🆘│community-support

[earnest quail]

im happy to wait

[eager cargo]

Thank you.

[gentle tartan]

ok

[eager cargo]

It will save the last 200 messages in that channel or 500 if you have premium

[gentle tartan]

Transcript command is limited to tickets only for non premium servers.

Yes I got this message @lilac girder Thank you both

I'll check the premium

[iron night]

Gave 1 Rep to Quo (current: #1 - 69)

[eager cargo]

Our pleasure

[gentle tartan]

There's no information of the premium on a channel here in discord?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[eager cargo]

^

[gentle tartan]

Thank you so much

[iron night]

@gentle tartan :: You can't rep Quo#7023 for 57 minutes and 21 seconds. Try coming back later?

[eager cargo]

My pleasure

[unique karma]

hi, i got a quick question i am using the ticket tool bot but if people join my server they can manage the server. how can i solve that problem?

[mystic hound]

That's not a ticket tool related issue. My best guess is your @ everyone or a member role has manage server enabled. Check your permission settings

[crisp stirrup]

Hi, How to create a custome message like this?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[crisp stirrup]

Need premium?

[shadow axle]

nope

[crisp stirrup]

@shadow axle Okay thank you

[iron night]

Gave 1 Rep to es (current: #28 - 2)

[shadow axle]

[unique karma]

oh alright, thank you!

[iron night]

Gave 1 Rep to Light (current: #3 - 47)

[unique karma]

1

nani?

[crisp stirrup]

Ok how to change the emoji that when you react..

[shadow axle]

that's premium

[crisp stirrup]

Ok thanks

[iron night]

@crisp stirrup :: You can't rep es#0009 for 46 minutes and 26 seconds. Try coming back later?

[coral cypress]

Can you add a blacklisted role or smthn

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[coral cypress]

Thanks

[shadow axle]

[little field]

how do i add multiple reactions on a single panel?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[abstract wigeon]

Follow the instructions shown above ^^

[little field]

ty

[abstract wigeon]

Note: That feature is Premium only.

[abstract wigeon]

My pleasure

[crisp stirrup]

Hey, How to make the ticket down the support-ticket.. is there any way?

[potent seal]

hello I just added the bot, though it is creating channels but not deleting it after I click on lock reaction, and second how can I customize so that the new channel created comes under a specific category

[craggy geyser]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[craggy geyser]

The lock reaction is for closing (once you click the tick if two step close is on). Once it is closed a new embed appears with options to delete. If you want the lock to delete, you need to turn off two step ticket.
For the category, see above

[potent seal]

can you also guide how to close the two step ticket pls

oh wait I got it, thank you very much

[crisp stirrup]

thxx

[summer ice]

sorry I don't know why but ticket tool doesn't let me handle the server could you help me? please

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[craggy geyser]

See if this helps you

[summer ice]

ah OK done thank you very much

[iron night]

Gave 1 Rep to Swiftgale (current: #14 - 11)

[craggy geyser]

No problem

[cobalt spindle]

Hi

I need help

[humble sequoia]

https://www.nohello.com/

[cobalt spindle]

How do I clear the bot to work?

[craggy geyser]

Clear how? Do you mean set up?

[cobalt spindle]

Yes

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[craggy geyser]

These are the instructions. If there is a particular bit you are stuck at, we can give more detailed help if needed

[cobalt spindle]

Ok thanks

[unique sluice]

والله شوف

[robust sandal]

! Ali

I swear look

Arabic (ar) → English (en)

[crisp stirrup]

؟

[unique sluice]

مدري بس شفت شعار اوسمز

[crisp stirrup]

خخخخخخخخخخ

[humble sequoia]

User permission level with Ticket Tool

@signal kindle is permission level: 0 (User)

[boreal marsh]

Hi, external Emoji are enabled for all users, but still not working. Bot rights sufficient as well btw.

[jade topaz]

i need help plz

[humble sequoia]

https://www.nohello.com/

[jade topaz]

hello

;-; lol

[mystic hound]

what exactly is the issue

[jade topaz]

can u help me

how can i make the bot

like this ;-;

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

another think

how can i let it mention some role

[craggy geyser]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[boreal marsh]

Hallo, Any help for this 🙂

[pale pilot]

uhh this is the support server for the ticket tool bot, not whatever bot you have down in that screenshot

which I believe you are referring to right?

[signal kindle]

$ticket

How do u create a ticket for cod lobbies

[craggy geyser]

I think they are on about ticket tool. The top of the screenshot has a new ticket

Their issue is that the other bot doesn't display emojis in the ticket

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[craggy geyser]

Follow this for creating tickets

[full trail]

hello, for the ticket msg systen, how do i make it ping a role?

[pale pilot]

yeah ticket tool is on top, but the emojis that aren't properly displayed are in the embed of the other bot

[craggy geyser]

Yeah. I think they believe it to be an issue with the ticket. However I agree that it is an issue with the other bot

[pale pilot]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[pale pilot]

they just have to put the ID in the embed

[boreal marsh]

I am aware, but it's clearly not the issue of that bot, it's a problem of TT

The opened ticket rights for everyone shows external Emoji not enabled

Even though I did

[craggy geyser]

That is support opened. That is for the support team not everyone. Make sure the bots role is included in the support team roles

[hasty forge]

Hello is there a way to bot to mention certain roles when a new ticket opened? Like @mods etc.

[lilac girder]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[lilac girder]

Get the ID and put it in the ticket message text to mention a role @hasty forge

[clever flicker]

%notfication

$notification

[drifting canopy]

Also works

[clever flicker]

can i get a notification just like @ a ping

if someone create a ticket

[hasty forge]

thank you very much

[iron night]

Gave 1 Rep to Pandа 🐼 (current: #28 - 2)

[hasty forge]

yes you can, either a role or member doesn't matter just take the ID and paste it on the message

[clever flicker]

thx

[midnight topaz]

Hey, i need help, i dont see my server on the web pannel

I try to reload but anything :/

ping me if you can help me

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[mystic hound]

this also works to ping a role

[midnight topaz]

to ping a role do

<@&roleid>

[mystic hound]

Can you run the $level command in your server and show me a screenshot

[midnight topaz]

i'm the owner

[mystic hound]

Okay, have you tried relogging? (Not reloading the page)

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[midnight topaz]

the bot ?

[mystic hound]

Relog in the site

[midnight topaz]

how ?

[mystic hound]

This embed should tell you how

[midnight topaz]

ohh ok i see 2min

work !!!

thxxx !! ^^

[mystic hound]

Pleasure

[iron night]

Gave 1 Rep to Light (current: #3 - 48)

[clever flicker]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[clever flicker]

it dosent ping the role

[craggy geyser]

It should do. The role has got it colour. Does the role have the "allow everyone to mention this role" permission? (And if you don't want it to, make sure ticket tool has the mention everyone permission)

[jade topaz]

Is there a way I can create multi panels?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[craggy geyser]

^ It is a premium only feature though

[jade topaz]

oh rip i can't even afford premium thanks tho

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #14 - 12)

[clever flicker]

is it ok if the bot under the pinged role

[craggy geyser]

You can get limited time premium by voting (check out $vote)

[jade topaz]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[craggy geyser]

Yes. It should work as long as the role has permissions to be pinged

[clever flicker]

like this ?

[craggy geyser]

Yes

[clever flicker]

thx

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #14 - 13)

[craggy geyser]

No problem

[mossy crystal]

How do I add a person in the ticket

[craggy geyser]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[mossy crystal]

Okay

Ty @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #14 - 14)

[boreal marsh]

I didn’t had that. So, I added my bot, but still the same. Do I need to make a refresh? If yes, how? 🤔

I've send the panel again to the server, no change

[craggy geyser]

Does that bot send the images in other channels? It might be an issue with that bot rather than with ticket tool

[slim leaf]

How do I set what ranks can change my ticket bot settings?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 1, 2021, 4:38 PM

[atomic solstice]

here @slim leaf ^^

[slim leaf]

Thanks!

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #6 - 40)

[atomic solstice]

np

[slim leaf]

Is there any way to copy my settings for a bot from one server to another?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[atomic solstice]

here ^^ @slim leaf

[slim leaf]

Thanks

[atomic solstice]

np

[feral leaf]

The bot is having trouble saving transcripts on my server and I can't figure out how to fix that

[solid stream]

Run $debug in your transcripts channel.

[lean hawk]

why aren't any of my servers popping up on ticket tool?

[feral leaf]

It won’t respond to the command

[shadow axle]

you don't have admin/manage server perms in any server then + it's a discord thing and not ticket tool's

[lean hawk]

oh

thanks

[shadow axle]

[lean hawk]

thanks @shadow axle

[iron night]

Gave 1 Rep to es (current: #25 - 3)

[solid stream]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[young rampart]

I can't seem to disable the add command for regular users. Am I doing something wrong?

[jade topaz]

hi

your already have the command on "support team only"

[atomic solstice]

what is the name of your server?

[abstract wigeon]

That should be enough.

[feral leaf]

Play Away

[atomic solstice]

can you please check if the bot can see the channel that you are trying to use the commands in?

[feral leaf]

That worked thank you

[iron night]

Gave 1 Rep to Satisfy (current: #5 - 41)

[atomic solstice]

no problem

[boreal marsh]

He works normal in all other channels

[young rampart]

Yes, but @.everyone can still use the command?

[jade topaz]

are you asking me or telling me that @ everyone can use the command?

[young rampart]

Telling you

[jade topaz]

can i have the server id please

@young rampart ^

open a ticket

[young rampart]

Alright

[prime bridge]

Jax27 has been silenced for 10m
Reason: Similiar-Messages Spam

Jax27#5805 | 783235239400046623

[humble sequoia]

-- moved to ticket --

[slim leaf]

Ugh I tried to link a channel but its not working

I put {whitelist-applications} and the channel is called #whitelist-applications

[jade topaz]

Dude can sum1 help me set this up

[slim leaf]

But on the ticket it says {whitelist-applications}

[eager cargo]

There's no variable for linking channels, put <#(ID)> to link the channel so for #🆘│community-support it'd be [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/).

[eager cargo]

Read over #573205317870157855, it's got a simple setup guide that should get you all settled, lmk if you need any help.

[jade topaz]

Ok thanks man

[eager cargo]

My pleasure

[slim leaf]

Ohh ok

thanks

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 70)

[eager cargo]

My pleasure

[jade topaz]

ı can not find my server on manage servers I used $level and it sad 6

but stil ı can not find it

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[ionic bone]

so im trying to set up the ticket bot and i invite it but it dosent register that i invited it so i try again and nothing it wont register that i invited it

[scenic plinth]

Relog into the dashboard, if the bot is not joining the server check to make sure there isn't a bot kicking it.

[ionic bone]

It joined and I already relog

[craggy geyser]

Are you relogging or refreshing the page. Just doing a refresh doesn't work

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

Relog into that, see if it pops up.

[proper tangle]

new here guys lost need help

[scenic plinth]

Stating your issue gets you quicker help, please state your problem.

[novel stone]

hola me podrian desbanear

[robust sandal]

Stikerdrow

hello I could be unseeded

Spanish (es) → English (en)

[scenic plinth]

/es If you have an issue with Ticket Tool please state it, if you are here for normal conversations please try the #827209540671111210

[robust sandal]

Si usted tiene un problema con ticket tool por favor estadño, si usted está aquí para conversaciones normales por favor pruebe el #827209540671111210

English (en) → Spanish (es)

[scenic plinth]

@novel stone^

[balmy hull]

how do yoiu use it

[slim leaf]

Is this supposed to look like this?

The top part

[jade topaz]

Yes G!

[craggy geyser]

Do you have developer mode on. I think it is part of that. Or just an update that happened at the same time I turned on my developer mode

Mobile doesn't show it. But my pc does show that too

[slim leaf]

Hmm I don’t think I do

I just installed it like an hour ago

[scenic plinth]

It's an update having to do with PC I believe, nobody on mobile has had it.

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[balmy hull]

how come everyone sees the ticket

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[abstract wigeon]

Follow the instructions shown above and you will be able to disable that function ^^

[terse wren]

🤔 Ok.. Brand new panel.. So I created the panel with zero changes and sent to the channel. It will make the embed but will not create the reaction to allow a person to react to it, despite having reaction and external reaction perms. Same issue even if I change the panel and then send to the channel.

However, it will add the reaction if I send it to a different channel.

Ideas? lol. I know I'm missing something simple here.

[scenic plinth]

Have you checked the channel settings? Channels most of the tine overide role permissions varying the permissions you are configuring.

[terse wren]

Yes.. And I added Ticket tool in separately and given permissions that way.

[scenic plinth]

Run $debug in the channel and see if there is anything it's missing.

[terse wren]

It has everything except history, which shouldnt even matter?

[scenic plinth]

Try allowing it Read Message History in that channel please.

[terse wren]

Thank you much! Ticket tool works perfectly again.

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 42)

[scenic plinth]

No probs, have a nice day! :)

[glad totem]

hey this may be dumb but... ive been testing the bot, how do i make it so that people besides staff can only see their own ticket?

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

I invited tickettool to a discord server, but on tickettool.xyz the server is not showing up

[solid stream]

Try logging out and back in

[humble sequoia]

-- moved to ticket --

[glacial ocean]

why is general chat locked?

@eager cargo v sorry for ping

[eager cargo]

#827209540671111210

We have a community server, this is our support server.

[glacial ocean]

oh, so why have a general chat then? sorry.

[upper flower]

did u even read what it says...

[glacial ocean]

yeah

[storm gale]

reasons why tickettool says “added <user> to <channel> but doesn’t actually do it?

[scenic plinth]

Make sure the bot has permissions to manage channels.

[silent rapids]

السلام عليكم سبورتر

[robust sandal]

A B O T A H A

Peace be upon you Sporter

Arabic (ar) → English (en)

[silent rapids]

ar

[silent rapids]

Arabic

[robust sandal]

Trying to translate to Arabic but detected as Arabic.
Please don't waste translations by trying to translate to the same language.

[humble sequoia]

-- moved to ticket --

[lofty junco]

Can we get help here

[shadow axle]

[lofty junco]

Well I purchased for another month yesterday and my account not working

Tried emailing and opening tickets but no reply

[shadow axle]

did you purchase premium recently?

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[lofty junco]

What. No. Tv supreme

[shadow axle]

what?

are you talking about ticket tool?

[jade topaz]

Can I have a help @upper flower

[humble sequoia]

-- moved to ticket --

[eager cargo]

Don't ping staff please.

[subtle fable]

Guys the Transcripts....when moved to say a #transcript-archive channel in discord these are not searchable am I right (?)

[eager cargo]

Watcha mean?

[subtle fable]

we move ticket transcripts to an archiving channel. We can't search them for creators name for example (just tested)

[eager cargo]

If you do <@(ID)> in the search bar you can see their transcripts

[subtle fable]

D'oh

@eager cargo Thanks

[iron night]

Gave 1 Rep to Quo (current: #1 - 71)

[eager cargo]

Like so

[eager cargo]

My pleasure

[potent seal]

The tickets are not being created in the specific category which I have set up in the panel configs, All the perms for the bot related to manage channels and permissions and other perms have been given

[atomic solstice]

are there any tickets in the category already or is it empty?

[potent seal]

empty , only the ticket panel for creating tickets

[atomic solstice]

can the bot see the category?

does it have view channels permission in the category itslef?

[potent seal]

yeah it has all perms except mention everyone

[atomic solstice]

can you please tell me the name of the server

or send the server ID?

[potent seal]

✧ BLACK STONE ✧

idk about id

[atomic solstice]

can you create a quick channel in that category and try to run the $debug command in that channel?

[potent seal]

ok

https://discordapp.com/channels/509192800865353738/662692902245498910/838368686116700180

[atomic solstice]

ok so can you try going to the dashboard and just removing the category from there, save and then add it back and save

then try to open a ticket

[potent seal]

Didn't work

[atomic solstice]

where do the tickets open up? at the top of the server?

[potent seal]

ye

[atomic solstice]

this might be just discord cache or something, try to give the bot Administrator and see if the issue still appears

[potent seal]

ok

works now but i can't keep the admin perm going

[atomic solstice]

check the category again and make sure the bot has these 3 on

[potent seal]

those perms were already given, for some reason now that I added mention everyone to yes as well , it is working

[atomic solstice]

It probably was just a discord cache problem, by giving it the @ everyone perm you updated it and that fixed it

[potent seal]

nope doesn't work without everyone perm yet

but yea it's working with it

[atomic solstice]

Then having that perm enabled will be the fix then, that perm is also good if you want to tag roles once the tickets open so it is good to have it enabled

[potent seal]

thanks for your time

[atomic solstice]

no problem

[jade topaz]

Is there a different channel I can do $vote or is it just this channel?

[atomic solstice]

you can do it in any server that the bot is in

doesn't have to be here

[jade topaz]

I see thank you <3
my bad for ping

[iron night]

Gave 1 Rep to Satisfy (current: #5 - 42)

[atomic solstice]

no problem

[jade topaz]

Where do I put the premium key by the way?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[atomic solstice]

follow this ^^

[jade topaz]

Man your so helpful thank you so much <3

[jade topaz]

How to make Multi Panels?

This is confusing me

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[jade topaz]

K thanks i'll take a screenshot of this

[jade topaz]

i made a panel but i dont know how to access ticket tool

[atomic solstice]

So when you go to the dashboard you cannot see your server?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[atomic solstice]

please try to log out and log back in that would reload the servers

[jade topaz]

i did, its set up in a channel but how do i communicate with the people that made a ticket?

also, its my first time using a bot in Discord, lol.

[atomic solstice]

Well ticket tool works in a way that if a person opens a ticket by clicking the reaction the bot makes a new channel

[jade topaz]

using as in using it in my server, that is.

[atomic solstice]

in that channel the user who opened the ticket and the support team will be the only people who can see that channel and type there

[jade topaz]

okay, so if one were to open a ticket, the support roles would see it aswell?

oh, i see.

[atomic solstice]

yes if you set the support roles then those roles can see the tickets

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

you as the owner of the server will see all tickets regardless of your role being in the support team

since noone on discord can stop the owner from seeing channels

[slim leaf]

Is there any functionality I can use with the ticket bot like a voting system?

Currently we have a channel where we have our members do !suggest (a suggestion) and it puts it in a channel with an ⬆️⬇️ emoji, so people can vote

Also I just bought premium, how do I get the premium subscriber rank?

[radiant moss]

Not a feature. Run $debug and send the link please for the rank

In your server

And send the link here

[slim leaf]

Oh ok thanks

Can I rename the bot and put a different profile picture with premium?

[abstract wigeon]

No.

[radiant moss]

You can change the nick name. Not the prp

[abstract wigeon]

That’s not possible.

[slim leaf]

Huh for a paid service that should be an option

[radiant moss]

Well discord not not offer such a feature. The only way for it to be possible would be a custom hosted bot

[atomic solstice]

It might be comming in the future though, the devs have been thinging about this as it was suggested a lot

[slim leaf]

Ok great, as long as someone’s thinking about adding it lol. Other than that the features are really good. Here’s my $debug thing

#debug-spam message

[radiant moss]

y!pc @slim leaf

[iron night]

Thank you!

Thank you for purchasing Ticket Tool Premium @slim leaf. You have now been given the <@&535595160189403136> role!

[slim leaf]

Oh cool premium support as well

Thanks guys!

[radiant moss]

np

[jade topaz]

Hallo ich hab mir Fahrzeug packet gekauft und hab vip motor nicht bekommen habe auch ein kumpel der es best'tigen kann

[robust sandal]

psx120

Hello I bought vehicle packet and got vip motor did not get also a buddy who can best't

German (de) → English (en)

[shadow axle]

uuh what

[pale pilot]

@jade topaz Du bist hier beim Ticket Tool Support gelandet. Wir geben support für den Bot, nicht für was auch immer du da angefragt hast

[robust sandal]

Simple

@empty kayak You have landed here at Ticket Tool Support. We give support for the bot, not for whatever you've asked for

German (de) → English (en)

[shadow axle]

ah

[jade topaz]

ok aber ich komm irgnedwie ned rein deswegen

[robust sandal]

psx120

ok but I come irgnedwie ned pure because of it

German (de) → English (en)

[shadow axle]

omg this bot sucks

[shadow axle]

was willst du?

[pale pilot]

it's not the bot who translates lol. And there's no translator that knows every abbreviation and slang words

[shadow axle]

does it use google translate's api or something?

because they both suck

[pale pilot]

it uses azure @shadow axle

it can be changed to google translate too

[shadow axle]

oh i see

[jade topaz]

how i become a ticket for discord grp roleplay

[mystic hound]

Are you looking for help with setting up the bot?

[jade topaz]

no i need help for discord roleplay grp

[mystic hound]

What exactly do you need help with, in regards to the Ticket Tool bot?

[scarlet plinth]

I wasn't able to claim my colony reward shell until it reset. Is there a way to backtrack it to actually show I completed just not claimed?

[craggy geyser]

I think you are in the wrong place. This is for ticket tool and not sure what you are refering to

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[green hatch]

why i cant write to general chat?

[eager cargo]

This is our support server, you can type in our community server. #827209540671111210

[humble sequoia]

https://tt.bot/community

[foggy grove]

If i open a ticket its go to the top

I want it to the support category

What should i do?

[scenic plinth]

Are there any open in that category?

[foggy grove]

Yes

here

look

[scenic plinth]

How many channels are in that category?

[foggy grove]

2

[scenic plinth]

Did you make the change when you sent it?

[foggy grove]

wdym change?

[scenic plinth]

Did you set the category while you had the panel sent, sometimes resending a panel is the easiest fix.

[foggy grove]

alr,

let me try

[cerulean summit]

what is the prefix for the bot lol

[shadow axle]

$

it's also written on its status

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[jade topaz]

can anyone help me restore my premium?

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hi is there a member of staff on who could answer a couple of questions before I decide to purchase TT please.

[abstract wigeon]

I can help you out. What do you wonder?

[jade topaz]

I'm checking down the settings, and first I wanted to know, is there a way to make the ticket the name of the user who opened it?

[abstract wigeon]

Yes, you can use variables for that.

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[jade topaz]

Amazing, I love this, also is there a site the tickets are backed up to? Or can you have them all store in one channel?

Does this need the $ btw?

[abstract wigeon]

You can save transcripts of tickets in one channel.

[abstract wigeon]

No. Just {}

You can also backup your server configuration in case you accidentally kick the bot.

[jade topaz]

Perfect.

Aside from those 2 things, anything else that is useful for the tickets, that some over look XD

Buying now as well 😛

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[abstract wigeon]

Here are the perks ^^

[zenith heron]

Good afternoon, everybody. I'm new. And I was wondering if I need to send the pane everytime I update it? Thank you in advance.

[upper flower]

Nope, it should update automatically. Unless you have a multi-panel (Premium feature) @zenith heron

[zenith heron]

Thak you very much @upper flower

[iron night]

Gave 1 Rep to Developerツ (current: #10 - 19)

[digital whale]

i paid for premium awhile ago and have yet to get the dashboard to show i have premium

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[abstract wigeon]

Follow the instructions shown above ^^

If that doesn’t work, create a ticket in #🎫│make-a-ticket

[digital whale]

yes i did and i got it now thank you! took me almost the month b4 i get it to work haha

[abstract wigeon]

Perfect 👍

Our pleasure

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[heady oasis]

Hi ..

Is there Arab support?

[jade topaz]

Hi there, the claiming pin and $claim command aren't appearing/working on my tickets

[heady oasis]

I cannot wait long for Arab support to tell me that they are not responding to me

[scenic plinth]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[heady oasis]

You arabic?

[scenic plinth]

Make sure the claim command is enabled via your command settings in the dahdboard, note this only works if you have premium.

Make sure ticket tool has "manage messages" to pin messages, otherwise you cannot have ticket toll do this. Run $debug to see the required permissions.

[scenic plinth]

No, if you need arabic support I can translate it.

[heady oasis]

Ok , im sorry

[scenic plinth]

No, your fine. You can use arabic here if you want, I will just have to translate it as I do not speak arabic.

[eager cargo]

You can't claim your own tickets.

[jade topaz]

Yeah I got someone else to do it, but the pin wasn't appearing

It is now

Thank you guys, I am trialing the 7 day thing but going to purchase it now anyway XD

[jade topaz]

hey
i there any way of getting a transcript of a past deleted ticket?

[eager cargo]

Unless you had it stored somewhere like a transcript channel, DM's, etc. No. Sorry.

[jade topaz]

too bad

[humble iris]

When someone opens a ticket
How do you move the ticket message in the same category as it

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

hey the ticket tool bot in my server isnt working

[lilac girder]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[lilac girder]

@jade topaz

[clear lava]

Hallo bin dum und kann kein ticket auf meinem server erstellen.

[robust sandal]

Gamerdj

Hello am dum and can't create a ticket on my server.

German (de) → English (en)

[scenic plinth]

/de No problem, make sure there is no roles blacklisted from the 'ticket creation` reaction in the panel settings or server configs.

Another thing you can do is make sure ticket tool has the correct permissions, you can do this by running $debug, if it does not have manage channel permissions please give it those permissions.

If you are having trouble sending the panel, refer to the error it gives you, this should display in a red box on your screen.

[robust sandal]

Kein Problem, stellen Sie sicher, dass es keine Rollen auf der schwarzen Liste von der "Ticketerstellung" Reaktion in den Panel-Einstellungen oder Server-Konfigurationen.

Eine andere Sache, die Sie tun können, ist sicherzustellen, dass Ticket-Tool die richtigen Berechtigungen hat, können Sie dies tun, indem Sie "$debug" ausführen, wenn es nicht über "Kanal verwalten" Berechtigungen geben Sie ihm bitte diese Berechtigungen.

Wenn Sie Probleme beim Senden des Bedienfelds haben, lesen Sie den Fehler, den es Ihnen gibt, dies sollte in einem roten Feld auf dem Bildschirm angezeigt werden.

English (en) → German (de)

[scenic plinth]

@clear lava^

[clear lava]

hat sich erledigt

[robust sandal]

Gamerdj

has done itself

German (de) → English (en)

[ocean jungle]

?

[craggy geyser]

If you are asking why the ticket is not named the name you gave it, the names are a premium only feature, and you don't have premium

[ocean jungle]

please do it for free

:(( please

ufffff

[craggy geyser]

You can get limited time premium for free by voting for the bot

[ocean jungle]

link?

[craggy geyser]

Use $vote

Yes. Turn off two step close in general settings

[ocean jungle]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[craggy geyser]

You can ask people in your server to link to you (info in there) and then their votes add to your total to get votes quicker

[ocean jungle]

When will the results of the relevant number of paid membership be announced?

[ocean jungle]

how much is the premium preimum?

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[ocean jungle]

expensive

[atomic solstice]

not really

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[craggy geyser]

Unfortunately not at the moment

[mortal geyser]

Hello, I opened a ticket since 1 week and finally was temporary close to process. The support say that they will recontact me. Do you know how many time ?

[mystic hound]

Was the ticket opened here on this server?

[mortal geyser]

Yes

[mystic hound]

Oh i think I remember your name, it was about the partnership, correct?

[mortal geyser]

Yes

[mystic hound]

There's no ETA on when that'll be re-opened, its up to our partnership managers, whenever it does happen you'll be contacted.

[mortal geyser]

I can’t send him a private message, and i don’t think i can ping him here

[mystic hound]

I'd advise you to just wait patiently for them to contact you.

[mortal geyser]

Okay

[prime bridge]

r. has been silenced for 10m
Reason: Mass mentioning members

r.#2443 | 838725039918153781

[mystic hound]

pfft

[atomic solstice]

[mortal geyser]

Oh

[brittle canopy]

......

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: attempted raid
Moderator: @mystic hound

[atomic solstice]

lol

[mortal geyser]

Thanks @mystic hound for the support

[iron night]

Gave 1 Rep to Light (current: #2 - 50)

[bronze jolt]

fwsf

sdffdsfsdffs

fsdgeeeeeeeeeeeeeaaaaaaaaaaaaaaaaawfffffffffffffffffffffffffffffa

[forest goblet]

Bruh wtf

[bronze jolt]

ahoj

[forest goblet]

@bronze jolt Please don't spam

[bronze jolt]

sou tady pravidla

[atomic solstice]

áno

#546557408902905896

[bronze jolt]

ok už je vidím

[atomic solstice]

😉

[bronze jolt]

https://tenor.com/view/so-excited-baby-cute-adorable-bath-gif-15061321

🤣

[abstract wigeon]

Please use the channel for it’s intended use.

[jade topaz]

Bonjour, @copper marsh
Nous avons commander une licence mes nous navont pas reçu le code d'activation.
Pouvez vous nous aider
Cordialement

[robust sandal]

Flo / Project DOSFR

Good morning, @copper marsh
We order a license my navont not received the activation code.
Can you help us
Kind regards

French (fr) → English (en)

[quasi zenith]

I have the ticket tool in my server, however it won't load on the manage servers area - I've refreshed lot's of times - it also displays servers that I deleted. How can I get the thing to load?

[mystic hound]

Try re logging instead of refreshing

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[quasi zenith]

What is that??

[mystic hound]

Read this message

[quasi zenith]

Fixed, thanks! Your amazing @mystic hound :)))

[iron night]

Gave 1 Rep to Light (current: #2 - 51)

[mystic hound]

Pleasure

[ruby oriole]

Website down?

[scenic plinth]

It shouldn't be, are you having an issue with it?

[ruby oriole]

Ohhh i fixed it. I just needed to relog

[scenic plinth]

Alright

[sage heath]

Im having trouble setting the bot up

the create button on panels is not showing up

I tried re-loging, but it didn't work.

[scenic plinth]

Are you going to the "panel configs"?

[sage heath]

no

its the create

button

its not there

@scenic plinth

[scenic plinth]

Are you on mobile or desktop?

[sage heath]

desktop

well mac to be specific

[scenic plinth]

Can you do me a favor and try zooming in and out and see if anything changes? Some sites only allow you to see certain things at certain zooms.

[sage heath]

ok

[stiff bloom]

Is possible to do something like this with the bot?

[sage heath]

i tried.....didnt work

went from 25% to 500%

[craggy geyser]

Not really. You can get ticket tool to give those options in an embed, but not with reactions that will do anything automatically

[scenic plinth]

Is there any plugins / add-ons you have installed that block certain things?

[sage heath]

yes

ad block

[craggy geyser]

Which adblocker?

I use one and it works for me, so it shouldn't be an issue

[sage heath]

its a google one

with g-suite

from my school

[prime bridge]

neroxi has been silenced for 10m
Reason: Posting Discord Server Invites

neroxi#9923 | 820759673979273297

[scenic plinth]

The bot is in the server correct?

[sage heath]

yes

[scenic plinth]

Not the place to advertise, try an advertising community. :)

[stiff bloom]

Alright

Thank you dude

[sage heath]

i have no idea why it isnt working

[scenic plinth]

I would create a ticket, #🎫│make-a-ticket. Usually your problem consists of the issue with a zoom or add-on with the desktop, sorry I couldn't help.

[sage heath]

all good

[jade topaz]

refreshed site 5 times

shows old servers iam not even in

• cant find new servers

[sage heath]

re-log

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Refreshing doesn't work like that

[jade topaz]

owh ty

[past gorge]

How can I disable bot commands like $help

or command permissions for specified role

Because everyone can flood the chat saying $help

[humble iris]

I did

@scenic plinth

Says that

[scenic plinth]

You need to allow it to manage channels and messages...

[humble iris]

The bot?

Where do I do it

And how

[scenic plinth]

Give the bots role permissions [Server Settings ---> Roles ---> Ticket Tool ---> Manage Channels should be checked ---> Manage Messages should eb checked

You can also configure it through th main page in the dashboard.

[prime bridge]

KingofCards has been silenced for 10m
Reason: Images/Videos Spam

KingofCards#5637 | 760314555255226419

[scenic plinth]

Try it through the category, not the role if it still doesn't work.

[humble iris]

Nothing

@scenic plinth anything else I can try

[wind kraken]

Hey there, I am trying to reopen closed tickets. How do I do that?

[scenic plinth]

Not that I can think of, try #🎫│make-a-ticket, discord is having issues. Sorry I couldn't help you!

[scenic plinth]

On one of the embeds when you close, it should give you 3 reactions. It should be the middle reaction, and you should be able to open it.

However if the channel was deleted, you cannot reopen it.

[wind kraken]

ah too bad then
thanks for the information anyways

[rain lake]

So I have the correct perms to go into the dashboard and make a panel, however when into into the dashboard the server I want to manage isn't there, what do I do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[spice anvil]

So how does one do something like {user} needs help @lyric patrol

But on a panel

For the opening message

I got to go so whoever connects me make a mention please

Contacts*

[abstract wigeon]

You can use variables for that. Follow the instructions shown down below on how you change the ticket message, and you will also see the variables below that message.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[junior vector]

How do I use my premium?

@atomic solstice

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[junior vector]

did that

What did I do next?

[atomic solstice]

if you did that, then you can invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[junior vector]

Did that to

What’s it’s prefix?

How do I use it

[atomic solstice]

its the same prefix for both bots

[junior vector]

Okay i’ll try that,

[atomic solstice]

thats why you have to select which one you want to use from the dashboard

[junior vector]

Do I need to kick the bot that’s not premium?

[atomic solstice]

no need

[atomic solstice]

just follow this ^^

[junior vector]

Okay.

Okay thanks works now

[atomic solstice]

no problem

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[main delta]

$vote link @main delta

[humble sequoia]

You can't link to yourself.. sillypants. =)

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[jade topaz]

how do i make it so it pings

a role

everytime someone makes a ticket

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic solstice]

here is how you can do that ^^

[pseudo maple]

how to create ticket channel

[mystic hound]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[pseudo maple]

how can i ping a role when opening a ticket?

[atomic solstice]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[pseudo maple]

?

[atomic solstice]

just copy the name from the server settings

or you can use the role id

[pseudo maple]

okok

[atomic solstice]

<@&roleID>

[pseudo maple]

okok

?

help mee

help me pls

[atomic solstice]

no need to type the roleid

just <@&12478397540932>

numbers only

if you use the Id

[pseudo maple]

okok

?

[atomic solstice]

yes

[pseudo maple]

ty

how to edit this message

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[atomic solstice]

here ^^

[pseudo maple]

how to resend message ticket?

[atomic solstice]

either with the panel command or from the dashboard

so either $panel numberofthepanel

or in the dashboard in the panel configs

you can set a channel and send a panel

[spice anvil]

How do you make a role have an ID

?

Actually I got it now

[topaz raft]

Hi

How can I set commands for creating tickets?

[frail cloak]

hey

The transcript could not be saved
How to set it up

[rancid sapphire]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[rancid sapphire]

@frail cloak

[atomic solstice]

Also make sure the bot has permission to view the channel and Send messages in the channel as well

[frail cloak]

I did that
But it does not save

[rancid sapphire]

Check what Satisfy said

The bot has permission to see and send things in that channel?

[frail cloak]

Does he need any other permission?
or only ( view channel and Send messages )

[abstract wigeon]

Run $debug in your server

[rancid sapphire]

Do you have that enabled?

[atomic solstice]

this is a premium only feature tho

the autosave

[rancid sapphire]

Ow right

[abstract wigeon]

It will show you what permissions it has and what permissions it needs.

[atomic solstice]

these should be enough for the transcript channel

[gray sonnet]

i am not very good with bots, i need help with the perms

everytime someone opens a ticket, it's visible to everyone

[atomic solstice]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[atomic solstice]

make sure that this is disabled ^^

[gray sonnet]

omg thank you so much

thanks @atomic solstice

[atomic solstice]

no problem

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 44)

[real tangle]

How do I verify my phone and email

I'm getting this message and they said I need to verify my account. But how?

[wicked scroll]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[wicked scroll]

@real tangle Click here to contact the Secured support team

[acoustic rune]

people dont get automatically permision to see the message history in their ticket. How do I fix that?

[atomic solstice]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[acoustic rune]

Oh I didnt found that

[atomic solstice]

just follow this but select the User Opened Permissions

[pallid night]

Is the bot offline? Not working on my server

[atomic solstice]

Can you please tell what you are trying to do? And what is not working?

[pallid night]

Create ticket stopped working
When reacting, nothing happens

Already tried to push the panel again

[atomic solstice]

ok can you please send your server name or the server ID?

[rocky stump]

If anyone wants to play gartic phone DM me!
]

[craggy geyser]

This is not the right place for that. Ask in the community server instead

[uncut pulsar]

can someone pls give me the site to change panel color pls

[humble sequoia]

https://tickettool.xyz/manage-servers

[scenic plinth]

You do it through the dashboard panel mangement.

[paper bay]

help please

[uncut pulsar]

i know, but usually theres a site

[scenic plinth]

Do as it says, relog into the dashboard.

[scenic plinth]

A site for hex codes?

[uncut pulsar]

yes

[atomic solstice]

Also make sure you are logged in with the correct Discord Account

[scenic plinth]

Let me see if I can get it for you

[uncut pulsar]

k

[scenic plinth]

This is what most people use to find color hex codes.

https://htmlcolorcodes.com/

[uncut pulsar]

kk

[jade topaz]

how can i place the created tickets under all the channels

[atomic solstice]

you have to put them in a category

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

ty

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[smoky tinsel]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[main delta]

if you create a multipanel with premium, but your premium runs out... does the panel stops working or it still functions and you just cant create new ones? 🤔

[scenic plinth]

All premium functions would no longer work and everything would be returned to default, as the bot would leave the server upon the expiration of your subscription.

[main delta]

oooh okok, ty!

[scenic plinth]

No probs, have a nice day! :)

[iron night]

Gave 1 Rep to zlyzzツ (current: #6 - 43)

[obsidian geyser]

Hallo, gibts jemand hier wo deutsch kann?😅

[robust sandal]

🔵Swiss-Schoggi77🔵

Hello, is there anyone here where german can?😅

German (de) → English (en)

[craggy geyser]

/de We can translate. Or you can open a german ticket in #🎫│make-a-ticket

[robust sandal]

Wir können übersetzen. Oder Sie können ein Deutschlandticket in #🎫│make-a-ticket

English (en) → German (de)

[prime bridge]

Arielmosho has been silenced for 10m
Reason: Posting Discord Server Invites

Arielmosho#3780 | 665264007275479040

[shadow axle]

@mystic hound ^

[scenic plinth]

@rocky stump

Knowing the outcome, how about try an advertising server next time?

[neon pagoda]

Hey there guys, is it possible to use a bot to do the !close command. Or any other way to let a bot close a ticket?

[abstract wigeon]

Yes

You can use the command $close

[neon pagoda]

👀

[neon pagoda]

It doesn't seem to be listening to the command

[abstract wigeon]

Could you go the dashboard and check if the command is activated.

Also run $debug in your server to check if the bot has all the required permissions.

[scenic plinth]

I don't believe other bots trigger ticket tool commands.

[abstract wigeon]

Ohhh, I just realised the question. Wow I’m so dumb

[craggy geyser]

This. Basically all major bots won't respond to other bots

[abstract wigeon]

Yup.

Don’t listen to the things I said, that only applies to normal accounts, not bots.

[neon pagoda]

Damn that makes me really sad, had a great plan with a custom bot

I feel like the ticket bot shouldn't ignore bots for commands since it can help automate things with a large amount of tickets

[jade topaz]

Is there a way of setting tickets to automatically close after a certain time, like 24 hours ?

[abstract wigeon]

Bots can abuse Ticket Tool.

[jade topaz]

So can people 😛

[abstract wigeon]

That feature is not supported at the given time. But you can set it so if a person leaves the server the ticket will be closed.

[neon pagoda]

What about a webhook 🤔

[jade topaz]

Yeah I have that active atm 🙂

[abstract wigeon]

Not on the same level as bots can. Bots can spam send 100 of messages in just couple of minutes.

[neon pagoda]

A user bot could

I get that though, it prevents stress on Ticket Tool

I would love to see it for at closing a ticket

[jade topaz]

I got invited to a server that bot spammed me, 500 messages I got from joining -_-

In 10 seconds

[abstract wigeon]

Yeah, some people don’t have life’s and love to piss people off.

[jade topaz]

I run a religious server, I know this ONLY TOO WELL

[half schooner]

my server dosent come up on manage servers.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[shadow axle]

@half schooner ^

[steep falcon]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[sterile hinge]

Bonjour

Je tue une mec en uber je loi demande de leve le main 10 fois il les faisait pas donc je le tue

[robust sandal]

HOXHAJ AL

I kill a guy in uber I law asks to raise his hand 10 times he did not do them so I kill him

French (fr) → English (en)

[scenic plinth]

@mystic hound^

@radiant moss^

[sterile hinge]

@scenic plinth thx 😊

[iron night]

Gave 1 Rep to zlyzzツ (current: #4 - 44)

[sterile hinge]

So i cant unban or not?

[scenic plinth]

I'm sorry but I am refusing to give you assistance with your issue.

[sterile hinge]

I can transalate french?

[mystic hound]

This is ticket tool support we can't help with that sorry

[sterile hinge]

Where i can look for help plz

I dont know i am new

[scenic plinth]

If you need help for Ticket Tool its here, however I am not giving support for your "claim" earlier.

[mystic hound]

Try to contact the support team for the game you got banned from, this is the support server for a discord bot

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 42
Linked Votes: 42

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 44
Linked Votes: 44

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[wooden summit]

I need some help !

So basically,

I logged on to the ticket website you know the usual

and i pushed manage server to get to my server bc i just invited the bot

and my server isnt there

[eager cargo]

And you can't see your server!

[wooden summit]

yes

[eager cargo]

Knew it! Haha.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[wooden summit]

Ohh?

[eager cargo]

Click your profile picture, press logout, then log back in and you'll be all set 🙂

[wooden summit]

Oki! Ill try that and thank you!

[eager cargo]

My pleasure

[polar sierra]

ocupo ayuda

[buoyant raptor]

So how do i apply my premium?
Am i supposed to kick the non premium ticket bot?

[robust sandal]

Elgael0o

I take help

Spanish (es) → English (en)

Abre un ticket de soporte español en #🎫│make-a-ticket.

English (en) → Spanish (es)

[eager cargo]

@polar sierra ^

[eager cargo]

You don't have to kick the non-premium bot, just follow the steps below!

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

Once you've applied the premium, follow the steps below!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[buoyant raptor]

Ok

Wait I have to do this on the account I bought the premium?

[eager cargo]

You have to apply the premium on the account you bought premium, yes. It is linked to your Discord account.

[buoyant raptor]

Okay

[weak basalt]

helo

i want arabic support

[brittle canopy]

$vote

[humble sequoia]

Votes

Current Votes: 4
Lifetime Votes: 46
Linked Votes: 46

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 414262796222595073
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 0h, 0m
To redeem your current votes use $vote redeem

[cobalt spindle]

Hi

Hi

[modest lantern]

how can u make the ticket into a certain category?

[upper flower]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[modest lantern]

AH OK TYY

[autumn acorn]

@upper flower

[upper flower]

What u want

Why u pinging me

😐

😐

😐

😐

https://tenor.com/view/rick-astley-rules-you-know-the-rules-follow-the-rules-break-the-rules-gif-19929342

[autumn acorn]

If you don't want help, someone else is there

[upper flower]

WHAT DO U NEED

U PINGED ME

IM HERE

SO WHAT DO U WANT

@autumn acorn

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[upper flower]

Ok I’m done with you. Adios

[prime bridge]

Successful bans: 1
Unsuccessful bans: 0
Reason: Spam pinging support members. This is support for Ticket Tool. Not a bot listing site.
Moderator: @upper flower

[scenic plinth]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 2
Lifetime Votes: 2
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 1 day, 0h, 0m
To redeem your current votes use $vote redeem

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 5
Lifetime Votes: 5
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 2 days, 12h, 0m
To redeem your current votes use $vote redeem

[cursive copper]

yo

how do I make a emoji sent in a panel message

[jade topaz]

When I try to manage The Server My Server Doesn't Show Up.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[modern tangle]

How to read an open ticket made by someone in my server

[lilac girder]

are you the owner of the server?

[modern tangle]

Yea

[lilac girder]

So you should have admin perms and have access to all open and closed tickets

[modern tangle]

How do I access the tickets tho

[mystic hound]

You just click on it just like any other channel in your server, when someone opens a ticket, a new channel will be made

[modern tangle]

Ok

This is the channel

[autumn solstice]

That is the ticket m8

The channel = the ticket

[modern tangle]

Ok ty

[autumn solstice]

Is there a possibility to be pinged btw when a ticket is created?

I'd check on the panel, but sadly the internet I am at atm blocks the xyz domain :/

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[weary agate]

hi

Why does not work reaction

Why does not work reaction.

[autumn solstice]

@rotund kite thanks man

[iron night]

Gave 1 Rep to ツ Logik™ (current: #21 - 5)

[weary agate]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[mystic hound]

check these steps

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[frigid epoch]

Hello! I have a problem - the bot is invited to the server, but the site still says "invite". What am I doing wrong?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[atomic solstice]

please try to log out and log back in

[frigid epoch]

That's it, the problem is over... I did it, though. Thanks!

[jade topaz]

It's still happening.

[mystic hound]

What is?

[dense cloud]

how do i make it so when i ticket is created / closed it says in a channel

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[mystic hound]

this is the message that's sent when a ticket is made

[dense cloud]

thank you

[upper ivy]

how do i make it so when creating a ticket the bot pings the support team role or any role

[shadow axle]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[upper ivy]

thank u

[cosmic kayak]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[shut grail]

why when someone opens a ticket it doesnt open i the ticket section but it opens at the top of the chats

like this

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

make sure the bot has the category selected

also make sure the bot can view the category

[shut grail]

ok i will try

it should be like this right?

[atomic solstice]

yep, but you don't even need to add any thing to the closed category since if there is nothing it will stay in the Category opened

which in your case should be ok

[shut grail]

it helped thanks you bro i appreciate it

thank @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #4 - 45)

[mystic hound]

By the way @urban galleon in relation to your review, we do offer a way to earn free premium by voting for the bot ($vote) for people that absolutely need premium but can't buy it.

Thanks for the comments :)

[iron night]

Gave 1 Rep to e, (current: #38 - 1)

[zenith lotus]

hey, how can i make snippets?

[shadow axle]

what

you mean tags?

[humble sequoia]

-- moved to ticket --

[hardy sparrow]

So It's my first time using ticket tool and I don't know how to set it up so if someone could help me it would be great

[shadow axle]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[hardy sparrow]

Thanks :)

[urban galleon]

How do I edit the ticket message? (The spot Where you would react to open the ticket in the first place)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[urban galleon]

Thanks @humble sequoia

[iron night]

Gave 1 Rep to Ticket Tool (current: #25 - 3)

[proven rain]

How do i delete a bugged ticket? (Cant even move, rename or delete it)

[steady lion]

$help how to make a ticket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

so i have been using the bot for a few days, and it worked up until yesterday

it normally moves the closed tickets to a new category but it stopped doing that

it has permissions to do it and it no settings have changed on the website

[scenic plinth]

Have you reached 50 channels in that set category?

[jade topaz]

ohh

yes

is that the max?

[abstract wigeon]

Yes.

A server can have 500 total channels and tickets combined.
Each category can have 50 channels inside before it overflows.

[main delta]

$vote

[humble sequoia]

Votes

Current Votes: 7
Lifetime Votes: 7
Linked Votes: 0

Vote Links

Top.gg
Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 12h, 0m
To redeem your current votes use $vote redeem

[limber spade]

Is there a way to change the embed colour?

[safe prairie]

It's a premium feature

[abstract wigeon]

Yes.

[limber spade]

I've got premium, where abouts is it please?

[scenic plinth]

If you have premium, it's in the panel message.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[scenic plinth]

Panel Options ---> Panel Message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[limber spade]

I've got the colour inputted but it doesn't appear, should I resend the message in?

[abstract wigeon]

Yes. You need to resend the message for the color to change.

[scenic plinth]

Correct, however ensure you saved it as it normally just edits it

[abstract wigeon]

^^