🆘│community-support

[stoic dirge]

I hope there is some french admin here

[tepid plank]

@here

[hybrid dagger]

open a french support ticket.

#🎫│make-a-ticket

[tepid plank]

bonjour

[spare gale]

?

[tepid plank]

croissant

[spare gale]

Nice

[tepid plank]

baguette

[spare gale]

Pour le support français, allez sur #🎫│make-a-ticket et cliquez sur le drapeau français

[gusty mesa]

For some time - after an upgrade, it seems - Ticket Tool was not creating ticket channels despite having the permissions to do so in the appropriate categories.

I fixed the issue by, against best practices, giving the bot additional server-wide permissions (Manage Roles and Manage [All] Channels). It seems the bot's programming was updated to check to see if it has these server-wide permissions before creating or closing channels.

Previously, we were able to deny server-wide permissions and just grant the bot permissions in the ticket categories. I hope this self-check change is reverted.

[pale pilot]

@gusty mesa it was no update on our end. Discord updated their permissions system for bots a while ago. For channel creations it needs additional permissions

[gusty mesa]

Ok, thanks for the info.

[pale pilot]

no problem

#📣│bot-news message here are all permissions listed that ticket tool needs to function properly

[gusty mesa]

Got it. Thanks for that link. I will update the permissions accordingly and have followed the channel. I agree with the "Discord decided to do some great 😉 updates to their permissions system" part 😄

[tepid plank]

Baguette.

[solid stream]

https://i.imgur.com/NhdO6NK.png

[jade topaz]

Hello, I have a problem, what happens is that I invite a bot ticket toll to my server, it appears on my server, but when I go to the bot page, it appears as if it were not there on my server, it appears only one section "invite", and I can not configure the bor, what do I do?

[solid stream]

the bot was offline, it should be working now.

[jade topaz]

ouh... thanks

[onyx jewel]

Is there a way to blacklist a role from creating tickets?

[rotund kite]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[rotund kite]

Scroll below and you can select your blacklisted roles.

Below the reaction selector.

[onyx jewel]

Thanks a lot :)

[lost perch]

how do i redeem premium

i purchased it but i dont know where to go from here

[worthy merlin]

anyone know how you'd go about making tickets able to be reopened by the person who made them?

[humble sequoia]

Redeeming premium (New)

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[wicked scroll]

@lost perch ^

[lost perch]

i set the server already

isnt it supposed to add a premium bot

[upper flower]

U invite the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[lost perch]

ok thats the part i was having issues with

[nova tide]

You can go here #🎫│make-a-ticket and open ticket so they will help
Link to the message
#🎫│make-a-ticket message

[rocky sand]

Hey why when someone react, the bot dont create a ticket?

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/814407692201885696

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
165/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Onjel#1234
User ID:
214373795706830848
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
77

[kind hollow]

How do I settle for a class in which they meet all tickets

[forest goblet]

What do you mean by that? Do you want to set roles who can see all tickets?

[kind hollow]

no

I want an Arab to talk to

[forest goblet]

@jade topaz I'm on phone, can you help out

[jade topaz]

ofc man

@kind hollow اتفضل صديقي

كيف بقدر اساعدك

[kind hollow]

كيف اسوي Category يجون فيها كل التكتات

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

هي من هون

[kind hollow]

اوك شكراٌ

[jade topaz]

ولا يهمك

[kind hollow]

شوف .

[jade topaz]

؟

[kind hollow]

اوكي اوكي لقيتها

[worn pollen]

Is it possible to stack the premium trail with my voting premium thing

wow my spelling... **trial

[vernal sedge]

when you add a reactions is there a way to have a custom text for every different reactions selected @me if someone can help

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[forest goblet]

@vernal sedge ⬆️

[vernal sedge]

so you have to do () with the emoji in it

[forest goblet]

Do you want to have multiple reactions on one panel? @vernal sedge

[vernal sedge]

yeah i wont 🆘 🙋‍♂️ ⛓️ with different text when they open a certain emoji

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[prime gull]

how can i make the tickets come in catogery not like that

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[prime gull]

thanks boss

[forest goblet]

No problem :)

[vernal sedge]

@forest goblet thank you ill give it a crack tomorrow and let you know if i need anymore

[forest goblet]

Okay 👍 No problem

[jade topaz]

Can someone set it up for me

[forest goblet]

You may try it yourself first. A guide can be found in #573205317870157855. If you encounter problems, please ping me so I can help you.

[jade topaz]

It doesn't happen @forest goblet

[forest goblet]

What doesn't happen?

[jade topaz]

The setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[forest goblet]

A guide can be found on the link above.

[jade topaz]

Hlo

Help me @forest goblet

[forest goblet]

What do you need help with?

[jade topaz]

I have added premium bot

But its prefix not working idk

Why

@forest goblet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[forest goblet]

See above

[jade topaz]

Ok

Let me do this thx

[forest goblet]

No problem

[jade topaz]

@forest goblet can i kick normal ticket tool

If i have premium

[forest goblet]

Yes, you can kick it once it works.

[jade topaz]

Kk

@forest goblet why this coming

[forest goblet]

Do you have Ticket Tool Premium?

[jade topaz]

@forest goblet i have 7 day trial

[forest goblet]

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[forest goblet]

This explains how to claim a ticket.

[jade topaz]

Bruh can u explain in short

@forest goblet i use this cmd there but this thing coming

Only coming

[forest goblet]

Use $claim

[jade topaz]

Done

Thx

[spare moss]

o/ I have a question, the payment failed (didn't have enough money, but now I have), will it retry automatically or I have to re-purchase premium?

[karmic fox]

How do I make it tag a role?

$role

$help role

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[karmic fox]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[forest goblet]

Please use #655832608835502080 next time.

[karmic fox]

Sorry

[worn pollen]

Hi can someone answer my this question ^

Also ignore my terrible spelling i spelled trial wrongly

[forest goblet]

I'm not sure, but you can try putting the code from your votes into the "Redeem premium" field.

[radiant moss]

It should work as it’s not a subscription

[jade topaz]

Why ticket got glitch everyday at this times

Please reply someone

[worn pollen]

Whats the glitch

[radiant moss]

Can you run $debug and make sure it has right perms

Or just resend the panel

[jade topaz]

Ok 1min

[solid stream]

The 2 glitch is discord visual bug

[worn pollen]

Yes

That discord visual bug cant be helped by ticket tool

[solid stream]

also discord rate limits reactions so it's hard to always get them removed.

(if one is actually stuck)

[jade topaz]

@radiant moss

[radiant moss]

Visual bug

Nothing can be done

[worn pollen]

Maybe try restart discord... works for me... or apparently sending a msg below it works too

[jade topaz]

@radiant moss it can not be fixed?

[forest goblet]

Try to close your Discord and Open it again.

And please don't ping us all the time.

[jade topaz]

I having issues that's why pinging

Not for useless thing man

[tepid plank]

How muck wood could a wood cuck chuck if i wood chuck could chuck wood?

[forest goblet]

@tepid plank #💬│general-chat maybe?

[tepid plank]

maybe so

[smoky trail]

احتاج مساعده
I need help

Hello

[tepid plank]

Hello?

[smoky trail]

Do you speak Arabic?

[forest goblet]

ما الذي تحتاج إلى المساعدة به؟

[tepid plank]

I can not..

[smoky trail]

لما ادخل عشان اعدل على البوت ما احصل السيرفر الي ابي اعدل البوت فيه

[forest goblet]

تسجيل الخروج في لوحة المعلومات وتسجيل الدخول مرة أخرى

[humble sequoia]

لا ترى سيرفرك في لوحة التحكم؟

ربما ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة التسجيل.
كيفية إعادة تسجيل لوحة التحكم.

ملحوظة :
تحتاج إلى أحد هذه الأشياء الثلاثة للوصول إلى لوحة التحكم.

1. مالك السيرفر
2. مسؤول السيرفر
3. رول لوحة التحكم

[smoky trail]

حسنا

[ember nexus]

anyone knows something about the new slash commands for bots?

[forest goblet]

https://cdn.discordapp.com/attachments/667560445975986190/814205014125969478/commands.mov You can see a little there

[scenic plinth]

It's only implemented for some bots as I believe the developer of one bot has the option to make them.

[jade topaz]

What does the bot mean by logging?

Do you know with which variable the user who has taken the ticket with the $claim tool can be put in the name of the channel?
Thanks for the help 🙂

channel_name

[jade topaz]

But when you set this variable, you get the name of the channel, what I want is to put the name of the user who has taken the ticket with the $claim.

user

It only says who has the ticket; none of the variables are for who $claim the ticket.

[jade topaz]

Thanks u for ur help 🙂

Welcome

[strong jolt]

can someone help it will not let me save transcripts

[jade topaz]

Have you tested or checked that you have set up a channel or method for saving transcripts?

[strong jolt]

yes

[fickle sparrow]

Hey, does anyone know how to make the bot ping a specific role when someone has made a ticket?

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fickle sparrow]

Okay thanks

[strong jolt]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[strong jolt]

i did that

[rose turret]

What seems to be the issue?

[slate nymph]

How can I do that when opening the ticket tag to a role. Already being created the option to open it

[forest goblet]

I can't send images in #💬│general-chat so here you go @cursive phoenix

[jade topaz]

erm, how do you edit the description of the ticket - when you open it?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[forest goblet]

@jade topaz ⬆️

[jade topaz]

ty

[opal anvil]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[tame sapphire]

is there a way to see what channel someone created when you only have their id?

[eager cargo]

I don't think so, you can check your server audit logs though

[tame sapphire]

ok ty

[gaunt topaz]

how do you make it so there are multiple ticket reactions in one message?

[river coral]

any idea why, since one month the ticket tool stopped logging the event in my ticket-logs channel ?

https://shiraya.s-ul.eu/g3DnG1E0even tho everything is still enabled in the settings

https://shiraya.s-ul.eu/nEo2prwM

i'm no longer getting the transcript :x

[turbid rose]

it gets stuck at saving the transcripts

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[scenic plinth]

Only way I can think of what is happening Hika is that you edited the panel and never resent it so therefore it does that, or your permissions were messed with so the bot can't Embed Links or Attach Files in the channel.

[jade topaz]

Hi, how do I change the box like message text in panel when people click the reaction mail.

[hasty falcon]

My server has ticket tool premium, how do we make it use the premium bot instead of the normal one

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[river coral]

Oh i might have edited the panel, i'll try by doing a new one

[small cliff]

Hello

I have a problem

[river coral]

rip still not working

[worn pollen]

@small cliff yes?

[small cliff]

How to setup the bot

[worn pollen]

In the dashboard (tickettool.xyz) @small cliff

[jade topaz]

Hello?? How do I change the message text on the box with bottom of reaction to emote

[worn pollen]

you will require premium for that.

[jade topaz]

......premium?

[river coral]

nvm i found out why, i never close the tickets with reaction, but with $delete instead, so even when i do $transcript, it doesnt send it to the ticket logs channel :x

[jade topaz]

How do I get premium?

[worn pollen]

you can buy it or vote at least 6 times for the bot or on @unbelivaboat

however u spell that bot’s name

[jade topaz]

Ah how do u vote on bots? From the website or dm on bot?

[worn pollen]

$vote

[humble sequoia]

Votes

Current Votes: 83
Lifetime Votes: 83
Linked Votes: 0

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 41 days, 12h, 0m
To redeem your current votes use $vote redeem

[worn pollen]

^^

Like that @jade topaz

[gaunt topaz]

When i try to combine panels it dont work

like it just posts 1

[worn pollen]

What do you mean by combining the panels?

[gaunt topaz]

like multipanel

[worn pollen]

Like sending 2 panels into 1 channel?

[gaunt topaz]

nono sending 2 panels in 1 message

[worn pollen]

Oh that i never tried that sorry cant help

[jade topaz]

Why it set up premium btw?

[scenic plinth]

That's mutli panel, a premium feature.

[rotund kite]

nono sending 2 panels in 1 message
$mp

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[jade topaz]

How much cost for premium?

[lost perch]

$6

about

[gaunt topaz]

6 a month

[runic frigate]

Is there a way to set up multiple ticket responses?
Reacting with Emoji1 prompts Ticket 1, reacting with Emoji2 prompts Ticket 2 ? Idk if that makes sense

[gaunt topaz]

Do you mean if they react with a emoji it creates a ticket, but in the same message there’s another reaction that creates a different ticket?

[runic frigate]

Yeah, that's a much better way of explaining it 😅

[cedar gust]

I need some help

[gaunt topaz]

That’s multi panel, it’s only for premium users.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[runic frigate]

I have premium, must have overlooked this then!
Thank you kindly

[gaunt topaz]

No problem!

[gaunt topaz]

Whats up?

[cedar gust]

Sry it’s all good now

[gaunt topaz]

Ok, good.

[mint peak]

Hi

[gaunt topaz]

hey!

[lime flint]

Ticket tool is appearing offline as a bot and not working when reacting to the start ticket emoji.

[upper flower]

Can u open a ticket pls and ping me

[gaunt topaz]

#🎫│make-a-ticket

Click on the reaction that you want.

like the buttons on the bottom of the message, there is one for english support.

[glass rose]

i need help

[gaunt topaz]

Whats up?

@glass rose

[hollow shadow]

how to change the prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[gaunt topaz]

^

[jade topaz]

why wont my custom tag work?
example
rules
{dosent do anything}

[forest goblet]

What do you mean by "Custom tag"? Where did you input it?

[jade topaz]

in tags

[forest goblet]

Did you set a response?

[jade topaz]

yes

[forest goblet]

Remember that these only work in ticket channels, and you don't need to use a prefix. Try to make a ticket in your server and type "abuse" there, and tell me if it works.

[jade topaz]

nope

it deletes my command

[forest goblet]

Please show me the tag response.

[forest goblet]

Did you get a DM from ticket tool when sending the tag?

[jade topaz]

nope

oh im dumb nvm my dms are closed

[forest goblet]

Please also check if your DMs are enabled on the server.

[jade topaz]

im so sorry

[forest goblet]

No worries. Enjoy using Ticket Tool.

[pallid latch]

I just joined after buying premium, will I automatically get the role or does it need to be assigned manually?

[forest goblet]

Please open a ticket in #🎫│make-a-ticket so a staff member can give you the role. @pallid latch

[pallid latch]

Thanks

[forest goblet]

No problem. Enjoy Ticket Tool.

[static vessel]

do i need premium to make the bot ping a role when a ticket opens

[jade topaz]

Hello
How can I make a new ticket?

[plush trail]

how do i get tickets?

pls help

[river pivot]

I dont see my channels in panel

[plush trail]

where is a pannel??

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[plush trail]

how do i get tickets?

[forest goblet]

What do you mean by that?

Have you selected the correct server?

[forest goblet]

You can make a new ticket by reacting under the panel.

Please log out and log in again.

[plush trail]

@forest goblet what command should I use to put the assistance ticket ??

[forest goblet]

React with a flag of your choice in #🎫│make-a-ticket.

[plush trail]

thank you so much

[forest goblet]

No problem

[plush trail]

to use the tickets do I have to have the premium bot?

[forest goblet]

What do you mean by "use tickets"?

[plush trail]

can I send you a picture here to make you understand ??

[forest goblet]

Yes

[tough summit]

What is the cmd to ping the bot

[plush trail]

this is the server of a friend of mine could you explain me with which command I can do it ??

because I didn't understand which command to use

[forest goblet]

$ping

[forest goblet]

You don't need a command, just press on 📩

[tough summit]

Thanks

[forest goblet]

No problem

[plush trail]

and if i wanted to put in my server how should i do ??

[forest goblet]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[forest goblet]

Here's a tutorial ⬆️

[plush trail]

ok thanks a lot and sorry if i bothered you

[forest goblet]

No problem

[tough summit]

have you guys gotten any report of the bot being solw

slow

[forest goblet]

No

[worn pollen]

yes it really doesnt run at the speed of light

Apart from that it’s quite fast

[forest goblet]

Please run $debug in your server @tough summit

[tough summit]

What dose that do

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/814816553248751617

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
173/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Ducky#3279
User ID:
760198096041803806
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
81

[worn pollen]

why debug this server

[forest goblet]

Not here

[forest goblet]

I can see the response time in your server when you do it

[worn pollen]

Wait what how

[tough summit]

okey ty

[forest goblet]

I can see every response to this command in #debug-spam

[worn pollen]

wait omg u have perms there?

[forest goblet]

yes

I have <@&799500225579712543> btw that doesnt ping anyone

[worn pollen]

ohhhh didnt see that

U have too many roles lol

[forest goblet]

@tough summit Response time should not be higher than usual, there is nothing out of the ordinary

[worn pollen]

unless something happens to the bot that will be announced in #📣│bot-news but if that happens and the bot goes offline there wont be any response time at all, when bot goes offline there isnt a response

[obtuse elm]

Can I help too or r u guys good

[tough summit]

Okey because when we open a tickets it send 3 output of us opening the ticket

[forest goblet]

We're fine

[forest goblet]

Seems to be a bug, please #🎫│make-a-ticket

[tough summit]

okey ty

[forest goblet]

Np

[austere ferry]

Is there a way to make ticket tool print the whole transcript into an embed instead of or in addition to creating the html file?

[forest goblet]

Not possible, sorry.

[grim yarrow]

How do you inject the Key? I can't find an actual step by step video guide anywhere.

[nimble turtle]

Hi

[mystic hound]

Hello, need help with anything?

[jade topaz]

The website isnt showing the server i have the bot in, both the bot and myself have administrator its just not appearing on manage servers

[mystic hound]

try relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

AHh

Thank you

[mystic hound]

np 🙂

[jade topaz]

There thats worked thank you so much

[mystic hound]

enjoy the bot 😄

[jade topaz]

Can someone help me because I don't know what I did wrong?

a ticket is generated only if it is done by the owner

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pale pilot]

Check if you have any roles there

[jade topaz]

big L

[pale pilot]

check reaction options permissions then @jade topaz

[jade topaz]

when the user reacts to this envelope, it automatically withdraws, I don't have the strength to do it anymore. I've been trying to do it for the 3rd day and I still don't know what's wrong

[forest goblet]

Do you have the allowed role?

[jade topaz]

yes..

everyone who enters the server gets a role that is set to the ticket tool

this is my 4th approach, I did with the tutorials and it didn't work out either, I don't know what to think anymore. Maybe my server is enchanted

[mystic hound]

So every user gets the allowed role, and the bot deletes the reaction but doesn't create the ticket?

[jade topaz]

funnier I introduced another bot to help but gui is limping and doesn't want to use it

[mystic hound]

If this is the case run $debug to see if the bot has all necessary permissions

[jade topaz]

just like a user who has a role assigned to a bot, the reaction is removed and nothing appears, and as the founder / moderator does, everything works

the bot is assigned an additional role on the server that has access to everything.

something like a founder

this is crazy, because I understand if I did everything myself, I could be wrong, but I did it with the guides and then nothing

[mystic hound]

Did you perhaps accidentally blacklist the role or set the ticket limit to 0 or something?

[upper flower]

whats the problem?

[jade topaz]

user cannot create a ticket, because it disappears immediately and the rank of founder / moderator can already

and I can't figure out what kind of error I'm making, because I'm all set up as it should be

[upper flower]

dm me a server invite

wrong ticket bot

@jade topaz

[forest goblet]

Uhh what

[worn pollen]

Omg wow wrong ticket bot

[jade topaz]

nooo that was an old ticket bot I threw away, go it all the way down and see where I tagged you.

[upper flower]

I cant see message history in that channel

[jade topaz]

@upper flower creates miracles, thank you

[upper flower]

👍 Happy to help.

[kindred raft]

Hello ! Ticket tool is online on my server, I have 3 ticket tool panels: one for staff contacts that work and two for registrations to our tournaments that don't work. However I just looked at they have the same parameters so I don't understand: / when I do $debug it tells me this: ❌ - Manage Roles
❌ - Manage Channels. Anyone know what I need to change to make this ✅ ? (I asked someone from support but it hurts aha)

[forest goblet]

Donner l’autorisation Administrator devrait résoudre le problème.

[kindred raft]

Maintenant tout est en ✅ mais ça ne fonctionne toujours pas... le ticket ne s'ouvre pas

[jade topaz]

make a bot role and give it all permissions, then assign this role to the ticket bot.

@kindred raft est ce que la réaction s'enlève quand tu cliques dessus?

[kindred raft]

Je peux vous envoyer en mp la vidéo que je viens de faire pour vous montrer ce que ça fait quand je clique ?

[jade topaz]

oui :)

[forest goblet]

$transcript

[rigid totem]

hello I don't know why but the commande doesn't work. like $help doesn't do anything.

[forest goblet]

Yes it does.

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[forest goblet]

@rigid totem ⬆️

[rigid totem]

thank you

[forest goblet]

No problem

[rigid totem]

Ahhh les permissions

[fringe dove]

Is there a way to reset the number counter for ticket ID?

so it starts from 0001 again

[forest goblet]

At the panel configs > General settings, set the Ticket Count to "0".

[fringe dove]

Thank you so much! I was looking for quite a while, and you saved me so much time 😄

[forest goblet]

No problem

[plush plover]

Hee hello a question how can I change the language to the bot?

[jade topaz]

@forest goblet man i can make ticket but normal ppl with no power cant, even clicking on it

[grim yarrow]

I need help with loader

[jade topaz]

how to mark xyz role in embeds

{user} - creator, but i want mention the adminsitrator e.g.

[mystic hound]

can you make sure the role regular users have are in the allowed role section of your server configs, also make sure @ everyone or any member role that all users have isn't blacklisted

[mystic hound]

not sure what you mean by loader

[grim yarrow]

I was banned after just one game:(

[mystic hound]

you can change the language of the dashboard using the select language option, not sure on if that effects the entire bot though

[mystic hound]

uh..is it anything ticket tool related? this server is only for support with the @humble sequoia bot

[mystic hound]

i believe you're asking on how to make the bot ping a role, for instance your support role?

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[mental cave]

any idea what went wrong?

[wicked scroll]

the bot is not allowed to see/send messages on the channel you have defined

[mental cave]

Alright

So i need to change it in the cathegory?

[wicked scroll]

In this case, on the channel

and not ping support team, #546557408902905896

[rich lava]

oop-sorry

[mental cave]

you mean the channel where the panel exists?

[gaunt topaz]

The channel that your transcripts are saved.

[mental cave]

oh, i did not define this, but i thought the transcripts log is only for vips?

[wicked scroll]

@mental cave Send me the name of your server in the DM

[jade topaz]

why do i get something like ^, bots are set the same

when I click on one channel, it works normally, and on the other, something like this appears

You are not authorized to view message histories

[wicked scroll]

Panel Configs -> Settings -> Permission Options -> Edit User Opened Permissions --> Check: Read Message History

[jade topaz]

ohh

thanks

[wicked scroll]

Panel Configs -> Settings -> Logging Options -> you defined the channel "overwatch" and the bot has no permissions on that channel

[mental cave]

ohh i see ty!

mb

[wicked scroll]

Auto transcript is for premium only, however you can save the transcript manually

[mental cave]

How long does a deactivated ticket last until it gets deleted?

Or is it forever? :D

[humble sequoia]

Automation disabled

There's currently no ETA for when automation will be enabled again. The issue that's caused it to be disabled, us hitting rate limits, is tied to the increased load on Discord's servers. The situation's currently unpredictable, which makes it so we can't give you a fixed time.

[forest goblet]

@mental cave At the moment it's forever.

[mystic hound]

Until deleted.

[mental cave]

i see

[plush plover]

en donde esta esa parte?

[plush plover]

y una pregunta hay una manera de cuando se cerrar el ticket con una razon por ejemplo s!close Duda resuelta
and a question is there a way to close the ticket with a reason for example s! close Doubt resolved

[mystic hound]

No lo creo, pero puedes configurar el bot enviar la transcripción en dm

[plush plover]

y como lo ago?

[mystic hound]

en las opciones de registro en la configuración del pane

(not sure if this translation is accurate since im using google, you can get spanish support in #🎫│make-a-ticket if im not being clear enough)

[plush plover]

deve estar desactivado? o activado ajsjdjads

[mystic hound]

activado

[robust sandal]

Sr.Victo

and a question there's a way when you close the ticket with a reason for example s!close Doubt resolved
and a question is there a way to close the ticket with a reason for example s! close Doubt resolved

Spanish (es) → English (en)

[mystic hound]

(i took care of this already, directed user to spanish support if further assistance was needed)

[jade topaz]

how do I make the bot to show that message with to aopen a ticket react

[mystic hound]

as i said in general chat, refer to #573205317870157855 see instructions on basic setup including sending your panel, feel free to ask if you have any questions after reading it

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[mystic hound]

or that

[jade topaz]

ty so much

[viscid granite]

Hello there, How can i make the bot @ support when a ticket is created?

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[radiant moss]

@viscid granite ^

[jade topaz]

Hey there I have a question, is there any way to get a transcript of a ticket that was deleted by a staff member who forgot to click on the transcript reaction before they deleted the ticket?

[forest goblet]

No, not possible unfortunately.

[jade topaz]

okay no problem

thanks so much!

[coarse drift]

Starting about 2 hours ago, our ticket bot stopped respecting categories and is now placing all new tickets at the top of discord? Anyone seen anything like this before?

[mystic hound]

There is a limit to how many channels can be in a category, I believe its 50

[eager cargo]

haven't had that issue before, might want to try moving said tickets to the respected category

[coarse drift]

that may do it, checking

[eager cargo]

awesome

[coarse drift]

Confirmed, that was it, time to start yelling at people to close tickets!

[mystic hound]

If that's the case, you can set a "secondary category" for your tickets to move into once the primary is full

[coarse drift]

Thx

[mystic hound]

Anytime

[static vessel]

hey i have ticket tool premium on the panel but when a ticket opens it opens with just the normal ticket tool bot, can anyone help?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[forest goblet]

You have to enable the premium bot

[static vessel]

thank you

also how do i change the channel name of the ticket when its opened

[forest goblet]

You can do $rename New name here

[static vessel]

is there not an automated way of doing it?

instead of doing the command in the ticket

[upper flower]

do u have premium?

[static vessel]

yeah

[rotund kite]

Panel configs > Your panel settings > Ticket options > You can type in the name you want

In the ticket open and ticket close names.

[static vessel]

thanks

[austere ferry]

Why are people so against this idea?

#•suggestions message

This would be searchable within discord which would present big benefits for my community.

[forest goblet]

Because it floods channels. Also, please don't complain about your suggestion getting downvoted, everyone has their own opinion.

[austere ferry]

I was not complaining, I was asking

I was curious if there's a technical reason it would not work well. It seems like anything that is outside of the most typical use of this bot is seen as a bad idea even if it would be really useful in some case. Anyway, I mean basically I guess I'll need to make my own tool because even though this one is very very close to my needs, the slight changes to functionality I want are not supported and the community seems very against them.

[forest goblet]

An embed description can have 10000 characters at most, which can sometimes be insufficient.

[raven nimbus]

How do I access the ticket tool dashboard?

[austere ferry]

That's a good point! So if I implement this myself I may need to split across multiple descriptions. Oh well. I obviously am trying to do things that are slightly out of the intended scope of this app and even though it gets really close, it's just not quite sufficient for my needs.

[forest goblet]

Dashboard is at https://tickettool.xyz/manage-servers .

[raven nimbus]

Thanks lol

One more question how do u open a ticket I’ve used many boys but not this one yet

[forest goblet]

Just click the reaction below the message from Ticket Tool.

[raven nimbus]

Ah ok

[viscid granite]

ty sir

how to properly do the braket and @

got it

nvm

[tight tapir]

There is some place where I can see the last closed tickets (transcripts) since yesterday I closed a ticket but I did not download the file and I require it :/

[wicked scroll]

you need to write the name of the identical role (case sensitive)

[wicked scroll]

In your server discord?

[tight tapir]

yup

[wicked scroll]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[wicked scroll]

If you already have the transcript configured, it will show on the channel

[tight tapir]

ouch, so that transcript is already lost?

[heady turret]

if you didn't have the option set before or didnt manually save the transcript before closing, then you've lost it

[cursive thorn]

Hello tech. support and how to do it once created a ticket bot immediately pings the role example of a modernization or admin

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[cursive thorn]

✅

[eager cargo]

Anytime

[jade topaz]

Hey. When people mak ea ticket in my server, how do I make it so their name shows up in the new channel/ticket created?

[timid maple]

Is there away to blacklist like a muted role from making a ticket?

[eager cargo]

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

Quo any idea bro

[eager cargo]

Hmmm

[jade topaz]

it just shows Ticket-0003

[eager cargo]

Like this?

[jade topaz]

yeah

[eager cargo]

That's a premium feature I believe

[jade topaz]

im premium

[eager cargo]

Panel configs > Your panel settings > Ticket options > You can type in the name you want

As always, save.

[feral scroll]

How do I make it to where the bot will ping a role?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[feral scroll]

Is it possible for me to just give the bot admin permissions in order for it to ping a role that doesn’t have mentions enabled?

[eager cargo]

Yup

I had to check that out myself, seems like it works

[gentle falcon]

I purchased the whitelable and set up the bot but when I added it to a sever and went to create more than 3 tickets, it wouldn't let me. Is it because I'm not the server owner?

[eager cargo]

whitelable..?

@gentle falcon

[gentle falcon]

Similar to premium

[feral scroll]

It didn’t work for me

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[feral scroll]

Did you do anything specific?

[eager cargo]

It worked fine for me... I simply gave ticket tool administrative privileges, it then pinged the support team role while the @mentions were off

[eager cargo]

@gentle falcon

[eager cargo]

Check if you saved your ticket message with the {@rolename}

[solid stream]

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[solid stream]

I like to use the ID when I setup role pings

so the names can be changed later.

[eager cargo]

Smart

[feral scroll]

Ohhh! It worked now! Thanks so much!

[eager cargo]

Anytime

[gentle falcon]

Whitelable is a essentially a custom bot. I can customize its name, picture, and status but has all the functions that premium offers.

[solid stream]

If you give the bot this permission you should be able to disable the ping on the role itself.

[eager cargo]

So your not using ticket tool..?

If your not using TT can't help you on that one

[solid stream]

Ticket Tool doesn't currently offer a whitelabel version.

It's something I'm working on and It's really close to being added.

[eager cargo]

Awesome

[gentle falcon]

Nope. I'm a tired idiot and thought it was this bot when its another... I'm so sorry

[solid stream]

No problem

[eager cargo]

LOL, no problem man! Get some sleep!

[solid stream]

🙂

[feral scroll]

Sorry for all the questions, 😭 but how do I make it to wear a transcript is send to the logging channel? Is that possible?

[eager cargo]

Why wouldn't it be?

:)

Dashboard > Panel Configs > Edit the desired panel > logging options

[feral scroll]

Thanks so much!!

[eager cargo]

Anytime

[solid stream]

Quo - Enjoy the new role.

[eager cargo]

woah

amazing thanks

[solid stream]

[grim yarrow]

Anyone know if you are banned is it necessary to windows reinstall or can I just purchase a Spoofer?

[eager cargo]

I don't think that's TT related

[rotund kite]

mhmm, we're not windows spoofer support.

[grim yarrow]

Ok so i was banned. I made sure I followed all the steps this time, purchased a new RB6 game, but I was told to purchase HWID SPOOFER

[eager cargo]

yet again, we aren't windows spoofer support lol

[rotund kite]

Please head to the correct support for windows spoofer support

[grim yarrow]

Man this is what someone in your chat recommended to me earlier

[rotund kite]

We are unavailable to assist you here.

[eager cargo]

if ya got any TT questions, I'll be more than happy to answer them

[grim yarrow]

what is TT

[eager cargo]

ticket tool

@humble sequoia

[grim yarrow]

well that is a question. I am new here but not everything is as simple as you guys are used to lol. I am not very comp savy and maybe ADD didn't allow me to read any instructions on asking a question w'/o having to go through a long process.

[eager cargo]

I'm quite confused

[grim yarrow]

Me2

[eager cargo]

this channel is for ticket tool support only :)

Let's move this convo to #💬│general-chat

[grim yarrow]

so i have to go there to ask my question?

[eager cargo]

If you've got a ticket tool related question, ya can ask ti here

it*

[solid stream]

This is for #🆘│community-support

It could be for any bot I guess

It all depends on if you can get someone to help you.

[grim yarrow]

Ticket max reached...

[eager cargo]

Idk anything abt windows sppofers so sorry man can't help you

[solid stream]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[obsidian canyon]

hi, I'd like to use a custom emoji in my ticket tool's title, is it possible?

[eager cargo]

Not to my knowledge, I don't think TT supports custom emojis.

[obsidian canyon]

okok 😕 thank you

[eager cargo]

Anytime, and yeah it's just the default Discord emojis your allowed to use

[covert blade]

Hello I just added the not to my server and I was wondering how to add multi0le reactions to the support embed

Sorry about the spelling

[eager cargo]

I'm a bit confused, so you added the bot but you want more reactions..?

Do you mean panels?

[covert blade]

Yeah if that makes sense

I want to add multiple reactions to one panel

[eager cargo]

So you want to make new ticket panels

[covert blade]

Such as report someone or ask a question

[eager cargo]

Ohhh

[covert blade]

But all I'm one panel

[eager cargo]

So like this?

[covert blade]

Yes

[rotund kite]

It's possible, just do $id <your emoji> and paste the id inside your panel, then it'll appear as a custom emoji, but make sure tickettool has a mutual server with your custom emoji, it's best you upload it in your server.

[pseudo elbow]

how to use ticket bot???

[eager cargo]

oop

[eager cargo]

https://tickettool.xyz

There's the dashboard, if ya need some help setting it up lmk

[rotund kite]

#573205317870157855 also has the info. on setting up

you can always ask here.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[pseudo elbow]

yes I do, in fact I'm very confused

[eager cargo]

Alrighty, what are you tryna do?

Setup panels or what?

[pseudo elbow]

make a ticket setup..? sorry I'm new TT

[eager cargo]

haha np

[pseudo elbow]

so what does ticketing do exactly???

[rotund kite]

@obsidian canyon sorry for ping, hope this gets to you.

[eager cargo]

So you'll have a ticket panel embed message, users will react to it the panel message and it will open a private channel with them & whatever support roles you choose to have

[rotund kite]

You can check #🎫│make-a-ticket as reference.

Use demo ticket if you want, and yes, it works exactly like Quo explains.

[obsidian canyon]

this is what I get :/

[pseudo elbow]

so, a private channel...?

[eager cargo]

exactly what it is

[obsidian canyon]

i have ticket tool in the server where the emoji come from

[rotund kite]

Make sure tickettool has a mutual server with the emoji

can you send the emoji here?

[eager cargo]

Once your on your dashboard & logged in you can head to panel configs

[obsidian canyon]

nope, don't have nitro man

[pseudo elbow]

u use ticket tool for server support right?

[rotund kite]

Ok, head to #🎫│make-a-ticket, create an English support ticket, and I'll assist you there.

[eager cargo]

It can be used for anything you desire, whether its a ban appeal, staff application, general support questions, partnership requests

anything you want

[covert blade]

Sorry I missed what someone said if they did can you repeat?

[obsidian canyon]

I'm french if you prefer

[pseudo elbow]

aaa I see, I'm actually doing it for server support TT

[rotund kite]

ok, you can open up a french ticket

I also speak french

[eager cargo]

I believe that's a premium only feature

[covert blade]

I have premium

[pseudo elbow]

btw quick question, can you make your own message embed and then the ticket tool applies there? If I make sense

[eager cargo]

Awesome, allow me a second

[covert blade]

Ok thanks!

[eager cargo]

a bit confused on what you mean

[eager cargo]

np

If your just getting started on creating tickets with multi panels this should help you out

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[eager cargo]

@pseudo elbow ^^

Oop wrong ping

I meant @covert blade

[pseudo elbow]

oh okok! I'll let ya know if it improved^^

it's okay

[covert blade]

Thank you so much! Really helped me put

[eager cargo]

No problemo!

[covert blade]

If they had serveys i'd be going off lol

[eager cargo]

Lol

[eager cargo]

Awesome, have fun using ticket tool!

[crystal rapids]

Everytime I try to open ticket with the @pseudo glen in another server it doesn't create a ticket for me, it just takes my reactions then remove it.

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[crystal rapids]

It's not my server though.

[eager cargo]

So your having trouble opening a ticket in an individual guild that isn't yours?

[crystal rapids]

Well, I'm trying to create a ticket, and everytime I do it just doesn't open a #ticket-####.

https://streamable.com/nknxz7

That's what it is doing.

[eager cargo]

Alrighty, so you'd have to contact a guild administrator or someone who has access to the TT dashboard in said guild

[crystal rapids]

What do I tell them to do?

[eager cargo]

Screenshot this or copy & paste it and send it to them

You may also send them the troubleshooting site

[crystal rapids]

Alright thanks.

[eager cargo]

https://docs.tickettool.xyz/en/general/troubleshooting

[eager cargo]

Anytime

[covert blade]

One more thing

Can you change the name and the color of the embed message for tt?

The name of the bot*

[humble sequoia]

How do I pick the 'Color' I put in a Colour Name, but it doesn't work?

The 'Color' for your Embed/Ticket message has to be in 'HEX' format.
Where do I get the 'HEX' of my color(s)? You can go to any 'HEX' color picker website, then you pick the color you want, and copy and paste the 'HEX' into the 'Color' box, and then you're done, here's a website if you want to go straight away: https://htmlcolorcodes.com/

[rotund kite]

You can nickname the bot.

[covert blade]

You guys are the best

Thanks

[rotund kite]

np

[umbral cove]

Teo-0815#2425 has been silenced for 10m

Teo-0815#2425 | 631378914597666816

[mystic hound]

that moment when you think someone needs help but its just a rule breaker

[median wigeon]

i think he send the server link

or something else

[worn pollen]

whats the command claim for

like what does claim do?

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[forest goblet]

This @worn pollen

[worn pollen]

Wait but cant the support team just use $rename etc?

[jade topaz]

how can i do this

like do in 3 parts

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[forest goblet]

@jade topaz ⬆️

[jade topaz]

oka thanks

[forest goblet]

No problem

[worn pollen]

@forest goblet

[forest goblet]

Yeah but if they claim it's more automated because you can set the pattern how the channel should be called when claimed

[jade topaz]

now i did the panels but how do i send using $panel

[median wigeon]

if you want to combine them use $panel 1 2

[worn pollen]

$panel <panel id> <panel id>

[old lotus]

anyone knows if the bot has a feature to automatically save a transcript upon closing a ticket?

nvm

[median wigeon]

You can automatically save a transcript

[old lotus]

I found it, im just silly

[forest goblet]

This is a premium only feature, do you have premium?

[median wigeon]

but thats a premium feautuere

[old lotus]

yeah, thanks for the quick response bois

[forest goblet]

No problem

[old lotus]

this feature premium too?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[worn pollen]

Yes. Except description

[old lotus]

👍

[forest goblet]

Not entirely, you can edit the description of the embed

[worn pollen]

The hex code

[old lotus]

just look up color picker on google

[forest goblet]

#0000FF

[old lotus]

and then copy the HEX value

[worn pollen]

Yes but his example had custom footer

[old lotus]

yup

I mean u can try the premium for 7d for free ig

[mystic hound]

its very worth it i assure you

[old lotus]

[worn pollen]

whatever marked with 💎 on the panel need premium

Wow why my msg got lag

[lean yacht]

Hello tech support and how to make the bot write with the formatted text example >>>

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[forest goblet]

@lean yacht ⬆️

[mystic hound]

I believe you can find details on the trial here

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[lean yacht]

I mean how to make the bot write the text with a design example > to create a ticket click on 📩

hello

[mystic hound]

if you can't find your way to a start trial link in there, go to the dashboard of a server you want to redeem premium for, and you'll find the option like this

[lean yacht]

✅

[mystic hound]

you should just be able to format text by typing in the panel message ( dashboard ---> panel configs --> settings --> panel options --> edit panel message)

[old lotus]

ye its on the site (panel)

[lean yacht]

Doesn't work with decorated text like this >

new

[forest goblet]

I don't think quotes are possible in embeds.

[old lotus]

yeah they're probably not

[forest goblet]

new works though.

[mystic hound]

quotes don't work, no. you can use most other formats though

you don't have a start free trial option on your server dashboard?

[old lotus]

used it before?

[lean yacht]

Typed text style doesn't work like that > hello

hello

[mystic hound]

https://tickettool.xyz/manage-servers go to this, click manage for the server you want to start the trial for, and it should be visible there

if it isn't, you've probably used it before

[old lotus]

btw is the premium status per server?

(free trials too)

[lean yacht]

I have activated a Premium ticket

[mystic hound]

you can buy it per server, or at a discounted rate for multiple servers, free trials are per server

[old lotus]

👍

so knowledgeable 🥰

[jade topaz]

how do I put my tickets under a category

[median wigeon]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[tame citrus]

how to make a ticket

[weak rover]

can I ask a question

@fleet lantern I have a question

[mystic hound]

@weak rover ask your question, oh and please don't ping support members

[mystic hound]

Refer to #573205317870157855 for basic setup instructions

[weak rover]

when ticket tool was made

[mystic hound]

I don't know it off the top of my head but its probably in their doc ( tickettool.xyz)

I can check to see if I can find it

[forest goblet]

Ticket Tool was created Mar 19, 2019.

[weak rover]

ok thanks

[jade topaz]

someone tell me, if Guest generate a ticket and ticketool send a message after it is generated, is it possible to add another message?

Extra Message down.

[forest goblet]

That is not possible unfortunately.

[jade topaz]

and is it possible to do so that when a ticket is created, another bot will see it and automatically send messages?

[forest goblet]

This is possible, I'll DM you on that.

[native apex]

Lol how do I setup the ticket

[mystic hound]

Refer to #573205317870157855

[orchid surge]

hello,
is it possible for the bot to change the ticket channel name to the username of the person who opened it?
like if I do it it should say #ticket-Lalib9090 instead of #ticket-0001

[mystic hound]

I believe that feature is restricted to the premium bot only

[orchid surge]

im using the premium version

[mystic hound]

its under ticket options in your panel settings

[orchid surge]

oh alright thankyou

[mystic hound]

np

[mystic hound]

it should automatically transfer from your primary bot, if it doesn't its the same setup procedure as the main bot

unless you're asking how to buy premium?

alright so does my above statement answer your question or do you need help with anything else?

alright have a good day

[ionic willow]

Quick question, where do I find my Premium Key once I subscribed?

[humble sequoia]

Redeeming premium (New)

Redeeming premium on your server is really simple. Just head over to your Subscriptions Page. There you can select a server of your choice, which will get premium. You can change the server at any point.

[ionic willow]

oh so it's already active after doing that, I read that you also have to click redeem premium once you manage you server

[pale pilot]

that's for our old system (or if you are given a premium key)

[ionic willow]

I see! No problem then

[pale pilot]

don't ping our staff

and you can only do that with premium (claiming tickets)

[ionic willow]

Under settings in the panel Configs Tab

Ticket options, should be able to edit the message 🙂

[rapid nymph]

Is there a way to have one panel have two reactions for two separate types of tickets?

[median wigeon]

Its a premium feature

Its named

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[maiden kite]

How do I make it so people can only see their ticket

[compact stump]

"transcript failed to save"
what to do

[glass otter]

With disable "Keep Visible" in general settings in the panel options

[glass otter]

Run $debug in the ticket and in the transcript channel

[mystic hound]

you either haven't set a transcript channel or the bot doesn't have permissions within those channels

[prisma silo]

Question, i've been scratching my head on making a pingable role when a ticket has been made. Yet when i just casually add at.rank it doesnt seem to work like that?

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go! :D

[forest goblet]

Dang you were faster 😂

[eager cargo]

Lol

[amber ibex]

how do I get the id of a panel with premium?

[mystic hound]

(answered in general)

[lean yacht]

Why the bot does not ping the role that the person created he has administrator rights

[forest goblet]

Did you save your settings?

[lean yacht]

Yes

[forest goblet]

Please #🎫│make-a-ticket, this looks like a bug to me.

[prisma silo]

Thanks for the help!

[jade topaz]

@lean yacht are you sure that your opening the ticket from the same panel you edit it?

[mystic hound]

((it was dealt with in a ticket))

[jade topaz]

oh ok

[eager cargo]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager cargo]

There ya go! :D

Anytime

[wicked rivet]

Hello

[worn surge]

Hey! Is there something you need help with

[marsh jetty]

How do i redeem my premium key i got from voting?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[marsh jetty]

how do i edit ticket messages with premium?

[eager cargo]

Dashboard > Panel configs > Settings of desired panel > Ticket options > Edit ticket message

Make sure you've enabled the premium bot

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

You can also head to #🎫│make-a-ticket if your having further troubles :)

[opal heart]

Hey! I have a temporary admin role that I have added to the panel settings as able to claim the tickets. But while they can claim the ticket it won't rename the ticket

any ideas?

[eager cargo]

Hey! I've never had that problem before, you could try renaming it manually but the rename command is $rename [desired name]

You can head to #🎫│make-a-ticket if your having further troubles

😄

[opal heart]

I'll get the temp admin to try the command and at least that should let me know if its an issue with Discord permissions or Ticket Tool permissions 🙂

Thanks!

[eager cargo]

Anytime!

[opal heart]

Awesome fixed it 😄

[eager cargo]

Happy to help

[jade topaz]

Hi there! nothing happens when a user reacts to open a ticket. How can I fix that?

[eager cargo]

Interesting... try running $debug in your server

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[jade topaz]

does the user need a specific permission?

[eager cargo]

As long as the user doesn't have any blacklisted role... it should be working fine

If you don't have premium, make sure it's not enabled in Dashboard > Server Configs

I'd suggest opening up a ticket in #🎫│make-a-ticket :) Support members will be with you shortly

[jade topaz]

thank you

[eager cargo]

No problem

[jade topaz]

@eager cargo where can I find Dashboard - Server Configs?

[eager cargo]

https://tickettool.xyz/manage-servers

[jade topaz]

I am on the trial, is that an issue^

[eager cargo]

Then you can go ahead, log into your discord account, have it automatically authorize with Ticket Tool, then click the server you want to manage, you'll then be in that servers dashboard!

[jade topaz]

Should I invite the premium bot?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[eager cargo]

Go ahead and follow those steps if you have TT premium

[jade topaz]

I am already there

I just invited the regular bot

not the premium onw

[eager cargo]

If you'd like to use the premium features, you'd need to invite the premium bot

If you already have premium*

[eager cargo]

Shouldn't be

[wanton geode]

hey is it okay if I share screenshots of the problems I’m having with ticket tool?

ok so I joined a server where i have to verify by making a ticket. I had to enter a password but then I made a mistake and now I cannot retry making a ticket

Idk what to do about this

[eager cargo]

That means you've reached the ticket limit for said guild

[wanton geode]

ik that but I haven’t been able to access the server

[eager cargo]

Interesting... so you can't access tickets?

Elaborate

[rotund kite]

You'll have to wait, the ticket limit of the server is set as 1

[wanton geode]

More channels need to appear here

[rotund kite]

Until the ticket is closed/deleted, you'll not be able to create another one.

[wanton geode]

oh

[eager cargo]

That doesn't seem like a ticket tool problem, unfortunately I can't help you

[rotund kite]

Yes, that seems to be a server issue.

You'll have to probably contact the owner.

Or administrators in that server.

[wanton geode]

oh alright

thanks though

[eager cargo]

np

[wanton geode]

its alright

[runic ferry]

i’m unable to find my server to manage

i already invited the bot

though i relogged

[eager cargo]

Try re-logging into the dashboard

Oh

[runic ferry]

i am going to try one more time

[eager cargo]

Alrighty

[runic ferry]

no difference

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[rotund kite]

make sure you have one of the three things^^

If you have mange server permissions, it will not work, you need either one of the three.

[runic ferry]

i have this bot in many other of my servers though it will not show this certain server wanted. i did not edit the permissions it asked for i gave it full access

i’ve relogged 4 times

no difference shown, though the bot is in my server with my verification system role so it has channel access as well

wait

i see the issue

[eager cargo]

Make sure you have one of these three permissions

[runic ferry]

i am not the server owner nor an administrator

let me adjust that

[rotund kite]

Ok, glad to hear that you have solved your issue.

[eager cargo]

Awesome

[runic ferry]

thankyou! my apologies i was not aware of that requirement as i was not thinking into it when it asked for the requirements

[eager cargo]

Haha, no worries. Have a good day!

[jade topaz]

are you allowed to link your alternate accounts to your normal account, and use those to vote for the bot multiple times to redeem more premium time ?

if not , please show me a source to support your answer ! ( unless you're support team )

[eager cargo]

hiya, I'd like to direct you to a #🎫│make-a-ticket so support team members can help you further :)

[jade topaz]

i asked in a ticket already !

but they didn't answer my question but helped me out with other questions i had !

how do you customize the message tickettool sends when a ticket is created?

[eager cargo]

It's quite easy!

Dashboard > Panel configs > Settings for desired panel > ticket options > edit ticket messages > Voila!

[echo wharf]

Hello, how i mention a role in the message text please

[wicked scroll]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[wicked scroll]

@echo wharf ^

[echo wharf]

oh ok thanks

[feral scroll]

Hello! I have transcript logs turned on, but it never actually sends a transcript to channel. What do I do?

[eager cargo]

Interesting... make sure you've saved :D

[rotund kite]

Did you set it to a transcript channel?

Make sure it has permissions to do everything it needs in the saving channel.

Use $debug in the logging channel for reference.

[feral scroll]

Yes. It’s the same channel that logs when a ticket is opened or deleted (that part works fine), but it never sends me the transcripts.

[eager cargo]

Try running the $debug command in the channel

[rotund kite]

It doesn't auto save unless you have premium and has enabled the feature.

To save, react to the save transcript reaction after closing.

[feral scroll]

Ohhh, I see!

[eager cargo]

Awesome

[jade topaz]

I have free prenium

Pls give me access to prenium chsnnels

[eager cargo]

If you've got premium you can follow the steps below :)

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Done now what to do

[eager cargo]

Now you can enjoy your ticket tool premium!

[jade topaz]

Oh ok

I also need acess to prenium channels in this server

Wait I will send a screenshot

See this

[eager cargo]

I believe the premium claim command isn't working atm, you can the $debug command in your server and copy that link, then open a ticket in #🎫│make-a-ticket and send that link in there

Support members will further assist you from there :)

[jade topaz]

Ok

[cold jackal]

is there an option that only allows one mod to respond to a ticket or would that be a premium function?

[eager cargo]

Sooo... just allowing one person to handle tickets?

[cold jackal]

yes

[eager cargo]

Alrighty, your gonna want to make a desired role for that person & add it to the support roles in the dashboard

that way you can have it so they just have access to said tickets

[cold jackal]

okay, but what if i have a team of people who have that certain role, but i only want one person to respond to a certain ticket without having all the others being able to see into the ticket/type in it

[eager cargo]

Like I said, you can make a desired role for that one person e.g "Support" so only they can see the tickets created in said panel

[cold jackal]

oh okay, thanks for the help : )

[eager cargo]

Anytime!

[jade topaz]

hello, so i added the bot to my server and i tested, but i was wondering how to get in contact with the person who started the ticket, i have an alt acount and when i make a ticket it doesnt do anything, on my admin acc it makes a new text channel that only staff can see

[median wigeon]

Do you have the right perms

Normally he has to add the person automatically

[jade topaz]

the right perms for my self or the bot?

[median wigeon]

For the bot

[potent nacelle]

is there verify reaction for ticket tool

[forest goblet]

@potent nacelle What are you trying to do?