#🆘│community-support | Ticket Tool Support | Page 295

urban plover Feb 28, 2021, 1:46 PM

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Hello

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I Need Help.

forest goblet Feb 28, 2021, 1:46 PM

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Sure, how can I help you?

urban plover Feb 28, 2021, 1:46 PM

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Sir I Take Trail for Ticket Tool Premium

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But I don't know How I Can inv him

humble sequoiaBOT Feb 28, 2021, 1:47 PM

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Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

urban plover Feb 28, 2021, 1:47 PM

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oh

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Thx

forest goblet Feb 28, 2021, 1:47 PM

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No problem

potent nacelle Feb 28, 2021, 2:10 PM

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the reaction is not going

humble sequoiaBOT Feb 28, 2021, 2:12 PM

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<a:StressWarning:607656954105692170> Notice: <a:StressWarning:607656954105692170>

This ticket will be closed if there is no response within 12 hours from now.

forest goblet Feb 28, 2021, 2:12 PM

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Ah wrong command sorry

mystic hound Feb 28, 2021, 2:16 PM

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potent nacelle

is the ticket being created and all other functions of the bot working fine?

potent nacelle Feb 28, 2021, 2:16 PM

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should the bot needs administartive power?

mystic hound Feb 28, 2021, 2:16 PM

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if the ticket is being created and everything else is working fine, and the only issue is the reaction being there, don't worry about it

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like when someone clicks the reaction, does the bot make the ticket?

potent nacelle Feb 28, 2021, 2:18 PM

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ok now i gave manage message perm now working thank you

mystic hound Feb 28, 2021, 2:18 PM

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Alright cool np

rapid nymph Feb 28, 2021, 2:18 PM

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In general, it is a good practice to let bots give themselves whatever permissions they request and put their created role at the top. This usually avoids most issues.

spark niche Feb 28, 2021, 2:43 PM

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how can I add someone to a ticket?

humble sequoiaBOT Feb 28, 2021, 2:45 PM

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How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

worn pollen Feb 28, 2021, 2:45 PM

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@spark niche

spark niche Feb 28, 2021, 2:45 PM

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ty

worn pollen Feb 28, 2021, 2:45 PM

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np

vagrant hollow Feb 28, 2021, 2:48 PM

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Hello! Is it possible to ping a role with the ticket embed settings in the same way we use {user}?

worn pollen Feb 28, 2021, 2:58 PM

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Do you mean this? @vagrant hollow

rapid nymph Feb 28, 2021, 3:01 PM

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Yes, it is possible. You just have to follow the format Nn gg posted and make sure you spell the role in the ticket settings exactly how it is spelled in your Discord. It will ping the role when the ticket is opened.

mystic hound Feb 28, 2021, 3:02 PM

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Word of advice, if your role has emojis or characters in it using the role ID {@roleid} to ping ($id @role to find the id) will probably save you a bit of trouble

worn pollen Feb 28, 2021, 3:04 PM

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well... you also can use <@&insert role id here>

vagrant hollow Feb 28, 2021, 3:10 PM

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Amazing, thanks so much all!

forest goblet Feb 28, 2021, 3:20 PM

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Sorry I had to interrupt my support, I had to go

humble sequoiaBOT Feb 28, 2021, 3:51 PM

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Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

forest goblet Feb 28, 2021, 3:51 PM

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Do this so your premium can be used.

copper vessel Feb 28, 2021, 4:09 PM

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Hey guys is there a way to change the ticket name from, ticket0001 to whateveriwant001

forest goblet Feb 28, 2021, 4:11 PM

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@copper vessel Dashboard > Manage servers > panel configs > panel you want to edit > Ticket Options > You can enter it there.
Note: This requires premium.

copper vessel Feb 28, 2021, 4:12 PM

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perfect cheers

forest goblet Feb 28, 2021, 4:12 PM

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No problem.

ripe violet Feb 28, 2021, 5:24 PM

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Is it possible to get the @lone condor bot on your own server?

median wigeon Feb 28, 2021, 5:24 PM

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Yes thats a discord bot

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You can find it on discord bots

ripe violet Feb 28, 2021, 5:24 PM

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I meant like if it was private

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Okay thanks

onyx vault Feb 28, 2021, 5:40 PM

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who needs help

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i can help

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just dm me

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and then ill help u 😉

upper flower Feb 28, 2021, 7:25 PM

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thanks @pale pilot

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😐

pale pilot Feb 28, 2021, 7:25 PM

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👀

eager cargo Feb 28, 2021, 7:25 PM

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👀

upper flower Feb 28, 2021, 7:26 PM

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thanks @pale pilot

iron nightBOT Feb 28, 2021, 7:26 PM

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Gave 1 Rep to Simple (current: #1 - 1)

upper flower Feb 28, 2021, 7:26 PM

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ayy

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there we go

pale pilot Feb 28, 2021, 7:26 PM

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Ahhh

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That's what you did lol

jade topaz Feb 28, 2021, 7:50 PM

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فاشىنس

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thanks

radiant moss Feb 28, 2021, 7:51 PM

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thanks everyone

royal rapids Feb 28, 2021, 7:51 PM

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prefix

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q

mystic hound Feb 28, 2021, 7:51 PM

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radiant moss thanks everyone

almost did @ everyone then realized i had access to ping 😂

upper flower Feb 28, 2021, 7:51 PM

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lol

royal rapids Feb 28, 2021, 7:51 PM

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whats the prefix

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uaaaahhsgsd

eager cargo Feb 28, 2021, 7:52 PM

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$

radiant moss Feb 28, 2021, 7:52 PM

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For which bot?

royal rapids Feb 28, 2021, 7:52 PM

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no for the ticket tool

radiant moss Feb 28, 2021, 7:52 PM

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What quo said

eager cargo Feb 28, 2021, 7:52 PM

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$

royal rapids Feb 28, 2021, 7:52 PM

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q

mystic hound Feb 28, 2021, 7:52 PM

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the default prefix is $ and @pseudo glen

royal rapids Feb 28, 2021, 7:52 PM

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ok ty

wicked scroll Feb 28, 2021, 7:52 PM

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Prefix is $, but u can change

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$help prefix

humble sequoiaBOT Feb 28, 2021, 7:52 PM

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How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

eager cargo Feb 28, 2021, 7:52 PM

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feel free to customize it

mystic hound Feb 28, 2021, 7:52 PM

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humble sequoia

if you think your prefix has changed run @Ticket Tool#4843 debug and it'll tell you the prefix, or you can find it in the dashboard as mentioned here

royal rapids Feb 28, 2021, 8:59 PM

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can someone help em set up ticket tool in my friends server

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its keeps comign up with Servers - (server not showing up? try relogging)

humble sequoiaBOT Feb 28, 2021, 8:59 PM

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Troubleshooting

If the bot is not working properly, try the following steps:

Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.
Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.
While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

eager cargo Feb 28, 2021, 8:59 PM

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Follow those steps and see if you get any cahnge ^^ 🙂

royal rapids Feb 28, 2021, 8:59 PM

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ok thanks

oblique kiln Feb 28, 2021, 9:56 PM

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can someone help

eager cargo Feb 28, 2021, 9:57 PM

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With what?

oblique kiln Feb 28, 2021, 9:57 PM

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can we dm?

eager cargo Feb 28, 2021, 9:57 PM

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Sure...

eager cargo Feb 28, 2021, 10:21 PM

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Resolved ^

jade topaz Feb 28, 2021, 10:38 PM

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If I invite Ticket Tool premium and after 3 days of vote redeem will Ticket Tool premium left on my discord server as well?

pale pilot Feb 28, 2021, 10:41 PM

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the bot will not automatically leave, but it will stop to function. If you don't intend to use premium for a longer time, I suggest using the free bot. Premium features work fine on both bots

jade topaz Feb 28, 2021, 11:02 PM

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Ah okay

neat glade Mar 1, 2021, 1:39 AM

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any reason ticket bot will fail to save transcript?

hybrid dagger Mar 1, 2021, 1:40 AM

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neat glade any reason ticket bot will fail to save transcript?

yes, it does not have perms in the transcript channel

neat glade Mar 1, 2021, 1:42 AM

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hybrid dagger yes, it does not have perms in the transcript channel

would i change that in discord or in ticket tool dashboard

hybrid dagger Mar 1, 2021, 1:43 AM

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neat glade would i change that in discord or in ticket tool dashboard

discord. go to transcript channel, type $debug, then you will see what perm are missing with an ❌

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then give it in that channel

neat glade Mar 1, 2021, 1:48 AM

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ty bro

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thanks @hybrid dagger

iron nightBOT Mar 1, 2021, 1:48 AM

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Gave 1 Rep to Darkedu (current: #2 - 1)

surreal grotto Mar 1, 2021, 3:22 AM

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I'm guessing this has probably been asked before, but is there any way to make multiple reactions for one panel that would open different ticket types? Am I just missing it somewhere?

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I have premium, by the way, just not showing linked in discord yet.

humble sequoiaBOT Mar 1, 2021, 3:23 AM

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Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

surreal grotto Mar 1, 2021, 3:24 AM

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$help reaction

humble sequoiaBOT Mar 1, 2021, 3:24 AM

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How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

vagrant hollow Mar 1, 2021, 3:35 AM

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Hi there, seem to be struggling to get the panel message text to ping a role - is that possible?

radiant moss Mar 1, 2021, 3:54 AM

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$help ping

humble sequoiaBOT Mar 1, 2021, 3:54 AM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

radiant moss Mar 1, 2021, 3:54 AM

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@vagrant hollow ^

surreal grotto Mar 1, 2021, 3:57 AM

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On that same note, can you ping a specific channel?

jade topaz Mar 1, 2021, 4:44 AM

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How can I prevent my mods from not deleting messages in an open ticket?

surreal grotto Mar 1, 2021, 5:37 AM

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Turn manage messages off @jade topaz

jade topaz Mar 1, 2021, 5:40 AM

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surreal grotto Turn manage messages off <@456226577798135808>

Thank You. 👍

iron nightBOT Mar 1, 2021, 5:40 AM

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Gave 1 Rep to Irish (current: #2 - 1)

queen badge Mar 1, 2021, 5:41 AM

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What's the base prefix?

median wigeon Mar 1, 2021, 6:13 AM

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queen badge What's the base prefix?

$

mystic hound Mar 1, 2021, 6:14 AM

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and @Ticket Tool#4843

leaden pebble Mar 1, 2021, 7:38 AM

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hi

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can you transfar to arabic

rotund kite Mar 1, 2021, 7:41 AM

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#🎫│make-a-ticket or use @robust sandal

humble sequoiaBOT Mar 1, 2021, 9:07 AM

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If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/815872833065451540

Bot Permissions ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
136/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

User name:
Ullfire#4389
User ID:
341426713118375946
Permission Level:
0 - User

Bot Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
78

forest goblet Mar 1, 2021, 9:10 AM

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@steady elm Please refrain from using this channel for commands. Instead, use #655832608835502080.

steady elm Mar 1, 2021, 9:12 AM

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Sorry, my english is si bad, i max effort for understand sorry again

forest goblet Mar 1, 2021, 9:14 AM

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/fr Please use commands in #655832608835502080, not here.

robust sandalBOT Mar 1, 2021, 9:14 AM

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S’il vous plaît utiliser #655832608835502080 commandes en #655832608835502080, pas ici.

steady elm Mar 1, 2021, 9:18 AM

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Ok thank’s

orchid surge Mar 1, 2021, 11:11 AM

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is there a way to set the overall ticket limit to 1, not just 1 panel*

viscid flare Mar 1, 2021, 11:34 AM

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/en salut quand quelqu'un reagis avec le pannel de ticket celui-ci n'ouvre pas de ticket pouvez vous m'aider ?

robust sandalBOT Mar 1, 2021, 11:34 AM

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hi when someone reacts with the ticket breakdown this one does not open a ticket can you help me?

forest goblet Mar 1, 2021, 11:37 AM

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/fr Does your bot have permission to see the channel?

robust sandalBOT Mar 1, 2021, 11:37 AM

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Votre bot a-t-il la permission de voir le canal ?

forest goblet Mar 1, 2021, 11:37 AM

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/fr Please execute $debug in your server.

robust sandalBOT Mar 1, 2021, 11:37 AM

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S’il vous plaît exécuter $debug’argent » dans votre serveur.

viscid flare Mar 1, 2021, 11:46 AM

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/en c'est bon j'ai reussi a trouver merci

robust sandalBOT Mar 1, 2021, 11:46 AM

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it's good I managed to find thank you

forest goblet Mar 1, 2021, 11:46 AM

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/fr No problem

robust sandalBOT Mar 1, 2021, 11:46 AM

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aucun problème

compact stump Mar 1, 2021, 12:26 PM

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used to work on free bot well, not on premium bot

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and the premium bot has the perms fyi

woeful vector Mar 1, 2021, 2:35 PM

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Is it possible to have a ticket auto close if no messages have been sent in it for 48 hours?

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plz ping on reply

tepid plank Mar 1, 2021, 2:39 PM

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Where’s the pack of pickled peppers Peter Piper picked?

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for ticket tool

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pls answer

tepid plank Mar 1, 2021, 2:56 PM

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Where’s the pack of pickled peppers Peter Piper picked?

forest goblet Mar 1, 2021, 2:58 PM

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@tepid plank Don't ask joke questions and act like they are serious, please.

tepid plank Mar 1, 2021, 2:59 PM

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forest goblet <@526139832171495425> Don't ask joke questions and act like they are serious, pl...

Sorry, i just thought they added a new feature and i wasnt sure how it works

forest goblet Mar 1, 2021, 3:09 PM

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tepid plank Sorry, i just thought they added a new feature and i wasnt sure how it works

Am I really supposed to believe that?

tropic star Mar 1, 2021, 3:22 PM

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Is it possible to allow users to only open 1 ticket at a time (not 1x of the same ticket type, just 1 in general)?

forest goblet Mar 1, 2021, 3:24 PM

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Not possible at the time, but you can suggest a feature like this.

unborn grotto Mar 1, 2021, 3:39 PM

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can someone help me get unbanned

upper flower Mar 1, 2021, 3:50 PM

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from?

unborn grotto Mar 1, 2021, 4:00 PM

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a FiveM server

forest goblet Mar 1, 2021, 4:01 PM

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We don't support that here, if you got banned, you broke a rule most likely, and we won't help you bypass that.

jade topaz Mar 1, 2021, 4:04 PM

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pocky_z_keeto_pog

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What does ticket padding mean

nimble forum Mar 1, 2021, 4:05 PM

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I want to mention the **@jolly ginkgo **role in my server but whenever i use the {@Role Name} variable it shows me the role but it doesn't ping the role.

jolly ginkgo Mar 1, 2021, 4:05 PM

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spongeDrink

nimble forum Mar 1, 2021, 4:06 PM

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lol sorry for pinging ya

forest goblet Mar 1, 2021, 4:06 PM

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Make sure to spell the role exactly as it is written, it won't work otherwise.

jade topaz Mar 1, 2021, 4:06 PM

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...

nimble forum Mar 1, 2021, 4:06 PM

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I Write it like this

jade topaz Mar 1, 2021, 4:07 PM

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Remove <>

nimble forum Mar 1, 2021, 4:07 PM

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👍

forest goblet Mar 1, 2021, 4:07 PM

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It's {} and not <>.

jade topaz Mar 1, 2021, 4:07 PM

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And for role mentions it’s <@&RoleID>

nimble forum Mar 1, 2021, 4:07 PM

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🙈

jade topaz Mar 1, 2021, 4:07 PM

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Or just @ works

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What does ticket padding mean PT_pepeleave

forest goblet Mar 1, 2021, 4:08 PM

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jade topaz And for role mentions it’s `<@&RoleID>`

Both {@rolename} and <@&RoleID> works

jade topaz Mar 1, 2021, 4:08 PM

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pocky_z_keeto_pog

forest goblet Mar 1, 2021, 4:08 PM

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jade topaz What does ticket padding mean <a:PT_pepeleave:646905673099116562>

It means how many digit the ticket number have. If you set it to 2, it's #ticket-01, for 5, it's #ticket-00001.

jade topaz Mar 1, 2021, 4:08 PM

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Ty

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YAG MG_imminent_troll_face

nimble forum Mar 1, 2021, 4:09 PM

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forest goblet Both {@rolename} and <@&RoleID> works

the first option doesn't seem to tag it :/

jade topaz Mar 1, 2021, 4:09 PM

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- 765994339565699083

iron nightBOT Mar 1, 2021, 4:09 PM

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Gave 1 Rep to 2x2Master (current: #1 - 2)

nimble forum Mar 1, 2021, 4:09 PM

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#

forest goblet Mar 1, 2021, 4:09 PM

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You might as well give it the permission to ping everyone.

nimble forum Mar 1, 2021, 4:10 PM

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it does in that category

jade topaz Mar 1, 2021, 4:10 PM

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Hi, how put some emojis(nitro) in the embed text ?

forest goblet Mar 1, 2021, 4:10 PM

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Please run $debug in your channel.

forest goblet Mar 1, 2021, 4:10 PM

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jade topaz Hi, how put some emojis(nitro) in the embed text ?

It has to be in the server with the emoji in order for that to work

nimble forum Mar 1, 2021, 4:10 PM

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forest goblet Please run `$debug` in your channel.

the ticket or the place where the pannel is?

forest goblet Mar 1, 2021, 4:10 PM

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The ticket channel.

jade topaz Mar 1, 2021, 4:11 PM

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forest goblet It has to be in the server with the emoji in order for that to work

yes but i try like :emoji: dont work, have to give the id ?

forest goblet Mar 1, 2021, 4:12 PM

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Weird. Please make a ticket.

nimble forum Mar 1, 2021, 4:12 PM

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👍 will do

forest goblet Mar 1, 2021, 4:12 PM

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jade topaz yes but i try like :emoji: dont work, have to give the id ?

<:emoji:ID>

jade topaz Mar 1, 2021, 4:12 PM

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have to put the <> ? xD

forest goblet Mar 1, 2021, 4:13 PM

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Yes.

jade topaz Mar 1, 2021, 4:13 PM

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Thank u 🙂

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- 765994339565699083

iron nightBOT Mar 1, 2021, 4:13 PM

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Gave 1 Rep to 2x2Master (current: #1 - 3)

forest goblet Mar 1, 2021, 4:14 PM

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No problem

covert blade Mar 1, 2021, 5:05 PM

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Can someone help me with a couple of things on the bot?

forest goblet Mar 1, 2021, 5:05 PM

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Sure, go ahead

covert blade Mar 1, 2021, 5:06 PM

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Ok my first problem is multipanel

humble sequoiaBOT Mar 1, 2021, 5:06 PM

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Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

covert blade Mar 1, 2021, 5:06 PM

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And the 7 day free premium

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Does that work with this?

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Or do you have to buy a month

forest goblet Mar 1, 2021, 5:07 PM

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Sure, all premium features are available in the 7 day trial.

covert blade Mar 1, 2021, 5:08 PM

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Ok and last

forest goblet Mar 1, 2021, 5:08 PM

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Yeah?

covert blade Mar 1, 2021, 5:08 PM

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After i did the setup when someone submits a ticket do my admins get notified or is there something else im missing

forest goblet Mar 1, 2021, 5:09 PM

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Yes, they do get notified, butyou can change the message that gets sent like this:

humble sequoiaBOT Mar 1, 2021, 5:09 PM

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**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

covert blade Mar 1, 2021, 5:10 PM

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Ah oke thank you so much

forest goblet Mar 1, 2021, 5:11 PM

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No problem

humble sequoiaBOT Mar 1, 2021, 5:15 PM

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How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

forest goblet Mar 1, 2021, 5:15 PM

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Please use #655832608835502080

covert blade Mar 1, 2021, 6:14 PM

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Where do i find the panel id to make a multipanel

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PepoG

mystic hound Mar 1, 2021, 6:16 PM

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covert blade Where do i find the panel id to make a multipanel

the panel ID is just the number of the panel, your first panel is #1.

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these numbers here to the left, are an example

covert blade Mar 1, 2021, 6:17 PM

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_keknuke

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Thanks lol sorry for wasting time

mystic hound Mar 1, 2021, 6:17 PM

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and nah its fine, feel free to ask questions or #🎫│make-a-ticket if you need anything else

covert blade Mar 1, 2021, 6:17 PM

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Thanks @mystic hound

iron nightBOT Mar 1, 2021, 6:17 PM

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Gave 1 Rep to Light (current: #3 - 1)

covert blade Mar 1, 2021, 6:17 PM

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Ok i will if i do

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Its still not working for me can you put down an example?

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For the multipanel

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Pls ping if can help

humble sequoiaBOT Mar 1, 2021, 6:44 PM

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Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

upper flower Mar 1, 2021, 6:44 PM

#

@covert blade

covert blade Mar 1, 2021, 6:45 PM

#

Thanks!

#

Thanks @upper flower

iron nightBOT Mar 1, 2021, 6:46 PM

#

Gave 1 Rep to Developerツ (current: #3 - 1)

covert blade Mar 1, 2021, 6:46 PM

#

Sorry but one more thing

#

I meant like how you do $panel 1, 2, 3, etc. When I try to merge them it doesnt work

hasty falcon Mar 1, 2021, 6:50 PM

#

When I make a ticket panel it posts it with both the normal ticket tool and ticket tool premium. How do I make it just the premium

upper flower Mar 1, 2021, 6:54 PM

#

covert blade I meant like how you do $panel 1, 2, 3, etc. When I try to merge them it doesnt ...

make sure each panel has different "create Ticket" reactions

covert blade Mar 1, 2021, 6:54 PM

#

Ok thanks

frigid brook Mar 1, 2021, 7:09 PM

#

Transcript isn't working , I think its a settings problem , Can u help me?

radiant moss Mar 1, 2021, 7:10 PM

#

Are you getting an error?

frigid brook Mar 1, 2021, 7:10 PM

#

No, I set a channel to send in it the Transcript but it send it in the ticket channel.

radiant moss Mar 1, 2021, 7:11 PM

#

$help transcript

humble sequoiaBOT Mar 1, 2021, 7:11 PM

#

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

frigid brook Mar 1, 2021, 7:11 PM

#

I already did this

#

What a second i will check again

#

I already did this .

radiant moss Mar 1, 2021, 7:17 PM

#

And you press the save button and it goes to the ticket?

frigid brook Mar 1, 2021, 7:24 PM

#

yep

jade hinge Mar 1, 2021, 7:25 PM

#

Is there a way I can auto log support transcripts

#

I recently had an encounter where my staff was rude to a member and lied and deleted the ticket when they are required to save transcript

#

So I was wondering I can auto save it when the ticket is closed

frigid brook Mar 1, 2021, 7:28 PM

#

jade hinge Is there a way I can auto log support transcripts

It need Premium i think.

jade hinge Mar 1, 2021, 7:32 PM

#

Is there a way tho I will buy premium if I need. To

radiant moss Mar 1, 2021, 7:34 PM

#

You can enable it to when you close it will save the transcript

jade hinge Mar 1, 2021, 7:34 PM

#

But how

radiant moss Mar 1, 2021, 7:36 PM

#

Under logging options

#

Auto Save Transcript

jade hinge Mar 1, 2021, 7:37 PM

#

How do I buy premium

humble sequoiaBOT Mar 1, 2021, 7:37 PM

#

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

radiant moss Mar 1, 2021, 7:38 PM

#

First link

jade hinge Mar 1, 2021, 7:38 PM

#

Thanks

#

There lifetime?

forest goblet Mar 1, 2021, 7:41 PM

#

jade hinge There lifetime?

No

jade hinge Mar 1, 2021, 7:44 PM

#

K the

radiant moss Mar 1, 2021, 7:48 PM

#

Yearly and Monthly

jade topaz Mar 1, 2021, 7:54 PM

#

Is there any way to see the audit logs?

radiant moss Mar 1, 2021, 8:22 PM

#

Wdym?

jade topaz Mar 1, 2021, 8:29 PM

#

@jade topaz for the website you can see the "Dashboard History", for the tickets you can set up the "logging options"

jade topaz Mar 1, 2021, 8:46 PM

#

ty

tidal jolt Mar 1, 2021, 8:58 PM

#

Is it possible that when a ticket is made the channel name will be the users name?

shrewd tree Mar 1, 2021, 9:04 PM

#

I invited Ticket Tool to my server, but it’s not doing anything. How can I set it up?

solid stream Mar 1, 2021, 9:05 PM

#

make sure it has permissions to view the channels.

#

use $debug

nimble forum Mar 1, 2021, 9:25 PM

#

when i use a command it gets removed in the chat, can i change it so the command/message doesn't get deleted?

#

except for the $new command

dreamy sable Mar 1, 2021, 9:25 PM

#

Anyone know if you can put emoji's in ticket titles (the channels they create)?

hybrid dagger Mar 1, 2021, 9:26 PM

#

dreamy sable Anyone know if you can put emoji's in ticket titles (the channels they create)?

yes, it's doable.

dreamy sable Mar 1, 2021, 9:27 PM

#

hybrid dagger yes, it's doable.

Tried to put :emoji:-channel-name in and it seems to just be stripping the : and adding the raw text in there. Nothing in the docs for it.

hybrid dagger Mar 1, 2021, 9:28 PM

#

dreamy sable Tried to put :emoji:-channel-name in and it seems to just be stripping the : and...

Do you have premium?

dreamy sable Mar 1, 2021, 9:29 PM

#

Yep, using the premium trial and will be upgrading once it is over.

hybrid dagger Mar 1, 2021, 9:29 PM

#

dreamy sable Yep, using the premium trial and will be upgrading once it is over.

then type this $id (emoji)

#

then copy paste it from there.

dreamy sable Mar 1, 2021, 9:30 PM

#

So it would look something like:
$id (:red_square:)-test-channel

hybrid dagger Mar 1, 2021, 9:30 PM

#

dreamy sable So it would look something like: `$id (:red_square:)-test-channel`

no.

#

like this

dreamy sable Mar 1, 2021, 9:30 PM

#

or probably strip the :

hybrid dagger Mar 1, 2021, 9:30 PM

#

$id premium

humble sequoiaBOT Mar 1, 2021, 9:30 PM

#

<:premium:662032717906444329>

premium

hybrid dagger Mar 1, 2021, 9:30 PM

#

or

dreamy sable Mar 1, 2021, 9:30 PM

#

OH

hybrid dagger Mar 1, 2021, 9:31 PM

#

$id ✅

humble sequoiaBOT Mar 1, 2021, 9:31 PM

#

✅

hybrid dagger Mar 1, 2021, 9:31 PM

#

dreamy sable OH

you will copy the emoji above

dreamy sable Mar 1, 2021, 9:32 PM

#

and then for example put this in:
![premium](https://cdn.discordapp.com/emojis/662032717906444329.webp?size=128 "premium")-channel-name ?

hybrid dagger Mar 1, 2021, 9:32 PM

#

basically

#

yes

#

not sure if custom emoji are supported in channel names. But normal ones are.

dreamy sable Mar 1, 2021, 9:33 PM

#

Perfect. Thanks for the assistance

#

thanks @hybrid dagger

iron nightBOT Mar 1, 2021, 9:33 PM

#

Gave 1 Rep to Darkedu (current: #2 - 2)

willow sail Mar 1, 2021, 9:47 PM

#

hi, anyone know how i can change the amount of 0 in the new ticket? the channel apear likje "name"00000000000001, can i set it to count only 4 digits?

#

sorry my english :S

merry walrus Mar 1, 2021, 9:51 PM

#

How do you make it so its @ staff when a ticket openned

wicked scroll Mar 1, 2021, 9:58 PM

#

willow sail hi, anyone know how i can change the amount of 0 in the new ticket? the channel ...

Go to Dashboard --> Panel Configs --> Settings --> Open General Options, change Ticket Count

#

$help ping

humble sequoiaBOT Mar 1, 2021, 9:59 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

wicked scroll Mar 1, 2021, 9:59 PM

#

@merry walrus ^

humble sequoiaBOT Mar 1, 2021, 10:02 PM

#

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

wicked scroll Mar 1, 2021, 10:02 PM

#

@jade topaz ^

violet sun Mar 1, 2021, 10:24 PM

#

My tickets arent closing 🙃

quick girder Mar 1, 2021, 10:32 PM

#

Hi does anyone know if you can automatically send tickets to a certain channel after they are closed?

hasty falcon Mar 1, 2021, 11:53 PM

#

hasty falcon When I make a ticket panel it posts it with both the normal ticket tool and tick...

Still need help.. anyone?

broken ridge Mar 2, 2021, 2:16 AM

#

Is there a way for the bot to first ask some questions to the user, and then connect them to someone?

vagrant hollow Mar 2, 2021, 4:37 AM

#

Is it possible to link to a channel via the embed text?

wicked scroll Mar 2, 2021, 4:38 AM

#

broken ridge Is there a way for the bot to first ask some questions to the user, and then con...

Unfortunately it is not possible to take a "previous questionnaire" to send the ticket to a specific team

wicked scroll Mar 2, 2021, 4:39 AM

#

vagrant hollow Is it possible to link to a channel via the embed text?

Yes, it is possible, use $id #channel
It would send a code, and you use that code inside the embed

#

Example

#

$id #🆘│community-support

humble sequoiaBOT Mar 2, 2021, 4:40 AM

#

<#776680605517742090>

#🆘│community-support

wicked scroll Mar 2, 2021, 4:40 AM

#

So you use [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/) in embed

vagrant hollow Mar 2, 2021, 4:44 AM

#

That worked. Thank you 🙂

wide sequoia Mar 2, 2021, 5:59 AM

#

Heya, I need help. In my server, when a member reacts, the bot doesn't do anything. It won't create a ticket channel and we've tried a lot of times on different days, it still won't work. I've checked the bot status, but it looks just fine.

forest goblet Mar 2, 2021, 6:00 AM

#

Does the bot have permission to read the channel and create channels?

wide sequoia Mar 2, 2021, 6:01 AM

#

Yeah, at some point I even gave it admin permissions

forest goblet Mar 2, 2021, 6:01 AM

#

Please run $debug in the channel where you can make tickets.

wide sequoia Mar 2, 2021, 6:04 AM

#

I did, was it suppose to post something in return?

#

Because we tried to make a ticket again, it still won't work

median wigeon Mar 2, 2021, 6:06 AM

#

$help offline

humble sequoiaBOT Mar 2, 2021, 6:06 AM

#

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

median wigeon Mar 2, 2021, 6:07 AM

#

Can you try this?

wide sequoia Mar 2, 2021, 6:09 AM

#

Okay

#

I tried the first 2 and it still won't work. The Ticket Tool seems to be online too.

wooden flicker Mar 2, 2021, 6:24 AM

#

How do I use a custom reaction for tickettool

#

For example pepeheist

wicked scroll Mar 2, 2021, 7:10 AM

#

@wooden flicker u can use $id Dev

#

example

#

$id Dev

humble sequoiaBOT Mar 2, 2021, 7:10 AM

#

<:Dev:800081642664361995>

Dev

wicked scroll Mar 2, 2021, 7:13 AM

#

So:

#

you may also be able to find in "custom"

simple gazelle Mar 2, 2021, 7:18 AM

#

j

covert blade Mar 2, 2021, 7:19 AM

#

If yoube already used multipanel which is a premium feature but ur premium runs out. Does the ticket things still work? Or do you have to detele

#

Sorry about the english.

forest goblet Mar 2, 2021, 7:21 AM

#

It won't work after your premium expired.

humble sequoiaBOT Mar 2, 2021, 7:21 AM

#

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

covert blade Mar 2, 2021, 7:21 AM

#

Ah okay

#

And im trying to merge tge panels but when i do "panel 1 2 etc. It only shows 1

#

I want multiple reactions for 1 message

#

For differeny options

forest goblet Mar 2, 2021, 7:22 AM

#

Do you still have premium?

#

If you do, please follow this guide:

humble sequoiaBOT Mar 2, 2021, 7:23 AM

#

Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

covert blade Mar 2, 2021, 7:23 AM

#

Yes ij do

#

Tgats exactly what i did

#

But im still confused

#

Is there a video explaination?

forest goblet Mar 2, 2021, 7:23 AM

#

Please check if all panel numbers still exist.

#

There is no video tutorial, I think I should make one one day.

covert blade Mar 2, 2021, 7:25 AM

#

Its a good idea. Glad i could help :D

#

Dont tge panels have to have something differnet

#

Hold on im going to go tgru the instructions

civic fractal Mar 2, 2021, 7:55 AM

#

how do i make add a massage into the bot when he sends the massage?

#

$help

humble sequoiaBOT Mar 2, 2021, 7:55 AM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

civic fractal Mar 2, 2021, 7:56 AM

#

$help setup

humble sequoiaBOT Mar 2, 2021, 7:56 AM

#

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

civic fractal Mar 2, 2021, 8:00 AM

#

$help reaction

humble sequoiaBOT Mar 2, 2021, 8:00 AM

#

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

civic fractal Mar 2, 2021, 8:02 AM

#

WOW ALL IS WITH TRASH MONEY

forest goblet Mar 2, 2021, 8:03 AM

#

@civic fractal, Please use #655832608835502080

civic fractal Mar 2, 2021, 8:14 AM

#

ok

#

need i premium? to do Multipanel?

forest goblet Mar 2, 2021, 8:55 AM

#

Yes

violet sun Mar 2, 2021, 9:03 AM

#

Why arent my tickets propperly closing

devout panther Mar 2, 2021, 9:57 AM

#

violet sun Why arent my tickets propperly closing

Please send a print, of your ticket

merry wedge Mar 2, 2021, 10:21 AM

#

Hello there.
Is it possible to manually type in a hex value? I have specific colors I want to use, but I am unable to write into the textbox.

devout panther Mar 2, 2021, 10:27 AM

#

Hello, you have Ticket Tool Premium? @merry wedge

merry wedge Mar 2, 2021, 10:27 AM

#

I am on the trial, yes.

devout panther Mar 2, 2021, 10:28 AM

#

Ok nice, you can't write on #000000?

merry wedge Mar 2, 2021, 10:30 AM

#

Nope.

#

Everything I type gets deleted

devout panther Mar 2, 2021, 10:30 AM

#

Ok 1 second please

merry wedge Mar 2, 2021, 10:31 AM

#

devout panther Mar 2, 2021, 10:32 AM

#

Try to write down the table of colours

#

Done? @merry wedge

merry wedge Mar 2, 2021, 10:33 AM

#

wdym with table of colors?

devout panther Mar 2, 2021, 10:33 AM

#

Sorry?

merry wedge Mar 2, 2021, 10:34 AM

#

what do you mean with table of colors?

devout panther Mar 2, 2021, 10:34 AM

#

Under the square where you can choose the colors. If you did not log out and log in again

#

Under the square where you can choose the colors you have #333131

merry wedge Mar 2, 2021, 10:35 AM

#

I can't write in there either

devout panther Mar 2, 2021, 10:35 AM

#

log out and log in again

merry wedge Mar 2, 2021, 10:35 AM

#

okay, sec

#

doesnt work

#

I'll try again later with a different browser

devout panther Mar 2, 2021, 10:39 AM

#

Okay, sorry for not being able to help

#

If the problem continues open a ticket on #🎫│make-a-ticket

forest goblet Mar 2, 2021, 10:42 AM

#

For me, there isn't a color picker at all, I HAVE to enter the hex code. Not sure how you got there, but this just doesn't exist for me.

devout panther Mar 2, 2021, 10:42 AM

#

Yhe, for me too

forest goblet Mar 2, 2021, 10:43 AM

#

Is it your browser that provides this automatically?

merry wedge Mar 2, 2021, 10:44 AM

#

Maybe its a firefox thing

#

I'll try with chrome

#

Another issue I have though is that I set up a tag, but it doesnt post the message in the channel

#

It deletes my command message though
Via DM it works

forest goblet Mar 2, 2021, 10:47 AM

#

Does Ticket Tool have permission to send messages in that channel?

merry wedge Mar 2, 2021, 10:47 AM

#

Yes

#

It was able to make the panel in the same channel

jade topaz Mar 2, 2021, 10:48 AM

#

Help Plss

devout panther Mar 2, 2021, 10:48 AM

#

jade topaz Help Plss

What?

forest goblet Mar 2, 2021, 10:48 AM

#

merry wedge It was able to make the panel in the same channel

Make sure to save the settings.

jade topaz Mar 2, 2021, 10:48 AM

#

My Bot isnt function

humble sequoiaBOT Mar 2, 2021, 10:48 AM

#

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

forest goblet Mar 2, 2021, 10:48 AM

#

@jade topaz Read that please ⬆️

jade topaz Mar 2, 2021, 10:49 AM

#

ok

merry wedge Mar 2, 2021, 10:49 AM

#

forest goblet Make sure to save the settings.

Ahh, good call, thanks :)

iron nightBOT Mar 2, 2021, 10:49 AM

#

Gave 1 Rep to 2x2Master (current: #1 - 5)

jade topaz Mar 2, 2021, 11:21 AM

#

I didn't see the bot

merry wedge Mar 2, 2021, 11:43 AM

#

Is it possible to link a channel in a embed field message?

forest goblet Mar 2, 2021, 11:44 AM

#

Sure, just put <#CHANNEL-ID> into the message.

merry wedge Mar 2, 2021, 11:44 AM

#

Awesome, thank you :)

#

thanks @forest goblet

iron nightBOT Mar 2, 2021, 11:44 AM

#

@merry wedge :: You can't rep 2x2Master#4543 for 4 minutes and 51 seconds. Try coming back later?

forest goblet Mar 2, 2021, 11:44 AM

#

No problem

dense pond Mar 2, 2021, 1:09 PM

#

Hello. I was wondering if it's possible to set up the ticket tool in such a way that different actions get logged to different channels

#

Ideally I'd like the "ticket created" log go into one channel and everything else in the other

nova tide Mar 2, 2021, 1:13 PM

#

dense pond Hello. I was wondering if it's possible to set up the ticket tool in such a way ...

That's not possible unfortunately 😅😅

#

But you can suggest it maybe they will add it

dense pond Mar 2, 2021, 1:14 PM

#

Hm. Thanks for replying

#

thanks @nova tide

iron nightBOT Mar 2, 2021, 1:14 PM

#

Gave 1 Rep to TheSteven~Hàwàii (current: #5 - 1)

nova tide Mar 2, 2021, 1:14 PM

#

No problem

wise nymph Mar 2, 2021, 1:27 PM

#

سبورت عرب؟

nova tide Mar 2, 2021, 1:34 PM

#

wise nymph سبورت عرب؟

اتفضل معاك

wise nymph Mar 2, 2021, 1:35 PM

#

في التكت خلاص تعال تكت

#

ها

#

طيب ابا اعرف كيف اخلي البوت يمنشن

nova tide Mar 2, 2021, 1:35 PM

#

wise nymph في التكت خلاص تعال تكت

يمنشن عضو ولا رول؟

wise nymph Mar 2, 2021, 1:36 PM

#

الرول و العضو

nova tide Mar 2, 2021, 1:39 PM

#

wise nymph الرول و العضو

الرول بتاخد اسم الرول كوبي بيست و بتكتب كده
{@اسم الرول كوبي بيست}
لو عضو بتكتب
<@ايدي الاداري او كده>
لكن لو منشن للشخص اللي فتح التكت هيبقى
{@user}
و لازم ما يكونش في مسافات ما بين القوس و الكلام و لازم نفس القوس اللي انا كاتبه

wise nymph Mar 2, 2021, 1:39 PM

#

ك ك شكرا

nova tide Mar 2, 2021, 1:39 PM

#

wise nymph ك ك شكرا

اتمنى اكون افدتك لو في شئ ما فهمته كلمني

worthy granite Mar 2, 2021, 1:50 PM

#

How can I setup bot

humble sequoiaBOT Mar 2, 2021, 1:50 PM

#

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

forest goblet Mar 2, 2021, 1:50 PM

#

@worthy granite ⬆️

worthy granite Mar 2, 2021, 1:51 PM

#

I read this and Im trying
Like the bot is not responding to $help or ! . any cmds

humble sequoiaBOT Mar 2, 2021, 1:52 PM

#

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

worthy granite Mar 2, 2021, 1:58 PM

#

I did the $debug and ping the bot nothing

forest goblet Mar 2, 2021, 2:00 PM

#

Probably the bot has insufficient permissions.

worthy granite Mar 2, 2021, 2:19 PM

#

Can I dm you screenshots on what it does?

forest goblet Mar 2, 2021, 2:20 PM

#

Just send them here.

worthy granite Mar 2, 2021, 2:20 PM

#

Ok

#

#

When u react create ticket no work

#

But the panel config works i edited and changes the reaction b4

forest goblet Mar 2, 2021, 2:22 PM

#

Please try to resend the panel.

nova tide Mar 2, 2021, 2:22 PM

#

I think the bot doesn't have manage channels so he can't create any @forest goblet

worthy granite Mar 2, 2021, 2:22 PM

#

It does@nova tide

nova tide Mar 2, 2021, 2:22 PM

#

Sorry wrong ping

worthy granite Mar 2, 2021, 2:22 PM

#

forest goblet Mar 2, 2021, 2:23 PM

#

If it's not responding to $debug, you are either using a different prefix or the bot doesn't have permission to see the channel.

worthy granite Mar 2, 2021, 2:23 PM

#

To see channel.

#

Oh i will try that

forest goblet Mar 2, 2021, 2:24 PM

#

It's the easiest to give it the Administrator permission.

worthy granite Mar 2, 2021, 2:25 PM

#

How to give perms to bot

forest goblet Mar 2, 2021, 2:26 PM

#

Give the "Ticket Tool" role the permission in the server settings.

worthy granite Mar 2, 2021, 2:26 PM

#

It has that role

#

Oh like edit perms

forest goblet Mar 2, 2021, 2:26 PM

#

worthy granite Oh like edit perms

Yes.

worthy granite Mar 2, 2021, 2:27 PM

#

It has administrator

forest goblet Mar 2, 2021, 2:28 PM

#

What prefix are you using?

worthy granite Mar 2, 2021, 2:28 PM

#

$

nova tide Mar 2, 2021, 2:30 PM

#

Try giving the bot every perm then delete the panel and send it again @worthy granite

worthy granite Mar 2, 2021, 2:30 PM

#

Ok

#

I did

#

Nothing changed

jade topaz Mar 2, 2021, 2:35 PM

#

@worthy granite server id?

worthy granite Mar 2, 2021, 2:35 PM

#

Like discord server link?

jade topaz Mar 2, 2021, 2:35 PM

#

Or disocrd server name

forest goblet Mar 2, 2021, 2:35 PM

#

Not the invite.

jade topaz Mar 2, 2021, 2:35 PM

#

Discord*

worthy granite Mar 2, 2021, 2:35 PM

#

Real Rewards

#

Is name

forest goblet Mar 2, 2021, 2:35 PM

#

A server ID, for example 509192800865353738.

worthy granite Mar 2, 2021, 2:36 PM

#

Idk how to get id...

jade topaz Mar 2, 2021, 2:36 PM

#

1min

#

Ok so the bot have admin perms.

#

Try to use $panel 1

#

In your server

worthy granite Mar 2, 2021, 2:38 PM

#

K

#

jade topaz Mar 2, 2021, 2:39 PM

#

can you check if the premium bot have perms?

worthy granite Mar 2, 2021, 2:39 PM

#

#

Yes

jade topaz Mar 2, 2021, 2:39 PM

#

this is the premium bot role?

#

its the free bot

#

i think

#

worthy granite Mar 2, 2021, 2:40 PM

#

#

Its premium i think see

humble sequoiaBOT Mar 2, 2021, 2:41 PM

#

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

jade topaz Mar 2, 2021, 2:41 PM

#

ik that
but please check the premium bot role perms

forest goblet Mar 2, 2021, 2:41 PM

#

Do that please

#

They are using the free bot

jade topaz Mar 2, 2021, 2:41 PM

#

he already enabled the premium bot

worthy granite Mar 2, 2021, 2:41 PM

#

Do i need to create a premium role?

jade topaz Mar 2, 2021, 2:42 PM

#

no
but if you want you can create a new role and give it admin perms
and then give the role to the premium bot ( @humble sequoia )

worthy granite Mar 2, 2021, 2:43 PM

#

Ok

#

I will add it soon

#

I will let you know what happens

muted monolith Mar 2, 2021, 3:13 PM

#

How to make ticket for your own server

#

And the settings for it

sly plaza Mar 2, 2021, 3:35 PM

#

Hey so i have a questions about the ticket bot....

I (the server owner) can create a ticket but no one else on the server can. I have looked at the permissions but nothing seems out of place. Can anyone help me out so i can get this ticket system up on my server??

humble sequoiaBOT Mar 2, 2021, 3:39 PM

#

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

jade topaz Mar 2, 2021, 3:39 PM

#

see if you have blacklisted your @ everyone role

#

@sly plaza

languid dawn Mar 2, 2021, 3:40 PM

#

heyy i want some help

jade topaz Mar 2, 2021, 3:40 PM

#

go ahead and ask

languid dawn Mar 2, 2021, 3:41 PM

#

how to manage the ticket tool channel

humble sequoiaBOT Mar 2, 2021, 3:54 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

jade topaz Mar 2, 2021, 4:07 PM

#

i can`t mange my server

humble sequoiaBOT Mar 2, 2021, 4:11 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

Server Owner
Server Administrator
Dashboard Role

wicked scroll Mar 2, 2021, 4:12 PM

#

@jade topaz ^

jade topaz Mar 2, 2021, 4:12 PM

#

thx

worthy granite Mar 2, 2021, 4:29 PM

#

I fixed it ty

cobalt oak Mar 2, 2021, 4:40 PM

#

im an admit for a server, added ticket tool, but the server is not showing up in my "manage server" section

humble sequoiaBOT Mar 2, 2021, 4:46 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

Server Owner
Server Administrator
Dashboard Role

forest goblet Mar 2, 2021, 4:46 PM

#

@cobalt oak ⬆️

cobalt oak Mar 2, 2021, 4:47 PM

#

ok thank you

#

@forest goblet

forest goblet Mar 2, 2021, 4:48 PM

#

No problem

nova tide Mar 2, 2021, 5:29 PM

#

اي مساعدة بالعربي منشني

forest goblet Mar 2, 2021, 6:06 PM

#

/en اي مساعدة بالعربي منشني

robust sandalBOT Mar 2, 2021, 6:06 PM

#

Any help in Arabic is my

jade topaz Mar 2, 2021, 6:06 PM

#

does anyone know how to add someone to the ticket

#

like a new person

#

i have no idea im new to this

scenic plinth Mar 2, 2021, 6:16 PM

#

jade topaz does anyone know how to add someone to the ticket

$add [userid]

#

So like $add 488150699486478336

pulsar needle Mar 2, 2021, 7:31 PM

#

Is there a way to make it so the ticket creates in the same channel category

radiant moss Mar 2, 2021, 7:36 PM

#

$help category

humble sequoiaBOT Mar 2, 2021, 7:36 PM

#

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

radiant moss Mar 2, 2021, 7:36 PM

#

@pulsar needle ^

pulsar needle Mar 2, 2021, 7:38 PM

#

Ohh thanks

#

-grep Tinyy

iron nightBOT Mar 2, 2021, 7:38 PM

#

@pulsar needle :: No user provided - syntax is -giverep <user> where user can be either a mention or an ID.

pulsar needle Mar 2, 2021, 7:38 PM

#

-grep 513792641016659971

iron nightBOT Mar 2, 2021, 7:38 PM

#

Gave 1 Rep to Tinyy (current: #3 - 2)

dusky sinew Mar 2, 2021, 7:40 PM

#

هاي

wooden flicker Mar 2, 2021, 9:47 PM

#

For some reason emoji id isnt working. Anyone know

#

$id help

#

Nor can I find the emoji im looking for

#

Oh wait I didnt reload my page kek

jade topaz Mar 2, 2021, 11:01 PM

#

Is there a way to

#

autoclose tickets if no replies, after 24 hours, on premium if that helps

median wigeon Mar 2, 2021, 11:01 PM

#

No thats not a feauture atm

jade topaz Mar 2, 2021, 11:02 PM

#

would be dope, no biggie

delicate osprey Mar 2, 2021, 11:21 PM

#

Hey, im having issue where all my tickets being made in my discord are showing up public to everyone. I havent made any changes. Not sure why this changed all the sudden. Is anyone able to help me out ❤️

radiant moss Mar 2, 2021, 11:52 PM

#

$kv

humble sequoiaBOT Mar 2, 2021, 11:52 PM

#

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

radiant moss Mar 2, 2021, 11:53 PM

#

@delicate osprey ^ check this

torpid rune Mar 3, 2021, 12:47 AM

#

i need buy coldwar zombies hack right now

#

give me link

true ledge Mar 3, 2021, 1:09 AM

#

Hey, I've looked high and low, but I cannot find the 🪐 emoji as an emoji I can use to create a ticket. It's simply not there! Can anyone else confirm? I try searching 'planet' and various phases of the moon show up, but no variation of planet, ring, or saturn will bring up that emoji.

#

#

#

versus discord

solid stream Mar 3, 2021, 1:22 AM

#

I'll need to update the emoji version we are using to fix that.

#

Discord must have bumped theirs up one or two versions.

true ledge Mar 3, 2021, 1:31 AM

#

solid stream I'll need to update the emoji version we are using to fix that.

cool, how long will that take? a few hours? days?

solid stream Mar 3, 2021, 1:33 AM

#

I'm not actually sure, It's been awhile since I've touched that part..

#

I'll take a look.

wicked scroll Mar 3, 2021, 1:35 AM

#

@true ledge https://i.imgur.com/b79eeUs.png

Imgur

#

You can add this image above to your list of emoticons on your server, and use it to define the reaction ^

true ledge Mar 3, 2021, 1:43 AM

#

Yeah, I've got a good bevy of custom emoji already set up, it's the primary reason we switched to premium. ⭐ I wanted to limit the number of custom ones I have to install just to use with TicketTool. Sorry if I sound impatient, I'm not. I'm just wondering if I need to make other image changes on this project overall in light of this one small issue today, or if it will be fixed shortly.

true ledge Mar 3, 2021, 2:24 AM

#

You could only allow the support team to close tickets with the following selection:

scenic plinth Mar 3, 2021, 2:43 AM

#

It's the same thing, exvept manage the "member" side, it should allow you to change the permissions.

frail oracle Mar 3, 2021, 4:07 AM

#

i have admin in a server with ticket tool but i cant manage the ticket tool in that server

#

what am i doing wrong? all my other servers come up when i go to the dashboar

humble sequoiaBOT Mar 3, 2021, 4:11 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

Server Owner
Server Administrator
Dashboard Role

solid stream Mar 3, 2021, 4:21 AM

#

@true ledge after alot of not fun... I updated the Emojis..

#

#

Updated it so it would include the missing ones, updated the picker to be faster & dark..
also fixed old issues with emojis like the numbers 1️⃣ 2️⃣ etc..
along with fixing skin tones 🧔🏿

zealous ledge Mar 3, 2021, 8:34 AM

#

can i get help

forest goblet Mar 3, 2021, 8:35 AM

#

Sure, how can I help you?

zealous ledge Mar 3, 2021, 8:36 AM

#

so i invited ticket tool to my server and gave it full access but when i got to manage servers the server dont show up i restarted my pc cleared everything nothing happens it dont show up

#

i have diffrent servers that show up

humble sequoiaBOT Mar 3, 2021, 8:37 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

Server Owner
Server Administrator
Dashboard Role

forest goblet Mar 3, 2021, 8:37 AM

#

Have you tried that?

zealous ledge Mar 3, 2021, 8:37 AM

#

ya ill try again

#

Ight it worked thx

forest goblet Mar 3, 2021, 8:39 AM

#

No problem

jade topaz Mar 3, 2021, 8:58 AM

#

I have had a problem with an NFT. I have added an NFT, when I press the button "Put on sale", and when I add a price, when I press the button "Next step" it does nothing, it indicates to me in the upper corner that there is 0 stock and I just uploaded it to "Rarible" paying FEEs:

Ethereum Special Card 1.0 (Cryptocircuits)

0.49 ETH
$ 769.02
0 in stock

forest goblet Mar 3, 2021, 8:59 AM

#

THIS IS TICKET TOOL SUPPORT. WE DO NOT GIVE SUPPORT FOR OTHER THINGS.

forest goblet Mar 3, 2021, 11:07 AM

#

Can you not?

jade topaz Mar 3, 2021, 11:50 AM

#

Hello I do not see my server to configure it even though I made it quit and join several times

humble sequoiaBOT Mar 3, 2021, 11:53 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

Server Owner
Server Administrator
Dashboard Role

forest goblet Mar 3, 2021, 11:53 AM

#

@jade topaz See above

jade topaz Mar 3, 2021, 11:54 AM

#

Thanxsss

calm snow Mar 3, 2021, 12:00 PM

#

how to fix Transcript Failed to save

steel topaz Mar 3, 2021, 2:29 PM

#

why i don't have any ticket history

nimble forum Mar 3, 2021, 3:11 PM

#

Hey how does the ticket renaming command work? I have tried it a couple of times but doesn't seem to change the channel's/ticket's name

forest goblet Mar 3, 2021, 3:12 PM

#

Are you using it like this? $rename new-channel-name

nimble forum Mar 3, 2021, 3:12 PM

#

Yep

nimble forum Mar 3, 2021, 3:13 PM

#

forest goblet Are you using it like this? `$rename new-channel-name`

Nm... blame it in a typo, sorry for bothering

#

And thanks for the quick responds and help :)

forest goblet Mar 3, 2021, 3:17 PM

#

No problem

primal steppe Mar 3, 2021, 3:17 PM

#

Hi well, I have a question, a friend gave me the role of Owner but on the official Ticket Tool page my friend's Server does not appear to configure it, can you help me?

humble sequoiaBOT Mar 3, 2021, 3:18 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

Server Owner
Server Administrator
Dashboard Role

forest goblet Mar 3, 2021, 3:18 PM

#

@primal steppe ⬆️

primal steppe Mar 3, 2021, 3:21 PM

#

Thanks a lot! directors
@forest goblet

iron nightBOT Mar 3, 2021, 3:21 PM

#

Gave 1 Rep to 2x2Master (current: #1 - 6)

forest goblet Mar 3, 2021, 3:21 PM

#

No problem 🙂

jade topaz Mar 3, 2021, 3:48 PM

#

Hola

#

who can help me?

forest goblet Mar 3, 2021, 4:06 PM

#

I can :)

radiant moss Mar 3, 2021, 4:09 PM

#

@jade topaz please state your issue. We can’t help if we don’t know

humble sequoiaBOT Mar 3, 2021, 4:12 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

#

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

radiant moss Mar 3, 2021, 4:13 PM

#

Please run your own commands in #655832608835502080 please

jade topaz Mar 3, 2021, 4:35 PM

#

radiant moss <@456226577798135808> please state your issue. We can’t help if we don’t know

My problem is that I want to participate in a Clash Royal tournament, but the problem is that the username of my account is in another Gamersfry account that I create myself but I no longer use that account. How do I connect my Clash Royal account to my new account? My problem is that I want to participate in a Clash Royal tournament, but the problem is that the username of my account is in another Gamersfry account that believes me myself but no longer use that account. How can I connect my Clash Royal account to my new account?

wicked scroll Mar 3, 2021, 4:40 PM

#

$tts

humble sequoiaBOT Mar 3, 2021, 4:40 PM

#

Hey, thanks for reaching out to our TicketTool Suport.

Unfortunately we have to tell you that you reached the support team for @pseudo glen Bot and we're not able to help you with your problem.
If you need any assistance with the @pseudo glen Bot let us know.

wicked scroll Mar 3, 2021, 4:40 PM

#

@jade topaz ^

jade topaz Mar 3, 2021, 5:08 PM

#

Hello?

#

it doesnt say setting on the panel

true ledge Mar 3, 2021, 5:54 PM

#

solid stream <@!278797698872770560> after alot of not fun... I updated the Emojis..

You’re a gem among humans and a shining star in the universe.

upper flower Mar 3, 2021, 6:12 PM

#

LOL

mystic hound Mar 3, 2021, 6:21 PM

#

That's one heck of a complement

forest goblet Mar 3, 2021, 6:22 PM

#

indeed

scenic plinth Mar 3, 2021, 7:07 PM

#

jade topaz it doesnt say setting on the panel

Can you elaborate of what the problem is?

jade topaz Mar 3, 2021, 7:42 PM

#

wicked scroll <@456226577798135808> ^

My problem is that I want to participate in a Clash Royal tournament, but the problem is that the username of my account is in another Gamersfry account that I create myself but I no longer use that account. How do I connect my Clash Royal account to my new account? My problem is that I want to participate in a Clash Royal tournament, but the problem is that the username of my account is in another Gamersfry account that believes me myself but no longer use that account. How can I connect my Clash Royal account to my new account?

wicked scroll Mar 3, 2021, 7:42 PM

#

$tts

humble sequoiaBOT Mar 3, 2021, 7:42 PM

#

Hey, thanks for reaching out to our TicketTool Suport.

Unfortunately we have to tell you that you reached the support team for @pseudo glen Bot and we're not able to help you with your problem.
If you need any assistance with the @pseudo glen Bot let us know.

wicked scroll Mar 3, 2021, 7:43 PM

#

jade topaz My problem is that I want to participate in a Clash Royal tournament, but the pr...

Read the message above, we are not from the Clash Royal support team.

jade topaz Mar 3, 2021, 7:49 PM

#

Purchased the Monthly Premium But it still shows status as Free..

humble sequoiaBOT Mar 3, 2021, 7:52 PM

#

Redeeming premium (New)

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

wicked scroll Mar 3, 2021, 7:54 PM

#

@jade topaz ^]

old lotus Mar 3, 2021, 8:06 PM

#

How can I get the users name with this?

wicked scroll Mar 3, 2021, 8:28 PM

#

$variables

humble sequoiaBOT Mar 3, 2021, 8:28 PM

#

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

wicked scroll Mar 3, 2021, 8:28 PM

#

@old lotus ^

old lotus Mar 3, 2021, 8:28 PM

#

Thanks :D

#

Oh, I see it at the bottom now actually

#

old lotus Mar 3, 2021, 9:07 PM

#

Is the transcript embed sent to the user not configurable?

#

I see that every other embed is :O so it would really suck if the last one isnt

solid stream Mar 3, 2021, 9:20 PM

#

Not currently.. It's just about the last embed that can't be cahnged.

#

(I plan to add this at some point.. not sure when..)

old lotus Mar 3, 2021, 9:24 PM

#

Alright

#

thanks tho

mystic patio Mar 3, 2021, 10:24 PM

#

Hey, I have 2 questions, first, how do I get the Premium role here?

jade topaz Mar 3, 2021, 10:24 PM

#

$pc

humble sequoiaBOT Mar 3, 2021, 10:24 PM

#

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

mystic patio Mar 3, 2021, 10:24 PM

#

Second, is there a limit of time you can use $rename on the same ticket?

jade topaz Mar 3, 2021, 10:25 PM

#

there is a cooldown for the commands only

mystic patio Mar 3, 2021, 10:25 PM

#

hmmm okay

#

thanks

jade topaz Mar 3, 2021, 10:25 PM

#

np

safe cradle Mar 4, 2021, 12:20 AM

#

Can you not do variables in Tags like !help @safe cradle and the bot will response with the response and the user who is mentioned

pale pilot Mar 4, 2021, 12:30 AM

#

That is not possible currently

stable cipher Mar 4, 2021, 12:50 AM

#

Hi there! I tried to set up a ticket system, i got everything to work except it doesn't do the reactions/theres no auto react

#

if that makes sense

versed summit Mar 4, 2021, 12:50 AM

#

why can't I see my server listed on the "Support Server" tab?

#

I have reloaded, and everything

pale pilot Mar 4, 2021, 1:02 AM

#

stable cipher Hi there! I tried to set up a ticket system, i got everything to work except it ...

did you pick a special emoji or kept the default one?

#

Try to pick another one and then choose the first one again

stable cipher Mar 4, 2021, 1:03 AM

#

@pale pilot I think i got it to work actually! I think it needed read message history thonk

pale pilot Mar 4, 2021, 1:03 AM

#

oh yeah it needs those

stable cipher Mar 4, 2021, 1:17 AM

#

@pale pilot Okay so i got the reactions to work but the bot does nothing

#

and i have the messages set up when someone opens a ticket

pale pilot Mar 4, 2021, 1:19 AM

#

Since the bot didn't have permissions to read the message history, I'm guessing it's another permission issue

stable cipher Mar 4, 2021, 1:23 AM

#

hmm

#

I gave it pretty much every other permission it needed

stable cipher Mar 4, 2021, 1:43 AM

#

@pale pilot So it actually does have the roles to manage server, etc. but they're still red. is this the issue??

pale pilot Mar 4, 2021, 1:43 AM

#

Yes

#

It does need those permissions

stable cipher Mar 4, 2021, 1:44 AM

#

it has the discord roles though

pale pilot Mar 4, 2021, 1:44 AM

#

Channel permissions override global permissions

stable cipher Mar 4, 2021, 1:45 AM

#

ah okay lemme try something

#

@pale pilot okay it has the permissions, but now it just removes the react and then does nothing

pale pilot Mar 4, 2021, 1:51 AM

#

Then give it all those permissions in the category that ticket tool is supposed to create tickets in

rough fox Mar 4, 2021, 1:53 AM

#

Hi, I wanted to ask if it's possible to add a reason for closing a ticket so the logs wouldn't be confusing hellohello

pale pilot Mar 4, 2021, 1:56 AM

#

You can add a reason with the $close <reason> command. Then you can use the variable {close} in any text you would like to edit. You cannot edit the logs though

stable cipher Mar 4, 2021, 1:57 AM

#

pale pilot Then give it all those permissions in the category that ticket tool is supposed ...

okay i think i got it to work!! so many permissions everywhere ShibaLaugh

pale pilot Mar 4, 2021, 1:58 AM

#

You never tried TeamSpeak, did you? 😂

stable cipher Mar 4, 2021, 1:58 AM

#

FrogConcerend

#

I've used it before but never set up a server or anything hahah

#

@pale pilot okay what do i do if it's not saving the transcripts lol

pale pilot Mar 4, 2021, 2:07 AM

#

Then the bot doesn't have permissions to the transcript channel

stable cipher Mar 4, 2021, 2:07 AM

#

ffffffffffffffff

#

okay got it to work yayy thank you @pale pilot sorry for the million pings haha

iron nightBOT Mar 4, 2021, 2:12 AM

#

Gave 1 Rep to Simple (current: #4 - 2)

pale pilot Mar 4, 2021, 2:12 AM

#

No worries

upper flower Mar 4, 2021, 3:12 AM

#

pale pilot No worries

keep pinging him, he likes feeling important

jade topaz Mar 4, 2021, 3:18 AM

#

So when I make a change to the ticket like logging and perms do I have to resend the ticket in the channel or does it automatically update

#

Pleas ping on reply

pale pilot Mar 4, 2021, 3:21 AM

#

upper flower keep pinging him, he likes feeling important

Don't

loud dirge Mar 4, 2021, 5:00 AM

#

Hello

#

I want support

#

How to setup ticket tool

jade topaz Mar 4, 2021, 6:18 AM

#

Is there any way to create a transcript log of another channel, not the one Ticket Tracker makes?

signal rover Mar 4, 2021, 6:58 AM

#

I cannot see the panel of the server I want from the site

humble sequoiaBOT Mar 4, 2021, 6:58 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

Server Owner
Server Administrator
Dashboard Role

forest goblet Mar 4, 2021, 6:58 AM

#

@signal rover ⬆️

signal rover Mar 4, 2021, 7:03 AM

#

thanks

forest goblet Mar 4, 2021, 7:03 AM

#

No problem

tranquil hill Mar 4, 2021, 8:02 AM

#

how can I change the language of the bot ?

rough fox Mar 4, 2021, 8:34 AM

#

pale pilot You can add a reason with the ``$close <reason>`` command. Then you can use the ...

Hi, sorry for ping, can I somehow make the reason show up in the logs channel? So we can keep track of what the ticket was about, was it solved, etc.

#

I tried enabling this but it didn't log the reason when i used $close reason

#

^this is under logging options btw

indigo lichen Mar 4, 2021, 10:11 AM

#

so you know how ticket tool posts a message that you need to react to to open a ticket?

#

can you do that on a custom message?

#

so it would be like this

#

react to this message to open a ticket

glass otter Mar 4, 2021, 10:22 AM

#

indigo lichen can you do that on a custom message?

It's not possible for the moment

pale pilot Mar 4, 2021, 10:56 AM

#

@rough fox the {reason} variable cannot be used for logs at the moment

rough fox Mar 4, 2021, 10:57 AM

#

Is it at least planned to be added in the future?

#

I really like your bot, it's very useful and this feature would be a great addition zeroTwoHeart

pale pilot Mar 4, 2021, 1:56 PM

#

it is planned, yes

rough fox Mar 4, 2021, 2:00 PM

#

alright, thank you for the answer, good luck on the development hellohello

#

thanks @pale pilot

iron nightBOT Mar 4, 2021, 2:00 PM

#

Gave 1 Rep to Simple (current: #4 - 3)

pastel gale Mar 4, 2021, 2:24 PM

#

Why does the bot not work for me?

#

Do, reaction, because it doesn't work.

#

I wish to help.

slate pivot Mar 4, 2021, 2:26 PM

#

pastel gale I wish to help.

Hey there! What does it seem you need help with? Do you want to open a ticket on this server, or do you need support with the bot on your server?

pastel gale Mar 4, 2021, 2:27 PM

#

I want to open a ticket, but it doesn't work.

#

#

See.

#

It's not working.

slate pivot Mar 4, 2021, 2:27 PM

#

Is that a bot on a server you are an admin on, or some server you are in?

pastel gale Mar 4, 2021, 2:28 PM

#

I'm responsible for it.

#

I'm Admin

slate pivot Mar 4, 2021, 2:28 PM

#

Have you made sure to identify a support ticket category within the backend of the bot?

pastel gale Mar 4, 2021, 2:28 PM

#

yes

#

Why??

slate pivot Mar 4, 2021, 2:29 PM

#

Just sometimes it might not function correctly if a category is not specified for an open ticket. However, if you have done so, then that shouldn't be the cause of the issue

#

Hm, have you maybe deleted the panel on the dashboard after sending the message? @pastel gale

pastel gale Mar 4, 2021, 2:30 PM

#

I don't get your point.

#

No I didnt

slate pivot Mar 4, 2021, 2:31 PM

#

Can you try something for me? Can you go into a channel on your server and type in $debug, and then screenshot what the bot presents?

pastel gale Mar 4, 2021, 2:32 PM

#

I don't understand you.

#

You can do anything you want.

forest goblet Mar 4, 2021, 2:32 PM

#

They want you to run $debug in your server.

pastel gale Mar 4, 2021, 2:33 PM

#

You come and do it.

forest goblet Mar 4, 2021, 2:33 PM

#

Alright, would you DM me a server invite?

slate pivot Mar 4, 2021, 2:34 PM

#

@forest goblet Thanks 2x2

iron nightBOT Mar 4, 2021, 2:34 PM

#

Gave 1 Rep to 2x2Master (current: #1 - 7)

forest goblet Mar 4, 2021, 2:35 PM

#

Ticket tool does not have enough permissions.

pastel gale Mar 4, 2021, 2:42 PM

#

Thank you, my heart 🧡

#

Thank @forest goblet

iron nightBOT Mar 4, 2021, 2:43 PM

#

Gave 1 Rep to 2x2Master (current: #1 - 8)

forest goblet Mar 4, 2021, 2:43 PM

#

No problem

forest goblet Mar 4, 2021, 3:24 PM

#

https://www.nohello.com/

No Hello

Don't Just Say "Hello" in Chat.

keen widget Mar 4, 2021, 6:02 PM

#

Ticket tool won't join my server and now I have 2 ticket tool roles that I cannot delete. The roles are there but the bot itself isn't joined. I've been trying for the past few days on both mobile and pc, it's just not joining.

slate pivot Mar 4, 2021, 6:07 PM

#

keen widget Ticket tool won't join my server and now I have 2 ticket tool roles that I canno...

How is it that the bot cannot join your server? Maybe you do not have bot invite perms on your server?

keen widget Mar 4, 2021, 6:08 PM

#

How do I turn them on?

slate pivot Mar 4, 2021, 6:08 PM

#

Are you the server owner?

keen widget Mar 4, 2021, 6:08 PM

#

Yep

slate pivot Mar 4, 2021, 6:08 PM

#

So then you should have Overlord perms, no need to turn them on

#

Do you want to send your server invite to me so I can check it out?

keen widget Mar 4, 2021, 6:08 PM

#

Sure-

#

Do you need mod or anything...?

slate pivot Mar 4, 2021, 6:09 PM

#

I would need to have access to mod perms, yes

keen widget Mar 4, 2021, 6:09 PM

#

hM

slate pivot Mar 4, 2021, 6:09 PM

#

Only if you feel comfortable, otherwise you do not have to invite me

keen widget Mar 4, 2021, 6:09 PM

#

Sure, I guess I can allow you

#

Mod or admin?

slate pivot Mar 4, 2021, 6:09 PM

#

Whatever you are comfortable with

keen widget Mar 4, 2021, 6:09 PM

#

One sec lemme DM y'a

slate pivot Mar 4, 2021, 6:09 PM

#

Sure

trail viper Mar 4, 2021, 6:24 PM

#

so i am a mod on a server that was temporarily given admin to a server to fix ticket tool, but nothing has worked, the panel is there and people can react but there is no tickets generating, can anyone help?

forest goblet Mar 4, 2021, 6:24 PM

#

Does the bot have enough permissions?

jade topaz Mar 4, 2021, 6:26 PM

#

trail viper so i am a mod on a server that was temporarily given admin to a server to fix ti...

Make sure the panel is by the bot u specified on server configs on the ticket tool dashboard

#

If its the same ,then run $debug and send the screenshot of the reply here

trail viper Mar 4, 2021, 6:29 PM

#

i ran the debug command and there was no output

trail viper Mar 4, 2021, 6:29 PM

#

forest goblet Does the bot have enough permissions?

yes it has admin

forest goblet Mar 4, 2021, 6:48 PM

#

Can you see your server in the dashboard?

trail viper Mar 4, 2021, 6:48 PM

#

forest goblet Can you see your server in the dashboard?

yes

humble sequoiaBOT Mar 4, 2021, 6:49 PM

#

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

split arch Mar 4, 2021, 6:57 PM

#

How do I as staff close tickets

forest goblet Mar 4, 2021, 6:57 PM

#

split arch How do I as staff close tickets

React with the lock icon or type $close.

forest goblet Mar 4, 2021, 6:58 PM

#

humble sequoia

@trail viper Make sure the premium bot is disabled if you don't have premium.

split arch Mar 4, 2021, 6:58 PM

#

Ty

forest goblet Mar 4, 2021, 6:58 PM

#

Np

trail viper Mar 4, 2021, 7:00 PM

#

forest goblet <@640508634995884102> Make sure the premium bot is disabled if you don't have pr...

it was disabled

split arch Mar 4, 2021, 7:01 PM

#

Okay got one more question how to I save the ticket

jade topaz Mar 4, 2021, 7:45 PM

#

Hi

#

Can anyone help me ??

trail viper Mar 4, 2021, 7:57 PM

#

my issues been resolved

scenic plinth Mar 4, 2021, 8:01 PM

#

split arch Okay got one more question how to I save the ticket

Run $close and it should give you options to save a transcript.

scenic plinth Mar 4, 2021, 8:02 PM

#

jade topaz Can anyone help me ??

Can you elaborate on the issue?

jade topaz Mar 4, 2021, 8:02 PM

#

scenic plinth Can you elaborate on the issue?

thanks i already found how to solve my issue.

iron nightBOT Mar 4, 2021, 8:02 PM

#

Gave 1 Rep to [LOA] Vxie (current: #9 - 1)

scenic plinth Mar 4, 2021, 8:03 PM

#

Alright, let someone know if you need help.

jade topaz Mar 4, 2021, 8:16 PM

#

wicked scroll Read the message above, we are not from the Clash Royal support team.

and what is the Clash Royal support team?

wicked scroll Mar 4, 2021, 8:16 PM

#

jade topaz and what is the Clash Royal support team?

LOL, https://supercell.com/en/support/

Supercell

Support × Supercell

Links to troubleshooting tips, error message help, downloads and updates.

jade topaz Mar 4, 2021, 9:33 PM

#

:

stable crystal Mar 4, 2021, 9:56 PM

#

is there a way to ping a role in this so when someone makes a ticket, all my support team can be pinged?

mild path Mar 4, 2021, 10:01 PM

#

$variables

humble sequoiaBOT Mar 4, 2021, 10:01 PM

#

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

mild path Mar 4, 2021, 10:02 PM

#

@stable crystal ⬆️

scenic plinth Mar 4, 2021, 10:28 PM

#

$help ping

humble sequoiaBOT Mar 4, 2021, 10:28 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

stable crystal Mar 4, 2021, 10:38 PM

#

mild path <@!596452216487936036> ⬆️

OMG TYSM

split arch Mar 4, 2021, 11:27 PM

#

Okay I did that transcript it keep telling fail

silk pumice Mar 4, 2021, 11:32 PM

#

does anyone happen to know why i cant see my server in the tickettool site, i logged out and logged back in and still not popping up

scenic plinth Mar 4, 2021, 11:55 PM

#

$help reaction

humble sequoiaBOT Mar 4, 2021, 11:55 PM

#

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

scenic plinth Mar 4, 2021, 11:57 PM

#

You have premium?

lavish ibex Mar 4, 2021, 11:58 PM

#

i know what ur issue is

#

You didnt invite premium bot to ur server

scenic plinth Mar 4, 2021, 11:58 PM

#

split arch Okay I did that transcript it keep telling fail

Make sure a transcript channel is set in the panel via dashboard

lavish ibex Mar 4, 2021, 11:58 PM

#

@scenic plinth

#

do u think the same?

scenic plinth Mar 4, 2021, 11:59 PM

#

I mean if he didn't do that he likely still has the old bot in the server, so I mean that's the only way really.

lavish ibex Mar 5, 2021, 12:00 AM

#

do u know how i can add custom emoji to it?

scenic plinth Mar 5, 2021, 12:00 AM

#

silk pumice does anyone happen to know why i cant see my server in the tickettool site, i lo...

You have administrative permissions in the server?

lavish ibex Mar 5, 2021, 12:00 AM

#

like my servers emojis

#

;o

#

i got it

scenic plinth Mar 5, 2021, 12:00 AM

#

I don't believe the bot can take those ones if they're nitro.

lavish ibex Mar 5, 2021, 12:00 AM

#

jus scroll all the way down

#

works ig

vivid abyss Mar 5, 2021, 12:57 AM

#

Heyo, any idea why my ticket bot isn't functioning correctly? I've had it for a few months (worked fine) but just noticed it isn't working. I react with the lock and it reacts then unreacts straight away, I kicked & reinvited it, worked twice and it's doing the same again

upper flower Mar 5, 2021, 1:54 AM

#

vivid abyss Heyo, any idea why my ticket bot isn't functioning correctly? I've had it for a ...

make sure it has perms to the category (if tickets open to one)

lavish sparrow Mar 5, 2021, 2:09 AM

#

how do i customize the ticket opening message/make the bot ping support role?

upper flower Mar 5, 2021, 2:18 AM

#

$help ping

humble sequoiaBOT Mar 5, 2021, 2:18 AM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

lavish sparrow Mar 5, 2021, 2:32 AM

#

thanks

#

thanks @upper flower

iron nightBOT Mar 5, 2021, 2:32 AM

#

Gave 1 Rep to Developerツ (current: #2 - 5)

lavish sparrow Mar 5, 2021, 2:49 AM

#

how do i make it so the channel name is username-discrim?

safe cradle Mar 5, 2021, 5:49 AM

#

How much is forever prem

jade topaz Mar 5, 2021, 6:09 AM

#

How do I make a ticket I checked a lot

#

how do I make

#

please help anyone

#

@wicked scroll @median wigeon @radiant moss @copper marsh @twilit night can anyone help

wicked scroll Mar 5, 2021, 6:17 AM

#

safe cradle How much is forever prem

We are currently not selling the lifetime plan.

wicked scroll Mar 5, 2021, 6:19 AM

#

jade topaz please help anyone

Do not ping the support team.

humble sequoiaBOT Mar 5, 2021, 6:19 AM

#

-- moved to ticket --

jade topaz Mar 5, 2021, 6:23 AM

#

sorry

jade topaz Mar 5, 2021, 6:23 AM

#

jade topaz How do I make a ticket I checked a lot

but what I do

wicked scroll Mar 5, 2021, 6:23 AM

#

Look at your ticket

zenith summit Mar 5, 2021, 7:30 AM

#

Hello @wicked scroll Sir, I subscribed Ticket Tool Premium. I'm new to this, I want to add an image. If someone opened ticket it should show am images. Can you please guide me the settings. Idk how to create image url.

#

$help image url

humble sequoiaBOT Mar 5, 2021, 7:31 AM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

#

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

zenith summit Mar 5, 2021, 7:32 AM

#

zenith summit Hello <@261346621369876501> Sir, I subscribed Ticket Tool Premium. I'm new to th...

@rose radish Help me pls😁

wicked scroll Mar 5, 2021, 7:33 AM

#

@zenith summit Panel Configs -> Settings -> Open: Ticket Options ----> Edit Ticket Message

Thumbnail Url (top right)
Image Url (big at bottom)

#

And please, don't ping the support team

zenith summit Mar 5, 2021, 7:33 AM

#

I'm sorry for the ping, Can you please guide me how to create image url?

rose radish Mar 5, 2021, 7:35 AM

#

?warn @zenith summit

umbral coveBOT Mar 5, 2021, 7:35 AM

#

success KRISH™#2706 has been warned!
space arrowRight They were notified via dms.

rose radish Mar 5, 2021, 7:35 AM

#

Only cause it's 2am and we do offer direct support in tickets @zenith summit

zenith summit Mar 5, 2021, 7:36 AM

#

Okay, I'm sorry i belong from different time zone so i didnt knew

forest goblet Mar 5, 2021, 7:36 AM

#

Post the image anywhere on discord, then right click it and copy the image link, that's the url that you can copy paste

rose radish Mar 5, 2021, 7:36 AM

#

▶️ #🎫│make-a-ticket ◀️

#

For future reference if you need immediate support, anyways gn

hushed knoll Mar 5, 2021, 8:22 AM

#

$help setup

humble sequoiaBOT Mar 5, 2021, 8:22 AM

#

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

hushed knoll Mar 5, 2021, 8:38 AM

#

That was hard ngl

oblique cedar Mar 5, 2021, 10:44 AM

#

hi,

I would like that when someone opens a ticket it tags a specific person,
I see here that you have to put {user_name} but when I put it on, it doesn't work.
https://gyazo.com/fb46f833c5158139ad40705fbd0103c3
https://gyazo.com/90f412fbac266487b6970e0a2f0a54f8

Gyazo

slate pivot Mar 5, 2021, 12:20 PM

#

@oblique cedar Hey there! If you would like to ping a specific person that you want to pre-determine, include this into the embed message: @oblique cedar. This will ping you specifically when a ticket is opened. Replace the numbers between the <> with any other user ID to ping another user. If you'd like to ping the user who opened the ticket, you can use {user}

rough moth Mar 5, 2021, 2:17 PM

#

How do I make a support team?

#

I want to add certain roles to the support team and don’t know where

forest goblet Mar 5, 2021, 2:21 PM

#

#💬│general-chat

scenic plinth Mar 5, 2021, 2:52 PM

#

$help support

humble sequoiaBOT Mar 5, 2021, 2:52 PM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

scenic plinth Mar 5, 2021, 2:53 PM

#

Oops sorry didn't check general before sending

midnight verge Mar 5, 2021, 3:21 PM

#

umm ever since the last update our ticket tool has constantly not been deleting channels throughout the day when it saves the ticket and says its gonna delete the ticket

#

apparently it happens quite often but more recently this week

forest goblet Mar 5, 2021, 4:21 PM

#

@midnight verge Please #🎫│make-a-ticket and report it to the Developers.

jade topaz Mar 5, 2021, 5:04 PM

#

wicked scroll LOL, https://supercell.com/en/support/

but what does this have to do with Gamersfry? what I need is someone from Gamersfry to help me, what does this page have to do with Gamersfry? have you read what my problem is?

humble sequoiaBOT Mar 5, 2021, 5:06 PM

#

Hey, thanks for reaching out to our TicketTool Suport.

Unfortunately we have to tell you that you reached the support team for @pseudo glen Bot and we're not able to help you with your problem.
If you need any assistance with the @pseudo glen Bot let us know.

forest goblet Mar 5, 2021, 5:06 PM

#

@jade topaz Please read above!

jade topaz Mar 5, 2021, 5:08 PM

#

humble sequoia

and is it possible to know why you can't help me?

forest goblet Mar 5, 2021, 5:10 PM

#

Yes. The reason is, we don't give support for anything else than the @pseudo glen Discord bot.

merry rivet Mar 5, 2021, 6:19 PM

#

Hi

strong light Mar 5, 2021, 6:30 PM

#

yesterday afternoon we paid the 1 year premium membership and the bot still does not work, please help me, it is still free

upper flower Mar 5, 2021, 6:30 PM

#

https://tickettool.xyz/subscriptions

Select ur server u want premium in @strong light

Support Server Invite

Bot Invite

Ticket Tool - Ticketing without clutter

agile talon Mar 5, 2021, 7:53 PM

#

when I run out of premium package, will all these settings reset?

solar wyvern Mar 5, 2021, 8:04 PM

#

how can i just send a donation to a server been trying for so long

forest goblet Mar 5, 2021, 8:05 PM

#

agile talon when I run out of premium package, will all these settings reset?

The premium only settings will be reset to the default.

wooden surge Mar 5, 2021, 9:02 PM

#

how do i get my key

humble sequoiaBOT Mar 5, 2021, 9:36 PM

#

Redeeming premium (New)

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

jade topaz Mar 5, 2021, 10:38 PM

#

How would I make a bot like ticket tool with my own embed colour and my bot?

#

is there source open?

scenic plinth Mar 6, 2021, 12:22 AM

#

I'm not to quite too sure what your asking Terminator. If you would like you can create a ticket in #🎫│make-a-ticket and wait for a Support Member to assist you.

rancid bear Mar 6, 2021, 12:34 AM

#

@lime pilot Your suggestion is already an option.

Go to your panel settings. Then Reaction Settings. At the top you will see a slider called Support Team Only. Make sure its green. Then press save.

Then go to the panel message and remove the part that says "press/click [insert reaction] to close ticket." That way members don't think they can do it and begin asking where the reaction is.

proven grail Mar 6, 2021, 2:15 AM

#

my transcripts are failing to save

upper flower Mar 6, 2021, 2:23 AM

#

Give the bot access to the channel you are trying to get transcripts sent to

proven grail Mar 6, 2021, 2:28 AM

#

i have which is weird

#

ive also got it set in the dashboard as well

scenic plinth Mar 6, 2021, 2:55 AM

#

If you edit the panel whilst the issue happens to have it saved then it won't work. I usually resend the panel but the tickets I have open when editing the panel I have to manually send the link in the channel.

strange horizon Mar 6, 2021, 3:26 AM

#

How do I setup the BOT

scenic plinth Mar 6, 2021, 3:39 AM

#

strange horizon How do I setup the BOT

$help setup

humble sequoiaBOT Mar 6, 2021, 3:39 AM

#

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

keen ermine Mar 6, 2021, 4:21 AM

#

yo

#

so i cant find all those embeds for the Panel name and all that in the .xyz website anymore

#

@hybrid dagger

#

sry for ping need help :)

#

@scenic plinth

#

someone sry for ping pls help :(

#

sry

hybrid dagger Mar 6, 2021, 4:24 AM

#

keen ermine <@!332594810106150913>

You will get ban if you keep pinging.

keen ermine Mar 6, 2021, 4:24 AM

#

sry

hybrid dagger Mar 6, 2021, 4:24 AM

#

Open a ticker in #🎫│make-a-ticket

scenic plinth Mar 6, 2021, 4:25 AM

#

Please do refrain from pinging. However if it's with the documents I can't exactly tell you. If it's something with the bot not sending embeds I can try and help.

keen ermine Mar 6, 2021, 4:25 AM

#

sry

#

nvm

upper flower Mar 6, 2021, 4:51 AM

#

.slowmode 8s

tepid islandBOT Mar 6, 2021, 4:51 AM

#

Developerツ#1234

check Slowmode for #🆘│community-support has been set to 8 seconds.

forest goblet Mar 6, 2021, 7:14 AM

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@lime pilot Your suggestion is already possible! Go to the dashboard > your server > panel configs > select your panel > reaction options > close ticket > enable "Support team only".

broken ridge Mar 6, 2021, 7:23 AM

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Is there a way to make it so that the bot pings me everytime a ticket is created?

humble sequoiaBOT Mar 6, 2021, 7:24 AM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

forest goblet Mar 6, 2021, 7:24 AM

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@broken ridge ⬆️

broken ridge Mar 6, 2021, 7:25 AM

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Thank you!

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thanks @forest goblet

iron nightBOT Mar 6, 2021, 7:25 AM

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Gave 1 Rep to 2x2Master (current: #1 - 9)

forest goblet Mar 6, 2021, 7:25 AM

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No problem.

jade topaz Mar 6, 2021, 10:10 AM

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There ain't a ticket leaderboard command?

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Mike

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And who uses slowmode in help channels anger

jade inlet Mar 6, 2021, 10:15 AM

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Slowmode is only active on staff days.. it's there family/stop day so they don't want to do cops i think 😉

forest goblet Mar 6, 2021, 10:17 AM

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jade topaz There ain't a ticket leaderboard command?

A ticket leaderboard would most likely encourage people to spam tickets...

jade topaz Mar 6, 2021, 10:18 AM

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How MG_Awkward

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Whoever closes a ticket gets the lb point

jade topaz Mar 6, 2021, 10:48 AM

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I can’t make a ticket on mine and my friends server

jade topaz Mar 6, 2021, 11:27 AM

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ticket tool down?

nova tide Mar 6, 2021, 11:41 AM

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jade topaz ticket tool down?

Nope

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@pseudo glen

forest goblet Mar 6, 2021, 11:47 AM

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jade topaz I can’t make a ticket on mine and my friends server

Where exactly are you stuck?

forest goblet Mar 6, 2021, 11:48 AM

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jade topaz ticket tool down?

$help offline

humble sequoiaBOT Mar 6, 2021, 11:48 AM

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How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

dim walrus Mar 6, 2021, 12:39 PM

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Is there some way of sending a message in a ticket without sending it to the user who raised it?

compact stump Mar 6, 2021, 12:52 PM

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the transcripts arent getting saved, all perms and control panel looks good

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once i switched from free-> premium it stopped saving

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(i dont have premium role here since my staff manages this stuff)

forest goblet Mar 6, 2021, 1:06 PM

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dim walrus Is there some way of sending a message in a ticket without sending it to the use...

That's not possible, the user can always see it. I reckon you make a seperate channel for that.

dim walrus Mar 6, 2021, 1:07 PM

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ah ok. we're trying out ticket tool as an alternative to modmail and in modmail you can put = before the msg to stop it sending

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we ofc have a mod chat but it was useful to discuss some things in the channel

forest goblet Mar 6, 2021, 1:08 PM

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@compact stump Natrix please enable the premium bot as it is shown below.

humble sequoiaBOT Mar 6, 2021, 1:08 PM

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Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

compact stump Mar 6, 2021, 1:09 PM

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forest goblet <@308183920015573004> Natrix please enable the premium bot as it is shown below.

it is enabled

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everything works except transcript

blissful dune Mar 6, 2021, 1:18 PM

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hello ?

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i want to open ticket how should i do that ?

mild path Mar 6, 2021, 1:19 PM

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where? here on the server?

blissful dune Mar 6, 2021, 1:19 PM

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yes

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there is no make a ticket

mild path Mar 6, 2021, 1:19 PM

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see #📣│server-news I'm sorry but I think they closed it for few days..

blissful dune Mar 6, 2021, 1:20 PM

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uh

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i want to donate something for people

mild path Mar 6, 2021, 1:21 PM

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DM?

forest goblet Mar 6, 2021, 1:27 PM

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@blissful dune The channel where you can make a ticket will be reopened in about 15 1/2 hours.

blissful dune Mar 6, 2021, 1:27 PM

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uff

forest goblet Mar 6, 2021, 1:28 PM

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@compact stump Make sure you have selected a transcript channel!

blissful dune Mar 6, 2021, 1:29 PM

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wait if im gonna dm developer is he gonna respond ?

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i want to donate something to developer giveaway to this server people

forest goblet Mar 6, 2021, 1:30 PM

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@lime pilot Please look at #779091596674859069, it says you get 20 days of premium when boosting 4 times.

forest goblet Mar 6, 2021, 1:31 PM

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blissful dune wait if im gonna dm developer is he gonna respond ?

DO NOT DM DEVELOPER, you will get banned for 48 hours if you do so.

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Wait until staff day is over.

mild path Mar 6, 2021, 1:31 PM

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Not banned if you report but uhm yeah

forest goblet Mar 6, 2021, 1:31 PM

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That doesn't sound like a report.

dusty jacinth Mar 6, 2021, 1:31 PM

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Ticket tool is not working for me. :/

blissful dune Mar 6, 2021, 1:32 PM

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if im gonna ping him ?

mild path Mar 6, 2021, 1:32 PM

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Aua

forest goblet Mar 6, 2021, 1:32 PM

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dusty jacinth Ticket tool is not working for me. :/

$help offline

mild path Mar 6, 2021, 1:32 PM

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blissful dune if im gonna ping him ?

NOPE

humble sequoiaBOT Mar 6, 2021, 1:32 PM

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How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

blissful dune Mar 6, 2021, 1:32 PM

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but i want to donate 😭

forest goblet Mar 6, 2021, 1:32 PM

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blissful dune if im gonna ping him ?

Please read #💬│general-chat, don't ping staff!

blissful dune Mar 6, 2021, 1:32 PM

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😭

forest goblet Mar 6, 2021, 1:32 PM

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You can try again tomorrow.

blissful dune Mar 6, 2021, 1:32 PM

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uhh

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i dont know if im gonna be able to

jade topaz Mar 6, 2021, 1:33 PM

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Hello, is there an easy way to set up the bot on mobile?

mild path Mar 6, 2021, 1:34 PM

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Maybe if you be so nice and friendly that @ developer doesn't say anything but therefore you have what I would say to write a long text and explaining all, and why now to "donate" maybe developer understands then?! -_-
||@blissful dune||

blissful dune Mar 6, 2021, 1:34 PM

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maybe\

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but in here or dm?

mild path Mar 6, 2021, 1:35 PM

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I think DM maybe but idk and no risk no fun xD

blissful dune Mar 6, 2021, 1:35 PM

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ye

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im gonna risk

pale bobcat Mar 6, 2021, 1:45 PM

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F

blissful dune Mar 6, 2021, 1:51 PM

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i did it

pale bobcat Mar 6, 2021, 1:53 PM

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#make-a-ticket

mild path Mar 6, 2021, 1:56 PM

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Wow

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See #📣│server-news

mild path Mar 6, 2021, 2:21 PM

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?

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So you want to make a Ticket Tool bot or what you mean @jade topaz btw per DM I can help you too maybe then in german?.. because of you name I ask..?!

snow matrix Mar 6, 2021, 2:29 PM

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السلام عليكم

nova tide Mar 6, 2021, 2:37 PM

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و عليكم السلام @snow matrix

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Lol he left

mild path Mar 6, 2021, 2:46 PM

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Lol

pine cove Mar 6, 2021, 2:56 PM

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What's the PREFIX for ticket tool again? I can't fine it. @mild path

jade topaz Mar 6, 2021, 2:56 PM

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$

pine cove Mar 6, 2021, 2:56 PM

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$

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Only that?

jade topaz Mar 6, 2021, 2:56 PM

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what do i do if the server won show up on the manage thing?

pine cove Mar 6, 2021, 2:56 PM

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Thanks