🆘│community-support

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[merry rivet]

can someone tell me why my cmd isn’t working I used the cmd $help it’s not working smfh

[queen hinge]

Watch out which prefix you've set in the dashboard.

[merry rivet]

idk what the prefix is

how do I see the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[queen hinge]

https://tickettool.xyz/manage-servers (just Login and then click "Manage" on the server you've added Tickettool)

[merry rivet]

Thats what I

That’s what I see

So what should I do??

[queen hinge]

Now go to "Server Configs" and see which prefix you've set.

[merry rivet]

Mk

I did the cmd and the cmd I set it to its * but It didn’t work

[queen hinge]

Check if the Bot can see messages in the Channel you're sending the commands.

[merry rivet]

wym?

[sand pebble]

Oo I am sorry I thought that was to ask question or help. Once again sorry to disturb.

[queen hinge]

You're Welcome 🙃

[queen hinge]

Check the Channel Permissions.

[merry rivet]

Mk

I did but still didn’t work

[queen hinge]

Ayjo, @merry rivet , Lets Continue this in the DM's

[merry rivet]

Mk

sorry auto correct

Lmfao I hate auto correct

[queen hinge]

@merry rivet's Problem has been solved. Thanks for choosing the #🆘│community-support .

[merry rivet]

Thanks! 😄

[idle elm]

Salut, @gloomy jacinth, j'ai deux questions pour vous :

• Si j'ai une License Premium du bot, je peux l'envoyer sur un autre serveur genre la donner à quelqu'un d'autre ?
• Pour les réactions qui servent à fermer/ouvrir etc des tickets, c'est possible d'utiliser des émojis du serveur ?

Merci de me ping pour répondre, s'il te plaît.

[gloomy jacinth]

@idle elm Hey bienvenue 😉

1. Oui, il faut demander a l'équipe de facturation de délier la clé premium pour pouvoir l'utiliser dans un autre serveur

2. Oui je crois que c'est possible, laissez moi vérifier

[idle elm]

Merci pour votre réponse, vous pouvez me tutoyer. ^^

[gloomy jacinth]

@idle elm D'accord 🙂
Pour la réaction, c'est la petite étoile pour avoir accès aux réactions custom :

[jade topaz]

Can someone help me, when someone makes a ticket they can’t see it

[idle elm]

@gloomy jacinth Merci beaucoup !

[cyan olive]

i want the bot to ping a role when a ticket is one how do i do this

also want the ticket to show up in a category

[charred ruin]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[charred ruin]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[cyan olive]

thx

[charred ruin]

No

Problemo

[cyan olive]

i prozom i need it to also closed in they?

@charred ruin

[charred ruin]

You want the ticket to move to a certain category when the ticket is closed?

[cyan olive]

no

[charred ruin]

So what do you need help with?

[cyan olive]

i was put in the deep end and i am trying to get a server up with know next to nothing about some of the bot the own added so just try to everything working it doing what i need it to now so thx @charred ruin

[charred ruin]

Oh ok then

[bronze quarry]

can i ask for help here?

[queen hinge]

Sure@bronze quarry

[forest goblet]

ofc

[bronze quarry]

Is it possible to allow the person who opened the ticket to add other users without giving them mod permisions?

[queen hinge]

You can enable the Command "$add" for the Users in the Dashboard. Category: Command Config
Sometimes it works if you just change the "Support Team Only" to red

[bronze quarry]

thanks

[terse shore]

how do you open tickets

[cyan olive]

@charred ruin it ist working i got {@support team}

and that is the role i have but it ist ping the role

nvm fixed

i think

fixed

[charred ruin]

Lol ok

[brazen rain]

I have a ticket but the tickets won’t open and last night when I was asleep the bot changed all of the tickets into the name of the person opening it (?) is the bot down or smth?

It just deletes my reaction

[vapid steeple]

@brazen rain The bot is still online and works brilliant. Make shure the bot has still got his perms to create channels

[brazen rain]

It does - I didn’t change perms at all

[jade topaz]

help

[radiant moss]

Please state what you need help with

[merry rivet]

Hey question how do I get the Diamond role?

[radiant moss]

It should be under one of the role options for boosting

[charred ruin]

#779463864667996171

[willow wedge]

I am having the same issue as JYZY, last night the ability to create tickets seemed to have stopped even though we didn't change permissions on any of the channels or bots.
You can click on the react emoji and it will increase by 1 for a second and then go right back. I tried readding and have the same results. Any additional suggestions?

[upper flower]

Read #📣│bot-news

[willow wedge]

I'm so sorry I missed that, thank you.

[toxic copper]

So I see there was a fix so the bot can create channels, but it still is not creating ticket channels

[humble sequoia]

-- moved to ticket --

[lime forum]

why are my ticket channels private by default? People can make tickets but they can't view the channel

I've tried everything I feel like

[radiant moss]

Make sure they have the ability to read message history

[swift snow]

umm, why Ticket Tool is answering with "Good night (user)" everytime someone says Good night? is there some way to disable that?

[urban plaza]

🆘🇩🇪🆘
**Hey. Spricht jemand deutsch?!

Ich brauche DRINGEND Hilfe.**
😭 🙏🏽

Mein Server wurde gehackt bzw. geklaut und ich habe seit ja ein premium Ticket toll besessen. Nun habe ich mit großer Mühen alles neu gebaut. Habe Ticket toll installier aber bekomme es auf dem neuen. Ich in den Status premium. Der Code wird schon verwendet. (Ja für den kaputten Server den ich löschen will)
Ich bekomme ich das auf meinen neuen Server.

(Bitte eine PM an mich oder mich erwähnen)

[sweet steeple]

Is premium only for one server?

[rotund kite]

Yes, you have to pay individually for each server.

[sweet steeple]

Thank you 🙂

[urban plaza]

yes is only for one server. I ONLY have to do it for my new server

I need urgent help.**
😭 🙏🏽

My server was hacked / stolen and I have had the premium ticket tool for about 1 month. Now I have rebuilt everything with great effort. I installed ticket great but didn't get it in the premium status on the new server. error message: The code is already in use. (Yes for the broken server I want to delete)
how do I get the premium switched to the new server?

[rotund kite]

#🎫│make-a-ticket

We’ll assist you there.

[urban plaza]

opened a help ticket. wait since yesterday. but urgently need help.

[rotund kite]

Can you give me the channel of it?

[urban plaza]

De_ticket_2102

[rotund kite]

Okey

Oh, can you close the ticket and create an English ticket? Thanks

@urban plaza

Then I’ll be able to assist you.

[urban plaza]

but my english is not good and translated with google.

Okay? @rotund kite

[jade topaz]

then wait for the de support to help you

[rotund kite]

Try this if you have to.

$transfer

[humble sequoia]

Premium Transfer

To move premium to another server we will need either your premium key or Order id.

How do I find my premium key?

The premium key was emailed to you from [e-mail] when you signed up for the subscription.
Premium key format: xxxxx-xxxxx-xxxxx-xxxxx

How do I find my Order Id?

Your order id is located in an email from [e-mail]
Order ID format: TICKETTOOLxxxxxx-xxxx-xxxxx

I can't find either of them

If you can't find either the key or order id we will need the server ID it's currently on,
This requires more verification and will take longer than simply using the key or id.

[jade topaz]

Dont send your key or order id HERE

[urban plaza]

@rotund kite Ticket in english is open: en_Ticket_15047

[reef umbra]

what does claim ticket command do

[thin shard]

I just dont seem to get the mention of my support role right. Does anyone know how to get it so that it pings a role?

[glass otter]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[thin shard]

I already did that but ill try again.

Oh it worked i guess i did something wrong. Thank you for the help :>

[reef umbra]

how do i make it so tickets are made under this category

^^^^^ i got to go to bed please dm me or ping me the answer thanks

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rich plover]

Attempting to use the Clock in Function but it does not seem operational

As the Bot is refusing to listen to the commands and not responding I have tried to $customs change the channel and roles

[jade topaz]

how do you make ticket tool ping a role when you open the ticket

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Do anybody know how when i text ¨!close¨ it will say 5 seconds to the tickets close - can i change to fx. ¨10 minutes¨ ?

[sick trout]

I already set Ticket Tool with Admin right but i still cannot open/close tickets.

[weary smelt]

hey i was just wondering if you guys had anyway to automatically delete tickets
cuz ppl in my server sometimes make tickets for no reason and i wake up to like 30+ empty tickets
so is there anyway to set up like a timer so if they don’t write a message in the ticket it automatically deletes?

[surreal geyser]

Does anybody know how to ping roles in the initial ticket message

e.g. moderator

I keep trying but it wont work

[weary smelt]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[weary smelt]

just change that @ to whatever role u want

[surreal geyser]

Okay thank you 🙂

[weary smelt]

i need to somehow figure out a way to enforce people not pressing the ticket button

without actually needing to make a ticket

[jade topaz]

Do anybody know how when i text ¨!close¨ it will say 5 seconds to the tickets close - can i change to fx. ¨10 minutes¨ ?

[radiant moss]

I do not believe there is an option to do that currently

[jade topaz]

It could be nice..

[jade topaz]

What's prefix of ticket tool premium

When I do $help Ticket tool premium doesn't respond

[charred ruin]

The starting prefix is $, but you can change that in the dashboard.

[jade topaz]

Why does it not respond

The Basic ticket tool responds

[radiant moss]

Possibly a different prefix

[jade topaz]

But the premium one doesn't

[charred ruin]

Oh, you need to enable premium.

[jade topaz]

Ohh

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Cuz I got it from a server from event but even he said it's not being enabled

[charred ruin]

There^^

[jade topaz]

Alr I will try ty

[jade topaz]

Hi, my Ticket tool bot isn't responding in my server
What can i do about it?

[queen hinge]

Hey Demon, maybe first of all, Check if TicketTool has enough Perms.

[jade topaz]

Ok, Thx

[meager ivy]

hi is it possible to ticket tool with my own bot rather than the ticket tool bots?

btw im a -premium member as well

[radiant moss]

What do you mean? Like that the bot create tickets off other messages?

[meager ivy]

for example

i am using the premium bot rather than the regular bot in my server, however can i use my own bot by providing my bot token?

[radiant moss]

Currently that is not a option

[meager ivy]

ok no problem

is it a possibility for this to be done in the future or etc?

[radiant moss]

I am not too sure so I cant say for sure

But possibly maybe in the furture

[meager ivy]

ok thanks

[queen hinge]

Where do you want to set up a ticket?

[forest goblet]

See #573205317870157855.

[tulip prism]

can someone tell me why the bot ticket tool doesn't have permission to add a panel anymore without me even touching its permissions?

[radiant moss]

Do you get an error?

[jade topaz]

why bot dont creating tickets anymore ?

[tulip prism]

access denied, ticket tool doesn't have permission to view....

I tried to do it on a random server and it worked. I don't understand.

[radiant moss]

Can you run $debug

[tulip prism]

where ? *

the bot has all permissions *

[radiant moss]

Can you send a picture of the error?

[radiant moss]

Ticket Tool cant access that channel you will have to add permissions to it

Unless you already have

[jade topaz]

how can i transfer the ownership of the bot ?

[tulip prism]

he already has them

[radiant moss]

?

[jade topaz]

my friend but the premium version

and he want to give me it

[radiant moss]

So you are wanting to switch the premium to a different server?

[jade topaz]

yeah

[radiant moss]

can you invite me to the server in dms? if you dont mind

[jade topaz]

Can I choose a hex for the ticket embed with premium?

[radiant moss]

Yes

[tulip prism]

it works

I had to catch up on someone else's work and I did it all by myself, everything works the way I want it to.

[radiant moss]

yay

[jade topaz]

@radiant moss

[radiant moss]

?

[jade topaz]

my friend don't know how to invite the bot

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[jade topaz]

ok

@radiant moss
he has the premium version this command will works with it ?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[radiant moss]

@jade topaz ^

[jade topaz]

There is a command for premium information's ?

Uhh even tho I changed the hex color it doesn't change- @radiant moss

[radiant moss]

make sure it has a # in the beginning

[jade topaz]

I did that

[jade topaz]

Please help

[granite otter]

Hi

How to set the not up in server

[charred ruin]

Follow the instructions on the page listed.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Hey

how do I hidew other users from seering my tickets

Im so stuck lol

I only want the customer and mods to see the ticket

Hey, you can set that up in the panel management section of your dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

[jade topaz]

Panel configs?

[jade topaz]

Yes

where exactly do I go

hella confused lol

One second

[charred ruin]

@jade topaz make sure to turn Keep Visible off

[jade topaz]

where is keep visible

[charred ruin]

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[jade topaz]

o

yeah its off

[charred ruin]

Alright you want it off.

[jade topaz]

yeah its off but nothing has changed

Did you set up the staff role when you created the panel @jade topaz

yes

ok i fixed it it was the support team roles

Yes

that was enabled

Ue

Well to change the staff that can see the ticket ,you just change je support team role

[spare gale]

$help roles

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[spare gale]

$roles

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[spare gale]

@jade topaz

[elder zealot]

Is the bot down?

[humble sequoia]

Ticket Tool Status Page

[elder zealot]

I invited it to my server its was showing up., Now its not

I go to the website and i cant manage it. I refreshed the page aswell

[charred ruin]

Is it offline in your server? Also did you try logging out of the dashboard and logging back in?

[elder zealot]

Im still having this issue

Nevermind im an idiot

I was in a channel the bot didnt have access to...

[jade topaz]

how do I give permissions to a role for it to view all tickets

[charred ruin]

--Answered in ticket--

[wild island]

is ticket tool on github

[rotund kite]

Discord bots can only stay on discord.

[wild island]

i mean is the source on github

[rotund kite]

It cannot be used on GitHub.

Uhh, you’ll have to ask our developer

[wild island]

is the source of ticket tool on github

ok who are the developeres

do i make a ticket

[rotund kite]

Wait one second.

They said it’s all custom, it’s not in one place.

[wild island]

can i get all of the links

[charred ruin]

The source is completely custom, it is nowhere on the internet and is fully custom made.

[wild island]

then why did logik say "its not in one place"

wouldnt that mean its not in one place but all over the internet

[upper flower]

Okay whats the hells goin on in here

[wild island]

hey no swearing, dont say the h word

[upper flower]

Okay well im sick of you already. I told MY staff to say that to you when they came to me about this.

And NO there is no source code of Ticket Tool. We have built the bot from scratch and people like to copy us.

[swift snow]

aight asking again here
why Ticket Tool is answering with "Good night (user)" everytime someone says Good night? is there some way to disable that?

[rotund kite]

Can you take a screenshot of it?

[swift snow]

he's answering in PT-BR, idk why still
Boa noite = Good night

[rotund kite]

Okey

I’ll ask other staff regarding that, we’ll ping you once we have sorted it out, sorry for any inconvenience caused.

[upper flower]

Is there a tag that says that

[rotund kite]

Can you check your dashboard, if there’s a tag with that?

[swift snow]

I'll check it out, it's in a server I moderate for (atm asking for permissions to see the dashboard)

[upper flower]

There is a tag for that server

[swift snow]

oh, lol

didn't knew they created this tag facepalms

thanks for clarifying guys ♥

[wind garden]

can i edit the ticket emb? like can i change the color, add image, thumbnail etc.

please ping me if you know imma do smthin rq

[sour finch]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[rotund kite]

There^^

[wind garden]

oooo oki thank you ^^

[sour finch]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[rotund kite]

Please do that in #655832608835502080

[blissful nymph]

should I keep premium and non premium bot in the server? no right?

I've already done this:

[wind garden]

i added image, thumbnail, and changed the color but nothing changed

@rotund kite

[night sleet]

How to make people have pic perms in tickets

@radiant moss

[charred ruin]

—Answered in ticket—

[jade topaz]

You go in to panel settings, settings, permission settings, edit user opend permissons and attach file on green

@night sleet

[rotund kite]

If you are paying for premium for a long time thing, I recommend keeping the premium bot, if not don’t.

Because it will be annoying inviting and reinviting and re-doing the panels.

[queen hinge]

These are Premium features and not available in the Free Version. Make sure you've premium and turned on the right bot.

[rotund kite]

Once you have it, resend the panels or react to the toolbox in your panel to make it work, but yes, as said above, make sure you have premium.

[wind garden]

o oki

[nimble wolf]

how can i change the text and language?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[rotund kite]

First try relogging in, but make sure you have the at least one of the 3 things above to access.

Oh, the website is tickettool.xyz

#573205317870157855 should have the info.

Did you try logging out.

And back in?

[rotund kite]

For the dashboard, scroll to the bottom and press select language and choose the most preferred language.

Np

[spring socket]

Hello, quick question, is there anyway to embed a channel ping in the ticket text field

[rotund kite]

Embed cannot ping.

But message can.

[spring socket]

Sorry message

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[spring socket]

yeah but I want it to ping a channel like #some-channel

[rotund kite]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[spring socket]

i.e {user} please wait for our {@support} or visit #546557408902905896

[rotund kite]

^^ {channel} should work

[spring socket]

it looks like {channel} and {channel_name} return the name of the current channel, which would be the ticket, ie ticket-001

and {ticket-channel} does the same thing

[rotund kite]

Oh, I think you can just do #channelname without any special stuff.

If it is not the ticket.

[spring socket]

okay ill try

pretty sure it will just paste in the plain text even if you surround with { }

[spring socket]

solved it <# channel id > but without spaces worked

[rotund kite]

Glad to hear, you have solved it, I was busy before.

[spring socket]

it's okay

thank you for your help

[rotund kite]

Yw

[stray hawk]

hey is it possible to blacklist people from using the bot?

[queen hinge]

Sure.

Watch this:

Dashboard (https://tickettool.xyz/manage-servers) -> Server Configs -> Blacklisted Roles

[stray hawk]

thank you!

[queen hinge]

No Problem 🙃

[jade topaz]

I have tried deleting and recreating the panel. Even started from scratch. And the panels create and send to the server just fine, we have premium, and the bot has admin function, but the reaction doesn't create a ticket and the counter doesn't revert back to 1.

I have also tried to create it in server via commands but still nothing. They bot isn't being triggered by prefix commands

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pale pilot]

Check if you have the correct bot enabled and if it's on your server

[jade topaz]

The bot was working last night before I went to sleep which is why I'm perplexed

Bot is in the server but the drop-down menus isn't allowing me to select anything

Well my owner said we had premium but now we don't so that's obviously why the premium features aren't working.. thanks for the help

[ivory plover]

How to make reaction Tickets?

That's not possible without prem?

[queen hinge]

What do you exactly mean with "Reation Ticket"? Do you mean how to change the Reaction?:thinking:

[ivory plover]

We can make tickets by reacting to msg

Like yours in #🎫│make-a-ticket

[queen hinge]

Like more reactions on 1 Message?

[ivory plover]

Noo

Only one

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[ivory plover]

Is this needed premium?

[queen hinge]

No.

[marsh gale]

Guys im clicking the emoji to create a ticket on my server but nothings happened what do i do

[queen hinge]

Check the Permissions of the Bot.
Try to use the "$debug" command and make sure that all the recommended permission have an :white_check_mark:

[marsh gale]

@queen hinge For some reason its not responding to the command

[queen hinge]

Then give the Bot temporary the Administrator permission.

And try it again.

[marsh gale]

It does have admin

[queen hinge]

Try again to use the command $debug

[marsh gale]

I did, the prefix is ! but still nothing happens

would you like me to inv you to the server

[queen hinge]

Yeah, but inv me pls via DM

[queen hinge]

Problem has been Solved...

[sage stratus]

Anyone who is on my server, entering from the page, can change the permissions to view tickets according to the roles they have. And he has no administrator role. What I do? Can somebody help me? It's a huge crack and it's bothering me too much

[solid stream]

You have everyone as a dashboard role.

[sage stratus]

Xd. Sorry and thank you so much

[hidden raft]

Hey, sorry if this has been asked before, had a quick search and could only find info on immediate auto delete.
Is there a way to auto-delete a ticket after a set period of time from it being closed unless it has been re-opened?

[charred ruin]

Not not at this time, but it is being talked about currently so this may be something in the future.

[hidden raft]

ok brilliant, thanks for the reply

[charred ruin]

No problem.

[surreal sapphire]

hey there, i have a problem, that the users on my discord cant open a ticket by reaction to the panel. how ever, i cant open a ticket by using the $new command. two days ago it worked well

[sweet goblet]

Got the same problem atm

[high cairn]

Ticket bot wont even work for me ;-;

[earnest thorn]

same

[cedar patio]

when will the bot be live again?

[foggy rivet]

doesnt work

[finite arrow]

Bots down?

[brittle kayak]

i think so

[glad thorn]

yea it wont work for me too

like come on!

[radiant moss]

Please be patient while the devs look into it

[finite arrow]

ty

[jade topaz]

hi guys

[brittle kayak]

hi

[jade topaz]

is there a way to reset bot?

[brittle kayak]

read

[radiant moss]

https://status.tickettool.xyz

[jade topaz]

when i click on letter i can't open ticket in my server

[radiant moss]

Currently the bot is experiencing issues. Once these are resolved you should be able to manage your server

[jade topaz]

ah ok

tks

[vague bough]

??? WHY

[radiant moss]

Before typing please refer to https://status.tickettool.xyz and #689208572806299799 the Devs are looking into this issue. This is regarding the bot being offline or unresponsive

[vague bough]

Why is it not connected

[hybrid dagger]

Please read #689208572806299799 , the reasons are posted there.

[digital sigil]

help

[radiant moss]

#🆘│community-support message

[drifting trail]

Channel Locked

🔒 READ #689208572806299799 BEFORE ANTYHING!

[solid stream]

?unlock

[drifting trail]

**Command:** ?unlock

Description: Unlock a previously locked channel.
Cooldown: 5 seconds
Usage: ?unlock [channel] (message)
Example:
?unlock #general
?unlock #support We're back everyone!

[solid stream]

?unlock #🆘│community-support

[drifting trail]

Unlocked channel #🆘│community-support

[upper flower]

#📣│bot-news

[spare gale]

It is because the bot checks if the bot has permission to manage channels in the category. As the bot creates channels in a category, it needs permissions to make channels. Just like us, humans. @turbid sierra

[cyan citrus]

;-; dashboard went nuts

[queen hinge]

Try to reload the side. Otherwise try to renew the Tab and open the site again.

[spare gale]

Because it should be able to manage your logging channel as well...

It’s just mandotory to follow the steps serverwide as category wide to prevent the bot to break.

[queen hinge]

The new Discord Update may the reason.

[spare gale]

As said in #📣│bot-news, Discord made an amazing change to their permissions system.

It’s still safer than just giving the bot the Administrator permission...

With the Administrator permission, the bot can do whatever it wants in your server...

It’s up to Discord. They regularly change stuff that break bots...

I had to sell my project because of a Discord update...

Called Discord Gateway Intents.

You can never get banned out of your own server... That is something guaranteed. But on the 2nd part you’re not right as well. Since the API update (as shown in the screenshot), the bot checks the permissions in the channel as well. If it doesn’t has perms to manage messages in a channel, it will just do nothing.

No.

The bot can’t give hisself permissions in channels nor categories. This is something that has to be done by a human with the permissions to do it.

[hard torrent]

the bot isnt tagging/pinging me when it opens a ticket?

I tried the brackets and it dont let me

[solid stream]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[alpine hamlet]

how do I make it so that the ticket @ my support

[upper flower]

😐

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Hey there! When participants open a ticket I have standards questions I want to ask them all. Is there a way to do that?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[rotund kite]

^^ you can edit the embed text for questions.

[lilac reef]

Where can I set in the settings which roles have access to a ticket for editing?

[jade topaz]

How could I do Ticket Tool mentions an especific role in the Ticket message?

في دعم فني عربيي

!!!!!!

[honest mauve]

أتوقع في

[honest mauve]

ها أتوقع في

[queen hinge]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

في دعم فني عربيي
!!!!!!

[jade topaz]

not that

I meant in the Ticket Message, when u create a ticket

[queen hinge]

Thats it...

[jade topaz]

that's the premium xD

@pseudo glen help ping

._.

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

yes

[queen hinge]

@jade topaz , first of all, pls write English in puplic chats, also we aren't the Support for any games or something, cannot help you with your problem.

[queen hinge]

Sure

If you need any help with Ticket Tool then just open a Ticket here: #🎫│make-a-ticket

[jade topaz]

if there is so much ticket's the bot will close some of it ?

[radiant moss]

Hello, please do not ping member

[jade topaz]

if there is so much ticket's the bot will close some of it ?

[radiant moss]

There is no current way to mass delete. You will have to do ticket by tickete

[jade topaz]

ok thank's

[radiant moss]

np

[opal bobcat]

موجود دعم فني عربي

...

[naive brook]

The bot can't create tickets since Jan 23, 2021.

[forest goblet]

Please read the 2 latest messages in #📣│bot-news. @naive brook

[naive brook]

Thank you.

[serene mesa]

Bot has same permissions in the same category but still unable to create tickets

[upper flower]

#📣│bot-news

[maiden sky]

Oops, something went wrong...
Invalid email / username or password.
I'm getting the error

please help me

[pure monolith]

how do i make it so that whenever a member creates a ticket, it names the ticket channel to their name

[serene mesa]

Yep, @pale pilot helped me out on setting it globally instead of per channel/category! Many thanks!

[charred ruin]

You do need premium to do this, but you go to your panel settings, then go to Ticket Options, then go to Ticket Opened, then put “{user_name}” in the text box for it to include the person’s username, or “{nick_name}” for it to include the person’s nickname on the server.

[pure monolith]

so I need premium to do that?

[charred ruin]

Yes, you need ticket tool premium for that.

[pure monolith]

rip, okay tysm for helping out

[charred ruin]

No problem

[cedar sphinx]

how do I change ticket limit?

so members on my server can create more?

[hybrid dagger]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[cedar sphinx]

@hybrid dagger is it only for premium?

[hybrid dagger]

only features with , are premium.

[cedar sphinx]

@hybrid dagger i just got the premium version

how do I add it to my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[cedar sphinx]

can I get a role in here?

[queen hinge]

Do you use the the 7 Days Free Trial?

[hybrid dagger]

open a ticket for that please. #🎫│make-a-ticket

[humble sequoia]

-- moved to ticket --

[spare gale]

If you use the 7-days trial, you won’t get the role.

[rugged grail]

help

help plase

[jade topaz]

@rugged grail what do u need help with ??

[jade topaz]

why when i put rec bot dont open ticket?

@hybrid dagger

[spare gale]

Give the bot role the permissions in the server and in the categories/channels it posts in. Check #📣│bot-news

[surreal sapphire]

Still that problem 🧐

[queen hinge]

Hey Tammo, you're from germany right? Open a ticket here : #🎫│make-a-ticket and i will take it over.🙃

[sweet steeple]

hi, is there a way to disable the !delete command for everyone

it doesn't work when i set it up

[fiery flicker]

help

how do you choose the category that Ticket toll will create the ticket chat for?

[hybrid dagger]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[fiery flicker]

thanks

[fiery flicker]

have to choose which name of the chat he will create too?

@hybrid dagger

[queen hinge]

Please dont ping the staff team.

[fiery flicker]

ok

[hybrid dagger]

you need to create channel first then select it there. Bot need all permisions in the newly created channel.

[indigo dome]

$ category

$help catagory

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[indigo dome]

$Help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[muted zephyr]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[muted zephyr]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[robust sandal]

Ticket Tool

English (en) → Spanish (es)

[elder hare]

have you tried reseting the reactions?

[elder hare]

in the commands you can choose with roles can use them

[sweet steeple]

Thanks, I tried that, but it still bypasses it

[elder hare]

have you tried disabling everyone and only allowing roles?

[sweet steeple]

I will try it. I was doing it in the pannel settings. I found what you said earlier. I didn't set it up in the correct place. Thank you so much!

Do I leave disabled roles blank, and it will disable it for everyone except allowed roles?

[elder hare]

I think it works like that, yes, but please don't take my word for it and try it yourself as I may be wrong.

[sweet steeple]

Thanks, I will.
Only more thing do I make a ticket for premium role?

[elder hare]

Yup, go to #🎫│make-a-ticket and they will help

[queen hinge]

Of course we will 🙃

[sweet steeple]

Thank you!

[sweet steeple]

Thank you!

[elder geyser]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[forest goblet]

What is Ticket Tool's prefix in your server?

alright, you probably saw general chat.

[median wigeon]

oops you came from the #💬│general-chat

haha, i saw it now Srry

[brisk oasis]

server not showing up

@everyone help plls guys

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[charred ruin]

Follow those instructions^

[sweet sentinel]

Is there a way to set an auto-close time on the tickets? I wasn't able to find this in the FAQ. (premium sub)

[charred ruin]

There is currently no way to at this moment, but it is being looked at and may be a feature in the future.

[sweet sentinel]

Thanks, Sean!

[brisk oasis]

server not showing up and i follow the instructions

@charred ruin

[charred ruin]

Are you the server owner or have the administrator permission?

[brisk oasis]

yes

[median wigeon]

Do you have the settings in de roles and the chats?

You can find them in #📣│bot-news

#📣│bot-news message

This message

[sturdy gate]

how can i make him talkj

[median wigeon]

What do you mean make the bot talk?

[vale lark]

Hello, how can I bot have the envelope reaction to create the ticket always stay on

Whenever I add the reaction, its automatically deleted

Whenever I add the reaction, its automatically deleted

[median wigeon]

Ah did you read the #573205317870157855 ?

And can you send a screen?

Normaly if you make a panel in the dashboard it has to stay

[vale lark]

I think I should make a new one

[median wigeon]

Yes that's the best thing you can do

Do you have created a panel in the dashboard

If you need more help you can tag me

[jade topaz]

nope

u can just remove all reactions

[vale lark]

Fixed after redoing it

[jade topaz]

then add 🛠️

as reaction = ez

[buoyant mortar]

Hey how do I setup the bot?

[median wigeon]

You can look in #573205317870157855

[median wigeon]

If you need help i will help you

[buoyant mortar]

Want me to invite u to my server 030

[median wigeon]

Me as person?

[buoyant mortar]

What’s a dash bored role

Nvm

[median wigeon]

Ah oke

[buoyant mortar]

I’m blind >~<

[median wigeon]

No problem

Do you need more help?

[buoyant mortar]

What now

[verbal shore]

هوا انا شريت البوت البريميوم وجاني كود ويش اسوي ؟ @glad ingot

[buoyant mortar]

How can I do a description?

[iron mortar]

how to activate my premium membership i already paid it

[median wigeon]

You can find your premium in the dashboard of tickettool

[median wigeon]

You can go to your dashboard and panel settings

and than panel options

You only need premium for that

[median wigeon]

Go tho your dashboard and click on Server configs and than invite premium bot

[midnight walrus]

Could someone help me with an issue?

[median wigeon]

What's the problem

[midnight walrus]

I am trying to get the ticket tool to actuall get the ticket system up but I don't know how to do the final steps. I have got him in my server but my server is not in the dashboard and I cannot figure out how to get a channel to have the ticket tool system in place. What shall I do?

[median wigeon]

Are you the owner

ore do you have administrater roles?

[midnight walrus]

I am the owner of the server yes.

[median wigeon]

Have you give ticket-tool and the channel the recommended settings from #📣│bot-news ?

[midnight walrus]

Yeah he has all of those stuff!

I dunno how to get a channel to have the ticket tool in place and stuff.

[median wigeon]

and you want to make a panel?

[midnight walrus]

Yeah to a channel please.

The server I want to have the ticket tool will not come up on the dashboard.

Thats what Im stuck on.

@median wigeon

[median wigeon]

Try $ debug

and than log out and log in on your dashboard

[timid basin]

Hello, I'm trying to find my server on the "my servers page" and I can't find it. I've already tried re logging.

[median wigeon]

Hi try $ debug

[midnight walrus]

Thank you

[timid basin]

How do I do that?

[median wigeon]

do you have a channel?

[timid basin]

Yes

[median wigeon]

and the recommended setting

#🆘│community-support message

[timid basin]

Yes

[median wigeon]

This message

Whats your prefix of your server

$

or another?

[jade topaz]

When I go on the dashboard it doesn’t show any panel whatever

[median wigeon]

can you send a screen?

[midnight walrus]

It worked, thank you ever so much

[median wigeon]

Nice no problem man

[jade topaz]

I pressed manage server

And then that happens

[median wigeon]

thats normal thats the starting screen

click on the three stripes

[jade topaz]

So what am I supposed to do

[jade topaz]

Oh ok ty

[median wigeon]

and than 'Panel Configs'

[jade topaz]

Oh ok tyvm

[median wigeon]

No problem man 😉

oh my english is so bad 😂

but nvm

[median wigeon]

do you need my help or is it fixed?

[timid basin]

what do I do with my debug link

@median wigeon What do I do with my debug link?#

[median wigeon]

one moment

[median wigeon]

can you login and log out on your dashboard

[jade topaz]

hey, is there a way you can add someone to a ticket without them reacting?

[timid basin]

Yes

[jade topaz]

what command?

[median wigeon]

he was reacting to me i think

[timid basin]

It's fixed, thanks.

[median wigeon]

no problem mate

[median wigeon]

one moment

i will help you

(prefix)add [user] (channel)

@honest halo here are the commands and if you need more help i will be there for you 🙂

[jade topaz]

Can someone join my server and help me set up ticket tool

[median wigeon]

Yes sure

[jade topaz]

Thnx so shall I dm an invite

[median wigeon]

yes

thats good

[jade topaz]

K

Thnx for helping

[median wigeon]

No problem

[vital torrent]

yo

can anyone help me

[jade topaz]

Tengo uno problema

Can someone help me

Please

[midnight walrus]

@jade topaz What do you need help with?

@vital torrent What do you need help with?

[vital torrent]

im good

[midnight walrus]

Okay, good.

@jade topaz Do you need any help :)?

[jade topaz]

thanks anyway but i've solved everything

[cold cloud]

hey, I deleted the ticket channel instead of using the command... will this cause a problem?

[queen hinge]

No, it should not be a problem.

[icy pine]

hey how do i make it were people can actually see there tickets

when my freinds click the emoji it doesnt make the ticket

[humble sequoia]

-- moved to ticket --

[hollow grove]

Ok so on the website it won’t pull up the discord I have the bot in and it said to relog if the server didn’t show ive done it three times and nothing

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[jade topaz]

wait when you make a panel it saays at the bottom it says

The channel you select will have your newly created panel instantly displayed.
Panel Channel (optional)

what does tht mean

[radiant moss]

send a picture please

[jade topaz]

what does tht last thing do

[radiant moss]

oh okay so that will be the default panel

You dont have to send it thats just optional

[jade topaz]

what does that mean.....

LOL like will the ticket open in tht specific channel

[radiant moss]

So if you press that it will send the default panel to your channel

this is what you will get

[jade topaz]

ahhhh i see

[jade topaz]

how many panels can you make

[queen hinge]

You can make infinite panels, its unlimited.

[jade topaz]

o good good

[mortal bronze]

is there a way to control where the ticket channels are created?

[charred ruin]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[charred ruin]

Follow those instructions, ping me if you need any help.

[mortal bronze]

alright thanks I'll try it

@charred ruin so that worked. I was exploring panel settings and under ticket settings it said I could edit the ticket message. Well I typed in what I wanted and saved it but when I re-sent the ticket it didn't send with the text I had written. I tried refreshing the page and doing it again and still no change

[charred ruin]

Do you have the premium bot?

[mortal bronze]

no but it says that changing the message is free up until the character limit then I'd have to pay for extra

[charred ruin]

Right, and you didn’t go over that limit right?

[mortal bronze]

not even close

limit is 250. My message is 52 characters

[charred ruin]

Try reacting to the panel with 🛠️

“🛠️”

[mortal bronze]

ok

I added the reaction but nothing happened

[charred ruin]

Hmm.

Are you changing the embed text or the message text?

[mortal bronze]

Should be the message text

The first option

[charred ruin]

That is premium only.

You can change the embed text for free with the limit.

So when you try and change the message text it will say saved, but it won’t update the panel.

[mortal bronze]

Yeah that’s why I need to send a new panel and it’ll have the new message?

[charred ruin]

@mortal bronze can you actually send me a picture with the text in the place you are trying to change?

[mortal bronze]

Alright let me get it

they both say "character limit while free"

[mortal bronze]

alright well thank you for your help. the last part wasn't all that important it would've just been cleaner

[charred ruin]

@mortal bronze Sorry for not responding, the reason it’s not updating your panel judging on the picture is you’re trying to update the ticket embed settings, so it says that when someone opens a ticket. You need to go to Panel Options. I will have instructions below as well.

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[charred ruin]

(That is also why I said message text is premium only, you can change the embed text though)

[mortal bronze]

Thank you

[charred ruin]

Yeah no problem.

[jade topaz]

Dude

how to fix this..

@charred ruin

[median wigeon]

whats the problem?

[jade topaz]

I can't invite the bot.

[median wigeon]

Do you tried in another browser

[jade topaz]

look the bar is too long..

Not yet.

@median wigeon it's still the same.

now i can't invite bots..

DUDE no support team

[median wigeon]

Do you have your discord on your phone

there is a app, discord bots

maybe you can invite him at phone

[charred ruin]

The screen must be glitched.

[tulip edge]

Why does the bot not send a tick?

[median wigeon]

a ticket

maybe you can try $ debug

[tulip edge]

no

[median wigeon]

Can you send a screen

[tulip edge]

yes

[surreal pier]

can someone come vc pls

[median wigeon]

Ah

[median wigeon]

Look to the settings from #📣│bot-news

that has to be in de roles and the setings from the channel

This settings

[median wigeon]

where can i help you with

[tulip edge]

@median wigeon

[median wigeon]

Fixed?

[tulip edge]

yes

[median wigeon]

nice

[bleak surge]

i need help

[median wigeon]

Whats the problem

[bleak surge]

the server wont show up on the dash board

i refreshed a cople times

[median wigeon]

Ah oke and the settings in #📣│bot-news

this settings need the roles of the bot and the channel

[bleak surge]

k

[median wigeon]

otherwise its not working after the update of discord

[bleak surge]

still doesnt work

[median wigeon]

try $ debug

[bleak surge]

it works in my other server that i made yesterday

where

[copper marsh]

Do you not see the server in your dashboard ?

[median wigeon]

in the channel

[median wigeon]

yes

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

Note:

You need one of these 3 things to access the dashboard.

1. Server Owner
2. Server Administrator
3. Dashboard Role

[bleak surge]

https://discordapp.com/channels/509192800865353738/662692902245498910/804370853818138694

@median wigeon it sayds give this to you

says*

[median wigeon]

No retry to log in

[bleak surge]

where

[median wigeon]

on the dashboard

Whats your level?

in the server

[bleak surge]

weorked thatnks

[median wigeon]

No problem

[jade topaz]

hello

[glass otter]

#💬│general-chat if you havn't any questions please

[harsh elk]

No matter how many times I kick and re invite ticket tool to a server, it’s not showing up on the website.

Any idea why?

[median wigeon]

Do you have get the right settings?

[median wigeon]

You can look for the right settings for your bot and channel in #📣│bot-news

If you do that than typ $ debug

And login and logout on your dashboard if you need more help ping me

[harsh elk]

Logging in and out worked, thank you

[median wigeon]

No problem

[subtle arrow]

need help

[spare gale]

With...

@subtle arrow

[subtle arrow]

the bot

[spare gale]

Yeh. What part?

[subtle arrow]

i created the panel

[spare gale]

Yes...

[subtle arrow]

and sent it into the channel

[spare gale]

Yes...

[subtle arrow]

when i try and create a ticket i click on the emoji and it doesnt create a ticket

[spare gale]

#573205317870157855 might help you.

[subtle arrow]

i tried everything on there

[spare gale]

Hmmm

You say it won’t make a ticket?

[subtle arrow]

yep

[prisma flicker]

Did you make categories for your ticket?

[spare gale]

Ensure the bot has the permissions

[subtle arrow]

i gave the bot all perms

admin

[spare gale]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[subtle arrow]

i created a category for it

[spare gale]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[subtle arrow]

did that

[spare gale]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[spare gale]

Also did this?

[prisma flicker]

Send how your panel looks like (discord)

[subtle arrow]

yep

should i send ss how i did it?

[spare gale]

I might know the issue...

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[spare gale]

@subtle arrow Be sure to check if the premium bot is disabled.

[subtle arrow]

im trying to set it up with the premium bot

let me see that

[spare gale]

You have premium?

[subtle arrow]

ye

how do i check if its disabled?

[spare gale]

This.

[subtle arrow]

k

[spare gale]

You have the premium bot in your server?

If so, it has to be enabled.

[subtle arrow]

yep

ohh i think its disabled

[spare gale]

Alright. Ensure it’s enabled then.

And this will most likely fix the issue.

[subtle arrow]

alr ty

[spare gale]

Else, I suggest you make a ticket.

[prisma flicker]

Is there any way to create a webhook when ticket was created?

[spare gale]

No. You can make the bot log the creation of the ticket.

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[spare gale]

It’s next to the transcript channel setting.

😉

[prisma flicker]

Yeah i know,but wanted to introduce some auto webhooks,that can be used ingame

Just wrote plugin for that

[subtle arrow]

@spare gale it worked ty

[spare gale]

Sorry, webhooks don’t work with Ticket Tool.

[spare gale]

You’re welcome 🙂

[radiant moss]

I dont think TT has an option for webhooks that i am aware of

[spare gale]

...

Like what I said 😐

[radiant moss]

Yep and i sent that as you sent yours

[spare gale]

Alright... Thanks for confirming something I already knew 😂

[radiant moss]

.....

[jade topaz]

how do i make it @admins when someones opens a ticket

[charred ruin]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Can someone help me with the ticket tool?

I cant add the bot to my server there is no button

[queen hinge]

Try to zoom out by holding "STRG/CTRL" and scroll down your mousewheel.

[jade topaz]

what is STRG?

also I cant scroll

on the page

[charred ruin]

Click the 3 dots on top right and click the - next to 100%

Click it 2 times.

@jade topaz

[jade topaz]

Ok thanks guys

[charred ruin]

https://gyazo.com/b039b16857c0724a5e44318cd33edec1

[jade topaz]

This is very confusing though I woud appriciate someones help

[charred ruin]

There's a video^

Did you get it fixed?

[jade topaz]

yes

[charred ruin]

Ok good.

Sorry for the wait I had to fix my gyazo captures.

[jade topaz]

Can you help me set it up tough

I need my members to be able to open a ticket, and get a mod to help them verify

[charred ruin]

You can read through #573205317870157855 and go to docs and it walks you through.

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[charred ruin]

That's the setup walkthrough.

[somber shard]

Ticket tool has been down in our server we have over 20k members can someone help me fix this issue? Our staff team needs the support.

[humble sequoia]

-- moved to ticket --

[silver grail]

when I close a ticket, anyone that was added to the ticket and even the person who opened the tkt can no longer see the tkt in the closed category, the permissions on the open and closed tkt categories are the same so not sure why that would be different

[humble sequoia]

-- moved to ticket --

[jade topaz]

Hello, I am trying to invite the bot (thru chrome) and the button isnt there to agree to bring it into my server could i have some advice or help 🙂

[late jay]

Helllo

How to put a Ticket post on a particular channel?

[median wigeon]

What do you mean? You can choose a channel in your dashboard from your server

[charred ruin]

Follow what I did in the video.

https://gyazo.com/b039b16857c0724a5e44318cd33edec1

[cunning otter]

Hey, i have a little problem, when i try to Manage a serveur using Ticket Tool, i don't find my new server, there are deleted server, but not my new created server.

[median wigeon]

Do you got al the right settings in #📣│bot-news

In the channel and the roles from the bot

If you need more help ping me

[cunning otter]

It's ok, i found the solution, it works

[median wigeon]

Oke thats nice have a nice day 😀

[cunning otter]

Thanks same for you 😉

[near cedar]

how do i invte the premium bot

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rotund kite]

^^

[near cedar]

k

thx

[rotund kite]

Make sure to enable the premium bot before inviting, and that you have paid for premium.

Or else, it will not function.

[near cedar]

k

do i need to keep both the bots or only the premium one?

[rotund kite]

oh, you can just boot out the normal bot.

[near cedar]

kk

[rotund kite]

If you plan on using the premium bot for a long time, I suggest just using it, since it has more uptime.

[near cedar]

the bot suddenly stopped making tickets

whats do i do

[median wigeon]

Maybe you can delete the ticket panel in your dashboard and make a new one?

[near cedar]

nvm it was server antinuke

[median wigeon]

Ah oke

[near merlin]

Lol

[lime gyro]

how do you increase/decrease the ticket limit

[median wigeon]

you can change the settings in your dashboard

[fathom berry]

how can i do like

there are people i dont want to see the opened tickets

only me and my friend's roles

[median wigeon]

you can make a setting for that

in your dashboard

[fathom berry]

how

@median wigeon pls help

[median wigeon]

Panel settings

[fathom berry]

so only the suport team roles will see the tickets

[median wigeon]

yes

[fathom berry]

i have the higher managament init but someother roles can also see it

@median wigeon

[median wigeon]

and the settings of your channel and roles?

[fathom berry]

ok wait

[median wigeon]

maybe i join your server than can i take a look

[fathom berry]

for eg. this role can see the tickets tho his roles are not mod related prems, this role has normal perms but he still can see it

[median wigeon]

where is the tickettool rol?

[fathom berry]

THESE are the server roles

in ticket tool

[median wigeon]

drag ticket-tool to the top

[fathom berry]

kk

[median wigeon]

above everyone you dont want to see the tickets

[fathom berry]

ok i kept it on top

now what

@median wigeon

[median wigeon]

than $ debug

and than try again

[fathom berry]

now do i send u the link\

https://discordapp.com/channels/509192800865353738/662692902245498910/804706704402808862

keep visible should be on or off

[median wigeon]

off

[fathom berry]

ok

now i did everything u said now what

@median wigeon

[median wigeon]

Yes

can i look in your server?

normally it has to be fixed

[fathom berry]

ok yes

[pale delta]

I need some help. The reactions of my ticket stay saved. How can I do so that every time I react they are automatically deleted?

[median wigeon]

do you use $ new?

ore automatic? by pressing the emoticon?

[pale delta]

yes, when you press the emoticon it saves those who opened ticket

[median wigeon]

ah oke, maybe you can try to make a new panel?

[pale delta]

I will, but there is no option to enable or disable that?

[median wigeon]

what are the settings, of your bot

in my own server, it will deleted automatically

Sometimes if you typ $ debug than is the issue solved

[median wigeon]

Try this ^^

if it not worked i can join your server

you can send a link in my DM

[pale delta]

Oh, I will try it. Thanks

[turbid bear]

hey

[median wigeon]

Hey

[turbid bear]

how do i remove the dutch language on !verify

[median wigeon]

where?

[turbid bear]

when i type !verify on my server it shows botch in dutch and english

[median wigeon]

have you changed the prefix

normally it is $

[turbid bear]

i havent changed anything

[median wigeon]

can you send a screen

[turbid bear]

i sent wrong

[median wigeon]

this is the tickettool support server

[robust notch]

Hey guys I'm trying to let my Support Role use the $add command and such, it doesnt seem to be working. Any way to assign the roles to be used in the tickets?

[median wigeon]

Maybe this settings

[median wigeon]

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[robust notch]

I think its because its not an allowed channel?? is there a way to assign it a category ;o