🆘│community-support

[worldly helm]

Don‘t ping for support.

[uncut jolt]

Hello. I am an admin in a server that uses this bot. Would anyone be able to offer me information regarding if purchasing premium access will save images within the transcripts? Or does this bot just not allow image saving in general?

[blazing jasper]

sryy

[blazing jasper]

i just want help

[worldly helm]

Please stop pinging me.

[crimson silo]

What's the process for DMing users transcripts?

[blazing jasper]

who made you supporter lol

im not ppinging you now

go enjoy

[worldly helm]

I‘m on LOA. Stop pinging me or I will get our moderators involved.

[blazing jasper]

LOA?

[uncut jolt]

Please reply with ping when giving an answer. Thanks.

[worldly helm]

Leave of Absence

[foggy sparrow]

Enjoy your leave lias!!
Gutten ruhe!!

[foggy sparrow]

Yes, if you buy premium, it will save images in transcript

[timber timber]

can members that opened the ticket, be able to close the ticket?

or only mods?

[gilded needle]

someone help

[unkempt viper]

Is there a way for me to ping a role when someone were to open a ticket like I want to ping a certain role when someone opens a ticket but I don't understand I tried to do <@roleid> @rolename and other ways but I can't figure it out please help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[restive condor]

Hey there! See above please ^

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[vapid jasper]

Guys I can't see my server on the website

[silent lava]

@vapid jasper

[vapid jasper]

Hi

[icy night]

"Hi Team, sorry to bother you. I have a question regarding a ban that was marked as 'non-appealable', but I'm 100% sure it's a false positive. Is there any staff member I could briefly talk to or DM about this? I just want to provide context. Thanks!"

[wintry valley]

someone has scammed me, and they deleted the Ticket, I'm currently reporting him in Scammer Alert, is it possible to recover / acquire the ticket transcript?

[latent dawn]

Is this a ban from this ticket tool server?

[latent dawn]

If you have transcripts option enabled, yes. If not, its not possible.

[gilded needle]

thanks 🙏

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3074)

[burnt canopy]

hi all, just started playing around with the bot and had a question regarding the bot. is this a different bot from ticket tool or the same but for premium users only?

[grizzled summit]

That is the same bot. We just allow premium users to change the PFP and Banner background in their own servers.

[burnt canopy]

oh okay got it, thank you

[noble cloud]

How do I like set up the tickets in the channel I want

[restive condor]

Hey there! Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[wise python]

I'm having a problem with the bot. I basically can't create any more tickets. I'm going crazy. Users can't, but I, the server owner, can. It keeps telling users they don't have permission to do this. I, um, am going crazy. Can you help me? Because I really don't know what I'm doing wrong. I'm going crazy.

[royal abyss]

can I specify a category where closed tickets should be moved?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[wise python]

I can check tomorrow, but I'm pretty sure it's up and running and I've set it so members can open tickets

I step away from my phone for a second when I go to do something and I'm there right away

I was right, I just have to test with a second account to see if the problem is solved, also because I'm going crazy trying to find the solution

[carmine scarab]

I need help with my ticket 1497001392613752902

[arctic plover]

my users keep getting this error but i dont have a lock on who can make a ticket

[long oriole]

👋

Is there a way I can make it so only the staff who claims the ticket can view and help the ticket owner

[burnt canopy]

does the website not like firefox or a vpn? under my dashboard i cant see the server i have the bot in but i can see it on brave browser which bypasses vpn. but at the same time, if i take the link when im in the actual server settings and paste it into firefox, it works?

[wanton edge]

Boa noite.
Aqui tem suporte para Português (Brasil)?

[pseudo warren]

Even after I invited my ticket tool to the server I'm making, I still don't see it on the dashboard in the website for ticket tool only old servers and a server I left

[green star]

The people on my server cant see what was wrote in the server even throught i allowed them

[icy night]

@latent dawn Hi everyone! I’m sorry to bother the staff, but I was recently banned and my appeal was automatically denied. I am 100% sure it’s a false positive as I only use vanilla Minecraft (oder: 'only use Sodium/Iris'). Is there any way I could get a manual review from a moderator? I really value my time on the server and would appreciate any help. Thanks!

[high pulsar]

Does anyone know how to fix the

'channel limit reached of 500'
'clear channels to continue creating tickets'

[radiant valve]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[latent dawn]

Discord has a limit of how many channels can you have in the discord server. You will have to wait until some tickets are deleted.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[latent dawn]

[latent dawn]

Your server will appear soon, if by the time I'm sending this your server doesnt appear, please use $perms, if the bot doesnt answer you will need to give the necessary permissions to the bot to fix it, if it appears a 4 or a 6, it is supposed to appear correctly.

[arctic plover]

.

[timber timber]

is there a way to make a ticket close after x period of inactivity?

[high pulsar]

I just wait and do nothing?

[plain cove]

Hii

[fast cypress]

Can I get someone on this because this guy is being a troll while mass rdming me and there's lots of proof of him killing me over and over and over

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[whole tinsel]

Im looking at a transcript from a week and a half ago and As im scrolling the media/videos are not saved. why? we have premium. :/

whats the point if media and videos arent even transcripted

just shows a question mark

very misleading

[warped furnace]

how do i set a message when you make a ticket channel

for example:

"Title:
Description:
YT/Drive link:
YT Channel: "

[grizzled summit]

Hey there, as we do not store any content from tickets, the media files are not stored anywhere. Once the ticket channel is deleted, it is removed from Discord’s servers. Our transcripts we provide are just html files that show the text content of a ticket. Even this text content is NOT stored on our servers. It is contained within individual Discord servers that use Ticket Tool.

We do not assume the risk of potentially illegal content on our servers by storing media files that people upload in a ticket.

[shrewd tinsel]

Hi quick question, is there a easy way to change the ticket tools Server name on my server? I changed the server name from Jesters Fools to the Refuge, but the bot still says "Welcome to Jester Fools Support"

[slim remnant]

Oie, algum brasileiro que é mais experiente com o Ticket tool pra me ajudar com um "bug"?

[arctic plover]

hello, my question seems to be getting overlooked

[silent yarrow]

i cant get my ticket bot assigned to my certain channel

[restive condor]

Hey there! See below how to set it up

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

Olá, como posso ajudar?

[silent yarrow]

I did that but my panel isn’t popping up

[restive condor]

Hey there! Where exactly is that? The ticket message?

[restive condor]

Are you getting any error messages?

[restive condor]

Hey there! Would that be a form? Or just added to the ticket message?

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[shrewd tinsel]

the welcoming part

i may just be slow but i didn't see where i could change it on configuration

[slim remnant]

oi bomdia! Já consegui resolver o problema, era uma coisa bem besta na realidadeksksksk mas agradeço de qualquer forma!!

[restive condor]

See below please

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[uncut sandal]

hi needhelp, why arent new servers showing up on the dashboard when i add ticket tool?

the bot has admin but wont show up

[marble oracle]

I am also having this problem

[radiant valve]

You need admin/owner to view the dashboard unless if you have been whitelisted to view it

[uncut sandal]

Yeah it doesn’t matter, I took server ownership and it doesn’t show up, it’s even the top role

[marble oracle]

I own the server and it doesn’t show up

[radiant valve]

Try clicking the sync servers button

[uncut sandal]

I do that and it instantly says “oops, you’re doing this too fast!”

I even reload the page, kick and invite the bot, manually give the bot permissions in the server, it doesn’t do anything

[keen hound]

hello guys. can somebody help me setup the ticket tool in my server?

[marble oracle]

Same

[uncut sandal]

Maybe it’s a bug? Idk hopefully someone can help us

[radiant valve]

Can you run $perms and see if it is level 4 or 6
And maybe try signing out and back in to the dashboard

[uncut sandal]

It’s 4

[uncut sandal]

I’ve tried signing in and out aswell as using different browsers

[tranquil heath]

Why isn't my ticket tool syncing with my current servers?

[arctic plover]

thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3075)

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@tranquil heath

[silent lava]

@ember wave

[ember wave]

ty

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #52 - 65)

[drifting hinge]

anyone knows why Ticket Tool won't respect the config? I have it set to create a channel in a category and it won't do that nor will it assign the Support Team Roles I gave it

it just creates a ticket in no category (at the top of the server)

[silent lava]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[drifting hinge]

Yup I have that set up

[silent lava]

@drifting hinge to make sure it goes under the right category jt resend it ticket

[drifting hinge]

None of the roles nor category is respected

[silent lava]

Yeah resend it ticket to make sure

[silent lava]

Btw u gotta do that for all panels

[drifting hinge]

I did that

[marble mauve]

Hi

[drifting hinge]

wdym by resend it, like reset the config?

[marble mauve]

I need help setting up the bot.

[silent lava]

No yk how to send teh bot again ?

[drifting hinge]

nope, like delete and send again?

[silent lava]

When u go to dash then panels configs u gotta see a green button up screen named send

Click it

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[silent lava]

@marble mauve hereis a quick set up for ya

[silent lava]

And u @drifting hinge check the last pic. The send button

[drifting hinge]

I have 3 panels but I sent it all in 1 somehow but forgot how, as the dropdown is one of 3

I did it but it sends just 1 of them

[silent lava]

Yeha the main one

Send the main one with the one dropdown enabled in

[drifting hinge]

it's odd my main one has 3 panels, actually all of them do, but any panel I send is the same and is just 1 which isn't even in the config

[slate flare]

Can I have some help? im trying to add ticket tool to another one of my servers but its not showing up on "un-added servers" and "added servers" anywhere, like it's frozen, and it's been like this for a week

heyyy haha nevermind i just refreshed loll good talk

[earnest nest]

yoo

hey july

Anyways, how can I configure the bot and go to the dashboard?
Please help..

[slate flare]

YOO XFINITY

[earnest nest]

yooo

[slate flare]

Do u know how to create a panel?

[earnest nest]

no idea whats the website?

[slate flare]

https://tickettool.xyz/dashboard

[earnest nest]

thanks

thanks @slate flare

[iron night]

Gave +1 Rep to @slate flare (current: #452 - 1)

[slate flare]

Lol also create a panel so u can actually use a ticket system and go to category to customize stuff

thanks @slate flare

bruh

[earnest nest]

thanks @slate flare

[iron night]

Gave +1 Rep to @slate flare (current: #267 - 2)

[earnest nest]

double thanks

[cyan oxide]

is there a way to see previous claimed tickets?

[warped furnace]

panel message?

[shrewd tinsel]

thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3076)

[warped furnace]

nvm, i forgot i have to follow everything via the ticket tool website, and i meant for a ticket message. thx again @restive condor

[marble onyx]

can someone tell me which perms the bot needs to add someone into a channel

[undone pawn]

Can someone tell me what I’m doing wrong

I have premium and everything and when I use a command it just says this application did not respond

[radiant valve]

Can you run /debug
if that does not work make sure the bot has the following permissions in that channel:View Channel, Send Message and Embed Links

[mental crystal]

Guys is there a limit to the number of tickets you can create in the free plan

[white forge]

Hello, Is there a way i can see my past/closed tickets?

please tag me if someone replies

[restive condor]

Hey there! That's not possible unfortunately

You will need to request it from server staff

[white forge]

Ah okay that’s fine. Thankyou!

[gentle carbon]

how do I create ticket I need support

[restive condor]

#🎫│make-a-ticket

[frail remnant]

Hi guys

[safe forum]

how do i make it so that when someone else opens a ticket, only certain roles get access?

[sly elk]

this bug will be fixed or not

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[safe forum]

why are u sending rivals gameplay son

[wild heath]

Can we use Ticket and Tickety toagather

cuz i want ticket tool for the main ticket part

and for dms and stuff i want tickety

is that possible???

[latent dawn]

No, and ticket tool also has that option. #TicketToolForLife❤️

[wild heath]

Is it free?

[fair cairn]

idk

[alpine fjord]

hello i want it so that when someone opens a ticket it will ping me or smbdy else, is that possible?

[timber juniper]

Hello, I was wondering if someone could help? I've made categories and assigned certain tickets to be sent to them but they wont send to any channels. I followed the /help guide and deleted and resent it all but it still wont work

[alpine fjord]

broski wrong type of support

[raven lodge]

(found where to open the ticket, but without creating extra work for mods i still have the below question!)

Can anyone share with me an example.confirmation that tickettool can support the following use case:

1 Ticket Panel (start)
3+ #s of prompts (ticket types) per panel
each "prompt" or ticket type selected by the opener has it's OWN message when the ticket channel is created

---

We're trying to simplify our tickets from Mee6, creating individual panels for each ticket type and have ONE landing spot for the user

[loud drum]

i cant see my server in dashboard

[merry grotto]

Hello. Please fucking Upgrade your fucking bot,i wanna know how it pings my Support when someone opens a ticket and then it Shows me this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Yes, each panel can have its own configuration

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[restive condor]

Hey there! #🎫│make-a-ticket please

[restive condor]

Hey there! Of course, see below

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[loud drum]

i can see my anothers servers but my new server i cant see

[timber juniper]

I'll do that now

[raven lodge]

Thank you! I bought a month of premium to check out the configuration. Assuming it's easy to upgrade to annual - thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3080)

[restive condor]

It is indeed! I’ve given you the premium role

You can use #premium-tickets if you need anything else

[restive condor]

Did you try the steps I showed you?

[uncut jolt]

Hi. I asked a question a few days ago and a member answered but I think I would feel better asking someone in support. If I buy premium, when I open the transcript will I be able to view the attachments from the ticket? Currently it does not let us open the attachments and this is a feature we are in need of now.

This is currently what appears when we try to view attachments from transcripted tickets

[restive condor]

Hey there! Yes! Attachments are saved in transcripts (up to 8MB per transcript) for premium users

[uncut jolt]

Thank you so much!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3081)

[spiral saddle]

I don't see my server on the dashboard

I refreshed the page 6 times

I rebooted my phone

And still notfing

[vivid flax]

omg me too

i need help

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@spiral saddle @vivid flax

[vivid flax]

ohh ty

[silent lava]

Read up pls

[long oriole]

hi
is it possible to ban someone from creating tickets\

[long oriole]

hi

[feral radish]

Why is claiming disabled?

[foggy sparrow]

Yes, make a role, assign them and put the role on a blacklist

[foggy sparrow]

Is for premium users

[feral radish]

Really? Damn that’s stupid
Thanks!

[iron night]

Gave +1 Rep to @foggy sparrow (current: #92 - 15)

[foggy sparrow]

Is just business, but YW

[little osprey]

how do i claim the weekly

[wary summit]

Oigan me pasa un bug

No me deja ver anuncios para tener fichas

El anuncio solo se queda cargando y nunca sale

[civic ledge]

How do I open a ticket to request a new key for the division 2 axis ?

[fleet mason]

como hago para reportar a un exploiter??

[foggy sparrow]

To everyone

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[thorn gazelle]

snowey

[wild heath]

Um so like yk how when we create a ticket, the ticket name thingy appears right with the number

How do i change the name of the ticket and add the user's username so it becomes smth like "User's Ticket'

Can we do smth like that?

[tawdry meteor]

My account for the ticketing tool subscription has been deleted, but I have the receipt. Is there any way to transfer my subscription?

[wild heath]

Can i get a big mac

[wide dragon]

why can't i edit the message content?

[tawdry meteor]

premium only

[wide dragon]

oh :/

[tawdry meteor]

💎＝premium

[fallen talon]

Why does it say this?

Help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[grim wind]

i got banned for no reason

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mystic forge]

hi, im having a problem about allowing certain roles to create a ticket. It used to work perfectly fine for months before today, I have a Giveaway Winner role that is allowed to create a ticket for a specific panel, but it keeps saying "You don't have permissions to use this.". No I don't have multiple roles named Giveaway Winner, and yes I tried removing the role and putting it again, and even tried to update the panel's message. Can someone help please ?

[lilac junco]

Hey there!

«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles
Any roles there will be unable to use the button.

[mystic forge]

Hey, so I've got to disable Support Team Only, and add the everyone role in Disabled Roles instead ?

I haven't modified the bot on this server for over a week and I don't get why the problem occurs only today

[lilac junco]

Just disable Support Team Only.

[mystic forge]

Alright lemme try, thanks, do I need to update the panel ?

[iron night]

Gave +1 Rep to @lilac junco (current: #35 - 132)

[mystic forge]

The message

[lilac junco]

Yes either update or resend the panel.

[mystic forge]

Nope it still doesn't work, and yes I updated the message

[lilac junco]

Check if that role is blacklisted.

[mystic forge]

Earlier I blacklisted the everyone role from using the bot's commands, I didn't know it would also remove that, it's fixed now thank you

[iron night]

Gave +1 Rep to @lilac junco (current: #35 - 133)

[mystic forge]

I should say thank you every message so it gives you "+1 Rep" whatever that is lol

Noo it doesn't work anymore lol

[lilac junco]

There's a cooldown. It's basically how many people has thanked you for helping them

[mystic forge]

I count as 2 people then lets go, have a nice day, thanks for the help

thanks @lilac junco

[lilac junco]

Appreciate it, you also have a nice day!

[mystic forge]

doesnt work sadly

[lilac junco]

Yes, cooldown

[fossil leaf]

i added the ticket to my server and made the support role as google said to do, but i'm not sure how to truly get it set up. i want to add a way for people to request to be mod thru the ticket system how do i do it

[lilac junco]

Could you elaborate?

[fossil leaf]

well i genuinly dont know how to add the ticket system to my server, ive seen others use it and can't figure out how

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@fossil leaf Refer to this embed

[fossil leaf]

How do I access the dashboard?

[humble sequoia]

https://tickettool.xyz/manage-servers

[lilac junco]

@fossil leaf

[fossil leaf]

That server isn’t popping up, do I need to be the owner?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

Refer to the embed above me.

[lilac junco]

Not here, in the server you're trying to setup ticket tool.

[lilac junco]

Does the bot have the following permissions in that channel?

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[fossil leaf]

I redid it and it said 0, but I have administrator

[lilac junco]

Try again

[ripe whale]

can someone help me

i try to send panels from the command and dashboard and it shows this

[fossil leaf]

Same thing

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[lilac junco]

@ripe whale refer to this

[lilac junco]

Are you sure your role has administrator perms?

[fossil leaf]

I thought it was but apparently not, I’m getting it changed now

I got it working, what should I change on the panel or is it better to keep it as it is

[ripe whale]

how do i get an emoji id from my server

[lilac junco]

Your choice if you want to change it or not.

[lilac junco]

You can use the command $id [emoji] in your server.
E.g: $id
The bot will give you the emoji's ID.

[ripe whale]

ok

[burnt apex]

whys my server not showing in dash board when i invited it?

[stone cairn]

When ever I try to appeal my ban, it says this. Ive waited the right amount of time but it won't let me appeal

[burnt apex]

i dont see the server in my dashboard when i already invited the bot

[restive condor]

Hey there! Unfortunately there's nothing you can do.

Please contact that server's staff - there's an error in their configuration

[restive condor]

Hey there! Please see below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[stone cairn]

I can't, I only see one staff member posting and they have dms off and it's been like that for awhile

[restive condor]

Then there's nothing that can be done sadly

Only server staff can fix it

[fallen birch]

I can make it so that a person with a certain position cannot create a ticket?

[vernal ibex]

How can this be solved?

[golden inlet]

why can’t i edit the panel???

[gaunt totem]

Not supposed to!

May i ask what you’re tryna do ?

[restive condor]

Hey there! Are you trying to block them from one panel specifically or the entire server?

[restive condor]

Hey there! That server has reached the channel list. There's nothing you can do.

Please reach out to that server's staff for them to clear channels or re-try later

[wicked perch]

I can't access the ticket dashboard of the channel I want. It shows all the channels I own and some others I did but not the one I want. How do I fix this issue? Also I have all the permissions needed and same with the bot and I tried reloading the website and nothing.

[gaunt totem]

I logged out and logged back in, If you just made the channel

[vernal ibex]

Who should I DM? Supervisor?Moderator?

[restive condor]

No one here. That specific server's staff, where you're facing that error

[vernal ibex]

OK

[wicked perch]

I’ll try it!

[gaunt totem]

If it doesn’t work I do suggest making a #🎫│make-a-ticket , They helped me very fast!

Thank you to Dan ♥️

[tawdry meteor]

#🆘│community-support message

[restive condor]

Hey there! Of course, see below please

[humble sequoia]

<:TicketToolOnline:1018980634498187324> Transfer your subscription

To transfer your Ticket Tool Premium Subscription, head over to your Billing Page. Once there, click Manage for the subscription you wish to transfer, and press the transfer button as shown below. You can then choose the new server to apply premium to in the selection menu.

-# Alternatively, you can press the red button to revoke your premium from the existing server without cancelling the subscription.

Dashboard > Premium > Manage Subscription > Transfer

[nocturne quest]

How do I make another ticket for a game

[iron trellis]

En sorpote de forsaken cuando quiero aser un apelacion me dice qje no tengo permiso para utilizar esto , que hafo

[drifting oracle]

is there any way to remove bot from server if i lost my account with crown but i still have the admin perms role but the bot role is higher

[exotic mica]

Partner Ship

@restive condor

[tawdry meteor]

I can't do that because my account has been deleted.

[wild girder]

I can't access the ticket dashboard of the channel I want. It shows all the channels I own and some others I did but not the one I want. How do I fix this issue? Also I have all the permissions needed and same with the bot and I tried reloading the website and nothing.

[steel compass]

I don't know why when someone created ticket on My server. After sending some messages it will automatically delete from there ticket and everything will clear from there ticket

What should I do to stop that

[fast kelp]

@humble sequoia @humble sequoia

[indigo tartan]

guys i added ticket tool in my server but it still showing to invite bot in server not showing server dashboard

[quasi lava]

Is it possible to add an automated message like a FAQ that pops up when someone opens a ticket?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@indigo tartan Please follow these steps.

[indigo tartan]

i have administrator

but my friend setup he do ss and i tell him

[lilac junco]

You can do that by going to Panel Configs > Ticket > Edit Ticket Message then write your message you wish for the ticket owner to see.

[ocean brook]

Do you mean ticket tool premium?
Even so,staff can’t help if u open

[loud plover]

hey guys, is there an issue with auto-pinning the ticket message?
i went through all the permission but it doesnt pin it
getting frustrated now 😅

[analog sleet]

I created a panel.
When ppl click at the button. A new channel created for a ticket.
But the problem is, idk how to make the bot ping me. I want it ping staff in my server

[prime flint]

Eu

[sterile glacier]

I got a ticket and dont know how to put it on

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[analog sleet]

Thank you for the information ❕

[iron night]

Gave +1 Rep to @lilac junco (current: #34 - 134)

[rustic olive]

It says I dont have a transcript channel but I do

[silent lava]

And for every panel it got its channel ?

And resend ur ticket jt to make sure

[rustic olive]

I'll try.

[rustic olive]

It worked thx.

[iron night]

Gave +1 Rep to @silent lava (current: #52 - 66)

[rustic olive]

Is it possible to make the ticket delete after it transcripts?

[wild heath]

3

guys how do i get more prefixes other than $

I wanna add prefix like + how do i do that ALONG with $

[silent lava]

Automation is a premium feature

[rustic olive]

Oh

[steel compass]

??

[cinder sorrel]

Does anyone know if there's a variable to retrieve the id of the team member who escalated a ticket?
{author} seems to direct to the ticket creator instead of the person doing the action

[restive condor]

Hey there! There’s currently no variable for that unfortunately

[restive condor]

Sorry?

[restive condor]

Please make a ticket #🎫│make-a-ticket and we’ll transfer it for you

[whole heron]

Guys where can I find the weights of sun and syphan at winght have already bought both?

[sterile glacier]

i just purchased a one on one car amd the car package

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[true harbor]

Eu fui banido da cidade Quero resolver HSOT

[sterile glacier]

I got a car I bought and a car package

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[normal needle]

when I try getting transcript for the bot it says this interaction failed and bots offline for me

[novel maple]

Uhm I tried changing one of the tickets categories, it only shows one of the tickets and not the rest… How do I fix that…

[tawny knoll]

Why is this name allowed... "jew eliminator"
on his awp springtide.

Please do something about this genocide esc statement.
We are trying to have fun in this game, not shove our beliefs on people.
Let alone make such an evil statement about any people group, nation or party.

-Thanks for yalls time!

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[true harbor]

Koe

Alguém pode me ajudar se desbanido no five m

ADM quiser me ajudar aí

[humble sequoia]

⚠️ Está en el lugar equivocado

Brindamos soporte para el bot de Discord Ticket Tool y no le podemos ayudar con el problema que presenta.

-  No sabemos a que equipo de soporte debería contactar para solucionar este problema, y desafortunadamente no podremos ayudarle acertadamente.

Si no tiene alguna duda relacionada a nuestro bot, Ticket Tool, por favor cierre este ticket.

[grizzled summit]

@true harbor ☝️

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[grizzled summit]

☝️

[sterile glacier]

Need a ticket made

[grizzled summit]

#🎫│make-a-ticket

[true harbor]

Eu tô querendo desbanir minha conta

Tem que entrar nesse link que você mandou

[restive rampart]

Isso aqui não é FiveM

[true harbor]

Eu sei que não é né

Só que a mulher mandou eu brincar da cidade

[south jackal]

Hola
Cual el usuario abre ticket todo el staff con el rol soporte puede verlo, pero cuando alguien lo reclama, solo lo pueden ver los admnistradores mas no el resto del staff.

Donde puedo cambiar esos permisos?

hello
When the user opens a ticket, all staff with the support role can see it, but when someone claims it, only the administrators can see it, but not the rest of the staff.

Where can I change those permissions?

Como se puede evitar eso?

[true harbor]

A mulher mandou eu ficar comprar um kit para tentar desgano e outra cidade entendeu

[restive rampart]

@covert swallow Could that be deleted?

[true harbor]

Eu só tava querendo resolver o BO

[restive rampart]

Entendi, mas aqui é suporte do bot Ticket tool

[true harbor]

Tá falando a cidade que eu tava que eu fui banido

[restive rampart]

por isso falei.

[true harbor]

Sim eu entendi aí ela só mandou complicar e comprar um kit tá ligado

É o que eu quero saber como que faz para comprar para desbloqueio da cidade para mim conversar com os cara na real

[restive rampart]

Esos tipos de mensajes son gente que ya fueron hackeados, si descargas la imagen también lo serás, por eso es bueno no descargar ni nada al estilo.

[true harbor]

Ok

[chrome granite]

Can I get unbanned i didn't join the discord in time

Im banned on the sahkal pve server

(╯°□°)╯︵ ┻━┻

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[daring ocean]

The appeal server in VBL is not submitting my appeal

[mental prism]

hey where can I pick where the new ticket will be opened?

Cuz right now it opens on some random place

[sterile glacier]

I need help trying to add a one of one car

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[drowsy cypress]

Hi! I have a question: How can I configure the ‘escalate’ option?

[woven ember]

How do i make multiple panel like this?

[red jacinth]

when im trying to manage the server it coms up that i need a verified e-mail or phone number what do i do for it to work

[wild heath]

e

How to get 2x prefixes

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

@woven ember refer to the embed above

[loud pebble]

when i create a ticket it just instantly closes without a transscruiot

[wild heath]

Guys

I have a question

Can we dm the user with sapphire once ticket tool ticket is closed?

[restive condor]

Hey there! That’s something you’ll need to ask in Sapphire support server

[loud pebble]

wait dan

[loud pebble]

how cna i just make it so i just say /delete and the ticket gets deleted? cuase i cant anymore

[restive condor]

What do you mean you can’t anymore? Does the command not show up?

[loud pebble]

well i can do /delete but it says command isnt enabled

[restive condor]

Hey there! Here’s the information for you - let me know if you have any questions

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Escalation Feature

Located in your Dashboard ➞ Panel Configs ➞ Escalate.
You can use the /escalate command to escalate a ticket, which will transfer a ticket between different panels.

Panel List

You can select up to 25 possible panels for which a ticket can be transferred to.

Update Options

Here you will be able to select which options are to be updated once the ticket is transferred:

• Category: By enabling this option, the ticket will be moved to the category for opened tickets for the selected target panel.
• Name: By enabling this option, the ticket will be renamed following the Ticket Name options of the selected target panel.
• Permissions: All Permission Options will be set as new, as if the ticket was opened via the selected target panel.
• Automatically unclaim ticket: Tickets must be unclaimed in order to be escalated. Enabling this option would automatically unclaim the ticket before escalating it.

Additional Settings

• Send Custom Message: Allows you to create a custom message to be sent in the ticket. Supports special escalation variables.
• Send Ticket Message: This will send the Ticket Message of the selected target panel in the ticket channel.

Note: Thread Style tickets cannot be escalated

$escalation

[restive condor]

Dashboard > Command Configs > Delete > Enabled

[loud pebble]

ty

[drowsy cypress]

R: Thanks!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3090)

[restive condor]

Hey there! You will need to create one panel per button option (so if you'd like 5 buttons, you will 5 different panels).

Please see below how to combine all your panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[fading carbon]

Opa

Is there anyone who can help me here?

#🆘│community-support

[grizzled summit]

Hey there. Our staff team is volunteer based and are under zero requirement to reply to messages in this channel. It is called "community" support for a reason.

You can review our rules regarding this in #📂│information . Continuing to violate our rules will result in moderation action.

If you ask a question and remain patient, someone will answer your question, or you can #🎫│make-a-ticket, and again... remain patient. Our staff are more than happy to assist, but it is on their timeline.

[floral marlin]

Hi
I’d like to copy paste a ticket tool full config from a server to an other. I’m owner / admin in both. Do you know if I can do that ?

Server IDs : 1498628315945242814 and 1474019269296656528

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[cold hollow]

how can i make it so admin can remove other admin or people with ticket roles from a ticket

[thick plaza]

I am banned from a game roblox so i need a ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[grizzled summit]

@thick plaza ☝️

[thick plaza]

yeah ?

[deep forge]

@grizzled summit How can I gift someone a premium bot?

[restive condor]

Hey there! Please ensure you're using the revoke option set to true, if you're trying to remove someone with support team access

[restive condor]

Hey there! Yes, #🎫│make-a-ticket

[cold hollow]

thank you didnt know that was a thing 🙂

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3093)

[sterile glacier]

Need help with an order

[steady sky]

Application not responding when I use /setup. Has been going on for the past 16 hours

[foggy sparrow]

Make usre the bot has perms

$permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[jagged jewel]

Hello, I already have a ticket open but I can't find it or access it.
Can you please help me reopen it or close it so I can create a new one?

My ID: #1D219F69FB1D
Username: LO-_-Casx01
Issue: My account was hacked

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jagged jewel]

Hello Support Team,

My account has been hacked and I no longer have access to it. The hacker has changed all the login details.

Account ID: #1D219F69FB1D
Username: LO-_-Casx01
Previous Email: [e-mail]

This account is very important to me and contains my progress and possibly purchases.

I can provide proof of ownership such as screenshots, videos, or any verification you require.

Please help me recover my account as soon as possible.

Thank you.

[foggy sparrow]

You are in the WRONG PLACE

[humble sequoia]

⚠️ أنت في المكان الخطأ

نحن نقدم دعمًا لـTicket Tool ديسكورد بوت ولا يمكننا مساعدتك في المشكلة التي تواجهها.

- يرجى التأكد من الاتصال بفريق الدعم المناسب. 

إذا لم يكن لديك أي أسئلة أخرى بخصوص بوت تيكت توول ، يرجى إغلاق هذه التذكرة

[foggy sparrow]

@jagged jewel 🔼

[jagged jewel]

Give me a room

[foggy sparrow]

We don't know which server is it, but I can 100% asure you this is not the server

[jagged jewel]

Sorry

[ancient storm]

People are trying to make a ticket in my server but it gives them interaction failed
is there a way to fix it? or is the bot down?

[wanton oriole]

when i search up the channel that i want transcripts to go to it doesnt show up at all?

[little sky]

i need help

pls

please

h

support team i need assistance please!

[little sky]

where did you find this ticket thing

[radiant valve]

For making a ticket for this server, refer to #🎫│make-a-ticket

[supple vapor]

hi! the ticket bot is saying we are at the channel limit even though we arent
also, the category that the ticket channels go into arent at max

[maiden hawk]

Hola estoy intentando crear un panel de tickets con el bot pero no responde

[past haven]

Bro

Why i can't create ticket

[radiant valve]

You need staff at that server to remove some channels, as discord only allows 500 channels per server

[past haven]

How to remove

[radiant valve]

The staff in the server that has that issue needs to do that

[past haven]

Oh ok

[bright peak]

Im an admin but it weirdly doesn't let me set it up

[keen hull]

anyone know the reason why the bot refuses to respond to me

[wise ice]

Me too

[soft delta]

Missing permissions, it's the most common to be.

[keen hull]

ah

[soft delta]

Try giving it administrator permissions.

[keen hull]

ty

[iron night]

Gave +1 Rep to @soft delta (current: #177 - 4)

[soft delta]

No worries! Did it work?

[keen hull]

yep it did! tysm man

[umbral ice]

How do i change the prefix for ticket tool?

$help

[humble sequoia]

What is the prefix and how do I change it?

The prefix is what goes before any command, by default the prefix is $ but you can customize it following these steps:

1. Open the Server Configs tab in your server's dashboard
2. Update the prefix editing the Command Prefix field
3. Save changes
Note: Ticket Tool also supports slash commands which you can check by using the / operator on the chat box.

[strange void]

Pls help

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[strange void]

How to fix failed to create missing permission even the bot has no missing permission

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[agile remnant]

Same issue

[soft delta]

How to invite bot to my other server

[humble sequoia]

https://discord.gg/tickettool

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent python]

Hello, I need procedure on how handle ticket issues, my account got paused

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[faint totem]

can the free version add persons name to the opened ticket? or only premium

[hazy moth]

/channel info [channel]

/channel clear <amount> [channel]

[lilac junco]

Like this?
ticket-djembe

[faint totem]

Yes

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[lilac junco]

Refer to this embed. @faint totem

So yes it is premium only.

[faint totem]

figured ... boo

Thanks for your help

[gaunt kettle]

What happened?

[lilac junco]

The server has reached the channel limit.

[gaunt kettle]

I can't join the server. It says ‘The server has reached the channel limit’. Could you please check it?

[lilac junco]

I can't check it. Inform the staff of that server.

[gaunt kettle]

Oh ok

[west walrus]

Im on phone how to add it onto my server

[violet knoll]

Hi

[silent lava]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[silent lava]

@west walrus

[west walrus]

?

[vernal quartz]

Ограничение канала ╰ Сервер при ограничении канала 500
╰ Очистите каналы для продолжения создания тикетов
Страница документации по этой ошибке
4f11290a-f4d3-11ed-a05b-0242ac120003

[haughty hare]

how can i fix it when it says you dont have permission to do that when trying to open a ticket?

[restive condor]

Hi there! Please check:
Dashboard > Panel Configs > Buttons > Create Ticket Button

• Check that support Team Only is disabled and that you didn't accidentally disable any roles

Dashboard > Server Configs > Blacklist Roles

• Make sure you didn't accidentally blacklist any roles

[haughty hare]

no none black listed role

alr fixxed it

thanks

thanks @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3096)

[haughty hare]

the bot told me to tag

[violet knoll]

@haughty hare Hi

[haughty hare]

Yo

[violet knoll]

How are you feeling

[haughty hare]

Good, u?

[silent lava]

thats a helping channel go there#💬│general-chat

[haughty hare]

Fine

[violet knoll]

@haughty hare okay

@violet knoll where are you chatting me from?

[fiery sun]

Cant find my ticket and can't make a new 1

[sand cloud]

pubg blz help me

no working

[forest blaze]

Hii can someone explan me what happen

pls

[radiant valve]

There are too many tickets open from that emeb/button
staff for that server has to fix it

[void salmon]

Ich würde eine rückerstatten gerne haben ich habe falsche Angaben drinnen und es stornieren da es sehr viel Geld ist und ich das Risiko nicht haben will mit falschen Angaben ich würde es neu machen aber dafür müsste ich die rückerstattung gerne haben ich habe Ticket eingereicht und es wurde noch nicht gemacht darum ist die zeit noch da

[slender minnow]

Wrong server

[tough nebula]

Ich brauche Hilfe bei ein Ticket für mein dc zu erstellen

[sterile rampart]

hey
I wanna ask
can I edit the messages of the ticket panel and add a custom emotes?

[willow gulch]

two things
you can reference things in forms, not sure if thats an exploit and if there is anything to be gained from it

other thing
I can't do a closerequest without it instantly closing
i've tried turning two step close off and on, neither have changed the outcome

[fluid marlin]

Is there a command where we can see all the current users in a ticket?

[ember crow]

Hey i need help i tried making a ticket right but when i go to the dashboard it doesnt show me the server i invited ticket tool to and i tried elaving it overnight but it didnt work it still wont show me the server. i tired reinviting the bot but it didnt work neither.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@ember crow refer up here

[sudden otter]

ليش البوت مو شغال ؟

[lilac junco]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[lilac junco]

@sudden otter

[fast sand]

How do I use my ticket in obsidian

[unborn burrow]

Getting 451 error coming up on all channels how do I fix please

[errant hemlock]

How do I make more than one ticket at a time

[obtuse palm]

tickettool is down?

[boreal fractal]

How do i put ticket tool in my dc server

[grizzled summit]

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[grizzled summit]

@boreal fractal ☝️

[boreal fractal]

tysm

[shrewd siren]

Hi

How do i make it so there is 1 panel and when u want to make a ticket with report and claim giveaways but is it premium if it isnt how do i do it?

Is it premium or not?

[static barn]

How do I see closed tickets for a server that I do not own? I need to look back at a ticket for proof of something

[sterile glacier]

im trying to open a ticket

[sterile glacier]

02832_DB85parisienne.rar

[grave shore]

How can people Open multiple Tickets at once?

[queen pike]

How do you open a ticket

[jade robin]

Hey, is Two step Close not working i am not able to disable it it still does two step after turning it off

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[covert swallow]

Are you referring to creating a ticket system on your server, or opening a ticket in a a server?

[covert swallow]

Unless you have access to the transcript already, you will need to contact that server's staff team

[rotund tree]

How to display form

Anyone

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[lilac junco]

@rotund tree

[rotund tree]

K

[rotund tree]

Why not working

I made the form questions I put {create.form.4} in the message do I have to skip a line or something

[lilac junco]

Enable this on the forms option in the dashboard

[rotund tree]

I did..

[lilac junco]

Update your panel.

[rotund tree]

How..

[lilac junco]

Your forgot to enable forms.

Enable form

[rotund tree]

K

What if I enabled both and have {create.form.4} there in the message will that mess it up?

[rotund tree]

dw I found it

[still ice]

When I send a panel
The bot say

Failed: Invalid Form Body components[0].components[0].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji components[0].components[1].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

[frozen token]

I need help...

[covert nacelle]

I need help

[ocean brook]

with what

[ocean brook]

with what

[ocean brook]

Try deleting the emoji and adding it again

[split cape]

how do i fix no category thingy

category issues

[frozen token]

I'm doing setup but this showing [this application did not response] how to solve this problem?

[grave shore]

How can people Open multiple Tickets at once?

[night meteor]

how to give perms to person to access tickets and close delete and transcript

[grave shore]

Are you on Desktop?

[night meteor]

Yes

[lilac junco]

Make sure the bot has the following permissions in the channel you're using the command in.

Bot Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

Channel Permissions ឵ ឵឵  ឵ ឵឵  ឵ ឵឵  ឵ ឵឵

• Read Channels
• Send Messages
• Embed Links
• Attach Files
• Manage Roles
• Manage Channels
• Manage Messages
• Read History

[humble sequoia]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard. The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

May 1, 2026, 12:02 PM

[lilac junco]

@night meteor refer to this embed

[night meteor]

Ok

[sonic falcon]

where i can find variables list

i cant find it in docs...

[shell summit]

ticket tool not showing in dashboard

[lilac mango]

https://docs.tickettool.xyz/dashboard/panel-configs/variables

[shell summit]

pls help

[lilac mango]

How do I add buttons to the ticket

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac junco]

@shell summit Refer to the embed.

[shell summit]

How to add the bot back if I purged the channel

[silent lava]

Send the bot

[lilac mango]

How do I add buttons to the ticket

[sick marlin]

How to add this , if anyone create ticket tt ping and add the role

?

[frail ledge]

How do i make the ticket bot to auto save transcripts if it’s possible

And to see who deleted certain tickets

[tall crow]

Hello, is it possible to link an embed to the Tickettool ticketing system?

like this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! Saving transcripts automatically is a premium feature

To see who deleted tickets, please enable ticket logging

[humble sequoia]

Logging Options

With Ticket Tool, you can customize the behavior the bot takes when logging your tickets! For editing these options follow these steps:

Dashboard ➞ Panel Configs ➞ Logging Options

Logging Channel
Here you will define which channel @humble sequoia will save the Logs in (ticket created/deleted/closed, etc.)

Logs you can save:

➞ Ticket Created ➞ Logs when a ticket is created
➞ Ticket Closed ➞ Logs when a ticket is closed
➞ Ticket Opened ➞ Logs when a ticket is opened
➞ Ticket Renamed ➞ Logs when a ticket is renamed
➞ Ticket Deleted ➞ Logs when a ticket is deleted
➞ Transcript Saved ➞ Logs when a ticket is saved

Select with (disable) or (enabled) which logs you would like

Below you can see an example of what the Logging Options will look like:

[restive condor]

Hey there! What exactly do you mean?

[lilac mango]

oh wait well how do I make it so when they wanna create a ticket they have to click from options like for example support , partnership ect

[restive condor]

See below please

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[lilac mango]

Do u have to put an emoji

“Using select style will replace the buttons on the panel will this dropdown instead.” Does this mean you dont have to have buttons

[restive condor]

It means you won't have buttons, yes

[restive condor]

No

[lilac mango]

So if they press support the dropdown will come with the options I’ve added

[restive condor]

No, there will be a dropdown there in the first place

And when they click it, the options will be displayed

[lilac mango]

okay ty

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3099)

[grave shore]

How can people Open multiple Tickets at once?

[unborn burrow]

Still no joy coming up error 451 can’t watch anything is there any easy fix can’t get help?🙏🏻

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[flat crater]

how to do a panel like this ?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@flat crater refer to embed above

[azure drift]

@humble sequoia

[subtle frost]

yo guys

can anyone help me its says that my ticket tool doesnt have permission to view or send in channels but it does i gave every perm i can think of

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[gentle nebula]

hi, accidently deleted the panel name section, what do i do

[soft delta]

Hey there, just change it.

[hybrid sparrow]

Hey guys, when i want to make my ticket tool ping a role, and when i go to the dashboard, it only shows up with 1 server, not my own server

[hybrid sparrow]

Can you help me?

@drifting island @sudden eagle

[soft delta]

Oh, do you mind me helping you with the dashboard? Like you make me administrator, I'll help.

[soft delta]

Please do not ping for support.

[hybrid sparrow]

Ik how, i googled it

I logged out and logged back in

[soft delta]

Have a wonderful day!

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

That to ping a role

[elfin pecan]

Help

@lilac junco hello sir help me

[lilac junco]

Please don't ping for support. What's the issue?

[elfin pecan]

Setup is not plz help me reason now to ticket

[lilac junco]

What do you mean?

[elfin pecan]

Hindi aata

@lilac junco help me

[lilac junco]

I'm afraid I can't understand your language.

[elfin pecan]

@lilac junco My server ticket setup plz help me

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[lilac junco]

@elfin pecan

[elfin pecan]

@lilac junco reason option not available

@lilac junco sir

[gentle nebula]

How?

[limber ginkgo]

hello

how to fix this

[soft delta]

Hey there, I'm indrafan and will be helping you today.

You can't fix / troubleshoot it as you are not a administrator / the server owner. Please request the owner to give you administrator permissions to access. Will that be all?

[soft delta]

Embed editor

[lethal carbon]

Hello, Id like to give my members the option to pick between 3 different required reasons when opening a ticket, with a button. Is this possible ? Or would I need 3 seperate panels?

[unborn burrow]

Error 451 how can I fix this nothing playing on stick?

[lilac mango]

oh

For dropdown panel what do I do because the first option is tickets and then the other one I want to do doesn’t come up with tickets

[proven schooner]

hi so when i go to the dashboard, i cant find my server

[restive condor]

Hey there! Yes, you will need to create one panel per button option (so if you'd like 3 buttons, you will 3 different panels).

Please see below how to combine all your panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hey there! Each dropdown option needs its own panel

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[lilac mango]

How do I make my own panel

[humble sequoia]

How do I create a panel?

A panel is the core of Ticket Tool, so its important to do the adequate process:

1. Open your Panel Configs tab in your server's dashboard
2. Click on the + or in the Create button
3. Fill in the blanks
4. Create the panel

[restive condor]

^

[proven schooner]

im the servers administrator tho

[restive condor]

Did you try all of the steps above?

[proven schooner]

yes and it didnt work

[restive condor]

which level are you?

[proven schooner]

6

[restive condor]

Did you try logging out and back in?

[proven schooner]

5 times

[restive condor]

Please screenshot you using the /permissionlevel command

[proven schooner]

what?

[restive condor]

Please use the /permissionlevel on your server and screenshot

[proven schooner]

oh wait 4

[lilac mango]

So everytime I want to do a dropdown panel I have to create one

[proven schooner]

hello?

dan?

[lethal carbon]

Perfect!!! Thanks Dan!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3104)

[proven schooner]

hello?

[restive condor]

It's been a total of 35 seconds, please be patient

[proven schooner]

ok

[restive condor]

That's right, each dropdown option needs to be connected to its own panel

So it should look something like this

[restive condor]

Now please provide a full screenshot of what you see on the Dashboard

[restive condor]

You are logged onto the wrong account

[proven schooner]

nope thats my only account thats just my usename

[restive condor]

Please log out and try to log back in, but before you authorise, screenshot

[proven schooner]

ok waity

wait

[twin bridge]

#🆘│community-support i need help to unpause my account

[wild heath]

Yo mod dude

[restive condor]

You're in the wrong server

[twin bridge]

what server should i be in

[restive condor]

We don't know, but this is not it unfortunately

[twin bridge]

okay thanks

[wild heath]

How do i make it so that people get an role when they create a ticket and upon loosing it, the ticket will close. Is that possible???

[twin bridge]

how do i create a ticket

[lethal carbon]

Can other bots not utilize ticket tool commands?

[novel raven]

#🎫│make-a-ticket - yet you have already been told that this is not the server you are looking for.

[novel raven]

You can, however you need to include the bot's ID in Server Configs -> Bot

[lethal carbon]

Just found that !! Thank you

[sterile glacier]

I ordered 3 one of one cars and have yet to receive them

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[novel raven]

Please see the above.

[sterile glacier]

How do I do that

[pseudo ravine]

You have been told numerous times you're in the wrong place. We cannot help you with your issue

[restive condor]

Hey there! It is possible grant someone a role when a ticket is opened or created (Premium ), but it’s not possible to close a ticket based on someone losing a role

[wild heath]

sad

[lilac mango]

@restive condor tysm

[rich chasm]

my ticket are closed what should i do

they send me a transcript i mistakely deleted it

[timber rose]

How do I raise a ticket I keep getting error 4 and freezing in the game or disconnected, this is only since update

[obtuse marsh]

Can I somehow remove the option from my support team to delete the ticket?

[bleak moth]

Can you transfer the bot from the old Discord to the new one with all panels and permissions?

[humble sequoia]

Config Backup & Restore (Server Owner Only)

The Backup and Restore feature allows you to transfer your panels, tags, and all settings to a new server, even if the server the settings were created has been deleted! You will want to copy the whole key.

First, go to your server's Dashboard ➞ then Server Configs ➞ under Config Backup & Restore (Server Owner Only) click on Old version can be found here and generate a new backup key by pressing the green button. Now, a key should be generated in the box above. You may need to refresh the page to see this.
Once you have your backup key, navigate to the same page on the new server. Copy the key on the Restore from backup key field.
Now you can choose what you want to copy. Finally, press the green Restore Configs button.

IMPORTANT NOTE

- We suggest you keep this backup key somewhere safe, in case your server is deleted so you are able to recover your panel's settings.
- This feature is only usable by the server's owner

$backup

[lilac junco]

@bleak moth

[restive condor]

Hey there! Dashboard > Panel Configs > Buttons > Delete Ticket Button

• Please disable Support Team Only and add the everyone role to the disabled roles field

Only the server owner and those with administrator permissions will be able to delete tickets

[stuck comet]

How many times do you need to be told man???

[limber ginkgo]

i do jhave admin perms

yes

[restive condor]

Hey there! You most likely enabled the premium bot but didn’t invite it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Please click on “here” above for a direct invite - you should regain Dashboard access then

[limber ginkgo]

aight

thanks

thanks @soft delta @restive condor

[iron night]

Gave +1 Rep to @soft delta (current: #164 - 5)

Gave +1 Rep to @restive condor (current: #1 - 3107)

[worthy field]

How can I create a ticket on blushcrunch studio?

[obtuse marsh]

Thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3108)

[tardy shard]

Please 🙏 anyone send me server 5 link

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[deft tendon]

my ticket bot isnt working

[lilac junco]

Hey there!
Could you check that Ticket Tool has the following permissions inside the channel you're running commands in.

View Channel
Send Messages
Embed Links

[elfin oxide]

It has all permissions and won’t seem to work

[restive condor]

Hey there! Ticket Tool seems to be missing the VIEW CHANNEL permission for that channel

Right click on the channel's name (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > View Channel

Hold down instead of right clicking, if on mobile

Hey there! Please #🎫│make-a-ticket and we can take a look

[haughty hare]

how can i close my ticket when i opened one and rejoined the discord server? or even see my ticket again

[restive condor]

Hey there! Unfortunately, you can't. You will need to contact that server's staff for them to close it

[haughty hare]

how do i do this?

[restive condor]

Talk to them

[haughty hare]

in make a ticket ?

[restive condor]

No

[haughty hare]

dm them?

[restive condor]

The staff of the server where you want to close a ticket

Talk to them

In a channel, ping them, DM them

[haughty hare]

Ok ima dm them

[restive condor]

@haughty hare Contact the staff of that server so that THEY can close your ticket

NOBODY in this server, that is

[haughty hare]

YEAH SORRY I WAS SLOW

IN MIND

the server btw is too big to get a reply of the staff

[blazing wyvern]

I'm really confused. I set this up in my server and had a staff create a fake-prompt ticket and it shows the ticket channel when created. However, it does not show me the information they put in the ticket. All it tells them is support will be there soon. How can staff help if all they know is there's a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[twin light]

sorry about that

[primal fulcrum]

how do i config that shit 🤦

[wild spire]

can u be more specific?

[primal fulcrum]

i try to config ticket tool to have a rolling menu where we can select differe t kind of tickets and when you selected it it send it automaticly in the good categories

[humble sequoia]

Drop-down / Menu Déroulant

Le Drop-down menu (menu déroulant) remplace les boutons du message sur votre panneau et crée un menu déroulant avec tous vos panneaux. Pour le mettre en place, allez à Panel Configs et sélectionnez votre panneau principal. Alors, allez à DropDown style.

<:Numbericons1:1018864164032225340> Activer 'Select style'

Premièrement vous devez activer Select Style. Ensuite, vous ajoutez un élément dans l'éditeur de menu Drop-down. Vous pouvez maintenant commencer à éditer votre menu Drop-down!

<:Numbericons2:1018864168041971712> Personnalisez votre menu Drop-down

Chaque ligne de l'éditeur de menu Drop-down représente une ligne du menu Drop-down sur discord. Vous pouvez ajouter d'autres "éléments" en cliquant sur

Commencez par sélectionner un panneau dans select a panel. C'est le panneau pour lequel cette option ouvrira un ticket. NE sélectionnez PAS deux fois le même panneau. Chaque option doit avoir un panneau différent. (obligatoire)

Ensuite, vous pouvez mettre un titre dans Display. C'est le titre de cette option et il apparaît dans le menu Drop-down. (obligatoire)

La Description peut être définie, elle apparaît en gris sous le titre et donne une description supplémentaire. (optionnel)

Finalement, vous pouvez sélectionner un emoji dans emoji, qui sera affiché devant chaque option. Vous pouvez entrer manuellement l'ID d'un emoji ou le sélectionner avec le sélecteur. (optionnel)

⚠️ Problèmes courants

• Le panneau n'a pas envoyé ? Vérifiez que vous avez choisis un emoji valide.
• Une option ne s'affiche pas? Vérifiez que vous n'avez pas choisis le même panneau pour deux options

[wild spire]

voici

[stark stone]

The website is down; it says I don't have access to the server, but I do have access?

[sinful apex]

Is there a way on how to see tickets you made that didn’t save the transcript

[restive condor]

Hey there! Unfortunately not. If a ticket was deleted without saving a transcript, it's gone

[old kindle]

Any command I run says this app did not respond

Is the app down

[zinc jungle]

Help

[bronze folio]

what happend?

[humble sequoia]

User's issue has been solved in another channel.

[restive condor]

Hey there! Please use the /debug command in that same channel

[restive condor]

Ticket Tool is missing the SEND MESSAGES permission for that channel

[marsh wolf]

did soemthing change with the ticket tool? it used to auto pin the message whenever someone opens a ticket, but now it doesnt auto pin?

[restive condor]

Hey there! Discord recently separated that permission and made it its own permission. The pin feature is temporarily disabled while our developer accounts for that. It will back as soon as possible 🙏

[real stratus]

hey how i can report someone?

[cedar moss]

Hi, I am a moderator in a server and I accidentally deleted a ticket instead of transcripting it. Is there any way to retrieve the ticket or get the messages back? Thanks!

[silent lava]

Nope without a transcript the ticket cant be restored

[restive condor]

Hey there! Report them how or for what exactly?

[cedar moss]

Okay! Thanks for the reply

[iron night]

Gave +1 Rep to @silent lava (current: #52 - 67)

[real stratus]

how. thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3109)

[real stratus]

they were teaming and be toxic

i have some video,if you want

[restive condor]

You're in the wrong server

[real stratus]

Oh,how I can find the other one?

[restive condor]

We don't know

[real stratus]

Ok,thanks for the help.

[marsh wolf]

oh i see! i saw previous people mentioned it before too so i figured something must've happened. thanks so much.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3110)

[night juniper]

I can't submit a ticket to my server.

[cunning cipher]

How do I add a mod role to access the tickets

[lilac junco]

panel configs > General > Support Team roles

No need to repeat.

[wraith herald]

Is there a way to untie the van?

[slow fjord]

Question

Is this where I ask for support if uh

So this is what happened as below.

[halcyon dust]

The tutorial shows how to do it, with categories so can select the problem to report I want to do that, but I don't know how

[lilac junco]

Wrong place. But that is most likely a scam.

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lilac junco]

@halcyon dust refer to this embed

[eager girder]

Hello, I don’t know why, but on my server Ticket Tool is no longer responding. Is that normal?

[torpid ridge]

how do i make it to where i can see multiple categories through the dropbox
for where they tickets are being created
my ticket bot is only creating one category of tickets

[torpid ridge]

i figured it out thx

[tribal ingot]

can somone help me please?? in the ticket tool website it doesnt appear my server, even if ticket tool is in it, idk what to do

yeah, gimme a sec

i need it in sartoshopp 😭

yeah

thx

it have the administrator permissions, ill try to log out and retry

i logged out and in and i got it

thanks youu

[swift forum]

hi all question...

every time i go to setup the ticket system it does not work

i want to make a ticket in the support channel and for staff to get them in the tickets section

i done that it done it again

ty

thank you @soft delta

[iron night]

Gave +1 Rep to @soft delta (current: #148 - 6)

[swift forum]

still not working...

does ticket tool need to be above admin rank?

it is the correct panel because i had to delete everything, can you please help me just start it again?

I want it to so i have a seperate category to "create a ticket" then i want a channel for only, mods, support and the other admins to see the tickets to respond to

[crystal sable]

Why is the application not responding?

I have given

Ok nvm

I haven't mb

[swift forum]

i cannot give you perms as it's a big server and i am not the owner.

[crystal sable]

How to configure the bot so the panel would have options such as help and support, bug reports, player reports and etc?

Ah

[unborn viper]

How do I make the tag play a certain role when creating a ticket?

[crystal sable]

Can I DM you

[lilac junco]

Ping a certain role?

[unborn viper]

Yes

[lilac junco]

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[unborn viper]

and how do I find out the role ID?

Thanks 🙏

[restive condor]

Absolutely not. Please do not provide support in DMs - read the support guidelines pinned.

@crystal sable Do not give random users permissions in your server - they can cause irreparable harm. Please #🎫│make-a-ticket so we can take a look

[crystal sable]

Okay

How am I able to make it so that there will be options like that

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[lilac junco]

@crystal sable refer to this embed.

[crystal sable]

Got it

[trim wing]

@humble sequoia

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

Custom Commands for the Support Team

• $cmds-misc → Staff Miscellaneous Commands
• $cmds-info → General Information Commands
• $cmds-server → Commands for the Server Configs and the non-panel configs tabs
• $cmds-ticket → Panel Configs - Ticket Settings Commands
• $cmds-panel → Panel Configs - Panel Settings Commands
• $cmds-advanced → Panel Configs - Advanced Settings Commands
• $cmds-premium → Premium Related Commands
• $cmds-billing → Billing Related Commands
• $cmds-partner → Partner Related Commands
• $cmds-debugging → Debugging and Troubleshooting Commands

$commands

Panel Settings Commands

• $commandstyle → [ES, PT] Command Style Tickets and their usage
• $dropdown → [🌎] Dropdown Style Panels and their configuration
• $form → [🌎] Enabling and using forms
• $mp2 → [🌎] How to create multipanels
• $panelmessage → [🌎] Editing the panel message
• $threadstyle → [FR, ES, PT] Thread Style Tickets and their usage

$cmds-panel

[lilac junco]

@soft delta to test commands go to #🤖│bot-spam

[trim wing]

Only the person who created the Discord server can use the invite command in the ticket tool—no other admins or moderators are able to use it.

@soft delta

They can't that's the problem

Alright

No I only want to the the ticket owner invites

[grizzled summit]

Hi there. We do not allow users to provide support via DMs. Attempting to gain elevated permissions in another users server will result in permanent removal from Ticket Tool Support.

If a users needs that level of support and you are unable to provide it, as is this case. Direct them to #🎫│make-a-ticket .

[crystal sable]

How to get panel id

[lilac junco]

The number next to the panel's name is the panel ID.

[crystal sable]

Oh alr

[molten oracle]

Hi, sorry, I can't log in to Meridians. Is there still maintenance going on?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crystal sable]

How do I make it so when users create tickets the ticket name will be changed

So it’s not just ticket-0001 but something like Support-0001

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[lilac junco]

@crystal sable

[crystal sable]

Do I need to pay for that ?

[lilac junco]

Yes, it's a premium feature.

[crystal sable]

Ah alr

How do I make it so that when users open tickets the bot sends a message

[lilac junco]

Message like this?

[crystal sable]

Is it also a premium feature

[crystal sable]

I want to make it so that when they open it for example panel to apply for staff
When they open it the bot will send the questions so that they won’t have to wait for a moderator to claim the ticket

[lilac junco]

I'd suggest to #🎫│make-a-ticket since it's complicated and I may be wrong.

[crystal sable]

Okay I’m gonna try

Ah

Oh not that one

[pseudo ravine]

Please do not interrupt while someone is assisting

[crystal sable]

I tried that one but I think it has a word limit

[umbral dock]

is there a question limit for forms? it won't let me add anymore so i'm guessing the limit is 5?

[lilac junco]

I think so, does the same for me too.

[umbral dock]

dang that sucks

why is there a question title limit too 😭

like everything has a limit...

[sage bough]

Hi I am making a server and I decide to make ticket I created but I want only staff can close the ticket not everyone. What I do

?

[stone sandal]

is it possible i can make it so tickets auto rename with custom commands?

say i type $transcript

that'll trigger $rename done

[lilac junco]

Panel configs > Buttons > Close Ticket > Support Team Only

[lilac junco]

I'm not sure about that, I'd suggest to #🎫│make-a-ticket for a more clear answer.

[stone sandal]

sweet i'll try that

[wild heath]

How to close

a ticket with sapphire

[vast hedge]

Why has it randomly started saying this on the ticket tool website?

as soon as i switched to premium

[jade field]

Hi

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Hey there! You most likely enabled the premium bot but didn't invite it yet

[humble sequoia]

Inviting and Enabling Premium Bot

The first thing you will need to do is invite the premium bot, an invite can be found here

Once the bot is in your server we will head to the dashboard and manage your server. When you are managing your server, you want to head into "Server Configs" then click the drop down menu under "Select the bot you would like to use on this server" then click "Ticket Tool#6207" and then save.

[restive condor]

Please click on 'here' above for a direct invite - you should regain Dashboard access then

[restive condor]

Hey there! Please make sure to add that bot's ID as a bot Ticket Tool can react to, from your Dashboard > Server Configs > Bot

[vocal prism]

how can i go in the Staff Team?

[pure zealot]

Why is the bot not responding /setup doesnt work

When I try to access the dashboard, it says I don't own the server, even though I do.

[shrewd turret]

#🆘how to make appeals

#🆘│community-support

[restive condor]

Hi there! What exactly do you mean?

[restive condor]

Hey there! Could I get your server name or ID please

[restive condor]

Hey there! You can apply whenever applications open

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[shrewd turret]

I don't know

[shrewd turret]

Okay

[vocal prism]

okay

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vast hedge]

How to rename ticket tool on my server?

[humble sequoia]

User's issue has been solved in another channel.

[azure drift]

Hi, I need help creating a ticket, can anyone help me?

[wicked perch]

Like a format?

[magic trail]

I can't setup ticket tool