🆘│community-support

[worn wagon]

I mean i have them like that

So the point is when you presenta the red emoji when the user open the ticket ,they can see the Red colour and like discription

Someonw

[lone flare]

عندي مشكله لم اضغط الريشكن مايصير ولا شيء @glad ingot

[drifting trail]

𝒀𝑨𝒁𝑬𝑫#2021 has been warned. || pinging staff team in #🆘│community-support

[jade topaz]

يا ريت لا تمنشن اي حد

هاي الروم للناس الي بتحب تساعدك
ادا بدك مساعدة ومستعجل
افتح تكت عربي من هون
#🎫│make-a-ticket

@lone flare

[lone flare]

اعتذار احسب انه شات الدعم الرسمي

[jade topaz]

لا عادي ولا يهمك

[stable mauve]

is there a way to auto-send transcripts to other channels?

[inner aurora]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[vapid steeple]

yes

[devout musk]

check what i send befor

i already did this

and from today

and still there is no reactions under this panel

[jade topaz]

I don't speak polish

[devout musk]

?

[jade topaz]

.

[devout musk]

what does this have to do with my problem?

[devout musk]

^?

[jade topaz]

what does it say

[devout musk]

dude u dont have to know what is on my panel lol

[jade topaz]

what does it mean

[devout musk]

this panel dont have reactions and this is my problem

[jade topaz]

ah

so its the panel but no reactions

[devout musk]

i send all my panels on 1 channel to create multipanels

but when i create multipanel

he has no reaction

[jade topaz]

screenshot the reaction settings of one of the panels

[devout musk]

this panel should have reactions 1️⃣ 2️⃣ 3️⃣ and 4️⃣

[jade topaz]

screenshot it

is the bot admin btw?

[devout musk]

yeah bot have admin permission and all permission on my channel

secound:

[jade topaz]

gimme a sec

[devout musk]

all of this panels had different reactions

from 1️⃣ to 4️⃣

First time when i testing this multipanels on another channel everything work good. Multipanel was creatingand had reactions

[jade topaz]

go ask TT support at #🎫│make-a-ticket

it looks fine to me

[devout musk]

and this (i send this debug yesterday)

[devout musk]

@rotund kite sorry for ping but when i use {user} (we talking about ticket names with user nick) i have User ID nod User Nick. There is an option to "repair" it or not?

[compact stump]

hey, i bought premium , how do i invite the golden ticket bot to my server?

[jade topaz]

invite it

on the dashboard

[compact stump]

found it, thx

[primal lily]

What is The price of Premium bot?

[mild island]

It's $5.50/month or $60/year

[primal lily]

It's Only for 1 Server ?

[shut flare]

I think it's for as many as you like, as you get the access to the bot to use in any server, However I may be wrong.

Correct me if I am wrong, so take my answer with a grain of salt.

[devout musk]

Nope only for 1

1 server 1 payment

[shy sleet]

Hello..
how can i set the bot to mention the support team when ticket opens

sorry about my bad english

[jade topaz]

$faq

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[jade topaz]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[shy sleet]

ty

[minor agate]

any function that allows us to transfer claimed tickets to another member of support ?

[jade topaz]

$unclaim?

[minor agate]

nah, that wil just unclaim it right? i want to be able to transfer the claim to another support staff member. so if i claim it first but think you need to answer it. i wanna use a command like $transfer @jade topaz and then the ticket wil be "claimed" by you..

if possible..

[jade topaz]

do $claim @staffmember

[minor agate]

thanks

[jade topaz]

np

[shut flare]

You can just do $unclaim then $claim @ another member

[pale pilot]

there is no $unclaim command. You unclaim by using $claim again

[cobalt lance]

Is there a way for when a User reacts to the Close Message, it moved the Channel instead of Deletes it

[jade topaz]

nvm

[cobalt lance]

So like this would move it into the Closed Tickets - but not actually delete the channel.

[jade topaz]

it shouldnt delete it

check the dashboard

and there should be something like "2 step delete"

[jade topaz]

idk

2 step close

[cobalt lance]

keep that on?

[jade topaz]

try it

im not sure

[cobalt lance]

It was Two step Ticket.

[jade topaz]

oh

yea

[cobalt lance]

Now, when I toggle that, can I set it so the Bot revokes the ticket creators perms, and doesn't count towards their ticket limit?

[jade topaz]

wdym
two step ticket?

[cobalt lance]

Ye

[jade topaz]

if you close it the creator cant see it anymore

and he can create another ticket

it doesnt affect the limit if its closed

[grave drum]

support team #798896436258799626 pls

[jade topaz]

its a demo ticket

[pale pilot]

We don't do support in demo tickets. It says that in the ticket too

[jade topaz]

$unclaim does the same thing as $claim I noticed

[pale pilot]

Oh lol. Never used it before

[jade topaz]

same lmao

[grave drum]

@pale pilot please help #798905378397880340

[jade topaz]

dont ping here

[grave drum]

sorry

[rapid parrot]

hey guys, first time i setup a discord server, how to setup the bot? i he is on my server but i cant find the command to manage him

[queen hinge]

Hey, try this: https://docs.tickettool.xyz/en/general/setup

[rapid parrot]

tyvm!

[thick cobalt]

hi , when i press the delete button in a ticket it doesn't not get deleted any solutions??

[hardy grotto]

Some of my tickets are populating into the correct category and others are populating into no category at all. It seems like they’re deciding where to go arbitrarily. Any ideas?

[radiant moss]

Could possibly be due to too many tickets in a category. There is a limit of 50 channels per category and a 500 server limit

[solid stream]

^ This is a discord related limit

[hardy grotto]

Thank you

[tribal cedar]

I have the bot set to dm a transcript of the ticket on close however it says failed to send dm

Anyone have an idea as to why?

[radiant moss]

Do you have premium @tribal cedar

[tribal cedar]

Yes

[radiant moss]

And make sure the person has there dms open

[tribal cedar]

Good call im an idiot

[radiant moss]

simple mistake

[tribal cedar]

For sure. Thanks ❤

[radiant moss]

Let me know if that doesnt work

[tribal cedar]

I'm sure it will as soon as we close another I will though.

[jade topaz]

i have a question, can i edit so that when someone creates a ticket the bot first asks for the username of the persone and can i add issues they can have?

if anyone knows please ping me @

[radiant moss]

Like a 2 step ticket type thing?

[jade topaz]

yes for example someone creates a ticket and the bot first asks: whats ur username

[radiant moss]

then it unlocks the rest?

[jade topaz]

yes

the channel with staff

[radiant moss]

mhmmm dont think there is really a way to do that

you can always suggest it tho

[jade topaz]

or what issue they have, like in #🎫│make-a-ticket

[radiant moss]

like muti panel?

[jade topaz]

the languages as example

yess exactly

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

you do need premium for this ^^

[jade topaz]

ohh premium

rip ;D ty for ur help anyway

[radiant moss]

of course!

[tribal cedar]

That was ofc the issue sorry forgot to get back to you. Keep up the good work!

[chilly lion]

i put @owner on my ticket but it dosent ping me help????

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[chilly lion]

ty dude

[lucid blade]

hi

Can somebody help me?

[inner aurora]

If you ask a question, plenty of people are able and willing to help

[lucid blade]

I solved it, thanks

[jade topaz]

Ok I'm really confused. I have Ticket Tool on both my servers and on one it works completely fine while on the other, which I made yesterday, it doesn't work at all except for me as the owner. All the permissions are exactly the same as well as the settings.

[upper flower]

remove @ everyone from the blacklist in server configs

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[jade topaz]

cries it was that easy i- thank you sm

[upper flower]

haha thats what I do! Happy to help

[jade topaz]

ok that was an issue- i did have to do that
but it still doesnt work fdhj
i have a separate role called members since i have a manual verif system, that role is not in the blacklist- or any other role now- yet they cant make a ticket
it adds the reaction, takes it away but makes no channel for the ticket

i checked and it says it has an open ticket
so
it made the ticket but not the channel? im unsure

[upper flower]

Do $debug in the channel. Make sure the bot has permissions in the category (if set) and the channels

[jade topaz]

it has perms and i did the debug
told me to send this: https://discordapp.com/channels/509192800865353738/662692902245498910/798981598988337183

apparently still doesnt work qwq

[cold knot]

Is there a way to have transcripts saved on the website?

[upper flower]

@cold knot Not at this time.

@jade topaz open a ticket

[jade topaz]

i did that and now it didnt even make a channel for me now uhm- im sorry btw hfdk this is confusing

[forest goblet]

@upper flower I think someone is advertising in #💬│general-chat (sry to interrupt)

[upper flower]

make a ticket here

[upper flower]

Handled thx

[frozen finch]

$help set up

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[frozen finch]

$help setup

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[azure fractal]

Can I give access to view closed tickets to the entire server, except for 2 roles? If so, how?

[spare gale]

I would not prefer that...

[azure fractal]

Why?

[spare gale]

And it's not possible as well... except if the whole server has a role...

[spare gale]

Why would you even make it visible to the whole server?

Is there a purpose?

You know you're stuck with Privacy issues...

[azure fractal]

Of course. It is very important

[spare gale]

And why?

[azure fractal]

Like with open tickets

[spare gale]

But why is it important...

[azure fractal]

I want to do it like a complaint, and the punished should understand what they were punished for

[spare gale]

Ah. Like that. But then you can make it so it will be visible for that person as well...

$add <user>

[azure fractal]

Hey

But...

[spare gale]

?

[azure fractal]

The complaints refer to the game.

discord server as a forum where you can submit a complaint

[spare gale]

Ah.

Does everyone in the server has a role?

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[spare gale]

Oh wait.

$help additionalroles

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[spare gale]

$help roles

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[spare gale]

Damnit. Add the role who everyone has, to the additional roles.

https://jarvo.is-inside.me/XXevOHrw.png

And then do the perms thing for the additional roles.

@azure fractal

[azure fractal]

Yes!

[spare gale]

Alright. Do what I told you.

[azure fractal]

How?

[spare gale]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[azure fractal]

@spare gale this one?

[spare gale]

Mhm

And then edit the permissions 🙂

[azure fractal]

I’ll try

Thank you very much

[spare gale]

You're welcome 🙂

[glad vessel]

yo how do i change the ticket limit

[spare gale]

Ticket limit?

[glad vessel]

number of tickets

[spare gale]

The limit of tickets a user can make?

[glad vessel]

yes

[spare gale]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[glad vessel]

cheers

[spare gale]

😉

[glad vessel]

is there a way to change the cooldown between making another ticket

[empty apex]

No

[spare gale]

Nope, there is no cooldown...

[glad vessel]

there is a cooldown

like a 10-20 sec

[spare gale]

Hmmm...

$help cooldown

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[inner aurora]

there is a short cooldown for ticket tool free

[spare gale]

@glad vessel

[jade topaz]

Why wont a ticket open whenever I react?

[spare gale]

Are you the server owner?

Do you have a dashboard role?

[jade topaz]

Yes and yes

[spare gale]

Alright. Do you have a role you added to the ignored roles?

[jade topaz]

no I left that blank

[spare gale]

@upper flower Are server owners exempt for making tickets?

[jade topaz]

I tried it on an alt and it still didn't work

[spare gale]

Does that alt has a dashboard role?

[jade topaz]

no

[upper flower]

Give the bot permissions in category (if category is set)

[spare gale]

Oh lol. Could’ve known 😂

No perms, no tickets. Of course 😅

[upper flower]

Do $debug in channel to view what permissions it has and needs

[jade topaz]

The bot wont even respond

[upper flower]

So it needs permissions in the channel

[jade topaz]

it has Administration Perms so it should have every permission to anything it wants

[upper flower]

look in server configs on dashboard

does it show any errors?

[vapid mauve]

Hello,

I have a question.... My ticket tool doesn't work on my server. Its just one server. If i add it to another one it workt. Can anyone help me?

[glass otter]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[spare gale]

@vapid mauve

[vapid mauve]

Thanks i will check

[jade topaz]

Oh I had Premuim on without having it 🤦‍♂️ 😂 😂

[spare gale]

Lol

[keen nimbus]

I have an open ticket but I don't see the channel. How do I delete it. Also, how do I clear the previous tickets?

[spare gale]

You have to close the tickets, and once closed, you can delete them.

If you’re the server owner or have Admin perms, you can always talk in a channel and see the channel.

The server owner might have set it up that you are no longer able to see the ticket after closure if you’re not the server owner nor have the administrator permission.

For more information, check the embed below.

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[spare gale]

Lol. He left.

[jade topaz]

i have ticket tool all set up but when i try to save a ticket it says that the transcript saving failed, is there a way i can fix this??

[spare gale]

Make sure the bot has permissions in the transcript channel to embed links, add attachments, read messages, send messages, view the channel.

@jade topaz

After you gave the bot the perks, it should work.

[jade topaz]

Thank you, this is my first time setting it up

[spare gale]

Alright. Always remember a bot needs permissions in channels when they don’t have the administrator permission. The administrator permission is dangerous to grant because it makes you be able to access everything. It will even overwrite channel permissions.

@jade topaz

[maiden fog]

why is the ticket not opening up

https://gyazo.com/1960308fdd86c2e195687d3428c8f616

spent quite abit of time

ticket doesnt seem to pop up which sucks

[modest rivet]

Run $debug in that channel @maiden fog

[maiden fog]

ighty

https://gyazo.com/adad21ac05cabb3501072040ea988fd2 @modest rivet

doesnt seem to be reacting it has perms to everything

[modest rivet]

Is it offline in your server?

And make sure your prefix hasn’t changed or anything like that

[maiden fog]

https://gyazo.com/7cb2f2c9a74a81bdafb7aed1e5b5ff4a perfectly online

https://gyazo.com/59c58eab9749714ede8694abc61ea648

command prefix is okay to

weird

fixed bot wasnt set to work after kicking and bringing back

it worked gotta redo everything ugh

[radiant moss]

your panels should still work

[maiden fog]

yup <33

[untold ermine]

The bot is on but does not answer any command on my server

@upper flower

[split crane]

how can I set the bot to send the ticket transcript at the md of the user who opened that same ticket? like here.

huh?

[pale pilot]

@untold ermine dont ping support staff

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[pale pilot]

you can find that under logging options, but it's a premium feature

[split crane]

sad

[potent schooner]

Any time I hit dashboard to finish setting up my bot (I already invited it to my server) it keeps bring me to this page and I cant click on anything. Same thing if I try to run trouble shooting on here to fix it

[radiant moss]

possibly try on a different broweser

[solid stream]

This could be an issue with our new api

[potent schooner]

@radiant moss Its annoying I opening it in discord tho

[radiant moss]

hmmm

[thin valve]

Does anyone know why when in General Options on the Panel config I can add a role to the support team roles and it removes it once I close the settings?

[potent schooner]

Why did my comment get deleted

[radiant moss]

did you save it?

[bronze python]

cz u need to push 'save' on each category, and then u have to tap 'save' in the general

[radiant moss]

wdym?

[potent schooner]

I was saying something and someone deleted it

[radiant moss]

not sure

[bronze python]

I have just a question but I opened a ticket, should I wait ticket or put the question here and close ticket?

[radiant moss]

You can put the question here and I can try and help you

[bronze python]

okay, can I do a 'cooldown' when creating a ticket?

[radiant moss]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[potent schooner]

Only problem I have

[bronze python]

not that, I knew it

I'll explain:

[radiant moss]

like on how quick someone can open a ticket?

[bronze python]

yeah^

[potent schooner]

No it wont let me set up the ticket system

[radiant moss]

like BattleEye said, it may be an issue with the new api. Maybe try on pc if you have on

[potent schooner]

I got the bot

Ok

[radiant moss]

i dont think there is a feature currently like that. You can double check in your ticket tho

[bronze python]

when one user open a ticket and it is closed; the time u need to 'wait' to react again

Oh sad xD

[solid stream]

I'm going to try and work this out with you over the next few minutes.

can you open a ticket?

[thin valve]

When I add the role it removes the save option.

[upper flower]

close the "general options" category then open again

[thin valve]

Thank you!

[solid stream]

It's a visual bug with how the dashboard is currently setup.

[thin valve]

it worked

[potent schooner]

Ugh this bot

Now I cant even create a ticket it won't open one each time I click the envelope

Think the bot hates me

[toxic breach]

Hey, so I was trying to claim a ticket today for my server, it wouldn't go in the claim category, everything is setup correctly, it is just the bot's being slow, or is it just me, because it's doing the same thing in my friends server as well...

[potent schooner]

@toxic breach So it's not just me

[jolly prawn]

I need help with the bot, on one server it does not open tickets I tried it, they see another server and there they have no problem

[toxic breach]

I guess so... 🤔

[jolly prawn]

Uhm, ok?

[radiant moss]

How many channels are currently in the category?

[toxic breach]

None...

[potent schooner]

Is there a way to reset the settings on the panel configs?

[radiant moss]

Make sure it has the manage channels permission

And make sure the @ everyone role is not blacklisted

[jolly prawn]

I'm testing it on 2 servers with the same permissions on everything and the one I need it to work on, it doesn't work

[radiant moss]

on the one it doesnt work does it respond to any commands?

[jolly prawn]

It does not respond to $help, it does not open tickets but it sends the panel to create tickets

[radiant moss]

hmmmmmm not sure

[jolly prawn]

Could it be some configuration of the text channel or the server?

[sand prism]

hai

how to send ticket transcript to #ticket-transcript chanel automatically when close ticket ?

[copper marsh]

You need premium to do that

https://i.imgur.com/WmLW0wN.png

[burnt plover]

Hi! I am having trouble setting up the support roles to enable my support teams claim their tickets.
How exactly do i do this if i already added the role as a support role under the general settings

[rotund kite]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[burnt plover]

That is set

[rotund kite]

Then they should be able to claim tickets.

[burnt plover]

My one team do have the perms correct. But the new team does not want to work

[rotund kite]

But it is a premium feature.

[burnt plover]

I am pretty sure we have premium

I do not pay for it my boss does though

[rotund kite]

Ok, if you don’t, it most likely won’t work.

Ok

[burnt plover]

So my superior is the one that needs to save the perms? For it to recognise?

Sorry i am having a foggy morning.

[rotund kite]

If you turned claiming just on, try resending the panels for the claiming to take effect.

[burnt plover]

Thank you, but that did not work either unfortunately

[rotund kite]

#🎫│make-a-ticket

[azure fractal]

How you did this role like “————member ————“

[rotund kite]

It’s a role to categorise other roles under member, staff ranks, etc.

I believe you need some special symbols to make it exactly like that.

[near mesa]

Is there a way to make it so users can't close their own ticket?

[forest goblet]

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯ Member ⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯

huh?

that ain't spam

⎯⎯ That's the symbol

[forest goblet]

You need to choose "Close Ticket"

and then enable this

[near mesa]

Thank you!!

[forest goblet]

no problem

[tight gust]

Is there a way to auto close a ticket after X time without a response?

[spare gale]

No.

You can only make it close when a user left (premium feature)

[tight gust]

Damn, would be a good feature to have

[spare gale]

Feel free to suggest it.

[radiant moss]

That has already. been suggested

[forest goblet]

yes, I suggested that

[agile holly]

hii

does support can come to #799273642039050340

[upper flower]

no. u didnt say anything

say what u need help with when u open a ticket. dont just wait

[agile holly]

oh

done

[jade topaz]

What can i become when i boost the Server?

Premium?

[radiant moss]

• If you boost 4 times, you get the chance to get 20 days of @pseudo glen premium.

[agile holly]

does anybody response on ticket

[oak gull]

hello I have a slight problem on my discord server with your bot I listen to several videos and nothing has helped me I am the only one able to create tickets any person not having the role of modo on my server can not do it and in addition it sees the archives and when I my the chanel archive that nobody can read except the mods when I come to archive a message its telling me impossible can you help me for that?

[summer tinsel]

Make sure that the everyone role isn't in the blacklist

[radiant moss]

Yes

[tardy gust]

can someone help me?

i was wondering if it was possible to tell the ticket tool to make a ticket in a certain category

[digital lotus]

Manage server is not working. Tried to log in and log out. Only my own manage server is working and not in the ones where I have dashboard role. I got premium and last 5 days things like this are happening. One day bot was not working, now I cannot configure it.

[solid stream]

--Ticket

[supple sail]

Hi

May I have @analog thistle

[mild island]

It's not public

[supple sail]

May I join @support team please

[drifting trail]

𝓣𝓨𝓜𝓞#0729 has been warned. || Begging for roles. Read rule 4.3

[supple sail]

?help

May I join @support team please

May I join @support team please

[rose geyser]

:ok_hand: 𝓣𝓨𝓜𝓞#0729 is now muted for an hour (Multiple requests for role. Spam) User was notified

[jade topaz]

ahaha

[spare gale]

Lol

They use Aperture for mutes, and Dyno for warnings, kicks and bans.

[upper flower]

meh

[spare gale]

-clean 40

[forest goblet]

wtf

[upper flower]

lol

[light geode]

Hello !
I need a little help with the Command Style Tickets.
If i understand well, anyone that will type $new in the monitored channels I have setup will create a new ticket, right ?

[pale pilot]

Yes

[light geode]

Ok, so it is really anyone, no matter the roles I setup in the "create channel" reaction settings

[pale pilot]

If you only want certain roles to be able to create a ticket that way, just deny them access to the channel

If you don't want them to create any ticket on any panel, then you can put their roles on the blacklist too

[light geode]

Understood

Now let's imagine i want 3 panels to have Command Style Tickets, but they have the same Channel to monitor for command $new, does it will work ?

[pale pilot]

it will then create a ticket for the first panel, not for all of them

[jade topaz]

someone know why this is not work? the bot have a permission and i do save

[queen hinge]

Try (prefix) transcript

Example: !transcript

[jade topaz]

and the logs?

@queen hinge

[queen hinge]

Will send to the Ticket Creater

To get the Logs from any Ticket on a Specific Channel you have to be an Premium Member

[spare gale]

@jade topaz What is your original question? Won’t it save, or do you want to know how to save a transcript?

[jade topaz]

i want the is send in the log channel

all the logs

[spare gale]

The bot might have the permission in the dashboard, but you need to give it perms in the channel.

[queen hinge]

Only Available as a Premium Member...

[jade topaz]

ho

ok tnx

[spare gale]

read message history, send messages, add attachments, embed links

Those are needed

[queen hinge]

He wants to save all Ticket Transcripts but its only for Premiums.

[jade topaz]

ok

no

i want logs

like if someone change name to ticket

[spare gale]

But you need to make it send manually. So when clicking the 🔒 and ✅, the bot will ask if you want to save the transcript, delete the ticket, or re-opens the tickets.

^^^

[jade topaz]

ok wait

[spare gale]

To edit the channel name using the bot (rename command) the bot needs Manage Channel permission

[jade topaz]

ok its work

thank you

[spare gale]

You’re welcome 🙂

[surreal bramble]

In the ticket panel (not in the ticket itself - but the panel, where you react to make a ticket), I know you can use {user}, {user_name} or {user_nickname} to tag the creator of the ticket. But are you able to tag a specific Discord member in the panel? Such as the owner?

[vapid steeple]

@surreal bramble

You want to ping a user or a role?

thats very easy

[surreal bramble]

A specific user

[vapid steeple]

If you want to ping a user use
<@userid>

for example <@125254303802851328 >

without the space

[surreal bramble]

Oh so thats the variable. I tried many different variables. Couldn't find the one 😅

[vapid steeple]

no that is no variable

thats a possibility from discord to ping users

u can also ping a user this way

look

@surreal bramble

[surreal bramble]

Got it working! Thanks

[vapid steeple]

<@125254303802851328 > use that without the space and you'll be pinged in every ticket

Or in a panel

[vapid steeple]

pro tipp:
instead of @ you can use @& to ping a role

[jade topaz]

So. I can't access the ticket tool managing page anymore. Any reason why?

nvm

[pale pilot]

https://status.tickettool.xyz/

[lucid blade]

the bot is inactive?

[mystic socket]

let me help you with that

[humble sequoia]

Ticket Tool is 54.69% online. Estimated to be back online in 13 Minutes, 32 Seconds for the remaining 116 (45.31%) shards

Ticket Tool is 64.06% online. Estimated to be back online in 10 Minutes, 44 Seconds for the remaining 92 (35.94%) shards

[chrome juniper]

Hello, someone doesn't know how to use the ticket toool website because I can't find the server settings to set the help zone

[stable night]

How do you make the tiocket tool say certain thing

things*

[upper flower]

The ETA is a dev command lol

[devout musk]

Can i block permission to close ticket for not administration persons?

[jade topaz]

When I click to register my code appears that it is invalid

[upbeat palm]

@jade topaz That means your not putting in a valid key

Make sure it's the exact key that you got

[jade topaz]

i used the code that appeared as soon as i finished the purchase

[upbeat palm]

@jade topaz I would make a support ticket maybe as it's hard to really figure it out for community-support. Regular support can like make sure it's a valid code and stuff while we can't.

[jade topaz]

@upbeat palm I'm sorry I didn't get it. If you're telling me to communicate another type of support?

[spare gale]

@jade topaz What's ya issue?

[jade topaz]

my License Key is giving invalidates when I try to activate it on my Discord server

[spare gale]

Make a Support Ticket in #🎫│make-a-ticket

[jade topaz]

How long does it take?

[spare gale]

Depends

[tribal cedar]

This is kind of a unique situation. The discord Im a support member for has 2 game servers. So my tickets right now are setup with both the server emoji icons to make a ticket in the format of #ticket-servername-username.
What I want to do is either make a command that would somehow add additional words to the channel name. Like #ticket-servername-username-additional-info
The way I can think to do this is to make commands like silk, general, tech and they would change the channel name to #ticket-servername-silk or #ticket-servername-general for instance.
The other way would be to change my emojis in the $panel command to be the emojis I choose for the categories and not include the servername part which would not really be an option. Servername needs to be included.

Any suggestions or not possible the way I wish to do this?

[spare gale]

You know the section where you can edit the ticket opened and closed name on the panel?

Look in there.

@tribal cedar

[tribal cedar]

Ill take a look ty

[spare gale]

You’re welcome 🙂

[tribal cedar]

Hmm Im not sure youre understanding exactly what I mean though

This would edit the name within the ticket by a support member when they can categorize the tickets reason

[spare gale]

Hmmm... That is not really a function...

[wooden zinc]

anyone know what could be the problem?

[spare gale]

There is a $rename command...

[wooden zinc]

I have the channel set up in dashboard

[spare gale]

Give the bot perms in the transcript log channel

[wooden zinc]

ahhhhh

ty

[spare gale]

Embed links and attach files as well @wooden zinc

[pale pilot]

@tribal cedar try the variable {reason}

[tribal cedar]

Yea rn I'm using the $rename command but maybe a $topic cmd might work

How do I set the variable? $reason ?

[pale pilot]

The thing is... I'm not sure this variable works in the channel name.

Go to you panel configs, settings and then ticket options. There you can edit the default ticket name

[tribal cedar]

Ok ill give that a try but I'm not sure how reason would be populated in the ticket name

Like how do I change the ticket reason

[pale pilot]

If you don't give a reason, it just says "reason" in the channel name

[tribal cedar]

Kk lemme try ill come back should I have more questions

[pale pilot]

Oh... Well

If you're creating a ticket by using the $new command you can give a reason

[tribal cedar]

Gotcha

[pale pilot]

You're probably letting your members create tickets by reactions right?

[tribal cedar]

Yes and command because you know some users its easier to do it for them etc

[pale pilot]

I suggest making multiple panels and then choosing a different channel name for each panel

Whatever you want, it's your choice ^^

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[tribal cedar]

The servername would be the only issue at that point

[pale pilot]

That would be a good option I think (if you have premium)

[tribal cedar]

Thats the main issue

[pale pilot]

What about the server name?

[tribal cedar]

It needs to be in the channel name

Since there's 2 servers.

[pale pilot]

What needs to be in the server name?

[tribal cedar]

The servername

So we don't need to guess what server their payment or general issue is related to

Without asking I suppose

I know I'm complex

Would be great if I could use reason in the channel name. When its undefined display unknown or somesuch and define it by $reason reason here

[pale pilot]

$reason is not a command

[tribal cedar]

Idk ill fiddle with it a bit more but I'm in no way putting down the bot uts great

I know

[pale pilot]

I think the best option for you would be to create multiple panels. Each panel is for a different problem and also for a different server. If you have premium you can even combine all panels into one panel message

[tribal cedar]

Yea I was thinking that as a last ditch effort

Its a pretty good usable suggestion by all users imo another added feature.

[pale pilot]

What exactly?

[tribal cedar]

Out of curiosity does $new username reason here put the reason in the ticket channels tooic?

[pale pilot]

The $reason command?

[tribal cedar]

More or less yes

And the ability to use it in the panel's channel name etc

[pale pilot]

It should, but I'm not sure if it's working or not

[tribal cedar]

Ok gonna do some checking thanks for working it out with me

[pale pilot]

(only if you put the {reason} variable in the channel name though)

No problem

[tribal cedar]

Gotcha

For straight cmd driven tickets

[pale pilot]

The {reason} variable definitely works in the ticket message though

[tribal cedar]

Kk awesome thanks again

[jade topaz]

bot is just randomly spamming tickets

horribly spamming tickets

no one is opening these

[upper flower]

Open a ticket please

oh.. or leave.

[spare gale]

Hehehe

[upper flower]

back to work!

[radiant moss]

lmao

[spare gale]

What ‘work’ 😂

[upper flower]

me work

[spare gale]

I don’t work for you...

[upper flower]

I need to work

[spare gale]

Whatcha doing here. Go code or something...

[upper flower]

lol

[spare gale]

😂

I’m your father... Go help mowing the lawn...

[upper flower]

the heck

[pale pilot]

The heck you are!

[upper flower]

Im the father in TT

[spare gale]

NOW!

Yeh right...

[upper flower]

WHO HAS BAN POWERS

[spare gale]

Your father as well...

[pale pilot]

What about my father?

[spare gale]

DON’T TALK TO ME LIKE THAT! I STILL REMAIN YOUR FATHER!

[upper flower]

#💬│general-chat!

[pale pilot]

Before we ban anyone, I like to remind everyone that this is #🆘│community-support

[spare gale]

I’m here.

Oh yeh 😂

Do I get warned again for distracting you again?

[rustic apex]

Does Ticket Tool have a /say command?

Or a command that lets the bot say something with a command

[radiant moss]

i dont think so

[spare gale]

No.

@radiant moss @rustic apex

Ticket Tool doesn’t has that. But consider using YAGPDB, or any other bot that covers it. With YAGPDB you can make your own Custom Commands...

[radiant moss]

yea ik unbeliva has one

[spare gale]

Possible...

[radiant moss]

@tepid island

[spare gale]

Not sure though...

Mhm. He has it.

[radiant moss]

yea it does i think a few others

[spare gale]

But if you want it to be embedded etc, you better can use YAGPDB because you can adjust it yourself.

Custom Commands 😉

[rustic apex]

That's great

[radiant moss]

or a simple self hosted bot

[spare gale]

Is possible, but needs some technical experience...

[radiant moss]

quick youtube video all you need is the bot token and a prefab embed command

[spare gale]

YAGPDB has many documentations, and there are some people with experience on how to make custom commands in their Discord server. (Just saying)

[spare gale]

Can be done with YAGPDB as well, and it will only take at least 5 minuted because it’s easy.

I know how...

But I am on phone now 😂

[radiant moss]

can you customize the footer image and all that?

[spare gale]

Yeh... If you make a custom command...

[cinder violet]

Every transcript after the first time fails to save. Is this a premium feature or am I missing something?

[spare gale]

Give the bot perms in the channel

Add attachments, embed links, view channel, read history, send messages

That’s all.

[cinder violet]

Ok the Discord side or the dashboard side?

[radiant moss]

discord

under the channel permissions

[spare gale]

What he said.

[cinder violet]

It has all these permissions.

[spare gale]

...

[radiant moss]

run $debug

and send the picture

[cinder violet]

https://i.imgur.com/4FlZckx.png

[radiant moss]

and make sure you have the right channel on the dashboard

[spare gale]

That might be the issue...

Did you also saved???

[cinder violet]

Saved what?

[spare gale]

The changes...

On the Dashboard.

[cinder violet]

I haven't changed anything on the dashboard.

[spare gale]

...

[cinder violet]

Not for at least a few days, probably a week.

[radiant moss]

did this just start happening?

[spare gale]

You should select a channel where the transcripts should be placed in...

It doesn’t just places them in a channel named transcripts or something...

[cinder violet]

I was able to save the transcript for the first ticket opened, which was a test. I've made changes to the panels since but nothing permissions related, I believe, and it only worked the first time.

I have a transcript channel selected.

Let me check the permissions there, sorry.

[spare gale]

If it worked the first time, and then it didn’t, it isn’t a ticket tool issue... I suggest checking your discord channel permissions and your dashboard settings.

You should check the channel permissions of the channel the bot shouls post the transcripts in.

[cinder violet]

Got it, thanks.

[spare gale]

You’re welcome 🙂

[tribal cedar]

I have an idea but the discord server Im in has quite a few ppl so I want to ask if its possible first before I proceed

To do with my previous query.

If I do 2 channels for 2 different panels one for one server and one for another with different reactions for the category names in the ticket name... I believe thats a way to accomplish what I need. My question is can I do the $panel command in the 2 different channels like $panel 1 2 3 and $panel 4 5 6 in another?

[radiant moss]

I would assume yes as long as they are different panels

[tribal cedar]

Gotcha got it half done 2 with 7 categories each but tired now thanks!

[wooden zinc]

Does anyone know where I can change the max amount of tickets available to be opened at once? It only lets me open 4 at once currently

[upper flower]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[vale shard]

is there any ways to change a ticket to another panel while it's opened?

[jade topaz]

I have a question.

What does this category options do.

[forest goblet]

It selects the category tha tickets are created in.

*that

[split crane]

why the bot is disconecting so much?

[radiant moss]

wdym?

[split crane]

In my server the bot is offline idk why

and last day the same happened too

[spare gale]

It can happen that the bot goes offline...

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[spare gale]

@split crane

[radiant moss]

put a ticket in i would suggest #🎫│make-a-ticket

[golden slate]

How to set lagging channel it's possible

Hello any body there

[narrow belfry]

hi, can i set times between the bot should be active and the bot shouldnt be active

[hollow basin]

Hello! Can someone direct me to the website?

[humble sequoia]

https://tickettool.xyz/manage-servers

[odd trellis]

if i do $transript it will says: transcript command is limited to tickets only for non premium servers
but i don't even have premium

can someone help?

[upbeat palm]

No.

[upbeat palm]

Your reading it wrong. It means you can't use $transcript and make it go to any other channels besides the ticket channel without premium

[odd trellis]

well okay. But if i do $close nothing will happen

@upbeat palm

is that an bug or something?

[spare gale]

You can close by clicking the reaction.

First message when the channel opens 😉

[proper abyss]

Is there a way to buy premium without credit card ? Thanks

[spare gale]

Vote the bot.

$vote

[humble sequoia]

Votes

Current Votes: 36
Lifetime Votes: 36
Linked Votes: 32

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: 480779413311455252
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 18 days, 0h, 0m
To redeem your current votes use $vote redeem

[spare gale]

You can also vote on top.gg

Also, be sure to first link by doing $vote link 795311495595687957 (This is already your User-ID)

@proper abyss

[solid stream]

You don't need to link yourself

That's only to have other people like your admins to send you votes.

$vote link 279639060996292609

[humble sequoia]

You can't link to yourself.. sillypants. =)

[solid stream]

Fixed 🙂

$vote link 480779413311455252

[humble sequoia]

Linked to user: 480779413311455252

[solid stream]

$vote unlink

[humble sequoia]

Unlinked

[spare gale]

Why did I had to link myself then...

😂

[solid stream]

Who said you did?

[spare gale]

Well, my votes were not coming through...

That's all I know

[solid stream]

Were you linked to another user?

[spare gale]

No

[solid stream]

Lets test this 🙂

$vote

[humble sequoia]

Votes

Current Votes: 17
Lifetime Votes: 100023
Linked Votes: 1337

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 8 days, 12h, 0m
To redeem your current votes use $vote redeem

[spare gale]

Okay.

$vote unlink

[humble sequoia]

Unlinked

[spare gale]

$vote

[humble sequoia]

Votes

Current Votes: 36
Lifetime Votes: 36
Linked Votes: 32

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 18 days, 0h, 0m
To redeem your current votes use $vote redeem

[solid stream]

$vote

[humble sequoia]

Votes

Current Votes: 21
Lifetime Votes: 100027
Linked Votes: 1337

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 10 days, 12h, 0m
To redeem your current votes use $vote redeem

[solid stream]

Mine all counted

One of them even counted twice..

lol

[spare gale]

$vote

[humble sequoia]

Votes

Current Votes: 37
Lifetime Votes: 37
Linked Votes: 32

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 18 days, 12h, 0m
To redeem your current votes use $vote redeem

[spare gale]

Hmmm...

Weird

$vote

[humble sequoia]

Votes

Current Votes: 39
Lifetime Votes: 39
Linked Votes: 32

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 19 days, 12h, 0m
To redeem your current votes use $vote redeem

[solid stream]

The sites are often slow, like top.gg often just never sends the votes.. it's one of the reasons we stopped using them (that and the new video ads they had for a bit)

[spare gale]

Ah... Because I had the linked votes 😂

[spare gale]

Yeh. I was informed.

I still vote on top.gg...

[solid stream]

That's all cool

[spare gale]

Just to get extra votes

[solid stream]

🙂

1.5k votes lol

[spare gale]

I have collected 19 days of premium. Waiting to get a month, or if I can, 3 months...

You cheated.

You made the bot set your linked votes to 1500

[solid stream]

All my vote stats are wonky.. I played with them manually lol

@spare gale check your votes

[spare gale]

$vote

[humble sequoia]

Votes

Current Votes: 83
Lifetime Votes: 83
Linked Votes: 32

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 41 days, 12h, 0m
To redeem your current votes use $vote redeem

[spare gale]

😂 Are you for real?

Well, thanks.

[solid stream]

nah... check again.

I like even numbers

[spare gale]

$vote

[humble sequoia]

Votes

Current Votes: 100
Lifetime Votes: 100
Linked Votes: 32

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 50 days, 0h, 0m
To redeem your current votes use $vote redeem

[spare gale]

[rustic drift]

Will jemand mit mir among us zocken

[robust sandal]

LEON

Does anyone want to gamble with me among us

German (de) → English (en)

[forest goblet]

nein

[robust sandal]

2x2Master

No

German (de) → English (en)

[hybrid vessel]

for some reason it doesnt let anyone in my server create a ticket not even server owner

anyone know why or how to fix?

[vapid steeple]

What happens with the reaction? If you click on the reaction:

1. Does the reaction stay or
2. Will the reaction bw removed by the bot?
   (he left the server)

[solid stream]

The reactions are auto removed when a new user reacts, sometimes discord bugs out and doesn't, but the bot tries to do it each time.

have a look at #🎫│make-a-ticket and try the demo

[vapid steeple]

I wanted to ask if the bot works like "did they delete the panel" or sth like is.

If the reaction isn't removed, there is another problem like bot off etc.

[solid stream]

You can always resend the panel anytime since the configs are all saved.

[vapid steeple]

Yes

[solid stream]

I'm not sure I understand the question .

[vapid steeple]

You don't get my point xd

[solid stream]

[vapid steeple]

ah

Now I c your point

[vapid steeple]

this was an answer to a question above

[vapid steeple]

an answer to this question

[solid stream]

if they can't create it's possible they blacklisted everyone role or they could be at max channels(discord limit).. or.. early this morning we had an issue with 2-3 shards and they went offline.

[vapid steeple]

yeah, thats what I wanted to find out if the bot removes the reaction or if does not

[jade topaz]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[jade topaz]

$help premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[inland otter]

$help ticket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[inland otter]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[jade topaz]

how does ticket panel exactly look like

[rotund kite]

#🎫│make-a-ticket it looks like that.

[rotund kite]

#655832608835502080 please

[jade topaz]

ok thx

[strange glen]

$help setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[slim prairie]

How to i make a ticket logs?

[glass otter]

You can set the channel at right of Transcript channel

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[hushed dagger]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[mild island]

Hello. You are right, that's the wrong place to ask. There are many developmemt Discord Server where you can ask your questions

[vapid mauve]

Thanks for the reaction 👌🤘

[stark kite]

hello, the $ panel command no longer works in my discord. Anyone know what this will come from?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[upbeat palm]

@rustic drift Nein, dieser Kanal ist nicht dafür.

[robust sandal]

Akrav

@rustic drift No, this channel is not for it.

German (de) → English (en)

[upbeat palm]

It's meant to be that google translate has failed me but whatever

[spare gale]

/de This channel is not meant for it.

[robust sandal]

Dieser Kanal ist nicht dafür gedacht.

English (en) → German (de)

[spare gale]

¯_(ツ)_/¯

@upbeat palm You don't need to use Google Translate if you have this bot

[upbeat palm]

I mean yeah

[forest goblet]

Microsoft translator works better than the google one

[jade topaz]

no

[spare gale]

Well...

[narrow sierra]

hi guys I must be dumb - how can users create a ticket without using the panel?
I was assuming they could just do something like /create anywhere in the server... or do they always need to go to the channel where the panels are located first?

[sonic adder]

Are there APIs for this bot?

[upper flower]

Not public

[sonic adder]

what programming language did you use for the bot?

[upper flower]

Discord.js

[severe hearth]

is it possible to have the bot @ a support member whne a ticket is created?

[jade topaz]

Hey

how do I make the ticket bot have more than one reaction emote, and is it possible in the free version

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[upper flower]

^^ @severe hearth

[severe hearth]

oh awesome thanks!

[upper flower]

Not at this time.

By increasing the ticket limit

or if you want to open a ticket on behalf of someone

[gilded dirge]

Hi
Can anyone help me find a planet similar to the earth?

[radiant moss]

Have you tried googling any?

[jade topaz]

@gilded dirge please dont jock here
if you need help with @pseudo glen we will help you with it

[gilded dirge]

Sorry
But I asked that in general and they told me to come here

[jade topaz]

yah i though you need help with @pseudo glen

[gilded dirge]

I searched on reddit, I didn't search on Google

[gilded dirge]

It's not
Sorry

[jade topaz]

ok then back to #💬│general-chat

[urban flame]

Hello I have an issue with my server and the ticket tool

Randomly the reactions have disappeared, and when I try to resend the pannel the emoji to create a ticket doesnt pop up

[forest goblet]

Make sure Ticket tool has the permission to add reactions

[urban flame]

it does

[pale pilot]

Did you change the reaction emoji? @urban flame

[urban flame]

I have not, all reactions randomly disappeared

[pale pilot]

Do you see the emoji I just added to your message?

[urban flame]

yes

[pale pilot]

Okay. Run the $debug command in your server please

[urban flame]

alright

[spare gale]

Nothing to do here 😢

[pale pilot]

😦

[radiant moss]

@jade topaz run $debug and make sure it has manage channels perms

[devout musk]

can i block permission to closing ticket for users? Not kick them from channel after click 🔒 but take away the possibility of clicking that reaction
?

[radiant moss]

yes

[rotund kite]

Oh you mean only staff can close the ticket?

[radiant moss]

go ahead and inv

[rotund kite]

Do $debug in your server, and then we can see what is the issue.

[devout musk]

Only click close reaction for staff

[rotund kite]

Panel confirms > your panel > reaction options > close ticket reaction settings > support team only enabled @devout musk

^^

[devout musk]

oof

❤️

[crude sinew]

how do you gift ticket tool to someone?

[rotund kite]

You can send the tickettool premium key to somebody else.

Once purchased.

[crude sinew]

tyy

[rotund kite]

It should email you the key or display after purchasing.

$help redeem

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[rotund kite]

Yes, that, you can tell whoever you are gifting to do that.

[spare gale]

$vote

[humble sequoia]

Votes

Current Votes: 100
Lifetime Votes: 100
Linked Votes: 32

Vote Links

Discord.boats
BotsForDiscord.com

Linking Info

Linked User: Not Linked
You can give your future votes to another user by linking with that user.
To link use $vote link (@user or userId)
To unlink use $vote unlink

Redeeming

Each vote is worth 12 hours of premium and can be redeemed once you have atleast 6 votes.
Your current votes are worth 50 days, 0h, 0m
To redeem your current votes use $vote redeem

[spare gale]

OOPS wrong channel, my bad. I'm so sorry.

[karmic heath]

Is it possible to make tags not case sensitive? Like if the first letters caps or not?

[spare gale]

Uhm...

No.

@karmic heath

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[tawdry sage]

Is there any way to stop the "everyone" role from seeing the tickets even when they're locked?

[wary jay]

I need help logging into my account to connect with Discord. For some odd reason it doesn't let me sign in.

[cyan epoch]

i want to ping a role, how?

[rotund kite]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[cyan epoch]

alright thank you

[rotund kite]

Try using incognito mode on your browser.

[rotund kite]

They should be able to, otherwise, edit user permissions when viewing closed or opened tickets.

[past kelp]

Hey guys. What could be the reason for Ticket Tool not moving closed tickets to its supposed category? It was working a few months ago, now we're using it actively again and nothing it happening.

[radiant moss]

Is there 50 channels in the category? If so that is the mix

Max*

[inland otter]

Dd

[fair ingot]

Why it give me like this

[winged lynx]

Cant understand how works Channel and Channel_name, when i creating Tag. and how i should write to make a tag to a certain channel

[raw field]

I accidently deleted one channel and after that the ticket tool didnt work

[fickle linden]

Yesterday, I subscribed for Premium, and configured the bot.
I created the panel, the ticket, sent panel to the desired channel.
Does not work.
Supposedly, I should be able to use ?help faq
...but this doesn't work either
I seriously don't know whether somehow I made a configuration error,
...or whether Ticket Tool is busted.

[jade topaz]

hi there, how do i change the bot from 1 server to another?

[graceful halo]

Is there a "Known Issues" before I report stuff that's already known?

[spare gale]

Uhm... What do you mean @graceful halo

[shrewd musk]

hi

whats the invite link for premium bot

[half plover]

bot offline?

[graceful halo]

Stuff like

• permissions rarely not updating completely when claiming
• tickets rarely unable to get deleted with *delete: Runs countdown, transcripts, and stops

[jade topaz]

I don't know how to activate the ticket bot

[half plover]

just me? or is it known offline? just to make sure i didnt fck up 😄

[upper flower]

If your bot is offline. Please make a ticket and ping me

[spare gale]

No. There are no issues. Be sure to make a ticket if you find any of these issues occur.

[elder zealot]

Is there a way to make it where only certain roles can close tickets?

[spare gale]

Yes

Dashboard - server - panels - settings - reactions - $close (edit reaction) - allowed roles

@elder zealot

[elder zealot]

sweet

[spare gale]

You’re welcome 🙂

[cyan veldt]

how do i make it so every new ch for tickets will have a permission i want

like lets say X role doesnt normally have sending photos perm but for tickets i wanna give them

[pale pilot]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[hollow kernel]

Hey, somehow my Mods don't have any permissions. For example closing the ticket

[graceful pilot]

I'm doing the command to re-open a ticket, but it won't re-open.

[gritty bay]

My server wont show up.

[dusky helm]

For some reason, when i go to the manage servers page, I can invite the bot to my server. However, after the bot's there, I can no longer seem to manage it. The server doesn't show up on the manage servers page at all.

figured it out

[hollow kernel]

You need the Admin permission

[gritty bay]

what do you mean

[hollow kernel]

Need to be checked

[spare gale]

@gritty bay If your server is not showing up, try re-logging in.

[gritty bay]

ok

[spare gale]

@gritty bay Are you having a dashboard role or are you the server owner?

[gritty bay]

i am second highest

[spare gale]

They should be able to close the ticket if you saved those settings...

[spare gale]

So you have administrator permission?

[gritty bay]

yes

[spare gale]

Alright...

As I was informed earlier (just remembered) I was told that your role should be a dashboard role in order to manage the server.

So ask the server owner to add your role as a dashboard role in the server settings

[humble sequoia]

https://tickettool.xyz/manage-servers

[spare gale]

No you don’t. Developer told me that the role should be set as a Dashboard role on the dashboard.

[spare gale]

Are you sure you have permission to run that command?

[hollow kernel]

In order to invite the bot?

[spare gale]

No. To manage the server...

[spare gale]

You were referring to this message.

He didn’t asked to invite the bot. He is not the owner of the server, so the owner should set his role as a dashboard role. @hollow kernel

He said his server isn’t showing up, which is because he don’t have a dashboard role 😉

[hollow kernel]

Calm down dude

[radiant moss]

If they have admin they can access the dashboard

[spare gale]

@gritty bay You can also do it by having the administrator permission on Discord.

[thick condor]

How do you have like pre set emoji

[spare gale]

@thick condor You can set it. But it requires premium.

[thick condor]

Oh thanks

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[radiant moss]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[indigo lichen]

how do i setup the bot?

and do you have to dm the bot or react to a message?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

Setting up Ticket Tool

Visit the docs for setup info
General Setup

[indigo lichen]

yeah but there is no settings tab

[queen hinge]

https://tickettool.xyz

Top Right Corner is a Login Button, Login and Try it out by yourself.

[indigo lichen]

i am logged in

[queen hinge]

Then Click on the Server you want to Manage.

[indigo lichen]

i have

[queen hinge]

Then Klick on "Panel Config"

Now you should able to create a new Panel.

[indigo lichen]

ok thanks

[queen hinge]

No Probs, if you need any help, just ask

[jade topaz]

Is there arab support?

[wicked arrow]

I need help

[jade topaz]

@jade topaz #🎫│make-a-ticket

[paper basin]

Hello, I have a premium code for ticket tool, where do I claim it?

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[paper basin]

ok thx

[jade topaz]

np

so i dont know if this is a bug but after closing a ticket, members can still be in the channel and talk...

[pale pilot]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[pale pilot]

check this

[spare gale]

Disable the Send Messages one.

[jade topaz]

oh right i have it set up so that its under one category so i'd need to seperate right?

[pale pilot]

the category has nothing to do with that

[spare gale]

It’s within the ticket panel settings. Not the category settings.

[jade topaz]

oh okay thanks

[rigid elm]

hi support

[spare gale]

Hi

[fast wigeon]

Help

I can’t find the Crete panel button

[spare gale]

$create

$help create

Dangit