🆘│community-support

[remote finch]

Hey, recently my tickets stopped going into a specific category when opened and closed. Is there anything I can do to troubleshoot this?

[scenic plinth]

Make sure the bot has permissions, as well if there is 50 channels in that category it will stop doing so, as discord limits 50 channels per category.

[remote finch]

ah that's probably it. Thanks!

[limber spade]

Fixed thanks

[little nimbus]

Hi I'm not getting any alerts

Does anyone know how to fix the problem?

[kindred frost]

@abstract wigeon Hellou

[abstract wigeon]

Hey

[kindred frost]

Can you help me with what happened the other time, pls

[abstract wigeon]

I don't remember. What happened?

[kindred frost]

You help me to join some tickets to only 1 so that it is not separated

[abstract wigeon]

Ohhh, multipanels.

[kindred frost]

Yes

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[abstract wigeon]

Here are the instructions for multipanels ^^

[kindred frost]

Thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #10 - 19)

[kindred frost]

xd -w- Bay

[abstract wigeon]

My pleasure. Bye

[white harness]

why always my settings deleting on Ticket tools website

i adding support role. and saved but my settings always turning back

[safe prairie]

It shows that your changes have been saved successfully?

[white harness]

i fix it thanks for help

sorry for my englsh i create new panel thats work

[safe prairie]

Perfect

[river wing]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[river wing]

Can someone help me with creating a multi panel

i tried to put the commands in discord but its not creating the panel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

-- moved to ticket --

[scenic imp]

How do I look at commands

Someone help

@iron night

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

[scenic imp]

@iron night commands

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

[carmine sparrow]

I am trying to make a ticket (React to the message to make one) and it just deletes my reactions. What is happening?

@iron night

[iron night]

Edit this to change the output of the command!

Edit this to change the output of the command!

[scenic plinth]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[scenic plinth]

Try that please

[scenic plinth]

Run $debug and ensure the bot has permissions.

[coarse topaz]

I NEED SOME HELP. I BOUGHT RPLL YESTERDAY AND IT WENT THTOUGH WITH ORBX CENTRAL. IT SAID IT DOWNLOADE TO MSFS COMMUNTI BUT WHEN I OPEN THE CONTENT MANASGER IN MSFS IT SAYS NOT INSTALLED. I HAVE BEEN TRYING TO ASK CLOUDSURF ASIA BUT THEY HAVE NOT HELPED

AND ALL MY PRCHASES ALSO SAY NOT INSTALLED

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[upper solstice]

$ticket

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 46
Linked Votes: 46

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 5
Lifetime Votes: 47
Linked Votes: 47

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 12h, 0m
To redeem your current votes use $vote redeem

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 7
Lifetime Votes: 49
Linked Votes: 49

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 12h, 0m
To redeem your current votes use $vote redeem

[thick bramble]

opa

pode me ajudar ?

[brittle canopy]

$vote redeem

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/839694656547455016

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
125/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Invertido#2214
User ID:
792091626830168074
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
83

[wicked scroll]

Se você precisar de ajuda, você pode fazer um ticket em #🎫│make-a-ticket

[thick bramble]

mano n ta dando pra configurar o server, manege n está funcionando apenas para fazer o convit

[humble sequoia]

Não vê seu servidor no painel?

Você possivelmente precisará relogar. Veja abaixo as etapas sobre como relogar.

Como relogar o painel.

Primeiro, você precisa ir para o painel. Quando estiver lá, clique no seu avatar no canto superior direito. depois de clicar nele, você verá o botão Logout. Você deve clicar nisso. Depois de fazer logout, você pode fazer login novamente.

Observação:

Você precisa de uma dessas três coisas para acessar o painel.

1. Proprietário do servidor
2. Administrador do servidor
3. Função do painel

[dense halo]

Hi

I need help to setup the ticket bot please

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

follow this ^^

[dense halo]

Some how my other server didn't show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[atomic solstice]

please log out and log back in

that will reload the servers

[dense halo]

Ok

Done

But still didn't show

I'm co lead there

And an admin role

[jade topaz]

hey

[dense halo]

Hi

[twin haven]

[jade topaz]

whats is premium bot

$?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[shadow axle]

type $debug in your server

[jade topaz]

i want vomands

ook

[atomic solstice]

please type $level in the server

[shadow axle]

or that^

[dense halo]

Oh I got zero level

How to make more level?

[jade topaz]

hey

[atomic solstice]

there are 3 levels which give you access

level 6 which is the Owner of the server
level 4 which is if you have the Administrator permissions
level 2 which is through the dashboard role

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 6, 2021, 7:03 AM

[atomic solstice]

please tell the owner to add your role to the dashboard roles like shown above ^^

that will make it so you can see the server and manage the settings

[dense halo]

Already added to colead

But my level 0

[fallow ingot]

You have to have administrator permissions to a be able to see the servers dashboard. Or ask the person with ownership permissions to add your role to the dashboard.

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 10
Lifetime Votes: 10
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 5 days, 0h, 0m
To redeem your current votes use $vote redeem

Votes

Current Votes: 1
Lifetime Votes: 1
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 12h, 0m
To redeem your current votes use $vote redeem

[dense halo]

Yes he did already gave me colead and admin role. Maybe he need to set the general setup adding for colead.

[fallow ingot]

Ask him to show you a screenshot of the role in the dashboard.

[dense halo]

Ok will do. Thanks

[fallow ingot]

Np

[jade topaz]

How do I get the commands list thing to pop up. Iv gave ticket tool admin.

Iv tried the !help etc. On the website it just says use $

[shadow axle]

$ is the prefix

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

Or prefix: $

So I put $yes on my server or $help

[fallow ingot]

What issue are you trying to resolve?

[jade topaz]

I did it

Thanks

[jade topaz]

Thanks

[iron night]

Gave 1 Rep to es (current: #22 - 4)

[subtle fable]

Can a Transcvript be returned back to an active ticket?

[fallow ingot]

Instead of going to channel?

[atomic solstice]

No, it cannot, transcript is just a "screenshot" of the Last messages, it cannot be opened again

[subtle fable]

@atomic solstice thanks

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 46)

[atomic solstice]

no problem

[fallow ingot]

I don’t believe so. However it’s a suggestion you could suggest.

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[jade dove]

Can you use discord custom emojis in your panels to create tickets?

i.e.

[atomic solstice]

yes

make sure they are in your server and then you can set them up from the dashboard

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[atomic solstice]

to also add it to the panel message use the emoji ID

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[jade dove]

thx

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 47)

[atomic solstice]

no problem

[upper light]

hi

is it possible to blacklist roles from a panel?

[jade topaz]

Still not showing up

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[shadow axle]

@upper light ^

[fallow ingot]

What’s not showing up?

[jade topaz]

Hold up Let me do something

[upper light]

But only for one specific panel

[sly zealot]

Hey all i am quite new to this, helping someone moderate their server, the envelope emoji that you gotta click to verify disappeared on the verification message box so newcomers can't open tickets for verification. How do i get that back?

[fallow ingot]

Go to reactions options > Create Ticket

[upper light]

Ty!

[fallow ingot]

Put the role in there.

[fallow ingot]

Np 😉

[fallow ingot]

Make sure this is set to off.

[sly zealot]

I cannot find this

[fallow ingot]

Go to reactions options > Create Ticket

[sly zealot]

ok it is off, sorry really new to this

[fallow ingot]

Don’t worry, and don’t hesitate to come back if your issues consists.

[wraith kite]

hi, how to get a premium sub role ?

[shadow axle]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[wraith kite]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[fallow ingot]

Hello, If you have purchased premium we thank you! However to get premium role please open a ticket in #🎫│make-a-ticket with your language. Again thanks!

[iron night]

Gave 1 Rep to ! WS (current: #38 - 1)

[wraith kite]

ha ?

I am not good at the language, I translate it for you

[fallow ingot]

Ahh ok..

[fallow ingot]

The bots complicated.

[humble sequoia]

Pong! Latency is 191ms. API Latency is 81ms [-]

[edgy kernel]

xd

[restive summit]

is the ticket tool down?

[young wigeon]

is it down

[scenic plinth]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scenic plinth]

@young wigeon @restive summit

It shouldn't be, is there an issue?

[delicate patrol]

bot is offline.. discord is broken again

[scenic plinth]

Do you have premium or regular?

[delicate patrol]

regular

[rose flame]

For me also

I have premium

[delicate patrol]

i mean its kinda normal since the last 2 weeks or so, many bots are broken

yesterday carl bot was down and that day before dyno or so

[rose flame]

Oh that sucks

[scenic plinth]

Is the bot online in any other server you share with it?

[rose flame]

It's up again

[fallow ingot]

Make sure to read https://status.tickettool.xyz

[delicate patrol]

it was on my but only for some minutes

[scenic plinth]

Might've been / be a small bug with discord, nothing has been reported on its sites yet / ticket tools site.

[fallow ingot]

Sometimes the bot may go down unexpectedly. This could relate to a bug with discord unfortunately we don’t know.

[restive summit]

working again

[delicate patrol]

i know, many bots have problems in the last weeks

[restive summit]

about 2 min after i asked

premium

[humble sequoia]

Pong! Latency is 238ms. API Latency is 81ms [-]

[delicate patrol]

the bug with discord, could this be the reason why so many bots aren't working correctly since the last days/weeks?

i dont understand it, I've never had any problems with bots but now daily some bots are offline

[restive summit]

i've been on discord daily this is the first time

a bot has had problem, i run a discord service server, we use ticket tool

[fallow ingot]

It could be but again we don’t know for sure. So we can’t actually know if this is true.

[restive summit]

(within the last 1.5 month), and it's solved so no biggy 🙂 ticket tool back working

[scenic plinth]

There has been pasr incidents where Discord API have had those issues causing multiple issues. There was an outage a bit ago that caused all discord bots to go down and some servers to not show up.

Discord might have had an issue with a certain guild causing the bot(s) to do what they just did, which is why it looks to have worked for some people but not others.

[delicate patrol]

Okay thank you!

[radiant moss]

Is it showing offline?

Nvm they left

[midnight verge]

our bot unreacted from our message how do i get it to react again

[slow flower]

If someone claims a ticket how do you make it that other support can't see the ticket anymore?

How to recreate this in #🎫│make-a-ticket

I have premium

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

This is under claiming options, make sure this is enabled first.

Go to the bottom of the "section" to where it says "edit support team permissions". If you get to the variables, you've gone too far. Scroll up.

Edit the permissions ticket tool will set when the $claim command is used, this will overwrite the permissions you have defined as a "support team" role. They will be restored when the command is used again.

Note: Administrators automatically have access to all channels in a server, therefore this will not affect them.

[scenic plinth]

This usually means you have invalid permssions for the bot. Run $debug in your server.

[midnight verge]

i added it myself and it worked and its been working for like 2 years with the same permissions

[scenic plinth]

Resend the panel if it is old, that could be another issue. If the server has reached 500 channels, the tickets will no longer be created. Many 3rd party bots will support a command to see your total channel count

[midnight verge]

there are not 500 channels i have admin i would know

theres an older panel that works fine

& its like a month old

https://cdn.bloxynet.xyz/3JoW4LjURWb1H5q5V6pAliN69GUGPjDr.png

[scenic plinth]

Oh you removed the reaction, only option is to resend the panel, your emoji reaction doesn't work.

[midnight verge]

i didnt tho

[scenic plinth]

From the screenshot it looks like it, it doesn't respond to other reactions or reactions you add without it's initial reaction.

[midnight verge]

well its a lot more work to resend it so ill just keep it like that

someone should really add a button for that

[scenic plinth]

There isn't anything the bot developers can do about that, they can't control the bot like a normal account to add the reaction. You can change the reaction and re-add it, but that requires premium.

[autumn solstice]

whats the difference actually?

[scenic plinth]

You can specify another group of roles here, that can be assigned different permissions than your support team and the user who opened a ticket.

Basically the same, just used if you'd prefer two roles to have different permisisons for open /closed tickets.

[autumn solstice]

thanks 🙂

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 45)

[scenic plinth]

Your welcome! Have a great rest of your day! :)

[ember laurel]

https://media.discordapp.net/attachments/763726836827684904/839911292172369950/image0.png

Bot keeps bugging out idk why

[fallow ingot]

What’s the bug I can’t see it?

[ember laurel]

Its supposed to have the 4 reactions shows above

[fallow ingot]

Ah

[ember laurel]

all day today ive been resending the panels to fix

also why dont i have the premium role? i bought it and the dashboard saying its still active

[fallow ingot]

Ok. Hold on to I think of the issue please.

[ember laurel]

should i make a support ticket for the premium thing?

[fallow ingot]

Please open a ticket #🎫│make-a-ticket and run $debug send the link to support team please.

That will allow them to role you.

[ember laurel]

ok thanks, just ping me if/when u find the issue, thanks again

[iron night]

Gave 1 Rep to aaron J (current: #17 - 8)

[fallow ermine]

My server is popping up on the manage server but it says "invite" and I already have the bot inside of my server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[fallow ingot]

Read load the dashboard. If still nothing logout and log back in.

Hopefully your issue resolves.

[fallow ermine]

ok thanks!

[iron night]

Gave 1 Rep to aaron J (current: #17 - 9)

[slow flower]

All the emojis show but not the panel messages. How do configure this?

[scenic plinth]

Only 1 shows, I learned this as well.

Using $panel 1 2 3 will place panel 1 panel messages first, using $panel 2 1 3 will place panel 2's panel message first. Whatever you want it to say, you must place it on the panel you define first. Ex "Panel 1"

[slow flower]

Alright, thanks for the answer @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 46)

[scenic plinth]

Your welcome! Have a great rest of your day! :)

[slow flower]

How do you get premium role?

[scenic plinth]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[tribal idol]

Does anyone know the variables for ticket tool in the panel, im trying to @ an admin in the ticket message but i dont know what variable to use

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal idol]

thanks

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #2 - 54)

[normal robin]

Hello, qq is it possible to change the avatar of the ticketbot in the premium version?

[shadow axle]

no

[normal robin]

thanks for the quick reply!

[iron night]

Gave 1 Rep to es (current: #21 - 5)

[shadow axle]

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[lilac flame]

Tickets aren't closing in my server. I have active premium, is there an outage?

[scenic plinth]

What is it doing when you attempt to close it?

[lilac flame]

Nothing.

I click on the reaction and nothing happens

[fallow ingot]

Are you the owner of the server?

[scenic plinth]

Is it responding to any commands.

[prime bridge]

Moderator: @mystic hound
Messages Fetched: 100
Purge Request: 100
Messages Identified: 99
** Messages Purged:** 99

[hybrid chasm]

Hoe kan ik iemand Taggen in een ticket als meteen als iemand een ticket aan maakt dat je meteen staff word getagd.

[robust sandal]

BesteGamers

How can I tag someone in a ticket if immediately when someone creates a ticket that you are immediately tagged staff.

Dutch (nl) → English (en)

[abstract wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[abstract wigeon]

/nl Follow the instructions show above ^^

[robust sandal]

Volg de bovenstaande instructies ^^

English (en) → Dutch (nl)

[bleak glen]

Rythm Help

✅ Click here for a list of commands

❓ New to Rythm? Check out our FAQ

📄 Still need help? Click here to join our Discord server

[abstract wigeon]

Umm

[fallow ingot]

Oops

[abstract wigeon]

lol

[mystic hound]

ticket tool doesn't support slash commands currently

[jade topaz]

I invite the bot to the server and he does not enter

@wicked scroll

@inner aurora

[abstract wigeon]

Do NOT ping staff for that.

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[prime bridge]

JaKuBiXoN__#6765 has been warned!
They were notified via dms.

[jade topaz]

Okay i am sorry

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 10
Lifetime Votes: 10
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 5 days, 0h, 0m
To redeem your current votes use $vote redeem

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 12
Lifetime Votes: 12
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 6 days, 0h, 0m
To redeem your current votes use $vote redeem

[mystic hound]

@main delta you can run the command in your own server

[main delta]

Uhh hi, i have a question, I have a server with a friend, and we'd like to combine our votes

[jade topaz]

I invite the bot to the server and he does not enter

[mystic hound]

ask him to type $vote link 786231949777567755

[main delta]

Oh! I think that answer my question 😂

[mystic hound]

it probably doesn't have perms to view channels

[main delta]

I was gonna ask if my friend needed to be in this server to make the votes count

Ty!!

[mystic hound]

it works in any server dw

[jade topaz]

but he doesn't get on the server at all

[mystic hound]

are you sure it isn't joining

if it doesn't have view channel permissions you probably can't see it in the server

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 49
Linked Votes: 49

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[toxic anchor]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[supple ice]

How can we get our tickets to look like this?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

Try that, if you have premium.

[supple ice]

Thanks!

heh

[mortal pelican]

Is anyone having the same problem, when you open a ticket it shows up to the user that it’s empty?

[somber shale]

I can’t see my server in dashboard

What to do

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[lilac girder]

@somber shale ^^

[mortal pelican]

Does anyone know anything about the tickets being empty?

[somber shale]

I just started my server I am not level 6

What to do

[lilac girder]

if you are the owner you are level 6 at permission @somber shale

do $level in your server to see your permission level for tickettool

[somber shale]

😲

Ok

[wintry mesa]

Can anybody help me here?

How to add text in the top and the in description also

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[atomic solstice]

here is how ^^

[wintry mesa]

Need premium?

[atomic solstice]

you can change the text which shows the White symbol but it has some character limits

if you want to have full customisation then yes that is premium

[wintry mesa]

Okay Thanks

[atomic solstice]

no problem

[wintry mesa]

And how to make the ticket gets deleted automatically with the uses click the lock emoji

[atomic solstice]

you can disable the two step Ticket from the general Options on the panel itslef

[wintry mesa]

Ok thx

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 48)

[wintry mesa]

How to remove this 5 second timer

I want to ticket to close instantly

[atomic solstice]

There is no setting for that, it cannot be disabled

[wintry mesa]

I have seen some servers, they do have this

[atomic solstice]

it is there so the bot can save everything, the transcripts and logs

[wintry mesa]

How to do that?

[atomic solstice]

you mean how to save transcripts?

[wintry mesa]

No, I want to delete that ticket without any delay

I created a demo ticket from #🎫│make-a-ticket and I closed it, it didn't show 5 second delay, it gets closed instantly

I want that

[atomic solstice]

It still does send the Delete after 5 seconds it just removes your view perms first

but that is the two step ticket setting

[wintry mesa]

I want to do like that

Can you tell me pls how to do that?

[atomic solstice]

in the general options of the panel itself

If the Two Step Ticket is disabled then the ticket won't close it will delete right when someone clicks the Lock icon

[wintry mesa]

So I need to disable it?

[atomic solstice]

yes

[wintry mesa]

after disabling it, the 5 seconds is coming only

[atomic solstice]

yes, that's what I meant it will still say deleting after 5 seconds

there is no setting to disable that

now the tickets just delete instead of closing

[wintry mesa]

But how some server have that?

[atomic solstice]

are you staff in a server which has that?

[wintry mesa]

Yes

[atomic solstice]

Its still the same even then because the support team and the user permissions get deleted first before the ticket

so the ticket disappears for you as staff but the Server Owner can still see it for 5 seconds

[wintry mesa]

Oh ok

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 49)

[atomic solstice]

no problem

[opaque dome]

What the presufix for ticketool

[atomic solstice]

default prefix for Ticket Tool is $ but you can also mention the bot as a prefix

[peak rose]

Hey is ticket tool premium down entirely or it's just a single server that I'm in having his problem
it's been happening for nrly half a week now (the non premium one works still tho)

[humble sequoia]

Pong! Latency is 248ms. API Latency is 76ms [-]

[mystic hound]

seems fine, there's not been any large scale outages either

Does the bot display as offline?

[peak rose]

No it just does not respond to $new

but the non premium one does somehow :/

[mellow sage]

Hello, I have a small problem, on one of my servers the bot has problems. I explain, the staff members can open a ticket but the others can't, why? However on other servers, no problem... sorry for my english...

[craggy geyser]

If the non premium one responds you need to switch which one you use

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

The second half of that message

[peak rose]

Oh ok thanks
I'm dumb

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #14 - 15)

[craggy geyser]

Two potential options. One is blacklisted roles. And the other is reaction permissions

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[craggy geyser]

The reaction bit I don't know if there is a command to show. But in create reaction settings make sure that support team only is not ticked

[mellow sage]

I didn't put a blacklist and I didn't check the fact that only the support can open the ticket, that's strange..

[craggy geyser]

It works for staff though?

Not sure why else it would work for some and not others

[mellow sage]

Yes, that's why it's strange. It works very well for the staff but not for the other members

[ashen dragon]

How to make sure that the number of reactions is not deleted when a request is deleted ...

[humble sequoia]

-- moved to ticket --

[fallow ingot]

Reactions automatically delete when clicked on.

[mystic hound]

Were you able to fix it? If not make a ticket and someone will be with you shortly

[mellow sage]

No I did not succeed, I will create a ticket

[fallow ingot]

What’s your issue?

[mellow sage]

that's the issue : #🆘│community-support message

[fallow ingot]

Ok

Do you have Support team only activated if so turn it

[mellow sage]

No, it's actually disabled

[fallow ingot]

Wired, does it respond to commands?

[mellow sage]

No, I didn't activate them I think

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[fallow ingot]

^

[vague lichen]

he

hey

i have a server in which when i react to the bot it does the channel creation and stuff

but when i do it from my alt it does not work ( as in it doesnt create the channel) can someone help?

[mellow sage]

@fallow ingot I fix the problem, thanks a lot x)

[iron night]

Gave 1 Rep to aaron J (current: #16 - 10)

[vague lichen]

@fallow ingot

can you help me pls?

[fallow ingot]

With?

[vague lichen]

i have a server in which when i react to the bot it does the channel creation and stuff
but when i do it from my alt it does not work ( as in it doesnt create the channel) can someone help?

[fallow ingot]

Do you have any blacklisted roles. Or do you have the premium bot active when you don’t have a subscription?

[vague lichen]

ok

another doubt

[fallow ingot]

Hopefully they can help u.

[vague lichen]

how can i make the ping for a role like that on my server

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[vague lichen]

they cleared the doubt, thanks

[iron night]

Gave 1 Rep to aaron J (current: #15 - 11)

[fallow ingot]

No worries have a awesome day!

[vague lichen]

thanks a lot @fallow ingot

[iron night]

@vague lichen :: You can't rep aaron J#7784 for 59 minutes and 38 seconds. Try coming back later?

[vague lichen]

ok sure

[sterile hornet]

!help

[jade topaz]

how to make it so it sends custom message when ticket is opened?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[shadow axle]

@jade topaz ^

[jade topaz]

ty

[blissful beacon]

I want to Get Ticket Panel But I still relogging But It Still Doest Show? Anyone can help? Thanks

The Server Doest Show I mean And I refresh 10 Times but it still doesn't show

[atomic solstice]

refreshing won't help

you have to log out and log back in

to the dashboard

that reloads the servers

[blissful beacon]

Oki thanks let me try it

It works Thanks! @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 50)

[atomic solstice]

no problem

[jade topaz]

Is it possible to give other people access to your premium

Only for your server

I mean so they can add multi panels etc and can use premium features

[atomic solstice]

what do you mean? Like give access to the staff to make new multipanels?

[jade topaz]

Yeah

[atomic solstice]

I think as long as a user has a role which is a dashboard role, or the user has Administrator permission then they should be able to use the command in the server

[jade topaz]

Alright thanks, Is premium only for one server?

[atomic solstice]

Yes it is only for one server

[jade topaz]

Np

Thanks

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 51)

[atomic solstice]

no problem

[jade topaz]

Helper

Help pls

Can premium be transferred between servers

Spanish?

[atomic solstice]

Yes, with the backup feature

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[atomic solstice]

you can open a Spanish ticket from #🎫│make-a-ticket

[jade topaz]

Ok

[vapid cargo]

i need help

wheres the reaction thing

[safe prairie]

Maybe the Bot hasn't permissions to add reactions? You can check it with $debug

[jade topaz]

Shit sorry

[forest goblet]

no worries

[jade topaz]

Ok

Alguien español q me responda ticket?

[craggy geyser]

If this isn't solved yet, I suggest deleting the message and send the panel again incase the reaction was accidentally deleted

[robust sandal]

😈JuanDemonio👌

Someone Spanish to answer my ticket?

Spanish (es) → English (en)

[vapid cargo]

its all good

problem solved

[craggy geyser]

Good :)

[atomic solstice]

[quasi carbon]

how do u see what support team roles are set

[atomic solstice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[quasi carbon]

k

[wintry mesa]

How to make a demo ticket?

[scenic plinth]

Click the 🏁 reaction in #🎫│make-a-ticket.

[wintry mesa]

No, I want to make for myself

In different server

How make demo ticket?

[atomic solstice]

Well what we do is just a ticket with the default messages, where the two step close and two step ticket is disabled so if you press the 🔒 this ticket imediately deletes, we also don't log or save transcripts of those

[wintry mesa]

So like I don't want to add any support team in demo ticket

[atomic solstice]

you don't have to

tickets can work without support team roles

[wintry mesa]

Ok Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #3 - 52)

[atomic solstice]

no problem

[split arch]

How do I give my mods access to the bot

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 7, 2021, 5:09 PM

[scenic plinth]

Try that Summer :)

[split arch]

I did

Still won’t work

[scenic plinth]

They can't access the dadhboard? Have they relogged in?

[split arch]

Plus the person that set up the bot passed away

So now Iam lost

[scenic plinth]

Make sure the command is enabled in your server.

[split arch]

The bot is working

Not letting mod role use it

[scenic plinth]

I'm sorry to here that, can they try relogging into the dashbaord (I will send a link below) and see if the server pops up?

[split arch]

I don’t know how to get to dash board

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

You can try blacklisting the additional roles from using the command in its settings.

Command configs ---> Settings ---> Blacklisted roles

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 47)

[scenic plinth]

Your fine, have a great rest of your day! :)

Summer if you're still confused let me know.

[split arch]

Yup

Not ever pinging my staff when a ticket is made was working fine

Last few weeks it messing up

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[split arch]

Not going to help sorry

[fallow ingot]

Make sure you never changed your role. Make sure it looks exactly like the format above.

[atomic solstice]

either copy and paste the name or use the role ID

<@&id>

[split arch]

I didn’t set this bot up

Since I can’t on mobile

[atomic solstice]

you can

on mobile as well

¯_(ツ)_/¯

[split arch]

I tried and it wouldn’t let me

[fallow ingot]

Ticket tools offers there website on all platforms.

[split arch]

ISO as well

[fallow ingot]

IOS yes.

[atomic solstice]

make sure you are logged in with the correct discord account

if you cannot see the server then just log out and log back in

[split arch]

Iam just going pay some one to do it

Any one need boost

[fallow ingot]

I would love to help you however. You should try yourself first.

[craggy geyser]

I do it on mobile. It works exactly the same

[split arch]

I’ve tried I have problems that are not easy

[craggy geyser]

Any issues you have are nothing to do with mobile

[split arch]

One is I’ve got use voice to text since I can realy see

So I’ll just leave it as is

[fallow ingot]

I will help you. But i don't want anything for it!

[split arch]

How about if I bump the server

[jovial hollow]

hi

how to make the bot ping a certain role

when a ticket is open

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jovial hollow]

ty

[fallow ingot]

you can use that by doing {@role} or <@&id>

[jovial hollow]

yes i know, ty again

[iron night]

Gave 1 Rep to aaron J (current: #15 - 12)

[fallow ingot]

awesome!

[glass herald]

Need help please I am told I’m not authorized to log on when I sign in wit discord

[fallow ingot]

Logout and log back in.

Then send me a screenshot if it consists

[glass herald]

Ok thanks will do

[fallow ingot]

pleasure

[glass herald]

Still not working

[scenic plinth]

You can't login to the docs.... use the dashboard...

[humble sequoia]

https://tickettool.xyz/manage-servers

[fallow ingot]

Explains it. To invite/manage the bot use the link above.

[storm finch]

h

[fallow ingot]

Hello, Welcome to ticket tool support! How may i assist you!

[hidden ibex]

I need help

[fallow ingot]

Issue?

[hidden ibex]

Ticket tool is like dead

[fallow ingot]

How so?

[hidden ibex]

It won't show up on my member list

Nor will it make a ticket

[fallow ingot]

Does it have permissions?

[hidden ibex]

Yes

[storm finch]

no engies

engles

[scenic plinth]

What language?

Spanish?

[fallow ingot]

Type up, On your members list Ticket tool.

[storm finch]

arbc

[fallow ingot]

If that does not work try to re invite the bot.

[storm finch]

help

[hidden ibex]

It shows up

[scenic plinth]

What language do you speak, Arabic?

[storm finch]

yas

[scenic plinth]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fallow ingot]

The bot must not have the right permissions, Go to the Ticket Tool role then give it Administrator .

[hidden ibex]

I kicked it and let it rejoin

I think it'll work

Ok nope it doesn't work

[fallow ingot]

Send a screenshot of ticket tools permissions?

[regal plank]

How do I make it so it pings a role when a ticket is made @fallow ingot

[hidden ibex]

I got it fixed

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[regal plank]

Ok.

[fallow ingot]

awesome! keep using ticket tool!

[hidden ibex]

Yes Yes

[regal plank]

@fallow ingot it's not pinging

[atomic solstice]

make sure the bot has permission to mention @ everyone, @ here and all roles

in the settings

[regal plank]

Mk.

[fallow ingot]

Yes. again make sure ticket tool has the correct permissions.

[storm finch]

؟؟؟؟

[regal plank]

Still not working..?

[storm finch]

No one's answering.

[obsidian coral]

its cuz ur using betterdiscord

[regal plank]

no lol

it should work

[obsidian coral]

thats an app that u can see deleted messages and how old accounts are

i mean it could be the only way

[fallow ingot]

What language do you talk?

[atomic solstice]

check if you have the role

also open a new ticket

if the message was sent before you added the perms then you have to open a new ticket

[regal plank]

I do. and i did

[storm finch]

arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[fallow ingot]

^

[storm finch]

??

[obsidian coral]

question

[fallow ingot]

Aubin a Tekt for Sport

[fallow ingot]

Yes?

[obsidian coral]

i have a week of premium for the ticket tool and if it expires does all ticket delete or?

because my friend is planning on buying after the trial ends after 1 week

[storm finch]

I went there.

[fallow ingot]

Yes all premium features return to normal. The ticket won't delete but will disable any premium features.

[obsidian coral]

k

[fallow ingot]

It's four subports.

[storm finch]

؟؟

[jade topaz]

aye

how do i add

the reaction back

📩

i accidentally deleted it

from where u create a ticket

[scenic plinth]

When your premium expires, the bot leaves as it is two seperate bots. When purchased, the server chosen is whitelisted for premium.

Like Aaron mentioned everything would return to normal, however you might need to resend panels.

[robust sandal]

@scenic plinth Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[fallow ingot]

ات دو أنت نيد ثن

[scenic plinth]

You will have to resend it, you can only change reactions through premium.

[fallow ingot]

^

[fallow ingot]

I 100% Recommend it. Lot of awesome features no other bots offer.

[jade topaz]

@upper flower REMOVE MISTLETOE DEPRIVATION FEATURE NOW, TERRIBLE TERRIBLE

how do i add audit logs on ticket tool

[prime bridge]

lzeuch-1#1165 has been warned!
They were notified via dms.

[jade topaz]

WHAT IS THIS

JUST REMOVE MISTLETOE DEPRIVATION

[mystic hound]

this is ticket tool support.

[jade topaz]

when are they gonna take my ticket

[mystic hound]

No idea, I'm not taking it rn as im doing something IRL idk about the others, it won't take long dw

[fallow ingot]

Have they replied?

[jade topaz]

ye

[fallow ingot]

awsome!

[gentle lynx]

I haven’t been ranked in 4 days what do I do

[wicked scroll]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[wicked scroll]

@gentle lynx ^

[gentle lynx]

Where do I go

[fallow ingot]

Unfortunately we don't know we only provided support for @pseudo glen

[gentle lynx]

Ok

[weary lodge]

someone help

[fallow ingot]

How can i help?

[weary lodge]

how do i change the name of the ticket tool?

ok

no

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[fallow ingot]

@weary lodge Sorry i was unable to provide you with the document above however this explains it better.

[sly halo]

hello, when I open a ticket it appears above all channels, how can I make it appears at the bottom?

[fallow ingot]

Category options - Put the category you want your tickets to open at.

Do you understand what i mean?

[sly halo]

no sorry

I can't find server support settings

[fallow ingot]

Server Support Settings is what you open your dashboard up at.

Just head to Category options

[sly halo]

i got only these

do I need premium?

[lusty void]

Hey just a quick question, is there a way to ping a certain role when a ticket is opened?

[fallow ingot]

No premium is not required

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fallow ingot]

^^

[lusty void]

Thanks

[fallow ingot]

No worried thanks for using ticket tool

[fallow ingot]

You only need premium with anything marked with

[sly halo]

okok but I can't find category options

[fallow ingot]

https://gyazo.com/c8c2198d76cd66e4247640d2d8fa95f8

This is what it should look like?

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fallow ingot]

I have been trying that. It did not work went old school xd.

[sly halo]

i think yes

[fallow ingot]

Alright out the channel Category you want the tickets to open at.

Make sure you click save and you will be popping.

[sly halo]

I found it, thank you so much!!

[fallow ingot]

No worries keep using ticket tool.

[wheat horizon]

Opa beleza

Eu paguei vip era 4 da tarde por transferência e até agora não caiu no jogo , pode me enviar vip

[robust sandal]

yOreiaMHF

Oops beauty

Portuguese (Brazil) (pt) → English (en)

[robust sandal]

yOreiaMHF

I paid vip was 4 pm by transfer and so far has not fallen into the game , can send me vip

Portuguese (Brazil) (pt) → English (en)

[robust sandal]

Isso é apoio para @pseudo glen. Por favor, leia o embed abaixo.

English (en) → Portuguese (Brazil) (pt)

Você está no lugar errado.
Nós fornecemos suporte para o bot de discórdia da Ferramenta de Bilhetes @[$] e não podemos ajudá-lo com qualquer problema que você tenha.
Por favor, certifique-se de entrar em contato com a equipe de suporte apropriada.

English (en) → Portuguese (Brazil) (pt)

[eager cargo]

^

[jade topaz]

Hello

How can i do multiple tickets

What’s the commands

[scenic plinth]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[scenic plinth]

Try the above :)

[jade topaz]

i need help,

for some reason the server isnt showing up on manages ervers

Hola

I need help me. Necesito ayuda

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Try that Ivann

[scenic plinth]

¿Cómo puedo ayudarle?

[jade topaz]

necesito los comandos de omegacraft

para colocar las lands por ejemplo

[scenic plinth]

Lo siento, no puedo ayudarte con Omegacraft, a ver si tienen un servidor de discordia o a Google.

[jade topaz]

When i try to login from my discord account it says this. What do I do?

[fallow ingot]

That’s not the ticket tool dashboard. Use the link bellow

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[fallow ingot]

Step 1: invite the bot. Step 2: setup the bot.

?

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

Oh , Thanks!

[iron night]

Gave 1 Rep to aaron J (current: #15 - 13)

[fallow ingot]

No worries keep using ticket tool

[jade topaz]

It's not showing the server I need though.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[fallow ingot]

^

[jade topaz]

I tried relogging but it's showing the same servers as before. I'm the Server Owner of that Server.

[mystic hound]

Are you sure you've relogged as per the steps shown above, instead of simply refreshing

[fallow ingot]

^

[jade topaz]

Yes , I'm Sure.

[fallow ingot]

Did you try logging out and back in?

[jade topaz]

2 times.

[fallow ingot]

It usually works

[eager cargo]

Run $level in your server and show a screenshot please.

[jade topaz]

Okay!

It say's the permission level is 0 even though I'm the Owner.

[eager cargo]

Sorry to break it to ya, but if it says level 0, you're level 0. ( User with no permissions to manage Ticket Tool. )

[jade topaz]

So , How do I fix it?

[eager cargo]

I suggest contacting a server administrator or the user with ownership so they can give you permissions.

[jade topaz]

Brb.

[fallow ingot]

Alrighty.

[eager cargo]

They can also add a dashboard role which gives you access to the dashboard.

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 8, 2021, 7:39 AM

[jade topaz]

Oh , Wait I don't have the Administrator perm. My bad.

Sorry.

[eager cargo]

No worries, you can invite the bot if you manage server permissions, but can't manage it without a dashboard role, admin, or ownership.

[jade topaz]

Thank you for the Support!

[jade topaz]

Thanks!

[iron night]

Gave 1 Rep to Light (current: #2 - 57)

[jade topaz]

Thanks!

[iron night]

Error: You're still on cooldown

[eager cargo]

My absolute please. ( @fallow ingot & @mystic hound helped too. )

[jade topaz]

Thanks!

[iron night]

@jade topaz :: You can't rep Quo#9999 for 59 minutes and 33 seconds. Try coming back later?

[jade topaz]

I'll do it later.

[eager cargo]

Haha, don't worry about it.

[jade topaz]

Okay. Bye!

[eager cargo]

Sayonara

[mystic hound]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 76)

[mystic hound]

there

[abstract wigeon]

Ty @fallow ingot

[iron night]

Gave 1 Rep to aaron J (current: #15 - 14)

[abstract wigeon]

There we go

[fallow ingot]

[neat roost]

Hi people can see into my tickets. Why? They don’t have the support role.

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[fallow ingot]

@neat roost this is your issue above.

[neat roost]

That works thanks so much

[iron night]

Gave 1 Rep to aaron J (current: #14 - 15)

[fallow ingot]

No worries!

[winter monolith]

o shoot nm.

it's not a ticketbot issue

[craggy geyser]

It also isn't possible. You can't edit other people's messages regardless of permissions

[winter monolith]

ok tnx lol 🙂

[craggy geyser]

It would be handy. But basically the only way to do it is to delete their message and type a new version

[winter monolith]

ah ok

[distant monolith]

There is a Keep visible option. But what to do to prevent everyone from deleting the ticket?

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[abstract wigeon]

Follow the instructions show above and turn on the Support Team Only function.

[distant monolith]

Thanks

[abstract wigeon]

My pleasure, glad I could help you out

[iron night]

Gave 1 Rep to Daniel Harrison (current: #10 - 21)

[fallow ingot]

There

[kindred frost]

One question is there permanent premium?

[fallow ingot]

Life plan?

[kindred frost]

Yes

Yes o nou ?

[fallow ingot]

No, you get two types of premium subscriptions, premium annually witch is $66 per year. and premium witch is $6 a monthly

It would be good tho.

[kindred frost]

Thanks

[fallow ingot]

No worries!

[copper solstice]

I dont want the member close and delete the ticket, only support can. how to do it

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[copper solstice]

ok ty

[fallow ingot]

Go to your panel and go to Reaction Options >> Close ticket settings & enable support team only.

@copper solstice

[copper solstice]

yes i alr did it

[fallow ingot]

And they can still close it?

[copper solstice]

i mean, the problem solved

[fallow ingot]

Oh awesome

[neat roost]

Slight problem, the bots not letting anyone open any tickets and won respond to commands??

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[mystic hound]

see if you have any roles on there

Also make sure bot has permissions to make tickets ( you can check using $debug)

[iron night]

Gave 1 Rep to aaron J (current: #13 - 16)

[fallow ingot]

If what light said does not work please try the tag bellow. Witch should hopefully fix your issue.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[jade topaz]

Hello RL craft is randomly shutting down can someone hlep me?

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[neat roost]

It’s not really working. Ima try what you said to try because there was not roles for what the other guy said

It’s working now it’s wired tho because I had premium for like 8 days then nothing worked.

Thanks @fallow ingot

[iron night]

Gave 1 Rep to aaron J (current: #13 - 17)

[fallow ingot]

No worries

[fallow ingot]

You most likely were using the free trial witch you only get 7 days of then it expires.

[timid hemlock]

Can users with premium change ticket tools name and profile picture?

[humble sequoia]

Ticket Tool avatar/status Customisation

@pseudo glen is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

However, on your server, you can change the bot's nickname

[silent heath]

Hello

Can someone help me plz

[fallow ingot]

Hi there what’s up?

[fallow ingot]

It might come in the future

[silent heath]

i want to make it like my players can make unlimited tickets instead of 99 per panel how to do that ?

For free tickettool

[fallow ingot]

Unfortunately that’s up to discord you can only have 500 channels in your server.

[craggy geyser]

Why would you need more than 99 tickets for a single person?

[fallow ingot]

Unless I’m wrong as I have tested this myself.

[fallow ingot]

I was thinking the same thing...

[craggy geyser]

Not wrong. And only 50 channels in a category

[silent heath]

can you clear me if i delete ticket insed of close does it counts?

[abstract wigeon]

500 channels*

[craggy geyser]

Oh, I read 500...
And yes. It is only active tickets. If you delete the tickets you can create more as long as you delete them using ticket tool

[fallow ingot]

Yes,

[silent heath]

Okey and here my problem is solved Ty so much 😄

lol

[timid hemlock]

Ok it would be nice thanks for your help!

[iron night]

Gave 1 Rep to aaron J (current: #12 - 18)

Gave 1 Rep to Swiftgale (current: #14 - 16)

[fallow ingot]

No worries

[jade topaz]

Hey is there any setting so that we can manage that the ticket opens in a particular category

[abstract wigeon]

Yes

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

Is it in free variant?

[abstract wigeon]

Follow the instructions shown above ^^

[fallow ingot]

Yes it’s free

[abstract wigeon]

^^

[jade topaz]

Ohh thnks guys

[fallow ingot]

Premium is anything marked with

[abstract wigeon]

Our pleasure.

[fallow ingot]

Indeed

[alpine ember]

what’s th𝚎 bots prefix?

[abstract wigeon]

$

[alpine ember]

thanks

[abstract wigeon]

No problem at all. Glad I could help

[alpine ember]

when i opened a test ticket i could see th𝚎 open ticket on my alt with no perms, is that supposed to happen??

[abstract wigeon]

You can turn that off.

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[abstract wigeon]

Follow the instructions shown above ^^

[alpine ember]

it didn’t work😭

[abstract wigeon]

That's strange.

Did you save the settings?

[alpine ember]

yeah, could it be because of my verification system?

[abstract wigeon]

Do you have a special role?

[alpine ember]

i do but my alt doesn’t, only a verified one

[abstract wigeon]

@mystic hound Do you have any solutions?

[mystic hound]

lil preoccupied rn, #🎫│make-a-ticket someone will help you out

[hollow geyser]

Hello! I have my transcript saving settings set to Autosave Transcript when ticket is closed and/or deleted. Lately, ticket tool has been giving me a "Transcript failed to save." I have a transcript channel set, and premium active. How do I fix this?

[abstract wigeon]

Check so that the bot has all the required permissions.

[abstract wigeon]

Run @Ticket Tool#4843 debug in your server.

[hollow geyser]

Ah, turns out it didn't have the perms Thank you!

Thank you @abstract wigeon !

[iron night]

Gave 1 Rep to Daniel Harrison (current: #10 - 22)

[abstract wigeon]

My pleasure. Glad it worked out.

[obsidian coral]

hello i need help

i have ticket tool premium

[abstract wigeon]

What do you need assistance with?

[obsidian coral]

how do i get my bot to dm people after i close their tickets?

ticket tool*

[eager cargo]

Dashboard ( Link below ) > Manage Servers > Select Server > Panel Configs > Settings > Automation Options > Send Direct Message when ticket is closed.

[humble sequoia]

https://tickettool.xyz/manage-servers

[obsidian coral]

hello

i need help again

also thank u

how do I change the emoji and name?

[abstract wigeon]

You can change the name via the Dashboard

[obsidian coral]

how?

[abstract wigeon]

Dashboard ( Link below ) > Manage Servers > Select Server > Panel Configs > Settings > Rename Panel

[humble sequoia]

https://tickettool.xyz/manage-servers

[abstract wigeon]

For the emoji follow the instructions show below:

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[abstract wigeon]

Change the emoji in Embed Text.

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[abstract wigeon]

And then change the emoji here ^^

[remote ferry]

If I have the premium bot on my server, can I kick the normal one or do I need to keep that one too?

[eager cargo]

You can kick it

Just make sure you enable the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

^

[remote ferry]

Okay thank you!

[eager cargo]

My pleasure

[solid stream]

Symptom: reaction(s) vanish/get removed for no reason.
Issue: Discord is bugged.. Not a lot we can do but resend the panel
Fix: resend the $panel, sometimes reloading discord works.

[trail loom]

Does anyone know why when I react to the ticket, the ticket does not open?

[fallow ingot]

Does ticket tool respond to commands?

[trail loom]

no, the bot is already on the server and configured, but when someone will react to the emoji, it does not open a chat. But on another server it worked

[fallow ingot]

So it does not respond to commands?

Can you attempt to see if this is your issue

[trail loom]

no don't respond

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[fallow ingot]

Try this above please.

@trail loom can you do that?

[trail loom]

thanks! I achieved!

[iron night]

Gave 1 Rep to aaron J (current: #11 - 19)

[fallow ingot]

awesome, have a good one!

[shut otter]

@fallow ingot

Can u help me

[fallow ingot]

Hi there, How can i help?

[shut otter]

There ia no reaction

It got removed

[fallow ingot]

This is a bug, We are working to resolve it.

[shut otter]

How to get it back

[fallow ingot]

Your going to have to resend the panel.

[shut otter]

So have to delete it and resend it

[fallow ingot]

Yes.

Exactly.

[shut otter]

Ok thx

Ty @fallow ingot

[iron night]

Gave 1 Rep to aaron J (current: #11 - 20)

[fallow ingot]

No worries have a good one.

[forest goblet]

@shut otter Please don't ghost ping me

[shut otter]

Sorry

[jade topaz]

Is ticket tool made by battleeye siege anti cheat?

[forest goblet]

No, it's a discord bot. @pseudo glen

[jade topaz]

this just confuses me

[forest goblet]

BattleEye is the owner of ticket tool.

[jade topaz]

ty

[jade topaz]

Hello, can you please help me?

[scenic plinth]

What can I help you with?

[jade topaz]

I can’t figure out how to add a channel to the participant for the reaction

I do not know English, but I am writing to you through a translator

I know Russian

[scenic plinth]

What language do you speak?

Russian, I see. Would you prefer to speak russian? There's a bot here to make translating easier for you.

[robust sandal]

zlyzzツ

Русский, я вижу. Вы предпочитаете говорить по-русски? Здесь есть бот, чтобы облегчить перевод.

English (en) → Russian (ru)

[jade topaz]

Все?

[robust sandal]

Rocket wave

all?

Russian (ru) → English (en)

[jade topaz]

А я понял

[robust sandal]

Rocket wave

I get it.

Russian (ru) → English (en)

[icy grail]

Russian Dud3

[jade topaz]

Я бы хотел добавить такое сообщение с реакцией, на которую нажимаешь и тебе открывается какой-то канал, или роль

[icy grail]

No Offence

[robust sandal]

Rocket wave

I'd like to add a message with a reaction that you click on and you're opening some kind of channel, or a role.

Russian (ru) → English (en)

[scenic plinth]

/ru Your in luck, that's how ticket tool works!

Have you invited it to a server yet?

[robust sandal]

Ваша удача, вот как билет инструмент работает!

Вы уже пригласили его на сервер?

English (en) → Russian (ru)

[robust sandal]

zlyzzツ

/ru Ваше в удачу, вот как билет инструмент работает!

Вы уже пригласили его на сервер?

English (en) → Russian (ru)

[jade topaz]

Да

[robust sandal]

Rocket wave

yes I do

Serbian (Cyrillic) (sr-Cyrl) → English (en)

Великий в чем проблема?

English (en) → Russian (ru)

[jade topaz]

Я хочу добавить роль за реакцию, если простыми словами

[scenic plinth]

/en Я хочу добавить роль за реакцию, если простыми словами

[robust sandal]

I want to add a role for the reaction, if in simple words

Russian (ru) → English (en)

[scenic plinth]

/ru Ticket Tool doesn't neccesarily add roles to users (Not a function) when Tickets are created.

If you wish, you can leave a suggestion in the #827209540671111210!

[robust sandal]

Инструмент билетов не не добавляет роли пользователям (не функция), когда билеты создаются.

При желании вы можете оставить предложение в #827209540671111210!

English (en) → Russian (ru)

[jade topaz]

Просто на сервере я нашел это:
Категория: Информация
Для чего нужны тикеты?

1)Вы можете предложить идею для сервера 💡

2)Вы можете пожаловатся на участника сервера, если он нарушил правила ❌

3)Вы можете задать вопрос ❓

4)Вы можете получить роль 🎈
Категория: информация
Без причины не используйте тикет мьют на 5 часов на сервере!
⊰🤖⊱ • Ticket Tool
БОТ
— Сегодня, в 20:01
Служба поддержки.
Чтобы создать тикет нужно просто нажать на реакцию " 📩 " сообщения ниже.

[robust sandal]

Rocket wave

Just on the server I found this:
Category: Information
What are the tickets for?

1. You can suggest an idea for a server 💡

2. You can complain about a member of the server if he has violated the rules ❌

3. You can ask a question ❓

4. You can get the role 🎈
   Category: information
   For no reason, don't use a 5-hour ticket on the server!
   ⊰🤖⊱ • Ticket Tool
   bot
   Today, at 8:01 p.m.
   Support.
   To create a ticket you just need to click on the reaction "📩" message below.
   Brawl Stars TV! Supercell.

Russian (ru) → English (en)

[jade topaz]

И хотел бы это добавить

[robust sandal]

Rocket wave

And I would like to add that

Russian (ru) → English (en)

[scenic plinth]

/ru I don't know how they have their server setup, I believe they might have it where the moderators / support add that role.

[robust sandal]

Я не знаю, как они имеют свои настройки сервера, я считаю, что они могут иметь его, где модераторы / поддержка добавить эту роль.

English (en) → Russian (ru)

[jade topaz]

эх... ну ладно спасибо, удачи

[robust sandal]

Rocket wave

eh... Well, thank you, good luck.

Russian (ru) → English (en)

[jade topaz]

/ru I think it works that you make a ticket and ask for a role and the Moderators provide it instead of ticket tool auto giving it

[robust sandal]

Я думаю, что это работает, что вы делаете билет и попросить роль и модераторы предоставить его вместо билета инструмент авто придав ему

English (en) → Russian (ru)

[jade topaz]

/en в точку

[robust sandal]

to the point

Russian (ru) → English (en)

[abstract wigeon]

/ru There are also bots which allow you to add reaction roles to a message. I’ll get the link to the bot I used to use.

[robust sandal]

Есть также боты, которые позволяют добавлять роли реакции к сообщению. Я получу ссылку на бота я использовал для использования.

English (en) → Russian (ru)

[jade topaz]

/en Попробую

[robust sandal]

Try

Russian (ru) → English (en)

[abstract wigeon]

/ru Here is the link to the bot I used to use. The instructions on the website are in English but you can use ‘Google Translate’ to translate it to Russian.