🆘│community-support

[worn surge]

That looks like you're trying to setup a multi panel. Do you have ticket tool premium?

[jade topaz]

yes

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[worn surge]

@jade topaz See above

If you are still stuck, I'd perhaps recommend opening a support ticket in #🎫│make-a-ticket as they will be better trained to support you.

[raven saddle]

I am trying to setup the bot, but when i try to login on your site with my discord account, i get an error

@radiant moss

[radiant moss]

And that error is?

[raven saddle]

nvm, i figured it out

thanks anyways, will let u know if i run into any more issues

[radiant moss]

k

[small basalt]

Is there a way to save full transcripts (not first 1000)?

[tribal cedar]

I believe its first 1k because thats a discord limit iirc

think I heard that somewhere anyway..

Though no.

[scenic plinth]

I believe it's a discord limit, it's kind of the same reason why bots can only purge and save a "transcript" of 1000 deleted messages at a time.

[tribal cedar]

Yea thought so

[vale spear]

Hi Folks!
I just set up the Ticket Tool Bot, but i couldn't find a way, to keep my closed tickets. There's a message, that says Ticket will be deleted in 5 Seconds.
How do keep my Tickets? I kinda need them^^

[eager cargo]

You either type $close or react with the lock on the message Ticket Tool sent

[tribal cedar]

@vale spear there is a way to save a transcript of every ticket with premium

Do you have that or just normal?

[vale spear]

just normal. so there is no way, of keeping them? because i didnt find the reaction, to create a transcript

[tribal cedar]

Well.

[eager cargo]

$transcript in the ticket to save the transcript

[tribal cedar]

You got to enable 2 step close

to see those reactions

Or yes before you click the lock of use $close do what @eager cargo said and type $transcript

[river tiger]

Hmm tool is great! 🙂

Just might want to change the spelling in the Dashboard for Administrator 😂

[eager cargo]

😂

[river tiger]

not that it bothers me that much or anything LOL

[tribal cedar]

Good one

[terse pine]

how do i setup a react?

[eager cargo]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[eager cargo]

There ya go!

[terse pine]

ty

[eager cargo]

Np! Have a good day :D

[frail canopy]

How do I mention roles with Ticket Tool?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go!

[frail canopy]

TYSM

[eager cargo]

No problem! 😄 Have a good day!

[robust radish]

How this works

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

( I assume you are asking how to make ticket tool ping a role )

[robust radish]

I tried this but it didn't worked as yo can see in ss

[eager cargo]

Role names are case sensitive, make sure you copy them exactly from your server into the ticket tool dashboard

[robust radish]

I did, but still not working

[eager cargo]

Hmmm, might I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT staff can further assist you.

[median wigeon]

I hear support team

[eager cargo]

👀

[median wigeon]

Can the bot ping the roles in the settings?

[grand sphinx]

! invite

[eager cargo]

Need help inviting the bot?

https://tickettool.xyz

There ya go @grand sphinx

[jade topaz]

#🎫│make-a-ticket message
Hi so I saw this in #🎫│make-a-ticket and saw you have custom reactions so how do you do that?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[jade topaz]

Is this premium feature?

[eager cargo]

The multi panels are yes

[jade topaz]

Oh

[eager cargo]

Reactions, no.

[jade topaz]

So I cant really create those multiple things?

[eager cargo]

Not without premium, no.

[iron ingot]

Im having trouble with the panel.

[jade topaz]

Okk

[iron ingot]

Im trying to report someone.

[eager cargo]

What kind of trouble?

[jade topaz]

#🎫│make-a-ticket

[iron ingot]

Well i made a ticket and everything

But for the panel it wont let me send it to support-channel

[eager cargo]

There ya go! 😄

For custom reactions make sure Ticket Tool shares a server with the reaction you want to use.

To get the emojis syntax ID put a backslash infront of the custom emoji you want to use then press enter.

[eager cargo]

Run $debug in the channel you want Ticket Tool to send the panel in

[jade topaz]

Uhh sorry?

[iron ingot]

Ok

[jade topaz]

Is this multipanel?

[iron ingot]

So i write

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/826005209486065676

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
149/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Kawaii_pandao0_09#2209
User ID:
740828400763273267
Permission Level:
0 - User ()

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
77

[eager cargo]

No, this is for the custom reaction.

[eager cargo]

@iron ingot Do it in your own server silly.

[jade topaz]

No sorry I know how to do that

[eager cargo]

Oh okay, have fun using Ticket Tool! 😄

[jade topaz]

Still okay

Hi I have another question
So if I get Premium, and I apply it, but then my Premium ends, so will my tickets stop working?

[eager cargo]

Once the premium expires, all the premium features you were using will expire ( stop working ).

[jade topaz]

Okay

[dusk lynx]

Hi

[eager cargo]

Hiya

[eager cargo]

What seems to be the problem?

[dusk lynx]

How come?

[eager cargo]

Mmm, says invite when the bot is already in the server. Try re-logging into the dashboard.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[dusk lynx]

Gotcha

Thanks :)

[eager cargo]

No problem! Have a good day!

[mystic grotto]

how do i allow bots to access channel made by ticket tool

[queen lark]

When people are creating a ticket it is shown public to everyone in my server how to do i change this?

[forest goblet]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[forest goblet]

@queen lark

[queen lark]

So that needs to be turned on? because ive it off and its letting people see it

https://img.pizzabyte.xyz/syL7BzxMcd.png also its sending 2 transcripts how do i change it to 1?

[forest goblet]

It needs to be disabled.

[forest goblet]

Did you enable automatic transcripts?

[ripe cave]

I added the bot to a server, but I cannot control it. The server name that I added to it is Karrar and it is not clear to me.

How do I solve this problem?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

@ripe cave

[ripe cave]

hi

[forest goblet]

Look at this, that should fix your problem

[ripe cave]

ok

[mystic grotto]

@forest goblet may u tell how to allow bots

Means when ticket is made bot has access to them

[forest goblet]

Set bot roles as additional roles and then set the permissions for "Additional Roles opened permissions"

[mystic grotto]

Ok i will try how to do ty

[forest goblet]

Np

[void harness]

how can i add the bot to a channel?

[worn surge]

$panel <ID> or send the panel via the dashboard. If that is what you mean. Command will only work once you create a panel on the dashboard, though.

[queen lark]

Whenever people say the tag key word outside of ticket channels I.e members the bot is responding how do I stop this

[tribal cedar]

Idk if there is a way however you could change each channels permissions for tt to not be able to send msgs

[queen lark]

Ye that's what I did but it didn't have perms in the ticket channel when created then

[tribal cedar]

Well normally ticket channels are read only for users

[queen lark]

Not even for the bot?

Oh wait I can just add ticket tool role as support role that might work

[tribal cedar]

What?

[queen lark]

So it gives the bot perms to see the channel

[tribal cedar]

I'm sorry what are you doing? I suggested the channels where users were mistakenly using the tag command in to disallow the tt to send msgs

[forest goblet]

@queen lark Please run $debug in a channel where it's not working.

[tribal cedar]

@forest goblet hes trying to disallow the $tag cmd anywhere but ticket channels

Whenever people say the tag key word outside of ticket channels I.e members the bot is responding how do I stop this

[queen lark]

It doesn't respond

[forest goblet]

The only way is to remove permissions from the bot

Also there is no $tag command...

[queen lark]

Hmm ok ty

[tribal cedar]

Oh they are done only on the cpanel gotcha

[topaz gulch]

what does the pushpin do

[forest goblet]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[forest goblet]

If you press the pushpin reaction, you claim the ticket

[topaz gulch]

oh

[tribal cedar]

Doing $claim inside the ticket channel is the same as clicking the push pin fyi

[pale pilot]

@hoary kayak I suggest opening a support ticket instead of a partnership ticket if you're seeking support 😉

[ashen trellis]

thanks

[tribal cedar]

Nps

[ashen trellis]

how do we modify the message?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[ashen trellis]

thanks

[jade topaz]

i cant not go to panel when ı say $help it always shows me https://docs.tickettool.xyz/en/general/setup
Setting up Ticket Tool
Visit the docs for setup info
General Setup

[humble sequoia]

https://tickettool.xyz/manage-servers

[pale pilot]

You create a panel on the dashboard and not through commands on the server

check out #573205317870157855

[jade topaz]

oh god thank you I did it

[hoary lotus]

when I add the ticket tool on the discord server it automatically goes out, what do I do?

[scenic plinth]

Is there any bots such as @umbral cove that is kicking it out? (Reference your audit logs)

[gilded spoke]

is it possible to clear / delete all open tickets at once?

[ruby coral]

Why i cant manage the bot in my server?

[eager cargo]

Erm... I'm not sure. I don't think there is a way ( not fact checked ). I suggest opening up a support ticket in #🎫│make-a-ticket so the wonderful TT support staff can assist you further.

[eager cargo]

What do you mean? You can't see it on the dashboard? Commands aren't working? Bot Offline?

[ruby coral]

I cant see my server on the manage servers panel

[eager cargo]

Try re-logging into the dashboard.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[ruby coral]

done

[eager cargo]

See it now?

[ruby coral]

yes thanks

[eager cargo]

Awesome! Have a good day :D

[gilded spoke]

👍

[eager cargo]

Have a good one

[gilded spoke]

you too

[oak zodiac]

how to give access to newly opened tickets to a particular role?

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

There ya go!

[oak zodiac]

oki tq

[eager cargo]

No problem! Have a good day!

[gloomy ledge]

Helo

[eager cargo]

hiya

[sonic kiln]

when i try to make a ticket in ym server noting happens

[eager cargo]

The ticket won't open?

[lavish matrix]

Can we have tickets auto close after a certain duration?

[scenic plinth]

That is ticket automation. Due to the bot being rate limited by discord with the automation option, it's not currently avaialble.

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[eager cargo]

^^

[scenic plinth]

Try these things:

1: Resend the panel (Might be an old panel and it won't do anything in response to an old panel)
2: Make sure the bot has permissions to Manage Channels and View Channels
3: Make sure the bot has access to that category.

[plain basin]

Hey guys I made a ticket but figured it'd be ok to ask in here to. I am setting up a ticket tool and am trying to notify a specific role when a ticket is created. Similarly to how the support team is pinged when this ticket was created.

[scenic plinth]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plain basin]

Amazing, ily

[eager cargo]

😳

[sonic kiln]

the bot has administrator

[eager cargo]

Try resending the panel

[sonic kiln]

ok

[eager cargo]

Also, run the $debug command in the channel your panel is in please

[scenic plinth]

If that doesn't work there isn't exactly an issue I can see. If the bot has administor it should work by default.

[sonic kiln]

nothing happened

[eager cargo]

is the bot offline?

[sonic kiln]

no

[scenic plinth]

Is it working for anyone else?

[sonic kiln]

and the commands dont work

[scenic plinth]

It could be a rate limit thing, but if it's not working for anyone than I don't exactly know the issue.

[eager cargo]

Mk, so the bot has Admin perms, nothing will send, debug command won't work.. interesting. I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT support staff can further assist you.

[sonic kiln]

ok thanks for the help tho

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #12 - 5)

[eager cargo]

No problem, have a good day

[sonic kiln]

thanks @scenic plinth

[iron night]

Error: You're still on cooldown

[sonic kiln]

thanks @scenic plinth

[iron night]

@sonic kiln :: You can't rep LOA | Vxie | Eclipse Network#3643 for 59 minutes and 47 seconds. Try coming back later?

[eager cargo]

oop-

[scenic plinth]

I see you tried, your all good. Glad I could help you :)

[upper flower]

Thanks @scenic plinth

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #8 - 7)

[upper flower]

😎

[eager cargo]

[scenic plinth]

Lol thanks

[mystic hound]

Lmaoo

[scenic plinth]

Lol

[jade topaz]

i cant login i keep getting this

[humble sequoia]

-- moved to ticket --

[scenic plinth]

Your trying to login to the documents. Login to the dashbaord.

[mystic hound]

((We took care of it via ticket))

[jade topaz]

ik

i just got it solved

[dull fiber]

@jade topaz

[jade topaz]

؟

[dull fiber]

كيف اسوي كذا ؟

اكثر من خيار يعني

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[dull fiber]

@jade topaz مافي عربي ؟

[jade topaz]

لا للأسف

[white anvil]

heeeeeey

Can I copy the configured panel to another server? Or do I have to do everything all over again?

(I used one discord server as a test server, so that everything would be perfect on the other one at once)

[fallow umbra]

how would I prevent certain roles from seeing the channels?

ie: muted, roles for people who abuse tickets, etc

because muted people can still speak in my tickets

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[eager cargo]

Add the muted role as a blacklisted role, it'll prevent them from creating tickets

[fallow umbra]

yeah i did

but they can still speak in tickets...

[eager cargo]

The blacklist role doesn't prevent them from speaking in tickets, it preventss them from making tickets etc

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[fallow umbra]

that doesnt support specific roles tho?

[eager cargo]

Erm... I've confused myself

Give me a sec

[fallow umbra]

okay

[eager cargo]

So as far as I'm concerned, with TT you can't add specific roles to restrict them from talking in tickets ( besides the blacklist feature but you wan't the ticket open, but not have them to be able to talk in it ).

I suggest looking into your moderation bots so you can make sure the muted role does what it's supposed to in said ticket categories / channels

@fallow umbra

[scenic plinth]

Muted roles don't have an affect in channels.

When the bot creates the channel, it gives the user seperate perms to see said channel which for some reason overides role permissions.

[fallow umbra]

muteds can still talk

[scenic plinth]

You can prevent them from creating tickets, but they don't have an affect to send messages.

[fallow umbra]

nvm i solved it ty

[eager cargo]

Mhm

[scenic plinth]

I am admin in a server and we use ticket tool for all of our suport, one thing I realized is that user permissions like the bot gives to new channels automatically overide the role and everyone permissions even if set in the category.

[white anvil]

Quo, can u help me? :)

I want to.. hm transfer the panel settings from one server to another. Can I do this?

[eager cargo]

You can transfer premium to another server, but not panels no

[white anvil]

okaaay

[strange sorrel]

@eager cargo Actually that is false, You can move your panel configs to another server

[eager cargo]

oh oops, sorry my bad.

[white anvil]

hm

[eager cargo]

I wasn't aware

[white anvil]

how?

[strange sorrel]

Go to server configs and generate a key then back up on the other server using that key

If you need help let me know

[white anvil]

hm..

I don't really understand what I'm doing wrong..

[woven hazel]

What is the help prefix for this bot?

[eager cargo]

The @ mention of the bot and $ are the default prefixes, you can change these in your dashboard.

[astral swift]

hwo do i make it so when a ticket is opened it makes it in the same category as the reaction

[eager cargo]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[astral swift]

Ah

[eager cargo]

You have to have ownership of the server.

[eager cargo]

Hope that helped, have a good day!

[white anvil]

I have it..
Well, the first server where I created the main panel - is mine. The second one - not mine, but I have all the rights

[astral swift]

Thx

[iron night]

Gave 1 Rep to Quo (current: #11 - 6)

[eager cargo]

Hmmm, that's odd. It should work. Might I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT staff can further assist you.

[white anvil]

Yes, I got a quick response. Thank u for help 😄

[eager cargo]

No problem! Have a good day 😄

[jade topaz]

Hello, my server is not showing up in "manage servers"
what should i do?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

Try relogging into the dashboard.

[regal sorrel]

Yo,

[eager cargo]

Hiya

[regal sorrel]

Ticket Transcript failed to save

what can i do?

[eager cargo]

Whaaatttttt! Oh no!

It didn't go to your transcript channel?

[regal sorrel]

Yeah its saying "transcript failed to save"

[eager cargo]

hmm, can you send a screenshot?

[regal sorrel]

sure

[eager cargo]

Alrighty

Go ahead and run $debug in your transcript channel please

Once you have, lmk

[regal sorrel]

yeah

[eager cargo]

Alrighty

[regal sorrel]

ah nvm

it saved lol thanks

[eager cargo]

No problem! Have a good day 😄

[regal sorrel]

too bro

[violet berry]

Hi there, how do I edit this message that gets posted

https://i.gyazo.com/8a372ddc20b35bbd63221665b63fe801.png

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[violet berry]

I removed the support role and changed it and I'm not sure how to change the message. Someone else set the bot up for me

Thanks a bunch

[regal sorrel]

yo guys i have a big problem

[eager cargo]

Whats up?

[regal sorrel]

if a user open a ticket its visible for everyone

[eager cargo]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[eager cargo]

There you are

[regal sorrel]

big thanks bro

[eager cargo]

No problem! Have a good day

[remote osprey]

Seem to be having an issue. For some reason the reactions disappear for some members, but not all.

[eager cargo]

I'm not sure on how to help with that issue, sorry. Might I suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT staff can further assist you.

[jade topaz]

So I am having a problem with reaction working inconsistently. I am using Multipanels and users have reported some of the reactions not working for them. However some are reporting that it does work. I have tested this on 2 accounts and 1 works (as server admin) and the other doesnt work (member). I thought this was a perm issue until I realized that even the basic member perms were reporting inconsistencies. I have opened a support ticket, but I need some insight on this as it's causing disruption on my server.

[remote osprey]

I am having this same issue. I made a ticket but no response as of now.

[jade topaz]

The reactions show up, but one half of them, when you react, it doesn't do anything. This happened after my reactions suddenly disappeared.

[remote osprey]

Yeah. Reactions will show on one account but not the other. I thought it was staff fucking with us, but it might be an issue with the bot. I will keep you posted if I get a response.

[jade topaz]

I should mention, I have recreated the panel multiple times.

[jade topaz]

how to @ some one in a ticket can any one help me?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go

[jade topaz]

but i did that

@eager cargo could u help me via vc?

[eager cargo]

Uhhh, sure

[solid vector]

pretty sure the reaction issue is a discord problem. our ticket tool reactions are gone and so are the reaction for our rule page.

[plush lantern]

I have an issue, for some reason members arent able to open tickets but they are able to before

[eager cargo]

( solved via dms )

[eager cargo]

I believe there's a small bug atm where reactions wont save

therefore tickets won't be created

[plush lantern]

is there a way to fix?

or will it be fixed eventually

[eager cargo]

It'll be fixed eventually

[jade topaz]

I would like to say, I am having the same problems

[gusty lake]

hi

[eager cargo]

Hiya

[gusty lake]

how do i rescue my invintes??

i have 5 invites

[eager cargo]

Elaborate

[gusty lake]

what???

[eager cargo]

Uhh.. explain your issue more is what I mean

[cedar plover]

is there a way to make ticket tool ping certain roles when someone creates a ticket?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go chief

[cedar plover]

ok thanks

[eager cargo]

No problem, have a good day

[fierce viper]

some people can't see emojis to react on panel in my server, is this problem known?

[forest goblet]

Yes, Discord is currently having issues with reactions. To stay updated, please visit https://discordstatus.com/incidents/9xqgmrmd3rmn.

[fierce viper]

thank you

[storm shore]

hello guys

any problem with ticketing right now?

i have only one ticket working other 4 pannels not working

[loud quest]

hello, when i want to change bot permissions then nothing happens

ok nvm

[storm shore]

im sorry it was permission problem that drove me nuts , thank you

[rich kettle]

how to stop mee6 deleting links in tickets

[stone nacelle]

hey support team Can we ensure that when someone opens a ticket, bot give her a special role?

[worn surge]

This sounds like something you need to ask Mee6 about. Probably can be done on Mee6 dashboard or by making sure Mee6 cannot see tickets on tickettool dashboard.

[worn surge]

This sounds like a suggestion - #•suggestions command is pinned in the suggestion channel.

[stone nacelle]

where is the bot command

@worn surge

[rich kettle]

ty

[iron night]

Gave 1 Rep to Harrison (current: #24 - 1)

[worn surge]

The command is s!suggest <suggestion here>. I'm not sure how it works not that they deleted the bot commands channel, though.

[stone nacelle]

okey ty

[iron night]

Gave 1 Rep to Harrison (current: #18 - 2)

[worn surge]

Ah my mistake. Suggestions go to community server now.

@stone nacelle ^

[stone nacelle]

oh okay

[sturdy willow]

Someone knows how to create ticket? If someone know how to doo it, please write me private message. Thank you!

[worn surge]

You want to open a ticket in this server?

[sturdy willow]

I want to create ticket, because i didnt get acc info from titanicfn website😅

[worn surge]

Ah! This is a support server for tickettool, not for any organisations that use tickettool.

You'd need to reach out to the 'titanicfn' website's own support team, via whichever method they use.

[coral obsidian]

Hello I apologize for the disruption I wanted to ask once the ticket tool is installed how can I tell him to make a message where if people need to click an emoji and open a text channel and then the heads of the server can answer the question ?? and goodbye

[scenic plinth]

You can restirct what roles by default can answer said ticket, do that by managing the "support team" feature in the panel.

Unless there is someone with a "administrator" power on a role, only people with the roles you define should be able to see it.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[coral obsidian]

OK thanks

[scenic plinth]

Not necessarily, you will have to have a dashboard role the owner defines into the panel to manage it otherwise it doesn't work. You can also try and see if administrator works on a role to see it, but I haven't personally tested that.

[scenic plinth]

You have a setting in the MEE6 dashboard set so the bot detects ticket tool as spam or embed spam and therefore it deletes it, you can try contacting MEE6 suppirt if you don't know how to use the dashboard.

Or like Harrison said you can try and make it so MEE6 can't see tickets, but I believe MEE6 has administrative powers to it's roles so it would overide it. You can follow the embed below to help.

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rich kettle]

yeah i sorted it

[scenic plinth]

(Not pinging this)

Before anyone else asks, they should have this issue resolved, if it consists again please check discord status or let the support know #🎫│make-a-ticket

[atomic sage]

Hello

@forest goblet How do I make a mention when opening a ticket ?

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[atomic sage]

thx

[atomic sage]

Where do I go on the site?

[forest goblet]

Go to the panel configs and select Settings.

[atomic sage]

Where

[forest goblet]

Ticket Options

[atomic sage]

@forest goblet How do I make a hashtag when closed, it is saved in a specific memory ?

[forest goblet]

What do you mean by "hashtag"?

[keen cobalt]

can anyone help me? I cant see the server where I want to use TT in manage servers

I tried to relog

[atomic sage]

I mean this

[forest goblet]

@keen cobalt Please run $debug in your server

[atomic sage]

How can I make it ?

[forest goblet]

Your DMs have to be open in that server.

@keen cobalt You don't have permissions in the server, ask the owner to give you Administrator permission.

[keen cobalt]

oh ok

thanks

thanks @forest goblet

[iron night]

Gave 1 Rep to 2x2Master (current: #1 - 30)

[forest goblet]

No problem

[keen cobalt]

the owner isnt home now, but when he guves me the permission it should work?

[forest goblet]

Yes

[atomic sage]

How do I do it?

[forest goblet]

Rightclick the server icon and go to Privacy settings

[maiden oriole]

what happens if I reach 10k tickets?

[scenic plinth]

You can't reach 10k tickets... discord limits channels to be 500 channels per server.

Once the limit is reached it physically cannot create more channels for that server.

[maiden oriole]

I mean

I reach a total of 10 k tickets, what number will be displayed in the ticket number?

[pine thunder]

I got the ticket 17758

[scenic plinth]

It should just keep the count, just adding more numbers.

[maiden oriole]

@CRAZYPIE GAMERZ✓#4562 you should have a big server right?

[mystic hound]

Tickets just keep counting, we're at 17764 english support tickets now

[forest goblet]

I think it restarts at 0 unless you change the ticket padding to something higher

[jade topaz]

is it possible that I can have it so that then when someone makes a ticket that I contacts the moderators of the server or would It just contact someone else?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

You can set it up so whenever someone opens a ticket, it'll ping a role.

[jade topaz]

ok, thx

[eager cargo]

No problem, have a good day

[swift lynx]

hello, since yesterday tickettool is not opening new tickets when reacting in the message, after reacting the reaction is removed and nothing happens, how do I solve this?

even creating a new panel, it still does not react in the message

[eager cargo]

try resending the panel

This was a Discord bug that occurred yesterday, it's been fixed now

[devout musk]

can i block for users to create invite from tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[eager cargo]

Oh I read that wrong

[devout musk]

heh its ok

[eager cargo]

Go into your server settings > roles > said role > and press the x on " create invite ".

[peak badger]

How do I get dark Easter

Dm

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[eager cargo]

hiya

[jade topaz]

how can i have it so that then there is a message on my ticket when it is in the channel

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

There ya go

[jade topaz]

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #8 - 7)

[eager cargo]

No problem!

[median wigeon]

Only for the best way to use it, is to have premium all the features with are usable with premium

[scenic plinth]

You can deny the role permissions or try doing it through the category / panel "user" permissions.

[median wigeon]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[scenic plinth]

(Not everyone wants to deny everyone to do it though a role so there's you other option)

[heady steeple]

How do I change the name in which a ticket shows on the channel name it creates? For example, I want to change it from "ticket-0005" to like a username's ticket. "BG3k-ticket" or something like that

Not rename, I want it to be auto

[devout musk]

i just change permissions from my server not from bot config soo its work like i want thx

[eager cargo]

Ooh, you can go ahead to ticket options > then go ahead and put " {user_name}s ticket " in the " channel opened name " tab. Please keep in mind this is a premium only feature.

[heady steeple]

Ah gotcha, Premium only. Thanks

[eager cargo]

No problem! Have a good day

[thorn stream]

How do you make a multiple reaction panel again?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 20 panels may be combined.

[eager cargo]

There ya go

[thorn stream]

Ty

[eager cargo]

No problemo!

[thorn stream]

[unkempt mirage]

is there a known issue with ticket claiming and unclaiming?

[jade topaz]

how can i have it so that when I open a new ticket the moderator can access the new channel

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

Not to my knowledge, please note that you can't claim your own tickets and that claiming is a premium only feature.

[eager cargo]

@jade topaz

[jade topaz]

thanks @eager cargo

[iron night]

@jade topaz :: You can't rep Quo#9999 for 48 minutes and 3 seconds. Try coming back later?

[eager cargo]

No problem! Have a good day

[unkempt mirage]

yeah i have premium, but when a support team unclaims the ticket and a new one tries to claim it the bot glitches out and doesnt update the new status

[eager cargo]

hmmm... that's odd. I've never had that issue myself.

Might I suggest opening up a ticket in #🎫│make-a-ticket so the spectacular TT staff can further assist you.

[unkempt mirage]

will do, im just running another test to make sure

[jade topaz]

yo is ticket tool having some server issues?

[eager cargo]

Alrighty! Have a good day!

[eager cargo]

What issues are you having that made you come here?

Reactions not saving... tickets not opening...?

[jade topaz]

hmm

one sec

[eager cargo]

Alrighty, take your time

[jade topaz]

its not creating tickets unless i give it admin privileges in perms

[eager cargo]

Run $debug in your server for me

Lmk when you have

You need to give Ticket Tool the read channels permission.

[jade topaz]

Yea

thank u haha

[eager cargo]

No problem, have a good day!

[jade topaz]

i tried to make it only read a few channels instead but it wants server wide ig ;p

ty x

[eager cargo]

No problem, have a good one

[arctic sandal]

whenever i try to go to manage servers the server i invited it to isnt showing up- i have admin and everything i would need to add it such as admin but it is still not showing up, does anyone know why this might be?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

Try to re-log into the dasboard

[arctic sandal]

yea i've done that but it didnt help

[eager cargo]

Hmmm.... Do you have one of these three things?

1. Server Owner
2. Server Administrator
3. Dashboard Role

[arctic sandal]

yeh

server admin

[eager cargo]

Interesting... and you've tried re-logging?

[arctic sandal]

.

[eager cargo]

kk

Alrighty, might I suggest opening up a ticket in #🎫│make-a-ticket so the wonderful TT support staff can further assist you.

[arctic sandal]

alright

thx @eager cargo

[eager cargo]

No problem! Have a good day!

[fervent pine]

Is there a way to open older tickets? Need some info from a ticket and $open command seems to do nothing

[eager cargo]

If you've already deleted it, it's gone and saved in your transcript channel ( if you have one & saved it ).

If the ticket is still closed you should see a lock reaction in the close message, you can either click that to re-open the ticket, or you may run the " $open " command in the ticket.

[jade topaz]

How do i get ticket ping us when we have tickets?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go!

[jade topaz]

Thank you i missed that

[eager cargo]

No problem! Have a good day!

[solid vector]

hi, i still have a support ticket open but the person who first responded looks to be offline. should i wait or try another route to find a solution? i'm still being affected by the custom emoji reaction role bug.

[tribal cedar]

Just be patient im sure they will get back to you. Honestly when I did my custom emoji reactions it worked by inputting the name or ID into the emoji search box. After that I needed to close the extended emoji picker then reopen it and it worked.

[solid vector]

Yeah, np. I had them working before. There was a discord bug that broke them yesterday and mine are still not back.. so I wasn’t sure if it was 100% resolved or if there was something else we needed to do on our side to reapply the reactions.

[tribal cedar]

Oh I'm sorry I didn't hear about that. I would assume readding them to the reaction section would work but best to wait on support

[fickle vigil]

Where do I change the message the bot says when you open a ticket?

[tribal cedar]

Panel configs -> ticket options -> edit ticket message

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[tribal cedar]

Found it @fickle vigil ?

[fickle vigil]

Yes, thanks. @tribal cedar

[iron night]

Gave 1 Rep to Enigma (current: #15 - 3)

[tribal cedar]

Quo helped thanks

Doh

Well your higher than 15 anyway I assume lol

[atomic sage]

@gloomy jacinth @tribal cedar How to save a tick after locking a ticket ?

@wicked scroll .

[scenic plinth]

Let's refrain from pinging support please, but if you are saying yoy closed the ticket react to the embed the bot should have sent.

If it didn't, run $transcript. If you already have the channel deleted, then you cannot save it.

[gloomy jacinth]

Thanks, yes @atomic sage Don't ping support team

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #8 - 8)

[spark breach]

Can tickettool tickets on discord be integrated into an external CMR like Zendesk?

[umbral cove]

Bryce ⚔#2981 has been silenced for 10m

Bryce ⚔#2981 | 668544892833759243

[radiant moss]

We only support discord

[fickle vigil]

Sorry new question. How do I change the message when you reopen a ticket?

Where is that located?

[tribal cedar]

I do not believe it can be altered

It just gives a message saying it's been reopened afaik

[fickle vigil]

No it's custom

I don't know how to change it

[tribal cedar]

What message are you talking about

Screen shot?

[nocturne osprey]

I’m 2 years ok

[coral ferry]

Help I cant find the #support-ticket

[eager cargo]

#🎫│make-a-ticket

[safe prism]

can i edit the embed message?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[eager cargo]

There ya go!

[safe prism]

thanks man. its part of the premium plan?

thanks @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #8 - 8)

[eager cargo]

Nope, you can edit the embed for free. For more features, yes, you need premium.

[eager cargo]

No problem, have a good day!

[eager cargo]

Features marked with are premium only.

[safe prism]

got it. thanks alot

[atomic sage]

The bot is unstable @forest goblet @pale pilot @inner aurora

[eager cargo]

Let's not ping support staff, what issue are you having?

[pale pilot]

First of all: Don't ping

Second of all: What?

[inner aurora]

Third of all: hello, and welcome 🙂

[atomic sage]

The bot is unstable ???

[coral ferry]

So it said I was in the wrong place when I msged the English bot but I'm American

[eager cargo]

What do you mean unstable? What isn't working?

[atomic sage]

yup

[safe prism]

Can i change this message? the vert 1st where people react to create a ticket

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[safe prism]

okay

[eager cargo]

There ya go! @safe prism

[eager cargo]

What led you to come here to tell us that the bot is unstable? What isn't working with it?

[atomic sage]

@eager cargo

[eager cargo]

Okay, I'm assuming it's the tickets not opening. Try re-sending the panel and trying to open a ticket.

[atomic sage]

I want technical support in the Arabic language ! @eager cargo

[atomic sage]

okay

[eager cargo]

Alrighty, go ahead and go to #🎫│make-a-ticket and a support member who speaks Arabic will be with you shortly. React with the " 🇯🇴 ".

[safe prism]

its done. thanks

[iron night]

@safe prism :: You can't rep Quo#9999 for 51 minutes and 50 seconds. Try coming back later?

[eager cargo]

No problem, have a good day!

[coral ferry]

So I went to the English tickwt and I asked if it could help me but it said I was in the wrong place so what do I do

[eager cargo]

You made the wrong ticket in #🎫│make-a-ticket?

[woeful pelican]

I need help with the bot flare raffle

[median wigeon]

Its not about tickettool

[eager cargo]

Ah

[coral ferry]

Who I'm english and I chose English ticket but it failed

I'll retry tho

[median wigeon]

This is support for tickettool

Not for the problem you have

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[coral ferry]

O

Sry

[eager cargo]

No problem, have a good day!

[median wigeon]

No problem :-)

[coral ferry]

Thx I'm still really sad from being banned from oneblock

[sacred flame]

hihi um i am trying to make a certain role not be able to read the ticket tool chats

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[sacred flame]

thank you!

[eager cargo]

No problem! Have a good day!

[sacred flame]

it workeddddd

[eager cargo]

:D I'm glad!

[sacred flame]

you toooo have a good day yourselffff

[fickle vigil]

https://cdn.discordapp.com/attachments/659986773383839744/826513765306204210/unknown.png

[tribal cedar]

Well thats the ticket message like we said before

Panel configs -> settings -> ticket options -> edit ticket message

Thats the initial message sent to the channel from tt upon a user clicking a reaction

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[white anvil]

Can I clear Dashboard History?

[pale pilot]

Nope

[white anvil]

Thx(

[rough fox]

Hi, I would like to know how to (if possible) add users to a blacklist so they can't use the ticket system

[fickle vigil]

It does it for every type of ticket. I need to change the reopen message specifically.

[scenic plinth]

$help blacklist

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[scenic plinth]

Oop one second

[scenic plinth]

You can blacklist roles in the panel settings.

Reaction settings --> Create Ticket --> Disabled Roles

[rough fox]

Thank you

thanks @scenic plinth

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #8 - 9)

[scenic plinth]

You can try doing Moderator Options --> Opened Message

1. This is a premium feature
2. I don't believe this works for reopening tickets.

[frigid relic]

hey

i have a problem, i cant invite the bot (ticket tool)

he asks me if i'm a robot, but i can't click anything

[copper marsh]

This isn't an issue on our side- try changing browsers or trying again totally

[frigid relic]

i have test it with the microsoft edge browser and it dosent work too 😦

[copper marsh]

Ain't anything I can do about it, try asking another user on your discord server to invite it

[frigid relic]

and opera gx

[frigid relic]

okey, maybe i test it on my phone

[steel smelt]

good evening, if I get premium, will I be able to use the benefits on all servers I manage?

or is it just for a server?

[eager cargo]

No, you may only redeem your premium for one server you manage

There is the ability to transfer premium though,

$transfer

[humble sequoia]

Premium Transfer

If you would like to move premium, panels, & tags to another server, please provide your old servers ID and your new servers ID or you can use our transfer feature yourself, learn more here

How do I find my server ID.

Open your Discord server, right-click on the server name, then select Copy ID or you can do $id in your server.

Server deleted? Can’t find the server ID?

If the server is deleted, please go into your search history and find the last time you were managing that server. At the end of the website, it should show a ID. That is your server ID.

I can't find either of them

Please notify a Support Team member that you can not find any of your Server IDs & they will assist you.

[steel smelt]

I have 5 servers, I will have to buy 5 premiuns?

[eager cargo]

Yes.

[wicked matrix]

@humble sequoia

[tame tree]

I’m having trouble with closing a ticket

[eager cargo]

What kind of trouble?

[tame tree]

Like I press the reaction it’s just not giving me other options

[eager cargo]

Your pressing the lock?

[tame tree]

Yes I have premium by the way

But yes

[eager cargo]

Mk, run $debug in that ticket please

[tame tree]

What am I looking for?

[eager cargo]

Alrighty looks like bot perms are all good, have you tried manually closing the ticket with the " $close " command?

[eager cargo]

Nothing, just for me to see if bot perms are all good

[tame tree]

No but the reaction is still isn’t going to work

[eager cargo]

Discord had a bug last night with reactions last night which has been resolved, if you manually close the ticket and try to open a new one it should work.

Unless you've tinkered around in the reaction settings in the dashboard for said panel

[tame tree]

That might be it

[eager cargo]

Do you want members to be able to close tickets?

[tame tree]

No

[eager cargo]

Alrighty thought so considering it's a disabled role on the reaction.

Have you re-sent the panel and opened a new ticket?

[tame tree]

One second

[eager cargo]

Alrighty, take your time

[tame tree]

Yes I just did it

[eager cargo]

Alrighty, is it working now?

[tame tree]

Still the same

[eager cargo]

Odd, so you just react with the lock and nothing happens?

[tame tree]

Yes

[eager cargo]

Kk, might I suggest opening up a support ticket in #🎫│make-a-ticket so the spectacular TT staff can further assist you.

I've never had this problem myself, I wish I could help you.

[tame tree]

Your good thanks

Lol

[eager cargo]

Alrighty, have a good day!

[tame tree]

You to

Oooh and how do @ someone in a ticket message

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go!

[tame tree]

Thanks again

[eager cargo]

No problem! Have a good day!

[vale jetty]

hello please tell me if this is wrong place i joined a server called The Official MCYT Server and i had a problome is this were i fix it?

[eager cargo]

$tts

[humble sequoia]

You're in the wrong place

We provide support for @humble sequoia discord bot and cannot help you with whatever issue you have.
Please make sure to contact the appropriate support team.

This Ticket is being deleted in 5 minutes.

_ _

[nova gulch]

hey

[eager cargo]

Hello

[nova gulch]

how do make the bot show the channel in the embed lol

[eager cargo]

<#(CHANNEL ID)>

So for this it'd be

[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[nova gulch]

oh ok thanks

[eager cargo]

No problem! Have a good day

[nova gulch]

you too

[jade topaz]

Hi I tried to make a ticket that would be private between the user who ticketed and moderators. But for some reason members of every role can see the tickets please help

[eager cargo]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[eager cargo]

There ya go!

[jade topaz]

I have that option but it still is accesible to everyone. I didn't have this problem with other ticket panels. I even cloned the ticket.

It won't even react to the $close command

[eager cargo]

Run the $debug command in your server please

Alrighty, give ticket tool the " read channels " permission please

[jade topaz]

Ok i kicked the bot and reinvited it and gave it all the permissions and it worked thank you so much for your help @eager cargo

[iron night]

Gave 1 Rep to Quo (current: #8 - 9)

[eager cargo]

No problem! Have a good day!

[jade topaz]

You too

[civic mirage]

hey guys, how can I make that, if you close and delete the ticket, the transcript will be automatically saved and send by bot in its log. Or is that only Premium thing? Saw it in one server but canť find it. thanks

[coral obsidian]

Hello I wanted to ask how you can add a description to the tikcket toll ticket, Thanks

[civic mirage]

oh found it, its Premium 😄

[civic mirage]

what is ticket toll?

[mystic hound]

Autosave is premium

[civic mirage]

yes yes, found out 😄 tq

[leaden pagoda]

How to like make the bot embed the ticket

Like this

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Settings > Ticket Options. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[forest goblet]

@jade topaz ⬆️

[west heath]

Whats the default prefix of bot?

[forest goblet]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[forest goblet]

@west heath ⬆️

[plain briar]

I invited ticket tool to a server but it doesn't show the server on the dashboard, i have restarted my pc and re logged, what do i do?

[plain briar]

...

[tribal cedar]

Relog on website

[rare trout]

Oi

[tribal cedar]

?

[atomic sage]

How do I free, the bot writes something automatically? @forest goblet

Example

@eager cargo

[tribal cedar]

They asked you to not randomly ping yesterday

I think your talking about ticket message

Panel settings -> ticket options -> edit ticket message

[atomic sage]

?

[tribal cedar]

Settings -> ticket options -> edit message

[atomic sage]

@tribal cedar ?

[tribal cedar]

Yes. Please stop pinging me though I'm doing stuff and I can't necessarily set my phone to silent. Waiting for calls.

[humble sequoia]

Transcript Saved

BattleEye#9668

Ticket Owner

{ticket_user}

Ticket Name

{ticket_name}

Channel

#🆘│community-support

Panel Name

{panel_name}

Direct Transcript

Direct Transcript

Users in transcript

@gloomy jacinth
@iron night
@spark breach
@umbral cove
@radiant moss
@fickle vigil
@tribal cedar
@nocturne osprey
@coral ferry
@eager cargo
@safe prism
@humble sequoia
@atomic sage
@pale pilot
@inner aurora
@woeful pelican
@median wigeon
@sacred flame
@white anvil
@rough fox
@scenic plinth
@frigid relic
@copper marsh
@steel smelt
@wicked matrix
@tame tree
@vale jetty
@nova gulch
@limpid shoal
@civic mirage
@coral obsidian
@mystic hound
@leaden pagoda
@median pebble
@forest goblet
@west heath
@plain briar
@rare trout
@solid stream

[atomic sage]

??

[solid stream]

Just testing 🙂

Discord changed the file preview so I changed the transcripts to handle it better.

[tacit quail]

One of my members is trying to buy my server premium, can they buy it here and give me the premium code?

[solid stream]

No code

But they can select your server as the one it's used on.

[tacit quail]

Do they need admin?

[solid stream]

no

[tacit quail]

ok

[solid stream]

It will look like this

[tacit quail]

thanks!

[solid stream]

If they wanted they could change who owns the premium and set it as you.

[tacit quail]

@solid stream It says that there is still 7h left. This was the trial. They bought it do I need to wait for this to end for their premium to show or?

it says active - manage now

[solid stream]

The 7 hours will expire and your subscription will take over.

[tacit quail]

Alright, thanks.

Also found out how to invite the premium bot, thanks!

[tribal cedar]

[hollow thunder]

site down?

[tribal cedar]

Affirmative

@upper flower

[hollow thunder]

[upper flower]

ok

[hollow thunder]

was in the middle of 80 panels

[upper flower]

ree

[mystic hound]

yikes...

[frigid relic]

is the website offline?

[winged fog]

Is this the correct page?

[scenic plinth]

Yes, the developers aware.

[lucid rune]

i have the same problem

[frigid relic]

now it works

[civic mirage]

The heck is that, 21:9? 🤔

[upper flower]

Yup

[frigid relic]

on me

[upper flower]

online

[civic mirage]

Cool 👏 PeepoHappy

[winged fog]

The page is online again?

[mystic hound]

yep

[true otter]

Hi

why the bot is offline

[mystic hound]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[winged fog]

Thanks ❤️

[upper flower]

#📣│bot-news message

[mystic hound]

and that ^

[true otter]

so can i give u my server id ?

[radiant moss]

#📣│bot-news

It will be back online shortly

[true otter]

oh ok

[scenic plinth]

The bot was restarted, it's offline for everyone.

[civic mirage]

Is there a list of those help cmds?

[radiant moss]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[true otter]

@jade topaz

[lucid rune]

if i´m not premium, i can have ticket tool?

[civic mirage]

Oof

Tq

[radiant moss]

Yes

There is a free option

[mystic hound]

Yes, you can have the free bot @pseudo glen which is fully functional, just less customizability

[scenic plinth]

Yes, you will just have to invite the non premium bot @pseudo glen

[lucid rune]

but the bot dont respond the: $

[scenic plinth]

Sorry if that's confusing, that wasn't a very well coordinated answer.

[scenic plinth]

You have the non premium bot in the server correct?

[lucid rune]

yep

[bright grail]

For some reason the bot is currently offline on my server. Any suggestions how to fix?

[scenic plinth]

Ok, is it online for you? (The bot was just restarted)

[jade topaz]

bot offilne?

[mystic hound]

#📣│bot-news

[lucid rune]

oh my too

[scenic plinth]

The bot just got restarted, it is slowl coming back.

[jade topaz]

okok

[radiant moss]

Before asking if the bot is offline please see #📣│bot-news

the bot was just restarted

[bright grail]

Oh, thanks! I just joined this server so i didn't know 🤍

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #7 - 10)

[prime pawn]

why does it keep saying "invite" when its alraedy in the server

[upper flower]

.slowmode 10m

[tepid island]

Developerツ#1234

Slowmode for #🆘│community-support has been set to 10 minutes.

[upper flower]

BOT IS RESTARTING. IF BOT IS OFFLINE IN YOUR SERVER, YOU CAN NOT MANAGE IT ON DASHBOARD.

[frigid relic]

because the bot is offline! just wait, the bot will coming soon back!

[upper flower]

READ #📣│bot-news

[lucid rune]

ok

[humble sequoia]

Ticket Tool is 50.00% online. Estimated to be back online in 29 Minutes, 52 Seconds for the remaining 256 (50.00%) shards

[restive summit]

hey my ticket tool just went offline on my server

[radiant moss]

Before asking if the bot is offline please see #📣│bot-news

The bot was just restarted

[jade topaz]

ok

[novel snow]

yep just went back up now 😄

[humble sequoia]

Ticket Tool is 75.00% online. Estimated to be back online in 14 Minutes, 56 Seconds for the remaining 128 (25.00%) shards

Ticket Tool is 84.38% online. Estimated to be back online in 9 Minutes, 20 Seconds for the remaining 80 (15.63%) shards

Ticket Tool is 96.88% online. Estimated to be back online in 1 Minutes, 52 Seconds for the remaining 16 (3.13%) shards

[umbral umbra]

I did the bot setup but when i do a panel so there will be tickets, nothing happens, i tried deleting and remaking another panel didnt work.

[half wren]

The bot is restarting

[scenic plinth]

It has been online for a bit. Run $debug in the channel and make sure it has permissions to send embeds, read messages, send messages, and add reactions.

[umbral umbra]

ok

[plain briar]

i did like 5 times

[jade topaz]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

@plain briar ^

[plain briar]

oh ok thanks

oop

[eager cargo]

No problem! Have a good day! 😄

[umbral umbra]

ty worked i had the bot cant send msgs in the channel i wanted in.

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #6 - 11)

[unkempt badger]

is there a way to recover a panel config someone has deleted

hello?

[scenic plinth]

No unfortunately, you can't recover a deleted panel.

[muted sable]

for some reason i cant manage my server on the tickettool manage server thing, like it dosent show up

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[eager cargo]

Try relogging into the dashboard.

[muted sable]

did that multiple times

[eager cargo]

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[muted sable]

like it dosent show up here

[eager cargo]

Scroll down, also can you please run $level in your server then send a screenshot.

[muted sable]

nothing

neither there or on the ticket tool website

[eager cargo]

Is your bot offline?

[muted sable]

are you able to help me over vc

[eager cargo]

Sorry I'm in class

[muted sable]

kk

[eager cargo]

Okay,

So you can't see your server on the dashboard, you've tried relogging, level command isn't working

Do you have one of these on the server?

1. Server Owner
2. Server Administrator
3. Dashboard Role

[muted sable]

if i have a server owner?

or what you mean

[eager cargo]

Do you have owner, admin, or a dashboard role?

[muted sable]

co-owner

[eager cargo]

Do you have admin permissions within the discord?

[muted sable]

mhm

[eager cargo]

Okay, I'm not quite sure on what your problem is.

The bot may not have permissions, so make sure you run the $debug command in a channel the bot is allowed to talk in ( might be a permission issue )

Then might I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT staff can further assist you.

[sharp fulcrum]

hey

[eager cargo]

Hiya

[sharp fulcrum]

i need help with sum thing

[eager cargo]

What do you need help with?

[sharp fulcrum]

can we get in call?

[eager cargo]

I'm in class sorry

[sharp fulcrum]

so i have a sever with the ticket tool and i had accidentally erased the ticket tool from the chat and now i cant add it back

[eager cargo]

You kicked it or banned it from your server?

[sharp fulcrum]

i kicked

[eager cargo]

Alrighty, go ahead and click on the link below

https://discord.com/oauth2/authorize?client_id=557628352828014614&scope=applications.commands+bot&permissions=2952915024

It'll bring you to the ticket tool invite

[sharp fulcrum]

i invited the ticket tool

its not letting me do $help

then the $help setup

[eager cargo]

Those commands are tags, custom to this server only

[bronze zodiac]

hi

[eager cargo]

You can do " $help "

[sharp fulcrum]

no

nothing shows up

[eager cargo]

Does the bot have permissions?

[sharp fulcrum]

yes

[eager cargo]

Can you please run $debug in your server

[eager cargo]

Hello

[sharp fulcrum]

in all the severs

channels *

[eager cargo]

No, just one

[sharp fulcrum]

ok

ok i did

[eager cargo]

Ok, can you send me the link it gave you?

[sharp fulcrum]

nothing showing

[eager cargo]

Mk, can you please go to your dashboard and go to server info then take a screenshot of the bot permissions?

[sharp fulcrum]

ok

[eager cargo]

Okay, and the bot is online correct?

[sharp fulcrum]

correct

[eager cargo]

Mk, unfortunately I don't know what issue you are having, another person had the same issue. It might be a bug, it might not.

I do suggest opening a ticket in #🎫│make-a-ticket so the wonderful TT staff can further assist you.

[sharp fulcrum]

i did

[eager cargo]

Alrighty, wait patiently for a support member to respond

Have a good day!

[sharp fulcrum]

will do

[astral swift]

how do i make it where when a ticket is created the person has the ability to send photos in the ticket?

[eager cargo]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[astral swift]

what about non-premium

[eager cargo]

It's the same

[astral swift]

Didnt work

I clicked on attach files but ppl still cant

[eager cargo]

Make sure you've saved

Also make sure you don't have permission disabled in your ticket category for members to send images / files

[astral swift]

I did

[eager cargo]

^

[restive kraken]

Is it possible to make tickets read only for support roles until ticket owner hasn't typed.

[eager cargo]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[eager cargo]

You can make it so whenever someone claims the ticket other support members can't talk in the ticket

[restive kraken]

That'll just deny their perms from ticket

That's not what I'm willing to do

[eager cargo]

Yeah, unfortunately you can't set specific roles to have permissions / given permissions when someone has typed in the ticket

[restive kraken]

Ah

K

[eager cargo]

Have a good day!

[astral swift]

@eager cargo still isnt working

[eager cargo]

Odd, I suggest opening a support ticket in #🎫│make-a-ticket so the wonderful TT support staff can further assist you.

[tacit quail]

Why isnt any reactions showing

the bot has admin

[eager cargo]

Odd... try re-sending your panels

[tacit quail]

I did like 5 times.

Is it because I kicked the normal ticket tool bot?

the normal bot was sending the panels as well so I kicked it

[eager cargo]

No, that shouldn't be an issue

[tacit quail]

im not sure why because I have the custom reaction set

[eager cargo]

One moment

[quasi plover]

Any1 know if i can give perms to people without admin to view tickets

[eager cargo]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[eager cargo]

Ooh, you forgot the " < > " at the start and end of the reaction I believe

!Idk

[mystic hound]

Why ask in here after I've already answered you in your ticket

[eager cargo]

That's an example ^

[tacit quail]

That's not the problem.

I picked it through the panel of custom emojis

[eager cargo]

I see, Discord had a bug the other day with reactions, it's been resolved now. You would just need to re-send the panels, but that isn't working for you.

Can you run " $debug " in your server please then send me the link it gives you.

Also please keep in mind that ticket tool has to share a server with the custom reaction your trying to use. I suggest uploading the emojis you want to use to your own server

[inner granite]

i have the problem if someone clicks on it it goes back to 0 for that person and it doesnt open a new ticket

[vital lion]

هلا

سلام عليكم

[astral swift]

@eager cargo I havent figured it out, but it is because ticket tool is making a channel and making it per person, so the perms r reset and rnt allowing them to send pics cuz if it

[vital lion]

الو

ز,,

,

[eager cargo]

أهلا

بماذا يمكنني مساعدتك؟

@vital lion

[vital lion]

@eager cargo

كيف اغير الكلام

لما ادخل البوت كيف ابرمجه

[eager cargo]

رسالة تذكرتك؟

[civic mirage]

Interesting

Quo, please do you know how to make bot use server's emote?

[eager cargo]

A custom reaction?

[civic mirage]

Uhm, no not that

For example in ticket, it says something like.. hey {user}, please describe your problem
So how to write the emote

As :emote: is not workin ;-;

[eager cargo]

By emote do you mean emoji?

[olive yew]

So is this just how Discord Shows Transcripts now, or is it Tiket Bot, or is it something I did ?

[civic mirage]

Yep

[eager cargo]

Okay, one second

[eager cargo]

Something Discord did, we can't control it.

[scenic plinth]

Its a discord update. It will show as a HTML.

[olive yew]

uh got it thank you!

[iron night]

Gave 1 Rep to LOA | Vxie | Eclipse Network (current: #5 - 12)

[eager cargo]

Okay, do you have the emojis syntax ID?

[civic mirage]

How can I get it?

[eager cargo]

To get the emojis syntax ID, put a backslash infront of it such as

[civic mirage]

Oh

[eager cargo]

!Idk

Then press enter, it will look like that