenic plinth]

(For rolls)

[rose steeple]

ive got premium, how do i get the buttons instead of reactions?

[solid stream]

Currently it's using the original ticket name

Not the name when it was closed

[bronze scroll]

discussing in #857982885605015553

[scenic plinth]

$newpanel <id1>

Use that command

[rose steeple]

ah thank you!

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #7 - 87)

[scenic plinth]

No probs!

[kind hawk]

Is it me or @humble sequoia is offline?

Tickets are offline on our server and we really need them to work

[rough moth]

They seem to be working for me

[jade topaz]

#799695838917820416 No.2

[kind hawk]

@jade topaz I can't join #bot-status

[jade topaz]

#🎫│make-a-ticket please.

[humble sequoia]

-- moved to ticket --

[scenic plinth]

(For doubletap)

[kind hawk]

Fixed, thanks

Thanks @copper owl

[iron night]

Gave 1 Rep to Neurotic Plague (current: #22 - 9)

[copper owl]

np!

[jovial topaz]

I'm trying to figure out why Auto save transcript when deleting ticket isn't working. Is there a fix to it?

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[fallow ingot]

@jovial topaz Did you follow the instructions found above. ^^

[jovial topaz]

its all good now, thanks

[iron night]

Gave 1 Rep to aaronnn (current: #12 - 42)

[fallow ingot]

oh ok, have a good one.

[surreal ice]

will this be possible anytime ?

[unique anvil]

It’s possible now

Use $newpanel instead of $panel

[formal sierra]

where do i find the tickets

that people submit

[humble sequoia]

-- moved to ticket --

[fallow ingot]

This is possible

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[fallow ingot]

@surreal ice Follow the instructions showen above. ^^

Please note: That to customize the buttons and to enable Multipanels you must be a premium subscriber.

[fringe shale]

I cant see my server

[somber agate]

T

[fringe shale]

at the dashboard i already reload the page

[fallow ingot]

Logout and log back in.

[fringe shale]

thx

[fallow ingot]

anytime

[fallow ingot]

Hi, how may I help you?

[somber agate]

@fallow ingot sorry it’s a fail

[fallow ingot]

What's a fail?

[somber agate]

T

[fallow ingot]

um

[prime bridge]

thueeeeee#4599 has been warned!
They were notified via dms.

[royal sable]

On my server if you try to create at ticket it sends you a message and they say this.

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

-- moved to ticket --

[humble fiber]

سلام

<@&642118166243311646>

في سبورت عربي

[robust sandal]

! 𓆩𝒎𝒐𝒉𝒂𝒎𝒎𝒆𝒅𓆪⇣ɒ3s

In Arabic sport

Arabic (ar) → English (en)

[robust sandal]

! 𓆩𝒎𝒐𝒉𝒂𝒎𝒎𝒆𝒅𓆪⇣ɒ3s

So long

Arabic (ar) → English (en)

[shadow axle]

@humble fiber open an arabic ticket from #🎫│make-a-ticket

[abstract wigeon]

/ar Please be patient, the Arabic Support Team will be with you as soon as possible. Keep in mind that everyone does what they do for fun.

[robust sandal]

يرجى التحلي بالصبر، سيكون فريق الدعم العربي معكم في أقرب وقت ممكن. نضع في اعتبارنا أن الجميع يفعل ما يفعلونه من أجل المتعة.

English (en) → Arabic (ar)

[marsh shadow]

Dang

Ола

/Цушко

/Р Э

/Ar прошла

[robust sandal]

مرت

Russian (ru) → Arabic (ar)

[marsh shadow]

/hi

[robust sandal]

Error while running `hi`

message is a required argument that is missing.

[marsh shadow]

/палаh

[half vine]

hey, so i feel like there is a really simple answer to this that i am not seeing, but whenever a person creates a ticket they cant see it but i can.

[rough moth]

The role may be blacklisted

[half vine]

and how do i fix that?

[rough moth]

Go to the dashboard

And check blacklisted roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[rough moth]

^

[half vine]

was not blacklisted

[rough moth]

Now check opened user permissions

Or if it’s support only

[half vine]

where is that?

[rough moth]

Panel configs

Inside your panel, and then permissions

[half vine]

What do i click

Oh wait User Opened Permissions

Now what

[scenic plinth]

Do they show up in the server list in the ticket channel?

[spare moss]

is there an option so the assigned support role gets a dm?

[old vessel]

good day!i would like to inform that the cheat of war zone is not functioning!!

[tardy orchid]

How do you change Ticket Tool to use buttons instead of reactions?

[eager cargo]

No apologies

[eager cargo]

$newpanel panelIDhere

[tardy orchid]

👍

just a second

[spare moss]

oh, well, the tag works so it's ok

[tardy orchid]

That worked, thank you!

[iron night]

Gave 1 Rep to Quo (current: #2 - 131)

[eager cargo]

My pleasure

[old vessel]

hello

good day!i would like to inform that the cheat of war zone is not functioning!!

esp and aimbot is on bat is not funtionning please help me

im a new member here please help me

[eager cargo]

You've already been told in a ticket that you're in the wrong place. We are support for @pseudo glen, not warzone. Apologies.

[rough moth]

This isn’t warzone support, damn 😢

[mystic hound]

No! I want an aimbot

[rough moth]

Me too!

[marble spruce]

if we redeem premium, the premium features can still be used on the @pseudo glen right?

please ping me once u reply :D

[mystic hound]

yes

[marble spruce]

alrighty thanks

[iron night]

Gave 1 Rep to Light (current: #5 - 106)

[bronze ether]

Hello A question the ticket tool premium for 7 days serves to make the buttons?

[bronze ether]

$newpanel

[craggy geyser]

You can do buttons with the free bot, but it can't be customised

And yes, you use $newpanel to make it followed by the id of the panel (or panels if using premium)

[bronze ether]

Okey but how do I do it? in which part of the panel?

[craggy geyser]

You write that in the chanel you want the panel

[bronze ether]

Okey

I'm going to try with ID I put with the #?

[craggy geyser]

No #

Just like$newpanel 1

[bronze ether]

Good?

[craggy geyser]

Yep

They will work

[bronze ether]

Yes

[quaint sparrow]

I wanted to know how to like setup alot of tickets for a server could anyone help me?

[shadow axle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[quaint sparrow]

I tried that but I couldn't understand a thing-

[fallow ingot]

You have to make a panel first.

[quaint sparrow]

How? Because I tried it and said that the ID wasn't valid.

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

Follow the instructions above^^

[quaint sparrow]

Alright.

[fallow ingot]

Once your done you can edit your panel.

[quaint sparrow]

How do we do it on mobile?

Okay I got it, thank you!

[fallow ingot]

anytime

[humble fiber]

ابي سبورت عربي

[fallow ingot]

Make a ticket in #🎫│make-a-ticket for your language support

[jade topaz]

Hi how do you create a ticket transcripts channel?

[slate grotto]

is it possible to change the embed color of the panel?

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[scenic plinth]

Panel Settings ---> Panel Message ---> Embed Color

[jade topaz]

tyy

[scenic plinth]

No probs

[slate grotto]

thanks @scenic plinth

[iron night]

Gave 1 Rep to 𝓥𝓾𝔁𝓲𝓪 ♡ (current: #7 - 88)

[scenic plinth]

No probs

[slate grotto]

where’s panel settings?

I only see panel config

[scenic plinth]

Click panel config then then panel you want to edit

[slate grotto]

so click settings?

[scenic plinth]

Yes

[slate grotto]

then what

I only see panel options

and other stuff

or is it only for premium?

[scenic plinth]

When you click panel options then panel message it will give you the option, and yes I believe it is a premium feature.

[robust sandal]

! 𓆩𝒎𝒐𝒉𝒂𝒎𝒎𝒆𝒅𓆪⇣ɒ3s

ABI Sport Arabi

Arabic (ar) → English (en)

[scenic plinth]

/ar @humble fiber If you need help still, please create a ticket with the 🇦🇷 button, this will allow you to get help from our Arabic Support Team. #🎫│make-a-ticket

[robust sandal]

@humble fiber إذا كنت لا تزال بحاجة إلى مساعدة، يرجى إنشاء تذكرة مع زر 🇦🇷، وهذا سوف يسمح لك للحصول على مساعدة من فريق الدعم العربي لدينا. #🎫│make-a-ticket

English (en) → Arabic (ar)

[humble fiber]

/en @scenic plinth كيف اسوي نفس ذي

[robust sandal]

How can I do the same

Arabic (ar) → English (en)

[scenic plinth]

/ar Are you talking about multipanels?

[robust sandal]

هل تتحدث عن البانلزات المتعددة؟

English (en) → Arabic (ar)

[frail pier]

is there a way to get a response to certain commands? for example, let's say I type "$new", is there a way Ticket Tool can respond with like "Your ticket has been opened" in the same channel?

[humble fiber]

/en اي

[robust sandal]

Any

Arabic (ar) → English (en)

[humble fiber]

/like

[scenic plinth]

/ar If you would like to use multipanels, use the command $panel and use the ID of the panel.

[robust sandal]

إذا كنت ترغب في استخدام متعددة الألواح، استخدم الأمر $panel واستخدم معرف اللوحة.

English (en) → Arabic (ar)

[humble fiber]

/en شكرا

[robust sandal]

Thank you

Arabic (ar) → English (en)

[slate grotto]

/en bảng điểm là gì?

[robust sandal]

What is a transcript?

Vietnamese (vi) → English (en)

[slate grotto]

/en ngôn ngữ là vi btw

[robust sandal]

language is micro btw

Vietnamese (vi) → English (en)

[slate grotto]

/en Việt Nam*

[robust sandal]

Vietnam*

Vietnamese (vi) → English (en)

[scenic plinth]

/vi A transcript will save a certain amount of messages sent in your tickets. This can then be reviewed later if you would like.

[robust sandal]

Bản chép lời sẽ lưu một số lượng tin nhắn nhất định được gửi trong yêu cầu của bạn. Điều này sau đó có thể được xem xét sau nếu bạn muốn.

English (en) → Vietnamese (vi)

[surreal ice]

@fallow ingot sorry for pinging, but is it possible like on helper ? with letters in the buttons ?

https://media.discordapp.net/attachments/776680605517742090/858047282854887474/unknown.png

as you can see there is even a text in the button

and the buttons are bigger

[fallow ingot]

Yes you can edit them, you need to have premium to edit them.

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[fallow ingot]

@surreal ice ^^

If their is anything else I can assist you with, if so please ping me.

[solid stream]

I am finishing up the update that includes these, wanted to make sure it's stable before it's given to everyone.

[humble fiber]

Hi

/en كيف اسوي هيج

[robust sandal]

How can I do this?

Arabic (ar) → English (en)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[scenic plinth]

/ar The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[robust sandal]

رسالة الفريق هي المكان الذي يتفاعل فيه الناس لصنع تذكرة. لتخصيصه التوجه إلى لوحة القيادة الخاصة بك --> لوحة التكوينات -إعدادات > -خيارات لوحة > -> تحرير رسالة لوحة

English (en) → Arabic (ar)

[humble fiber]

/en شكرا افضل دعم فني

[robust sandal]

Thanks for the best technical support

Arabic (ar) → English (en)

[humble fiber]

/en عادي سوال

[robust sandal]

Normal questions.

Persian (fa) → English (en)

[humble fiber]

@scenic plinth

[loud leaf]

i reacted to a ticket but its not working

[rough moth]

@eager cargo

Posted in #841696865175339068 too

And #📈│reviews

[jade topaz]

when I make a ticket, the ticket goes to the top of the server and not in the category

[rough moth]

Did u assign it to a category?

[slate grotto]

/en bảng điều khiển mới làm gì?

[robust sandal]

What does the new panel do?

Vietnamese (vi) → English (en)

[slate grotto]

/en thích lệnh

[robust sandal]

like commands

Vietnamese (vi) → English (en)

[rough moth]

/vi what do u mean?

[robust sandal]

Ý bạn là gì?

English (en) → Vietnamese (vi)

[jade topaz]

how do I do that

[robust sandal]

Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[slate grotto]

/en như lệnh newpanel

[robust sandal]

as newpanel command

Vietnamese (vi) → English (en)

[jade topaz]

but then it goes to the top

[rough moth]

In panel configs

[jade topaz]

I did

it not work

[daring smelt]

how can i do so only admin can close tickets?

[jade topaz]

how do I assign it to a category

it only let me assign to channels

[daring smelt]

panel menu

website

[jade topaz]

nvm I got it thx

[twin condor]

Здравствуйте! Я создал тикет на один интересующий вопрос. Почему мне не ответила тех поддержка спустя 3 дня?

Hello! I have created a ticket for one question of interest. Why didn't tech support answer me after 3 days?

[tardy orchid]

/en Здравствуйте! Я создал тикет на один интересующий вопрос. Почему мне не ответила тех поддержка спустя 3 дня?

[robust sandal]

Error while running `en`

0, message='Attempt to decode JSON with unexpected mimetype: text/plain; charset=utf-8', url=URL('https://api.cognitive.microsofttranslator.com/detect?api-version=3.0')

[tardy orchid]

Oof, trying to see origin language

/ru was it on this server?

[robust sandal]

было ли это на этом сервере?

English (en) → Russian (ru)

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

@jade topaz ^

[marsh garnet]

..

When I open the tick, I can't find mention

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

@marsh garnet ^^

Anymore questions @marsh garnet ?

[marsh garnet]

?

[fallow ingot]

What about it.

[fallow ingot]

To make Ticket Tool ping a certain role follow the instructions on the embed that I replied to.

[surreal ice]

ok crazy, need to check that

Thanks a lot!

@fallow ingot

[marsh garnet]

@fallow ingot

go to ticket message ?

[knotty pier]

how to remove the link vote

[fallow ingot]

Yes follow the instructions that I told you to.

[fallow ingot]

np have a awesome day!

[knotty pier]

so I cant stop linking vote so someone else?

[gray ridge]

Does the premium subscription have customized bot feature, just like MEE6?

[fallow ingot]

You can by using $vote unlink.

[fallow ingot]

Unfortunately no however this was suggested lots of time and I think the development team are working on this.

[fallow ingot]

Go to Dashboard > Ticket Options > Ticket Message > Message Text then type {@RoleName}.

[marsh garnet]

اوك

[marsh garnet]

my role is {@Ticket support} ?

[fallow ingot]

Amazing now when you open a ticket Ticket Tool should ping that role.

[marsh garnet]

Can you enter my server and say please?

@fallow ingot

[fallow ingot]

Should be resolved now.

If you need anything else please don’t hesitate to ping me, have a great day!

[loud nexus]

whats the prefix for it

[mystic hound]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[queen moth]

How do you use the new button system?

[shadow axle]

$newpanel panelnumber

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[queen moth]

what if it still puts reactions

after i toggle exactly that

also hi @shadow axle

[shadow axle]

hi

[shadow axle]

im not a support member so wait for one to answer

[fallow ingot]

hi, welcome to ticket tool support. Run $newpanel [ID] any questions please don’t hesitate to ping me.

[queen moth]

@fallow ingot is it possible you know why it still only wants to put reactions on all of the ticket tool messages but it basically has the same configuration as in the image

[fallow ingot]

Using the new panel ID should remove normal reactions and replace them with the buttons. If your issue consists please open a ticket in #🎫│make-a-ticket

For clarification could you send a screenshot of this issue.

[queen moth]

so here is what the problem is

https://owfa.host/HSowTg

and...

https://owfa.host/NYvgdI

the config

[fallow ingot]

Hm.

Does ticket tool have administrator

[queen moth]

everything you could possibly imagine

i tried reinviting it too to see if it was a cache problem

[fallow ingot]

I’m really confused to what’s the issue is. I’m going to run a couple of tests and hopefully I can find the problem. Bear with me.

[queen moth]

yeah i knew it was gonna be impossible

[fallow ingot]

Meanwhile please open a ticket in #🎫│make-a-ticket

[small coyote]

Hey, i want to setup something like this. (more emoji and several tickets which can only see a special moderator role.) How can i setup this? Cant find the option

i have premium

[gray mirage]

How to make a tag ping the ticket creator for the response?

[slate grotto]

/en điều gì sẽ xảy ra nếu chúng tôi không thấy ngôn ngữ của mình trong #🎫│make-a-ticket?

[robust sandal]

what if we do not see our language in #🎫│make-a-ticket?

Vietnamese (vi) → English (en)

[small coyote]

and the fuck is this xD

[normal mica]

wtf is that

[uncut ruin]

when I make a ticket, the ticket goes to the top of the server and not in the category

something happened ?

today ?

[shadow axle]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

hi, welcome to ticket tool support. This is a bug that has been around for ages, it happens when a servers name has been changed just logout and log back in and it should be resolved.

[small coyote]

Thanks

[fallow ingot]

np have a great day!

[fallow ingot]

{user}

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[fallow ingot]

^^

If you need to ask anything at all don't be shy and ping me.

[gray mirage]

That only pings the person using the command

Not the ticket creator

[fallow ingot]

No it ping's the ticket owner.

Are you using tags?

Or a ticket?

[gray mirage]

I am speaking of tags

in my server we use tags in the ticket to give responses

[fallow ingot]

Try {ticket_user}

[craggy geyser]

Nope. It isn't possible, as I said in a ticket they made

[gray mirage]

^

[fallow ingot]

alright bit confused.

[craggy geyser]

Tags are seperate to tickets. So don't have a way to know the ticket user

[brisk elk]

is the bot down?

[fallow ingot]

I keep thinking that's what it was i have never used it so i did not know for sure.

[fallow ingot]

No.

[craggy geyser]

Your answer of {user} would work in a ticket message. But not in tags

[fallow ingot]

Yes that's what i thought their question was at first.

[polar mirage]

hola

nesesito ayuda con el ticket tool

[robust sandal]

Aliencito

nesesito helps with the ticket tool

Spanish (es) → English (en)

[prime bridge]

M7mD . has been silenced for 10m
Reason: Posting Discord Server Invites

M7mD .#1234 | 734549993754460180

[summer musk]

Preciso de ajuda com a ferramenta de tickets tool

[unique junco]

@shadow axle

[tardy orchid]

/en Preciso de ajuda com a ferramenta de tickets tool

[robust sandal]

I need help with the ticket tool tool

Portuguese (Brazil) (pt) → English (en)

[tardy orchid]

/pt what do you need help with?

[robust sandal]

Com o que você precisa de ajuda?

English (en) → Portuguese (Brazil) (pt)

[atomic solstice]

/pt @tardy orchid you can open a portuguese ticket from #🎫│make-a-ticket

[robust sandal]

@tardy orchid você pode abrir um ingresso português a partir de #🎫│make-a-ticket

English (en) → Portuguese (Brazil) (pt)

[tardy orchid]

I was just translating this message, ticket tool is working fine for me rn

It’s an awesome bot

[fallow ingot]

Sure is.

[pearl merlin]

Hi im not sure if im being dumb but i cant add a role i created to the ticket support team?

[atomic solstice]

make sure you reload the website, if you added it just recently then it may take a while for it to show up

[pearl merlin]

Yeah thanks its works now

[iron night]

Gave 1 Rep to Satisfy (current: #2 - 132)

[atomic solstice]

no problem

[merry swan]

I need help I been banned for 10 days now my 10 days up how I can get unbanned

[shadow axle]

what's your main account's ID?

[merry swan]

Dc_gunplay_dee

[shadow axle]

the id

[merry swan]

That’s my main name I use

[shadow axle]

your discord id

https://support.discord.com/hc/en-us/articles/206346498-Where-can-I-find-my-User-Server-Message-ID-#:~:text=Obtaining Server IDs - Mobile App,name and select Copy ID.

[jade topaz]

how do i invite the premium bot to my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

Follow this

[tulip tundra]

I’m sure this has been asked a billion times before, but it's not in the FAQs.

Is there a minimum period for premium? We use your bot on one of our servers, but we're running another one for a conference. Is it possible to purchase a single month’s premium access?

[severe pewter]

salut les gars quand je clique sur la lettre j'ai pas de ticket qui ce crée comme je suis sensé faire?

[rough moth]

Yes u can buy one month of premium

[tulip tundra]

Thank you

[iron night]

Gave 1 Rep to DisguisedBaby (current: #15 - 35)

[rough moth]

Np, if u went on the website it tells you how you can buy your premium

[tulip tundra]

I saw that, but the event is at the end of July so I want to hold off a couple of weeks.

[rough moth]

What event?

[tulip tundra]

The conference we want the premium version for

[craggy geyser]

You can purchase a single month if you wish. Either do a sub and cancel it, or purchase a single month using PayPal or bitcoin

[jade topaz]

Is there a way to auto close tickets if the ticket has been inactive for 30 min?

[craggy geyser]

Not at the moment. Used to be possible but due to discord imposed limits it had to be removed

[jade topaz]

Is there any ways to make it close to what I desired?

[noble dust]

is there a way to make it that only administrators can delete tickets? for example, support team can close tickets, but only admin or server owner can delete

[jade topaz]

I run an Appeal Server with 1k members, and they tend to open tickets for fun, even when they have nothing to Appeal

@noble dust Yes, go to Panel Config - Settings for the ticket system you got and then Button Options

[craggy geyser]

Yes. Add the support team as a blacklist role for the delete ticket reaction setting

[noble dust]

👍 thanks!

they can't use $delete either right?

if I enable that

[craggy geyser]

You can edit that too

[jade topaz]

You can change that in Commands Config

[noble dust]

Alright

Thanks all ❤️

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swift (current: #8 - 74)

[noble dust]

thanks @jade topaz

[iron night]

Error: You're still on cooldown

[noble dust]

thanks @jade topaz

[iron night]

@noble dust :: You can't rep 🌴 RUBEN#4354 for 59 minutes and 31 seconds. Try coming back later?

[noble dust]

nvm ig

[jade topaz]

But yeah - Swift, is there any way to make it close to what I wished for?

[craggy geyser]

$automation

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[jade topaz]

Hmm ok

[craggy geyser]

Unfortunately nothing can be done to delete with inactivity

[jade topaz]

[neat delta]

Sealing police badge 7m

[magic abyss]

hello

i made a message text for 1 of my tickets but it will not show up

Someone please help me

[craggy geyser]

You don't have premium. Editing that is a premium feature

The red diamond next to it on the dashboard shows it is a premium feature. If you have premium it goes white and you can use it

[jade topaz]

How do I make it so
https://gyazo.com/03a94f217e34ab2abfadb08086750081
it actually pings the role Im trying to get it to ping

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

oh

aight thanks

[scenic plinth]

No probs

[jade topaz]

Is there support in Arabic?

@craggy geyser

[safe prairie]

Yeah, you can open a ticket in Arabic -> #🎫│make-a-ticket @jade topaz

[craggy geyser]

Please don't ping support however as it is against the #546557408902905896. We do monitor this channel regularly.

[unkempt badger]

does the non premium bot support buttons currently?

[unique anvil]

Yes but you cannot customize them

[solid stream]

You can, but you still need premium

I'm busy tomorrow, but I'm thinking Tuesday I'm going to release it as the main one.

[rough moth]

🎉

[jade topaz]

can someone help me?

[mystic hound]

what do you need help with

[jade topaz]

I want to make it so a certain role can see all the tickets thatve been created, how do i do that?

[pale pilot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gaunt skiff]

if i do changes in the settings of the ticket system with the 7 days free trial, will my changes stay after the end of the trial ?

[craggy geyser]

Yes. However the premium features won't work. But they will be saved so if you get premium in the future you don't need to change them again

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: steam scams
Moderator: @shadow axle

[sterile prairie]

Hello,i invit ticket tool,i want to manage,but the server does not appear

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[sterile prairie]

Thx

[tiny breach]

Hi, I've been trying for a few days to remove the ticket administrator permission so that the helpers can see the tickets without having that permission on the discord server but I can't do it, someone could explain to me how it can be done, it would be helpful, thanks

[fallow ingot]

hi, welcome to ticket tool. Could you send a screenshot?

[tiny breach]

Sure, a screenshot of this or the server config?

[fallow ingot]

So you want to remove the discord permissions for Ticket Tool to not see all channels correct?

[tiny breach]

What I need is that the range that I want can see the tickets, in this case the helpers, but I see that since the permission is activated so that they can only see what they have in discord, the administrator permission does not work for me, I would like to know how to remove that permission from tickettools

I don't know if it was explained well, I'm sorry but I'm with the translator

[fallow ingot]

So you want helpers to also see tickets but with limited permissions?

[tiny breach]

Something like that, what happens to me is that the helpers cannot see the tickets, and they can only see it if I give them the administrator rank and I don't want to do that since they can modify anything

This is how I have it but it doesn't work for me

[fallow ingot]

I can help with that.

Now you added helper to the dashboard meaning they can edit everything?

[tiny breach]

If everything from ticket tools but they don't see the ticket when they open it

[tiny breach]

It would be of great help, I am getting desperate, I have been trying for several days

[fallow ingot]

Add the helper role in there.

Then edit their permissions in here.

These will be the permissions they have in a ticket.

[fallow ingot]

Follow this above.

[tiny breach]

Ok now I look at it because everything comes out a little different, just like in the videos but now I check, thank you very much

[fallow ingot]

np, have a nice day!

[tiny breach]

Anyway thanks

[fallow ingot]

Did you not find what you were looking for?

[tiny breach]

Well, the truth is that I am not sorry but nothing comes out of those photos that you passed, by that I mean that it comes out differently I have the free version but of course it should come out I guess