🆘│community-support

[scenic plinth]

/ar Sign into the link I just provided for you above please, you were trying to sign into the docs.

[robust sandal]

تسجيل الدخول إلى الرابط أنا فقط قدمت لك أعلاه من فضلك، كنت تحاول تسجيل الدخول إلى مستندات.

English (en) → Arabic (ar)

[lone nymph]

لا أستطيع تسجيل الدخول لماذا

[robust sandal]

مــــستر لوفـــــ

I can't sign in.

Arabic (ar) → English (en)

[last magnet]

معرفه الخادم إلى هو كوبي ايدي سيرفري صحيح؟؟

[robust sandal]

𝐓𝐇𝐄 𝐊𝐈𝐍𝐆𝐒

Knowing the server to kobe Eddie Serfrey right?

Arabic (ar) → English (en)

[lone nymph]

كيف أضيف هذا الألي في سيرفري لم أفهم

[scenic plinth]

/ar Yes, if that is the server you are having problems with. I will try to get a Support Member to help you as soon as I can, they have tools to help you that I don't have access to.

[robust sandal]

نعم، إذا كان هذا هو الخادم الذي تواجه مشاكل معه. سأحاول الحصول على عضو دعم لمساعدتك في أقرب وقت ممكن ، لديهم أدوات لمساعدتك لا يمكنني الوصول إليها.

English (en) → Arabic (ar)

[robust sandal]

مــــستر لوفـــــ

How to add this robot to Cervery.

Arabic (ar) → English (en)

[lone nymph]

أقصد

[scenic plinth]

Invite it through the dashboard link I sent.

[lone nymph]

كيف أضيف تذكرة

[last magnet]

حسننا اسرع في لقاء شخص لمساعدتي @scenic plinth

[scenic plinth]

/ar Invite it through the dashboard link I sent.

[robust sandal]

دعوته من خلال رابط لوحة القيادة التي أرسلتها.

English (en) → Arabic (ar)

[robust sandal]

𝐓𝐇𝐄 𝐊𝐈𝐍𝐆𝐒

Well, hurry up and meet someone to help me @scenic plinth.

Arabic (ar) → English (en)

[lone nymph]

كيف أضيف تذكرة في خادمي

لم افهم ابدا

[scenic plinth]

/ar I know, please be patient with me.

[robust sandal]

أعلم، أرجوك كن صبورا معي.

English (en) → Arabic (ar)

[robust sandal]

مــــستر لوفـــــ

How to add a ticket in my server

Arabic (ar) → English (en)

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[lone nymph]

نعم دخلت وبعد ذالك

[scenic plinth]

/ar Follow that guide please.

[robust sandal]

اتبع هذا الدليل من فضلك.

English (en) → Arabic (ar)

[robust sandal]

مــــستر لوفـــــ

Yes, I went in and after that.

Arabic (ar) → English (en)

[lone nymph]

أنظر ماذا يقول لي ارجوك ساعدني

ارجو الرد بسرعة

من فضلكم

[scenic plinth]

/ar Please sign into this link: https://tickettool.xyz/manage-servers

The link you are trying is the documents, you can't manage servers through that.

[robust sandal]

يرجى تسجيل الدخول إلى هذا الرابط: https://tickettool.xyz/manage-servers

الرابط الذي تحاول هو الوثائق ، لا يمكنك إدارة الخوادم من خلال ذلك.

English (en) → Arabic (ar)

[last magnet]

أخبر صديقك في مشكلتي @scenic plinth #841696865175339068

[robust sandal]

𝐓𝐇𝐄 𝐊𝐈𝐍𝐆𝐒

Tell your friend about my problem@scenic plinth #841696865175339068

Arabic (ar) → English (en)

[lone nymph]

والآن ماذا أفضل حتى أضيف تذكرة في خادمي

[robust sandal]

مــــستر لوفـــــ

Now what's better until I add a ticket to my server?

Arabic (ar) → English (en)

[lone nymph]

ارجوكم ساعدوني

[robust sandal]

مــــستر لوفـــــ

Please help me.

Arabic (ar) → English (en)

[scenic plinth]

/ar Yes, you have to add Ticket Tool to your server, there you will be able to access the bot settings.

[robust sandal]

نعم، لديك لإضافة أداة تذكرة إلى الخادم الخاص بك، وهناك سوف تكون قادرة على الوصول إلى إعدادات بوت.

English (en) → Arabic (ar)

[hot walrus]

Hello, when I try to open a ticket tin my server. The bot does not make a new channel

can someone help me with this?

[fluid hawk]

tf?

[scenic plinth]

Run $debug in the server.

[hot walrus]

ill give it a shot hold on

Still cant use the 📩 to open a ticket

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[abstract wigeon]

^^

[hot walrus]

ID as in the channel name?

[scenic plinth]

The panel ID, example $panel 1

[hot walrus]

Alright the command worked the panel doesn't ill be patient and incase it is still happening in a few days i'll ask for an opdate

update*

[scenic plinth]

You can also be sure the bot has permissions to "add reactions", this could be another thing as the discord readtion issue is only happening to some servers.

[jade topaz]

Is there a way to change the ticket tool profile pic and name?

[scenic plinth]

You can't change the picture, but you can change the nickname yes.

[jade topaz]

damn, alright thank you

[hot walrus]

Alright thanks for the support Kenzie

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #6 - 51)

[scenic plinth]

Your welcome Theo :) Have a nice day!

[hot walrus]

You to! :)

[jade topaz]

is there a way i can change the $new command to a different word? and is it possible to have more than 1 prefix?

[scenic plinth]

You can only have one prefix and no you cannot change it to another word.

[fathom mountain]

I was trying to make the ticket message ping a role but it didn't work, figured out it could've been because the embed was sent too but i can't figure out how to delete the embed entirely, it stays there
Is there a way to remove the embed entirely?

[safe prairie]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[safe prairie]

@fathom mountain can this help you?

[fathom mountain]

it pinged the role but it didn't mention, the role has access to the channel too

[safe prairie]

Do you have the Role Mention wrote in the Message Text and not in the Embed? Pings in Embeds doesn't work

[fathom mountain]

yep, it isn't in the embed, it's on the plain message

[safe prairie]

Interesting, can you try to use the role ID?
If you activate the Developer Mode by Advanced in the Discord Settings you can right click at a role and copy the ID. In the Ticket Message Text you have to write <@&ID>

[fathom mountain]

ive done that, but it's still the same

[pale pilot]

Make sure the bot has permissions to mention @ everyone @fathom mountain

[fathom mountain]

let me try that

ah, now it does, i should've checked the permissions in the first place
thank you for helping me

[jade topaz]

when using the command $new can you ping a specific role? such as Ex: $new @role reason i've tried it and it doesnt show the role being pinged and doesnt show the reason

[deft coral]

how to transfer subscription to other server?

[jade topaz]

how do i do a ticket?

[wicked scroll]

you can ping a role when the ticket is created

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[wicked scroll]

@deft coral ^ just select your new server

[deft coral]

Thanks!

[iron night]

Gave 1 Rep to otaviocng (current: #11 - 26)

[jade topaz]

is there no way to have the ticket ping a role upon creation. as in like if i open a ticket and want to ping a specific role for it at a certain time

[wicked scroll]

Are you referring to creating tickets on this server? Read more at #🎫│make-a-ticket
If you want to configure it on your server, check #573205317870157855 or

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[last magnet]

ممكن مساعده

[jade topaz]

yes, on my server. for instance. i make a ticket using $new and want to ping the role (technical support) when the ticket is created but then afterwards i make another ticket and want to ping the role (Help) when the ticket is created. How would i do that? how would i ping a specific role upon creation?

[wicked scroll]

you can ping a role when you use $new, but it will have no effect on the ticket when created

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[wicked scroll]

follow the instructions above to ping a role when the ticket is created ^

[jade topaz]

ok so it wont show that you pinged that role, but anyone with that role will be pinged in the channel created?

[wicked scroll]

For example, if the user uses $new <@&642118166243311646> (the "demo role" will be pinged) on the channel, and the ticket will be created

in this case, the ticket will be opened to the person who used the command

[jade topaz]

who i will disable this

[wicked scroll]

The transcript?

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

but he send on my dm

[wicked scroll]

Dashboard -> Panel Configs -> Settings -> Logging Options ---> Direct Message Transcript

[real tangle]

Do anyone want to do bulk sales?

[gloomy robin]

How do I invite the premium ticket bot?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[scenic plinth]

Try that :)

[gloomy robin]

I purchased premium, but theres no invite link for the premium bot that I can find

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[radiant moss]

Press on here

[gloomy robin]

perfecto thank you

thanks @radiant moss

[iron night]

Gave 1 Rep to Tinyy (current: #9 - 28)

[radiant moss]

No problem

[quaint crystal]

hey how do i add mods to the tickets

so when im not available the mods can handle the situation

anyone????

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[radiant moss]

@quaint crystal add there role here

[covert saddle]

can i change the Command Style Tickets?

like the command of it

[atomic sage]

Is there maintenance in the premium ?

@radiant moss

[radiant moss]

No

[gloomy robin]

So I have premium in my server but when you click to open a ticket it doesnt do anything. Any fix?

[tranquil idol]

Tonyy

When is the ticket tool bot gonna be fixed

[gloomy robin]

oh its down?

[tranquil idol]

In my server its down

[gloomy robin]

Not working in mine as well

[tranquil idol]

If i clixk to that ticket it doesnt work

Ah

[gloomy robin]

Yep same problem

[tranquil idol]

Tinny when its going to be fixed

[jade topaz]

iis it possiblle to delete multiple tickets at once?

[atomic sage]

How does the premium bot not work even though the bot is on the server and online ?

[radiant moss]

Do you have the bot enabled?

[atomic sage]

Look

[gloomy robin]

Mine doesnt have a time it just says Active

[scenic plinth]

Did you invite and enable the bot for that server?

[gloomy robin]

Where is the enable option? The subscription is saved to my server already.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic plinth]

Invite it through there, the premium and regular bot are two different bot.

[tidal wedge]

I cannot figure out where or how to give a role with no mod the ability to see the tickets.

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[gloomy robin]

When a ticket is opened is there an option to have a different ticket name show up instead of ex ticket-129

[tidal wedge]

Thank you, also the tickets we're glitching and not working. Though I may have fixed it and need to test it out. I'll come back if it doesn't.

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[jade topaz]

advertising

778341212301951047

[eager cargo]

Do you and that user have any mutual servers?

[jade topaz]

Yes

[tame tree]

How do I get the premium bot to my server!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

^

[tame tree]

Thanks

[eager cargo]

Is this the only server you have in common? If so please provide proof.

[jade topaz]

No im namy servers , not only this

[eager cargo]

Alrighty, then unfortunately we cannot take action.

[jade topaz]

Ok thanks

[eager cargo]

My pleasure

[eager cargo]

My pleasure

[jade topaz]

@eager cargoPaid for premium but never received the key

Any ideas

[eager cargo]

When did you pay

[jade topaz]

10 mins ago

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[eager cargo]

Go to the second link then follow these steps

[jade topaz]

Thanks for instant support

[eager cargo]

Anytime

[jade topaz]

so i made a panel and when i make it create a tick it says "support will be with you shortly" what do i do?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customise it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

You can change the ticket message there ^

[jade topaz]

i just want to claim the ticket though

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[eager cargo]

There ya go

[jade topaz]

thanks!

[eager cargo]

My pleasure

[jade topaz]

ok so when i did that, now when i do $claim it just deletes my message

[eager cargo]

You can't claim your own tickets

[jade topaz]

oh

[covert saddle]

anyone?

[scenic plinth]

You can't change the name of the command no

[covert saddle]

mhm why?

[jade topaz]

hi

can anyone help

yeah i need help too

[scenic plinth]

@jade topaz @jade topaz Sure I can help, just state the issue!

[jade topaz]

when i make a ticket

[jade topaz]

how can i get notification when someone creates a ticket

others can see it too

[scenic plinth]

It's not a possible option, I'm sorry.

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

ty

[scenic plinth]

You can make the bot ping roles, this will be shown in the message below this.

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

Your welcome, have a great night!

[jade topaz]

but its already off

and everyone sitllc an see it

[scenic plinth]

Odd, make sure ticket tool has permisions to manage permissions and manage channels

[jade topaz]

thanks

[iron night]

Gave 1 Rep to zlyzzツ (current: #6 - 52)

[jade topaz]

can u join my server and help

[scenic plinth]

Your welcome, have a great rest of your night!

[jade topaz]

the servfer im trying to make a ticket thing wont pop up

every other one of my server do but not the one im trying to work on

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

i have 2

[scenic plinth]

Tey relogging into the dashboard

[jade topaz]

can u join my server and help me

cuz idk what to do 😦

[scenic plinth]

I don't know if I can, run $debug and show me what it sends you.

[jade topaz]

k

https://discordapp.com/channels/509192800865353738/662692902245498910/841893594821820437

[scenic plinth]

Ok, so I am realizing quite a few issues here.

[jade topaz]

so?

what

do i do

😦

[scenic plinth]

Please manage your role permissions for the "Ticket Tool" role, the bot should be able to read messages, manage roles, manage channels, and manage messages for it to function properly.

[jade topaz]

k

[scenic plinth]

Once done try to open a ticket again and see what happens

[jade topaz]

@scenic plinth the problem is i already gave ticket tool the roles when it first joined

[scenic plinth]

Ok, can you try managing the category for me please and give the bot those same permissions through the category?

[jade topaz]

category?

[scenic plinth]

Your channel permissions are "bad", therefore ticket topl cannot see the channels made within the category.

[scenic plinth]

Like channel groups. Like how above this channel it says "Need Help?"

[jade topaz]

oh

k

done

i gave all permission

on the category

still not working?

[scenic plinth]

Can ticket tool see the channel?

[jade topaz]

which

[scenic plinth]

The ticket, or any.

So uh, question, are you saving what I am telling you to do? Because that can also cause this were it isn't working.

[jade topaz]

yes

i am

@scenic plinth should i kick ticket tool and reinvite\

[scenic plinth]

Sure do that, as well as resend the panel when you reinvite.

[jade topaz]

k

[rocky sandal]

ticket tool randomly isn't working, it wont create any new channels.

[scenic plinth]

Make sure you haven't hit 500 channels within your server.

[rocky sandal]

i don't believe i have

i'm at 468 atm

[jade topaz]

there is a problem

i cant invite ticket tool

[eager cargo]

Are your tickets in a category?

[rocky sandal]

https://i.imgur.com/1JgsIjK.png

they go all through these

[eager cargo]

Discords category limit is 50 channels per category

Make sure you haven't hit that

[rocky sandal]

it hasn't been met.

and even when it was, it was putting them to the top of my discord instead of the category.

now it's not just creating channels.

[scenic plinth]

Whats the issue with inviting it?

[eager cargo]

Can I have a server invite please? ( In DM's so you don't get muted )

Which panel are you having trouble with?

[jade topaz]

nvm i invited it

[rocky sandal]

all of them

none work

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/841900078620475473

this is debug

[eager cargo]

Ay caramba

Go into the category settings and make sure Ticket Tool has all of the following permissions
✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

• TTS Message permission

[rocky sandal]

actually some of them work now.

even if the bot has administrator?

i have to do that, or?

[eager cargo]

Yup, Discord made it weird

[rocky sandal]

interesting okay i'll give it a shot

[scenic plinth]

This is showing me the bot still does not have permissions, please make sure you give it the correct permissions to operate correctly.

The bot will need permission to "read channels" to have any action within any channel. Please make sure the bot can do that.

[eager cargo]

I also noticed some of your panel reactions are missing, go ahead and re-send them

[rocky sandal]

which one of them are missing?

[eager cargo]

General Support

[rocky sandal]

i just re-sent them for that reason

not even 15 minutes ago, do you know what causes that?

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[rocky sandal]

oooh it's known, okay good.

[eager cargo]

Discord does! Sucks.. I know. I hope they fix it soon.

[rocky sandal]

i thought it was just me, it was driving me crazy.

i have no idea

now the ones that worked before aren't working

[eager cargo]

Did you give it all the permissions it needs?

[rocky sandal]

i did for the player report category and it still didn't send it

[jade topaz]

i need help

[eager cargo]

Can you count the ticket channels in that category please?

Then tell me how many there are

[jade topaz]

i cannot see the ticket emoji when i try to make a ticket on my alt

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[eager cargo]

^

[rocky sandal]

it's like 16

[jade topaz]

ty

[eager cargo]

Well heres your problem Cody

[rocky sandal]

oh

i checked the panel and it said 460 whoops

uhhhh. well.

shit.

was this a recent addition?

[jade topaz]

hi the ticket tool is not loading new discords in the dashborad

[eager cargo]

Nope, this has been in Discord for ages.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[jade topaz]

how do i make ticket tool ping me when someone make a ticket

[eager cargo]

@jade topaz

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rocky sandal]

discords as a whole only can have 500 channels?

[eager cargo]

Click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[eager cargo]

Yes

[rocky sandal]

lmao. well fuck me, ty for the help i appreciate it.

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 79)

[eager cargo]

My pleasure, have a good day.

[jade topaz]

@eager cargocheers man

[eager cargo]

Best of luck

[eager cargo]

My pleasure

[rocky sandal]

quo followup question, do you know if its ticket tool that is constantly moving my channels around?

[eager cargo]

Only channels Ticket Tool will move are if you have them set to categories after said action is done to them ( i.e create, close, claim ).

[rocky sandal]

ty ty, one more for ya. Is there an easy way to lookup someone in the transcripts? Searching their @ doesn’t really work.

[eager cargo]

Search bar ( top right corner screen ) then search " <@ID> "

[rocky sandal]

it’s ID based? kk.

tyvm

[eager cargo]

My pleasure

[eager cargo]

Since it's in a embed yeah

[gentle root]

hey guys could use some help.... so i set up a mod roll in discord so my mods could help with tickets. The can see the catagory now where the tickts go but they cant see the actual tickets....? any ideas?

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

Try that :)

[mystic hound]

@jade topaz you're in the wrong place, this is ticket tool support.

[autumn solstice]

would recommend deleting that since the link looks fishy lol

[clear pebble]

Hi
The ticket reaction from the bot dissapears after someone spammed it.
How can I prevent that?

https://www.reddit.com/r/discordapp/comments/mhx2ka/i_think_i_got_hacked/
not cool

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[mystic hound]

@clear pebble ^^

[clear pebble]

thx

thanx @mystic hound

but wouldn't it be possible to check more often if a reaction is still there and if not to replace it?

[mystic hound]

only way to ''replace'' a reaction right now is resending the panel

its unfortunately not something we can help with, its an issue from discord and they're working on it

[clear pebble]

ok thx

[craggy geyser]

You can technically replace it by removing ticket tools permission to view the channel, and then adding the reaction yourself. Then add ticket tool back as it doesn't matter if ticket tool has reacted as long as the correct reaction is done

But it is a lot more complicated so resending it is easier

[clear pebble]

but why isnt that possible?

[craggy geyser]

It is possible if you wish. I do it on my server

[clear pebble]

But why isnt this intigrated in the bot

[craggy geyser]

Because the issue is on discords end and they have claimed to be working on a fix. Changing the bot to fix something like that is not a great use of time as by the time that is done, discord might have resolved the issue

[clear pebble]

ok makes sense

[jagged belfry]

I paid for the server North said contact y’all

[brittle canopy]

Why the server isn't showing up on manage servers tab on dashboard? I've relogged multiple times and still the same.

[forest goblet]

Can you run $debug in your server please? @brittle canopy

[brittle canopy]

Sure

[upbeat copper]

Sorry for the bother, But a server which I use ticket tool up doesn't show up anymore in the dashboard, I have tried emptying cache different device and re inviting the bot didn't work either.

[forest goblet]

You don't have sufficient permissions to see your server on the dashboard. You need the administrator permission or a dashboard role.

[forest goblet]

Try this:

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[brittle canopy]

Administrator? I have every other single permission such like manage server and all the other perms except the admin one, is that the problem?

[forest goblet]

Yes it is. Please ask someone with this permission to give you a dashboard role:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 12, 2021, 8:20 AM

[brittle canopy]

Aha I see, thank you. ❤❤

Thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #7 - 47)

[jade topaz]

how do i remove the bot?

none of my bots can remove it and i cant too

[shadow axle]

kick it

[jade topaz]

or how can i look who can see the tickets

[jade topaz]

just shut up

[shadow axle]

?

[jade topaz]

bruh

nvm

how can i give roles the ability to see the tickets?

sry @shadow axle

[autumn solstice]

https://media.discordapp.net/attachments/776680605517742090/839904329179463710/unknown.png

[jade topaz]

thank you

thanks @autumn solstice

[iron night]

Gave 1 Rep to OUTBACK (current: #40 - 1)

[jade topaz]

bruh where can i find that?

[jade topaz]

this

@autumn solstice ?

[autumn solstice]

It's in the settings somewhere exactly, I can't send another screenshot because the xyz domain is blocked by my current wifi :/

[jade topaz]

ok

cant find it ._.

[craggy geyser]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[craggy geyser]

Here you go

[jade topaz]

thanks

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #11 - 26)

[craggy geyser]

No worries

[restive nimbus]

Hey

Is it possible to add custom reactions with a custom command?

I want to add a reaction to change the name of the ticket to "waiting" instead of writing #rename waiting (ticket number)

[mystic hound]

@hasty oxide that's not our bot.

We're the support team for @humble sequoia @pseudo glen

[hasty oxide]

OHH APOLOGIES

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[mystic hound]

@jade topaz

[iron night]

Gave 1 Rep to Light (current: #3 - 62)

[dreamy grove]

hi there... i just purchased... how do i install?

[patent jacinth]

Is it possible to make this? >> when you claim a ticket, it sends a message in another channel?

[jade topaz]

Hello - for the last 1 hour I have been trying to edit the reacting emoji and it keeps changing it back to the default reaction emote for some reason. Why is that happening?

[rotund kite]

That's not possible, but you can make a claim message in the claim options section, where a message displays after a ticket is claimed/unclaimed.

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[rotund kite]

@jade topaz

[jade topaz]

I see...thank you.

[patent jacinth]

No worries, would this be something that would potentially be added? Super useful for logging who claimed the tickets, since there's no option for "Claimed" in the Logging Options.

[jade topaz]

@rotund kite ty

[iron night]

Gave 1 Rep to ツ Logik™ (current: #23 - 6)

[jade topaz]

But the problem is the reaction is not updating to a emoji I added

[rotund kite]

Yes, I'll send this suggestion to the developers.

[patent jacinth]

Thanks!

[iron night]

Gave 1 Rep to ツ Logik™ (current: #21 - 7)

[rotund kite]

As far as I'm aware of, reactions are bugging on bots, but try reacting to the 🛠️ emoji on the panel.

Also, it's a premium feature, without premium it will not work, and make sure that tickettool has a mutual server with the emoji you are wanting to have in the panel.

[jade topaz]

I have done that a few times...I has it set up from dashboard and after I clicked save and went back to it, it changed to the default one

[jade topaz]

Ohh makes sense!

If I do the 7 day trial, will the custom reaction permanently stay? Unless you edit it back again?

[rotund kite]

Yes, if you use it on the primary bot yes.

But changes applied later after on premium features in the panel will not work, after the premium expires.

[jade topaz]

understood! tysm @rotund kite!

[rotund kite]

np

[jade topaz]

ty @rotund kite sorry for the ping!

[iron night]

@jade topaz :: You can't rep ツ Logik™#0001 for 54 minutes and 51 seconds. Try coming back later?

[rotund kite]

Glad to help 🙂

[patent jacinth]

When you close a ticket, is there a way for it not to change the name to "Closed-XXXX" but instead keep the original name?

[craggy geyser]

If you have premium yes

Changing ticket names is a premium feature, and can be done here:

[patent jacinth]

ty!

[chrome plank]

hi the phrase in the ticket message was suddenly deleted. We opened a new panel, but the expression there was also deleted.

@forest goblet@hybrid dagger@gloomy jacinth@radiant moss

[gloomy jacinth]

Don't ping support team

!!

[chrome plank]

okay

[torpid agate]

can somone walk me throung on making a ticket for a channel

[shadow axle]

create a demo ticket in #🎫│make-a-ticket it was removed

[dull flicker]

hi how to get the gold premium ticket bot

how to delete the standart reaction

[chrome plank]

is this a joke?
it's been 2 hours and still no help

[fallow ingot]

What with?

@chrome plank sorry to hear that no one responded however please let me assist you?

[dull flicker]

how to delete the standart reaction

if you made a tickte

ye

[fallow ingot]

Reaction to open a ticket is a premium feature do you have if?

[chrome plank]

@fallow ingot

[fallow ingot]

It*

[broken jay]

Hello I need help

[dull flicker]

i have 7 days free

[fallow ingot]

With?

[broken jay]

How do I create panels

Where

[radiant moss]

Do you have premium?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[broken jay]

https://tenor.com/view/send-me-location-khabib-gif-12726206

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[fallow ingot]

@broken jay

[broken jay]

Confused

[dull flicker]

no I don't but I have first 7 days free premium

[broken jay]

Wait

[fallow ingot]

What with?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[radiant moss]

Read this

What role @jade topaz

What are you taking about

[fallow ingot]

Stop spamming

Sending the same message is still spamming and it’s extremely annoying

[fallow ingot]

Could you explain a little better?

[chrome plank]

No because suddenly the reaction was erased and nothing else

[dull flicker]

how to add the standart reaction

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[radiant moss]

Multi panels?

[fallow ingot]

@chrome plank ^

[radiant moss]

Or change the reaction?

[chrome plank]

thanks

[iron night]

Gave 1 Rep to aaron J (current: #13 - 24)

[dull flicker]

If I do that I add reactions but the old stya

[fallow ingot]

No worries

[radiant moss]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[radiant moss]

@jade topaz please stop

[dull flicker]

I know but then I add new

not change

[radiant moss]

Resend the panel

[broken jay]

Thank you so much @fallow ingot everything is working now

[iron night]

Gave 1 Rep to aaron J (current: #13 - 25)

[fallow ingot]

No worries have a awesome day

[broken jay]

U too

[fallow ingot]

always

[dull flicker]

I have the premium bot but how can i use it

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[radiant moss]

@dull flicker follow this

[dull flicker]

ty

[radiant moss]

Ya no problem

[frosty badger]

@fleet lantern hello when a member reacts to the emoji how do i make it so it will ping staff role for the staff to help them

[fallow ingot]

Do NOT ping support team

[frosty badger]

sorry

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

Follow above^

[frosty badger]

ok im sorry

[fallow ingot]

No worries however I suggest reading #546557408902905896

[frosty badger]

ok

[dense pond]

I dont know how i can allow that my Supporters can See Tickets?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[fallow ingot]

^

[abstract wigeon]

Follow the instructions shown above 👆

[dense pond]

Thank you

[dull flicker]

hi how to add more reactions

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[dull flicker]

ty

[abstract wigeon]

Anytime

[dull flicker]

!help reaction

[radiant moss]

$

[abstract wigeon]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[dull flicker]

ty

[abstract wigeon]

No problem at all

[weary wigeon]

Can anyone help me rq so in my server I made a ticket place to open one and it worked fine for like 4 5 months and yesterday I noticed that it didnt react and when other people reacted other than me it didnt work for them

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[abstract wigeon]

Go through the list and check if any of the issues shown above is your problem.

[weary wigeon]

k

[hasty scarab]

can you help me?

How do I place a ticket where if it reacts to one thing a different ticket is opened than if it reacts to something else?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[flint stag]

I just wanted to ask if I can do the name of a ticket with name.
Means:
Ticket-Frosty
Ticket-Princess
Ticket-Albert
...
And not Ticket-{count}

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[zealous bolt]

How do I find the id

[flint stag]

Ah thank u

[atomic solstice]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[autumn solstice]

$help ping role

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[zealous bolt]

Im still confused

If I invite someone to help could you

?

[atomic solstice]

confused with what?

to find the Id you can just use the inbuilt $id command that ticket tool has

so for example

$id #🆘│community-support

[humble sequoia]

<#776680605517742090>

#🆘│community-support

[zealous bolt]

Oh

[ornate wedge]

How to set ticket tool with iphone?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

the same as on pc

if you follow this guide ^^

[rough moth]

How do I set up automations?

Like auto response or something

[atomic solstice]

You can setup tags

which are autoressponders

[atomic solstice]

here is a guide on them https://docs.tickettool.xyz/en/dashboard/tags

[jade topaz]

hey initially one of our former staff has made a panel when he was given the premium for 2d ig and bot stored the default settings i need to change the default settings like embed title which are premium how can i do that?

[ornate wedge]

Eeehhh but is diff with in guide

[mystic hound]

Where did he get 2 days of premium

[jade topaz]

in his ticket he opened

ich brauche ein Ticket

[mystic hound]

To change the embed title simply edit the panel message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[robust sandal]

boy10090

I need a ticket

German (de) → English (en)

[jade topaz]

i did edited the message but it didnt changed

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[jade topaz]

his id: 674648258391441421 if you have ticket logs

[atomic solstice]

here @upbeat nimbus

[mystic hound]

Did you press save

[jade topaz]

ofc i did

[mystic hound]

Was the premium active when you made the change

[jade topaz]

we dont have prem now

but i need to revert the changes he made when we was given premium for a couple of days

[mystic hound]

You can't edit premium only fields when you don't have active premium

[jade topaz]

but i dont need to edit all i wanted is to revert the changes it saved before

[atomic solstice]

please come to #841696865175339068 and tell me there what is your main language

[mystic hound]

It would still count as editing a field which is why you're unable to do it

[jade topaz]

so no way we can revert those changes to keep empty?

[mystic hound]

You could use the vote feature to get a small amount of premium so you can make the changes

[jade topaz]

we can get prem by voting the bot?

[mystic hound]

Yeah (type $vote)

[jade topaz]

here?

[mystic hound]

Anywhere, but sure

[jade topaz]

$vote

[mystic hound]

Probably disabled in here, you can run it in your server

[jade topaz]

yes we need 6 votes so i need to wait 3d to edit the panel?

[mystic hound]

You can have multiple people link their votes to your acc so just ask Ur staff to do it as well

And you'll have the required amount in a day

[atomic solstice]

you can get 3 votes at once

[sand smelt]

Bot is down, why

[atomic solstice]

because all 3 websites count

[eager magnet]

The bot is not active on my server it says its down idk what to do..

[mystic hound]

Can you send a screenshot of where it says it's down

[eager magnet]

it doesnt say its down its just that when u click on a ticket emoji it does nothing

[mystic hound]

._.

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[mystic hound]

Try those steps

[eager magnet]

ok

idk what happened but its working so thanks

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 63)

[hidden copper]

¿And the reaction?

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[hidden copper]

Just fixed wtf xD

[bitter girder]

Where do I actually buy premium? On the website to renew mine and can't see an option. It just wants the key itself

It ran out while I was on vacation

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[bitter girder]

ty

[cinder berry]

hello help me

i am buy

ticket tol remiun

premiun

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[cinder berry]

pay for a premium ticket tool and my ticket is still free

[fallow ingot]

Did you buy it?

[cinder berry]

yes in the photo above is the payment of my bank statement

23.76 Soles = 6.00 dolars

[scenic plinth]

Did you get a key when you bought it?

[cinder berry]

español

alguie habla

I did not receive anything made me the discount from my bank account but I have not received anything

I have the transaction that was made from my bank to the page

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[scenic plinth]

Tell me if it gives you the option for collecting a key.

[cinder berry]

yes

[scenic plinth]

Ok, redeeem the key and copy and paste it. (Don't show it in a screenshot)

[cinder berry]

but no key has come to me

to my mail or to any place but I repeat again I have received the ticketol charge

[scenic plinth]

So it gave you no key upon purchase?

[viscid fjord]

how to check if a server is premium or not?

[cinder berry]

no

[cinder berry]

And the truth is, I don't like the idea of seeing it canceled and it doesn't give me my key

[scenic plinth]

Ok, I will see if I can get someone from the billing team to help you. One second.

[cinder berry]

Okay thanks Kenzie

[scenic plinth]

It will say in the server management where you have the "server navigation", it should say "Premium Status" at the top and say "free" or the date you have until it expires.

[viscid fjord]

ok ty

[scenic plinth]

@jade topaz Can you help him please?

[jade topaz]

hi yes

ofc

[cinder berry]

hello sk3leton <3

[jade topaz]

how can i help you?

[cinder berry]

yes

Well, the payment was made from my bank account and I deducted the money and did not give me a password or anything I bought the product for 1 month 6 dollars = 23 soles in my currency

then I entered the discord to request help

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[jade topaz]

can you see your subscription here>

[cinder berry]

nothing appears to me

[humble sequoia]

-- moved to ticket --

[cinder berry]

but I deduct everything from my bank the 6 dollars

[marble spruce]

How can i make the ticket "force create" a ticket for a user?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

the user can click on the reaction, which makes the ticket, or if you use the $new command then you can make a ticket for others by doing $new userid <-use the Id of the user you want the ticket to be open for

[marble spruce]

ok ty

shush @iron night

[atomic solstice]

np

[glass otter]

Hey !
A friend can't create a ticket because of the ticket limitation but he doesn't have any ticket open for now. I think there was a little bug and Ticket tool saved that there are an invisible ticket. Is there any possibilities to reset the ticket count for the user ?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[safe prairie]

Hey @jade topaz,
yes, you can change the prefix in the dashboard in the Server Configs.

[atomic solstice]

make sure to check if the last ticket the friend opened isn't renamed, and if not then make sure it was deleted

[glass otter]

This problem still exist for to many days. Staff on the serveur don't renamed tickets. I think this one has been deleted

[scenic plinth]

Make sure it wasn't deleted via the channel options and actually through the reaction / command, wothout ticket tool using these options it will register that the ticket is open until prompt to close the ticket with the said actions.

[glass otter]

It's been a long time but I really think that it was deleted by the channel options.

You said me that the bot not count if the channel was deleted by channels options. It can be the case here. But how can I resolve this problem ? There are any tickets by this user now... How can I reset the ticket count for this user ?

[scenic plinth]

I don't believe there is neccessarily a way to do it via anything neccessarily.

The easiest thing to do is clone the panel, delete the one you have and send the cloned one. This or you can change the ticket limit from 1 to 2 but this would change it for everyone.

[glass otter]

Oh... Ok... I will see for that

[dull flicker]

Hi I have a question how to send a message by tickets if a admin is serving you ‘your served by @cystummer service like this

Because not all the time there is a admin member online but if he is online you get a mess

Message

[craggy geyser]

You can't set it to send if someone is online. But you can set it to do it always

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[glass otter]

Maybe with an here mention no ?

[craggy geyser]

Probably will work yes

[lusty walrus]

is there any way to make a reaction trigger a tag?

[craggy geyser]

I'm not aware of one

[lusty walrus]

rip, that would be extremely useful

[fallow pine]

am i allowed to ask what hosting you guys use? i am creating my own bot. sorry if thats not allowed btw

[dull flicker]

I was making a panel and now I am banned from the webside what did i wrong

can someone help me

[scenic plinth]

Can you show me what it shows you?

[scenic plinth]

I don't know what they use to host, if a developer decides to respond I am sure they can answer it for you!

[dull flicker]

here

[scenic plinth]

You likely made too many changes within a certain period of time, like how Discord Rate Limits people for changing profile pictures or discord usernames. The only thing you can do is wait it out, or if it is still showing in the next few hours to come back and let someone here know.

[dull flicker]

okay

but only this bot don't work

[lusty walrus]

because you're rate limited on this bot

[dull flicker]

oh okay so i have to wait any hours

[lusty walrus]

how long has it been like that

[dull flicker]

5 min

[lusty walrus]

wait like 10 more minutes

[dull flicker]

okay thank you for you help

[lusty walrus]

it shouldnt last too long

[fallow pine]

thank you 👍

[iron night]

Gave 1 Rep to zlyzzツ (current: #6 - 53)

[solid stream]

Unless you're doing something really wrong the rate limit should only be a minute.

[scenic plinth]

Your welcome, have a nice day! :)

[solid stream]

We host on OVH, but not because it's the best, but because it's just what I've used before. (it's ping is in the high 60-100ms)

[fallow pine]

ah thank you, i'll look into them

[iron night]

Gave 1 Rep to BattleEye (current: #15 - 22)

[solid stream]

Judging by the ddos attack email I just got I'm guessing you know why it's rate limited..

But the rate limits caught it

[scenic plinth]

[tepid rivet]

Anyone see a mistake?

[lusty walrus]

are you talking about the username#usertag thing

[tepid rivet]

Yes

[lusty walrus]

that happens when someone leaves the discord server when they have a ticket open

[tepid rivet]

Alright, Thanks.

No

thanks @lusty walrus

[iron night]

Gave 1 Rep to etan (current: #27 - 3)

[jade topaz]

how do i put more than one emoji?

[solid stream]

Premium and use $panel

$panel

[humble sequoia]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[jade topaz]

i did than what

[craggy geyser]

You to use the conmand with the panel id (the 1, 2, 3 etc from the left of the panel name on the dashbaord)

[jade topaz]

i dont get it

can you call me

pls

[craggy geyser]

I can't, as I'm literally here for a couple of seconds in between being busy. Someone else might be able to

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[craggy geyser]

That might have better help

[jade topaz]

ok

thanks: )

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #10 - 27)

[jade topaz]

Hey guys, basically when i would make a ticket, it would go to a certain category. Recently it stopped doing that. In the settings of my dashboard i made it to my ticket category, and it seemed to work fine but now it just ignores it and goes to the top. What happened? It broke after like 50-ish tickets.

[mystic hound]

Discord limits channels per category to 50

[jade topaz]

really? damn alright

[mystic hound]

You can set secondary categories so when the first one is full it goes into the second one

[jade topaz]

ah alright

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #3 - 64)

[scenic plinth]

Make sure the bot can send messages in that channel and can see it.

Double check please

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 55
Linked Votes: 55

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 3
Lifetime Votes: 58
Linked Votes: 58

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 12h, 0m
To redeem your current votes use $vote redeem

[forest sentinel]

Hey, my main discord account got banned along with the servers I owned including ticket tool premium sub

1. Can i get the subscription cancelled for my old main?
2. Any way I can access any old configs that I had set up on the old main?

[humble sequoia]

-- moved to ticket --

[fresh temple]

Hi
Does ticket tools have any sort of API that I can send request?
I need to access my Dashboard History with my discord bot

[pale pilot]

There is not

[errant turret]

i dont see the place to create a panel

[eager cargo]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[eager cargo]

@errant turret ^

[errant turret]

ty I found it

[eager cargo]

My pleasure

[rough fox]

A question, the bot has been removing its own reaction under the panel message recently

any idea why that is or how to stop it?

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[scenic plinth]

@rough fox ^

[rough fox]

ah that explains why the reactions under giveaway messages were disappearing too

thank you @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 54)

[scenic plinth]

No probs, have a nice day! :)

[rough fox]

you too

[icy goblet]

Hey, I have an issue with a multipanel. One of our user report they didn't see the images from the panel. How can I fix this

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[eager cargo]

You can resend the panel by going to your dashboard or using the command $panel ID

Temp solution ^

@icy goblet ^

[icy goblet]

Didn't work for the user i tried. I'm not missing the reaction but the actual images inside the embed

[eager cargo]

Ah, the images, can you give me your server ID please?

[icy goblet]

820165016400429067

[eager cargo]

Gracias, one moment.

Which panel are you having trouble with?

[icy goblet]

This is what I see

This is what one of the user see (Discord app and web app)

[eager cargo]

Okay, which panel is that?

[icy goblet]

This is a multipanel of 1 2 3 4 5 6

[eager cargo]

( Which panel is your multi panel message )

Ah okay

Can you invite me to the server? ( IN DM's so you don't get muted. )

[icy goblet]

The reaction miss match is because i tried to spawn a new panel to see if that would resolve the issue

yes

[eager cargo]

No worries, reactions out of order is Discords fault.

Hopefully they fix em soon!

I can see them fine, odd that, that one user can't see them.

[icy goblet]

Yes i find it very odd too, you never heard of any issue with select user not seeing the panel images ?

[eager cargo]

I don't believe so, images load fine in browser too.

Does that user have the default role? or a different one

[icy goblet]

They have the member role like you

[eager cargo]

Ask them to restart their Discord client, I can see the images just fine. Tried on the app and the site.

[icy goblet]

Ok, I'll try that. If that doesn't work I'll try to find other user with the same issue 🙂
Thanks for the help

[eager cargo]

My absolute pleasure, have a good day.

[icy goblet]

ty, Good day to you too 😉

[jade topaz]

is there any way to recover a ticket after its been closed for a week + the number is unknown

[eager cargo]

Transcripts work wonders! If you saved the transcript in a transcript channel, DM, it'll be there!

[jade topaz]

i dont have a transcript all i have is the date and time that it happened

[eager cargo]

Dang! Unfortunately, you can't retrieve the transcript if it wasn't saved before the ticket was deleted.

[jade topaz]

awh ok thanks anyways

[eager cargo]

My pleasure

Have a good one

[jade topaz]

you too

[hollow prism]

Hi

Um I need help with a ticket for divine factions Minecraft server

Quo

[eager cargo]

Watcha need help with specifically?

[hollow prism]

Um I don't know exactly how to submit the ticket for divine craft server

Hello Quo

[eager cargo]

Hi.

[eager cargo]

Just head to their ticket channel & press the reaction.

[hollow prism]

Ok

It isn't showing up

The reaction isn't showing up

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[eager cargo]

Probably because of that bug, nothing we can do at the moment. Resending the panel is a temp. fix.

[hollow prism]

Ok so when can I try agin

[eager cargo]

Whenever it's fixed

[hidden escarp]

The bot does not enter the premium bot server

Eddie the server 822848994895069184

[eager cargo]

Can you explain a bit more?

[scenic plinth]

I don't necessarily know what you mean by that, but make sure you have paid for the bot and have invited it.

[hidden escarp]

When I want to invite the premium bot, it doesn't enter the server

[eager cargo]

Do you not see it in the server or is it giving you an error?

[hidden escarp]

He comes to me like this and does not enter the servant

[eager cargo]

Can I have an invite in DM's please?

[hidden escarp]

Well yours

[eager cargo]

Yes mine.

[hidden escarp]

I gave you a private server

[eager cargo]

I saw. I'm not seeing your server come up. This means that Ticket Tool is not in your server. Are you sure your not selecting the wrong server or logged into the wrong account?

[hidden escarp]

I want to put the premium version into the server, do you understand me?

[eager cargo]

Yes I understand you. I'm saying that the bot is not in your server. Follow the steps below to invite it to your server.

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

If you are referring to the server invite that it gives you when you enter the server you sent me, the premium bot is already in there.

[hidden escarp]

I called him and he didn't get into what the problem was

@eager cargo ?

[eager cargo]

Are you sure your not selecting the wrong server?

[hidden escarp]

Yes, I did not choose

@eager cargo What do you think of entering my server and giving you a Permission and enter it yourself

[eager cargo]

I can't do stuff for you. Are you logged into the right account when inviting the bot?

[hidden escarp]

Yes, I did

[eager cargo]

Okay. At this point. This isn't a Ticket Tool problem. I suggest contacting either another server administrator and having them try. If that doesn't work... well I don't know what to tell ya as I've never had this issue.

[rough moth]

When I redeem my vote premium, does it go on all my servers?

[eager cargo]

You need to apply it.

[rough moth]

Wdym?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[rough moth]

No not that type of premium

When you vote you get some premium time

[eager cargo]

Yeah, 12 hours.

[rough moth]

When I redeem it does it go on multiple servers

[eager cargo]

No. It goes on one server.

[rough moth]

Can I redeem a certain amount at a time?

[eager cargo]

No, unfortunately.

[rough moth]

Rip

Do you guys ever do premium ticket tool giveaways?

[eager cargo]

Yes we do, in our community server.

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[eager cargo]

2nd link.

[tough sluice]

does anyone elses message just lose the reaction randomly?

[eager cargo]

We also have a Twitter giveaway going on right now: https://twitter.com/Ticket_Tool/status/1392162932826558467

Ticket Tool (@Ticket_Tool)

Hey! HRU? I am good, thanks for asking!

I wanna giveaway some Ticket Tool Premium, sooooooo if this we reach 201 followers here, we will giveaway 2 months of TT Premium to someone who comments "Done" on this post. Good luck!

Twitter · May 11, 2021, 5:01 PM

[humble sequoia]

Reaction disappeared

This problem is not directly related to Ticket Tool.
That's a known Discord bug. Unfortunately, all you can do is be patient while they are trying to fix the issue.

_ _

_ _

Temporary Solution

You can resend the panel by going to your dashboard or using the command $panel ID

[eager cargo]

@tough sluice ^

[tough sluice]

great thanks

[eager cargo]

My pleasure.

[scarlet comet]

I bought the 30 day pack for spores and ants and it shut off restarted my game and it was on my farm account

Not sure why this happened?

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[eager cargo]

^

[jade topaz]

how do I make it so anothe rrole can see tickets that are made on a certain panel?

like I can make a support member be able to see tickets without giving him admin perms

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

alright

Hey

I bought 1 month premium for ticket tools but it still shows up that I'm still free, does anybody know if it takes a while to be available? I paid through paypal two days ago

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[atomic solstice]

you have to redeem and apply it to a server like explained here ^^

[jade topaz]

ok, but I didn't receive any

the last email i've got is this

[atomic solstice]

yes that is the confirmation if you read the embed above it says that you have to go to the subscription page, log in and click manage subscriptions there you will be able to select a server

[sour solstice]

I am having trouble seeing my server on the panel it says to relog and I have multipool times and it has not worked. then I would go and delete one of the servers and I would still show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[lilac girder]

check your perms too

[sour solstice]

both me and the bot have admin perms

. is the role for admin perms

[limber sail]

Hello! 1 question. How long does Ticket Transcripts last for?

[scenic plinth]

As long as you don't delete the channel, delete the transcript message or wipe the memory for that server, they last as long as you save them.

[limber sail]

Oh ok! Thanks for the help!

[eager cargo]

Can you explain how you are logging in and out?

[scenic plinth]

No probs, have a great night! :)

[eager cargo]

Ah user left server

[reef echo]

Hello, @eager cargo sorry if I'm not supposted to ping you, but I have no idea on how to put tickets onto my server, may I get help?

Im kinda new

[eager cargo]

No worries about the ping, I don't mind them.

Go ahead and read over #573205317870157855 for a simple setup guide on how to setup Ticket Tool.

[reef echo]

okay

Ty.

[eager cargo]

If you'd like a more in-depth explanation you can read the documents.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[eager cargo]

My pleasure.

[reef echo]

(im doing this for a ty)

ty @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #2 - 81)

[reef echo]

for that)

[eager cargo]

:) Appreciate it

[reef echo]

Np. :D

[eager cargo]

Have a good day

[reef echo]

You too.

[pale coyote]

Hi

[eager cargo]

Hiya.

[jade topaz]

hi

help me

😄

[jade topaz]

Thanks, it worked

[iron night]

Gave 1 Rep to Satisfy (current: #5 - 55)

[hidden escarp]

When I invite the premium version to my server, it goes in and out

[agile turtle]

hello

i have problem the bot not joining at my server

<@&540295656720302081>

@glad ingot

any suppert ?

[mystic hound]

@agile turtle please don't ping support members.

[mystic hound]

It joins and then leaves automatically?

[agile turtle]

Sorry , can you fix my problem ?

[mystic hound]

What happens when you try to invite it?

[agile turtle]

and im going to server

no bot

[mystic hound]

Okay, it probably doesn't have permissions to view channels and that's why you can't see it

[agile turtle]

no its not in server

[mystic hound]

Go to your server settings, under user management click "members" and search for the bot

[agile turtle]

nothing found

[mystic hound]

Are you the server owner?

[agile turtle]

no i have role

[mystic hound]

Administrator permission?

[agile turtle]

yeah

[mystic hound]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[mystic hound]

Try from the third link here

[agile turtle]

ok

its worked

[mystic hound]

👍

[agile turtle]

Thanks .

[dreamy lodge]

Hey how do I set a panel in a specific text channel? I have already given all the permissions to the bot (except admin) but can't figure out how to set it up. @Support Team

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[mystic hound]

#573205317870157855 also has some instructions. @dreamy lodge

[dreamy lodge]

@mystic hound I can't find the create panel button, that's the issue. And yeah also I am on Mobile.

[humble sequoia]

https://tickettool.xyz/manage-servers

[mystic hound]

Once here, select your server, click on "panel configs" and you'll find the create panel button

[dreamy lodge]

Thanks

[north vector]

Hello, can anyone explain me how I get Premium by voting the bot? I’m confused

[rotund kite]

You can use $vote to check how many votes you have, and the links to upvote our bot, for every upvote, you receive 12 hours of TicketTool Premium.

$vote (using this command, and the instructions on it is pretty self explanatory)

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 52
Linked Votes: 16

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[jade topaz]

Help

Help

[rotund kite]

How can I help?

[jade topaz]

can 2 different panels be created?

[rotund kite]

You can create infinite panels, as much as you want. But the multipanels are pretty buggy due to Discord's reaction bug.

Up to 6 or 7 reactions can be made with multipanel now, I think.

[jade topaz]

and how they are created?

[rotund kite]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[rotund kite]

This should give an in-depth guide on it.

[jade topaz]

@rotund kite

[rotund kite]

^^

[jade topaz]

eh but I can not understand

[rotund kite]

If you don't want to read, you can head to the dashboard straight away, setting it up should be pretty straight forward

[rocky thunder]

Hey guys, question.. How would I set up the ticket system if I have a verified role?

[rotund kite]

You can blacklist the unverified role from creating a ticket.

[jade topaz]

I set it up and now?

[rotund kite]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[rotund kite]

below the reaction should have an option to put allowed or disabled roles

from creating tickets

if you want it default for every panel, you can set it up from command configs in the dashboard

[rocky thunder]

So the everyone roll is the role is the blacklist

[rotund kite]

which bit do you not understand?

[rotund kite]

yes, and put in allowed roles, the verified role

[rocky thunder]

Is this within General Options? I only see cmd pex, dash roles, blacklist roles

[rotund kite]

If you are doing it for all panels, head to command configs

My bad, head from here, below

[jade topaz]

@rotund kite TNK

[rocky thunder]

Essentially I want to stop the "@ everyone" role from being able to create tickets and only "@ verified" to be able to do so

[rotund kite]

yes

Well, if that's what you want to have, then ofc.

Make sure that you do it in the Create Reaction settings

Because that's where you'll allow and blacklist who's creating the ticket

not for closing tickets or anything else, because, if that is the case the blacklisted role will be already able to open one