🆘│community-support

[restive condor]

We don't do support in DMs unfortunately. #🎫│make-a-ticket please

[proud meadow]

Hello,
Thank you for your response.

The issue occurs on my panel.

When I click Close on a ticket and then click Cancel in the confirmation message, Discord displays "Interaction Failed".
The Close button works correctly, but the Cancel button does not.

I have attached a screenshot of the error below.

Please let me know if you need any additional information or screenshots of the panel configuration.

Thank you.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3145)

[restive condor]

Could you provide your server ID? And also, do you have administrator permissions or are you the server owner?

[agile trellis]

Hello made a ticket but I didn't saw any information relates with gold of Ahmed raza pirani

[lusty gulch]

i am using the threadd mode and i want 2 staff roles, both roles are added to the ticket however only one of the roles are pinged how can i do that

[gloomy pier]

Cannot acess.. i am the owner

[analog niche]

Stupid question. Am I able to limit ticket creation for specific roles?

I have it set to 3 for all users, Staff can bypass the limit. I'm wanting another role specifically to only create 1

[dawn garnet]

I am trying to make a panel with multiple buttons but I don't think I am doing it right, I have read the docs (Panel Options) but I am not sure (I am a visual learner and there weren't many pictures to go based off of)

[frigid lantern]

how do i ping a certain role when a ticket is opened?

[analog niche]

you'll want to do the drop down panel

[dawn garnet]

Is there a specific reason for that?

I am trying to get it to look like this>

[analog niche]

Ohhh. I thought you meant this.

[dawn garnet]

Nope😅
But the help is appreciated!! But do you know how to do the button type??

[analog niche]

Unfortunately, not off hand. I'll need to do research in order to assist with that regard. My apologies.

[dawn garnet]

Its finee, thank you for the assist though

[iron night]

Gave +1 Rep to @analog niche (current: #212 - 3)

[mystic flint]

This channel is essentially in a trial run. In approximately 7 days, this channel will be once again closed to the public while we evaluate the results and overall quality of support.

[rotund kite]

Hmm, my suggestion is implemented, yay

Can this be in the need help catergory?

Delete those messages if you find them not related.

[inner aurora]

threw it in there 🙂

[charred ruin]

Interesting.

[wild ferry]

I wonder how many people will use this

[rotund kite]

Umm, well I help a lot of people in #💬│general-chat

[inner aurora]

ye

[wild ferry]

Same, but many just open a ticket 5 seconds after posting it in general

[rotund kite]

Same, but many just open a ticket 5 seconds after posting it in general
@wild ferry maybe it would be a good idea that community support for general support and make a ticket for technical support.

So they don’t spam in community and spam in ticket, 1 issue in two places.

[acoustic grove]

@rotund kite another channel just means for things for us to moderate lol

plus answers from users wont be 100% correct and good

[rotund kite]

Mhm, nothing is perfect.

[inner aurora]

except @pseudo glen ofc

[rotund kite]

except @pseudo glen ofc
@inner aurora there are bugs but, ig sure, it is the only perfect thing if you say so

Lol, nobody is using this

Channel for support

[acoustic grove]

ew a stick message

dont even

I hate it

[radiant moss]

Hello

[upper flower]

it hates u then @acoustic grove

[jade topaz]

Hola

bebesitos

bebelin

[mystic flint]

⚠️ Sticky Message, Read Before Typing! ⚠️
Support/Information from the community may not always be correct.
If you would like the official Ticket Tool Support Team, then please open a ticket in #🎫│make-a-ticket.

What a bot.

[rotund kite]

Is there any punishment for pinging users in #762830607096872984

[charred ruin]

With pinging support there is lol

[odd magnet]

How can i name the channel as name of the person who created a ticket

[hybrid dagger]

@odd magnet if you have Premium, it is under Ticket Options > Ticket Opened channel name

[odd magnet]

Ok thx

[dire vapor]

hello,, the ticket tool doesn't work at my server,, why?

[wild ferry]

Explain doesn't work?

Is it online and responding in the server?

(You can do $ping in a channel it can see and type in to check)

[rotund kite]

@dire vapor ^Above^

[wild ferry]

Most likely opened a ticket

[rotund kite]

This is just like a wikipedia compared to #make a ticket

⚠️ Sticky Message, Read Before Typing! ⚠️
Support/Information from the community may not always be correct.
If you would like the official Ticket Tool Support Team, then please open a ticket in #🎫│make-a-ticket.
If that is true.

[brittle cape]

i need help on this matter

i created one ticket

to my server

but i accidentally deleted the server

so i created anew server and invited ticket bot

but to create a ticket u need to go to mange server so i went

[glass otter]

Have you made a new panel from your server dashboard ?

[acoustic grove]

@brittle cape #573205317870157855

[brittle cape]

i created a ticket but when i said earlier i deleted that server by accident and created a new one it didnt work and it didnt even show my newly created server

i refresh my page but still it didnt show

[acoustic grove]

Relog into the dashboard

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[brittle cape]

wait i am still doing

oh thanks

it worked now

[serene shell]

Hey does anyone knows how to make this bot ping a moderator-role as soon someone makes a ticket?

[acoustic grove]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[acoustic grove]

@serene shell

[serene shell]

Thanks alot

[jade topaz]

Is the bot down?

hi does it have an anonymous feedback feature? 😮

[mild island]

You mean @analog thistle ? No, it doesn't. I'm sorry

[jade topaz]

Oh I see! Thank you tho :3!

[upper flower]

hi does it have an anonymous feedback feature? 😮
@jade topaz If you want to do a private suggestion/feedback with just u and I, just make an english ticket and ping me in it.

[pure tartan]

When I did what $help ping does it just highlights the message in embed it doesn't ping?

[hardy skiff]

How to use the bot

[drifting trail]

~SEMTEX~#0006 has been warned. || Pinging support team

[acoustic grove]

Don't ping multiple support team members

[hardy skiff]

Ok sorry

[acoustic grove]

#573205317870157855

[hardy skiff]

I didn't new

I still want help

Is there is any command to start it

[glass otter]

No, just use the dashboard

[jade topaz]

hi

i am dont get any tickets
where i am can get tickets
pls replay

i am owner channel

[radiant moss]

$help setup @jade topaz

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[jade topaz]

$help setup

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[quasi cliff]

Im alrealy registered. I Need link for payment please

[humble sequoia]

Ticket Tool Premium

Get premium at https://tickettool.xyz/premium
Manage your subscriptions at https://tickettool.onfastspring.com/account

Why Premium?

Premium lets you customize the bot just how you want it. It also helps keep the bot running.

[rotund kite]

@quasi cliff

^^

[inner aurora]

lol

dorks

[minor wadi]

help me please, the server is not displayed in server selection menu

[glass otter]

Relog into the dashboard

[minor wadi]

It not help

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[jade zodiac]

@fleet lantern I have a question, if someone collects the ticket where do I see it?

[pale pilot]

@jade zodiac please don't ping support staff

[jade zodiac]

I have a question, if someone collects the ticket where do I see it?

[rotund kite]

Collect?

Um, you cannot exactly see it, but if you are support role in the server, you can see all tickets.

If you are seeing claimed tickets, in premium, they can go directly to a catergory.

But you can always go to #🎫│make-a-ticket .

[rotund kite]

I think people are mistaking #💬│general-chat over #🆘│community-support

4 people were there asking for help.

[glass otter]

Yes, I think too

[rotund kite]

But it's hard to understand them.

I was like, what menu?

The thing is, one type of support is enough, either community, where it can be answered instant, but is inaccurate or sometimes cannot gurantee response, or ticket, where it is gurantee response, but some waiting time, because of the amount, though accurate info.

[acoustic grove]

The thing is, one type of support is enough, either community, where it can be answered instant, but is inaccurate or sometimes cannot gurantee response, or ticket, where it is gurantee response, but some waiting time, because of the amount, though accurate info.
@rotund kite tickets are answered within 20 minutes, at least what I've seen the past month

[radiant wadi]

Hey guys !

I've been having trouble with ticket tools, when I react to a panel I do get a new private channel but I don't have the "read messages" right, does anyone have any idea what could cause this behavior ? I did not change tricky options (And no blacklisted roles)

[wild ferry]

You can change this under the permission settings

$help permissions

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[wild ferry]

I really need to learn these help commands

[radiant wadi]

I guess it's the "User Opened Permissions" ? I do have "Read Messages" set to true in there

[wild ferry]

Is read message history also true?

Something like this:

[radiant wadi]

It is now, i'm trying again

Hum, still not working :/
I do have the notification but i can't see the created channels nor the messages themselves

I directed the category to a public "support" category...

[wild ferry]

Do you mind dmimg me an invite just so I can see what is happening?

[radiant wadi]

I'm not allowed 😦
It's a professional Discord

[wild ferry]

Ah OK.

So are you the server owner?

[radiant wadi]

Yep

[wild ferry]

And you are making a ticket on an alt?

Or on this account

[radiant wadi]

I'm making a ticket while on "Seeing this server as role"

I did try on an alt and got the same result

[wild ferry]

That won't work

If you view it as a role

It disregards all user specific permissions

[radiant wadi]

Oooh, i'll try again with the "view history" settings on my alt, thanks

[elfin quail]

Down?

[wild ferry]

What do you mean by down?

[radiant wadi]

Works like a charm 👍 Thank you very much Redux !

[wild ferry]

No problem.

[elfin quail]

The bot is not respons when we react with The lock

[radiant wadi]

May your containers be centralized and flexible

[elfin quail]

It work now

[wild ferry]

Is the lock on a panel or is it on the message inside a ticket?

[elfin quail]

Inside a gixket but it work now

Ticket

[wild ferry]

All good then. :)

[versed gyro]

هلا

عندي مشكلة

@glad ingot

ترانى معصب :)

يا @glad ingot

[versed gyro]

أها ok mi frendi

:(

[jade topaz]

@versed gyro
افتحت تكت يا قلبي واكتب مشكلتك واستنا عبين ما يرد عليك حد
وياريت لا تمنشن اي حد
#🎫│make-a-ticket

[versed gyro]

حليت مشكلتي شكرا

[upper flower]

What command are you doing?

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[glass otter]

Have the bot all permissions needed ?

[upper flower]

Server name?

dm me a server invite

@jade topaz

1. You told me the wrong server, you say "Game world"
2. https://gyazo.com/56bf9f88708a6a9e065486f30be65805

read the warnings.

get premium,
or select the free bot in server configs

okay its fixed

I fixed it for u

make sure u have the free bot now.

[humble sequoia]

Invite Ticket Tool

Bot Invite

Invite Bot

Ticket Tool Support Server

Support Server

This command only works in the Ticket Tool Support Server

[cyan epoch]

ive got a few questions

whats the command to add a ticket thing?

this thing^

ah, i found it my bad

[karmic fox]

How do I make it so it ats a role

[glad ingot]

@versed gyro تفضل

[humble sequoia]

Pong! Latency is 272ms. API Latency is 82ms

[acoustic grove]

@karmic fox

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade sparrow]

Is there a way to disable the cooldown on the $rename command?

[upper flower]

No

[jade sparrow]

Ok thanks

[prime mulch]

hey i am getting an issue where it says failed to send panel. Im unsure whats gone wrong

[wild ferry]

Does it have permission to send messages in the channel?

[prime mulch]

It has admin

@wild ferry

[wild ferry]

You can try using the t!panel command

$panel

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[wild ferry]

Well that isn't what I wanted

You can do $panel <panel Id>

In the channel

It should send it

Also make sure the bot is online using the $ping command.

[rotund kite]

@rotund kite tickets are answered within 20 minutes, at least what I've seen the past month
@acoustic grove the point I am trying to make, is, two types of support is I think a little too much, most giant servers use just support channels, because they do not have enough staff to fulfill the order of users, so enthusiastic users can fill that, servers medium-large use ticket, but ticket has limits, and the last method is very rare, but there is this mod-mail system using a bot, a bot creates a string or something, and staff can answer on the bot.

yes I did change my mind

I thought a support channel is good but.

[acoustic grove]

The whole reason for a community support channel is to get questions answered quicker and put less stress on the support members that wont get as many tickets

[rotund kite]

Yes, um, but, if there is community support why would there be ticket.

[acoustic grove]

Because not everyone wants to get support from community members, plus we've had nearly as many tickets then we usually do with this channel

Plus questions and help that cant be answered by community members

such as billing and stuff

[rotund kite]

ok

[lime drift]

i am adding this role but they cant see the ticket . also this role doesnt have a administrator . So , can someone help me ?

[pale pilot]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[pale pilot]

This is where you select support team roles.

[small solar]

How do I make it ping a role?

this way doesn't work for me

[humble sequoia]

-- moved to ticket --

[prime mulch]

is anyone able to help me set up a multipanel

maybe a screen share

[jade topaz]

me too

[wild ferry]

Multipanel command:
$panel <panel Id(s)>
Example:
$panel 1 3 9

The first number will be the message and the reaction with it, other numbers will add their reactions to the main message.

$help multipanel

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[jade topaz]

how do i make it so the ticket created will be named like bug-report#001 or something

[pale pilot]

@wild ferry $mp

[humble sequoia]

Multipanels

Multipanels are a premium feature that allow for a single panel with multiple reactions to open different tickets.

How to create a Multipanel

Premium users can combine multiple panels into one multipanel.
First of all you will need to assign a different Create Ticket Reaction for each Panel. Run $help reaction to learn how to do it.

Next, find the IDs of each panel you wish to combine. You can find them in your Panel Configs in the Dashboard
Next, send the multipanel to a channel using $panel [id1] [id2] {id3} ....
e.g. $panel 1 2 4 17 35 to combine panels 1, 2, 4, 17 and 35.
Up to 10 panels may be combined.

[wild ferry]

Thx

[jade topaz]

how do i make it so the ticket created will be named like bug-report#001 or something

[wild ferry]

Commands are so inconsistent lol

There is a setting for naming

I can't remember what its under

[pale pilot]

Commands are so inconsistent lol
@wild ferry because different people made them

[wild ferry]

Fair enough

[pale pilot]

I can't remember what its under
@wild ferry ticket options

[wild ferry]

how do i make it so the ticket created will be named like bug-report#001 or something
@jade topaz look under ticket options

[jade topaz]

damn its premium rip

[wild ferry]

Multi panel is also premium iirc

[rotund kite]

Mhm

[jade topaz]

i have a problem

[rotund kite]

What the problem

[jade topaz]

why does when somone opens a ticket and

other people has access to the ticket

[rotund kite]

You have to limit support roles

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

^^ @jade topaz

[jade topaz]

oh

[wild ferry]

Also disable the option to not allow everyone to see the tickets if its enabled

[jade topaz]

where

[wild ferry]

I think its under general options

[jade topaz]

ok ty

its not there

@wild ferry

[rotund kite]

Well if it is not, no need to do anything.

[jade topaz]

then how can i fi my situation

[rotund kite]

It should work now.

[jade topaz]

ty

[rotund kite]

Np

[jade topaz]

Hello.

How do i get the bot to ping a role?

[solid stream]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[jade topaz]

Thank you

[humble cloud]

When I try to send the bot to a channel, it says missing permission, yet I have it set as an admin

[grand trellis]

why won't the panel send to the channel I have given tickettool all perms on it

[quaint vapor]

is there a way to add multiple members into a ticket with one command?

[rotund kite]

is there a way to add multiple members into a ticket with one command?
@quaint vapor no, but do support team, or you can manually add members in.

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

why won’t the panel send to the channel I have given tickettool all perms on it
@grand trellis do $debug and create #🎫│make-a-ticket, Fix the perms according to its needs, and make sure you invited the normal bot unless you have premium, if that still doesn’t work, make a ticket

When I try to send the bot to a channel, it says missing permission, yet I have it set as an admin
@humble cloud do $debug and make a ticket, fix the perms accordingly to its needs after doing debug, make sure you are using normal bot if you don’t have premium, otherwise go to #🎫│make-a-ticket

If you already created a ticket and the issue is solved, no need to read this.

[karmic heath]

For tags, i see it only responds to the one and only tag chooses, if someone uses the word in a sentence is there a way to activate that tag?

[real shard]

how i delete the old ticket because i want to set a new ticket

🤗

[acoustic grove]

@real shard under the general options in the dashboard increase the ticket limit

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[rotund kite]

hmm

why does it always come up when I type a message

maybe not these 2

[inner aurora]

It’s a sticky message that comes up every 5 or so messages

M

M

M

[glass otter]

Which error have you ? And has the bot all rights permissions in the channel ?

[flint blaze]

How can I change the message when ticket opened ?

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[lime drift]

@pale pilot thank you very much

[pale pilot]

Uhm you're welcome, even though I can't recall helping you lol

[jade topaz]

hello i have a problem, the bot is in the server but on the dashboard it says is not, i tried relogging 3 times but still not working

[hybrid stratus]

Same problem here!

[dusty fable]

Why does it still say to onvite the bot, even the bit is in the server in which I'm admin on. Oh, and not forgeto to mention that I relogged several times!

[acoustic grove]

#689208572806299799

[signal bronze]

I have a question, the ticket tool does not work for me. I already added it to my discord, I already closed session, I opened it back and when I put manage it returns me to the ticket tool home page.

[upper flower]

#689208572806299799

#689208572806299799

#689208572806299799

#689208572806299799

#689208572806299799

[lyric cliff]

Why does it still say to onvite the bot, even the bit is in the server in which I'm admin on. Oh, and not forgeto to mention that I relogged several times!
@dusty fable Same for me

[upper flower]

#689208572806299799

[lyric cliff]

Yeah, but I mean, we are all having the same issue... Should we each create a ticket?

[acoustic grove]

#689208572806299799

#689208572806299799

#689208572806299799

#689208572806299799

[upper flower]

Yeah, but I mean, we are all having the same issue... Should we each create a ticket?
@lyric cliff now think of that for a minute. We KNOW there is an issue, why would we want 100 tickets, saying the same thing "THE BOTS DOWN".

is that common sense ?

[lyric cliff]

Yeah, that's what I thought but the reply to our issue said "create a ticket"

[pure nebula]

Tem algum brasileiro aqui para me ajudar?

tipo eu já coloquei o bot no sever, mas eu não consigo gerenciar o severvidor lá no site do bot

I am Brazilian

?

[robust sandal]

TheMrDeveloper

type I already put the bot on sever but I can not manage the severvidor there on the site of the bot

Portuguese (Brazil) (pt) → English (en)

'LeoHTZ

Eu sou brasileiro

English (en) → Portuguese (Brazil) (pt)

[pure nebula]

Hello? 😳

me ajuda ae mano

Help me brother

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[fleet storm]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[fleet storm]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[fleet storm]

Does he speak Arabic?

[light void]

well the tickets channel is closed right now lol

And the bot is restarting so

#689208572806299799

[fleet storm]

@light void

[light void]

?

[fleet storm]

Bot of Line

[quick fossil]

why cant i get to manage servers, the bot is in my discord but everytime i try to manage servers it takes me to the inv page again

[light void]

Bot of Line
@fleet storm what?

why cant i get to manage servers, the bot is in my discord but everytime i try to manage servers it takes me to the inv page again
@quick fossil #689208572806299799

[fleet storm]

Do you speak Arabic? @light void

[light void]

No.

[fleet storm]

Bot off @light void

[light void]

I know the bot is off

[jade topaz]

@light void I'm having the same issue

[fleet storm]

Please, I want someone who speaks Arabic.

[jade topaz]

what are shards?

[fleet storm]

Please, I want someone who speaks Arabic.

[light void]

The bots server

Technically

There will be a status for the bot you invite

It will say your shard

[jade topaz]

what are shards?

[silk jungle]

@glad ingot maybe

[light void]

If it's red it means your bot won't work

[jade topaz]

Ticket

[light void]

Green = 👍

[jade topaz]

Why wont ticket system work?

[silk jungle]

Bots servers are down

[light void]

#689208572806299799

[fleet storm]

I want a official who speaks Arabic.

Why

[keen sage]

Hi, i've got a problem with a bot

[jade topaz]

Hi, i've got a problem with a bot
@keen sage the bot is down

[keen sage]

aaa, oki

[light void]

#689208572806299799

[jade topaz]

Why
@fleet storm u messed up in counting

just wait a bit

and it should be done

ik a bit of arabic

i need to access my dashboard but its not allowing me to do so its just saying invite to server instead of manage server - am i doing something wrong?

no

[glass otter]

#689208572806299799

[jade topaz]

the bot is down currently

should be up soon!

oops thanks!

no problem!

[fleet storm]

I want someone who speaks Arabic.

[jade topaz]

مرحبا

[kindred grail]

hey

[jade topaz]

hello!

[fervent sable]

i was wanting to go in and edit my dashboard but it isnt showing that its in my server? when it clearly is and ive already set some stuff up. is there a quick fix for that?

[glass otter]

#689208572806299799

[upper flower]

#689208572806299799

#689208572806299799

#689208572806299799

#689208572806299799

[hollow torrent]

hi is it normal that i cant access my dashboard when the bot is in my server?

[light void]

hi is it normal that i cant access my dashboard when the bot is in my server?
@hollow torrent That shouldn't happen, it should work by now.

[hollow torrent]

hmmm i try again

[light void]

Ok

[hollow torrent]

works

nice!

[light void]

Cool!

[jade topaz]

How did you mention a role within a ticket?

[acoustic grove]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[acoustic grove]

@jade topaz

[jade topaz]

thanks

[formal estuary]

guys

why did he send it two times

The bot ALso

can't seem to delete lmaoo

[jade sparrow]

Yeah the bot is going struggling it seems

[formal estuary]

@solid stream You are aware of that my man ?

@inner aurora Hi btw fan boy

[solid stream]

Discord seems really pissed right now from what the logs look like.

[jade topaz]

yes, bot messages are slow and it says things 2 times

[inner aurora]

hi lulu!

[robust sandal]

Pong! Latency is 143.87ms. API Latency is 45.88ms

[inner aurora]

@jade topaz slow for my bot too dw

[severe star]

Yeah my bot is having issues closing tickets.

Confused on what to do the command $ close does nothing either.

[solid stream]

I've manually stopped the bot

[inner aurora]

oop

[solid stream]

Discord is having major connection issues

[jade topaz]

o so what now?

[solid stream]

Other bot owners are also having this issue

We wait for discord to fix the issue

[jade topaz]

my bot isnt

well its a small bot

[remote pike]

Yeah my bot isn't handling any tickets right now

[solid stream]

https://discordstatus.com/

Discords ping just shot to a second

[timber orchid]

i'm not getting any tickets either

[solid stream]

Ticket Tools been halted while discord is having an issue

[timber orchid]

my other bots are working fine, just not this one, which lately is fairly typical 😦

[severe star]

Looks to have fixed itself

[jade topaz]

You ken speak german

[severe star]

the tickets on my issue, but was slow

[jade topaz]

??

[severe star]

and duplicating itself

[remote pike]

That's most unfortunate. Now my bump on disboard is wasted lol

[rancid meteor]

what shall i do?

[jade topaz]

Man pls help my

[solid stream]

Waiting for discord to fix itself

[jade topaz]

Waht is the command

[jade topaz]

??

[rancid meteor]

so

what shall i do?

[jade topaz]

Kannst du deutsch

@rancid meteor

[rancid meteor]

eng

[jade topaz]

Waht

[rancid meteor]

?

english

[jade topaz]

Shit

[rancid meteor]

sorry(

[jade topaz]

Im not speak Englisch

[solid stream]

For now all we can do is wait for discord.

[jade topaz]

Where speak heer german

[solid stream]

Normally it's only a few minutes.

[rancid meteor]

okey

thanks

[solid stream]

If you want German support open a German ticket

[thick grotto]

don't grab the $close

[solid stream]

#🎫│make-a-ticket

[rancid meteor]

it doesn't work

[solid stream]

ahh...

Bots down for now lol

[jade topaz]

Im meaking german Ticket

[rancid meteor]

[formal estuary]

yeah i've saw it was related to discord

😔 ✊

Yag do be crazy too

[rancid meteor]

BOT ISN'T WORKING

[remote pike]

if you uh.. took the time to read... they're well aware. It's not the bot, it's discord

[rancid meteor]

because of discord bot isn't working:)

[strange quest]

error

[solid stream]

The error changed colors

[jade topaz]

discord just fine dont worry

[white skiff]

I have the same error

[acoustic grove]

#689208572806299799

[sharp plinth]

هلا

[white skiff]

'- '

[rancid meteor]

._.

[acoustic grove]

Maybe scroll down a bit? @white skiff

[remote pike]

007 read

[sharp plinth]

الو الدعم العربي

[remote pike]

read. Please read.

[acoustic grove]

007 read

read. Please read.

[sinful oyster]

Ticket tool isn't working in my server rn

[acoustic grove]

#689208572806299799

...

[rancid meteor]

:)))

[white skiff]

Tururu

[remote pike]

The bots are up. Discord is what's problematic.

[dire bough]

https://prnt.sc/vlpe3r

please help

[acoustic grove]

@dire bough

[dire bough]

thanks

[drifting trail]

Channel Locked

🔒 Discord API Outage = Ticket Tool Outage. #689208572806299799

[drifting trail]

Channel Unlocked

🔓 Welcome

[radiant moss]

$panel

$help setup

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[ember ruin]

Hi

[radiant moss]

follow the steps above

[ember ruin]

Ok

I already done those

[radiant moss]

or you can use "$help setup" in your own server so you dont have to switch

and what is it doing now?

not sending the ticket embed?

[ember ruin]

Lemme show you

[radiant moss]

orite

[eternal monolith]

wont let me create a panel

[ember ruin]

And it isn’t showing the channel for a tiktok

[eternal monolith]

tiktok?

[radiant moss]

so you press the button and it does nothing correct no nights?

[ember ruin]

@eternal monolith click on “create a panel”

so you press the button and it does nothing correct no nights?
@radiant moss yes

[eternal monolith]

the button isn't there @ember ruin

[radiant moss]

Does it have permission to manage channels?

[ember ruin]

Does it have permission to manage channels?
@radiant moss admin perms yes

[radiant moss]

try to resend the embed possibly

[ember ruin]

OH

I got it tysm

[radiant moss]

did resending it work?

[ember ruin]

It was that I didn’t have a role for it to make channels

[radiant moss]

ahhh okay

[radiant moss]

@eternal monolith If you cant get it if you would like to invite me to your server and see if i can get it to work possibly

[ember ruin]

And one more thing how do I do after you react to the message it unreacts you and you still get your ticket

[radiant moss]

ummm let me check

[ember ruin]

Ok

[eternal monolith]

Nothing you can do looks like an issue with the website all permissions are correct

[radiant moss]

You have the correct bot selected right the free bot

[ember ruin]

Nothing you can do looks like an issue with the website all permissions are correct
@eternal monolith take a screenshot of your screen

[hybrid dagger]

And one more thing how do I do after you react to the message it unreacts you and you still get your ticket
@ember ruin use this command $debug on the channel you have the panel, it will tell you if there are problems.

[ember ruin]

So it’s a bug?

[radiant moss]

Yea cause i dont see anything in the reaction tab

[radiant moss]

hmmmm

[ember ruin]

That never happened to me

[radiant moss]

Wrong @ i think

[hybrid dagger]

@eternal monolith Can you try incognito mode or another browser.

[ember ruin]

This server un reacts me but still get the ticket

[eternal monolith]

That's so dumb @hybrid dagger why does it work on incognito?

[ember ruin]

It worked for me

It’s prob your tab

[hybrid dagger]

That's so dumb @hybrid dagger why does it work on incognito?
@eternal monolith incognito clears your cache and disables browser extensions

@ember ruin What is exactly your issue with reaction? The reaction is always going to be set to 1.

[radiant moss]

Just opened a chrome tab and the dashboard worked for me

When they press the reaction ticket tool doesnt remove it

[ember ruin]

@ember ruin What is exactly your issue with reaction? The reaction is always going to be set to 1.
@hybrid dagger nvm

It’s because I want the reaction to unreact after getting your ticket

[hybrid dagger]

It’s because I want the reaction to unreact after getting your ticket
@ember ruin use $debug on that channel and it will tell you what is the problem.

[ember ruin]

Ok

[radiant moss]

Could it be a role permission issue?

[hybrid dagger]

usually if it does not have manage reaction perm it cannot remove reactions.

[radiant moss]

I just give all my bots admin so i dont have to worry about all that

[hybrid dagger]

doing the $debug will tell you if something is missing.

[ember ruin]

I sent the wrong one

[hybrid dagger]

those permission that has an X, you need to enabled them for the bot.

[ember ruin]

Ok

[radiant moss]

Manage Roles and Manage Messages it needs

[ember ruin]

There I did that

[hybrid dagger]

now test it

[ember ruin]

Ok

Ay it works thank you @hybrid dagger , @radiant moss

[radiant moss]

Yay!

[hybrid dagger]

Perfect.

[radiant moss]

Back to blackjacking

[viral mountain]

I have the bot in my server, but it's not showing on the server manager on the website, so I can't create a panel, what do?

[radiant moss]

Have you tried refreshing the server?

OR the tab

[viral mountain]

yes

[rancid summit]

https://i.imgur.com/z46pSYK.png
dashboard says it not in the server

[radiant moss]

Are you admin in the server?

[rancid summit]

yes

[viral mountain]

yes

[radiant moss]

What does it say on the pannel?

[rancid summit]

me?

or him

[radiant moss]

both

[rancid summit]

i just see this

https://i.imgur.com/aM0AIWd.png

[viral mountain]

it's already in 2 of these servers

[remote ingot]

i get that also

[radiant moss]

ughhhh

[upper flower]

Discord API Down = TT API has troubles = Not able to manage server.

[rancid summit]

Thank you

[radiant moss]

https://discordstatus.com

[jade topaz]

I've won the give-away..

[solid stream]

Keys will be sent out once we're ready, should be within the next hours or so.

[cold violet]

Hi folks, I'm trying to setup ticket tool, but the panel is failing to send. Any advice?

[solid stream]

run $debug in your channel to make sure ticket tool has permissions

[cold violet]

That was the problem. Thanks a lot. I didn't have the permission set right.

[karmic heath]

For tags, i see it only responds to the one and only tag chooses, if someone uses the word in a sentence is there a way to activate that tag?

[solid stream]

Not currently.

For more advanced tags I would recommend using another bot like Carl

[jade topaz]

hey help

i want to setup the bot but it is not working

@violet granite help?

@hybrid dagger pls help

@mystic flint help?

came on pls help

[violet granite]

yes

[jade topaz]

i want to setup the bot but it is not working

hello?

@violet granite see

no help 😭

[rotund kite]

Do it in #655832608835502080

And don’t ping staff.

[somber nexus]

How can I switch what server premium is on?

[rotund kite]

Um, it is best you create a ticket at #make a ticket

[somber nexus]

Kk ty Logik

[jade topaz]

hey help me !!!

[rotund kite]

It should work in your server.

@|| It’s SAM ||#9181

[jade topaz]

now?

[rotund kite]

Do $debug

See if the perms are correct and fix the ones that do not

[jade topaz]

k wait

[rotund kite]

Or just do it in #655832608835502080 in this server

[jade topaz]

no its not

[rotund kite]

Fix them, and try then.

[jade topaz]

i gave i administrator prems then also same

[rotund kite]

Ok

Make sure you are not using the premium bot if you don’t have premium.

[jade topaz]

i don’t have premium.

[rotund kite]

Go to #🎫│make-a-ticket

They can assist you better.

[jade topaz]

ok

[mild axle]

How do I make a ticket

Someone said I have to make one to rank up in Roblox

Or something like that

[rotund kite]

?

#🎫│make-a-ticket

Just react to the ticket emoji below the embed the server is in.

But I don’t think roblox has any relations with ticket tool

Hmm

[worldly dew]

How do I add an automatic closing? (Include a warning message)
For example, that when using a command it closes in "X" time.

[jade topaz]

Thx

[upper flower]

How do I add an automatic closing? (Include a warning message)
For example, that when using a command it closes in "X" time.
@worldly dew Option is currently unavailable at this time

[void current]

How when someone close the ticket to somehow save it or remake it

[void current]

And how to make when i press the react thingie the ticket to be made in the category i put (its one of these possible?)

[rotund kite]

@void current , use save transcript, there should be an emoji to save

$transcript

$help transcript

[humble sequoia]

How do I save transcript to a channel?

To save transcripts to a channel go to the Dashboard -> Panel Configs -> Settings -> Logging Options -> Transcript Channel

[rotund kite]

And how to make when i press the react thingie the ticket to be made in the category i put (its one of these possible?)

You can do that in the panel setup.

It should show ticket open catergory and ticket close catergory

[void current]

How do transcript work tho

[rotund kite]

they save it into a channel

and then you can access it

[void current]

Hm i did that and i dont see anything

[rotund kite]

do $debug

and give the correct perms

and try it

and if you have configured the panel and it still doesn't work #🎫│make-a-ticket

[void current]

It works rn but

Can i see the msg that the person write it or to remake the ticket that got deleted

[void current]

I mean to re open the ticket that was closed

Its that possible?

[rotund kite]

yes

[void current]

How

[rotund kite]

Once it is closed there is a reaction for that.

[void current]

Hm

I dont see

[rotund kite]

When closing it should have 3 emojis

The one with the lock reopened should be that one

[void current]

Ok ty and one last answe how do i set that the person that opened can only see it (and the staff team) i see that everyone can se e it

[rotund kite]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[rotund kite]

@void current

^^Above^^

[void current]

Yah but eveyrone can see the ticket

I dont want that

Oh nvm find it out tysm for all

[hushed finch]

my discord server isnt showing up in the discord server list

[radiant moss]

Wdym server list. Like on the dashboard for ticket took? @hushed finch

[hushed finch]

yes i just got it to work

[scarlet dove]

Hi how do I invite a player to a ticket?

[humble sequoia]

Don't see your server in the dashboard?

You will possibly need to relog. Look below to see steps on how to relog.

How to relog the Dashboard.

First, you will need to go to the dashboard. Once your there, click on your avatar on the top right. after you clicked it, you will see button that says Logout. You must click that. Once you have logged out, you can log back in.

[inner aurora]

@hushed finch ^

See #573205317870157855 @scarlet dove

@inner aurora Hi btw fan boy :Flush:
@formal estuary miss you lulu

[formal estuary]

shhh

[robust portal]

Once i click send panel - it says failed

[radiant moss]

$add <user id or there discord @> @scarlet dove

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[rancid meteor]

my discord server isnt showing up in the discord server list
@hushed finch try to log out and log in once more. I had the same problem

[wicked scroll]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[wicked scroll]

@jade topaz ^

[forest gazelle]

So I have a mulitpanel and even though I set the ticket limit per user to 10 on each panel they seem to only be able to make one. Is there something wrong I'm doing here?

I have premium as well.

$help ticket limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[upper flower]

So I have a mulitpanel and even though I set the ticket limit per user to 10 on each panel they seem to only be able to make one. Is there something wrong I'm doing here?
@forest gazelle Make sure ALL of the panels have a 10 ticket limit

[forest gazelle]

I have, but it still seem to not work. I've even loaded some of the individual panels on their own and it still limits users to one.

This is why I wonder if there is something else I'm missing.

[upper flower]

Okay whats your servers name?

[forest gazelle]

Red Moon Industries

I have five combined panels, each set to a limit of 10.

Thank you!

[upper flower]

what?

Thank you!
@forest gazelle it work?

[forest gazelle]

No no, just thanking you for looking into it 🙂

[upper flower]

oh oh lol. Was boutta say, "I didnt do anything" lol

DM me a server invite please

[forest gazelle]

Will do

[upper flower]

Okay @forest gazelle,
so I did redo the multi panel command but I see the issue now.

So it is not dming you "Ticket Limit Reached" so that means it is not actually stopping you because theres a limit. It is stopping you because there is a time limit for how long the wait is for one person to create a ticket.

Ex.
I create a ticket, it opened, I need to wait 30 seconds to open another one.

[forest gazelle]

Ahhhhh

okay

[upper flower]

and I removed myself from the server so your all good.

[forest gazelle]

Awesome thank you so much!

[upper flower]

Yup no problem!

[upper flower]

@warm beacon How can I help you? I see you in the waiting VC

[warm beacon]

@upper flower No se usar muy bien esta herramienta, quiero hacer un sistema de tickets?

[upper flower]

Echa un vistazo a #573205317870157855

[neon lava]

Hello, I have a problem... Well, you probably could already guess that much since I'm here. I am on many different gaming servers. Some of them use bots, just like the ticket tool bot. But I never see descriptions. I tried all options and don't know the reason for this....
I will attach two screenshots shortly:

This is what it should look like

This is what it looks like for me.

I have this problem on every server, regardless whether I use my mobile or desktop version of discord.

I hope somebody knows the cause for this... and can help me fix it :/
I am practically unable to take part in polls, using tickets, etc. unless I ask other server users to send me screenshots first.

[violet granite]

@neon lava you sure you don't have images turned off?

[neon lava]

yes, I turned on everything there is in the option^^

tried everything

[violet granite]

I had the same problem, but was the appearance issue. It has to be a setting in your discord if it's across mobile and desktop

[neon lava]

That's what I thought as well....

So I turned on alle settings there are... none are deactivated. I still have this issue

[violet granite]

you sure that is on?

[neon lava]

yes

[ember ruin]

I need help

When I make a ticket how do I put it in a certain category

[radiant moss]

$help category

[humble sequoia]

How to set the open category

To set a open category go to the Dashboard -> Panel Configs -> Settings -> Category Options -> Category Open

[radiant moss]

@ember ruin

[ember ruin]

Thanks

[radiant moss]

No Problem!

[little oak]

I need hell

[solid stream]

we can help with that

[little oak]

I need help

I locked ticket channel for everyone join

my disc srw

but unlock for other roles

a ticket tool doesnt work when i press emoji

[solid stream]

did you remove ticket tool from that channel also?

[little oak]

how did you mean

what+

[solid stream]

Does ticket tool have access to that channel?

because if you removed everyone it would lose access also

[upper flower]

we can help with that
@solid stream play nice!

[little oak]

ye

it is

but he doesnt create ticket for anybody

and nog for me

[upper flower]

Make sure TT has perms in the category

[little oak]

ye it is

ok

[solid stream]

try running $debug

in that channel

[little oak]

and what now

doesnt work

doesnt workkkkk

[humble sequoia]

-- moved to ticket --

[little oak]

my ticket bot doesnt making priv room

doesnt making rooms

[inner aurora]

Give the bot the administrator permission @little oak

[little oak]

i did that bur doesnt workkk

[rotund kite]

Do $debug and fix according to what it needs.

In your server @little oak

[little oak]

How

[rotund kite]

The perms.

[little oak]

type $debug on my channel where is tickets?

[rotund kite]

No you have to fix the perms.

Permissions it has to do things.

[little oak]

I already make that

[rotund kite]

#make a ticket

[inner aurora]

I’ll take care of it

[little oak]

can i add you in my disc

to do that?

plz

[little oak]

help me

[upper flower]

With?

[little oak]

I add uno bot to my disc srw

But i saw channel of opponent

help me ?

[upper flower]

this is Ticket Tool Support

[little oak]

Off topic support?

[upper flower]

Nope!

[jade topaz]

how do i know if a server already has the premium ticket tool?

[radiant moss]

Good question

[humble sequoia]

How to redeem premium

To redeem your premium key, go to the dashboard, select your server, then click "Redeem Premium" under the server's icon and name.

[rotund kite]

Do $debug

[upper flower]

Look here

or that

[radiant moss]

Oh yea that would make sense

[rotund kite]

Well it shows if it has premium for how long.

If you are in a members perspective.

But both ways work.

[upper flower]

mhmm

[torpid briar]

Why can’t I send panel’s

[rotund kite]

Do $debug

[torpid briar]

Oh

Thanks

[rotund kite]

And fix the perms according to it.

[radiant moss]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[radiant moss]

hehe

[rotund kite]

If X fix it, if tick leave it.

[radiant moss]

oh wait wrong one

ummmm

[rotund kite]

There a command for that?

[radiant moss]

should be

[rotund kite]

Oh ok nvm

Ok

[radiant moss]

@torpid briar Make sure ticket tool has the manage channels and it can send in the channel you are sending the embed too

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/779139762626756609

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
129/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
LogikCube™#0586
User ID:
462486774183362560
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
85

[radiant moss]

aha

but what is that command

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/779139858455199755

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
129/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
LogikCube™#0586
User ID:
462486774183362560
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
81

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/779139860249968661

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
129/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
LogikCube™#0586
User ID:
462486774183362560
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
81

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/779139862326018078

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
129/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
LogikCube™#0586
User ID:
462486774183362560
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
81

[radiant moss]

its too quick reeee

[rotund kite]

It’s debug

With $

[radiant moss]

ohhhh okay

[rotund kite]

My device is lagging, it’s spamming messages xd

[radiant moss]

oof

[torpid briar]

Thank you it worked

[rotund kite]

Yw

[vapid cloud]

how do I change the settings on this

the text I mean

[rotund kite]

$help panel

[humble sequoia]

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

[thin stratus]

i am back 😄

Why does teh bot doesnt put the reaction to the ticket? 😄

[humble sequoia]

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/779269541976211466

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

✅ - Read Channels
✅ - Send Messages
✅ - Embed Links
✅ - Attach Files
✅ - Add Reactions
✅ - Manage Roles
✅ - Manage Channels
✅ - Manage Messages
✅ - Read History

Server Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Channel name:
community-support
Channel ID:
776680605517742090
Channel Count:
134/500
Server name:
Ticket Tool Support
Server ID:
509192800865353738

User Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

User name:
LogikCube™#0586
User ID:
462486774183362560
Permission Level:
0 - User

Bot Information ឵ ឵឵  ឵ ឵឵  ឵ ឵឵ ឵ ឵឵  ឵ ឵឵

Prefix:
$
Premium Status:
Lifetime
Current shard:
1
API Latency:
82

[rotund kite]

Do $
Debug

[thin stratus]

thanks

If Ticket Tool support requested this debug give them this link:
https://discordapp.com/channels/509192800865353738/662692902245498910/779269974450503700

now? 😄

ping me then, thnaks ❤️

[rotund kite]

@thin stratus , if there are crosses fix it, fix the perms.

[thin stratus]

thanks 🤟

done it

but there is no reaction :d

[rotund kite]

#make a ticket

[waxen cobalt]

Hello there

May I ask that if it’s possible to disable a member without mod access to, not to close ticket on their own?

[wild ferry]

You can set commands to support only ^^

[weary rune]

hello why can send?

[solid stream]

run $debug in that channel to see if it's missing any permissions.

[buoyant river]

How can we get our tickets to look like this? https://gyazo.com/a6d65147e9944a5eca47caa9197ef02b

[tender hinge]

Hi, I can't configurate the bot in dashboard because it doesn't appear for conf

Anybody knoks the reason?

[rotund kite]

You have to edit the panel.

[left light]

hello how i can add a role to see the tickets?

sorry for my bad spanish

[acoustic grove]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[acoustic grove]

@left light

[left light]

thanku!

[exotic cipher]

hello I need help I am making a ticket for people who have the muted role and want to return because they do not know what they did and have the opportunity to return as I mentioned before but when they react to the message ticket tool does not create the ticket

the muted role only has one permission this

[jade topaz]

Arkadaşlar TÜRKÇE bilen varmı?

[whole hornet]

Hi, how come my closed tickets not always move to the closed category? In my settings I have the correct category it should move to. After 50 tickets it just stops moving them automatically to the correct closed ticket category. Anyone?

[solid stream]

Discord limits categories to 50 channels

The best option to set multiple closed categories so if one filled up the other will be used.

Discord also has a 500 channel total limit

[rotund kite]

mm, that should go up

i guess that's why we have community support

[tacit prism]

Ticket bot stopped working on my server...

[rotund kite]

use $debug

[tacit prism]

Ok

[rotund kite]

Fix it to what has X and what has tick

everything should be tick

[tacit prism]

Everything was tick

What I do?

[rotund kite]

#🎫│make-a-ticket

[tacit prism]

Ok

[radiant moss]

What do you mean stopped working?

[tacit prism]

Doesn't make any tickets

When my members and I react it does not work

[radiant moss]

Does it have manage channels as a permission for its role

[tacit prism]

Yes

It does

It worked yatersday

[radiant moss]

hmmm weird

[tacit prism]

Yeah

[golden relic]

is there a way to force tickets to appear in a specific section or no?

oop, nvm-- found it

[kind shell]

When I tell the bot to save the transcript dose it send it to every user in the ticket

[cold oar]

.

[solid stream]

Only to the person who created the ticket

[rugged kayak]

How can I make it so a role gets pinged when a new ticket opens?

[upper flower]

$help ping

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[upper flower]

@rugged kayak

[rugged kayak]

Thanks!

[radiant moss]

Well your discord account is linked to ticket tool

What data are you trying to get rid of?

[exotic cipher]

Help please

[acoustic grove]

Ticket Tool doesn't store any of your data

apart from the essentials

https://tickettool.xyz/privacy-policy

[drifting trail]

𝐌𝐀𝐗𝐒 𝑹𝑰𝒁𝑶𝑵 ❦#0001 was banned | Pinging billing team then leaving

[acoustic grove]

Removal of what?

There is none of your data logged

When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered “non-identifying information”, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

It's just the data your browser gives

Uuuh that person who I was talking to deleted their message, I wasn't talking to myself (i promise)

[versed tendon]

Hello I have a problem with the bot I am invited on my server and then configured is I made a test ticket that worked then I closed the ticket in the dashboard on the site the j is created another but as soon as I want it sent it does not want it tells me failed to send panel Someone has a solution ?

[acoustic grove]

Huh?

[near slate]

Admin

[honest wren]

How do I make it so when a ticket opens, it pings a role?

[jade topaz]

Hi! Head over to tickettool.xyz and manage your server.

[honest wren]

Alrighty

[jade topaz]

Now head in to your panel. Select "Ticket Options". @honest wren

[honest wren]

Is it Panel Configs?

[jade topaz]

Correct.

Then configurate the desired panel.

[honest wren]

Alright

[wild ferry]

@acoustic grove actually internet protocol address is counted as personal data under the GDPR act

[jade topaz]

@honest wren Now, on top of it where you can write your ticket message, you use <@&roleid here>.

Replace roleid here with the ID of the role.

You find that in your servers role list. Click the role and the drop down menu, select "Copy ID".

[honest wren]

Alrighty

[versed tendon]

Someone answered my question?

[oblique onyx]

how do i ping my support role in the ticket message?

[humble sequoia]

How to make Ticket Tool ping a role

To make ticket tool ping a role when a ticket is opened, go to the Dashboard -> Panel Configs -> Settings -> Ticket Options -> Ticket Message -> Message Text and do this:
{@Role name} This is case sensitive and the role must have @mentions enabled

[torn pivot]

How do I setup a panel to be like #🎫│make-a-ticket

[torn pivot]

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[torn pivot]

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[torn pivot]

$help commands

[humble sequoia]

() = optional
[] = required

*================================== Ticket Commands ==================================*

_ _

`$add [User] (channel)`

Description: Adding additional users to a ticket
Aliases: none

`$remove [User] (channel)`

Description: Removing users from a ticket
Aliases: none

`$close`

Description: Closing tickets
Aliases: none

`$open`

Description: Opening closed tickets
Aliases: none

`$delete`

Description: Deleting tickets
Aliases: none

`$rename`

Description: Renaming tickets/channels
Aliases: none

`$transcript (send channel)`

Description: Creating transcripts
Aliases: none

`$new (user) (reason)`

Description: Creating tickets in a monitored channel (when command style is enabled)
Aliases: none

`$claim`

Description: Claiming tickets (when claim is enabled)
Aliases: "unclaim"

_ _

*================================== General Commands ==================================*

_ _

`$help (Help Options)`

Description: Help Command
Aliases: none

`$debug`

Description: Debuging issues with running Ticket Tool
Aliases: none

`$id (@role/@user/#channel/emoji)`

Description: Converting roles, users, channels and emojis to ID
Aliases: "getid"

`$permlevel`

Description: Checking permission level with Ticket Tool
Aliases: "level"

`$ping`

Description: Checking response time with discord api
Aliases: none

`$vote (link | unlink | redeem) (user)`

Description: Earn premium by voting on top.gg or Discord.boats
Aliases: "votes"

[torn pivot]

$help reaction

[humble sequoia]

How to change reactions

To set a custom reaction Dashboard -> Panel Configs -> Settings -> Reaction Options -> <Reaction to change> -> Reaction

NOTE you need premium to do this.

[dull ridge]

Anyone know how to make it to where only a certain role can close the ticket?

$help

[humble sequoia]

Help Options

$help commands - Information on commands
$help setup - Information on bot setup
$help faq - Frequently asked questions

[dull ridge]

$help setup

[humble sequoia]

Inviting Ticket Tool

The first thing you will need to do is invite the bot, an invite can be found here.
Once the bot is in your server we will head to the dashboard and create panel
A panel is used to configure each tickets settings and is were people react to make a ticket.
An example of a panel sent to a channel is shown below.

Creating a panel

To create a panel we are going to need to head over to the panel configs on the dashboard
Once at the dashboard we will need to click Create Panel
Enter a panel name (Fill in any optional settings you want)
Click Create Panel and your ready to get started with configuring your panel
An example of a creating a panel is shown below.

Sending a panel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq
An example of a sending a panel is shown below.

[dull ridge]

hmm

$help faq

[humble sequoia]

====== FAQ ======

If a question interests you run the command to see the answer.

Q: What is the prefix and how do I change it?

A: $help prefix

Q: How do I let my support team see into a ticket?

A: $help support

Q: How do I make a ticket ping my support when it's created?

A: $help ping

Q: How do I set a transcript channel?

A: $help transcript

Q: How do I limit the number of tickets a user can create?

A: $help limit

Q: How do I set what category tickets are created in?

A: $help category

Q: How do I set what category tickets are moved to when closed?

A: $help closed

Q: How do I set a custom reaction?

A: $help reaction

Q: How do I set the permissions for the tickets?

A: $help perms

Q: How do I create a panel?

A: $help panel

Q: How do I get the panel in my discord?

A: $help send

Q: How do I add or remove users from a ticket?

A: $help add

Q: A panel of mine won't update with the new settings, How do I fix it?

A: $help update

Q: Ticket Tool isn't responding to my commands, How do I fix it?

A: $help offline

Q: How does the claim command work?

A: $help claim

[dull ridge]

$help perms

[humble sequoia]

How to set the permissions for tickets

To set a change permissions go to the Dashboard -> Panel Configs -> Settings -> Permission Options

[dull ridge]

$help support

[humble sequoia]

How to let support team see into a ticket

About support roles

A support role lets your support team see into tickets with out having to add them manually to each and every ticket.
You can add as many support roles as you like per panel.
NOTE that the way discord works all admins can see into tickets regardless of this.

How to set a support role

To set a Support role go to the Dashboard -> Panel Configs -> Settings -> General Options -> Support Team Roles.

NOTE that the support role will not be able to see into tickets that are already created..

[dull ridge]

think i got it nvm

nevermind

;-;

$help limit

[humble sequoia]

How to set a ticket limit

A ticket limit may be set per panel to prevent users from spamming tickets. By default this limit is set to 3. Once a user hits this limit the bot will notify the users that they reached the limit.
To set a ticket limit go to the Dashboard -> Panel Configs -> Settings -> General Options -> Ticket Limit

[fathom trench]

how do i make it so ticket tool says something when they open a ticket?

[jade topaz]

Lol speak Deutsch

[analog thistle]

:warning: Sticky Message, Read Before Typing! :warning:
Support/Information from the community may not always be correct.
If you would like the official Ticket Tool Support Team, then please open a ticket in #🎫│make-a-ticket.

[jade topaz]

Bei mir hört man mich nur gans leise

[humble sequoia]

**Ticket Message**

The Ticket Message is the first message sent by the bot in a new ticket. To customize it head over to your Dashboard -> Panel Configs -> Settings -> Ticket Options -> Edit Ticket Message

[acoustic grove]

@fathom trench ^

[robust sandal]

JaffaCakes118

With me you can only hear me goose quietly

German (de) → English (en)

[versed frost]

How do i change the position of the tickets?

like i wanna change it so its near the bottom not the top

[random ivy]

How can i make ticket @ staff team once its been made