🆘│community-support

[primal fjord]

Im trying to report staff but I cant

[mystic hound]

blacklisted, reasoning is provided to administration

[primal fjord]

mk then

[hidden tundra]

oof

[jade topaz]

how does the tags feature work

[primal fjord]

10-4

[humble sequoia]

Tags

Tags are used to send a predefined response to your channels using a command. Tags will only respond if the command itself is used, it will not function if you put the tag into a sentence. The prefix is not included.
To create tags, go to: Dashboard > Tags > Create Tag. After creating and naming one, tap on the response button, and you can edit the response.

[eager cargo]

@jade topaz ^

[jade topaz]

so basically like a custom command

[eager cargo]

In a way yes

[jade topaz]

also dashboard history isn’t loading it says error

[marble spruce]

wdym

so if i have used premium by votes it doesnt work or what?

[jade topaz]

how does the premium by votes work @marble spruce i voted but didn’t get it

[mystic hound]

any premium works, if you voted you get a key that can be redeemed on a single server

[mystic hound]

make sure you were logged into the correct account, also make sure you're only voting on sites we support. it also takes a while for votes to register

[jade topaz]

top.gg?

[marble spruce]

use $votes u can use $vote redeem if u have 6 or more votes

[jade topaz]

oh okay

[tame tree]

What the usage for the add command

[mystic hound]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[tame tree]

Thanks

[marble spruce]

https://i.imgur.com/IpZNV3U.png is there a way to customize this text yet?

[simple igloo]

Hi i have a question

can i do that tickettool doesnt allow to open a ticket with a Specific Role

so if the click the reaction it doesnt open a ticket

[marble spruce]

yes, under reaction optionshttps://i.imgur.com/jjxseM1.png

np

[simple igloo]

thx @marble spruce

[iron night]

Gave 1 Rep to StormyGalaxy (current: #47 - 1)

[jade topaz]

Hallo brauche hilfe

[hidden tundra]

ja wobei denn?

[jade topaz]

Ich wurde ohne grund bei der nita gekit

[hidden tundra]

Wenn ich fragen darf.... Was hat das mit TicketTool zu tun?

[jade topaz]

Mir wirde gesagt ich soll hier hin

[hidden tundra]

Also du wurdest von einem Server gekickt oder wie?

[shadow axle]

@jade topaz Dies ist der Support-Server für den Bot "Ticket Tool". Wenn Sie keine Fragen zum Bot haben, beenden Sie bitte diese Konversation jetzt

[rapid finch]

hi i cant pay my suscription, need help please

[shadow axle]

open a billing ticket from #🎫│make-a-ticket

[frigid pollen]

how to automatically set a name to the tickets we open

[rough moth]

Do you have premium

[frigid pollen]

no

ig we need premium for that huh

[rough moth]

Yes

[kind nymph]

how to close ticket?

I don't seem to be able to use $delete

[hidden tundra]

Did you enable the $delete command?

[frigid pollen]

and how do we make all tickets spawn in a certain category

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

here ^^

[frigid pollen]

tysm man

[atomic solstice]

np

[frigid pollen]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 122)

[desert umbra]

How do you set custom emojis for the open ticket, close etc? I can see a spot for custom emojis but none of my servers or other servers emojis appear

[rough moth]

Just to make sure, do you have premium

And if you do try searching for the emoji you are looking for in the search bar

[desert umbra]

Yeah I do, and yeah I am but I also tried scrolling through the options for emojis but only see discords default

I did only just get premium if that matters?

[rough moth]

It shouldn’t, so you can’t see any of your custom emojis?

Even when you search for them?

[desert umbra]

Nope 😦

I'll give it a bit, I have to head out now anyway so I'll try again in a bit. Thanks for your help anyway 🙂

[desert umbra]

It's fixed now, starting to see them all. Thanks mate

[iron night]

Gave 1 Rep to JustSomeone (current: #18 - 16)

[jade topaz]

Hello, I want to know what reward I get when booting the server

[tribal cedar]

There are no rewards besides this color here

The community server has boost perks

[jade topaz]

Hi I would like that when opening a ticket everyone is mentioned (in the open ticket lounge)
How to do ?

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

here is how ^^

[jade topaz]

thanks

what

not ping

from everyone

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Can't we ping @everyon e in a ticket?

Or we have to ping the role

[craggy geyser]

You can probably ping everyone

It seems to work without the {}

[lone bobcat]

How do I delete tickets

I cannot see the tickets in any channel

[solid stream]

It's a visual bug

I believe it's fixed in the next update

[molten delta]

.

@solid stream @craggy geyser

Hello

[jade topaz]

why did you ping ?

[molten delta]

Can you help me?

[hidden tundra]

Stop mention staff unnecessarily

[molten delta]

Sorry

I want to change the new, for example, write a hello, open a ticket for me.

Can I?

[hidden tundra]

do you mean the text in the ticket?

[molten delta]

I don't want to open a ticket from chat.

It's$new

i know him

But I want to change it for something else.

Or another word.

[hidden tundra]

Uh let me see

wait

[molten delta]

Take your time

[hidden tundra]

I don't think that will work

[molten delta]

You're on the support team, right?

[hidden tundra]

This is also currently in beta

[hidden tundra]

Nope

[molten delta]

I want someone from technical support, but no one answers.

[jade topaz]

you did not open a ticket. and no you cant change it

[hidden tundra]

Have you tried opening a ticket?

#🎫│make-a-ticket

[jade topaz]

he just opened a ticket

[hidden tundra]

Okay

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hey

Just got this

[rough moth]

Does ticket tool have the correct permissions

[jade topaz]

Yep, has always been perfectly fine up until today

[rough moth]

Try resending the panel and making a ticket

[jade topaz]

Will try now, thanks!

Worked but with no button. No problem though

Thanks @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #18 - 17)

[rough moth]

The button doesn’t work for you?

[jade topaz]

the button doesn't appear

[solid stream]

I'm guessing that's an old panel

[rough moth]

At all?

[solid stream]

server id?

[jade topaz]

Fairly old panel, but we did the newpanel command and nothing

[jade topaz]

743224358989856838

[rough moth]

Do you have premium

[jade topaz]

Yep

[rough moth]

Wait for BattleEye to do something

[jade topaz]

Thanks 🙂

[rough moth]

He shall have your answer

[solid stream]

what panel is having the issue?

[jade topaz]

Panel 1

[solid stream]

What happens when you do $newpanel 1

[jade topaz]

Just creates a regular panel with reactions

[solid stream]

not possible

make sure to do $newpanel not $panel

[jade topaz]

oh wait

i did panel Sorry

Thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #10 - 48)

[formal mural]

What is this ? News ? Dont work

[rough moth]

You need premium

[formal mural]

I have

[rough moth]

If you type $newpanel id you can create the button panel

With the new features

[formal mural]

ok try thx

[rough moth]

Np

[solid stream]

Still beta testing, started a few days ago

[dire ibex]

Hey guys, so... my server is bug in some ticket channels that it's impossible to delete, what to do?

[rough moth]

Try manually deleting it

[dire ibex]

That's what I just said, you can't delete it

[rough moth]

Might be a problem with discord

Wait for someone else to come and help

[dire ibex]

ok

@rough moth

[rough moth]

Looks like a broken channel

[dire ibex]

Messages do not load

[rough moth]

I don’t think ticket tool has the ability to help with that, but wait for support and make sure

[dire ibex]

^^ thx

[hidden tundra]

@dire ibextry to refresh your discord

[dire ibex]

i try

[hidden tundra]

Did it work?

[rough moth]

It won’t work the channel is corrupted

[uncut sphinx]

is there a way to deal w/ ticket overflow?

[mystic hound]

Make sure it's not a visual bug (refresh and restart discord), if you're not the server owner ask the owner to try deleting and if nothing works contact discord

[rough moth]

Wdym

[uncut sphinx]

uhh like discord has a limit of how many channels you can have /category, wondering if theres a way to deal with that once that max is reached?

im assuming its more involved than that, but wondering if im missing anything

[rough moth]

If it reaches the limit you can’t do anything about it

Besides close excess channels

Delete*

[uncut sphinx]

cool, np

thanks!

[rough moth]

Isn’t the channel limit 500 tho?

[uncut sphinx]

thanks @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #17 - 18)

[uncut sphinx]

under category

not in general

[rough moth]

I see

What’s the limit per category?

[uncut sphinx]

uhhh

[rough moth]

I’ll look it up

[uncut sphinx]

50 looks like

oh wait no

im not sure tbh but yeah

ty!

[rough moth]

I think so

But if you use different types of tickets to the same category, you can probably create another category for them

[uncut sphinx]

its all the same type of ticket (each member opens a ticket for a service so it can get messy and overflow)

[rough moth]

I see

Maybe make another panel for ticket overflow

Members can use that once the main one is full

[uncut sphinx]

lmao i think you overestimate the general population's intelligence level to be able to do that

[rough moth]

Lmao

You can leave a comment or something

To let them know, but all up to you

[uncut sphinx]

yeah possibly, its not a huge deal

i just didnt know if i was missing something

[rough moth]

Nah, discord limits are a big thing

[mystic hound]

You can have more than 1 category for the same panel by the way

[tiny girder]

light could u look at my ticket

[mystic hound]

Nope it's 1 am and I'm more or less already asleep, would rather not

[arctic crest]

Hey how do i make custom commands with ticket tool ?

[hidden tundra]

You Can create Tags

[hidden tundra]

Here

[arctic crest]

yep that worked tysm!

thanks @hidden tundra

[iron night]

Gave 1 Rep to Fabio3323 (current: #35 - 2)

[hidden tundra]

No Problem 😉

[rough moth]

How would that work, once one category is full does it move on to the next?

Or does it just split evenly

[craggy geyser]

Fills the first and then goes to the next

[solid stream]

It will keep trying the first too

Once space opens up it will use it.

[manic elbow]

is bot still offline?

because it does not appear to be working at all in my server still

[rough moth]

does the bot have the correct permissions

[manic elbow]

yes we use it pretty much 24/7 so I know it works just fine. I"m just either at the total number of tickets allowed

or it's still down, cause we have been having more frequent outages recently it seems like

[manic elbow]

also do I have to switch and invite the premium ticket tool bot

once I purchase premium?

[arctic geode]

Ticket bot is in my server

I have admin perms

but yet its not on the panel

[rough moth]

no, but its better to have the prem bot

[rough moth]

have u set it up?

[rough moth]

50 channels are allowed per category

[arctic geode]

How can I if it's not visibale on my servers

[rough moth]

you cant see ticket tool on ur server?

[manic elbow]

is there a way to increase this?

[arctic geode]

I relogged 10 times

yes @rough moth

[manic elbow]

@arctic geode did you invite the ticket tool into the panels

[rough moth]

no discord limit, but u can add multiple categories, once one is full itll go to the next

[manic elbow]

you want it in

[arctic geode]

Bot is here

[rough moth]

the bot is online tho right?

[manic elbow]

have to go online to panel config

[arctic geode]

but not here

[manic elbow]

and invite it to each channel

[arctic geode]

its not here

tho

[rough moth]

log out and in

from the website

[arctic geode]

okay done

still nothing

[rough moth]

u did it that fast?

[arctic geode]

it's two buttons

[manic elbow]

if I name two categories the same name, will this prioritize category overflow into the new category with the same name as opposed to other categories?

[rough moth]

can u reword that a bit

[arctic geode]

still not here

[manic elbow]

haha I mean I haev a ton of categories

so when one reaches 50

[rough moth]

hmm make a ticket in #🎫│make-a-ticket and ask a support team member @arctic geode

[manic elbow]

can I control where the tickets are going to overflow to

[rough moth]

yes

[manic elbow]

how 😄

[rough moth]

u can add an extra category

its in category options

add the other category u would want overflow tickets to go to

[manic elbow]

perfect

tyvm @rough moth

[rough moth]

np

[waxen patio]

I have a bug with the bot he does not want to download yet I have downloaded a dozen times thank you for helping me cordially

[jade topaz]

wdym with " does not want to download"?

[late ocean]

Hey guys! Are we allowed to make more than 1 ticket? I’ve been false banned in Tower of Hell twice and already used one

I just wanted to know if I could still be unbanned using the ticket tool

[shadow axle]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[shadow axle]

you should ask the moderators of that server

[late ocean]

Okay

[rough moth]

we dont know what the other servers staff enforce

[late ocean]

Wait are y oh allowed to delete a ticket?

you*

[rough moth]

yes?

[late ocean]

Ok

Ty

[rough moth]

r u talking about your server or another

[late ocean]

Another

It’s for a game

[rough moth]

cause a server can remove the permission from you

[late ocean]

Ohh

Ok ty

[rough moth]

you would need to ask the staff on that server

and np

[late ocean]

Ok

[inner aurora]

@robust sandal quota

[robust sandal]

Quotas for Ticket Tool Support

<:azure_translate:734169289787179109> Azure

7,525 / 412,000 characters (1% used)

<:google_translate:734169097700376618> Google

53 / 1,000 characters (5% used)

William_CTO Azure Quotas

0 / 10,000 characters (0% used)

Each quota resets on the first of the month.

[inner aurora]

thanks

bye

[scenic plinth]

...

[rough moth]

What

[willow escarp]

Can i give specfic roles access to see the ticket or do they have to have adminstator

[rough moth]

U can give specific roles

Support team roles

Or additional roles

[willow escarp]

how do i do it

[rough moth]

Go to your panel

And it should be the first category

[willow escarp]

in server info?

[rough moth]

Panel configs

[jade topaz]

if you use multi panels can you remove access in one of the panels for roles to enter it?

[willow escarp]

i opened the settings for the panel

[rough moth]

Are you talking about roles to create the ticket or see it

[rough moth]

Now click the first category

And you should see support team roles and additional roles

Add whatever roles you would like there

[jade topaz]

so i have a staff team and want make another panel but only give my trial staff access to view it or talk in it as it’s for my trial staff not my other staff but then i want my main panel to stsy how it is where all of em can talk is that possible

[rough moth]

It is

You would have to change the support team roles for each panel

To whatever you would want

For example, put trial staff as support team role for one panel and don’t add the other staff roles

[jade topaz]

oh okay thanks

[rough moth]

If you have any complications lmk

[willow escarp]

Thanks got it to work

[rough moth]

Np

[eternal jewel]

Where do I find the panel thing?

nvm nvm

[bright crescent]

Are tags used to respond to specific messages that people say? And if so, is there an area that tell me how to do that?

Nvm, figured it out

Actually, is there a way to make the bot register a specific word and generate a tag?

[rough moth]

ticket tool has a tag feature

[bright crescent]

Im trying to use the tag system to register specific words to generate the phrase I want set

[rough moth]

yeah thats possible

[bright crescent]

So would $ be the symbol to use to have the bot register anytime someone says a trigger word?

[rough moth]

no

the tag is whatever u set it as

so if the trigger is hi, all u need to say is hi

[bright crescent]

I understand that

I want the bot to recognize any specific words to generate the phrase so I don't have to make 30 different tags

[bright crescent]

Yup, already got that part

[rough moth]

could u give me an example?

[bright crescent]

Like something extremely basic as "Hello, I need help". I would want the bot to recognize "help" without having to register a bunch of different tags

[rough moth]

oh i see

let me check

unfortunately ticket tool can only do exactly what the user said

it cant take out a key word

[bright crescent]

Dang

Welp, time to get to typing then

[rough moth]

you can probably suggest that to the devs on the community server

[humble sequoia]

https://tt.bot/community

[bright crescent]

Also, where is the verify resource for premium tag on here?

[rough moth]

#🎫│make-a-ticket

and ask to verify for it

you will need to be a subscriber

[bright crescent]

Already am

[rough moth]

alright, then make the ticket and wait for someone to assist u

[bright crescent]

Thanks for the help bud

[rough moth]

np

[solid stream]

For a more advanced tag system I would recommend carl bot.

I unfortunately haven't had the time or desire to revamp that system yet.

[bright crescent]

Oh lol, no was asking about premium tags for here on the server

[solid stream]

I was talking about this

[rough moth]

or dyno

i prefer dyno

[solid stream]

I'm pretty sure Carl has a more extensive tag/custom command system

[bright crescent]

For tickets?

[solid stream]

For tags

We used them until I added tags to Ticket Tool

[bright crescent]

Does it add onto the ticket system? Or do I just add the different tags to the tickets somehow?

Oh

[solid stream]

Its another bot entirely

[rough moth]

not sure never tried carl, but dyno has an auto responder that works well

u can use a key word or a specific word

all comes to preference ig

[solid stream]

Carl's can add roles delete messages remove roles it's system is actually pretty intense.

[bright crescent]

Dyno does too

[solid stream]

We also used dyno

[bright crescent]

But Idk if I can get either of them to hook into the tickets?

[rough moth]

i dont see myself switching to carl, dyno works very well, andi think its better

[bright crescent]

#🆘│community-support message

this is what I'm reffering to about catching words or a string of words to be able to respond to instead of just singular word messages, or having to type out a bunch of tags to get the responder to work

Like being able to use {General sentence here} and everything in the brackets gets looked at in the sentences to respond to whatever is defined

[mental needle]

@humble sequoia

@mental needle

[rough moth]

Why are you pinging?

[rough moth]

Pretty sure you can

As long as the bot can see the tickets

[bright crescent]

He likes the funny red squares

[mental needle]

@bright crescent @bright crescent

[rough moth]

Squares?

[mental needle]

@mental needle @bright crescent

[bright crescent]

Now he's just being an annoying ass

[bright crescent]

The pings

[mental needle]

@rough moth

[rough moth]

Could you please stop pinging for no reason

It’s annoying

[south dawn]

i want to change $new to custom text can i ?

[bronze dust]

Hello can someone help me please?

[solid stream]

What's up?

[heavy summit]

hey, brought premium but how do i add the premium bot to my server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[heavy summit]

thanks bro

[bronze dust]

So i got a new pc and got everything gdownloaded but it keeps coming up and saying hardware id needs reset i believe, is this the case since its a new pc?

[solid stream]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[mental needle]

@[$] Ticket Tool

@mental needle

[rough moth]

Stop doing that here

Can a support team member do something

This dude keeps pinging himself the bot, and me

[zealous wedge]

Hey, Is there a way to track who has the most $claims

[rough moth]

No

Not with ticket tool

[low goblet]

Hello

How can I buy the second copy?

[solid stream]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[low goblet]

Can you write it to translate from google?

[willow escarp]

Is there a way for the ticket to be automatically opened when a new member join the discord?

[rough moth]

No

[jade topaz]

I do not think so

[willow escarp]

damn alright

[jade topaz]

You never know, someday maybe

[south dawn]

i want to change $new to custom text can i ?

[uncut ivy]

Hello

How do I get the paid version?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[rough moth]

@uncut ivy

[deft coral]

I have multiple panels up and running in the same channel but this particular panel I created recently gives me this error.

[prime bridge]

Fynn has been silenced for 10m
Reason: Posting Discord Server Invites

Fynn#7338 | 641244155976089600

[fallow ingot]

Does ticket tool have the correct permissions to talk or manage the channel you want the panel in?

[twin nacelle]

how can we make this that when a person reacts to ticket tool to open a ticket, there reaction immediately gets deleted and a ticket opens, rather than stay there

[fallow ingot]

It should automatically delete and open the ticket.

[twin nacelle]

no it doesn't

[fallow ingot]

Try resending the panel.

If it consists ping me.

[twin nacelle]

it doesn't delete mine, i am staff

i mean owner

[fallow ingot]

Can you resend the panel.

And try that.

[twin nacelle]

i have done it multiple times

[fallow ingot]

Ok, hold on please.

Does ticket tool have administrator?

what’s confusing is this happened to me and by simply sending the panel again it worked

[twin nacelle]

no, i don't want it to be in every single channel

i mean, i don't want the bot in every single channel

[fallow ingot]

Okay so it should definitely work I just tested it myself and it worked. I don’t know what your issue is therefor I will leave you with the lovely support team . Sorry I couldn’t help.

[twin nacelle]

😐

[deft coral]

yes and it works for other panels

[solid stream]

It's possible your panel is just invalid

Try using $panel.

[fallow ingot]

^

[fallow ingot]

Try sending the panel using $panel [ID].

[azure stag]

Hello, i put the ticket tool on my discord server but on the dashboard the server is not showing up

[atomic solstice]

hi, please try to log out and log back in to the dashboard. That reloads the server list

[azure stag]

it works thanks you !

[atomic solstice]

no problem

[bold trail]

Hi how to make when people open a ticket it will ping role

[shadow axle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[bold trail]

Ah thanks

thanks @shadow axle

[iron night]

Gave 1 Rep to nance (current: #19 - 16)

[shadow axle]

[fallow ingot]

Any luck @deft coral ?

[cold silo]

Does configure bot to NOT auto delete tickets requiere premium version? cannot find the option.

[deft coral]

Did that before and nothing happened

I just cloned my existing one

[jade topaz]

ddos again???? website not working

[rich stream]

Hi

I want to manage

[left solar]

I can use it

[solid stream]

It's working fine

I mean, someone did just try a 33k ddos attack and it got handled by cloudflare.

[rough moth]

Manage what?

[rough moth]

Damn wtf, but how did he know

[solid stream]

likely the one who did it, had this a few times..

[rough moth]

Interesting

[solid stream]

One of the morons actually posted a SS of cloudflare ban that had their IP and it was one of the blocked ones for a ddos attack

They ddos for attention and if nobody knows it's going on then that doesn't get them anything.

[rough moth]

Lmao

[rough moth]

How did u know there was a ddos attempt?

[solid stream]

3k requests in around a minute.

[rough moth]

Friend requests?

[shadow axle]

site requests

[rich stream]

The ticket is not working

[rough moth]

Does ticket tool have the correct permissions

[rich stream]

Well I will do that + Is there Arabic support

[rough moth]

Yes

#🎫│make-a-ticket

[rich stream]

ac

ok

@rough moth does not work

[rough moth]

If you want Arabic support u can #🎫│make-a-ticket

So you can communicate better

[wide ore]

how do get @humble sequoia to work

because it's not reponding

[mystic hound]

if you're talking about the premium bot specifically, you need to buy premium, then enable the bot. if you're referring to ticket tool in general, see below

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[jade sparrow]

Do I just submit a ticket here to get premium role?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[solid stream]

^

[jade sparrow]

I have the bot, I have had it for awhile

[solid stream]

Do you have premium and did you enable the premium bot on the dashboard?

[jade sparrow]

I definitely have premium, it comes out of my bank account 😄 I also have the premium features on my server and active premium status in the dashboard

[solid stream]

Let me look it over, what's the name or id of your server?

[jade sparrow]

761260754506088468 This the ID? Pandamonium Applications

[solid stream]

So you're going to want to run $debug

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[jade sparrow]

I'm very confused, I just want premium rank in this discord

my bot is working fine.

[solid stream]

oh...

[jade sparrow]

❤️

[drifting axle]

you too ? :p

[solid stream]

The bot's broken and doesn't auto give out the role, hasn't for awhile..

[rocky wing]

Hi, I'm sorry to bother you, but I urgently needed help, could I open another ticker, but in another language, or, for example, remove a question right here? It's simple.

[drifting axle]

hello ^^ i have the same request too

[jade sparrow]

That's all good, appreciate you helping either way!

[solid stream]

Run $debug and send me your link so I can verify premium

In your server lol

[drifting axle]

sorry :3

[solid stream]

I don't understand what's wrong

[cold silo]

Does configure bot to NOT auto delete tickets requiere premium version? cannot find the option.

[solid stream]

Tickets don't auto delete.

[cold silo]

Mines does.

[drifting axle]

when you ask the link you need this from the ticket tool message ?

[solid stream]

Checked my logs, you're good.

[drifting axle]

thx

[solid stream]

https://i.imgur.com/QEZlyeX.png

This is the only place that auto deletes tickets

https://i.imgur.com/RQhYrq1.png

Or this I guess

[glacial mulch]

hello

or hola

[cold silo]

I have saw that option for Premium Users, but for real, when you click on close ticket, it closes,and deletes in a few seconds.

[solid stream]

Check my 2nd image

That's your issue.

[solid stream]

[rocky wing]

I don't know if I can ask here, but how do I get non-support team members to see the ticket?

[glacial mulch]

hello mi question is how did I make the ticket message?

[solid stream]

You can use the Additional Roles option
https://i.imgur.com/1AcVhrW.png
https://i.imgur.com/Lcb3UZH.png

[rough moth]

The panel message or when u open message?

[glacial mulch]

wel nothing thanks mi friend is doing that

[rough moth]

Ok

[glacial mulch]

bye

[rough moth]

Np

[glacial mulch]

srry

but how did i make this+

[solid stream]

or you can use $add

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[cold silo]

Options are not saving atm?

nevermind 😄

[rocky wing]

@solid stream Sorry for the mention, though, I saved the options, as you taught, but they weren't applied.

Thx for help

thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #9 - 50)

[rocky wing]

thanks @wicked scroll

[iron night]

Error: You're still on cooldown

[sly wraith]

Reaction does not work for me

@copper marsh

[solid stream]

https://i.imgur.com/BJsvvpu.png

[sly wraith]

okey ?

I did not understand and explain more

[solid stream]

The error is pretty simple

[pale pilot]

it is

[sly wraith]

how do i solve i ?

[solid stream]

https://i.imgur.com/e5uPGsa.png

[sly wraith]

oh ,

I'll try it looks hard

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[sly wraith]

okey thank you

[solid stream]

Updated the premium bot error

https://i.imgur.com/GPjXQ8Z.png

Big error, links and update info

[craggy geyser]

That's better

[mystic hound]

that looks a lot better

well, not aesthetically, but hopefully it'll get people to notice

[pale pilot]

that's what I thought the last time. But... it can't be big enough for people to miss it

[craggy geyser]

At least now the error is in more than one place

[pale pilot]

it has always been there

it's just bigger red text and less white text

[craggy geyser]

So it had

[drifting walrus]

Can anyone help me? I have admin on a server and am able to invite the bot. It shows up in server but once that happens it vanishes from the dashboard. I'm not able to manage it.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[fallow ingot]

hi try to log back in.

[jade topaz]

I try to make the ticket bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[fallow ingot]

@jade topaz follow this above ^^

[drifting walrus]

I did that. Although I have "manage server" permission on the server I'm showing as access lvl 0 (User). I'm trying to locate the dashboard role now to get that assigned to me but so far no luck

[fallow ingot]

Then unfortunately until you have that you won't be able to see the dashboard try contacting the owner for the role.

[drifting walrus]

How can I get "Dashboard Role (Level:2") I don't see this permission anywhere?

NM I found it ty all

[near slate]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[near slate]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[fallow ingot]

Anytime

[fallow ingot]

you can run they commands in your own server…

[wide ore]

hey um i enable buttons for it to send but it only send reaction how to fix?

[jade topaz]

How i can set the board in a text channel i want that people can make som tickets

Pls i need help

[fallow ingot]

We are currently testing buttons they have not been released as they are in BETA

[fallow ingot]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

@jade topaz ^^

[wide ore]

but did i do it the right way?

[fallow ingot]

Click select emoji and pick a emoji.

[wide ore]

i did

[fallow ingot]

And?

What happened?

[wide ore]

nothing

not sending buttons

[fallow ingot]

So it did not make the emoji you selected.

[wide ore]

it send the emoji as a reaction

only

[fallow ingot]

Yes it should.

[wide ore]

look your self

[fallow ingot]

Is that the emoji I’d you placed in the emoji section?

And do you have a active premium subscription?

@wide ore

[wide ore]

nvm

I was do $panel 1 2 3 4 now tryed $newpanel 1 2 3 4 and it works

[fallow ingot]

oh your using multiple panels?

[wide ore]

yea

[fallow ingot]

sorry i did not acknowledge that.

if i was aware of it I would have said to you that exact thing…

anyways have a good one!

[wide ore]

you too

[slender minnow]

Idk if its a bug but the transcripts are not going to the channel they were supposed to go.
I setted transcripts as the channel where the bot was supposed to send the transcripts. But its just saving them in the ticket. I tried checking the dashboard but it seemed all was ok there.

And i have a bad habit of deleting tickets right after i send the transcript command😐 😑

[pale pilot]

@slender minnow for the transcript to go in your chosen channel you need to use the reaction. When you save the transcript with the command, it saves the transcript in the same channel, unless you specify a channel in the command

[slender minnow]

Oh i use the command everytime i close/delete/save the transcript

Bcz thats more convenient for me

So i should use the reactions instead?

[pale pilot]

that would be easier

[slender minnow]

Hmm... Ok

Ill try that

[rough moth]

Or if u have premium, save it automatically when channel is deleted/closed

[slender minnow]

Im just the admin 😛
Idk what the owner thinks

Thanks anyways

[rough moth]

Np

[slender minnow]

Thnx @pale pilot

Thnx @rough moth

Two rep points? im simple is trying to take over dev XD

[rough moth]

That didn’t work as rep

[pale pilot]

you didn't give any rep, but okay lol

[rough moth]

FYI

[slender minnow]

Rip

[pale pilot]

[shadow axle]

ty

[rough moth]

It’s ty, thanks, thank you, and a few others I think

[slender minnow]

I can rep two users at a time?

[rough moth]

No

One at a time

[slender minnow]

Oof

I was planning on doing that while giving the feedback in #📈│reviews idk if it counts there

[pale pilot]

it does

[slender minnow]

Ah ok

[shadow axle]

ty @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #17 - 19)

[shadow axle]

rep simple

[pale pilot]

I also don't need to go over dev, because I know I'm over dev

He just cheated himself up there

[rough moth]

Np?

😂

[slender minnow]

6hrs cooldown o.o

He really thought about it

[pale pilot]

you also didn't ping me

😂

Double fail

[slender minnow]

I pinged you but idk why lol

[rough moth]

There is a premium user role?

Interesting

[slender minnow]

No it might not he bcz of that as i can ping you

[jade topaz]

So when I signed up for premium, I selected the option of 2 (thinking it would pay for 2 months of service) but it actually gave me 2 servers to use it on, which I don't need.

Any chance of refund, or moving that to my 1 server? Or am I just out of 5 bucks lol

[trim pasture]

There will be 10000 tickets but there is a limit of up to 4 figures

[rough moth]

?

[solid stream]

If you change it back to 1 subscription you will be credited the pro rated credit

[jade topaz]

[mint hedge]

هلا

[robust sandal]

Hi

Arabic (ar) → English (en)

هذه قناة دعم مجتمعي تمتنع عن الكلام هنا.

English (en) → Arabic (ar)

[fallow ingot]

@mint hedge ^^

[mystic moss]

why i can't open Tickets with the Premium Bot of Ticket tool?

[craggy geyser]

Do you have premium?

[mystic moss]

yes

[craggy geyser]

Did you recently get premium?

[mystic moss]

i have moved the Premium Status to an new server

[craggy geyser]

Have you made sure to enable the premium bot on the server in the server configs?

[tough sluice]

Are buttons still in beta? I've stopped using them for the time being due to the user not cached glitch and this interaction failed

[mystic moss]

ah, no. Thank you

[craggy geyser]

Yes they are. But a recent update has happened so if you want you can resend the panel with the $newpanel command and it might work (old buttons won't work anymore)

[tough sluice]

Will any of those glitches still occur that I stated?

[craggy geyser]

They possibly will, however a lot of the bugs have been sorted out. If you get any bug, feel free to post it here

[mystic hound]

You can follow progress and report bugs in relation to beta if you have the premium role

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

whenever I try to make it so that the bot names the channel something whenever someone opens the ticket. like to make it say @user - Support
but whenever I config the panel in the dashboard. it just resets itself.

[rough moth]

Did u save it?

[jade topaz]

yes

[rough moth]

Do u have premium?

[jade topaz]

no

is it a premium feature?

[rough moth]

That’s a premium feature

[jade topaz]

aw man

[rough moth]

Yes

[jade topaz]

I didn't know that

sorry for the trouble

[rough moth]

All good

[eager cargo]

If its marked with it's premium

[jade topaz]

ah okay

wait

will I get banned for my discord status?

[rough moth]

No

Don’t think so

[eager cargo]

You won't.

[jade topaz]

ok

thanks <3

[rough moth]

Np

[high quail]

In my server when people react on the ticket nothing happens and the reaction get removed, Only I can make a ticket

[rough moth]

Do users have permission to make tickets?

Or is it support only?

[solid stream]

Check your blacklist roles

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[rough moth]

Could also be blacklist roles

[high quail]

Thanks that fixed it, I dont know why all members were on the blacklist

[rough moth]

Lol

[serene echo]

i cant create tickrt with the bot i added to my server

gave him all perms except adminstrator but cant create tickrt when i resct to its reaction

[rough moth]

Does he have permissions in that channel

[serene echo]

yes

[rough moth]

Can anyone create a ticket?

[serene echo]

no

[rough moth]

It’s not removing the reaction

That means ticket tool is missing a permission

[serene echo]

only can react , but tickrt wont be created

oh

i have him all tho

[rough moth]

Go on your dashboard and check if you gave him all the required permissions

[humble sequoia]

https://tickettool.xyz/manage-servers

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[rough moth]

What’s the command for this

[solid stream]

• $help offline

[serene echo]

doesent work

gave in all perms

[solid stream]

server name or id

I'll give it a quick once over before I got to bed.

@serene echo I think this is your issue..

[serene echo]

???

i dm u link

[solid stream]

k

[jade topaz]

hi how can i request a ban for a player?

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[jade topaz]

how can i chk

historylike who create tag , change prefix etc

<@&735932334699708490>

[humble sequoia]

-- moved to ticket --

[blissful crypt]

Hi

[undone nest]

How to I get button instead of reaction to open a ticket?

seems like no one's checking the channel

[pale pilot]

you are very impatient lol

You can get it with the $newpanel command

[undone nest]

ik

I thought you guys are only responding to tickets now since the upper ones hasn't been assisted

[pale pilot]

in tickets we reply faster

community support is mainly there for the community to help out too

[undone nest]

oh okay

[undone nest]

One of the support team told me that I need premium For now

[pale pilot]

Just try it out

I think it works on either bot

[undone nest]

ok

[pale pilot]

$newpanel

new

[pale pilot]

tnewpanel 1

[undone nest]

oh bruh it worked,, thanks lol

[quartz creek]

Hi for some odd reason it says to try relogging when I try to manage my servers and when I do it still doesn’t show me server

[undone nest]

Did you by any chance login to your alt by mistake?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[quartz creek]

No

But I recently changed my discord user

[pale pilot]

Make sure you have admin permissions or a dashboard role in the server

[fallow ingot]

If the bots invited to your server, then run $level in the server and check your permissions within that server.

[undone nest]

also how do I make it so that the tickets spawns in the same category when someone uses one?

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[undone nest]

[hard zodiac]

Hey how can someone get the panel id to do panel all

[jade topaz]

hi, so my panels and everything are all set up fine and everything is working except for when you press the emoji to close the tickets it doesn't put the confirm check and x emojis and we can't close the tickets using the reactions only with the $close command, any ideas what might be going wrong?

[scenic plinth]

If you are talking about multipanels, you will find the panel ID on the left of the select channel. You can find more information below.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

I don't believe so, all variables would be displayed on the bottom of the panel menu.

[scenic plinth]

Do you have two step ticket enabled?

[jade topaz]

yes

[scenic plinth]

Make sure the "confirm close" reaction is enabled in the panel menu.

Reaction settings ---> Confirm Close

[jade topaz]

yep it's enabled on every panel

[scenic plinth]

Alrigth sorry for last response, please make a ticket and provide them your $debug link and server ID / Name.

[craggy geyser]

The debug link contains the id/name so only the link is needed. Plus repeat your problem so we don't have to search here for it

[tawdry yew]

are buttons a premium feature?

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[craggy geyser]

They are not just premium but premium gets more customisation

[tawdry yew]

i can't make it post an embed with a button

[craggy geyser]

Use $newpanel

[tawdry yew]

do i need to create a new panel

[formal mural]

Hi, I want to ask. Is it possible to do something at the closing of the ticket to send the ticket owner from the right to the DM and what will be written as a reason?

[craggy geyser]

So $newpanel 1 if you only have one panel

[tawdry yew]

it works thanks

[craggy geyser]

No problem

[formal mural]

Does anyone know please?

[pale pilot]

It's just the regular {user} variable for claimed messages.

If you want to have it displayed somewhere else that is not possible. Only when the action is taken by claiming

Channel name can be renamed too

[marble spruce]

Can I suggest we add a Turkish language in #🎫│make-a-ticket

[mystic hound]

It's been suggested before, we'll consider it

[jade topaz]

hola

[jade topaz]

So, I simply can't see my server on the dashboard. It def is in the server because I see it, but my server isn't on the dashboard. Help pls

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[safe prairie]

@jade topaz

[jade topaz]

That works thanks 🙏🏻

thanks @safe prairie

[iron night]

Gave 1 Rep to Tizian (current: #18 - 18)

[safe prairie]

You're welcome 🙂

[wide ore]

hey um My members can't open a ticket

it always tell them you don't have perms to open one

how can I fix this

please ping me because i have to do something

[rough moth]

Did u blacklist their role?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[wide ore]

no

[fallow ingot]

Does ticket tool respond to commands?

[wide ore]

yes*

it does repond to command but user are geting this

[rough moth]

Is it support team only?

[abstract wigeon]

^^

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[abstract wigeon]

wrong command

[safe prairie]

He means this @abstract wigeon

[abstract wigeon]

Oh, it's the button

[sick void]

Hey, I accidentally turned on the premium trial period, but i don't have it in subscriptions can it be turned off somehow?

[humble sequoia]

-- moved to ticket --

[fallow ingot]

Just ignore it until it runs out.

[abstract wigeon]

^^

[fallow ingot]

Ik. But giving my epic advice

You fell me.

[lusty sky]

If the free premium end it will start charging me money?

[eager cargo]

No

It does not auto-renew

[lusty sky]

Ok thanks

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #4 - 121)

[eager cargo]

My pleasure

[wind pulsar]

hELLO

it doesn´t appears me manage the server

@eager cargo

[abstract wigeon]

Try login out and login back in again.

And, please do NOT ping Support Team Members.

[wind pulsar]

Sorry

[abstract wigeon]

Try this ^^

[wind pulsar]

I do it, but nothing

[abstract wigeon]

Run @Ticket Tool#4843 debug in your server

[tawdry yew]

why there is no russian and turkish help, which i believe are widely spoken on discord, in #🎫│make-a-ticket

[abstract wigeon]

Make a suggestion

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[tawdry yew]

Use ^suggest <suggestion> in #deleted-channel
that's what it outputs for me

[wind pulsar]

Nothing

[jade topaz]

you need to join the community server

[eternal storm]

Ello! Quick question. How does one close a ticket? It tells me I have reached my limit.

Never mind!

[abstract wigeon]

You may need to wait couple of minutes.

[remote peak]

Woooo buttons are back?

Is this available to all now?

[jade topaz]

for premium user with the premium bot only

@remote peak^

[remote peak]

So if I have the premium trial it will work

[jade topaz]

yes

[remote peak]

Is there a public changelog to see these updates as they happen

[jade topaz]

oh sorry no

its only for the premium users

bec it's still in beta
but when we publish any new update to all users we send it in #📣│bot-news

[radiant bobcat]

hi there everyone

[languid zenith]

Hello there

[radiant bobcat]

i have tried to log in several times, but the website keeps telling me "server not showing up, try reloging#

does anyone know what am i doing wrong?

[covert plume]

Hi! the tickets we have open won't save, but all the perms seem to be in order, what could be the issue?

[copper owl]

you need to actually save the transcripts yourself, and you have to define a channel for the trancripts to go to

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[covert plume]

we have that set up, it's just been failing to save for the last 4 days

[copper owl]

does the bot have all the necessary perms to send the transcript in the channel?

[rough moth]

Sorry to interrupt but if u don’t have premium the bot can’t auto save the tickets. So you would have to save them yourself with a command or a reaction

[covert plume]

as far as i can see, and we've tried both reaction and using the transcript command

[rough moth]

Does ticket tool see the transcript channel?

Can it access it?

Nvm I see it has admin (or not)

[covert plume]

I'll get someone to reset the perms to the log channel to see if that helps

[rough moth]

It won’t change anything if ticket tool has admin

[eager cargo]

it doesnt have Admin btw

[rough moth]

It doesn’t?

[eager cargo]

no

[rough moth]

How do I find out if it Does

[eager cargo]

be support

[rough moth]

Lmao

[rough moth]

Did u run this command in the transcript channel?

[covert plume]

resetting it seemed to work, don't know why it didn't wanna see the log channel even though it was in it

[warm glen]

How do I make the bot send the close ask message?

[rotund kite]

It can be found in ticket options in the panel settings in the dashboard.

[warm glen]

I set it up, but how do I make it send it in a ticket channel?

[fair knoll]

Is there a new feature when someone leaves the server their ticket is auto deleted? Because no one is deleting the tickets they just keep auto deleting

(Ping upon response)

[jade topaz]

How do I get my ticket tool to workk? I cant find dashboard.

(Ping if i dont respond)

[craggy geyser]

It's not a new feature. It's a premium feature however so if you recently got premium it would be new for you. You can change it in automation options on the panel configs

[craggy geyser]

Is it that your server doesn't show up on the dashboard, or you need the dashboard link? Solution for both below

[humble sequoia]

https://tickettool.xyz/manage-servers

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

$help send

[humble sequoia]

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[jade topaz]

Is there a way to make a ticket with out adding me or anyone to it unless I do $add user

[eager cargo]

All users with Administrative permissions will be automatically added

No way around that

[jade topaz]

no when i do $new It just says my name and makes it my ticket the issue is I can't do any ticket commands when i have it claim

i mean when I have it add me to the ticket

Like that

[craggy geyser]

You can do $new <user> to make it for someone else.

You can use their id, so if I did $new 166819063258021888 it would make a ticket that was as if you made it (as that is your id)

[sudden nexus]

Can I close all tickets in one command ?

[mystic hound]

Nope

[wind pulsar]

Once I invite the bot to my server it don´t apperars me to manage it

How I fixed it?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[harsh cradle]

Hey!My ticket tool is not working

[mystic hound]

I'll need a bit more detail, for instance what exactly isn't working?

[harsh cradle]

Its not replying : (

It has the bot role too

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mystic hound]

If it's not responding at all it either doesn't have permissions to do so, or you have the premium bot enabled without having premium

[harsh cradle]

Well its not premium bot and it has bot admin role

[mystic hound]

Server ID?

[harsh cradle]

uhm

849157946587480104

[mystic hound]

you have the premium bot enabled without having premium

[harsh cradle]

i kicked the bot

only the normal one is there

[mystic hound]

you've enabled the premium bot though, I'm not talking about what's in the server, if you go over to your dashboard and select server configs you'll see this towards the right

[harsh cradle]

Aight

thank you @mystic hound

[iron night]

Gave 1 Rep to Light (current: #5 - 100)

[mystic hound]

no worries

[harsh cradle]

Done ty

[minor portal]

how to set ticket tool bot?

pls help me

@mystic hound

pls help

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

Read the above doc, and please refrain from pinging staff.

[spark cosmos]

yo i edited this and clicked on save. but it doesnt show up in my server

[craggy geyser]

It won't update the panel if it already exists. You need to resend it

[jade topaz]

My discord server and account have been closed, how can I transfer the ticket tool premium bot to my new account?

[craggy geyser]

$transfer

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[jade topaz]

my old discord is closed, i dont have old discord ID

[craggy geyser]

The end of the embed says about what to do if you don't have it

[jade topaz]

okey, i create ticket for this problem

[jade topaz]

Hi, I'm having trouble putting the ticket in my server I knew how to put it but I forgot and I'm having difficulties, can someone help me?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[craggy geyser]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[fair knoll]

Well I don’t have premium, it just does it automatically anyway…so how do I fix it?

[jade topaz]

How do I add words to the reactions and make multiple reactions under one panel? like this
#🎫│make-a-ticket message

[humble sequoia]

Multipanels (2)

For a more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard (not yet available) or via the $panel ID ($newpanel ID) command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Settings -> General Options

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[jade topaz]

$buttons

[humble sequoia]

Buttons

The new Discord Buttons allow for a much smoother and convenient experience. They reduce lag and work much better than emojis. With ticket tool you can edit all the buttons however you like! Buttons can show emojis, text and can have 4 different colors.

Where can I edit them?

Dashboard -> Panel Configs -> <Settings> -> Button Options -> <Setting>

[jade topaz]

@jade topaz^

thank you

np

[sage mortar]

.

[cold bay]

Hello, if I take the ticket tool, can I use it for several servers? (prenuim)

[safe prairie]

No, you have to buy premium for each server.

But you get a discount if you buy for multiple servers @cold bay