🆘│community-support

[jade topaz]

ty

[inner aurora]

what's the server name/id?

[jade topaz]

SandyRP / 756439083127013427

[inner aurora]

@jade topaz everyone is blacklisted

[jade topaz]

ohhhh

ok thx, i think i can fix it

[inner aurora]

https://tickettool.xyz/dashboard/756439083127013427/server-configs go here @jade topaz

[jade topaz]

thx

[hasty fulcrum]

@inner aurora sorry, just set up the logs. Tyvm. The server name is "Four Man"

[inner aurora]

ok great

Still need help with the user ping?

[hasty fulcrum]

Yea. Im not understanding why it won't ping. I know for role you type "{@role}" ive tried {@user} and @user

[inner aurora]

You need the user's ID and need to use this: <@ID>

[hasty fulcrum]

Alright. Let me try that

[inner aurora]

please do

[hasty fulcrum]

@inner aurora

[inner aurora]

Haha

While I'm providing support here I'm also in a support chat with quickbooks

Do $id @user to get their id

[hasty fulcrum]

Thank you very much for your help. Been trying to figure that out for two days! 😢

[jade topaz]

Ok

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[quartz magnet]

hey are there any known outages?

[upper flower]

Not at this time.

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[waxen cobalt]

Is there procedures in the server for making Transcript channel?

[jade topaz]

is there a way to make the bot react to a message instead of its own message?

[jade topaz]

Give me invite link for @analog thistle please

[mild island]

It's not public

[jade topaz]

Ok tanks

[tired adder]

Seems the ticket image for people to open tickets isnt showing when users join the channel. Any idea how to kick it back in?

[waxen cobalt]

How to set up Transcript channel?

[shut flare]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[shut flare]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[shut flare]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[shut flare]

@waxen cobalt

[waxen cobalt]

Thanks

[neon topaz]

When I type $ help on my server, the bot does not respond. What should I do?

When I type ||$help|| on my server, the bot does not respond. What should I do?

[inner aurora]

@neon topaz what is your server's name/id?

[distant quartz]

Doesn't work, but the bot has permissions

It's German, but the bot should have permissions, no?

[inner aurora]

run $debug in the channel you want to send the panel to

[distant quartz]

Doesn't work William, as already mentioned

[tired adder]

Can someone give me the web based panel URL?

[jade topaz]

tickettool.xyz

[humble sequoia]

https://tickettool.xyz/manage-servers

[inner aurora]

@tired adder ^

[distant quartz]

[midnight kindle]

Hey, when closing a ticket it automatically deletes it instead of closing it properly? I made sure that the category to move closed tickets to is set and permissions work. (The ticket log is in the same category and the bot writes to it without issues.)

[torn totem]

Hi, how do I put the role of the staff in this message?

[torn totem]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[deft vortex]

В чем может быть проблема?

[inner aurora]

Please open a ticket and do not post credit card details here

[jade topaz]

Wait what

LMAO SOMEONE POSTED THEIR CC INFO?

[hallow escarp]

Why sends the bot the transcripts in the ticket-channelI have added the bot to my server and wanted to have the transcripts created and then posted in another channel, until now the transcript itself is only posted in the respective channel and in the "support-log" channel only messages arrive where it says that someone has created or closed a ticket, for example. Is it possible to send the whole transcript with the "free-bot" to another channel? The transcript channel is already set to the correct channel in the settings, but the transcripts do not arrive there.

[drifting swan]

can someone please help? the bot isnt working in my server and i have no idea what ive done wrong

[fossil hamlet]

i think transcript is posted in channel if u have auto transcript enabled

but not sure

if you do transcript with command it post on same channel

[drifting swan]

oh okay

ill check it out but thank you

[hallow escarp]

but it would work when the transcripts are created automatically? so its a "pro-feature"?

[fossil hamlet]

yes i have it enable on 2 of server and it work but yeah premium feature

[drifting swan]

im still confused 😅

[hallow escarp]

k thx

[inner aurora]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[proven void]

Hello erryone

[drifting swan]

hi

[proven void]

Thanks. So when a user closes a ticket, how do I determine where they are pushed afterwards?

otherwise, they can just sit in the closed ticket according to my tests.

[fossil hamlet]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[proven void]

@fossil hamlet I'm unsure. Is that reply for me?

If I read the docs correctly this is just the category in which closed tickets are placed. This sets the category tickets are put inside when the ticket is closed. or vise versa.

[viral grove]

Why won't one of my servers show up on the "Manage Servers" tab

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[viral grove]

Thanks b

[shell creek]

The ticket tool bot was working perfectly fine earlier when i was testing it, now everytime u try using the ping it doesn't do anything and the bot is just dull. it doesnt show up in the server members/list but on the dasboard it says manage and not invite. I kicked it and invited again but its still same issue, i checked everything like perms and roles but theres nothing wrong with it
Its just a panel and it doesnt do anything
I fixed the panel somehow but the ticket doesnt just create
you add the reaction yet no ticket is made

[grave sluice]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[grave sluice]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[grave sluice]

Thx

[distant quartz]

hey, can someone give me the Link for inviting tt premium bot?

[fringe kettle]

This morning someone created a ticket, sent a message containing a question (which someone in our admin team saw), but was somehow able to fully delete the message before the rest of us could get back (they then closed the ticket, and we have the transcript, which is empty). This is concerning because they shouldn't have permissions to delete messages, as far as I can tell - everything on the panel permissions says they only have read message and send message, and there are no additional permissions for managing messages in the category. Any ideas?

[chrome dust]

Hi how do i make a cooldown for the ticket tool

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[distant quartz]

Can anyone help me with this?

My ticket tool even has admin rights (yes its the premium bot)

[solid stream]

Sometimes, rarely it's an issue with the message itself having something wrong my checks didn't find.

If you have an image verify its still a valid url.

Also try running $debug in the channel you're trying to send it into even if you have admin, Idk what else could be wrong.

[solid stream]

^

[distant quartz]

Debug doesnt work, but thx Josiah

Dont have an image.

Deleted the panel and created one again, still not working

[jade topaz]

Can I setting when I click on the protocoll button that the protocol come not in the support channel? Also the protocol come in a extra protocoll channel?

[upper flower]

@distant quartz still not working?

[coral marten]

what character was that that you can add someone to a ticket?

[inner aurora]

$add user_id

[coral marten]

ok thx

[distant quartz]

No 😦

[upper flower]

U have a ticket opened?

[distant quartz]

yes

but no respond

[upper flower]

@distant quartz whats ur ticket

soneone did respond

[pale pilot]

In a ticket? No. But it's a much requested feature

[upper light]

Hi, is there something like {date} for the ticket msg

[old echo]

Greetings. How I can setup tickets?

[sleek oriole]

Hello i have a queston. I have 4 diffent panel on my tickettool. Every panel have theyr own channel where to open the ticket. Its possible instead of have 4 different messages for open a ticket have only 1 with 4 reactions? If yes how?

i allready subscribed the premium

Like this

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[sleek oriole]

Thank You!

[woeful epoch]

I don't know how to put the ticket when someone wants to make a partnership could you help me?

[distant quartz]

Hey

How can I enable a custom emoji for the ticket tools reaction? 😮 I cant found my emoji on dashboard 😦

[lime hemlock]

IS it possible to transfer my premium bot to a different server?

[inner aurora]

yes

open a ticket @lime hemlock

[lime hemlock]

❤️

[long mirage]

What do i need for a partnership

[upper flower]

Not open atm

"Things to look for in 2021:"

[long mirage]

okay

[grizzled peak]

i don't can invite bot to my server

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[inner aurora]

#573205317870157855

$setup

$setup

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[inner aurora]

There we go

[pure kite]

Hey guys, happy new year!
Also, once I react to my bot ticket doesn't open. What's the issue lol?

[inner aurora]

Send $debug in the channel to see the perms

[pure kite]

I cant delete tickets as well

So I don't know what to do

[inner aurora]

Hmm

What's your server name/id @pure kite

[pure kite]

Themis' server

[inner aurora]

I have a friend named Themis 🙂

@pure kite mind DMing me an invite?

[bold bobcat]

Hello! I just created my first ticket, but the service I'm offering is private mental health support, so I'd like to be able to have reactions automatically deleted so not everyone knows who's requested support. Is this possible?

[inner aurora]

@bold bobcat in this case I suggest using command style tickets with $new and turning on the delete option which is far more reliable than reactions being removed

Keep in mind it can take a few moments for the command to be deleted

[bold bobcat]

oh that works perfectly! thank you!

[jade topaz]

how do I invite the premium bot to the server after I redeemed it

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[jade topaz]

So once I invite the premium bot and select it, will it save the tickets and stuff that were already there with the none premium?

[inner aurora]

Yes. I suggest giving the premium bot your support team role so it can see into tickets

[misty spruce]

happy new year im trying to create a panel but it keeps failing

i dont know what i did wrong i followed the directions i thought

[upper flower]

#573205317870157855

[misty spruce]

i did that but it keeps telling me to $debug and ive done that but it means nothing to me the message it sends me

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[misty spruce]

ok ive got the bot to post now but i cant get it to to do anything when anyone other than me reacts with it

[upper flower]

Remove @ everyone as blacklisted in server configs

[misty spruce]

blacklists is empty

is there a way to make it so someone just clicks an embedded reaction so tha tit submits a ticket?

that it*

im trying to figure this out before i decide to buy the premium or not ya know

[jade topaz]

So I’ve been trying to get the bot to ping staff. I’ve tried it with the name of the role and the ID and it isn’t working so I might be doing it wrong.

[uneven trench]

Good morning all. Happy new year. Is there a way of putting a 12h automatic timeout on tickets?

[icy maple]

why is the website redirecting me to the homepage when trying to manage my server?

[pale pilot]

Is the bot in your server? Try multiple times

[pale pilot]

Nope

[icy maple]

it worked like 5th time

and yes, it is in the server

[pale pilot]

But it worked at last

[icy maple]

yes

it should not have taken 5 times tho

[pale pilot]

Yes agreed. We'll look into this

[icy maple]

thank you ❤️

[remote peak]

Is there a way to post a message when support tickets are created in "Out of hours"

[worn surge]

I don't believe there is an "out of hours" feature currently. You could set the ticket limit to 0, when you want to enter out of hours. But it would be a manual process.

[remote peak]

Damn okay

Can it be a suggestion then 😛

[worn surge]

-suggest <suggestion here> in #655832608835502080

[distant quartz]

Hey, how do I add custom emojis in a embed message? :<emoji><ID>: ? 😮

[pale pilot]

@distant quartz do $id EMOJI in the chat to find out the ID of an emoji

[distant quartz]

i know the ID

[pale pilot]

$id

[humble sequoia]

<:premium:662032717906444329>

[pale pilot]

Then put all that in the message on the dashboard

[distant quartz]

I love you Simple ♥

[odd tapir]

Hennlo, I was wondering why the dashboard is acting up? Like- when I click "Manage server" it does give option for the server I'm in, but then it bounce back to the home page-

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[odd tapir]

Did so, its still doing the same thing :/

[fast roost]

Hi

Is there any support that is Turkish?

[pale pilot]

Nope

[fast roost]

Well, can you help me?

I speak translation.

I added the bot to my server, but I don't know how to set up the Ticket tool bot.

[swift pumice]

If i want to ping specific roles when ticket is open, whats the best route to go? Just add the role into the panel message?

[pale pilot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[swift pumice]

Thank you Simple

[thorn umbra]

Same here.

[worn surge]

Run $debug, does that bring up any issues?

#🎫│make-a-ticket

i'd suggest making a ticket then or waiting for someone from support to see ur message

[pastel ruin]

why i can't manage my server on the website it always ask me to reinvite the bot on the website when it's been month its in my discord server

[worn surge]

perhaps #🎫│make-a-ticket, it could be a website issue maybe

[pastel ruin]

in #🎫│make-a-ticket it ask a reason for partnership request

[finite mountain]

Yeah i have the same issue..

[thorn umbra]

Every time I do something it says Missing permission

[inner aurora]

bot is restarting i think

[thorn umbra]

Oh okay

[plucky trout]

I cant manage the panels on my server

[finite mountain]

bot is restarting

[plucky trout]

Ahh ok

How long ?

[finite mountain]

idk, the bot is going on and off for me 🤷‍♀️

[plucky trout]

for me the Bot is online but when I go to the panel configs I only come to the home website

and not in the panel configs

[haughty pasture]

Same... there is only a button for invite but the bot is already on my server.

[plucky trout]

exact

[haughty pasture]

Just wait a bit

[upper flower]

#689208572806299799

[pale pilot]

General options @jade topaz

[dire jay]

Hello

So i have an option

problem*

with the vebsite

website

[waxen fog]

when I try to manage my server it sends me back home

[dire jay]

when i click on manage server it takes me to the front page

yups same

[jade topaz]

Hi, i need with how can i ping a role in the tickets??

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[upper flower]

beat ya to it @pale pilot

[jade topaz]

i need the ID of the role or the name only

[pale pilot]

Name

[wet pasture]

How to I use my custom Tags

[inner aurora]

@wet pasture https://docs.tickettool.xyz/en/dashboard/tags see this

https://docs.tickettool.xyz/en/dashboard/tags

[ripe isle]

The bot on my Server is not working

[inner aurora]

How so?

[ripe isle]

IT is active but does not respond to commands

[inner aurora]

Can you run $debug in your server?

[ripe isle]

IT is not working

[inner aurora]

try @pseudo glen debug

[ripe isle]

Okay

[inner aurora]

Did that give you anything?

[ripe isle]

No, IT is still not working

[inner aurora]

what is your server's name?

[ripe isle]

I AM from Poland and the name is Społeczność MiiM i znajomi

On my second Server everything works

[inner aurora]

@ripe isle try now

[ripe isle]

Okay

Now IT is working

[inner aurora]

you had the premium bot enabled but hadn't invited it

[ripe isle]

Thanks

My other friends was doing something but stopped

Thanks. Sorry for my English. I AM on phone

[lofty sonnet]

hi I have a problem, my users can access the page to create a ticket but when it clicks on the emoji, the ticket is created and I do not access it

i cant see the ticket channel

[worn surge]

Do you have one of the support roles that you setup on the panel?

[lofty sonnet]

support groups work, it’s just for classic players that its not work

[worn surge]

So the person who makes the ticket is unable to see the ticket when it is created?

[lofty sonnet]

yes

[jade topaz]

anyone know how to reset ticket counter?

[upper flower]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[upper flower]

put "Ticket Count" to 0

[jade topaz]

ah under general, perfect, thank you good sir

does it register discord fonts out of curiosity?

Könnt ihr deutsch?

[stone coyote]

the bot's in my server

but they keep saying invite server and not manage

[high heath]

^ same issue here

[finite canyon]

same

[royal crest]

ok so im looking at the panel to select a server i see the server i invited the bot now it wont let me config the server?

[bright surge]

#689208572806299799

api is down

[royal crest]

ohh

[upper flower]

@royal crest @bright surge @stone coyote
Are you still having problems?

[stone coyote]

Yes

[royal crest]

Let me check

[upper flower]

Relog and then see

[royal crest]

It’s fixed

Just refresh the screen

[stone coyote]

oh

ok its fixed, thanks

[bright surge]

no im good now

[strong shadow]

I'm trying to ping a role, I do {@(role name)} but it doesn't work?

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[bright surge]

thanks lad

[inner aurora]

lad?

Dev is a lad now?

@upper flower you've upgraded!

[strong shadow]

https://gyazo.com/8c592468e2a6334c0a1ce9fc788c341c

What are wrong there?

[royal crest]

How do you setup make a ticket

[inner aurora]

is your role @staff or @Staff?

[humble sequoia]

https://docs.tickettool.xyz/en/general/setup

[inner aurora]

@royal crest ^

[strong shadow]

Does it have to be caption letters?

[inner aurora]

The name must match exactly, capital and lowercase letters

[strong shadow]

Oh, ty.

[proven void]

If I have a panel pinned in a channel, when I resend the panel after updates, shouldn't that just update the existing pinned panel? In my case, it's creating a new panel

[alpine hamlet]

Hey, I had the ticket tool in my server and then I kicked it... Now I can't get it to join my server again

What do I do?

[jade topaz]

Hey there

Is there a possible way to get the newly made "Verify tickets" under the tab #verify?

instead of it being all the way on top

like right under Verify and above VC Verify

I would like to see the opened verification tickets there instead of all the way above like mentioned before 😛

is there a way for transcripts to be autosaved when ticket is getting deleted/closed

[humble sequoia]

-- moved to ticket --

[knotty pier]

is there a cmd that send the transcript to the person who open the ticket in dm?

[summer radish]

is it possible to change the color of the embed?

[modest rivet]

How are y’all moving situations (“-- moved to ticket --”) from #🆘│community-support to tickets?

[modest rivet]

Yes, but you need ticket tool premium.

[jade topaz]

How do you make a created ticket appear under a specific category

@thin marlin

[thin marlin]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

Because my ocd levels are rising

Thanks @thin marlin

[thin marlin]

No problem.

[jade topaz]

Umm I need help

[jade topaz]

I can't use the command $help at my dc ??..

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[jade topaz]

hello!! i want to change the description of the ticket like when i open the description shud be diff not supoort will come shortly

[twin helm]

Does somenone knows how to do this in a discord? Like have all the options you want in only one panel?

[kindred fable]

Hey, I’m not able to find my server!

[cursive frost]

Hey, I have a problem when I click on the reaction the ticket Don't open

[jade topaz]

my discord server is not appering at the manage server

[jade topaz]

Hi guys everyone with normal roles are able to see everyones tickets

how can i change this

[lyric flint]

it doesn't create a reaction when I send the panel

i tried multiple times and it's still the same

[radiant moss]

Log in and log out

[night cliff]

Hey all.

Anyone confirm the free version of ticket tool offline?

Tickets aren't being created all of a sudden when reacting on icon.

[upper flower]

Well does it show offline? @night cliff

[unborn shard]

Can someone help me? I wanted to have the ticket board installed everything so far I now have to select a channel because I don't see my support clamp, what can I do

[night cliff]

Hey sir.

Sorry for my ignorance.

Not sure where to check this. 😅

Omw sorry its shown right at the top of this discord. (Wow im stupid sorry !🙏)

[worn surge]

Wdym by support clamp?

[jade topaz]

Hi All, How do I make it so that the Staff members in my server get pinged when a new ticket becomes available?

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

thank you

[unborn shard]

Can someone help me? I wanted to have the ticket board installed everything so far I now have to select a channel because I don't see my support clamp, what can I do

[inner aurora]

Pew

Pew

Pew

[odd ridge]

is the site down ?

[unborn shard]

yes

[odd ridge]

epic

[mild island]

I can reach the site without problems

[odd ridge]

i get 504 error

lost gateway

[mild island]

It's just a bit slow but it's working

[jade topaz]

When i say on my discord in the chat $help it don't works

[worn surge]

If you run $debug what does it say?

[jade topaz]

@worn surge wait

[worn surge]

Ok

[jade topaz]

@worn surge it says nothing

[worn surge]

Did you change the bots prefix?

[jade topaz]

No how do i do that?

[worn surge]

You can change it in the panel, but you don't need to. I was just seeing if you were running the command correctly.

I'd suggest opening a support ticket in #🎫│make-a-ticket

[jade topaz]

Ok

[worn surge]

👍 Hope you get it fixed

[astral scarab]

Hey is there a way to limit the ammount of a certain type of ticket open at once, for all members? Eg: only 7 “suggest a feature” tickets can ever be open at once?

Time sensitive question.

[upper flower]

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[astral scarab]

I dont mean per person.

[upper flower]

not for tickets. just per person

[astral scarab]

So theres no way to do that?

[upper flower]

Not at this time.

[astral scarab]

There really should be. How do i suggest that?

[upper radish]

I cannot get the ticket bot to add the reactions I chose for opening/closing tickets. I did all the debug things it said but it still isn't working? I have premium

[upper flower]

did the bot reply when u did debug?

[upper radish]

It showed all the information yes, and all marks were green

[jade topaz]

i cant send panel

when i try to send he say $debug i dont know what

@upper flower what am gonna doing

@inner aurora

[inner aurora]

Why ping me?

[analog thistle]

@jade topaz (! 么 Ahmed♛#0808) has been warned for: pinging staff...

[jade topaz]

fu*/ck ur a/ss

@upper flower su/ck my dic/k

[analog thistle]

@jade topaz (! 么 Ahmed♛#0808) was banned for: piss off

[upper radish]

If I just change the reactions back to the regular ones will it fix it? It's not really a big deal to customize them.

[upper flower]

Open a ticket and Ping me

[royal crest]

how do you make the tickets go ina. Certain catagory

[upper flower]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[royal crest]

Ah ok ty

[random peak]

Hi how can i creat a panel on mobile

[worn surge]

You have to create them through the website

And then you can post them to a channel via your server, or the website

[turbid bear]

Hello!

Having difficult with the tickettool. When I try to assign the panel to a ch it says an error and to run $ debug. However, that command doesn't work (without the space). Nor does any command with the $ prefix. I already tried to remove the bot and add again, but it's not any better

[prisma silo]

So i always wondered.. how y’all made that panel on this server?

The different languages is for sure an image but what about the emojis and it’s different tickets

[royal crest]

so im in the ticket control panel and im trying to send my tickets to a catagory, but when i click on the drop down menu i dont see the category that i made

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[pale pilot]

@prisma silo

[pale pilot]

Refresh the page

[prisma silo]

Very much appreciated!💪🏼

[royal crest]

i have multiple times

[quiet frigate]

the person who makes the ticket cant view it

[unborn crescent]

Is it possible to make it so other people and do /claim to unclaim it from another person in claimable tickets?

[radiant moss]

Check the permissions

[radiant moss]

Yes. Under claiming options there is Only the user who claimed can un-claim

[jade topaz]

What's the setting name for the cool-down for each ticket opening?

[weak harness]

Hi! We've gotten player reports that they are opening tickets and they cannot be found anywhere on our discord server. Mods have tested it and it works fine for us, but I was wondering if there's anything that would cause this or a way to fix it? Server ID is 293801273734725632 and shard is 174 if needed 😄

[jade topaz]

How do I close a ticket directly without confirming?

[distant quartz]

$Multipanel

How do multipanels work again?

can someone tag it pls

[jade topaz]

Hello?

[untold river]

Hello,
I am an admin of a server. The owner subscribed to premium. The bot does not respond to my commands but others can use it
I invited the bot to my own guild (the normal bot) there it does not respond too

[humble sequoia]

Troubleshooting

If the bot is not working properly, try the following steps:

1. Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.

2. Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.

3. While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

[pale pilot]

Check 2 @untold river

[fresh flicker]

closed tickets dont go to the closed tickets category, they stay in the opened tickets category, any solution ?

[worn surge]

Check your panel settings. Do you have a closed category setup? Does bot have perms needed to move channels?

[fresh flicker]

yeah

[agile canyon]

I like to ping our coleaders and leaders when someone opens a ticket
But its not mentioning,i use @coleader and @leaders
What should i do??

[worn surge]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[worn surge]

Put {} either side of the rolename.

@agile canyon

[fresh flicker]

harrison, all perms are okay, idk why

[agile canyon]

Thank you harrison

[worn surge]

Perhaps #🎫│make-a-ticket

[fresh flicker]

the bot was working so nice this whole week, now it started to mess up idk why

[lament brook]

Hola, I'm a admin in a server with the free bot, People in the server are unable to create new tickets (They don't open after the reaction has been sent) but people with Admin powers are able to open tickets. Any idea what might be causing it?

[grizzled glade]

How do I get the opening ticket message to ping the support role?

[pale pilot]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[grizzled glade]

ahh thank you ... I worked out I could do it another way ... <@& role_id >

[pale pilot]

Yes, that's possible too

[grizzled glade]

But thank you for your help

[pale pilot]

@lament brook check your server configs on your dashboard role for blacklisted roles

[lament brook]

No blacklisted roles.

oop I lied,

The owner blacklisted the Everyone role -_-

Thanks 😂

[pale pilot]

Well that's not going to do any good lol

[grizzled glade]

I'm trying to use 1️⃣ and 2️⃣ but the reactions don't load, anyone got any solutions to this?
Also, are we able to use the rest of the discord emojis? Seems to be a lot missing from the selector box

[austere mantle]

I'm trying to let all of the server bots see the tickets

but I don't know how to

[pale pilot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[pale pilot]

Give them a support team role

[austere mantle]

thank youu

[jade topaz]

Hi there,

When my members (and myself) click the reaction envelope a ticket does not open. I've tried resetting the bot several times and I'm at a loss. Any suggestions? The bot works fine on my test server.

[jade topaz]

Heyy

[junior galleon]

How do I set up this bot

[pale pilot]

Checkout #573205317870157855 @junior galleon

[agile kernel]

Anyone know why a normal user can't see ticket tool in my channel? Admins can

[radiant moss]

Make sure they have the ability to view the channel per there role

[abstract sinew]

is there a way to embed custom emotes into the panel message

[jade topaz]

Hi there, how can I save logs of tickets?

Is there a way they save to the webpage or in the server?

Just so I can read what happened in each ticket if needed.

@jolly ginkgo

[glass otter]

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[calm peak]

how do i make/edit a embed that pops up when the ticket is created

or is that even possible

[empty apex]

What do You mean?

[calm peak]

like when someone opens a ticket how do i edit the message that sends

[empty apex]

You neef the dashboard and there you need to make a panel

[calm peak]

yes

[empty apex]

And in the panel YOU van edit al the messages

[calm peak]

in what section

[empty apex]

Butt There are messages that YOU can only edit with premium

In the panel settings

[calm peak]

oh

[empty apex]

And then Thérèse is a menu and 1 of them is it

[edgy ruin]

Ticket tool just stopped working

I ran $debug a couple times to see why it wont make a panel, thats another problem. It has read messages but it still wont work

[upper flower]

You need to give it all the permissions

[edgy ruin]

Yeah, I did.

Simple helped me.

[rare saffron]

Is there a way to make it where the message is also a reaction role message in the opened ticket channel?

Is there a way to accomplish that?

[mighty wing]

is there a way to make a specific role able to see tickets being made? like for example i want a role called "ticket-checker" to see the tickets made and respond to them

[drifting trail]

omarsalah#1805 was kicked | spam

[olive glen]

hello can you help me I have a very urgent bot problem.

[inner aurora]

Shoot

[olive glen]

@inner aurora Can you help ?

[inner aurora]

Ask your question first lol

[olive glen]

I think I messed up the settings from the bot site, now the bot is not working. I want to reset the settings. @inner aurora

[inner aurora]

Lets try to figure out what got messed up. What is the name or id of your server?

[olive glen]

Can I send you a private invitation?

794935044015259658

id

[humble sequoia]

How to disable the premium bot

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

Premium features will still work on the normal bot.

TicketTool.xyz - Ticketing without clutter

[inner aurora]

Do that please 🙂

https://tickettool.xyz/dashboard/794935044015259658/server-configs

[olive glen]

What am I going to do here?

[inner aurora]

To disable the premium bot you will have to go to the Dashboard -> Server Configs -> Premium bot -> And on the right-hand side disable the "Use Premium Bot" setting.

You'll need to select the free version (highlighted in blue) and click save

[olive glen]

yes ı did

[inner aurora]

Great! Now try using Ticket Tool and see if its working for you

[olive glen]

yes yes it worked thank you very much

🙂

[inner aurora]

Np

No thanks on the friendship

[olive glen]

If there is a problem, I will come here again

[inner aurora]

sure deal

[exotic sigil]

how do i set up ticket tool on my server

[upper flower]

#573205317870157855

[rare saffron]

@inner aurora

[inner aurora]

@rare saffron ?

Please don't randomly ping me or other staff

[rare saffron]

Sorry i saw someone else pinged you i was just wondering as a premium member Is there a way to make it where the message is also a reaction role message in the opened ticket channel?

It was not random i apologize for the ping

Anyone?

[exotic sigil]

how to you edit the ticket messege?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[wraith bloom]

hello can anybody help me. who everything get Direct message when is this feature turn on. Send Direct Message when ticket created
or what role that bot respond. only admins or only who own server or who own that bot ?

i need tickettool to send msg to DM all admins on my server when ticket is open.

(i got premium active.)

[narrow knot]

any way to get ticket tool to ping roles when ticket opened?

[edgy ruin]

I think you need ticket tool premium

Not 100% but im guessing

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[edgy ruin]

Is there a way to make custom commands?

[pale pilot]

You can create tags. You can find it on your dashboard

[edgy ruin]

Thanks!!!!!

[cyan dune]

hi guys, I set up the bot and was able to access the admin. But now it just goes to the home page every time

[lyric cliff]

Hello. Is anyone else having a problem when closing tickets? They're staying in the same category that they're opened in

The bot has all the permissions and it's set up alright

[sweet steeple]

Hello, it the ticket tool premium down? no tickets are working

[humble sequoia]

Pong! Latency is 179ms. API Latency is 81ms

[jade topaz]

its working

[neon sail]

How do I add multiple reactions to create different tickets, like in #🎫│make-a-ticket ?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[random loom]

I cannot access the ticket tool via the webinterface it always says invite and stays there no matter if I change the browser, use privacy tab or relog on all platforms.

no ... way it just fixed itself. thanks

[upper flower]

ahemm...

lol

[inner aurora]

haha

[distant quartz]

hey guys

how does the $claim option work?

$claim #channel ? 😮

[inner aurora]

$claim

$help claim

[humble sequoia]

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

[distant quartz]

Doesnt work this D:

[inner aurora]

Run it in the ticket itself

[pale pilot]

You also need to enable claiming first

[distant quartz]

Something else missing? its still not working

I think it has all permissions

[pale pilot]

Did you run $claim in the Ticket?

[distant quartz]

yes

[pale pilot]

Can you do $debug in the ticket?

[distant quartz]

https://discordapp.com/channels/509192800865353738/662692902245498910/795801110375563305

[pale pilot]

What panel are we talking about?

[distant quartz]

Do you need the channel name?

Or Panel from Dashboard?

😮

[inner aurora]

Panel name

[distant quartz]

𝐅𝐫𝐞𝐞 𝐆𝐞𝐦𝐬 & 𝐗𝐏! | #6

[inner aurora]

@pale pilot

[pale pilot]

Oh uhm

Did you create the ticket yourself? @distant quartz

You cannot claim your own tickets

[distant quartz]

https://discordapp.com/channels/509192800865353738/662692902245498910/795809925414649866 @pale pilot doesnt work with other tickets either

[pale pilot]

Make a ticket please and send an invite link there

[cyan epoch]

for the message im using for tt, whats the thingy to ping a role? for example: @staff will be w you shortly

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[grim merlin]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[grim merlin]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[grim merlin]

$help add

[humble sequoia]

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

[grim merlin]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[grim merlin]

$help update

[humble sequoia]

How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

[grim merlin]

Well what the heck

[upper plinth]

So if a panel is called something let's say it's called partners and would it be possible so if someone opens a ticket it says that's the ticket is from the panel "partners"?

[hybrid dagger]

With a Premium Subscription its possible.

[rustic flume]

Yo

Can someone help me i invited the bot to my discord serv3r

And idk how to create a tick thing

Ticket thing where ppl can create tickets

[nova dragon]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[rancid token]

Hello, is there anyway I can find out a specific users active open tickets?

[jade topaz]

Hi, is there any way to save all logs in a channel?

[true orbit]

السلام عليكم

[sand prism]

vaa alaykkm slm

lol

[ivory crystal]

@AdYou™ nasıl çalışıyor

@AdYou™ nasıl çalıştırılıyor

[ivory crystal]

help for setup

[fathom bluff]

Hi, I don't suppose anyone can help me please. I purchased premium ticket tool and invited the premium version and removed the free one but it is not in the list to pick and save as mentioned so I cannot seem to get the premium working. Thank you in advance

[radiant moss]

On the dashboard under server config switch the drop down menu from free to premium

[humble sequoia]

https://tickettool.xyz/manage-servers

[pale pilot]

@fathom bluff make sure the premium bot has enough permissions in your server

[devout musk]

Ok i dont know how but:
On first panel claimed ticket work in 100%. After claim ticket other people cant write(only claimer and ticket creator can write)

But with same permissions on secound panel after claim all can send message for 10 secounds

[drifting trail]

Channel Locked

🔒 Locked during restart of primary bot. Check out #689208572806299799 \

[drifting trail]

Channel Unlocked

🔓 Welcome Back! sorry for the wait

[fathom bluff]

@pale pilot @radiant moss Thank you for the reply, most appreciated. The problem I have is I purchased the premium bot this morning and invited it as I only had the free one and under server configs there is no option to pick the premium bot it is greyed out and only has the free version I can pick from.

[upper flower]

You need premium in the server

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[fathom bluff]

@upper flower Found the key. Thank you so much, most appreciated.

[rocky merlin]

Guys instead on writing $open for the bot is there a way like in which if a person wants to create a ticket he can simply make it by reacting to a message??

[radiant moss]

#573205317870157855

[heady latch]

how do i set up the bot to go to a specific category when making a ticket instead of all the way at the top?

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[rancid herald]

my transcript keeps saying failed to save

[tawdry sage]

Hi guys sorry if this has been answered before but is there a way I can mass delete some tickets but not all of them?
I have the Premium version of the tool if that helps.

[tawdry sage]

I know about the delete and close commands but I'd have to put it in over 200 tickets to remove them all

[tawdry sage]

Make sure the Ticket Bot has perms for the channel in which you're trying to save it in

[rancid herald]

OH WAIT

I CANT PING PEOPLE

i’m so sorry

oh wait

[tawdry sage]

Same thing happened to me 😂

[rancid herald]

lmaoo

how much is premium tho?

[tawdry sage]

£5.50 per month or £55 per year

[rancid herald]

that’s so cheap

nice

[tawdry sage]

yh especially if the tickets help you make money

[rancid herald]

i use mine for warn removals and support lmao

[upper flower]

How can I help?

[tawdry sage]

Could you help me with the question I put above Developer?

[upper flower]

uhh just spam $delete in the tickets you want deleted 🙂

[tawdry sage]

Is there any way to do more than one at a time?

[upper flower]

Not at this time.

[vestal holly]

So um in my server my members can open a ticket

[upper flower]

1. Make sure bot has perms
2. Make sure @ everyone isnt blacklisted in server configs on dashboard

Did u need assistance? @rancid herald

[vestal holly]

it still didnt work and the bot has admin

only i can open the envelope so its not helpful

[upper flower]

how are u testin this?

[vestal holly]

my friend

[upper flower]

Open a ticket

[rancid herald]

someone else helped me out but thank you!

[upper flower]

Okay great!

[vestal holly]

i opened one

the support roles are tutor and owner

and even tutor can open it

[spare gale]

@vestal holly Make it so the tutor role can’t open it...

[vestal holly]

@spare gale how do i do that

[spare gale]

Uhm...

😅

@vestal holly Do you do it using a reaction or command?

The ticket making...

[vestal holly]

Reaction. I think

[spare gale]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[spare gale]

Add the role to ‘Disabled Roles’

Don’t forget to save.

[timid sequoia]

I can’t add the bot it won’t let me

[spare gale]

$help invite

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[spare gale]

What do you mean?

Do you get any errors?

[timid sequoia]

Like I invite it but it not joining

[spare gale]

Go to your server settings -> members -> search for the bot.

[timid sequoia]

Ok

[spare gale]

It’s possibly there, but invisible because of the perks...

[vestal holly]

@spare gale is there anything against bad pfp?

@spare gale It auto closes

[spare gale]

What do you mean?

[spare gale]

???

[vestal holly]

Like My friend clicks the envelope and it goes back to 1

[spare gale]

Yes... It is supposed to... If I am right it doesn’t makes a ticket...

[vestal holly]

Yeah it just dosent make the ticket

[spare gale]

Most likely because your friend has a role that you added to the disabled roles.

😂

[vestal holly]

no nothing is in the disabled role

[spare gale]

Then the bot doesn’t has the permission to add the ticket

Run $debug in your server

[vestal holly]

But i can use it

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/796128706024308747

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
153/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Jarvo#0001
User ID:
480779413311455252
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
95

[spare gale]

It shows the permissions the bot has

[vestal holly]

oh

they all have check marks

[spare gale]

$help permissions

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[spare gale]

$help permission

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[spare gale]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[spare gale]

^ignore

Wrong type of permissions.

[vestal holly]

ignore that one?

[spare gale]

Mhm.

[vestal holly]

oh ok

[spare gale]

Anyways, make sure the bot has the permissions to make a channel etc

[vestal holly]

It has admin perms with everything checked

[spare gale]

Weird...

I suggest making a ticket in #🎫│make-a-ticket

[vestal holly]

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
User name:
User ID:

Permission Level:
2 - Ticket Tool Admin
Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵
Prefix:
$
Premium Status:
Free
Current shard:
20
API Latency:
23

[spare gale]

I might see something over my head... Or there is something you ain’t telling me...

[vestal holly]

What could i not tell you

[spare gale]

No idea.

Make a ticket in #🎫│make-a-ticket

[vestal holly]

CAn i try and inv you and you try and make a ticket you can leave after

[spare gale]

Support can. I can’t...

[vestal holly]

ok

[spare gale]

It’s not part of my jurisdiction.

Sorry!

[timid sequoia]

How do I get a reaction for my bot?

Jarvo#0001

Coralias#4028

[radiant moss]

wdym

[timid sequoia]

Nvm

[radiant moss]

kk

[jade topaz]

how do i make it so when i open a ticket it says william as channel name

[radiant moss]

Under ticket options there is ticket open and ticket closed. They are both premium features

[jade topaz]

Yeah I’m ._.

How do I make it so when I open a ticket it says the name of the user who opens a ticket

[tropic widget]

how can i skip the confirmation at the end

[radiant moss]

I think you are trying to get the name of the person who opened it as the name. If so you can use the variable {user_name}

[finite egret]

how do i make it so when someone opens a ticket i can pick people who can see the ticket

[inner aurora]

$help support @finite egret

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[finite egret]

thank you

one last question, when i go to the ticket tool page to manage the server i cant see a server which my friend made and he gave me permission to do everything in the server, it will let me add the bot but after that the sever just disappears, i have tryed relogging

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[finite egret]

i have already tried relogging

[modern orbit]

i neeed help
i am trying to set it up
but i am at the part after creating the panel it says type $debug in the channel
but it gives me an error
then it dmed me a link
to request but idk where

[floral ravine]

my prefix is set as the default "t!" but when I type a command "/open" for another bot, it still interacts with the ticket bot. Even tho I made sure the ticket bot has ZERO permissions on the channel that I want to use the other game bot on

[glass otter]

The default prefix for @pseudo glen is $

[glass otter]

That's because he can't speak in the channel. Fix the permissions to allow @pseudo glen to speak in the channel

[floral ravine]

oh good to know, thx. Any idea how I can disable the "/open" command?

[glass otter]

Are the /open a Discord command ?

[floral ravine]

/open

nope, plus when I did it, it specifically opened a ticket

[glass otter]

Is ticket tools who create the ticket ?

[floral ravine]

ya

[glass otter]

Hum... That's a new Discord functionally to allow bots create a Discord command. I don't know how to resolve that bug... Maybe create a ticket to have a best support in #🎫│make-a-ticket

[floral ravine]

did so, just thought I might try the community first, I highly appreciate

[jade topaz]

Got it

[prisma hawk]

hi

how do i change message when i user creates a ticket?

[graceful valve]

How to I make logs for ticket tool?

How to I make logs for ticket tool?

[upper flower]

Wrong bot. That screenshot is not @pseudo glen

[spare gale]

[solar peak]

Hello

i just bought premiuma
and i want to invite the bot to the server

the bot is on my server rn but i cant log into the settings

it says "Invite" but i already invited the bot

[digital lotus]

It seems bugged. I cannot see server in it even though I have dashboard role.

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[digital lotus]

I logged out and in like 8 times.

[radiant moss]

Well the bot is having issues at this time so you may not be able to control your server #689208572806299799

[drifting trail]

Channel Locked

🔒 Locked during outage! #689208572806299799. and DONT go into general and ask about it either..

[drifting trail]

Channel Unlocked

🔓 welcome back

[crimson veldt]

Hey i have a question how can i make that only ticket creator and moderation can see ticket? Now all members can see opened tickets

[glass otter]

You have to disable the Keep Visible option

[crimson veldt]

ok thanks

:/ nothing changed

[wheat cloak]

Hi! I was trying to set up the bot in a server and it doesn’t say it’s on my server list when I go onto the website

[glass otter]

Ah you save the modifications ?

[glass otter]

See below

[wheat cloak]

okay ty!

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[crimson veldt]

yep and nothing changed

[glass otter]

Have you create a new ticket ?

And check mayby the parent permissions

[woeful skiff]

Why won't the panel end?

Send

[glass otter]

Run $debug in the channel

[grim merlin]

I have the support team set up for each panel, but I’m not able to see the ticket when I make it! Even the room isn’t showing up for the member that opens the ticket. 🥺 the dashboard teams can see it, but not the support teams. Category and channel roles are all open. Idk what’s wrong

[graceful valve]

How to add ticket logs?

[jade topaz]

I need some help. How do I make it to where it pings staff when a ticket is created?

[zealous heart]

Hello! Is there a way to change timer for deleting, instead of five seconds?

I would also like to have the transcript be attached in the ticket upon closing, but I get an annoying message saying "Transcript channel not found, Saving here.
For info on setting a transcript channel run the command help transcript" and I am fine with that, but everyone can see that warning message?

[radiant moss]

dont think you can change that even with premium

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

How does one have multiple reactions to a single panel, i.e. reacting to an emoji based on a specific game support is needed in and having a ticket created?

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[radiant moss]

like this?

[jade topaz]

Yeah exactly, thank you @radiant moss

[radiant moss]

yep np you can see #🎫│make-a-ticket for the actual one. And this is a premium feature

[surreal bramble]

How do I choose where new tickets are located? As default, new tickets are just located in the very top of the list?

[inner aurora]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[jade topaz]

the dashboard wont show the server im trying to setup

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[surreal bramble]

Perfect. Thanks!

[royal locust]

hello

[crude oriole]

Guys how can i install the bot and how to make role that see the ticket,,?

Bros ithink my brain is off

Send help

[royal locust]

gow can you make the bot ping my staff

[glass otter]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[surreal bramble]

Is it possible that when a user chooses to lock a ticket, even though the ticket might not be deleted, can they get "forced" to view another text channel immediately, without still being in the ticket?

[inner aurora]

No. You can’t control the discord client like that

[surreal bramble]

Alright

But can you control that they can't see any messages in that channel, after they've closed the ticket, even though there are messages in there?

I thought this would do it. But apparently it doesn't..

[jade topaz]

How do i change emoji for for tickets

[surreal bramble]

You need to have premium for that. If you do have that, you can change it here:

[viral topaz]

Can anyone tell me how to make the transcript command work?

[viral topaz]

I would also like to know how to save a ticket.

[jade topaz]

Hello

I’m a mod at the server and I got permission from owner to add this bot, but when I want to start setting it all up it does not show the server even after I relogged in

[viral topaz]

I am the owner in my server. I am also the creator of it.

[jade topaz]

What does that mean

[viral topaz]

I am the owner and creator of my server.

[jade topaz]

How does that help me set the bot up

[viral topaz]

Not this server. I am talking about a hangout server I made in 2019. And I know it doesn't help, but I just wanted to let you know that the bot is a bit bugged. It won't even update any of the counters I set up with it.

[jade topaz]

I think I joined it

[viral topaz]

Wait. I was thinking about the member count bot, nevermind. Sorry about that.

[jade topaz]

Like yesterday, did some spamming and got banned

[viral topaz]

I'm just having trouble getting the transcript command to work and I'm also trying to figure out how to save a ticket.

[jade topaz]

It says for me that it does not see the server

[surreal bramble]

Make sure it got all the permission it needs.

I had the same problem for a minute, but then I just gave administrator permission to the 'Bot' role I've given to all my bots

[viral topaz]

I gave it admin when I invited it.

[surreal bramble]

Oh have you requested the panel to join a channel?

[jade topaz]

How does giving administrator to bot help it see the server

[surreal bramble]

I thought he/she meant he couldn't make it do anything

[viral topaz]

No, it's just not letting me use the transcript command.

[jade topaz]

U need premium..

[viral topaz]

Oh, nevermind. I'm just stupid. I had to use it in the actual ticket.

[jade topaz]

To use it

[wheat crane]

Can someone explain the difference between transcript channel and logging channel in the logging options page?

[surreal bramble]

Help: Users permission of a clossed channel
Let's say a user have just closed a ticket.
Now, as soon as the ticket is closed, the user sees this:

Is it possible to make the user unable to see the message history in the channel, so it's just blank?

I thought this would do the job, but apparently it doesn't..

[viral topaz]

Looks like I figured out that the transcript was how I save the ticket

[jade topaz]

HELP I can’t see the server

[surreal bramble]

Transcript is a log of what has been written in the ticket.
Log is what actions your support team or the user making the ticket has taken.

For instance: Every time a ticket is created, locked or deleted, this will be logged in a logging chat.

But the whole conversation between your support team and a user will be in the transcript.

[wheat crane]

Thanks for the response Mika. I'm looking to put these into a private channel. Is that possible?

[surreal bramble]

Absolutely. I've done that. Only my server admins can watch that channel. Not my mods.

[jade topaz]

Is it possible for me to get assistance

[wheat crane]

@jade topaz have you opened a ticket yet? #🎫│make-a-ticket might be your best help here

[wheat crane]

Would it be possible to get a hand? I can shoot you a PM if you're okay with that. Can't quite seem to get it figured out.

[surreal bramble]

Yeah, give me a minute

[vapid steeple]

is there a cmd to get a link to invite the bot?

[wheat crane]

Thanks. Shoot me a message when you're available. I'll make sure to venmo you for a drink or something.

[wheat crane]

To invite it to a specific channel?

[vapid steeple]

i wanna invite him to a server yk

[wheat crane]

https://tickettool.xyz/

Here's the link to the site to invite it. Permissions have to be setup accordingly

Not sure if that helps.

[vapid steeple]

yeah thanks xD

sry for my bad english ^^

[wheat crane]

Your english was incredible. Glad I could help!

[vapid steeple]

thx

[dreamy silo]

Heyo. Is it anyhow possible to create a panel that has multiple reactions? Reaction = ticket category?

[sleek moss]

Hi, another admin on my server has added this bot. I have added a new role today which I do not want to see the open tickets. How do I do that?

[rotund kite]

That's a feature feature.

$multipanel

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[rotund kite]

Uhh, they shouldn't see it defaultly, otherwise turn keep visable off.

$kp

$kv

[humble sequoia]

**How to turn off Keep Visible**

**About Keep Visible**

"Keep Visible" will disable any permission changes to the @everyone role, allowing everyone to see into tickets.

**How to disable/enable it**

Head over to your Dashboard -> Panel Configs -> Settings --> General Options -> Keep Visible

NOTE that @everyone can type aswell if it has permissions to send messages

[rotund kite]

Turn it off, otherwise if it is a support role, remove the support role in support roles.

[sleek moss]

i will try that

thanks

[dreamy silo]

Thanks! Didn't see it mentioned on the deashboard.

[rotund kite]

Oh, if it is marked with a diamond, it is premium.

There's a heap of ways to get free premium.

Including getting premium from upvoting the bot doing the $vote command in bot commands, or grinding #762830607096872984 coins, or there's sometimes a giveaway on, or if BattleEye decides to spam out free keys.

[vapid steeple]

how many Ticket-Tool partners are there?

[rotund kite]

not sure about that, you can partner if you meet their requirements via #🎫│make-a-ticket, the partnership request panel is at the top.

Scroll up to see

[vapid steeple]

yeah i've seen

but there are no requirements written...

[rotund kite]

They'll see if you fit them.

React and make a ticket, they'll see if you meet the requirements.

[vapid steeple]

ah okay

[rotund kite]

They're mostly partnering servers at this scale.

The size of about 10,000 members server.

[vapid steeple]

okay

[rotund kite]

Or more, but you can make a ticket then they'll see.

[vapid steeple]

thx

[rotund kite]

yw

[vapid tiger]

Is there a limit with premium for the message embeds?

[vapid steeple]

yes

2048

[vapid tiger]

2048 what?

[split crane]

Is it possible to make the bot to ping a role that you want to get pinged everytime a ticket is created?

[radiant moss]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[radiant moss]

2,048 characters for the embed message inside the ticket

[vapid tiger]

tyty

[split crane]

well and how can I get a linked vote added to my votes for the bot?

[radiant moss]

like for top.gg?

[split crane]

yes

[radiant moss]

To link use $vote link (@user or userId)

[split crane]

can I type a command here?

[radiant moss]

#655832608835502080 preferably

[split crane]

oh

[radiant moss]

so you would do $vote link @Jæger「ᶠᵘᶜᵏᵧₒᵤ」#9324

and that will link all votes to you

[split crane]

oh, why many users has like 3 currently votes and several linked/lifetime votes?

[radiant moss]

well life time votes is the total amount of votes you have done for the linked account. current votes are the ones that have not been redeemed. once you redeem them they get removed from you current votes but stay with your lifetime votes

[split crane]

what's redeeming?

[radiant moss]

you can get premium from voting! every vote is worth 12 hours of premium. once you get 6 votes (3 days) you can redeem the votes for a key

[split crane]

Oh now I figured out what it is and how redeems works, anyways thanks @radiant moss

[radiant moss]

Of course!

[graceful valve]

How do i make ticket logs for ticket tool?

Not premium

[radiant moss]

What do you mean

[graceful valve]

$$ ] Ticket Tool
BOT
01/05/2021

Dyablo#0007
Logged Info
Ticket: Ticket-0085 Action: Closed
Panel
Support
[2:40 PM]

Dyablo#0007
Logged Info
Ticket: Ticket-0085 Action: Deleted
Panel
Support
How to do logs like this

Cant send a ss idk why

[jolly quail]

Just a quick question.. how do I get ticket tool to have usernames as the ticket name? Figured {user} may work. But.. nope. Lol

[radiant moss]

try user_nickname or user_name

[jolly quail]

Ok ty

[radiant moss]

Let me know if either of those dont work

[jolly quail]

@radiant moss both work. Tyvm :)

[radiant moss]

Sweet!

[solar peak]

how to remove the reaction

the standart reactions

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[solar peak]

$help reaaction

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[empty apex]

You can edit it in the panel

[radiant moss]

Under reaction options. You can change all the different reactions. Please note this is a premium feature only

[solar peak]

I can only add a emoji but i cant remove one

[radiant moss]

it should switch it automatically

[nova dragon]

In the ticket tool voting system can I claim a specific number of votes? Or will it use all my votes

[little yarrow]

the option to send the transcript to a user by dm is it only for premium?

[upper flower]

correct.

[nova dragon]

In the ticket tool voting system can I claim a specific number of votes? Or will it use all my votes

[little yarrow]

oks, thanks

[upper flower]

all available votes

[nova dragon]

Ohhhh ok

Thanks

[sturdy panther]

How to setup ticket tool for tickets

[upper flower]

#573205317870157855

[nova dragon]

If I get premium and suppose my premium expires will all the functions of premium be available in the server still?

[slim trail]

I have a problem when I press my reaction to the ticket it doesn't go away from itself

@here

What could I do, or could anyone help me?

[nova dragon]

After you click the reaction there will be 2 more reactions available to click ✅ if you want to still keep the ticket click if you want to close it click ✅

[slim trail]

My reaction when opening a ticket doesn't go away with the others already, so I get in here in the support

[nova dragon]

If I get premium and suppose my premium expires will all the functions of premium be available in the server still?

[muted crater]

hi guys

when i try to create a panel i get this error:

i try to run $debug in to the channel but the bot don't respond.

is not a permission problem, i try

[rough sigil]

how to create a ticket to the server

[zealous heart]

I doubt it.

[zealous heart]

Perhaps a picture would help if you have confirmed the closing of the ticket, if two ways ticket is enabled.

[rotund kite]

umm, don't think the server will work.

[rotund kite]

React to the make a ticket reaction. Use #573205317870157855 for setup guide.

[rotund kite]

Make sure it has all perms if not already, make sure if you are not paying, use the free version.

[muted crater]

where i can check if im not paying?

[rotund kite]

Server configs

I am on premium plan so, if you're not, make sure it is free, or it won't work.

[muted crater]

thanks

[rotund kite]

it works now?

[muted crater]

yes

[rotund kite]

good to hear, 😄 Anymore issues, ping me here.

[honest mauve]

Gggg

[glass otter]

Hello. If I have @humble sequoia and I set a multipanel and the ticket claiming and the close when leave. If I lost the premium. Are all options staying or not ?

[upper flower]

They are saved but will not work

[glass otter]

Ok, thanks

[plucky creek]

hey, i have a quastion how do i give perms to roles so they can se the tickets?

[upper flower]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[jade topaz]

how do i solve this problem

[radiant moss]

run $debug in the channel

[jade topaz]

I do not know your language very much.

what does this mean

@radiant moss

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/796782560243482634

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
169/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
Tinyy#3205
User ID:
513792641016659971
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
78