$help ping
#🆘│community-support
glass otter
humble sequoiaBOT
radiant moss
$help category
humble sequoiaBOT
young glade
I've added ticket tool to my server and it doesn't show up in the manage servers list even after relogging, and when trying to enter its dashboard it redirects me to the front page
wintry brook
How to chose support team roles?
glass otter
$help support
humble sequoiaBOT
jaunty dirge
How do I get roles?
glass otter
Wich roles ?
glass otter
with #762830607096872984
jaunty dirge
Ok?
glass otter
Read the pins in #762830607096872984 channel
jaunty dirge
Ok
jade topaz
Hi
I need help
I bought since 1 week premium, and since long time bot status is on my discord server offline
@upper flower
upper flower
@jade topaz dm me an invite to ur server please
jade topaz
@upper flower and what is the problem?
upper flower
It’s online now
jade topaz
still @upper flower
Its work now, but i cant save it.
Its offline now
I've spent money on something that doesn't work at all @upper flower
upper flower
U paid for premium?
jade topaz
Yes
upper flower
Use premium bot
humble sequoiaBOT
jade topaz
@upper flower only this bot still doesn't create channels
upper flower
It needs perms
proven coral
When I press manage servers and the bots in my server and its still telling me to invite it
jade topaz
@upper flower ???
jade topaz
How to organize the ticket number under the ticket channel
jade topaz
Hey I need some understanding, a little birdy told me if I vote the bot, I can get premium. Firstly, is this true? Secondly, the vote link won't work @acoustic grove
acoustic grove
Yes it is, also dont ping members of the support team
Use $vote in #655832608835502080
jade topaz
Ok, well if I do it just says wait for an ad and an ad doesn't show
acoustic grove
Are you using an ad block or something?
jade topaz
no
Well, tried another computer the ad doesn't pop up, can you try sending another link?
@acoustic grove don't warn me you're just the only support member helping
acoustic grove
Wrong
jade topaz
rn
jade topaz
Ok, could you find another link to vote ticket bot?
acoustic grove
No those are the only 2 links
jade topaz
Bruh my AD BLOCK WAS ON
acoustic grove
@jade topaz Want a really good extension which bypasses it?
You dont even have to watch the video
radiant moss
run "$debug" and it will say if you have it
jade topaz
Ok
versed tendon
me too
jaunty dirge
Yay!!
solid stream
The bot doesn't seem very
jade topaz
Not at all. 😆 @solid stream
crude sinew
I'm trying to Manage Server on website, and it won't let me. It just says "invite" and I continue to invite and it still doesnt. Yesterday everything was fine. Anyone can assist?
Nvm. I see the bots down.
vapid spade
can someone help me setup ticket tool its really hard and i dont understan anything
crude sinew
@vapid spade https://www.youtube.com/watch?v=EI5le36C39c&t=209s . Very very simple step by step. It helped me.
But the bots down right now so I suggest you trying at a later time 🙂 @vapid spade but in meantime you can watch the youtube video! 😄 or.. its showing down for me lol
vapid spade
kk thx
crude sinew
Ah mines down then D:
potent glacier
could I get support pls
I cant seem to choose my server on the website
ive tried reloading
and reloggin in
crude sinew
^ SAME.
potent glacier
even if I type the actual dashboard for the thing itself cuz I copied it before it just takes me back to the main menu
crude sinew
i been trying for last 15 mins, and the bots back up for me .
potent glacier
i been trying for last 15 mins, and the bots back up for me .
for me its not the bot its the website
crude sinew
for me its not the bot its the website
Right I'm having website issues too.
potent glacier
when I do get onto the dashboard tho and change something all I get it invalid permission nomatter what and when i reload it just goes to the main menu like bruh
crude sinew
^^^^^^^^^^ same.
solid stream
Discord just had an api crash and that's caused some congestions with the bot.
potent glacier
how long till it will be back up?
solid stream
Most of it's online, but it should clearup and return it's normal speed in a few minutes.
solid stream
All my test servers are online and working, but a little slow
brave pelican
its saying "invite" on it instead of manage
brave pelican
i did
both of those and also i have it where it opens in a certain category and its opening all the way at the top
i havent had this issue before
let me see again 1sec
solid stream
Opening at the top is if your category is full
solid stream
Discord only allows 50 channels per category and 500 per server
Ticket Tool lets you set multiple categories and it will use whatever has space.
jade topaz
We also have that issue. @solid stream
solid stream
Ticket Tools api is having some issues right now, I'm working on restarting each shard one at atime.
brave pelican
okok
solid stream
The bot itself seems to be working on most servers though.
jade topaz
When I press the Manage button, it redirects me to the home page. @solid stream
For all my servers.
brave pelican
yea
solid stream
Apple Fried Toast
||Just one last step to find the correct phrase: SSBrbm93IHRoZSB3b3JkIGlzICJnb2F0Ii4u||
solid stream
At most we're looking at an hour before it's fixed.
plucky tundra
I Want Ticket Tool Bot To Ping Staff Role Whenever Someone Create A Ticket How Do I Do It?
someone help me
solid stream
$help ping
humble sequoiaBOT
solid stream
I Want Ticket Tool Bot To Ping Staff Role Whenever Someone Create A Ticket How D...
^
crude sinew
I Want Ticket Tool Bot To Ping Staff Role Whenever Someone Create A Ticket How D...
Good question. I wondered that too 🙂
When a Ticket is open, is there a way for the user to add a member on their own, if needed?
plucky tundra
@solid stream
what do i do next?
i mean should i just add role name or code in that msg?
crude sinew
<@!279639060996292609>
very top where it says {user} Welcome... just edit it to {user} welcome, {@mention} {@mention2} (or however many you want). I just did this and tested it :).
but it's case sensitive ;D
crude sinew
yeah for sure you can edit whatever mention use the { }
plucky tundra
okk
crude sinew
okk
yes, so {user} (this mentions user that opened ticket} {@mention} this will ping the role.. i did {@user} and that didnt show the user that opened ticket, but {user} will! Lol. Sorry I like to clarify things ;D.
plucky tundra
lol its fine ty for making sure im doing right thing
ocean wave
Ticket tool is not working when I have Invited it, it says that I need to invite it again, and I also have another server with the bot and that server not says that I need to invite again
I even tried to log out and log in again
cerulean shell
Ticket tool is not working when I have Invited it, it says that I need to invite...
dusty folio
Is there anyone to help me?
coarse wedge
Is there anyone to help me?
Has the bot needed permission to write into the channel?
dusty folio
radiant moss
what is your server prefix?
radiant moss
does the bot have permission to type in the channel?
radiant moss
hmmmm
dusty folio
Do you have any help for this problem?
radiant moss
if it has admin it should be responding
dusty folio
@radiant moss
Kick it out and add it again?
radiant moss
you could try it
dusty folio
@radiant moss
The same problem, the bot is completely unresponsive to any command present
radiant moss
you have the free bot checked off correct?
dusty folio
@radiant moss
Unfortunately, I don't understand bot very well
acoustic grove
@dusty folio What is the server name or ID?
acoustic grove
What's the exact name of the server
dusty folio
@acoustic grove
QLASH PUBG
acoustic grove
It would help if you would read the warnings it gives on the dashboard
You are trying to use the premium bot without premium
dusty folio
Definitely a mistake or something, I am there only moderator to solve problems. @acoustic grove
What is the solution to this? There is no solution or?
radiant moss
Press the drop down menu
acoustic grove
You need to change it to the free bot
radiant moss
and there should be the free option
acoustic grove
Because you are trying to use the premium bot without premium
Whoever this person is changed it to the premium bot
summer tinsel
The bot isn't in the server with a server named QLASH PUBG
Why you can see all the servers names?
rotund kite
They have like idk some monitor thingy.
acoustic grove
Why you can see all the servers names?
Support team
I can see anyones list of servers which has ticket tool in
summer tinsel
Who made that?
upper flower
@summer tinsel
Within the FULL support team, they get access to our support team panel. They get access to this search bar where they can search a users discord id to find all the servers with ticket tool they are in or they can search the servers ID to go directly to the server. Within the server, it is just like your dashboard, but the support team can not edit/mess up any dashboard, so its view only.
This is mainly to help people with errors or view any bugs or see what is causing problems.
our <@&687423197485989893> does not get access to it. Only full support+
upper flower
@harsh wyvern Ticket tool does not have a feature to create a VC
south cove
Does anyone know how I can ping the role being ticketed?
I see it pings the user with {user}, would there be a command like that for a role?
upper flower
$help ping
humble sequoiaBOT
upper flower
@south cove
sturdy topaz
is there a way to download all the logs as a single file, mutiple files or even spread sheet/csv?
echo star
Failed to send panel plz help
rotund kite
Failed to send panel plz help
@echo star do $debug and fix the perms
violet timber
Hi, when I invite the bot to my discord, it does not appear in the list on the left, and I put the command, and there is no response
summer tinsel
<@!725680411694596136>
Within the FULL support team, they get access to our sup...
Ok thanks
humble sequoiaBOT
rare mountain
I am trying to stop the support role or anyone from being able to close a ticket. I have gone through all the settings on the dashboard but they are still able to close tickets
anyone else having or had this issue?
acoustic grove
@rare mountain Under command configs go to the close reaction and then you can selected disabled roles
rare mountain
It used to also used to do the 2 step close but it doesn’t do it at all since reinstalling the bot.. even though it’s selected
violet timber
@radiant moss where is that ?
violet timber
I found it, but it still does not work, the problem that I have that I invite the bot to my discord, the bot enters but I do not see it in the list on the right, and those with the commands do not react
wild ferry
- Can it see that channel
- Check its in the server via the member list
@violet timber
acoustic grove
by filtering out key words
No
reef owl
Trying to send the panel and it just says failed to send to panel.. what am I missing?
glass otter
Type $debug in the channel who send the panel and fix permissions errors
reef owl
Do I need both bots in my Discord with Premium?
radiant moss
no but it is recommended i think to leave them both incase anything were to happen with the premium bot to save the hassle.
hardy skiff
How to close the ticket
jaunty dirge
$close
hardy skiff
How to reset the ticket thing
jaunty dirge
Wdym?
acoustic grove
How to reset the ticket thing
You can't reset the ticket counter on the dashboard
jade topaz
how do i set it up
acoustic grove
how do i set it up
woven gazelle
Hello
Mi ticket tool say me Failed to send the Panel
Help pls
It has ADMIN permission
jaunty dirge
did you set it up correctly?
opaque fern
Is there a way to transfer ownership of a ticket?
Or should I make a ticket to ask there?
subtle geode
how do i customize the message here in the embed
glass otter
$help panel
humble sequoiaBOT
glass otter
In panel options
woeful oracle
how do i customize that message in the embed?
glass otter
In panel options
lavish badger
I tried adding a ticket to a channel and it says failed to send panel
what can I do?
woeful oracle
In panel options
do you know how i also add another embed?
glass otter
You can't put 2 embeds in 1 message with @pseudo glen
storm stratus
I have my ticket setup to go to a closed category after completion and it has been working great for weeks. Today when I close a ticket they dont go to the category and I cant even manually drag them to the closed category. Am I doing something wrong?
autumn rain
why when i add a panel it dosent add to the server it says failed
radiant moss
@autumn rain run $debug and make sure it has the permissions
@storm stratus how many channels does the closed category have?
currently
radiant moss
At least 50 if not more
there is a limit to how many you can have. You most-likely have hit that limit.
storm stratus
Oof, ok. Thank you for the info
vapid spade
$help
humble sequoiaBOT
vapid spade
$help setup
humble quest
what are tickets for
snow mirage
what are tickets for
Tickets are opened when a user in a server requires help or assistance from your support team.
jade topaz
You guys probably get this alot but how do I stop the bot from sending me a ping every time I close a ticket
radiant moss
Wdym ping? As in a @? @jade topaz
storm pike
Howdy, I've just enabled the premium bot to take over tickets, however it's now posting the message "Failed to Save" in regards to the autosave transcript.
Even though it is enabled to do so and has been working with the regular bot
Is there a premium bot specific section i need to edit in the configs?
jade topaz
Wdym ping? As in a @? <@456226577798135808>
Hey tiny! When I mean ping im talking about getting a DM from the bot thats my bad.
split thistle
@iron slate You can see the greenish line at the side right? Probably you have to shift your screen towards the right so you can see the “Settings” button which is blue. The green button is “Send” which is right beside the settings button.
radiant moss
Hey tiny! When I mean ping im talking about getting a DM from the bot thats my b...
Should be an option under ticket closed section. Remove when it dms on the dashboard
zealous turret
Hey, I want to enable seeing tickets per role, how can I enable that?
pale pilot
$help support
humble sequoiaBOT
zealous turret
thanks!
idle oxide
How do I change the email address that my TicketTool is registered with please?
wild ferry
How do I change the email address that my TicketTool is registered with please?
In what regards?
For payment?
Or general logging in?
Logging in is linked to your discord
idle oxide
Ahh, got you... that answers that ... thank you bud
wild ferry
No problem.
split thistle
@spare plover Maybe because the bot does not have administrator permissions.
stiff bramble
Just execute $panel 1 in the channel you want it in. Make sure the bot has access to the channel in question.
cerulean wraith
someone help me?
solid stream
Well, start by telling us your problem.
hot mantle
I DO
solid stream
Then wait for one of our Arabic support team members to get back with you
It shouldn't be too long.
hot mantle
I do
Ok ✅
Whet
@solid stream I entered the tick bot on my server, but I do not know anything and I want to add technical support and add the bot to it. I do not know any information about the tick bot that can help me
!
iron slate
I have reached the panel settings, what is the option of the message that get displayed once ticket is created ?
shrewd scroll
how do u firstly set up the ticket page
solid stream
Do you still have premium?
solid stream
are you still having issues?
jade topaz
yes
rotund kite
What type of issue?
@jade topaz
I have reached the panel settings, what is the option of the message that get displayed once ticket is created ?
@iron slate go to ticket message settings, panel is for the place for react creating.
how do u firstly set up the ticket page
@shrewd scroll #573205317870157855
shrewd scroll
its cool ive done it now but thx
rotund kite
👍 Okey
For issues regarding the bot cannot create tickets or send messages, panels, please do $debug and correct the settings accordingly.
Ping me for help.
wild ferry
Or me
rotund kite
Well most support team are on holidays, so...
wild ferry
I see
rotund kite
A community support assistant role would be cool.
wild ferry
That would kinda affiliate you with TT
rotund kite
Mmm
jade topaz
the bot wont make the tickets @rotund kite
Hello, on website i click manage, but whatever i click on brings me to main page of the site
rotund kite
the bot wont make the tickets @rotund kite
@jade topaz did you check the perms?
Also you have to send a panel first.
Do $debug and fix the perms
In your discord server.
Hello, on website i click manage, but whatever i click on brings me to main page of the site
@jade topaz try refreshing it, then sign in, otherwise #🎫│make-a-ticket
@jade topaz if it still doesn’t work #🎫│make-a-ticket
jade topaz
> Hello, on website i click manage, but whatever i click on brings me to main pa...
did that
rotund kite
Please note the time for waiting may be long.
did that
@jade topaz also did you added servers into the manager thing?
jade topaz
yep
rotund kite
@jade topaz , oh a reminder, a catergory can only fit 50 tickets or channels, a whole discord server has a 500 channel limit.
Yw, np.
glass frigate
Any way to have my reaction remove automatically after the ticket has opened?
jade topaz
Ho do I cancel premium trial for ticket tool?
Hello, I would like to know how I do so that each ticket is individual since I put it on my server and every time someone else sees it all
if they can answer in captures it would be better
radiant moss
Any way to have my reaction remove automatically after the ticket has opened?
Make sure the bot has manage reactions enabled
glass frigate
Make sure the bot has manage reactions enabled
Via the ticket tool dash or Discord it self?
radiant moss
Its role permission
glass frigate
Its role permission
That worked, thank you!
radiant moss
No Problem!
jade topaz
how come none of my server members can see the ticket bots message
thin viper
I configured a ticket in ticket tool for my server, while trying to send it to my specified channel it said the ticket had "failed to send"?
glass otter
Run $debug in the channel and fix permissions
rotund kite
Think if your issue is related to $debug $debug $debug, if it is, $debug and fix them.
thin viper
Run `$debug` in the channel and fix permissions
what permissions would i have to give the bot? i've given it admin.
rotund kite
what permissions would i have to give the bot? i've given it admin.
Give it the one it has X on
humble quest
how do i make the ticket channel private?
the other people can see other people's ticket
how to make it private
wild ferry
the other people can see other people's ticket
Under general options
forest rapids
By default that setting is off/red.
By turning it on/green that will allow the ticket creator to see the ticket, but keeps it private from other members..?
wild ferry
@forest rapids having it on let's everyone see it, if its off its only viewable by the creator and support team
forest rapids
Turning it off/red makes it invisible to the creator. Unless we add perms so they see it.. but then everyone else sees it too
forest rapids
That is already set
If it makes a difference... my everyone role has no permissions at all. I have a reaction bot that gives members a 'Member' role
humble quest
humble sequoiaBOT
Multipanels are a premium feature 
that allow for a single panel with multiple reactions to open different tickets.
candid spire
@jade topaz need premium
U have 7 days premium free
If u want
Put it
👍
Look the perms on ur server
@jade topaz
On channel
Allow ticket tool send messages
Yes
Give ticket tool admins perms on discord
👍
drifting ice
how do i do the suggestions part?
humble sequoiaBOT
spring rune
So I bought premium for Ticket Tool back in March. Used it for like a month (It was a yearly sub). I no longer have that discord now. How do I use it now for my new discord? I entered the product key but its already been used.
upper flower
Open a ticket and do $transfer and it will tell you instructions
spring rune
Thank you so much
vernal zephyr
how do I create a ticket with a user from their discord ID?
radiant moss
how do I create a ticket with a user from their discord ID?
You can add someone to a ticket but not create one for some I don’t think
And that would be $add <user>
stiff bramble
You can add someone to a ticket but not create one for some I don’t think
You can if the option is toggled. It’s $new @user
viscid quest
@jade topaz @candid spire i same the proplem
@candid spire who Give ticket tool admins perms on discord
?
upper flower
Huh
viscid quest
?
radiant moss
You can if the option is toggled. It’s $new @user
Oh that cool thanks for letting me know!
radiant moss
<@456226577798135808> <@!395569526474801152> i same the proplem
What is your problem?
stiff bramble
Make sure bot has permissions in the channel you’re trying to send the panel to, @viscid quest
humble sequoiaBOT
If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/781592799711330304
radiant moss
run $debug
viscid quest
@stiff bramble who permissions ?
radiant moss
bots role permissions
radiant moss
It mostlikely does not have the proper permissions to send to that channel kk
you can either give the role admin or change the channel perms
viscid quest
i have tried the provlem has not been solved
radiant moss
go into your channel settings and make sure the bot can type there
viscid quest
roles ?
radiant moss
make sure the bot can type in that channel. Go into the channels permission settings and make it so the ticket tool role can send messages
viscid quest
yes the bot can send messages
radiant moss
can you run $debug in the channel and send a pic of what it says?
viscid quest
i giv the bot all permissions
1m
can come in my chanel to show ?
i open screen and you will show
radiant moss
if you would like to invite me to your server in dms i can try and help you
viscid quest
ok i inveted
wraith temple
How do i change prefix
pale pilot
$help prefix
humble sequoiaBOT
upper flower
$help ping
humble sequoiaBOT
steep turret
thx
jade topaz
I keep getting failed to send panel
upper flower
U need to give bot permissions in channel
coral saddle
Hello everyone, my tickettool isnt working well. I can open tickets and they show up as normally. But everyone else on the server cant open a ticket.... i changed nothing at that bot at all and it just doesnt open a ticket
Whem they click on that postsymbol the bot isnt reacting and it happens nothing
Can anyone help fixing that issue?
jade topaz
It’s most likely channel permissions
Also make sure you don’t have “Support Team Only” enabled on the create ticket reaction settings
coral saddle
He needs every permission in channel doesnt it?
wooden yew
No.
You only need to make sure that the reaction is not set to support only.
Did you check to make sure it is not set to support only?
$help panel
humble sequoiaBOT
wooden yew
That is not what I wanted.
coral saddle
Well i checked it now and its not support team only.
wooden yew
@coral saddle Try to see if that is the issue and let me know if it fixes it.
Ok.
Deos everyone have discord perms to react in that channel?
coral saddle
Wait lemme check 😂
Jep everyone has
It worked fine until now.... we are using that bot since 2 months now and i really dont now why its not working
wooden yew
I am messing with the dashboard for one of my servers to see what other setting could have been toggled.
coral saddle
Maybe you wanna join our server and ill give you admin role?
For about 15 minutes so that you can check?
wooden yew
Ok.
pliant kiln
hi
pliant kiln
How do I make the bot enter a channel and generate a ticket?
rotund kite
Anything else @pliant kiln ask here.
jade topaz
@thin marlin how do i setup a ticket system like u react to a message to open a ticket
:/
thin marlin
Follow #573205317870157855 step by step and it will setup the ticket system so you react to a embed to open a ticket.
rotund kite
Hmm what are the best features of ticket tool premium, just wondering so I know what to do to improve.
vapid sonnet
I have a problem with the ticket.
The permium was on the server now it's gone and doesn't work
rotund kite
@vapid sonnet do $debug and send it here
keen axle
how do I make Ticket Tool to ping roles?
because the last time I tried to ping a role with the supported variables ({@Role Name}) it didn't worked
rotund kite
how do I make Ticket Tool to ping roles?
because the last time I tried to ping a...
$help ping
humble sequoiaBOT
rotund kite
Here @keen axle
rotund kite
Just follow that, if you still need help please ping me here.
halcyon mica
$help multipanels
humble sequoiaBOT
frail tide
does anyone know why my logs wont be working?
rotund kite
@vapid sonnet , transcript?
keen axle
Transcript Channel doesn't working, can someone help me?
rotund kite
Did everyone check the perms?
keen axle
oh, he has the same problem has me
rotund kite
Try do $debug, and fix it
If that does not work I'm afraid we might have an outage.
$transcript
$help transcript
humble sequoiaBOT
keen axle
I fixed it, thanks a lot
jade topaz
to put multiple reactions
candid spire
Yes
jade topaz
1 sec
candid spire
$panel 1 2 3
jade topaz
that just displays my first panel
candid spire
U have put $panel (number of panel) (number of panel)
humble sequoiaBOT
jade topaz
jade topaz
ok let me try
rotund kite
also you need for image a direct link
rotund kite
Ok, hmm, I wonder what the tag is called, sorry if my instructions were hard to follow, it's hard to tell you what to do when I know there's a solution and I forget it.
Here it is, I am stupid.
pale pilot
Ok, hmm, I wonder what the tag is called, sorry if my instructions were hard to ...
It's $mp
mp= MultiPanel
$commands
$commands is also helpful for all those custom tags we have here
If you test them, test them in #655832608835502080, not here ^^
raven turret
Bot working? Main not premium?
pale pilot
Yes, the bot should work fine
covert saddle
How Do I Set a Cooldown To Prevent Spamming the tickets?
covert saddle
Any Staff hello?
radiant moss
@covert saddle There should be an option on the dashboard in the ticket to limit how many of that ticket a person can have open
Its under General Options Ticket Limit
covert saddle
Alright Thanks
jade topaz
the ticket tool is already on my server but it does not appear to configure it
solid stream
Try logging out and back in
If it still doesn't show open a ticket and send us your sever ID
jade topaz
Okay thanks i try
I already tried and it doesn't work
Can we do this with this Bot?
?
I really need to do it, please help.
radiant moss
@jade topaz Yes you can you could have to make them a multi panel similar to #🎫│make-a-ticket
$help panel
humble sequoiaBOT
radiant moss
$help multipanel
humble sequoiaBOT
jade topaz
That's it?
radiant moss
I dont know the actual command for multi panels one sec
humble sequoiaBOT
Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.
radiant moss
@jade topaz There it is
undone sentinel
does anyone know how to fix ticket tool w the react to make a ticket thing? bc i cant make a ticket in my server-
radiant moss
does anyone know how to fix ticket tool w the react to make a ticket thing? bc i...
Make sure it has the permission to add reactions
humble sequoiaBOT
If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/781960447258918972
jade topaz
When I have the bot send the ticket message it doesn't have the reaction
radiant moss
When I have the bot send the ticket message it doesn't have the reaction
Please make sure it has the permission to add reactions in that channel
jade topaz
When a simple member react to the reaction of the ticket, it do nothing but when I do it, it works :/
I don't know where is my mistake in the configuration
radiant moss
Make sure it is not checked to support team only
jade topaz
I find my mistake, I was put the everyone role on the blacklist but thx 😂
radiant moss
ahh that would do it
cerulean stag
Ugh, It won't send the panel I just created to the channel I told it to.
cerulean stag
yeah, just the one that says Failed to send panel
light violet
Reload page?
radiant moss
Please make sure it has permission to type in the channel and add reactions
cerulean stag
Oh gosh, that makes sense hahaha..... is that all the perms it needs?
radiant moss
Run $debug and it will show everything its best to have everything ticked
cerulean stag
and do I need to allow the same in the category I selected for support?
radiant moss
wdym
cerulean stag
when I set up the bot I had to select a category for my support
but I have set no perms for the bot yet
all my channels are locked
radiant moss
yes make sure it can manage those too
latent fox
Is there a way to add people to a ticket without having to go into permission (Background: we run a Ark Server and a tribe member opens a ticket and they need ther other tribemate in the ticket to fully explain the problem so I had to go into the channels permission and manually add them in to the channel.)
radiant moss
@latent fox Yes this is very do able! Do $add <User's @>
latent fox
Wdym
radiant moss
XBox, Ps4, steam
latent fox
Xbox
radiant moss
?Whats the name of it
latent fox
CodedNature
radiant moss
Ahh
latent fox
Want an invite
radiant moss
Sure message me it in dm
rotund kite
Who pinged me?
radiant moss
Sorry i did idk why it pinged you meant to ping someone else
rotund kite
Oh, ok, it’s fine, because I told people to ping me when they run in to troubles.
Well if they still needed help.
jade topaz
I create my ticket and the error occurs when sending the message to the server channel. Does anyone know the reason
radiant moss
Ya same here
rotund kite
Do $debug
radiant moss
I create my ticket and the error occurs when sending the message to the server c...
Make sure it has permission to send message please
jade topaz
Make sure it has permission to send message please
ta
jade topaz
kkk it was just that but thanks for the rough help @radiant moss
radiant moss
Np
rotund kite
Make a support info channel
And then list everything
And the person has to react to open up the channels
fleet lantern
Thats just a feature of our mod bot, it's not available in the full ticket tool bot
remote willow
radiant moss
$help category
humble sequoiaBOT
radiant moss
@remote willow
short basin
Does TicketTool have an option to autoclean tickets with no reply for x time? Or some other cleanup option?
I do have premium, if that matters.
inner aurora
not currently
inner aurora
I do have premium, if that matters.
$pc
humble sequoiaBOT
patent knoll
Good night how do I set up the bot on my server?
They have some control panel or they can explain to me how I do please
graceful briar
Hey there guys
Quick question: I'm trying to set up a panel but when I try to send it to my dedicated channel I get the message "failed to send panel". However, I have given the rights to the bot (at least those which seem obvious to me).
Any idea what step I missed?
inner aurora
Good night how do I set up the bot on my server?
inner aurora
Hey there guys
Quick question: I'm trying to set up a panel but when I try to s...
Try sending
@pseudo glen debug
in the channel you want to send the panel in to see what perms are needed
graceful briar
Thank you @inner aurora !
inner aurora
Did that work?
uncut condor
how do i do to transfer my ticket bot premium to another server??
<@&540295656720302081>
<@&735932334699708490>
humble sequoiaBOT
-- moved to ticket --
modest rivet
Can the regular Ticket Tool bot be kicked if the Premium bot is being used? Or is the regular bot still needed?
crude hatch
Everytime I click on anything within my dashboard, it redirects me to the landing page.... Anyone else having this issue?
radiant moss
@modest rivet the normal one won’t have a use if you have the premium bot but I would say keep both in case something were to happen to either.
@crude hatch try a different browser, relog on the dashboard not too sure
wild ferry
- Does it have permission to send in that channel
- Try using the $panel command instead
$help panel
humble sequoiaBOT
wild ferry
That's unrelated
radiant moss
Run $debug
coral cape
1. Does it have permission to send in that channel
Thanks you!
cosmic igloo
Hello, I have intall your bot on my server but I can not config the panel for but ticket it and not in manage-server know normal?
radiant moss
@cosmic igloo What is the error it is giving you?
cosmic igloo
no error
radiant moss
what is problem then/
?
ohh nvm i see try to log and out and log back in on the dashboard
radiant moss
yay
compact harbor
hey i just wanna ask if the saving transcript works because i cannot get it to work so it saves on a separate channel
weary sparrow
why does this happen?
compact harbor
Bruh you gotta activate Windows
jade topaz
Hey so I heard this is a support channel
So I'm going to vent a little bit I'm feeling a bit depressed if I could get any support it would be appreciated
Patriarchy
opressing me
I'm at a university
A student in gender studies
learning about mysogny
glass otter
Here it's a support for @pseudo glen. If you have some problems at school, you can go to #💬│general-chat
He leaves 🤦
rotund kite
Maybe create a server for wellbeing, and partner up, so everyone can get help.
potent meadow
i have everything set up, but i react to the emoji and nothing happens
compact harbor
Idk if you guys missed it but I asked a question about saving transcripts
compact harbor
hey i just wanna ask if the saving transcript works because i cannot get it to w...
This
lusty lance
Hello evrybody is there a way to change the language of the bot ? kind regards
radiant moss
Hello evrybody is there a way to change the language of the bot ? kind regards
By language do you mean coding language?
inner aurora
hey i just wanna ask if the saving transcript works because i cannot get it to w...
$help transcript
humble sequoiaBOT
radiant moss
Im confusious
inner aurora
Reply to another message
radiant moss
ya but the other one
knotty dragon
how do I put a description on the ticket embed
rotund kite
$help panel
humble sequoiaBOT
rotund kite
$help embed
humble sequoiaBOT
rotund kite
$embed
rotund kite
how do I put a description on the ticket embed
Edit the panel, go to panel settings, then edit the message.
knotty dragon
thanks
jade topaz
Is it possible to make multiple ticket systems in one server? Multiple panels with different teams in each
somber peak
Can I change the profile pic of the bot?
twilit night
Can I change the profile pic of the bot?
no
twilit night
Is it possible to make multiple ticket systems in one server? Multiple panels wi...
yes
jade topaz
I have a couple questions
1.Can tickets be automatically deleted after a certain amount of time
2. Is it possible to make it where when someone creates a ticket, it becomes a nsfw channel? If not is there a way to bypass it using perms, by giving the person opening the ticket, manage channel perms?
humble sequoiaBOT
lusty lance
By language do you mean coding language?
No i mean like set it to dutch so the bot replies in dutch
If a translation for dutch does not exist im willing to make one
pale pilot
there is no translation to any language for the bot. You can only edit the messages by ticket tool that are part of your tickets, like ticket message or panel message
radiant moss
I want help please
Please describe what you need help with
jade topaz
I need the Save transcript of a conversation which was deleted a few days ago
inner aurora
you can't recover transcripts that were deleted as they are only sent to discord; we don't save them @jade topaz
inner aurora
sorry 😦
jade topaz
Is there a limit to deleted tickets?
inner aurora
no because the channel is deleted
jade topaz
If I give them manage channel perms, they will only be allowed to edit their ticket, not other tickets and channels right?
inner aurora
correct
jade topaz
Ok, and you can only control the panel from the dashboard? No commands on discord
inner aurora
right
hushed moth
Why does the bot not add the reaction to the panel
inner aurora
It most likely doesn't have the "Add reactions" permission in that channel
hushed moth
Thanks
echo bane
hello how can I send a ticket script and close it only through a "9close" command? Recommendations?
jade topaz
Hello, is there a way to automatically delete a ticket after a period of inactivity?
or just after a period.
jade topaz
is it possible to make a message that i sent a panel?, like you know how a panel you have to react to a message that the bot sends out, instead could you put a reaction on my message, and when you react to my message then thats how you create a ticket
radiant moss
hello how can I send a ticket script and close it only through a "9close" comman...
It will be in the options on the dashboard on who has the permission to close the ticket
jade topaz
How do I allow a role to see the tickets without giving them admin?
radiant moss
How do I allow a role to see the tickets without giving them admin?
Go into General options on the dashboard
jade topaz
ok
radiant moss
And you can add roles
jade topaz
i did that but it didnt work
radiant moss
You have it listed under Support Team Roles?
jade topaz
yeah
radiant moss
Hello, is there a way to automatically delete a ticket after a period of inactiv...
Atm i dont think there is. The only option i think for automation is if the ticket creator leave the server.
echo bane
It will be in the options on the dashboard on who has the permission to close th...
thx 🙂
radiant moss
is it possible to make a message that i sent a panel?, like you know how a panel...
I don’t think that is currently possible only with the bot sent embed you can create a ticket through
jade topaz
oh alr, but i can change the pannel message correct?
jade topaz
@radiant moss Thanks
In the ticket message, i would put a channel with its link like #channelname is it possible?
radiant moss
Should be
jade topaz
How? I tried just by typing #channelname but it doesn't create a link in the message to the channel
radiant moss
One second
jade topaz
Sure
jade topaz
Y it's the channel name where your ticket is
radiant moss
Are you trying to put the tickets #channel name or another channel name?
radiant moss
Most-likely i am looking under the supported variables tab and cant find anything
Ahh i got it
jade topaz
Yes I also looked but I find it strange that we can not put the link of a single channel.
turbid moss
uh i need help so i made a panel and when i hit send it fails
radiant moss
<#channel id>
radiant moss
uh i need help so i made a panel and when i hit send it fails
Please make sure it has permission to type in the channel and manage reactions
turbid moss
it has all perms
jade topaz
Ah perfect, ty @radiant moss, appreciated!
radiant moss
Oh course!
radiant moss
it has all perms
Can you run $debug in the channel and send a picture of it back
radiant moss
Go onto the dashboard and make sure you have the free bot checked and bot premium
radiant moss
One sec
radiant moss
Of course! Let me know if you need anything else
turbid moss
will do ❤️
mossy oxide
How do I save my logging channel on a panel?
I chose the logging channel option int. The panel website and it never saves.
radiant moss
So the logging channel is not saving? Ummm is anything else saving or is it just not the logging
humble sequoiaBOT
Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.
radiant moss
@vivid root
vivid root
Thx
radiant moss
Np
vivid root
@radiant moss hmm i try the command and it only displays the first one
Like if i put $panel 2 3, it only displays the 2
vivid root
@radiant moss and where is the panel id? I dont find it xD
Srry im dont know how to use tt
radiant moss
You are going to have to enable developer mode to be able to grab the panel id one sec
vivid root
@radiant moss is it the message id?
radiant moss
Yea
granite lotus
How can I replace The Embed footer? Like From tickettool.xyz to Custom msg...I tried editing it from the panel config..But it doesn't change.
vivid root
@granite lotus you need premium
tough flame
so
my discord members can react to the lock from the opened ticket
i mean i disabled that but if they double tap
they still manage to do it
radiant moss
?do you have it turned to support team only
tough flame
yes
radiant moss
do they have support team role?
tough flame
who ?
radiant moss
the person trying to close the ticket
radiant moss
who is trying to close the ticket
tough flame
and also their rank doesn't allow the to surpass my restriction for the in not closing the ticket
tough flame
who is trying to close the ticket
well a simple member
radiant moss
gotcha
tough flame
with a role which has not many permissions
radiant moss
ummmm did you trying adding there role to disabled roles ?
radiant moss
do they have admin
tough flame
would you like to join voice channel and me to stream ?
tough flame
do they have admin
ofc not
radiant moss
cant stream there
radiant moss
can you just send me an invite to your server?
radiant moss
dms
radiant moss
Go into Server Configs
primal dawn
radiant moss
It has admin
rotund kite
That have X.
radiant moss
@primal dawn Go into Server Config on ticket tool dashboard
rotund kite
in my server>
@primal dawn What’s your issue?
primal dawn
bro im new and ur telling me to go to server config and i aint even know where that is
humble sequoiaBOT
inner aurora
@radiant moss $dashboard ^
primal dawn
radiant moss
Left side
primal dawn
mossy oxide
So the logging channel is not saving? Ummm is anything else saving or is it just...
It’s not logging, but when I select my log channel then click off it doesn’t save.
rotund kite
Don’t use premium
rotund kite
It’s not logging, but when I select my log channel then click off it doesn’t save.
@mossy oxide try $bebug
radiant moss
rotund kite
Tap on the thing and change to free.
radiant moss
you need to press that
radiant moss
now save it
primal dawn
lol
rotund kite
Now save
primal dawn
i did
radiant moss
and re send the panel
rotund kite
And try now.
rotund kite
Auto saving is premium.
mossy oxide
So i can’t have a log channel with free?
rotund kite
You can use reactions to save transcripts
radiant moss
yes nvm auto asving is
no you can my mistake @mossy oxide
is it only logging options that will not save?
rotund kite
So i can’t have a log channel with free?
@mossy oxide you can
mossy oxide
It doesn’t work.
rotund kite
Send us a picture of your logging thing
primal dawn
how can i change the bots name?
primal dawn
alright
radiant moss
Then change nickname
rotund kite
I> how can i change the bots name?
@primal dawn change its nickname, but the pfp and tag cannot be changed.
primal dawn
alr
radiant moss
Same with status
radiant moss
Yes i saw that
rotund kite
Maybe it was a little late when I noticed.
radiant moss
They should add it to pin messages
rotund kite
Yes, maybe add a support info channel
radiant moss
yea i noticed it not too long ago was scrolling up
rotund kite
Yes, maybe add a support info channel
And people who you can ping for help.
radiant moss
Would be cool to see
rotund kite
I’m too lazy to make a suggestion, I hope a staff member sees this.
radiant moss
I'll put one in. So a channel that has important info on #🆘│community-support
with some basic rules etc
worthy bloom
if i buy Premium version, can use it on multiple servers?
radiant moss
Of course!
rotund kite
Take some credit for me idea.
radiant moss
Full credit @rotund kite
jade topaz
Support arab ?
inner aurora
robust seal
How do I make people answer Qestions In. The ticket
radiant moss
Like you want to put questions when they open the ticket for them to answer ? @robust seal
robust seal
Yes @radiant moss
radiant moss
Have you created any tickets yet?
humble sequoiaBOT
robust seal
Tinny can you join my discord server I’ll give you perms to it because I don’t under stand any of this
Then you can leave at the end
radiant moss
I cant do it all for you but i can try and help you here
Have you created the panel ?
robust seal
Tiny can you join. A voice chat for me
inner aurora
@robust seal please open a ticket #🎫│make-a-ticket
robust seal
Ok