🆘│community-support

[radiant moss]

just put that in the channel

$debug

[jade topaz]

I wrote the code you wrote in the room, nothing happened

[radiant moss]

Solved

[jade topaz]

@radiant moss thanks

[radiant moss]

Of course!

[jade topaz]

hey

[radiant moss]

Hey

@sly zenith make sure it can send embeds and view and type in the channel

[sly zenith]

thnx i give him permissions and when i create new panel it works

thanks a lot

[radiant moss]

Sweet!

No problem

[jade topaz]

Why can't you use custom emoji as reaction?

When I search for it nothing happens.

Nvm, got it.

[inner aurora]

lol

@jade topaz welcome back!

[pine girder]

السلام عليكم @

@inner aurora

[inner aurora]

@pine girder what

[robust sandal]

! Trust Naruto ,

Peace be upon you @

Arabic (ar) → English (en)

[pine girder]

@inner aurora the bot is in the server

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[rotund kite]

Uhh, don't ping staff.

And what's the issue here?

[pine girder]

I can't do any commands ! @rotund kite

[kindred cosmos]

uhm okay maybe i'm stupid.. but i wonder how you can set up diffrent reactions to open diffrent tickets like in #🎫│make-a-ticket

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[rotund kite]

Run $debug in the server, take a picture of the debug.

[inner aurora]

Do that first @pine girder

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[rotund kite]

And make sure if you are using free, don't use premium.

[pine girder]

Free.

[rotund kite]

It's a premium feature though.

[kindred cosmos]

oooh thanks

[inner aurora]

@kindred cosmos sorry for ghost ping; its the panel above

[kindred cosmos]

its okay. thanks :)

[rotund kite]

Logout of the dashboard then log in, then try to use commands.

[pine girder]

Nothing.

[rotund kite]

?

[inner aurora]

@pine girder is your native language arabic?

[pine girder]

Yes

[inner aurora]

no

Create a ticket in #🎫│make-a-ticket 🇯🇴

/m q add @rotund kite azure -20 1m

[robust sandal]

Add additional quota for Logik™

Quota 0 Added

Server

Logik™ (462486774183362560)

Provider

Azure

Additional Characters

-20

Expires

Feb 07 2021

New Quota

-20 / -20

Jan 7, 2021, 10:42 PM

[inner aurora]

😛

[rotund kite]

Why me...

[kindred cosmos]

oh i got another question. So when someone does create a ticket the bot says automatically "welcome @user" can you change or deactivate that?

[rotund kite]

Panel configs>Your panel settings>Ticket options>Edit ticket message>Message Text.

But it's a premium feature though.

[kindred cosmos]

omg i'm stupid.. thanks

[rotund kite]

yw

[pure crypt]

Is it possible to do $new <ticket name/number> <person> if there are multiple panels?

[pale pilot]

You can set a different channel to monitor the $new command. Otherwise there is no way

[split crane]

when will the next postulations be open?

[pale pilot]

applications? Don't know

[split crane]

everytime I vote I need to do the $vote link command?

Also if I add the premium bot like this to my server it won't get removed later?

[radiant moss]

No, but it will no longer work

You will have to switch back to the free bot on the server config tab

[split crane]

but if I had the 6 votes?

It would work?

[split crane]

also can you answer me this too? @radiant moss

[radiant moss]

Yes you will have premium for 3 days as each vote is 12 hours

[radiant moss]

no. the bot sites have an api so it records it automatically so you dont have to use the links. one you do $vote link thats it.

[vapid sable]

it wont send me a ticket

It has been properly set up

any tips?

[empty apex]

You need to click on it again after a few minutes and then you created a ticket

[rotund kite]

Run $debug, make sure perms are all ticked, and if you are using free plan, don’t use premium.

[vapid sable]

https://discordapp.com/channels/509192800865353738/662692902245498910/796900528482811925

@rotund kite

[rotund kite]

Can you send a picture of that, I cannot see that.

Like the embed of the perms, make sure they are ticked

[rotund kite]

Make sure to change the crossed perms to ticked

Server settings>Roles>ticket tool>Give all the perms of manage roles, manage channels, manage messages @vapid sable

[vapid sable]

Yep worked ty!!!

[rotund kite]

Np

[wraith kite]

does anyone know how to setup ticket logging I feel so dumb

[radiant moss]

uhhhh

[rotund kite]

$help logs

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[radiant moss]

$help logging

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

Uhh follow the FAQ I guess, edit: nvm

[radiant moss]

:/

[rotund kite]

Go to panel configs> your panel>logging options and all should be there

@wraith kite

[wraith kite]

ty ❤️

[jade topaz]

How do I add people in my server to allow them to have access to all the tickets people opened

[radiant moss]

Give them a support team role

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

@radiant moss will people with support role be able to see all tickets that are open. That’s what I need.

[radiant moss]

You can add the role to certain tickets.

[rotund kite]

Yes

[magic trellis]

hello 🙂 my moderators are not able to close tickets with the close command or the reaction. They are using the right prefix and have the support role for the panel. Any idea how to fix?

[pale pilot]

Check your command configs for any permissions overrides for the close command @magic trellis

[magic trellis]

I have it set to support team only and no allowed or disabled roles assigned. Under "general options" I do have the moderator role.

[pale pilot]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[pale pilot]

Then check if you have any permissions overrides there

[humble sequoia]

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

[pale pilot]

That you must have a role there

[magic trellis]

If my mod has the blacklist role... will that prevent them from the command even if they have the allow role too?

cuz that would explain it if that's true

[upper flower]

yes

[magic trellis]

ah. i'm a dummy haha i appreciate the help. thank you

[jade topaz]

Also when a customer has the option to open a ticket the can type in the chat box. How do I disable that so they can’t

[radiant moss]

Like type in the ticket?

[jade topaz]

They can type in the bottom box

[radiant moss]

Go under user permissions and set send messages to false

or X

[jade topaz]

There’s not an option for that

[radiant moss]

permission options

[jade topaz]

I have them both in x. But they can still type in that box

[radiant moss]

Do they have admin perms?

[jade topaz]

They do not

I also am not sure how to check that but I’m sure they don’t

[granite junco]

How am i able to get the premium role?
I already have premium, had it for the past few months.

[bitter helm]

Hey I got a general question: I have been trying to set the bot up for transcripts, however everytime I try to manage the server through dashboard it doesn't show up, I have tried relogging, however this has not worked. (Perms I have: every perm except Administrative, I have manage server), I can invite the bot to the server (its already in the server) But cannot access the dashboard, anyone got any idea why?

[rotund kite]

Create a ticket at #🎫│make-a-ticket, a support member can give you that

[granite junco]

Thank you.

[worldly oracle]

What kind of perms do I need to be able to create a panel? When I head to the dashboard, I can't see the server I want to choose. I'm not the server admin

[burnt ice]

You can have an admin of the server set roles to be able to access the online site and change settings.

[worldly oracle]

Ohh, okay. i will try that! thx

[unreal temple]

the claiming option is not working

<@&540295656720302081>

[burnt ice]

do you have premium?

@unreal temple

[unreal temple]

yes

[burnt ice]

#🎫│make-a-ticket

[unreal temple]

thx

[burnt ice]

np

[jade topaz]

Hey we can ping a role when a ticket is created right?

Can someone tell me how and ping me with the answer.

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[upper flower]

@jade topaz

[jade topaz]

Ty

[crisp granite]

So i'm working with ticket tool and I need a way to refresh it, I made a panel that works fine but when I cloned the panel it didn't appear, how do I fix this

[radiant moss]

mhmmm it should update on its own without having to resend the panel

[crisp granite]

idk what to tell you it doesn't work

[radiant moss]

What did you update?

ohhhh i seee

hmmmmmm

[pearl briar]

for some reason the ticket tool is offline in our server? i thought it was really weird

[radiant moss]

ummmm one sec

status page shows everything online

[radiant moss]

which bot?

premium or free

[pearl briar]

OH OOPS i'm using a different ticket bot not this one IM SO SORRY FDJSDL

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[pearl briar]

we have two in server i mix them up LOL

[radiant moss]

lmao all good

[jade topaz]

$vote link debert#5050

[humble sequoia]

User not found

[inner aurora]

You need to @ the user like $vote link @jade topaz or use their user id like $vote link 663138903401693209
@jade topaz please try that in #655832608835502080

[sonic adder]

Is there a setting that warns the staff when a user opens the ticket? (Not premium)

[inner aurora]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[proud nebula]

When people in my server open a ticket i can not access it, neither can the creator of the ticket or the support team. the only time it works is when me or the support team opens one, the other support members can join it

[glass otter]

No, you can't

[glass otter]

I haven't understand what you said. Are you the owner of the server ? is the ticket channel correctly creating ? And that's not a support team permission problem ?

No, it's impossible, this function simply not exist for the moment.

[finite bear]

why when I try to send a panel it says "Failed to send panel" ? Also when a do any command it doesn't do anything :(

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[finite bear]

thx!

[weak bronze]

i need help making the bot reach out to people and the bot to ask certain questions about a certain problem and then the complaint is sent to me can someone helps please

[jade topaz]

When I go to dashboard it doesn’t work

When I go to manage servers

My server doesn’t come up when it’s literally in my server!

[rotund kite]

Try log out and log back in.

[jade topaz]

It’s working now

Cheers lad!

[rotund kite]

Ok, that’s good to hear, np.

[rotund kite]

You would need a mod mail bot system.

[wind lotus]

When i click re open react

after that i cant close the ticket ?

[rotund kite]

You can close it again.

[wind lotus]

im tyinf few times its not

i will try again okay thanks for answer

[naive grail]

i need help lol

[rotund kite]

explain

[upper flower]

OMG, say what u need help with! Dont say "I need help" in every channel.

[naive grail]

Sorry I dont know were to put it.

[noble wasp]

i have a question @upper flower

[naive grail]

I just got here.

[upper flower]

-warn @noble wasp pinging staff

[analog thistle]

@noble wasp (EtherealLocke#1163) has been warned for: pinging staff

[noble wasp]

I have ticket tool in my discord

[mystic flame]

https://dontasktoask.com

Link of the ETERNITY

[noble wasp]

do you know why my closed tickets arent moving

they stay in open ticket category

even though they used to move to closed ticket category

[rotund kite]

you need them to close in close category

[noble wasp]

after closing they dont move

i have a close category set

[naive grail]

So I want to ping my staff but idk were lol... I also dont want other people to see it only the person, me and the workers. idk what to do lol

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rotund kite]

does the bot still have manage servers perms?

try react to toolbox to refresh the panels.

that

[upper flower]

-removesticky

[noble wasp]

it has administrator

[rotund kite]

React to toolbox or resend the panels.

[naive grail]

Wait so It actually shows other people the messages and again I only want me, workers ,and the person to see it. how do I do that.

[rotund kite]

turn kv off

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[rotund kite]

Turn it off, so it looks red.

$help roles

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

Make sure you have the people you want to see it as support roles.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[naive grail]

thank you.

[mystic flame]

Nice ending to that sticky!

[rotund kite]

hehe, I'll be ignoring people who say I need help in every single channel.

[jade topaz]

Reaction button not showing up once i add the ticket in the discord channel.

Need helo.

Help.

[rotund kite]

Resend the panels. And run debug, make sure the bot has all the perms it needs, if there is X, give them to make it tick.

[jade topaz]

How i add pings in ticket messages?

Like not user but role pings?\

[inner aurora]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[sonic adder]

Hello, if I buy the premium for the ticket tool, how many discord servers can I put the bots on?

[jade topaz]

https://cdn.discordapp.com/attachments/696285036114214952/797427520806715422/unknown.png
How to meak it ?

[glass otter]

You need premium

[sonic adder]

In the premium features, is there the possibility to leave a review to the staff who managed the ticket, after the ticket has been closed? also using with reactions

[glass otter]

That's not possible for the moment. But there is a suggestion about that : #•suggestions message

[sonic adder]

if i buy the premium, is it valid for a single server?

[glass otter]

Yes, only one server

[sonic adder]

Does the bot have any APIs that you can use?

[glass otter]

I don't know that. Sorry

[languid remnant]

how can I set the ticket tool?

[amber hollow]

@tribal cedar
regarding to your suggestion:
you can rename tickets with $rename 🙂

[knotty iris]

Can you disable the $help command?

[upper flower]

Not at this time

[knotty iris]

#SOON™️?

[upper flower]

https://tenor.com/view/joey-friends-shrug-maybe-i-dont-know-gif-7667589

[knotty iris]

😂

Ty sir 😛

[jade topaz]

https://discordapp.com/channels/509192800865353738/662692902245498910/797518710030073856

[inner aurora]

@jade topaz looks like Ticket Tool can't send messages in that channel

[jade topaz]

oh

[devout bronze]

hello

[radiant moss]

hi

[devout bronze]

How can I let anyone who press esmog from technical support receive the problem?

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[radiant moss]

make a support team roles

then add it up there

[devout bronze]

How can I let the person press emoji and catch the problem in this same way?

[radiant moss]

like claim the ticket?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[inner aurora]

@devout bronze ^ this might help you

[devout bronze]

In an illustration?

[jade topaz]

Question, why would Ticket Tool need the "Manage Roles" permission?

[white dune]

hello

why the website doesn't work ?

[jade topaz]

it's broken for me too actually

[white dune]

what can i do ?

[jade topaz]

it keeps bringing me back to the home page

[white dune]

like me

the website works now @jade topaz

[jade topaz]

okay good

[white dune]

bruh broked again

works again

[jade topaz]

yikes

it's an on and off thing

[white dune]

yea

[devout bronze]

hello

[radiant moss]

hi

[devout bronze]

How do I make the sport that presses emoji to hold the tick

[radiant moss]

like claim the ticket?

[devout bronze]

No

He presses the emoji and catches the problem and the tick shows up for anyone else

@radiant moss

[sharp beacon]

when I click on manage button of discord server on your website it send me to your home page
I couldn't manage my bot settings

[radiant moss]

Maybe try and relog. I think someone else is having the same issue

[radiant moss]

Like the ticket goes public?

[sharp beacon]

@radiant moss

[devout bronze]

I don't want the person from the technical support to press emoji and the tick becomes apparent to him but he and the one who opened the tick

[radiant moss]

@upper flower

[upper flower]

Heard

[upper flower]

where do u see this

[sharp beacon]

When I press this button

[hollow prairie]

I think I am having the same problem

I've invited the bot, I am trying to create a panel and it seems I am stuck in a loop.

[radiant moss]

#689208572806299799

[hollow prairie]

Ah damn, I was trying to setup the bot on a bad timing, thank you

Should be working? when I click on dashboard I still connect to the main website

[upper flower]

Is it done being restarted?

[jade topaz]

do no you speak english

[upper flower]

Do u speak English?

[west folio]

Hey im having issue managing the bot, everytime I go to manage servers it only displays the invite option, i've invited it over 5 times now lol, any ideas?

[native eagle]

#689208572806299799

[west folio]

Ah

Fixed now yea aight bet

[sharp beacon]

@upper flower

[radiant moss]

hmmmm

[strong elbow]

thats happening to me right now

[radiant moss]

Im not sure why its like that still

[strong elbow]

like sometimes it works i can start using it then it just takes me back

[hollow prairie]

here it doesn't work aswell

[upper flower]

Update soon!

(Status update)

[hollow prairie]

do I need to kick the bot and re-invite or won't be necessary?

[radiant moss]

👍

[radiant moss]

mostlikely wont help i dont think

i mean you can try and see what happens

[hollow prairie]

I did that 2 times, was just asking since he said there would be an update

[jade topaz]

hallo

👍

[latent wraith]

Do I need to kick the bot and add back after the restart

[radiant moss]

No

[latent wraith]

Then how do I get it back online

[radiant moss]

Be patient it should be coming back online

[terse wren]

How do I add roles, so that staff can see the tickets? I keep having to add roles to each ticket.

[jade topaz]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[twin sierra]

so rn the ticket tool wont join my server?

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[radiant moss]

wdym?

[twin sierra]

the ticket tool isnt joining my server rn

[radiant moss]

does it say anything?

[twin sierra]

not it all after i authorize it and everythign it says authorized now you can close this tab and i check myt server and it is not there

[jade topaz]

the bot is down

that’s why.

@twin sierra

[radiant moss]

The bot being down shouldnt affect you being able to invite it

[twin sierra]

ohhh thx u my b

wait what

[radiant moss]

Check you member list in server settings

[hollow prairie]

I was having problems inviting to. Now I invited but can't still manage

[signal nest]

when will the website be fixed

[twin sierra]

yea i checked member list it is not in there

[signal nest]

like bruh

[radiant moss]

Did it work?

It should be up

[twin sierra]

wait if anoter admin kicked the bot on accident will it still join

[radiant moss]

You have to re invite it

It should still be able to join

[twin sierra]

yess it finally joined

i think one of the admins had perms messed up

[radiant moss]

You made sure that it is in the server correct?

[jade topaz]

so like

when’s the bot gon be up

[twin sierra]

once it has joined the server how do i get it to send a message so other people can react to it

[radiant moss]

#573205317870157855

[radiant moss]

Is the bot appearing offline in your server?

[jade topaz]

no it’s not i just can’t create a ticket or manage my tickets

and my server strictly runs off of that

[twin sierra]

thx u Tinyy

is there any way to change what the message that peple react to say>

if so how^?

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

i legit cannot create a ticket in my discord

awesome support -_-

not waiting 24/48 hours

yea but when i click manage it goes to the home screen

[radiant moss]

Are you trying to change something within the ticketg?

[jade topaz]

i would like to

but i can’t make a ticket myself so

[radiant moss]

I assume the bot is restarting once again. Hopefully that will fix yall's dashboard issues

[upper flower]

In 5 minutes, everything should be back up and running

and fully working

[radiant moss]

🤞

[buoyant scarab]

👍

[upper flower]

Everything should be back up and running

[strong elbow]

i cant add the panels. its all fine in the panel config but every time i try to send the panel to a channel it just fails to send

[upper flower]

do $debug

[strong elbow]

i have

[upper flower]

and?

what has it said

[strong elbow]

wait i think its just me being an idiot

give me a second ill see it works

yeah was me being special

[modest rivet]

Hey there. My premium is set to expire in about a month and I am considering renewing. If it expires and I don't renew, what happens to my existing panels and the ticket message? Are all the premium elements (such as the color, footer, etc) removed?

[radiant moss]

The panels will be the same i think. The inside message will be cut to the limit

What is not working?

[modest rivet]

So how will the ticket message change? (In other words, what would it look like if I leave it to expire and I don't re-write the message)

[radiant moss]

Make sure it has the manage channels permission

[radiant moss]

This is not the actual limit but just an example.
Say the character limit is say 5

This i --s a test--

Anything after that 5 character limit will not be shown i dont think

[hollow prairie]

I can't still manage server.

How long is going to take? any ETA?

Well aparently the bot didn't like being restarted. SO we forced a restart and should be fully working within the next 10-30 minutes.

This was 2 hours ago, that's why I am asking. I was waiting till now

[radiant moss]

The bot should be fully operational in all servers I believe. If not I suggest opening a ticket in #🎫│make-a-ticket

[dim surge]

hi i made a test acc and i tested the ticket bot, but when i make a ticket, and open it, it says "You do not have permission to view the message history of #ticket"

[rotund kite]

Try changing the ticket tool view perms.

[dim surge]

oh i got it working thank you 👍

[rotund kite]

Panel Configs > Your Panel > Permission Options > User Opened Permissions

[rotund kite]

Np

[jade topaz]

https://bender.why-am-i-he.re/DaSwIK

What is this?

@violet granite

[vapid steeple]

just do what is written

type $debug

[rotund kite]

Run $debug, fix the perms if they are not all ticks, make sure they are all green ticks, and if you are not paying, use the free version, using premium without paying WILL NOT WORK!!

[vagrant pelican]

I'm sure this has been asked a million times, I've tried the search function too to no avail - we have 4 tickettool panels set up on our server, every so often the panel will just collect 📩 reactions - is there a way to prevent this? It's not a major problem, I can just remove them, just interested as to why.

[rotund kite]

Change the reactions to different ones, or they will stack up and not work.

$help reactions

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

Panel Configs > Your Panel > Reaction Options

Make sure each panel's open reaction is different.

If you are doing multipanel.

[vagrant pelican]

I see - we have each one with the standard envelope

[rotund kite]

Ok, try that, ping me if it doesn't work 😄

[vagrant pelican]

perfect, I shall, thank you for the prompt response 🙂

[rotund kite]

Yw

[jade topaz]

how do we mention a channel via ticket tool

like a different channel

or would we use just the syntax

so for example [#🆘│community-support](/guild/509192800865353738/channel/776680605517742090/)

help me please

[pale pilot]

yes, like this

[jade topaz]

ah okay

[willow mica]

Hello?

How do i make my Ticket Tool in my server @ my staff members when someone creates a Ticket?

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[willow mica]

Thanks

[fair radish]

How do you “claim a ticket”? Is there a command that calls it claimed or do people just notice it from the chat glowing up-

[rotund kite]

$claim, or using the reaction, but it is a premium feature.

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[fair radish]

OU

Oh

[elder zealot]

How do i know if my premium is working/active?

[rotund kite]

the side bar

[elder zealot]

ok, i bought premium, and i dont see that

[rotund kite]

$help redeem

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

$help premium

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

uhh, you have to redeem the key.

[elder zealot]

crap, so i just bought it twice.. ugh

oh well

will i get charged twice every month now?

ok, i cancelled one of the subscriptions

[novel dagger]

Hi, i just purchased ticket tool premium, and input the key that was emailed to me. How to I invite the premium bot to my server?

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

Hi, i wanted to know that when a user creates a ticket, the bot creates a channel called ticket-0001 how can we change it to ticket-{user}?

[rotund kite]

Panel Configs > Your Panel > Ticket Options > Ticket Opened Channel Name > Rename to "whatever you want"

@jade topaz

[jade topaz]

Thank you

[jade topaz]

Do we need to have Premium for that?

[rotund kite]

Umm, yes

[jade topaz]

Ok, Thank you

[jade topaz]

I started my Premium Trial Version and i am not able to invite the premium bot
What can i do?

[vapid steeple]

Some people on my server had the same problem. Did you try to invite him via discord-browser or via firefox etc. ? @jade topaz

[jade topaz]

No

[jade topaz]

Is there any other way we can invite the premium bot?

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[rotund kite]

@jade topaz ^^

[jade topaz]

Thank you

[heady silo]

Is bot offline?

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[swift carbon]

Whats this ? Ticket Tool Server Partnership Request

[small wyvern]

Ticket Tool is currently opened for Partnerships with other servers/bots/communities.

[swift carbon]

which are the requirements?

[small wyvern]

Open a partnership and we’ll tell you if you are eligible for a partnership.

[plush bridge]

how can i get this information one of my channels ?

[jade topaz]

.

كيف افعل تكت ؟

@glad ingot

@wind marsh

@violet granite

@pale pilot

@analog thistle

[pale pilot]

-warn @jade topaz pinging support team

[analog thistle]

@jade topaz (7md..⁶⁹#7116) has been warned for: pinging support team

[wind marsh]

Hello

[pale pilot]

Don't ping support team again

[jade topaz]

كيف افعل تكت

كيف افعل تكت

فاشل برب

[pale pilot]

...

[shrewd musk]

anyone knows why my tickets are not getting closed?

i do the command nothing happens

[glass otter]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[shrewd musk]

i cant switch the reaction icon somehow?

it says saved

but nothing changes

[pale pilot]

@shrewd musk do you have premium?

[sturdy pike]

Hello, I am needing to make it so members with a certain role can create a ticket with one of my panels. This issue is, when I put the allowed role into the 'create ticket' setting under reaction options, it still allows other members without that role to create a ticket. How would I fix this?

[pale pilot]

Whats your server ID?

[sturdy pike]

639385935565422612

[north grail]

[verbal field]

what does demo ticket do in this server?

[pale pilot]

it's just to test out how tickets work

[pale pilot]

You have a lot of panels. What panel are you having issues with?

[sturdy pike]

I just figured out a work around. But the one I was having issues with the Fortnite comp panel

[pale pilot]

may I ask what the workaround was?

[sturdy pike]

Well the way my server is, they have to have the clan member role to be able to tryout for the comp team. We happen to have game roles for each game channel, that will unlock them if you have that role. So I was able to disable the fortnite role and enable the clan member role

[pale pilot]

alright 👍

[shell raven]

Hello

Any support around?

[spice inlet]

I made a ticket and they do not respond there, so good luck!

[spice inlet]

I need help! What is a Dashboard Role?

[pale pilot]

A dashboard role gives users with that role access to the dashboard

[radiant moss]

What do you need?

[split arch]

Do I got pay to use this bot ?

[pale pilot]

you didn't even wait 20 minutes lol

[pale pilot]

nope! You can use it for free 🙂

[split arch]

We can’t get it to work

[pale pilot]

What seems to be the problem?

[jade topaz]

في دعم فني عربي ؟

where arbic support ? @pale pilot

[random seal]

abcdefghijklnmopqrstuvwxyz

[jade topaz]

i clam my premium free trial how can i invite premium bot ?
@pale pilot @fleet lantern

[drifting trail]

! Ln - Hunter#0001 has been warned. || pinging staff team in #🆘│community-support

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

how can i change avatar for premium bot

[charred ruin]

You mean the profile picture?

That’s not a feature as of now

[jade topaz]

How do I make the bot the premium is the main one

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[pale pilot]

@jade topaz ^^

[jade topaz]

thx

[jade topaz]

How do I remove someone from my ticket without premium?

$help ticket

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help remove

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[jade topaz]

$add help

[honest mauve]

!invite

[devout bronze]

hello

I took the experimental premium bot, and I'm going to do some orders that respond.

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[devout bronze]

Ff

.

[radiant moss]

$remove <@user>

[jade topaz]

ty

[devout bronze]

I took the experimental premium bot, and I'm going to do some orders that respond.

[devout bronze]

@radiant moss

[opaque estuary]

what does it mean that transrip failed to save??

[pale pilot]

It means that the bot doesn't have access to your transcript channel

[opaque estuary]

it does tho

@pale pilot

[pale pilot]

Run the $debug command in the transcript channel

[opaque estuary]

thanks

that worked

[loud copper]

How do I change the bot message language?

[sturdy panther]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[sturdy panther]

$help setup

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[sturdy panther]

How to setup ticket tool for tickets if I click on recation but channel is not creating Plz help

[upper flower]

Give the bot permissions to add emojis

[novel dagger]

I'm using ticket tool for sherpa help requests in my gaming server and I love it. But I'm wondering: is there an easy way to add other non support members to a single ticket? For example, say I have 3 separate users with active tickets all for help with the same raid activity. Can I add them all on a single ticket? I know I can do it manually through the channel permissions, but I was curious if the bot has some built in function for this.

[sand prism]

how to send transcript to DM ????
using ur bot !

[dire locust]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[dire locust]

$help offline

[humble sequoia]

How to fix Ticket Tool not responding

If ticket tool is not responding, please follow these troubleshooting steps:

Check Ticket Tool's permissions

Make sure that Ticket Tool can read and write in the channel you are attempting to run commands in. Run the command @Ticket Tool#4843 debug to see Ticket Tools list of permissions in that given channel.

Check Ticket Tool's prefix

Make sure you're using the correct prefix for Ticket Tool, Ticket Tools default prefix is $ Run the command @Ticket Tool#4843 debug to see Ticket Tools prefix for your server

Check if Ticket Tool is offline

If ticket tool is offline please contact Ticket Tool support with your server ID so we can fix it asap.

[grave gull]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[grave gull]

If multiple users have the same role can i also do $add @role and $remove @role ?

[shut kraken]

Yes @grave gull

[grave gull]

Thanks

[rocky night]

Is there a video explaining how to save a transcript/what a transcript displays?

[river vessel]

i slected log chennel but its not save the transcript help

[radiant moss]

make sure it can type in it

[edgy ruin]

is there a way to make it so all the tickets go under a catagory?

or diffrent ones since im using them for jobs and stuff

[shy vigil]

[radiant moss]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[radiant moss]

@edgy ruin

[edgy ruin]

Ty

[edgy ruin]

Is the website down?

[upper flower]

https://tickettool.xyz/

no?

[vestal ferry]

Hi, how can i add as admin another person?

[radiant moss]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[radiant moss]

@vestal ferry make a support role and add it example above

[vestal ferry]

Thank you so much

[opaque stirrup]

-help

[radiant moss]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rustic rampart]

-help

[jade topaz]

Hi,the bot seems to be unresponsive despite it having all perms needed.

[timid granite]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[jade topaz]

Is there a way to know ticket bots prefix?

Becuz it's unresponsive to prefix cmd

[inner aurora]

Default prefix is $ you can always use @pseudo glen as the prefix

We don't have a prefix command - that is set on the dashboard

[humble sequoia]

https://tickettool.xyz/manage-servers

https://docs.tickettool.xyz/en/general/setup

[jade topaz]

Yeahh. Not responding

I'm sorry if this is a problem on my part but it has all the perms

[inner aurora]

What's the server's name or id?

[jade topaz]

Here's the server ID
778185049387696149

Actually gave the bot individual perm by using "add member" yet won't respond

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[inner aurora]

Try that @jade topaz ^

[jade topaz]

Worked, thanks !!

[timid pelican]

@inner aurora can u help me pls in my server 'only in my server' ticket tool is not working and tomorrow we have important thing so wee neeed ticket bot to work do pls help me to fix it

[inner aurora]

Please don't randomly ping our staff members 😃
Please describe the issue

[rocky night]

anyone?

[inner aurora]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[inner aurora]

@timid pelican please use the ticket I pinged you in

[rocky night]

Yeah I know William, I mean a video on what a transcript does / how it looks like etc

I want to share such video to all of my staff so they all can just watch that video and know how a transcript works / what it does display and what not

[inner aurora]

Here's an example of how it looks when one is sent via DMs or with automated transcripts

and here's the link https://tickettool.xyz/direct?url=https://cdn.discordapp.com/attachments/509224096127516672/798266411365433384/transcript-en_closed-14663.html

@rocky night ^ does that help you?

[rocky night]

Yeah, thanks

[midnight verge]

does ticket tool let you add a webhook to send info to a custom url when a ticket is claimed or closed

[solid stream]

Not yet, but webhooks & apis are planned for the future.

[midnight verge]

how long is "the future"

[solid stream]

Now that's the thing, I'm in the middle of the an update to our sharding manger.. I wouldn't expect it for aleast 2 months to be honest.

[midnight verge]

ok ty

[blazing mountain]

I tried to use the view server as role option and attempted to open a ticket but for some reason it wont let me view it, i tried messing with permissions in both the ticket panel and the discord server but nothing is seeming to work. any of you guys got any ideas?

[radiant moss]

Does the person who opens the ticket has view channel and read message history?

[blazing mountain]

would i do that through the panel configs?

[radiant moss]

yes

under permissions

[blazing mountain]

ok

I turned those settings on and its still not letting me view it

nvm

[rigid fjord]

How do I invite the premium bot?

[vapid ingot]

how do i make the ticket appear under a category and not by itself

[visual cloud]

Is a ticket tool subscription just for one server?

[solid stream]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[solid stream]

Single server

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[upper flower]

^^

[rigid fjord]

Thank you! :DD

[jade topaz]

quick question

How do I remove the confirmation

I can not find it on the panel

[pale pilot]

Disable "Two Step Close" in general options @jade topaz

[jade topaz]

bet, thank you

[rigid fjord]

Is this what it’s supposed to say?

[fossil hamlet]

change that to freebot in Server config

unless u activate premium again

[rigid fjord]

How do I activate premium?

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[jade topaz]

i cant invite the bot to my server

[pallid hound]

Good evening, then, I would like to ask a question. I always wonder how I can personalize tickets like this:

I'm too young to see bot settings

[fickle beacon]

I can't invite the BOT

[pale pilot]

That's a discord issue at the moment. There is nothing we can do about it

[fickle beacon]

Oh ok thank you for your support

[fossil hamlet]

jason that a premium feature for embeds

[maiden fog]

Hello

I cant seem to invite the bot to my server

[jade topaz]

.

hey

[fossil hamlet]

i think there is updat ongogin sec let me check

[maiden fog]

Dont think its discord as its fine inviting other bots

Only ticket tool seems to not wanna get in my server

[vapid steeple]

Can anyone tell me where I can activate multipanel?

I can't find them

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[upper flower]

(you need premium)

^^ @vapid steeple

[wheat crane]

Is there a way that I can setup the default channel to a voice channel?

Or how can I do screenshares within a ticket?

[zealous swallow]

Hi

Invite ticket toll erorr

[sudden nexus]

the bot not replying, and i have eror with sendng a panel

[jade topaz]

the bit has been experiencing issues lately can you help?

[upper flower]

Not that we are aware of

[humble sequoia]

Pong! Latency is 228ms. API Latency is 78ms

[digital lotus]

Hello. I have 4 panels. I enabled command line ticket opening and monitored in same channel. So if I type $new which panel will be opened? Is it possible to open different panels by adding some variable to the $new command. Is it possible to customise it?

[craggy birch]

Anyone know why its not posting the emoji to react to it

[digital lotus]

Give it 'Add reactions' permission

[craggy birch]

It does have it

[digital lotus]

Resend the panel.

[craggy birch]

I have multiple times

[digital lotus]

Check the channel and category and the role assigned to it and make sure it has 'Add reactions' permissions. It usually happens only because of permissions. Also check the emoji. Is it default or other?

[craggy birch]

All permissions are correct and its defualt

[wraith bloom]

hello can be panels clone from premium server to another premium server ?

[hardy grotto]

Bot seems to be saving two transcripts for each ticket. One when the ticket is closed and one when it’s deleted. Seems like it should be an easy fix, but I’m not seeing how to

[radiant moss]

Go into automations i think and make sure you dont have it to send it when is closes and deleted

[maiden fog]

https://gyazo.com/a0486700c9e63a5f7595f10acec4111d

how do u add additional text

https://gyazo.com/6679d876d60b93dd4ccd160b572ee4bc like i wanna add for example "for bans,mutes etc

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Settings -> Panel Options -> Edit Panel Message

[jade topaz]

Is there a way to somehow count how many claims each moderator has taken?

[inner aurora]

Not currently

[jade topaz]

Sad. Okay, thanks.

[frozen walrus]

if I had my administrator privileges removed on a server, how do I unlink ticket tool from that server since I am the one paying for it?

[whole merlin]

How do I delete a ticket when the user deleted the channel before I could close the ticket?

It is still showing up as open on my dashboard.

But the command to close it isn't working because I didn't do it IN the ticket channel that my user deleted.

[edgy ruin]

how do i change txt

[edgy ruin]

you cant if the channel is deleted....

and you have to have it in the ticket

[edgy ruin]

Just stop paying.

[gusty dawn]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[gusty dawn]

It's not replying me in my server

Why

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[radiant moss]

run $debug

[jade topaz]

I added the bot to my server but it is not visible on the site

[radiant moss]

relog

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[jade topaz]

I am an administrator on 4 servers and all have it but it seems to only exist on 3 servers

pls help

not working

[radiant moss]

Did you log out and log back in on the dashboard @jade topaz

[analog thistle]

:warning: Sticky Message, Read Before Typing! :warning:
This is a community support channel. Not all information from the community may be correct at time.

• If you are helping someone and a support member steps in please let them take over.
  Pinging a Support Team Member+ without permission will result in a Warn then ban.
  Don’t ask to ask, just ask

[jade topaz]

ok thanks

[drifting trail]

Channel Locked

🔒 Community Support and tickets are locked during maintenance downtime. More info here: https://status.tickettool.xyz/incidents/gl1dm4m98lfk

[drifting trail]

Channel Unlocked

🔓 We are monitoring the updates and watching for issues.

[nocturne kelp]

Hilfe

[chilly lion]

i got on my alt and create a ticket it doesnt show up on my real acc but if i create a ticket on my real acc it show up????? HELP pls @fleet lantern

sorry to ping

[radiant moss]

Please dont ping support team members. Double check that the ticket can be made by everyone and not just support team

Go into settings ---> Reaction Options ------> Create Ticket ----> disable support team only

[worn wagon]

Hi can someone help me .

I have the ticket tool premium

And i am traying to.do something like that

Like when you presenta the diff animations you open diff tickets

And i donxt know how to do that

[devout musk]

guys i have a question. There is an option to create 1 channel with 1 message from ticket tool where person can click 1 of 5 emoji to create 1 of 5 different tickets with different names etc? its look like:

Do u have problem with server? Press
Do u wante create complaint? Press
Do u want ask about server? Press

And after click on on discord It is being created a channel with name like "Question about server" but when this person click on it is being created a channel with name like "Problem with server"

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[copper marsh]

@worn wagon ^^^

and @devout musk

[devout musk]

Oh okey thx

[chilly lion]

Sorry that didn’t work

[chilly lion]

Do u know anything else I can try @radiant moss

[radiant moss]

mhmmm

can you invite me to your discord in dms?

@chilly lion

[chilly lion]

Sure

[worn wagon]

Okay one moment when i try to do that

When i try to safe the reation

Like to change the emoji

And i saved it

Then when i come back to look is the same

I can't chante the emogi

[copper marsh]

Are you using the premium bot? Settings marked with are only premium features

[worn wagon]

I wanna do something like that

[copper marsh]

yeah

$multipanel

[worn wagon]

For now we just have that

[copper marsh]

follow the steps on the message

#🆘│community-support message

[worn wagon]

Okay i will tray ,tank you sooo much

[radiant moss]

In order to do multi panel you need premium

[devout musk]

where i can find IDs of my panels?

[copper marsh]

they have premium 😄

[radiant moss]

Under Panel Configs

There is a number to the left of each of there names

[devout musk]

In Dashboard History?

im too dumb...

[radiant moss]

Panel Configs

[worn wagon]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[worn wagon]

$help setup

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[worn wagon]

$help commamds

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[worn wagon]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[radiant moss]

#655832608835502080 for personal commands please

[copper marsh]

@devout musk

[worn wagon]

Sorry

[radiant moss]

all good

[worn wagon]

Idk what i am dñing

[radiant moss]

#573205317870157855

[worn wagon]

Doing

[devout musk]

Still im too dumb

XDDD I slept 3hours... its propably a reason

[radiant moss]

The multi panels are tough what are you having and issue on?

[devout musk]

ID xD This step:

[copper marsh]

its the numbers

[radiant moss]

Are all your panels sent to your channel?

[devout musk]

U mean on channel "test" i have all my panels yeah?

[radiant moss]

yea

[devout musk]

no i dont have

[radiant moss]

Send them all there

and make sure they each have a different reaction

[copper marsh]

On your dashboard, go to "Panel Configs" and the numbers are the different panel IDs

[rotund kite]

*Create ticket button.

[radiant moss]

same thingy

[devout musk]

ok give me a moment i go check it

[rotund kite]

Panel configs > Your Panel > Reaction Options > Create Ticket Settings

[devout musk]

Oook now it work

[rotund kite]

And then do multipanel.

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

[worn wagon]

Sorry for come back again

I am doing $panel and i put the number

But i still don't know how to combine them

Omg sorry

[rotund kite]

Do $panel 1 2 3

[worn wagon]

Okay

[rotund kite]

And all panels will combine.

[worn wagon]

When i try it i have that

[rotund kite]

Oh, you have to change the create ticket emojis.

[worn wagon]

How how can i do that ?

[rotund kite]

Panel configs > Your Panel > Reaction Options > Create Ticket Settings

[devout musk]

Its normal when i have to wait 1min to create ticket when i create this panel with different panels?

[rotund kite]

Change it for every panel, make sure they're different.

[rotund kite]

There isn't really a wait, I think it limits you to creating one ticket every 30 seconds.

Creation is instant, but there's a cooldown.

[devout musk]

Ok

[rotund kite]

If there is a wait, something's gone wrong.

[devout musk]

But it good if this panel work hah

[rotund kite]

Oh

[rotund kite]

yes, change the emoji reaction

[worn wagon]

I tried before like to change the emogi but when i do it dodn't change

[rotund kite]

do you have premium??

It requires premium for changing, or for multipanel.

[worn wagon]

Yes i have

I buy today

[rotund kite]

Make sure to save

[devout musk]

did u active premium?

[rotund kite]

Press the green save button.

[worn wagon]

Mmm

[rotund kite]

Redeem the code.

[worn wagon]

Ow i lose it

[rotund kite]

Or if it is not activated it will not work.

[devout musk]

Press this blue button

[worn wagon]

Oww

Now i undertand

[devout musk]

lefttop

i make this mistake on start too hah

[worn wagon]

When i paied i clsed xd

Closed

[rotund kite]

If you lost it, or you activated it accidentally in another server, go ahead and #🎫│make-a-ticket, they can transfer or tell you the codes, but you need a purchase receipt.

[devout musk]

u have code on ur email

[worn wagon]

I paied with my bank avc

Acc

[devout musk]

yeah but when u pay for premium u need to give email where they send u a code

[rotund kite]

Go to your Email.

[worn wagon]

I givet it

No one sent me nothing i was waiting

No waittt

I find it in othe email

Woowowo

I will try i am so happy omg guys you are helpping me so much

[rotund kite]

That's good to hear you have found it, yw!! Have a good day anyway 😄

[worn wagon]

I need combinate them

I wrote $panel 1 2 3

And nothing

[devout musk]

all your panels from dashboards must be sent to your channel when u create $panel

after this use $panel 1 2 3

[worn wagon]

Okay

Now i need delate the two up

But when i combinate is like just normal ticket

Idk how to expline

[rotund kite]

You can delete the messages, by holding on to them, and then press on delete message.

[worn wagon]

Why the color is gold

Sorry not gold

Looks like when i combinate like the normal ticket

[rotund kite]

Where??

That's your role colour.

[worn wagon]

Like becaouse i have premium.

Like the firt one before delate is gold color and now when i combinate the ticket tool is like darck colour

[rotund kite]

Oh, you have to change the embed colour.

Panel configs > Your Panel > Panel Options > Panel Message > Embed Color

Go to ^^

[rotund kite]

Scroll down to Embed Color

It should have Color, and then enter the HEX code of the color you would like for the embed.

Then react to the toolbox in your multipanel to refresh.

[devout musk]

can i change in "ticket-0001" word "ticket" to "nick" person from my discord??

[rotund kite]

Yes, you can change the colour using the HEX

And use toolbox to apply the changes.

[rotund kite]

Oh, you mean names??

[devout musk]

yeah

[rotund kite]

$help variables

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[rotund kite]

$variables

[humble sequoia]

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

Note: Remove The $ From The Variables

[devout musk]

from "ticket-0001" to "Jason-ticket"

[rotund kite]

So {user} {count}

[devout musk]

ok let me check

[rotund kite]

Go to Panel Configs> Your PAnel> Ticket Options> Ticket opened name then do that.

[rotund kite]

No the colour

Which colour do you want?

[worn wagon]

The same

[rotund kite]

#D4AF37

Enter that into it

[devout musk]

Like this yeah? XD

[rotund kite]

Oh, change nick to user

so like {user} {count}

[devout musk]

oh fck xD yeah sorry

[rotund kite]

use toolbox to apply changes, react to the panel, or resend it.

[rotund kite]

Yes, now it works right?

@worn wagon ^^

[worn wagon]

Yes bro thanks so much for all your help

[rotund kite]

Np

[worn wagon]

You are very kind person

[rotund kite]

Yw

[upbeat skiff]

hey, is anyone else's tickets bot not working? I have been told members are trying to open them but its not working,

[rotund kite]

Uhh, try resending the panels, and check again.

[upbeat skiff]

ok thanks

[rotund kite]

-)Also try running $debug, fix the perms if they have X.
-)Make sure to use free bot if you are not paying for it.
-)If the bot is offline, go directly to #🎫│make-a-ticket !!

[rotund kite]

^^

[upbeat skiff]

ok ty!

resending the panel worked!

[jade topaz]

Hello! What is the difference of a transcript channel and a logging channel?

Ping me if you can help!

nvm I found a special button

[vapid steeple]

@jade topaz in logging channel:
ticket open, close, created etc.

the transkript comes into the transkript channel.

[radiant moss]

Transcripts are a downloadable version of the ticket

Logging is the actions of the ticket

[devout musk]

umm...i try create right panel after testing and now when i send all my panels on 1 channel and I'll write command $panel 1 2 3 4 the panel is creating but without reactions :/ What can be a problem?

[radiant moss]

Do they all have different reactions?

[devout musk]

Yeah

its 1️⃣ 2️⃣ 3️⃣ and 4️⃣

[radiant moss]

make sure it can add reactions

[devout musk]

in permission on discord?

[radiant moss]

yes

[devout musk]

i add Ticket tool like separate permission

gave him all permissions and creat again panel

still no reactions

[radiant moss]

run "$debug" in the channel

and send a pic please

[radiant moss]

Were all the panels sent before you combined them?

[devout musk]

yes

[radiant moss]

I am not too sure tbh

[devout musk]

Ok so if someone know what can be a problem pls ping me

[turbid rain]

How do I fix the transcript logging when tickets close the transcript says failed to save

[jade topaz]

thanks dude

@devout musk You need to have premium to utilize multipanels.

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

Here. https://discordapp.com/channels/509192800865353738/655832608835502080/798654167727210517

[turbid rain]

anyone know how to fix transcript failed to save?

[solid stream]

run $debug in your transcript channel, odds are Ticket Tool can't read/write to it.

[balmy tangle]

Hello

I have a question

[devout musk]

I have xD

[vapid steeple]

@devout musk run $panel panelid paneldid panelid

You can have a multipanel with up to 10 panels

[balmy tangle]

It's there any way to put a limit of tickets in my Discord server, for example i want only 30 tickets openned in my sever (no more), and if my staffs close 1, the users can make other

[vapid steeple]

Yes! If the bot says that the bot can't see the the transkript-(logging-)channel.
Add admin to the Ticket Tool or give him perms to see the transkript channel

[vapid steeple]

I don't think so. You can just limit the limit of a single user in a single panel

[balmy tangle]

oks, whould be good a limit of tickets per panel.

[vapid steeple]

#•suggestions

[devout musk]

like $panel 1 2 3 4....?

[worn wagon]

Hi i have a question i am sorry for come back again

The question is how can i configurate the diff tickets like that