🆘│community-support

[median wigeon]

Yes

Did you get the ticketbot role above the role of the member

Normally i put it under de administrators and above the rest of the roles

[limpid raptor]

Yeah, it's the highest role.

[median wigeon]

Can you do $debug?

And send me the link

[limpid raptor]

I did in the ticket already. But I will do so 😄

[jade topaz]

Anyone know what to do? I have logged in and out 3 times and I am just stuck on this screen.

[median wigeon]

Can you try $debug and send me the link

[jade topaz]

wdym

[jade topaz]

send $debug and send him the link that appears

[limpid raptor]

Type $debug in a channel where the bot has access and send him the link.

[median wigeon]

Can you try the next step

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[jade topaz]

Ok. Let me do that.

[wild acorn]

it works now

[limpid raptor]

Its updated, but not fixed.

[median wigeon]

Try $add

[limpid raptor]

I did

[median wigeon]

Can you delete the old panel

En add the new one

[limpid raptor]

There's no new/old one

I have just one

[median wigeon]

In the dashboard you can delete the panel

And make a new panel in same channel

Sometimes it will fix the problem

[limpid raptor]

I created a new one and sent it again to this channel.

[limpid raptor]

Still the same problem.

[wheat turtle]

don't work

[radiant moss]

can you run $debug please

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/806200782055276594

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
217/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
! Macro#0001
User ID:
454586099361251340
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
82

[radiant moss]

In your own server please lol

[wheat turtle]

xd

[limpid raptor]

#🆘│community-support message

[radiant moss]

Can you try and give it temp admin permissions

And see if it will work

[wheat turtle]

srry

[limpid raptor]

lol, then its working

[wheat turtle]

remains the same, with admin permissions the same

[summer prawn]

https://discordapp.com/channels/509192800865353738/509238831547940885/806200852431634452

[silk wraith]

How to fix if normal users can't react to a panel?

[summer prawn]

If it was meant for me here - I didn’t understand anything.

[ocean bough]

How do I get it to crest a pannel?

[median wigeon]

What do you mean?

[ocean bough]

Don’t worry

[limpid raptor]

But do i need to leave the bot with admin permissions @median wigeon?

[median wigeon]

Yes

[limpid raptor]

well... why? xD

[jade topaz]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/806204979387433030

[median wigeon]

Can you give him the admin permission

[jade topaz]

He has all perms

[ocean bough]

How do I make it do the sticker to create a ticket is different?

[limpid raptor]

Panel Settings -> Reaction -> Create

[ocean bough]

Where did that come from?

[median wigeon]

Settings

[limpid raptor]

Click on settings

[ocean bough]

Oh thanks

[median wigeon]

In channel and role? From #📣│bot-news

Al the settings

[jade topaz]

Can someone tell me why the ticket bot won't appear on the list to manage servers on the dashboard even though I have the manage server permission?

[silk wraith]

#799695838917820416

[wheat turtle]

one doubt, can you put on 1 ticket more than one reaction? and will there be different tickets and in their categories depending on the emoji?

[radiant moss]

Hey you need a dashboard role or admin permissions.

[radiant moss]

Something like in #🎫│make-a-ticket ?

[wheat turtle]

yes

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

You would need premium for this ^

[wheat turtle]

i have premium

okey thanks im going to try

[radiant moss]

Good luck!

[wheat turtle]

works! perfect

thx

[jade topaz]

How do I get a dashboard role?

[golden spire]

is supported in portuguese?

[leaden rose]

Hello, is it possible to get a Discord Notification when a ticket channel is created? I cant seem to find it in the options anywhere.

[jade topaz]

go in the panel settings and go to ticket settings then, enter {@a role u have} NEW TICKET for the ticket message

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[leaden rose]

Nice ty

[jade topaz]

np

[jade topaz]

the dashbaord is

Olá

hello

[leaden thistle]

hi
i create "Ticket's" role name and how to give this role full tickets access?

[jade topaz]

how do me add support?

[leaden thistle]

how i can add someone to ticket support

in my own server

by role

[jade topaz]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

I also want to know

[leaden thistle]

thanks

[jade topaz]

np

[jade topaz]

what ?

[jade topaz]

??

[jade topaz]

what dont u understand in the embed ?

I don't know how to put support

Read the embed

I'm Brazilian I don't understand I'm translating everything

[jade topaz]

ok

For Google

@jade topaz Como permitir que a equipe de suporte veja um tíquete
Sobre funções de suporte
Uma função de suporte permite que sua equipe de suporte veja os tíquetes sem ter que adicioná-los manualmente a cada um deles.
Você pode adicionar quantas funções de suporte desejar por painel.
NOTE que da maneira como o discord funciona, todos os administradores podem ver os tickets, independentemente disso.
Como definir uma função de suporte
Para definir uma função de suporte, vá para Dashboard -> Configurações do painel -> Configurações -> Opções gerais -> Funções da equipe de suporte.

[mossy oxide]

Not all of my servers are listed on my dashboard.

[jade topaz]

não entendi @jade topaz

how to put panel

[jade topaz]

try logging out and logging back in

[jade topaz]

#573205317870157855

[humble sequoia]

Pong! Latency is 2356ms. API Latency is 81ms [-]

[mental mason]

Is it safe to remove the regular integration when the premium is in and set as the active one in the panel?

[livid kindle]

if i have tt premium in my server, how different is it from the regular version?

[median wigeon]

You get more feautures in your dashboard

[median wigeon]

Yes it is save to do that

[mental mason]

Thanks!

[tough wedge]

@median wigeon hey
can you help me with this problem
when members press this reaction
didnt going back to 1

like this

[median wigeon]

Is it opening the ticket?

[tough wedge]

yes

but still laging on 3

or 4/5/6...

why didnt back to 1 just the bot

[median wigeon]

Maybe you can try to make a new panel

[tough wedge]

hmm
let me try

@median wigeon same 😦

[median wigeon]

ehmm give me a moment

[tough wedge]

ok

[median wigeon]

Can you try this

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[median wigeon]

can you try $debug

[median wigeon]

This has to be on in the channel

Otherwise he cant manage the messages

[tough wedge]

hmm
ill try

[whole copper]

Hello is there any way to make it so when someone does report ticket name will be already changed to something

[jade topaz]

hi

Can someone help me set the bot up ?

[jade topaz]

No

[earnest elm]

How do u make the bot @ a certain role

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[radiant moss]

@earnest elm ^^^ remember it is case sensitive

[earnest elm]

Ok thanks

[blissful nymph]

does anyone know if there's this specific automation?

wanting to make it so if nothing is written in the ticket within 5 minutes, it automatically closes.

[jade topaz]

Hi guys, I have a question that probably has a very simple answer, I just don't know. If the ticket/ticket channel for, let's say, "ticket 002" has been deleted, but the ticket itself was not closed, how would I go about closing the ticket? It still shows as having an open ticket in my dashboard.

[rotund kite]

does anyone know if there’s this specific automation?

wanting to make it so if nothing is written in the ticket within 5 minutes, it automatically closes.
@blissful nymph not a feature that we have yet.

Hi guys, I have a question that probably has a very simple answer, I just don’t know. If the ticket/ticket channel for, let’s say, “ticket 002” has been deleted, but the ticket itself was not closed, how would I go about closing the ticket? It still shows as having an open ticket in my dashboard.
@jade topaz check general settings in your panel, make sure 2 step ticket is enabled.

[jade topaz]

@rotund kite 2 step is enabled, but the actual "channel" it created was deleted before the ticket was closed, so although the channel isn't there, it's as if there's an open ticket floating around

[rotund kite]

It could only be somebody deleted the channel or somebody used the $delete command

[jade topaz]

yes another mod that didn't know how to use the bot deleted the channel

[rotund kite]

Oh

[jade topaz]

but the dashboard constantly says 1 ticket open now. it's not a big deal, just something I was wondering if I could get around

[rotund kite]

It’s probably a display glitch.

[jade topaz]

I had to explain to them how to close it. Even though the ticket message says "react with x to close" lol

it's a non-issue, but I was just curious

[rotund kite]

If tickets are deleted, it should go back to 0, try refreshing the dashboard.

Okey, have a nice day!!

[jade topaz]

thank you!

[blissful nymph]

hey with the "Ticket Limit" option, if I have it set to 10 that means they can only have 10 open at any given time right?

or is it after they open 10 (that are all closed/deleted) they still can't put in any

[gray flare]

Hey, can i get an explanation on tags?

Nvm i found out.

[rotund kite]

hey with the “Ticket Limit” option, if I have it set to 10 that means they can only have 10 open at any given time right?

or is it after they open 10 (that are all closed/deleted) they still can’t put in any
@blissful nymph after they have closed it.

[coral spade]

Hi, Transcripts will not load, just open a black web page. Worked in the past just fine, now nothing. Please advise

[rotund kite]

It should be working fine.

[jade topaz]

Is it possible to schedule a ticket to close in X hours with a command

[glass otter]

Not for the moment

[heady tartan]

spanish?

[jade topaz]

why can't I see my server on the manage servers list?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

ohhhh

ok

[glass otter]

I'm not Spanish but you can ask your question and someone else will help you. Or you can #🎫│make-a-ticket

[jade topaz]

oh ok I see it now thanks so much.

[glass otter]

No problem

[undone condor]

Can I tag channel to my ticket bot message?

[queen hinge]

Sure, just ad this in there:
<#Channel ID>
Example:
[#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

[jade topaz]

how do I underline words in a message?

on pc

[undone condor]

ty ❤️

[jade topaz]

in the panel message?

[queen hinge]

" 2x _ " Message "2x _"

Without the "

[jade topaz]

ok

Bonjour, si il y en a qui me comprennent j'aimerais utiliser le bot tickets mais je sais pas faire. Quelqu'un peut m'aider

[grizzled idol]

Hello, I want to set up the bot. What should I do?

[queen hinge]

#573205317870157855

[robust sandal]

Titouan

Hallo, wenn es welche gibt, die mich verstehen, würde ich gerne den Bot-Karten benutzen, aber ich kann das nicht. Jemand kann mir helfen.

French (fr) → German (de)

[jade topaz]

@queen hinge thank you it worked.

[queen hinge]

No

Problemo

🙃

[undone condor]

Can I change ticket name? Like ticket-0001 > newname-0001

[queen hinge]

Yes but its a Premium feature.

[undone condor]

oh okey!

[queen hinge]

In other case you also can rename every ticket on the beginning, if you want to make yourself that work:joy:

[sturdy garden]

hey!

is there an option to add slowmode to all tickets created?

[jade topaz]

Hello, will a !block cmd be added at any point? It would be a good way to stop set users access from contacting ModMail.

[median wigeon]

This is tickettool

Not modmail

[jade topaz]

I mean't to say ticket tool, sorry. But would it ever be added? (To stop processing a users reaction).

[median wigeon]

No you got only $close

At the moment

[dapper slate]

Can any support have a look at my ticket

[median wigeon]

In this server

[dapper slate]

yes

[median wigeon]

The will react as soon as possible

[sturdy garden]

is there an option to add slowmode to all tickets created by @pseudo glen

[median wigeon]

No srry not possible

[sturdy garden]

thanks

[median wigeon]

Maybe i can help you with it?

[dapper slate]

i wanted the transcripts in our log channel

@median wigeon

[median wigeon]

Ah oke

[sullen stone]

Hi.

I need help.

[median wigeon]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[median wigeon]

What is the problem

[sullen stone]

I can't get the ticket tool to work on my discord server.

[median wigeon]

Can you do $debug

[dapper slate]

doesnt work

[median wigeon]

Do you have premium?

Its a premium feature

[dapper slate]

the transcript one is premium ?

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/806501239507648543

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
222/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

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User name:
callmejayson#9180
User ID:
643283355793883156
Permission Level:
0 - User

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$
Premium Status:
Lifetime
Current shard:
1
API Latency:
77

[sullen stone]

Sorry

Debug worked, but I can't configure it to open tickets.

[median wigeon]

Yes

[median wigeon]

Debug in your server?

[dapper slate]

:v

[dapper slate]

but I can do it manually

[sullen stone]

Yes, on my Discord server

[median wigeon]

Your have not the administrator role

[sullen stone]

To the bot?

[median wigeon]

Yes

Your level 0 jou need level 6

2 or 4

[sullen stone]

Do I have to create a role and give it to the bot? To make it work

[median wigeon]

No you did it here

[pearl kernel]

bot down?

[median wigeon]

Do $debug in your server

[sullen stone]

I already did bro

[median wigeon]

No i see only here the debug

From you

Oh nvm 😅

[sullen stone]

You can't see my discord server, HAHA

[median wigeon]

Yes wel your debug

In a channel for helpers

[sullen stone]

¿You see my debug?

[median wigeon]

Yes i am helper for this server and then i can see your debug

But, did you put the role above the member roles

[sullen stone]

Now I do the command again to see if you see it, XD

[sullen stone]

Noup, much lower

[median wigeon]

Put it above the member roles

[sullen stone]

Should we put it up?

[median wigeon]

And try again

[sullen stone]

Ready

[sullen stone]

Ready

[median wigeon]

Did it work?

Maybe you can delete the old panel and make a new one?

[sullen stone]

I dont make a panel

[sullen stone]

i dont make a panel.

i dont need more help, THANKS

[jade topaz]

is $debug will be available

[real oak]

How going ticket for me server?

[median wigeon]

What do you mean?

[queen hinge]

#573205317870157855

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/806512790843031592

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

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Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
219/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

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User name:
Rickerd#0001
User ID:
373199304577384448
Permission Level:
0 - User

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Prefix:
$
Premium Status:
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Current shard:
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API Latency:
83

[queen hinge]

@median wigeon 🤔

[median wigeon]

Oops😂

Thats when you typ it in a wrong way😅

First the command and than the sentence

[jade topaz]

Anyone needs help ping me for sure

[proper adder]

In your opinon, is separating the tickets between games easier, or having one central ticket hub?

IE CSGO section has a ticket there CS GO specific, ARK has the same, or a overall ticket area

@jade topaz

[jade topaz]

see me owning server of gaming guild so my choice is to have only one central ticket cause many tickets panel creates a mess @proper adder

@pale pilot 1 point to me i responded to 1 person

[proper adder]

Figured, were up to 4 games and are looking into installing servers (may go onprem at my house at this rate) and figured id ask

Ark is the problem, no company will give up a bundle, I'm trying to rent 18 servers come on amn.

[pale pilot]

@jade topaz no need to ping. We look through this every now and then and see who is helping. And there are no points

[jade topaz]

ok

anyone need in help pleaser be free to ping me

[proper adder]

Actually @pale pilot I see you're on the billing team. Is there any server count limitation on licenses? Would a 1 year cover 1 server or how many? Was thinking about adding this to our company as a setup service along with a few other ticket platforms we install.

To use much like a Hubspot has an Agency version for me to manage other's social medias etc.

[pale pilot]

one key is for one server only. If you want to buy premium for more than 1 server, we can talk about a discount. Open a ticket for that

[proper adder]

Good to know, I'll poke around after work and see what its like, would like to maybe talk about a package for managing other discords via my dashboard as a service. I'll open a ticket if that becomes the case, thank you!

[pale pilot]

👍

[jade topaz]

How can I change the language?

[faint ledge]

When someone opens a ticket what are the check and x reactions for? Cause when i react to them it closes the ticket

[pale pilot]

It's just to confirm the closing of the ticket. If you click on the x those emojis disappear again

You can disable that in general options of your panel settings "Two Step Close"

[ebon tundra]

How can I let the bot ping roles

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[ebon tundra]

And what should i but in @support

[rotund kite]

what is the role you are pinging

[ebon tundra]

Should i but the ID

[rotund kite]

Just give me the role name

[ebon tundra]

One sec

🆘 | Test Supporter
🆘 | Supporter

2roles

[rotund kite]

{@🆘 | Supporter} {@🆘 | Test Supporter}

But it in message text in your ticket settings

[ebon tundra]

Okay

Thanks

Hm I can't find where i can write text and where i but the description

[rotund kite]

Try it there.

[ebon tundra]

Where?

[rotund kite]

In the message text.

[ebon tundra]

I can't find that

I use a mobile

[rotund kite]

Panel configs > Your panel settings > Ticket Options > Edit ticket message > Edit message text (NOT EMBED TEXT)

[ebon tundra]

Will that come after u open the ticket?

[ocean bough]

Why does the bot keep going offline?

[radiant moss]

If the bot is offline in your server please create a ticket #🎫│make-a-ticket

[jade topaz]

How come only 1 of the reaction creates a Ticket not the other two?

[radiant moss]

make sure they have different reactions for each panel

[jade topaz]

wait wdym ?

[radiant moss]

You are trying to make multi panels?

[jade topaz]

no

just that one with the 3 reactions.

other among us servers do it.

[radiant moss]

Is this from your server

[jade topaz]

Yeah

[jade topaz]

?

[radiant moss]

hmmmm

[jade topaz]

I know there is a way because other among us servers do it.

[radiant moss]

Do you have the panels still in the dashboard?

[jade topaz]

yea

just that panel

If it's more easy I could inv you to my server and give you perms or something.

idk

[jade topaz]

This makes me think you deleted two of them

wdym ?

I'm only using one panel

You should have 3 in the dashboard

idk but I want to use only one panel for that.

[jade topaz]

now when I tried to create it again it only did 1 reaction.

I think you deleted the two other panels in the dashboard

(Blue and green)

[vestal owl]

How do u use that bot

[jade topaz]

Its a premium command

[vestal owl]

O what channel is it in

[jade topaz]

What?

The bot in the image is ticket tool

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[jade topaz]

In a different server

Yes that

[jade topaz]

could you help me with it idk I'm still pretty confused lol?

[blissful nymph]

how do we put a suggestion in?

sorry nvm I got it

does anyone here have a setup for a customer closing the ticket and wanting to reopen it later? the way it's setup on our server is that it goes into a private channel called "closed tickets" and of course it boots out the customer and gives them the Clyde bot error when they try to type again.

[blissful nymph]

@vestal owl that suggestion you made is an option. it's in the settings somewhere but it lets you choose which channel a "closed ticket" goes to

you can also disable the deleting emoji/text showing up

[mystic hound]

if the closed ticket removes the user from the ticket, it can only be opened by someone that has access to the ticket

im fairly sure if you set the perms to allow the ticket maker to still have access to a closed ticket, they can reopen it, not 100% sure on this though

[jade topaz]

Ehi guys, I need to give a temporary role to a user has creating a ticket, is possible?

[proper merlin]

so how do I make it so only staff can see the tickets that people create?

[median wigeon]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[proper merlin]

we did that but the still all the members can see it

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[proper merlin]

Thank you

[queen hinge]

Np

[jade topaz]

I need to give a temporary role to a user who has creating a ticket, is it possible?

[jade topaz]

Can someone help me please?

[fast wigeon]

Is there a way to delete a ticket through another channel?

[bold ridge]

Can anyone help me please?

[rotund kite]

They are an user, it is not a role, but you can change their settings.

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[rotund kite]

Go to user opened permissions, then you can change it however you want.

[rotund kite]

Umm, no.

Sadly no.

[rotund kite]

Explain your issue, I cannot help people who ask: can anyone help me?

[bold ridge]

I can 't make the ticket

[drifting moth]

Help

[queen hinge]

What do you need help with?

[drifting moth]

I am trying to create a ticket

And i set the stuff up but I don't know if it went through

[bold ridge]

why i don't creat ticket

[jade topaz]

boy

@bold ridge you have not chose the channel

to set the ticket

[bold ridge]

I can not select a channel

[jade topaz]

you retry

the whole page

@pale pilot see it boy 2 points total

[queen hinge]

@jade topaz do not Ping Staff Member.

[jade topaz]

i am pinging the support team ok

not you i want to earn the role

@bold ridge you delte this panel and create another

[pale pilot]

please don't ping me for this. Like I told you, we are giving this role when we see that someone has helped out a lot here

[jade topaz]

ok

so what is the limit

[queen hinge]

Wdym with limit

[jade topaz]

after how many answer

[pale pilot]

I also told you that already. There is no limit. We don't count every answer you make. Just keep answering questions and we'll give you the role when we see fit

[bold ridge]

And how do I arrange it?

[jade topaz]

just do the setting s

[bold ridge]

Now it does not show me the server

[jade topaz]

u have admin in server?

[bold ridge]

I ownership

[jade topaz]

ok

logout and login

[inner oar]

hellp

hello

bakin buna

[forest goblet]

$yardım kullanmayı deneyin

[inner oar]

ok

olmuyo

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/806886088446050305

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
194/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
2x2Master#4543
User ID:
765994339565699083
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
86

[forest goblet]

what

[inner oar]

what

[forest goblet]

$debug kullanmayı deneyin ve bir ekran görüntüsü gönderin.

[inner oar]

ok

yesssss

oldu

thank you

[forest goblet]

Bunun sorunu çözmemesi gerekiyordu. Ama yine de olduysa, bu daha da iyi.

[jade topaz]

I checked permissions as @rotund kite just told me, but is not what I'm search for. I need to give/create a new/specific role to an user who created a ticket, is it possible?

[jade topaz]

Someone please?

[forest goblet]

It's not possible, unfortunately. The only thing that maybe works is a YAGPDB custom command.

[jade topaz]

is this channel for bot support and questions

[forest goblet]

yes

[humble brook]

Hey guys so I set up the bot on my server and set up a unique channel for the ticket logging and transcript channel but for some reason whenever I close a ticket or save a transcript it won't post in the channel. The bot has every permission too

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[jade topaz]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[jade topaz]

@humble brook there

[humble brook]

https://gyazo.com/7f6845537aa9950172ebfc630592076e?token=72588796737c3281e656a125c1cfa364

Already done that, but it just won't send to the channel

[humble brook]

Managed to fix it now, thanks!

[radiant gyro]

a question. So If I set the category where I want the tickets to be made, and make the category perms so this role can view channels, will they see all the other tickets made? if yes, then how can I fix it.

one more question, How can I edit the perms so The role can open tickets? Ping me pls

[hexed linden]

Is there’s a command that i can use to block someone from creating a ticket?

[jade topaz]

is there a thing u can do to when you make a ticket it appears in specific channel

[jade topaz]

when someone reacts to a ticket is there a way i can see what they reacted to

[empty kestrel]

hi! i have a question.

how would you make a ticket start into a private category and make that category visible when they have a ticket?

but they cannot see other tickets in the same category

and when they close the ticket, they cannot see the category again

[jade topaz]

how do i cumstonmas the ticket tool pro

[halcyon flax]

Hi, I have a problem with the bot, when I put it on my server the bot does not work, neither does the $help, I already expelled it and put it back, but nothing.
What is the problem with another server with a template from my original server and if it works, why do I solve it?

Hola, tengo un problema con el bot, al ponerlo en mi server el bot no funciona, el $help tampoco, ya lo expulse y lo volví a poner, pero nada.
Lo problema con otro servidor con una plantilla de mi server original y si funciona, a que se debe como lo soluciono?

[livid cedar]

can i get @humble sequoia if i boost this server?

[empty kestrel]

pretty sure no

but u do get a chance to win it in a giveaway

#779091596674859069

[livid cedar]

life time?

[empty kestrel]

probs not

i mean

4 boosts is only 20 days

so how much would 1 boost give ya

[livid cedar]

the bot can only log 1000 messages?

[empty kestrel]

???

[livid cedar]

????

[empty kestrel]

?????

[empty kestrel]

btw

have any ideas how to make categories visible when ur ticket comes ther?

[livid cedar]

ya

[empty kestrel]

can u explain

ples

hi

[median wigeon]

Can you do $debug

[compact hamlet]

How do I reset all my ticket data?

[median wigeon]

In dont know if there is a option for

Can you make a ticket for that?

In #🎫│make-a-ticket

[compact hamlet]

Sure

[jade topaz]

yes

any help you need ping me

[jade topaz]

Do you need help or are you proposing your help.?

[median wigeon]

Proposing for help

[jade topaz]

Ok

hi i need help

[median wigeon]

Whats your problem

[jade topaz]

how to give helpers of my server permission to see the tickets

[median wigeon]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

tysm

[deft swallow]

Hi i need help

[median wigeon]

Whats your problem

[deft swallow]

the bot its in my server more i go in the site to manage more not work say to relog more i relog and not

can help me?

[radiant moss]

do you have an admin role or a dashboard role?

[deft swallow]

I go view

[deft swallow]

Oh thanks i dont know need admin

[dreamy silo]

Do I have to be the buyer of the premium ticket tool in order to manage it?

I'm only a server admin (full perms tho), can't select the bot in "Server Configs", even though I can invite him.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[rotund kite]

Do I have to be the buyer of the premium ticket tool in order to manage it?
@dreamy silo no

[dreamy silo]

^^ can't do this tho

[jade topaz]

So you can't manage it on the website?

[rotund kite]

^^ can’t do this tho
@dreamy silo tell them to give you a dashboard role so you can control it.

Make sure you have logged out and in before doing so.

[jade topaz]

I thought administrative permissions granted access to everything

So logging out then back in would in turn fix it, no?

[queen hinge]

Yeah, but if you have all Permissions, but not the Direct "Administrator" permission it wouldn't work. Sometimes the people think they have the 100% controll power but just have all other permissions

[jade topaz]

Oh fair enough

[dreamy silo]

Thanks for the replies.

Is there a multi panel feature?

Looking through the dashboard, prob blind

[jade topaz]

Its premium only

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[dreamy silo]

The server does have the premium bot

Thanks

[hoary zodiac]

i can't find my discord server from the website

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[queen hinge]

@hoary zodiac ⬆️ ⬆️

[hoary zodiac]

it works now

thx:D

[queen hinge]

No problem.

[meager sparrow]

hi! so um, i dont see my friends server on the manage server, can you help?

wait nevermind fixed-

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

People cant see my "open ticket category" but when someone opens a ticket, then everyone can see it.

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[rotund kite]

People cant see my “open ticket category” but when someone opens a ticket, then everyone can see it.
@jade topaz try turning keep visible off.

[jade topaz]

i did it, didnt work

[meager sparrow]

where is the ticket like welcome thing to configure it

[meager sparrow]

how do you do this?

[jade topaz]

you need premium

if u have it then

panel config -> your panel settings button

-> panel options

-> edit panel message

then embed text

[solid stream]

Technically you can do it without premium, but you have a limited character count.

[torpid quarry]

I got problem to manage premium

@solid stream

[queen hinge]

Please do not ping the Staff!

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[torpid quarry]

Ok

[torpid quarry]

Sorry for ping

[torpid quarry]

Not working

[vagrant moth]

hi! i'm trying to set up ticket tool in my discord server. i already had it set up but completely forgot how and my (now old) server was raided so i had to delete it. i need to figure out how to make it so people can open a private channel with my staff.

[jade topaz]

Not answering that since they left

[jade topaz]

I voted for the server but nothing was added to my $vote

[craggy pollen]

Ticket Tool Langue Where?

[queen hinge]

You have to Link it with your account

[bright nest]

Is the Free bot Offline?

[neat oracle]

^^

[jade topaz]

Hello, the bot on my server does not work, when someone reacts, the ticket does not open

[restive sundial]

free bot offline

[ashen quarry]

the bot is offline, staff team will tell us why

[restive sundial]

yep

[jade topaz]

Ok I understand

[graceful epoch]

guys why the bot is dead again?

lo

[jade topaz]

What bot?

[graceful epoch]

ticket tool

[jade topaz]

Free or premium?

[graceful epoch]

yes

free

[jade topaz]

@graceful epoch

[graceful epoch]

kk

thx for the support

[jade topaz]

It might have hit a Rate limit

[graceful epoch]

k

[keen linden]

Why is the bot offline?

[carmine steppe]

Premium is down aswell.

[jade topaz]

Premium bot is still up

[carmine steppe]

I still cannot send tickets to a channel.

[jade topaz]

Are you using the premium bot or the free bot. (Premium bot has a gold ticket icon rather than white)

[tough summit]

Hey!

WE have premium ticketool and he is down any reports about that?

[prisma lily]

Same

[rotund kite]

#💬│general-chat

[bold ermine]

Hello, i have ticket tool on my server but the thing is that i can't acces to the ticket tool dashboard control panel of this server. when i click on manage server it's writen invite and not manage.
And if i ckeck on discord the bot is offline ^^

[rotund kite]

Yes we are aware of this.

[scenic plover]

any eta on when it will be back?

[bold ermine]

Merci Logik^^

[queen hinge]

No, but we will notify you if hes back online. Maybe enable the "Primary Bot Outage Notification"

#735589367027859457

[scenic plover]

ok thanks

[rotund kite]

Usually in a few hours it is resolved.

[bold ermine]

got it all ready on my server haha^^

[scenic plover]

thanks guys, good to know :)

[rotund kite]

There a status page in #689208572806299799 if you scroll up.

[jade topaz]

Yes what question

[pseudo mica]

hi

can someone help

[rotund kite]

Yes

Please take note our primary bot is offline.

[pseudo mica]

ah ok

that explains why my panels not sending

is the premium one online?

[rotund kite]

Yes

[pseudo mica]

alright thank you

the panel confg tab is no longer loading for me

[cinder oxide]

so currently the bot is offline and they're fixing it right now?

[west thistle]

Yeah.

[pseudo mica]

my panels still are not sending with the premiu bot

[jade topaz]

The bot is offline so if you only have the primary bot, you cannot access the dashboard

[jade topaz]

Did you switch it to the premium bot

[pseudo mica]

yes

[jade topaz]

Hm

[pseudo mica]

ill send ss hold on

[jade topaz]

Did you invite the premium bot?

And is the server currently on a premium subscription

[pseudo mica]

ja

[jade topaz]

Strange

[rotund kite]

Yes this was an issue for me, it’s a little slow, just wait for a 5-10 seconds and it should load up.

[pseudo mica]

ok

ill try that

that worked thanks

[rotund kite]

Sorry for making you wait, I’ll also notify the development team of this bug.

[pseudo mica]

its also displaying my server member count wrong

by like 92 thousand

wdym?

[jade topaz]

?

[pseudo mica]

wdym distinguish

[jade topaz]

What?

[pseudo mica]

you asked how do you distinguish the bot

[jade topaz]

Yes

[pseudo mica]

what do you mean distingush

[jade topaz]

Set up

[pseudo mica]

oh thats easy

[jade topaz]

How come?

[pseudo mica]

go to the web dashboard, tickettool.xyz

[jade topaz]

yes

[pseudo mica]

click manage servers and click your server

[jade topaz]

The bot is already on the server

yes me too

Yes

[pseudo mica]

#🆘│community-support message did you read this @rotund kite

[jade topaz]

and there are always write invite

I'm on the side now

[pseudo mica]

go to manage your servers and pick your server in the web dashboard

[jade topaz]

Yes i have

[pseudo mica]

go to panel configs

[jade topaz]

Yes

[pseudo mica]

click create panel

and fill out the fields

the primary one is down

[jade topaz]

Okey. Thanks

Hi.
My Ticket tool is offline since 2 hours or more and when i want to create a ticket, the ticket dont work

[woeful vapor]

mine too

[jade topaz]

me too

[pseudo mica]

the primary bot is down

[exotic hound]

sadly

[jade topaz]

how to add the second ?

[exotic hound]

premuim

[pseudo mica]

do you have premium

[woeful vapor]

i am turkish
My English is at the amateur level

[pseudo mica]

universal i love your pfp

[exotic hound]

Thanks

[pseudo mica]

no problem

if you have premiu you can invite the premium bot

[rotund kite]

Currently the bot is offline, we have notified the development team about this. For those who just came here.

[cedar sage]

why he is offline?

[pseudo mica]

and use that

[pseudo mica]

look above

[frigid relic]

My is offline too

[jade topaz]

me too im french but when i tell to you "me too", its not for tell the good word, its for tell that me too i have the problem lol

[pseudo mica]

look above

[rotund kite]

That’s odd, if this persists after our outage, go over and #🎫│make-a-ticket

[cedar sage]

ahh

[cedar sage]

ty ❤️

[pseudo mica]

will do mate

[exotic hound]

Can change to turkish also

[jade topaz]

i dont have premium

[old dragon]

Mine too

[pseudo mica]

there is a trail of premium

[woeful vapor]

okey thanks 🙂

[pseudo mica]

you can use

its for 7 days

[jade topaz]

Why the Bot offline?

[exotic hound]

Dk maintainace or something else ig

[pseudo mica]

#🆘│community-support message @jade topaz

@jade topaz there is also #573205317870157855

[plucky glacier]

do we have any ETA of when it will be back online?

[frigid relic]

@here

[pseudo mica]

im a bot devloper, usually they have to find the issue to address it, which could take days or even weeks

[rotund kite]

A few hours, most outages get resolved in a few hours, these don’t happen so often, both primary and premium have a 99%+ uptime

[plucky glacier]

im a premium, how to get role here?

[pseudo mica]

@rotund kite are they any support/staff applications available?

[jade topaz]

When the bot is offline, it doesn't create the panel in the channel, does it?

[rotund kite]

They just closed off a week ago 😅

[pseudo mica]

well crap

[rotund kite]

It cannot do anything

[rotund kite]

They probably open twice a year.

[pseudo mica]

you can set it up on the website, but you cant send anything to discord

[rotund kite]

Somebody got in support without filling applications by helping here.

So, feel free to help.

[pseudo mica]

i am always online to help xd

i never sleep, like literally

[rotund kite]

You never know what can happen.

[pseudo mica]

true

[rotund kite]

That’s everyone I know on Discord

[pseudo mica]

xd

Discord users are built different

but yes i have 100 members and its showing 90 thousand on the site xd

[lofty rain]

hello, how do you put the bot online?

[lament tree]

I need some help,

I need some help-

[jade topaz]

The Ticket tool in my server online, but the commands doesn't work...

[onyx aspen]

help

[pseudo mica]

the bot is down

[jade topaz]

Aii

[pseudo mica]

bot is down

Premium is the only working bot atm

how can i get a colored role

[lament tree]

How do I get a server icon to be animated if I already have nitro on it?

[pseudo mica]

wym

is this a ticket tool question

or discord itself

[lament tree]

Like, once a server is level 1 boost, How do I animate it.

Discord.

[pseudo mica]

you need a gif image

[lament tree]

Okay,

[pseudo mica]

and then upload it normally

[onyx aspen]

when will it work?

[lament tree]

Okay thanks.

[pseudo mica]

make sure it is Imagine_name.gif

not .png or .jpg

must be .gif

[pseudo mica]

by the end of today hopefully

[lofty rain]

when will they turn on the bot?

[pseudo mica]

when they push it to live

[old dragon]

I try to send my Premium bot panel but it fails to send and the bot is offline

[pseudo mica]

your premium bot

[lofty rain]

LOL

[pseudo mica]

@old dragon what bot is offline

whats the #

[old dragon]

#4843

[onyx aspen]

he works why he fell?
functionality does not work

[queen hinge]

#💬│general-chat

[lofty rain]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[queen hinge]

@lofty rain #655832608835502080

[pseudo mica]

wrong selectedd bot

[lofty rain]

sorry

[pseudo mica]

you have to select the premium one on dashboard

[old dragon]

Ok I try now

[pseudo mica]

like this

[lofty rain]

ita?

[pseudo mica]

?

[old dragon]

I logout from site and try to login again, then I reinvite the premium bot and now it works. Thanks

[jade topaz]

Ticket tool says it is offline

[lofty rain]

are there Italians?

[pseudo mica]

No problem @old dragon glad i could help ya

[old dragon]

Ciao Francesco si dimmi

[pseudo mica]

primary bot(free) is down

[jade topaz]

Ok.

[untold crane]

do u have any clue when the bot will come online?

[pseudo mica]

by end of today hopefully

[untold crane]

omg

[lofty rain]

allora, ho un problema che non riesco a risolvere ormai da giorni, ovvero l'offline. è un problema momentaneo oppure devo fare qualche passaggio per attivarlo?

[jade topaz]

Groot Dik

[untold crane]

i have a tournament today and i need the tickets

[pseudo mica]

use ticket bot preium until then @untold crane

[jade topaz]

I have a Groot Dik

[pseudo mica]

you can redeem premium for free for 7 days

[fair nexus]

Hi, how to turn on TicketTool bot?

[untold crane]

invite link?

[pseudo mica]

its on the dashboard

[pseudo mica]

its down

[fair nexus]

What do you mean?

[jade topaz]

Broke.

[pseudo mica]

its down for updates

[glass bay]

ticket tool not work now

[fair nexus]

oh

[glass bay]

please fix

[fair nexus]

okay, thank ❤️

[pseudo mica]

use the premium bot until then

[pseudo mica]

they are

[lofty rain]

understand

[old dragon]

Il bot free e' offline, io per farlo andare online ho fatto la prova di 7 giorni del premium. Il problema e' che comunque non lancia il pannello nel canale scelto

[jade topaz]

@thin marlin fix it gay man

LOL

[viral moon]

not work free ticket

[pseudo mica]

no need to ping him

[pseudo mica]

its offline

[jade topaz]

@pseudo glen FIX YOURSELF

[lofty rain]

ho capito quindi devo aspettare per riattivarlo? @old dragon

[old dragon]

@pseudo mica I have the same problem. The bot is now online as premium but the panel fails to send on chosen channel

[old dragon]

Praticamente

[pseudo mica]

uh

mine shows an error in the bottom right, but it eventually sends

[lofty rain]

grazie per l'aiuto/thanks for everyone's help

[old dragon]

Damn, I use it for my company customers

[jade topaz]

hopa jde joisia nooaa inaid j sasjasxah!

[pseudo mica]

hit send and see if it shows up in the channels

[old dragon]

Figurati Fra

[old dragon]

Nope

[jade topaz]

A

DOS

[pseudo mica]

did you make sure to select the premium bot?\

[jade topaz]

I DDOS

[pseudo mica]

did you hit Save after you selected premium bot,

you also have to have the premium bot in your server

@old dragon https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

thats the premium bot

[old dragon]

Ok now it works I don't know why

[pseudo mica]

that has to be in the server to slect it to be used

[old dragon]

Hope they fix problems soon

[old dragon]

Thanks for your Help!

[pseudo mica]

no problem

any DE here?

[queen hinge]

@pseudo mica , how may I help you?

[pseudo mica]

i was asking if any germans here

[queen hinge]

Yeah, I'm german, what do you need help with?

[pseudo mica]

just was asking

if any were here xd

[polar canopy]

bot offline?

[queen hinge]

Okay but this isn't the right place for it okay 🙃

[pseudo mica]

ye

[queen hinge]

#💬│general-chat

[polar canopy]

why general

[queen hinge]

See last Message there.

[polar canopy]

i'm new idk all the channels

[pseudo mica]

look at the embed in #💬│general-chat

the last message in that channel

[polar canopy]

yeye i saw

¯_(ツ)_/¯

[pseudo mica]

Use premium bot until then

[polar canopy]

easy

[short pendant]

Hi is the bot offline?

[polar canopy]

check #💬│general-chat

[pseudo mica]

yes

[hard notch]

why bot doesn't respond to $help when i have prefix $ ?

[pseudo mica]

its down, check #💬│general-chat

[old dragon]

Yes, also the Premium one doesn't create tickets

[pseudo mica]

it does for me

[old dragon]

I do not know what to do

[mighty prairie]

Yep bot is super dead ^^ we'll wait for an update 🙂

[rustic breach]

ah down

[lilac lodge]

help bot is off

[rustic breach]

#💬│general-chat check

[mighty prairie]

BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
Currently the ticket tool bot is down. Please check the next channels for status updates:
#689208572806299799
#💬│general-chat
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE

[tame notch]

ticket tool Bot Offline?

[hexed linden]

Premium bot working??

[mighty prairie]

IS IT REALLY THAT HARD TO READ THE MESSAGES ABOVE HERE?@!?!?!

[atomic bison]

lol

[mighty prairie]

🤦 jeez u guys are disgusting

[prime dove]

seems like it XD

[queen hinge]

Please be kind!

[forest goblet]

Please pin this

[pseudo mica]

@here

BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE

Currently the ticket tool bot is down. Please check the next channels for status updates:

#689208572806299799
#💬│general-chat
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE
BOT OUTAGE

[steel juniper]

[forest goblet]

Are you serious?

[royal gulch]

why the bot is inactive?

[hard notch]

b-r-u-h

[mighty prairie]

BOT OUTAGE
READ THIS
BOT OUTAGE
READ THIS
BOT OUTAGE
Currently the ticket tool bot is down. Please check the next channels for status updates:
#689208572806299799
#💬│general-chat
BOT OUTAGE
READ THIS
BOT OUTAGE
READ THIS
BOT OUTAGE

how spammy must it get for people to actually read it

[jade topaz]

I have the same problem

[royal gulch]

until when it will be inactive/

[forest goblet]

@royal gulch Do you want to fool us? Read #💬│general-chat and #689208572806299799!

[quasi kernel]

what can i do when ticket tool is offline?

[forest goblet]

Nothing. The developers are working on fixing it and until then you have to wait. PERIOD.

[jade topaz]

DEVVS ARE GAYYYYYY

SDEVS ARE HOTTT

DYNO SUCKS

[forest goblet]

@pale pilot Can you please mute this guy?

[jade topaz]

@forest goblet SHHSUH I SYM

[dapper bloom]

is the bot offline ?

[jade topaz]

Yes.

[dapper bloom]

😕

[forest goblet]

Read #💬│general-chat and #689208572806299799!

[pale pilot]

-kick 740873405611638855 troll

[rose geyser]

:ok_hand: kicked ALPHAxdapper#5869 (troll) User was notified

[woeful copper]

ticket tool is offline

why though

[jade topaz]

@woeful copper #💬│general-chat

[drifting trail]

Channel Locked

🔒 ⚠️Primary Bot offline ⚠️
Right now the primary bot is offline. We are sorry for the inconvenience! Unfortunately we don't know when it will be back.

[drifting trail]

Channel Unlocked

🔓 ig we can unlock this

[distant girder]

please help

[shrewd lynx]

The bot was down. It is starting

[grim mountain]

Yes the bot is down

[jade topaz]

give it permision to send messages in the channel

[distant girder]

the fact is that it was issued

[jade topaz]

Hello, I have a problem with my bot on the server because the bot is Unavailable and all Nibt systems are working is there any solution?

[shrewd lynx]

the bot is down atm. It is starting

[jade topaz]

AAA ok

[distant girder]

thanks

[tawdry lichen]

Why is the bot offline?

Answer please with @tawdry lichen

[jade topaz]

@tawdry lichen its starting back up after a rate limit

[lapis grove]

hello, in our question, your ticket bot gave an error. It was not working for a long time.

We deleted the letter emoji, but I guess it didn't. How can you help?

[elder breach]

Hello, at my Server Is the ticket tool offline ? Can anyone help me ???

[lapis grove]

@upper flower

[elder breach]

@upper flower

[upper flower]

EWOGFNWOFGVNEWNGFVNEWR

[elder breach]

Bruh

[queen hinge]

STOP PINGING STAFF TEAM MEMBERS!!!!

[elder breach]

But I need help

[knotty stone]

Wtf

🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️🤦🏽‍♂️

[solid stream]

Hello =)

[queen hinge]

Then wait until someone is helping you or study by yourself some channels like #689208572806299799

@elder breach ⬆️ ⬆️ ⬆️

[knotty stone]

That makes no sense to me so I doubt anyone else will understand it unless there a nerd

[humble sequoia]

Ticket Tool is 42.97% online. Estimated to be back online in 17 Minutes, 2 Seconds for the remaining 146 (57.03%) shards

[static pumice]

You guys are doing God's work. Thanks for this free service.

[wheat turtle]

Hi can someone help me?

How do I transfer the premium tickettool to a server? The previous one I delete it and I don't know how to pass it.

[copper marsh]

You had premium on a server that is now deleted?

[wheat turtle]

yes

[past zenith]

Hello I have the ticket tool bot on my dc server but it is offline with me on the dc why and what can i do?

[copper marsh]

The primary bot had an outage and is now rebooting, check #689208572806299799 for the latest updates

[upper flower]

I need the server ID from the old server and new server

[wheat turtle]

758843565718896673 OLD
793493611375362118 NEW

[upper flower]

@wheat turtle Do you want your panels and tags from the old server too?

[wheat turtle]

yes you can yes please, it was configuration hours, deleted by an idiot

[shut brook]

Question: I accidentally deleted the bots reaction (📩 <- This) from the create ticket section. How do I get it back?

[forest goblet]

resend the panel

[upper flower]

ok done

[shut brook]

how, I didn't set up the bot. I should have permission though

[forest goblet]

go to the panel configs, create a panel and use this:

Or if there is one already just select a channel and press send

[shut brook]

thanks

[forest goblet]

np

[hollow shadow]

what are the premium features?

[copper marsh]

Everything marked by a on the website

[cobalt creek]

how do i pull a ticket here

[queen hinge]

#🎫│make-a-ticket

[forest goblet]

Sir, that channel is not visible to normal members.

[tough sluice]

Is there a way to make it so it saves a transcript automatically whenever a ticket is deleted

[forest goblet]

You need premium for that

[tough sluice]

ya i got premium

and nvm i found the option

[grizzled wyvern]

Hello

I have a question

@forest goblet @forest goblet

[forest goblet]

Yes?

Please don't ping a random user tho

[grizzled wyvern]

If i will close the ticket but i need to display the panel

@forest goblet how?

[forest goblet]

What do you mean

[grizzled wyvern]

Wait

@forest goblet this how can i display it

@forest goblet @forest goblet @forest goblet @forest goblet

@acoustic grove

[forest goblet]

Stop pinging me.

[grizzled wyvern]

?

I need help

[shadow copper]

n

[forest goblet]

You click on 📑 and then it shows up in your ticket log.

[forest goblet]

what

[grizzled wyvern]

Ok but how can i display it

[forest goblet]

I don't know what you mean

[worn surge]

If you're looking to display this panel in the photo, you can run the $close command in the ticket channel or react to the message sent by TicketTool at the top of the ticket to close it.

[forest goblet]

^

[fickle hornet]

Does anyone know if its possible to customise the bots name or avatar?

[mild pagoda]

Hi use ticket tool in one of my servers, somehow it has been set to higher authority than me (server owner) and is displaying announcements from another discord server, any ideas how? And how to fix?

[forest goblet]

It's not.

[west wyvern]

Hello, i am new to this and have an important question

[waxen coral]

Hi i need assistance with ticket tool

i cant find my server after closing and opening the window

[waxen coral]

whats your question

[jade topaz]

In the dashboard ?

[waxen coral]

yes

[west wyvern]

we have the ticket tool premium set up on my discord that my admin set up and paid for.
he left today and I want to make sure that our current config and subscription stays in place

[waxen coral]

I think so

[jade topaz]

Try logging out and logging back in

[waxen coral]

ok

[west wyvern]

what do i do to "switch" our current tool to my name and payment options?

[waxen coral]

I dont know

[waxen coral]

that worked. thanks for the help

[west wyvern]

in regards to my issue?

[jade topaz]

No problem !

[waxen coral]

i dont know wha you do about payment things

[jade topaz]

Hey there, normally, you can talk about that to a staff in a ticket but idk what the admins did, you can't make tickets for now cause the channel has been hidden from members

[sudden solstice]

ticket

?

[vestal owl]

I cant see make a ticket and the botten

[jade topaz]

I’m new to this bot and just got it, I’m trying to figure out how to make a ticket with all of these for options. Am I missing something important for when making it because it ended up looking like the bottom picture

[radiant moss]

Are you trying to make something like #🎫│make-a-ticket with the different languages?

[jade topaz]

Nope

[radiant moss]

So then you are trying to make a panel for each ticket?

[jade topaz]

Like one giant panel with all of those things in the first picture

This is like the 4th bot I tried to do this.......

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

You can do this with premium

If you havent yet there is a 7 day free trial per server

[jade topaz]

Oh okie thank you