🆘│community-support

[atomic solstice]

you can read the #573205317870157855 or our setup guide

it has this explained

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

no need to put admin role right?

[atomic solstice]

it is not needed if it has all the other permissions it needs

[jade topaz]

ok

i need to make a channel ?

[atomic solstice]

Well, you can send the panel to whatever channel you want, basically to the channel where you want people to open tickets from

if you want a new channel for that then you can make one, if you already have one then you can just select it

[jade topaz]

panel channels means after u react to the ticket and channels got created so those are panel chanels?

[atomic solstice]

panels are what you see in #🎫│make-a-ticket from where people can open tickets

[jade topaz]

oh

[atomic solstice]

Bot makes new channels which count as tickets

that will be all managed by the bot

[jade topaz]

deal

so why the panel name is needed in the dash board since i can put it directly

[atomic solstice]

It's because the web has to store the panel information in the database and that wouldn't be possible without a name

[jade topaz]

does it need to be the same as the channel name that i will create!?

[atomic solstice]

no, it can be anything

[jade topaz]

the channels created by tickets they will be in the same categorie? at the pannel channel

Hello in my discord server when someone opens a ticket all members can see the ticket I would like to know how to do so that only the member who opened the ticket can see the

Ticket

[craggy geyser]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[craggy geyser]

Here you go

[jade topaz]

Thank

[atomic solstice]

no, at first they will show at the top of the server, but you can configure where they will go

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

aw ok

[atomic solstice]

just make sure the bot has the View channels permission in that category

[jade topaz]

he is admin

[atomic solstice]

then it should be fine

[jade topaz]

it worked now what i can do here ?

[atomic solstice]

you click on the settings

and there you can configure what you want the bot to do

that's where you set the category, logs, etc.

or you can just select a channel and send

which will send the panel

[jade topaz]

I invited tickettool and it's not in discord server

[craggy geyser]

Does it have permission to view the channels? If it doesn't it won't show up in members list

[soft herald]

I have all of Ticket Tool set up but it only allows admins / mods react and open a ticket 🧍

Not regular members

And I based it the same way we have it in a server I Mod in soooo somewhat confused

( ping me if u can help ,, imma sleep <3 )

[craggy geyser]

Check you haven't accidentally set the create reaction to be support only

@soft herald try this

[soft herald]

That’s what it is

[woeful vector]

Where can I give suggestions? The suggestions channel noted in #📂│information doesn't exist.

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[atomic solstice]

@woeful vector here is how you can suggest ^^

[jade topaz]

alright.

do I do the key, though?

[craggy geyser]

Was it you who suggested the pin the message? If so, it is already a feature

The bottom option in the "general options" section of the ticket settings is auto pin ticket

The other suggestion of auto delete when user who made the ticket leaves the server is also a feature, but that one is a premium feature

[ebon quartz]

Okay so

I have ticket tool premium

But when I try to make a ticket it wont work

Can you help me

[tribal cedar]

Sure. Have you tried the $debug command?

To ensure the bot has the perms it needs?

Also do you have premium or just using the bot. Because the premium bot won't work if you don't have premium

[ebon quartz]

I do

[tribal cedar]

Try $debug

In your server

[tiny cargo]

I need help getting my URL .I just bought 1 month subscription.i don't understand any of this

[ebon quartz]

No work

[tribal cedar]

Make sure the bot has read messages and message history in the channel your trying to use it in

Then do $debug again

[ebon quartz]

How do I do that

[tribal cedar]

Edit the channel perms

[ebon quartz]

Still nothing

[tribal cedar]

Try pinging the bot and adding $debug at the end of it

@humble sequoia debug

For instance

[mystic hound]

If you're pinging the bot you don't need the $

[tribal cedar]

Oops ty

[mystic hound]

Is your subscription for ticket tool or something else?

[ebon quartz]

Still nothing

with both

[tribal cedar]

Can you show me the perms for that channel for ticket tool via screen shot please?

[ebon quartz]

one sed

c

[tribal cedar]

Np

[tribal cedar]

You sure you have premium? Next thing I would like you to check is to make sure you have nonroles blacklisted

[ebon quartz]

Non

I have non

And I have premium

[tribal cedar]

No roles blacklisted*

[ebon quartz]

I have no roles blacklisted

[atomic solstice]

@ebon quartz would you mind telling me the server name or sending here the server ID?

[ebon quartz]

Yes

[tribal cedar]

Could you let me in on what the route problem was please

[atomic solstice]

will do

if Ifind it

[tribal cedar]

Tyvm

You will ;)

[ebon quartz]

Name is Memeland and ID is 808384897319698462

[atomic solstice]

ok so do you use the premium bot in your server or do you also have the free bot in the server?

[ebon quartz]

Premium I had the free one before this one tho

but it is gone and no longer in my serverr

[atomic solstice]

so the problem might be that you didn't actually select the premium bot

which means its not reacting to commands or reactions

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[atomic solstice]

here is how you enable it ^^

[ebon quartz]

I have the gold ticket as the pfp

[atomic solstice]

yes, but you still have to select it from the dashboard for it to actually work

since for now it still thinks it should use the free bot

which is not in the server

[obtuse vigil]

.

[tribal cedar]

@obtuse vigil whats up?

[obtuse vigil]

hi there

[tribal cedar]

Do you need support?

[atomic solstice]

in this dropdown you can select it and then it should all work again @ebon quartz

[obtuse vigil]

yeah

[tribal cedar]

Whats the problem?

[obtuse vigil]

does than mean that I can change the bot's name?

[tribal cedar]

On your server side you can change anything name

[ebon quartz]

There

[tribal cedar]

But you can't change the pfp or name#discrim or the now playing

[obtuse vigil]

oh and what they mean with full customization

[atomic solstice]

yes, it is there but it still has to be selected in the dashboard for it to start working

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[ebon quartz]

Mk

[obtuse vigil]

cuz I just bought the premium and nothing changed 😦

[tribal cedar]

Full customization is to do with the options

[atomic solstice]

basically everything in the embeds

custom reactions

[tribal cedar]

You can change those options now

[atomic solstice]

names for tickets

etc.

[tribal cedar]

Gonna bail and will be back a little later

[craggy geyser]

As well as other things not customisation like automation. Though the automation is limited at the moment

[obtuse vigil]

from where I can change the reaction?

[atomic solstice]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[atomic solstice]

from the dashboard

[obtuse vigil]

?

[atomic solstice]

dashboard history is basically a log of all the changes that someone did in the dashboard

[atomic solstice]

here is the guide to the reaction settings

[obtuse vigil]

I found it, thanks a lot 😗

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 85)

[atomic solstice]

np

[dapper terrace]

Okay. I am still having the issue where when I edit my message, it is not working. But it's saving.

This is what it is suppose to say.

But when I send it over to my server's channel, it still remains the same.

What is going on?

[atomic solstice]

can you please send here the server name or ID?

[dapper terrace]

The name of the server is called the, "Vehicle Design Center"

[atomic solstice]

thx

[dapper terrace]

Server ID: 833828027934179369

[atomic solstice]

this screenshot which you provided is the Ticket Message (what appears in the ticket when its opened) what you want to change is the panel message

basically the one below that

[dapper terrace]

Ah! Thank you.

[atomic solstice]

no problem

[dapper terrace]

Now I have another issue. Once I react to the ticket to open one, it won't open up one.

I have it set to open where I want it to open

[atomic solstice]

so it does nothing?

[dapper terrace]

Yeah. I tested it out.

[atomic solstice]

Does the Premium bot have the same permissions as the free bot?

or do you have the premium bot in your server?

[dapper terrace]

Hold on. That may be the issue.

[atomic solstice]

yes because you have the premium bot selected but it may not see the channel

[dapper terrace]

Issue Resolved! Thanks @atomic solstice !

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 86)

[atomic solstice]

no problem

[jade topaz]

I just kicked ticket tool and reinvited it, didnt fix anything.....

[atomic solstice]

what were you trying to fix?

[jade topaz]

the reactions.

it wont add the rest.

[atomic solstice]

can you please send here the server name or the server ID?

[jade topaz]

this is the server name:
⭐ PFB Community ⭐

[atomic solstice]

It is because you have the 2 other reactions disabled from the dashboard

you have to enable them back up which will make them appear in new tickets

[jade topaz]

where?

@atomic solsticecould you show me a picture, of where to find those?

[atomic solstice]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[atomic solstice]

the enable reaction button

so when you go to the reaction options go to the delete reaction

and save transcript reaction

and make sure Enable Reaction is on green

[jade topaz]

alright.

[atomic solstice]

its on red for you now

[jade topaz]

thank you.

[atomic solstice]

no problem

[jade topaz]

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 87)

[nimble forum]

I'd like to limit ticket tools to just 2 categories, is that possible?

[mystic hound]

As in you only want tickets to go to specific categories? or do you want the bot to only appear in specific categories?

[atomic solstice]

if the bot doesn't have administrator then you can use the View channels permission and make the bot only see the channels and categories you want.

[nimble forum]

won't that prevent it from creating new channels/tickets?

[atomic solstice]

if you set the Category in which you want the tickets to be opened it to View Channels then it will work

it just needs to see the channel where you have the panel

and the category where you want to make the tickets in

[nimble forum]

This makes no sense to me perms wise but if you say it works i believe you.
thanks.

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 88)

[atomic solstice]

its because the bot automatically adds itself to the channels it creates

[nimble forum]

so the categories are just more or less visual?

[atomic solstice]

categories are there for organisation

so you don't have tickets at the top of your server

[nimble forum]

thanks once again, that's what i meant, forgot the word 😅.
Have a lovely day!

[atomic solstice]

no problem

you have a nice day as well

[jade topaz]

how do i setup ticket tool :P

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

im kinda lost, idk what to do :/

[tribal cedar]

That link gives easy to follow steps

Also you can click on the question marks next to panel setting options to get an idea of what the options use is

Any specific questions feel free to ask away

[jade topaz]

oh ok...

@tribal cedar so we have to make a seperate role right?

[tribal cedar]

For support role? Yes or one you already have assigned to users

Or do you to access the dashboard

[jade topaz]

i wanna setup ticket tool.. for people to use them to claim some things

[tribal cedar]

First things first

Can you see the dashboard to manage your server?

[jade topaz]

ye

[tribal cedar]

Great

Do you have a support role? Staff for your server who should also be involved in tickets?

Or will it only be you?

[jade topaz]

will only be for me

other admins can access it right?

[tribal cedar]

Yes by default

[jade topaz]

ye ok...

next...

[tribal cedar]

Setup the panel in panel configs -> settings

This is where those question marks will come in handy as there's a few options

[jade topaz]

oop... i think ive done it now..

tysm for ur help 😅

ty @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #15 - 24)

[tribal cedar]

Anytime

Any more questions theres quite a few helpers here at all times

[round scarab]

Hey Why i dont can install the Ticket bot ?

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

take a look at that for setup info, any questions? feel free to let me know

@round scarab

[rough moth]

How do you make those discord buttons in #🎫│make-a-ticket

[round scarab]

I have watch the Setup but Not from the premium

[lapis apex]

Hello, in the "Manage Server" page, the bot isn't showing up for the server that I want

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[lapis apex]

ok holdon

ok thank you i just needed a higher perm in the discord, apparently u can invite but not configure with manage server option

thank @shadow axle

[iron night]

Gave 1 Rep to nance (current: #18 - 12)

[tardy flare]

how can i ping inside the ticket message id like to ping my role with the id 848292051212828692 thanks

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[devout bronze]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

@safe prairie how do i make ticket open in same category as where u create tickets?

[safe prairie]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[safe prairie]

@jade topaz

[jade topaz]

thanks @safe prairie

[iron night]

Gave 1 Rep to Tizian (current: #20 - 9)

[safe prairie]

no problem :)

[deft wedge]

hi [e-mail]

[eager cargo]

Is there something I can assist you with?

[deft wedge]

hi yes please

i no can enter in my account

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[deft wedge]

ok th

[devout bronze]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tribal cedar]

Do you need something?

[devout bronze]

yes

[tribal cedar]

Thats not how to get help from live support fyi

[devout bronze]

I have a premium subscription and I didn't get a premium rank

[tribal cedar]

Just ask away we will help you

You mean role?

@devout bronze

[devout bronze]

Yeah

[tribal cedar]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

-- moved to ticket --

[tribal cedar]

Ty

[boreal lotus]

Hey Hey! For some reason i cant invite the Premium Bot to my discord Server :/ Any Idea if the Bots have issues currently?

[humble sequoia]

-- moved to ticket --

[jade topaz]

how to create ticket ?

with this bot

[swift heath]

When we try click the reaction for a ticket to open the chan doesn't open
but works in my other discord
with same settings

[jade topaz]

Cree dos ticket's y no esta el otro

Help me pls

[lunar canopy]

una pregunta como púedo hablar para quiero para terravoid

[jade topaz]

How?

[jade topaz]

No entender

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Porque eliminar el mensaje?

[tribal cedar]

Thats how to set it up

[jade topaz]

a

[tribal cedar]

I speak English only sorry

/quota

[robust sandal]

Quotas for Ticket Tool Support

<:azure_translate:734169289787179109> Azure

22,758 / 422,000 characters (5% used)

<:google_translate:734169097700376618> Google

0 / 1,000 characters (0% used)

Each quota resets on the first of the month.

[jade topaz]

Okay, THX

[robust sandal]

Lyon

Why delete the message?

Spanish (es) → English (en)

[tribal cedar]

/es I didn't delete any message unless you mean my pigs

[jade topaz]

Translate

[robust sandal]

No borré ningún mensaje a menos que te refieres a mis cerdos

English (en) → Spanish (es)

[tribal cedar]

/es pings

[robust sandal]

Pings

English (en) → Spanish (es)

[tribal cedar]

They were un needed

[robust sandal]

⚡₩¥FOX¥₩⚡

a question like I can talk to want to terravoid

Spanish (es) → English (en)

[jade topaz]

Nice!?

[tribal cedar]

/es did you need help?

[robust sandal]

¿Necesitabas ayuda?

English (en) → Spanish (es)

[jade topaz]

Yes, I Understand

For the one moment...

[tribal cedar]

Ask away

/es @jade topaz you asked about ticket limit before. You can change the ticket limit in dashboard under panel configs -> settings -> general then ticket limit

[robust sandal]

@jovial oxide preguntó sobre el límite de entradas antes. Puede cambiar el límite de vales en el panel en configuraciones de panel -> configuración -> general y luego límite de vales

English (en) → Spanish (es)

[tribal cedar]

/es atm it allows 2 tickets per user

[robust sandal]

atm permite 2 billetes por usuario

English (en) → Spanish (es)

[tribal cedar]

Thats why it say 2/2

[jade topaz]

Me dice 2/2 y solamente hay 1/2 y no se
Me confundo

[robust sandal]

Lyon

It tells me 2/2 and there's only 1/2 and it's not
I'm confused

Spanish (es) → English (en)

[tribal cedar]

/es You can try the #🎫│make-a-ticket channel and submit a Spanish ticket better for you maybe. All I can do is this sorry

[robust sandal]

Puedes probar el canal #🎫│make-a-ticket y enviar un billete español mejor para ti tal vez. Todo lo que puedo hacer es lo siento

English (en) → Spanish (es)

[scenic plinth]

Ha establecido el límite en 2/2 y elimina el ticket a través del canal.

[eager cargo]

Go ahead and look over #573205317870157855

[dull shore]

is there a way to make transcripts go into the transcrips channel when using $transcripts

[eager cargo]

$transcript #channel

[unique sluice]

كيف اخلي البوت يمنشن الادارة لما شخص يفتح تكت

[robust sandal]

! 3li

How can I let the bot launch the administration when someone opens a car

Arabic (ar) → English (en)

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[unique sluice]

car? no no tickt

[round scarab]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[round scarab]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

We just purchased premium but the premium bot is not responding in our server

[glass ledge]

Don’t forget to enable it to the server (top left) and invite the premium bot… that’s where I messed up! Lol

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic plinth]

There's the steps to enable it

[modern turtle]

hi

[humble sequoia]

https://www.nohello.com/

[jade topaz]

Good morning

I need help with making a ticket system for verification

I don't know if it's just me but since today we've been getting transcript failed messages when closing tickets.

[jade topaz]

oh

[craggy geyser]

Check the perms haven't changed in the transcript channel

[jade topaz]

is that what i should do?

[craggy geyser]

No. That is for Ezego. I didn't see your message

For you, it depends how you want it to work

[jade topaz]

does anyone know if they can answer my question about the bot?

im having an issue

[jade topaz]

we use an unverified role

and they are supposed to react to the embed to be verified

[craggy geyser]

A simple way is to make a channel that the unverified role can see when they join, that only has in it the panel for the ticket. Once they make a ticket, you can verify them, and then they get a role that gives access to the whole server. But you cant do it automatically for reacting with this bot

You would need someone to see the ticket and manually give the role

(or remove the unverified role)

[jade topaz]

yep

[craggy geyser]

We can't know if we can answer the question unless we know the question

[jade topaz]

lmao lemme ask it then

so

i installed the bot and set it up like it said

but everytime i click the ticket it deos this

[jade topaz]

we did that, but the problem is that the people with the unverified role react but the ticket does not open

the channel isnt private and i dont have the ability to close it

🤷‍♀️

[craggy geyser]

Make sure that ticket tool has send messages permission in that category. And yhd not private bit see below

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[craggy geyser]

If you react does it open a ticket?

[jade topaz]

yep

because I'm a mod

[craggy geyser]

Then check that you haven't set the reaction to be support only

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[craggy geyser]

The top option in the image, not the highlighted red bit

[jade topaz]

thx!!

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 43)

[craggy geyser]

If that isn't the issue, let me know and I will try and find a differnt issue. But that seems like it might be it

[jade topaz]

kl

checked off

same issue

and if i give the bot perms in that one room, once someone make a new one it doesnt have them again

i tested it by going into the unverified role

it opens, but the unverified person cannot see it

anyone?

@mystic hound

[mystic hound]

View as role doesn't work for testing tickets

[jade topaz]

could you explain this?

i'm new to bot configs

[jade topaz]

oh nvm got it

my friend tried it with the unverified role

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

May 30, 2021, 11:57 AM

[jade topaz]

but it doesn't work at all

[mystic hound]

What about it doesn't work? Does the ticket not open?

[jade topaz]

not for the unverified person

[mystic hound]

Can they see the channel and react to the message?

[jade topaz]

yep

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[mystic hound]

See if you have a role there

[lament temple]

hello i have a problem on the loader then i will login come username is uncorrect , i muss reg on the loader ?

[jade topaz]

i have everyone there

is that the issue?

[mystic hound]

Well then it won't work

[jade topaz]

oooh!

[mystic hound]

You're blacklisting everyone from making tickets, support team bypasses this that's why it works for you

[jade topaz]

ooooh!

Thanks man

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 80)

[mystic hound]

Anytime

[jade topaz]

kl, i'll try it now

[lament temple]

light

i need the license fpr the loader ?

for

[mystic hound]

Uh

You're most likely in the wrong place. This is a support server for the ticket tool bot

[jade topaz]

So it worked

but the unverified person can close the ticket

[mystic hound]

Go to this page, and enable "support team only" for the close ticket reaction

[jade topaz]

thx again man

thanks @mystic hound

[iron night]

@jade topaz :: You can't rep Light#1591 for 52 minutes and 48 seconds. Try coming back later?

[jade topaz]

oh

[fierce moat]

why doesn't ticket tool put reaction on my message

[mystic hound]

it probably doesn't have permissions to do so. You can use $debug to check

[jade topaz]

hello

is it possible when opening a ticket to watch the staff of an opening?

[autumn solstice]

what do you mean with ''the staff of an opening"" you can to let the staff get ping that someone opened a ticket?

[jade topaz]

yes

i wanted to know if possible to get a ping at opening

[autumn solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[autumn solstice]

that should be it 😉

[jade topaz]

gonna test this thank you @autumn solstice ! did you know the command to purge the history to restart to ticket 0001 ?

[autumn solstice]

hmm not sure if thats possible

[waxen grail]

Question can i change the mailbox icon to something different or is that a premium feature? I use the ticket bot for crafting and build help was wanting to know how to set tickets up so we know what the are.

thanks

[craggy geyser]

You can do this. On the dashboard, go to "general options" on the panel configs, and then edit "Ticket count" to be 0

[craggy geyser]

Changing the reaction is a premium feature

[waxen grail]

ty wan't sure.

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 44)

[craggy geyser]

Most customisation features are premium. You can change basic things (the default messages) on free to say what a panel is for, but more detailed customisation is premium

[waxen grail]

ty still learning it just added it a couple weeks ago.

[iron night]

@waxen grail :: You can't rep Swiftgale#4167 for 58 minutes and 13 seconds. Try coming back later?

[jade topaz]

worked thank you

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 45)

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[craggy geyser]

Here is the list of what premium adds

If it isn't on there, it is a standard feature

[waxen grail]

ty i will check it out

thanks @craggy geyser

[iron night]

@waxen grail :: You can't rep Swiftgale#4167 for 56 minutes and 2 seconds. Try coming back later?

[rough moth]

.

[fierce moat]

how is the command to do the panel?

multiple

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

There ya go

[fierce moat]

ok

[patent phoenix]

All of the reactions are not popping up on the bot that needs to pop up

and the category do i have to make that for the channels that are made to be put in

[stray cosmos]

hi how can i put a max on the number of tickets that can be opened at any time? I want to basically solve and close tickets before more can be made.

[eager cargo]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[stray cosmos]

ok thanks!

[eager cargo]

My pleasure

[stray cosmos]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 100)

[craggy geyser]

You can't have a global limit. Only a per person limit

[stray cosmos]

oh i wanted a global limit otherwise it causes a flood of tickets on a server.

[craggy geyser]

And that is per person per panel as well

[eager cargo]

It'll limit the amount of tickets a person can open in said panel.

Apologies.

[stray cosmos]

My server has over 90k people. We wanted basically a system like you're waiting in line before the next person can be helped.

[abstract wigeon]

That feature is not supported at the given time. You can suggest that in our community server.

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[eager cargo]

Users can have a blacklist role when they are waiting to be helped so they can't open tickets. You can use a bot to remove / give the blacklist role to users.

It's a lot of work but only thing I can think of

But then again blacklist roles keep them from using the bot at all costs.

So, it's up to you.

[stray cosmos]

This is a good idea but I think the ticket bot should then auto remove that blacklist role and also assign it.

[craggy geyser]

If everyone tries to open a ticket at once, it won't work as there is a 500 channel limit anyway, but if you have that many you can't create more yourself

[stray cosmos]

Basically, the idea would be the first x people who reacted, open the ticket. Once x is reached, the ticket bot would assign the blacklist role for new reactions. Once a ticket is closed, the next person in line would get their blacklist role removed.

[eager cargo]

That's a really cool feature

Unforunately it's not available at this point in time.

[full steeple]

I cant see my server at manage servers and i already invited @pseudo glen

via the site

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Follow this

[eager cargo]

Adding onto that, if a large amount of people tried to open a ticket at once it wouldn't open all of those tickets considering rate limits are a thing.

[faint vector]

wassup

[humble sequoia]

https://www.nohello.com/

[faint vector]

hello

[craggy geyser]

My "at once" was thinking of before others are closed. So by having 500 channels existing you would have to wait for tickets closed before opening more

[eager cargo]

You can also use categories which have a 50 channel limit.

[craggy geyser]

But it will then open them outside of the category so doesn't solve it

[eager cargo]

Whatever works for you Metaman, if you have any questions feel free to ask!

[stray cosmos]

So I want to make a suggestion, but I clicked on that link and it goes nowhere.

[craggy geyser]

You need to join the community server first

[eager cargo]

https://discord.gg/Xp34J6W3dK

[nimble wigeon]

Hi, looking for an incident management tool at a company, and one of the questions that will come up is if the bot can be hosted locally as we will be discussing sensitive information. Is that possible with the ticket tool, to host it locally on site?

[craggy geyser]

As far as I know it isn't possible at the moment

[royal flume]

Where do the transcript go when you save them?

[eager cargo]

Into your transcript channel.

[royal flume]

How do i make that?

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[royal flume]

Ok Thank you!

[eager cargo]

My pleasure

[frail cloak]

hello
why mention role not working?

{$@Role Name} -The role name you want to mention (role names are case sensitive.)

[eager cargo]

Dont put the $

[frail cloak]

ok

[livid tusk]

Is the ProTool down=

Its online and has Admin but it doesent work

If you react the bot wont create a Ticket

[fluid turret]

Can i make multiple reactions to one ticket?

[tribal cedar]

With premium

@livid tusk did your bot start reacting? I was just working with mine and response was fine on premium

[livid tusk]

Wdym

[tribal cedar]

You said your bot won't create a ticket?

Do it without the $

[livid tusk]

Exactly

[frail cloak]

I added a role in my ticket message, but it’s not being pinged
A role/user shows up orange in the ticket message, but they don’t get a notification

[tribal cedar]

Check and see if you can do $debug if it doesn't respond make sure it had view read send and history in channel perms

[tribal cedar]

It looks like its highlighting the role to me. Is it possibly the other users settings? Take your name out of ping msg and see if it pings you still

[livid tusk]

It has Admin perms

And it dint respond

[tribal cedar]

Are you trying to use premium bot?

Or is the everyone role blacklisted?

[fluid turret]

I have 7 days trial but i dont see the settings

[livid tusk]

I have bought premium

I have admin to and its not creating a ticket for me if i react

[tribal cedar]

http://tickettool.xyz login with discord the click your avatar at top right and go to manage servers

[fluid turret]

Yes but where is the setting for multiple reactions? Reaction settings have only one reaction

[tribal cedar]

@livid tusk will @humble sequoia debug work?

[tribal cedar]

Oh sorry check this

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[livid tusk]

you mean $debug? No

[tribal cedar]

If you ping the bot and do debug not $debug

Other then those normal causes you may need to #🎫│make-a-ticket so they can check your dashboard

And btw

The premium ticket tool role has admin? There's different roles for each

[rain prairie]

Hi

[fluid turret]

ty @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #15 - 25)

[tribal cedar]

Anytime

[rain prairie]

i have a question. Is it also possible to limit the amount of tickets made? let say i want to have like a max of 35 tickets is that possible?

[tribal cedar]

You can limit the amount of tickets a user can submit but not total amount

[rain prairie]

ow ok

user limit i found

but was trying to find a way to set a max. or maybe even close the channel after 35 tickets

[tribal cedar]

Yea in general. That works? I was going to suggest also resetting ticket count to 0 and at least you would know when you hit max

Yea unfortunately not sorry

[fluid turret]

Can i change the Avatar with Premium?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[tribal cedar]

No

[fluid turret]

hmm okay ty

[tribal cedar]

Anytime. :)

[rain prairie]

but with the free version its locked to 10 tickets i see

[tribal cedar]

10 tickets? Per user?

[rain prairie]

no in total

[craggy geyser]

There is no global limit. All limits are per person

[rain prairie]

ok

so there can be also like 200 tickets if i have 20 people in the server?

[craggy geyser]

Yes p

[rain prairie]

with the free version

[potent lark]

what is the reason for this?

[mystic hound]

Bot most likely does not have permissions to send messages or view the transcript channel

[potent lark]

sorry this is my stupidity 😄

[mystic hound]

No worries

[potent lark]

sure thanks

[wooden rover]

where is the ticket?

[coarse umbra]

Will you guys ever add the new button system instead of the reaction one?

[mystic hound]

Have a look at #🎫│make-a-ticket

[coarse umbra]

Ah

Is there a ETA on when this will be added?

to the bot itself.

[mystic hound]

It's already added to the bot, although it's in early stages. I believe it's currently restricted to premium users

[coarse umbra]

I have premium tho but how do i enable it

dont see it anywhere.

Where?

[eager cargo]

In your desiered panel channel

[coarse umbra]

so we have to do that every time or only once?

for like tickets made for the close buttons etc.

[pale pilot]

Buttons are only on the panel messages

You can send the new panel with the command $newpanel @coarse umbra

[coarse umbra]

Oki.

[coarse umbra]

Will they be everywhere soon or?

As i believe the other ticketbot already did so.

[rugged tinsel]

Setup panel, gave admin perms, ran debug got nothing. It's not creating ticket at all or in category setup. Any ideas?

[scenic plinth]

Sometimes it can be sensitive and requires the perms even with administrative, try assigning it all perms (without administrative). If it does not work, please create a ticket in #🎫│make-a-ticket and provide your server ID + debug lonk.

[scenic plinth]

Right now buttons are in beta, ticket tool is beta testing this as well and it is not default for servers as there are problems still occurring with buttons. Most bots are using them as well as they substitute for reactions.

[rugged tinsel]

K will do thank you

[summer plaza]

eu nn sei fl ingles

[jade topaz]

my server isnt showing up

on the website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

@jade topaz Try this please^

[robust sandal]

Sosso Games

i nn sei fl ingles

Portuguese (Brazil) (pt) → English (en)

[scenic plinth]

/pt What is the issue?

[robust sandal]

Qual é o problema?

English (en) → Portuguese (Brazil) (pt)

[south zinc]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 140
Linked Votes: 25

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[jade topaz]

cant seem to add a role to see a ticket any idea why?

like is it possible to set a role to be able to see tickets without giving them admin in the discord?

[scenic plinth]

Yes, two ways. You can have the bot do it by default by using the directions in the message below, or use $add {roleid}

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

tried that and it didnt work

[scenic plinth]

Tried which?

[jade topaz]

both :/

[scenic plinth]

Can you run $debug in the server for me and provide the link?

[jade topaz]

sure

not getting any links from that

[scenic plinth]

Is it responding to you?

[jade topaz]

fixed it now ty anyways

[scenic plinth]

Oh no problem, have a great night!

[jade topaz]

u 2

[boreal whale]

what permission does the bot need for it to function properly

[open nymph]

Hi

There are no overload servers

Own a server but it does not appear

[scenic plinth]

Relog into the dashboard please

[scenic plinth]

Run $debug in your server and you will see the permissions the bot needs.

[jade topaz]

I'm starting to use the tool now, but I have 1 doubt, how do I get the bot to mention Support Team Roles
my supporters say that without the mention of role it is difficult to see the ticket

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

Try that, you can also try <@roleid>

[jade topaz]

no work...

wait... only work without embed? 😐

[atomic solstice]

yes, pinging works only outside of embeds, that's just how discord has it. You can use the same in embeds but it will not send a notification to anyone

[jade topaz]

forgive me for the shame i'm going through ...

[atomic solstice]

no problem, many people don't know this, since it's not written anywhere on discord.

[jade topaz]

yep... well thanks a lot

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 89)

[atomic solstice]

No problem

[jade topaz]

thanks @scenic plinth

[iron night]

Error: You're still on cooldown

[atomic solstice]

gonna do it for you

thanks @scenic plinth From StellarSystem

[iron night]

Gave 1 Rep to ♡вroĸenѕмιle♡ (current: #5 - 72)

[scenic plinth]

Glad I could help you Stellar :)

[livid tusk]

Nothing works

[atomic solstice]

Can you send here the the name of the server or the server ID?

[orchid creek]

Can anyone please help me how to open my ticket please?

[atomic solstice]

So when you press the reaction then nothing happens?

[orchid creek]

On other server I had created my ticket

it showed me my ticket id

if i tell my ticket no. will that help?

[atomic solstice]

can you please send a screenshot?

[odd pond]

Good daym can't file the ticket

[orchid creek]

this

[atomic solstice]

so when you go to the Claim rewards channel and try to open a ticket then nothing happens?

or can you send a screenshot of how the claim rewards channel looks?

[orchid creek]

i reacted with the emoji

yes just one sec

i reacted with the reaction in the pic below

[atomic solstice]

well you have a ticket open already

[orchid creek]

then it took me to ticket 0203 channel

[atomic solstice]

you will just have to wait for them to reply

[orchid creek]

oh ok thanks

[atomic solstice]

no problem

[atomic solstice]

Can I ask what are you trying to file?

[odd pond]

Got muted. i want to file ticket

[atomic solstice]

It might be that the server where you are trying to do that in has the muted role in blacklisted roles which means the bot will ignore anyone who has that role

[odd pond]

Os there anyway im unmuted?

[atomic solstice]

There is no way for me to know that, since I don't know in what server it is.

[atomic solstice]

it's not in any servers managed by us so we cannot help you with this

[livid tusk]

Cookz Community

[atomic solstice]

here is the problem

did you buy the premium recently?

if yes then you have to apply it to the server

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[livid tusk]

Yes

Bruh

I told it my Discord owner. Im just the tecnician

[atomic solstice]

so you will just have to wait for them to apply it

untill they apply it you cannot use the premium bot

so I suggest switching back to the free bot in the dashboard

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[livid tusk]

Okay

Thanks for the great support

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 90)

[livid tusk]

:D

[atomic solstice]

no problem

[livid tusk]

https://tenor.com/view/change-da-world-my-final-message-goodbye-rat-gif-15029442

[scenic plinth]

[north vector]

Is there a feature to program closing?

Like you do .close 24 hours

And it will automatically close after 24 hours

[atomic solstice]

it was a feture before, however it had to be removed

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[north vector]

Why?

Nvm.

Thanks.

thanks @atomic solstice

[atomic solstice]

yeah it's in the embed above

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 91)

[atomic solstice]

No problem

[jade topaz]

i invited @humble sequoia but in the dashboard it’s not premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[mystic hound]

make sure you enable it

[jade topaz]

how to enable?

[mystic hound]

the second part of this message tells you how

[jade topaz]

everyone can invite this bot? :|

[mystic hound]

yeah, but it'll only work for people that have premium

[jade topaz]

uhhh

ok ty

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 81)

[pale pilot]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[floral sedge]

Hi, would someone mind telling me how to add more than one role to view tickets if that makes sense?

If anyone replies may you please ping me

thanks!

[craggy geyser]

@floral sedge, you can add multiple support roles

[floral sedge]

How do I do that?

Because I've already set it up but I forgot to add one role

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

https://docs.tickettool.xyz/en/general/setup

[floral sedge]

Thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 47)

[craggy geyser]

No worries

Which part do you need help with specifically?

So the way it works, is that a panel is made that you react to, and a new channel is made called a ticket. This ticket is private, and can only be seen by a designated "support" team (you pick which roles this is) and the person who reacted. You can have a message automatically send when the ticket is opened, telling the user what to do

Tickets can be set up to be opened with a command as well, using $new, however this is not the default and needs to be enabled

[stone cipher]

yo guys, what i have to do to make only the owner can read the tickets?

[fallow ingot]

Don’t add a support team role. Users with a administrator role would see the ticket no matter what.

[stone cipher]

ok ty so much, im new on discord 🙂

[iron night]

Gave 1 Rep to aj. (current: #13 - 27)

Gave 1 Rep to Swiftgale (current: #8 - 48)

[fallow ingot]

No worries enjoy discord.

[craggy geyser]

Well done! If you run into any more troubles feel free to ask for more help

[jade topaz]

Why isn't the bot logging any ticket actions for me?

[craggy geyser]

Have you set which actions you want logged on the dashboard, as well as setting a logging channel?

[jade topaz]

Yes

[craggy geyser]

Does the bot have send message perms in the logging channel?

[fallow ingot]

Does it have permissions?

[jade topaz]

Yes

[fallow ingot]

Um

[craggy geyser]

Run $debug in your logging channel

[jade topaz]

Should I give you the link?

[fallow ingot]

Yes.

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/848876554569646080

[fallow ingot]

Just wait until he investigates your issue. Patients is key.

[jade topaz]

Sure thing

[fallow ingot]

Just asking, did you save it. Make sure you saved it sometimes I even forget to save it.

[jade topaz]

Yes I pressed the save button after.

[craggy geyser]

Sorry, my newborn got hungry so had to feed him

[fallow ingot]

Can you send me a picture of the embed, that the bot sent you.

[fallow ingot]

Make sure it looks like mine but with your ticket channel.

Excuse the messy lines as you can see I’m not the best at it.

[jade topaz]

Done

[fallow ingot]

Does it work now?

[jade topaz]

Hold on sorry

[fallow ingot]

No worries take your time, I’m not going anywhere.

[jade topaz]

No it still doesn't work

[fallow ingot]

Wired.

[craggy geyser]

I'm back now. Let's take a look

Right, everything looks fine. Bots got admin so defiantly no issues there. Can you send a screenshot of logging options on the dashboard

I would be able to check myself if I was full support. But as a probie I unfortunately can not

[craggy geyser]

So you are only logging saving transcripts currently. Try turning on Ticket created and opening a new ticket to see if that works

[jade topaz]

I turned them off because the previous helper told me to, but i'll try again

[fallow ingot]

Are you only wanting to save transcripts or others?

[jade topaz]

Others

[fallow ingot]

So enable them, then try that.

[craggy geyser]

Just mark whichever ones you want saving. It shouldn't make a difference to the performance

[fallow ingot]

It should definitely work with the permissions the bot has.

[midnight kraken]

Hello, I have a server with your bot Ticket tool but I have a problem that lasts for several weeks already...

There are two tickets that I can't delete....
Thank you in advance for your help! 🙂

[jade topaz]

It still doesn't work

[fallow ingot]

Try** $delete**

[midnight kraken]

I have tried all possible commands, but without results 😭

[fallow ingot]

Are you the owner of the server?

[jade topaz]

No Oh I don't know if you were talking to me or them

[fallow ingot]

I’m talking to master.

[jade topaz]

Mb

[fallow ingot]

It’s ok.

[craggy geyser]

As permissions are right and it seems set up correctly, I'm not sure what else could be the issue. I suggest you #🎫│make-a-ticket and a more senior support team member might be able to help

[midnight kraken]

No I'm not a owner but even the owner can't do it

[fallow ingot]

Can he see in side the ticket.

[jade topaz]

Alrighty thank you

[iron night]

Gave 1 Rep to Swiftgale (current: #7 - 49)

[fallow ingot]

I believe that this is a discord bug. The owner of the server. Should be able to see everything. It could be your WiFi connection.

[craggy geyser]

It looks like a discord issue. The channel isn't loading

[fallow ingot]

Yeah.

[craggy geyser]

Sometimes restarting discord helps. But if it has been a couple of weeks I'm not sure

[fallow ingot]

In the meantime why don’t you delete the channel manually. Until discord resolve the issue.

[midnight kraken]

A discord problem that has lasted for several months ....

😦

[fallow ingot]

It may have not been reported yet..

[midnight kraken]

Even if I want to delete it manually it doesn't work...

[fallow ingot]

It’s a unknown issue. Discord won’t do anything unless they know about it.

So it’s definitely a discord issue. We can’t help you with that unfortunately sorry for the inconvenience.

[midnight kraken]

So I will report it to discord ... Thanks for your help ^^

[fallow ingot]

Yes, that’s what I would do in your situation.

[midnight kraken]

no problem, Goodbye 🙂

[fallow ingot]

Have a lovely evening.

[idle zephyr]

Hello, I have invited the bot to a new server and I can't manage it because it not showing up. I tryed since yesterday reloading but nothing changes. Could be because the server hasn't got an icon? Nice to meet you guys, I hope you can help me!

[fallow ingot]

Can you logout from the dashboard and log back in please.

Does your server pop up now?

[native solstice]

Hello Can I have some help please!?

[idle zephyr]

omg bro, thank you so much!

[fallow ingot]

Yup, what with?

[idle zephyr]

thanks @fallow ingot

[iron night]

Gave 1 Rep to aaron^ (current: #13 - 28)

[fallow ingot]

no worries

[native solstice]

I need help with closing tickets and removing the reactions

[fallow ingot]

If you said a minute does the reactions pop up?

[native solstice]

wdym?

[fallow ingot]

There should be reactions that pop up at the end embed. Sometimes they take longer to load.

[fallow ingot]

Does ticket tool have administrator permissions?

[native solstice]

this?

[fallow ingot]

That’s them

Click ⛔ to delete tickets

Above the reactions tells you what the reactions do.

[native solstice]

Is there way that you could remove them, so it doesn't come up with (Ticket closed @native solstice ) Then the reactions

[fallow ingot]

No.

[native solstice]

oh...

Fair enough

[fallow ingot]

Unfortunately not a feature

[atomic solstice]

there is, but its a premium feature

[native solstice]

ah right!

[fallow ingot]

^

Unless you have premium.

[fallow ingot]

Anything else?

[native solstice]

ok, so the person that opens the ticket, they have to close it am i right?

[native solstice]

^^

[fallow ingot]

Moderators admins and the owner can close tickets you can make it so only support team can close tickets.

And the person that opened the ticket can close it but you can make it so only support team can. As said above.

@native solstice

[native solstice]

cheers!

[fallow ingot]

Anything else?

[native solstice]

Thanks @fallow ingot
Nope that's all thanks!

[iron night]

Gave 1 Rep to aaron^ (current: #12 - 29)

[fallow ingot]

No worries enjoy the rest of your day!

[native solstice]

Thanks you too!

Thanks @fallow ingot

[iron night]

@native solstice :: You can't rep aaron^#0050 for 51 minutes and 45 seconds. Try coming back later?

[fallow ingot]

[feral plinth]

bot now offlne

[humble sequoia]

Pong! Latency is 220ms. API Latency is 78ms [-]

[shadow axle]

no?

[feral plinth]

okey

[craggy geyser]

Technically that is just the premium bot. But looking in the member list, the normal one is online too

[shadow axle]

yeah

[bitter storm]

Hi, what could the "additional roles" feature of the bot be used for?

[craggy geyser]

You can give permissions that are differnt to a support role. For example if you wanted people to be able to view a ticket but not message in it. Or when a ticket is claimed you want them to still have access but not the whole support team to have access you can use it there as well

[fallow ingot]

^ bet me to it.

[bitter storm]

Oh ok thanks!

[iron night]

Gave 1 Rep to Swiftgale (current: #7 - 50)

[floral olive]

i set up the ticket tool bot in my server and its only letting my staff members open and see tickets. i dont know if this was recently changed to where i have to change something in the dashboard to allow a role to open ticket

[livid tusk]

The Ticket tool bot is still not working after i payed

[fallow ingot]

Staff should only be able to see the ticket. (Apart from the ticket opener)

[fallow ingot]

Does it respond to commands?

[floral olive]

The Ticket does not even create in the channel its apposed to it only creates when a staff member opens it.

[fallow ingot]

Do you have premium?

[floral olive]

No

[livid tusk]

No

[floral olive]

No

[fallow ingot]

Can you check?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[floral olive]

Checking

[fallow ingot]

Okay,

[floral olive]

Did not fix

Found the issue someone had messed with the blacklist role settings

sorry about this

[fallow ingot]

Ahhh, should have asked you that. It should still respond to commands tho.

[craggy geyser]

It shouldn't. The bot won't interact at all with a blacklisted role

[fallow ingot]

To the owner.

Not to the blacklisted role.

[craggy geyser]

Let me test that quickly

[fallow ingot]

mhm.

[craggy geyser]

Yeah. Seems to work for owner

[fallow ingot]

That’s what I thought. But couldn’t have been sure.

[fiery bison]

I want to make a custom command to give a specified role?

How

[atomic solstice]

that's not possible with Ticket Tool

[fiery bison]

Is it able to become a feature in the future?

[atomic solstice]

at the moment I don't know but you can suggest it

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[humble rampart]

Is there any chat for bug reporting?

[atomic solstice]

you can just use the english ticket

[humble rampart]

Ok

[dull shore]

Uhmm why do I see this when I get a ticket transcript? Could not render this file preview.

[humble rampart]

Thats an issue from Discord i think. It cant read the preview of the .txt

But you Can just click on Direkt Transkript

[coarse umbra]

Can you kick the normal tickettool bot if you have the premium one?

[fallow ingot]

Yes,

[jade topaz]

Hey, are you planning to integrate Slash commands and buttons since they're now available officially within Discord API?

[north vector]

Hello, I got Premium bot in a server. When I close a ticket it automatically saves the transcripts, but is there a way to make the bot send the transcript in a different channel from where there are ticket logs (like when a ticket is opened, etc.)?

Thanks

thanks @fallow ingot

[iron night]

Gave 1 Rep to aaron^ (current: #11 - 30)

[north vector]

Where do I use bot cmds?

[fallow ingot]

You can suggest it here using #🆘│community-support message

[north vector]

Oh thanks

[fallow ingot]

No worries

[mystic hound]

buttons are already being tested, #🎫│make-a-ticket. Slash commands not yet

[jade topaz]

Yeah saw the buttons afterwards, thanks
Are the slash commands planned?

[iron night]

Gave 1 Rep to Light (current: #4 - 82)

[fallow ingot]

Perhaps unknown at this time.

[pure hamlet]

Hi there, How could I post EVERY ticket transscript in a channel?

[eager cargo]

You can't do that all at once

[pure hamlet]

Well you can...

I just realised

[eager cargo]

How so?

[pure hamlet]

but thats premium only

if you go to the panel settings -> Loggin options -> auto save transcript

[eager cargo]

You can do auto-saving transcripts if that's what you're referring to.

Yeah.

[pure hamlet]

Yeah but its premium ;-;

[eager cargo]

See, I thought you meant, take existing transcripts all at once and move them to another channel. Apologies.

[eager cargo]

Indeed. You can still save transcripts and have them go to your transcript channel with non-premium.

It will just have to be done manually.

[pure hamlet]

Not like thats a real pain..

[eager cargo]

You simply click on the 📑 reaction. Yes, it may be time consuming depending on the amount of tickets you have open your server. You can also copy and paste the $transcript #transcript-channel-here command into the closed tickets if you wish.

[covert pasture]

hi

im arabic

@eager cargo

can u help me ?

[tribal cedar]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

How do I change the bot prefix?

[slender hound]

im trying to setup tickettool it create the msg etc but when i react it does not create the channels :/

[safe prairie]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[safe prairie]

@jade topaz

[safe prairie]

Check the permissions by using $debug

[slender hound]

does not respond

[safe prairie]

Can you try to give the bot admin and run then $debug?

If this not work try this:

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[slender hound]

it works

@safe prairie tysm

[safe prairie]

No problem :)

[mystic hound]

its restricted to premium only as of now

[cunning iris]

Hello I jus wanna tell you owners/mods that I am rlly sorry for how I acted and I should have never cursed I just lost my tempor and I didn’t listen I am so sorry and I promise I’ll be on better behavior so@if you could pls consider thinking about unmuting me it would make my day!!! 😃

[tribal cedar]

I'm sorry I'm not sure that you have the right place. This is support for ticket tool

[cunning iris]

Where dl@I go

Do I go

I meant where do I go?

[tribal cedar]

I'm not sure what your trying to accomplish but this is a self contained server. We have nothing directly to do with any game.

So I couldn't tell you. Sorry.

[cunning iris]

I am trying to talk to someone like a mod or admin

[tribal cedar]

For what game?

[cunning iris]

Octane

[tribal cedar]

We have nothing to do with Octane

Your in the wrong place

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[cunning iris]

Ok thank@you

[tribal cedar]

Nps

[fallow ingot]

@supple drift you can suggest here #🆘│community-support message

[supple drift]

Ty

[fallow ingot]

Your welcome.

[hallow hedge]

Hi guys! Is the bot overloaded right now?

[eager cargo]

Shouldn't be, what brings you to think that?

[hallow hedge]

it takes about 10 seconds to open a ticket

[eager cargo]

That's normal, could just be latency spikes. Happens with all bots.

[humble sequoia]

Pong! Latency is 292ms. API Latency is 78ms [-]

Pong! Latency is 204ms. API Latency is 78ms [-]

Pong! Latency is 220ms. API Latency is 78ms [-]

[hallow hedge]

but many of my users still do not create it ..

[eager cargo]

How many users are in your server?

If too many people try to open a ticket at once, it won't work.

[hallow hedge]

no, only one member is trying to open it right now

[eager cargo]

Can you go ahead and send an invite to your server in DM's so I can check it out?

[hallow hedge]

sure

[eager cargo]

Took two whole seconds to open a ticket!

[hallow hedge]

however, he does not let one of my members create it
can it be a question of permissions?

[eager cargo]

Considering you have just been blacklisting and unblacklisting the default member role, thats why I could open a ticket and run the ping command once before you set the blacklist role back.

That's your problem.

[hallow hedge]

let me check

it works, my fault! thank you very much!

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 101)