🆘│community-support

[bleak island]

i need help @radiant moss @copper marsh @glad ingot @median wigeon

[jade topaz]

Thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #4 - 22)

[bleak island]

bruh i need help @radiant moss thats why i tagged but no one replys

[radiant moss]

Why are you pinging me again?

You were legit just warned and you opened a ticket

[scenic plinth]

If it's something I can help with I'd be willing to attempt

[pulsar finch]

How can I send a tag in a channel?

[nocturne osprey]

Can someone post the announcements in #📣│bot-news. My server is wondering where they are…

[trail pelican]

hm

i cant somehow tag channels the # wont work anybody know whats wrong?

[jade topaz]

use the
<#channelid>

[trail pelican]

mersi ❤️

[nocturne osprey]

^^

[jade topaz]

how do people see saved transcripts if they dont have a transcripts channel?

[jade topaz]

How do I set up the bot so that all tickets created will go to a certain category and not automatically go to to top?

[upper flower]

Done, apologies.

[nocturne osprey]

Thanks

[iron night]

Gave 1 Rep to Developerツ (current: #9 - 12)

[pure crypt]

Can Ticket Tool ping a role if it has admin privileges but the setting on the role it will ping is disabled from “allow everyone to ping this role”

[umbral ibex]

I need help setting the bot up

[topaz rampart]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

how to go on vru

[umbral ibex]

Nvm sorry

[jade topaz]

....

[iron night]

Gave 1 Rep to Quo (current: #2 - 33)

[jade topaz]

@hot pond dont send links please

[exotic hare]

Is scamming allowed?

[eager cargo]

No.

[radiant moss]

@hot pond you were just asked not to send links

[scenic plinth]

Admin automatically overrides all permissions, so yes it will be able to ping all roles even without that.

[scenic plinth]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

It didn’t work.

[scenic plinth]

If there was not a transcript channel saved, it would have posted it in the ticket. Unless the channel is still viewable you unfortunately cannot recover it.

[scenic plinth]

Does the bot have permissions to:

1 - View the category
2 - Manage channels in the category

[jade topaz]

It does have permission to

[scenic plinth]

Can you ensure you saved the option?

[jade topaz]

I did it multiple times

I’m pretty sure it’s saved

[scenic plinth]

Ensure this option is saved and try sending a test panel. You can clone the panel if you wish to test the panel.

[jade topaz]

Ok.

I’ll test it out

[jade topaz]

It worked thanks for the help.

[iron night]

Gave 1 Rep to Vxie (current: #6 - 17)

[scenic plinth]

You are very much welcome!

[olive vapor]

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 34)

[olive vapor]

From yesterday helping me with the multi panel

[pure crypt]

Thanks

[iron night]

Gave 1 Rep to Vxie (current: #5 - 18)

[scenic plinth]

You are welcome Matthew!

[nocturne osprey]

YOOOOOOOO

@eager cargo IS #1

LETS GO!

SHEEEEESH

[eager cargo]

Glad you figured it out :) Have a great day!

[olive vapor]

Quo on top!

They need to give you TicketToolOP Master

[fleet stag]

How do I tweak this message ?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

There ya go!

[fleet stag]

Thank you !

[eager cargo]

Ooh, and for the panel message...

[fleet stag]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 35)

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[eager cargo]

No problem! Have a great day! The panel message is above.

[sinful hamlet]

the bot just left the server ?

[jade topaz]

having trouble invite the bot into a desired server

[eager cargo]

What kind of trouble?

[jade topaz]

yes i have admin perms, used direct link, but then it left

not here

[eager cargo]

It shouldn't be doing that... odd. Make sure none of your bots like Wick or any other Moderators kicked it. Check your audit logs.

[eager cargo]

Try re-logging.

[jade topaz]

reloading?

cleared cache and it worked

[eager cargo]

Re-logging into the dashboard, log out, log back in

[jade topaz]

oh, thanks tho

[eager cargo]

Ah alrighty, have fun using Ticket Tool!

[jade topaz]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 36)

[eager cargo]

No problem, have a great day!

[jade topaz]

you too 👌

[zealous phoenix]

@eager cargo hii dms pls

Can any one help set up ticket tool in my server

@jade topaz hi

[jade topaz]

I would like to cancel my ticket

What should i do?

[scenic plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[eager cargo]

One moment

[eager cargo]

A ticket in this server or a ticket in another server? Do you mean how to close a ticket?

[jade topaz]

another server

MK8DX 150cc lounge

[eager cargo]

Alrighty, go ahead and either type " $close " or... react with the 🔒 emoji on the message you are prompted with by ticket tool when the ticket was opened.

[jade topaz]

I did that once, but it didn't go away.

[eager cargo]

Alrighty, is this in your server?

[jade topaz]

👍

[eager cargo]

Okay, can you please take a screenshot of what the ticket looks like right now, then send it please.

Then, run $debug in the ticket channel please.

[hasty falcon]

Do I need the premium bot and the normal bot in 1 server?
I added premium and kicked normal bot and now it doesnt do shit

[eager cargo]

Ah... That's a panel your looking at. Not a ticket.

[eager cargo]

You can go to your ticket channel, then type " $close "

or... you may up the limit of how many tickets a user can open per panel.

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[jade topaz]

But I can’t go ticket channel
Because that channel has disappeared

[eager cargo]

Have you enabled the premium bot?

[eager cargo]

So there is no open / active ticket channel..?

[jade topaz]

I know👍
When I opened it and pressed the 🔒 button, the channel disappeared but the ticket did not disappear

[eager cargo]

I'm confused... the ticket is the channel?

[jade topaz]

Sorry for the confusion

[eager cargo]

No worries..
Might I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT support team can further assist you.

[jade topaz]

I can’t speak English well🙏

[eager cargo]

No worries

[jade topaz]

OK
Thx🙏

[eager cargo]

Have a good day!

[hasty falcon]

Yeah it sends the panel and everything but when u react on it nothing happens

[scenic plinth]

Run $debug and ensure the premium has the right permissions to work properly.

[hasty falcon]

Even gave it admin and put it above everything else. Does nothing

[woeful ingot]

How can i delete this :

when sending or saving transcripts

Any help please? Its the only thing i need to finish with this

[scenic plinth]

The HTML link is part of the transcript, you unfortunately can't delete it.

[woeful ingot]

it says sensitive information?

Because i see numbers after the discord server name and im like

idk wtf that is XD

[hasty falcon]

@scenic plinth

[scenic plinth]

If you know it has administrative powers and it still doesn't work after resending, run $debug in your server and have the link it provides ready, then please create a ticket in #🎫│make-a-ticket.

[hasty falcon]

Do I have to dm that to the bot or something? Posting it in chat does nothing

[scenic plinth]

Weird, no you don't DM it to the bot it won't do anything. Make a ticket here and wait for a Support Member to assist you, obviously since you are getting no reaction out of the bot even with administrative permissions.

[floral zinc]

How do I make the bot tag a certain role like this https://prnt.sc/1167dgo

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[floral zinc]

Do I type the role inside{@Role name}

[eager cargo]

Mhm

[floral zinc]

How do I make it do this to the role I tag? https://prnt.sc/1167fwz

[woeful ingot]

Regarding this, the information displayed its private?

[eager cargo]

Put two of | in the front and in the back of the message / role tag.

[eager cargo]

That's not private info / info that will get you ddosed etc..

[woeful ingot]

Info that can put my server in danger like idk some sort of key or something?=

[eager cargo]

No.. you don't have to worry about that haha.

[woeful ingot]

Nicehahahaha

[leaden cloud]

I have a question, I just bought a premium package, can I attach images when the bot responds in the Ticket channel? Or only text

[coral cypress]

bruh or tickets dont work bec premium expired and we cant vote

[mystic hound]

switch back to the primary bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[mystic hound]

you can attach images, ticket options --> ticket message

there''ll be options for image urls

[coral cypress]

we have a multi panel

[mystic hound]

Existing ones should still work regardless of what bot you're using

[coral cypress]

multi panels arent working bec premijm ran out

[leaden cloud]

@mystic hound I bought the 1 year premium but my bot status is still 6 days. How to update?

[humble sequoia]

Redeeming premium (New)

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[mystic hound]

@leaden cloud

[leaden cloud]

still choice discord channel

[mystic hound]

Huh?

[mystic hound]

It'll update after those 6 days end

[leaden cloud]

oh i understand, thank you

Can I change my avatar and bot's status ?

[mystic hound]

Not at the moment

[west grotto]

#•suggestions

s!invite

s!help

[jade topaz]

where is the bot commands channel?

[rough compass]

On kipperz discord server I added sidekip and he didn’t add me back

So I can’t get full access to the server

[jade topaz]

s!suggest Make multipannels free I think it might help people who can't afford premium

@lone condorhelp

[mystic hound]

@jade topaz suggestions go in the #827209540671111210

[mystic hound]

this is ticket tool support, we can't help you with that.

[jade topaz]

Ohh

[leaden cloud]

@mystic hound , when i click close ticket, basic user is kicked out of the channel, how can I save them in the channel after clicking Confirm Close?

[stiff lance]

help me

@fleet lantern can you help me

I already invited the bot to AllenSMP but look it still says INVITE

[errant kiln]

هلوو

مرحبا

[stiff lance]

me english

[fleet lantern]

#🎫│make-a-ticket

[errant kiln]

@stiff lance hi yoe are sup

[fleet lantern]

this is community support, not staff support

[errant kiln]

Ok@fleet lantern

[jolly ginkgo]

[mystic hound]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[mystic hound]

@leaden cloud edit the ''user closed permissions'' and enable read channel. also please don't ping staff in here, this channel is for community members to help each other 🙂

[smoky sparrow]

how imeack ticket incategory

[mystic hound]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[sacred wyvern]

hello am i able to like
make the bot ping a role once its opened
and the user who created the ticket

[mystic hound]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[sacred wyvern]

will i have to create a new panel?

[mystic hound]

you can update it for your existing panels

[zinc pilot]

how do i prevent a person from creating tickets

or reduce the amount of tickets per person

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[mystic hound]

@zinc pilot the first message is to prevent a ticket, the second is to set a limit

[zinc pilot]

k thanks

[iron night]

Gave 1 Rep to Light (current: #4 - 23)

[earnest falcon]

hi, i have a question how do i change the bot command?

[thin oar]

I cant see my server to manage it, any tips?

[sinful hamlet]

yeah I was looking at the logs. I coded an anti nuke bot and added it to the server, and the bot kicked ticket toll because of ''unauthorized channel creation''

[scenic plinth]

Try relogging into the dashboard, if you stay logged in and don't invite it through the dashboard it doesn't register through it until you relog.

[scenic plinth]

You'll have to whitelist it for that then or however you have the custom bot set because like wick ir would trigger a raid function and think the servers being raided.

Some people like adding ticket tool as a trusted admin in their security bots because of the ping filter / "embed spam" as well the bot triggers.

[sinful hamlet]

yeah I whitelisted just now

im working on a ticket tool bot for my server, so I can customize it more and stuff

[shy lion]

please support

[jade topaz]

Ahoj Mohla bych se prosím zeptat kdy bude upgradován server Unicraft na server na kterém se dá hrát na mobilu Jelikož dnes ještě dneska jsem ráno hrála na mobilu Unicraft a pak asi odpoledne už jsem nemohla hrát protože mi to psalo že musím mít jinou verzi Prosím pomozte mi Jo a mám to normálně stáhli z Google Play za peníze

[pulsar finch]

?

[scenic plinth]

What do you need help with?

[sudden gulch]

hi

[eager cargo]

Do you mean ping a role when the ticket opens?

[scenic plinth]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[sudden gulch]

How do I change the tick name?

[jade topaz]

I am sorry I speak Czech

[scenic plinth]

Poskytujeme podporu pro discord robota @ [$] Ticket Tool Premium a nemůžeme vám pomoci s žádným problémem. Nezapomeňte kontaktovat příslušný tým podpory.

[sudden gulch]

I want to change it

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

There ya go! @sudden gulch

[sudden gulch]

yes

thank you

[eager cargo]

No problem, have a good day!

[jade topaz]

hello I could ask when the unicraft server will be updated as I play on my mobile and it tells me that I have a different version and I played yesterday thanks

[pulsar finch]

No, this here

[jade topaz]

hello I could ask when the unicraft server will be updated as I play on my mobile and it tells me that I have a different version and I played yesterday thanks

Please

[eager cargo]

One moment

[jade topaz]

Halo

Please

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[jade topaz]

hello I could ask when the unicraft server will be updated as I play on my mobile and it tells me that I have a different version and I played yesterday thanks

hello I could ask when the unicraft server will be updated as I play on my mobile and it tells me that I have a different version and I played yesterday thanks

[eager cargo]

Don't spam please.

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

[umbral cove]

Successful Mutes: 1
Unsuccessful Mutes: 0
Reason: spam
Moderator: @upper flower

[eager cargo]

Go ahead and send your tag name, it's case sensitive. Tags do not require prefixes.

[pulsar finch]

thx

[eager cargo]

No problemo

[glass otter]

You help only for @humble sequoia ? Not @pseudo glen too ?

[opal moon]

what permissions do you need to set it up

[eager cargo]

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[opal moon]

thanks

[eager cargo]

No problemo

[opal moon]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 38)

[eager cargo]

[split arch]

How to I edit the ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[split arch]

Iam on mobile

[eager cargo]

Same thing, I'd reccomend being on PC for this though, it's a lot easier.

[upper flower]

He provides support for Ticket Tool. He just decided to ping the premium bot.

[molten lotus]

i want to ping a role when ticket opens

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[molten lotus]

it wont ping quo

[opal moon]

still not letting me see server or manage

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[leaden cloud]

just @.. name of role

[eager cargo]

Does the bot have permission to ping roles?

[eager cargo]

@opal moon

[molten lotus]

Idk

how i give him perm to ping

[eager cargo]

Server > Settings > Roles > Ticket Tool >

[molten lotus]

yea i gave him

[eager cargo]

Alrighty, can you please send a screenshot of what your ticket message looks like? ( In the dashboard )

[molten lotus]

im pressing save it look what message appears

[eager cargo]

Your in panel message settings, not ticket message settings. Also, your trying to edit premium features when you don't have premium.

[molten lotus]

Bro I wll give u perm in my server can u help me

[nocturne snow]

How to make a text ticket on my server

[chrome sedge]

Hello, I was wondering if this bot provides an option where it can ping a role when a ticket is created.
https://gyazo.com/f2467a45c41a9dfa8a24a300d2110ee2

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[chrome sedge]

Thank you so much. @scenic plinth

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 19)

[scenic plinth]

You will have to send the panel to a channel and click the reaction it provides. You can visit the setup docs here: https://docs.tickettool.xyz/en/general/setup

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[scenic plinth]

From my undersatnding you wish to ping a role, follow that.

[eager cargo]

( solved via dms )

[upper flower]

.slowmode 2s

[tepid island]

Developerツ#1234

Slowmode for #🆘│community-support has been set to 2 seconds.

[sudden gulch]

hi

I want to change this name

How do?

@eager cargo

[drifting bone]

how can I move all the tickets from top to bottom?

[pulsar tinsel]

How do I put ticket tool in my server can some one plz help me

[stable heart]

HEy guys

I paid for the Premium

Why i cant use only the 7 Day Permiun?
Can anyone help me?

[pulsar tinsel]

@stable heart can you setup the ticket tool in my server

Plz

[stable heart]

Sorry I got it myself today and have to see how it works

[pulsar tinsel]

Same

[tribal cedar]

#573205317870157855

[tribal cedar]

You mean you used a premium code and can't use your 7 day trial? I'm confused

[stable heart]

where i am find this code?

i have only the mail for accept the payment

i payed with PayPal

[tribal cedar]

I must say idk I've never had to im sorry

[stable heart]

okay thx

[tribal cedar]

Try #🎫│make-a-ticket they will be able to walk you through it but i would assume it comes in your email a code

[stable heart]

okay i do it

[tribal cedar]

Then you use the code on the cpanel

[scenic plinth]

Click the bots username and hit "manage user"

[scenic plinth]

You have to do this through discords channel management.

[manic silo]

hey how can i make it so that only a certain role can delete tickets?

[tribal cedar]

Go to reaction options inside the panel settings

Click close settings

Then configure

I mean delete sorry

[manic silo]

thank you

[tribal cedar]

Anytime

[wraith stump]

Anybody know if you can change the text inside of the embed of the panel?

Can anybody help me with this?

[tribal cedar]

Should be in the ticket option edit message

[wraith stump]

Ah, thanks

@tribal cedar Wait, where is that?

[drifting bone]

ehy pls turn on dm I want to talk about this

[uncut pulsar]

How do I change panel color with premium????

[restive nimbus]

Hi

Can i setup every reaction to go to a different category?

with premium*

[zenith blaze]

yo anyone know a way to mass delete tickets/delete all tickets on a server

???

[jade topaz]

you cant do that
you need to go in every ticket and run the command or by the reaction

@zenith blaze ^

[zenith blaze]

aight thanks

[jade topaz]

np!

[agile ice]

hello

someone to help me?

[eager cargo]

Watcha need help with?

[scenic plinth]

I believe you can from seen experience, but you will have to plag around with it unless someone with premium can help you.

[tight quartz]

Are there a method to ask some question in the ticket before claiming the ticket?

[scenic plinth]

Panel options ---> Edit panel message ---> Color ---> Save ---> Resend panel

[scenic plinth]

You should be able to message in the ticket before using $claim, once you use $claim it would take effect.

[tight quartz]

I mean by using bot to ask the message

[eager cargo]

You may create custom messages that the bot will send ( tags ). So when a user sends a certain pattern of chracters such as " $Begin " the bot will respond with the message you made, this could be a series of questions etc.

Dashboard > Desiered Server > Manage > Tags > Create Tag

[tight quartz]

It can't be doing like

Plz select services:
1.xxxx
2.xxxx
3.xxxx

this?

[eager cargo]

You can set the ticket message to say

" Type $apply if you would like to apply for staff.
Type $appeal if you would like to appeal your ban, mute, warn kick, etc. "

[eager cargo]

Then follow this

[tight quartz]

hmmm let me take a look

thx

[eager cargo]

No problem

#573205317870157855

[tight quartz]

Can the bot ask a question first once the ticket start?

[restive nimbus]

Put the question in the embed text

[eager cargo]

No problem

[twilit glacier]

Can you do multiple ticket prompts in different channels?

[eager cargo]

Watcha mean? Like differnet panels in different channels?

[twilit glacier]

Yes!

[eager cargo]

E.g Appeals channel with have appeal panel
Reports channel will have report panel

etc

Oh okay! Of course you can!

[twilit glacier]

That's awesome. Do I just add different panels?

[eager cargo]

Indeed you do! Then send them to the desiered channel.

[twilit glacier]

Sweet! Thank you

[eager cargo]

No problem! Have a wonderful day!

[versed elm]

what is the Ticket Tool Website link and Invite link ?

[eager cargo]

https://tickettool.xyz

[versed elm]

oh thx ❤️

[iron night]

Gave 1 Rep to Quo (current: #1 - 39)

[eager cargo]

no problem, have a good day

[versed elm]

you are a nice support here

[eager cargo]

appreciate it

[marsh bluff]

türk varsa sorumu bilir

[edgy solar]

السلام عليكم

@eager cargo

[eager cargo]

أنا لا أتحدث العربية ، آسف ، يرجى فتح تذكرة دعم حتى يتمكن فريق الدعم العربي من مساعدتك.

#🎫│make-a-ticket

[uncut pulsar]

s!suggest Allow users with no premium to change the footer. If not footer then panel color

S!suggest Allow users with no premium to change the footer. If not footer then panel color

[forest goblet]

@uncut pulsar Please go to the community server https://discord.gg/tickettool.

[astral rapids]

وعليكم السلام

[trim cairn]

s!invite

s!help

hmm

[untold peak]

Hello

Is there no Turkish support?

[jade topaz]

هلا

[acoustic wasp]

hello can i get help when i get stuck somewhere in ticket tools bot

[jade topaz]

You can s^pak arab

[normal relic]

where can i get redeem key when i buy a premium ??

[humble sequoia]

-- moved to ticket --

[mystic hound]

Not at the moment, we have Arabic though

[restive nimbus]

Hi

Anyone knows why when i send the panel to the channel it sends both (from free bot and premium bot)

[jade topaz]

can I gez a role pls

plssss

Bonjour

[solid stream]

Minor bug with the api, either kick one of them or use $panel

[jade topaz]

qui peut m'aider

[restive nimbus]

ye i'll keep the free bot for now

[robust sandal]

SHARKO_LO2

who can help me

French (fr) → English (en)

[blazing galleon]

hi

[mellow fog]

My server not show in website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[north quiver]

@radiant moss
how make this ?

[drifting axle]

؟؟

[restive nimbus]

wait wut

It's like this to me

[mystic hound]

#📣│bot-news it looks like that because of discord

[spice solstice]

What happened to bot commands for suggestions?

[dawn dirge]

Someone can help me? My Account get today permanent banned for 'stealing'. I dont now which guy i steal something, someone just report me.

[mystic hound]

contact discord support, we're support for the ticket tool bot

[mystic hound]

moved to #827209540671111210

?wa 699289802054434917 ?r inappropriate comments in community support

[umbral cove]

' Dragon ☭#0003 has been warned!
They were notified via dms.

[spice solstice]

This guy is out for trouble.

[mystic hound]

I've handled it. In future if you're trying to report a user from the community server make a ticket in there

[spice solstice]

My apologies

[jade topaz]

how i buy premium tickettool?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.xyz/subscriptions

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[mystic hound]

@jade topaz first link.

[jade topaz]

okok ty

[jade topaz]

Olá

Tem algum brasileiro?

...

[scenic plinth]

Precisa de algo?

[jade topaz]

Já resolvi kk

Tinha um negócio q n tava dando certo

Mas agora deu

Kk

[scenic plinth]

Tudo bem, tenha um bom dia / noite!

[wicked scroll]

👀

[proven void]

Same. Very annoying... Thanks Discord

[iron night]

Gave 1 Rep to Francisco (current: #27 - 1)

[proven void]

I really thought something was busted on my end.

[vague yacht]

Hello. A user created a ticket, it's shown in the logs, but the channel hasn't been created. Since only one ticket is allowed per user on my server, that user cannot create any ticket. How do I remove this shadow ticket ?

[jade topaz]

Hello, I added the premium bot and since the creation of ticket / channel no longer works.

[ripe violet]

Is there a way to make it auto ping the person who made the ticket when its responded too?

[eager cargo]

No sorry.

[eager cargo]

Make sure you've enabled the premium bot.

[boreal blaze]

how do make the bot @ my roles when the ticket is made

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

It's enabled in the dashbard, and it have the perm in the channel/category (exactly like the old one) but since i have this one that don't work

[eager cargo]

Run $debug in your server please, then send the link it gives you please.

[stable pebble]

Sorry for my Question but i dont understnad can you explain how to @ a role when a Ticket open i have write in my Text field {@support} but it dont work

[scenic plinth]

Can anyone else in your server see this channel?

[vague yacht]

I have admin access to the server

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

Make sure Ticket Tool has permission to ping roles.

[scenic plinth]

This is case sensitive, you have to type it in exactly how the role is. As well you must ensure the bot has permissions to ping roles like Quo showed you in the embed.

[stable pebble]

ok i test it i hope it works

[vague yacht]

@scenic plinth do you have an idea for how I could fix my issue ?

[stable pebble]

the Bot have the Permissions to @ everyone but he Still dont do it and i text it right do i need the premium version

[eager cargo]

Nope. What role are you trying to ping?

@jade topaz Give Ticket Tool the read channels permission please.

[jade topaz]

View channel you mean? Or read historic?

[eager cargo]

View Channels

[eager cargo]

Also please run $debug in your server please.

[stable pebble]

i try to ping the supporter role

[eager cargo]

Alrighty, can you please send the exact name of the role.

[stable pebble]

wait a sec

•Support•

[eager cargo]

{@•Support•}

Copy and paste that into your ticket message.

[stable pebble]

oh i forgot the points oh man +

XD

[jade topaz]

Ok got it, fixed, but why do i need to do that in this one ? The old one didn't have this coz i din't wanted to see him in every channel

[eager cargo]

It's one of the main permission Ticket Tool needs to function correctly.

[stable pebble]

thank you so much for your help

[jade topaz]

ok thanks

[iron night]

Gave 1 Rep to Quo (current: #1 - 40)

[eager cargo]

No problem, have a good day!

[eager cargo]

No problem, have a good day!

[scenic plinth]

Can you ensure another bot didn't delete the channel? Such as Wick?

[vague yacht]

Alright this is getting weird. The channel has been created according to the audit log, has not been edited or removed, but does not appear in the server

And trying to mention the channel with <#channelID> does not work

[scenic plinth]

What permissions were initially given when the bot created the channel?

[vague yacht]

I am not sure what you mean. I have administration access to the server, channels cannot be hidden to admins

In the audit log, no permission overrides have been set to the "missing" channel

The missing channel is the ticket 1442. As you can see, it has only been created, but no other actions has been taken by the bot. I have also made sure (not shown in this screenshot) that no other bots have disrupted the normal process.

[scenic plinth]

It's likely simply a discord visual glitch / rate limited in which it glitched the channel, I don't know how to exactly fix that I'm sorry. You can try #🎫│make-a-ticket and send them your server ID to see what the support members can do for you as they have powers I don't.

[vague yacht]

I'll do that, then.

thanks @scenic plinth

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 20)

[scenic plinth]

👍

[quaint geode]

Is there a way that I can give a user a role when they react to the ticket opening?

[eager cargo]

Ticket Tool does not do reaction roles

[quaint geode]

aw man ok

[restive nimbus]

<@&(roleid)> should work too

And you won't have to change It if you change the name of the role

[jade topaz]

hey any admin right new

[upper flower]

Yes?

[umbral cove]

InOx\Ellis Brown#9143 has been warned!
They were notified via dms.

[jade topaz]

so do send right idk /

i'm really confused right can you help me

[eager cargo]

What do you need help with?

[jade topaz]

i send teck to bot is was direct not like the web the say need to craft panel and other stuff

DMing staff.
?

xd i just ask for help

somone het me her idk why xd ?

[eager cargo]

Your not allowed to DM staff, also I'm having a bit trouble understanding what your issue is. Might I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT support staff can further assist you.

[jade topaz]

ok then sory if text staff then

so i sned the tick say 24 -48 or

[eager cargo]

Might I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT support staff can further assist you.

[jade topaz]

so i have confused do need only to send this eng not make the other in the web the say right ?

ok i send couple hours ago i hope ty for help .

[eager cargo]

[leaden cloud]

👀

[jade topaz]

Can ANy staff Help me?

light oh u r here too ohh

😦

[mystic hound]

I'm eating sorry.. stating your issue might get you help faster

[jade topaz]

hyy

.

SImplE!?

Simple u theere?

[eager cargo]

I'm not staff, but I'm offering assistance. What's your issue?

[jade topaz]

Read my name

u wil ssee

[eager cargo]

I see, whats the issue you are having?

[jade topaz]

@eager cargo ??

[eager cargo]

Please state your issue

[jade topaz]

MY Ticket toool bot doesnt work

[eager cargo]

What isn't working within in it?

[jade topaz]

if i say $help or react ticket - it doesnt say anything or open any tickets

[eager cargo]

Run $debug in your server please.

[jade topaz]

oki wait

nope

doesnt worked

[eager cargo]

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Please ensure ticket tool has all of these permissions.

[jade topaz]

yep its on

[eager cargo]

Ticket Tool has all of those permissions?

[jade topaz]

these are on see

[eager cargo]

No no, that doesn't actually give the bot permissions, you need to add them manually in your Discord role settings.

I reccomend giving the bot Administrator

[jade topaz]

Ticket tool bot have Bot role and hve admin! perms

bot perms is all on!

if u wanna ... just tel do that no dnt that no do that then join me

[scenic plinth]

Did you just invite the bot?

[eager cargo]

( solving via DM's )

( Solved )

[jade topaz]

Hi guys, how I can backup a transcripts? I have a whole channel with a lot of saved transcripts and idk how to backup them

[eager cargo]

No sorry, you cannot backup transcripts.

[chrome folio]

hey

anyone?

[eager cargo]

Hello

[chrome folio]

i saw a 7 day trial thing

and i clicked on it

now from where can i invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

There ya go!

[chrome folio]

tyyy

[eager cargo]

My pleasure

[dreamy trellis]

Hello .

[tawny inlet]

€gelp

€help

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tawny inlet]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[tawny inlet]

no vaaaa

se rompio la pagina o algo asi xd

[upbeat stag]

how do i make it so it doesnt send these when u try and close a ticket?

the "save transcript,reopen ticket, and delete ticket" i dont want them

[woven verge]

why doesn't a ticket pop-up whenever I click on opening a ticket

[jade topaz]

I think you didnt make the bot have the roles called manage channels

[woven verge]

yes someone already fixed it for me but thanks anyways

[jade topaz]

np!

[upbeat stag]

can someone help me please

[charred zodiac]

how to make it so that ticket tool pings a role when someone opens a ticket?

[gentle marten]

Where in the settings do I have a mistake, that erases the name of the ticket when it's closed?

[charred zodiac]

how to make it so that ticket tool pings a role when someone opens a ticket?

[icy wave]

Is it possible to transfer premium from an old server to an new one?

[charred zodiac]

idk

probalby no

[icy wave]

Go to dashboard-> Panel Config -> Select the "Settings" button for the ticket -> Open General -> Then in "Support Team Roles" add the roles to be pinged"

[charred zodiac]

k

[eager cargo]

Please copy your backup key from server #1. Then once you want to switch this to your other server, you insert the backup key under "Restore from backup key" in server #2. Then choose what you would like moved/copied to server #2 then once your done, press "Restore Configs".

https://images-ext-2.discordapp.net/external/SraS5MnlBsi_UxAom5gbEcan1rgHDK4f-R5eeZ1a740/https/docs.tickettool.xyz/backup2.png?width=645&height=420

[jade topaz]

when i try to sign in

With discord

[potent kraken]

can someone help me set ticket tool panel ?

[jade topaz]

Trying to have it so that tickets that are closed have their transcripts sent to the author's inbox, is that possible? I'm getting a 'Transcript Failed to save' error

[elder lion]

Hey, I have this issue, my text is less than 250 characters but it doesn't fit

You cannot accidentally open a ticket.

Before creating a ticket make sure to read
[#813428847978086431](/guild/509192800865353738/channel/813428847978086431/) and rules

React with :envelope_with_arrow: to create a ticket```

How come it cut off

[river trail]

ah , i had that problem , mine was to do with text limiting when you emtinied a role or channel , remove that and you should be fine

[eager cargo]

Ensure that ticket tool has all of the correct permissions. Please run $debug in your server. Then, send me the link it gives you.

[eager cargo]

#573205317870157855 #799695838917820416

[jade topaz]

Hi support team I was just wondering Complicated to make a ticket tool I need help.

[queen hinge]

hey, with what exactly do you need help with?

[jade topaz]

With pretty much everything on making a ticket tool.

[queen hinge]

if you need help with the setup then look on here: #573205317870157855

[jade topaz]

Okay thanks l

[queen hinge]

no problem 🙂

[worldly horizon]

Heya! So for some reason the bot makes it so the whole server can initially see the ticket instead of just the staff team, how do I go about fixing this? I can't seem to figure it out on the website or dashboard

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[eager cargo]

There ya go

[worldly horizon]

Thank you!

[eager cargo]

my pleasure

[jade topaz]

—

[mental cave]

Hey guys, is there a way to instantly delete a ticket as a channel if its getting closed?

[forest goblet]

Hello, that is possible. You need to disable "Two step ticket" in the Panel Configs > Settings > General Options to make it delete the ticket right after closing.

[ruby grove]

how do i cancel a free trial

[eager cargo]

I don't think there is a way to

Sorry!

[polar sentinel]

What is prefix of Ticket tool?

[eager cargo]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[polar sentinel]

Ait thanks

[eager cargo]

my pleasure

[bitter rivet]

how do i set the max users allowed in the ticket so its private pretty much

[mystic hound]

By default tickets are only accessible to the ticket owner, server owner, Admins and support roles.

If you see that all members see into tickets, disable keep visible

[bitter rivet]

right its sorted now thank you

[mystic hound]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[mystic hound]

Alrighty

[paper glen]

Support Arbic

[ancient sedge]

I need help pls

[eager cargo]

Watcha need help with?

[eager cargo]

أهلا

[ancient sedge]

Well my bot is here it just don't show the ticket thing

[ancient sedge]

Can I go to dms with you

[eager cargo]

Watcha mean? Tickets aren't opening?

[ancient sedge]

Yeah

[paper glen]

البوت ما يشتغل عندي لما اضغط على الرياكشن ولا الاوامر تبعه@eager cargo

[eager cargo]

Alrighty, run the $debug command in your server then DM me the link it sends you please.

[ancient sedge]

Okay

[eager cargo]

حسنًا ، قم بتشغيل الأمر debug $ في الخادم الخاص بك ، ثم أرسل لي الرابط الذي يقدمه لك من فضلك.

[paper glen]

ثواني

[eager cargo]

خذ وقتك

[ancient sedge]

It's not doing anything

It didn't say anything

[eager cargo]

Okay, can you please screenshot your dashboard

Then send it

[ancient sedge]

Oh

Ok

Screenshot what im 13

[eager cargo]

Your dashboard page,

Like this

[paper glen]

ما طلعلي اي شي

[ancient sedge]

I'm on phown

Ok

[eager cargo]

لقطة شاشة للوحة القيادة الخاصة بك من فضلك.

[paper glen]

@eager cargo

[eager cargo]

حسنًا ، انتقل إلى تكوينات الخادم الخاص بك ، ثم انقر فوق "أداة التذاكر (مجانية)". ثم اضغط على حفظ ويجب أن تكون جاهزًا.

[paper glen]

تقصد هاذي؟

[eager cargo]

لا ، على لوحة القيادة. لقطة الشاشة التي التقطتها ، انتقل إلى يسار شاشتك على لوحة القيادة.

[eager cargo]

@ancient sedge Go to server configs > Right of your screen > Click where it says " Select the bot you would like to use on this server " and select the free one > Click save.

[ancient sedge]

Huh

Okay I guess

[eager cargo]

نعم هناك. حسن. الآن انقر فوق حفظ ويمكنك استخدام برنامج الروبوت الخاص بك.

لقد قمت بتمكين الروبوت المتميز دون الحصول على قسط فعلي ، ولهذا السبب لم ينجح.

[eager cargo]

You enabled the premium bot without actually having premium, that's why it didn't work.

[ancient sedge]

I don't underdtand

[eager cargo]

Go to server configs.

Let me know when your there.

( Solved via DM's )

[muted yoke]

F

[jade topaz]

hey any admin her ?

i have question can someone help me

[solid stream]

What's up?

[jade topaz]

hey

can text you privat

or do need to text her ?

[solid stream]

Open a ticket

#🎫│make-a-ticket

[jade topaz]

yes i send one xd

i have other question

[jade topaz]

admin help me pleasse

#830231826197905448

lhave knowledge How is the bot because I do not know

i create 2 tick with bot server idk the send me server im banned for 2 day so after 2 day can tell me if not send good tick can play the server ?

[restive nimbus]

Premium bot off?

[eager cargo]

#573205317870157855

[eager cargo]

Shouldn't be, is it offline?

[restive nimbus]

It is here

[eager cargo]

Nope, it's online

[restive nimbus]

It's on but It aint working

reactions don't do anything

[eager cargo]

Run $debug in your server please, then send me the link please.

[unkempt barn]

Reations broken on panels?

[eager cargo]

Run $debug in your server please, then send me the link please.

[restive nimbus]

It has nothing to do with our configs

[jade topaz]

I am experiencing the same problem

[eager cargo]

Mk, pleas open a ticket in #🎫│make-a-ticket so the wonderful TT staff can further assist you.

[unkempt barn]

Ah, I fixed it. I just gave administrator perm to the ticket tool role

Doesn't seem to be a config problem

[jade topaz]

this bug again

mines busted too, lemme see if admin perms will fix it

yep

[restive nimbus]

Did it fix it ?

[jade topaz]

yes

I can confirm, administrator perms work. Not sure if thats recommended.

[autumn forum]

gave mine admin perms its not working for me

i have premium idk if that makes a difference

nvm i had to give my premium one the admin roles

[unkempt barn]

I just gave the bot (ticket tool premium) role admin perm, so it works out

[jade topaz]

this help me lat xd

[fierce fable]

I have the same problem

[eager cargo]

Alrighty, it seems that giving Ticket Tool adminstrator is fixing the issue. Although the required permissions are listed below.

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[jade topaz]

Is there a problem with the bot

It’s not responding

[eager cargo]

Please run " $debug " in your server. Then send me the link please.

[fierce fable]

Sure

[eager cargo]

Okay, permissions look all set. Is your bot still not responding?

[fierce fable]

Yes

[eager cargo]

Okay, can you please screenshot your dashboard please?

[fierce fable]

Sure

Nothing is filed for some reason despite me clicking the ticket

[eager cargo]

Alrighty, everything looks all set. I'm not sure what your issue is, I apologize. Please open a ticket in #🎫│make-a-ticket so the spectacular Ticket Tool Support Staff can further assist you.

[fierce fable]

I did

[eager cargo]

Okay, paitently wait until a support member takes your ticket.

[fierce fable]

Sure thing, thank you

[eager cargo]

No problem

[jade sparrow]

Having the same issue in 3 of my servers.

[meager prawn]

hi guys
in my server, when they react to the ticket tool bot no ticket was pop up
isit bcos ticket tool bot has a limit of ticket that can b open

[unkempt barn]

Giving admin perms to the bot is the fix

[junior patio]

How to create a panel? I'm a @[$] Ticket Tool beginner..

[eager cargo]

#573205317870157855

[junior patio]

OK

TNX

[eager cargo]

My pleasure

[fierce fable]

So I guess I have to make the bot have admin permissions?

[eager cargo]

Yes

It seems to be the fix to the current issue

[rapid harness]

Hey the bot in my server isnt working

I cannot react and if i manage to react it doesnt open a ticket

I tried giving it admin but didnt fix the issue

[maiden cedar]

i made a tikcet and it says this ?????

[eager cargo]

Are you trying to invite the bot to your server?

[maiden cedar]

yessir

i already did i need to mange it now

[eager cargo]

Okay, re-log into the dashboard please.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[maiden cedar]

same thing bro

[eager cargo]

Okay, can you please run " $level " in your server and send a screenshot of what it says?

[maiden cedar]

i did not mean to send a my face

[eager cargo]

That's fine

[maiden cedar]

but ya that what it saysd

says

[eager cargo]

Okay, can you please give ticket tool a role with all of these permissions?

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[maiden cedar]

what do you mean

i dont undertand

[eager cargo]

Can you give ticket tool all of these permissions

[maiden cedar]

how do i know if it does or not

[eager cargo]

Server settings > roles > ticket tool

[maiden cedar]

there you go

[eager cargo]

Can you scroll down and give it the adminstrator permission please?

[maiden cedar]

igu

ok i did

[eager cargo]

alright, re - login to the dashboard now please

[maiden cedar]

what are you aboout to do???

what do you mean by thaT

[eager cargo]

Press log out then log back in

[maiden cedar]

ok give me a sec

[upper flower]

dm server invite pls

CAN I FIND SOMEONE WHOS ONLINE

RREEEEEE

[maiden cedar]

it work yayayyayaya thanksssss

[eager cargo]

My pleasure

[maiden cedar]

love you

LMOAOAO

JKKK

[eager cargo]

have a good one

[maiden cedar]

you to

[gilded palm]

hi the website wont let me log in and idk why, is there another way i can set up the channel and stuff?

[stray acorn]

So we've been using tickets as private channels for boosters to make for themselves. We have 13 channels and now when people react on the panel no channel is made. I tried having the bot send a new panel in the channel but it still won't open a new ticket. Is there a max amount of tickets for the free version?

[scenic plinth]

Make sure you are logging into the dashboard and not the docs. Here's a link: https://tickettool.xyz/

[scenic plinth]

No there isn't a max, ensure you haven't hit max channels in your server or the max channels to one category.

If one has hit max, the bot automatically stops the process of making channels.

[stray acorn]

Not max, there's 14 channels in one category. It lets me create regular channels. I tried making a default panel and it created a default ticket at the top. But when I customized the category, ticket message, panel message, and support roles it makes it so the panel doesn't work, even if I resend it.

[scenic plinth]

Odd, run $debug in the server and ensure the bot still has access to the perms it needs, your best bet is to make a ticket here: #🎫│make-a-ticket

Usually when editing the panel you have to resend it for it to work as there are new permissions set, but as you stated that never worked.

[stray acorn]

It said it had all required permissions, but I just gave the bot administrator and that seemed to fix it. It seems another admin messed with category perms and it couldn't see the channel, oops. Thanks for the help!

[paper marsh]

uhh the bot does not create a ticket once i react to it

[prime badger]

Can I setup the bot to delete the ticket, if noone has written in it (timer)

[visual hatch]

same issue here i think there may be a problem ticket tools end tbh

clam down guys im sure they will get it sorted asap

[eager cargo]

You may set it up so whenever the ticket owner leaves the server, the bot will be closed and or deleted.

Please keep in mind this is a premium only feature.

[prime badger]

noone leaves the server 🙂 but I have a lot of kids, who dont quite know what it is for and just push to see ...

[visual hatch]

Huge thanks @upper flower 🙏🏻

[iron night]

Gave 1 Rep to Developerツ (current: #9 - 13)

[misty sundial]

Hi

[haughty hemlock]

this is a support non talk chat for hi

[scenic plinth]

@paper marsh @visual hatch

Ensure the bot has permissions to create channels. You can run $debug to see the bots permissions. You can try resending the panel if it's an old one.

Like how me and Mikoto were talking about this earlier, you can also give @pseudo glen Administrator permissioms as it seems to have worked for everyone else.

[visual hatch]

yeah that works

done it this morning

[scenic plinth]

If you need support, please state what your issue or question is. If not, please join the #827209540671111210 to talk with others.

[visual hatch]

just random how it stopped working thats all thanks for the help guys

[fresh temple]

I run $debug and it checks all the permission that I need to give to ticket tools

But the bot is keep failing making new tickets
This is while if I give admin perms it can create tickets

[scenic plinth]

@jagged haven, what do you need help with? (Relation to message in #📈│reviews)

[fresh sleet]

How do i give my bot Administrator permission?

[scenic plinth]

Do it through the role named "Ticket Tool", it should be at the bottom of the role settings.

Or you can assign it a role with Administor already, also works the same way.

[merry talon]

When i cick to create panel button then it not working

oh i fixed that

[mystic hound]

⚠️ there appears to be an issue with the bot it is advised that the bot be given the administrator permission for the time being. (this is applicable to everyone that's having ticket creation issues) ⚠️

[merry talon]

Yeah thanks

[iron night]

Gave 1 Rep to Light (current: #4 - 26)

[scenic plinth]

@jade topaz What do you need help with in relations to ticket tool? (Relation to message in #📈│reviews)

[jade topaz]

No,Thank you

[uncut pulsar]

@pseudo glen Is good and stuff, but some features that don’t need premium are a bit weird.

[mystic hound]

that's a message better suited for #📈│reviews , feel free to drop suggestions in the #827209540671111210 🙂

[quiet pendant]

why does it always fail to save the transcript?

[scenic plinth]

Ensure you have a transcript channel saved. If you have made modifications after sending it, you will have to resend it.

If you have one saved, try the last part of the above, or, you need to ensure that the bot has permissions to embed links, send + read messages in the defined channel. You can check the permissions to the channel by running $debug in the channel.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[quiet pendant]

okk thanks

[graceful folio]

hi, somehow ticket tool stopped creating channels in my server

[mystic hound]

check pins

[graceful folio]

ok, thank you

[grim flint]

@moar moooAaar

[peak silo]

السلام عليكم

[ornate cairn]

I pressed the envelope and nothing happened, The bot has a problem or is it discord I have a problem.
https://gyazo.com/5946c00c6711ff43d65aea1c1450f5e4

[torn totem]

Les pasa a todos?

[ornate cairn]

Tienes un problema como yo, ¿verdad?

[torn totem]

Si, ese mismo

Yes

[ornate cairn]

Los bots pueden tener problemas en este momento.

[torn totem]

Oh vale, estaré al pendiente entonces.

[scenic plinth]

Please read pins. You will need to give the bot administrative permissions for the time being.

[dawn ore]

How can I tell the Ticket Bot to create the channel in a different category?

[forest goblet]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[dawn ore]

oh thnx

[jade topaz]

i need help. my server members can close the ticket! i though the only one with staff permissions can. is there a way to fix it?

[scenic plinth]

Edit the reaction settings on the ticket panel, when editing the settings for a reaction you can set it to "support team only", this will restrict the reaction to only the support team you have for that panel.

[jade topaz]

thanks!

[split arch]

Hay my ticket bot not working

[scenic plinth]

You will have to give it administrator permissions in it's role. There is a bug with it.

[split arch]

Okay

Ty

[torn totem]

Help

It does not go where I want

[pale pilot]

check if the category you've chosen has 50 channels in it. That's the maximum for categories

[compact stump]

Is the bot down?

[pale pilot]

the bot is running. Is it not creating tickets for you?

[restive nimbus]

Having the same problem

[compact stump]

its not

[restive nimbus]

Its creating it in the wrong category

[compact stump]

i do have 150-200 open ones

[pale pilot]

Check if the bot has the correct permissions in the server AND category

[compact stump]

its not even creating ticks in open rn, i saw it was down for a bit

premium bot^

[pale pilot]

there was a permission issue, but I think it is resolved now

@compact stump what's your server ID?

Okay, Josiah (our developer) said that for now tickets might create outside of a category, but at least they are being created

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[compact stump]

793098557715906597

[pale pilot]

If it still doesn't work, try this

[compact stump]

lemme re-check

[pale pilot]

@compact stump for you, the bot is missing two necessary permissions

[compact stump]

weird, i didn't change any, must be my staff

gonna retry

[torn totem]

If I give it, is my problem fixed?

[pale pilot]

I certainly hope so

But you might have a different issue

I don't know

[torn totem]

My problem is that it does not create tickets in the correct panel

[hidden vale]

whats the link for the ticket bot?

[humble sequoia]

https://tickettool.xyz/manage-servers

[pale pilot]

category I assume. Well, this might be an issue at the moment, our developers are trying to fix it 🙂

[torn totem]

Great, I'll give you the administrator anyway.

[pale pilot]

@torn totem just make sure to give the bot permissions in the category you want them to go

[hidden vale]

okay so i invited the bot what do i do now?

[pale pilot]

check out #573205317870157855

[wintry saddle]

I have set categories, yet my tickets keep opening on top of my channel list, is this a known bug?

[fiery vine]

Hey I think the bug is impacting our server and when I give the bot administrator role, it keeps prompting

Ticket limit reached. 1/1

Any idea why

oh nvm, I have a hidden ticket somewhere that I have opened that I missed.

Sorry for the disturbance

[nocturne osprey]

Developer, any way to make your outage bot publish the announcements?

[compact silo]

Hey, im Staff for a Partner Discord Community, and the ticket support isnt working, do someone know why? I need help

Sorry if my english is bad but im spanish.

[humble sequoia]

-- moved to ticket --

[restive nimbus]

you have to allow the ticket bot in that specific category.
Seems like discord changed how categories work

[scenic plinth]

⚠️ If you are having issues with the creation of tickets or category issues, please reference #📣│bot-news before asking about it.

[winter monolith]

not sure why but after the outage, when a ticket is closed, the ticket gets deleted in 5 seconds instead of being moved to CLOSED category i hvae

where can i reconfigure that so that the ticket doesn't get deleted?

[eager cargo]

It shouldn't auto delete. Can you please run $debug in your server and give me the link it gives you please?

[winter monolith]

k

[eager cargo]

Also, to re configure categorys, follow the steps down below

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[winter monolith]

ya it actually says ticket in 5 sec

ticketed deleted

[eager cargo]

Alrighty, permissions look all set, so when you run the " $close " command it deletes the ticket instead?

[winter monolith]

hmmm not for me

i dunno how this user did it

i am sure i saw $close and then i got a msg saying ticket will be deleted in 5 sec

0299 never went to this category

just disappears

[eager cargo]

Okay, the ticket was most likely deleted. Can you try opening a new ticket then closing it and see if it goes into the closed category.

[winter monolith]

it does... the 0300 is the one i tested a min ago

so dunno..maybe it's a one -off thing

[eager cargo]

Alrighty, so 0299 was most likely deleted. No worries, you can always retrive the transcript if you have saved it.

[winter monolith]

ya

k tnx

[eager cargo]

My pleasure

[soft cape]

Hi
I've set this bot up in 3 different servers, always worked perfectly.
In my own server, people click to open a ticket, then nothing happens.
I know I'm making a really dumb mistake, but I've been stuck for hours and just getting nowhere!
Please help

[eager cargo]

The bot recently had an outage, can you please run $debug in your server for me? Then send me the link please.

[soft cape]

of course, thank you

thank you @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #1 - 41)

[eager cargo]

Lmk when you've ran the command

[soft cape]

https://discordapp.com/channels/509192800865353738/662692902245498910/830545579556864020

https://discordapp.com/channels/509192800865353738/662692902245498910/830545755155857414

https://discordapp.com/channels/509192800865353738/662692902245498910/830545880225677313

I have three separate channels, so ran the debug command in each one.

[eager cargo]

Alrighty, no worries. Permissions look all set. Can you please re-send your panel(s)?

[soft cape]

OK

I re sent the panels, then opened a ticket for each, still no ticket is showing as being created

It should show in my support category, beneath report member

[eager cargo]

Can you please ensure that ticket tool has manage channels & view channels in that category

[soft cape]

OK....I'll do that now. Thank you, sorry for taking up so much time with this

[eager cargo]

No problem

[soft cape]

The bot is at the top with all my other roles. It has admin checked and I checked read access too. Still no tickets

[eager cargo]

Odd... Sorry I couldn't find the issue you are having. Please open a support ticket in #🎫│make-a-ticket so the wonderful TT team can further assist you.

[soft cape]

OK, thank you for your help @eager cargo
Much appreciated 🙂

[iron night]

@soft cape :: You can't rep Quo#9999 for 45 minutes and 5 seconds. Try coming back later?

[eager cargo]

My pleasure

[vale sundial]

is ticket tool website down ?

[livid kite]

it would seem so. i am unable to access it either

[forest goblet]

⚠️ Website outage ⚠️
At this moment the website seems to be unavailable. Please do not ask why you cannot access it. The developers were alerted and it will be fixed ASAP.

Please react on whether the website works for you.

[random rock]

I have just realised that Tickets - which were supposed to be in a Ticket category - are going to non-categorised channels for no reason. How do I fix it?

[scenic plinth]

Refer to #📣│bot-news

[random rock]

Thank you. Works now

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 22)

[ocean spear]

I was gonna ask why the site wasn't working... But nvm 🤣 I see now

[restive nimbus]

Hi

Is there any way to change the ticket name like: $change emailIssue

keeping the counter?

[scenic plinth]

$rename {text} 0001

[jaunty matrix]

Is there a anti raid thing in ticket tool?

[eager cargo]

No, I'd suggest you use @umbral cove.

[jaunty matrix]

Ah ok tnx

[eager cargo]

My pleasure

[jaunty matrix]

Nice pfp btw @eager cargo

Did you make it yourself, it looks really cool.

[restive nimbus]

Thank you

[iron night]

Gave 1 Rep to ᴍᴀʏ s. | ᴀᴍʙᴇʀ ɴᴇᴛᴡᴏʀᴋ (current: #5 - 23)

[eager cargo]

No, a kind gentlemen made it. Casual convos go in the Ticket Tool Community server by the way.

[jaunty matrix]

Oh ok. Let me join rq

[jade topaz]

hello

the panel is offline ?

[devout light]

website down for anyone else?

[jade topaz]

Is the site down?

yes

Nice lol

@upper flower

[eager cargo]

Don't ping staff please.

[jaunty matrix]

Dev is busy with other things

[jade topaz]

I think it’s a bit important...

[jaunty matrix]

👀

[eager cargo]

He's aware.

If something is wrong with the site, I'm sure it'll be fixed shortly

[jade topaz]

2 hours ^^

[jaunty matrix]

There is something wrong lol

[jade topaz]

How do you know

[scenic plinth]

Please refer to this message for the site. There isn't exactly an estimated time for a fix.

[jade topaz]

Site id won

[jade topaz]

hey suport