🆘│community-support

[fallow dirge]

I didn’t do anything wrong

[light iron]

Paano gumawa ticket

[errant rune]

How can I make ticket tool @ the user in the ticket when it is created?

[brave loom]

#🎫│make-a-ticket

[solar spade]

Hi, I need help creating a ticket, can anyone help me?

بالعربية

[hasty grail]

I need help, I want to change the roles that my ticket tool pings

instead of just pinging the user

[tough cove]

#🎫│make-a-ticket

[severe raven]

Why boost are stop

[restive condor]

Hey there! You can use the {ticker.user} variable in the "Message Content" field (outside the embed), of the ticket message - see below

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[summer merlin]

Hi @restive condor I have a issue when I am making the ticket title message so on it won't let me click in the section see the dark gray it won't let me click but light gray is the only one I can.

Literally like if anyone knows that answer to this I would be greatful for a answer quickly I don't have much time.

[true flume]

the bot has admin perm in server and in channel perms, eveything is enabled*

[restive condor]

Hey there! Could you use the /debug command in that same channel please

[restive condor]

Hey there! The grayed out fields are premium

[true flume]

wait broski

[restive condor]

Dashboard > Panel Configs > Dropdown Style - The emoji for your 5th dropdown option is invalid

[true flume]

Thanks a lot mate

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3118)

[true flume]

ur a lifesaver

[summer merlin]

Noooo ok thanks man.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3119)

[crimson moth]

hello is there a way to set up tickets for claiming in another channel?

currently it's being sent within the ticket channel itself which im trying to avoid

[acoustic gust]

Is it possible to automatically ping the ticket owner if they have not responded for too long?

[restive spindle]

Free aces wont work after a day what do i do

[foggy sage]

Guys

Help in yealding arts tickets system is not working

I need to report to hacker

[devout violet]

Preciso de ajuda com minha conta

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[restive condor]

There's nothing we can do unfortunately - please contact that server's staff

[foggy sage]

Man

[restive condor]

Hey there! The ticket can only be claimed from within the ticket unfortunately

[restive condor]

Yes, you can use automations for that - see below please. Let me know if you have any questions

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[chilly edge]

can someone help me,.. i dont undestand

[bitter yoke]

I don’t know why, but the bot seem to don’t wanting to work. Can anyone help?

Is the bot offline?

[foggy sparrow]

What seems to be the problem?

[bitter jackal]

Hej

[restive condor]

Hey there! That's a security measure to prevent you from accidentally deleting all your panels/commands.

Please create a new panel/command first before deleting your last/only panel

[chilly edge]

THANK YOU ITS WORKED

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3120)

[errant walrus]

Hi everyone i have a question, Is there any possibility to have a dropdown menu under the embed message instead of the “Create Ticket” button?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

@errant walrus

[azure drift]

@humble sequoia

[marsh cradle]

I started a server with my friend and he added the bot but the bot won’t let me make a panel or do anything cause “I don’t have permission” how does he give that to me?

[unborn burrow]

Cant get anything on stick getting error 451 any ideas how I fix this?

[bitter saddle]

how do i give others permission to see what others wrote in their tickets?

[hazy nimbus]

hello, please i got suspended with a reason i don't understand because i did a clean work please review my account so that you i can get paid

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there! Dashboard > Panel Configs > General > Support Team Roles

[bitter saddle]

ok thx

[burnt summit]

Does anyone know where I can appeal my ban?

[uncut jolt]

Hi. If I switch to using the premium bot, will the currently open tickets under the free bot not function properly or will they still work as normal?

I noticed I'd need to replace the open ticket button & embed. But I work for a game developer's server, and we almost always have open tickets

[candid tree]

Hi! I tried searching a little in this server for an answer, but I might be missing it.

I set up a ticket tool for a discord as a moderator, and then later left that server. The ticket tool still shows on my end of things (The dashboard) and I would like to stop hosting their ticket tool. (I manage enough servers as it is.)

Is there a way to remove that bot on my end without having to rejoin the server?

[crude onyx]

My subscription expires 4th June 2026 - I wish to extend for a further 12 months, please advise what I need to do

[covert swallow]

Try to log out and log back in to the dashboard

[covert swallow]

Did you purchase premium through our website?

[uncut jolt]

.

[restive condor]

Hey there! You will need to resend your panels so they are sent via the premium bot.

Regarding open tickets, you will need to add Ticket Tool premium to each ticket individually or give it temporary admin perms, so you can manage tickets (via commands only) made with the normal bot, as the buttons won’t work

[uncut jolt]

Thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3121)

[misty breach]

i have not been able to do any episodes since march please i need help because my average score is 80%

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[misty breach]

please help

[pseudo ravine]

You're in the wrong place

[void chasm]

Olvide mi contraseña de newgamers como la recupero

[left crystal]

I feel really stupid, I've never used a bot before, I've gone through the setup guide and understand nothing. How do I make the bot say what I want it to? or is that a premium option only?

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[covert swallow]

Heres a setup guide

You can edit the panel message (the one where you open the ticket) and the ticket message (the one inside the ticket), by going to the panel configs page, and clicking on "Messages"

[sharp anvil]

Have you gotten any resolution from this? I'm getting the same error

Same here, did you get it fixed at all?

[grand moss]

I know there’s an option for the ticket tool bot to send a message to the user for support
But I don’t know how to set it up

[jagged lily]

الز

[prisma cosmos]

How can I make the bot ping the staff after the member creates the ticket?

<@&1041059309561323560>

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@prisma cosmos

[craggy bloom]

How to translate this bot to french

[atomic finch]

Why was I banned from the 12x DayZ server?

[tribal cedar]

This is a discord for the support of ticket tool and has nothing to do with dayz server

[ionic grail]

is the bot down perchance? because its not responding to /setup

[celest grove]

can i make it to where the bot pings me when someone makes a ticket?

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[exotic mica]

PartnerShip

[dense crater]

i kept adding the ticket bot to the sv but for some reason it wont show up

and invalid form of body

[kindred elbow]

It just keeps says the application did not respond

[wild heath]

I alr did but when sapphire does $close it doesnt work at all

[subtle drum]

Whenever i make a ticket based system with discohook and put $new and $ticket the $ticket becomes the main and it just says $new but it'll be the same panel as $ticket how can i seperate these panels is there a sepcific id to put after $new?

can i do anything with {create.reason} or no idk how to work it out

[unborn burrow]

This has got so complicated for people with no computer knowledge still can’t get stick to work saying 451 error is there an easy way to fix this please?

[vagrant cape]

link download DMO please

[unborn burrow]

Where can find link DMO please new to all this sorry

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[unborn burrow]

Always in wrong place looking for support watch on new horizon?

[pseudo ravine]

You're in the wrong place. We do not provide support for "New Horizon"

[unborn burrow]

Ok no worries any idea where can get help just getting error 451?

[azure drift]

I need help for create a ticket

somebody my help?

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[unborn burrow]

I need help with new horizon can’t watch anything all get is error 451 and can’t find place to get help?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grizzled summit]

You've been told multiple times you are in the wrong place.

Wrong server.

[grizzled summit]

We cannot provide any information about where to go because we do not know. Please read above.

[gentle heart]

I added a new admin role to my discord server and im wondering how do I add that role to tickets where they can read and answer tickets also? I tried the /add role but it acted like it didnt want to accept it.

[lusty tide]

how to ping the person that opend a ticket

[gentle heart]

K I've done some searching and from the looks of it i guess I should be asking how can access the panel configs since my buddy set it up and is no longer around? I do have the perms to do it im sure I just dont know how to do it. It seems thats where I need to add my admins role though.

[chrome root]

the dashboard isnt updating with where i have the ticket tool and my servers are also not updating so i cant set up my discord

[gleaming crag]

Application did not respond constantly, any reason why?

[grizzled summit]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[ionic grail]

make sure the bot has permission to that channel / higher than other roles

[azure drift]

This girl was using hacks in Flee the Facility to walk through walls, which is against Roblox rules, please review!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jolly quail]

How does admin get access to ticket tool dashbosrd on a server?

[jolly quail]

???
Some help would be fabulous

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[jolly quail]

How to set perm level?

[winter pagoda]

How do I make it where ticket tool pings roles when a ticket is opened?

[jolly quail]

Omg thisnis ridiculous

[covert swallow]

Check the notes section in the embed

[covert swallow]

You can edit the ticket message to include a role ping by going to your panel configs > messages > ticket message > then edit the text to include {@Role Name} or <@&Role_ID>

[winter pagoda]

Do I have to have the brackets in it?

[covert swallow]

Yes

[winter pagoda]

Ok let me try

[covert swallow]

Make sure you also include the actual role name or ID

[winter pagoda]

K

[jolly quail]

What embed? Where...

[covert swallow]

Here

Administrator is tied to the administrator permission, and owner is tied to ownership

Below is another emebd explaining dashboard roles

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 5, 2026, 11:11 PM

[jolly quail]

Ty

[jaunty jackal]

What do i do if i have more than 45 channels?

[gaunt geyser]

How can i set up the ticket tool

[crude holly]

Go to the dashboard the invite the bot in your server then you can control from website

[gaunt geyser]

I did and i was successful , but members can still join directly without creating a ticket

I want them to create tickets to join the server and i should be able to verify them.. help would be appreciated

[crude holly]

Go Panel Config and add panel then you sent the ticket any chat you wanted

[gaunt geyser]

I did all of this, but i want the people who want to join make a ticket and then join the server

[crude holly]

you want anyone join your server he can open ticket thats you mean

[gaunt geyser]

Yes

I want them to make a ticket for them to join my server

[crude holly]

Ok i tell you go and put the ticket any chat then any people when join the server he will see the ticket then can open]

or any people join the server you want automatically the chat for ticket thats you mean

[gaunt geyser]

Yes , i want the people to make a ticket inorder to chat in the server

[crude holly]

I can do for you

[gaunt geyser]

They can be a member when they get verified

[gaunt geyser]

How

[crude holly]

yeah after when verified the chat it will see

[gaunt geyser]

Ok help me ig

[crude holly]

Put the chat for the ticket go to edit chat then permission then you will see everyone then you will see view channel press x then add role for the verified the press correct for view channel then anyone have a role verified they will see chat ticket then do for anyone cant send message in chat ticket

[crude holly]

Ok

[rough viper]

I’d like to know if you were able to resolve the issue by submitting a support ticket.

[crude holly]

@gaunt geyserall thing its okay or didnt do

[gaunt geyser]

Yes i did , thank you very much!!!!

[iron night]

Gave +1 Rep to @crude holly (current: #453 - 1)

[crude holly]

Welcome

[little lava]

How to get ticket tool in own server???

[obtuse marsh]

Do i have to disallow every role that can't delete tickets?can't I just do support staff/support team disallowed and higher roles can delete tickets

[ocean brook]

Yes u. An

[obtuse marsh]

?

[ocean brook]

typo sorry you can do that

[obtuse marsh]

That was. Not my question

Its completely else

[marble totem]

Help!

[valid citrus]

how do i fix this

[ornate depot]

How do i fix this?

[tropic nova]

Lej to pesem sem jst nrdu

Lej to pesem sem jst nrdu

[rocky mountain]

Hello....my account is paused and do not have option for opening ticket🥲🥲

[oak magnet]

how to activate claims

[celest grove]

how can I make it so that only the support team can close the ticket?

[loud trench]

my own server that i created is saying i cant accses it how do i fix

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[scenic seal]

How do I fix it when it says not responding

[real stratus]

hey devs i have a problem

i found a server where all say me using cheats,but am lag,what i can do all time i get targetted for first and after in chat all are happy be toxic on me.

thx if someone can help me in this situation.

another thing they are reporting me in massive what i can do?

[signal thorn]

I deleted the Opened Ticket before closing and now it keeps on putting me at limit, how to fix

[loud trench]

is it roblox related?

[real stratus]

hey how i can ban people

[loud trench]

@real stratus

ping me when u see this

[real stratus]

yeas

all the time

[loud trench]

alright dms

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

@real stratus

[real stratus]

thx

[signal thorn]

helppp

[cedar parrot]

Oi, estou tentando configurar o ticket para que quando o usuário clique em abrir atendimento, já vá direto para o cargo Suporte/Admin. Podem me ajudar?

[wraith wagon]

is this possible to do with the bot? having the drop down on a custom webhook embed

[chilly carbon]

Is there a vouch system included?

[grand stump]

Yo

[warm geyser]

can someone help me create ticket tool

[verbal tartan]

j

[worldly egret]

I have 8 hours since I opened the TKT, what is this administration?

[wary steppe]

Hello

[balmy sundial]

Hello new here! Excited to get started..

[rapid flicker]

@edu123_1. Hello

[placid atlas]

Oi alguém poderia me dar uma forcinha

[unborn wren]

Does anyone know how to get these buttons?

[slate flare]

When I try to go check for the server I want to manage, the server ISN'T THERE. Help!

[unborn wren]

Are you the owner?

[slate flare]

Yes

[unborn wren]

Like you made the server?

[slate flare]

Yep

I've refreshed various times

[unborn wren]

Did you add ticket tool to your server first?

[slate flare]

Yea

It's not appeared in UN-ADDED or ADDED

[unborn wren]

Strange

#🎫│make-a-ticket

[unborn wren]

How do I get these buttons

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[pallid tangle]

Guys, does anyone know why I can't take the first quest on castbound?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mental willow]

@slender sky sorry for ping, but hacked account

[wraith galleon]

/help

/verify

[strong axle]

how to submit a ticket?

[ruby marsh]

I can't creatw a ticket for Dexmev. Could you help me?

[split root]

I have had no service for 2 days

[tall wigeon]

Mssing permission? I already did all the need

[signal thorn]

Help.

I have One main panel and another smaller panel working as a dropdown style choice.

The smaller Panel does not update itself or smth, how do I update it?

I turned on auto pin ticket and Only Support Team closing but they aren't doing their functions

[frank bluff]

@humble sequoia

[edgy python]

just a dumb question before i get the premium does it only work in one discord or multiple?

[restive condor]

Hey there! Premium subscriptions are per server

[edgy python]

ah

[plucky frost]

hiii! i'm doing the multi-panel/dropdown setup, but i have 5 panels and only 3 are showing once i send it. help!!

[slow oxide]

im so confused

[drowsy marsh]

Hi how to get my coins to fc 26

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[untold steppe]

does anyone know how to fix roles showing as @undefined

[worthy field]

How to unbanned in a game called dandys world in a roblox?

[thorny lotus]

Algum brasileiro?

[hidden night]

Hey

[hidden night]

Yes

[severe nebula]

Hi

[karmic jetty]

Guys when i do /panel it says this application did not respomd any1 help?

[analog niche]

Looking to change the description. Am I not able to change it through the website?

Wanting to change from To create a ticket use the Create ticket button to To send an application, press the button below and fill out the questionnaire.

For whatever reason, the website won't permit me to do so

[twin zenith]

My server isnt showing up on tickettool. even tho i invited it and gave it permissions. What do i do

[chilly edge]

How do I create a form for the ticket panel? Like question when they are creating a ticket now 🙂‍↕️

[twin zenith]

How Do I Fix Sync Servers Not Working?

[hoary hedge]

Same

[flint kindle]

when i try to add the bot i says the aplication isnt answering

[potent saddle]

Hi guys. I need help. I haven't yet received payment. Thought we got paid on 7th and 21st?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@potent saddle see above

[potent saddle]

Oh thank you

[iron night]

Gave +1 Rep to @lunar solar (current: #17 - 491)

[lunar solar]

Np

[rocky tendon]

please tell me, I played with a cheater on the same team (I wasn't a cheater), and he was banned forever, and then I was banned for 7 days after the 7-day ban. I went back to Fallen, but I was banned for good, and I had a lot of donator accounts.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@rocky tendon See above

[rocky tendon]

it's been about 3 weeks since the ban

I can go through any checks.

I made tickers, but they were immediately closed without even listening to me

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[quiet raft]

The system says my ticket tool has reached limit. I have deleted all old tickets manually but problem persists

[glacial viper]

Hello

[quasi jackal]

it says the ticket tool is not in my server even though its is

it has all the permissions but wont do anything

[glacial ibex]

Guys when i make ticket it shows interaction fail im on mobile wht should i do now??

[sweet moth]

Anyone?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@quasi jackal

[quasi jackal]

still not showing

[proud solar]

Plis help for tiket

#🆘│community-support

[glacial viper]

Didn’t know about one-phone policy. Actually my account is blocked. Could someone help me? Thanks

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[tired birch]

#🎫│make-a-ticket

[astral harbor]

@humble sequoia

[meager bramble]

WTF is going on? A week since usual service n, then only tv and now nothing at all. Blue screen which is not allowing to click on anything. Unimpressed to say the least. Can someone sort me out please?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[meager bramble]

What is going on? Can’t even get any help, J. Please reach out

[quiet raft]

My ticketing shows channel limit 500. Unable to find caches to clear old tickets to request new support. I don’t think I made tickets more than 10

[restive condor]

You can’t delete channels as a normal user

Reach out to that server’s staff

[quiet raft]

Where do I find server staff on the discord system

[restive condor]

In the server where you're trying to open a ticket

[quiet raft]

Yes on my Degxifi, customer care support and technical support page on discord

[restive condor]

Contact them then 👍

We can’t help you here unfortunately

[placid walrus]

i need help i want to add "ticket tool" i alredy add and give permissions but the dashboard says

[prime plover]

@humble sequoia

[covert swallow]

Check out the embed below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[smoky star]

if i click “clear config cache” that doesn’t delete panels or anything saved in the website right?…

[covert swallow]

Correct

[smoky star]

that didn’t work 💔
i think my ticket tool got overloaded when i reopened verifications and tickets won’t open…
Now when i try to resend a panel in hopes to fix it.. it says “network error” on the dashboard 😭

it still sends the panel but can’t open ticket.. no one can

still able to close tickets but not open them-

[placid walrus]

can i edit something if im not the owner of the server? obviusly i hve mod rol

[inland breach]

I got a major ticket tool issue

[polar moth]

Me too

[patent kelp]

when using /setup the bot always say application failed. i’ve tried at different times and its worked in the past for me. why?

[bleak cradle]

Can anyone help me?
I'm trying to press "Sync Servers" but it doesn't update the servers, I've tried everything (restarting the page, pressing again) and nothing is working..

[raven nest]

same issue here, also wanted to know though: how do i make the transcripts auto save when $delete is ran?

[lapis yarrow]

Why wont the claim button show?

@sudden eagle

It's enabled on the site

[spiral zephyr]

anyone know how to fix this?

[lilac junco]

Please don't ping for support.

[wild spire]

Do /debug in your transcript channel, it says ticket tool doesn’t have access

[wild spire]

you need premium to enable the claim function

[wild spire]

see below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[wild spire]

you need premium to auto save transcripts,
There‘s an option called auto save transcript

[raven nest]

and do u have a solution for my server not loading?

[wild spire]

does ticket tool have access to read that channel and send messages?

[wild spire]

look at the embed just above

[leaden tide]

What should I do to make a ticket slot?

[wild spire]

you mean a create ticket button?

[leaden tide]

Yes

[wild spire]

is the issue still ongoing? there was a major api outage on discord at that time

[wild spire]

see below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[raven nest]

@wild spire how do you do the dropdown panel?

[wild spire]

see below

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[raven nest]

is it premium?

[wild spire]

https://tenor.com/view/one-hundred-percent-free-anubhav-roy-free-available-no-need-to-pay-gif-18570409

[leaden tide]

What if it‘s in the iPad?

[wild spire]

still the same steps

[leaden tide]

Thank you.

[wild spire]

if the server owner adds your role to the dashboard yes

[leaden tide]

Well, I still don‘t understand much. Can you explain in detail?

[wild spire]

then I suggest #🎫│make-a-ticket i can help more in detail there

[upbeat helm]

Hey 👋🏻 we tried to close a ticket when discord was having issues and now it won’t delete at all, can anyone help please?

[wild spire]

it was an api issue, so it might be that the ticket got corrupted due to the outage. I suggest just deleting the channel manually

[upbeat helm]

Thanks ☺️

[iron night]

Gave +1 Rep to @wild spire (current: #23 - 347)

[leaden tide]

Has my ticket been fixed by someone other than the admin?

[acoustic echo]

I used hacks a long time ago, and now I want to return to Savanah Live. I promise that I will never use hacks again. How can I speak with the moderators or admins?

[wild spire]

your support ticket in this server?

[wild spire]

we dont know, here is only support for the ticket tool bot

[acoustic echo]

@wild spire you can help me i want play savannah 🥹

[wild spire]

we dont offer support for Savannah, we offer support for the ticket tool bot

[wanton flame]

lf someone to set-up my ticket bot and fix my stuff, will give u perms, will pay.

[lunar solar]

We recommend not just giving anyone perms to your server, if you require assistance with setup TT staff can guide you through the process however we can't do it for you.

[wanton flame]

ty

[proper haven]

I cannot select my server on the dashboard.

[uncut scaffold]

how do you purge all the tickets if your main got banned and cant transfer bc i dont to go through all 100's of tickets and $close

[zinc valve]

It happen for me too

Kick the bot and waiting for 2 mins and invite it and use after sometime

Then it will work

[proper haven]

Thanks @zinc valve

[iron night]

Gave +1 Rep to @zinc valve (current: #453 - 1)

[rapid vector]

what is this error?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lilac junco]

@rapid vector

[rapid vector]

alr

[sour torrent]

How to do this?

Because i wanna make one like this in my server

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac junco]

@sour torrent

[crisp escarp]

Why is my other channel not showing on website?

[simple falcon]

@upper flower @solid stream @covert swallow
Could I ask for your help? I'm having trouble scheduling tickets.

Finally, I would like the help of a staff member to assist me.

[lilac junco]

Please don't ping ANY staff member for assistance.

[simple falcon]

Yes, but I need help.

[lilac junco]

State what you need help with and someone will help you

[simple falcon]

I created tickets using Ticket Tool, but my members can't open them due to insufficient permissions. The problem is, I don't see how I can fix this issue.

[lilac junco]

#🎫│make-a-ticket

[vapid coyote]

Please can not open ticket given me error

[heavy violet]

hi, real quick question, since i couldnt find the answer

when someone opens a ticket, does it give anonymous responses from anyone on the mod team, or does it say the name of the person who replied to the ticket inquiry?

[wild spire]

does it have to be anonymous?

or wdym?

[heavy violet]

i want the mod responses to be anonymous, yes. and i want to know if this bot will respond anonymously for you, or if it says the name of the mod who's replying to the ticket

[wild spire]

You can do it anonymously through a custom command.
Add an argument

[slim bay]

when someone makes a ticket, how do i make it so the bot automatically pings the support team role?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[hexed compass]

how do i make the panel bcs every time it says application did not respond

[wild spire]

did u run /debug yet?

[hexed compass]

lemme try

[hexed compass]

even to that it said application did not respond

[wild spire]

here you go, its missing a permission

[hexed compass]

how do i give it tht one

[wild spire]

in channel settings

[hexed compass]

i got it

[wild spire]

[olive crow]

Why cant i see the bot on the correct server in the website dashboard

[wild spire]

$telog

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[wild spire]

sorry typo

but read above

[olive crow]

tysm it works

[wild spire]

[slim bay]

im still so confused..when someone makes a ticket, how do i make it so the bot automatically pings the support team role???

[pure jay]

@humble sequoia

[wild spire]

by putting the role mention in the ticket message

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[atomic bluff]

guys how can i make it so when someone joins a ticket is immeidetey made for them

i saw someone say on reddit that i can use another bot that does a welcome message to do the commands to make a ticket and add them but i dont kn0ow what commands to do

when i try doing /new with the users @ it says the application failed

[zinc valve]

Try doing it after some time

Maybe network issue or perms not given to the bot correctly

@atomic bluff

[atomic bluff]

hmm ok

thanks

thanks @zinc valve

[iron night]

Gave +1 Rep to @zinc valve (current: #267 - 2)

[atomic bluff]

it was in fact not enough permissions

gave it admin and it works now

[night robin]

J'arrive pas a faire mon système de ticket quelqu'un peux m'aider

[meager bramble]

I don’t know how to do that. I was on server 1 (from last year ) but have no idea which one I’m on now nor how to find out. I’m not tech savvy!

[pale panther]

Boa tarde

[atomic bluff]

i got another bot to write these messages when ppl join so they can automatically have their own ticket, the thing is that the command isnt actually being used. How can I make it so that this bot can do commands on ticket tool

plz help

[dawn current]

Hello, is ticket bot capable of keeping tickets in threads rather than making new channels?

Like, it only lets the user who created the ticket access that thread or something, idk

Our server has alot of tickets and it's a pain to scroll through them all just to access the other channels

[restive condor]

Hey there! Ticket Tool’s default prefix is $, have you changed it from that? If not, Sapphire needs to be sending $new…etc. As bots can’t use slash commands

[atomic bluff]

ohhhh

[restive condor]

Hey there! Is that not the case already? Only the user who created the ticket has access

[dawn current]

I mean yeah only that user has access to that ticket, but as a mod... All these channels are constantly created and deleted, and it just sometimes makes accessing other channels difficult

It would be nice if it functioned exactly the same, just within threads

New threads created and deleted, etc

[restive condor]

You can switch to threads, but it would essentially be the same. Threads would be listed too

[dawn current]

But threads are all listed in one channel, rather than new channels right

[restive condor]

That’s right

[dawn current]

How would we switch to that?

[restive condor]

Dashboard > Panel Configs > Thread Style

• Do note it is a premium feature

[dawn current]

Is there lifetime premium or is it only monthly

[restive condor]

Monthly or Yearly

[sour torrent]

Guys what should I do next

[eager bronze]

Hello, I'm having an issue with ticket tool on my server where the two step closure option isn't working. After closing the ticket it just dissappears and doesnt show the option to delete or transcribe.

[sour torrent]

Anyone pls help?

[wild light]

/help

[restive condor]

Hey there! If you’re done configuring your dropdown menu, now simply send your panel

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[restive condor]

Hey there! Dashboard > Panel Configs > General > Two Step Ticket

[restive condor]

Hi, how can I help?

[eager bronze]

It is active, this issue is ONLY affected me and none of the other mods.

[sour torrent]

Thx!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3124)

[restive condor]

Are you the server owner?

[eager bronze]

No, but I have a support team role.

[restive condor]

Are you testing this with the same ticket you are creating?

[eager bronze]

Yes, they see the closure message when I open and close a ticket, but I do not.

[restive condor]

You lose access, as you are technically the ticket owner in that ticket

[eager bronze]

Ah, that makes sense

[restive condor]

(If you don’t have administrator permission or a configuration that does otherwise)

[eager bronze]

ok, ty

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3125)

[restive condor]

Of course!

[ebon widget]

hi i already have added bot to my server and i dont see it in dashboard what should i do?

[gritty island]

hey i really need help, can i open a ticket here for support ot how does it work?

[fervent escarp]

hii just a question, is there a way to copy ticket tool configs from one server to another?

[dense marlin]

its giving me the channel limit error thing and i dont know how to fix its quite confusinfg

[shrewd gate]

Does anyone know how to get the ticket bot like this

[low cargo]

hola alguien puede enviarme un link de descaraga para meredian?

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@shrewd gate

[outer raft]

مرحبا عندي مشكلة جالس ادخل البوت السيرفر حقي و بس اخش على الموقع ما ألقاه عشان اسوي نظام التذاكر

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lilac junco]

@outer raft

[low cargo]

hola necesito un link de instalacion de meredian 3dxchat

[sterile nacelle]

Hi, ticket bot is in my server but it doesn't show on the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@sterile nacelle

[zinc valve]

If someone opens a ticket only
Owner co-owner and mod are able to view

Even tho I add trial Mod and head mod they can't acess

[fervent glacier]

welll unforrtunately the option still is not on tickettool, and in my server pinning is one of the main things that should be doable by support team in those channels

[restive condor]

Give them the permission in their role settings

[fervent glacier]

Yes I did but it is weird to have to do that for every single ticket

[restive condor]

You shouldn’t have to do it for every ticket

Did you give them the permission in their server settings > Roles

& it’s not denied in the category

[open agate]

guys, how to make ts panel?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[vapid rune]

how do i fix this lol

[analog niche]

Looking to change the description, I haven't been able to change it through the website.

Wanting to change from To create a ticket use the Create ticket button to To send an application, press the button below and fill out the questionnaire.

For whatever reason, the website won't permit me to do so

[analog jacinth]

I got jailed from blox fruits community server

[zinc valve]

If someone opens a ticket only
Owner co-owner and mod are able to view

Even tho I add trial Mod and head mod they can't acess

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! See above please ^

[restive condor]

Hey there! How exactly is it not letting you? Are you getting any error messages?

[restive condor]

Hey there! Please use the /debug command in that same channel

[analog niche]

I physically cannot click on the option that permits me to change the message. It won’t let me click on it.

No error messages. No

[restive condor]

Please open the embed editor to edit the message

[analog niche]

On the website??? Or through a command setting?

[restive condor]

On the website

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[analog niche]

One moment. It didn’t let me click on it last time. Let me try once more

[zinc valve]

Thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3126)

[analog niche]

Still having the same issue. I physically cannot click the message.

Clicking with no avail

Nevermind. Belay last message. Thank you!

Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3127)

[shut karma]

Can someone us help create a ticket channel pls

Can someone one pls help us

Sigh.

[shut karma]

wait my grammar

didnt even check my grammar

[twilit sparrow]

So my server's ticket button doesn't allow normal members to create tickets and it only allows people like mods and higher role people can make a ticket

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[restive condor]

Hey there! Please see below

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[shut karma]

thank you and sorry for my badgrammar

[twilit sparrow]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3128)

[shut karma]

bad grammar*

[shut karma]

when l got to dashboard l didn't get the server that l wanted even tho lm mod

Oh ok

At that server

And added ticket tool

To the server

[torn bobcat]

Hey. The website SteamHistory’s Discord server requires a ticket, but I’m not familiar with this ticket system at all. I created the ticket what should I do next? I want to join Area 51 ah sorry SteamHistory’s Discord server. You may have received many questions about this before so I apologize for that.

[shut karma]

Hello why doesn't my server show up even tho my server has ticket tool

[surreal crow]

Como faço para conseguir adicionar um código para puxar fila na minha org?

@iron night

[fervent glacier]

Oh 🔥 cool I guess

I mean it's not denied in the category but obviously I don't want em to pin messages in every channel
But I can just disable that exclusively in every other category (such a weird system)

Anyways

Thank you @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3129)

[spice harbor]

try to relog into the website

[shut karma]

l already and it didnt show up

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shut karma]

well l only need 3 require level to even show the server

[ionic onyx]

minha conta no blox fruit foi hackeada

[sharp sun]

Does anyone know how to fix the "You have been detected as an exploiter and cannot trade" message? I keep getting it even though I haven't duplicated anything or done anything unusual. I think it's because of a unit I was given, but I've already sold it and it's still happening. Does anyone know what to do?
in spongebob tower defense

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lethal marsh]

Ticket tool suporte

[silent finch]

does any1 know how to like lock tickets, so if they click create a ticket, it doesnt let them until I unlock it

[still thorn]

how much panels can have for regular ticket tool?

[pale veldt]

Has anyone had problems with the bot

For some reason it js isnt letting me do a command

Im trying to make a new panel aint js workin

[tough nymph]

Guys how Cann I do that the Mesages Not comming

Plss dm or something

[analog niche]

You gotta go to the site and make a panel on there

[tough nymph]

Cann you help me too?

[analog niche]

What're you needing?

[tough nymph]

…

[pale veldt]

Thanks

[iron night]

Gave +1 Rep to @analog niche (current: #454 - 1)

[analog niche]

for this, you should try to designate a category on the website. It'll be better if you get on there and set it up that way

[tough nymph]

Okay Ty

[iron night]

Gave +1 Rep to @analog niche (current: #267 - 2)

[analog niche]

From there, you'll be able to set the category of where the ticket should go, and how it should be filtered

[wanton oak]

Por qué me tienen suspendida la cuenta sin razón alguna

Traten bien a los que realmente queremos el juego como yo hay varios amigos y no dan respuesta ni solución

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[broken lily]

No connection dikha raha hai log ine password dobara dalne ke bad

[jaunty inlet]

Hello it won’t let me make a ticket on a server I’m in

[broken lily]

Ab kese ho Tihk

[pale veldt]

Ty

Thanks @pale veldt

Thanks @pale veldt

Thanks!

Thanks! @iron night

[iron night]

Gave +1 Rep to @iron night (current: #49 - 72)

[pale veldt]

Thanks! @iron night

[feral field]

How do I make it so that I can allow my discord staff to access/manage the panel?

[alpine notch]

Hi I set up a ticket tool bot but some of my roles can’t open a ticket I’ve never set up a bot before could someone help me figure out how to make it to where they can open a ticket. Thank you

[still thorn]

how much panels can have for regular ticket tool?

[umbral raft]

from your server dashboard, go to server configs, and add whatever roles you want under "Dashboard roles"

[umbral raft]

unlimited!

[safe wren]

How do I do it like im confused

[gilded burrow]

I'm trying to get a ticket on this one discord server and it won't let me at all anyone know how to fix this

Thanks! @stark rune

[iron night]

Gave +1 Rep to @stark rune (current: #64 - 35)

[vestal palm]

my prem gen isnt coming

[plush aspen]

Guys, I need some help. I accidentally deleted the ticket panel, and now I can't recreate it to let people open tickets again. Can anyone help me out?

[inland dove]

Gm gm have a question

[dry dirge]

Hi there,
I'm reaching out regarding an issue I'm experiencing with the Ticket Tool dashboard sync.
I have admin permissions in two Discord servers. I've successfully added Ticket Tool to one of them and it's working fine. However, when I added the bot to my second server, it shows as properly invited within the Discord client, but the server is not appearing or syncing in the Ticket Tool dashboard — which means I'm unable to configure it.
Could you advise on how to resolve this? Happy to provide any additional details if needed.
Thanks!

[zenith maple]

I've been having the exact same problem for the last few minutes: the bot is on the Discord server, but the dashboard indicates that I don't have the necessary permissions—even though I am the server owner.

[candid panther]

Please help. I added a bot to the server, but I go to the Dashboard, but it's not there.

Помогите, пожалуйста. Я добавил бота на сервер, но когда захожу в панель управления, его там нет.

[errant elm]

help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lunar solar]

@candid panther @zenith maple please try the above (log out and back in)

[young moat]

Someone help plzz

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@young moat ^

[young moat]

Thank you

[candid panther]

Thanks!

[iron night]

Gave +1 Rep to @lunar solar (current: #17 - 495)

[zenith maple]

Thanks

[iron night]

Gave +1 Rep to @lunar solar (current: #17 - 496)

[lunar solar]

Please try the above as well - #🆘│community-support message

[austere viper]

Hallo ich brauche Hilfe... #🆘│community-support

[solemn gyro]

any way to export all tickets html at once?

[charred geyser]

hi , i just invited the bot to my server but in dashboard it still says invite how do i fix it?

[spiral plaza]

guys

how to delete tickets

in order to create more tickets

[plucky timber]

How do i send a panel from one server to another?

[empty yacht]

Is there a way to change the owner of a Ticket?

Feel free to ping/reply with a response as I may be preoccupied.

[analog niche]

you'll need to close the ticket first before being able to delete the ticket. There should be a button after closing the ticket that says delete somewhere in the support screen

[jade topaz]

hey! i want only the staff to be able to close a ticket. how do i disable ticket creators from closing the ticket?

[wild spire]

panel configs > buttons > confirm close > support team only

[jade topaz]

yeah i tried that, didnt work

[wild spire]

how didnt that work? whats your setup?

[jade topaz]

i mean i tried to close it, with that view server as role, and i could still close it

did i do right?

[wild spire]

the view as server role doesn’t work in those settings, you’d have to try with an alt account that doesn’t have support roles

[summer vine]

Como abrir ticket?

[jade topaz]

oh okay! my bad

thank you @wild spire !

[iron night]

Gave +1 Rep to @wild spire (current: #23 - 348)

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[wild spire]

no but u can add someone extra by $add userid

[empty yacht]

noted

[acoustic tiger]

Hello - I am looking to cancel my premium but JUST got billed for it. How can I get a refund and cancel it - likewise, what will happen to my pre-existing tickets?

[acoustic solstice]

Hola

[fathom bone]

I need help

[fathom bone]

/help

[wooden frigate]

Hi

So I added a ticket tool to my friend server and it’s not letting me configúrate it

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[balmy night]

Guys is delta not work8ng I have upgraded my delta like 3 times and it is still say8ng upgrade

[vale lark]

hey, new to discord, when trying to setup my tickettol, tickets opens not in the category that i chose, in the settings category is correct, what to do?

[spiral plaza]

how should i do it

[spiral plaza]

i dont find it

[spiral plaza]

there is a /delete cmd but it doesnt work it says only works in servers

[analog niche]

This should be on the screen. If you don't have that up, you don't have the necessary set of permissions.

@spiral plaza ^

[spiral plaza]

yh i dont see tht

[analog niche]

Again, you don't have the necessary set of permissions. Talk to an admin or the owner to get the permissions set up properly. You can also go to the website and verify that the button is displayed properly

[spiral plaza]

i tried tht yesterday but it said sorry too fast try again

[analog niche]

I have to specify. Talk to an admin or owner of your server you're trying to delete tickets from. Not this Server. We can't remotely delete tickets from the end here.

Then try again....

You went too fast. Go slower and take your time

[spiral plaza]

alr ima try rn

[spiral plaza]

check dm

[lunar solar]

This menu only appears if the server has Two step Ticket enabled

It has nothing to do with speed

[analog niche]

My apologies, I was misinformed, thank you!

[rough leaf]

Anyone active

Just need some assistance with an aero lock I created a few years ago

Everywhere else I look for help is untrustworthy or scams

[lunar solar]

Is this related to Ticket Tool Discord bot?

[rough leaf]

Unsure wat you mean, just made this lock and my nft says the unlock date has expired but on aero website it says it’s lock for another 4 years til 2030

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

See above

[rough leaf]

Ouch..

[merry nymph]

Images not working in any message embeds?

[onyx meadow]

Hi, it's not tracking my carts and checkouts, or even some purchases — how can I fix this? I've already updated the theme.

[carmine crown]

hello

i need help

when ever i /setup

it says application cant respond

it has been happening for evry /cmds

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

See above

[lunar solar]

The image link has to end in the file type .png, .jpeg etc. If your link doesn't then you need to upload it to a hosting platform that does that e.g. imgur

Note: Discord media links don't work

[merry nymph]

How to I grab the link then?

Because even when trying a png images via grabbing the link off the internet it's still not working.

[lunar solar]

Use the Open image in new tab when you right click the image

Something of note if wherever you are grabbing these images from stops hosting the image on that link your images will break

[merry nymph]

It's doing this for everything I try

That is when I tried imgur

[lunar solar]

Can you make a #premium-tickets please

[split nest]

Morning All! I swear there was an option to adjust the auto-close ticket time in automation but I don't see it anymore; did this change?

[craggy wadi]

Hello, I accidentally kicked ticket tool for a server I work in, are settings retained if I reinvite it?

[lunar solar]

Nothing changed, does the server still have premium active on it?

[split nest]

yeah

[lunar solar]

Ticket Tool configs will be retained however Discord permissions will need to be re granted.

[lunar solar]

Click Show Advanced Automation then Add Automation

[split nest]

Did it used to be different? I swear it was just a dropdown of "ticket inactive auto close" and then chose 30m ->14 days

[lunar solar]

Should look something like this

[lunar solar]

Don't think so

Guess it depends how long ago you are talking about

[split nest]

it might have been a while ago haha

[lunar solar]

I do remember how the old dashboard looked but not the automation stuff

[onyx meadow]

Where, given that this is a chat full of messages?
I don't have three hours to waste reading all the messages in the chat.

[lunar solar]

The message literally above my message...

[onyx meadow]

So it's also pointless to open a ticket? I've been trying to get in touch with support since yesterday.
this is terrible service.

[lunar solar]

Wrong Discord all together

We have nothing to do with whatever you were asking about

[ocean thunder]

guys i have a problem when i try to see logs i see the message:failed invalid request

[hushed hedge]

I would like to have the option to do this in my server and choose between opening a ticket with the founder only or all staff and owners I would also like to have the bot ping staff when a ticket opens I’m super new to using discord bots

[hushed hedge]

Figured out pinging staff still need help with the other thing

[lunar solar]

Can you post a screenshot

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lunar solar]

See above guide, for each option you will need a panel per. You can make more panels with the green + in the top left hand corner on the dashboard.

Let me know if you have any problems

[ocean thunder]

yea

[lunar solar]

Have you tried a different browser?

[ocean thunder]

what you mean on "different browser"?

[lunar solar]

Google Chrome, Microsoft Edge, Firefox etc

Wait

Are you trying to view a transcript?

[ocean thunder]

i use chrome

[ocean thunder]

how do it?

[lunar solar]

Makes more sense, the link you are trying to open is expired. You either need to open the transcript file itself or generate a new transcript link using:

[ocean thunder]

yes i do it

[hushed hedge]

I don’t think I’m doing it right I’m very lost here..

[ocean thunder]

thx i fix it bro

[lunar solar]

go ahead and #🎫│make-a-ticket and I'll provide some more in depth support

[marsh tinsel]

When i want the bot to ping staff where do i do the {@role name}

Im new to bots so idk

[lunar solar]

Panel Configs --> Ticket --> Edit Ticket Message --> Message Content --> Put in there

[marsh tinsel]

Thank youu

[iron night]

Gave +1 Rep to @lunar solar (current: #17 - 498)

[crisp furnace]

Guys how to add Things Here

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lunar solar]

Follow the above guide, any questions let me know

[crisp furnace]

I didint understand what should I do here

Didn't **

[lunar solar]

So in attached panels you need to click in there and choose from the dropdown which panels you want to add

If there is none there you need to make some, green + top right hand side

Each option (button requires a seperate panel)

[pliant lance]

i want to ping my helpers when someone makes a ticket how can i do?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[pliant lance]

pls tell me the cmd to do so

[lunar solar]

has to be added to that top section where it says {user] Welcome.... etc

Or they won't get the ping

[pliant lance]

i want these roles to be pinged

[pliant lance]

above user?

how can i get the 2 roles pinged?

[lunar solar]

{@Trial Helper}
{@Helper}

Like this

[pliant lance]

ok lemme try

[lunar solar]

Anywhere in that box

example would be:
{user} Welcome one of our {@Trial Helper} / {@Helper}'s will be with you shortly

[pliant lance]

it come like this but mid one not working?

[lunar solar]

Is there a dot or emoji in the role name?

[pliant lance]

will this work?

[lunar solar]

Yeah staff one will work

[pliant lance]

ok

[lunar solar]

?

[pliant lance]

no you can see

[lunar solar]

Worst case just copy the trial helper role ID and put it in between the {roleID} brackets

[pliant lance]

oof same issue

[pliant lance]

ok

@lunar solar TYSM! NOW my ticket is working properly

[leaden heath]

Hi

Hello,
I would like to appeal my ban from Attack on Titan Revolution.
I have never used exploits or hacks. I believe I was banned because another person in my household (my brother) was using cheats on a different account.
I understand the rules, but I was not involved in any exploiting. At the time of the ban, I was not actively playing.
I kindly ask you to review my case.
Thank you for your time.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar solar]

@leaden heath see above

[leaden heath]

Oh ok sorry

[lunar solar]

No worries

[leaden heath]

Oj

Ok

[lunar solar]

o7

[leaden heath]

but am I permanently banned?

[lunar solar]

We are a Discord server for @humble sequoia & @pseudo glen

We provide support for those bots

I have no idea what an attack on titan revolution is

[leaden heath]

Omg sorry again

[lunar solar]

No worries all good it happens

[leaden heath]

Im italian and i dont understan too much

[lunar solar]

No its okay, happens a fair bit here 😛

[leaden heath]

Ok bye

[lunar solar]

Good luck with your ban appeal

[leaden heath]

But you can help me

[lunar solar]

ciao

[lunar solar]

No

[leaden heath]

Ok

You are italian?

[lunar solar]

No I just know hello & goodbye'

[leaden heath]

Ok ciaoo

[leaden heath]

Thanks

[iron night]

Gave +1 Rep to @lunar solar (current: #17 - 499)

[crisp furnace]

Thankss I did it 4 Panels

[fathom bone]

I need help in support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[finite coral]

can someone help me

[heavy badge]

My role has administrator permission in a server but for some reason the server doesn't show up on the ticket tool dashboard, what do I do?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lunar solar]

Try the above

[violet flicker]

Help i have added bot to server but the server dont show up in dashboard even in not added idk whats happening

fixed when i re loged

[tame palm]

How do I make support and joining tickets like I'm struggling

[oak pasture]

Hello everyone can someone please help me with ticket tool i just want to know how to change the banner in the message.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[oak pasture]

i want to do this.

[cerulean delta]

Hello guys, it's telling me this application did not respond while trying to setup

[fathom bone]

A long time ago I was unfairly banned from the GPO, and until now I've never been able to access support. It says I was banned for cross-trading, but I never did that. I always played fair, earning my own things. I beg you, for the love of God, to help me. 🙏🏻

Pls help me support

🙏🏻🙏🏻🙏🏻

[oak pasture]

Good luck for the support managers on the kind of messages they get lol.

[fathom bone]

/help

[swift quiver]

why is my bot not working

[radiant valve]

This is the wrong server, as this server is only for support with a discord bot called ticket tool

[gaunt drum]

transcripts do not work for me although ticket tool has admin permissions and the transcript channel is set correctly , i've tried many commands such as /debug etc , nothing works

[rugged kayak]

Guys please get me support because I'm supposed to apply a mod in a Roblox game

[rugged kayak]

I try to say the bot commands and it didn't work please support

[rugged kayak]

And also I don't understand the Ticket Tool says about something in a server I'm confused please help

[swift quiver]

Why can’t I read the tickets I get

[rare yoke]

new server

first time

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[empty sparrow]

hmmm

[dapper flame]

HOW DO I LIMIT USERS FROM DROPDOWN TO ONLY OPEN ONE TICKET AT A TIME

[tardy moss]

How do i make it so all staff can see tickets? I think my tool is bugged

[safe onyx]

Please i have done my assessment on my account but i am still yet to be promoted and its getting to two weeks now.
How long does it take for an admin to make a decision on the account?

[patent hatch]

Guy i can't find my server in the dashboard what do i do

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[timber ridge]

when upgrading to premium it don’t delete oyour configured stuff or total tickets created ect?

[crude holly]

From Dashboard

[dapper flame]

Nah i alr got it

[chrome lava]

btw why do some ppl have that role

[dapper flame]

Its from server dashboard > limit panels

[chrome lava]

i didnt even upgrade to premuim

[chrome lava]

which game is tht bruh

sbtd

whats that

[timber ridge]

can anyone answer please. Thanks

[grizzled summit]

It does not delete your configuration.

You will need to manually close all open tickets after you switch bots and re-send the panel, but your dashboard config remains the same. You will just have access to our full feature set.

[timber ridge]

okey thanks and will the ticket amount reset like example i have every ticket made the name goes higher like ticket 0904 ect?

[iron night]

Gave +1 Rep to @grizzled summit (current: #40 - 110)

[grizzled summit]

I'm 99% sure it doesn't. It shouldn't...

[timber ridge]

okey thank you 🙏🏻

[iron night]

Gave +1 Rep to @grizzled summit (current: #40 - 111)

[fierce willow]

Ik kan niet online

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cunning grove]

I paid for premium once, and now money is being debited from my VISA card every month. How do I cancel the car?

[grizzled summit]

Hey there, please contact our billing team via #🎫│make-a-ticket

[primal jungle]

i have a problem where i invited the bot to my server but it doesnt show my server in the dashboard

[lyric crystal]

i have a problem where i invited the bot to my server but it doesnt show my server in the dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[eager valve]

i own the server..

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[slender minnow]

@eager valve

[eager valve]

isnt working

[slender minnow]

Have you tried logging out and then logging back in?

[eager valve]

i think its cus i changed the server to premium but when i click "click to enable white" it js doesnt do it

[eager valve]

yes

[eager valve]

it times out

[slender minnow]

can you run /permissionlevel and screenshot the response for me

[eager valve]

it told me to do bot switcher

should i do it?

[slender minnow]

Yes

[eager valve]

oh it worked, ty

[iron night]

Gave +1 Rep to @slender minnow (current: #16 - 506)

[glad light]

why when i type /setup it says "Bot didnt responds??

[violet knoll]

@gawafa.tkr @glad light

[glad light]

I fixed it

[violet knoll]

Okay

[clear talon]

Hi guys how can i create more options on the tickets i want a dropdown box but when i try it keep doing one box

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[minor jolt]

why does the server that I want to configure is not showing up in the ticket tool web site in google

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lunar solar]

@minor jolt try the above ^

[minor jolt]

now it is working ty

[manic pier]

how can i see old tickets that arnt in the chat with me and the bot anymore ?

[half oxide]

I need help. I created a community and set some rules, but I'm not always online to see if they're following them. I want to know what I can do if someone breaks the rules.To be automatically banned

[slender wigeon]

Hi

[half oxide]

Hi

Help me

I need help. I created a community and set some rules, but I'm not always online to see if they're following them. I want to know what I can do if someone breaks the rules.To be automatically banned

Pls

@slender wigeon

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[obsidian mulch]

hi guys ! do i need premium js to add title text ?

[formal kindle]

Ticket pls

Hi guys pls how to create a ticket

[obsidian heron]

Hello.

I want to translate the text in a other language, but i can't find this message in the dashboard. Does anyone have an idea? 😄

[tired nimbus]

Help guys when I created a ticket and it bugged

Look

[keen rapids]

.

[livid wing]

Guys how can i make ticket

Through my mob in my server

[rapid burrow]

guys how can i check tickets that people closed but i still wanna see the transscript

[pastel marsh]

hi everyone, I need help. Please help me. I've been banned, and I've submitted a ticket, but I still don't know if I'll be unbanned.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[west plover]

Pq ?

Help

@oak fern

[restive condor]

Hey there! Please try the /debug command in that same channel please

[west plover]

Ok

It doesn't work

@restive condor

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[west plover]

Comment faire ?

[strange saddle]

Hey, how do i do something like this? prompting the user this etc before ticket is created

[restive condor]

#🎫│make-a-ticket 🇫🇷

[restive condor]

Hey there! See below please

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[warm tapir]

Tryna get it to tag admin role but it keeps doing this man

[restive condor]

Hey there! Please see below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[ember flume]

@humble sequoia

[silver badger]

@humble sequoia

[cobalt lily]

where do i put tickets modal questions

[bronze slate]

Is there a way to make ticket bot not pinging server owner when new ticket is being opened?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[shrewd forge]

Hey, is the claim command not available in the free version?

nvm found the answer :)

[serene sandal]

Hello

[neon bay]

How do i add more panels to a ticket?

[river briar]

I put in my phone number and the code that was sent but password wouldn't work! Help me please

[late yacht]

how to add 2 more buttons? to my panel

[rancid moon]

Hello can someone help me for my problem

How do I make it look like this?

[floral shadow]

How do I make it so when someone creates a ticket the staff gets pinged

[dusty scarab]

Who can help me

That I won a giveaway but I didn't verify that but after I won i verified bcz i don't know that I had to verify for that but after I know that I have to verify I did that but now they r telling now you can't claim the reward how should I manage this

[pallid socket]

Can anyone tell me when I go to make a ticket on a server and it says u reached limit of 1 it means i have to close recent ticket but I can't see my ticket it gone and so how I can close it

[restive condor]

Please contact that server's staff

[restive condor]

Hey there! See below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See below please

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Hey there! You will need to create one panel per button option (so if you'd like 5 buttons, you will 5 different panels).

Please see below how to combine all your panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[unborn temple]

Why can my members have access to tickets how can I change it

[arctic gulch]

I need a ticket

[covert swallow]

You most likely need to change some settings in the panel's Permission settings for @ everyone (Panel Configs > Permissions > Everyone > Ticket Opened) and make sure that "Read Messages" is turned ofr

[unborn temple]

No I choosed roles but I changed my roles form mod to like member. And I need to change the roles

[covert swallow]

Did you set your member role as a Support Team role?

[unborn temple]

yes 18 roles got access

and there are like 22

I can show you the server

[covert swallow]

The support team role should only be given to your staff team

[unborn temple]

Can you fix it for me

I am noob

[covert swallow]

No, I can guide you how to fix it though

[unborn temple]

Ok

what’s the first step I am on mobile

[covert swallow]

Log into the Ticket Tool dashboard

Then select the panel you are having issues with using the dropdown on the top of the screen

Then click "General" box

In that section there is a bot labeled "Support Team Roles"

Remove all of the roles that are not given only to your staff team from this list by clicking the x button next to the role name

[placid forge]

@covert swallow do yk why every time someone joins my server they auto getting rolls?

[covert swallow]

Most likely some other bot in your server, not Ticket Tool

[placid forge]

My bad didn’t mean to ping I didn’t know

[placid forge]

Okay ty for help

[iron night]

Gave +1 Rep to @covert swallow (current: #15 - 540)

[rocky ore]

Hey so I wanna setup a new panel but idk the bot always fails to respond

[tulip thorn]

is ticket support down rn?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[outer cloud]

How to collect ticker

[fierce willow]

How do you do ticket?

[outer sequoia]

Hello, I was setting up a ticket panel, and wonder why it makes two buttons instead of just one. Is there a way to only have it be one button?

Also, is there a way to add some kind of information text to the ticket embed itself? Something that could replace the standard "to create a ticket react with 📩"

[fierce mason]

Hey gang, tag me when you see this

How do you tag specific server members in the new ticket that opens, Im trying to get the bot to tag me in the ticket message but it just doesnt work

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ripe forge]

Hello, i don't see the application/interview commands.

[lean mortar]

Uhh

Help

[woven drum]

Y

[strong yarrow]

How to solve

@obtuse kraken

[obtuse kraken]

<:emote:865893025837350922> Available commands

Use /help <command> to get more information

report
warns
help
info
list
ping
guildmembercount
searchdocumentation
setup
frsetup
desetup
essetup

[slender minnow]

Are you that server's staff? If not, ask them to resolve the issue as you cannot do anything about it.

You can also direct them to us if they are not able to fix the problem.

[fading surge]

Hi my the that I book is on 4 AM in the morning in Berlin is not reading when I Sign Up for the Coaching it was 10 am I need to open a Ticket and changes Time

[slate wing]

You need premium to claim a Ticket. Otherwise, you can do $rename username-claimed.

[sudden zenith]

Help?

[rocky ore]

Is the bot down..?

[vale nebula]

yo can i get help, i was wondering i added the bot to a server, but not like the past i don't see it in the dashboard, and even in the server i'm the owner i can't use it it says "not enough permit"

[vale nebula]

found a solution, just log out and log in, if u ever need it

[timber timber]

is there a way to export my ticket tool data from one server to another?

so i don't have to manually copy everything again like the forms, questions, etc

[sharp rain]

Account mila ni @obtuse kraken

@rocky ore

Shark funded i

[abstract nest]

@lunar solar i can"t find my server on the dashboard

[abstract nest]

@pseudo ravine

[compact lintel]

Hello, after 1 week from climing the tickets can i see the log for climing
example : @compact lintel climbed 12 tickets

please meantion me when you answer

[restive condor]

Hey there! You can use the Dashboard > Statistics