🆘│community-support

[civic mirage]

Mkay, tq

[eager cargo]

Then paste it into the message

It'll look like that

[civic mirage]

Yep, get it tq

[eager cargo]

No problem, have a good day!

أنا أستخدم مترجمًا في الوقت الحالي ، ولا أتحدث العربية. أقترح فتح تذكرة دعم في

#🎫│make-a-ticket @vital lion^^

[exotic sorrel]

@eager cargo I could just kiss you, that really helped.

[eager cargo]

-i...

your welcome!

[astral swift]

How long is it usually before staff gets back about partnership stuff

[eager cargo]

when they are available

[cyan sentinel]

If you were talking to someone using the Ticket Tool, then they saved the transcript of this conversation

All those numbers that are listed are links to the messages that were sent.

[jade topaz]

I believe I am charging two monthly fees in my name, could you see that for me?

[olive yew]

yep thank you!

[iron night]

Gave 1 Rep to DNA (current: #26 - 1)

[tribal cedar]

For questions about payments you should #🎫│make-a-ticket

[vital orchid]

hi, how do you add an admin who isnt an administrator to the ticket tool?

[atomic sage]

How do I free, the bot writes something automatically? @forest goblet

Example

[tribal cedar]

We have answered you 4x already

If not more

I've also told you that pinging people especially staff is not allowed.

Maybe #🎫│make-a-ticket is a better place for you

Panel configs -> settings -> ticket options -> edit ticket message

[tribal cedar]

You can add their role into the supporter roles

[undone relic]

bonjour je me suis fait ban alors que jai riens fait merci de m aider a regler le probleme

[tribal cedar]

English?

[gray ember]

Hey, was wondering if anyone could help me with premium, paid subscription.... still won't work

[tribal cedar]

What won't work?

[gray ember]

The bot.... for premium

[tribal cedar]

Right. What do you need help with? Is the bot not in the server?

[vital orchid]

where is that? icant find it

[gray ember]

Bot been in server for 2 months. Just paid subscription... still not working.

[tribal cedar]

Panel configs -> settings -> general settings

[vital orchid]

thank you!

[tribal cedar]

I'm honestly trying to find out how I can help you. What part of the premium isn't working? Have you invited the premium bot to your server already?

[tribal cedar]

Anytime. Just a heads up you'll need to edit any other additional panels as well

[gray ember]

The premium, hasn't kicked in for the bot to work

Premium bot been in server for 2 months

[tribal cedar]

I'm going to say you need to make a ticket honestly

[gray ember]

Thanks

[tribal cedar]

Are you using the premium bot when you should be using the normal one?

[gray ember]

Nope I need premium

[tribal cedar]

Sorry I would #🎫│make-a-ticket and see if they can hammer this out for you.

[gray ember]

I run 2 discord servers with 2 premiums

[cyan sentinel]

That's really cool

[gray ember]

😊

[cyan sentinel]

I also just finished setting up a Discord server

And I'd like to get up to 500 members someday.

[gray ember]

First server makes you feel special haha

[cyan sentinel]

too much imo

However, I completely understand that you need to have a reason to make a server, so that people will want to join your server.

[gray ember]

Im on my 50th 😅

[cyan sentinel]

I'm not good at that lol

[cyan sentinel]

You have too much time on your hands

May I have admin in at least one of them?

jk

😝

[gray ember]

Nope. I use discord to help with a business. This ticket tool in amazing

[cyan sentinel]

I was joking. Anyways, have fun with your servers!

[gray ember]

You too sweetheart

[cyan sentinel]

How many members do you have on your most productive server?

[gray ember]

6k people

[cyan sentinel]

Can you invite me in DM's?

I would like to have some inspiration and help on my own server

[gray ember]

Would advise play a game or make something that you find interesting. People will come.

[cyan sentinel]

I'm not allowed to play games, so my only other option is to build up a community of nice people.

And we all know that there are too many servers on that topic already 🙄

[tribal cedar]

Hop on over to the community chat guys! Lots of people to network with

[gray ember]

Good luck with that. Anyway have a nice day. I have to go.

[cyan sentinel]

Bye bye

👋

[cyan sentinel]

Where's that?

[tribal cedar]

Its at the top of #📂│information

[sinful hamlet]

how can I add someone to a ticket ?

[tribal cedar]

Use $add then the role or userID

[spark ember]

any ideas on how to make this?

multiple tickets into 1

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scenic plinth]

Multi Panels are a premium feature for the bot.

Follow instructions here for this: #🆘│community-support message

[spark ember]

Thanks!

thanks @scenic plinth

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #5 - 13)

[jade topaz]

Ola eu fui banido desnecessário amente de um server eu gostaria de voltar como eu fačo

[scenic plinth]

Eu não posso te ajudar a ser banido de outro servidor, uma vez que você está banido você está banido e ninguém aqui pode te ajudar com isso.

[jade topaz]

I don't know how to make it so other roles can view all open tickets

[forest goblet]

Please don't ping staff, what do you need help with?

[scenic plinth]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[scenic plinth]

@jade topaz^

[jade topaz]

It worked

Thank you for your service @scenic plinth

[astral swift]

Is premium a separate bot?

[oblique tapir]

can someone help me to set up the ticket in my server channel?

i dont understand hwo this work

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

You can check that out or #573205317870157855, if you still don't understand I'll help you set it up if you wish.

Tell ya what to do and everything

[oblique tapir]

ok thank you iam going try

[eager cargo]

No problem

[hidden jewel]

How does one invite the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

There ya go!

[hidden jewel]

Thank you

Now

[eager cargo]

No problem!

[hidden jewel]

I have the OG bot setup

[eager cargo]

Mhm

[hidden jewel]

How do I move stuff over the premium bot

I just purchased a 1 year subscription

[eager cargo]

It'll automatically save, if you've selected the premium bot in server configs and pressed save

Run $debug in your server and give me the link it gives you please

[hidden jewel]

ok once sec

@eager cargo Dmed you

[strange iris]

alguien habla en español que me explique como funciona el bot?

[eager cargo]

Alright

So you don't have a year subscription, only till April 7th.. Anyways, did the premium bot respond to the debug command?

[hidden jewel]

I have the receipt

I just paid for 1 year

So if I dont then something is a problem

[eager cargo]

Maybe I just read it wrong

Mk, did the premium bot respond to the debug or the regular one?

[hidden jewel]

The regular pme

I signed up for the trial

then after experimenting

I paid for the 1 year premium

in the same day

[eager cargo]

Okay, did you click save in server configs when you invited the premium bot / chose the premiumbot.

[hidden jewel]

Where do I do that?

[eager cargo]

One moment

[hidden jewel]

ok

I did that

[eager cargo]

It looks like this?

Did the regular or the premium bot respond this time?

[hidden jewel]

premium

but the date is still off

[eager cargo]

If your using the trial version rn, once that runs out your year should kick in

If it doesn't, go to #🎫│make-a-ticket and the billing team will assist you.

[hidden jewel]

ok....

[eager cargo]

No need to worry

Your premium is all set! Have fun using ticket tool!

[hidden jewel]

I hope so, if not I will do as you said

take care

[eager cargo]

You too!

[hidden jewel]

thank you

[eager cargo]

No problem!

[hidden jewel]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #8 - 10)

[eager cargo]

😄

[astral swift]

Is there 2 different bots for premium and non-premium

[eager cargo]

Yes

[astral swift]

Bru lol

How long does a partnership request take to get processed

[eager cargo]

Whenever someone who handles partnerships is available

[brazen hazel]

guys who can i make,ticket tool to send transcript to user dm,after i close the ticket?

[eager cargo]

Dashboard > Desired Server > Manage > Panel Configs > Desired Panel Settings > Logging Options > Direct Message Transcript

Note :- premium feature only.

[pearl holly]

How to move a ticket panel?

[eager cargo]

Like transfer? @pearl holly

[vale turtle]

Can someone help me I've been trying to get a ticket completed because I'm on a server and I need to do a ticket and it I keep trying to do the authorization and it keep saying that the ticket does not exist and I no the ticket of this cuz I keep clicking on a ticket

[jade topaz]

I cannot figure out how to setup my ticket tool can I have a little help?

[scenic plinth]

If your talking about the website, if there is no open ticket it's a visual discord glitch and you can't exactly fix it. Until you use the $close or $delete command it registers that the ticket still exists.

[eager cargo]

#573205317870157855

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[eager cargo]

That too ^^

[vale turtle]

Ok

[scenic plinth]

You can resend the panel to another channel with the same settings, but it tickets will only work with that new panel and not the old one.

[jade topaz]

Thank you I am stupid

[iron night]

Gave 1 Rep to Quo (current: #7 - 11)

[eager cargo]

No problem! Have a good day!

[hushed shuttle]

Anyone tell me how do I do like that person can create ticket in 6 hrs

Like Cooldown of 6hrs once it created a ticket.

[eager cargo]

There is no customizable cooldown for tickets, sorry.

You can select blacklist roles which doesn't allow a user that has said role to create tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[hushed shuttle]

What does this means ? Member can create only 10 tickets ?

[eager cargo]

limits the amount of tickets each user can open per panel

[hushed shuttle]

Per Panel like In One day ?

[eager cargo]

No, until changed.

[hushed shuttle]

Then the limit should be high ?

What I suppose to put there

[eager cargo]

If you want it to be high, keep in mind this is how many tickets a user can have open per panel at a time, meaning they can't have 11+ tickets open in one panel,

[hushed shuttle]

Okay it like at a single time how many tickets he / she can make

[eager cargo]

Yeah, so basically if I set it to 1, I would only to make one ticket in said category until that ticket was deleted.

[hushed shuttle]

Okay 1 Channel created then the Channel deleted then trying to make ticket it shows me this in DM

Ticket Limit = 1 ( in dashboard )

[eager cargo]

Try again

[hushed shuttle]

Yeah it showing me again.

[eager cargo]

It has to be deleted, not closed.

It's working fine in my server

Deleted the ticket, and opened a new one

[exotic sorrel]

counter restarts after they start getting closed. My server has a max of 4.

[hushed shuttle]

How do I do ticket opened in specific Category.

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[hushed shuttle]

Okay Thanks : )

[exotic sorrel]

quo how do give you a cookie ?

[eager cargo]

[eager cargo]

No problem, have a good one!

[brazen hazel]

thank you so much

[iron night]

Gave 1 Rep to Quo (current: #7 - 12)

[eager cargo]

No problem! Have a good day!

[brazen hazel]

ticket tool premium is always in golden one?

[eager cargo]

mhm.

[brazen hazel]

coz there is a server using the , non premium one, and they send trancript in dm's

its just my guess ,its not premium, because its not Golden so....

[thorny spindle]

bitch

the bot dont do nun abt it lol

[astral swift]

bot down rn?

[eternal monolith]

?

[mystic hound]

You can still use the normal bot if you buy premium

[brazen hazel]

ok thanks

[iron night]

Gave 1 Rep to Light (current: #8 - 11)

[mystic hound]

The 'golden' one is just if you want faster responses and uptime

[brazen hazel]

means hosted on better servers

[astral swift]

is the bot down rn?

[mystic hound]

Nah its just faster because its in a lower number of servers

[mystic hound]

Seems fine, is it offline in your server?

[astral swift]

it isn’t showing the close ticket and delete ticket reaction stuff

it says online

but when i close a ticket it won’t show the thing asking bout saving deleting or reopening

[eager cargo]

Discord changed it so transcripts / embeds display in html now

[eternal monolith]

Ohhhh

[eager cargo]

Ye, nothing we can control

Battle and Dev made it as nice as they can

[rough wren]

They can't react on the message, how do I fix this?

[vital lion]

سلام عليكم ورحمة الله وبركاتة

Hi

[rough wren]

Hi

[vital lion]

هلا

[rough wren]

You know what to do?

[vital lion]

انا من عمان

تكلم عربي

[forest goblet]

Try resending the panel.

[rough wren]

Thank you it works

Thank @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 32)

[forest goblet]

No problem

[jade topaz]

Mam duży oroblem

Problem

Dostałem bana

[obsidian portal]

hello, I am having A problem in voting. I am trying to make my server premium for just 3 days. but when i voted today, It dont count. im currently at 2 days and 12h worth of votes. i just feel fishy

And my friend linked his to my acc but it dont reflect in my acc as well. If theres any steps that i missed please let me know

Ps: **i read what is in #📣│bot-news ** it says about the botsfordiscord. now i am waiting why the votes from Discord.boats dont count

[daring nebula]

Hello! How do i do, so people without administrator perms can see tickets?

[jade topaz]

hi everyone -

can someone help me figure this one out?

our ticketbot used to post names

just in the last few days its been posting this

with just numbers - very annoying - can anyone help?

[humble sequoia]

-- moved to ticket --

[mystic hound]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[hybrid burrow]

Does this mean that people with the administrator can run the tag, or people with the support role?

[tribal cedar]

Whats the option?

[versed kindle]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[tribal cedar]

I would assume admin only and I say this only because there's other parts that say support team iirc

[astral swift]

anyone know why the ticket tool isn’t working

like it makes a channel, no ping, no reaction to close it, save it, reopen it, or delete it

[tribal cedar]

Run $debug please?

@astral swift it has to be perms

[hollow sequoia]

How do I invite tt premium with a key

$help invite

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[hollow sequoia]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[forest goblet]

@hollow sequoia

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[hollow sequoia]

Thxx

Did it

[jade topaz]

i want help

pls send me dm in my profile

[astral swift]

it was working yesterday

[tribal cedar]

I'm sorry I don't think you can get dm help here. Why not just ask your questions and someone here will answer

[tribal cedar]

Did you run $debug ?

[astral swift]

yea

now the bots doing nothing

[tribal cedar]

Ok did you see $debug? Your perms are messed up. Anything with an X you need to fix.

So to the ticket tool role add embed links and attach files

[astral swift]

i just gave it admin perms

[tribal cedar]

Ok.

[astral swift]

still not making the reactions

[tribal cedar]

Resend the panel

It doesn't necessarily add reactions when it can it does within the sending of the panel or the using the $panel cmd

[astral swift]

no but when i do $close or in our case .close it doesn’t remove the persons access to the ticket nor does it give me the reactions to reopen, save, or delete the ticket

it was working fine yesterday

[tribal cedar]

Do you have 2 steps on?

[astral swift]

i think. how could i check?

[tribal cedar]

In panel config -> settings -> general

[astral swift]

Yea it has both two step close and ticket

[tribal cedar]

On or off?

[astral swift]

On

[tribal cedar]

And doing .close runs the cmd then deletes?

[astral swift]

It runs the command but all it does it change the ticket to say closed and make the ticket read only, no options to delete save or reopen it

Nor is it pinging the person when the channel/ticket is created

[tribal cedar]

Ok so pinging is easy

{@roleID}

[humble sequoia]

Pong! Latency is 213ms. API Latency is 75ms [-]

[tribal cedar]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tribal cedar]

Lol

[astral swift]

It already has that

[tribal cedar]

Run $debug in a ticket channel please? What i would do is add all the perms that are x and not checks at this point

The ping though could you show me it in your dashboard?

[astral swift]

Just got the ping working, now gotta figure out the delete, save, and reopen stuff

[tribal cedar]

If I waged a guess it can't send so its not which would mean perms. External emojis?

[astral swift]

Yea, lemme try that

[tribal cedar]

Def add the ones that $debug shows an x for too

Because of transcripting if you ever wanted to use it attaches files

[astral swift]

Yea

Ok its working now

One more thing

[tribal cedar]

Awesome!

[astral swift]

How do I make it so the helper role gets pinged when the ticket is opened

[tribal cedar]

Do you know how to find the roleID?

[violet sun]

my tickets arent closing.. again

[tribal cedar]

:(

Why?

[violet sun]

😂

idfk 🤷‍♂️

[astral swift]

Yea

[tribal cedar]

Well idk either

[violet sun]

https://gyazo.com/f78f05ddb87ca73153ad94526e1c60c8

[astral swift]

Thats what was happening to me

[tribal cedar]

Do the same thing you did before but with that id {@roleID}

[tribal cedar]

Panel configs -> settings -> general . check 2 step ticket

[violet sun]

Just bugs, it usually works

[tribal cedar]

That way on close they will delete too

[astral swift]

Wait...

I think im dumb

[violet sun]

Because we have the correct settings, just happens now lol

[astral swift]

How do i get the role id?

[tribal cedar]

Odd but ok.

[vapid night]

Hello

[tribal cedar]

I'm on mobile so I can't get you screen shots but its inside the role module in discord

You can use @rolename if its 1 word

[vapid night]

Spikti türkiş

[robust sandal]

DorBax

Spikti turkish

Turkish (tr) → English (en)

[astral swift]

I put in there text @jade topaz but it isnt pinging them

[eager cargo]

{@jade topaz}

Put the brackets

[tribal cedar]

Yea

[astral swift]

Ok

[eager cargo]

Merhaba

Ne konuda yardıma ihtiyacın var?

[vapid night]

Sa

[eager cargo]

Neye?

[vapid night]

Yok ya Türk varmı diye yazdım

[eager cargo]

Evet, bunun için üzgünüm. Şu anda bir tercüman kullanıyorum, size yardımcı olabilirim.

Ne tür bir yardıma ihtiyacınız var?

[tribal cedar]

You good now man?

[astral swift]

Yea I think lol

Thx for all the help

[tribal cedar]

Anytime

[restive turret]

Does anybody know why I keep getting this message from the bot log i am currently trying to cop supreme

Failed Logging into account and Unable to connect to the remote server.

[tribal cedar]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[tribal cedar]

You have the wrong discord it seems

[restive turret]

How do I open a ticket?

[eager cargo]

#🎫│make-a-ticket

To setup ticket tool ----> #573205317870157855

[pulsar laurel]

wait so the bot is free but premium is 7 day free trial and then need to purchase?

[eager cargo]

There's a free version and a premium version, yes you can use the seven day free premium trial. If you would like to keep using the premium bot & it's countless features, you'd need to pay after your seven days are over.

If you wish to just use the non-premium bot, you may do that without paying.

[pulsar laurel]

ok

[pulsar laurel]

u could just say yes

[eager cargo]

I guess I could've lol

[jade topaz]

bot is taunting me i guess...

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[eager cargo]

That is not Ticket Tool. That is a different bot.

[pulsar laurel]

Can the bot rename the ticket to the panel name? + can it move it to the category the panels are in?

bc i need that

lol

[copper owl]

is there a way to make it so if memebers react with a given emoji, it will open a ticket in a specific category?

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[eager cargo]

There ya go!

[copper owl]

oh thank you so much homie

thank you @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #5 - 13)

[copper owl]

didnt know this place has YAG, very good taste NGL

[eager cargo]

Lol, have a good day!

[jade topaz]

justin 😦

[copper owl]

i picked 2 channels but it doesnt allow me to make it so the ticket tool message has 2 emojis

so like have this but with multiple emojis tied to multiple categories

[tribal cedar]

To have multiple emojis on one panel message you need premium @copper owl

[copper owl]

ah alright

[tribal cedar]

You can use multiple channels for different panels or multiple panels per channel free

[jade topaz]

yo r u actually moving to guilded?

or is this april fools

ffs i clicked ur link

[copper owl]

wait youre fucking right

[jade topaz]

[copper owl]

thats so smart holy shit

[jade topaz]

well played

[tribal cedar]

Happens occasionally not too often though

[copper owl]

but holy shit when it happens its worth the wait

you saved me like so much work and money, so thank you @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #14 - 4)

[tribal cedar]

I'm glad you were happy. #📈│reviews is an excellent place to tell tt users about it

[safe prism]

Hello support. when someone opens up a ticket, i dont see a message being posted by a bot. (ideally it should tag the user and write the support will be with you shortly- but thats not happening)

[tribal cedar]

Try looking at panel configs -> settings -> ticket options -> edit ticket message

[safe prism]

okay checking

the message is there on the backend , but when users opens up a ticket it doesnt go through

[unkempt steppe]

^

[eager cargo]

Interesting, both of you run $debug in your server please and go ahead and send me the link it gives you.

[unkempt steppe]

i'm able to open tickets on the owner account, but when anyone else tries to open a ticket it wont allow them to, tried on an alt with the role that has access to create tickets and it just doesnt open the ticket

[safe prism]

just writing " $debug"

[jade topaz]

$claim 818685371214331945

[safe prism]

https://discordapp.com/channels/509192800865353738/662692902245498910/827244087198613574

[eager cargo]

Alrighty

You need to give Ticket Tool the " Read Channels " permission

[safe prism]

let me try doing it

can you tell me how to do that, i tried on dashbaord as well in discord role perms

[eager cargo]

Server settings > Roles > Ticket Tool > Administrator > Click > Save

Or you may give it the " view channels " perm, I find giving it Admin easier though

[tribal cedar]

Nice pickup Quo

[tribal cedar]

You good?

[jade topaz]

how do i put the premiumn on my discord server lad

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[tribal cedar]

That was premiumbot?

[eager cargo]

Mhm

[tribal cedar]

Cool

[safe prism]

i was not planning to give admin perms but as per the complication of my server i had to do that and now it works fine thanks Quo

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #5 - 14)

[eager cargo]

No problem! Have a good day!

[unkempt steppe]

basically this is my problem :c

https://gyazo.com/a97b164e4ba2696c6670011f463d1534

on the right it's the owner account, the left is an account with the required roles

[eager cargo]

Can you run $debug in your server for me then send me the link it gives you please

Alrighty thanks, it looks like everything is all set for the bots permissions, you've given the role that your alt has the a support role?

[unkempt steppe]

it's not supposed to be a support role, it's supposed to be the role to be able to create tickets

they have the verified role

[eager cargo]

Odd, I've actually never had this problem before, I''ve always been able to create tickets and have the settings for the allowed roles.

Might I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT support team can further assist you.

[unkempt steppe]

done, ty for attempting to help atleast ❤️

[eager cargo]

No problem! Have a good day!

[unkempt steppe]

you too

so quo it ended up being blacklisted roles in the server config ahaha

[eager cargo]

Oh! I never thought of that, my fault

[unkempt steppe]

not your fault haha

just wanted to let you know that was the issue c:

[eager cargo]

I'll make sure to remember that for the future

[nocturne osprey]

@solid stream why don’t you ever post announcements. My server never gets notified as we follow #📣│bot-news.

And when the bot is restarted, we don’t know.

[eager cargo]

Let's not ping Battle please :)

Announcements were posted in #📣│bot-news btw

Dev posted them

[jade topaz]

Good evening, the website is not working. The bot joins my server but I cannot configure it

[tribal cedar]

The cpanel work fine for me

[jade topaz]

okay

thanks

[tribal cedar]

You got the right url?

Anytime

[jade topaz]

Yes

[nocturne osprey]

Who’s battle

[eager cargo]

One of the Devs

[nocturne osprey]

Oof

Sorry

[eager cargo]

No problem

[nocturne osprey]

Devs didn’t post it tho

They just sent it

It says yesterday at 11 they sent it

[eager cargo]

Oh, they didn't publish it?

[nocturne osprey]

Yes, that’s the word

Publish

[eager cargo]

Oh alrighty, they probably just forgot that's all.

[nocturne osprey]

Ok

Can they publish it after they sent it?

[solid stream]

We can

[solid stream]

It's more like we forget

[nocturne osprey]

That’s what I have going on.

All bot announcements

[jade topaz]

E

[solid stream]

I'm not one of the devs 🙂 I'm the only dev lol

[eager cargo]

I thought Dev was a dev too!

[solid stream]

he does community stuff

Think of him as the face of Ticket Tool while I hide offline and not get dm spammed lol

[nocturne osprey]

So can u publish it

[eager cargo]

lol

[civic mirage]

Yo guys, does anyone know how to get the ID of emote easily?

[eager cargo]

backslash infront of it

[copper owl]

just do \ and the emote name infront of it

[nocturne osprey]

\😴

[eager cargo]

That'll give you the syntax id

[copper owl]

like this!TechnoHug

[civic mirage]

I tried

[eager cargo]

Press enter

[copper owl]

how did you try it out?

[eager cargo]

Like so

[civic mirage]

Yes

[nocturne osprey]

^

[civic mirage]

It just sends the text without the \ lol

[eager cargo]

Yeah it's not supposed to have the \ when you press enter

[civic mirage]

Wait

[nocturne osprey]

Thank you

[eager cargo]

No problem :) Have a good day!

[civic mirage]

Yeah man, instead of the ID thing it just sends normal name of emote

[nocturne osprey]

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 15)

[eager cargo]

Odd, it doesnt send the syntax ID with it?

Can you show me?

[eager cargo]

no problemo!

[civic mirage]

I write this, mkay?

[eager cargo]

Mhm

[civic mirage]

Does

[eager cargo]

Odd

Can you invite me to the server your having trouble in? I'll get it for you

( In DM's ofc )

[civic mirage]

Oh, mkay

Thanks 437728240388276224

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 16)

[civic mirage]

:3

[eager cargo]

No problem! Have a good day!

[viscid flicker]

Is anyone able to help to me get the tool working?

[humble sequoia]

-- moved to ticket --

[violet sun]

imagin making a ticket 6 hours ago and not getting an answer

[eager cargo]

A support member will be with you when they are available.

[copper owl]

is there any way to rename a ticket

[eager cargo]

$rename < desired name >

[copper owl]

thanks

[eager cargo]

no problem! have a good day

[stone goblet]

Whats the reason for this message? The transcript is still going to logs, but this message is on all the logs now.

[eager cargo]

Discord updated it so the embeds that Ticket Tool used to send are displayed in HTML now

[jade topaz]

my sub says i have 1 minute left even though i paid 2 hours ago

well 3 minutes

[eager cargo]

Odd, open a ticket in #🎫│make-a-ticket and the billing team will assist you :)

[jade topaz]

i made 1 2 hours ago

[eager cargo]

They'll be with you when they are available

[jade topaz]

this shit sucks. about to have to set up the bot again even though i paid

[eager cargo]

I'm sorry you feel that way, like I said the billing team will be with you when they are available.

[copper owl]

Why do the transcripts look so bad?

theyre not even transcripts at this point

[nocturne osprey]

HTML

Discord’s Update ruined it

[copper owl]

is the TT team trying to fix it ?

because holy shit i cannot read a single thing

[nocturne osprey]

What do you mean? It looks fine for me.

At least the direct link

https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/822297452195086347/827306271010717776/transcript-closed-0014.html

It works pretty good on my end.

[eager cargo]

Sorry, nothing TT can control

[copper owl]

bruh what, why?

this is what i mean

[nocturne osprey]

Oh

That’s the HTML version, not the link

[copper owl]

this is what i want

how do i make it the link version? or do i already have access to that

[eager cargo]

Scroll down, then click " direct url "

[nocturne osprey]

Yep

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Apr 1, 2021, 10:24 PM

[eager cargo]

Oopsie, wrong cmd lol

[nocturne osprey]

Yean

[copper owl]

scroll down where?

[nocturne osprey]

I was gonna say

[eager cargo]

In your transcript channel

[humble sequoia]

[e-mail]
3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

Prepay/Direct Payment

To prepay send the payment using your desired method - Available options listed bellow.

$6.00 per month.
$66 per year.

Once your payment is sent let us know so we can confirm and get you your key.

Paypal ("Goods and Services" or "Family and Friends")

[e-mail]

BTC - Bitcoin

3HhKKAdb9eEvCe2tvzB8bAa8nebHY6qcPA

I sent the payment now what?

After you send the payment please ping the <@&615146349700186112>
with the proof of payment so they know to verify and get you setup.

All prices in USD

[eager cargo]

,

[nocturne osprey]

That wasn’t me

😟

[copper owl]

?

[eager cargo]

Yes it was! I saw you!

[nocturne osprey]

Lol

[eager cargo]

Yup, exactly

[copper owl]

alright thank you so much @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 17)

[copper owl]

thank you too @nocturne osprey

[iron night]

Error: You're still on cooldown

[eager cargo]

No problem! Have a good day!

[nocturne osprey]

Oof

[copper owl]

fuck you YAG lemme rep this kind man

[eager cargo]

thanks @nocturne osprey

[iron night]

Gave 1 Rep to AJ.Productions (current: #26 - 1)

[copper owl]

ayyyyy

[nocturne osprey]

Thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 18)

[eager cargo]

Bruh- don't abuse it lol

[nocturne osprey]

I was thanking you for thanking me

Unthank @eager cargo

[eager cargo]

I was only giving it to you because Neurotic was on cooldown lol

[nocturne osprey]

😞

👋

Bye now ✌️

[copper owl]

is there any way to disable the TXT transcripts for now?

[nocturne osprey]

I don’t even get them

I think I might’ve disabled it

[copper owl]

how?

[nocturne osprey]

Let me check

Honestly, I don’t know. I can’t find it in the dashboard. It might just be because I’m on a phone.

[copper owl]

can anyone chime in and tell me if i can turn off TXT file transcripts?

[nocturne osprey]

@here

[copper owl]

that command is turned off. Ill open a ticket for support actually

[nocturne osprey]

Yeah

[scenic plinth]

Try turning off the "transcript"option in the ticket panel to turn off sending both the HTML and Embed Transcript.

You can't turn off only one. You can however make the bot log when a ticket is created, closed, and deleted but it won't save a transcript.

[exotic quiver]

sorry im a total noob to this but when i have my channel where u create a ticket what do i do

[scenic plinth]

If you sent the panel to the channel you want it in, hit the reaction that ticket tool has added already.

It will create a ticket for you, you might have to scroll for it depending if the ticket has pings on the ticket message.

[exotic quiver]

how do i make it so that only one person can talk with the ticket opener when they open the ticket if that is possible

like they would open the ticket to talk to a specific person

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

You can add support roles that will be able to see tickets made in said panel

So then the user who created the ticket, whoever has the support role can see that ticket and the user can talk with the support person

[exotic quiver]

ohh ok thanks!

[eager cargo]

No problemo, have a good day! :D

[exotic quiver]

you too! but is there a way to put the open tickets in the channel?

category not channel

[tribal cedar]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

Hello im having an issue with the ticket bot

I have set the category open to where i want the tickets to open, but when my members open a ticket, they cant see the ticket they opened

[tribal cedar]

Panel configs -> settings -> permissions -> edit user opened permission

[jade topaz]

What should they be set to? I had them where they should be able to see it

[pastel crag]

is there a way for the tickets generated in Ticket Tool to feed into another service? i was hoping i could link it to Airtable and into my bug tracker, either directly or through something like Zapier

[eager cargo]

Nope, sorry

[obsidian portal]

did i need to ping someone in #827083640256069652 (ticket) cuz its been a day

[scenic plinth]

Someone should be with you eventually, support team members have lives outside of discord as well.

[woeful ingot]

Guys i forgot how to configure the transcripts to a channel and send those to the people when i close the DMs

[eager cargo]

%help transcript

Wrong prefix

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

There ya go, also while your in logging options you can scroll down a little and you'll see the DM transcript option

[gritty forge]

$help message

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[green hatch]

It works on mobile?

[woven raptor]

Is it possible to change the panel order?

[jade topaz]

$commands

[humble sequoia]

Commands (tags) list for Support Team

$setup - Link to setup page on docs

$prembot - Why do you have to disable premium bot.

$premiumbot - How to invite and enable the premium bot.

$transfer - To move premium to another server.

$direct - Direct Payment

$relog - Relog the dashboard

$auto - Automation Disabled

$redeem - How to redeem premium.

$devmode - Show how to enable the devmode to your account.

$premium - Premium information and management

$ct - When a ticket is resolved

$variables - List usable variables

$mp - Info about multi panels

$botoutage - Sending a "bot outage" message, directed to #bot-status

$status - Directed to Status Page

$suggestions - Explained on how to make a suggestion

$kv - How to turn on/off "Keep Visible"

$ticketmessage - How to edit their ticket message

$panelmessage - How to edit their panel message

m2t - "Moved to Ticket" for #general-chat

$noresponse - A notice giving a user 12 hours to respond in a ticket

$directurl - Explanation on Direct URLS and how to get them

$color - Explanation on inserting a HexCode and a website to find them

$dbrole - Managing dashboard roles

$var - Explanation the View as Role feature will not help when testing Ticket Tool

$blacklist - Blacklisting roles in Server Configs

$id - How to get the ID of some things

$tag - How to create a tag

$ticketname - Changing the default Ticket name

$claiming - Explains how to enable and configure claiming

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming Options.

Note: This is a premium feature

[royal kelp]

Hi, I have a problem: I have voted three times but the bot does not count and therefore I cannot redeem the premium

Sorry for my bad English

[green hatch]

how do i create the "text" with create ticket?

please

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[light smelt]

If someone is added to a ticket, is the transcript only sent to the owner of the ticket or both people?

[shrewd lion]

hey i need help

[mystic hound]

if you have DM transcripts enabled, it goes to the ticket owner, however you can manually make the bot send it to as many people as you wish

by doing $transcript @turbid moon (prefix varies)

[light smelt]

Ah, thanks.

thanks @mystic hound

[iron night]

Gave 1 Rep to Light (current: #8 - 12)

[tardy mountain]

alot of server's not showing and i have been relogging 2 times

So ? i need help here.

Support ??

[void harness]

i got a issue on my server
when i try to make a ticket i cant see it.. why ?

someone know why?

[jade topaz]

It must be on the top (Im not support staff but I can help right?)
Also, are you the owner of that server? Like do you have Ownership?

[hexed kernel]

log out of your account and log back in

[tardy mountain]

i did

[tardy mountain]

yp i have

[hexed kernel]

and it works ?

[tardy mountain]

no

[void harness]

you mean me?

[hexed kernel]

add me and show in screen

[jade topaz]

Yes

I am asking you

[hexed kernel]

Have you logged out of discord or the ticket tool account?

[jade topaz]

Bruh not you Im talking to the aqua guy

[tardy mountain]

ticket tool account

[void harness]

yeah i am the owner of the server i see it, but the role "members" who open the tickets cant see it

[hexed kernel]

okay

who needs help?

[void harness]

me

when i try to make a ticket i can see it but the person who created it not.. do u know why?

[humble sequoia]

-- moved to ticket --

[hexed kernel]

yes

[void harness]

whats the problem?

[hexed kernel]

is that he has not put the perms of his role add me and show me his role

[void harness]

dm

[jade topaz]

The category where the Tickets spawn must be private

If not sorry I cant help you :(

[mystic hound]

The issue was moved to a ticket

[bronze rock]

oh and also

i have the normal ticket tool should i remove it off my server and put the ticket tool premium or just keep both of them

nvm

[shrewd lion]

Where can i make a #log channel for tickets ?

Bad english i know

[tribal cedar]

Panel configs -> settings -> logging options

[umbral cove]

サイズ#4857 has been silenced for 10m

サイズ#4857 | 756746660339777606

[sinful wraith]

Hi!
We started to use Ticket Tool on our server a few weeks ago, and it appears to send notifications to members who does not have the permission to see the channel, nor the category. It only sends when it has been opened, but does not send the rest of the conversation. Do you have any idea what can be problem?

[shrewd lion]

@tribal cedar thx

[iron night]

Gave 1 Rep to Enigma (current: #13 - 5)

[tribal cedar]

Anytime

[lavish karma]

I need help,

I really do not understand how to activate Ticket Tool. May someone help?

[tribal cedar]

Activate?

Invite?

[lavish karma]

No, i have 'em in my server. But like how do i let him make a ticket?

[bronze rock]

make a channel

make a panel

[lavish karma]

Yeah, i know but that's what i'l asking how do you make a pannel, ect.

I'm*

[bronze rock]

dashboard

https://tickettool.xyz/

select the server

[lavish karma]

That it?

[bronze rock]

mhm

[lavish karma]

Then he works?

[bronze rock]

after you can config

[lavish karma]

Wait let me do that first,

Thats what i see when i press Manage Servers

Could you do it for me? As i am really confused.

@bronze rock

[bronze rock]

ok ima invite you to a discord server and show you

[lavish karma]

Or could you just do it in my server?

[bronze rock]

uh it'll be easier if i do it on my server since i gotta do something

[lavish karma]

Okay

[lavish karma]

@bronze rock Tyvm!

[oak willow]

Hey there ! So basically, long story short whenever a normal member opens a ticket sadly he is not allowed to see the ticket he has created himself and only the staff members get to. The role @everyone is not blacklisted.

Anyone has run into that issue?

[jade topaz]

I need help

I have cayó perico but im only one

[tribal cedar]

What?

Anyone still need help? I got like 15 mins

[graceful halo]

s!suggest Add the option to spawn new tickets with Slowmode, please

oh, doesn't work anymore?

[gusty osprey]

Hi there! How can I make a staff ignore the limit of tickets allowed?

[copper owl]

whats the command to suggest things in #•suggestions ok

[forest goblet]

For suggestions please move to the community server.

[copper owl]

oh

[dense basalt]

Is there a feature/option to see something like "user x y z have answered [x] tickets"

[coarse venture]

I was wondering how to make it so when a ticket is opened a specific role is pinged

[dense basalt]

{@Role name} or <@&roleid>

[coarse venture]

thank you

[jaunty harness]

I’m trying to do this but all it says is create a ticket

[tribal cedar]

Run $debug please?

I would guess tt role doesn't have emoji perms

[jaunty harness]

ok

[tribal cedar]

Delete that msg from tt and resend panel?

[jaunty harness]

I want it to appear like that

This was from a different server

[tribal cedar]

Well the message is in panel configs -> settings -> ticket options then edit ticket message

The emoji chooser is same path but reaction options instead

[jaunty harness]

ok thanks!

thanks @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #12 - 6)

[tribal cedar]

Anytime kind sir

[potent flame]

algun español?

[tribal cedar]

No sorry. Spanish can be done in #🎫│make-a-ticket unless you can try english

[eager cargo]

Hola, hablo algo de español, ¿qué puedo hacer por ti?

Usando un traductor en este momento.

[potent flame]

eres soporte?

[eager cargo]

Soy un miembro competente del bot, ¿con qué necesitas ayuda?

[potent flame]

sabes cuanto tiempo me ayudaran, es que ya he cogido ticket, y no se cuanto tiempo mas o menos suelen responder

recargo para poner los comandos del ticket tool pero no me aparece para manegar el server de discord solo me deja invitarlo y ya

[eager cargo]

Muy bien, lamento la espera, pero los maravillosos miembros de soporte de TT estarán contigo cuando estén disponibles.

[potent flame]

sabes resolver ese problema?

[eager cargo]

¿No puedes entrar al tablero?

[potent flame]

es decir que entro lo invito al server, pero despues le doy a manage servers y no veo el server para poner los comandos y tal,

el servidor no aparece.

[eager cargo]

bien, intente volver a iniciar sesión en el panel

[potent flame]

OK

gracias ya me aparece

thanks

[eager cargo]

No problem! Have a good day!

[nocturne osprey]

Hey @eager cargo, what’s 5 times 5?

I need help with my last math problem.

[eager cargo]

..
25.

[nocturne osprey]

Thank you @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #3 - 19)

[nocturne osprey]

You’re the best

[eager cargo]

-i

Thanks. Have a good day!

[forest goblet]

Is this a serious question?

[nocturne osprey]

…

[jade topaz]

Pls i have not a prefix

[iron night]

@jaunty harness :: You can't rep Enigma#0007 for 24 minutes and 26 seconds. Try coming back later?

[tribal cedar]

@jaunty harness appreciate the rep. #📈│reviews is another place you can tell about your experience

[tribal cedar]

Sorry?

[jade topaz]

Prefix what is

[eager cargo]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[tribal cedar]

Standard its $ however you can run $debug and it will tell you

[jade topaz]

hello

I need help

[eager cargo]

What do you need help with?

[jade topaz]

how I can tell bot send log on the channel

[eager cargo]

You want the bot to log transcripts n all the other stuff?

Dashboard > Desired Server > Manage > Panel Configs > Desired Panel Settings > Logging options > Voila

[jade topaz]

only for tickets

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

There ya go!

[jade topaz]

wait

[eager cargo]

What's up?

[jade topaz]

I can't find this

[eager cargo]

No worries, one moment

[jade topaz]

ok

[eager cargo]

There you are!

[jade topaz]

thankssss

[eager cargo]

No problem! Have a good day!

[nocturne osprey]

Hey @eager cargo, why aren’t you apart of the support team?

[eager cargo]

I don't control what my rank is, I just work with what I have to help this community ( also casual convos go in the TT community server )

[amber heart]

I click on the ticket reaction and the bot does not create a channel. What did I do wrong?

[nocturne osprey]

Oh, I need help @eager cargo

[eager cargo]

Run $debug in your server please

[eager cargo]

What's up?

[nocturne osprey]

How do I change prefix

[eager cargo]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[iron night]

Gave 1 Rep to Quo (current: #3 - 20)

[amber heart]

Did not work

[eager cargo]

Alrighty, is the bot offline in your server?

[amber heart]

Not

[eager cargo]

Alrighty, please give Ticket Tool all of these permissions.

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

[amber heart]

Okay

Did not work

[eager cargo]

The debug command still didn't work?

[amber heart]

Not

[radiant atlas]

hey so I would like to be able to, when a ticket is made and it says welcome @radiant atlas, im using the bot in a host discord and I would like it to ping the support role, and I cant figure it out. any pointers?

[eager cargo]

Odd, try giving Ticket Tool the " Administrator " permission.

[eager cargo]

Ooh! Easy!

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[amber heart]

Okay

[radiant atlas]

🤦‍♂️ dude ty, i couldnt figure it out

😂

[eager cargo]

No problem haha! Have a good day!

[amber heart]

It didn't work again. I'm starting to lose hope.

[eager cargo]

Odd,

Might I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT support team can assist you further.

[amber heart]

Thank you for your help

[eager cargo]

No problem! Have a good day

[jade topaz]

How to use bot ticket?

I dont know if this is only a problem ive been receiving but in tickets in my server people tend to argue so i mute them but they are still able to talk in the ticker is there a way to avoid that

[tribal cedar]

Add your muted role to blacklist

[jade topaz]

How would i do that

[tribal cedar]

#573205317870157855 and #799695838917820416

Server configs

[jade topaz]

I just did it then thanks for your help is there some sort of vouch thing or somewhere i can say you have helped me

[iron night]

Gave 1 Rep to Enigma (current: #10 - 7)

[jade topaz]

Turns out that didnt work do you know of any other way

[river carbon]

Anyone know how to do multiple emojis with premium?

I have premium just cant figure out how to do it

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

There ya go!

[jade topaz]

anyone know how to make it to where after deleting a ticket, it will save the transcript

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

There ya go!

[jade topaz]

ty !

[eager cargo]

No problem! Have a good day!

[languid imp]

@upper flower vite prv j'arrive pas a cree mon ticket

[jade topaz]

Anyone know how to actually make the muted role actually mute people in the tickets ive already tried blacklisting the muted role and that didn't work they could still speak

[eager cargo]

People who have a blacklisted role can't create tickets, if there are already existing ones you would have to close them.

[jade topaz]

Oh

[eager cargo]

Ne faisons pas de ping au personnel. Avec quoi as tu besoin d'aide?

[jade topaz]

The one thing thats confusing me though is i made it in the permissions on tickets so muted people cant send messages in there but they still could so ive been trying to find a fix for it

[eager cargo]

Ticket Tool automatically overrides those permissions when a new ticket is created. It Overrides the muted role permissions allowing the user with the muted role to still send messages. You may go into the tickets channel settings then disallow said member who created ticket to send messages.

[jade topaz]

So i cant do it automatically and everytime it has to be manual?

[eager cargo]

Unfortunately, yes.

[jade topaz]

Ah ok

[topaz bloom]

How do I add a specific role so it's able to access tickets?

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

There ya go!

[jade topaz]

wait the transcript sends to my Dm, if i want to send it to a channel how would i do that

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

There ya go!

[jade topaz]

hey guys, I have a quick question, I was setting up the ticket panel and wanted to see if there's a way to @mention a few ppl when the ticket is created? I tried the {@User#1111} command but it didnt work

[karmic hamlet]

Hey guys

can anybody help me?

[eager cargo]

If you want to mentions a role,

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

If you want it to mention the user who created the ticket,

{user}

[jade topaz]

Ah nice. Thanks!

[eager cargo]

No problem! Have a good day !

[karmic hamlet]

❤️

[eager cargo]

What's up?

[karmic hamlet]

Pm me a moment

[nocturne osprey]

Why are the transcripts messed up?

Like BADDDLY.

[scenic plinth]

What do you mean by "messed up"?

[nocturne osprey]

I’ll show you

Basically, the HTML is wanky

[tropic crow]

quick question

can you only blacklist people from tickets via role

or can we use a command or another method?

[eager cargo]

You can only set blacklists via roles

[scenic plinth]

If your talking about a different formet from usual, it's a discord update that the HTML file appears differently therefore it looks like that, however there isn't a way to change it.

[civic void]

So. I've been doing the voting and my votes aren't counting with the bot. The same with others in my server. They've linked the votes to me. I've voted on both sites as well. Is there still an ongoing issue? Please tag me in the answer.

[slender minnow]

I don't know why but when ever the transcripts are saved on my server, i can see the html code in the transcript channel (which i have reserved only for transcripts) but i can download the transcripts. Anyone has any idea what going on with the bot?

[wicked scroll]

The issues with $vote are always due to the vote sites
the sites really suck at sending out the webhooks when you vote

[mystic hound]

#📣│bot-news its a discord feature

[slender minnow]

Umm... ok thought it was a bug or something, anyways thanks a lot @mystic hound

[iron night]

Gave 1 Rep to Light (current: #6 - 13)

[mystic hound]

We tried to make it as nice looking as we can, cant do much unfortunately

[slender minnow]

thats ok...

i was actually reading the older transcripts

so i didn't read the latest ones

[river carbon]

ticket tool wont use custom reaction anyone know why?

[eager cargo]

Ticket Tool has to share a server with the custom reaction you are wanting to use. ( I recommend uploading it in your own server. )

[river carbon]

It is in the server

[median wigeon]

Whats the reaction that you want to use?

[river carbon]

fixed

[compact stump]

how to fix?

transcript doesnt save

[scenic plinth]

Ensure a transcript channel is saved. If there is one saved, make sure the channel you want the transcript in, the bot has the following:

1. Send / Read Messages
2. Embed Links

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[compact stump]

free bot used to work

but premium doesnt

[scenic plinth]

The bot has access to send messages there correct?

[scenic plinth]

I would try making a ticket, that's weird it's not saving to the said channel. I'm sorry I'm not much help to assist that issue.

[next hill]

Hello

I really need your help!

It's urgent!

[wicked scroll]

?

[next hill]

Ok

So how can I send an embed message from Ticket Tool with a variety of reactions that create a ticket not just one!

How do I do that?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[next hill]

How to change reaction on a panel?

[wicked scroll]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[terse vapor]

how to create a ticket ?

[scenic plinth]

Create a ticket here? React to the message in #🎫│make-a-ticket!

[frozen bear]

come disdico l’abbonamento

[iron night]

Gave 1 Rep to Quo (current: #3 - 21)

[restive nimbus]

Hello

Is it possible to do something like this?

[tribal cedar]

With premium yes

Otherwise you can make different channels for your different reactions or multiple panels per channel

[merry talon]

In the main page when you click manage servers is the one server what doesnt wanna show i reloggined 10x and still nothing

what i do with it?

[tribal cedar]

Is your role added with dashboard perms?

[merry talon]

yes

[tribal cedar]

Run $debug please

[merry talon]

ok

did it

[tribal cedar]

You may need to #🎫│make-a-ticket can't see any reason why its not working

[restive nimbus]

Thank you :)

[iron night]

Gave 1 Rep to Enigma (current: #10 - 8)

[nocturne osprey]

Thank you @nocturne osprey

[iron night]

@nocturne osprey :: You can't give rep to yourself, silly.

[nocturne osprey]

Lol, so to use different reaction tickets without premium, you need different panels?

[mystic hound]

changing reactions is a premium feature

[nocturne osprey]

Ok

Anyone have experience with making roles look like this?

I wanna make the roles look like this:

——————RANK——————
Diamond

—————-EXTRAS-—————
Gamer YouTuber Streamer

————SERVER ROLES————
Member Muted Blacklisted

[mystic hound]

divider roles? sure. Just get something like ――――‹ Text ›――――and replace text with whatever you want. Although this is possibly not the best place to ask

[nocturne osprey]

Oh ok

[jade topaz]

What price of ticket

[mystic hound]

free for @pseudo glen , @humble sequoia is 6$/month (with a discount if buying for multiple servers)

[restive nimbus]

Hi

Is there any way to open specific tickets with commands instead of reacting?

[mystic hound]

Yep, you can use the new command after setting it up under panel settings

Panel configs --> settings --> command style tickets

[restive nimbus]

and what if I have multiple panels

is there a way to use new1 new2 etc

[viral dagger]

uhh, my bot doesnt works ? When i click on letter emoji it doesnt do anything

it deletes emoji but doesnt create channel

[restive nimbus]

bot probably doesn't have perms to create channels

[sturdy crystal]

ngl the ticket transcripts are actually really gross rn

[tribal cedar]

Anytime

[snow matrix]

السلام عليكم

staf arabic?

[forest goblet]

/ar @snow matrix You can open an arabic ticket in #🎫│make-a-ticket.

[robust sandal]

@snow matrix يمكنك فتح تذكرة باللغة العربية في #🎫│make-a-ticket.

English (en) → Arabic (ar)

[mystic hound]

If its about the HTML showing blame discord

[sturdy crystal]

oh okay

[pale pilot]

@jade topaz regarding #📈│reviews : I suggest opening a support ticket about this. If you DM us, we are not going to help you

|| @jade topaz ||

[jade topaz]

how do I set it up so it sends the ticket transcripts to a certain channel

[eager cargo]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[eager cargo]

There ya go!

[copper owl]

the rename command is not working at all

it deletes the command usage but does not rename the channel

[eager cargo]

You can only rename the channel twice using the command, if you are wanting to rename it more, you have to manually rename it by going into the channels settings and renaming it there.

[copper owl]

it didnt rename at all