🆘│community-support

[wise raft]

They're a different default role

That could be the issue?

[craggy geyser]

Shouldn't be. Do you have admin perms? If so the issue is that the ticket hasn't created

Anyone with admin perms will see all tickets regardless of settings. If it isn't creating then check ticket tool has manage channels permission in the catergory you have set for tickets

[wise raft]

thanks 🙂

[iron night]

Gave 1 Rep to Swiftgale (current: #16 - 8)

[craggy geyser]

No problem

[wise raft]

unfortunately its still not working

the bot has access to all permissions

thoughts please? 🙂

[craggy geyser]

So the bot has all permissions, and the panel was set up on the dashboard but nothing is created upon reacting?

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[craggy geyser]

Oops, wrong one....

Well, not the output I wanted from the command

In reaction settings, there are options to turn of reacting to certain things. Have you accidentally set it so that the reaction won't work?

[wise raft]

its fixed i think, but I just want to make the ticket appear under a certain category

is that possible? 🙂

[craggy geyser]

Yes

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[wise raft]

thanks so much 😄

[craggy geyser]

No worries. Any other issues feel free to ping me and I will try and help if I am still around

[wise raft]

will do, cheers 🙂

[wise raft]

so this may be more of a discord question, but is there any way i can enable members to send pictures in the open tickets whilst its still disabled elsewhere in the server?

thanks 🙂

[atomic solstice]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[craggy geyser]

There is no way to do it automatically as far as I'm aware. You would have to manually edit their permission within the ticket but it can be done

Oh, or that

Ignore me

[wise raft]

thank you @atomic solstice @craggy geyser !!!!

[iron night]

Gave 1 Rep to Ticket Tool (current: #34 - 1)

[valid rose]

why does my transprict fail to save

[atomic solstice]

It can be for a few reasons:
ticket Tool cannot see the channel you are trying to save it into
Ticket Tool doesn't have permission to send messages

[errant folio]

Hello, how come when I try to make a ticket the reaction gets deleted and the ticket doesn’t open

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[valid geode]

Is there a way, a command or panel edits to make make a closing message? (before the ticket gets closed and the ticket user leaves) If I have like 10 tickets open and responding to all 10 tickets with the exact same message to make a closing statement is kind of tedious and I have to ping them manually. Hope that explains my question.

[atomic solstice]

the most you can do is create a custom tag where you just type one word and it sends the embed for you

[valid geode]

Can it include their name in that embed and ping them?

Typing just one word instead of a message every time works better.

[boreal marsh]

Hi, if a ticket opens, somehow the right for everyone to use external emoji is disabled. How do I fix it permanently?

[atomic solstice]

for now, no, but there should be a {ticket_user} variable coming in the future which will make it possible for the embed to also ping. Since with the variables now you can only ping the user who ran the tag

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[atomic solstice]

here ^^

[valid geode]

Ah ok, that's fine. I don't get LOT of tickets, but being able to type a command, a message pops up and pings them would be nice indeed. I will do it manually... hmm... I can still use the embed message and ping them manually, so I atleast don't have to write the message. How do I do that?

[lone arch]

Hello my friend, I want to help. I want to open his ticket. It indicates rank, not person

[boreal marsh]

Nice thanks

[iron night]

Gave 1 Rep to Satisfy (current: #11 - 14)

[atomic solstice]

you can make a custom tag from the dashboard:

Dashboard > manage servers > your server >on the left click tags at the bottom > create tag

you can either have it just as a word

or also with a prefix

[valid geode]

Very interesting, I will play with it. Thanks!

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #9 - 15)

[atomic solstice]

can you please explain what you mean by open his (whose) ticket and with the rank?

[lone arch]

When opening the ticket, I don't want to indicate who opened the ticket, rather I want to indicate a specific rank

[atomic solstice]

then you can simply use the {@Role Name} variable or the normal <@&ID>

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

this is how you use the Role name variable ^^

[boreal marsh]

Hi there, on premium is it possible to have the opened channel with the user name from who opened it?

Like {user.name}-{count}

[atomic solstice]

yes it is

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[atomic solstice]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[atomic solstice]

@boreal marsh ^^ here it is

[boreal marsh]

Thanks!

[iron night]

Gave 1 Rep to Satisfy (current: #9 - 16)

[tender isle]

$arblacklist

[humble sequoia]

رولات المحضورين

لن يتمكن أي رول تقوم بتعيينه كرول في قائمة المحضورين من استخدام الأوامر أو الرياكشن.

[inner aurora]

$arabic

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[tender isle]

thats me william sk3leton lol

[inner aurora]

I’m testing it

[tender isle]

ah ok

[jade topaz]

ok

potpiram vas clani

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Community Server
Ticket Tool - Bot Invite

[final frost]

Help

[oblique fjord]

is ticket bot down?

[scenic plinth]

Discord issue

[oblique fjord]

cool

[scenic plinth]

⚠️ Before anyone else asks, there was an issue with discord guilds so your bot may be down, it should be being fixed. It's a discord issue.

[solid stream]

I'll continue to monitor the outage and get things back online once discord fixes things on their end.

[narrow grotto]

ticket tool is down actually ?

[solid stream]

https://discordstatus.com/

Discord had an outage

[narrow grotto]

oh ok thx 😉

[jade topaz]

can some body help

@here

[upper flower]

what

[jade topaz]

my tickit bot

[upper flower]

https://status.tickettool.xyz/incidents/5ymbl24442qw

[jade topaz]

is ofline in my server

whats that

[upper flower]

Our status page...

[jade topaz]

dm me

plz

[solid stream]

Fail!

[upper flower]

lol

rip

[jade topaz]

@upper flower

[humble sequoia]

Pong! Latency is 229ms. API Latency is 80ms [-]

[jade topaz]

can u dm me

[upper flower]

no

[solid stream]

Premium bot back onlkine

[coarse rain]

Any ETAs?

ty ❤️ @solid stream

[solid stream]

Primary bot eta 15 minutes.

[upper flower]

#📣│bot-news

[jade topaz]

oh

it will be online again after 20 min?

[upper flower]

correct.

[jade topaz]

yayy

thx

[pure crypt]

why the restart? new features or just because discord was acting up

[solid stream]

1/4 of the servers are online

Discord api went down/bugged out and caused the connection to get stuck and loose connection to discord.

They would have fixed themselves at somepoint, but a restart gets them all back online now.

also the bots nice and shiny fresh

[upper flower]

https://tenor.com/view/fresh-from-the-bath-cute-dog-fresh-just-finished-bathing-after-shower-gif-18358684

[jade topaz]

Thx

Now it works

[rancid rock]

ohh ticket tool is back up

[solid stream]

50% back up

[jade topaz]

Ur so smart

To do this nice bot

🙂❤️

[solid stream]

[jade topaz]

I have to go sleep

Bye cya

[winter chasm]

Why the bot is ofline

@solid stream

[solid stream]

Discord glitch, also please don't ping

[winter chasm]

Okay, thank you.

[solid stream]

It will be back online for all servers in the next few minutes.

[pulsar zealot]

I was very sad when went to add the bot and it was down T^T can someone ping me when its back up?

Oh yay!

[solid stream]

75-80% online

[jade topaz]

Can someone tell me how I can open the ticket that people then press on it if they have a problem

[lofty minnow]

any idea why i keep getting transcript failed to save

[upper flower]

Give bot perms to channel

[thorny marten]

I already add bot in discord but why bot in discord cant show in manager website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

@thorny marten ^

[jade topaz]

hello so how do i get ticket tool to ping the server owner when someone creates a new ticket

[robust minnow]

I would also love to know the answer to this im trying to get a ticket to ping a certain group of people depending on origin of ticket

[abstract garden]

is bot still down?

nvm we good

[analog dust]

the bot wont ping my staff role

[surreal yacht]

Hii bro pls help

[jade topaz]

I created a ticket need support

[surreal yacht]

Create karchukanhu

[covert saddle]

can i change the command?

[jade topaz]

Can user A initiate an embed command with reactions included (like the ticket requester), but then user B reacts it auto DMs user A?

[silent reef]

good morning i cant join the server it say wornge password but if i join other servers it say corrcet passwprd and i join what should i do to join the server?

[craggy geyser]

I don't think so. You can change the prefix but I'm not aware of changing the rest

[nova hatch]

Although I refreshed the page, my newly opened server does not appear in the manage servers section. What should I do

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[atomic solstice]

@nova hatch please follow this ^^

[jade topaz]

@upper flower are u the owner who made the bot

[upper flower]

Not owner. Second “in command”. Do u need something?

[jade topaz]

Do you need help

no thank

just asking

[misty atlas]

hello someone help me

[atomic solstice]

What do you need help with?

[misty atlas]

I wanted to ask why in the ticket tool panel I get a server that already deletes it and invites the bot to my new server but it doesn't appear in the panel

[atomic solstice]

what doesn't appear in the panel

oh you mean in the dashboard

the new server doesn't show?

@misty atlas ^^

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[atomic solstice]

try this ^^

[misty atlas]

pl

ok

[umbral swallow]

Hey yall how do i set ticket tool to send tickets to a specific channel

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

@umbral swallow you can make the tickets open in a category by following this ^^

[tribal cedar]

Huh my proficient roles gone..

[umbral swallow]

Thank you

[atomic solstice]

it isn't, I can still see that you have it

[forest goblet]

No?

[tribal cedar]

I'm a moron maybe

Yep

[forest goblet]

#proficient-chat is gone though :((

[tribal cedar]

Its there

[eager cargo]

#proficient-chat

Master you just got removed from proficient, that's all

[forest goblet]

Oh my proficient role got removed

[tribal cedar]

I'm actually going on vacation next week to drive back to Florida and get my stuff

[atomic solstice]

I didn't have proficient

but maybe I should try to get it 😈

[craggy geyser]

Surprised support team don't get auto access to proficient

[earnest bloom]

Hi

[lilac girder]

Hi.

[analog dust]

why does ticket tool need manage roles perms n crap

just to close/delete a ticket

[lethal quartz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[lavish timber]

Hey So I tried to add ticket tool to my server and when i sent a panel it didnt show the choice for reactions so no one can use it

[lethal quartz]

give it admin and try

idk

[scenic plinth]

Make sure it has access to the channel to send messages, read messages, and add reactions,

[lavish timber]

Yeah I worked it out thank you!

Thanks @scenic plinth

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 29)

[analog dust]

?

why does ticket tool need manage roles perms n crap
just to close/delete a ticket

[jade topaz]

I think so

[jade topaz]

But if u need help

$commands

[humble sequoia]

Commands (tags) list for Support Team

$setup - Link to setup page on docs

$prembot - Why do you have to disable premium bot.

$premiumbot - How to invite and enable the premium bot.

$transfer - To move premium to another server.

$direct - Direct Payment

$relog - Relog the dashboard

$auto - Automation Disabled

$redeem - How to redeem premium.

$redeemkey - How to redeem the premium key

$devmode - Show how to enable the devmode to your account.

$premium - Premium information and management

$variables - List usable variables

$mp - Info about multi panels

$status - Directs to Status Page

$suggest - Redirect members to Community Server for suggestions

$kv - How to turn on/off "Keep Visible"

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$directurl - Explanation on Direct URLS and how to get them

$color - Explanation on inserting a HexCode and a website to find them

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$idcommand - How to get the ID of some things

$tag - How to create a tag

$ticketname - Changing the default Ticket name

$claiming - Explains how to enable and configure claiming

$premiumperks - Shows all premium perks

$backup - Explains how to use the Backup & Restore Feature

$ts - Troubleshooting

$arabic - Explains how to open an Arabic ticket (in Arabic)

[lone arch]

Hey, I have a problem when i lock the ticket user can talk

[jade topaz]

They are sometimes busy

Or there notifications are off

[analog dust]

? im asking why the bot needs every perm

its stupid as hell why does it need manage roles

wtf is it doing that it needs to give people roles

stressed now cause its been going on for weeks

[jade topaz]

To make it work

[analog dust]

...why

[analog dust]

i gave it every perm in its categories..

[jade topaz]

You can read here for help

[lone arch]

Is there a solution to my problem

[jade topaz]

It says Our team will endeavor to respond to your ticket within 24 - 48 hours

[jade topaz]

Do you need help

But if u want to more help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[lone arch]

sad

[jade topaz]

hi

[scenic plinth]

Change the "user closed" permissions on the panel, make sure you deny the permissions to that user "read messages"

Oh if you want them to see it but not message just deny "send messages"

[humble sequoia]

-- moved to ticket --

[jade topaz]

@scenic plinth ^

https://tenor.com/view/kitty-highkitten-mdmacat-cat-happykitty-gif-6198981

[scenic plinth]

Alr :)

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[glacial lynx]

Hello, how do I disable closing ticket for everyone?

I only want my staff to be able to close the tickety

[craggy geyser]

Change the reaction settings

(guve me a second to grab a screenshot as not sure if a command goes through this)

[craggy geyser]

Clicking settings on the first screenshot brings up the second. Just check the support team only on close ticket and only the people in the support team (so staff for you) can close it

[bronze ether]

Hello, how can I do when someone opens a ticket pingie the rank staff

[humble sequoia]

-- moved to ticket --

[mystic orbit]

Hello, is there a way to save a full transciption?? not just the last 200 messages?

[scenic plinth]

I believe it's a discord limitation actually, it's like how some bots can only purge (delete) up to so many messages at a time so therefore the transcript doesn't save all the messages

[robust minnow]

Unless im blind , Is there a way to change/upload custom reaction icons? I cant see it on dashboard

[near hamlet]

how do i set him up?

[frozen fulcrum]

How do we get premium so we can get Ticket Tool Premium?

[robust minnow]

Its on the dashboard and once you have it you can invite the premium bot also

[jade topaz]

There's wrong writing #🎫│make-a-ticket

تفاعل = interaction

@upper flower

Contact = تواصل

[inner aurora]

<@&711729027018129486> can you confirm this?

[inner aurora]

<@&711729027018129486> please confirm this

[jade topaz]

oh i dont get pinged

keep it the same
no need to change it

[urban vortex]

How do o make it so certain people can see the messages from ticket tool but don’t have admin perms

[wicked scroll]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[urban vortex]

Also is there a way I can change the prefix?

[wicked scroll]

yes

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[urban vortex]

Ok thx

[wicked scroll]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[jade topaz]

If anyone needs help tell me or anyone here

[inland rapids]

I bought premium but it says I need a key

and I don't got a customer role

@jade topaz

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[eager cargo]

^^

[humble sequoia]

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

Just go ahead and select a server you want premium to be applied to

[inland rapids]

I selected it but when I try and redeem it

it needs a key

I could just be an idiot give me a second

on my dashboard it says "redeem premium" and i need a key

I can't find the key though

[eager cargo]

Yeah you don't press that. Go to this link https://tickettool.xyz/subscriptions

[eager cargo]

Then follow these steps

[eager cargo]

Dashboard > Manage Servers > Desired Server > Manage > Panel Configs > Panel Settings > Claiming Options > Support team perms when claimed > voila

[iron night]

Gave 1 Rep to Quo (current: #1 - 59)

[eager cargo]

My pleasure

Just turn off send messages ( tts too ) manage messages, and manage channels

mhmmm

My pleasure

[hidden ibex]

How do you make it so that it pings a certain role when a ticket is created

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

there ya go boss

[hidden ibex]

Tanks

[eager cargo]

Anytime

[jade topaz]

Hey

I am back

So what happened

[sand socket]

Hey I need help, I have created the Goal server for my self and I have invited the bot, but when I want to set up the ticket thing, it does not let me go and set up, idk the hibye xd is for what, but when I press that it just lead me to invite bot.

[jade topaz]

We wish we can join and help but here is a guide help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$commands

[humble sequoia]

Commands (tags) list for Support Team

$setup - Link to setup page on docs

$prembot - Why do you have to disable premium bot.

$premiumbot - How to invite and enable the premium bot.

$transfer - To move premium to another server.

$direct - Direct Payment

$relog - Relog the dashboard

$auto - Automation Disabled

$redeem - How to redeem premium.

$redeemkey - How to redeem the premium key

$devmode - Show how to enable the devmode to your account.

$premium - Premium information and management

$variables - List usable variables

$mp - Info about multi panels

$status - Directs to Status Page

$suggest - Redirect members to Community Server for suggestions

$kv - How to turn on/off "Keep Visible"

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

$directurl - Explanation on Direct URLS and how to get them

$color - Explanation on inserting a HexCode and a website to find them

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$idcommand - How to get the ID of some things

$tag - How to create a tag

$ticketname - Changing the default Ticket name

$claiming - Explains how to enable and configure claiming

$premiumperks - Shows all premium perks

$backup - Explains how to use the Backup & Restore Feature

$ts - Troubleshooting

$arabic - Explains how to open an Arabic ticket (in Arabic)

[sand socket]

What should I do

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[sand socket]

It does not work, leading me to image below via the link

[jade topaz]

Open a ticket in #🎫│make-a-ticket and ask for help or go to https://tickettool.xyz/ and see

[sand socket]

Ok

[jade topaz]

If u need help tell me

[sand socket]

Ok

[jade topaz]

Ok i will be here waiting

[sand socket]

It just lead me to the image below

No matter what link you give me

I just can't set up

[jade topaz]

Did you invite it

[eager cargo]

Are you trying to access the dashboard?

[sand socket]

Yes

[jade topaz]

Go to the manage in the first one

[eager cargo]

re-login into the dashboard, it'll take away the Invite tag and it'll say Manage

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

Yea that's an idea try doing it or press manage in the first one

[sand socket]

That's my main server, now I am trying to create another server for another topic but it does not let me set up

OK

[jade topaz]

Log out and login again

And reload

[sand socket]

Nah is still didn't work

[jade topaz]

And scroll down if u didn't see it

[sand socket]

Is this a bug?

[jade topaz]

Here is the link

[eager cargo]

What didn't?

[sand socket]

Yes

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[sand socket]

It didn't work

[eager cargo]

What didn't work?

[jade topaz]

Press this link

[hidden ibex]

How do you enable claiming so I can use the $claim command

[sand socket]

It didn't refresh to my newest server called goal server but instead at the buttom it says hibye xd???? and I press that it take me to invite bot thing but I have invited the bot to my newest server called goal server

[eager cargo]

Okay, re-login into the dashboard, press your profile picture, logout, log back in

[sand socket]

This link neither help me is still the same problem staying there

[jade topaz]

Are you the owner of the server

[sand socket]

Yes

[eager cargo]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[hidden ibex]

ohhhhhhhhhhhhhhhhhhhhhhhhhh

ok

[jade topaz]

Yea

Ok

[sand socket]

OK guys so what should I do

[eager cargo]

panel configs > panel > claiming options > then just switch it on

[sand socket]

To solve this issue

[eager cargo]

re-login into the dashboard, press your profile picture, logout, log back in

it will fix it.

[sand socket]

OK let me try

[jade topaz]

Ok

[sand socket]

Yoooo, is fix already, thanks guys for your help

[eager cargo]

mhmm

our pleasure

[inland rapids]

is there a way I can get the settings from the old one to tranfer

since I upgraded I can't get the other tickets to work

[sick cape]

Oi

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[eager cargo]

@inland rapids ^

[inland rapids]

@eager cargo is there a way to transfer all of the tickets we're using?

we've got 45 open so I'm just wondering

[eager cargo]

ticket contents won't transfer / the channels

you'd just have the panels transfer

[inland rapids]

Okay

[eager cargo]

and the tags

[inland rapids]

I'm fine with that

we can easily just delete them after we finish the tickets

[inland rapids]

Thanks for the support

[iron night]

Gave 1 Rep to Quo (current: #1 - 60)

[eager cargo]

my pleasure

[red pier]

Hi there ! I was wondering how you mention a role in a ticket :)

Also how do i redeem my premium role? :]

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

Redeeming premium

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[eager cargo]

If your looking just for the role, run $debug in your server and give me the link it gives you please

I've actually got to go right now, go ahead and open a ticket in #🎫│make-a-ticket and send them the debug link & ask for the premium role, then you'll be all set

[last magnet]

+Lank

$Lank

[short crypt]

In elite console the bot doesnt close/delete tickets

[jade topaz]

What do you mean do you need help

[short crypt]

Is the bot down cause it isnt closing tickets are doing the command

[lunar pawn]

Hello,how can i add people to a Ticket?

[atomic solstice]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[atomic solstice]

here is how you can add people to tickets @lunar pawn ^^

[ionic lotus]

when a user with no roles creates a ticket, they cant see it. i just added this bot to my server and, how can i fix this?

[atomic solstice]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[plucky gust]

Bot is now really dangerous

[ionic lotus]

thats what i have

[plucky gust]

you can break into dashboard

[atomic solstice]

do you ahve the User oppened permissions on Green as well? @ionic lotus

[ionic lotus]

user opened?

[atomic solstice]

yes

in the dashboard permissions

[lunar pawn]

Have i add the member with @ in the Ticket channel or have i to write his Name?

[atomic solstice]

no just follow the directions in the embed and when you are in the permission options go to the User opened permissions and there make sure the read messages is on green

[lunar pawn]

Ok thanks

[ionic lotus]

this is what i have

and, they cannot see it

the ticket

anything i should change?

[atomic solstice]

Can you please screenshot the permissions of the ticket?

[ionic lotus]

sure

wait

the perms look fine

can it be that im in "view server as @everyone?"

[atomic solstice]

yes that is the reason

[humble sequoia]

Using the View as Role feature.

The View as Role discord feature will not work for testing ticket tool. Ticket Tool opens permissions with user permissions & not role permissions.

Apr 22, 2021, 8:54 AM

[atomic solstice]

^^

[ionic lotus]

okay then

[jade topaz]

my server is not popping up on the website after 23 refresh's i dont think it will pop up so now im here

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[atomic solstice]

@jade topaz try this ^^

[jade topaz]

oh okay i transferred ownership to another person maybe thats why ill see if it works after i get ownership of the server back thanks for the help

[sweet widget]

how can i change the prefix?

[mystic hound]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[mystic hound]

@sweet widget

[sweet widget]

Thanks!

[spark pond]

How can i make a ticket ?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[atomic solstice]

here is the guide @spark pond ^^

[red granite]

Someone can tell me which bot can give autoatics roles when a month or two months pass, it is that all the bots that I have known only let me put minutes and not months or more of that.

[spark pond]

Ok thnk

[red granite]

please

[red granite]

can you answer my question please ):

[atomic solstice]

You can use Yagpdb, I didn't really test if it works but you can put a month in minutes there with no problem (43830 minutes)

[red granite]

oh thanks

[humble sequoia]

Pong! Latency is 562ms. API Latency is 81ms [-]

[undone dune]

How can i make these appear in my multipanels?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[atomic solstice]

its a custom image which you can add in the Image url (big at bottom) fiels ^^ @undone dune

[undone dune]

Okay 🙂

[icy sapphire]

$multipanel

@atomic solstice Can you send the multipanel instructions? I can't figure out the command.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[icy sapphire]

Thank you.

[atomic solstice]

@icy sapphire here ^^

[icy sapphire]

thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #9 - 18)

[atomic solstice]

no problem

[craggy geyser]

(command is $mp if you need them again in the future)

[buoyant cedar]

How would i make a ticket have multiple parts? (they open the ticket, it welcomes them with the normal welcome message, they can close ticket if they want, but it also sends a second message asking what type of ticket it is, somehting like this

(ticket bot)
React with:
Emoji - for suggestions
Emoji - for other
Emoji - for ___

[abstract wigeon]

You can create a multipanel.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[abstract wigeon]

^^

[buoyant cedar]

How does that work?

i dont need different supports, i just need the person to tell support what type of channel it is?

[craggy geyser]

They can just tell them in the channel. The only automatic way would be to have different set ups

[buoyant cedar]

idk what your meaning, im sorry. I just started using the bot maybe 20 mins ago

lol

[atomic solstice]

So the only way you can do this is to just write in the initial message in the ticket a question: What type of ticket is this?

because if zou want it reaction based then the only way is with a multipanel

which is in a channel not in a ticket

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[abstract wigeon]

Use this guide to write the question in the initial message.

[buoyant cedar]

how would i get it to say something after they react?

or is that multipannel

[abstract wigeon]

By following the guide shown above ^^

You can change the initial ticket message.

[buoyant cedar]

ok, well how would i get it to say the emoji? i have no idea how to make them react to their own message as well

i see the reaction options

[craggy geyser]

Getting them to do an emoji in the ticket won't change anything. You are better off just getting them to state it. You change the default message to something like "Please say if you issue relates to A, B or C" and then you know

[icy sapphire]

How do I add emojis to my embed text?

[buoyant cedar]

ok

[craggy geyser]

I think you can just write them. Like is :TicketTool:

[icy sapphire]

That was the first thing I tried.

[atomic solstice]

use the emoji in the chat and write a \ before it

then hit send

you will get something like this

!KappaSalute

copy the entire thing and add it to the message

this will make it appear in the embed

only works with custom emojis

the default ones justuse the :name:

:thumbsup:

with the default ones just this

[icy sapphire]

Thank you! I almost gave up on it. Lmao.

[iron night]

@icy sapphire :: You can't rep Satisfy#4339 for 28 minutes and 43 seconds. Try coming back later?

[atomic solstice]

np

[craggy geyser]

Thanks @atomic solstice

[iron night]

Gave 1 Rep to Satisfy (current: #9 - 19)

[craggy geyser]

(there we go. Have your rep)

[atomic solstice]

[grim creek]

So uhm I added ticket tool to my server but when I go to the ticket tool dashboard my server doesnt show up and ofc I need that to set the bot up, is there like something Im doing wrong?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[atomic solstice]

@grim creek follow this ^^

if you are the owner then just log out and log back in to the dashboard

that should fix it

[craggy geyser]

Just refreshing the page doesn't work

[grim creek]

okay thank you !

[tribal yoke]

So I have gone through the initial setup and hard to tell if this is the tool I need. I want community members to be able to fill out multiple sectionssuch as (gamer name), (date/time), (task name), etc. Is this a tool for that? Basically I am trying to track user requests for help in a game

[fickle agate]

How do I change a support team role for the tickets

[jade topaz]

my server does not appear on the site 🤔

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[atomic solstice]

@jade topaz try this ^^

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[atomic solstice]

@fickle agate here is how you change that ^^

[jade topaz]

thanks

[iron night]

Gave 1 Rep to Satisfy (current: #9 - 20)

[atomic solstice]

np

[atomic solstice]

You can just type that in the Ticket Message and they just answer like

1. their name
2. date/time
   etc.

[carmine dagger]

can someone help me with with my bot

[cold cipher]

I need help, I added the bot in a server, and it doesnt show up in the dashboard website. So i cant set it up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[atomic solstice]

@cold cipher please try to log out and log back in

that will reload the servers

[cold cipher]

oh alright, thank you

[iron night]

Gave 1 Rep to Satisfy (current: #8 - 21)

[spare parrot]

yo so when someone clicks on it a ticket doesnt pop up?

like i see the reaction go in then out but no ticket for them

[atomic solstice]

Make sure you don't have any roles you don't want in the blacklisted roles section

also make sure the create ticket reaction is not mod only

[spare parrot]

I havent added any blacklsited roles

how do i do those tho

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[spare parrot]

How do i see if creater ticket reaction is mod only

[atomic solstice]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[atomic solstice]

follow this and make sure the Support team only is turned off

[spare parrot]

Do I have to allow every role

[bold imp]

Is this a premium feature?

[forest goblet]

Editing the footer and color is a premium feature, but the title and description are not

[past hatch]

hey

I have admin perms on a server but can't access the dashboard why?

[humble sequoia]

-- moved to ticket --

[bold imp]

titorial?

tut*

[jade topaz]

hello, if my server got termed, can I put my premium on another server?

Termed?

yes

discord deleted it

I had premium ticket tool

Damn that sucks

5 thousand servers got terminated the other day.

[craggy geyser]

$transfer

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[craggy geyser]

Check ^

[pale pilot]

open a ticket for this

[jade topaz]

Already solved

Sorry for disturbing

[jade topaz]

i had a problem yesterday about my server not popping up on your website and you said to get ownership of the server and i did and its still not showing up for manage servers

but the bot is in my server

and everything is setup right

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

nvm i needed to log out and log in again

[leaden rose]

Am I able to use custom emojis in the Panel Embed text? I tried :emojiname: in the embed name but it doesnt show

[wicked scroll]

Yes, u can, use $id in your server

$idcommand

[humble sequoia]

How do I get the ID of Roles/Channels/Emojis?

Ticket Tool has a useful command that helps you get the ID of various things like channels, roles, emojis and your server.

Just use the command $id <#channel/@role/:emoji:>. Now copy everything, including the brackets <...>, to your dashboard (or wherever you want it)
If you want the server ID, just use $id.

[wicked scroll]

example

$id

[humble sequoia]

<:william:731306051785326634>

[wicked scroll]

So you use ![william](https://cdn.discordapp.com/emojis/731306051785326634.webp?size=128 "william")

[leaden rose]

how do I get the ID from a custom emoji? Just right click copy ID on one?

sorry my discord was shrunk didnt see the instructions above example. thanks

[warm hare]

I was wondering is there a way to change the name of the ticket when it gets created?

[rustic flame]

my tickets transcripts saving in their channels. what do i do?

[fast gate]

how do i make it so when someon makes a ticket it sends a msg with it

[scenic plinth]

$help message

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scenic plinth]

Edit the ticket message, this will be the only message the bot will send when a ticket is opened.

[fast gate]

whats the commnad

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[fast gate]

@scenic plinth is there a command couse the server im trying to use it for i see it even tho i have admiastraer powers

[scenic plinth]

I dont exactly know what you mean by "command"? The ticket message will be sent when the ticket opens automatically, there isn't exactly a command for it. If you want you can add a "tag" but you would have to execute that yourself.

It can only be change through the dahsboard, if you can't see it in the dashboard you need to try relogging into the dashboard.

[fast gate]

i did but its not showing up

[scenic plinth]

You can't manage the server still?

[scenic plinth]

Run $level in the server and send a screenshot of what it says.

[fast gate]

it says lvl 0

[safe cradle]

!multipanel

$multipanel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

:)

[safe cradle]

thanks

[eager cargo]

My pleasure

[scenic plinth]

Have the server owner add your role to the dashboard role in "server configs", refresh your page and then you can manage it

[fossil silo]

Is there a way to export our servers current tags?

[eager cargo]

you can transfer them to another server

[humble sequoia]

Config Backup & Restore (Server Owner Only)

Backup and Restore allows you to transfer your premium status, panels, tags, and all settings to a new server.
You can also use it to keep a backup of your settings incase you need to suddenly move servers. We suggest you keep this backup key somewhere safe, incase your server is deleted. You will want to copy the whole key.

First, go to your dashboard, then Server Configs and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the second field.
Now you can choose what you want to copy. Finally, press the green “Restore Configs” button.

[eager cargo]

^

[real herald]

Can everyone me help with my code?

[jade topaz]

code?

[real herald]

Can you send me a dm?

[jade topaz]

ah no sorry

why

[real herald]

i need help with programming, i have a bug but i don't know where

[jade topaz]

ah sorry i cant help you

if you need any help with @pseudo glen bot i am here

[real herald]

Okay thanks :D

[whole spear]

I need help with something, when i invite the bbot, it authorizes and then it doesnt show the panel stuff and things. and i cant log into my account, it just says username and password wrong when i just clicked discord forr a log in!

i tried my email as well it wouldnt budge

the bot didnt respond either

[humble sequoia]

-- moved to ticket --

[whole spear]

oops sorry quo!
i didnt mean to close the ticket on you!

[eager cargo]

No worries, have a good day!

[whole spear]

Thank you, you too!

[eager cargo]

My pleasure

[vast oar]

@mystic hound

@upper flower Sir

I wanna Ask Something

[mystic hound]

?

[vast oar]

I am Founder of

Eazy Base

You Made a Ticket there ...

[mystic hound]

Yeah im aware, you can talk to me in there if you need anything

[vast oar]

Ok come there

I just came here to Verify you

[mystic hound]

Kk

[leaden lily]

Curious how do i set tickets to go to certain categories

[atomic solstice]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[atomic solstice]

@leaden lily here ^^

[humble sequoia]

-- moved to ticket --

[supple ocean]

Why

[copper inlet]

Hey, ticket not opening when reacting why ?

[supple ocean]

You need make something

[viral axle]

Help please,Im have bot to my discord

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[viral axle]

Thanks ❤️

[humble sequoia]

User permission level with Ticket Tool

@vast oar is permission level: 0 (User)

[atomic solstice]

What do you mean by autoticketing?

Well the most you can do with Ticket Automation is make the ticket autodelete when the user leaves your server and make the Transcript be sent to the Dm of the user who opened the ticket

Claiming of tickets

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Custom Reactions
Direct Messages
Ticket Automation
Multipanels
Premium Support

You can purchase premium here:

https://tickettool.xyz/premium

Price

$6 - Monthly
$66 - Yearly

Premium

[atomic solstice]

and multipannels also

then the biggest part is the full message customization

np

[covert falcon]

I need help setting up the bot how do we do that? I also looked at the instructions but I can’t do it!

[icy sapphire]

Trying to create a multipanel. How do I get a panels ID?

Whoever answers this ping me in your answer. Please.

[abstract wigeon]

You can find them in the dashboard, on the left side of the panel name.

@icy sapphire

[jade topaz]

How do i add a admin so whenever a person makes a ticket the admin will see

[wicked scroll]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[abstract wigeon]

I was just typing that

[tawny vine]

Can anyone here tell me how i can remove someone from a ticket with the ticket command

[uncut sphinx]

how would i go about creating two separate channels where tickets can be created?

[abstract wigeon]

You just make the channels and then send the messages to them separately.

[uncut sphinx]

i gotcha i wasnt looking at the panels thing

[abstract wigeon]

Use $remove @

[uncut sphinx]

thank you

[eager cargo]

$remove (id)

[uncut sphinx]

thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #13 - 11)

[abstract wigeon]

Np

My pleasure

[jade topaz]

hey, want to change the Ticket name from ticket-001 to ticket-name

how can i do it ?

[abstract wigeon]

You can use a command to rename the ticket

[eager cargo]

dasboard > manage servers > manage > panel configs > panel settings > ticket options > ticket name

prem only ^

or like Daniel said, you can use the $rename command

[abstract wigeon]

$rename [text]

[jade topaz]

Thank you 😄

[abstract wigeon]

Our pleasure

[eager cargo]

the variables for it are down below

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[eager cargo]

so if you just wanted their name, do ticket-{user_name}

[sterile yacht]

someone nows how to create a ticket with multiple reactions that can help me pls

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

Premium only ^

[abstract wigeon]

[rose forge]

support is here ?

[abstract wigeon]

Yes

How can I assist you?

[rose forge]

this is my problem dude and my name is not in banned list

[humble sequoia]

You're in the wrong place

We provide support for @pseudo glen discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[rose forge]

where i can call for help ?

[umbral nymph]

Is it possible for the Bot to add a temporary role to the person who opened the ticket? And it is also possible that I remove a role? please remove this doubt from me

[radiant moss]

Ticket Tool does not support adding or removing roles upon ticket creation

[umbral nymph]

Thank you very much for removing this doubt.

thanks @radiant moss

[iron night]

Gave 1 Rep to Tinyy (current: #6 - 25)

[radiant moss]

Of course!

[mint gale]

can someone tell me why i cant see my server on the website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[scenic plinth]

@mint gale ^

[mint gale]

hmm

i did it

i reloged

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Apr 24, 2021, 2:33 AM

[mint gale]

i am server co owner

so i can invite to all servers but once i invite it doesent shwo manage it just shows invite to other servers im admin on

[scenic plinth]

Run $level in the server

[mint gale]

where

[humble sequoia]

User permission level with Ticket Tool

@mint gale is permission level: 0 (User)

[mint gale]

:0

[scenic plinth]

In your server

[mint gale]

0

my server

[cobalt bluff]

Why isn't ticket bot not making ticket channels when i click the mail reaction

[glossy sluice]

Is there any way to allow non-support users to use the $add command?

We have a weird case where we want people of a certain role to be able to add people to tickets they've created, but we don't want them to be a support role that can see all tickets of that type.

[supple ocean]

$add

[eager cargo]

dashboard > manage servers > manage > command configs > enable support team only for $add command like so:

you may also add allowed / disallowed roles and channels

[jade topaz]

hery

how do i set ticket limit to unlimited

[abstract wigeon]

You can’t.

[jade topaz]

FUCK

[abstract wigeon]

Both the bot and Discord have there limits.

A server can have 500 total channels and tickets combined.
Each category can have 50 channels inside before it overflows.

[glossy sluice]

Perfect, thank you!

[iron night]

Gave 1 Rep to Quo (current: #1 - 61)

[pliant wren]

Hi

[tribal cedar]

Hi

[umbral cove]

᲼᲼᲼᲼᲼᲼ has been silenced for 10m
Reason: Posting Discord Server Invites

᲼᲼᲼᲼᲼᲼#2789 | 780524718398636033

[abstract wigeon]

Hello

Welcome to Ticket Tool!

[odd dove]

hey thanks lol

omg i love yag thanks @abstract wigeon

lol guess yag doesnt want to work

[abstract wigeon]

Hey

What do you mean?

[odd dove]

thanks @abstract wigeon

[iron night]

Gave 1 Rep to Daniel Harrison (current: #13 - 12)

[odd dove]

there we go, now it worked lol

[abstract wigeon]

Oh, thank you!

What for?

[odd dove]

being a decent human lol. saying hello.

[abstract wigeon]

♥️

[forest goblet]

Yag is a great bot, but the ticket system is rather weak.

[craggy geyser]

Whereas ticket tool is a great bot. And the ticket system is amazing

[abstract wigeon]

Yeah, you can combine them and use both.

[craggy geyser]

I do on my server. And wick

[odd dove]

Wick is a good bot but the staff are borderline shameful

[pale pilot]

you know some of them are here too? 😂

but this here isn't for talking, it's for community support ^^

[wraith sluice]

I need support arbic

Arabic

[craggy geyser]

#🎫│make-a-ticket for arabic

[abstract wigeon]

You can just send the message here and we can translate it.

[robust sandal]

Daniel Harrison

يمكنك فقط إرسال الرسالة هنا ويمكننا ترجمتها.

English (en) → Arabic (ar)

[wraith sluice]

اوكي

[fair oasis]

How do you do this?

[wraith sluice]

اريد ان اغير صورة البوت اقدر ام لا

[fair oasis]

With the icons and colored backgrounds

[wraith sluice]

im make a ticket

arabic

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[craggy geyser]

The coloured pannels are a custom image added at the bottom

The image url field in ticket message options

[wraith sluice]

im open ticket no answer

[craggy geyser]

Probably waiting for an arabic support team member to be available

[wraith sluice]

Ok

[robust sandal]

❄𓆩𓅓D̶R̺͆E̸G͎O̾🇮🇶⃤𓆪🤍

I want to change the bot picture.

Arabic (ar) → English (en)

[wraith sluice]

what does he say @robust sandal

[abstract wigeon]

You can sadly not change the profile (avatar) picture of the bot.

[robust sandal]

Daniel Harrison

يمكنك للأسف عدم تغيير صورة الملف الشخصي (الصورة الرمزية) للبوت.

English (en) → Arabic (ar)

[wraith sluice]

Why

Normal

[dense fractal]

how do i rename a ticket

[abstract wigeon]

It's just how it is. That feature is not likely to be added in the near future either.

[robust sandal]

Daniel Harrison

هذا ما هو عليه الأمر ومن غير المرجح أن تتم إضافة هذه الميزة في المستقبل القريب أيضا.

English (en) → Arabic (ar)

[dense fractal]

how do i rename a ticket

[craggy geyser]

Use $rename

[abstract wigeon]

^^

[wraith sluice]

Oh really @abstract wigeon

[abstract wigeon]

Yes

[wraith sluice]

I use the translator @abstract wigeon

[abstract wigeon]

Oh, okay. We have @robust sandal who translate the messages for us.

[wraith sluice]

I do not have an interpreter in Kebordi for mobile @abstract wigeon

[abstract wigeon]

Oh

[wraith sluice]

I do not know how to use @robust sandal

[abstract wigeon]

You react with an emoji. Ex: 🇺🇸 for English

[wraith sluice]

Yeah @abstract wigeon

[robust sandal]

@safe osprey Trying to translate to English but detected as English.
Please don't waste translations by trying to translate to the same language.

[wraith sluice]

I am an Iraqi

[robust sandal]

Mr. Translate

@safe osprey tentando traduzir para o inglês, mas detectado como inglês.
Por favor, não desperdice traduções tentando traduzir para a mesma língua.

English (en) → Portuguese (Brazil) (pt)

[wraith sluice]

I'm 11 years old @abstract wigeon

I love Dyscord

[brazen ridge]

is there anyway i can make tickettool send a message in which he pings staff and delets it again?

when a new ticket has been opened

[wraith sluice]

عراقي لو شنو@brazen ridge

[robust sandal]

❄𓆩𓅓D̶R̺͆E̸G͎O̾🇮🇶⃤𓆪🤍

Irakisch oder was@brazen ridge

Arabic (ar) → German (de)

[wraith sluice]

انت عراقي يول@brazen ridge

[abstract wigeon]

You can make TT send a message where the bot pings staff, but you can't have it delete the message after sending it.

[brazen ridge]

how can i do that?

[abstract wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[robust sandal]

❄𓆩𓅓D̶R̺͆E̸G͎O̾🇮🇶⃤𓆪🤍

You're An Iraqi@brazen ridge

Arabic (ar) → English (en)

[brazen ridge]

thx a lot

[iron night]

Gave 1 Rep to Daniel Harrison (current: #12 - 13)

[wraith sluice]

are you Iraqi @brazen ridge

[abstract wigeon]

My pleasure

[brazen ridge]

[brazen ridge]

yes but i am just here to fix my tt

[wraith sluice]

هلا@brazen ridge

[abstract wigeon]

Only use the #🆘│community-support channel for support. If you want to chat and hang out with other TT users, join our community server. Link can be found in #💬│general-chat

[river python]

@abstract wigeon can u setup ticket tool in my server

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[river python]

Dint understand anything...

Why do u think I joined

[craggy geyser]

This message is one of the first bit on that doc

[abstract wigeon]

Just found a YouTube tutorial which may help you.

Try this: https://www.youtube.com/watch?v=rPz5-r4KEgo

[river python]

Bruh

Can u just do it instead

It shows the people in the ticket

[river python]

Peace ✌

Imma leave

[languid drum]

https://i.imgur.com/C0gOLZC.png We have multiple category open categories, but to me it looks like you can't set multiple claim categories? 🤔 Does anybody knows a solution or workaround for this? (aand yes, we have so many tickets that we definitely really need more categories 🤯)

[abstract wigeon]

Yeah, it seems like you can only set one category for claiming tickets.

Do you have one general panel for all kinds of tickets?

[languid drum]

Currently yes! Yeah, I also already thought about creating multiple panels for different types of requests

[abstract wigeon]

Yeah, I was going to suggest that. Cuz you can have different open, close and claim categories for every panel.

Which would hopefully make it easier for you and your team to handle them quicker and easier.

[languid drum]

Yeah I think so too! Thanks so far ✌️

[abstract wigeon]

No problem at all, my pleasure.

[uncut pulsar]

@jade topaz

[limber spade]

Hi, How come my ticket system says ticket limit reached each time I open a new one?

[abstract wigeon]

You may need to adjust your ticket limit in the panel config.

$help ticket limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[abstract wigeon]

Follow the instructions shown above ^^

[limber spade]

Thanks will do, appreciate it

[abstract wigeon]

Ofc, my pleasure!

[limber spade]

Fixed 🙂

[abstract wigeon]

Glad I could help!

[uncut trail]

I need help I had spawners and servers went down and they are gone while I was selling on auction what do I do?

[abstract wigeon]

What?

[uncut trail]

Nothing wrong server lol my bad

[abstract wigeon]

Oh, okay.

[obsidian kayak]

I have add ticket tool to my server

And it is perfekt

Thanks

[abstract wigeon]

We are glad to hear that! Thank you for using Ticket Tool!

[floral wolf]

I can’t seem to make a ticket on my server. Everything is set up the way the instructions say they need to be but the ticket can’t seem to be created

[jade topaz]

i can’t make a ticket i am not owner of the server

[abstract wigeon]

Run $debug in your server.

[upper pollen]

How can I mention a role on the Ticket Mention, when oppened?

[delicate patrol]

Hello, when i try to send the panel this message
appears "Failed to send: Access Denied (Ticket Tool doesn't have permission to view or send into this channel)" but one minute ago it worked and i didnt changed anything?

[rose palm]

Hey how do i make the ticket limitless ?

[abstract wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[abstract wigeon]

Follow the instructions shown above ^^

[upper pollen]

And Support marks every role of the Support Team configured?

Oh, I got it, my bad

Thanks! :D

[abstract wigeon]

$help ticket limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[abstract wigeon]

Follow the instructions shown above ^^

[abstract wigeon]

My pleasure

[abstract wigeon]

Run $level and $debug in your server.

[jade topaz]

how do i put a ticket

[abstract wigeon]

What do you mean?

[jade topaz]

like in the servers i am in i can’t add a reaction to the ticket

so am i doing it right or?

[abstract wigeon]

Try to resend the panel message

[jade topaz]

im not the server owner

[abstract wigeon]

Oh

[jade topaz]

tho

[rose palm]

I can't find where the tickets should be made

[abstract wigeon]

Run $level in the server.

[jade topaz]

this is what i see

i can see everyones reactions i just cannot add one

[abstract wigeon]

I don't understand what you are trying to do?

What role do you have in the server?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[rose palm]

ok thanks

[jade topaz]

i have the default role when you join a server

[abstract wigeon]

And what is your problem?

[abstract wigeon]

My pleasure!

[jade topaz]

i cannot add a reaction to the bot

[rose palm]

$help ticket_category

[abstract wigeon]

$help ticket category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[abstract wigeon]

^^

[abstract wigeon]

What reaction are you trying to add?

[jade topaz]

📩

[abstract wigeon]

Then ask the owner of the server to take a look at his setup.

[jade topaz]

alright

[abstract wigeon]

The server owner maybe has the default role blacklisted.

[rose palm]

It keeps on making the ticket in a different category

[abstract wigeon]

You need to resend the panel message.

[rose palm]

i did

[abstract wigeon]

Are you sure you clicked on the save button?

[rose palm]

Yes

[abstract wigeon]

Run $debug in your server

[rose palm]

ok

[abstract wigeon]

Hmm. I can't see any problems.

[rose palm]

i did now what ?

[tribal cedar]

I would go a step further i think and delete cookies and cache then try refreshing the page

if nothing else works.

[hollow sun]

Hey, sorry if I'm interrupting anything, I added the tool to my server and I'd like to be able to have only closed tickets viewable on a designated channel for all people to see the response(s) that the support role people gave. Is this possible, and if so, could someone please help walk me through it? Thanks in advance

[abstract wigeon]

$help Transcript Channel

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[hollow sun]

Are transcripts what I was thinking of?

[abstract wigeon]

You can save ticket transcripts and have them saved in one channel. Transcripts save every message sent in the ticket.

[hollow sun]

Ok. Can they be seen by everyone or only the support people in my server? I want them to be viewable to everyone as a sort of FAQ.

[abstract wigeon]

You can make the channel be open to everyone.

[hollow sun]

Ok. I just wanted to make sure that there wasn't a part of the tool where I had to allow a certain role to be able to view transcripts.

[abstract wigeon]

Nope. You only choose a channel.

[hollow sun]

Ok, cool. Thank you.

[abstract wigeon]

You can also have the tickets be visible to everyone.

(When open)

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[abstract wigeon]

^^

[hollow sun]

I saw that function, but I was just looking for having the closed tickets visible.

[abstract wigeon]

Okay.

Good luck!

[hollow sun]

Thanks!

[abstract wigeon]

Ofc

@rose palm Create a ticket in #🎫│make-a-ticket

[wicked zealot]

lol

[desert crescent]

it's have bug if reopen ticket

then it dont have close prefix , next if push reaction 2 times ( example push cancel and after that push again to close)

bot ignore it

[abstract wigeon]

Run $debug in your server

[desert crescent]

https://discordapp.com/channels/509192800865353738/662692902245498910/835587750413074502

[abstract wigeon]

Thank you!

So your reactions arent working?

[desert crescent]

if i am from user create - open tiket - then close it ( permission for user see ticket )

[abstract wigeon]

You don't want the user to see the ticket after it's closed?

[desert crescent]

it will have no close prefix , next bug it i push no mater from user or from support reaction ( as example i push cancel , or after reopen push close , bot not react if i not go away from chat chanel and not return )

but it no clear confirm reactions

[abstract wigeon]

I don't really understand what you mean. Do you speak another language?

[desert crescent]

5 seconds .

[scenic plinth]

Turn on two step close and two step ticket. This should give you the option to save transcripts. (Make sure you have a transcript channel saved and the bot can send, read, and embed links in that channel)

To make it so the user can no longer see the ticket after closure confirmation, change the "user closed permisisons" and make it so they cannot "read messages"

[scenic plinth]

Oh that's a common bug, I don't know exactly if there is a fix for that. Many people have found that and have seen it's annoying. If someone has a fix I don't know I'm sure they'll let you know.

[abstract wigeon]

I suggest using $close when that happens.

[desert crescent]

Yes that bug make necessary to hide ticket after close and disable confirm 🙂

then now who not see that bug)

[long talon]

How can i invite the Ticket bot

[desert crescent]

i think need for rename need add extra code for check name of closed tikect , for reaction add check for clear it after command send .

• as default you need add disable reactions for users for prevent this

[abstract wigeon]

https://tt.bot/invite

[abstract wigeon]

Did you add those emojis?

[desert crescent]

need make disable default for prevent this)

yes

from use

[abstract wigeon]

You have admin

[desert crescent]

i understand, i was say when some server add bot , better if it be disabled at default - for prevent add users own add at channel own reactions and confuse users 😆

for users.

[abstract wigeon]

You can send a suggestion in the community server.

[humble sequoia]

Suggestions for Ticket Tool

Suggestions for the bot have been moved to our Ticket Tool Community Server.

See Suggestions in #824021828704010315

Make a Suggestion
Use ^suggest <suggestion> in #825359982534721546

[abstract wigeon]

@desert crescent ^^

[desert crescent]

about bug , need do somting like that
If detect user click to reaction ( then we call force clear function and function recreate again reactions )
for another bug
We we else check at at if function close ticket name of channel if it have don't have prefix closed or for premium user chosen , we force call rename function before add rules for roles ( something like that most fix it )

sorry if my eng litile bad 🙂

[glacial lynx]

Hello, how can I see how many tickets one closed?

[desert crescent]

create another directory for closed tickets.

[glacial lynx]

And if I wanna see someone specific?

[desert crescent]

and at panel add send them + i recommend create log folders .

[glacial lynx]

Like for example if I wanna check how much tickets I closed

Or if I want to find a specific transcript with specific users in it

I have logs enabled

But there's too much of them

Is there any chance I could easily find them?

[desert crescent]

use discord search by name . How i understand this is only way to do it .

[abstract wigeon]

^^

[desert crescent]

Panel only say about opened tickets

[glacial lynx]

I see, very inconvenient

Thanks for the help anyways

[warm jetty]

I need help with setting up bot

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[abstract wigeon]

Follow the instructions shown above ^^

[fossil spoke]

the website isnt working for me

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

You can check your level using $level on your Discord Server

[abstract wigeon]

Follow the instructions shown above ^^

Oh, the service may be down.

[fossil spoke]

oh ok

do u know when they might be up again?