🆘│community-support

[amber cloak]

hihi! how can i make it so everybody can't see the ticket and only the user who opened the ticket + the staff members i have set can?

[rich ermine]

you need to set a support role in the ticket and then give the staff you want that role, that should work

oh cool im red

[median wigeon]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

how do i invite the premium bot (it said faster premium bot)

oh also i have premium

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[queen hinge]

@jade topaz ⬆️ 🙃

[proper tartan]

are there any further indepth guides to setting up these multi panels? This was the main reason for me purchasing Premium 🙂

[hybrid burrow]

Is there a ticket blacklist command?

[spare gale]

You can set up a role that disallows people to make tickets...

[hybrid burrow]

Okay, got it.

[spare gale]

It's in server Configs 🙂

[hybrid burrow]

Alr.

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[hybrid burrow]

Thanks.

[spare gale]

You're welcome 🙂

[hybrid burrow]

One more question, Is there an ability to add a dashboard admin role?

[vestal owl]

I think there is

[hybrid burrow]

Oh, yep.

Found it.

[vestal owl]

Good

[royal veldt]

hey can someone maybe help me

[median wigeon]

Whats your problem

[royal veldt]

i had a quistion about like if the ticket is created how does it work and how do you set it like that the ticket comes up in a chosen selection

[median wigeon]

If the ticket will be created, its create a channel with owners and administrators and the one who opened the ticket.

They can react and than close

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[royal veldt]

tysm !

[median wigeon]

No problem

[grand turtle]

I won’t support

[proper prism]

Quick question, I set the bot up in my own discord server and it works how i need it except members are able to close the ticket themselves. Is there a way i can disable that? I am kinda loss haha

@jade topaz use /help

ofc

[proper prism]

idk what i did but members cant close tickets now 😅

[dull kindle]

Uh hello, I have a question
Whenever tickets are created, the mods aren't getting pinged

Any solutions?

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[dull kindle]

I see, ty!

[tawny quest]

Hi

ane one can speak arbic

[gentle marten]

Is there a way of changing the red color on the panel when the ticket is closed?

This panel

[devout vortex]

why is this happening

😕

[rotund kite]

Follow #573205317870157855 if you need help setting up the bot

[jovial mesa]

The ticketing system does not work for me!

I do not know what the problem is!

[median wigeon]

Can you open a ticket in #🎫│make-a-ticket

[violet prawn]

how can i make a ticket with multiple options?

[queen hinge]

You mean like this #🎫│make-a-ticket?

[sleek prawn]

how to get verify?

[violet prawn]

yes

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[meager nymph]

I need help
My ticket not is not working well
Why I can't set up more that one role to see message on ticket 🎟️

[median wigeon]

Do you mean support role?

[meager nymph]

It's all good now
I figure it out

[obtuse verge]

How i can do limt 2?

Pls fast

[median wigeon]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[queen hinge]

@obtuse verge ⬆️ ⬆️

[obtuse verge]

Last question

Why he didn’t open tickets

Pls tournament will start!!! @queen hinge

??

[solid stream]

@obtuse verge are you still having that issue?

Try running $debug to see if you're at the discord channel limit.

[obtuse verge]

No

@queen hinge fix it

[queen hinge]

🙃 😝

[neat gazelle]

hey! so what exactly are the tags for?

like does it @ a role

or send a message?

anybody ;-;

sorry that was rude

take your time

[frank pumice]

I need help

[median wigeon]

What is your problem?

[median wigeon]

Whats your problem?

[neat gazelle]

im not what the "Tag" part of the dashboard is used for

[queen hinge]

Thats easy, these are just like "Custom Commands"
You can create a Command, you can execute it and the bot response with an Custom Message that you need to set up on the "Tag".

Ex:

I will create "$hello"
When i Execute it, he responses with this: "Oh, hello Husky"

[neat gazelle]

oh thank you!

so, if i wanted a certain role to be @ when someone makes a ticket, would i put it in there

?

[queen hinge]

I will give you an Introduction for this.

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[neat gazelle]

thank you!

[jade topaz]

Need link dashboard

[median wigeon]

Tickettool.xyz

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

@jade topaz ^^

[shadow axle]

what can i do if i want ticket tool to ping the support role when someone opens a ticket? (ping me please)

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shadow axle]

oh thank you

[jade topaz]

no problem

[upper flower]

O_o

Your following me!

[jade topaz]

What ?

[shadow axle]

perhaps

[jade topaz]

No I'm not

I'm helping ppl

[upper flower]

Everyone’s following me!

[jade topaz]

Whattt

Following u where ?

:V

[shadow axle]

everywhere

[jade topaz]

LOL

[hot delta]

Hey I have a premium ticket bot and I have set create ticket reaction 1️⃣. For some reason ticket isn't creating reaction. I have checked bot perms and channel

[median wigeon]

Can you make a ticket for it in #🎫│make-a-ticket

[hot delta]

Sure

[still frost]

hi how do I make the ticket tool to do stuff

like what are its commands

???

[sharp furnace]

same here

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

But everything is in the dashbaord

[humble sequoia]

https://tickettool.xyz/manage-servers

[forest goblet]

Ticket Tool Premium will not open tickets on reaction and neither respond to commands. What should I do?

[queen hinge]

@forest goblet , check if your Premium Status is expired.

[forest goblet]

It expires March 14th.

[queen hinge]

Give the bot temporary Admin and execute the "Debug" Command.

[forest goblet]

It has admin already but won't respond to the debug cmd, I also made sure I use the correct prefix.

[queen hinge]

On which shard is the bot currently running?

[forest goblet]

Shard 4.

[forest goblet]

Problem resolved!

[past canopy]

How does the Ticket Tool handle deleted ticket channels?

Is it a problem, if an admin accidentaly deletes the open tickete channel?

[shrewd lynx]

Shouldn't be a problem. The ticket should just get deleted @past canopy

[past canopy]

It stills counts towards "Open Tickets" in the dashboard tho :/

[shrewd lynx]

Can you close it through the dashboard

[past canopy]

How would I do that? Where's the option to do so?

[shrewd lynx]

Hmm i will look

[past canopy]

I looked for it, I also was thinking about it

[shrewd lynx]

see no solution for it but i'm looking forward for some

[humble sequoia]

-- moved to ticket --

[reef comet]

anyone know how to make it so that when a ticket is opened, it opens up in a specific channel instead of just in that category ?

[pale pilot]

tickets can't open in channels? What do you mean?

[reef comet]

shit my bad lemme rephrase, i’m trying to make it so that only certain roles can see certain tickets that are opened

[hot nexus]

@pale pilot hi I speak portuguese! so I don't know how this server works. can you answer aq?

[queen hinge]

@hot nexus , please do not ping the Staff!

[pale pilot]

So why are you asking me?

[hot nexus]

excuse. it's all in English ...

[pale pilot]

We have a staff member who can speak portuguese. Open up a ticket please

[queen hinge]

#🎫│make-a-ticket

[indigo lichen]

how do you make it so you have to dm ticket tool? And what is ticket padding?

also I have premium because someone gave it to my server so how do i get the premium role?

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[indigo lichen]

?

[jade topaz]

$padding

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

Please create a ticket at #🎫│make-a-ticket for premium role.

Here, scroll down and you should find an explanation of what padding is: https://docs.tickettool.xyz/en/dashboard/panel-configs/general-options

[alpine falcon]

How can I do, so that when opening a ticket I notify a role

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rotund kite]

You can ping them and it'll give a notification^^

[alpine falcon]

thanks

[sterile wyvern]

My 🔒 doesn't work on any of my tickets. It worked for about a week with no issues and without any changes no longer does.

[gentle marten]

#🆘│community-support message

[pliant jackal]

what are the setting i need to make it where messages are only seen between staff and the member who wrote the ticket.

[weary ridge]

Is there a way to change the name of the help channel generated by TicketTool?

I want to add some symbols in the channel's name help-ticket-{uses}
ping me

[trim stag]

https://www.game.tv/t/uFKvz4Tcc

[gentle marten]

As a premium member, are we able to change the logo to our own business logo?

[rotund kite]

Yes, unless you are partnering with tickettool.

[green beacon]

My server members arent able to open a ticket what settings should I check too fix that? I do not have premium

[queen hinge]

First please try to use the "$Debug" command.
If this wont work, give the bot temporarily Administrator and try it again.

If that doesn't work, make sure that you've enabled the Free bot on your dashboard.
To edit it head over to your Dashboard -> Server Config -> Premium Bot

[green beacon]

If the command doesn't work i should give it administrator abilities and run the command again. Is that a correct understanding?

[queen hinge]

Yes.

Just to see if its a Permission problem or a Dashboard Settings problem.

[green beacon]

Okay, thank you

[queen hinge]

Does it work? Can you run the command now?

[green beacon]

I haven't checked yet. No ones up to test it for me😂

[coral fractal]

If 2 or more members makes a ticket, how can i avoid from them seeing each other tickets or text on each other tickets ?

[queen hinge]

Answer in your ticket. @coral fractal

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[unkempt badger]

Hi, for some reason the bot isn't generating tickets

nevermind

sorted it

had invited the premium bot but forgot to select it

[median wigeon]

Do you want the premium bot role? you can make a ticket for it

[unkempt badger]

might be an idea

[jade topaz]

Need link https dashboard

@median wigeon

[queen hinge]

Please do not Ping Staff!

https://tickettool.xyz/manage-servers

@jade topaz ⬆️ ⬆️ ⬆️

[copper idol]

Hey cuties! Can anyone tell me how to keep this number at 1 at all times so people cant see who created a ticket? https://prnt.sc/ynb7r3 :)

[jade topaz]

Just Tap The "..."

then tap reactions

then remove the other people from that reaction

[copper idol]

bruh, I'm talking about when someone is reacting to it

that it will go from 2 back to 1

[jade topaz]

it shouldnt even show

people who

reacted..

[median wigeon]

I think that was in the time that the bot was down 😉

if you click than on the reaction it will not automatically delete the message

[nimble forum]

Heya, I want to include some details of the user creating a ticket, is it possible for me to use different variables when formating a ticket? For example instead of mentioning the user the users I'd will show.?

[median wigeon]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[pliant jackal]

can anyone help me with the setting on ticket tool.

i want it to where only the staff and the memeber who wrote the ticket to see it. currentlt everyone can see when someone write a ticket

[median wigeon]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[median wigeon]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[strange herald]

Hello! When I open a ticket it tells me that there is a limit of 1 ticket but I have never set anything of any limit, can you help me? | ps: I am Spanish, sorry in case there are some faults

[median wigeon]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[carmine patrol]

Just paid for premium and it says “code is invalid” when trying to redeem the key. How do I fix this?

Never mind. Works now

Do I need to keep both the free bot and premium or can I kick the free one out?

[solid stream]

You only need one

[oblique jacinth]

سلام عليكم

@glad ingot

[median wigeon]

please don't ping a support member

[warm anchor]

How do you assign a ticket to a specific person/section?

[hardy shuttle]

The bot is down

[radiant moss]

Please be patient developers are notified

[indigo lichen]

can you make the bot ping people when a ticket is made?

[abstract lichen]

Yes.

Here you go for the full list. Idk why I didnt just do it right away.

[stable crow]

i cannot close a ticket the reaction shows but nothing else. can i force close it with a command or something?

[abstract lichen]

uhh, I believe $close

[stable crow]

thank you

[abstract lichen]

but but is having issues rn and got rebooted. Maybe its down on your server rn?

[stable crow]

possibly

thank you

[abstract lichen]

[indigo lichen]

ye but then how do i set it up?

[abstract lichen]

Ticket options > Edit Ticket message > Type whatever + the role ping / name ping ( {@Role "name"} (case sensetive) or {user_name}).

[cursive mortar]

tf why is the bot down in my server

[eager crag]

how do i ping a role when people open a support ticket?

[median wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[eager crag]

ooh thanks mate

[median wigeon]

You have to wait, the bot is rebooting and soon it will be back online

[cursive mortar]

ok but why is it online in my friend's server @median wigeon

[median wigeon]

Its not booting in all servers the same time

If you wait a few seconds itt will be back online soon

Or minutes

[eager crag]

i did this but its not working tho

[median wigeon]

Try @role support

[eager crag]

still doesnt work :/

[median wigeon]

Did you give the support role the name

@Role SUPPORT?

Or SUPPORT

[eager crag]

SUPPORT

oooooh i see now

[vast fulcrum]

Hey the bot only works with roles that have admin privs

[pale pilot]

Nope. It needs all permissions listed in #📣│bot-news. Admin is not required

@vast fulcrum

[solid stream]

One of the events setting the bots status would fail randomly causing the bot to crash, I've removed the unused status event and will continue to monitor the bot to verify the issues been solved.

Details for those who care.
(The event was shardResume and it was using client.user.setPresence and running into a connection issue randomly Tried to send packet <Presence data here> but no WebSocket is available etc..
I'm not 100% sure why I was setting the presence in shardResume since it wasn't changing anything.. so I've just removed it.
)

[pulsar hornet]

Is there a way that when you got a message in a ticket send to my PM?

[wise nimbus]

Is it possible to view closed tickets?

[iron kelp]

The bot is in my server but still when I open the dash board it shows invite

[fallow swallow]

same

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[iron kelp]

ok

still nothing happening

[queen hinge]

I've seen that our Bot is currently Restarting, please wait until its completely back.

[iron kelp]

ok

[jade topaz]

..

[opaque fern]

Ok so the bot's down atm?

[queen hinge]

Its restarting.

[night spoke]

How does one go about activating premium?

[opaque fern]

How long does that usually take @queen hinge?

[queen hinge]

Pls dont ping, check #💬│general-chat.

[opaque fern]

😦

[drifting trail]

Channel Locked

🔒 Community Support is locked down during outage. Please review #689208572806299799 to stay updated.

[solid stream]

Haha locked

[jade topaz]

yep xddddddd

[solid stream]

Should be unlocked

?unlock #🆘│community-support

[drifting trail]

That channel is already unlocked.

[jade topaz]

Members of my server can't create a ticket. It just lets them react then removes the reaction.

bot has full admin perms^

[mint peak]

Como adiciono o bot no canal? Tipo o código de comando igual Rhythm?

[wet briar]

#689208572806299799

I assuming that is whats wrong. mine is the same

[hexed mango]

Bonjour.

Je souhaiterai savoir comment faire pour intégrer un Rôle dans le message d'accueil du BOT ?

exemple : Bonjour {user}, un @Modérateur va prendre en charge ta demande.

En effet, c'est du texte brut et donc çà marque @modérateur et non le rôle à proprement dit.

Merci à vous 😉

[jade topaz]

the message is old

the bot should be working now

[jade topaz]

server id?

[wet briar]

Ahhh so mine is also broken will send it now

[jade topaz]

<@roleID> je crois

[robust sandal]

Mango Milano

Good morning.

I would like to know how to integrate a Role in the BOT's greeting?

Example: Hello 'user', a @Modérateur will take charge of your request.

Indeed, it is raw text and therefore it marks @modérateur and not the role itself.

Thanks to you 😉

French (fr) → English (en)

[jade topaz]

or use

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[hexed mango]

Thx ❤️

[jade topaz]

794388382649942038

[jade topaz]

its down in your server?

as i see it should be working

run $debug in your server

[wet briar]

737251457404764230

I'm using premium

[jade topaz]

and send me the link that the bot send it for yu

you*

@wet briar is the bot offline

or its nor working only?/

[wet briar]

Bot is online

[jade topaz]

ah ok

so what the proplem?

https://discordapp.com/channels/509192800865353738/662692902245498910/808305601137475584

ah its should work

send me a server invite

[jade topaz]

@wet briar ^

[wet briar]

where can i send the link to

when i click the envelope it highlights and no ticket is created

[jade topaz]

i joined the server

1 min

@wet briar give me any role so i can type in any channel

[wet briar]

Just gave you temp admin

[jade topaz]

@wet briar
anything else?
#📈│reviews

$pc @wet briar

[humble sequoia]

Thank you

Thank you for purchasing Ticket Tool Premium @wet briar. You have now been given the <@&535595160189403136> role!

[jade topaz]

and here you go

[wet briar]

Thank you @jade topaz

@jade topaz make admin it worked for me

[oblique jacinth]

السلام عليكم

مافي دعم عربي؟

[jade topaz]

وعليكم السلام

في

#🎫│make-a-ticket

[mint peak]

What is the command to add the bot to the text channel?

[jade topaz]

you need to give the bot perm to see the channel that you want it to see it

[mint peak]

Yes, I already did it, but it does not appear on the channel! Even through the website I tried and he says he doesn't have tickets for the channel. How do I get these Tickets

[mystic orbit]

hey! a unexperienced moderator delete the channel from the list, but not close the ticket, it's possible to remake o at least close it properly???

[jade topaz]

how can i cancel the free trailer ?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[proper fiber]

so how to i add roles to the list of people that can view a newly opened ticket?

currently only owner and admin can but say i want to add mod

[median wigeon]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[proper fiber]

ty

oh bruh i looked past that so many times

[jade topaz]

How do I invite the premium bot to my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Hi, can we close a ticket after x minutes if an user opens it and doesnt do anything?

[queen hinge]

Currently theres not feature that can do this.

[jade topaz]

Something for the feature, prem maybe?

[solid stream]

We had this feature for awhile but the way it was integrated caused lots of problems and it was removed

I would really like to get it added again and better, but I've been busy with keeping things running and other additional changes.

[jade topaz]

hi i have a problem i can't add a boot

Ticketing does not work for me

[pearl cairn]

Salut il à un staff FR ?

[restive torrent]

if someone make a ticket in my server

the other people in the server wont see it right

[north yew]

Hello, I bought Premium but I am not administrator at the server just a staff. Is there anyway to integrate it into the server using my license key.

[pure current]

How do you change ticket limit through this bot 🤔

[midnight walrus]

I need some help.

When I go onto the ticket tool site, I am trying to find the server that I want but it is not there, what should I do?

[median wigeon]

$help.limit

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[median wigeon]

Log in and log out

On the dashboard

[shell wagon]

how do you show images with the panel and the ticket?

[midnight walrus]

Okay thank you

[oak raven]

Hello, are the beta applications still available?

Just curious.

[pale pilot]

nope. see #📣│server-news

[glass otter]

If you mean includes images in the embed, that's a premium functionality. But you can put the image's link in the classic message

[oak raven]

Many thanks.

[jade topaz]

What do I do when the bot does not join my server?

[vale rapids]

same

[iron void]

Lol same!

[upper flower]

How so?

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[iron void]

I can't ):

[upper flower]

What does it do?

[iron void]

The bot didn't enter

[upper flower]

Have u tried a different browser

[iron void]

It stays there and nothing else happens, it doesn't enter, nothing

[iron void]

I tried and nothing ):

[shrewd ingot]

Hello.

[jade topaz]

Does anyone know how to make it add more than 1 reaction to have several different ticket options? Such as a staff complaint, general complaint, etc.

Right now it only let's me do 1

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[rotund kite]

This is multipanel, with multiple reactions but requires premium.

[jade topaz]

Yeah I have premium

Thanks

[rotund kite]

If you need an in-depth guide the tickettool docs should have it otherwise if you are stuck on something you can open up a ticket or ping me 🙂

[jade topaz]

Thanks, I appreciate it. I'm going to give it a go right now, will let ya know how it goes.

[rotund kite]

Okay

[jade topaz]

@rotund kite What does it mean by this

Do I do both of those

@radiant moss

I'm so confused. Ugh

[radiant moss]

You only do the $panel 1 2 3 4 5 etc

[jade topaz]

Hi

It's not working

Do I do it on discord?

@radiant moss

How to save transipt of ticket tool?

[humble sequoia]

-- moved to ticket --

[radiant moss]

You can add them under logging

On the dashboard

[obtuse verge]

@queen hinge can u helpe me?

[copper marsh]

Either ask the question here or open a ticket via #🎫│make-a-ticket !

[lament siren]

How do I make it so that Ticket Tool will send tickets to a specific category?

[copper marsh]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[lament siren]

Is it only available with premium?

[rotund kite]

No, you can do it with the free version, only features marked with a. Diamond are premium.

[stuck lantern]

My closed category has started not sending tickets there once they close

I've triple checked and re-sent the embed post

Any suggestions as to what could be going wrong?

[radiant moss]

Could the category be full?

[buoyant oar]

i covered the names for confidentiality, i have put the bot in a new servers of mine, but on thr website, not only does the server not appear, the website still shows servers i deleted months ago?

[stuck lantern]

it's at about 30/50 which is the limit, and we're under 500 channels

so there shouldn't be any discord limitations stopping us now

[radiant moss]

Relog

[buoyant oar]

i have many times

[radiant moss]

May be a dashboard bug then

[buoyant oar]

anything you can suggest in the mean time?

[radiant moss]

If they are still there after you relog not sure

[buoyant oar]

its okay now thank you for your support. good luck on your probation lol

[radiant moss]

Thank you!

[weary ridge]

the user that generates the ticket is not able to see the help-ticket channel
PING ME WHEN REPLYING

[copper marsh]

The user who requests the ticket cannot see the ticket is what you are saying?

[weary ridge]

yes

[copper marsh]

Does the Ticket tool bot have the correct permissions ? (see by looking at $debug)

[weary ridge]

i've already given it the admin role

[jovial siren]

Hi someone knows how to config the claim setting

[blissful dune]

what if i have premium trail and im gonna add another. is the older one going to disapear?

[queen hinge]

How would you like to enable a second trial, thats not possible.

[blissful dune]

o ye

im dumb ;DD

[sterile wyvern]

is there a way to make tickets faster? I have people open 2-3 tickets because their first reaction doesnt immediately open a ticket it can take up to 5-10 seconds to actually open one

and reactions are building up on my multipanel embed even tho it should remove the reactions when u make a ticket

[shadow grotto]

i own a dc server and i want that all the staff members can see the tickets
but only the owners can see them

[astral mulch]

how do you make it so when a ticket is created it pings a role ?

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[queen hinge]

@shadow grotto ⬆️ ⬆️ ⬆️

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[queen hinge]

@astral mulch ⬆️ ⬆️ ⬆️

[obtuse verge]

@queen hinge check dms

[jade topaz]

@obtuse verge read rule 4

#546557408902905896

[sturdy bay]

how do i claim ticket

[fossil moon]

bot offline>

?

[jade topaz]

no

if its offline in your server

please open a ticket

[fossil moon]

its not reacting when i use a command

[jade topaz]

is it offline?

[fossil moon]

no its just not reacting or doing anything idk if it is online ?

[magic cliff]

how do I setup ticket tool

for premium

[jade topaz]

@fossil moon check if the bot has perm

[jade topaz]

#573205317870157855

[fossil moon]

it hase

[jade topaz]

open a ticket

[livid cedar]

can i do this in a welcome message
like the replying thing
https://cdn.discordapp.com/attachments/176559797888352256/808714568666447882/unknown.png
https://cdn.discordapp.com/attachments/240777175802839040/808722263401824256/unknown.png

[subtle stone]

in case you purchased a premium

Can I change the bot name and image?

[radiant moss]

No, you can change the nickname tho. That is non premium

[subtle stone]

I mean if you buy premium

[radiant moss]

Sadly now, there is no way to have the profile picture and name different per server.

[oblique coral]

How do I change the roles that can see closed tickets?

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[oblique coral]

I did that but my support team roles can't see closed tickets}

[jade topaz]

@jade topaz dont send invite links

ok

sorry

[blissful kayak]

how to do this with ticket tool?

[jade topaz]

[jade topaz]

bruh

[paper wind]

bot down?

[pale pilot]

Not for long 😄

[paper wind]

ETA? @pale pilot

[pale pilot]

It's back

[paper wind]

Ty <3

[pale pilot]

🙂

[valid ridge]

How do i make it so people cant close a ticket on their own?

[wet briar]

Hi is the bot online again

[upper flower]

No?

Is it offline for u

[jade topaz]

i need help
how can i make the bot ping mods staff owner etc when a ticket is created

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[queen hinge]

@rapid hatch ⬆️ ⬆️

[blissful dune]

I think it's imposible

[median wigeon]

permission settings

[unique canyon]

Can you use the same premium subscription for more than 1 server ?

[jade topaz]

The bot stopped giving reactions

So I can't close tickets

[queen hinge]

Where?@jade topaz

[queen hinge]

No.

[halcyon shell]

Can ticket bot do this?

[jade topaz]

When people open a ticket in the channel it makes

[queen hinge]

Which server?

[jade topaz]

Mine

[queen hinge]

Okay, check if all perms are setted up right.

[jade topaz]

Okie

It was working tho it just stopped suddenly

Good afternoon! I am a server owner, but I want to create others. I would like to know if you have any plans for me paying that give me the power to use the ticket toll on as many servers as I want.

?

[queen hinge]

Just open a ticket for this and ask this again.
#🎫│make-a-ticket

[halcyon shell]

Can ticket bot still do this or no..?

[rotund kite]

Can ticket bot do this?
@halcyon shell yes

[halcyon shell]

Can you tell me how?

[rotund kite]

First of all, you need premium for most of the features.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[halcyon shell]

Oh

[rotund kite]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[rotund kite]

Those two are basically what they edited for that.

[halcyon shell]

What about the color?

[jade topaz]

Hey

[rotund kite]

What about the color?
@halcyon shell it’s a premium feature, if you are changing the color, enter the hex in the color section.

[halcyon shell]

Ohhh ok

[shell wagon]

Im trying to figure out why the generated ticket isnt moving from the category open to the category closed

[radiant moss]

Could the category possibly have 50 channels in it?

[shell wagon]

Yes it does

[radiant moss]

Ah that is the issue. Each category has a limit of 50 channels

[shell wagon]

is there a way to set it up to log the ticket information to be able to clear them out?

[radiant moss]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[radiant moss]

You can setup these

[shell wagon]

thank you

thank you thank you thank you

[feral inlet]

i bought the 10$ party kicker and its not working

[lost zodiac]

Any reason folks would suddenly be able to see messages in closed tickets when they were not able to before?

[wide hawk]

how to invite preimum bot

[sly umbra]

Hello I'm trying to create new panels, but I can't get on the server, I just can't manage the invite?

[jade topaz]

@sly umbra bot is down, can’t do anything rn.

#689208572806299799

[sly umbra]

ah that explains everything 😆 , when will he be back online

[jade topaz]

#💬│general-chat message

#💬│general-chat message

That’s all I know.

[sly umbra]

ok thx

Is there a list of color codes for embedding?

[jade topaz]

Does anyone know any bot which tells about scammers?

[verbal thunder]

what should i do when ticket tool is unavailable on my server ????

[jade topaz]

I suppose, I answered --> you have to wait I think, we can't help, I believe the development team is doing their best

Still, u can take others' opinion too

[verbal thunder]

ok

[wide hawk]

how to invite preimum bot

because i need it for some reason

;-;

[waxen cedar]

Why ist Ticket Tool on my Server offline? Idk how to do on

[forest goblet]

.

TICKET TOOL OFFLINE
LOOK AT #689208572806299799 FOR MORE INFORMATION

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

someone tell please

[forest goblet]

How should a bot tell about scammers?

[jade topaz]

I think there some months ago I saw a spammer reproter bot

It had its server, which inputted

[forest goblet]

Some bots like Auttaja, YAGPDB or Carl have a feature to report people

If that's what you mean

[solid stream]

https://top.gg/search?q=report

Check the search and see if you like any of them.

otherwise most misc mod bots have it.

[jade topaz]

lemme check

[cloud perch]

how i can check who deleting ticket?

[forest goblet]

If you set this up it will appear in the logging channel, just make sure to turn on "ticket deleted"

[supple idol]

Are there requirements b4 applying to a partnership?

[forest goblet]

You can open a partnership ticket so the admins can review it.

[rotund kite]

no

[verbal thunder]

How to see bot prefix????

[deft sentinel]

Hey Greetings to all
Yesterday one of our server member created a ticket and then when i was trying to close that ticket tool gave an error msg that it needs manage toles perms earlier it used to work without it but don't know why it needs that since yesterday. And may i know for what purpose it needs that?

&help

[urban mist]

How to set up a ticket when I am not server owner or who brung the bot to the server

[forest goblet]

Do you have the Administrator or Manage Server permission?

[urban mist]

Yes

[forest goblet]

Does your server appear at https://tickettool.xyz/manage-servers ?

[deft sentinel]

Hey sir @forest goblet

Do u know something about my issue?

[urban mist]

Yes

[forest goblet]

Just click "manage" and you should be able to set it up

For information on setting it up see #573205317870157855

[forest goblet]

You have to give it a role with Administrator permission.

[deft sentinel]

May i know why?

It used to work fine till yesterday

And today morning onwards its asking for manage role permission for closing a ticket

[forest goblet]

I don't know why, but if it asks for permissions, you should give them to it. If it still doesn't work, #🎫│make-a-ticket

[urban mist]

Thank you

[forest goblet]

No problem

[urban mist]

Also how to make it ping the support team when the person opens the ticket?

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[forest goblet]

@urban mist ⬆️

[urban mist]

Alright thanks

[jade topaz]

the bot isnt working

[bitter charm]

the bot is not working. it also shows there are 4 open tickets on the server even though all tickets are closed

[naive iris]

i have a ticket open

how to i get a certain flag on the panel message

i want it say react with (US Flag) to create a ticket

[forest goblet]

@naive iris Do you have Ticket Tool premium?

[naive iris]

yessir

sorted now

[urban mist]

I can't make it it will ping someone

[dusky mountain]

If someone opens a ticket, is he able to react to save transcript....

[forest goblet]

No, that doesn't work. The staff can save a transcript with $transcript.

[dusky mountain]

But when i close a ticket and confirm, the bot will send an embed with 3 reacts(save transcript;reopen ticket;close ticket)

[wide hawk]

@dusky mountain The transcript will not be send to the user who've made the ticket, instead it would sent it to a ticket log channel or the ticket channel itself..

[wanton flint]

how can i change the name of ticket channels for certain panels?

please ping

[deft sentinel]

I want to make changes to the tickets moderation like
If a ticket is created then lock emoji is added and is someone will react tk it 3 options will come
1.Transcript
2.Close
3.Reopen
So, is their any aay i want to edit these options?
Actually I don't want these 3 options i want the bot to directly delete the ticket if someone reacts to the lock

Pls ping

[shadow axle]

is $setup command a thing? because if it is, it doesn't work. If it's not, i'll go browse the docs ig

[queen hinge]

@shadow axle , I mean, you can check the docs if thats easier for you.

Btw, nope, $setup is not working to create a Panel or something else.

[shadow axle]

ah, thank you. The docs it is!

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[upper flower]

@shadow axle #573205317870157855 easy setup btw

[shadow axle]

thank thank

[shadow axle]

did i break the bot in my server because it's not creating tickets anymore upon reacting

Here's the debug link if you need it https://discordapp.com/channels/509192800865353738/662692902245498910/809073397249998849

[upper flower]

dm invite @shadow axle

[shadow axle]

sure

[forest goblet]

A lot of people seem to have problems with the bot being unresponsive right now, is there an outage?

[shadow axle]

it works now

it was just me being a dumbass

[upper flower]

lol

[jade topaz]

Hi, I cannot seem to get the bot to save transcripts. Every time I hit the react button to save, it says save failed. Am I missing something in the setup?

[upper flower]

give the bot access in the channel u are trying to have transcripts sent to

[jade topaz]

@upper flower thank you so much!

[solid stream]

Discord changed it's permissions a little while back, and without the Manage Roles permissions it's unable to correctly edit a channels permissions. You would have seen it working but in my logs I was getting a large number of errors from discord.

[solid stream]

You don't need to give it Admin, just make sure the Ticket Tool role has the needed permissions.

[deft sentinel]

Ohh ty gor informing

[deft sentinel]

Nah i made changes and made it in way that if someone clicks on 🔒 it will directly delete the ticket

[solid stream]

Sounds good

[deft sentinel]

LoL ty

[calm cliff]

what is the prefix of the bot?

[upper flower]

Default - $

[runic ingot]

so i purchased premium and i have no idea were the premium bot link is

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[runic ingot]

Thx

[jade topaz]

np

[runic ingot]

another thing the bot has administrator perms but this is not working

[jade topaz]

the premium bot have perm?

[runic ingot]

yes

[jade topaz]

open a ticket

[runic ingot]

k

[jade topaz]

How do I

Use the bot for reaction roles

[shrewd lynx]

as far as i know has the ticket tool no reaction role

[verbal mesa]

hi

speak spanish?

hello???

[median wigeon]

Hi?

[jade topaz]

I need help with reaction roles what bot i use for it

[median wigeon]

Typ reaction role discord bots

In google

[dry leaf]

#809157430361325619 I made a ticket to claim my giveaway price I been really really busy at work

I just now saw

[distant yarrow]

@jade topaz

the bot dont open ticket

[jade topaz]

-warn @distant yarrow pinging staff in #🆘│community-support

[rose geyser]

:ok_hand: warned Rù    『✰ The Leader ✰』#3715 (pinging staff in [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)) User was notified

[jade topaz]

i cant help you

now

[distant yarrow]

nice

why

[slow ingot]

Is the $claim system rates limited? Thanks.

I mean, my $claim system is rly, rly slow. Not renaming the channel everytimes, and very slow to move it between categories. So I'm wondering about rate limits.

[pale pilot]

Yes, bots can't change channel names too often or move it to a different category

The premium bot is also faster than the primary bot

[oblique coral]

my users tell me they press the envelope and nothing happens

[spring breach]

the bot is down :\

since 1am today

[copper marsh]

The primary bot is suffering a partial outage

[wraith stump]

Spricht hier jemand Deutsch ? xD

[frail falcon]

how do i setup the bot?

having trouble navigating the website and i do not know the prefix

[upper flower]

#573205317870157855

default prefix - $

[frail falcon]

setup instructions didn’t even work i’m gonna use a different bot

[jade topaz]

yo

what role do u have to have

to go to the dashboard

@upper flower

[upper flower]

You choose

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

Feb 11, 2021, 1:43 AM

[lapis grotto]

How to i make a new ticket when it's created go under a certain category

[jade topaz]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[lapis grotto]

So the bot is offline in my server but in others it is online, I'm I slow or did I mess up

[jade topaz]

whats happening with the offlines lately?

[upper flower]

A statement will be coming out soon

[languid bison]

Good or bad news?

[upper flower]

Medium?

lol

[languid bison]

:*( hopefully get it worked out soon!

[upper flower]

There ya go 🙂

#📣│bot-news

[sly crag]

Can a panel or tag (tag ideally) add a user to a ticket? I can add with '$add @user' but getting the tag to respond with the same just adds that as a line of text with no impact.

[thick plinth]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[thick plinth]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[swift marlin]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[swift marlin]

$help download

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[neon totem]

hi

does anyone know how to change the ticket so only support team closes it?

[sly crag]

Opened Permissions (for user and additional) in the Permission Settings part of the panel config

[neon totem]

thx

;)

[grizzled gate]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[jade topaz]

how to fix it

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[jade topaz]

O

[forest goblet]

@jade topaz ⬆️

[jade topaz]

Thanks ! , btw i am dumb ;-;

[quasi haven]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[quasi haven]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[quasi haven]

well the ticket doesnt show up for members when they create a ticket :/

[forest goblet]

The permission options are key for that.

[queen hinge]

Guys, please use the commands only to help peoples, otherwise use the #655832608835502080 Channel.

[quasi haven]

well yeah but it shows the perms as the normal ones, "can send messages/can read"

[queen hinge]

Check if you have enabled the right bot.
Dashboard -> Server Config -> Premium Bot

[jade topaz]

yo
is it possible to have a option to change support for all the roles
anyone i can ping?

[quasi haven]

i checked i have the right bot, didnt do a thing with the premium

[hot oriole]

how to make it so that it pings staff

[quasi haven]

{@rolename}

[hot oriole]

where @quasi haven

[humble sequoia]

-- moved to ticket --

[queen hinge]

@hot oriole check your ticket.

[quasi haven]

i made a new panel incase i did something wrong

[queen hinge]

@quasi haven , what was exactly your problem?

[quasi haven]

oh btw only admins can see the ticket, not the one who made it

when i go into the everyone role it the ticket doesnt show up

then go back to the admin the ticket shows up for some reason

[queen hinge]

Do you use the Role Preshow feature?

[quasi haven]

whats that 🤔

[queen hinge]

The one that you can say, i wanna see what my users can see, sometimes the Admins using this to setting up the right permissions.

[quasi haven]

yeah thats what i use

and the members told me that the ticket didnt work for them

and it tells them in the dms 1/1 for making the ticket

[queen hinge]

Problem Solved?

[jade topaz]

new reaction options dont work?

i tried adding 1️⃣ as reaction to open ticket but it wont make that reaction

man

no one is here :\

[solid stream]

That reaction might be bugged currently.

Try another one (not a number)

[jade topaz]

ok

:Staff:

[gilded sedge]

Hello

Is anyone here?

[knotty light]

is anyone else still getting the dashboard as Error 522

[crystal moss]

Is there a way that admins/moderators can be pinged when a ticket is opened?

[knotty light]

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled
Note:
You need the brackets in your message.

This can be found in #799695838917820416

[crystal moss]

Is this only in premium?

[knotty light]

No, anyone can do it

[crystal moss]

Okay thanks!

[knotty light]

Just make sure you spell your role name correctly

[crystal moss]

Trying it now 🙂

[crystal moss]

Thanks 🙏

[fringe sorrel]

where do you get colours lol, ping me if you reply

[forest goblet]

What kind of colors? Do you mean color roles like <@&735523148925239297>?

[fringe sorrel]

yh @forest goblet

[fickle dune]

Yo can a admin help me with a mash can you come and clear it on hi pvp x100 valguero coords are 15 25

[lunar sinew]

How do you make the bot generate the ticket below the support channel

it generates it above

[forest goblet]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[forest goblet]

It will always be created at the bottom of the category you choose.

[minor bone]

I need link

link

+link

[glass otter]

The bot invite link ?

[minor bone]

Yes

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[minor bone]

Thanks

[glass otter]

No problem

[silver falcon]

Olá

[jade topaz]

how do I make the bot ping the mods or admins when someone opens a ticket ?

bruh

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[blissful kayak]

should i have premium to make this?

[storm blade]

I need a help, the bot site, is not showing my server, i try to reload every day, but, dont appears.

[bleak viper]

Hey! I'm a premium subscriber how do I get the role?

Also I got a message today when deleting a ticket that said "Failure to save transcript"
I have automatic transcripts saving enabled

[knotty light]

Pandez,

I got the same message today, some how my ticket tool lost it's admin perms on the role.
Once I readded admin it fixed the issue.

The audit log didn't show when it lost the perms so I think it might have been my dyno bot doing a member thing on it as it had gotten given the member role.

do your command $debug in the transcript channel to get a log telling you if its good to go or not

[hybrid burrow]

When you're added as a dashboard role, does the server appear as one of your servers?

Because i can't find it

[bleak viper]

Thank you!

Everything seems fine on my end and the bot still has the Admin permission :/

[knotty light]

Did your transcript channel change locations? Might want to check the logging on the dashboard

[undone hawk]

Hey can someone help me out with this ticket bot?

Everytime i react to make a ticket, a ticket never pops up anywhere. Am i doing something wrong?

[solid stream]

Try running $debug and see if it shows any errors.

[queen hinge]

Both Problems are Solved.

[crude sinew]

How do I add a member to a ticket manually?

Like a dispute is happening and I want another party added

[forest goblet]

The bot is not responding in #655832608835502080

[weak acorn]

Hii, the bot sometimes completely stops responding to reactions after a while after it being online and fully functional - anything I can do on my end to prevent this from happening?

[weak acorn]

You can go in to the channel permissions and add individual members to the channel.

[weak acorn]

ensure you use a space before the prefix ($) and the command, view my message in #655832608835502080

[jade topaz]

anyone know how i can have the bot save the transcript and delete the channel/ close the ticket in one good motion? switching to this bot from a different ticket system.

as it is right now i understand i will have to do the close command, save the transscript with the reaction and then delete it with the reaction next to it. when i do the close command i want it to save the transcript and then close the ticket and finally delete the channel

[hybrid dagger]

With premium that is possible. For free version the fastest would be typing '$transcript #channel' and '$delete'

[jade topaz]

alright thank you

[languid mauve]

So I'm sorry but I'm being slow as hell with this, how do you set up the bot? Again, sorry lmao.

[queen hinge]

@languid mauve , this would help you maybe : #573205317870157855

[languid mauve]

Thank you!

[lean pike]

I can't see my server in the dashboard...

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[queen hinge]

@lean pike ⬆️ ⬆️

[lean pike]

Thank you

[wanton fractal]

How do I rename a ticket but it says its not a ticket channel?

And how do I re open a ticket?

[blissful nymph]

is there a way to change the name of the bot in your server?

without just changing nickname

[humble sequoia]

Ticket Tool is like another discord user; you can't control its avatar icon or status, and we can't change it for one server, just as you cannot change your avatar for just one server.

[jade topaz]

that goes the same for the name of the bot

@blissful nymph ^

[loud marten]

for some reason the bot would send the panel message without the react emote

[young willow]

anyone know how I can automatically name the ticket chat name?

[jade topaz]

does the bot have perms?

[jade topaz]

if you want to change the tickets name

Note: you need premium

[loud marten]

the bot was working fine till last week

[sinful brook]

Hello

Whenever I try and do the set up it doesnt work. Like nothing pops up

Is there like a activation to it or something?

[tribal cedar]

The bots setup is done mostly through a cpanel but #573205317870157855 could help a bit

[leaden rose]

My ticket window shows that it is trying to ping my role but I still dont get a ding. I made sure the bot has permission to allow the member to @ people. If i make a ticket and it does @leaden rose then it works but not when other people open a ticket and the roles are @ tagged. Anything I am overlooking here?

[radiant moss]

Hey, so pings in embeds dont count as a notification

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[radiant moss]

You will want to put it here ^ this will ping the roles

[leaden rose]

oh ok I'll try that thanks

[lavish solstice]

If i use tags can i add a channel into the reaction such as: Go to #create-ticket

[pure monolith]

Is it possible for the ticket to ping a certain person whenever a new ticket is created?

[lavish solstice]

Maybe if you change the message in the panel by default it's "To create a ticket react with 📩" I assume if you add @pure monolith you will get a notification?? just guessing.

[pure monolith]

hm

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[upper flower]

Where it says Message Text, for the person u wanna ping do <@DISCORD ID>

[pure monolith]

okay ty :)

[lavish solstice]

It helped my question too ty

[sturdy crystal]

Is there a way to stop people from creating tickets?

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[tribal cedar]

Huh didnt know we could do that. I just disallow a role I assign them from viewing the ticket channel itself. Will have to look into blacklisting later on

[sly valley]

i need help with setting up a ticket in my server can someone join from admin to set it up @jade topazBATIONARY SUPPORT TEAM

[tribal cedar]

Its not allowed to ping roles or personal pings fyi

Have you tried #573205317870157855 I just looked through all options and clicked the ? next to it when I was confused

[copper marsh]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[dark igloo]

i need help because the bot doesn't work

[mortal imp]

Is a ticket added to another massage that the bot did not write?

[keen remnant]

How to redeem trial of ticket tool premium

[white lagoon]

Where or how do I receive my premium key?

[queen hinge]

Via Mail.

[random nest]

i have two problem

one is that i copy the webhook url but the system said that is the invalid url

the second is that when i was running the bot, the system showed queue failed

[heady turret]

Is it possible to purchase more than one month at a time? Got a bit of spare money so would like to get this bot set and ready for a few months instead of holding onto the money.

[jade topaz]

hello pc required ?

[solid stream]

Neither of these errors seem related to Ticket Tool

[solid stream]

You can use any device with a browser to setup Ticket Tool

[solid stream]

I am working on a new subscription system that should be released in the next 2 days that's alot cleaner and easier to manage multiple subscriptions. (Changing payment providers)

[heady turret]

ah sick, ill stick with the free trial until then 🙂

thanks for the heads up

[jade topaz]

I can't do it

[solid stream]

I will note though, that the pricing model is changing with the new system.
it's $6.00 for the first server and $5.00 for each additional servers vs a $5.50 flat rate.

For 2 servers it comes out to the exact same though @ 5.50/e

[heady turret]

yea that should be fine, only £4ish for me. Thanks 🙂

[white lagoon]

Anyone have any idea why Ticket Claiming isn’t working, after enabling it in both options?

All staff roles are correctly set and enabled.

Even set as variable role

[solid stream]

You can't claim your own tickets

are you trying to do that?

[white lagoon]

Nope

People are unable to open tickets now as well.

[solid stream]

server name?

[white lagoon]

BundaHub 18+

Would it matter having both premium and regular ticket tool in the server?

[solid stream]

It shouldn't

Open a ticket so we can look into this further

[white lagoon]

Alright

[fringe yoke]

Can ticket tool react to a message of mine with an "📩" and when someone reacts on it a ticket been created for him?

[tribal cedar]

Afaik it will send reactions onto using panel or send functions

You can use $panel to input the panel right after your message

[fringe yoke]

How exactly can I do it?

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[queen hinge]

@little field ⬆️ ⬆️

[little field]

Tysm

[fringe sorrel]

.......

[tribal cedar]

Play in #762830607096872984 afaik

[pallid notch]

Where do I go for support

I need help with the ticket tool in my server

[solid stream]

What's up?

I'll see about helping you here or you can #🎫│make-a-ticket

#premium-tickets

[pallid notch]

@solid stream I made a ticket. I can't make one in premium make a ticket even though I have the premium version of ticket tool

[solid stream]

You should just have access due to the role

I'll see if we have the permissions set wrong.

[pallid notch]

@solid stream I was able to make the ticket

It is 0102

[solid stream]

$mt

idk..

[modest oasis]

How do I get the <@&535595160189403136> role? I just purchased

[solid stream]

$pc

[humble sequoia]

How to get premium role

Until the automatic premium check is fixed run the command $debug on your server and send us the link in a ticket.

[brisk thorn]

Bot is offline

[rotund kite]

Oh, no.

[brisk thorn]

Yeep!

[jade topaz]

Again?

[upper flower]

REEEEEEEEEEEEEEEEEEEEEE

[jade topaz]

Whats wrong with the bot recently causing it to go down so often

Members are spamming lol

[upper flower]

#📣│bot-news

[jade topaz]

Hm ok

So vps issue I guess :/ hopefully it gets fixed, I rlly love this bot

[upper flower]

me too!

[jade topaz]

So your logs show no issues then? I mean the public announcement shows no specific cause of it going down

[upper flower]

The public announcements shows what we know. We have ideas, but nothing for certain. We thought we fixed it last outage, but ig that didnt go too well or it could be discords api that is reporting to be having technical difficulties. SO there are multiple reasons why the bot could be dowm

and once we have a 110% confirmation that the bot should not be having more outages, then we will announce that. But right now, we are waiting it out

[jade topaz]

so erm when the bot is back how do i limit the support to only 1 role for example support role BUT ALLOW us to jump in if needed (basically i dont want people on the member list except those who are doing the ticket ie claimed etc

just like it is in this server

[paper wind]

Bot down?

[heady turret]

#689208572806299799

[tribal cedar]

Yes

[tribal cedar]

Lol

Sorry I just always think of the water boy movie when I see REEEE lol

[limpid gale]

I brought my alt account into the server for the purpose of voting, how do I get it access to #655832608835502080?
Never mind, that won't be necessary

[distant bane]

How do I make a role to mention whenever I ticket is opened

I'm totally new to the bot

Hold up I'm reading the faqs

[jade topaz]

$help ping

[pseudo glen]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[distant bane]

Thanks

[jade topaz]

np!

[smoky adder]

hi, can i get a help here? doesn't matter what i do, but tickets are never open to me, whatever on this server or on the other servers

[gloomy heart]

not working for me either

[jade topaz]

@gloomy heart @smoky adder is it offline in your server?

[restive egret]

Is there such thing as snippets

[wispy creek]

i can create a ticket on my server can you help me ??

[wispy creek]

And i have the ticket bot on my server and a chat and i cant create a ticket

[wispy creek]

im reacting the ticket massege and nothings happnet can you plz hellp me ??

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[median wigeon]

$help relog

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jolly ginkgo]

[worthy loom]

is there a way to do multiple reactions on one panel like this?

[forest goblet]

Only if you have Premium.

[worthy loom]

i do yes

i found out now but thanks

[forest goblet]

Okay

[tawny quest]

حد عربي

[dense brook]

When a new person comes into my server they cannot see the panel and I do have read message history on for their role and help?

[glass otter]

Have the member reload his Discord ?

[jade topaz]

why dosnt it ping ?

[forest goblet]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[forest goblet]

Read that carefully

[jade topaz]

yeah everything should be correct

[forest goblet]

Please show me a screenshot of the message in the panel configs.

[forest goblet]

You need to put {@Admins} and not @Admins.

[jade topaz]

oh ok got it thanks

[forest goblet]

No problem.

[forest goblet]

@deep burrow What is the problem?

[humble sequoia]

-- moved to ticket --

[uncut drift]

hey i have a problem...

[wild ferry]

whats the problem though?

[upper flower]

lol

[uncut drift]

Ok so what has happened was that the bot created a ticket and a staff member deleted the channel and now when we check the dashboard we see 1 new ticket and never find it

could you please reset the bot completely on my server

Hello?

[late snow]

hey

[uncut drift]

yeah u talking to me?

[late snow]

Your owner is sticking here

[uncut drift]

?

[upper flower]

its just a bug, it doesnt sync in real time so u dont need to worry bout that

[upper flower]

No drama here.

[uncut drift]

ah ok

[late snow]

drama what ?!

[uncut drift]

Ah. The staff member deleted a channel which the incident was in
E.g
Ticket 0005 open
Staff member deletes CHANNEL not ticket?
Is this ok

[solid stream]

You can manually delete channels, the bot will fix itself the next time a ticket is created.

[ocean spear]

Does not show server even though multiple members have relogged multiple times.