🆘│community-support

[merry sentinel]

@jade topaz is there a way I can edit who can access the ticket?

[forest goblet]

Kein problem ich kann auch Deutsch

Wobei brauchst du Hilfe?

[forest goblet]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[merry sentinel]

It only works with users and not roles?

[jade topaz]

first of all please dont ping me

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[merry sentinel]

Sorry for the ping and thx

Ik how much pings are annoying😭

[forest goblet]

was?

[tribal cedar]

Just telling you what I do for roles. Personally I just edit the channel and make the role not be able to view the channel. I use this for tickets with sensitive user info that shouldnt be public beyond an admin level. In my case my transcripts can be seen by all supporter roles as well so I have to clean the ticket before I close it in order to not have that info in the transcript as well.

[merry sentinel]

So I have to edit it everytime?

[tribal cedar]

I mean ... If you do as the supporters here said and add roles into the cpanel then yes afaik you cant exclude a role on $remove however I havent tried it tbh

Def do as support is saying though and define what roles CAN see the tickets to begin with

[grave kraken]

hi

[tribal cedar]

What Im saying is for instance I have supporter and admin roles listed in cpanel for tickets. Sometimes theres info that I dont want supporters to have or its a complaint against a supporter. So I just do as I said and mark supporter role not to view

[forest goblet]

Hi, what can we help you with?

[merry sentinel]

Ohhh alr thanksss

[forest goblet]

@jade topaz welp

swear bypass

[jade topaz]

@grave kraken read the rules please!!!

اقرا القوانين حبيبي

[tribal cedar]

I dont mind at all hf and gl

[forest goblet]

Oof they got muted

[jade topaz]

yep by dyno lol

[tribal cedar]

pwnt couple nice additions in recent update imo

[vocal vector]

Can you make a ticket automatically delete itself once closed after a certain period of time?

[tribal cedar]

Not a certain period of time no

Right away yes. By turning off two steps

The issue i ran into was closing a ticket and deleting it didn't ensure the user saw the admins responses

Dm'in them a transcript fixed that for us anyway.

[vocal vector]

Trying to give the user the chance to reopen the ticket for a short time and then remove it, not a worry if it doesn't. Thanks. :)

[tribal cedar]

Ah gotcha. I suggested awhile ago tickets that have no text from the ticket opener in a certain period of time auto close maybe they could add your idea as well if they do mine. Would be useful to have that in my circumstances as well however I'm sure I would have to blacklist a lot of ppl because they don't take hints well

[upper timber]

is it possible to change the bot language?

[tribal cedar]

Output? Or cpanel? The output can mostly be configured to be another language as long as you edit the default responses and ticket messages

As far as the entire display. I'm not positive

[ember nexus]

if i vote for this bot, its possible to get a free premium?

[rotund kite]

mhmm

every upvote is worth 12 hours of premium

you need at least 6 votes to redeem premium

use $vote

[ember nexus]

and if i vote for 100 times, how many hours of premium i will get? xd

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[rotund kite]

*50days

please use $vote in #655832608835502080

[ember nexus]

so if i vote 6 times, i will get premium for 12h only?

[rotund kite]

72 hours

[ember nexus]

sorry

[rotund kite]

each time is worth 12 hours

[ember nexus]

i dont understand xd

[rotund kite]

ok, it's fine, we just don't want people spamming lots of bot commands in a support channel

[ember nexus]

hey, i just voted in both websited but only one vote counted in my account ;/

[pure sparrow]

What command do I use to make a ticket?

[ember nexus]

#🎫│make-a-ticket
use this channel to create a ticket

[pure sparrow]

No, like in my server.

[ember nexus]

lol.. you need to set up from ticket tool website i think xd

[sudden solstice]

Hello

$link

[jade topaz]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

Hi there! Sometimes tickets don't close. Anything to do about that except deleting the channel?

[warped osprey]

How do i blacklist someone from making tickets?

nvm

[jade topaz]

Is there a way to set this up for new invites coming to my server for verification?

[clear vault]

Why

??

[forest goblet]

You have to put {@Stáffs}, not @Staffs.

[clear vault]

ok

1m

[azure robin]

Hey, do I make a ticket if there is a bug with the bot that I have discovered?

[forest goblet]

Please tell me about the bug first.

[clear vault]

thx

[azure robin]

I am trying to setup one of my ticket panels to stop people from sending messages once the ticket is closed. However the bot applies both opened and closed ticket perms on creation of the ticket.

Making my ticket users unable to message

[forest goblet]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[azure robin]

I want them to keep view of the ticket they opened till we delete it, but be unable to message when we close or they close the ticket

^ I did this

[forest goblet]

Have you set the Send Messages at User opened permissions to the green tick?

[azure robin]

Yes, and likewise with the closed permissions, the Read Messages perm was green tick and Send Messages perm was red cross

On open, the perms would both set at the same time and cancel each other out

[forest goblet]

Seems like an actual bug, please #🎫│make-a-ticket to report it.

[azure robin]

Thanks

[jade topaz]

Hello everyone, I just configured the bot ect .. everything works perfectly but just a little trick, when customers open a ticket they don't see it, or do they find this permission?

[forest goblet]

Make sure Read Messages is enabled for User Opened permissions

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[jade topaz]

https://prnt.sc/101r5ma They have all the permissions

[forest goblet]

Please run $debug in a ticket channel.

[jade topaz]

Always nothing :/

Okay its good, its just bugs in groups thanks !

[forest goblet]

Someone else reported this bug earlier already...

[pallid forge]

Is it possible to automatically add a role to a person inside the Ticket?
I.e if I type "roleFBG" it will add the role: FBG to the person creating the ticket?

[forest goblet]

Sorry, that is not possible with Ticket Tool.

[pallid forge]

Thanks for the reply. Do you know if it's possible in any way?

[forest goblet]

When exactly should the role be added?

[pallid forge]

As soon as possible

We got a World of warcraft server where we try to limit toxic trolls and people have to prove their identity. We manually have to add roles to every new user. If we could make that step easier for us, it would be insane as we got ~8000 users.

[forest goblet]

So as soon as the ticket is created?

[pallid forge]

No, when we have verified and written a command to grant access.

Right now, we have to right click the users name, scroll through the role list and add the role.

I want to try and remove that step.

[forest goblet]

Would it make sense to use a command in order to add the role?

[pallid forge]

Yes, a command that adds the role would be helpful

[forest goblet]

Yeah I can DM you on that later. That is totally possible with a different bot.

[pallid forge]

That would be truly amazing.

[jade topaz]

How do I settle like this? In the first words of what is opened Tikit

[median wigeon]

$help panelmessage

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

Is it possible to place a sign in the place where it is written + How is the rank of the rank?

@median wigeon

[ember nexus]

one question, i just forgot to use my free trial of premium in ticket tool and just activated premium with licence, now i will not get that free trial again?

[pastel gale]

The bot can't find servers.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

@pastel gale Read that please

[pastel gale]

This is where he doesn't find Servery.
@forest goblet

[forest goblet]

That looks like a bug, please #🎫│make-a-ticket

[solid stream]

Logout and log back in

the servers name will fix itself.

[vocal hollow]

how to make a ticket?

[radiant moss]

#573205317870157855

[drifting trail]

Channel Locked

🔒 Bot Maintenance - Read #📣│bot-news 🙂

[jade topaz]

hi

[median wigeon]

Always skeleton first

After a lockdown

[jade topaz]

ofc

lol

[tiny minnow]

Hello I can see where the new additions of the update?

[forest goblet]

There are no additions, however the stability was improved. @tiny minnow

[tiny minnow]

Ok thanks to you

[jade topaz]

J ai rien compris besoin d aide svp

[plucky fog]

How much traffic can this bot handle? We are trying to make an appeal system for a server with around 40k members

[azure robin]

Is the premium prices shown in USD on the ticket tool website

[queen hinge]

Yep

[azure robin]

Sweet as

[queen hinge]

That should easily work.

[sour vale]

hello, the bot on my server was working perfectly until it stopped giving, now when I go to the area that appears our servers, just say to invite the bot and not to go to the control panel what do I do?

sorry if my english is bad but it is because I am from Portugal

[hybrid dagger]

Reinicie a sessão e tente novamente.

[jade topaz]

Is there a way I can make it so when someone opens a ticket It says what subject

[hybrid dagger]

With command style ticket its kinda possible. (Premium Feature)

[jade topaz]

dammit

[hybrid dagger]

$new (reason)

[jade topaz]

really dont want to pay 😐

[hybrid dagger]

you can even open tickets in behalf of an user with reason.

[pallid leaf]

Hi, where is the option to move my premium bot to another server?
A: Moving your premium is easy, Simply select your new server using the dropdown and save.

I don't see any drop down

[hybrid dagger]

under Server Configs

Config Backup & Restore (Server Owner Only)

[sour vale]

Tenho que sair da sessão e esperar um pouco e iniciar novamente?

[pearl tide]

is it possible to reset tickets?

[hybrid dagger]

Não, deve ser instantâneo

[hybrid dagger]

You mean ticket count?

[pearl tide]

yes

[hybrid dagger]

Set the Ticket Count in the Panel configs > General settings to 0

[pearl tide]

ty

[sour vale]

Ata, então vou esperar uns 10 min e depois digo algo

Obg desde já

[hybrid dagger]

Você também pode tentar um navegador diferente

[ember nexus]

After i combine the panels for get all emotes in the same panel, now i cant change panel's text, how i can change it?

[solid stream]

Update it on the dashboard and create it again the same way.

the first panel used is the one the text is pulled from.

[ember nexus]

ohh... okey thanks

[ember nexus]

im trying to use a specific photo at ticket creation but its not possible, this is the link: https://i.imgur.com/ouEr7AG.png
actually it doesnt work any photo from imgur, and yes im a premium member

[humble sequoia]

What are the direct URLs?

A direct access URL is an easy to read URL that users can enter to get to a specific item, document, page, category, or perspective, in which our bot TicketTool can read and get it displayed in your 'Panel Message' or your 'Ticket Message'.

Where can I get them?

The recommended way is to use 'Imgur', you can signup within a few minutes and then upload the image you want, and copy the URL of the uploaded image and paste it into one of the four boxes. There are alternatives to this, such as other image or video storing websites or using 'Open Original' of an image and paste it in (please be aware that if your image is deleted, Discord will automatically delete the link to it in a few days). Please note this requires 'Premium'. Imgur

Feb 21, 2021, 1:25 AM

[neat spear]

Help!!!!

[queen hinge]

@neat spear , whats up?

[neat spear]

I added ticket tool to my server for a day but the ticket tool dashboard still wasn't showing up my server!

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[neat spear]

Dashboard role?

What it is?

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 21, 2021, 1:37 AM

[queen hinge]

@neat spear ⬆️ ⬆️ ⬆️

[ember nexus]

its possible to link to other channel in ticket panel?
like this: #channelname <- link to other channel

[queen hinge]

Sure, use the ID for this.
<#Channel_ID>
Ex: [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[ember nexus]

wow... awesome, thanks xd

[queen hinge]

No problem, let me know if its working.

[ember nexus]

it looks epic now ;D

[queen hinge]

Do you have Premium?

[ember nexus]

yes i do

if i loose premium, all custom emotes, text and photos will be deleted from the panel?

[queen hinge]

No, they will stay.

Here's an Instruction about how to make a Multi Panel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[ember nexus]

i got the multi panel, just was fixing the text xd

[ember nexus]

but the emotes will still work too? the custom one

[queen hinge]

Yep

[ember nexus]

its possible to stop the premium time?

so i can use the next time when i want it

[jade topaz]

How do I reset a users ticket limit history if they reached their max tickets?

@violet granite

[violet granite]

Yoooo

a support ping

you love to see it!

[jade topaz]

What do you mean? You can’t help me?

[vagrant leaf]

Does anyone know how it can auto remove these reactions?

[rotund kite]

It should be able to remove the reactions if everything is correct and functioning, however at times, if users spam the reaction, or they spam it when the bot is offline, it will stack up.

[vagrant leaf]

Would it matter that my role is higher than the bot?

[rotund kite]

As long as it has the right perms, it should work.

[vagrant leaf]

Alright thank you!

[stoic minnow]

what to do? server is not displayed

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[rotund kite]

^^^^

[stoic minnow]

Thank you

[subtle kraken]

Hey there, is there a way i can set up my tickets to ping the staff role when they're opened?

[queen hinge]

Sure...

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[queen hinge]

@subtle kraken ⬆️ ⬆️ 🙃

[wispy canyon]

I need help

[queen hinge]

Hey @wispy canyon , please watch on your Ticket: #813015094010576938

Hello @jade topaz , how can I help you?

To make it more comfortable for you, #🎫│make-a-ticket in the Spanish category.

Yes?

Yes, if a Spanish Support member is only he will answer your ticket asap.

[tribal cedar]

Its not hard go through options on the cpanel when you are confused what the option does click the ? Mark

[daring patio]

Ik but I was looking for it and it wasn't coming up

On the web there is no option for panel

[jade topaz]

Uhm

[jade topaz]

Looked you at #573205317870157855

[daring patio]

ty

I did it 😄

[tribal cedar]

Then you should be good

[cobalt prairie]

hi i need help with the bot in my server please help me

[tribal cedar]

With what specifically?

[cobalt prairie]

put me as support team

[tribal cedar]

#🎫│make-a-ticket

[cobalt prairie]

when someone create a ticket i can't see it

i have created a ticket

english ticket

[jade topaz]

No problem :-)

[subtle eagle]

How can I change the articles in the places I marked Hello?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[queen hinge]

@subtle eagle ⬆️ ⬆️

[subtle eagle]

@queen hinge thanks

[queen hinge]

No problem

[ember nexus]

when i redeem vote, it will generate a code coupon? or it will be automatically apply to my account?

[queen hinge]

It generates a Coupon and sending it you via DM.

[autumn nymph]

How do I save the transcripts to dms

[tribal cedar]

Its in logging bottom 2 options above save

Send transcript when close or delete or both

[ember nexus]

and these coupons expire?

[queen hinge]

No.

[ember nexus]

its possible to stop the premium time?
so i can use the next time when i want it

[queen hinge]

No, once activated its not stoppable.

[robust sandal]

Azwa | Goldix722

I didn't understand anything please need help

French (fr) → English (en)

[ember nexus]

why i cant vote in top.gg? every time i try to authorize, it says me to login again and i cant vote there ;/

[glass otter]

We are not in the top.gg support server. And the votes from top.gg were not count for the ticket tool premium

[spiral oyster]

I can't see my server in the dashboard. I've already tried to relog it

[forest goblet]

Do you have Manage server perms?

[spiral oyster]

of course

i'm the owner

[forest goblet]

Is it in your server already?

[spiral oyster]

yes

[forest goblet]

Please run $debug in your server.

[coarse umbra]

Is it possible to change the name/logo of the bot with a premium plan?

[forest goblet]

No, that's not possible at the moment.

[coarse umbra]

Will it be possible in the future?

[tribal cedar]

The name is inside your own server

[coarse umbra]

Ye no shit.. But not the main discord name including the #. And the logo

You can rename the bot but that wont change the tag.

[tribal cedar]

yea? And have 100s of bots

[clever coral]

Hello, is there any way to edit the message attached to a ticket once we already make it?

[coarse umbra]

What are you even talking about rn? 100s of bots?

[forest goblet]

Please don't swear.

[tribal cedar]

Yes its in the ticket message section

[tribal cedar]

Idk figure it out youself smart guy

[clever coral]

Im a little confused, where can i find that?

[tribal cedar]

Panel config

Then ticket message

[coarse umbra]

All they would need to do is make a lifetime selfhosted plan if they would want to. Even if it is for 100-150 im sure plenty of servers would pay that as 150 is pretty much nothing for a full custom bot.

[forest goblet]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[narrow needle]

hey i was just curious if ticket tool can transcript an unlimited amount of messages in a single channel or if there's a cap at some number

[forest goblet]

It's always the last 1000 messages.

[median wigeon]

Discord changed that to a maximum of 500

messages

[forest goblet]

Wait how can they change it

[median wigeon]

thats a function of discord how many messages it can transcript, they have to change it on the dashboard of tickettool

[subtle eagle]

Will the settings remain the same when the friends are kicked from the bot and returned to the server? Or should we set it up again?

[sinful hamlet]

how do i change the name of this ?

[tribal cedar]

Is that a panel?

Settings -> rename panel

[sinful hamlet]

yeah

thanks

[tribal cedar]

Anytime

[sinful hamlet]

what should I name it ?

[tribal cedar]

Thats depends on your server

I use multiple panels so to distinguish what category the tickets about i use many

[sinful hamlet]

what a common name ?

[tribal cedar]

Tickets

[sinful hamlet]

if someone wants to report someone, sees a bug, or wants to claim something

[tribal cedar]

Do you have premium?

[sinful hamlet]

no....

[tribal cedar]

Tickets would be a general encompassing word imo

In the ticket message you can ask the person to state the reason for their ticket

[sinful hamlet]

oh from where ?

[tribal cedar]

Settings -> ticket options

Then edit ticket message

[sinful hamlet]

ok thanks

[tribal cedar]

Np

[twilit solstice]

It's not letting me log on to set up the bot

It says im not authorized to log in?

[neat moss]

How do I get the bot to ping my selected role when it opens a ticket

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[neat moss]

ty

tysm bro

[queen hinge]

Try to log in here: https://tickettool.xyz/manage-servers

[twilit solstice]

The bots in my server

When i try to log into ticket tool docs it says im not authorized

That's what I'm met with every time

[tribal cedar]

have your role added to dashboard roles in server config

WTH you trying to do 😛

[twilit solstice]

I'm trying to get the damn bot to work

But every time i follow the steps it says im not authorized

[tribal cedar]

what webpage you trying to use? tickettool.xyz?

https://tickettool.xyz/manage-servers

[neat moss]

how do I make it so users obtaining certain roles have access to the tickets opened use by my panel

other than adding the support role to them

[solid stream]

You don't need to login to the docs and you shouldn't, it's only for staff.

https://tickettool.xyz/manage-servers

[twilit solstice]

It says log into dashboard if you haven't already i try to log in and it says im not authorized

[neat moss]

I want some higher ups to have access to the tickets that I dont want to give admin or the support role but I still want them to be able to see the tickets opened

[solid stream]

The link I just posted is the dashboard.

[solid stream]

use the additional roles option for that, and set it's permissions to only read not write.

[twilit solstice]

But im logged out

[neat moss]

I dont see the additional roles optiuon

[twilit solstice]

Then when i log in im not authorized thats the problem

[neat moss]

oh i see it now

[twilit solstice]

The bot is in my server

[solid stream]

and here.

[solid stream]

what's your servers name/id?

[twilit solstice]

Survivor Haven

[solid stream]

https://tickettool.xyz/dashboard/813141616856399904

This is your dashboard link

Do you have the admin role on that server?

[twilit solstice]

Yeah

I click manage servers mine ain't there i relog it still aint there

I've kicked and re added the bot 10 times

[solid stream]

Are you logged in the correct account?

[twilit solstice]

Yeah?

[solid stream]

The bot is not the problem, it's currently in your server.

[neat moss]

ty @solid stream

[tribal cedar]

Im wondering if your role is called admin or if you actually have administrator on your role.

[solid stream]

and the dashboard sees it as in your server.

[solid stream]

Good point.

[twilit solstice]

Im aware it's in my server

Yes i have the administration thing i can kick ban and edit everything about the server

[tribal cedar]

having kick and ban doesnt necessarily mean that.

[solid stream]

here, try visiting it now.

[twilit solstice]

Nvm the owners a damn moron and didn't click the damn adminstration thing like i told him too 10 damn times

There we go thank jesus

[tribal cedar]

I would suggest since hes added administrator priv to your role that you add your role in the dashboard perms in server configs

[solid stream]

I gave your mod role dashboard access.

[tribal cedar]

Incase he removed the administrator priv from your role

[solid stream]

I really need to fix the bug with Manage Server

That permission should also give you access

(the one that lets you invite the bot..)

[tribal cedar]

Manage server?

Oh lol

[solid stream]

This

[tribal cedar]

You said that I thought you meant on dashboard

Sorry was answering with a question lol

[wicked rivet]

Hey, when I click on the emote to open a ticket, the bot doesn't create a channel

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[twilit solstice]

How do i get it to show the name of the ticket when one is opened?

They're all just saying ticket

[tribal cedar]

settings -> ticket options

Variables are at the bottom of the page

[median wigeon]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[twilit solstice]

Thanks boys

[tribal cedar]

Np

[twilit solstice]

Do i put the brackets before the server name?

I mean the ticket name thing

[tribal cedar]

Enclose the variables in {}

supp-app-{ticket_user_name}

[twilit solstice]

{$ticket_channel} so it would be that followed by ticket name?

[tribal cedar]

no remove $ and keep #

{#channelname}

What do you want to make your ticket name?

[twilit solstice]

I've got different ones

Like report a player

[tribal cedar]

And what format?

[twilit solstice]

Ticket channel name

[tribal cedar]

I would put {ticket_user_name}-player-report

As their tag said $ is added to all variables but should be removed before use

[twilit solstice]

So just type everything kike you did then?

[tribal cedar]

I mean if thats how you want it yes

[twilit solstice]

Aslong as the shit works idc 😂

[tribal cedar]

It would display a ticket from me as #enigma-player-report

[twilit solstice]

I hate coding with a passion 😂

[tribal cedar]

Just simple variables and a lot of helpful ppl here so dont worry

[twilit solstice]

So like that yeah?

[tribal cedar]

Yes but channels cant have a space

Common practice for me to include them so idk if the bot will

Pretty sure it will though

Doesnt every windows version have some sort of snip tool now a days 😭

[twilit solstice]

I did all that and its a premium option

Wonderful

[median wigeon]

oh oops didnt read the few sentences before this

[tribal cedar]

Well I had figured you had it cuz you said you have multiple tickets. Mb

[twilit solstice]

I do

[tribal cedar]

Doable just not with $panel cmd

[twilit solstice]

I didn't know it was a premium feature lol

Welp i just wasted my time 😂

[tribal cedar]

Its not expensive 😛

And completely essential for bigger discords. Either way sorry shouldn't have assumed

[twilit solstice]

It's ight

I'll just have to ask what the issue is 😂

I'd pay for premium but its not my server and i don't like recurring payments 😂

[tribal cedar]

You can put it in the ticket message.
Please state your issue in channel and a supporter will asisst in a moment

[twilit solstice]

I already went upstairs i'll do it tomorrow 😅

[tribal cedar]

kk same part we were working in gl

[twilit solstice]

Take it easy man thanks for your help

[tribal cedar]

Nps

[jade topaz]

hi, how do i make it so that people can only view their own ticket and not other peoples?

[radiant moss]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[radiant moss]

@jade topaz ^

[jade topaz]

oh, thank you!

its not working for some reason

[undone hawk]

dont understand this at all

[median wigeon]

what do you don't understand?

[jade topaz]

wait. are you meant to disable keep visible to stop people from seeing other tickets?

[undone hawk]

how to make ticket

[tribal cedar]

Invite the bot, set the options

#573205317870157855

[jade topaz]

can anyone help me please, i have no idea why my people can see other tickets

i disabled keep visible

[median wigeon]

can you send me a screen of it

your settings

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[median wigeon]

otherwise add roles here

[jade topaz]

i actually just removed a role from additional users

im going to see if me removing it fixes it

it fixed it 👍

thank you for reminding me

[rancid bear]

Are the tickets actually set up so the creator of it can close it as well as a staffer?

[tribal cedar]

Yes

You can set the permissions for close however

settings -> reaction options edit the close ticket settings

[karmic remnant]

i have a question, in my server i want people to open a ticket then use a poll to get their roles, is there a way i can do that with ticket tool because i find it anoying having to add a bot into each chat

[tribal cedar]

Well TT doesnt do polls but if your adding a bot why not give it permissions to see the channel?

[karmic remnant]

i have done that but each ticket makes a new channel so will have to add it to that one

whoops just realised i could add it from the website my bad

[tribal cedar]

Nps

[ripe violet]

I have multiple kinds of tickets, is there a way to make it so theres some way for staff to see which type of ticket it is

[tribal cedar]

I believe not without premium @ripe violet you can try $rename tho

[ripe violet]

Okay

[rancid bear]

Thank you @tribal cedar

[tribal cedar]

Anytime

[terse wren]

I cannot find an option to blacklist roles, to make it so they cannot talk, even in tickets? Is there an option that I am overlooking?

[tribal cedar]

Yes blacklisted roles

Server config tab

[terse wren]

I love overlooking easy things 🤣 Thank you.

[tribal cedar]

Anytime 😉

[raven ridge]

Hey

How to change prefix?

[rose turret]

How do you make this channel actually tag.

[tribal cedar]

Enclose it in {}

[rose turret]

didnt work

[tribal cedar]

$help tag

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[tribal cedar]

$tag

Man I gotta remember those

{#channelname} or afaik {#CHANID} will work too

[upper flower]

What’s up

[tribal cedar]

Since you got things in your channel name thats not normal use {#channelID}

[upper flower]

<#CHANNELID>

[tribal cedar]

Thatll work right dev?

Right

[rose turret]

Thansk

[smoky crag]

Hey there, so I am trying to help a future client to be able to see a mail envelope emoji to react to.

But he doesn't see it.

Usually from everybody else with normal roles (no admin roles) can see this mail envelope reaction emoji normally

[smoky crag]

Nvrm, resolved. It was this "User Settings > Text & Images > Show emoji reactions on messages."

[tame iris]

$ wont work

[solid stream]

use @Ticket Tool#4843 debug

to check your prefix

The bot responds to itself as a prefix always, if that still doesn't work it just doesn't have the correct permissions.

[dark crow]

how do i setup my ticket not, i invited to the server. what do i do next ?

[forest goblet]

Please have a look at #573205317870157855.

[jovial mesa]

How to change a bot image?

[humble sequoia]

Ticket Tool is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

[jade topaz]

@jovial mesa ^

[quasi swift]

hilfe

[forest goblet]

@quasi swift, wobei brauchst du Hilfe?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

@night monolith Have you tried this?

[livid cape]

how can i setup after deleting ticket to auto save receipt on a channel?

[forest goblet]

Do you have premium?

[livid cape]

no need to? months ago was using it fine

[night monolith]

Yep didnt work

[forest goblet]

If it works after retrying a couple time, then it's not that bad I guess.

[forest goblet]

If you have premium, you can automatically save them, otherwise you can do it manually.

[night monolith]

Thank you now it works!

[forest goblet]

No problem.

[ember nexus]

im a premium member but i didnt get the premium role, why?

[jade topaz]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[jade topaz]

@ember nexus ^

[ember nexus]

oki thanks xd

[jade topaz]

np

[ember nexus]

@jade topaz do you know if im premium atm and later when i loose premium, i will still use premium features? i mean i got custom emotes in ticket, it will be possible to use these emotes? or it will be deleted?

[jade topaz]

as i know some of the settings will stay and some will be removed but after your premium end you cant change anything marked with this emoji

edited*

[ember nexus]

okey, yeah i read it again... so can i know which settins will be removed?

[jade topaz]

i am not sure
but if you want you can make a ticket and one of the manager will help you with it

[ember nexus]

cool, ty

[jade topaz]

np

[olive wind]

What is the prefix for the bot?

[jade topaz]

the default is $ but you can change it

lol

[olive wind]

Alright thank you.

[jade topaz]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[jade topaz]

np

[lean herald]

it wont let me react to make a ticket on my bot?

[forest goblet]

Please run $debug in the channel with the reaction

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/813407425028685896

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
149/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
riles#4855
User ID:
629199956992851969
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime - ["subV2","subV1","time"]
Current shard:
1
API Latency:
80

[forest goblet]

That's not what I meant...

You should run it in your server.

[lean herald]

oh the command disnt work in mine

[forest goblet]

Does it have permissions to send and read messages there?

[lean herald]

yes

[forest goblet]

Please give it Administrator permission and tell me if it works then.

[lean herald]

still nothing

[forest goblet]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[lean herald]

does it have to be above certin roles?

[forest goblet]

Try it, I don't know how the permissions in your server are set up.

[wraith turtle]

anyone know if there's a way to search a transcripts channel for tickets opened by a specific user? i tried a from user: x in channel: y and also mentions: x in channel y but got no results

[forest goblet]

Not possible unfortunately.

[wraith turtle]

ugh that sucks. thanks for the prompt response.

[forest goblet]

No problem.

[teal glade]

comment on crée une new categori sur discord

[queen hinge]

You have to search for his "UID" in your Transcript Channel...

[robust sandal]

how we create a new categori on discord

French (fr) → English (en)

[wraith turtle]

that's what i did to the best of my knowledge.

mentions: Malasta#4248 in: hr-transcripts

from my server yielded no results and it should have at least 1

[queen hinge]

The UID looks like this: 130093306880196608

[wraith turtle]

oh, how do i look that up?

[queen hinge]

First Enable the Developer Mode for Discord

[humble sequoia]

How to turn on developer mode

To enable developer mode do the following:
[pc] go to settings -> Appearance -> developer mode
[Mobile] go to settings -> Behavior -> developer mode

[queen hinge]

Then Rightclick on him and click "Copy ID"

[wraith turtle]

perfect thanks.

[queen hinge]

@forest goblet , hast aufgepasst? 🙃

[polar hare]

Hello there, do you know a way to make the ticket invisible for every one except the support team ?
Sorry if someone asked and I didn't see it

[ember nexus]

change channel permisions, do only support team can read the channel history

[forest goblet]

Ja

[blissful dune]

how to suggest ?

its not letting me to do that

[forest goblet]

s!suggest Suggestion here have you tried that?

[blissful dune]

where Suggestion here i need to put my suggestion ?

[forest goblet]

Yes.

[blissful dune]

oky

it didnt work

😭

[neat glade]

is tickettool still down for anyone

[blissful dune]

no

@forest goblet its not working

[blissful dune]

or do i need to put space after !

[forest goblet]

Where did you try that?

[blissful dune]

here

[ember nexus]

try to put in #655832608835502080

[blissful dune]

oky

[stark heart]

People can access my tickettool through my phone but not computer! What to do

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

@stark heart ⏫

[jade topaz]

gn'(tg-yh

[forest goblet]

What?

[polar hare]

thanks for the help , but where can I find this setting ? On the bot's dashboard or in my server?

[ember nexus]

at your channel settings, make everyone to not read message history

in your discord server*

[polar hare]

but in that case, can they see the bot's message to open a ticket ?

or do they have to write the command after that? ( to open a ticket)

[ember nexus]

as you said before, you want to hide msg for everyone right?

thye wont see anything if you hide history of that channel, only support team can read the history

[polar hare]

I want to hide the ticket for everyone except for the support team and the user who opened it

[ember nexus]

ahh the ticket who opens, only can see support member and who opened

[rotund maple]

i tried making multipanels by using $panel 1 2 3 but it did not work

[forest goblet]

Do you have Premium?

[rotund maple]

for a short time yes

[ember nexus]

you need all the panels in the same channel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[rotund maple]

i made three panels on the same channel

[forest goblet]

Do you have premium right now?

[polar hare]

Last time someone opened a ticket, users could see it , not only the owner and the support team

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[forest goblet]

@polar hare 🔼

[rotund maple]

yes

[ember nexus]

try to open ticket again and then go to roles and see all channels as everyone role

[forest goblet]

@rotund maple Please #🎫│make-a-ticket to contact support.

[rotund maple]

like this right !!

[ember nexus]

show me panels in your channel too

[polar hare]

@ember nexus @forest goblet thanks for your help, everything is working well 🙏

[forest goblet]

Please just make a ticket in #🎫│make-a-ticket because we don't know the answer. @rotund maple

[rotund maple]

ok

[jade topaz]

How can I prevent a user from closing a ticket?

[forest goblet]

Panel configs > Reaction options > Close Ticket > enable "Support team only"

[jade topaz]

Thank you. 👍

[cyan crescent]

Hi can I get some help

[forest goblet]

Sure https://dontasktoask.com

[cyan crescent]

I have I problem with tickets in my server. Normal guys with simple roles can't react in my ticket channel. They have permission for react.

[forest goblet]

Do you have people blacklisted? Please ask a person for who it does not work to run $debug.

[cyan crescent]

I don't have anyone blacklisted

[forest goblet]

Please #🎫│make-a-ticket. Make sure to provide your server ID.

[robust sandal]

maxoupilou

how we create a new categori on discord

French (fr) → English (en)

[remote moss]

Bot isnt responding

help

[radiant moss]

Does it have correct peremissions?

[remote moss]

yes

whats prefix btw? (bot status is gone, i forgot)

[queen hinge]

"$" is the Normal Prefix

[remote moss]

also tickettool.xyz doesnt show the server ven if i relog refresh

ok thats working but site is not working propely

[vapid echo]

same

[remote moss]

i dont see the server ( i relogged and refreshed page)

[vapid echo]

Same

Now we know its the site or som

[tall mauve]

Hey so for some reason I am having trouble giving certain roles perms to close tickets...

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[tall mauve]

Yeah. the person has that role

[radiant moss]

Go under permissions options the. Support team and make sure the have all permissions

[ripe violet]

Is there anyway to make tickets autoclose after no messages

[tribal cedar]

Not yet but I know its been suggested

[glacial kindle]

is this code correct?

{{deleteMessage 809124106816716810 ((dbGet 0 "bug").Value) 1}}{{sleep 1}}
{{$a := sendMessageRetID nil "⭐To share a video idea type .suggest <idea>Troll messages will be punished.⭐"}}{{dbSet 0 "bug" (toString $a)}}

for sticky note?

[nocturne dune]

How would I make all of the ticket archives go to a specific channel?

[dark chasm]

Trying to make it so that the bot mentions the support team role when a ticket is opened, but can't figure out how to make it work. Anyone here have any ideas?

Literally in the FAQ and am blind.

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[queen hinge]

This Feature is very Sensitive, it has to be the Exact Name.
Ex: My Role On the Server: CoolStaff
{@CoolStaff}
{@coolstaff} would not work in that case.

[dark chasm]

Yeah I was looking at the FAQ and help before I sent the message,

And found it right after I sent it of course.

Thanks for the reply though ^^

[queen hinge]

No problem.

[charred wedge]

Я русский

Есть русская поддержка?

Hi

...

[forest goblet]

Перевод бот не работает

Я не говорю по-русски, но я постараюсь помочь вам с переводчиком

[minor bone]

Hello i need link

[humble ridge]

i payed for a donation and dont know the next step to getting a ticket into ssb

[blissful dune]

What link?

[minor bone]

Link bot

[blissful dune]

Link where you can invite ticket tool?

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[rotund kite]

If that's what you're looking for, look ^^

[blissful dune]

yay

[jade topaz]

hey can someone help me
im trying to to make it ping my support team, but it wouldnt ping
what do i have to do?

[jade topaz]

how to I get the message that members react to make the ticket

[humble sequoia]

-- moved to ticket --

[iron jetty]

Can anybody check eanglish tickets? I wait two hours for reply.

[jade topaz]

@iron jetty what your ticket?

mention it

[iron jetty]

Number 16450

[celest harbor]

The purchase made for this product was only for 1 month, but recently charged again, I would like you to cancel!

[forest goblet]

@celest harbor Please make a ticket in #🎫│make-a-ticket and wait for the billing team.

[celest harbor]

Ty

[forest goblet]

Np

[tall mauve]

hey is there a way to in the name of the channel for a ticket to have a persons name?

[forest goblet]

@tall mauve If you have premium, that is possible.

[tall mauve]

Aww

Is there a way to automatically save a transcript of tickets?

[forest goblet]

That also requires premium.

[tall mauve]

:L

[forest goblet]

You can get premium by voting for the bot like this:

[humble sequoia]

Votes

Current Votes: 6
Lifetime Votes: 20
Linked Votes: 0

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 3 days, 0h, 0m
To redeem your current votes use $vote redeem

[tall mauve]

Thanks.

[forest goblet]

No problem.

[gaunt eagle]

i can not find setings in dashboard

@fleet lantern

[forest goblet]

1. Do not ping staff.
2. What can't you find in the dashboard?

[gaunt eagle]

setings and sry

[forest goblet]

What exactly do you want to do?

[gaunt eagle]

set up the bot

[forest goblet]

#573205317870157855

[gaunt eagle]

k

[harsh stump]

Is there a way I can add roles to the tickets?

I tried looking through but I could find anything

Thank you. Is the website having trouble right now?

[forest goblet]

The bot is not responding to anything right now, please be patient

[harsh stump]

Ight you're good I was just curious 🙂

thank you for the help

[tribal cedar]

Premium also unrespnsive

[forest goblet]

Do you want the roles to see into every ticket?

[sage stone]

Is the bot offline i can't make a ticket here and i can't close the open ones in my server

[tribal cedar]

Afaik yes

They are looking into it

[vagrant pelican]

This - pretty sure we bought premium so the bot wouldn't go down...

[forest goblet]

This chat might be locked very soon

[tribal cedar]

Thats not why I bought it. Best ticket bot lol

[vagrant pelican]

it is by far

[forest goblet]

Premium still has way less downtime than the primary bot

[tribal cedar]

All bots go down. Happens. Sadly

[vagrant pelican]

but downtime recently has hurt our server a lot

I know i know

[tribal cedar]

They can't be blamed for the last one in anyway

That was discord api being dumb

[harsh stump]

yes

[forest goblet]

How to let support team see into a ticket
About support roles
A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.
How to set a support role
To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.
https://images-ext-2.discordapp.net/external/cxPvJ4UC2odHyo6_5pGppDtgcpAINo6IRm2S2pX8Obs/http/tickettool.xyz/help/support_role_v1.png
NOTE that the support role will not be able to see into tickets that are already created..

Sorry for the copypasta

[tough maple]

how do i setup the tickets

[jade topaz]

Is the bot down?

[forest goblet]

#573205317870157855

[forest goblet]

Please look at #💬│general-chat

[jade topaz]

Oh ok thanks

[drifting trail]

Channel Locked

🔒 Locked during outage.

[upper flower]

?Unlock

[drifting trail]

**Command:** ?unlock

Description: Unlock a previously locked channel.
Cooldown: 5 seconds
Usage: ?unlock [channel] (message)
Example:
?unlock #general
?unlock #support We're back everyone!

[upper flower]

?unlock #🆘│community-support

[drifting trail]

Unlocked channel #🆘│community-support

[ripe violet]

Thank you!

[compact isle]

hello

[rancid egret]

how do i save tickets?

[burnt vapor]

When you close the ticket, 3 reactions should appear. Click the Save Transcript option. You must have a logs channel so the ticket transcript can be sent there.

[humble sequoia]

229af-78e40-f1928-3a62f

Premium key

Key: 229af-78e40-f1928-3a62f
Duration: 15d, 0h, 0m, 0s

75547-9fca2-a3311-fc2a9

Premium key

Key: 75547-9fca2-a3311-fc2a9
Duration: 15d, 0h, 0m, 0s

f3ba0-2b8a6-b829d-6b078

Premium key

Key: f3ba0-2b8a6-b829d-6b078
Duration: 15d, 0h, 0m, 0s

[tired nova]

Hey, so I'm thinking about buying some more premium time. It appears the tickettool.onfastspring and tickettool.xyz/subscriptions are totally separate as the latest coupon is applying on .xyz but not .onfastspring. Do the staff know about this and is this intentional?

Please ping me if you answer this as I'm turning in for the night.

[upper flower]

Yes we switched payment providers.

So now u buy all subscriptions on https://tickettool.xyz/subscriptions

[digital flume]

Where are the multipanel howtos lol

@upper flower

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[digital flume]

Thanks!

[golden zenith]

So I created a category for my tickets to go, but if a member clicks for a ticket, the category doesn't appear for them, which prevents them from accessing the ticket channel they created... How do I fix this?

[jade topaz]

edit your category permissions or into the panel settings you edit the permissions for the User I believe

[golden zenith]

What should I set it to? I want it so that regular users aren't seeing the category, until they open a ticket

Open a ticket = unlocks category and ticket channel

I saw it work on a server using this bot, which is why I know there's a way to do it...

[jade topaz]

actually the category should not be the problem , check that the ticket permissions for "User" in the panel settings are correct and it will work (like allow Read Messages and Send Messagss)

[jade topaz]

I'm unable to make tickets in my own discord for some reason, could someone help?

Edit User Opened Permission, put read and write

[golden zenith]

It's been taht way

Let me see

[jade topaz]

When I click on this nothing happens, I've checked perms and everything.

[golden zenith]

Ok, so I think that it may be because I'm using "View Server as this Role" feature in the Roles settings. I'm the owner of the server, so that's how I would see the POV of a new member needing a support ticket. Anyway, it doesn't bring up the new category. Should I try it with an alt account to confirm that it's not just a glitchy Discord feature?

[jade topaz]

definetly

@jade topaz nvm

[jade topaz]

oh rip thanks

Oh did you mean offline? It's been online

i dont know, just give it time it just got back on, might take a while before all shards get back to working as intended

reactions cant be on you

alr

[golden zenith]

Annnnd that was the problem :)

on the alt account it works fine

[untold crane]

How to use the voting?

[jade topaz]

How can I make a link to my rules channel on the ticket? This works for {users} but this does not work for my “#546557408902905896”.

[jade topaz]

Hey @violet granite . This guy @blissful dune sent me a DM claiming he can give me Premium service.

[blissful dune]

:D

i do have premium

[jade topaz]

Is he authorized to do that?

[blissful dune]

tf you scared ?

i cant give you premium code or something, but i can invite premium bot to your server and fix your problem

[blissful dune]

why should i not be

[jade topaz]

Nobody has permission on my server.

[blissful dune]

:D

ok im done :DDD

[jade topaz]

I asked how to fix the ticket linking to #546557408902905896. But in doesn’t embed the link like it did when I was using Mee6 Welcome cards.

[frail tide]

do i remove the normal ticket tool bot if I have the premium bot

it is double posting

[blissful dune]

i did

i removed normal

[frail tide]

also how do i post a custom emoji in an embed?

[jade topaz]

Toxic wanted me to give him admin control of my server. Be careful.

[frail tide]

yeah - that won't happen haha

[jade topaz]

The guys nuts.

[blissful dune]

:D

[blissful dune]

umm go to google write emoji name and copy from page

[atomic pawn]

how can we use the voting system

[jade topaz]

I have a problem with my game account, can you help me solve it here?

[forest goblet]

What voting system?

[atomic pawn]

$vote

[humble sequoia]

Votes

Current Votes: 0
Lifetime Votes: 0
Linked Votes: 0

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 0m
To redeem your current votes use $vote redeem

[atomic pawn]

this

[forest goblet]

I don't think this is the right place to ask...

[atomic pawn]

staff arleady told me how

[forest goblet]

You can vote for Ticket Tool at the voting links and get 12h of premium for every vote

Oh okay

[whole path]

Help

I dont know commands how activate this bot

[humble sequoia]

-- moved to ticket --

[blissful dune]

$ prefix

[subtle cobalt]

I have invited ticket tool to my Discord. But on the website, my discord is not there?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[forest goblet]

@subtle cobalt ⬆️

[subtle cobalt]

Thanks!

[forest goblet]

No problem.

[glacial palm]

same

[undone jackal]

Support : Hello so i invited this Ticket Tool bot but on the website it still shows "invite" not "dashboard" or something like that any fix? @pseudo glen

[topaz carbon]

same problem

[undone jackal]

Yea

Yea

So slow

Me too

It took 5 sec to load up

[forest goblet]

The bot seems to be down, please be patient!

[undone jackal]

My broadband connection is so fast even fast than a speed of light but It took me 5sec to load up

I think so

Also bot was off in my server for 1 minute

I don't know why

[dire vortex]

Hello, a server i am working on where the bot is, dosnt work. And when i am trying to go in to you website/mange it, it says ''Invite''.
Can you help me?

[undone jackal]

Web has a prob will be resolving this

Pls wait

[dire vortex]

Thanks

[undone jackal]

@upper flower

[forest goblet]

Do not ping Developer!

[undone jackal]

Mm

[chrome drift]

Hi umm i invited non premium bot and i go to manage server and it's said invite but i already invited the bot in my server please try to fix this please

[drifting trail]

Channel Locked

🔒 locked during outage

[jade topaz]

why cant i go to my servers dashboard?

[subtle ruin]

me too

[jade topaz]

like when i invited it it just disappeared like cant even see the server on manage servers

[mystic hound]

$help dashboard

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[mystic hound]

$help relog

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[mystic hound]

yikes lol forgot the command.. @jade topaz @subtle ruin refer to the first faq under #799695838917820416 to find instuctions on how to relog

[solid stream]

$id

[humble sequoia]

<:pandablob:637851705828048896>

:pandablob:

[mortal kernel]

thx

[jade topaz]

nope

[mystic hound]

is your bot up and responding to $ping? if not its related to the outage mentioned in #📣│bot-news

[mortal kernel]

how can I use custom emoji in the panel message?

[grand hearth]

What do the Tags do and how do they work?

[undone jackal]

Is the bot now working??

[grand hearth]

Yes

[jade topaz]

fixed it

it was my browser not showing it

[teal flint]

I have a question 😅 why does the @pseudo glen bot, when prompted, it quits casiment directly? (si vous parlez francais, ca m’arrengerais)

[jade topaz]

Ahh le Français

[scenic plinth]

These send a response to a channel using a simple command. You can find more at the Ticket Tool Docs:

https://docs.tickettool.xyz/en/dashboard/tags

[tropic folio]

j'ai un problème on peut m'aider ??

[wild acorn]

Ticket tool has a user reporting system?

[storm adder]

is ticket tool dashboard working again?

[scenic plinth]

Copy and paste the name of the emoji such like 💯 into the panel message through the dashboard.

The emojis that require nitro however will not work. You would however have to reset the panel.

[scenic plinth]

Yes as they did announce it should be working.

[storm adder]

ok

[carmine crag]

How do I get the bot to tag roles when a new ticket is created? I want it to tag my support role like it does in this server:

But I tried to get it to do that and it doesn't actually tag the role. It just says @ and then the name of the role, it doesn't actually tag it.

[scenic plinth]

I looked into that and unless that's a unreleased feature no, there is not.

Users however may use a second or third panel (Varying on the server) to use them for reports.

[ember nexus]

still bot offline??

[scenic plinth]

Use the ID of the role in the format <@idhere> and see if that works. Using the name of the role doesn't exactly work.

[jade topaz]

how do i get the golden ticket in my server, i bought premium and its still the regular one

[scenic plinth]

No they should have fixed it by now as they announced.

[wild acorn]

But it would have to serve the user manually, and not by a command

Example

Report @wild acorn

[scenic plinth]

Have you tried inviting the bot? Try doing that if you haven't already.

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

[ember nexus]

why i cant vote in the botsfordiscord website? it says i already voted but its false, i didnt vote like 2 days ago...

[scenic plinth]

Qu'est-ce que c'est? Peut-être que je peux aider?

[ember nexus]

or it need to be at night time only?

[scenic plinth]

Are you talking about top.gg?

[tropic folio]

@scenic plinth sur le sit quand je veux custom le bot pour mon serv il mets invite allors qu'il est deja dessus

[scenic plinth]

Êtes-vous en train de dire que vous ne savez pas comment configurer votre bot? Essayez de vous connecter au tableau de bord et d'accéder aux paramètres, mais vous devez par défaut disposer des autorisations "administrateur" sur le serveur sur lequel vous souhaitez le configurer.

Voici le lien du panneau: https://tickettool.xyz/dashboard/814196586749362196/panel-configs

[tropic folio]

sur le site

que ca veut pas

[scenic plinth]

Assurez-vous que vous êtes connecté avec Discord et que le bot est sur le serveur et que vous disposez de l'autorisation "administrateur". Si vous ne pouvez pas, vous n'avez probablement pas l'autorisation de gérer les panneaux.

[tropic folio]

c bon la sa fonctionne mais se matin nn

[carmine crag]

How would I make it so people can react with different reactions to create different tickets for a specific reason, as seen here. I am assuming this is a premium feature?

[scenic plinth]

To change the reaction at all for a single panel you have to have premium, so in this case to have it like a mutli panel in one embed is highly likely a premium feature only.

[carmine crag]

Thank you.

[scenic plinth]

I jsut confirmed this, mutli panels and reaction changes can only be done through the premium bot.

[tepid plank]

SOME ONE HELP ME

How do I get the bot to ping my support team when a ticket is opened?

[tranquil magnet]

Why the bot can't see my server

[tepid plank]

How?

[scenic plinth]

You can do this one of two ways.

1 - In the "Ticket Options ---> Ticket Message" you can try {@Rolenamehere}.

2 - In the "Ticket Options ---> Ticket Message" you can do <@roleidhere>.

Both ways have seemed to work.

[scenic plinth]

Make sure the bot has permissions via it's role. If you are having difficulty seeing it through the "Manage Server" panel:

• Try relogging into the dashboard with your discord account.

• If this does not work, you likely do not have permissions to manage the dahboard. In this case have someone that has "Administrator" on their role set it up for you.

[tranquil magnet]

Thanks

[tepid plank]

Unfortunatly, both these did not work, do I need premium?

[scenic plinth]

The first way is Case Sensitive, have you made sure that the name is exact?

[heady gust]

how do I add a role to always see and send messages in the ticket? @scenic plinth

[tepid plank]

Ohhh, I put a capital T and my ticket ping role was a normal t! Thank you!

[narrow grotto]

Hi,when i choose a category for oppened ticket the bot not working :x

[scenic plinth]

Like a support team role? Go to "General Options" on the panel you are trying to add the role to, and go to "Support Team Roles"

Make sure you save it however.

[hallow garnet]

Is the bot working?

[tepid plank]

Yes.

[scenic plinth]

It doesn't work? Make sure you save it and try to resend the panel.

[hallow garnet]

Hasn't be working the best today.

[scenic plinth]

#📣│bot-news

[narrow grotto]

i'm sure ^^'

i try 3 times :x

this work

this not work

the ticket can't be openned :x

[scenic plinth]

Make sure the bot has permissions via it's role, if you denied it "administrator" you will have to gice it permissions to manage channels or atleast that category. The only other option would be to try another panel.

[narrow grotto]

i will try ^^'

ok it worked :x my bad i miss that after the bug of ticket tools ^^''

sry for this miss :x

thx so much

[carmine thunder]

Hey there, I can't seem to access my billing. The email I used to pay doesn't work

[jaunty egret]

How to make the tag of a word ping the staff

[solid stream]

Please use the manage button located on your servers page.

it's possible you used the old premium system and it's another button.

[carmine thunder]

This premium button also leads me to the subscription page

Honestly should just be fixed instead of making users do workarounds

[solid stream]

True, but in your case that's not the issue.

Open a ticket so we can help locate your order.

It's possible you used the wrong email.

[carmine thunder]

I received a payment confirmation with that email, though. It's also my Discord email and the only email I use

[solid stream]

You signed up with one using s.

[carmine thunder]

Using s?

[solid stream]

I'll dm you.

Sent you the email on file.

--Fixed over dm

[scenic plinth]

I don't believe this works through pinging a role, if you want you can try to do either {@Role Name} or attempt <@&roleid>. (First option is case sensitive)

If those don't work, you will have to work with the variables in the Tag Documents, which can be found at the bottom.

https://docs.tickettool.xyz/en/dashboard/tags

[solid stream]

$id <@&642118166243311646>

[humble sequoia]

<@&642118166243311646>

<@&642118166243311646>

[solid stream]

^ this can help get the ID of things.

[jaunty egret]

https://docs.tickettool.xyz/en/dashboard/server-configs

i can't

[scenic plinth]

You can't manage the server through the dashboard?

[storm adder]

idk how to setup the the ticket into channel

[scenic plinth]

Refer to this, if you are having teouble sending it, pick a channel from the dropdown after you have created the panel and click "send", just make sure tje bot has permissions to send messages there.

https://docs.tickettool.xyz/en/general/setup

[pastel blade]

Is there a way to close a ticket if I can no longer type in the ticket every time I go to make another one it tells ticket limit reached

And I can longer find the ticket

[scenic plinth]

The admin would have to have fully have closed it, otherwise it registers you still have one opened. If you still have your user on the channel it registers as "your ticket" and cannot create another if they have a ticket limit set for users. The way to close it would be through the channel intial ticket message, or a command by $close.

Normally this happens if the admin removes your access by removing permissions for your account to see the channel and not through the bot.

[pastel blade]

Ok

Thanks

[scenic plinth]

The other option is you can ask a admin with perms to run the command in the channel by doing $add {userid} without the brackets, or they can simply reopen it on the second embed the bot sends when the ticket is closed.

[scenic plinth]

@jade topaz

Edit the ticket message and include the role name (This is case sensitive) like shown in the below screenshots.

Make sure to save it

[jade topaz]

thanks

how do i get ticket tool to allow dyno premium into the ticket? ive tried adding the role to the category perms in the hope that it would inherit that but it didnt work

i just did that and now when i got to make a ticket it doesnt show up

@scenic plinth

[tepid plank]

How do I get ticket tool to ping the user after they open it?

[scenic plinth]

Did you save it? When you hit "Edit Ticket Message" ir should bring you to another pop up, you need to scroll down from that popup and save it or it doesn't work.

[jade topaz]

i did all that but now when i create a ticket the ticket doesnt even show up

like its broken or something

[scenic plinth]

Add the bots role to the support team roles via the panel settings as shown in this ss.

[jade topaz]

oh i see

ok, ill take a look at that

ive never done any of this before, so i didnt know that was a thing

[scenic plinth]

The bot may be down for some people, I don't know the reason why it won't show up of you saved it from the popup.

[upper flower]

bot is not down

what is the problem

[jade topaz]

i edited the bots message and now when i go to make a ticket it doesnt show up

[scenic plinth]

If you want it to mention just the user, do {user} in the ticket panel message.

[upper flower]

where? panel message or ticket message

[tepid plank]

Ok, Thank you!!!!!!!!!

[jade topaz]

ticket message

the top option

[scenic plinth]

I'm thinking it's just it not saving his option

[upper flower]

Did u press save

[jade topaz]

yes

[upper flower]

Okay open a ticket and a support agent will assist you

[scenic plinth]

Where did you hit save, the new popup or the popup where it says "Edit Ticket Message"?

[jade topaz]

bottom left where it says save

[scenic plinth]

In the ss I showed?

[humble sequoia]

-- moved to ticket --

[jade topaz]

ye

[scenic plinth]

There should be a save option from the place it gives you the option to edit the message, if tou scroll down and hit save.

[jade topaz]

i figured my issue out, thx Vxie

[edgy night]

how do you ping a role using ticket tool

[median wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[weary halo]

I'm usure as to why i'm getting this

Ticket Limit - 2/2

[upper flower]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[sinful hamlet]

I think this is broken

also why dosnt the @ here ping work ?

[hybrid dagger]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[sinful hamlet]

ok what about the first thing tho ?

[hybrid dagger]

hmmm never seen that. probably a visual bug, try re-loggin.