🆘│community-support

[acoustic oak]

hi

[humble sequoia]

https://www.nohello.com/

[humble iris]

Is there a way I could get a notification when someone opens a ticket?

[subtle fable]

is that above (the hello response) created in the bot?

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[subtle fable]

yes king you can add text to the top of the ticket message to ping you or a role. how is in channel avove or im sure someone will screenshot shortly

there you go

[forest goblet]

It's a tag, you can see this on the dashboard under Tags.

[subtle fable]

@forest goblet thanks

[iron night]

Gave 1 Rep to 2x2Master (current: #3 - 44)

[humble iris]

Huh

I want to get a ping when someone opens a ticket

I thought that is something on discord

[atomic solstice]

Yeah but with the bot you have to setup which role it is supposed to ping

[atomic solstice]

by following this ^

[urban tundra]

How to I get Ticket Tool Premium

How to I get ticket tool premium

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[atomic solstice]

you can purchase it by using the link above ^^

[coarse sand]

how do i get multiple reactions on a single panel

so every reaction opens a ticket with different ticket name

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[atomic solstice]

@coarse sand here ^^

[coarse sand]

thanks

where can i find the ids of panels?

panel configs?

[craggy geyser]

Its the number on the left of the panel on the dashboard

The 1, 2, 3 etc

[coarse sand]

oh that simple

ok ty

[bleak viper]

i still cant use the reactions in tickets

[loud saddle]

How many tickets can I open without ticket tool premium

[craggy geyser]

There is no limit to the number of tickets

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[craggy geyser]

$premiumperk

[coarse sand]

anyone encountering a problem with ticket tool creating a blank ticket

https://i.imgur.com/6IXsRtJ.png

[craggy geyser]

$premiumperk

[craggy geyser]

Hmm.. not working. Should do this. @loud saddle this is the list of what premium does

[craggy geyser]

Have you checked the ticekt message?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[craggy geyser]

Also, check that ticket tool has send message permissions in the channel

[coarse sand]

yup, its filled, ill check if they have permission

yeah has every permission

it works in other category though

[craggy geyser]

Run $debug in the empty ticket

[coarse sand]

https://i.imgur.com/4mLfhdF.png

[craggy geyser]

Yeah, looks fine. Not sure why it isn't working

I don't get why it would work in one category and not another. Especially if both have the ticket message set up in the same sort of way

[coarse sand]

https://i.imgur.com/d297h6c.gif

setup exactly the same lol

[craggy geyser]

What I will say, is the panel message will be the first one, so you will want to updae that to explain what the different emojis do. Maybe open up a ticket to get someone who knows more to help

[marble spruce]

how do i get rid of the two - -

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[forest goblet]

It should be there, try editing it

[marble spruce]

i did {empty} for the author name

[forest goblet]

Don't put anything there, then it should work.

[marble spruce]

yep ty

[mystic hound]

try resending the panel, if it doesn't work #🎫│make-a-ticket and we'll take a look

[coarse sand]

i got it fixed

can't use author urls or title urls

or nothing will appear

[coarse sand]

nvm got em to work

[coarse sand]

how can i use my own emojis in panel embed text?

[atomic solstice]

by using the emoji ID

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[mossy crystal]

How to add someone in the ticket using a command

[scenic plinth]

$add {userid}

[craggy geyser]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[mossy crystal]

Okay ty

Ty @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 35)

[scenic plinth]

Your welcome, have a great rest of your day! :)

[marble spruce]

how do i make a embed use a emoji from another server? like it does it for the create ticket reaction, but I dont know how to put it in a embed(if you know what i mean

[abstract wigeon]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[marble spruce]

so if it was notabug:748376714073210902 how would i put that?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[craggy geyser]

"copy everything, including the brackets <...>"

[abstract wigeon]

Put this in the message: <notabug:748376714073210902>

[marble spruce]

ty

[abstract wigeon]

Our pleasure

[marble spruce]

it didnt work :/

[abstract wigeon]

I forgot a symbol, paste this: <: notabug:748376714073210902>

But without the space

[marble spruce]

perfect tysm

[abstract wigeon]

My pleasure

[marble spruce]

Also is there a way to make the bot create a ticket for a user when they do -new or something?

[abstract wigeon]

Yes

https://docs.tickettool.xyz/en/dashboard/panel-configs/command-style-tickets

[lilac fractal]

Hello

Speak you German

[marble spruce]

also is there a way to make it to where if only support roles have access to close a ticket, it sends a message in the ticket saying you need the @jolly ginkgo Representative role to use that(in like a embed)?

omg

im sorry for the ping

[abstract wigeon]

You can add that message in the ticket message and you can make the reaction Support Team Only

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[marble spruce]

like i mean if they used the $delete or $close

[abstract wigeon]

Oh, they shouldn't be able to

Let me double check

[abstract wigeon]

By default it's Support Team Only

[marble spruce]

ik, but i was wanting a message saying that once a user that doesnt have the role does $close, it says:
You need the @ Support Role to close a ticket(but this would be a embed)
or something like that

[abstract wigeon]

Oh, you can't do that.

[marble spruce]

oh ok

[abstract wigeon]

It just doesn't do anything

[marble spruce]

ok ty

[abstract wigeon]

Np

[scenic plinth]

If you would like help in specifically German, your best idea is to make a ticket in #🎫│make-a-ticket with the correct reaction, it will say it in the picture.

Wenn Sie Hilfe in spezifisch Deutsch wünschen, ist es am besten, ein Ticket in #🎫│make-a-ticket mit der richtigen Reaktion zu erstellen, das auf dem Bild angezeigt wird.

[abstract wigeon]

Or you can just type what you need help with in German and we can use our translation bot to translate to English.

[robust sandal]

Daniel Harrison

Oder Sie können einfach eingeben, was Sie Hilfe in deutsch brauchen und wir können unseren Übersetzungsbot verwenden, um ins Englische zu übersetzen.

English (en) → German (de)

[abstract wigeon]

^^

Hej, detta är ett test!

Try here

@scenic plinth

[robust sandal]

Daniel Harrison

Hey, this is a test!

Swedish (sv) → English (en)

[abstract wigeon]

Now it's working

[hidden ibex]

#help ping

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[marble spruce]

why does it create 2 panels?

[solid stream]

A bug we've been seeing when you have both bots in your server.

[marble spruce]

bot bots?

oh ok

[solid stream]

You can just delete the extra panel

[marble spruce]

also why isnt this emoji working, even though its in my server

[solid stream]

Use the full emoji ID

$id

[humble sequoia]

<a:ablobwavereverse:552927522824781834>

:ablobwavereverse:

[marble spruce]

ok will do

$id

[solid stream]

Only works on your own server

[marble spruce]

oh lol ok

[solid stream]

to prevent abuse 🙂

[marble spruce]

on this, it only says the users id, not the actual name. How do i fix this?

[abstract wigeon]

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[marble spruce]

Its an id of a user :/

[abstract wigeon]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[marble spruce]

which one should i use to make it ping them or if not thats fine too

since {user} doesnt work

[abstract wigeon]

{$user}

[scenic plinth]

It should automatically ping the user, however I have realized there is an issue with discord I think with a new lines where it won't ping channels / roles, like when I make a role list, it will use the role name, but won't ping.

This is what I mean

[abstract wigeon]

@pseudo glen

Work fine for me

[autumn solstice]

what is ment with this?

"character limit while free"

it means now I can only put 250 characters, otherwise unlimited?

[scenic plinth]

It's a new lines thing, there has to be something above it.

[scenic plinth]

Correct. Whilst free, you can only have 250 characters. Premium allows you to bypass 250.

[autumn solstice]

thanks man, appreciate it

thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 36)

[scenic plinth]

Your welcome, have a great rest of your day! :)

[devout sun]

how do i make a multiple choice ticket

i have premium?

[humble sequoia]

-- moved to ticket --

[autumn solstice]

Not sure why but when I put a space between the with and the emoji, the emoji dissapears

e.g

got it, fyi: Adding new lines by pressing enter may occur in there being too much text. Removing a space between two lines fixed it

[scenic plinth]

^

It's a discord issue and nothing the devs can do about it, simple fix though.

[violet sun]

Is there a way to have a ticket automaticly closed if there is no activity in it ?

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[scenic plinth]

@violet sun^

[gentle musk]

That explains that...

[violet sun]

Cheers @scenic plinth

[scenic plinth]

Your welcome, have a great rest of your day! :)

[tidal ocean]

How do i make the ticket on a channel?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[torn drift]

Hey, is there a way to ping the staff role every time a ticket is made ?

[abstract wigeon]

Yes

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[abstract wigeon]

Follow the instructions shown above ^^

[torn drift]

Amazing thank you so much for the quick reply

[abstract wigeon]

My pleasure

[jade topaz]

hey guys , i just installed TicketTool , how do i add this to a channel ? i try it but i failed

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[jade topaz]

i dont understand 😅

ik its a special command , but my english is actually to bad

[abstract wigeon]

Click on the link and follow the instructions

[jade topaz]

kk

[jade topaz]

is anyone else's ticket tool lagging for a couple seconds before showing that the ticket is closing? It didn't do that before

[subtle fable]

we use the tool for processing new recruits into 3 gaming teams sharing a single discord server. Each team have their own panel and process. Is there a way of shifting a ticket from one panels process mid stream to another? Doesn't seem to be but checking :-(

[scenic plinth]

It will every once and a while do this, its more commonly someones internet / discord issue.

It does that to me every once and a while, but it should still work. If it gets to the point it doesn't do anything for anyone, you should let the support know about an issue in #make-a-ticket.

[scenic plinth]

No, once a ticket is created it sticks with the panel settings it was created from. It's sort of like how you can't change panel settings mid ticket and expect it to change. Sorry.

[subtle fable]

@scenic plinth thanks

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 37)

[scenic plinth]

Your welcome, have a great rest of your day! :)

[ashen dragon]

How to configure a bot so that the configuration of the channels that the participant opens (requests) is specific, for example. So that in a standard way, always in the open channel, a person can attach images

[scenic plinth]

Change the "user open settings", this will be under the "permissions" dropdown on the panel, and configure the options you want. You will likely have to resend the panel. This is the permissions ticket tool will give the user when it is opened.

[static arch]

hello i can't access the dashboard. When i try it doesnt show my server. no matter how many times i invite the bot

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[scenic plinth]

Try that :)

[static arch]

it didnt reply when i typed "!level" but im the owner

[scenic plinth]

$level, not !level

[static arch]

oop

[scenic plinth]

If you are server owner, relog into the dashboard and see what it does.

[static arch]

You right lol thx so much i was logged in other the wrong me

[scenic plinth]

No probs, have a great rest of your day! :)

[static arch]

you too

[rich fox]

!invite

[bleak glen]

Links!

Commands
Official Discord
Add Me
Donate

[brisk halo]

Can anyone tell me how to stop tickets from being auto deleted after they are closed?

[scenic plinth]

Try enabling "two step ticket" or "two step close", this should allow you to save a transcript.

[brisk halo]

Two Step Ticket did the trick! Thanks @scenic plinth

[scenic plinth]

Your welcome! Have a nice day!

[jade topaz]

Someone can help me?

I click on the reaction as a server administrator account and the ticket opens normally, but when I open with a member without administrator fees, the ticket does not open, but the bot removes the reaction

[humble sequoia]

-- moved to ticket --

[jolly quail]

Can you set permissions so only admins can close and delete tickets? If so. I cant find it. Lol

[atomic solstice]

Yes, in the reaction options and Command options you can set Allowed Roles, that means only the roles in that field will be permitted to use the command/Reaction

[jolly quail]

Ok ty

[atomic solstice]

no problem

[fervent mural]

Can someone help me?
I followed all the steps in Making My Ticket bot work but it doesnt make any ticket for my members when they click on the reaction
Pls help i really need help

[humble sequoia]

-- moved to ticket --

[muted seal]

Hi, I have a problem, when our players make tickets they can't see the message history for some reason.

[atomic solstice]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[atomic solstice]

please go to the User Opened permissions and make sure the Read message history is on

[waxen grail]

i set the ticket bot up to the instructions but it will not let anyone create a ticket. how do i fix this?

[atomic solstice]

Please check that you didn't put the @ everyone role or the member role in the blacklist roles in the dashboard

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[waxen grail]

ok i got the ticket to create but it only shows lock under the created ticket not where anyone can open it to see what they are requesting.

[tepid crown]

how do i take off these extra two messages?? and how do i send the user have a transcript of like who closed the ticket and who opened the ticket to their dms? ping me!

[lilac girder]

I think it requires premium for the second feature you mentioned. You may go to panel settings and check under logging options, there is an option called direct message transcript, and you may enable it

[tepid crown]

any idea for the first msg?

[lilac girder]

I think it also requires premium for the first one. You will need to panel settings and check under moderator options, change the settings embed for closed message to blank

[scenic plinth]

It does require premium, if you yourself want to send it to someones DM you can send the "direct link" it sends to your transcript channel.

[mystic hound]

You can disable two step ticket if you want to immediately delete a ticket. (So the "ticket closed" message won't appear)

[neon kiln]

how to @ a role here

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

There you go :)

[slim leaf]

Hey guys; I’m trying to figure out how to stop a ticket automatically being created when someone joins my server but I can’t figure it out

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[scenic plinth]

Sorry, but even if that is a feature automation is disabeled, the member actually has to go and create the ticket.

[slim leaf]

Oh thats weird

It autocreated it for someone in my server when testing

Ok. What about the ticket when its closed? We have around 10 people a day that will be opening tickets. I dont want a list of closed tickets

Is there anyway to archive them all in one channel?

[craggy geyser]

$help closed

[slim leaf]

When they are closed

[humble sequoia]

How to set the closed category

To set a closed category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Closed

[craggy geyser]

Here ^

[slim leaf]

But thats a catagory

[craggy geyser]

Oh, you said channel. Yeah

[slim leaf]

I dont want 1000s of tickets in a catagory on my server lol

[craggy geyser]

$help transcripts

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[slim leaf]

If its not possible thats fine but that would be really annoying lol

[craggy geyser]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[craggy geyser]

You can save the transcript and then delete the channel. And that channel is just full of transcripts

[slim leaf]

So I can have the channels autodelete when closed?

[craggy geyser]

Each ticket ends up as one message that you can acess the transcripts for

[slim leaf]

Oh thats cool

[craggy geyser]

You can't autodelete when closing. But you can use $close

Or react for deleting on the closed tickets

[slim leaf]

Oh ok

Is there a time when a feature will be added to auto close?

[craggy geyser]

Same part as earlier with automation I assume. I know you can autosave transcripts upon closing tickets (I do it on my server, but it might be a premium feature) but not sure if autoclose would be a thing

Yeah, it is premium feature

[craggy geyser]

You can skip closing and go to delete

Turn off two step ticket

[mystic hound]

There's no real ETA on when we'll get automation back, its a discord rate limit issue. Even when its back it'll most likely be premium only ^^^

[slim leaf]

I closed the ticket then pressed the green X and it didnt delete it

[craggy geyser]

That is part of two step close. The tick and cross are to confirm if you close the ticket. The tick would close it and then you get a new option for save/delete

If you turn off two step close, and turn of two step ticket, the reaction would just delete the ticket straight away. But would also do that if accidentally pressed

[slim leaf]

Ohh ok

How do I disable 2 step ticket and close>

[craggy geyser]

Here, the two at the bottom of general

[slim leaf]

Ok thanks. BTW I understand 2 step close but whats 2 step ticket again?

thanks @craggy geyser

[iron night]

Gave 1 Rep to Swiftgale (current: #15 - 10)

[craggy geyser]

2 step ticket is the auto close one

[slim leaf]

Oh

[craggy geyser]

If you turn it off, tickets won't close but will just delete

[slim leaf]

Ok

Oh I see

[craggy geyser]

You don't want that one if you don't have premium as you don't get autosave transcript without premium

So you probably want to close a ticket, then save and delete

[slim leaf]

Oh

Hmm its not saving in the channel I set

[hexed warren]

Anyone know how to make ticket permissions on or off like members allowed to ping roles with ticket panels

[craggy geyser]

Does Ticket tool have permissions in that channel?

[craggy geyser]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[slim leaf]

Yeah

[hexed warren]

thx

[craggy geyser]

Try it in a new ticket created after saving the panel

[slim leaf]

I just tried again

I have 2 step close off and 2 step ticket on like you said

Since I dont have premium

[hexed warren]

mentions arent included

[slim leaf]

Oh nvm it works now

But it doesnt auto save and delete when I press close

I need premium for that?

[craggy geyser]

Yeah. Premium is needed for auto save. And the 2 step ticket makes it auto delete

[slim leaf]

Ok makes sense

Is there a lifetime option for the premium?

[craggy geyser]

I don't know of a lifetime one, but there might be

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[craggy geyser]

That has information about it

[slim leaf]

Ok thanks!

thanks @craggy geyser

[iron night]

@slim leaf :: You can't rep Swiftgale#4167 for 48 minutes and 7 seconds. Try coming back later?

[slim leaf]

Ugh why cant I link a channel

In the ticket it says get the format from #applications but its not lit up like a channel normally is

[timber peak]

Hi

Ineed support

[humble sequoia]

https://www.nohello.com/

[craggy geyser]

$help id

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[craggy geyser]

Wrong command...

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[craggy geyser]

There we go @slim leaf

[slim leaf]

Ok great thanks

[wispy coral]

the tool is fucked up

[humble sequoia]

Pong! Latency is 340ms. API Latency is 81ms [-]

[solid stream]

What doesn't seem to be working?

[wispy coral]

is just not working

[solid stream]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[slim leaf]

Ok. Also it says like ticket-007 when a ticket is opened

We have different types of tickets. Can we change that name to be like whitelist-ticket-007?

[solid stream]

Yes, each panel get's it's own ticket count.

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[hasty thicket]

Hello can someone help me with claim tickets? I follow dashboard settings but this function still not work for me

[solid stream]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[hasty thicket]

i have all this on green and i have category where its possible to move but not working

[broken fern]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[broken fern]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[solid stream]

do you have premium?

[hasty thicket]

yes

[solid stream]

If the category isn't moving make sure it has the permissions.

[hasty thicket]

yes i go double check

but on bot i have admin so i thing i will be ok

[hasty thicket]

on both catgeory i have full permission for native bot role

but nothing

[solid stream]

Hmm, what's your servers name or id?

[hasty thicket]

i try to use reaction claim and cmd claim both nothing

i can sand you to pm ?

[solid stream]

yes

My dm's are open

[hasty thicket]

i cant send you because of clyde

[solid stream]

You only have claiming enabled on this one panel.

[hasty thicket]

i have it

[solid stream]

Please open a ticket

#🎫│make-a-ticket

[hasty thicket]

ok

[sweet frigate]

i cant have my ticket appear in a certain category, and i think its because the administration is off, how do i turn that on

[slim leaf]

Is there any way to give someone a role based on a reaction?

I want for when someone makes a ticket, it gives a second box that says pick a reaction for your role!

[craggy geyser]

Not with ticket tool

[slim leaf]

Ok. Is there a way ticket tool can trigger another bot to post that in the chat?

[craggy geyser]

Not as far as I know

[solid stream]

If you had a custom bot you could have it look for the ticket created message and do stuff

but most of not all normal large bots ignore commands from other bots.

[slim leaf]

Oh

[jovial shell]

(dm me if u want to help me with my server)

[junior tree]

Bonsoir

De l'aide en francais possible ?

[robust sandal]

CAxPrånå

Help in French possible?

French (fr) → English (en)

[scenic plinth]

If you wish, you can try here. You can try #🎫│make-a-ticket under the reaction that suits you best.

[robust sandal]

zlyzzツ

Si vous le souhaitez, vous pouvez essayer ici. Vous pouvez essayer #🎫│make-a-ticket la réaction qui vous convient le mieux.

English (en) → French (fr)

[scenic plinth]

@junior tree^

[spring glade]

https://prnt.sc/129k2hi

how can i change the message to other language

on this tab right

https://prnt.sc/129k47j

i changed it but the bot the bot doesnt change it

[junior tree]

Merci 🙂

[steel sail]

I have a question. Im understanding the ticket tool and how to create tickets ect but is it possible to add more than 1 emoji to a ticket? example say i wanted a support ticket with multiple actions in one, and i put in the description this is a support ticket to report a person react with ♥ to ask a question open a ticket with 😫 could both those emojis be an option to click to minimize having multiple open its all in one?

[solid stream]

$panel

[humble sequoia]

Send panel

How to send a panel?

To send a panel use the command $panel <id>

How do I find the ID?

The ID is located on the dashboard just before your panels name.

How to combine panels? (premium only)

Add multiple ID's $panel <id1> <id2> <id..>
The first ID will have its message and reaction sent while the others will have only reactions sent.

                    You can combine up to 20 panels (Reactions will be slowly added)

[steel sail]

thank you okay so basically i have to make seperate panels and then just combine them is what your saying?

[iron night]

Gave 1 Rep to BattleEye (current: #13 - 14)

[solid stream]

yes

[steel sail]

awesome ! im going to give that a try thanks again!!

[upper flower]

Wow thanks @solid stream

[iron night]

Gave 1 Rep to BattleEye (current: #12 - 15)

[jade topaz]

@upper flower what is the project

[upper flower]

😐

Read the server...

[spring glade]

need help

[rugged solstice]

Is it possible to have the bot assign a role when opening a ticket?

[glacial merlin]

How do I make it so when I close the ticket it dms the person saying ‘Claimed’ or ‘Done’

[pale pilot]

Nope

[rugged solstice]

dang, ty

[iron night]

Gave 1 Rep to Simple (current: #2 - 50)

[pale pilot]

If you have premium, you can enable it under automation options

[glacial merlin]

So we need premium?

[pale pilot]

For the bot to DM users, yes

[glacial merlin]

F

[karmic heath]

so who can guess what the new project is?

[shadow axle]

what?

[abstract wigeon]

Please use this channel for it's intended use, which is community support. If you want to hang out with other Ticket Tool users then your welcome to join the Ticket Tool Lounge. Link will be found below:

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[jade topaz]

Why is chat locked

[scenic plinth]

Chats are locked for a reason. If you would like to communicate with others, you can join the community server here: #827209540671111210

[abstract wigeon]

Head over to our community server to chat with us, get to know us better and have fun!

[jade topaz]

I have to join a whole new server?

[abstract wigeon]

Yes.

[jade topaz]

"Locked for a reason" yeah exactly I was asking what the reason was fool 🤨

[abstract wigeon]

Read the announcement: #📣│server-news message

[scenic plinth]

Correct, the developers believe this server should be used for strictly support. Also please avoid disrespect :)

[jade topaz]

Oh shush

[abstract wigeon]

Please respect all members of this server, or action will be taken.

[mystic hound]

If you could be respectful to people trying to help you that'd be great.

[jade topaz]

Ooo scary

[scenic plinth]

Fred, please.

[abstract wigeon]

Will be.

[prime bridge]

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: No reason.
Moderator: @mystic hound

[mystic hound]

Oh pft forgot the variable

[gentle musk]

Hey
Is it possible to undelete a ticket once it's closed, deleted and the transcript has been saved?

[abstract wigeon]

Nope

Once it's deleted it's deleted.

[gentle musk]

I suspected that was the answer, was worth checking though!

thank you

[abstract wigeon]

Ofc

[odd dove]

Did something happen to the server? I'm unable to chat in general anymore

[abstract wigeon]

Read the announcement: #📣│server-news message

You will find all the information there.

[odd dove]

Perfect. Makes sense.

[slow maple]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[slow maple]

Hmğ

:(

Pls help

[scenic plinth]

Please make sure ticket tool can see / send messages in that channal.

[slow maple]

It didn't work

[scenic plinth]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[prime bridge]

cheap has been silenced for 10m
Reason: Mass mentioning members

cheap#9487 | 276158676228636672

[scenic plinth]

@mild zodiac, if you need help please state it when you are unmuted. Please do not ping staff / members.

[versed nacelle]

cant seem to access invite link

[abstract wigeon]

Please open a ticket and let the Support Team know of this issue.

[jade topaz]

ghost ping!

dong ping support team
@mild zodiac

[abstract wigeon]

Here is the direct link to invite the bot: https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2952915024 @versed nacelle

[versed nacelle]

thank you

[iron night]

Gave 1 Rep to Daniel Harrison (current: #11 - 16)

[abstract wigeon]

My pleasure

[jade topaz]

by the way you still need site to set it up

[abstract wigeon]

Sadly you do

[jade topaz]

Hope site going to work soo I really need that bot rn

[abstract wigeon]

It’s back up and running now

At least for me

[scenic plinth]

Do try restarting your device you are trying to access it on if it becomes frequent, sometimes it can be a user error.

[jade topaz]

I have question is site working for you?

My friend tried to open it too but its not working for him too

[strange sorrel]

how to activate premium ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[scenic plinth]

The site it working for me yes, if it becomes a frequent issue the dev will be notified about the issue.

[abstract wigeon]

Follow the instructions shown above ^^

[jade topaz]

If you can tell me in dms where are you from so I can turn VPN on to maybe try it

If you dont want to its okay too

[strange sorrel]

Dosent work

Done that

[scenic plinth]

Please open a ticket in #🎫│make-a-ticket if the tutorial doesn't work for you.

[slim leaf]

Is there any way to change settings on the ticket bot from multiple discord accounts?

[scenic plinth]

As long as the account has a a dsshboard role / administrator perms they can access the dashboard and manage it all they want.

[abstract wigeon]

(Was just typing that out.)

[scenic plinth]

For dashboard roles, follow this:

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 29, 2021, 10:46 PM

[slim leaf]

Ok thanks

Thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 38)

[slim leaf]

Thanks @abstract wigeon

[iron night]

Error: You're still on cooldown

[scenic plinth]

No probs, have a nice day! :)

Thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #11 - 17)

[abstract wigeon]

Our pleasure

[scenic plinth]

There we go :)

[abstract wigeon]

Ty

[versed nacelle]

anyone else getting double responses?

[shadow bear]

the bot isnt responding to anny commands. also on the dashboard its telling me to invite the bot (even though ive had it for a few weeks now) and when i try to it doesnt work?

[eternal raptor]

Anyone else can't close the ticket ?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[abstract wigeon]

Follow the instructions shown above ^^

[shadow bear]

hmm the debug command isnt working. i may have changed my prefix and dont remember? also the bot shows online but isnt in the member list

[versed nacelle]

im getting double responses, ive kicked the bot already and invited back

[abstract wigeon]

Type @Ticket Tool#4843 debug

[shadow bear]

not working :/ if you kick the bot do you have to redo the panels?

[abstract wigeon]

You can back up your configuration

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[abstract wigeon]

Follow the instructions above^^

[shadow bear]

only thing is i cant get into my dashboard

[abstract wigeon]

What seems to be the issue?

[eternal raptor]

The bot suddenly don't answer to the commands lol someone know why ?

[eternal raptor]

No one ?

[echo maple]

I have the same problem

[abstract wigeon]

The bot might be down or having some small issues. Please be patient while the Development Team likes into the matter.

[solar quiver]

ح

[eternal raptor]

Yeah no problem!!

[rancid otter]

I'm just sleepy

im so sorry

gn

but thank uuu

this is a dream!

🕊️

[eternal raptor]

?

You ok ?

[rancid otter]

im good

goodnight

[eternal raptor]

Goodnight i guess

[solid stream]

Aye!

Full bot restart underway 🙂

[proud agate]

I was just about to ask why the bot was down

[radiant moss]

#📣│bot-news

[solid stream]

yeah, part of it fudged up and we started to get duplicate events...

[radiant moss]

Dang. Now we wait for everyone to come and ask why it’s down 😂

[solid stream]

I think the restart is quick enough to not cause alot of issues.

15 minutes vs our old 1-2 hours..

[eternal raptor]

Lmao

[proud agate]

[solid stream]

last set, 5 minute to go.

[jade topaz]

nice

hey ticket tool isn't opening tickets when people choose to open tickets the admin of the server isn't on to fix it anything i can do

[fickle galleon]

read

[ocean lotus]

why is the bot off on my server? On my friend’s server he’s online.

[radiant moss]

#📣│bot-news

Should me online momentarily

[proud agate]

Thank you all for fixing the ticket tool

[rancid otter]

👑 ✅

[proud agate]

I have a Quick question that does not need a Ticket

[rancid otter]

which one?

[proud agate]

?

[rancid otter]

.

[proud agate]

Well I need to make it so when i create a ticket is goes to a Category and not just the top of the discord, is there a way to do this

[lilac girder]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[lilac girder]

@proud agate

[proud agate]

Thank you so much

[drowsy fossil]

so i invited the bot to my server, and ticket tool is there, but when i get to manage servers the server doesnt show up, i tried multiple times, can anyone help?

[lilac girder]

try log out and log in again

[drowsy fossil]

ive tried 😭

[lilac girder]

Make sure you have the require perms @drowsy fossil

[drowsy fossil]

oh, tysm!! @lilac girder

[jade topaz]

Hello , I have a problem
On my Discord server when I invite the Ticket Tool it won't let me open a Ticket or let me put the $help
But when I try it on a test server if it lets me use it
What can I do to make it work on my server?
Thanks for your attention

[brisk halo]

Not letting me currently open any tickets either, was working fine, without changing anything suddenly theres no response

[jade topaz]

Maybe it is in maintenance or it fell?

[scenic plinth]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[jade topaz]

The bot does not respond to me

[scenic plinth]

What shard are you on? (Refer to the bots status)

[jade topaz]

Says $ help l TicketTool.xyz l Shard: 168

[scenic plinth]

Try giving the bot administrative if it doesn't already and see what it does

@brisk halo Are you still having the same issue? If so, what shard are you on? (Refer to the bots status)

[jade topaz]

You already have it but it doesn't work

[scenic plinth]

Ok, do you know how to get your server ID?

[jade topaz]

Yes I have

[scenic plinth]

Ok, since it still fails to respond as you said please #🎫│make-a-ticket and provide your server ID and explain the bot is failing to respond after checking permissions and is online, I'm sorry I can't be much more of help with this.

[jade topaz]

Ok thanks 😄

Bruh it won'tlet

send panels

Thanks @scenic plinth

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 39)

[scenic plinth]

You're welcome, have a nice day / night!

[scenic plinth]

Is it giving you an error when you send them?

@noble hazel What do you need help with? (Reference #📈│reviews)

[noble hazel]

aaaaaa

why

ticktool

dont work

in my server

[jade topaz]

Hey can you rename the bot in your server?

[noble hazel]

?

[jade topaz]

Instead of it saying "ticket tool"

can you name it something else

[noble hazel]

yes

[jade topaz]

how🤨

[lilac girder]

https://www.quora.com/How-would-someone-set-a-nickname-on-a-Discord-server

[jade topaz]

im trying to change the ticket tools name to like my discord name then Support

[lilac girder]

you can just set a nickname but not a username

[jade topaz]

I got it thanks!

[iron night]

Gave 1 Rep to Pandа ^^ (current: #36 - 1)

[lilac girder]

np

[jade topaz]

Hedrex tried charging me money to help me

what a bum

oh okay hes just a scammer nice

[scenic plinth]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[scenic plinth]

Try that

[noble hazel]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[noble hazel]

@pseudo glen debug

@pseudo glen debug

[subtle fable]

Odd problem. In the Ticket Message I have the person creating ticket pinged by this message text "{user} Welcome. "

Yet in trying to create a Closed Message, the same text doesn't work in message text......yet the same text in the Closed Message Embed Text seems to work.

Confused. I want to DM the ticket creator when the ticket is closed (?)

[lilac girder]

It requires premium if you wish the bot auto DMs the ticket creator when a ticket is closed. You may go to panel settings, under automation options, find send direct message when ticket closed

[subtle fable]

yeah I have premium. But in testing it's not sending them the DM....I assumed it was because the @X had to be in message text to ping them, but using the same as in the Ticket Message itself doesn't work (creator isn't receiving DM's). I'll go back throug privaledges again

I'm an idiot I was putting it in the Closed Message not DM Closed Embed 😦 lol

[lilac girder]

lol

[subtle fable]

yep comnfirmed

[undone socket]

support

pls

i have created a server i need to setup my ticket toll

how shall i setup

pls tell

@subtle fable tell

@atomic solstice pls tell

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

Please don't randomly ping people, here is how you setup the bot ^^

[jade topaz]

i wonder what's happening to ticket tool website

[shadow axle]

it seems to be down/very slow, the devs have been notified of it. Please remain patient

[forest goblet]

.

Website outage
It seems like the ticket tool website is having trouble at the moment. The developers have been alerted, so please be patient.

[upper flower]

Fixed.

[minor owl]

still cant load the website

[upper flower]

Yeah now read #📣│bot-news

[minor owl]

damn

Cloudflare are trash all Cloudflare websites can get hit so easy

[eager grove]

it's still v slow

[shadow axle]

ever tried reading #📣│bot-news ?

[abstract wigeon]

Information regarding the Ticket Tool website
#📣│bot-news message

[minor owl]

who

[minor owl]

who tf was even speaking to you

[abstract wigeon]

Hey, be respectful to everyone in this server.

[shadow axle]

i was talking to the milan person and not you?

[minor owl]

still no one asked you

are u a dev

[shadow axle]

what if i'm not?

[minor owl]

no one is speaking to you

[minor owl]

ur not u dumb fuck so dont respond

[shadow axle]

this channel says community support fyi

[abstract wigeon]

@mystic hound

[minor owl]

i could not care

are you a dev

[shadow axle]

ok tata

[mystic hound]

If you don't have a question or concern, leave chat instead of harassing people trying to help.

[minor owl]

ur a random wtf

lol

[prime bridge]

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: No reason.
Moderator: @mystic hound

[forest goblet]

smh

[eager grove]

lmao, pog

[lilac girder]

"ur a random"

[glossy widget]

Dashboard dosn't work?

givign 503 error

[abstract wigeon]

Information regarding the Ticket Tool website
#📣│bot-news message

[glossy widget]

So when will it be live?

can i setup from discord?

[abstract wigeon]

We don't know yet. It usually takes around 20 minutes or so for it to come back.

[abstract wigeon]

No sorry. Dashboard is needed for the setup process.

[tame burrow]

When i try to setup ticket tool its not working :/

[shadow axle]

#📣│bot-news message

[abstract wigeon]

Updated information regarding the Ticket Tool website
#📣│bot-news message

[eager grove]

hey uh

how do I mention a channel in the ticket text?

the weird braces and then the #channel or?

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[abstract wigeon]

Follow the instructions shown above ^^

[eager grove]

hm

but the role was just a '{@Support}'

how do I mention a channel in the ticket embed text?

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[eager grove]

thanks

thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #10 - 18)

[eager grove]

haha, nice

[abstract wigeon]

My pleasure

[tame burrow]

Finally the Ticket tool worked

[eager grove]

so the roles channel would be

{$roles?}

or {$#735589367027859457}

[mystic hound]

uh..no if you want to mention a channel inside an embed use <#channelID>

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[mystic hound]

the {channel} variable is to tag the current channel I believe. (so if it was run in here, it'd display #🆘│community-support )

[abstract wigeon]

Mhm

It says so beside the variable so you are correct.

[eager grove]

the $id #735589367027859457 doesn't give me an id

[abstract wigeon]

It should work normally for you.

[mystic hound]

you can alternatively enable developer mode and right click the channel to get its ID, though the ID command should be working for you

[eager grove]

https://gyazo.com/b004d03a308763e15a01ae764d2ce3c1

it's fine, grabbed it myself

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:
[pc] go to settings -> Appearance -> developer mode
[Mobile] go to settings -> Behavior -> developer mode

[eager grove]

i'm in devmode

yeah yeah i got it

[abstract wigeon]

Okay. Perfect!

[mystic hound]

is the prefix of your bot correct? does the bot have permissions to send messages to that channel? these are two common reasons why it wouldn't work. although if you used devmode to get the ID that's fine too

[abstract wigeon]

You can run @Ticket Tool#4843 debug in your server.

[vapid iris]

Hey, I'm posting a panel prior, and it puts the 3 reacts in place, i've added a 4th panel option, but it now only posts 1 of the 4 reacts

never mind

I got it

[abstract wigeon]

Did you run $panel [panel 1], [panel 2], [panel 3] etc

Oh, nvm

[vapid iris]

yeah 😂 I realized that after

[abstract wigeon]

Perfect 😂

[strange wing]

help pls

[atomic solstice]

what is the problem?

[strange wing]

admşnşstrator not opened

[atomic solstice]

you don't need it for the bot to work, if your permissions are setup correctly then it works without it as well. But if you want to turn it on then go to the the Server Settings of your server

and add the administrator permission to the Ticket Tool role

[barren vector]

help pls

what is the help command of the bot??

[atomic solstice]

$help

[barren vector]

thx

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #6 - 38)

[atomic solstice]

np

[barren vector]

aahahahah

I would like to make a ticket where, by clicking on the reaction, a role is given which commands should I use ??

[atomic solstice]

That is not possible, @pseudo glen doesn't give roles it only creates a new channel which is visible by the user who opened and the support team

[barren vector]

oh yes sorry im confusion

ahhaha i think an other bot XD yes my idea is to make them see a channel

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

if you follow this then it will do that ^^

[barren vector]

thank @atomic solstice

[iron night]

@barren vector :: You can't rep Satisfy#4339 for 55 minutes and 52 seconds. Try coming back later?

[barren vector]

oh yeah bro ahahah

what should i do to select in which category to open the ticket ??

@atomic solstice can u help me??

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

here ^^

[barren vector]

thanks 1000 bro

the bot send me this message: Ticket limit reached. 1/1

ehm ahha

[atomic solstice]

that means you have 1 ticket already opened

this means that you can open another ticket after the first one was closed/deleted

you can set the limit per panel

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[barren vector]

ok now i try thx

the bot work wow

opens the ticket in the correct category, has the descriptions chosen by me, has the message chosen by me ... can you tell me what else I might not have set? sorry i'm ignorant about it ahha

[atomic solstice]

well if everything works, closing and deleting as well

then thats the whole setup

you can just edit messages if you want thats pretty much it

[barren vector]

ast question, since I am the founder, will I see ALL the tickets that my members will open? or is there a setting for this ??

[lilac girder]

if you are the owner you should have admin perms which means you got access to all channels

[atomic solstice]

^^

owners cannot hide tickets from themselves, bots also cannot hide channels from you

[barren vector]

the member can close the ticket??

ora only the adminstrator can do it?

[atomic solstice]

Yes, the member who opened the ticket and the support team can also do it

[barren vector]

a member of mine said that the reaction of the green tick disappeared, obviously he was wrong hahaha

what is the ticket padding and ticket count??

[atomic solstice]

ticket padding is how many numbers are shown in the ticket name

so the padding 4 means the name will be ticket-0001

padding 5 would mean ticket-00001

padding 2 would be ticket-01

Ticket Count means the number increase, it gets increased by 1 with every new ticket

the number there now shows how many tickets from that panel have been already opened

[barren vector]

ooh yess

ehm i think of wrong the setting, my member cant close the tickets is possible?

[plucky hazel]

Is anyone else having problems in there server? My members can’t open tickets

[atomic solstice]

it can happen if you added a role to the blacklist

or if you made the close reaction support team only

[atomic solstice]

can you please send here your server name or server ID?

[plucky hazel]

Yep one moment

[barren vector]

may be, what is the setting to ensure that anyone can close the ticket ??

[atomic solstice]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[atomic solstice]

you can go to the create ticket reaction and add the @ everyone role to the allowed roles section

if you want

[barren vector]

ok i try thx

mmmh where is the part of create ticket reaction??

[atomic solstice]

if you follow this from the dashboard to the Reaction Options

there click the settings for create a ticket reaction

[barren vector]

i dont found

[atomic solstice]

Dashboard -> Panel Configs -> Settings -> Reaction Options -> create ticket

[barren vector]

the support team only was disabled

[atomic solstice]

if you enabled support team only for create a ticket this means that only the roles you added to the support team can use the reaction

if you want everyone to open tickets then disable that

[barren vector]

perfect i do

[gray thistle]

Please....

[atomic solstice]

please check the categories again and look if the bot still has view channels and manage channels permission

[gray thistle]

He has

But without "manage role" permission, he create the channel but without the perm to manage channel for him

He do it for others but not for him

@atomic solstice

[atomic solstice]

then also check if the bot has manage permissions permission

[jade topaz]

i have problems

the bot doesnt add the reaction

[solid stream]

Make sure TIcket Tool has permission to send reactions in that channel.

use $debug

[jade topaz]

thanks, im dumb xd

[iron night]

Gave 1 Rep to BattleEye (current: #12 - 17)

[jade topaz]

its working

[terse wren]

🤔 Bot will not join my server.. We have Carl and Rover, but Ticket bot will not even attempt to join?

[solid stream]

I'm guessing it joined

but it doesn't have any permissions to view channels.

[terse wren]

🙄 Thank you. The one thing I did not check.

[pine island]

i have an issue

[craggy geyser]

If you give your issue you get help sooner

[wise walrus]

i need help. i've set up everything, and it still won't open a ticket. i'm not sure what i did wrong.

[unique sluice]

How to make the tick bot, allowing the administration to automatically open the tick in discord

[abstract wigeon]

Check so the bot has all the necessary permissions.

Run $debug

[wise walrus]

it does, so i'm not sure what's wrong.

[jade topaz]

I have a question. Is there a way to configure Ticket Tool to automatically put tickets into a specific category?

[solid stream]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

Thank you!

[iron night]

Gave 1 Rep to BattleEye (current: #10 - 18)

[scenic plinth]

The bot doesn't "automatically" do it, without running the command / using the reaction no ticket is made.

[scenic plinth]

Can you show what it shows when you run $debug?

[scenic plinth]

Do you know how to get your server ID?

[wise walrus]

yes

[pine island]

I have a problem where all the tickets are visible to @ everyone even if they arent in the ticket. The category denies all roles from viewing tickets as well

[scenic plinth]

Get that and provide it to them in a ticket - #🎫│make-a-ticket. The support team has access to tools I do not so they can help you fix it. Sorry I couldn't help you further!

[scenic plinth]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[wise walrus]

wbcqvbaw, thank you!!

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 40)

[scenic plinth]

Try that, it's a common issue Humming.

[scenic plinth]

You're very much welcome, have a nice day!

[humble iris]

Can you members see how many ppl used to tickettool

Under the ticket it will say like 5

[scenic plinth]

Do you mean how many members are in the ticket?

[humble iris]

Something like this

[craggy geyser]

Reactions are removed normally when the ticket is created. If it isn't removed someone can't create a new one for themselves

[humble iris]

So why is it like that there

[scenic plinth]

Like swiftgale said. However, if this issue happens try allowing the bot to "manage messages", it would need permisisons to remove those reactions.

[craggy geyser]

The bot might also have been down when someone reacted

[torn cosmos]

i there i am not the best with tools on discord but since the last upate i get this msg:

Failed to set category #TICKETS Missing permissions on the category
["VIEW_CHANNEL"]

This i get when someone send ticket or wanna join the discord. How to solf it. Can some one send me this at Privat?

[scenic plinth]

The error says it, give the bot permissions to view the category, or it cannot manage that category.

[torn cosmos]

it works normal as always .... where can i do this

[scenic plinth]

Via it's role in the category, the "ticket tool" role needs access to the category. Go to category ---> Permissions ---> Add Role (If on mobile) ---> Look for role "Ticket Tool" ---> Set the View channelspermission to green or a checkmark (Varying your client) ---> Save (Save option varies Client)

[gaunt fjord]

my server has recently run into an issue, when using the reactions to send the transcript to the channel we use for transcript saving, the bot tries to save the transcript and fails. i've gone over the logging permissions in the dashboard and channel permissions in both ticket channel and transcript channel and i'm kinda confused at this point

[scenic plinth]

Run $debug in the transcript channel

[gaunt fjord]

it's happened in more than one channel but this is the output for the first channel it happened in

[scenic plinth]

And you're sure you have the transcript channel set to that?

[gaunt fjord]

actually wait-

ah sorry, channel perms got messed with, thanks for your time!

thanks @scenic plinth :)

[iron night]

Gave 1 Rep to zlyzzツ (current: #5 - 41)

[scenic plinth]

No probs, have a great rest of your day! :)

[prime bridge]

°¯🎀 𝓎🌺𝓊𝓇 𝑔𝒾𝓇𝓁 𝑒𝓂𝒾𝓁𝓎 🎀`¯° has been silenced for 10m
Reason: Posting Discord Server Invites

°¯🎀 𝓎🌺𝓊𝓇 𝑔𝒾𝓇𝓁 𝑒𝓂𝒾𝓁𝓎 🎀`¯°#5317 | 773196710138609700

[scenic plinth]

Not the place to advertise, sorry bud! Try an advertising server, those work better.

[proven cape]

the help command doesnt work for me in my server btw premium

[scenic plinth]

Run @pseudo glen debug

[proven cape]

what does it mean

what the command

[scenic plinth]

The command shows you your prefix, if the prefix was changed it will show you.

[proven cape]

no what the command like $help or $delete

like whht do i need to write

[craggy geyser]

The help command is the same for premium. $help

[proven cape]

still

[craggy geyser]

If it doesn't work, check that the premium bot has permission to send messages and view channel in the channel you are asking for help

[proven cape]

look

[craggy geyser]

It has view channel as I can see it in the members list. Check it has send messages

[proven cape]

still

[craggy geyser]

Has the premium bot been used for anything else on the server yet? If not it might not be set up fully

[proven cape]

not a single command

[scenic plinth]

What shard are you on if I may ask?

[proven cape]

just h command

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[craggy geyser]

The second half of that bit, make sure it is set to use the premium bot and not the default one

Even if you only have the premium in the server that needs changing

[scenic plinth]

If you were wondering what I meant it can be found in the bots status.

[proven cape]

1

[scenic plinth]

Follow this and make sure it's setup this way, obviuosly the bot is working because this server is on Shard 1.

[raven hamlet]

so i just got the bot, and ive set everything up with proper directions, and I have a transcript channel set but it doesnt send the transcript there. Instead the transcript only works in the ticket itself, which obviously deletes itself after closing, and I'm not sure how to fix it lol

[scenic plinth]

1. Ensure the transcript channel is still saved.

2. Make sure the bot has permissions to that channel. (Run $debug in the channel)

3. If you made the change when thr panel was already sent, you will have to resend it as it would basically have a duplication of the panel.

[gaunt pumice]

i speak spanish
I would like to know how to configure the ticket tool so that when opening a ticket they put @ everyone or @ here
the space is to avoid pigging

[eager cargo]

Open a Spanish ticket in #🎫│make-a-ticket & our Spanish Speaking Support Team will further assist you.

[gaunt pumice]

ok thx

[iron night]

Gave 1 Rep to Quo (current: #1 - 68)

[eager cargo]

My pleasure

[fast gate]

Do you need ticket tool premium to do the msg when someone first makes a ticket

[eager cargo]

No. If you'd like it for the message that sends out of the embed, yes.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[raven hamlet]

i have all that set up, and it should work, but i tried it again and it wasnt working. Anything else i could try?

also tysm for helping :D

[viral ferry]

Hello

I love you

[eager cargo]

Give Ticket Tool all of the permissions below in the transcripts category. Then make sure the transcript channel is synced with the category.:

[raven hamlet]

i just did all that, and it still doesnt show up in the channel

[dire parrot]

I am the admin on my discord server, I just installed the ticket tool and i can make tickets and it works properly, but the users in my discord cannot. im checked permissions like 1000 times and dont understand. any help?

[somber zephyr]

I made a ticket but it didn't allow the support role I created to see the hidden ticket, please help ^^

So basically, I just want the support role we have to only be the ones to see the ticket along with the ticket opener.

[fast gate]

@eager cargo so is all this premium

[eager cargo]

Open a ticket please

[eager cargo]

Things marked with are premium only.

[fast gate]

Rip so I can't make it ping me without premium

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

Make sure the member role is not blacklisted in the server configs on the dashboard, as well make sure you did not blacklist a role from the ticket creation reaction.

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

The ticket opener will be able to see the ticket by default, as well as anyone with administrative role permissions.

[somber zephyr]

but what if I want it to ping specific roles upon opening a ticket?

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[somber zephyr]

oh okay

[upbeat verge]

I have a problem that when, for example, I create a ticket from 0 without any changes, it blocks a role in a ticket and removes the permissions to be able to write and add reactions

[eager cargo]

Ticket Tool automatically overrides all role permissions when a new ticket is created

Ticket Tool opens permissions with user permissions & not role permissions.

Except for users with Administrator permissions.

or Support Roles.

[scenic plinth]

Edit the "support role open permissions" (Or user open permissions) and ensure the correct permissions are given within the server configs.

[upbeat verge]

ok, but the problem is that this is a support role but it blocks that

[eager cargo]

Can I have your server ID please?

[fast gate]

How much is premium

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[versed finch]

انا شريت بوت برميوم بس كيف ادخله السيرفر

[eager cargo]

$6 USD Monthly, $66 USD Yearly.

[versed finch]

I bought a premium bot, but how do I enter it invite the server?

@eager cargo

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

^

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[eager cargo]

I'd gladly give you the premium role if you follow the steps above so I can confirm you have premium.

[upbeat verge]

.

[versed finch]

Why can't you enter the premium server bot?

@eager cargo

[eager cargo]

Please don't ping staff, also it's not my server so I can't enter it.

[upbeat verge]

😄

So, what happened with my problem?

[versed finch]

@eager cargo

[scenic plinth]

Please refrain from pinging staff / members.

[scenic plinth]

Open a ticket and provide them your server ID so they can look into it please.

[prime bridge]

! 亗 𝐍.𝐄 | 『𝟑𝐳𝐱』.#1833 has been warned!
They were notified via dms.

[jade topaz]

السلام عليكم

[robust sandal]

! LN - Omar

Peace be upon you

Arabic (ar) → English (en)

[velvet solar]

how do i change the prefix for the premium version

[lilac girder]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[lilac girder]

@velvet solar

[velvet solar]

But is the same for both bots?

[lilac girder]

Yes the same method

[velvet solar]

ty

[lilac girder]

np

[velvet solar]

i want to put this ticket method on my server

but i need help ):

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[dawn topaz]

{ticket_limit}

[rocky hedge]

Is there a way to have tickets close automatically after a certain amount of time with no response?

[craggy geyser]

$automation

Hmm.. Not that command

Short answer. Not at the moment. Long answer I will find the command with detail

[rocky hedge]

i got it np xD

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

-- moved to ticket --

[jade topaz]

how can i set a moderator role

moderator can see all tickets

[lilac girder]

yes

[lilac girder]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

ok

website is down...

is it only for me?

[eager cargo]

I swear you just opened a ticket about this, lol. Please be patient while the issue is investigated.

[jade topaz]

lol i thought it was my problem as another ticket bot website is also not loading

[unreal cliff]

yeah, was about to say same 👍

thanks for looking into it

[eager cargo]

interesting, while I'm having trouble loading the website too so let's all just be patient

[unreal cliff]

@eager cargo if I want to create a custom ticket with another user, what command do I say?

[eager cargo]

Are you referring to the command-style tickets?

[unreal cliff]

yeah, I just need to have a private convo with someone in my server, but not sure how to set up a ticket with just me and them via commands

[slate breach]

is that me or the city has planted

[eager cargo]

I would assist you but since the dashboard is having issues, I can't really do much atm.

[jade topaz]

not for me 😦

[unreal cliff]

okay no worries

[gentle tartan]

I have a question, is it possible that the bot saves a transcript of any text channel in the server?

[lilac girder]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[gentle tartan]

I meant, not only for the tickets

[earnest quail]

is the ticket tool browser down for yall

[eager cargo]

⚠️ IF YOU ARE GETTING AN ERROR WHILE TRYING TO LOAD THE TICKETTOOL.XYZ WEBSITE, PLEASE BE PATIENT WHILE THE ISSUE IS INVESTIGATED. THANK YOU. ⚠️

[gentle tartan]

If I went to another channel not created by the bot, can I use a command or something to save a transcript of the chat?

[eager cargo]

Nothing has been confirmed yet, so please bare with us & be patient.

[earnest quail]

ofc ticket tool goes down the one time i make a server

[eager cargo]

The bot itself isn't down

[earnest quail]

i cant config anything tho

not your fault

[lilac girder]

try $transcript in that channel

[eager cargo]

You're referring to the website, it's having issues loading at the moment