🆘│community-support

[robust notch]

I got it thanks guys 😄

[median wigeon]

what was the problem

[robust notch]

I have no idea but it works now

[median wigeon]

hahah

if you got more problems $ debug is a good option

[light geode]

Hello !
Is it possible to add an argument for a tag ?
Like if i execute $test [user] it will mention the user I set in the argument where i place the argument placeholder

[solid stream]

Not at this time

I would like to get the tabs updated to be more advanced, but currently it's incredibly basic.

[light geode]

Ok, are you planning this kind of update sooner or later ?

[solid stream]

Few months at the soonest.

If you want a more advanced tag I can recommend Carl bot.

[forest goblet]

...or YAGPDB, that can do much more than evern Carl

[jade topaz]

So, whenever I try to login

it says this

@fleet lantern

What do I do? i'm trying to set the bot up...

-warn @jade topaz ping staff team in #🆘│community-support

[rose geyser]

:ok_hand: warned m.a#0001 (ping staff team in [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)) User was not notified

[jade topaz]

you cant log in in to the docs

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

thanks.

[nova jackal]

do you guys have a one time purchase option for premium or just the monthly reoccuring payments?

[median wigeon]

you can create a premium account and after the completion of the payment you can cancel it and keep it for 1 month

[unkempt badger]

Hi, moderator options under a panel config don't seem to do anything. Am I missing something here?

[median wigeon]

can you send a screen of the problem

[unkempt badger]

Is this supposed to send a message somewhere notifying that a ticket has been opened?

[median wigeon]

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[median wigeon]

Have you tried this after saving the settings

[unkempt badger]

just did

nothings happened

[jade topaz]

is there anyway to save what was said in the ticket?

[spare gale]

@jade topaz

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[spare gale]

A transcript is saving (for non premium) the last 200 messages. And for Premium members unlimited.

[jade topaz]

ok thx 🙏

[spare gale]

You’re welcome.

[spare gale]

Be sure to click the save button in the popup where you can edit the message.

[unkempt badger]

I have

I'm not getting any moderator messages in any channels

[median wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[median wigeon]

i think you need this

[spare gale]

Nope. He doesn’t...

[spare gale]

Check if the premium bot is disabled.

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[unkempt badger]

We're using the premium bot

[spare gale]

And also check the permissions for TT serverwide and channel related.

[unkempt badger]

has full perms

and premium bot is enabled

[spare gale]

Also in the channel?

[unkempt badger]

yeah

[spare gale]

What do you want the bot to do? Log something?

Log when a ticket is created?

No need to.

[unkempt badger]

I thought that opened message under moderator options would send a message when a ticket was opened

[spare gale]

Please don’t make it any more confusing.

[spare gale]

Uhm. I honestly don’t know what that is for, but if you want it to log when a ticket is opened, set up the logging channel.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[spare gale]

It’s next to the round bordered setting.

[unkempt badger]

I can always have it ping staff as well

just thought that was what that setting was for

guess not

thank you anyway

[spare gale]

You mean when the ticket is created, to ping a staff role in the ticket?

[unkempt badger]

yeah

[spare gale]

For that I suggest you read this:

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[spare gale]

Got it?

[unkempt badger]

yeah thats what I was gonna do

[spare gale]

Alright. You’re welcome 🙂

[unkempt badger]

np, thanks again

[spare gale]

Any time 😉

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[warm thistle]

rlly love the bot

[swift scaffold]

Hello c: I'm trying this bot in my server. We're just testing out the make ticket function and a notification says "Channel verification level is too high"; I was wondering what that meant

[humble sequoia]

User permission level with Ticket Tool

@median wigeon is permission level: 0 (User)

[median wigeon]

whats your permlevel?

using $ permlevel

[swift scaffold]

it was set at high and it worked after changing it to medium c:

the server security setting

[median wigeon]

The bot is working now?

[swift scaffold]

yes i think it is

the perm level of the bot is 4

[median wigeon]

Yes than its oke

It has to work than

[spare gale]

No... But we have a translate bot.

I guess...

[robust sandal]

Azure Quota Exceeded

Cannot translate 10 characters because this server's Azure quota has been exceeded.

Azure Quota Remaining

2

Azure Quota Total

4000

[queen hinge]

You can create a ticket for the arabical support.
#🎫│make-a-ticket

[spare gale]

That is also possible...

Ok

[robust sandal]

Jarvo

OK

English (en) → Dutch (nl)

[spare gale]

Lol

[solid stream]

@inner aurora we need help!

@robust sandal is angry

[inner aurora]

Fixed!!!!

[cyan wedge]

Wait, what is Mr Translate?

Also, if we buy Premium, how many servers is it for?

[charred ruin]

Mr. Translate is a translate bot (hence the name), and premium is for a single server but you can buy the subscription multiple times for the servers.

[radiant moss]

/quota

[robust sandal]

Quotas for Ticket Tool Support

<:azure_translate:734169289787179109> Azure

4,008 / 5,000 characters (80% used)

<:google_translate:734169097700376618> Google

0 / 1,000 characters (0% used)

Each quota resets on the first of the month.

[radiant moss]

!!

[weary smelt]

can you make multiple ticket thingys or nah

like i want one for support and i want one for something else

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[queen hinge]

Its a Premium Feature!

[weary smelt]

ok also

what about renaming tickets to something else

and how do i make it so tickets go into a sub category instead of at the very top

like instead of saying ticket 0001

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[weary smelt]

my channel doesnt appear there

my category i mean

is there like a delay in how long it takes to show up there since i just made it?

[queen hinge]

Just try to reload the site.

[cyan wedge]

So, I just added the bot in my second server, and configured it exactly the same. However, the second server, despite it being set to send closed tickets to a designated category, when a user pressed close ticket, it actually deletes it. Why is that. Also, it's a server with 10376 members, if that matters, compared to my first one with 188.

[queen hinge]

You may have to enable "Two step Ticket"
To enable "Two step Ticket go to the Dashboard -> Panel Configs -> Settings -> General Options

@cyan wedge ⬆️ ⬆️ ⬆️

[cyan wedge]

Oh wow, thank you. I accidentially disabled that earlier thinking that was part of Two Step Close. Thank you!

[queen hinge]

No problem, if you need any other assistance, just ask.

[strong urchin]

I have premium bot but it's not working!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

how much premium cost

[median wigeon]

5,50 a month or 60 for a year

[fathom berry]

dollars?

usd

[median wigeon]

Go to the website and click on premium

Yes you can pay with paypall

Ore creditcard

[inner aurora]

Yes USD

[coarse tartan]

How do I cancel my subscription

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[inner aurora]

You can move it to another sever or use the second link to manage it

[jade topaz]

damn thats good never knew it lol

[fair tendon]

How do I change the prefix?

[jade topaz]

$help prefix

[humble sequoia]

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

NOTE that @Ticket Tool#4843 will always work as a prefix even if there is a custom prefix.

[faint tree]

Hs söhne

[fluid hollow]

how to give perms to see tickets

i have partner that i want to give him

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

how do i sign up it errors if i try use my discord account

[median wigeon]

What do you mean?

[jade topaz]

on the ticket tool website thing

[median wigeon]

Whats the error

Can you make a screen of the error

[queen hinge]

Try to log in here: https://tickettool.xyz/login

@jade topaz ⬆️ ⬆️ ⬆️

[jade topaz]

okk

tytytytytytyty

[queen hinge]

No Problem, thats my Job 🙃

[median wigeon]

Ehm really😂

[jade topaz]

lmaoaoa

[nova jackal]

hello! i'm interesting in purchasing premium but i noticed there is a 7 day free trial, if i purchase premium with the 7 days stack on top of the month?

[jade topaz]

I don't know but id tell you to start your free trial and when it ends, start paying it

[queen hinge]

@nova jackal , normally it should be added to the Trial, you can try it out, if not, i will make sure that you will get the 7 Days back, i promise that.

[nova jackal]

i just purchased premium, but on my receipt it says the subscription will continue to renew at the date (without the 7 additional trial days)

the 6 days trial text disappeared

[queen hinge]

Hmm okay.

[nova jackal]

is there any way you can extend 7 days onto my subscription and have the reoccurring payment renew then?

[queen hinge]

I'm not 100% sure, if its okay, we would handle this out in a ticket.

[jade topaz]

@queen hinge peut tu look mon ticket stp ? 1613

[nova jackal]

sure thing, just opened one

[jade topaz]

??

[queen hinge]

-warn @jade topaz pinging Staff

[rose geyser]

:ok_hand: warned ŽΞnŤax#0001 (pinging Staff) User was not notified

[jade topaz]

Haha

Rawé bravo le support quoi

[robust sandal]

ŽΞnŤax

Rawé kudos the support what

French (fr) → English (en)

[chilly oracle]

Hello! Is there a way to configure the bot to deal with filled categories? It’s currently just putting the tickets at the top of the Discord

Just read this

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[radiant moss]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[radiant moss]

@chilly oracle ^^^ is this something you are looking for?

[chilly oracle]

I think I’m good. I provided a screenshot of the resolution I found. Testing it now.

[radiant moss]

I think you should be able to add multiple not 100% sure

[chilly oracle]

Confirmed it worked! We max out the category limits a lot so really happy this works!

[iron beacon]

The bot does not work with regular Roman members, it does not appear to them

[median wigeon]

Ehm, do you mean the channel

[jade topaz]

So I have a ticket set to only allow the "18+" role to react and yet people without that role are still opening the tickets. Any ideas?

[median wigeon]

Can you try to put al the roles where you didn't want to open in the disable roles

[median wigeon]

Maybe you can try this

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[jade topaz]

Ah okay so you think the panel is out of date?

So I couldn’t get that to work so I removed the panel. Using the send button adds two copies of the panel to the channel now.

[iron beacon]

yes

[median wigeon]

Delete the old panel and make a new one

[iron beacon]

Here in my original account

Here's my other account

[median wigeon]

Try $add {member}

[quiet cave]

Can I have a code of ticket bot

[iron beacon]

I do not understand

[median wigeon]

$add @median wigeon

[median wigeon]

Like that but then in your server

[iron beacon]

But this is tiring. Members cannot open a ticket

[late whale]

how can i bind the ticket tool bot to a category where all the tickets will come

[jade topaz]

Change the channel to the category. They should up in the channels drop-down.

[median wigeon]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[iron beacon]

@median wigeon I want you to enter my server, and I will give you a rank so that you can enter the bot settings and solve my problem .. Can you?

[median wigeon]

yes thats no problem

[tender pivot]

Hi

[median wigeon]

Hi can i help you with something

[tender pivot]

No

[iron beacon]

I want members to not be able to delete the ticket

[median wigeon]

And than support team only

[median wigeon]

^^

[iron beacon]

premium?

[median wigeon]

No thats not premium

only change the icoon op the closing

[iron beacon]

dashboard

[median wigeon]

The dashboard is not premium

[iron beacon]

no i want link dashboard

[median wigeon]

https://tickettool.xyz/

[iron beacon]

Thx

[spare gale]

Is there a way to move a ticket to a different category with a command?

[jade topaz]

Sadly, no but u can define a category in wich the panel will place the ticket in

You could suggest that !

[spare gale]

I know that...

I was just wondering if I could move the ticket.

[jade topaz]

Well technically, if youre an administrator you can do it manually

[fluid rose]

How do I set up the bot👀

I’m so confused on how this works

[radiant moss]

Hey @fluid rose check out #573205317870157855

[wispy cloak]

is it possible to enable auto claiming

[jade topaz]

Wdym

[wispy cloak]

like, first support agent to type it will claim it

[jade topaz]

Oh, sadly it isn't a feature yet. You could suggest it by typing s!suggest <your suggestion> in #655832608835502080

[rotund kite]

But automatic claiming is not an option, it is manual claiming currently.

[jade topaz]

Hello there, i need help cause I'm new using this Bot.
I setted a new role "Support" for the ticket tool and I gave it the same permission as the bot but i removed "read text channel and see vocal channel".
I gave to "Support" the permission to "read text channel and see vocal channel" only in the category that I wanted to use as Support, but it doesn't create a new ticket in my category.
What Am I doing wrong?

[median wigeon]

Can you do $ debug in the server

[sudden solstice]

Hi

[median wigeon]

Hi where can i help you with?

I see the problem

[sudden solstice]

Brother, how do I open a tick

[median wigeon]

Touch your language

@jade topaz your bot misses the read channel permission

[vocal stump]

#🎫│make-a-ticket

[sudden solstice]

My language is Arabic, I speak to you from a translator

[jade topaz]

@median wigeonexactly, but I gave to the bot this permission in that category

[median wigeon]

There is a arabic support ticket

In #🎫│make-a-ticket

[vocal stump]

بتقدر تحكي مع دعم عربي

[sudden solstice]

@vocal stump كيف افتح تكت؟

في سيرفري

[median wigeon]

The bot need that permission to

[sudden solstice]

؟

[median wigeon]

Otherwise its not working

Al the checks has to be green

[jade topaz]

@median wigeon basically I would like use ticket tool bot only in a specific category, not in every category.
i gave to bot the permission to read channel, I gave it to the role I created above the bot too, I really can't understand why is not working

[vocal stump]

اضغط ع الريكاشن

[sudden solstice]

في (سيرفري)

[vocal stump]

يب اضغط ع الرياكشن

[jade topaz]

@median wigeon I want to set up my role, without reading permission on the role settings, and set it up on the specific category. Is it possible?

[median wigeon]

If the bot gets basically not the reading permission it wil not work.

If you will that the bot only get permission just add the bot rol in that channel

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[median wigeon]

Maybe this will help?

[jade topaz]

@median wigeon I setted category open and closed in the same category.
I gave to my bot permission to read in same category as well. But it's not working

[median wigeon]

Is it not opening a ticket

[jade topaz]

@median wigeon exactly

[median wigeon]

Ah oke and in your server settings is at the bot role the reading message on?

[jade topaz]

@median wigeon in server role settings I have bot role and support role, both got "read text channel and see vocal channel" OFF, because I want Ticket tool working only in a specific category

[median wigeon]

Ah oke than the bot wil not be able to work

[jade topaz]

I undertand, thank you very much for your help 🙂 @median wigeon

[sudden solstice]

Link🙂

[median wigeon]

No problem man, have a nice day.

[median wigeon]

Can i help you with something?

[jade topaz]

@median wigeon thank you very, i'm good. I hoped to find a solution about that permission, never mind. I'll try in a different way. Thank you again

[median wigeon]

No problem 😀

[oak raven]

Hii, how do I redeem the Premium role here? I just bought one month of premium. 🙂

[rotund kite]

Please open up a ticket, thanks!!

[oak raven]

Thank you c:

Woops, I forgot to ask a curious question: Can I invite the premium bot and having all the current data saved?

[rotund kite]

Oh, yes, but you have to resend the panels.

So that its the premium bot doing the panel stuff.

[oak raven]

Not a problem, thank you 🙂

And once my subscription expires, I have to kick it?

[rotund kite]

Umm, it won't function if the premium is not paid for.

You can kick out and re-invite the normal bot back in.

[sleek yarrow]

If I want to add a role to ping when opening a ticket, can I just do @jolly ginkgo Team for example?

[jolly ginkgo]

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fathom pendant]

hi

[modest rivet]

Hey there, so I'm trying to enter a custom hex code for a tag on the dashboard, but it seems that it will only let me use the color picker, and it will immediately delete my input for a custom hex code. Is there any way to get around this, or do I have to use the color picker?

And yes, I have TT Premium.

https://i.gyazo.com/3bc55073d879d22b639b4370ea2936c2.gif

Here's a GIF example, super frustrating.

[wild vessel]

Um guys

I need help

So basically, I invited the bot to my server but then the server won't show up. Please help me

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[wild vessel]

tysm

it works now, i tried b4 it didn't work now it works 😄

[clear idol]

how do i set it up like this?

[near merlin]

In image of embed there is a image

And a thumbnail btw he have premium

The image of the embed is an line

With short resolution

[clear idol]

@near merlin thats only for premium tho, they dont have premium

[near merlin]

To edit a panel to make custom panel premium is needed

@clear idol

[clear idol]

how did they get it like that without premium thenn😂

[near merlin]

They have premium...

[clear idol]

it doesnt show as premium but alr, still answers my question so ty 😂😂😂

[near merlin]

Not needed premium bot to have premium ticket tool

They maybe do the 7 trial day

And maybe the panel stay like that

[clear idol]

ahh kk

[jade topaz]

so uh someone in this server has an issue and how do i set the ticket limit to smth else?

oh wait nvm i fixed it

[frosty wolf]

everyone in my server can view all tickets created, i wanna make only admins to view them. how?

[jade topaz]

any1 know how to make the bot ping roles?

[jade topaz]

go to the panel

go on the side and go to the panel settings

[frosty wolf]

ok

[jade topaz]

let me get a ss for u

[frosty wolf]

Ive done that

my members can still see

its a permission issue

[jade topaz]

oh uh idk then

[median wigeon]

Where is the rol in the general settings in your server

Above the member roles?

[frosty wolf]

I fixed it nvm lol

[jade topaz]

does no one know how to ping roles??

[median wigeon]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[wheat turtle]

Does anyone know why this happens?

[near merlin]

Does the bot have read perms?

@wheat turtle

[wheat turtle]

im stupid 🙃

thanks @near merlin

[sudden solstice]

Hi

[near merlin]

Hi

[sudden solstice]

How do I convert the Arabic language?

.

[near merlin]

Nkt possible to put bit in other language only by buying premium and editing message of tickets and panel

Btw , you can suggest it on #655832608835502080 by typing s!suggest {your suggestion}

[sudden solstice]

?

[near merlin]

Is premium

What do you need then?

[sudden solstice]

How do I switch board language

[near merlin]

Dashboard?

[sudden solstice]

Thanks

[past lava]

hi, I put the tool on my server, I would like to know how to put the name of the users in the room that is created when you open the ticket
ticket-[username]

[near merlin]

Do this ticket-{username}

@past lava

[past lava]

Thanks

[near merlin]

No problem

[wild acorn]

Hello everyone, I have some problems with the bot ... When I want to add someone to a ticket the boat responds that I add it but it is not true

Please help

[near merlin]

Is the user u want to add inside server?

[limpid raptor]

Same problem here. Already created a ticket for that. It's under investigation.

I'll keep you posted.

[near merlin]

It works for me

[limpid raptor]

Some days ago it worked after two or three times trying.

Now it's not working anymore.

[wild acorn]

no works

[limpid raptor]

I'm happy it works for you 😉

[wild acorn]

noooooo

[wild acorn]

it does not work

the bot responds that I add it, but it is not true

[limpid raptor]

Thats the same problem as I have.

[wild acorn]

Maybe they deactivated it for those who do not use it vip

[limpid raptor]

We will see

[wild acorn]

hopefully if support responds

[wild acorn]

I see 5 from the support team and no one can clarify the doubt?

@agile hawk

@hybrid dagger hola puedes ayudar ?

[median wigeon]

Please don't ping people from the staff

thats not allowed

[near merlin]

They will help when they are able to help

[sage stratus]

Hi, I would like to see how I can solve this problem: Yesterday the ticket bot worked perfectly, but today it does not allow anyone but the staff to create a ticket. I apologize for the ignorance, but I have already created several test panels and cannot find what the problem is. Can somebody help me?

[radiant moss]

Hey, under reaction options once you press settings. Press create ticket. Then check if "Support Team Only" is checked. If it is turn it off and try

[wintry condor]

I can’t add a panel when I go to mange servers it just takes me to the invite bot page. Could anyone help please?

[median wigeon]

https://tickettool.xyz/

Try this link

Or delete de cach from your browsers in jour setting

[wintry condor]

Ty I got it

[median wigeon]

Oh oke

[wintry condor]

I also another question. I made the ticket panel and when the people make a ticket it doesn’t open a messaging chat. What do I do? Please help

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[hot fox]

Is the bot down?

[sharp charm]

I have problem too.

[hot fox]

I gave it administrator perms too and it didnt work

[paper wind]

Mines down too

[sharp charm]

It doesn't seem to work in #🎫│make-a-ticket #premium-tickets either

[paper wind]

@inner aurora Bot down brother

[jade topaz]

bot down

...

damncommunity going crazyahahahah

[paper wind]

@thin marlin @hybrid dagger @hushed lake @radiant moss @copper marsh , sorry for the pings, but the bot is down, some of us got big servers we gotta keep running.

[maiden fiber]

ok thought i was goin crazy

since it was premium bot down

[paper wind]

Yea premium down for me too

[maiden fiber]

I got 6,280+ people :/ its hurtin a bit lol

[hot fox]

same

[copper marsh]

Discord is experiencing some issues on their end with Message Embeds and Message sending, it could be affecting Ticket Tool. I'd have to check in with the devs though

[inner aurora]

@paper wind also, don't ping our support members. Pinging one manager is fine.

[jade topaz]

Is anyone having the same problem where I command does not want to work?
@thin marlin

[pale pilot]

Don't ping support team members

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[stoic minnow]

why my bot is not installed

?

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[jade topaz]

how do i add bots to my own server?

[queen hinge]

Check #573205317870157855

[jade topaz]

@queen hinge it keeps saying doesnt have perm to view or send

nvm

[queen hinge]

Does it work now?

[jade topaz]

ya but like does it automatically have perms in the channel when u create a ticket

[median wigeon]

If the the bot get perms in the channel of the pannel and in the roles. Than the bot can create the channel

[covert dagger]

Hi

Need help

@Rickerd#0001

[median wigeon]

Hi

[covert dagger]

My dashboard not coming

When I give setup command

[median wigeon]

Dashboard is on internet

[covert dagger]

But it's not coming

[median wigeon]

https://tickettool.xyz/

[covert dagger]

I given all permission

[median wigeon]

Can you do $debug

[covert dagger]

Yes wsit

Now @median wigeon

[median wigeon]

Try to log in on your dashboard

Or log out and log in

[covert dagger]

Wait I show ss

[median wigeon]

Yes i get that

In other chat

For helpers and support

[covert dagger]

Ohk

Now what to do@median wigeon

[median wigeon]

Try to log in and out on this link

[covert dagger]

Ok

Not work

Can u setup @median wigeon my bot

[median wigeon]

Yes its

Workin

Click on the 3 stripes

[covert dagger]

Ok

Thx

[median wigeon]

And than panel configs

And than add panel

Create panel

[covert dagger]

Thx

Done@median wigeon

[median wigeon]

Its working?

[covert dagger]

Yes

I also need to join suport team language Hindi and english both

[wraith spire]

Bot is offline

[marsh tiger]

The Developers are aware, looking into it (I know that from a ticket)

[wraith spire]

oh, ok

[rotund kite]

Yes, it is currently offline, we have notified our developers and managers about this situation, we'll ping you back when the issue is resolved.
We are aware about this issue, for now, please be patient with us, thanks!!

[surreal geyser]

How do i add a support role? I always forget and have issues finding it on the dashboard 😆

[median wigeon]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[surreal geyser]

Thank you!

[candid hull]

hello

idk how but i have added the bot to my server

[jade topaz]

Why nobody in my serv can open a ticket ?? (and me), at the beginnning, all were working well but now, it's broken

[candid hull]

how do i set it up

[wanton patio]

GUYS TICKET TOOL IS OFFLINE

[median wigeon]

Bot is currently down

[fluid ivy]

It is offline at the moment, they will ping you when it is fixed

[candid hull]

how do i go to dashboard

[queen hinge]

The bot is currently offline, we have notified our developers and managers about this situation, we'll ping you back when the issue is resolved.

[jade topaz]

ah ok thank yuou

read #💬│general-chat

read #💬│general-chat

read #💬│general-chat

read #💬│general-chat

read #💬│general-chat

[wanton patio]

support team lock all chats

[candid hull]

how much time can it take to bring back the bot?

[wanton patio]

they will keep spamming

[queen hinge]

PLEASE CALM DOWN AND JUST ASK NORMAL QUESTIONS.
IN OTHER CASE WE HAVE TO CLOSE THIS CHANNEL TOO!

[jade topaz]

......

[wanton patio]

just lock all channnels

and let us know later

they will ping you

[jade topaz]

hi

[candid hull]

...

[queen hinge]

We can't say that exactly.

[jade topaz]

The basic bot does not work

why?

[candid hull]

We can't say that exactly.
just a rough idea

[median wigeon]

🤖 Yes the bot is currently down 🤖

Developers are been notified, you will know when it works when they say that its done 🙂

Please ask question other then the bot is down, otherwise the support team need to close this channel to!

[still jolt]

How to make a greeting when you have a ticket channel like "Welcome, support team will be with you shortly!"

[crystal drum]

Wtf?

[queen hinge]

The bot is currently offline, we have notified our developers and managers about this situation, we'll ping you back when the issue is resolved.

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[little hedge]

thx I was having the same problems...

[chilly summit]

Bot offline for entire day

[jade topaz]

bot for me has a shard: 250

[queen hinge]

Check #💬│general-chat

[tough bobcat]

does anyone know when the bot comes back on?

[jade topaz]

thx

[queen hinge]

No, but I'm sure that the Developers will give their best to solve the problem.

[limpid stump]

Hello so I have a problem with the Ticket Tool not showing me the Manage option after I invite it.
I tried to log off and log in, but nothing changed. the option for invite is still there.
The bot shows online, perfectly healthy, but does not respond to that it has been invited. I am the server owner of the server.
Any ideas? It does not need to be solved the quickest way I can wait for it, but it is frustrating.
I will add a screen once I can of the Manage servers page. But I tried to relogin several times, nothing changed. "Invite" button is still there.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[limpid stump]

I have logged out several times, nothing has changed. I did CTRL+F5 few times and F5 few times, to refresh page. Everything seems to be hooked normally.

[jade topaz]

do you have any of these 3 things?

1. Server Owner
2. Server Administrator
3. Dashboard Role

[fleet flax]

When i enter the bot and program it and put it The day I enter the bot and program it and put it to open the text click reaction not to open a tick what a problem

[limpid stump]

I am Server owner, Server Administrator.

[jade topaz]

your using the free bot?

[limpid stump]

Yes. I would like to set up the channels and tickets. But so far I have been unable as there is no "Manage" Button

[fleet flax]

Yes, but I have a day to program. yes I have a day to program and i don't want to open a tick

[jade topaz]

read #💬│general-chat

[jade topaz]

I have the same issue

[fleet flax]

Yes

[jade topaz]

.....

[fleet flax]

Thank you and you're wasting your time with me.

[fleet violet]

yo everyone which permission I need to manage the ticket tool?

[jade topaz]

1. Server Owner
2. Server Administrator
3. Dashboard Role

[vagrant pelican]

yep not showing in my server either. worked fine until this morning

tickettool bot is in my server

[old coral]

i can not make $help

[vagrant pelican]

but says invite in the list

[fleet violet]

what is Dashboard Role? @jade topaz

[jade topaz]

So we have to be a server admin to use the tool?

Does 'manage server' not work?

[fleet violet]

I think it is

[jade topaz]

its a dahsboard roel

role*

[fleet violet]

I need to open Dashboard role?

[jade topaz]

is the bot down because he is offline on my server#

[vagrant pelican]

yep same here

[median wigeon]

The bot is currently down thats the reason why thats not working at the moment,

[vagrant pelican]

right, nothing on the status is all?

[jade topaz]

Hello guys, i need some help, i have given my ticket tool all the permissions and when i create one in panel it says panel failed to send, check $debug

[queen hinge]

@jade topaz , do you use the Free bot?

[jade topaz]

yes

[queen hinge]

Yeah, in case that the bot is offline he's unable to send the Panel.

Please wait until he's back

[lunar shale]

hello ticket tool is unavailable, what should i do?

[queen hinge]

Wait until our developers solved this problem.

[median wigeon]

Only the premium bot works at the moment

[jade topaz]

This is getting annoying

[median wigeon]

Only the premium bot works at the moment

[jade topaz]

to my channel

[lunar shale]

Thanks for information 🙂

[jade topaz]

I've had no one see to my help request

[queen hinge]

We know that, we're also not that glad with the current situation.

[jade topaz]

so how do i fix this cause i dont see anything online abouyt it

[raw ocean]

@jade topaz just wait. the free bot is not working at the moment.

[jade topaz]

o ok i will say to my people in discord that you guys are trying to get it working

[queen hinge]

That would be good yeah.

[jade topaz]

Premium time

[raw ocean]

Thanks for working so hard to get it back up and running :))

[queen hinge]

Thanks

[jade topaz]

Please ping me when it's fixed

[queen hinge]

We will.

[chilly summit]

So Premium is online, but it doesn't even work because of freemium ticket bot? Doesn't make sense

[wheat turtle]

how i invite the premium ticket tool to mi server?

[undone plover]

hello, what's wrong with the bot?

[jade topaz]

the premium bot is working!

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[queen hinge]

#💬│general-chat , check this.

[hard basin]

Hi, the robot stopped working, don't you know why?

[chilly summit]

It doesn't respond to me because Freemium is offline. I had the same issue a few weeks ago when freemium bot got offline, too.

[median wigeon]

#💬│general-chat read this

[hard basin]

Ok thank you

[jade topaz]

if you have the premium bot enabled it should work

[wheat turtle]

i activated the premium bot

now works

https://tenor.com/view/stonks-stocks-stock-exchange-up-meme-gif-16350690

[jade topaz]

i have some questions

[median wigeon]

Yes

[jade topaz]

but when the normal bot works?

[median wigeon]

Check #💬│general-chat

[jade topaz]

and I see that the bot DONT create the ticket channel? how?

[wild acorn]

hello go to the bot that does not create a ticket

[median wigeon]

The bot is down at the moment

[lunar iris]

When is the bot going to come back online?

[median wigeon]

Only premium works

You will be pinged when its done

[fossil moon]

oh nl

[wild acorn]

Do you have to pay for the bot to work?

[jade topaz]

but the bot dont create the ticket channel

[jade topaz]

Pretty much

[median wigeon]

For premium yes

For normal not but its down at the moment

[fossil moon]

for how long is it offline?

[wild acorn]

Example do you have to pay for the tickets to work?

[median wigeon]

No

Only for the premium botn

[lunar iris]

Why did the bot go down?

[median wigeon]

Than you get more acces in the dashboard

[wild acorn]

Why is it not working now?

[median wigeon]

The bot is down

[marsh tiger]

#💬│general-chat

[median wigeon]

Read #💬│general-chat

[jade topaz]

hey the bot dont create me the ticket channel for help somneone can help me?

[marsh tiger]

Bot is down, #💬│general-chat

[wild acorn]

When do they turn it on again?

[marsh tiger]

That can't be said at this moment as they don't really know the issue

[wild acorn]

I thought that I had a bad configuration that I had made is that the bot is not online now

[grizzled escarp]

is the bot not working?

[median wigeon]

No

Read #💬│general-chat

[jade topaz]

There are workarounds like creating a channel and doing manually and some other ways.

[median wigeon]

Dont make a ticket for it the developers are working on itn

[jade topaz]

what?

[wild acorn]

Ok .... Thanks, I saw that the bot is not online. Hope they fix it soon ... I have a 100k server I need it.

[jade topaz]

me too

[unique blaze]

me too

[jade topaz]

i have a 35k server

I will get kicked out if I say here. Sorry.

and the owners CANT turn on the dm messages

[wild acorn]

For now the bot is not working. Is turned off ...

[raw ocean]

man can people just be patient damn

[jade topaz]

+1

[jade topaz]

ok

[wild acorn]

Ok, let's wait, they put it back online .. yesterday the add user command didn't work.

[raw ocean]

Like as expressed a hundred times already, yes the devs know the bot is down, yes they are working on it. It doesn't matter if you have a 500 people, 1k people, 100k people in your server. All we can do as users right now is either wait for the free bot to be back up OR you pay for premium

[wild acorn]

Ok

[jade topaz]

if you keep asking about the free bot in here
i will lock the channel

read #💬│general-chat

The threat worked.

[old coral]

the bot is offline on my server

[vague yacht]

same for me

[jade topaz]

same

Hello, good day, my bot already authorized my discord and it does not allow me the modification panel

[kindred sinew]

Uptime of the premium bot vs. the free bot? Planning to subscribe soon to avoid this.

[jade topaz]

@kindred sinew 24/7

[kindred sinew]

All data from free bot will automatically be transferred?

[wild acorn]

Friends the bot is still off ... They are adjusting ... Be patient

[jade topaz]

yah

[queen hinge]

Yes

[kindred sinew]

@queen hinge Thank you!

Will sub later

[jade topaz]

np man

[wild acorn]

@jade topaz One questions do you speak Spanish?

[jade topaz]

no

[old coral]

the bot is online on my server but he don't reacts on my commands

on all commands

[jade topaz]

the free bot?

[old coral]

yes

[jade topaz]

read #💬│general-chat

[wild acorn]

@jade topaz how much does it cost to get the premium ticket tool

[restive nova]

bot is offline

[wild acorn]

Yes

[crimson summit]

Hi

[old coral]

oh yeah

[near kestrel]

why bot is offline

[crimson summit]

shard list ?

[foggy rivet]

offline?

[queen hinge]

$5,50 monthly/ $60 Year

[vague yacht]

Shouldn't there be an update in #689208572806299799 ?

[wild acorn]

you're fixing it, that's why it's not online.

[queen hinge]

Please dont ping Staff members!

[wild acorn]

@queen hinge I think I'll use that Bot .. does he ever have problems?

[rose geyser]

:ok_hand: warned Bots#6887 (Pinging Staff Member!) User was not notified

[wild acorn]

Whsyyyyyy

I replied to the message they sent me

[queen hinge]

You can use the "Reply" feature.

[dry stone]

Ticket tool was offline in my server, and the status said that it's working. Why in my server the ticket tool bot is offline?

[wild acorn]

But that's why they gave me an alert, I answered your message ..

[queen hinge]

Check #💬│general-chat

[dry stone]

Ok

[queen hinge]

This is how an Reply looks like.

[jade topaz]

Hello, good day, my bot already authorized my discord and it does not allow me the modification panel

[slender oxide]

Any idea when will the ticket tool be online again?

[jade topaz]

Bot is not working

SHARD: 112
CLUSTER: 29

No

[vague yacht]

Check #💬│general-chat

[willow sleet]

why tickettool is offline?

[shadow copper]

how to setup ticket tool on your discord server?

[jade topaz]

Invite me

[shadow copper]

ok

[willow sleet]

why the bot is offline? what happend?

[median wigeon]

Check #💬│general-chat

[jade topaz]

Eeee problems

[ocean bough]

How do I set the ticket bot up?

I’ve invited to the server

[vague yacht]

#573205317870157855

[willow sleet]

breh

breh not that

[old zealot]

You wont be able to setup the BOT, if the bot is offline guys.

[solid belfry]

Check #💬│general-chat

[willow sleet]

breh why is it offline

at the #💬│general-chat it just a message

[vague yacht]

I guess we'll have to wait for a post-mortem to know the reason

[willow sleet]

ok

[ocean bough]

I don’t understand

How do I create a panel

[vague yacht]

go on the web UI and create one

[queen hinge]

Check this: #573205317870157855

[willow sleet]

the premium bot is online and is it pretty working fine?

[ocean bough]

Yeah I did

[queen hinge]

Yes

[weak spade]

The bot is showing as offline on my server, and is not reacting to anything no more, it worked fine for months. Is there a problem?

[willow sleet]

wait for official response

[queen hinge]

#💬│general-chat

[weak spade]

oh I see thanks

[willow sleet]

and idk tho why its online for some reason

[vague yacht]

Because of sharding it may show online, but not responsive, possibly

[willow sleet]

ima wait for response rn

[ocean bough]

Why is it offline

[polar kraken]

when did he go offline?

[solid belfry]

#💬│general-chat

[vague yacht]

since 3 hours ago, according to the first messages that said it was offline ^^

[blissful dune]

and why is the ticket tool premium not working with tickets ?

[vague yacht]

#🆘│community-support message

Please people, read the last 20-ish messages before asking, there's a 90% chance someone else asked the exact same thing.

[reef copper]

Why the bot is offline?

[grim narwhal]

guys

[median wigeon]

#💬│general-chat please read

[queen hinge]

#💬│general-chat , non specific reason.

[grim narwhal]

why is the bot offline? anyone

[reef copper]

Oh, i'm sorry I didn't notice it.

[queen hinge]

No Problem.

[jade topaz]

Why is the ticket tool offline?

[fickle vortex]

@pseudo glen

why offline

[tame plaza]

#💬│general-chat

[jade topaz]

Hey i have a problem, the bot on the server i work on is turned off

[blazing robin]

Same

[jade topaz]

It is just unavailable/offline

[median wigeon]

#💬│general-chat

[queen hinge]

OFFLINE

[twin lance]

is the premium bot offline too?

[worn surge]

No.

[twin lance]

it aint working for me

[copper plover]

why the bot doesn't respond to commands

[jade topaz]

Okay hopefully the bot will be back to " work" soon

[silk dirge]

Bot offline???

[tough wedge]

ye?

why offline

[jade topaz]

I can’t use this as well

For what reason

[blazing robin]

#💬│general-chat

[jade topaz]

[coral thicket]

Why is my tickettool down?

[tough wedge]

the bot is offline

[coral thicket]

oh

[blazing robin]

Read #💬│general-chat

[jade topaz]

[coral thicket]

premium is on?

[copper plover]

bot off .d

[vague yacht]

Bot is currently offline, check #💬│general-chat.
We don't know why yet, wait and see.

Please read the previous messages before asking questions

[jade topaz]

premium bot isnt working either

[vague yacht]

that's new then

[jade topaz]

i made a ticket about it, no rush

[median wigeon]

Can you do $debug?

[cold sky]

its the bot down?

[jade topaz]

cant do anything

[cold sky]

when i tri to make the bot join a chatnnel

i get an error

[median wigeon]

In my server is it not down

[cold sky]

try to make a ticket on your server

on mine was down i removed it from the cahnnel

[median wigeon]

Yes bot is down

read #💬│general-chat

[cold sky]

aaa

i see

[jade topaz]

failure with the bot is nothing new, it happens often and in my opinion some of us will wait calmly before the bot is repaired

tried all that, contacted the support team. Thanks anyway

[uncut oyster]

Why is the ticket bot offline in my server?

[jade topaz]

#💬│general-chat

[uncut oyster]

The bot doesnt work ether

[raw ocean]

read

[uncut oyster]

i just did

[median wigeon]

The free bot is not working at the moment, the only way is to buy premium or wait.

The Developers are aware that you no longer need to create a ticket for that matter.

For other question, you will be free to ask, If the bot is online than the support or developers ping us.

#💬│general-chat

[grim narwhal]

instead of asking why the bot is down, how long shall we wait to get it back online?

[jovial osprey]

Is the bot offline or sth?

[jade topaz]

Will prob take 2-24 hours

[raw ocean]

Every time someone asks if the bot is down will add 30 mins of downtime

[jade topaz]

it’s already been 2-3 hours

[vague yacht]

it's been at least 3 hours and 40 minutes

[grim narwhal]

i see

[jade topaz]

not the end of the world, it’ll be back up soon

[grim narwhal]

everybody ask why the bot offline, but nobody ask how is the bot 😦

[jade topaz]

damn

that hit deep

Hope the bot will be back to normal soon :3

[grave slate]

Well for my server its urgent

[silent flicker]

Is ticket tool offline?

[grave slate]

10K people lol

my owner is off so yeah

[vague yacht]

Same on my side (28k members), but we can't do anything and I don't think the devs are delaying on purpose so no need to get angry ^^

[jade topaz]

yeah its down @silent flicker

what kind of server you guys run

They sell snuff

[vague yacht]

that's kinda off-topic, so not sure if we should continue that conversation

[jade topaz]

damn feels

[hexed linden]

premium bot are online?

[blissful dune]

no but hes not responding

[jade topaz]

I bet it’s a mine craft server

both dead i think ;/

[grim narwhal]

yeah

[queen hinge]

The bot is currently offline, we'll ping you back when the issue is resolved.

we dont know why the bot goes offline, also we don't know how long the Developers need to fix it!

Please Stop Asking anything about the Availability of the Bot!

The Premium Bot is Still working!

Also don't ping Staff members!

[blissful dune]

premium is not working!

[jade topaz]

The premium bot isn’t working

[queen hinge]

ℹ️ ⬆️

[blissful dune]

hes not responding

[grim narwhal]

the premium bot is working

[jade topaz]

It’s not on my server

[grim narwhal]

uhmm

[blissful dune]

hes not responding

[jade topaz]

He died

[blissful dune]

ye

[grim narwhal]

ah yeah hes online but not responding to commands

[jade topaz]

I think he’s being reborn

[grim narwhal]

same here

[queen hinge]

Please Open a Ticket if you use the Premium bot and still have issues!

[blissful dune]

i cant

[jade topaz]

LOL

[blissful dune]

it doesnt open

[jade topaz]

cos the bot is down? xD

[grim narwhal]

do the premium bot still respond to command even the monthly subscription is ended?

[jade topaz]

No

[grim narwhal]

ok

[sturdy garden]

thanks for answering. if we have a free trial running, will we get the time back?

[raw ocean]

upgrade to premium if it's urgent

[blissful dune]

i have subscription but he doesnt respond

[grave slate]

good point

[jade topaz]

That’s not a good point because premium isn’t working either lol

[grim narwhal]

maybe both bots are in maintenance

[jade topaz]

So don’t buy premium if it’s urgent cos it still isn’t working.

You’ll just regret it

premium is worth tho i’m just saying if it’s urgent no point cos it still won’t work

[grim narwhal]

yeah

[blissful dune]

he was always active and responding. but not today

[jade topaz]

both bots went down same time for me

[bitter valve]

Hello I am having a problem with my bot, is this normal? And the premiums have the same problem?

[grim narwhal]

@bitter valve its being resolving now

patience

[vague yacht]

Bot is currently offline, check #💬│general-chat.

- When will it come back online ?
We don't know

- Why is it offline ?
We don't know yet

- Is the premium bot working ?
Not sure, possibly online but unresponsive. Open a ticket if you use the premium bot and have an issue with it.

(Please read the previous messages before asking questions)

[jade topaz]

Why did the chicken cross the road?

We don’t know

[grim narwhal]

seblor... u forgot -How is the bot? the bot is not feeling well because nobody cares about the bot

[sturdy garden]

i wish i was rich

[vague yacht]

The goal is to avoid people asking again and again the same questions, so I'd avoid including unnecessary info ^^

[jade topaz]

I wish I was alive

[blissful dune]

i was working with normal ticket and then he went offline. premium just started ignoring me 😦

[grim narwhal]

U are alive now

[jade topaz]

That’s what you think

[grim narwhal]

Your dead inside but outside were alive is that what u meant

all the best to ticket tool bot hope he recover soon

[undone plover]

when the bot starts working

[jade topaz]

dead inside? dark outside

[queen hinge]

Guys, This Channel is not for Smalltalk!!!!

[undone plover]

when the bot starts working

[graceful epoch]

umm guys why when i invite the bot its says to invate him again and i cant open the dashboard someone pls help

[queen hinge]

#💬│general-chat

[jade topaz]

I keep my fingers crossed that there will be no big problem with the bot returning to different servers

[dreamy wing]

the bot is offline and wont come online

[jade topaz]

This is a major inconvenience and spam from my users lol

[graceful epoch]

why

[jade topaz]

Any update on the reason why its offline?

[pale pilot]

none unfortunately. Sorry. All those who can fix this are unavailable at the moment

[jade topaz]

I see

[dreamy wing]

idk

[grim narwhal]

what possibly time that the bot will get fix

[graceful epoch]

lol

[dreamy wing]

its just offline

i invited it and it is offline

wont turn on

[graceful epoch]

and when will be online again

[dreamy wing]

i have no idea

i came here for help

[vestal swallow]

Hi same thing for our server

[jade topaz]

I wish ticket tool had a backup so if it went down, you just use the 2nd bot and your good

[vestal swallow]

did it ever happen before and if so for how long did that persist?

[graceful epoch]

lol so many servers are ruined becouse of this

[vestal swallow]

our entire verification/approval is based on it ^^

[grim narwhal]

If you wanted a bot that does the same thing as ticket tool.

Perhaps u guys can start making your own bot

Case solved

[severe tendon]

And use a bunch of resources unnecessarily for 99% of the time

[dreamy wing]

idk how

[graceful epoch]

and whats the bots name

[dreamy wing]

im slow

[vestal swallow]

@grim narwhal not complaining, I just asked two questions

[coral island]

anyone see my ticket

[vestal swallow]

the bot worked just fine and hence that's why we used it

[grim narwhal]

Karam that message isn't supposed to refer to you lol I'm just giving suggestion to people who kept asking the same thing

[jade topaz]

Thanks for your idea but that doesn’t help

we just have to wait patiently for the situation to develop and find out what to do next. We have to wait calmly 🙂

[pale pilot]

We are sorry for this guys. It's just a random guess, but I hope the bot will be back within 2 hours

It really depends

[graceful epoch]

lol thats fast

[dreamy wing]

2 hourssss

jesus what happened

[pale pilot]

I'm sorry. Our developers need sleep lol

[dreamy wing]

your good

[pale pilot]

It's early morning for them

[dreamy wing]

i can wait

[grim narwhal]

Here to speed up the fix progress, buying monthly subscription for premium ticket tool and that will help it faster to get fix ? Money talks u know

[jade topaz]

Its fine 2 hours ish is reasonable

[graceful epoch]

yeah

[pale pilot]

this will only give you an alternative solution that works lol

[jade topaz]

We understand. Bot problems are nothing new

[pale pilot]

won't fix the bot

Money is not the problem, time is ^^

[severe tendon]

Money doesnt wake people up though

[vague yacht]

it's been 4 hours, but it happens, no need to get mad about it

[vestal swallow]

Yes thank you for giving us information on how long it would take!

[jade topaz]

Yo Simple, could you hook me up with some of that premium premium? 👀

[vestal swallow]

and for the bot, we used it and it's awesome

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

hi there i run a discord server for gta and you bot inst creating ticke

[pale pilot]

You need to pay for it lol

[jade topaz]

Bruh

[vague yacht]

#💬│general-chat

[pale pilot]

it's offline right now. Sorry for the inconvenience

[jade topaz]

ok

[keen linden]

Why is the bot offline

[vague yacht]

Bot is currently offline, check #💬│general-chat.

- When will it come back online ?
We don't know, probably in 2 hours-ish

- Why is it offline ?
We don't know yet

- Is the premium bot working ?
Not sure, possibly online but unresponsive. Open a ticket if you use the premium bot and have an issue with it.

(Please read the previous messages before asking questions and avoid off-topic discussions)

[grim narwhal]

That make sense I'm sorry haha

[shadow topaz]

شباب

[sacred wave]

نعم

[shadow topaz]

تعرف كيف تسويلي تكت

[sacred wave]

اه

[jade topaz]

just my members are flooding my dms it annoying sitting inonlice class and ping ping ping ill put an anncoment uop in my server thanks for the help

[shadow topaz]

انا ولله ما اعرف

[wet prairie]

hm

[shadow topaz]

@sacred wave تعرف

[jade topaz]

premium = work

[vague yacht]

just block your DMs temporarily. I know it's inconvenient, but it's only for a couple of hours.

[vague yacht]

many people reported it unresponsive a few minutes ago

[jade topaz]

idk how to block my dms

ok

[sacred wave]

روح علي MAKE A TICKET وبعديها اضغط علي ايموجي العلم العربي او النجليزي هيتعمل التيكيت

[pale pilot]

If you have premium, you can invite the premium bot

[jade topaz]

idk how to block my dms

[vague yacht]

I PMed you the solution

[pseudo bolt]

simple is simply the best just sayin

[jade topaz]

Pay to win 🤣

[shadow topaz]

@sacred wave طيب يمديك تسويه ليه اعطيك رتبه

[sacred wave]

مش فاهم؟

[zenith pier]

pay to ticket

[shadow topaz]

@sacred wave يب

[grim narwhal]

I

[drifting trail]

Channel Locked

🔒 ⚠️Primary Bot offline ⚠️
Right now the primary bot is offline. We are sorry for the inconvenience! Unfortunately we don't know when it will be back. The premium bot is unaffected by this.

[drifting trail]

Channel Unlocked

🔓 Outage resolved.

[blissful dune]

finally

bots are alive

[jade topaz]

i made a ticket thingy on my server but i dont know how to enter the ticket when someone else starts there on and im the owner

[flat spear]

One question, currently the bot connection is currently stable in the cluster that has connected? And thanks for your work and speed in this incidence

[forest goblet]

The bot is now completely stable again from what I've tried.

[flat spear]

Thanks you so much!

[lofty talon]

hey, im having trouble making it so that everyone cant see the opened tickets

i have the categorys that the tickets to go set so that everyone cant view channels but when tickets get opened it sets the view permission on for everyone in the individual channel

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[lofty talon]

its set just to admin...

still showing tickets to everyone

[radiant moss]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[radiant moss]

@lofty talon ^^^ check this

[lofty talon]

that fixed it, thank!

*thanks

[radiant moss]

No problem!

[wild acorn]

The bot still does not add the person when I write and does not add it,

[spare gale]

Make sure the bot has the permission to manage the channel.

[wild acorn]

Yessss

[queen hinge]

How many Users does your server has?

[wild acorn]

That server is test, it has 3

I don't want to disturb the user. That's why I have that test server

That command worked days ago, but now it doesn't work .. does it work for you?

I just tried it on my big server, and it still doesn't work

?

[limpid raptor]

Same problem for me. I opened a ticket yesterday already.

de_ticket-2153

[median wigeon]

Did you get the role of tickettool above the one he has to manage?

[wheat turtle]

the premium ticket tool is working?