🆘│community-support

[tribal cedar]

Then hows it being pinged exactly?

[strong kindle]

So here's my dilemma. I'm setting up/admining a rust server for a streamer. He has his "admin" role in discord have the administrator rights, which overrides basically everything. I have a separate "Rust Server Admin" role, which also has administrator rights. When a ticket is created, it adds every role with administrator rights to the channel.

i'm dumb

never mind. figured out my own issue.

thanks for responding

[tribal cedar]

I was gonna say the native everyone allowed to ping.

Anytime

[strong kindle]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #17 - 12)

[storm minnow]

I'm having issues with my new panel perms - everyone is able to see the channels when they are created, even though they are not in a support role or addional support field

I even tried copying an existing panel that does make private tickets but that didn't seem to resolve the issue

[tribal cedar]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[tribal cedar]

Disable this option @storm minnow

[storm minnow]

ahhhh, thank you

[tribal cedar]

Anytime

[meager delta]

Howw do i change it from $ to -

[storm minnow]

in the server configs

[meager delta]

wwhat?

oh

i dont see that

[storm minnow]

this one on the side

[meager delta]

wwawit nvm

thanks

thanks @storm minnow

[iron night]

Gave 1 Rep to vagithug (current: #42 - 1)

[meager delta]

🙂

[storm minnow]

@tribal cedar thanks (for cred)

[iron night]

Gave 1 Rep to Enigma (current: #17 - 13)

[tribal cedar]

❤

Gotta sleep now long day tomorrow thanks for helping @storm minnow

[iron night]

Gave 1 Rep to vagithug (current: #33 - 2)

[torn ermine]

الو

[robust sandal]

Hi ..

Hello

Arabic (ar) → English (en)

[torn ermine]

ar

[scenic plinth]

/ar Hello, is there something I can help you with?

[robust sandal]

مرحبا، هل هناك شيء يمكنني مساعدتك به؟

English (en) → Arabic (ar)

[torn ermine]

انا أدخلت البوت إلى سيرفري لاكن عندما ادخل إلى اللوحه التحكم لايظهر السيرفر

[robust sandal]

Hi ..

I put the bot into Cervery, but when I get into the control board, the server doesn't show up.

Arabic (ar) → English (en)

[torn ermine]

اتمنى انك فهمت

[scenic plinth]

/ar Please relog into the dashboard. This is the best way to fix it.

[robust sandal]

يرجى إعادة تسجيل الدخول إلى لوحة المعلومات. هذه هي أفضل طريقة لإصلاحه.

English (en) → Arabic (ar)

[robust sandal]

Hi ..

I hope you get it.

Arabic (ar) → English (en)

[torn ermine]

شكرا لك

[robust sandal]

Hi ..

Thank you

Arabic (ar) → English (en)

[scenic plinth]

/ar No problem, have a great day!

[robust sandal]

لا مشكلة، يكون يوم عظيم!

English (en) → Arabic (ar)

[torn ermine]

كيف يمكنني تقيمك

[robust sandal]

Hi ..

How can I evaluate you?

Arabic (ar) → English (en)

[scenic plinth]

/ar What do you mean by "evaluate"?

[robust sandal]

ماذا تعني ب "تقييم"؟

English (en) → Arabic (ar)

[torn ermine]

تقييم الخدمة

[robust sandal]

Hi ..

Service evaluation

Arabic (ar) → English (en)

[scenic plinth]

/ar If you want to leave a review, try #📈│reviews although that is mainly for support.

[robust sandal]

إذا كنت ترغب في ترك مراجعة، حاول #📈│reviews على الرغم من أن ذلك هو أساسا للدعم.

English (en) → Arabic (ar)

[teal smelt]

I can't add any user to ticket it's showing missing perms

[pulsar breach]

How do I set up the chat to open tickets

[scenic plinth]

Make sure the bot has permission to manage channels / manage permissions please. Also make sure the command is enabled in your command configuration.

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[scenic plinth]

@pulsar breach Visit that link to setup

[hard moth]

Hello

[swift lava]

yo i’m trying to create a ticket and it keeps removing my reaction and not creating is there a reason why??

[scenic plinth]

Run $debug on the server please

Provide the link it sends

[swift lava]

i am unable too… i’m not an admin i just wanted to see if it wasn’t working or something…

[scenic plinth]

Alright. Usually this will consist of invalid permissions or blacklisted roles. There also could be a possibility the server has reached the 500 channel limit. If the issue persists let one of the server admins know in that server.

[glacial fern]

hi

[novel dagger]

Is there a way to make an event panel of sorts? Where everyone who reacts gets sent to the same ticket channel?

[craggy geyser]

That is probably the best way of doing it with ticket tool. There are other options with other bots though. Something like is done in #735589367027859457 where reacting gives a role, and that role can see the ticket channel

[wide rover]

hey
Is there a way enable bots to make tickets? Right now it ignores reactions added by bots but I'm hoping if there's a way to turn that off

[atomic solstice]

HI, this is not possible, most Discord bots ignore other bots, its the same with Ticket Tool. It will ignore anything done by other bots

[wide rover]

aight thx

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 70)

[atomic solstice]

no problem

[marble plank]

How to use ticket tool?

[wicked marlin]

Hello

[craggy hare]

How to set that when ever a ticket opens we get ping? (to a role)

[austere plaza]

Wassup

[low knot]

Hi, my problem is that I cannot set the ticket tool because my server is not visible in the panel.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[atomic solstice]

try to log out and log back in to the dashboard, that reloads the servers

[thin dune]

Hi. How I make it so that members cannot close their own tickets?

[abstract wigeon]

You can make the close reaction Support Team only.

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[abstract wigeon]

Follow the instructions show above ^^

[thin dune]

Tysm @abstract wigeon

[abstract wigeon]

My pleasure, have a good one

[unkempt lake]

Is the bot down? I typed $help and nothing happened

[atomic solstice]

try to run @ticket tool debug

basically mention the bot and debug after that

[unkempt lake]

Ohhh im an idiot apparently i already had the bot in my server and the prefix was chamged xd ok thx

[atomic solstice]

np

[unkempt lake]

Ok now how do i change the prefix cuz i had made the prefix / but when i do /help a different bot for some reason overwrites it and ticket tool doesn't respond xd

[atomic solstice]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[strong hamlet]

hey does someone knows why the servers i invited ticket tool aren't working ?

[atomic solstice]

here ^^ @unkempt lake

[strong hamlet]

like i can't manage them that show me nothing

[unkempt lake]

Ok

[atomic solstice]

please try to log out and log back in, that reloads the server list

[strong hamlet]

perfect thx youu

[atomic solstice]

np

[unkempt lake]

Ok 1 more question. Is there a way to make the bot ping a role in the ticket when it is created?

[atomic solstice]

yes

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Hello, my phone was stolen and now I have no way to log in to my stake cube account. what can i do to regain access?

[shadow axle]

stake cube?

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[white ferry]

My bot doesn't save the transcrips

[atomic solstice]

Does it say Transcript failed to save?

[white ferry]

Yes

[atomic solstice]

That means that the bot doesn't have permission to view or send messages in the channel that you set as the one where transcripts should save

[white ferry]

ok I'll see, if I have problems with something I'll ask
Thanks

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 71)

[atomic solstice]

no problem

[hard moth]

I have a ticket but I don’t know how to use it?

I’m trying to get a skin for guns

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

_ _

[wraith forum]

I'm not sure if its because we're getting like 200 tickets a day

But

Around half of the tickets are being created in the wrong spot

They're supposed to save here

But some of them are saving at the top not under a category

[fair crown]

Hi, when im adding Ticket tool to my server, it still says that i have to invite it. So i can't manage it.

Can someone help? :)

Its in my server, an it still wan't me to invite Ticket Tool..

[austere plaza]

@tidal ocean dude

[tribal cedar]

Are your categories setup right for a panels?

[atomic solstice]

It can also be because the Categories get overfilled

[wraith forum]

Yeah

[atomic solstice]

Discord limit is 50 channels per category

[wraith forum]

@atomic solstice its random tickets tho

[atomic solstice]

if there is more then they open at the top of the server

[wraith forum]

Wair hold on.... LETS GO HES RIGHT

Does ticket manager premium have a work around?

[atomic solstice]

no, its a Discord limit, we cannot change it. The most you can do is set multiple categories for the tickets which will work when one is overfilled then the other one starts getting tickets

[wraith forum]

Thanks

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 72)

[atomic solstice]

no problem

[tribal cedar]

Hows it telling you that? Do you mean the dashboard isn't showing your server?

[atomic solstice]

it is just a problem fixable by relogging

basically the browser saved the information when the bot wasn't in the server yet

when you relog the information updates

[tribal cedar]

.. thanks

@fair crown is that your problem?

[atomic solstice]

they left the server

[tribal cedar]

Nope

[atomic solstice]

yep

no roles

[tribal cedar]

Yea I gathered that thanks again

[atomic solstice]

np

[white ferry]

I have another problem: 'c

I enter from my other account to test the bot on the server that I am configuring and when I want to open the ticket it comes out as if it had been opened but nothing :c

[scenic plinth]

What do you mean by that? Does the ticket not open?

[timid dirge]

Hello, who can I talk to about continuing our partnership with TicketTool? Because Dev doesn't answer :/

[scenic plinth]

Create a ticket and contact them about that, the support can answer your questions about that.

[tacit echo]

Can you guys help

@wicked scroll can you help me

[atomic solstice]

We can't help you unless you explain what you need help with

[tacit echo]

I did not buy ticket bot premium but why can I still put the premium bot in my sever

[atomic solstice]

You can add the bot, it just won't do anything

it won't respond to any commands unless you pay for premium

[tacit echo]

Oh I thought I bot it

[prime bridge]

!legos#4436 has been warned!
They were notified via dms.

[wicked scroll]

Please, do not ping staff, check #546557408902905896 😄

[tacit echo]

And on the premium does the i month stay blue

[tribal cedar]

Whats the I month?

[tacit echo]

On my page it has the 1 month premium blue does that mean I bought it

[tribal cedar]

Screen shot please?

We don't know if you've purchased. You should if anyone.

[tacit echo]

Douse that mean I bought it

[tribal cedar]

Np it doesnt.

[tacit echo]

Ok

[tribal cedar]

See where it says premium status?

Thats how would you know if premium is active in your server

[tacit echo]

Ya

Ok good I did not buy it thank you so much

[tribal cedar]

You're welcome but you are missing out on some great features

[jade topaz]

hey anyone here knows why ticket tool is showing ticket limit reached

[tacit echo]

I will think about buying it for my birthday

[jade topaz]

how can I know who deleted the ticket?

[tribal cedar]

Tickets have no limits besides what discord enforces. Are you talking about maximum tickets allowed at one time per user?

[jade topaz]

nah anyone creating ticket in my server gets a dm from ticket tool saying ticket limit reached

Ticket limit reached. 1/1

like this

[tribal cedar]

Under panel settings setup logging options specifically logging channel

[tribal cedar]

In panel options general whats ticket limit set to?

And do the users already have one ticket open no matter its closed status?

@jade topaz find it?

[jade topaz]

yeah some do have some dosent

[tribal cedar]

The ones who do are the ones getting a dm?

Like I asked please check if your panel settings -> general -> ticket limit is set to 1

[remote peak]

How can I send a ticket log to a channel via commands?

[jade topaz]

yes it was set to one i set it to 50 still its dming me

[tribal cedar]

You should #🎫│make-a-ticket because that's not normal

[jade topaz]

yes ty

[iron night]

Gave 1 Rep to Enigma (current: #17 - 14)

[tribal cedar]

$transcript but I believe it adds it to the channel

[atomic solstice]

Edits apply to new tickets, since the bot has to update, close that open ticket and then try opening a new one again

then the limit should be 50

[tribal cedar]

With premium you can specify a channel to send transcript to in panel settings -> logging options

[tribal cedar]

Awesome np

[atomic solstice]

you can specify a channel without premium as well

it just won't automatically save there

you have to use the reaction

[tribal cedar]

The reaction sends to channel and not to ticket channel if there's one set?

[atomic solstice]

yes

[tribal cedar]

I have non premium for... oh 2 minutes lol

[atomic solstice]

when a transcript channel is set then the reaction sends to that channel

command sends to the ticket itself

[tribal cedar]

Awesome

[jade topaz]

thanks

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 73)

[atomic solstice]

no problem

[marsh canopy]

Why does Premium not open the ticket
<@&642118166243311646>

[tribal cedar]

Please don't ping roles

Do you have premium?

[marsh canopy]

Yes

@tribal cedar

[tribal cedar]

Check your perms

[marsh canopy]

I did not understand

Picture possible

@tribal cedar

[scenic plinth]

@marsh canopy Run $debug in the server

[tribal cedar]

@marsh canopy

[marsh canopy]

Ok whait

[tribal cedar]

Do as Kenzie said

@marsh canopy

[marsh canopy]

@tribal cedar I don't know how

Picture possible

[tribal cedar]

Type $debug

In your server

[marsh canopy]

Ok

What is answered by no commands

[scenic plinth]

$debug

Copy and paste that in your server please

[tribal cedar]

Does that bot have read send and message history perms in the channel your trying this in?

[marsh canopy]

@tribal cedar @scenic plinth

[tribal cedar]

You dont

Need to ping us

Does the premium not have read and message history perms in that channel

[marsh canopy]

Everything turned on

[scenic plinth]

Invite me to the server in DMs

[tribal cedar]

Gl

[marsh canopy]

@scenic plinth اك

[robust sandal]

𝐇𝐎 • M3IL9A

@scenic plinth

Arabic (ar) → English (en)

[tribal cedar]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tribal cedar]

Your native language might be easier to understand

[marsh canopy]

@tribal cedar I am an Arab

[jade topaz]

can someone help i want to use the bot but i have no idea how it works eventho i read the help

[scenic plinth]

What exactly are you having trouble with?

[jade topaz]

idk how to make the bot working in the server

[scenic plinth]

Is something not working or are you just having trouble setting it up.

[dense notch]

the ticket bot isnt being set up

[scenic plinth]

What do you mean by that?

[dense notch]

I added to meh server and it won't do the ticket thingy

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[tribal cedar]

Its not an automatic process

[dense notch]

I dont know how to remember well

[tribal cedar]

Click the link bro and follow the steps in order

We can help with any specific questions you have.

[dense notch]

Ok

[tribal cedar]

Gl but its easy as long as you follow the steps

Any options that are confusing you can also click the ? Next to the name of the option for a brief description

[dense notch]

.

[jade topaz]

Hello, my phone was stolen and now I have no way to log in to my stake cube account. what can i do to regain access?

where should I go for help

[atomic solstice]

Hi, please contact the support team of Stake cube, we are only a support team for the @pseudo glen bot, so we cannot help you with anything related to stake cube

[jade topaz]

trouble setting it up

[scenic plinth]

What part(s) seem difficult to you?

[tribal cedar]

@jade topaz we can help you but you may have to spend some time chatting and working on it with us.

If you can't I welcome you to come back at a better time for you. We are here more or less 24/7

[jade topaz]

ahh i see

thank you i will come back tomorrow

[tribal cedar]

We will be here without doubt

[jade topaz]

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #17 - 15)

[jade topaz]

waw

[tribal cedar]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to zLoveMySkills (current: #6 - 61)

[tribal cedar]

She started it. :)

[jade topaz]

ohh 😭

thanks @scenic plinth

[iron night]

Error: You're still on cooldown

[jade topaz]

[tribal cedar]

No worries I gave her the rep

[jade topaz]

thank to both tho

[urban galleon]

Hi there! I began my 7-day free premium trial, and after that I want to vote for the bot.. How would I redeem my premium after i voted?

[tribal cedar]

Anytime

I'm sorry I've never got into that Kenzie may know

[urban galleon]

@scenic plinth?

her?

[tribal cedar]

I do know that after awhile your able to turn it in for ticket tool time

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[urban galleon]

o alr

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #16 - 16)

[tribal cedar]

Np

[scenic plinth]

It will give you the option to redeem like Enigma said, you can claim the votes whenever. During the free trial, if you purchase or add any premium key to the week long key (Ex. 1 month) it will just add it to the current duration.

[autumn acorn]

How do I level up to see ticket

[scenic plinth]

What do you mean?

[autumn acorn]

For example, the rank of member I want to show her the ticket, how do I do that?

[humble sequoia]

-- moved to ticket --

[scenic plinth]

👍

[unreal minnow]

Hello, to my mother an error appears in which when I get a ticket I get that it says that the ticket has reached its limit, how can I solve it?

[tribal cedar]

By increasing the ticket limit in panel settings -> general options

That option only allows users to open a specific number of tickets which corresponds to the # in the option

@unreal minnow

[inland rapids]

where do i go to invite premium ticket tool?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[safe prairie]

@inland rapids

[inland rapids]

sounds good

[subtle summit]

I added Ticket Tool into my server, logged out of the dashboard, logged back in and reloaded yet my server won't show up. Pretty sure the bots perms are ok. Is this a bug or (?)

[tribal cedar]

Are you an admin

[subtle summit]

yes

[tribal cedar]

I haven't heard of a bug like this personally I would try clearing your cookies and cache

[subtle summit]

mkk.

[tribal cedar]

As long as you logged out by clicking your avatar picture then logged back in it should work fine.

Lemme know if this solved your issue.

[subtle summit]

aight. thx!

[tribal cedar]

Anytime

[loud burrow]

Hello, I would like to see if you can help me with this, I do not understand why it appears, I am trying to open a ticket but it does not let me and this appears, it would be of great help, if you can solve it for me

[tribal cedar]

That is because your ticket limit is set to one so a user can only open 1 ticket at a time.

To change go to panel settings -> general options and change ticket limit

@loud burrow

[loud burrow]

Thanks!

[tribal cedar]

Anytime

[unreal minnow]

and as I enter the settings panel, I am sorry that I am new to this discord

[tribal cedar]

Go general options -> ticket limit

Tt only allows a certain # of tickets per person

This is how you specify that #

@unreal minnow

[scenic plinth]

Two different people...

[tribal cedar]

#🆘│community-support message

2 different people same question

[subtle summit]

Oh yea it worked! Thank you Enigma for helping me

[tribal cedar]

Anytime

Oh good. I'm glad it worked. I had forgotten how I helper and was like wha what?

[jade topaz]

Help meh ;-;

[scenic plinth]

How can I help?

[jade topaz]

Um, i only got one problem I think I pannel config's tbh I dont even know where that it says ''Next, click on the server you invited the bot to, then click “Panel Configs” on the sidebar.'' I was looking for that but I can't find that

i Cant type for shit

;-;

[scenic plinth]

When you log into the dashboard. You will see a list of servers. (If you see a screen saying "ticket tool" click the blue "manage servers" button.

The servers you can manage will show up in list, with a gray button saying "manage server"

When you get to the page on that, click the 3 lines you will see on the top left of your screen. This will give you the "panel configs" option you are looking for.

[jade topaz]

this

[tribal cedar]

Click top right on your picture then click manage servers

[fair turret]

The bot is glitched for my 750+ players server.

People hit the ticket it does not work.

[tribal cedar]

How?

[fair turret]

Has full permission's

And everything

[tribal cedar]

Run $debug

[fair turret]

Just did.

[jade topaz]

this is all i see ;-;

[tribal cedar]

Everything looks find there. Did you blacklist everyone?

[fair turret]

No,

I don;t think so,

[fair turret]

.Lemme check.

[tribal cedar]

@jade topaz do you have admin in the server if your servers not listed?

[jade topaz]

i have like mod trainer and event cord

[tribal cedar]

Then an admin may need to add your role to dashboard perms

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[tribal cedar]

Check out the note section

[jade topaz]

oh

[tribal cedar]

Once you get that done click your pic again then logoff

then login to reset the servers available to manage to you

Once you can manage your server you'll see panel configs which is where your at in the steps.

[jade topaz]

i might need more help

[tribal cedar]

I'm making dinner but ask away

[jade topaz]

Nothing worked

Im now onwer of the server and nothing worked

You know what

ima not make a ticket thingy bc it aint even working for me but thanks for yalls help

[tribal cedar]

I can certainly walk you through it

You need to click your picture top right and logout

Then log back in to see the server on your manage list

[jade topaz]

i did it

[tribal cedar]

You see your server listed now?

[jade topaz]

yeah but what i do now

[tribal cedar]

Click manage

[jade topaz]

is this listed

i clicked manage

[tribal cedar]

Idk what your server name is

ok now see panel configs?

Thats where you were in your steps I believe

[jade topaz]

Wait it worked

[tribal cedar]

Cool!

[quaint heath]

hello community

can anyone help me set up ticket transcripts for premium?

i swear i read everything

[jade topaz]

SHAJHASJHS THANK YOU SO MUCH @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #16 - 17)

[tribal cedar]

Click panel configs->logging options-> then setup the transcript channel

[tribal cedar]

Anytime

[quaint heath]

fk i cant read

[tribal cedar]

I gotcha no worries

[quaint heath]

thank you sir

[thorn sonnet]

how can you send closed ticket logs to a channel? or is that only a premium thing

[tribal cedar]

$transcript

[amber rampart]

Hello! Moderator's are not given the "read message history" permission in my support channels automatically. How can I change that?

[tribal cedar]

Panel configs -> settings -> permissions

May be support team perms or may also be additional roles depending on how you set it uo

[thorn sonnet]

also how can i do this from the dashboard if it isnt a premium feature ^

OOPS wrong reply

[jade topaz]

welp i need help again

[amber rampart]

thanks

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #16 - 18)

[tribal cedar]

By setting up panel configs -> settings -> logging options

[thorn sonnet]

oh i see, i did that but when i close tickets it doesnt send to the channel :/

[jade topaz]

It says ''The channel you select will have your newly created panel instantly displayed.'' but i dont see the one i put as support

[tribal cedar]

Just below thag there are options for when to dm and auto save

I use on close

[tribal cedar]

Select it from the drop down menu

[jade topaz]

i still dont see it ;-;

[tribal cedar]

Show me screen shot please?

Gotta cook dinner tho so replies are slow

[jade topaz]

i just made an #support thingy for the ticket

but i dont see it in the list

[tribal cedar]

Ah if you just made it refresh page

[jade topaz]

kk

thank you @tribal cedar

[iron night]

@jade topaz :: You can't rep Enigma#0007 for 41 minutes and 39 seconds. Try coming back later?

[jade topaz]

Welp

thanks again

[tribal cedar]

Anytime

[bright rose]

🇪🇸

[ocean cave]

Do i need to have the free version of the bot still in my server when I go Premium?

[scenic plinth]

No. Everything will be transferred to the premium bot.

[ocean cave]

Thank you so much

[iron night]

Gave 1 Rep to zLoveMySkills (current: #6 - 62)

[scenic plinth]

No problem. Have a nice day!

[tribal cedar]

No need to post this in every channel your allowed to post in. Once is enough to show your flag my man

[little dirge]

how do i need to doe doos

[tribal cedar]

What?

[green marten]

Any one speak Arabic here!

[tribal cedar]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[green marten]

OK

[scenic plinth]

¿Necesitas soporte en español? No es necesario publicar la bandera en los chats.

[jade topaz]

I need help again

[scenic plinth]

How can I help you?

[jade topaz]

I did everything yall said

But when i pressed the reaction button its not making me get a ticket

[scenic plinth]

Run $debug in the server for me please

[jade topaz]

kk

[jade topaz]

i did

[scenic plinth]

So I just tested this myself, try allowing it the permission to "manage messages"

[jade topaz]

oh okay

[jade topaz]

how do i do that

[scenic plinth]

Run it through the role permissions.

Server Settings --> Roles --> "Manage Server" ---> Hit the checkmark

[simple root]

hello good I have a very big problem because I don't remember the prefix I put that I can do

????

@wicked scroll

[storm minnow]

It's in your server configs on teh side panel

[simple root]

already but I think I'll change it

[storm minnow]

if you go there

and look at the panel you will see it

so if you changed it, that's where you will see what you changed it to

[eager cargo]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[simple root]

ok thanks

[bright rose]

Ya me di cuenta, pero igual gracias

[scenic plinth]

No hay problema, ¡que tengas un gran día!

[rough moth]

Are u guys allowed to tell us on things you are currently working on for the bot

Such as new features and etc

[wet mulch]

how do i have it so i the ticket has like
instructions

when u open a ticket it says
Support will be with you shortly.
To close this ticket react with 🔒
in the embed
how can i change it?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

^

[verbal tartan]

Hola, que necesito para poder personalizar un bot de estos?

[bright rose]

Que hago?

[robust sandal]

🦜El pajaro Feliz🦜

Hello, what do I need to be able to customize a bot of these?

Spanish (es) → English (en)

[verbal tartan]

que es eso? que hago?

[tribal cedar]

/es mostly all that's needed is time and drive. Its pretty easy to setup check the link below for setup info

[robust sandal]

sobre todo todo lo que se necesita es tiempo y conducir. Su bastante fácil de configurar comprobar el siguiente enlace para obtener información sobre la configuración

English (en) → Spanish (es)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[ashen tapir]

I was just wondering how ticket tool generates links if you could share some insight, is it attachment/channelId/???/channelName ?

[mild verge]

Hello - I'm trying to make the ticket transcript archive channel searchable, but keywords in the transcripts aren't bringing them up in discord searches. Is there a way to make them searchable?

[tribal cedar]

Words from within the transcript no but I've found searching for mention: username will at least be able to give you a listing of all users tickets

[tribal cedar]

Not sure what your looking for but maybe a manager can help with specifics

[tribal cedar]

I also do by ticket names since I categorize my reactions to "nornal" ticket reasons. Helps with auditing what kind of tickets how many etc

[prime blade]

Hi!!! i've added the BOT to my server and it is set up in the channel i want

how can i make it so it is private ticket channel between the person who created it and the MOD team?

Hi! please disregard above, it is working now

[jade topaz]

Heyo how do I make multiple tickets on one panel?
Something such as this:

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

^

[jade topaz]

Thanks

[eager cargo]

My pleasure

[meager surge]

i want an Arab assistant

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[velvet remnant]

hey guys
how do I upload image as a footer like this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[velvet remnant]

yeah but it's saying image link right? I want to upload it from local directory not from somewhere on the internet

[shadow axle]

upload it on imgur or something

[severe burrow]

Why is general chat closed?

[craggy geyser]

It's moved to the community server

[velvet remnant]

thanks

[iron night]

Gave 1 Rep to nance (current: #18 - 11)

[craggy geyser]

The link to Ticket Tool Lounge in general chat will take you to a new general chat plus more

[jade topaz]

hey

i have trouble setting the bot up

can someone help pls

[shadow axle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

i came in a better time

[stray rampart]

how can i mention ticket support when i open a ticket

[shadow axle]

?

[shadow axle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[stray rampart]

Aha ok ty very much

[wild valve]

i don't find my server on dashboard

it says (server not showing up? try relogging)

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[forest goblet]

@wild valve Don't ghost ping me please.

[wild valve]

i dont see the bot's message sorry

[forest goblet]

Don't see your server in the dashboard?
You will possibly need to relog. Look below to see steps on how to relog.
How to relog the Dashboard.
First, you will need to go to the dashboard (https://tickettool.xyz/) . Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.
Note:
You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[long lake]

А почему у меня иногда текст не меняется?

[robust sandal]

леди гага

Why doesn't my text change sometimes?

Russian (ru) → English (en)

[humble anchor]

uhh

how do i make a transcript channel

[scenic plinth]

You will have to create one, or use an existing one.

Below will tell you how to save a transcript channel.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[humble anchor]

ty

thanks @scenic plinth

[iron night]

Gave 1 Rep to zLoveMySkills (current: #6 - 63)

[humble anchor]

lol

[scenic plinth]

Your welcome, have a nice day!

[scenic plinth]

Что вы подразумеваете под "не меняет текст?"

[humble anchor]

when i put a message in the opening ticket, how can I ping a staff member in it?

[urban galleon]

If I redeem my premium by voting, do I get only 1 server with premium or as many servers as I want?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[humble anchor]

kk

[urban galleon]

@scenic plinth are you able to help with this>

[scenic plinth]

Hey so I just checked this for you. When you buy (or redeem) a premium key it will give you a set duration to how long that key lasts for (Ex. 1 month purchase = 1 month premium)

You can only have the key set to one server. So therefore to answer your question, no.

[urban galleon]

Alright. Thanks, @scenic plinth! Your answer was extremely helpful :)

[iron night]

Gave 1 Rep to zLoveMySkills (current: #6 - 64)

[scenic plinth]

No problem, glad I could help you! Have a great day!

[humble anchor]

btw, how do I put a channel in it?

{#channel name} doesn't work

[scenic plinth]

Try <#channelid>

So like [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) #🆘│community-support

[humble anchor]

<#information> also didn't work

oh id

works now

danke

[scenic plinth]

Yeah, sometimes discord glitches with the "new lines" thing and doesn't "ping" channels, glad I could help!

[charred skiff]

how can i do transcript but when i send this command the bot send the message to a certain room?

[scenic plinth]

With the command it sends it to the room it was used in as like a "text and respond" command. To save it to a certain channel you have to use the reaction.

[charred skiff]

Alright. Thanks 🙂

Alright. Thanks @scenic plinth 🙂

[iron night]

Gave 1 Rep to zLoveMySkills (current: #6 - 65)

[scenic plinth]

Glad I could help. Have a great day!

[autumn solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[hidden escarp]

The bot does not work on my server

@wicked scroll

@pale pilot

@fleet lantern

@hybrid dagger

[atomic solstice]

Please don't randomly ping staff

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[prime bridge]

' Raqd.#0001 has been warned!
They were notified via dms.

[small tulip]

How to set the bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

here ^^ @small tulip

[small tulip]

ty

[atomic solstice]

np

[fading mauve]

Does anyone know when the reactions fix is coming? Its been like a few weeks and i'm still waiting for it

[dense notch]

I need help

[rough moth]

What do you need

[rough moth]

What reaction fix?

[pale pilot]

Discord is really slow when it comes to this issue

[craggy geyser]

The fix for the below issue

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[rough moth]

I’ve never had that problem

[rough moth]

Discord is slow for everything lol

Takes a while to get something fixed or solve an issue you have

[craggy geyser]

It's quite common. More common the more tickets that are created with the given reaction

[old gulch]

is it possible to customize the reactions for panel upon someone's msg

[shadow axle]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[old gulch]

I mean is it possible to link a panel reaction on other msg

[jade topaz]

hello

how do i make a ticket? like that people will be able to make a ticket

in here

[thick kindle]

Hey
I have a problem
As soon as a member tries to open a ticket on my server, no ticket will open. But the bot reacts to the reaction that the member reacted to, but nothing happens afterwards.
The bot has all permissions and I have set everything correctly as far as I know.
I wanted to ask whether this was due to the bot or whether I had overlooked something.
Andrin

[craggy geyser]

The bot doesn't react to reactions so that isn't an issue. Does it open tickets for you at least?

[thick kindle]

The bot only makes tickets for administrators and not for any other role or member who has administrator rights

[sacred river]

انا بدي اذا احد فتح تكت يلاقي رسالة كيف؟

[craggy geyser]

Double check that you haven't set the open ticket reactions to support team only

[robust sandal]

ღ𝓗𝓐𝓟𝓟𝓨ღ

I want if someone open a book to find a message how?

Arabic (ar) → English (en)

[sacred river]

I want if any one opens a ticket find a massage how?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[sacred river]

اوك

[robust sandal]

ღ𝓗𝓐𝓟𝓟𝓨ღ

Okay

Arabic (ar) → English (en)

[stone thicket]

the bot doesnt mention the selected role

this but no ping

@safe prairie can you help me pls?

[sacred river]

الرابط معلق او ما ادري ايش في

[safe prairie]

Roles or member, that was ping in a embed will not be pinged. You have to write the roles, that you will ping in the message text, not in the embed

[stone thicket]

oh ok ty

[robust sandal]

ღ𝓗𝓐𝓟𝓟𝓨ღ

The link is suspended or I don't know what is going on

Arabic (ar) → English (en)

[pseudo ether]

Hello

[scenic plinth]

/ar I don't know what link you are trying to go to, but click the link I will have the bot send below please.

[robust sandal]

أنا لا أعرف ما الرابط الذي تحاول الذهاب إليه، ولكن انقر على الرابط سيكون لي بوت إرسال أدناه من فضلك.

English (en) → Arabic (ar)

[pseudo ether]

I added the ticket tool bot to a server

[humble sequoia]

https://tickettool.xyz/manage-servers

[pseudo ether]

and when i go to the manage section the server does not pop up there

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Relog into the dashboard please. It's a common thing.

[jade topaz]

hello i have a question, how can i make i so that when someone creates a ticket the "support team" gets pinged

[pseudo ether]

I appreciate all your help

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[pseudo ether]

it works now, thanks!

[scenic plinth]

Try that Electra :)

[scenic plinth]

No probs, have a great day!

[jade topaz]

works thankyou <3 have a nice day

[scenic plinth]

No problem have a great day :)

[sonic yacht]

what is the command?

[brave jackal]

Is tickettool working correctly, for some reason it completely stopped working for me.

Reactions to close a ticket don't work

any close, reopen, etc commands don't function

[scenic plinth]

Your "prefix" should be $

If you changed it and can't find it, run @Ticket Tool#6207 debug

[scenic plinth]

Run $debug in the server for me please

Provide the link as well please

[brave jackal]

lunk to?

link*

[golden drum]

I am having a issue similar to this, my closed tickets can not be viewed by any role except ones with administrator, even though discord channel permissions are set up correctly. I have looked in the panel for 30 minutes and can not find where to fix this issue. The bot is overriding my channel permissions.

[brave jackal]

No Response from the bot.

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

Make sure to configure those options

[scenic plinth]

Invite me to the server in DMs please

[golden drum]

they are configured correctly, it's only the closed tickets i am having issues with. will triple check this though, and update you ASAP. Thank you

[scenic plinth]

@brave jackal

Can you ensure you have enabled premium bot on your server please? Seeing you have premium bot invited.

[brave jackal]

We believe we have found the issue, we missed the payment.

Thank you @scenic plinth

[iron night]

Gave 1 Rep to zLoveMySkills (current: #5 - 67)

[scenic plinth]

Alright let me know if there is further issues. Have a great day!

[golden drum]

Kenzie, so when i go into the panel config closed tickets isn't even one listed, yet the bot is still overriding my permissions on it

[scenic plinth]

The bot overrides set category permissions. What you can do is go to "support team closed options" and configure them. Those are the default permissions given when a ticket is closed. Just like how it also has the "open" permissions.

[humble sequoia]

-- moved to ticket --

[scenic plinth]

It was resolved 👍

[prime bridge]

KNGJonyOld has been silenced for 10m
Reason: Posting Discord Server Invites

KNGJonyOld#6580 | 750760027169751181

[scenic plinth]

Try an advertising server next time :)

[raw blaze]

Can anyone help me with ticket tools?

I add the bot to the server, but when I click on the reaction, nothing happens

[static geyser]

what is this error?

[tribal cedar]

Its missing the view channel perm for tt in #feedback

@static geyser

[tribal cedar]

Run $debug in your channel. It may be missing perms

[static geyser]

im still able to open a ticket just get that error

[tribal cedar]

Right. You need view channel perm for the #feedback channel for the bot

[static geyser]

honeslty some other mod set this up in my discord and now they are gone

wdym by #feedback

we have a channel where everything gets logged and another for members to react in

[tribal cedar]

Do you have a category feedback?

Ah ok well maybe #🎫│make-a-ticket is a better idea for you.

[scenic plinth]

It cannot view that channel or "category" as it is trying to say. Therefore it will not create a ticket in that category until you allow it to view it.

[jade topaz]

Hi, I want my ticket tool to ping the moderators and admins when someone opens a ticket. How can i do that?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

:)

[jade topaz]

wow, you answered very fast. Tysm!!

(sorry for ping in reply)

[eager cargo]

Don't be sorry! Also my pleasure

[jade topaz]

@eager cargo Sorry for the ping, it didn't ping the staff team.

do I have to put the {?

[eager cargo]

Yes

[jade topaz]

Fixed, @eager cargo one more thing I promise ill leave you alone for some reason the mods cant see the channel how can i fix this?

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

:)

[jade topaz]

i did that its still not letting them see

[eager cargo]

Whats your server ID

[jade topaz]

817300393066496000

[eager cargo]

Thats because you don't have any set

[jade topaz]

@eager cargo question how were u able to look my info up that easy?

[eager cargo]

It's a support team feature

[scenic plinth]

Support Team members have access to find your servers easier.

[jade topaz]

Oh, cool.

[eager cargo]

Indeed, ya got everything in place?

[jade topaz]

Yep, thank you for the help Quo.

[iron night]

Gave 1 Rep to Quo (current: #2 - 97)

[eager cargo]

My pleasure Koop

[jade topaz]

Hi, is there support

[timber monolith]

I want to make certain roles be able to see opened tickets. how?

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

@timber monolith Try the above please^

[timber monolith]

thanks

thanks @scenic plinth

[iron night]

Gave 1 Rep to zLoveMySkills (current: #5 - 68)

[scenic plinth]

No problem. Have a great night!

[scenic plinth]

Stating your issue gets help faster, I can help you.

[jade topaz]

How to invite someone to receive a ticket

[scenic plinth]

I don't necessarily know what you mean by this, but you can create a channel invite where the panel is posted or simple send the message link.

[jade topaz]

I mean, how can I let the person collect the ticket

Also, where is the Arab support?

[scenic plinth]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[jade topaz]

Thank

[scenic plinth]

Also your feature would be "claiming" a ticket tool premium feature.

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[frosty fox]

Como agente usa o bot ticket?

[scenic plinth]

Este es un bot de tickets ...

[frosty fox]

Eu não sei usar

Sei q o prefixo é $ mas n sei qual comando eu uso

Para usar

[scenic plinth]

Faça login no painel. Um link será deixado abaixo. você também pode visitar os documentos que mostram como configurar a inicialização

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

https://tickettool.xyz/manage-servers

[frosty fox]

Vou usar outro bot

[raw blaze]

Hello Goodnight. Could you let me know if it is possible to change the message of deleting a ticket?

That message

[jade topaz]

I open a german Ticket I have a problem with the Ticket Tool

[raw blaze]

Kenzie, pode me ajudar?

[scenic plinth]

Not to my knowledge no, sorry.

[raw blaze]

Sem problemas hahaha 🙂

Obrigadooo

[scenic plinth]

If you can speak here I can try to help you but if you opened a ticket it's probably better to wait

[scenic plinth]

Não tem problema, tenha uma boa noite!

[atomic solstice]

Hi, It's not possible to change that message

[raw blaze]

Ahhh, ty

[atomic solstice]

np

[robust sandal]

GempkA

آه، أنت

Albanian (sq) → Arabic (ar)

[old gulch]

is it possible to link a panel reaction on other msg

[misty geode]

hiii i already configured the category where i want the ticket to be sent and closed but it still won't work :((( i already gave the bot permissions.

[scenic plinth]

No sorry this isn't a feature

[scenic plinth]

Is the bot giving you any errors when you open the ticket? Example [ERROR: Missing Permission in #Category View_Channel]

If not make sure there isn't 50 channels in the category. Discord limits 50 channels per category.

[misty geode]

hmm it isn't. there's only 3 channels under the category.

[scenic plinth]

Run $debug in the server for me

Ok and you are sure you have the category saved?

[misty geode]

hmm yes but let me do it again just to be sure

[scenic plinth]

Alright

[misty geode]

it's already saved but it keeps appearing on the very top of all the categories

oh right is it ok if i delete this? hehe

(additional: when we close the ticket, it appears under the category i assigned but only when we close it :< )

[craggy geyser]

How many tickets are in the category for open? If there is 50 then that is why, as discord has a limit of 50 channels per category

Oh, Nevermind. That was asked

[craggy geyser]

Yep. If needed again you can also just send the link as it let's proficient/support see that embed (it links to a message sent in a private channel here)

[shadow grove]

здравствуйте мне нужен администратор

[robust sandal]

Soap-2017

Hello I need an administrator

Russian (ru) → English (en)

[shadow axle]

@shadow grove ?

[shadow grove]

куда могу обжаловать на запрет

куда можно подать обжаловать запрет при входе на игровой сервер

[robust sandal]

Soap-2017

where I can appeal against the ban

Russian (ru) → English (en)

[robust sandal]

Soap-2017

where you can file to appeal the ban when entering the gaming server

Russian (ru) → English (en)

[mystic hound]

/ru @shadow grove this server is not related to any games, you are in the wrong place

[robust sandal]

@shadow grove этот сервер не связан ни с какими играми, вы находитесь не в том месте

English (en) → Russian (ru)

[shadow grove]

тогда скажите куда можно обратиться насчет этого

[robust sandal]

Soap-2017

then tell me where you can turn about it

Russian (ru) → English (en)

[scenic plinth]

/ru Try contacting the games Support, we can't help you with that.

[robust sandal]

Попробуйте связаться с поддержкой игр, мы не можем помочь вам в этом.

English (en) → Russian (ru)

[shadow grove]

какой канал поддержки дай ссылку описания пожалуйста чтобы я мог обратится

[robust sandal]

Soap-2017

which support channel give link descriptions please so I can contact

Russian (ru) → English (en)

[scenic plinth]

/ru Well what game were you banned from?

[robust sandal]

Ну, в какую игру тебе запретили?

English (en) → Russian (ru)

[shadow grove]

battlefield 3

[scenic plinth]

/ru So search "how to appeal ban on battlefield 3" that's all I can help you with. This server is for ticket tool, not battlefield 3 support.

[robust sandal]

Так что ищите "как обжаловать запрет на поле боя 3", вот и все, что я могу вам помочь. Этот сервер для билетного инструмента, а не для поддержки Battlefield 3.

English (en) → Russian (ru)

[misty geode]

ooh I seee.

[formal dust]

How do I setup ticket tool bot logs

[misty geode]

hmm is there anything else i can do about it? oof.

[scenic plinth]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[scenic plinth]

The option next to it is the "logging" such as ticket creation, ticket deletion, etc. Below thay you will see the options you can log.

[formal dust]

What do I put for transcript channel

@scenic plinth

[scenic plinth]

Avoid pinging for support please, but put the channel you would like the logs to be in.

[formal dust]

So I put transcript as modmail log and logging channel as modmail log

[scenic plinth]

"Transcripts" are basically just the last 200 words saved, allowing you to come back to it later.

[formal dust]

Oh ok

[scenic plinth]

If thats what you wish to do yes 👍

[formal dust]

Is it necessary

Or unnecessary

[scenic plinth]

No it is not, saving transcripts are optional, but if you want to save them than yes it is.

[jade topaz]

J'ai une question

[robust sandal]

Trying to translate to French but detected as French.
Please don't waste translations by trying to translate to the same language.

[robust sandal]

Trying to translate to French but detected as French.
Please don't waste translations by trying to translate to the same language.

[jade topaz]

Oups

[junior grotto]

How to open a close ticket

[misty geode]

hello! after tweaking around with it a bit more, i finally got it to work thank you for your help hehe

[mystic hound]

you can click on the 🔓 reaction that'll pop up once a ticket is closed

(this only works if you have two step ticket enabled)

[hearty coral]

the server i want to activate ticket tool in wont pop up on dashboard

[craggy geyser]

Also you have to have visibility to the ticket. You can't open your own ticket if you can't see it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

Two of us posted that together. Follow this. Make sure it is relog not refresh

[hearty coral]

thank you so much! i love you all, thank you for the help

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 38)

[hollow yoke]

How to ping a role when ticket opens?

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[vivid bone]

السَلٱمٌ عـَلـْيگمّ-ۈرحـْمّـٌة ٱللـّہ ﯙبُرگـّاتہ

[robust sandal]

Azure Quota Exceeded

Cannot translate 48 characters because this server's Azure quota has been exceeded.

Azure Quota Remaining

10

Azure Quota Total

22000

[shadow axle]

/en السَلٱمٌ عـَلـْيگمّ-ۈرحـْمّـٌة ٱللـّہ ﯙبُرگـّاتہ

[robust sandal]

Azure Quota Exceeded

Cannot translate 48 characters because this server's Azure quota has been exceeded.

Azure Quota Remaining

10

Azure Quota Total

22000

[twin nacelle]

I made a ticket panel. When someone opens a ticket, all people can see the ticket and send messages there. Why does this happen?

I only want my support team (co-owner, owner, and mod) to see the ticket, but others can as well

[autumn solstice]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[twin nacelle]

and one more thing. How do i delete my ticket by just pressing the 🔒emoji

and then the ✅

because us mods, they need to delete the channels to delete the ticket so .....

[autumn solstice]

yes

[twin nacelle]

but it doesn't delete

[craggy geyser]

It closes. If you turn of two step ticket in general setting it will delete

[twin nacelle]

ok

does it delete?

[craggy geyser]

The current way you are doing it, there should be a new embed with reactions at the bottom. One of those reactions is ⛔ which deletes it. But if you turn off two step ticket, the tick will delete the ticket

[twin nacelle]

ok thanks

[iron night]

Gave 1 Rep to Swiftgale (current: #8 - 39)

[dense notch]

Dead chat

[true oxide]

how do i make that only the user who opened the ticket can see it?

[prime bridge]

Tdøt has been silenced for 10m
Reason: Posting Walls Of Text

Tdøt#9123 | 643207116219219978

[scenic plinth]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[scenic plinth]

@true oxide ^

[true oxide]

still does not work

[scenic plinth]

Who can see it?

[twin nacelle]

he wants to know how to make the person who opened the ticket see it

[true oxide]

without the others seeing it

[scenic plinth]

Oh, when he said "only the user" that made me think differently.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

Wrong one... but after you define a support team role, you can go under "permission options" and see the list of permissions.

This will give you options such as "Support Team Open" and "User opened"

Deny "support team open" to "read messages" and they will not be able to view the channel, however placing "user opened permissions" allowed will allow the user to see the channel.

[craggy geyser]

One thing to add to this. Anyone with the administrator permission (and also the server owner regardless of permission) will still see all tickets

[plain horizon]

hola buenas como se pone un ticket para una devolucion

[robust sandal]

Azure Quota Exceeded

Cannot translate 54 characters because this server's Azure quota has been exceeded.

Azure Quota Remaining

10

Azure Quota Total

22000

[scenic plinth]

Hola, no creo que ofrezcan reembolsos por primas. Sin embargo, puede visitar #🎫│make-a-ticket y hacer clic en la reacción para ver qué puede hacer el soporte de facturación por usted.

[rough moth]

The claim command doesn’t seem to be working

But when I use the reaction it does

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[rough moth]

https://discordapp.com/channels/509192800865353738/662692902245498910/847150466164981800

Still doesn’t work

Nvm

I got it to work

[ruby roost]

hello

how i can find ticket tool code

[atomic solstice]

if you mean the code of how the bot works then the easy answer is You can't

if you mean other code then please elaborate

[ruby roost]

no i remember you put the bot code if i want create one

but i cant find it

[pale pilot]

For a reason

[atomic solstice]

^^

[ruby roost]

nope

[pale pilot]

Oh??

Tell me then

[scenic plinth]

Are you talking about creating a bot or claiming premium?

[ruby roost]

i like to upgrade my program skills

[abstract wigeon]

What do you mean?

[pale pilot]

Nobody is stopping you

[abstract wigeon]

Do you mean you want to upgrade to Premium?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[abstract wigeon]

Here are the links ^^

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[atomic solstice]

no they literally mean the bot's code

[ruby roost]

i want to upgrade my program skills so i found bot cods and create it

[atomic solstice]

nobody is stopping you from improving

[pale pilot]

As I said, you can't find our code for a reason

[abstract wigeon]

Well your not getting TTs code.

As I know TT has never been open source.

[scenic plinth]

There are YouTube videos to help you with creating bots. Search "discord developer portal"

[ruby roost]

👍

[ruby roost]

no i want the bot code

[mystic hound]

We cannot give you ticket tool's code. Its private for a reason

[scenic plinth]

Oh well they answered that.

[ruby roost]

oh okay

[ember fern]

Peace be upon you. I have a problem with the reaction. The member presses the reaction and does not open the tick

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[ruby roost]

i thinki found system code

[radiant moss]

You didn’t and you won’t. Ticket tool’s code will not be found anywhere. Please stop asking and talking about it

[ruby roost]

okay

[jade topaz]

I've lost access to my discord account with an active subscription for @humble sequoia on it.
I still have email-access to the email used for tickettool.xyz.
I think some menu somewhere said I can change the account the sub is on? How?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[atomic solstice]

Hi you should be able to change it from the subscriptions page, the second link in the embed above ^^

[jade topaz]

That page tells me to login with discord... do I login with my new discord then?

[atomic solstice]

yes, you should be able to log in witht your new discord and then hit the manage subscriptions button and there login with the email

[jade topaz]

Changed these, but it still tells me I have no subscriptions to manage (?)

[pale pilot]

Did you refresh the page?

[jade topaz]

Ctrl+F5, yes

Maybe wait 10minutes ? :p

[pale pilot]

Try Shift + f5

I can see the subscription under your account

[jade topaz]

Works now. Thank you!

[pale pilot]

No problem! 🙂

[jade topaz]

But there's no way (except for manually) to get the config from my old server without having the key saved.. right? D:

[pale pilot]

We can do that for you if you want

We only need the server ID of your old server

[jade topaz]

😮

old server ID: 833337743898574938
new server ID: 846532485286592542 (the one I just moved my premium subscription to)

[soft geyser]

how do I create a custom command?

because I want to make the ticket ping staff

[atomic solstice]

you can make the ticket ping staff with the Ticket message

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[pale pilot]

@jade topaz done 🙂

[soft geyser]

ah k

thx

[jade topaz]

Actual legend
11/10 great support! 😄

[pale pilot]

Thanks! That would fit perfectly in #📈│reviews if you don't mind 😄

[reef tusk]

can someone help me to set up the bot

[pale pilot]

#573205317870157855

[reef tusk]

i type "$setup" and it wont work

oh ok thx

thanks @pale pilot

[iron night]

Gave 1 Rep to Simple (current: #5 - 68)

[wise kestrel]

Hi! I have a problem. when the people make a ticket, all the rest of the server can read and write in that chanel, how can i set the option of see chanel for @ everyone off?

[tribal cedar]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[wise kestrel]

yes, its in red, but dont work

[craggy geyser]

It won't change existing tickets. Only new ones

[wise kestrel]

i know, we made like 10 tickets whit my team to test that XD

[scenic plinth]

Run $debug in the server for me please and send me the link.

[wise kestrel]

dm or here?

[scenic plinth]

Works either way

[proven void]

Hello... Can anyone think of a reason why a particular user would not see the react emoji for a ticket panel?

[wise kestrel]

https://discordapp.com/channels/509192800865353738/662692902245498910/847193822797758544

[tribal cedar]

Seems like you missing read messages

[proven void]

No one else seems to be having the issue

[scenic plinth]

Allow the bot to read messages please. The bot cannot manage categories it cannot see.

[tribal cedar]

Is their role blacklisted? Though I think they would still see reaction.

[proven void]

not that I can see...

they have only a few roles and they are no different from others that have created tickets even this morning

[tribal cedar]

That doesn't even seem like its possible. Not too sure sorry.

Let's see what Kenzie has

[proven void]

I had them send me a screenshot of the channel

[scenic plinth]

They would be able to see the reaction. It can be a problem with their discord which can be solved usually by restarting the device and in most cases uninstalling and re-installing the app.

[tribal cedar]

Yea thats all I can think of too.

[proven void]

oof

I might be able to get him to restart but trying to walk him through installing the app again is going to be a no from me dawg

lol

[wise kestrel]

that was the problem? damn, it was so easy, im very stupid, thanks people

[tribal cedar]

Anytime

[tribal cedar]

If the issue still occurs come on back

[scenic plinth]

If they can't see more than just that channels reactions that they will need to check their user settings most likely.

[proven void]

their user settings? What could they set that would disable that?

I'm asking because off the top of my head, I can't think of one

not saying your wrong just trying to help this guy out

oh wait..

he's in the browser

is there any known issues with browsers?

[scenic plinth]

Well first can he see any other reactions?

[proven void]

do you mean reactions in general?

on any messages?

[scenic plinth]

Yes

[proven void]

checking

I just logged in with an alt and I see the react emoji for the ticket with no issue

so he doesn't see any react emoji

wtf

[scenic plinth]

So there can be one of two things here.

Either he has an extension blocking reactions or his user settings prevent this.

[proven void]

yeah... I'm right there with you since it's the browser

[mystic hound]

make sure these two are enabled

[scenic plinth]

Since desktop is different, please have him go to "User Settings" ---> "Text and Images" ---> I want you to see if he has "show emojos on messages" enabled

[proven void]

checking

le sigh... that was it friends.

Thanks! I had no idea that was a thing

[scenic plinth]

It's a desktop feature, glad we found the issue!

[proven void]

umm... thanks @scenic plinth

[iron night]

Gave 1 Rep to zLoveMySkills (current: #5 - 70)

[proven void]

Thanks @mystic hound

[iron night]

Error: You're still on cooldown

[proven void]

whatever... I thank who I want!

[mystic hound]

its good no worries, kenzie did all the work anyways

[proven void]

no no...

thanks @mystic hound

[iron night]

@proven void :: You can't rep Light#1591 for 59 minutes and 37 seconds. Try coming back later?