🆘│community-support

[iron night]

Gave 1 Rep to Swift (current: #8 - 68)

[vale laurel]

One more question. I need a role on some of my tickets but not others. I don’t want my staff seeing every ticket only some. Is there a way to add them? I’m trying to do it manually in the channel with channel permissions but it’s not working.

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

Just add said role as a support role and give it to the users who you want seeing tickets when they are opened

[jade topaz]

hey

[vale laurel]

Right I did that and they could see each one. I only need them on certain tickets.

[jade topaz]

why emoji not woooooooooooooooooooooork

plz help me

[eager cargo]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[jade topaz]

plz

[eager cargo]

Add them to the current tickets you want them to see

[jade topaz]

u can help me

[eager cargo]

Use the ID command

[jade topaz]

how

[eager cargo]

$id (emoji)

[jade topaz]

u can teach

[eager cargo]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[jade topaz]

where

[eager cargo]

In your server

Then copy and paste that into the message

[jade topaz]

i have teitket tool more

[vale laurel]

I need to add a whole role not just one user. 😅

[eager cargo]

Then do so

$add @role or role ID

:)

[vale laurel]

Ok got it

[vale laurel]

Ty

[iron night]

Gave 1 Rep to Quo (current: #4 - 114)

[eager cargo]

My pleasure

[west heath]

any idea how to get more than one emoji on the embed message for creating a ticket?

[jade topaz]

now ia add ???

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

@west heath ^

[jade topaz]

@eager cargo

now iam add ???

[eager cargo]

Copy the bold part

Then add it

[jade topaz]

what me coppy

[eager cargo]

The bolded part

The white text

[jade topaz]

number 1 or number 2

[eager cargo]

1, top part

[scenic plinth]

Top part

[jade topaz]

ok

now work

.

[short echo]

Is there a way to count how many tickets one person has done?

[jade topaz]

@eager cargo not work

[eager cargo]

Send a screenshot

[eager cargo]

Emojis don't work in the author name field

[jade topaz]

how there are server use this emjoi in name ticket

wait

watch

[eager cargo]

because that's not the the author name field.

[jade topaz]

u can help me

[eager cargo]

I can't do it for you apologies.

[sterile cape]

I

[jade topaz]

iam add emoji in my server

@eager cargo

[tight lion]

Hey I'm having issues getting the discord server to be detected on the tool ticket site, it won't show me on the dashboard. Any help would be much appreciated

@eager cargo

[jade topaz]

@eager cargo

[craggy geyser]

Please don't ping the support team

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

Yessss?

[jade topaz]

.

[craggy geyser]

Follow this

[eager cargo]

What about it?

[jade topaz]

iam add why no wprk

[eager cargo]

You're not adding anything

You're just getting the syntax ID of an emoji

[tight lion]

Sorry for the ping

[eager cargo]

I don't mind

[tight lion]

But I need a little help to get the ticket tool to work on the discord if you don't mind

[eager cargo]

I don't at all

[tight lion]

Brand new to this discord stuff lol

[eager cargo]

No worries

What specfically do you need help with?

[eager cargo]

You're trying to put emojis as the panel name on the dashboard.

[jade topaz]

$id 😀

[eager cargo]

Either put it as a title or message text, or embed text in the panel message

[tight lion]

I know once you invite the bot, you need to go on to dashboard to set it up on the website, but when I send an invite to the discord I want to add it to, it won't show me its on the list so I can open the panel

[eager cargo]

The author name field will not work with emojis

[jade topaz]

i want to put title

[eager cargo]

Then do so, head to your panel message

And fill in the title field

[jade topaz]

there are server ue this emoji watch

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

@tight lion ^

[tight lion]

I have tried all of the above

[eager cargo]

Can you explain how you're re-logging?

[tight lion]

Through my profile in the right hand corner above

[eager cargo]

and you press logout then log back in?

[tight lion]

Yes

[eager cargo]

Run the $level command in your server and send a screenshot please

[tight lion]

I had to enable the webhooking as well

Okay give me a second

[eager cargo]

There is no webhooking.

[tight lion]

I was just allowing it to be able to do everything so it could work but it doesn't haha

[jade topaz]

@eager cargo u cant help me

[eager cargo]

I can't do it for you, no.

[eager cargo]

What doesnt work?

[tight lion]

Where would I do this? Sorry I'm new to setting up a discord haha

[eager cargo]

No worries

Run it in your server

[tight lion]

Ahh give me a few and I'll get back to yiu

[jade topaz]

@forest goblet

why

[forest goblet]

Please don't randomly ping me, do you have a question?

[jade topaz]

yes

why the emoji not work

@forest goblet

[pulsar nymph]

how do i upgrade my level (of the $level)

[eager cargo]

You either ask an administrator for a dashboard role:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Jun 15, 2021, 6:08 PM

[eager cargo]

or ask the owner for administrative permissions

[pulsar nymph]

ok thx

[eager cargo]

or... you are transferred ownership

My pleasure

[forest goblet]

@jade topaz Emojis don't work in embed titles, authors or footers.

[eager cargo]

( they work in titles )

not authors though.

[jade topaz]

but there are server use this emoji watch

[pulsar nymph]

how do we do a ticket with more than one reaction ?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

^

[forest goblet]

That's in the description.

[pulsar nymph]

thx

[tight lion]

I'm booting the server up, give me a few

[jade topaz]

how to put this emoji

[forest goblet]

Put it in the description:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

where write

[forest goblet]

In the embed text

[jade topaz]

where

i want to change name tickit to this

[tight lion]

Hey Quo

[jade topaz]

https://cdn.discordapp.com/attachments/776680605517742090/854422790894387220/unknown.png

i want to make ticket same this

name ticket

hey

[tight lion]

where do i run that command again? sorry lol

[atomic solstice]

which command?

[eager cargo]

In your server

Then send a screenshot

[tight lion]

in the actual game server correct

[eager cargo]

The discord server

[tight lion]

ok one sec

[atomic solstice]

if you are looking for how to change the panel message then its here:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[tight lion]

$levels?

[eager cargo]

Just $level

[tight lion]

hmm nothing is showing up

[jade topaz]

who to make this

https://cdn.discordapp.com/attachments/776680605517742090/854422790894387220/unknown.png

[eager cargo]

May you open a ticket so I can assist you further from there?

[tight lion]

yes i will

[eager cargo]

Thank you

[wise sorrel]

hello

[jade topaz]

how to cnage name my tickt to this name in this title

[mystic bison]

how to add anyone to ticket

a random person

[eager cargo]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[jade topaz]

HOW TO MAKE THIS

مثلي

@hybrid dagger

علي ايش

ههههههه

في واحد كمان شكلو زينا

[shadow axle]

@jade topaz @jade topaz open arabic tickets from #🎫│make-a-ticket and dont ping staff members

[robust sandal]

@eager cargo Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

[violet halo]

How i can program bot for mentioning a role when a new ticket is created?

[robust sandal]

ahmed147147

there's also one who looks like us

Arabic (ar) → English (en)

[shadow axle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[violet halo]

Thx baby

[jade topaz]

thanks @turbid moon

[iron night]

Gave 1 Rep to user (current: #34 - 2)

[jade topaz]

how to make this

[shadow axle]

@jade topaz

[jade topaz]

وانا معاه

[violet halo]

this will mention user and staff role? or not?

Cause i made a test and de {user} is ok, but it don't tag the staff role

[craggy geyser]

Is your staff role called "staff"

[tribal cedar]

The staff role should work. Is that exactly how it appears?

[violet halo]

Yeah, it is

[craggy geyser]

It is case sensitive. So if your role is actually Staff it won't work

[dreamy talon]

Is there an reason as to why my transcripts would be double saving

I have auto transcript on when the ticket is closed/deleted

[tribal cedar]

Make it one or the other

[dreamy talon]

Alright

[swift imp]

Is tag down at the momet?

[mystic hound]

Tags aren't working on the free bot the development team has been alerted and is working on the issue

[swift imp]

How about the paid one

I have premium and its not working

[jade topaz]

are you using the premium bot?

[swift imp]

yes

[jade topaz]

it should work

[swift imp]

its seems it not

[jade topaz]

server id?

[swift imp]

367349616418750465

[jade topaz]

1 min please

[jade topaz]

send me a server invite please

[swift imp]

done

[shell vigil]

[forest tide]

hello

can you make anonymous tickets with this bot?

[chilly heart]

how do i add the premium ticket bot to my discord server?

Please ping me to continue the conversation

[forest tide]

@hybrid dagger

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[forest tide]

sorry for the ping, but you are a support team after all

[solid stream]

in what way anonymous?

[forest tide]

that when you make a ticket, it would be completely anonymous, no one would know who made this ticket.

[solid stream]

nope

[forest tide]

thank you for answering!

[candid sandal]

Hey!

[tribal cedar]

I couldn't even guess how to do that besides dm to bot

Yo

[candid sandal]

How do i enable multi ticket?

[tribal cedar]

Panels?

[candid sandal]

Like multi-reactions i meant

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[candid sandal]

Thanks!

[tribal cedar]

Anytime

[candid sandal]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[candid sandal]

How can i clone

a panel config?

[solid stream]

Open a panel setting window and the button is right at the top of it.

[candid sandal]

Damn

Im so stupid!

Ty

[tribal cedar]

Theres no stupid questions @candid sandal

The bots not complex right? But its extensive.

[solid stream]

||~~only stupid people 😉 ~~||

[tribal cedar]

Lol truths

And the world's full of them

[scenic plinth]

Doesn't work through emojis.

[tribal cedar]

?

Whats that

[solid stream]

~~This 😉😕😋 ~~

[unkempt barn]

Question; I'm reading up on the multipanel, and anytime I type out the command **$panel 3 4 5 ** (combining those panels) it just resends the third panel Am I doing something wrong?

[solid stream]

$panel

[humble sequoia]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[solid stream]

premium only

[tribal cedar]

Oh

[unkempt barn]

I have premium

[solid stream]

Are all your panels the same reaction?

[tribal cedar]

It should send the panel message of panel 3

[unkempt barn]

Nope

[tribal cedar]

But emojis of all 3 panels

[solid stream]

$panel 1 2 3

[humble sequoia]

Soutien Français :flag_fr:

Pour contacter notre équipe de support, réagissez avec :envelope_with_arrow:

Ne pas ouvrir un ticket à des fins de test. Rejoignez notre serveur de démonstration, Ici.

TicketTool.xyz - BattleEye#9668

[solid stream]

^ as you can see it only sends one panel, but all of the reactions.

[tribal cedar]

@unkempt barn wana give us a screen shot

[unkempt barn]

So it works, but I might need to edit the F outta the embedded text

I'm wanting to create something looking a little similar to this #🆘│community-support message

[tribal cedar]

Just keep in mind the first panel number you send will be the panel message used

Here's was i do

Forgive mobile view

Normally those 2 sections of emojis in the panel message are next to each other

I have them in fields

[unkempt barn]

Ah, so you made that initial panel - with all the embedded stuff, then just combined all into the same one?

If yeah, it makes sense now

[tribal cedar]

Yea thats what I was trying to explain but you got it

I also have panel messages that are stand alone incase I use $panel # in a public channel to help a user out

If that makes sense

But I may be confusing you by now

[candid sandal]

https://i.gyazo.com/a10e09935ac4d8d830f2cbc2064418e5.png

How can i make this image?

[tribal cedar]

Couple ways

[candid sandal]

I mean if there is an emtpy design of that

[tribal cedar]

I do fields in mine they seemed to make an img in something and listed the url in the embedded

[unkempt barn]

Pretty sure you can edit the image stuff in the "image URL" field in the panel embed settings

[tribal cedar]

Thats custom so no way to really use it unless you work ps magic

Well yea

[tribal cedar]

But you need to make and host the img

[unkempt barn]

Yep, just need a little bit of photoshop magic and you can make it work

[solid stream]

When buttons come we can just place text right on them.

[unkempt barn]

buttons would be so nice

i really dislike using emojis as reactions

[solid stream]

should only be a few more days.

[unkempt barn]

poggers

[tribal cedar]

Sexy af

[candid sandal]

This would be

uploading the image to the discord?

emoji, right?

[unkempt barn]

Oh BTW, you can actually click the image in #🎫│make-a-ticket and open the link, save the image, and edit it to your liking

[tribal cedar]

Ps magic. Photoshop

[candid sandal]

I like this more 😛

As its less reading and more simple

To to that

i need to upload the emoji to my server ?

[eager cargo]

Those are buttons

Currently still being developed for ticket tool

[unkempt barn]

Will all that stuff be available to edit via the dashboard or will it just be limited to commands in channels?

[eager cargo]

It’ll be available to edit via dashboard, yes

[unkempt barn]

[eager cargo]

I’d imagine premium only and this and that but that’s a conversation for another day

[unkempt barn]

Yeah All good ~ premium is great

[vale laurel]

Hey is there a way to change the message from the bot when you use $add

I’d like it to say please hold while we connect you with support staff.

[eager cargo]

You can’t change that message, apologies. I would say you can create a tag and just say the key word to trigger it and it would say what you want it to but those aren’t working properly at the moment

[timid fiber]

hey I need the control panel

[rough moth]

Wdym?

You need a link to the dashboard?

[timid fiber]

Yes

[rough moth]

https://tickettool.xyz

You’ll be able to access it through there once you log in and go to manage servers

[candid sandal]

But the image is with the content

https://i.imgur.com/NMGCzs2.png

[rough moth]

What are you trying to do?

[candid sandal]

I want to use that image but chaning the flag and the text

to my own needs

[rough moth]

You will need to make that yourself

That image was custom made by one of the devs i presume

[candid sandal]

ohh

[rough moth]

There might be some sort of template online

Not sure tho

won’t be the same one as this one

[candid sandal]

yea

how can i search this type of images

how are they name?

[rough moth]

Not sure

Banner templates, multiple banner templates

I’m not too sure, I don’t know much about that

[unkempt barn]

Just gotta work some photoshop magic and you can make it whatever you want

[rough moth]

Yeah u can probably save the image and put whatever u want on top of it

May take some time tho

[vale laurel]

That’s ok. Ty for for responding.

[iron night]

Gave 1 Rep to Quo (current: #4 - 115)

[visual trout]

Hey

I have a question about the ticket bot

[rough moth]

What’s up

[visual trout]

How do I like set it up like I added it to my server but I have no idea how to start it

[rough moth]

Check this out

Hmm the command seems to be broken

Give me on second I’ll find the website page

https://docs.tickettool.xyz/en/general/setup

Here you’ll find the general setup for the bot

[jade topaz]

how do i get access to the dashboard

[visual trout]

Kk

Thank you

[rough moth]

By going to the website https://tickettool.xyz you can find it through here

[jade topaz]

it does not show in manage servers

[rough moth]

Do u not see your server on the dashboard?

If not try logging out and then back in

[vale laurel]

I wonder if I used another bot to trigger when I say $add would that work. Hmmmm

[tribal cedar]

Bots normally won't trigger off each other

At least I know the bot i used primarily won't work for that

[vale laurel]

In such case my plan is stupid 😅 nvm lol

[tribal cedar]

Well its worth a try

[vale laurel]

It might have been if I had any slots left hahaha. No triggers left fml

[misty trail]

when a member reacts with the emoji, no channel is created, what could it be?

[rough moth]

Does the bot have the correct permissions

[misty trail]

it has admin

[rough moth]

Necessary permissions in other words

[rough moth]

Does it make a ticket if you react to the message

[misty trail]

and anybody with admin can create the ticket

[tribal cedar]

Are you using premium bot? When you don't have premium @misty trail

Oh

Check blacklist

[misty trail]

its empty

[tribal cedar]

If everyone role is there remove it

Hmm

[rough moth]

Try

Resending the panel

[tribal cedar]

And ensure the create ticket isn't support only perms

[misty trail]

I've already tried it

[marble spruce]

Why is #💬│general-chat locked?

[rough moth]

Join the community server instead

That’s why they locked it

[misty trail]

well, it seems that the bot is making fun of me, I've just tried it again and it now works

[rough moth]

Haha 😂

Glad it works for you

[misty trail]

yup

well, thx

[rough moth]

Np

[eager cargo]

Ticket Tool doesn’t respond to other bots

Tags with an embed should work now

[robust sandal]

Ticket Tool

English (en) → Arabic (ar)

[tribal cedar]

Weird

[candid sandal]

Hey!

https://i.gyazo.com/8a345078582a24cdee758681a959519d.png

Is there any reason why the "tools" icon reaction doesnt work? The other does work.

[eager cargo]

Yes

[candid sandal]

I tried creating a panel with only the tool and its working

But in multi ppanel it doesnt

[eager cargo]

That is reaction that manually updates panels

you're unable to use that emoji for creating tickets, apologies.

[candid sandal]

Ohh fail

Thanks

[eager cargo]

My pleasure

[candid sandal]

the ⛏️

can i use it?

[eager cargo]

Yes

[wild snow]

Support !

How can i make punnel ?

[jade topaz]

Oi

[rough moth]

Yes u can on your dashboard

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[rough moth]

Here you can find the general setup for the bot

[wild snow]

Thx i made it this last 30 minute

[rough moth]

Oh okay

Np

[wild snow]

Bye

[rough moth]

Later

[harsh cradle]

Is the ticket tool ded ? Premium

[rough moth]

Ticket tool premium seems to be working fine

[humble sequoia]

Pong! Latency is 945ms. API Latency is 78ms [-]

[rough moth]

Are you having issues?

[harsh cradle]

Why aint working then

[eager cargo]

Ping spikes

[rough moth]

Hmm 🤔 works for me not sure

[harsh cradle]

It aint making tickets

and not resetting the reactions too

:c

[rough moth]

As Quo said before the ping spiked, so that may be part of the issue

Give it a few minutes and see if it works

[harsh cradle]

Aight

thank you @rough moth

[iron night]

Gave 1 Rep to JustSomeone (current: #20 - 12)

[rough moth]

Np

[humble sequoia]

Pong! Latency is 255ms. API Latency is 78ms [-]

[rough moth]

Seems to be doing better now

[deft coral]

I changed from normal bot to premium bot and this happened. For some reason my settings aren't being detected by the bot

[solid stream]

I'm guessing you didn't give the premium bot access to save into your transcript channel.

[deft coral]

Bots have an administrator permission

[solid stream]

Then it should be working.

try saving your settings again.

[deft coral]

Actually the channel name did reset too. It stays as ticket-{count} and closed-{count}.

[solid stream]

server id?

I'll restart your premium shard.

[deft coral]

840922927770763314

[solid stream]

$t shard 840922927770763314 10

[humble sequoia]

Server 840922927770763314 should be on shard 3 - checked using 10 shards

[solid stream]

Restarted your shard

Give it a shot now

[deft coral]

I figured it is because I deleted the previous panel configs

Settings nowhere to be found

Thanks for the help @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #10 - 47)

[vocal pawn]

I have a friend that want to setup tickets but he's level 0 how can he level up?

[eager cargo]

He either gains administrative permissions, gets a dashboard role or has ownership of the server transferred to him.

[tulip jolt]

is there any way i can ban users with a specific role in doing the command $new?

[eager cargo]

No

Ticket Tool doesn't have any moderation commands

[tulip jolt]

ah tyty!

[eager cargo]

My pleasure

[sharp cradle]

Hi, my server is not showing in Manage Servers tab, what can i do?

Ticket Tool is already in my server

I kicked him and invited again and nothing :/

[jade topaz]

Okay go to your ticket Panel

And create

After you go to the Server Configs

[sharp cradle]

Fixed it, i loged out and then log in

[jade topaz]

Good 😌

All right now?

[harsh cradle]

It aint working

In other servers its working

@eager cargo Hey!

@copper marsh

[shadow axle]

don't ping staff members

[jade topaz]

Hello, my server does not appear in the dashboard and I have updated the page a lot and it does not appear, what do I do?

[surreal hedge]

How do I ping when someone opens a ticket?

@eager cargo

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[eager cargo]

@jade topaz ^

[surreal hedge]

Thank you!

[iron night]

Gave 1 Rep to Quo (current: #4 - 116)

[eager cargo]

My pleasure

[drifting shoal]

Hi, can I put gif banners beneath the text panel? I tried it and for some reason it didnt appear

[atomic solstice]

you can, but it's based on the link you are using. Are you using a gif from imgur?

[drifting shoal]

Yes, but I ve tried other platforms too and it doesn't change

[fallow ingot]

Try adding .png and the end of the link.

[shadow axle]

png wont work for gifs

[fallow ingot]

Oh

It’s worked for me in the past as a thumbnail.

[shadow axle]

that's an image

png is used for images

[fallow ingot]

idk anyways not too sure then.

[muted egret]

HELLO

How is the order for a multi ticket? I forgot him

[humble sequoia]

-- moved to ticket --

[graceful crown]

Hey, I setup the bot but my "users" can't create a ticket but "mods" can. What did I screw up?

[fallow ingot]

Did you activate the create ticket option for support team only?

Or do you have any blacklisted roles set?

[graceful crown]

Where can I check the create ticket option?

I do have 2 blacklisted roles but it's not the role trying to create a ticket.

[fallow ingot]

@graceful crown

[prime bridge]

Type: Messages that come after a certain message
Moderator: @shadow axle
Messages Fetched: 100
Purge Request: 10
Messages Identified: 10
** Messages Purged:** 10

[graceful crown]

Ah, completely missed that. Thank you.

Thanks @fallow ingot

[iron night]

Gave 1 Rep to aaron_law (current: #13 - 38)

[fallow ingot]

anytime

[graceful crown]

I'm being told people still can't create tickets tho

[drifting shoal]

So how do I put gifts at as the image url and make the visibile?

Still havent got an answear

[fallow ingot]

Can you check for sure that you don’t have the wrong blacklisted role set?

[graceful crown]

It's blank now. - on Server Configs right?

[fallow ingot]

Yes

[graceful crown]

Ok, yeah I'm dumb.

[fallow ingot]

By the sounds of things this is your issue.

[graceful crown]

The people that I wanted to create tickets also had the blacklisted role...multiple roles. I'm dumb. Thanks again.

[fallow ingot]

[misty karma]

im trying to add ticket tool to my server but it isn't working :/

[fallow ingot]

How so?

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[fallow ingot]

Click the link that says “Ticket tool - Bot invite”.

and he used me.

[tribal cedar]

Happens

[vagrant bane]

Hi, a question about the ticket limit - does this refer to how many tickets a user can open at one time or how many tickets they can open ever (even if they close)?

[tribal cedar]

At a time

[vagrant bane]

Ok brilliant thanks

[tribal cedar]

It ofc if set to 3 and they have 3 open and you close one they will be able to open another

Nps

[remote peak]

What happened to the buttons?

[tribal cedar]

They were disabled for further updates

Its beta rn

[rough moth]

I got ghost pinged?

[fallow ingot]

Same.

[rough moth]

Possibly some guy that ghost pinged multiple users, not sure tho

[fallow ingot]

Perhaps

[solid stream]

I'm online, Fear my wrath!

[rough moth]

👀

[solid stream]

(I set my status to online lol)

[wide summit]

I have the Premium Ticket Tool and we have a ticket open in our server which cant be closed for some reason. It just shows the loading screen at the bottom of the screen. When trying to delete the channel it then says 'Unknown Channel'.

[atomic solstice]

hi, could you send a screenshot?

[wide summit]

Sure

[solid stream]

This is discord related

Try reloading your discord and see if the channel is gone

[wide summit]

It's been like this since the 8th of June.

Reloaded it and everything.

[solid stream]

ah, then you will need to open a ticket with discord.

[wide summit]

It's doing it for all the other members as well.

[solid stream]

they will have it fixed pretty quick, it's a corrupted channel.

[wide summit]

Ah okay. Thanks!

[young folio]

Hello
I can't get the bot to come to my Discord, what should I do?
PS: I speak French and English

[atomic solstice]

did you try to invite it from the website?

[young folio]

Yes

[atomic solstice]

can you go to the discord server settings

to the member tab and there try to search for Ticket Tool?

[young folio]

Yes

[atomic solstice]

does the bot appear there or not?

[young folio]

No

PS: The images are in French

[atomic solstice]

well the welcome message not always announces bot joins

go to the server settings

and try to search for the bot manually in the member menu

[young folio]

I found it, thank you!

[atomic solstice]

no problem

[young folio]

👍

[jade topaz]

website

[solid stream]

looking into it

[jade topaz]

Hi when I make a ticket with the correct configuration and click on the ticket reaction, the ticket does not open.
What do I do ?

[atomic solstice]

so when you press the emoji it does not open?

does the number go back to 1 after you press it?

or does it stay on 2?

[jade topaz]

Yes

[drifting axle]

hi guys ! first of all sorry for my english. I have some trouble with ticket chanel, messages don't charge and i really can't delete this f**** chanel :D anyone can maybe help me please ? :p

[jade topaz]

2

[atomic solstice]

does an error message of some sort pop up when you try to delete the channel?

[atomic solstice]

do you use the free bot or the premium bot?

[drifting axle]

nothing like that i try to change some setting on chanel but he always go at normal

[atomic solstice]

is the channel you are trying to configure a Ticket made by @pseudo glen ?

[drifting axle]

yep

i think the bot remade the autorization

[atomic solstice]

if it goes back to normal then that may be because ticket tool makes sure the permission stays the same as it is configured in the dashboard

so when you change something the bot then overwrites it back

[drifting axle]

ok so i can try to go to dashboard delete the bot permision go to chanel try to delete or something

[jade topaz]

free

[atomic solstice]

you should be able to delete the channel with the bot

[drifting axle]

yes i try to search this but i'm not able to

[atomic solstice]

@drifting axle what is the prefix you have set for Ticket Tool?

[drifting axle]

i don't find where to do this

the prefix is $

[atomic solstice]

then you should be able to just type $delete inside the ticket

[atomic solstice]

the website is currently down so there is not much that I can help you with at the moment. I suggest that you open an english ticket and just send your Server name and Server ID inside it. I will claim the ticket and when the dashboard is back up I will take a look and check if there is something wrong with the bot setup

[drifting axle]

that the probleme i try this but (can i put some screenshot link here ?) the chanel not charging messages

and i can't write anything on this chanel

[atomic solstice]

yes you can send a screenshot here

[jade topaz]

that is to say

[drifting axle]

(i have (french) support team on ticket i will return to you later thx for the hand)

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 121)

[atomic solstice]

np

[jade topaz]

@atomic solstice

please

[rough moth]

What do you need?

And don’t ping the support members

[atomic solstice]

Like I said above please open a ticket and send your Server name or Server ID there

[solid stream]

we down

$ping

I killed it

[atomic solstice]

well

sooner than I expected

[rough moth]

Lol

[hot fox]

my bots reactions are not working anymore

[jade topaz]

[atomic solstice]

the bot is down at the moment, will be fixed soon

[solid stream]

Something is still wrong with the dashboard, but the bot is coming online.

[rough moth]

Premiums online tho right?

[tribal cedar]

No

Maybe its coming up now tho

[rough moth]

It is for me

[solid stream]

Crap.. I know what I did wrong..

sec

[jade topaz]

https://tenor.com/view/lol-funny-whale-hehe-gif-18322341

[misty totem]

why the bot detects me as offline

[jade topaz]

down rn

[solid stream]

now I my pc would stop being angry with me I would be able to get this fixed..

[misty totem]

down not up
?

[atomic solstice]

yes it is offline but is currently going back online

[misty totem]

and for how much like what writes with google translate

[solid stream]

It will be back up in around 20 minutes.

[halcyon coral]

is the ticket down?

[rough moth]

Yes

[halcyon coral]

i see

[misty totem]

why so long?

[rough moth]

#📣│bot-news

Please be patient

The developer is working on it

[misty totem]

ModSystemᵇᵒᵗ how to have this bot?

[atomic solstice]

because it doesn't start back up instantly, it by shards, starting with shard 1 all the was to shard 400+ one by one

[solid stream]

I overwrote a config file I need to fix.. need to hunt down all the misc info I need to put back.

[misty totem]

ModSystemᵇᵒᵗ how to have this bot?

[rough moth]

Idk might be wick

[atomic solstice]

wick bot VIP

[misty totem]

it is not public and free

[coarse wedge]

https://wickbot.com/

[rough moth]

It’s public but not free

[misty totem]

ok

[rough moth]

But why we talking about wick if this is ticket tool support

[atomic solstice]

wick has a free version premium version and a VIP version which is the ModSystem bot

[tribal cedar]

Right

[atomic solstice]

¯_(ツ)_/¯

[tribal cedar]

$tts

Lol

[rough moth]

Bots down 🤦‍♂️

[pale pilot]

Bot is down. remember? 😄

[tribal cedar]

I do

Still funny for those who know what tts is

[pale pilot]

$cat

[atomic solstice]

$banall

[tribal cedar]

lol

[rough moth]

😱

/clearchat

---

😂

[atomic solstice]

#📣│bot-news interesting

🤣

[pale pilot]

@solid stream take @robust sandal permissions out of #📣│bot-news ^^

[misty totem]

/english hej

[robust sandal]

hello

Swedish (sv) → English (en)

[mystic hound]

Hej

[misty totem]

/english kiedy naprawicie bota proszę i jak dostać bota @prime bridge

[robust sandal]

when you fix the bot please and how to get a bot @prime bridge

Polish (pl) → English (en)

[tribal cedar]

This is ticket tool support

Google wick bot

[misty totem]

pls /poland

[wintry saddle]

Bot down?

[rough moth]

Oh damn I know polish

[mystic hound]

#📣│bot-news

[jade topaz]

Seems so

[wispy hornet]

Yeah

[naive pecan]

rss.help

[elder apex]

You are missing one or more of the following permissions:

MANAGE_CHANNELS

[rough moth]

It is down

[tribal cedar]

/pl this is ticket tool support. Google wick bot

[robust sandal]

jest to obsługa narzędzi biletowych. Google wick bot

English (en) → Polish (pl)

[wispy hornet]

Read #📣│bot-news

[misty totem]

/english okej rozumiem a da się dostać do administracji jako helper z polski

[robust sandal]

okay I understand and you can get into administration as a helper with Polish

Polish (pl) → English (en)

[tribal cedar]

/pl supporter here you mean?

[robust sandal]

kibic tutaj masz na myśli?

English (en) → Polish (pl)

[rough moth]

/pl you want to become an administrator for polish here?

[robust sandal]

chcesz zostać administratorem polskiego tutaj?

English (en) → Polish (pl)

[misty totem]

/english tak zgadza się dużo rozumiem oraz osobom z polski nie musi być potrzebny @robust sandal tylko mógłbym ja pomóc

[robust sandal]

yes agrees i understand a lot and people with Polish not need it @robust sandal I could help me

Polish (pl) → English (en)

[rough moth]

/pl I don’t think they are looking for a polish support member atm, you’d have to ask a superior

[robust sandal]

Nie sądzę, że szukają polskiego członka wsparcia atm, trzeba by zapytać przełożonego

English (en) → Polish (pl)

[jade topaz]

A

AAA

[misty totem]

/english kogo

[robust sandal]

whom

Polish (pl) → English (en)

[shadow axle]

?

[tribal cedar]

Hi

[misty totem]

/english kogo

[jade topaz]

My server have +350 tickets

[mystic hound]

/pl we don't need polish support right now

[robust sandal]

whom

Polish (pl) → English (en)

nie potrzebujemy teraz polskiego wsparcia

English (en) → Polish (pl)

[tribal cedar]

Ld

[jade topaz]

and the bot is offline

[shadow axle]

yes

[jade topaz]

[shadow axle]

#📣│bot-news

[misty totem]

😦

[jade topaz]

[radiant moss]

#📣│bot-news

[tribal cedar]

Ld?

[rough moth]

I fluent in polish but I can’t really type with it too well lol

I’m*

[tribal cedar]

Lock down?

[rough moth]

Possibly

[misty totem]

/poland I fluent in polish but I can’t really type with it too well lol

[wide urchin]

Hi, is Ticket Tool down???

[misty totem]

/poland I fluent in polish but I can’t really type with it too well lol

[rough moth]

Yes #📣│bot-news

[misty totem]

/pl I fluent in polish but I can’t really type with it too well lol

[robust sandal]

Biegle posługuję się polskim, ale nie mogę naprawdę wpisać z nim zbyt dobrze lol

English (en) → Polish (pl)

[tribal cedar]

Can we stop?

[wide urchin]

Thank you.

[iron night]

Gave 1 Rep to JustSomeone (current: #19 - 13)

[tribal cedar]

/quota

Really no reason to be having convos. Just adds to the confusion

[misty totem]

/english hej wiem czy nie chcecie mnie we wsparciu ale zawołajcie mnie jak ktoś z polski będzie okej proszę

[robust sandal]

hey I know if you do not want me in support but call me like someone with Polish be okay please

Polish (pl) → English (en)

[shadow axle]

ok that's enough

[tribal cedar]

Ty

[misty totem]

what?

me poland

no english

[shadow axle]

we are not looking for polish support members

[misty totem]

???

[rough moth]

/pl Please stop chatting, if you have questions go ahead and ask, but don’t try to have conversations

[robust sandal]

Proszę przestać rozmawiać, jeśli masz pytania śmiało i zapytać, ale nie próbuj prowadzić rozmowy

English (en) → Polish (pl)

[shadow axle]

/englist we are not looking for polish support members. End of conversation

or that^

[tribal cedar]

Can't we just lock the channels down please @shadow axle

With #📣│bot-news

[shadow axle]

if things get heated up too fast, maaaaaaybe

[misty totem]

/english okej a jak z regulaminem można przetłumaczyć bo nie rozumiem proszę

[robust sandal]

okay and how the rules can be translated because I do not understand please

Polish (pl) → English (en)

[misty totem]

/english wogóle jak mija wam dzień?

[robust sandal]

how does the day pass?

Polish (pl) → English (en)

[tribal cedar]

http://translate.google.com

[muted scarab]

hello

[tribal cedar]

#📣│bot-news

[misty totem]

thanks

[muted scarab]

why the bot is off

[iron night]

Gave 1 Rep to Enigma (current: #12 - 40)

[misty totem]

/english wogóle jak mija ci dzień?

[robust sandal]

how does the day pass?

Polish (pl) → English (en)

[tribal cedar]

@muted scarab

[muted scarab]

thanks

[iron night]

Gave 1 Rep to Enigma (current: #12 - 41)

[tribal cedar]

Farming rep

Forget the ld!

[misty totem]

/english czemu masz polski nick?

[robust sandal]

why do you Polish a nickname?

Polish (pl) → English (en)

[prime bridge]

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: repeatedly using the translation bot for convos not related to tt
Moderator: @shadow axle

[wintry saddle]

rekt

[tribal cedar]

My hero

[shadow axle]

[upper flower]

Imagine the bot being down

Lol

[shadow axle]

[mystic hound]

@upper flower why bot down? Pls fix

[rough moth]

[upper flower]

No u

Just got home from the dentist

[shadow axle]

how did it go?

[upper flower]

My whole mouth is swore

[shadow axle]

f

[mystic hound]

Nance ban him for having a conversation

[tribal cedar]

Right

[rough moth]

Lol

[shadow axle]

yes!

[tribal cedar]

Go to community server say hello 40x a day

[wanton drift]

Why is the bot offline?

[upper flower]

?ban @upper flower

[plush lantern]

Tickettool down?

[prime bridge]

Developerツ, an error happened!

The member(s) you provided can't be banned! Try again!
Developerツ#1234
Immune/Staff!

[shadow axle]

#📣│bot-news

[rough moth]

#📣│bot-news

[upper flower]

No u

[mystic hound]

Yes

[jade topaz]

bot offline why?

[upper flower]

No u

[rough moth]

It’s being fixed

[upper flower]

Go away

[shadow axle]

#📣│bot-news

[mystic hound]

#📣│bot-news

[jade topaz]

Big sad

[tribal cedar]

Wonder how many times thats been typed

[wanton drift]

Do you support the Arabic language?

[tribal cedar]

Yes

[mystic hound]

Yes we do

[wanton drift]

Where is she?

[tribal cedar]

I'm sorry?

[shadow axle]

make an arabic ticket from #🎫│make-a-ticket when it's back up

[tribal cedar]

You can make arabic tickets when its back up

$arabic

Lol

[upper flower]

Read #📣│bot-news

[humble sequoia]

Pong! Latency is 174ms. API Latency is 96ms [-]

[upper flower]

oi @tiny ferry, how bout u actually read #📣│bot-news and deal with it. dont come in my servers and ping me and demand me to turn on the bot when we have no control over it cuz of discord.

[rough moth]

Welcome back

[terse wren]

Thank you for all your hard work! 😄

I have a strange question - A bit before the Tickettool went down, one of my server staff members msged me and said someone was deleting the tickets.. We are definitely missing tickets but I don't see what happened to them?

[rough moth]

If it happened during the outage I don’t think u can trade the transcripts

Trace*

[terse wren]

Ooo. Good point. Crazy timing to lose tickets!

[rough moth]

Haha yeah

[radiant moss]

Check the audit logs. You will be able to see who deleted the channel.

[terse wren]

I did. It's the first place I looked, and it isn't there either.

[radiant moss]

Interesting

[queen mirage]

why is general shut?

[tardy yacht]

k

[scenic plinth]

If you would like to talk with others, please check out Ticket Tool Lounge.

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[median nest]

does someone need administrator to set the bot panel up?

[rough moth]

It doesn’t need admin

But u can give it admin

To set it up faster ig

[tribal cedar]

Nope

[tribal cedar]

You don't need admin to set it up or invite it. To invite it you need manage server role. To edit the dashboard you need to have an admin add your role to dashboard perms

Then you can set it up.

[gleaming charm]

hello
i wanna ask u if i buy premium bot , can i change the name tag and the avatar ?

also the premium bot could make more than one reaction to open many kind of helping or order ?

[tribal cedar]

The answr to your first questions is no

[rough moth]

No for the first part

[tribal cedar]

Second is yes

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[gleaming charm]

@rough moth@tribal cedar Thx

[iron night]

Gave 1 Rep to JustSomeone (current: #18 - 15)

[tribal cedar]

Anytime

[sour mist]

so I see people asking about multi panels a lot

how dafuq do these work

[jade topaz]

is this an error on my side?

[sour mist]

I ran the panel command with the multiple numbers and it did not combine

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[radiant moss]

Yes run $debug in your server and make sure you have all of the needed permissions

[jade topaz]

keeps going offline and online, offline rn on my server should i reinvite or something

[radiant moss]

Server ID?

[jade topaz]

844365818624081980

[radiant moss]

One sec

[sour mist]

so if it uses a command whats this for?

https://screenshots.skizzles.me/wAnA3/MEJoBAtE84.png

[rough moth]

Oh

[tribal cedar]

Thags something new

[rough moth]

Basically it makes making a panel easier

[radiant moss]

Just use the panel command

Just for that panel

[rough moth]

Instead of doing $panel 1 2 3 you can just do $panel 1

[radiant moss]

So if all of those are on panel 5 just do

$newpanel 5

[rough moth]

You worded it better

Ngl

[radiant moss]

What bot are you using?

[jade topaz]

ticket tool

[tribal cedar]

Premium or free?

[jade topaz]

1st server

premium

[radiant moss]

Can you DM me a server invite

[jade topaz]

yus says i have to add u

[dull orchid]

after purchasing premium , should i need to add @humble sequoia bot?

or those wil be activated in my bot ?

[eager cargo]

You don't need to add the premium bot as premium features work on the free bot

To redeem the premium check below

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[dull orchid]

how does discord coupan works?

where i can get one

[eager cargo]

There is no coupons right now

If you change the ticket message yes

My pleasure

[fallen badger]

is there a possible way to remove the embed when a new ticket is made?

[eager cargo]

No, apologies.

[fallen badger]

oh ok

[heavy gulch]

hello

I actually need a help

How do I edit my embed in The Ticket Tool?

Please help

[mystic hound]

stop ghost pinging people ._.

which embed do you want to edit panel or ticket?

[heavy gulch]

Im sorry 😦

[heavy gulch]

Panel

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[heavy gulch]

It's not getting auto editted

That's my issue

[mystic hound]

resend it or use 🛠️ to update the panel

[heavy gulch]

Is that a bug?

[eager cargo]

No

It's just a way to manually update the panel

[heavy gulch]

Yeah before I did, it was automatically being edited when I update the panel.Now it isn't

[craggy geyser]

The panel message doesn't automatically edit. Changes to the ticket settings will but not panel message and you need to do one if the methods Light said

[heavy gulch]

Yeah I meant the changes

It isn't working

😦

[craggy geyser]

Have you reacted with 🛠️

[heavy gulch]

Umm.. where is it btw? In the website?

[jade topaz]

Who

not open ticket

[solid stream]

🛠️ doesn't do anything anymore that I know of lol

[exotic spoke]

can you make a quota with the claim command through ticket tool

[heavy gulch]

Could you please help me with the panel message edit?

[exotic spoke]

or like is there somewhere that defines all premium perks specifically

the ones on the purchase screen are general

[craggy geyser]

Is it just resend the panel then?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[solid stream]

Did at some point

[jade topaz]

not open ticket

[craggy geyser]

I think this is all that there is for premium perks. If you want more specifics about any of them just ask

[jade topaz]

help me please

[solid stream]

Have you checked your dashboard?

what's your server name or id?

[exotic spoke]

well i just wanna know if you can set a quota via ticket tool with the claim command

or like track claimed tickets by staff members

[jade topaz]

The parameters of the panel?

[jade topaz]

yes

[solid stream]

Big red WARNING

[craggy geyser]

You can't do the first. But you kind of can do the second. You can search a transcript channel for the number of times a given name is in the transcript. Especially if you have the staff member who claimed a ticket become the channel name

[jade topaz]

can't we have a ticket without a premium?

[heavy gulch]

Could you pls provide a lifetime plan for premium please

[craggy geyser]

You can. But your dashboard is set to use the premium bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[craggy geyser]

Hmm. Message is out of date

[queen yew]

Any idea why my tickets all of a sudden started showing at the top of my discord channels? It looks like it is still set to create under the same header as in the past but it doesn't seem to be following that parameter anymore.

[mystic hound]

worked a month ago, is it broken now? 👀

[craggy geyser]

Have you got 50 channels in the category?

[jade topaz]

It's good it works thank you I put the premium version

[solid stream]

¯_(ツ)_/¯

[queen yew]

Oh, very well could be. Didn't know there was a cap on that.

[rancid belfry]

Do i need both regular and premium bots in my server?

[eager cargo]

No

[craggy geyser]

Discord have a limit of 50 tickets per category. You can put more than one category into the dashboard so if one is full it will use the next

[queen yew]

Awesome, thank you!

[iron night]

Gave 1 Rep to Swift (current: #8 - 69)

[craggy geyser]

No problem

[jade topaz]

It's best bot

[strong matrix]

i tried to save transcript but it says "Transcript Failed to save", how to fix this?

[atomic solstice]

make sure the bot has the View Channel & Send Messages on in the channel that you set as the transcript channel in the logs

[dire glacier]

why the bot doesn't Work

and the website to

[slender minnow]

the dashboard is working fine, the ping is a bit weird but thats bcz of my connection

but i can still access my dashboard

[atomic solstice]

do you get an error when you are trying to go to the dashboard? If yes could you send a screenshot?

[humble sequoia]

Pong! Latency is 171ms. API Latency is 81ms [-]

[dusk ravine]

is that it commands for the member to add a ticket?

[craggy geyser]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[dusk ravine]

yes but how THE MEMBER does to ask a question

[craggy geyser]

You can set up command style tickets to be able to use $new for the user to make a new ticket

[dusk ravine]

Okay, thanks

[marble spruce]

newpanel is now back?

[eager cargo]

Yes

[marble spruce]

yay!

[craggy geyser]

Still in beta testing. Expect bugs and changes

[solid stream]

We're beta testing so use at your own risk

premium is only valid for a single server, but you can use the free bot on any number of servers.

[dusk ravine]

how to put in French?

[abstract wigeon]

You will have to translate the messages.

[craggy geyser]

You can translate some things by editing the message. But you can't translate the default messages

[abstract wigeon]

You can change all the messages inside the dashboard

[dusk ravine]

Ok thanks

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[exotic spoke]

if you use the free trial for premium, do you not get access to the premium discord bot?

[solid stream]

trail is full premium

[primal fjord]

Bot down rn? I cant open tickets

[hidden tundra]

Actually not

[mystic hound]

server ID?

[humble sequoia]

Pong! Latency is 216ms. API Latency is 78ms [-]

[primal fjord]

uhh

I think you know this server......

its er.. SF:RP..