#🆘│community-support | Ticket Tool Support | Page 282

primal path Dec 8, 2020, 4:22 AM

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bummer. thanks.

cloud perch Dec 8, 2020, 9:03 AM

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i need help

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i tried the premium trail and i changed the open ticket reaction the trail is finished and i can't open ticket

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help please

humble sequoiaBOT Dec 8, 2020, 9:19 AM

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Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

pale pilot Dec 8, 2020, 9:20 AM

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Disable the premium bot @cloud perch

digital lotus Dec 8, 2020, 9:28 AM

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Can we integrate this ticket tool bot under another bot?

pale pilot Dec 8, 2020, 9:33 AM

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no

cloud perch Dec 8, 2020, 10:02 AM

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pale pilot Disable the premium bot <@!600653750876766220>

how ?

humble sequoiaBOT Dec 8, 2020, 10:02 AM

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Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

cloud perch Dec 8, 2020, 10:08 AM

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I'm doesn't invite premium bot

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i just clicked on "Start 7 day Trail"

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@pale pilot

humble sequoiaBOT Dec 8, 2020, 10:17 AM

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Troubleshooting

If the bot is not working properly, try the following steps:

Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.
Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.
While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

humble sequoiaBOT Dec 8, 2020, 1:39 PM

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Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here
Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

serene escarp Dec 8, 2020, 2:00 PM

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@pale pilot

radiant moss Dec 8, 2020, 2:02 PM

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Please dont ping support team

serene escarp Dec 8, 2020, 2:04 PM

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Okay

digital lotus Dec 8, 2020, 2:29 PM

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How do I type custom emoji in 'Embedded Text" field ?

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📎 2020-12-08_19_58_11-Ticket_Tool_-_Panel_Configs_and_4_more_pages_-_Personal_-_Microsoft_Edge.png

pale pilot Dec 8, 2020, 2:36 PM

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@digital lotus use the $id command to find out the ID and insert that in the dashboard. Example: $id premium

humble sequoiaBOT Dec 8, 2020, 2:36 PM

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<:premium:662032717906444329>

premium

digital lotus Dec 8, 2020, 2:37 PM

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Thank you

icy galleon Dec 8, 2020, 3:24 PM

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commands pls

radiant moss Dec 8, 2020, 3:29 PM

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$help

humble sequoiaBOT Dec 8, 2020, 3:29 PM

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Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

radiant moss Dec 8, 2020, 3:29 PM

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@icy galleon

icy galleon Dec 8, 2020, 3:29 PM

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k

jagged beacon Dec 8, 2020, 3:38 PM

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my servers not showing up on my dashboard

humble sequoiaBOT Dec 8, 2020, 3:53 PM

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Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

mild island Dec 8, 2020, 3:53 PM

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@jagged beacon ⤴️

umbral mural Dec 8, 2020, 4:36 PM

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hi guys i need to talk with Arabs support plez

glass otter Dec 8, 2020, 5:06 PM

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#🎫│make-a-ticket

digital lotus Dec 8, 2020, 5:34 PM

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Is it possible to automatically move the user to the opened ticket channel after he/she has reacted to the create ticket?

solid stream Dec 8, 2020, 5:34 PM

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You would want to ping them

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otherwise there's no option to force them into that channel.

dusk robin Dec 8, 2020, 5:37 PM

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With the ticket limit is it the the amount of tickets they can open per day or is it forever. So if the open it once and the ticket limit is set 1, then they can never open another one?

solid stream Dec 8, 2020, 5:41 PM

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The limit is: currently open tickets

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so they can only have 1 ticket open at a time

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(Per panel)

dusk robin Dec 8, 2020, 5:42 PM

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oh ok thank you

cyan epoch Dec 8, 2020, 6:20 PM

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is there a way for when the ticket opens to ping a role beside just the user? like i want it to say: @staff will be with you shortly, or is that a premium feature?

inner aurora Dec 8, 2020, 6:21 PM

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$help ping

humble sequoiaBOT Dec 8, 2020, 6:21 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

cyan epoch Dec 8, 2020, 6:22 PM

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alright thanks mate

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hmm small bug

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every time i go into the panel, it logs me to the servers, where i invite/manage

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mkay ive reached the point to edit it, but the websites buggy, ill update if anything goes on

manic cradle Dec 8, 2020, 6:39 PM

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Hi got a problem with !add @user to my tickets. I cant mention users that cant see the ticket in the first place and the bot only gives me a Wrong syntax error? Have i screwed up a discord server setting that i am not able to mention users in channels they cant see and if so where is that option i cant seem to find it

fluid abyss Dec 8, 2020, 6:42 PM

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Is there away I can make it so that new a ticket is made everyone can see they ticket but can’t send messages useless their the one how made it. I want to use this for a bug report system

hybrid dagger Dec 8, 2020, 6:55 PM

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manic cradle Hi got a problem with !add @user to my tickets. I cant mention users that cant s...

You need to copy their full tag, for example: my full tag is @Darkedu#1137 then you can tag people that do not see the channel.

jade topaz Dec 8, 2020, 7:41 PM

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Why does the bot not work for me?

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@hybrid dagger

glass otter Dec 8, 2020, 7:47 PM

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What do you say with "not work" ?

humble sequoiaBOT Dec 8, 2020, 8:07 PM

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Troubleshooting

If the bot is not working properly, try the following steps:

Run the $debug command in your server, to check the permissions of the bot. Send the link you get to us.
Check if you have any Blacklisted Roles in your Server Configs. Any roles listed there will not be able to use the bot / create tickets.
While you're in your Server Configs , make sure that you don't have the premium bot enabled, without actually having premium or the bot on the server.

These are the most common issues. If your problem still exists, you can go to our Troubleshooting Page for more fixes.

midnight narwhal Dec 8, 2020, 8:23 PM

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If you purchase Premium for the bot is it for unlimited servers or is there a limit?

glass otter Dec 8, 2020, 8:37 PM

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It's for only one server I think

humble sequoiaBOT Dec 8, 2020, 9:16 PM

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Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

opaque estuary Dec 8, 2020, 9:47 PM

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I cant see a server what do i do?

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on the dashborad

split gorge Dec 8, 2020, 9:48 PM

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$help commands

humble sequoiaBOT Dec 8, 2020, 9:48 PM

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() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

opaque estuary Dec 8, 2020, 9:51 PM

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why can everyone in my server can see the tiket that someone makes

solid stream Dec 8, 2020, 9:52 PM

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$help support

humble sequoiaBOT Dec 8, 2020, 9:52 PM

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How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

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Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

limber egret Dec 8, 2020, 9:55 PM

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opaque estuary why can everyone in my server can see the tiket that someone makes

LOOK UP

opaque estuary Dec 8, 2020, 9:56 PM

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ok

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thanks

hasty musk Dec 9, 2020, 2:23 AM

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Hello, so I am unable to see when I create a ticket, I react to the panel, but nothing happens. I have channels that people can use the Panels in , but neither of the panels I have work

glass otter Dec 9, 2020, 5:59 AM

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Have @pseudo glen the create channel permissions ? Run $debug

tall hill Dec 9, 2020, 6:56 AM

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السلام عليكم

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البوت مو شغال في سيرفري مع اني اعطيته ادمن استريتر واعلى رتبه

vernal wagon Dec 9, 2020, 9:30 AM

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Why Is Giving This Error Can Help

📎 bandicam_2020-12-09_12-26-22-182.jpg

humble sequoiaBOT Dec 9, 2020, 9:39 AM

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If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/786165033641705473

Bot Permissions ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
150/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

User name:
Yujie#1237
User ID:
725680411694596136
Permission Level:
0 - User

Bot Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
77

summer tinsel Dec 9, 2020, 9:39 AM

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vernal wagon Why Is Giving This Error Can Help

run $debug in your server

vernal wagon Dec 9, 2020, 9:41 AM

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@summer tinsel so how can i do that

summer tinsel Dec 9, 2020, 9:43 AM

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vernal wagon <@!725680411694596136> so how can i do that

This is what it will look like when you do it in your server...

📎 image0.png 📎 image1.png

rancid rampart Dec 9, 2020, 11:52 AM

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مميزات البريموم ؟

civic surge Dec 9, 2020, 3:24 PM

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how to let bot ping someone ?

upper flower Dec 9, 2020, 3:27 PM

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$help ping

humble sequoiaBOT Dec 9, 2020, 3:27 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

civic surge Dec 9, 2020, 3:27 PM

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thx

upper flower Dec 9, 2020, 3:27 PM

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If you are trying to get it to ping a user, you would do
<@discordID>

Ex.
@upper flower

civic surge Dec 9, 2020, 3:28 PM

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thx a lot man

upper flower Dec 9, 2020, 3:28 PM

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Yup np

civic surge Dec 9, 2020, 3:28 PM

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🙂

vivid depot Dec 9, 2020, 6:05 PM

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$help

humble sequoiaBOT Dec 9, 2020, 6:05 PM

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Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

vivid depot Dec 9, 2020, 6:06 PM

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$help setup

humble sequoiaBOT Dec 9, 2020, 6:06 PM

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Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

#

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

pastel nimbus Dec 9, 2020, 7:35 PM

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i have a question is there anyone here

solid stream Dec 9, 2020, 7:35 PM

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maybe awauspy

pastel nimbus Dec 9, 2020, 7:36 PM

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so I'm adding it to my server and when i make a ticket in the everyone role they don't get added to the ticket

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like the person that made it doesn't get added

solid stream Dec 9, 2020, 7:37 PM

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hmm

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Do they still see it?

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$help ping

humble sequoiaBOT Dec 9, 2020, 7:38 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

pastel nimbus Dec 9, 2020, 7:39 PM

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so when i make it on my other account it will make the ticket and tag me in it but you cant see the message, only the owner can

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i might have figured it out hang on

spare gale Dec 9, 2020, 7:43 PM

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Enable the Read Message History 😉

pastel nimbus Dec 9, 2020, 7:48 PM

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i fixed it thank you 🙂

digital lotus Dec 9, 2020, 7:53 PM

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Can I add someone outside the support role to the ticket created automatically? I see that {@Role Name} can mention a role but how can you add an individual automatically who does not have that support role? Also I know that $add [@User#1234] command can be used but it has to done manually. Is there a way to do it automatically?

solid stream Dec 9, 2020, 7:55 PM

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digital lotus Can I add someone outside the support role to the ticket created automatically? ...

You want to add a single user to a ticket as a support member?

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$help support

humble sequoiaBOT Dec 9, 2020, 7:55 PM

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How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

digital lotus Dec 9, 2020, 7:56 PM

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solid stream You want to add a single user to a ticket as a support member?

I want to automatically add a single member who does not have support role.

solid stream Dec 9, 2020, 7:57 PM

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digital lotus I want to automatically add a single member who does not have support role.

You're best option to do that is to create a role for that user and add that as a support team role.

digital lotus Dec 9, 2020, 7:57 PM

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solid stream You're best option to do that is to create a role for that user and add that as ...

Okay. Thanks.

spare gale Dec 9, 2020, 7:59 PM

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pastel nimbus i fixed it thank you 🙂

You're welcome.

jade topaz Dec 9, 2020, 8:16 PM

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I need help

spare gale Dec 9, 2020, 8:17 PM

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jade topaz I need help

With...

jade topaz Dec 9, 2020, 8:17 PM

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spare gale With...

i opened a ticket

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Oh anyway

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I need help making the bot \

spare gale Dec 9, 2020, 8:18 PM

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0_0

jade topaz Dec 9, 2020, 8:18 PM

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send the script into the dms and saving it automatically when i close the ticket

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How do I do that ?

spare gale Dec 9, 2020, 8:18 PM

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jade topaz send the script into the dms and saving it automatically when i close the ticket

Premium function.

jade topaz Dec 9, 2020, 8:19 PM

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I have premium

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Now what ?

spare gale Dec 9, 2020, 8:19 PM

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Go to panel configs.

jade topaz Dec 9, 2020, 8:19 PM

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uhm

spare gale Dec 9, 2020, 8:19 PM

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Logging function.

rapid coral Dec 9, 2020, 8:19 PM

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how do i change the embed color

spare gale Dec 9, 2020, 8:19 PM

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Logging Options

rapid coral Dec 9, 2020, 8:19 PM

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k

spare gale Dec 9, 2020, 8:19 PM

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What embed?

rapid coral Dec 9, 2020, 8:19 PM

#

o

jade topaz Dec 9, 2020, 8:19 PM

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spare gale Logging Options

then

rapid coral Dec 9, 2020, 8:19 PM

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like the embed of the bot

spare gale Dec 9, 2020, 8:20 PM

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Direct Message Transcript

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Enable that.

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And I should select when you delete it...

jade topaz Dec 9, 2020, 8:20 PM

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so DM transcript on ?

spare gale Dec 9, 2020, 8:20 PM

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And same for Auto Save Transcript. Enable it.

rapid coral Dec 9, 2020, 8:20 PM

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Jarvo how do i change the color of the embed for the ticket?

spare gale Dec 9, 2020, 8:20 PM

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jade topaz so DM transcript on ?

Mhm

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And same for the Auto Save Transcript

jade topaz Dec 9, 2020, 8:20 PM

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Both when closed right ?

spare gale Dec 9, 2020, 8:21 PM

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If you are keeping tickets opened and not deleting them...

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SHUT UP

rapid coral Dec 9, 2020, 8:21 PM

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honestly

jade topaz Dec 9, 2020, 8:21 PM

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fam

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shush

spare gale Dec 9, 2020, 8:21 PM

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If you delete the tickets...

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I should select the delete option.

jade topaz Dec 9, 2020, 8:21 PM

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Hmm

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ok

spare gale Dec 9, 2020, 8:21 PM

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Because else you get them twice.

vague fern Dec 9, 2020, 11:17 PM

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can someone help me set up the ticket bot? im needing it to be used in a support help room type of way

glass otter Dec 9, 2020, 11:18 PM

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$help setup

humble sequoiaBOT Dec 9, 2020, 11:18 PM

#

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

#

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

wise crag Dec 10, 2020, 2:19 AM

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i cant close my ticket

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📎 unknown.png

worthy flint Dec 10, 2020, 2:43 AM

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How do i set up my premium ticket tool bot to have multiple reaction like #🎫│make-a-ticket

worthy flint Dec 10, 2020, 2:43 AM

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wise crag i cant close my ticket

press the lock icon

wise crag Dec 10, 2020, 2:43 AM

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i did

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cant as well

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LOL

worthy flint Dec 10, 2020, 2:44 AM

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wise crag i did

edit the ticket tool to allow you to use the commands

wise crag Dec 10, 2020, 2:45 AM

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i tried

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i have support role

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and commands are enabled

worthy flint Dec 10, 2020, 2:45 AM

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📎 unknown.png

wise crag Dec 10, 2020, 2:46 AM

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permissions are TickYes_Night

narrow obsidian Dec 10, 2020, 3:48 AM

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Hey y’all is there a way to change the color to the side when you click send a ticket like rn it showed up dark green but I would like to make it a different color <3

📎 image0.png

wise crag Dec 10, 2020, 4:04 AM

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bot role color

rotund kite Dec 10, 2020, 5:52 AM

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narrow obsidian Hey y’all is there a way to change the color to the side when you click send a t...

📎 A9SGGvD58sg3wAAAABJRU5ErkJggg.png

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You need premium for it.

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Go to panel settings>the panel you are using>panel embed settings>color.

rotund kite Dec 10, 2020, 5:53 AM

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wise crag permissions are <:TickYes_Night:721115302695403550>

do $debug

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Send it over.

wise crag Dec 10, 2020, 6:08 AM

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i did

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i opened a ticket for assist

willow mortar Dec 10, 2020, 7:34 AM

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how do i add my mods who dont have admin permss to view tickets?

unborn viper Dec 10, 2020, 7:43 AM

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I made a ticket room and set it from the dashboard, but the emoji was not clicked. Help me ❤️

lofty zodiac Dec 10, 2020, 8:36 AM

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Uhm hi ^^
So does somone have an idea how to automate tickets with reactions?

Like the ticket posts a small text and gives the user 5 things to chose from and when he reacts he gets a new automated text wich lets him chose things. It would help us to automate our support system by alot since we always have to ask the same questions to help people 😄

inner aurora Dec 10, 2020, 8:37 AM

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That’s a good idea that’s hard to implement in a user friendly way for the person who has to configure it

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That being said we have a basic version of that with multi panels as seen in #🎫│make-a-ticket

humble sequoiaBOT Dec 10, 2020, 8:38 AM

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Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

lofty zodiac Dec 10, 2020, 8:41 AM

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oh uh nice thanks alot :3

lofty zodiac Dec 10, 2020, 9:04 AM

#

A userfriendly version is kinda "easy".

My massive gimp skills made a visual, when you click settings it would take you to the same thing but with "Edit message Path 1-1" for example 😄 To keep an overview you could use a system to show where you are like with windows folders 😄

I bet you find a way <3

📎 unknown.png

craggy turtle Dec 10, 2020, 9:24 AM

#

hey, i setup the bot, but i don't know how to enter text to my ticket. bot just says, "to oppen ticket react with 🔒 " I want to set text in ticket, eg. "ticket-0005. I want to make upgrade on this server, do you think is it ok admin?"

fleet lantern Dec 10, 2020, 9:24 AM

#

I'm not sure what you mean

#

do you want users to set a reason which is then put in the ticket they open?

craggy turtle Dec 10, 2020, 9:25 AM

#

yes

fleet lantern Dec 10, 2020, 9:26 AM

#

The normal way would be for them to react on the panel, which then creates the ticket channel. Then they can just post their question in there

craggy turtle Dec 10, 2020, 9:26 AM

#

ok

craggy turtle Dec 10, 2020, 9:26 AM

#

fleet lantern The normal way would be for them to react on the panel, which then creates the t...

thank you

#

ill test it now...

fleet lantern Dec 10, 2020, 9:27 AM

#

But if you really want, you can use https://docs.tickettool.xyz/en/dashboard/panel-configs/command-style-tickets and the reason variable to automatically put the ticket reason in the ticket message

TicketTool Docs

Command Style Tickets

Dashboard > Panel Configs > Settings (of the desired panel) > Command Style Tickets

#

That means you can't use the reaction system to open tickets though, people would have to use $new Reason Here

craggy turtle Dec 10, 2020, 9:31 AM

#

ok

summer lantern Dec 10, 2020, 10:42 AM

#

anyone know why why staff cant close tickets?

📎 image0.png

#

@fleet lantern could you help?

inner aurora Dec 10, 2020, 11:07 AM

#

@summer lantern using reactions or commands?

jade topaz Dec 10, 2020, 11:18 AM

#

I cannot invite the bot to my server

#

@inner aurora

analog thistleBOT Dec 10, 2020, 11:18 AM

#

@jade topaz (! 3skr#9998) has been warned for: pinging and DMing staff

humble sequoiaBOT Dec 10, 2020, 11:18 AM

#

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

inner aurora Dec 10, 2020, 11:18 AM

#

Please don’t randomly DM people

jade topaz Dec 10, 2020, 11:19 AM

#

thanks

summer lantern Dec 10, 2020, 11:21 AM

#

inner aurora <@296155961230622720> using reactions or commands?

reactions mate

#

its okay i figured out what was wrong, thanks anyway! @inner aurora

restive sluice Dec 10, 2020, 12:20 PM

#

What are the limitations of the bot if you dont have premium?

#

.

mild island Dec 10, 2020, 12:24 PM

#

https://tickettool.xyz/premium

Support Server Invite

Bot Invite

Ticket Tool - Ticketing without clutter

inner aurora Dec 10, 2020, 12:25 PM

#

restive sluice What are the limitations of the bot if you dont have premium?

there aren't really any limitations - you can have unlimited tickets and unlimited panels. However some of the customization and automation isn't available to non-premium servers

restive sluice Dec 10, 2020, 12:25 PM

#

Oh

#

but

#

https://gyazo.com/50f03968ea2128faae28e230a4bf7829

Gyazo

#

here it says 10 tickets a minute

inner aurora Dec 10, 2020, 12:27 PM

#

That means that you can only create 10 tickets in a 1 minute timespan ; i.e. if you want to create an 11th ticket you'd have to wait a bit. The other 10 tickets can still be open and active

restive sluice Dec 10, 2020, 12:28 PM

#

Oh, alright thank you.

jade topaz Dec 10, 2020, 4:16 PM

#

When someone opens a ticket I want the bot to mention the guy who opened the ticket and I want it to mention a specific role, how can I do that ?

upper flower Dec 10, 2020, 4:35 PM

#

$help ping

humble sequoiaBOT Dec 10, 2020, 4:35 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

upper flower Dec 10, 2020, 4:35 PM

#

@jade topaz

#

{user} pings person opened ticket.
{@rolename} to ping the role you would like

heady spruce Dec 10, 2020, 6:12 PM

#

sorry this panel has disappeared from the dashboard, how can i change the text under "Supporto" ?

📎 Screenshot_1.png

rustic apex Dec 11, 2020, 3:03 AM

#

Am I able to have the channels open in a category instead of just opening by itself in no category?

slow echo Dec 11, 2020, 3:10 AM

#

Yes.
Navigate to Category Options.

📎 unknown.png

#

@rustic apex

rustic apex Dec 11, 2020, 3:22 AM

#

Thanks!

slow echo Dec 11, 2020, 3:32 AM

#

Not a problem.

drowsy dagger Dec 11, 2020, 8:09 AM

#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

humble sequoiaBOT Dec 11, 2020, 8:35 AM

#

New command not monitoring this channel

To see what channel is monitored visit the Dashboard -> Panel Configs -> Settings -> Command Style Tickets -> Channel to monitor for command $new

digital lotus Dec 11, 2020, 1:27 PM

#

The reactions are not appearing when I am sending the panel to the channel. They were appearing properly earlier.

radiant moss Dec 11, 2020, 1:28 PM

#

digital lotus The reactions are not appearing when I am sending the panel to the channel. They...

Please make sure it has the ability to add reactions.

digital lotus Dec 11, 2020, 1:31 PM

#

radiant moss Please make sure it has the ability to add reactions.

Thanks.

radiant moss Dec 11, 2020, 1:31 PM

#

yep

low ginkgo Dec 11, 2020, 1:55 PM

#

How can I get premium ticket tool?

humble sequoiaBOT Dec 11, 2020, 1:58 PM

#

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

radiant moss Dec 11, 2020, 1:58 PM

#

@low ginkgo

upper flower Dec 11, 2020, 2:15 PM

#

low ginkgo How can I get premium ticket tool?

We also have a coupon in #📣│server-news

lean gust Dec 11, 2020, 8:36 PM

#

i need help

devout musk Dec 11, 2020, 8:37 PM

#

Ok i need help

#

i think i dont understand something

#

i pay for Premium

#

for 1 month

#

but now...on tickettool webstie
when i try change some settings(need premium to do this) nothing happens

#

📎 unknown.png

#

📎 unknown.png

#

📎 unknown.png

#

why its not work?

#

From mail:

📎 unknown.png

#

📎 unknown.png

#

IM stupid or its not work?

humble sequoiaBOT Dec 11, 2020, 8:41 PM

#

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

bright wagon Dec 11, 2020, 8:41 PM

#

You need to redeem the premium key you got in your email.

devout musk Dec 11, 2020, 8:42 PM

#

ok so im stupid 😂

#

Now its work XD Thx loves

bright wagon Dec 11, 2020, 8:43 PM

#

No problem

solid stream Dec 11, 2020, 8:48 PM

#

blobthinksmart

spare gale Dec 11, 2020, 8:53 PM

#

lean gust i need help

With?

lean gust Dec 11, 2020, 9:30 PM

#

spare gale With?

not anymore

radiant moss Dec 11, 2020, 9:56 PM

#

mhmmm

pale pilot Dec 11, 2020, 10:37 PM

#

bold

radiant moss Dec 11, 2020, 11:11 PM

#

very lol

jade plaza Dec 12, 2020, 12:32 AM

#

Hi

#

Hello, I have a problem with the Ticket Tool bot, how can I do to make others create Ticket?

#

Hello, I have a problem with the Ticket Tool bot, how can I do to make others create Ticket?

jade topaz Dec 12, 2020, 3:31 AM

#

i have a question, so i know ticket tool has a 7 day trial for premium, if i were to use my 7 day premium, and create ticket panels with images in them(premium feature) will the images get deleted after my 7 day trial is over?

radiant moss Dec 12, 2020, 4:24 AM

#

jade topaz i have a question, so i know ticket tool has a 7 day trial for premium, if i wer...

Panels will stay the same i think but when tickets are created premium features will be removed.

ionic current Dec 12, 2020, 4:40 AM

#

So I am trying to do tickets for server verification and I would like a custom ticket name where it uses the user's discord tag, when I put {user} in the settings though, it uses the ID of the user instead of the discord tag. Is there a way to get the discord tag instead?

hybrid dagger Dec 12, 2020, 4:47 AM

#

ionic current So I am trying to do tickets for server verification and I would like a custom t...

With premium you can do those customizations.

ionic current Dec 12, 2020, 4:47 AM

#

I have premium.

hybrid dagger Dec 12, 2020, 4:48 AM

#

ionic current I have premium.

under Ticket Options use these

#

$variables

humble sequoiaBOT Dec 12, 2020, 4:48 AM

#

Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

ionic current Dec 12, 2020, 4:48 AM

#

Thank you ❤️

hybrid dagger Dec 12, 2020, 4:49 AM

#

Np!

jade topaz Dec 12, 2020, 5:48 AM

#

radiant moss Panels will stay the same i think but when tickets are created premium features ...

Got it thx!

pearl violet Dec 12, 2020, 7:31 AM

#

hello, i am needing help. How do i create a cap limit for how many times the ticket can be used daily?

leaden schooner Dec 12, 2020, 9:43 AM

#

Is there a way to change the portrait of the bot with the premium package? I think I have seen a server that has done that

glass frigate Dec 12, 2020, 12:06 PM

#

Is there a way to enable "two-step open ticket"? We've had 10 tickets so far, all of them were misclicks.

gusty thistle Dec 12, 2020, 12:26 PM

#

hi

#

helooo

#

@thin marlin

#

@fleet lantern

#

@glad ingot

fleet lantern Dec 12, 2020, 12:44 PM

#

If you need help, #🎫│make-a-ticket

#

Don't ping staff here, like it says in the message right above where you pinged me 😛

sonic mauve Dec 12, 2020, 6:40 PM

#

Is there a way to make tickets appear under a certain category?

#

Nevermind.

jade topaz Dec 12, 2020, 7:23 PM

#

Could you do a command where it closes after a certain time like for example if I did $close 24h, it’ll automatically close within 24h

radiant moss Dec 12, 2020, 8:21 PM

#

jade topaz Could you do a command where it closes after a certain time like for example if ...

Not a thing atm

jade topaz Dec 12, 2020, 8:21 PM

#

Alrighty

primal lily Dec 12, 2020, 9:02 PM

#

How To Create Support Role In Ticket

#

& When Create Ticket Tag Support role also

dusty stirrup Dec 12, 2020, 9:04 PM

#

Can someone tell me if I'm doing something wrong please... I can't for the life of me get this working...

📎 unknown.png

radiant moss Dec 12, 2020, 9:18 PM

#

dusty stirrup Can someone tell me if I'm doing something wrong please... I can't for the life ...

Please make sure it has permission to type in the channel

tired mango Dec 12, 2020, 10:34 PM

#

how do I use premium

#

just bought

#

Wont let me select

📎 Screen_Shot_2020-12-12_at_5.34.12_PM.png

devout musk Dec 12, 2020, 10:46 PM

#

after u buy premium on your e-mail tickettool will send an Code

#

this code u must prescribe to redemee

#

📎 unknown.png

humble sequoiaBOT Dec 12, 2020, 10:46 PM

#

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

devout musk Dec 12, 2020, 10:47 PM

#

Question about Claimed Ticket.
After Moderator claim ticket can i block writing on this chanel for others ranks?

#

only Person who create ticket and claime ticket can write on channel

hybrid dagger Dec 12, 2020, 10:51 PM

#

devout musk Question about Claimed Ticket. After Moderator claim ticket can i block writing...

Under Claiming Options, Edit were it says, Other support members permissions.

devout musk Dec 12, 2020, 10:52 PM

#

📎 unknown.png

#

first time using this option 😅 i dont see "other support members permissions"

hybrid dagger Dec 12, 2020, 10:57 PM

#

hmmm, first big blue button.

devout musk Dec 12, 2020, 10:57 PM

#

📎 unknown.png

#

and yes person who claimed ticket can writhe

#

write*

hybrid dagger Dec 12, 2020, 10:57 PM

#

devout musk and yes person who claimed ticket can writhe

turn off send messages

devout musk Dec 12, 2020, 10:57 PM

#

but not only this person

#

ok its work

hybrid dagger Dec 12, 2020, 10:59 PM

#

wiat the claimed one cant write?

devout musk Dec 12, 2020, 10:59 PM

#

Only person who claimed ticket can write. Thx

hybrid dagger Dec 12, 2020, 10:59 PM

#

ahhh perfect.

jade topaz Dec 13, 2020, 12:04 AM

#

Is. True you can get a couple hours of premium for upvoting ?

#

Is there a way to bring back a ticket after you deleted it?

#

I assume not because it would be deleted but worth asking

#

IdkWhatToSay

radiant moss Dec 13, 2020, 12:30 AM

#

jade topaz Is. True you can get a couple hours of premium for upvoting ?

Everyone upvote is 12 hours. And you can vote every 12 hours

jade topaz Dec 13, 2020, 1:53 AM

#

How do I give ticket permissions to a role in my discord server?

#

Any help is appreciated

humble sequoiaBOT Dec 13, 2020, 1:54 AM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

pale pilot Dec 13, 2020, 1:55 AM

#

$help support

humble sequoiaBOT Dec 13, 2020, 1:55 AM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

jade topaz Dec 13, 2020, 2:59 AM

#

radiant moss Everyone upvote is 12 hours. And you can vote every 12 hours

So I just go on top.gg and vote 6 times in 3 days?

#

And how would the boy know that I voted, and where would I get the redeem code

humble sequoiaBOT Dec 13, 2020, 3:03 AM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

radiant moss Dec 13, 2020, 3:03 AM

#

The bot knows from there websites API i think

#

run $vote in #655832608835502080

rancid fable Dec 13, 2020, 3:50 AM

#

how do I set it to have the tickets go to my ticket transcript channel instead of making its own channel each time someone opens a ticket?

jade topaz Dec 13, 2020, 4:05 AM

#

Alr

rancid fable Dec 13, 2020, 4:10 AM

#

??

radiant moss Dec 13, 2020, 4:11 AM

#

$help categories

humble sequoiaBOT Dec 13, 2020, 4:11 AM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

radiant moss Dec 13, 2020, 4:12 AM

#

$help category

humble sequoiaBOT Dec 13, 2020, 4:12 AM

#

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

radiant moss Dec 13, 2020, 4:12 AM

#

@rancid fable

rancid fable Dec 13, 2020, 4:13 AM

#

thank you @radiant moss

radiant moss Dec 13, 2020, 4:13 AM

#

np

primal lily Dec 13, 2020, 4:21 AM

#

How To Create Support Role In Ticket
& When Create Ticket Tag Support role also

#

Anyone here

#

@radiant moss

radiant moss Dec 13, 2020, 4:23 AM

#

$help support

humble sequoiaBOT Dec 13, 2020, 4:23 AM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

radiant moss Dec 13, 2020, 4:23 AM

#

@primal lily

primal lily Dec 13, 2020, 4:24 AM

#

Kk ty

primal lily Dec 13, 2020, 5:07 AM

#

@radiant moss but Dont ping any Roles

#

By bot

#

Where is Set?

radiant moss Dec 13, 2020, 5:11 AM

#

$help ping

humble sequoiaBOT Dec 13, 2020, 5:11 AM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

wise crag Dec 13, 2020, 8:18 AM

#

what does claim ticket do?

#

im currently a premium bot user

crimson hamlet Dec 13, 2020, 1:08 PM

#

Hi, looking for the premium bot invite please

mild island Dec 13, 2020, 1:23 PM

#

crimson hamlet Hi, looking for the premium bot invite please

https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&permissions=805432400

crimson hamlet Dec 13, 2020, 1:29 PM

#

mild island <https://discord.com/oauth2/authorize?client_id=722196398635745312&scope=bot&per...

many thanks

warm socket Dec 13, 2020, 2:52 PM

#

hello, I have a question: under Command Configs whet I allow a role for a specific command (to close the ticket in my case), all others are automatically disabled or do I have to set one by one all the disabled roles?

quasi viper Dec 13, 2020, 3:19 PM

#

yo
i have a question
so we are using ticket tool premium as a modmail sulution
but we have run into a problem
People cant attach links as our dyno automod deletes it
Is there anyway to overrule this?

upper flower Dec 13, 2020, 3:21 PM

#

Ignore ur ticket category under the Dyno auto mod

unkempt mirage Dec 13, 2020, 4:09 PM

#

my ticket panels aren't adding reactions anymore.

radiant moss Dec 13, 2020, 4:21 PM

#

unkempt mirage my ticket panels aren't adding reactions anymore.

Please make sure it has the ability to add reaction in the specific channel

humble sequoiaBOT Dec 13, 2020, 4:22 PM

#

-- moved to ticket --

cloud perch Dec 13, 2020, 6:30 PM

#

$help

humble sequoiaBOT Dec 13, 2020, 6:30 PM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

cloud perch Dec 13, 2020, 6:30 PM

#

wrong channel sorry

reef shard Dec 13, 2020, 6:35 PM

#

is the bot offline

smoky finch Dec 13, 2020, 6:36 PM

#

Der Bot ist schon auf den Discord Server doch es wird das immernoch angezeigt habe auch schon den 2mal gekickt und das so oft versucht aber es klappt nicht

Habe mich auch schon ausgeloggt und neu eingeloggt

📎 Screenshot_1.png

radiant moss Dec 13, 2020, 6:48 PM

#

reef shard is the bot offline

Please see #689208572806299799

drifting trailBOT Dec 13, 2020, 6:50 PM

#

Channel Locked

🔒 Locked due to bot outage.

jade topaz Dec 13, 2020, 6:51 PM

#

#689208572806299799

humble sequoiaBOT Dec 13, 2020, 6:52 PM

#

Make sure to stay tuned to #689208572806299799 for status updates.

Click for Status Page!

Ticket Tool Bot Outage

At this time we are experiencing technical difficulties with the bot. Please be patient with us as we discover the problem and push a fix.

drifting trailBOT Dec 13, 2020, 7:59 PM

#

Channel Unlocked

🔓 Welcome back

peak lagoon Dec 14, 2020, 2:21 AM

#

Hello, I am trying to do mulitple reactions doing the command -panel 1 2 3 6 and it only is doing the 1st one.

humble sequoiaBOT Dec 14, 2020, 2:23 AM

#

-- moved to ticket --

jade topaz Dec 14, 2020, 10:23 AM

#

hello i don't see my servers in manager servers after invite to my serveur

humble sequoiaBOT Dec 14, 2020, 10:51 AM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

graceful lintel Dec 14, 2020, 1:14 PM

#

When will website be working?

#

Also, the ticket bot isn't working.

#

I can't invite it

radiant moss Dec 14, 2020, 1:14 PM

#

Probably a google issue not sure

#

I am having no issues atm

dense estuary Dec 14, 2020, 1:14 PM

#

bot isnt open ticket

graceful lintel Dec 14, 2020, 1:14 PM

#

I can't make one in #🎫│make-a-ticket

dense estuary Dec 14, 2020, 1:14 PM

#

me toooo

graceful lintel Dec 14, 2020, 1:14 PM

#

And i can't invite the bot to my server.

drifting trailBOT Dec 14, 2020, 1:16 PM

#

Channel Locked

🔒 Locked due to the technical outages. READ #689208572806299799

graceful lintel Dec 14, 2020, 1:16 PM

#

...

#

lol

upper flower Dec 14, 2020, 2:47 PM

#

Welcome..

dim crown Dec 14, 2020, 3:31 PM

#

Hello, I can't edit my bot in my group, it's just says that I can invite him again.

#

Should I ask this question in one of the tickets to make or in this one?

humble sequoiaBOT Dec 14, 2020, 3:50 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

radiant moss Dec 14, 2020, 3:50 PM

#

#689208572806299799

#

Farewell

upper flower Dec 14, 2020, 5:52 PM

#

Welcome back

hasty vapor Dec 14, 2020, 7:56 PM

#

So I added the bot to my server, but can't give it roles nor see my server in the dashboard?

#

I guess this has to do with the outages.

#

It added the role but bot not showing up as online and still can't see it in the dashboard.

upper flower Dec 14, 2020, 8:08 PM

#

@hasty vapor Do u need to verify to gain access to channels in ur server

hasty vapor Dec 14, 2020, 8:08 PM

#

How do you mean exactly?

#

It's now showing.

#

Only thing I can't do is get in the dashboard for it.

humble sequoiaBOT Dec 14, 2020, 8:10 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

hasty vapor Dec 14, 2020, 8:13 PM

#

Thanks!

#

Worked :D

pearl cairn Dec 14, 2020, 8:22 PM

#

Hey, I can't put ticket tool on my server

trim wave Dec 14, 2020, 8:32 PM

#

I can't create a ticket I try to react to the thing and it just adds a reaction then does nothing

jade topaz Dec 14, 2020, 8:37 PM

#

so

#

can the bot support custom emoji's within the server it is in?

rotund kite Dec 14, 2020, 9:48 PM

#

Ofc

#

I can’t create a ticket I try to react to the thing and it just adds a reaction then does nothing
@trim wave mmm run $debug and make sure your using the free version if you are not using premium.

dapper schooner Dec 14, 2020, 11:07 PM

#

For some reason commands aren't working at all for the bot

radiant moss Dec 14, 2020, 11:10 PM

#

dapper schooner For some reason commands aren't working at all for the bot

Make sure you have the free bot check off

dapper schooner Dec 14, 2020, 11:11 PM

#

The what?

#

Where do I check that @radiant moss

humble sequoiaBOT Dec 14, 2020, 11:13 PM

#

https://tickettool.xyz/manage-servers

Support Server Invite

Bot Invite

Ticket Tool - Ticketing without clutter

dapper schooner Dec 14, 2020, 11:17 PM

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I figured it out, I had to give the bot Admin permissions

jade topaz Dec 15, 2020, 12:01 AM

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Is the auto ticket closer free now?

crystal drum Dec 15, 2020, 12:49 AM

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how to ping a role as in the screenshot?

📎 16079932871562.jpg

jade topaz Dec 15, 2020, 12:56 AM

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when someone send msg in ticket channel, the messages keep getting deleted

radiant moss Dec 15, 2020, 1:17 AM

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crystal drum how to ping a role as in the screenshot?

{@Role Name}

tawdry hill Dec 15, 2020, 2:34 AM

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If i were to buy premium, I would be able to customize the bot with a custom profile pic, custom username custom code correct?

radiant moss Dec 15, 2020, 2:50 AM

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tawdry hill If i were to buy premium, I would be able to customize the bot with a custom pro...

No to profile, no to user name

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You can change the nickname and prefix tho no nprem

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non prem*

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Profile Picture and Usernames are global

tawdry hill Dec 15, 2020, 2:55 AM

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pog merci

digital lotus Dec 15, 2020, 3:12 AM

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If premium expires, will the settings get back upon reactivating premium or will I need to configure everything again?

rotund kite Dec 15, 2020, 10:23 AM

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Umm, I think it would stay, but if it expires, you cannot edit, nor will the bot function in the sevrer.

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*server

toxic ginkgo Dec 15, 2020, 10:48 AM

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Somehow my logs arent working, anyone got any solution? It does not logs anything even the transcipt wont work.

inner aurora Dec 15, 2020, 10:57 AM

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@toxic ginkgo make sure the bot still has perms in those channels

toxic ginkgo Dec 15, 2020, 10:59 AM

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Ohhh thanks xD

inner aurora Dec 15, 2020, 11:00 AM

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yeah that's the leading cause of transcripts/logs not appearing

jade topaz Dec 15, 2020, 2:33 PM

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hello, can i make it so the member can’t close the ticket and only the staff (support role) can?

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~~please ping me~~

humble sequoiaBOT Dec 15, 2020, 2:39 PM

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-- moved to ticket --

pure crypt Dec 15, 2020, 5:52 PM

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digital lotus If premium expires, will the settings get back upon reactivating premium or will...

I would like to know this as well

dapper yew Dec 15, 2020, 6:53 PM

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قولوا الله

jade topaz Dec 15, 2020, 6:55 PM

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Hi guys

dapper yew Dec 15, 2020, 6:55 PM

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هلا

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Hi

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Muslim

jade topaz Dec 15, 2020, 6:56 PM

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Who knows how I can tag my support with the bot when a ticket is created?

dapper yew Dec 15, 2020, 6:57 PM

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You love god

upper flower Dec 15, 2020, 7:03 PM

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$help ping

humble sequoiaBOT Dec 15, 2020, 7:03 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

upper flower Dec 15, 2020, 7:03 PM

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@jade topaz

jade topaz Dec 15, 2020, 7:03 PM

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yes buy, without the message text ?

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It's not possible?

upper flower Dec 15, 2020, 7:04 PM

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Well thats how to ping the support team with the bot

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{@ROLENAME}

jade topaz Dec 15, 2020, 9:09 PM

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Well thats how to ping the support team with the bot
@upper flower I can't have only an embed like that and my staff pinged ?

📎 Screenshot_20201215-220818.png

upper flower Dec 15, 2020, 9:09 PM

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Well no embed will actually ping people

radiant moss Dec 15, 2020, 9:12 PM

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Put it in the text that is the first text box

pale pilot Dec 15, 2020, 9:56 PM

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$help support

humble sequoiaBOT Dec 15, 2020, 9:56 PM

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How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

pale pilot Dec 15, 2020, 9:56 PM

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$help transcript

humble sequoiaBOT Dec 15, 2020, 9:56 PM

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How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

thick mulch Dec 15, 2020, 10:55 PM

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📎 unknown.png

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how do i move this into a catagory?

upper flower Dec 15, 2020, 10:58 PM

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$help category

humble sequoiaBOT Dec 15, 2020, 10:58 PM

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How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

modest rivet Dec 15, 2020, 11:52 PM

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Hello. For some reason Ticket Tool is not responding to the 🛠️ reaction (see below). I saved my changes on the dashboard. Is this still a thing, or is there another way to do it?

humble sequoiaBOT Dec 15, 2020, 11:52 PM

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How update a panel manually

To update a panel manually; react to it with :tools: - :tools:

pale pilot Dec 16, 2020, 12:14 AM

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@modest rivet the 🛠️ emoji just updates the panel. What are you trying to do?

limpid sandal Dec 16, 2020, 12:25 AM

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i want the normal bot invite link please

humble sequoiaBOT Dec 16, 2020, 12:33 AM

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Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

modest rivet Dec 16, 2020, 12:35 AM

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pale pilot <@!555478993994907650> the 🛠️ emoji just updates the panel. What are you trying...

I want to update the panel but it’s not updating. Made some changes to the panel on the dashboard but nothing changes when I react.

cerulean stag Dec 16, 2020, 12:52 AM

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is the tag feature broken?

pale pilot Dec 16, 2020, 12:56 AM

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@modest rivet do you have premium?

modest rivet Dec 16, 2020, 12:59 AM

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Yes, I’m on premium using the ticket tool pro bot.

pale pilot Dec 16, 2020, 1:00 AM

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does resending the panel update it?

modest rivet Dec 16, 2020, 3:27 AM

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Yes, but having to delete/resend every time I want to make a change would be annoying

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It seems that it doesn’t recognize the reaction though — it doesn’t remove the reaction or do anything at all when I react on the panel

jade topaz Dec 16, 2020, 3:34 AM

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i have a question, with premium, could i make a control panel on one of my messages that i sent out?, or a webhook that i sent out

faint tartan Dec 16, 2020, 4:04 AM

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📎 unknown.png

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someone know why this happends?

stiff chasm Dec 16, 2020, 4:36 AM

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faint tartan

maybe its just a glitch?

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reload the site

jade topaz Dec 16, 2020, 4:43 AM

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does anyone know how to do multiple reactions, like they have multiple languages reactions in one panel?

humble sequoiaBOT Dec 16, 2020, 4:43 AM

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Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

upper flower Dec 16, 2020, 4:43 AM

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@jade topaz

jade topaz Dec 16, 2020, 4:44 AM

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thank you!

rotund kite Dec 16, 2020, 9:34 AM

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It's sad that people leave the server, no matter if their problem is solved.

candid spire Dec 16, 2020, 10:00 AM

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faint tartan

The bot need perms to send messages in the channel

loud moon Dec 16, 2020, 12:08 PM

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how would i make its so when the ticket is opened it says (name)(tag)

pale pilot Dec 16, 2020, 12:21 PM

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$variables

humble sequoiaBOT Dec 16, 2020, 12:21 PM

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Note: Remove The $ From The Variables

Supported Variables

{$server_name} -The server name
{$@Role Name} -The role name you want to mention (role names are case sensitive.)
{$empty} -Use this if you want to send nothing in a required field.

{$channel_name} -The channel name this message is used in/from
{$channel} -The channel this message is used in/from
{$user_nickname} -The users nickname (if set)
{$user_tag} -The users tag
{$user_name} -The users username
{$userfull} -The users username and usertag combined
{$user} -The users @user
{$user_icon} -The url for the users icon

{$ticket_limit} -The current ticket limit
{$panel_name} -The panels name
{$ticket_name} -The tickets name
{$ticket_category} -The category tickets are created in (if set)
{$count}The current count for tickets

{$ticket_channel} -The #channel for the ticket you created
{$ticket_user} -The @user who is assigned to the Ticket
{$ticket_user_nickname} -The nickname of the user who is assigned to the Ticket (if set)
{$ticket_user_tag} -The tag of the user who is assigned to the Ticket
{$ticket_user_name} -The username of the user who is assigned to the Ticket

pale pilot Dec 16, 2020, 12:21 PM

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@loud moon {userfull} is what you're looking for

loud moon Dec 16, 2020, 12:22 PM

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Thank You

haughty tendon Dec 16, 2020, 1:30 PM

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hey can anyone possibly help me set this up

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i have changes stuff in the dashboard but its not working with the bot im confused

radiant moss Dec 16, 2020, 1:42 PM

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haughty tendon i have changes stuff in the dashboard but its not working with the bot im confus...

Elaborate on the change stuff. What exactly did you change so I can try and hep you better

haughty tendon Dec 16, 2020, 1:46 PM

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ugh like in the dashboard i changed panel options the message text doesnt do nothing ? and the ticket embeded options for the message and i cant use my full message its capping it yet i went and looked at someones elses and theres huge, also have a ticket open and i deletd the ticket but on dashboard says i have one ticket and idk how to get rid of that

pale pilot Dec 16, 2020, 2:11 PM

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You have the free version, where you can't use every field and have a character limit.

exotic ginkgo Dec 16, 2020, 4:01 PM

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Hi anyone can help? Trying to invite the bot into my server, but it won't join

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I tried other servers where I am admin and it works fine

radiant moss Dec 16, 2020, 4:06 PM

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I would open a ticket @exotic ginkgo #🎫│make-a-ticket

modest rivet Dec 16, 2020, 5:04 PM

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modest rivet It seems that it doesn’t recognize the reaction though — it doesn’t remove the r...

This is a GIF demonstration on what's happening -- trying to update the panel, but nothing happens. I realize that I can just delete and resend, but it gets annoying having to do that every time.

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https://i.gyazo.com/ce683dc79bc5f67ccbfc54e97be7aef8.gif

jade topaz Dec 16, 2020, 5:58 PM

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is it possible to change the reaction on the panel menu with a emote from your server?

radiant moss Dec 16, 2020, 6:27 PM

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$help reaction

humble sequoiaBOT Dec 16, 2020, 6:27 PM

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How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

radiant moss Dec 16, 2020, 6:27 PM

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@jade topaz

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NOTE you need premium to do this.

pale pilot Dec 16, 2020, 6:38 PM

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@modest rivet do you still have premium?

jade topaz Dec 16, 2020, 6:39 PM

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thx

modest rivet Dec 16, 2020, 6:50 PM

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Yep, I had premium and still have

ionic yacht Dec 16, 2020, 8:25 PM

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umm my server that i want it in ist there and ive added the bot to the server

humble sequoiaBOT Dec 16, 2020, 8:31 PM

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If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/788866016021053451

Bot Permissions ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
147/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

User name:
iloveu#1805
User ID:
781542288127557683
Permission Level:
0 - User

Bot Information ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵ ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
86

jade topaz Dec 16, 2020, 8:36 PM

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why?

📎 Capture.png

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i gived admin

radiant moss Dec 16, 2020, 8:38 PM

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@jade topaz make sure it can type in that channel

jade topaz Dec 16, 2020, 8:39 PM

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the admin can make everything 🙂

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@radiant moss

narrow knot Dec 16, 2020, 8:41 PM

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I need help

radiant moss Dec 16, 2020, 8:42 PM

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jade topaz the admin can make everything 🙂

Do you still have an issue or is it still giving that error?

radiant moss Dec 16, 2020, 8:43 PM

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narrow knot I need help

Please elaborate on your needings.

jade topaz Dec 16, 2020, 8:43 PM

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! still

radiant moss Dec 16, 2020, 8:43 PM

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invite to discord in dms if you would like

jade topaz Dec 16, 2020, 8:44 PM

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sure

narrow knot Dec 16, 2020, 8:44 PM

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so when I try to change the reaction to open the ticket it says "reaction saved" but when I send pannel it is the same envelope

radiant moss Dec 16, 2020, 8:45 PM

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That is premium only

narrow knot Dec 16, 2020, 8:45 PM

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oh

radiant moss Dec 16, 2020, 8:47 PM

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$help reaction

humble sequoiaBOT Dec 16, 2020, 8:47 PM

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How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

queen lily Dec 16, 2020, 9:06 PM

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how can i make to user go automatically to his ticket when he create it

pale pilot Dec 16, 2020, 9:14 PM

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that's impossible

radiant moss Dec 16, 2020, 9:44 PM

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queen lily how can i make to user go automatically to his ticket when he create it

It should do that by default. When someone presses the reaction it makes a ticket under their name and add them to their ticket. If you are wanting support team members to go into that ticket you have to adjust those settings.

next epoch Dec 16, 2020, 9:55 PM

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Is it possible to pull up a transcript that was not saved? I have the ticket number but dont know if that does anyhting

radiant moss Dec 16, 2020, 9:57 PM

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Was it sent as a dm to the person?

next epoch Dec 16, 2020, 9:57 PM

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I dont think so

radiant moss Dec 16, 2020, 9:57 PM

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i dont think so then

next epoch Dec 16, 2020, 9:57 PM

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We use to have autosave transcripts but looks like it stopped

remote moss Dec 16, 2020, 10:22 PM

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@radiant moss do you know how to ping a role in a ticket,do you need to do that with commands or on site and how?

radiant moss Dec 16, 2020, 10:46 PM

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$help ping

humble sequoiaBOT Dec 16, 2020, 10:46 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

radiant moss Dec 16, 2020, 10:46 PM

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@santa shrek#8475

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Welp

rotund kite Dec 17, 2020, 2:59 AM

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Welp
I hate those people.

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When you give hem help, and they leave...

radiant moss Dec 17, 2020, 3:15 AM

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yea lmao

errant bluff Dec 17, 2020, 3:19 AM

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When using premium version of the bot do you need to keep the normal bot also or just premium?

radiant moss Dec 17, 2020, 3:23 AM

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errant bluff When using premium version of the bot do you need to keep the normal bot also or...

You dont need the normal but you can keep both for safe keepings

errant bluff Dec 17, 2020, 3:26 AM

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I removed the normal and now no commands seem to work

errant bluff Dec 17, 2020, 3:52 AM

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solved

hushed moss Dec 17, 2020, 3:57 AM

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I can't rename my channels

errant bluff Dec 17, 2020, 3:57 AM

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hushed moss I can't rename my channels

just do $rename name or whatever prefix you use

hushed moss Dec 17, 2020, 3:58 AM

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It doesn't work

jade topaz Dec 17, 2020, 5:03 AM

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do i need the ticket tool bot if i have the premium bot in my server?

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rn i have 2 bots

atomic eagle Dec 17, 2020, 5:04 AM

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I need support, but My language is korean

wooden glade Dec 17, 2020, 5:17 AM

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Uh, whenever one ticket is made it's impossible to make another ticket. Help pls.

glass otter Dec 17, 2020, 6:29 AM

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hushed moss It doesn't work

It's a discord ratelimit. Wait 10 minutes (now it's good idea think) an make the command again

glass otter Dec 17, 2020, 6:31 AM

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jade topaz do i need the ticket tool bot if i have the premium bot in my server?

If you have a premium subscription, only on bot is necessary, here, it's better to use the premium bot. But if you have any subscription, you must use the classic

wise crag Dec 17, 2020, 7:36 AM

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📎 unknown.png

jade topaz Dec 17, 2020, 7:37 AM

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I paid money

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But I didn't get the premium 😔

modest turtle Dec 17, 2020, 8:14 AM

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hi

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i cant use $ commands

jade topaz Dec 17, 2020, 8:15 AM

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Lol

modest turtle Dec 17, 2020, 8:18 AM

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how it possible ?

vapid sonnet Dec 17, 2020, 8:30 AM

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Hi, I have a question.

Can I add other members to the ticket?

formal wadi Dec 17, 2020, 8:42 AM

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Is it possible
if someone opens ticket, than leaves the discord server
his ticket to get deleted

short sorrel Dec 17, 2020, 8:56 AM

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Hey there @upper flower, I just wanted to let you know that these giveaway "reminders" random messages violate the Developer Terms of Service since the user did NOT opt for this, thus against the Terms of Service. The "reminder" seems to be at random time she the bot sends a message to you which seems really unsolicited and might also be considered as spam.

📎 Dmqpv8.png

jade topaz Dec 17, 2020, 8:58 AM

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Nice ping

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😂

short sorrel Dec 17, 2020, 8:59 AM

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?

random lava Dec 17, 2020, 9:13 AM

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?

📎 wtff..PNG

jade topaz Dec 17, 2020, 9:15 AM

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But it was full white

random lava Dec 17, 2020, 9:15 AM

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Nice

jade topaz Dec 17, 2020, 9:16 AM

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😂

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it worked for me now i need to wait to be premium activated

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seems to be taking ages 😄

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Lol 😂

upper flower Dec 17, 2020, 12:25 PM

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What are you, the discord police?

upper flower Dec 17, 2020, 12:27 PM

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short sorrel Hey there <@771750914616852490>, I just wanted to let you know that these giveaw...

Those "giveawway reminders" are set by the server and its for the ticket panel they choose. It does not break discord TOS as when you open a ticket, u "opt" in and agree to all terms of service that Ticket Tool provides.

short sorrel Dec 17, 2020, 12:28 PM

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Ticket messages are different from the random "giveaway reminder"

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Anyway, I'll let Kady know

upper flower Dec 17, 2020, 12:28 PM

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GO AHEAD

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if ur here to cause problem. bye bye

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@short sorrel But what server is that from?

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as if u didnt open a ticket, u probably ran a command

radiant moss Dec 17, 2020, 12:30 PM

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Farewell

short sorrel Dec 17, 2020, 12:31 PM

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I did open the ticket and then it was closed, the "giveaway reminder" was sent 2 minutes after

upper flower Dec 17, 2020, 12:32 PM

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bruhhh. They can choose what to send in the DM message when the ticket is closeed. Maybe the bot lagged or smthing like that for why the message was sent later.

short sorrel Dec 17, 2020, 12:33 PM

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the ticket close message was sent right when it closed

upper flower Dec 17, 2020, 12:33 PM

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Okay, send me the server ID

short sorrel Dec 17, 2020, 12:33 PM

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Nevermind

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Seems like I got banned? bloblul

📎 Screenshot_20201217-134338.jpg

upper flower Dec 17, 2020, 12:35 PM

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LOL. Server name?

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and do u know the owner of the server? if they are in this server

short sorrel Dec 17, 2020, 12:36 PM

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"a crumb of serotonin pls 15x Nitro Gw", it's in the screenshot. I'm not sure about the owner but doesn't seem like any of the admins are here

upper flower Dec 17, 2020, 12:38 PM

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https://gyazo.com/b3818116524890a0151e50b7241015b7

Gyazo

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this one?

short sorrel Dec 17, 2020, 12:38 PM

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yup

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the channel seems to be linked to that "15 nitro gw" channel

upper flower Dec 17, 2020, 12:39 PM

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https://gyazo.com/d89b0026b46d80ad4289bce191ae0eda

Gyazo

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Its the close ticket embed.

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So it DMS u when the ticket is closed.

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as thats the only place I see it in their server.

short sorrel Dec 17, 2020, 12:41 PM

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hmm, maybe have the server name in the embed? Kady sugested to have the user/server's name in the embed that the user can set, for example for a say command or stuff like that

upper flower Dec 17, 2020, 12:42 PM

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We dont have a say command

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and if Kady would like to talk, she can DM me.

short sorrel Dec 17, 2020, 12:43 PM

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but the content is still user generated Shrug

upper flower Dec 17, 2020, 12:44 PM

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As they have premium, so its more customization. But that closed ticket message, DOES say a channel, because ur not in the server anymore, it does not lead to the server/channel inside the server for which the message was customized from.

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But within this case, u did open a ticket, which triggered a ticket to be opened, which triggered a DM saying u have opened a ticket. Then your ticket was closed, that triggered a DM saying your ticket has been closed. Now it might not say "ticket has been closed' in the embed, but that is up to the server admins for what they choose to put in there as they do have premium, and that means they can customize it for how ever they'd like.

jade topaz Dec 17, 2020, 1:15 PM

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Hey everyone, is it possible to add a user to a ticket?

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I can just add the permission manually right?

upper flower Dec 17, 2020, 1:17 PM

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$help add

humble sequoiaBOT Dec 17, 2020, 1:17 PM

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How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

upper flower Dec 17, 2020, 1:17 PM

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@jade topaz

jade topaz Dec 17, 2020, 1:17 PM

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oh perfect thank you

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it's a great bot I love it, got premium on my server <3

upper flower Dec 17, 2020, 1:17 PM

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Glad you like it!

silent pike Dec 17, 2020, 2:18 PM

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can i have history

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of tickets

low ermine Dec 17, 2020, 2:21 PM

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Hi,
I have some doubts on the config.
1st: Can i name the ticket like: ticket-(discord-name)?
2nd: Can i introduce a default message everytime someone create a ticket?
Thanks

upper flower Dec 17, 2020, 2:32 PM

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u change the ticket name to
{user_nickname} in the channel created option.

humble sequoiaBOT Dec 17, 2020, 2:32 PM

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**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

upper flower Dec 17, 2020, 2:32 PM

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^^This is where u edit the message when it opens a ticket

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@low ermine

low ermine Dec 17, 2020, 2:32 PM

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thx

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its only premium right?@upper flower

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to change the ticket name

upper flower Dec 17, 2020, 2:44 PM

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correct

low ermine Dec 17, 2020, 2:44 PM

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ok, thx for helping

wooden glade Dec 17, 2020, 4:58 PM

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Hey is there a way to ping my support team when a new ticket comes out?

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I kinda need to do that but I can't figure out how to do that.

upper flower Dec 17, 2020, 5:02 PM

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$help ping

humble sequoiaBOT Dec 17, 2020, 5:02 PM

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How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

wooden glade Dec 17, 2020, 5:02 PM

#

ah, ty

jade topaz Dec 17, 2020, 5:06 PM

#

hihi

#

can someone help me pls

upper flower Dec 17, 2020, 5:06 PM

#

yes?

jade topaz Dec 17, 2020, 5:07 PM

#

when a ticket is created in my server

#

the support doesnt have access to it

upper flower Dec 17, 2020, 5:07 PM

#

$help support

jade topaz Dec 17, 2020, 5:07 PM

#

i have to make support have admin perms in order to see them

humble sequoiaBOT Dec 17, 2020, 5:07 PM

#

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

jade topaz Dec 17, 2020, 5:07 PM

#

ty

#

ok after updating it

#

i clicked save

#

but it still doesnt show up

upper flower Dec 17, 2020, 5:09 PM

#

well it wont update tickets already opened

#

only new tickets

jade topaz Dec 17, 2020, 5:09 PM

#

o

#

ok

#

ty

bold glade Dec 17, 2020, 5:18 PM

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Hi, when i type $help the bot isnt reacting atall, ive kicked the bot and re invited it but still no joy

wooden glade Dec 17, 2020, 5:24 PM

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What is your prefix? Did you change it?

#

And make sure the bot can acces the channel you're in. If you have a verification, the bot may not have a valid role to answer in the channel you're trying to get it to respond in.

glass otter Dec 17, 2020, 5:25 PM

#

wooden glade What is your prefix? Did you change it?

$help prefix

humble sequoiaBOT Dec 17, 2020, 5:25 PM

#

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

wooden glade Dec 17, 2020, 5:25 PM

#

Sorry, I was answering @bold glade

glass otter Dec 17, 2020, 5:30 PM

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Oh, ok, I didn't understand

jade topaz Dec 17, 2020, 5:31 PM

#

anyway to change the colour of the embed?

glass otter Dec 17, 2020, 5:32 PM

#

It's possible via the premium subscription

jade topaz Dec 17, 2020, 5:32 PM

#

k

indigo lichen Dec 17, 2020, 7:47 PM

#

what does full customisation mean?

radiant moss Dec 17, 2020, 7:48 PM

#

indigo lichen what does full customisation mean?

You can change colors, saves, and other things that are limited by the free version

#

That would be premium i assume you are referring too

indigo lichen Dec 17, 2020, 7:49 PM

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yes i am

indigo lichen Dec 17, 2020, 7:50 PM

#

radiant moss You can change colors, saves, and other things that are limited by the free vers...

can you customise the bot so like the profile picture and all of that?

radiant moss Dec 17, 2020, 7:58 PM

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prefix is included with free. At this currently moment you cannot do per server profile pictures, names, or status. The only real thing you can do is change the nickname and the status.

#

Besides all the features on the dashboard

wild lava Dec 17, 2020, 8:07 PM

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smh why does changing colors have to b premium ://

#

literally im broke asf

#

dont yall have a 7 day trial?

thorn nimbus Dec 17, 2020, 8:57 PM

#

I have the bot in my server and I’m Not Finding

humble sequoiaBOT Dec 17, 2020, 8:57 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

thorn nimbus Dec 17, 2020, 8:57 PM

#

Ok

radiant moss Dec 17, 2020, 9:17 PM

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what did you need help with? @wild lava

wild lava Dec 17, 2020, 9:24 PM

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wild lava dont yall have a 7 day trial?

^

radiant moss Dec 17, 2020, 9:34 PM

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Yes there should be per server

noble lion Dec 17, 2020, 9:34 PM

#

Anyone know how I stop other bots from being added to tickets?

radiant moss Dec 17, 2020, 9:37 PM

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noble lion Anyone know how I stop other bots from being added to tickets?

They most-likely have admin which overrides all permissions or they have a support team role. You have to remove one or the other.

wild lava Dec 17, 2020, 9:40 PM

#

radiant moss Yes there should be per server

for me it doesnt show

#

idk

noble lion Dec 17, 2020, 9:45 PM

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radiant moss They most-likely have admin which overrides all permissions or they have a suppo...

thank you!

torn stream Dec 17, 2020, 9:51 PM

#

how do i ping A role again?

upper flower Dec 17, 2020, 9:55 PM

#

$help ping

humble sequoiaBOT Dec 17, 2020, 9:55 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

torn stream Dec 17, 2020, 10:01 PM

#

Ty

mighty stratus Dec 18, 2020, 1:22 AM

#

$help

humble sequoiaBOT Dec 18, 2020, 1:22 AM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

mighty stratus Dec 18, 2020, 1:22 AM

#

$help setup

humble sequoiaBOT Dec 18, 2020, 1:22 AM

#

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

#

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

void vale Dec 18, 2020, 5:15 AM

#

Hey y’all. Just set up ticket bot in my server and trying to figure out how I could create a ticket and add someone to it. Make make it their ticket.
Posted in wrong place I apologize

#

Also how do I view what was said in a ticket after its been deleted?

real mango Dec 18, 2020, 5:42 AM

#

$help claim

humble sequoiaBOT Dec 18, 2020, 5:42 AM

#

How does the claim command work?

Ticket Tool claiming is a premium only command that allows your support team to claim tickets and have the ticket renamed, changed permissions or moved to another category

void vale Dec 18, 2020, 5:52 AM

#

Not claim. I’m talking about if you can’t get “bob” to make a ticket you make one and the usual message would read {bob}, please wait for support. but I made the ticket for him. Possible or no?

#

@thin marlin or @violet granite ?

violet granite Dec 18, 2020, 6:00 AM

#

ok

#

someone is getting banned

#

who is it

#

@void vale please do NOT ping support AngryPing

void vale Dec 18, 2020, 6:30 AM

#

My bad

#

I do apologize

#

Didn’t read anything about it in the rules

supple sail Dec 18, 2020, 9:23 AM

#

$open

#

$help

humble sequoiaBOT Dec 18, 2020, 9:23 AM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

supple sail Dec 18, 2020, 9:23 AM

#

$help setup

humble sequoiaBOT Dec 18, 2020, 9:23 AM

#

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

#

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

jade topaz Dec 18, 2020, 9:32 AM

#

I'm trying to buy the premium but I'm getting only a white page

wild lava Dec 18, 2020, 10:30 AM

#

radiant moss Yes there should be per server

it doesnt show

#

doesnt tht mean i already used it

humble sequoiaBOT Dec 18, 2020, 10:57 AM

#

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

candid spire Dec 18, 2020, 10:57 AM

#

@jade topaz

wary needle Dec 18, 2020, 12:15 PM

#

I have a really weired problem

#

When i want to invite Ticket Tool it joins the server but when i want to configure it isnt on the server list.

wild lava Dec 18, 2020, 1:02 PM

#

refresh/login again?

wary needle Dec 18, 2020, 1:12 PM

#

Tried already 5 Times or Sth.

#

I found the Problem

#

I havent been Admin on that Server

wild lava Dec 18, 2020, 1:19 PM

#

ah

radiant moss Dec 18, 2020, 1:20 PM

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Yes you either need admin or a role that allows you access to the dashboard

jade topaz Dec 18, 2020, 1:41 PM

#

hello i need help with closing ticket

#

should i ask here or should i make a ticket for it?;/

pale pilot Dec 18, 2020, 1:43 PM

#

Just ask your question here

errant summit Dec 18, 2020, 1:44 PM

#

$help

humble sequoiaBOT Dec 18, 2020, 1:44 PM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

errant summit Dec 18, 2020, 1:44 PM

#

$helo setup

#

$help setup

humble sequoiaBOT Dec 18, 2020, 1:44 PM

#

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

#

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

jade topaz Dec 18, 2020, 1:45 PM

#

when we want to close tickets it is showing like this everytime we have to click reactions to close and then save the ticket transcript.

📎 Screenshot_20201218-191128.jpg

#

so.. when i do [close bot is sending me this message Save transcript, Re-open Ticket, Delete Ticket

#

When i press Save transcript it will say transcript saving then i have to press Delete Ticket to close ticket completely

errant summit Dec 18, 2020, 1:49 PM

#

$help setup

humble sequoiaBOT Dec 18, 2020, 1:49 PM

#

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

#

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

jade topaz Dec 18, 2020, 1:55 PM

#

i just tried it still shows the same thing.

📎 Screenshot_20201218-192500.jpg

#

i have to press Transcript again then press Delete in order to delete the ticket.

What i want is "when i press lock icon or do [close it has to save the ticket transcript + delete ticket"

pallid juniper Dec 18, 2020, 2:09 PM

#

Why I can't make a support panel

📎 Screenshot_20201218-150836_Discord.jpg

wild lava Dec 18, 2020, 2:26 PM

#

u do tht on the website

quasi iron Dec 18, 2020, 3:26 PM

#

how is it possible to create a support ticket message with 2 or more reactions

radiant moss Dec 18, 2020, 3:55 PM

#

pallid juniper Why I can't make a support panel

Make sure you can type in the channel

pallid juniper Dec 18, 2020, 3:55 PM

#

Yo i fix it

#

Thanks

radiant moss Dec 18, 2020, 3:56 PM

#

quasi iron how is it possible to create a support ticket message with 2 or more reactions

Multiple panels. It is premium only

humble sequoiaBOT Dec 18, 2020, 3:56 PM

#

Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

radiant moss Dec 18, 2020, 3:56 PM

#

pallid juniper Yo i fix it

Sweet!

lean pulsar Dec 18, 2020, 4:49 PM

#

Hello guys! Does anyone have issue with opening tickets? Atm for me whenever I react on the 📧 emote, it removes it but doesnt create a new ticket for me

sick pebble Dec 18, 2020, 5:08 PM

#

$help

humble sequoiaBOT Dec 18, 2020, 5:08 PM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

sick pebble Dec 18, 2020, 5:08 PM

#

$help setup

humble sequoiaBOT Dec 18, 2020, 5:08 PM

#

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

#

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

#

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

cyan ether Dec 18, 2020, 5:14 PM

#

Whenever i go to the dashboard and open up manage on my server, it just crashes and sends me back to the main page, so at this point i cant even manage things for my server since i cant get in. Any ideas how to fix this?

humble sequoiaBOT Dec 18, 2020, 5:15 PM

#

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

cyan ether Dec 18, 2020, 5:17 PM

#

Didnt work 😢

upper flower Dec 18, 2020, 5:18 PM

#

Are u still in the server? Do u have admin permission in the server?

cyan ether Dec 18, 2020, 5:18 PM

#

yeah, im the owner

upper flower Dec 18, 2020, 5:19 PM

#

Okayy, open a ticket

worn surge Dec 18, 2020, 5:20 PM

#

cyan ether Whenever i go to the dashboard and open up manage on my server, it just crashes ...

This is also happening to me.

upper flower Dec 18, 2020, 5:20 PM

#

hm

cyan ether Dec 18, 2020, 5:21 PM

#

Ight i made a ticket

worn surge Dec 18, 2020, 5:22 PM

#

Should I make a ticket too, or is one report enough?

upper flower Dec 18, 2020, 5:25 PM

#

U can make a ticket too

worn surge Dec 18, 2020, 5:59 PM

#

If I wanted a specific panel to open a channel and name it application-NUMBER for example, is this premium only?

remote moss Dec 18, 2020, 7:51 PM

#

how do i ping role in ticket message?

#

$help pinging

humble sequoiaBOT Dec 18, 2020, 7:52 PM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

remote moss Dec 18, 2020, 7:52 PM

#

$help ping

humble sequoiaBOT Dec 18, 2020, 7:52 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

ornate portal Dec 18, 2020, 9:17 PM

#

does anyone know how to make custom commands with ticket tool like /prioritystart

grizzled fiber Dec 18, 2020, 9:46 PM

#

HOW CAN WE MAKE THE BOT ONLY WRITE ON A SINGLE CHANNEL

acoustic patrol Dec 18, 2020, 9:46 PM

#

Imposssible.

worn surge Dec 18, 2020, 9:52 PM

#

ornate portal does anyone know how to make custom commands with ticket tool like /prioritystar...

Hi there. Are you talking about canned/tagged messages where you say something and then the bot replies with a message?

ornate portal Dec 18, 2020, 9:55 PM

#

@worn surge no so what I mean is for example if i type /Prioritystart it would say a priority has been started.

upper flower Dec 18, 2020, 9:56 PM

#

So a tag

#

Just like how I do $botoutage

worn surge Dec 18, 2020, 9:57 PM

#

ornate portal <@!432234718860148749> no so what I mean is for example if i type /Prioritystart...

I don't believe that is possible. You could create another panel (and lock it in a different channel with different permissions). That way its technically "priority" as it could ping a specific role

upper flower Dec 18, 2020, 9:58 PM

#

grizzled fiber HOW CAN WE MAKE THE BOT ONLY WRITE ON A SINGLE CHANNEL

U make it only have perms to one channel

upper flower Dec 18, 2020, 9:59 PM

#

ornate portal does anyone know how to make custom commands with ticket tool like /prioritystar...

U put it as a tag

ornate portal Dec 18, 2020, 10:01 PM

#

so is there no way to do a custom command

upper flower Dec 18, 2020, 10:04 PM

#

A custom command is a TAG

#

$botoutage this is our custom command / TAG

#

@ornate portal

ornate portal Dec 18, 2020, 10:06 PM

#

how do I make that

upper flower Dec 18, 2020, 10:07 PM

#

In the dashboard under tags

still crest Dec 18, 2020, 10:10 PM

#

Bot Offline

radiant moss Dec 18, 2020, 10:12 PM

#

still crest Bot Offline

Should not be. If it is i would put a ticket in #🎫│make-a-ticket

still crest Dec 18, 2020, 10:12 PM

#

Ok

worn surge Dec 18, 2020, 10:16 PM

#

Is it possible to get the bot to do an @ here ping at the start of a ticket?

pale pilot Dec 18, 2020, 10:23 PM

#

Yes. I'm actually not sure what works, but it's either {@ here} or @ here. Without the space of course

worn surge Dec 18, 2020, 10:25 PM

#

Also. When I do $transcript in a ticket, it doesn't actually send the attachment to the log channel. Is it meant to?

pale pilot Dec 18, 2020, 10:43 PM

#

You need to specify the channel it saves to. $transcript #channel @worn surge

jade topaz Dec 18, 2020, 11:05 PM

#

hi, noob question but is there a way to temporarily disable the ticket function

#

without having to remove anything

#

i guess for now, i put the ticket limit to 0 😛

pale pilot Dec 18, 2020, 11:15 PM

#

There are multiple way to do it. You can deny the user permissions to see the channel with the panel message. You can but the @ everyone role on the blacklist role on your dashboard. You can delete the panel message and resend it later or you can do what you did with the ticket limit

#

whatever you like the most

void vale Dec 19, 2020, 1:06 AM

#

Not claim. I’m talking about if you can’t get “bob” to make a ticket you make one and the usual message would read {bob}, please wait for support. but I made the ticket for him. Possible or no?

upper flower Dec 19, 2020, 1:07 AM

#

U wanna make a ticket for bob?

void vale Dec 19, 2020, 1:08 AM

#

Yes hold up

#

Instead of it saying my name it says (bob) but I made him the ticket.

📎 image0.png

#

Like $create-ticket @bob

#

Or something

jade topaz Dec 19, 2020, 5:14 AM

#

radiant moss Multiple panels. It is premium only

Bruh

earnest grail Dec 19, 2020, 8:05 AM

#

how do i see the tickets people have made?

#

in my server

mild island Dec 19, 2020, 9:50 AM

#

void vale Like *$create-ticket @bob*

You can enable Command Syle Tickets at your panel settings. Then you can run $new @bob

plain rock Dec 19, 2020, 2:54 PM

#

hello I have refreshed my page and my server is still not showing up.

#

what do i do?

radiant moss Dec 19, 2020, 3:15 PM

#

plain rock what do i do?

Relog

plain rock Dec 19, 2020, 3:15 PM

#

?

#

Explain

#

@radiant moss

radiant moss Dec 19, 2020, 3:26 PM

#

Log out and try and log back in on the dashboard

plain rock Dec 19, 2020, 3:31 PM

#

okay

jade topaz Dec 19, 2020, 5:19 PM

#

The bot doesn’t create a new channel

upper flower Dec 19, 2020, 5:20 PM

#

do $debug

loud moon Dec 19, 2020, 6:32 PM

#

how do i change the ticket name like when its open ticket-0001 to niky-9999

#

i did it

jade topaz Dec 19, 2020, 6:38 PM

#

i can create log for delete ticket only ?

lunar inlet Dec 19, 2020, 6:38 PM

#

eh hi guys.
i kind of understand the bot, but is it possible to create 2 different tickets at the same time?
I tried to do 1 for bug reports, and 1 for player reports, but it only allows me to do have 1 active at them time
(so when i have an ative bug report, i can not do one for the players)

pale pilot Dec 19, 2020, 6:39 PM

#

loud moon how do i change the ticket name like when its open **ticket-0001** to **niky-999...

that is a premium feature and can be found under ticket options

loud moon Dec 19, 2020, 6:39 PM

#

yea i noticed

pale pilot Dec 19, 2020, 6:40 PM

#

jade topaz i can create log for delete ticket only ?

no, you can log anything

pale pilot Dec 19, 2020, 6:41 PM

#

lunar inlet eh hi guys. i kind of understand the bot, but is it possible to create 2 differe...

Have you tried creating these tickets 1 minute apart from each other? There is a limit on how many tickets you can open in one minute on all servers

lunar inlet Dec 19, 2020, 6:41 PM

#

oh, no i did not try this. I will now, thanks.

#

yeah ok, just had to wait, thanks you!

hushed jackal Dec 19, 2020, 7:24 PM

#

been having an issue for the last few days, when someone clicks the envelope to create a ticket it adds 1 to the emoji count then rolls back and no ticket is created. any ideas?

jade topaz Dec 19, 2020, 7:57 PM

#

Can I do multiple reaction for opening different ticket from a single msg

#

Like this

#

📎 Screenshot_2020-12-20-01-28-33-64_572064f74bd5f9fa804b05334aa4f912.jpg

chrome quartz Dec 19, 2020, 9:20 PM

#

when someone opens a ticket, is there a way to change it from saying #ticket-3182 to #their name, maybe?

pale pilot Dec 19, 2020, 9:29 PM

#

hushed jackal been having an issue for the last few days, when someone clicks the envelope to ...

run the $debug command in your server and give me the link that you get

humble sequoiaBOT Dec 19, 2020, 9:30 PM

#

Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

pale pilot Dec 19, 2020, 9:30 PM

#

@jade topaz

hushed jackal Dec 19, 2020, 11:54 PM

#

@pale pilot Here ya go
https://discordapp.com/channels/509192800865353738/662692902245498910/790003879173423115

pale pilot Dec 19, 2020, 11:57 PM

#

looks like a permission issue to me. Give the bot some more permissions. Easiest way is to give it admin perms

hushed jackal Dec 19, 2020, 11:58 PM

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ok ill try that
thanks

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@pale pilot that did the trick
Thank you again

pale pilot Dec 20, 2020, 12:01 AM

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🙂

chrome spear Dec 20, 2020, 3:18 AM

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Hey where do I find the feature to stop the bot adding the muted role to all channels?

fickle flint Dec 20, 2020, 4:46 AM

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probably in panel

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coolkid

vivid orchid Dec 20, 2020, 8:10 AM

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I want the bot to record old requests in a log channel.

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so how can i do that

pale pilot Dec 20, 2020, 12:24 PM

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I believe that's Impossible

frail trail Dec 20, 2020, 12:55 PM

#

heelo

#

hello

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i need help

#

about help

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about when open ticket

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i need when open ticket and bot send ticket massage i set in site

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like this

📎 unknown.png

humble sequoiaBOT Dec 20, 2020, 1:39 PM

#

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

pale pilot Dec 20, 2020, 1:40 PM

#

$help ping

humble sequoiaBOT Dec 20, 2020, 1:40 PM

#

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

dapper moth Dec 20, 2020, 5:14 PM

#

how do i cancel my premium ticket tool sub?

simple cradle Dec 20, 2020, 5:47 PM

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How could I make the tickets open in a separate category instead of them opening at the top of the discord?

pale pilot Dec 20, 2020, 5:48 PM

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$help category

humble sequoiaBOT Dec 20, 2020, 5:48 PM

#

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

sterile wyvern Dec 20, 2020, 5:52 PM

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where can I find my premium codes?

pale pilot Dec 20, 2020, 5:54 PM

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If you bought it via fastspring, you should have gotten an email @sterile wyvern

sterile wyvern Dec 20, 2020, 5:55 PM

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lemme check

proven charm Dec 20, 2020, 6:04 PM

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$help

humble sequoiaBOT Dec 20, 2020, 6:04 PM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

simple cradle Dec 20, 2020, 6:04 PM

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Thank you @pale pilot

frail trail Dec 20, 2020, 7:24 PM

#

📎 unknown.png

#

HELLO AGAIN WHERE CAN I CHANGE THIS

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delete and save

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and respon

pale pilot Dec 20, 2020, 7:41 PM

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You can find it under moderator options, but it's a premium feature

jade topaz Dec 20, 2020, 7:47 PM

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Can we include a channel tag inside msg in embed

pale pilot Dec 20, 2020, 7:48 PM

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Do $id #channel to find out the ID of a channel. Put everything including the brackets in the embed message @jade topaz

jade topaz Dec 20, 2020, 7:50 PM

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Like {channelid}

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@pale pilot

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But it isn't working

pale pilot Dec 20, 2020, 7:53 PM

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No

humble sequoiaBOT Dec 20, 2020, 7:53 PM

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<#776680605517742090>

#🆘│community-support

pale pilot Dec 20, 2020, 7:54 PM

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You get that?

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Then put all of that in the message

sterile wyvern Dec 20, 2020, 9:46 PM

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is it possible to remove the embeds? since im not using that option

📎 unknown.png

pale pilot Dec 20, 2020, 10:09 PM

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It is not possible to remove the embed

light seal Dec 21, 2020, 3:36 AM

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my ticket categories are locked behind a role , is it possible to temporary add someone to a certain role so he can see the ticket without having the role

upper flower Dec 21, 2020, 3:47 AM

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$help add

humble sequoiaBOT Dec 21, 2020, 3:47 AM

#

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

light seal Dec 21, 2020, 3:51 AM

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im looking for a way to make this happen automaticly when someone creates a ticket

brazen lynx Dec 21, 2020, 4:04 AM

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Dashboard link

#

Can anyone send

humble sequoiaBOT Dec 21, 2020, 8:23 AM

#

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

pearl raptor Dec 21, 2020, 8:32 AM

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I WAB-NT TO SUPPORT PLEASE
ı ınvıtıng tıcket bot but your websıtes not see in my server
why

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please fdast

fleet crystal Dec 21, 2020, 9:49 AM

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Hi, I want a little help

The bot I have in the server does not respond to me I put it in the conversation, but it does not respond and I have tried this block not only in one server, but more than one server, but it also does not respond I want help in that please

jade topaz Dec 21, 2020, 10:53 AM

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Hey

The moment I send a ticket in a channel, the bot sends a nice embed, just no response.
Because of this it is not possible to create a ticket

I looked at the settings and there is a nice envelope. You can only adjust it at premium.

So I'd like to hear what's wrong.

Greetings

worn surge Dec 21, 2020, 11:41 AM

#

fleet crystal Hi, I want a little help The bot I have in the server does not respond to me I ...

What do you mean by it "does not respond"? What command are you running, that you want it to respond to?

worn surge Dec 21, 2020, 11:42 AM

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jade topaz Hey The moment I send a ticket in a channel, the bot sends a nice embed, just n...

What do you mean by "no response" when someone tries to make a ticket?

jade topaz Dec 21, 2020, 11:59 AM

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worn surge What do you mean by "no response" when someone tries to make a ticket?

No response in here (see screenshot)

📎 image0.png

#

People cant click the emoji, its not there

worn surge Dec 21, 2020, 12:01 PM

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jade topaz People cant click the emoji, its not there

Ah. I believe that can be changed as a permission. Under here, I think if you click on Settings under Close Ticket, and then make sure Enable Reaction is enabled.

📎 unknown.png

#

If you only want the reaction to work for your Support Team roles, you can enable that in the same place too.

jade topaz Dec 21, 2020, 12:05 PM

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Reaction create ticket is enabled 4 everyone

#

but its still not working

worn surge Dec 21, 2020, 12:05 PM

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jade topaz but its still not working

Could you send a screenshot of your panel's close ticket settings?

jade topaz Dec 21, 2020, 12:07 PM

#

📎 Schermopname_44.png

worn surge Dec 21, 2020, 12:08 PM

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Do you have multiple panels setup or just one?

jade topaz Dec 21, 2020, 12:08 PM

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ive got more because I test this with different panels. No one works.
I just want to use 1 panel

worn surge Dec 21, 2020, 12:09 PM

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@jade topaz You're in Create Ticket Reaction Settings on that screenshot you sent above. Go to the Close Ticket one instead.

#

It should say this at the top.

📎 unknown.png

jade topaz Dec 21, 2020, 12:10 PM

#

📎 Schermopname_46.png

#

The same settings....

worn surge Dec 21, 2020, 12:11 PM

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I'm not sure why it's not working. I'm not part of the Support Team so perhaps #🎫│make-a-ticket and they might know how to fix.

jade topaz Dec 21, 2020, 12:12 PM

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Thanx, Ill do that:)

worn surge Dec 21, 2020, 12:12 PM

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No worries

eternal halo Dec 21, 2020, 12:32 PM

#

hello
when I try to change the ticket open channel name or the ticket close channel name, the bot doesn't change it. can you help me please?

worn surge Dec 21, 2020, 12:37 PM

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eternal halo hello when I try to change the `ticket open channel name` or the `ticket close c...

That might be a premium feature, does the box have a diamond next to it?

EDIT: Just checked. That is a premium feature.

eternal halo Dec 21, 2020, 12:39 PM

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worn surge That might be a premium feature, does the box have a diamond next to it? **EDIT...

yes, it does
thanks

worn surge Dec 21, 2020, 12:39 PM

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No worries

signal bane Dec 21, 2020, 12:48 PM

#

Hi, how can I add a role (support) on every tickets automatically ?

worn surge Dec 21, 2020, 12:49 PM

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signal bane Hi, how can I add a role (support) on every tickets automatically ?

Panel Settings -> General Options -> Support Team Roles.

signal bane Dec 21, 2020, 12:52 PM

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You mean this ? @worn surge

📎 unknown.png

worn surge Dec 21, 2020, 12:52 PM

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Yep. And then go to the settings of the panel.

#

Then General Options -> Support Team Roles.

signal bane Dec 21, 2020, 1:26 PM

#

Ohh yeah thank you

round edge Dec 21, 2020, 1:36 PM

#

$help faq

humble sequoiaBOT Dec 21, 2020, 1:36 PM

#

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

round edge Dec 21, 2020, 1:37 PM

#

$help transcript

humble sequoiaBOT Dec 21, 2020, 1:37 PM

#

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

round edge Dec 21, 2020, 1:38 PM

#

$help prefix

humble sequoiaBOT Dec 21, 2020, 1:38 PM

#

How to change Ticket tool's prefix

The default prefix for ticket tool is $ and @Ticket Tool#4843 however that can be changed on the Dashboard under Server Configs -> Command Prefix.

round edge Dec 21, 2020, 1:41 PM

#

how do i edit the text in the ticket tool?

#

in the channel it is in that is

south trail Dec 21, 2020, 2:08 PM

#

Does anyone know how to increase ticket limit on multipanel?

jade topaz Dec 21, 2020, 2:49 PM

#

oh

radiant moss Dec 21, 2020, 3:38 PM

#

south trail Does anyone know how to increase ticket limit on multipanel?

That is a premium option Im not sure what the limit is

humble sequoiaBOT Dec 21, 2020, 3:38 PM

#

Multipanels

Multipanels are a premium feature premium that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

radiant moss Dec 21, 2020, 3:38 PM

#

10 Panels is the limit

tough viper Dec 21, 2020, 3:39 PM

#

ive been struggling with this whenever i tried making a panel but do you know how to get hex color number thing because i entered my hex color and it didnt turn out as how i wanted it-

#

and ive seen other people have a different reaction instead of the 📩 thing

glass otter Dec 21, 2020, 4:23 PM

#

Have you the premium subscription ?

teal ridge Dec 21, 2020, 4:24 PM

#

Is it possible to have Ticket Tool dm a user when they react to create a ticket, but they don't have the required role?

weary onyx Dec 21, 2020, 4:24 PM

#

#•suggestions

#

That would be cool, if it's not implemented yet, go suggest it

tough viper Dec 21, 2020, 4:34 PM

#

wait to the red diamond means premium

glass otter Dec 21, 2020, 5:00 PM

#

Yes, that show that this setting require premium

ember laurel Dec 21, 2020, 6:04 PM

#

for claiming, once a ticket is claimed u can edit support perms but is there a way to choose the perms for each support role individually

normal kayak Dec 21, 2020, 6:12 PM

#

Hey!

#

I had a question about the bot.

#

📎 unknown.png

#

It does this whenever attempt to set up the tickets.

upper flower Dec 21, 2020, 6:15 PM

#

Not our bot @normal kayak

glad meadow Dec 21, 2020, 6:28 PM

#

Bonjour, je voulais savoir quel commande fallait il faire pour ajouter quelqu’un dans un ticket

glass otter Dec 21, 2020, 6:35 PM

#

$help add

humble sequoiaBOT Dec 21, 2020, 6:35 PM

#

How to add or remove users on tickets

To add a user to a ticket use $add <user>
To remove a user from a ticket use $remove <user>

arctic cloud Dec 21, 2020, 6:36 PM

#

is it possible to see who closed a ticket?

jade topaz Dec 21, 2020, 6:36 PM

#

!help

#

$help

humble sequoiaBOT Dec 21, 2020, 6:36 PM

#

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

jade topaz Dec 21, 2020, 6:36 PM

#

$help commands

humble sequoiaBOT Dec 21, 2020, 6:36 PM

#

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

glass otter Dec 21, 2020, 6:36 PM

#

arctic cloud is it possible to see who closed a ticket?

Yes, there is a message on ticket close. Or in the logs

📎 unknown.png

glass otter Dec 21, 2020, 6:37 PM

#

jade topaz $help commands

#655832608835502080 please

arctic cloud Dec 21, 2020, 6:37 PM

#

okay do i need to enable that because i cant find it anywhere

#

a staff member closed a ticket that shouldnt have been closed 😅

glass otter Dec 21, 2020, 6:37 PM

#

You, you need to enable the logs

#

But the messge in the ticket is always here

arctic cloud Dec 21, 2020, 6:39 PM

#

how do i set up the logs with this bot like do i need to go to the pannel of the ticket?

glass otter Dec 21, 2020, 6:41 PM

#

Yes, in the logging option

📎 unknown.png

frozen finch Dec 21, 2020, 7:57 PM

#

@glass otter
I CAN'T DO IT

restive sluice Dec 21, 2020, 8:22 PM

#

How do you make it so people with a specefic role can’t make a ticket?

humble sequoiaBOT Dec 21, 2020, 8:25 PM

#

Blacklist Roles

Any role you assign as a blacklisted role won't be able to use commands or reactions.

Selecting a blacklisted role

Go to your Dashboard -> Server Configs. There you will find the option to select blacklisted roles.
Note: Don't forget to save.

jade topaz Dec 21, 2020, 9:14 PM

#

imhaving a issue finding where the option is to have the ticket ping the support team on open
so it pings the person that opens the ticket, but is there an option on the dashboard that will ping the support team to each ticket that opens

frozen adder Dec 21, 2020, 9:32 PM

#

https://i.imgur.com/XOAWj2C.png

Imgur

#

What does additional roles do?

iron hare Dec 21, 2020, 10:22 PM

#

hey, is there a way to make the bot do the tickets in a certain category?

#

nevermind, i figured it ouy

#

out

mystic flint Dec 21, 2020, 10:27 PM

#

👍 Just for reference for others here, it is in panel settings under category options.

#

📎 Screenshot_2020-12-21_at_5.27.05_PM.png

jade topaz Dec 21, 2020, 10:33 PM

#

i try relogging but the server dont showing me

radiant moss Dec 21, 2020, 10:42 PM

#

jade topaz i try relogging but the server dont showing me

Make sure you are admin if so create a ticket #🎫│make-a-ticket

pale pilot Dec 21, 2020, 10:48 PM

#

frozen adder What does additional roles do?

It's a separate permissions group, aside from the support team

hasty flint Dec 22, 2020, 12:10 AM

#

hi so i need help

#

how can i make it so the person who opened a ticket can add other people to the ticket?

#

like say i opened a ticket and i wanted to add somebody else how would i make it so people can do that?

pale pilot Dec 22, 2020, 12:22 AM

#

$help add