🆘│community-support

[smoky meadow]

Hi guys I won a jersey but it says at 100k likes and I don’t know when it’s going to ship

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[molten harness]

How can i have a panel include multiple buttons, instead of a dropdown?

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

@molten harness

[molten harness]

Thank you

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #57 - 46)

[primal niche]

“Can you become a game moderator, and how many followers do you need to be an influencer on TikTok?”

[past wraith]

i have all permissions at server but it wont appear on my dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@past wraith check

[past wraith]

thanks

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #57 - 47)

[dense pilot]

Quero ajudar pra ser desbanido alguém pode me dizer como fasso pra ser desbanido?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mighty steeple]

Please explain this.. this isn't making sesne.

[ashen harness]

this bot is open source? i would like to see how it works

[sudden eagle]

Hey there, hit

[sudden eagle]

No, it is not open source

[granite seal]

Me and my friend are doing a discord server, he is owner and he gave me "manage server" but the ticket bot still considers me lvl 0, how can we fix?

[silent lava]

U need admin perms to mange the dashboard or he add a dashboard roles

[granite seal]

oh okay, ty

[iron night]

Gave +1 Rep to @silent lava (current: #57 - 48)

[granite seal]

ok, how do i create a custom msg for new ppl to create a verify ticket? is thera a tutorial anywhere?

[silent lava]

Premium feature

🙏

[granite seal]

Oh okay

And can i do something simple like ppl sending a mssg in a ticket and that msg getting sent to a staff channel?

[silent lava]

Smth like forms

[haughty island]

I wanna just check this F tikket work 🙄🤡 some F answer? With L

[feral radish]

Why is mine saying it needs manage channel permissions despite having it?

[haughty island]

C F IA

[feral radish]

Umm… o…k

[granite seal]

question, if i have a panel that creates a ticket on a category that by default the newly joined cannot see, does that person become able to see the specific ticket channel for them?

[soft delta]

Yes, the person will be able to see the specific ticket channel. In Ticket Tool, when a user clicks a panel button, the bot automatically creates a new channel within the designated category and explicitly grants that user the View Channel permission. The user's inability to see the category generally does not override the specific, direct channel permission given by the bot.

@granite seal

[candid egret]

Hi. I have tickets with image URLs and they have been working just fine until today - for some reason now pictures do not show on new tickets/posts in the Discord channels but I can see pictures on the Message Preview. Also the tickets/posts from before still have visible pictures and perms are enabled for "Attach Files" as well. Anyone have an idea what can I do about this?

[ocean brook]

try to paste the url again ig

[lusty tide]

hi how do i set up this claim button and what does it do? like if i claim it can my mods still see the ticket and dont text or how does it work?

[candid egret]

I did, didn't work. And tickets I created the other day still have pictures but if I send them to the same channel today, they don't have pictures 😭

[mighty tartan]

does anyone know how to make a ticket verification system? i already got the ticket working, however i want to be able to verify someone into my server inside the ticket verification

[devout crystal]

I cant get to manage server when i go to dashboard i cant see the server i wna manage can some1 help me with this

[soft delta]

To fix this, first ensure you are logged into the Ticket Tool website using the correct Discord account that has Manage Server or Administrator permissions. If the server still doesn't appear, try refreshing your browser, logging out and back in, or re-inviting the bot to the server.

[soft delta]

Create a "Verified" Role: Go to Server Settings > Roles, create a role named Verified (or similar), and set its color.
Configure Channel Permissions:
Ensure everyone cannot view the main server channels.
Ensure the Verified role can view the main server channels.
Position the Ticket Bot: Ensure your ticket bot role is higher than the Verified role in the role hierarchy.

[formal pawn]

I keep getting "application did not respond" for every command I use, even Debug. I have already moved the role to the top and gave all permissions possible

[mighty tartan]

is there any like custom command i need to add?

[devout crystal]

Ty

[iron night]

Gave +1 Rep to @soft delta (current: #451 - 1)

[soft delta]

Ofcc!

[devout crystal]

How do i make dropdown 😭

[soft delta]

Yes, a custom command.

[soft delta]

Go to the dashboard and scroll down, click drop-down style. Then, make sure it's enabled. Now, go back and click the send button on top.

[iron night]

Gave +1 Rep to @ocean brook (current: #451 - 1)

[flint lichen]

hey how do i fix this ive done everything the doc says

[soft delta]

Your channel limit. Change it.

[last quartz]

click dropdown style and turn on

[soft delta]

+rep @last quartz

[iron night]

Gave +1 Rep to @last quartz (current: #451 - 1)

[last quartz]

what?

[soft delta]

I've reped you

[soft delta]

For helping.

[last quartz]

what does that do

oh ok thanks

[soft delta]

Ofcc

[white ferry]

can somone help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[obsidian rune]

Hello, I bought a 1-week cheat for Rainbow two weeks ago. Everything worked then, and I just had to put the key in the loader and could get started. Now, however, I have to log in to the loader with the key and create a password like an account, and when I try to do that with my key, it just says failed. Can someone help me?

i buy it yesterday and cant play

[soft delta]

Is that related to ticket tool?

[obsidian rune]

yeah

dont answer

you know my problem ?

[soft delta]

#🎫│make-a-ticket

[dusky jungle]

How do I read responses from form type panels?

[soft delta]

Wym

[dusky jungle]

I didn't have this ticked before, and I'd like to see the response

[soft delta]

Untick.

[dusky jungle]

And then where do I find the responses?

[soft delta]

What responses?

[dusky jungle]

The responses to the questions from the form panel in question

Like someone filled out the form. Where do I see what they answered?

[soft delta]

@silent lava

[silent lava]

Hai in the ticket message itself type this {create.form.x}

[fickle cipher]

i am new to using this app with discord and have been kinda teaching myself in another server i am a part of that has it. when i am done with a ticket, how do i close it out?

[soft delta]

Click close. Is that all?

[dusky jungle]

I did, nothing happened?

I need instructions like you were telling your grandma how 😂

[silent lava]

Show me ur ticket message

[fickle cipher]

it was hiding at the top of thread. i appreciate the help, even if it was kinda my own stupidity

[soft delta]

Ofcc! Have a wonderful day! ❤️

[silent lava]

Is it enabled for that panel u gotta set for every panel a form thingy

[dusky jungle]

It is enabled to have the response in the message now, yes. But if it wasn't, how do you see them?

[silent lava]

I mean for every panel u enable the form type in the ticket message itself{create.form.x} and save and try to send the ticket again

[dusky jungle]

OH in the dashboard

[silent lava]

You

Yup

[dusky jungle]

#oldpeopleproblems

[dusky jungle]

How do I send the ticket again?

[silent lava]

In the panels configs u gotta see a greed button up there named send

Click on it

[white sluice]

why i am not able to select or type in the ticket panel contents ? while having adminstartor perm ?

[soft delta]

Please provide a screenshot.

[white sluice]

i cant edit in this , i also have adminstrator perm

[soft delta]

Mhmm....

[soft delta]

Are you a premium subscriber? I can see that the field editor needs premium.

[white sluice]

no

but

[soft delta]

Are you trying to use the embed editor / field editor?

[white sluice]

editing emdeds require premium ?

[soft delta]

Yeah?

[white sluice]

both aint working

i just cant select them

[soft delta]

Field editor

[soft delta]

Oh.

[soft delta]

Oh

[soft delta]

I'm not sure about this so please create a support ticket so they can help you further!

[white sluice]

alright

[scenic forum]

The darkened fields require premium to edit

Your server does not have premium therefor you cannot click them

[soft delta]

Have a wonderful day!

[white sluice]

so i can only edit one thing , and also of one embed ?

[scenic forum]

The embed editor is highly limited in the free version, yes

[white sluice]

i see

and thanks for you support

[meager oak]

Hiii

[dry wren]

Is the bot down

[silent lava]

Nah

[dry wren]

Why does it say appilication dint respond

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@dry wren check ur the bots pens

Perms

[dry wren]

Ok

Here

[silent lava]

I said permission not profile

[dry wren]

but it has the role

I'm on pc how can i check

[silent lava]

Can u run this /debug

[dry wren]

It just doesnt say anything

[dry wren]

bro im on pc

https://tenor.com/view/cat-mad-angry-cat-corner-gif-12553724565950260937

[silent lava]

Jt go in the channel ticket tool is in and go settings and look for the ticket tool role and. Give it the req perms

In the channel itself

[dry wren]

Bro i gave it all perms IT isnt responding

😭

[silent lava]

Could u give admin u will remove it afterward

Jt to make sure

[dry wren]

no commands work

[dry wren]

yeah thats my server

@silent lava What now

[silent lava]

#🎫│make-a-ticket

So

[scenic forum]

The bot is missing the Send Message permission inside that channel

[dry wren]

Ohh

How can i fix it?

[silent lava]

Bro Rock u won’t cooperate

[dry wren]

?

[silent lava]

Jt give it through th channel perms

Not roles

[dry wren]

Bro your on moblie im on pc

Everything is different.

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[silent lava]

There

[dry wren]

Ok

[dry wren]

Ok it work

🌝

[hardy fiber]

hey i was setting up a ticket system but i had some issue firguring out things so i called a friend to help me but when i give him the perms on the website he can't see the server

anyone know why ?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@hardy fiber read above

[hardy fiber]

the ticket tool gold message ?

[silent lava]

Yup

[hardy fiber]

k

[hardy fiber]

tysm it worked !

[silent lava]

Gotchu

[sonic briar]

Hello, I changed a few things in the bot settings like on the dashboard and pressed update and put this link and all the other things updated but then the "create ticket" button just disappeared. I've been trying to get it back for about 3 hours but I just can't. I've tried updating again, sending again, setting all permissions but the button still doesn't come back. Can anyone help?

[foggy flame]

Hello guys

Anyone here admins @support

Where is support

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[restive condor]

Hey there! Please #🎫│make-a-ticket so we can take a closer look

[sonic briar]

alr

[lusty tide]

hi how do i set up this claim button and what does it do? like if i claim it can my mods still see the ticket and dont text or how does it work?

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@lusty tide

[lusty tide]

wth where is that

[silent lava]

That’s a premium tho

[lusty tide]

ah nvm

[lusty tide]

and how do i make like if sm1 opens a ticket that a role gets pinged

[silent lava]

@lusty tide

[lusty tide]

yh but how do i mention the role

in the msg

@roleid ?

[silent lava]

{roleid} or {@rolename}

[lusty tide]

like that?

[silent lava]

Yup

[lusty tide]

okok ty

[iron night]

Gave +1 Rep to @silent lava (current: #56 - 49)

[woven geode]

I want ticket to my server

[inner nexus]

every time I want to do /setup it says Die Anwendung reagiert nicht

[lusty tide]

kurz sprache gewechselt

[inner nexus]

jap

kennst du den fix

[lusty tide]

kann dir maybe helfen

[lusty tide]

kannst du ss schicken

[inner nexus]

was ist ss

[lusty tide]

screenshot

[lusty tide]

geh doch zum dashboard

[inner nexus]

und zu welchem tab

[silent lava]

All good now ?

[inner nexus]

no i still ned help

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

Überprüfen Sie Ihre tt-Permen

[inner nexus]

thank you it is fixed

[silent lava]

Gotchu

[inner nexus]

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #56 - 50)

[granite seal]

ty

[iron night]

Gave +1 Rep to @soft delta (current: #265 - 2)

[soft delta]

Ofcc

[muted holly]

guys my members cant claim a ticket for some reason

[ancient mantle]

is there a way that i can do like a "tree" stemming from a ticket so for example i am using the ticketool in a server for magazine contributors/workers and we have a ticket system to "request" articles they want to write. at the moment we have 1 ticket option where i have used the form option for them to put details into the ticket, however we would like to be able to have separate tickets for different types of requests that only that specific editor can see, eg if they are requesting a live review, that only themselves and the live editor can see the ticket,rather than all editors (which is how it is right now) is this possible? i hope i made sense! if not i can insert screenshots?

[silent lava]

Could u pls do

[ancient mantle]

so this is what it currenlty looks like, wed like to be able to make it so that they can sort of "select" the type of article they want and itll put them in a ticket which only that editor can access

[spark sun]

Transcript channel #transcript missing permission

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[spark sun]

What the problem

[silent lava]

@ancient mantle

That’s for the questions before opening a ticket

[spark sun]

yo @silent lava

[ancient mantle]

ahh see so weve got that, is there a way that we can make it so what they answer will determine who can see their ticket? for example like in a microsoft forms there is an option that depending on their answer itll move them to a different question

instead of having multiple ticket request options with different roles we can streamline it to just one?

[obtuse marsh]

how do i make ticket like this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

@obtuse marsh

[spark sun]

@silent lava Transcript channel #transcript missing permission ? The bot have adminstrator why he doesn’t want to transcript , I already setted The Channel in the dashboard

[obtuse marsh]

ok

[silent lava]

please try doing the /debug command in the transcript channel.

[spark sun]

Ok wait

@silent lava choose what

[silent lava]

#🎫│make-a-ticket they can direct u tbh and yeah ty for using tt

[iron night]

Gave +1 Rep to @ancient mantle (current: #452 - 1)

[silent lava]

But ion think there is

Cuz as my experience using the bot nah

[spark sun]

[silent lava]

U can still make sure tho

[silent lava]

Clean channel

[spark sun]

No dead channels found in the cache.

[ancient mantle]

thank you !!

[silent lava]

Nws

[spark sun]

@silent lava

[silent lava]

That means the bot is lacking a perm at the channel you mentioned, please check it has the required perms, send messages, files, read messages...

[swift compass]

@iron night
i made a ticket and then i left the server then when i again join the server i cant see the ticket and also cant make a new ticket

how do i delete that ticket

[spark sun]

Done but still don’t want

[spark sun]

@silent lava

[silent lava]

Still and after u give it perms In that transcript channel

[spark sun]

Yes

[obtuse marsh]

why is this showing up instead of the names i selected

[silent lava]

Check the what panel u sent it

[silent lava]

#🎫│make-a-ticket that’s weird ngl

[obtuse marsh]

i sent the main thing

like where i connected the panels

[silent lava]

And for the dropdown is it enabled ?

[spark sun]

Ok

[obtuse marsh]

how

@silent lava how

[signal terrace]

Hi! Whenever someone makes a ticket in my server, the ticket is public to everyone - how do I change that?

[dusk prairie]

On panel settings tab, select "DropDown Style".
Then, Enable "Enable Select Style"
Then, press "Add Item" and fill in the information - Repeat for the number of options you wish to have.
FYI: "MultiPanels" does NOT affect "DropDown Style", as long as "DropDown Style" is enabled.

[dusk prairie]

Create a Private Category to send the tickets to.
Make sure to configure "Everyone Role Permissions" - Disable their ability to view the ticket.
"Everyone Role Permissions" is accessible via General Ticket Options > Permissions.
Also ensure you have a support team role chosen.
To set a support team role, General Ticket Options > General > Support Team Roles.

[signal terrace]

Tyty lifesaver

[dusk prairie]

nws

[exotic ruin]

Ticket tool is in my server but the dashboard won’t let me sync check bot status or manage servers

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@exotic ruin

Read up mate

[dusk prairie]

😭

bro stole my rep

[silent lava]

+rep

[iron night]

Gave +1 Rep to @dusk prairie (current: #452 - 1)

[dusk prairie]

ty 😄

[silver aurora]

It's 100% legal and doesn't require software.

[obtuse marsh]

Still the thing I was is not working

[muted holly]

one of my buttons isnt working on the panel

[honest drum]

Can someone help please? I don't understand how to make it so moderators can also see the tickets.

[restive condor]

Hey there! How exactly is it not working? Are you getting any error messages?

[restive condor]

Hey there! See below please

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[honest drum]

Thank you!

[obtuse marsh]

Help me please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[obtuse marsh]

How to make this

Like the buttons like this

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

Pls read the requirements pls

[obtuse marsh]

I have done this but like the names are not coming that I set to

[silent lava]

Note: if you're attaching all the panels to a panel called test , don't include test in the attached panel's box (If you do this, it will create a duplicate)

[obtuse marsh]

Look

I didn't put the main panel

[silent lava]

And for the other panels did u attach also for em?

[obtuse marsh]

Like I need to put the main purchase ticket in each of the panels?

[obtuse marsh]

Please reply

[nova nimbus]

Guys when i delete a ticked as a staff member it copied again with "closed" name again and u can only delete it by delete room

[silent lava]

Yup

[stark apex]

I have a ticket and I want it to be automatically deleted when it's closed. How?

[nova nimbus]

Pls help me

[silent lava]

Automation that’s a premium feature

[nova nimbus]

@silent lava bro

[stark apex]

I have

But how?

[nova nimbus]

ممكن خاص بالله

@stark apex امانه ابيك ب سؤال

[obtuse marsh]

Only this came do I need to put all panels in all the panels?

[silent lava]

Hey there! Auto delete can be enabled by going to Panel Configs > General > Two Step Close

[obtuse marsh]

Or only the main thing

[nova nimbus]

@silent lava can u help me

help me

[silent lava]

Oh

Did bro jt delete

[stark apex]

Auto delete?

[restive condor]

Hey there! No, do not attach it to other panels.

What you need to do is customise the create ticket button for each panel, as that's the default text. Dashboard > Panel Configs > Buttons > Create Ticket Button

[silent lava]

Yup

[restive condor]

Hey there! How exactly did you try to delete it the first time?

[stark apex]

Isn't working

[nova nimbus]

@restive condor ye when i delete its automatically created with" closed" again up

Can i send u how

[restive condor]

Yes

[silent lava]

Do u have the premium bot

[stark apex]

Yes

[obtuse marsh]

Omg tysm dude it worked thank you so much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3059)

[nova nimbus]

Look

How i can fix it

[restive condor]

Dashboard > Server Configs > Please disable Server Storage Mode

[nova nimbus]

Its enabled

[stark apex]

@restive condor Do you have any idea about this?

[restive condor]

Dashboard > Panel Configs > General > Please disable Two Step Ticket

You can re-enable two step close if you'd like

[nova nimbus]

@restive condor its already enabled

[restive condor]

Please stop pinging me, I'm right here & clearly typing

[nova nimbus]

Okay sorry

[stark apex]

Isn't working 🙏🏻

[restive condor]

If it's already disabled, please head over to your Server Settings > Audit Log, and check if another bot is re-creating the channel

[restive condor]

Are you testing this with a brand new ticket?

Please also make sure you disable that option for the correct panel

[stark apex]

Sec

[stable vale]

I do have a question?

[nova nimbus]

Wwwww its versa how i can disable it

[nova nimbus]

Without disable the bot

[restive condor]

You will need to ask their support team

I unfortunately don't know how to disable it 🙏

[nova nimbus]

Tysmmmmmm

[restive condor]

Hey there! How can I help?

[nova nimbus]

Wwwww supoort tean

[restive condor]

[stable vale]

Okay so, I'm a mod in a fandom server. Lately my server has been getting a lot of scammers. When the other members of the server point the scammers out, the scammers threaten them. I want to add the ticket bot to my server so they have a safe place to voice their concerns. However I'm having trouble setting it up.

[stark apex]

Should I send another message or just update the message?

[stable vale]

I'm on my phone so that's why this is probably difficult.

[restive condor]

Neither, it should be applied automatically to new tickets

You could resend your panel though, to ensure you've edited the right panel

[restive condor]

Here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[restive condor]

It's the same for mobile too. Let me know if you have any questions please 🙏

[stark apex]

Same problem

[stable vale]

Thank you!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3060)

[stark apex]

Any setup?

[restive condor]

Can I get your server ID please

[stark apex]

Ok 1 min

[stark apex]

Oh, thank you. It was my mistake. Thank you again.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3061)

[restive condor]

No problem!

[left moss]

@restive condor im the server owner its been an hr its not comin in dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@left moss read up

[left moss]

ok thx

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #56 - 51)

[fluid smelt]

My animal company wont log in like the loading screen says LOGGING IN and thats it wont load yall know how to fix it?

#🆘│community-support My animal company wont log in like the loading screen says LOGGING IN and thats it wont load yall know how to fix it?

i want to play ac so muchh

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[fluid smelt]

bro how do i get hel

p

see look

can you help me anyway i cant find support

[twin pulsar]

Why won't it show up on the dashboard?

I have it in my server. But It wont show up on the dash board.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@twin pulsar

[haughty island]

Everybodsy here in discord wanna help? who can help them with there problems🥴 Ticket don’t help! are we just nummber? Like 1-2

And 3? In uber eats in amsterdam?

WORLD?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[inland pond]

I've already installed the app, but it doesn't appear on the dashboard; it's running on the server.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@inland pond

[inland pond]

oh , thanks

thanks @humble sequoia @silent lava

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 432)

Gave +1 Rep to @silent lava (current: #56 - 52)

[past quarry]

Hi

My account is paused due to unreviewed work from march how can I get help it's taking too long

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[obtuse marsh]

How do I edit panel message it won't let me edit

[pallid loom]

Hey @sudden eagle and @oak fern I need help setting up ticket tool in my server i have added a support role but the role is still not being able to view the ticket

[wild spire]

you can edit the text “to create a ticket use the create ticket button”.
Other options require premium

[wild spire]

Where did you add them?

[obtuse marsh]

Oh alr

Thanks

Thanks @wild spire

[iron night]

Gave +1 Rep to @wild spire (current: #24 - 337)

[wild spire]

no worries

[pallid loom]

IN a panel cn u join the server and help me ?

[wild spire]

I can guide you through it, I cannot do it for you.
I can help in english french or arabic via #🎫│make-a-ticket

[obtuse marsh]

Where do I go inorder to change the panel msste

Mssge*

[wild spire]

messages > edit panel message

[obtuse marsh]

Kk

[wild spire]

Once you have edited it, save it and re-send your panel

[pallid loom]

#1495346907260653668

[obtuse marsh]

It don't let me edit it

[wild spire]

can you show me?

make a video

[obtuse marsh]

Okay

[wild spire]

and the text underneath embed editor? the box I told u before

[obtuse marsh]

That require premium to add embed ?

[obtuse marsh]

Not working

Could you send me a short video how to do it

[obtuse marsh]

It works thank you so much

[iron night]

Gave +1 Rep to @wild spire (current: #24 - 338)

[soft delta]

+rep @wild spire

[iron night]

Gave +1 Rep to @wild spire (current: #24 - 339)

[next pagoda]

How to close all tickets

[next pagoda]

@wild spire

[wild spire]

you can delete all tickets with /purge if you’re the server owner

[shut stone]

Why can't I see the server dashboard even though the bot has been inserted into my server?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[shut stone]

Is it me or the bot that relogged?

[next pagoda]

Somebody told me that is a premium feature

[wild spire]

you need to try to relog in the dashboard

[wild spire]

no, purge is available without premium

[soft delta]

+rep @wild spire

[iron night]

Gave +1 Rep to @wild spire (current: #24 - 340)

[soft delta]

+rep @humble sequoia

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 433)

[soft delta]

+rep @stark rune

[iron night]

Gave +1 Rep to @stark rune (current: #64 - 34)

[pseudo ravine]

There’s no need for mass giving random reps

[soft delta]

Lol

[proper anvil]

why does it keep saying invalid request when I try to access the direct link of a transcript that another user requested or a transcript link that I created a while back

[soft delta]

#🎫│make-a-ticket

[grave shore]

Question: A User has a role with everything enabled except manage server and admin rights. Why can’t they use the Bot and make new giveaways

[grave shore]

Still havent figured this out

[restive condor]

New Giveaways? Are you sure you’re in the right server?

[grave shore]

Oh Shit I’m Not mb, have a good one

[golden turret]

Hi, does anybody knows how to check any tickets history that have been opened on server and closed lately? Is there any kind of archive in dashboards? Mostly interested in content of those tickets

[silver wharf]

Hello

[fluid geyser]

nvalid SSL certificate Error code 526

[spark matrix]

guys im trying the download bo7 script after ive purchased but nothing id downloading ? anyhelp please

[covert swallow]

If you have transcripts set up you can look through those, but if no trasncript was taken, the tickets are gone forever

[stiff torrent]

when i do /setup in my server, it says the application did not respond.

[covert swallow]

Make sure the bot can send and read messages in the channel

[stiff torrent]

in the permissions section?

[covert swallow]

Of the channel yes

[stiff torrent]

I fixed it tysm

[short forge]

Hello! Id like to ask, how to make the panels this form?

[fleet nova]

How do i get it to say what the ticket is? (Example: after the ticket is made it would say “hello welcome to server support state what you need help with ” for one ticket but for a different ticket it say “hello welcome to mod applications please wait for staff to assist”)

[restive condor]

Hey there! You can edit the ticket message for each panel individually

[humble sequoia]

Ticket Message

The Ticket Message is the first message sent by the bot on a new ticket. To customize it head over to your Dashboard ➞ Panel Configs ➞ Ticket ➞ Edit Ticket Message

[fleet nova]

Omg thank you i’ve been looking for tutorials forever

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3064)

[restive condor]

Hey there! You will need to create one panel per button option (so if you'd like 5 buttons, you will 5 different panels).

Please see below how to combine all your panels

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[restive condor]

Hi there @fluid geyser,
Could you screenshot that error message you're facing please

[short forge]

Thank you so much for the help!

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3065)

[fluid geyser]

Invalid SSL certificate Error code 526 at https://dash.ticket-tool.app/

[restive condor]

That's not our website, where did you get from?

https://tickettool.xyz

[fluid geyser]

wierd . my bad

its claude ai that was guiding me i guess he was lost

[restive condor]

No worries, please let me know if you have any questions!

[spark matrix]

What settings shall I use for bo7 guys ?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[short forge]

Hi sorry another question how do remove the thing that i circled (idk whats its called sorry im kind of new to this)

[restive condor]

Removing the embed message completely is a premium feature

[short forge]

Okayy thank you so much

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3066)

[rain whale]

why does my ticket tool not work at all? I try to use it and get this

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@rain whale check ur bots perms

[topaz adder]

So I am helping my friend with ticket tool and for some reason I cant see it in the dashboard and I have all roles

[safe gate]

same

[topaz adder]

how do we fix this

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@topaz adder @safe gate there u go

[topaz adder]

didnt work

[silent lava]

U sure u got admin perms

Jt try to relog

And check ur level

[topaz adder]

she transfurid me ownership

and still not showing

[twilit pilot]

Why is this popping up, I have given the discord bot the correct permssion and everything

[sudden river]

@humble sequoia

[peak reef]

Why cant I edit my ticket panel for this server on the dashboard it only shows my other server and the one I can add

[haughty axle]

My ticket got closed or something, but I cant see the transcript. How am I able to see it?

[elfin solar]

I want to make a ticket that has a image at the top then what each support does and then they can chose the support they need like that in the image

I want it to have a drop down menu

can someone help

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@peak reef

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[elfin solar]

where is this located?

[silent lava]

@elfin solar

Yet that’s a premium feature

[elfin solar]

i have premium

So how can i find this at

[silent lava]

Dashboard message editor

[elfin solar]

?

[silent lava]

U see the message button

Click on it

[elfin solar]

ok I did

[silent lava]

Now message editor

[silent lava]

.

[elfin solar]

OHHHH

thx

[silent lava]

Gotchu

[elfin solar]

Thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #55 - 53)

[elfin solar]

One more question

How do I get the image on the top

[silent lava]

Get the url of it and paste

[peak igloo]

my discord server does not show up on the dashboard

[elfin solar]

In which url section

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@peak igloo

[silent lava]

Check this

[peak igloo]

ttsm

[elfin solar]

I cant find where that embed is at only this one

[silent lava]

That’s how it only works

[elfin solar]

Ok so where do I put that image at

[silent lava]

U see the feild editor there it called image

[elfin solar]

Image URl

URL

[silent lava]

Yup

But get it as url

Copy the link

[elfin solar]

Ohhh I lit tried every single one except that one

tysm

Thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #55 - 54)

[elfin solar]

LAST Question how do I add a seperator

[silent lava]

Ion think there is cuz it’s not a open embed as other bots

[elfin solar]

also my image isnt showing does it show after I post it?

[silent lava]

No resend the ticket

[elfin solar]

Umm Heyyyyyy @silent lava

[silent lava]

Yes

[elfin solar]

How do I make the letters BIG

like this ## test

For the embed title

i meant field title

[elfin solar]

Can I not make the words big

[grave elbow]

Hey I don't see my server where i invited the bot in the my dashboard

[lilac vector]

How do i set it up?
\

[full quest]

/setup

[lilac vector]

/setup

oh

[full quest]

How to make the tickets like the first picture instead of the second

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@full quest

[full quest]

Thanks

[iron night]

Gave +1 Rep to @silent lava (current: #55 - 55)

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@goqzxy

[full quest]

Whats this

[silent lava]

Instead of make a selection u can named it

[full quest]

Ohh thanks

[iron night]

Gave +1 Rep to @silent lava (current: #55 - 56)

[full quest]

Like this?

And save

[silent lava]

Yes

And resend the ticket

[full quest]

How to do that

[covert basin]

How I can the bot mention the Support Team??

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@covert basin

[covert basin]

?

I cant see it

[silent lava]

When u click on panel configs u gotta see a green button named send

[covert basin]

how to make it mentions my team support

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[full quest]

Look at the picture bro

[silent lava]

Use fgaf format

[covert basin]

ok thanks

@silent lava بتعرف عربي صح؟

المهم انا فهمت ما يحتاج

[silent lava]

So all good

[full quest]

How to add more then 1 option, it only allows me to use one panel

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

Add as much as u want

But u gotta create panels for every option

[full quest]

Cant make it like this?

[silent lava]

Have u read the message I sent

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[full quest]

Idk

[full quest]

I dont wna make new panels

I dont rlly understand

@sudden eagle how do i make it like the first picture instead of the second 🙏

Failed: Invalid Form Body components[0].components[0].options[1].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[silent lava]

Read above

[full quest]

Oh

Iphone

[silent lava]

Same goes to phone

[calm briar]

I cant see my server which I have crown of in my server list

It has the every permission etc

[drowsy vector]

How can i change the panel Name?

[willow elk]

Hi

In custom command, I want to use a message. But I can only use a few letters?

[full quest]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[full quest]

Wot

[calm briar]

Bro I cant see my server in the list

Any ideas?

[full quest]

$help

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[full quest]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[full quest]

@calm briar

[still sparrow]

$help

[humble sequoia]

https://discord.gg/tickettool

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[still sparrow]

Fahh !!

[pseudo ravine]

Please use #🤖│bot-spam for random commands

[still sparrow]

Not random I wanted help but I was new here

[worthy cloud]

Hello, I was working on a task and accidentally closed the ticket before attaching the Drive link. How can I edit it and attach the link?

[final mica]

I can't access the management section; it says "Not active, Click to enable this bot."

[restive condor]

Hey there! Please screenshot that

[restive condor]

Hey there1 If you're not a staff member at that server, please contact that server's staff

[worthy cloud]

I'm trying to contact them, but no one is responding.

[restive condor]

We can't help you here unfortunately. We don't know who they are in the first place

It seems like the premium bot is enabled but isn't in the server. Were you trying to enable it or disable it?

[restive condor]

^

I’m sorry what?

Clear it how exactly?

[frail ledge]

Hello i would like to get some help on how to set up the ticket bot

I want the tickets to only be closed by the mod team but i cant seem to find an option and any person who’s not a mod and inside that ticket is able to close it

@restive condor ^ 🙏🏻

[smoky gazelle]

Ticket

[vestal lark]

Hi Guys, Ive encountered a frustrating problem. I cant create a ticket for my Discord server: it says it doesnt have enough permissions, even though Ive given it ABSOLUTELY all the permissions. Please help

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Close Ticket Button

• Please enable Support Team Only, or disable the everyone role & set allowed roles

[restive condor]

Hey there! 👋
Dashboard > Panel Configs > Buttons > Create Ticket Button

• You have text in the 'Button Emoji' field - please remove it. You can only have 1 emoji there. Please use the ''Button Text'' field for text

[vestal lark]

its really work, thanks Dan

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3068)

[restive condor]

No problem!

[silent lava]

Dan

[restive condor]

What's up?

[silent lava]

I was gonna say congrats here also

So

But u rlly deserve it

[restive condor]

Thanks!! 🫶

[frail ledge]

Worked thank you

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3069)

[restive condor]

Of course!

[crisp plinth]

GPA.3385-9046-7438-71360

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[crisp plinth]

Proqrama girenmirem pullu necə edim bu açarı alanmiram pulum çıxıb

@humble sequoia?

[crisp plinth]

Mene kömek ele

[small silo]

Hello , i was js wondering that if i bought premium can i changes its name & pic?

[near notch]

Hola
Yo hoy subí 4 vídeos y estaban con los carritos y fue a mirar y ya no están más

[silent lava]

Yup

[small silo]

woha nice , do u know how? like from the dashboard or using cmds?

[silent lava]

But i need premium

U

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Tool Custom Avatar <:Premium:1192403074157912144>

You can now change: Ticket Tool's profile picture; nickname; banner; and bio, to make it your own!
To further customize the bot's appearance, please head over to your Dashboard ➞ Customize Bot, from there, you will be able to upload a profile picture and banner, and edit the bot's biography.

You can change the bot's nickname by right-clicking on the bot's profile, in the user list, on your server, and clicking Change Nickname.

Note: This is not a whitelabel, but rather a personalized instance of Ticket Tool for your server only. It is not an individual bot for your server, and it will behave and appear like Ticket Tool outside of it (i.e. in DMs). Our Development Team continues to explore ways to release white labels, this is your own custom bot!

$avatar

[finite raptor]

Where is the channel to create a ticket

[restive condor]

Hi there, #🎫│make-a-ticket

[finite raptor]

Okay thanks because this is what I see

[restive condor]

It's a bug with Discord onboarding - you must have show all channels enabled

[finite raptor]

Oh ok

[tawny mica]

Can we see how much tickets are moderators do?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[rain kestrel]

do i need to pay to change the embed color for my ticket? its green right now since that's the default color, but i changed to another color a month or two ago.

[silent lava]

Yup u gotta have premium to change ur embed color image

[rain kestrel]

ahh okay okay thank you !!

[glass lichen]

Hi what was the steps needed ifI don't see my server in the Ticket Tool website?

I've already kicked the bot. Readded the bot...

Gave it admin permissions

[pine solar]

Is it possible to have only one role open a ticket?

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[heavy garden]

Hello, I need help with my overtime pay. I worked extra hours but did not receive my overtime payment. Can someone please assist me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[heavy garden]

I need to open a ticket about my overtime pay. I worked extra hours but did not get paid. Please help.

[pseudo ravine]

You're in the wrong place

[heavy garden]

Okay

I need to open a ticket about my overtime pay. I worked extra hours but did not get paid. Please help.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[heavy garden]

open ticket

open ticket 🎫

[pseudo ravine]

You're in the wrong place

[heavy garden]

Where can I create a ticket?

[pseudo ravine]

As previously mentioned, we don't know

[heavy garden]

I need to open a ticket about my overtime pay. I worked extra hours but did not get paid. Please help.

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[heavy garden]

open ticket

[pseudo ravine]

You have been told multiple times you're in the wrong place. We cannot help you here. We do not know where you need to go. This is not where you need to go

[heavy garden]

Okay 😭

[glass lichen]

This might be your bosses DM's but it is certainly not here.

[pseudo ravine]

Please do not interrupt, especially if it's a support member assisting

[heavy garden]

Okay thanks 🙏🏻

[pseudo ravine]

@soft delta They are very clearly not in the correct place. Please stop telling them to make a ticket here. We cannot help them

[soft delta]

Oh, sorry. I misunderstood.

[pseudo ravine]

Please ensure you understand what's happening before trying to assist. But if a support member is already there, please do not try to intervene

[soft delta]

Okay!

[glass lichen]

So back to my original question...

Hi what was the steps needed ifI don't see my server in the Ticket Tool website?

I've already kicked the bot. Readded the bot...
Gave it admin permissions

[pseudo ravine]

Please refer to the embed below!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[glass lichen]

That did it. I only need ONE of those roles right?

[pseudo ravine]

Yep

[glass lichen]

Do I have to give the bot Administrator perms?

[pseudo ravine]

It's not required most of the time

[glass lichen]

Got ya

[brisk knoll]

Hii

[agile island]

Hi, I’m trying to make a ticket but it says “I don’t have permission to use this.” Could someone help me and guide me please.

[crude holly]

Hi

Go Dashboard then Permission and check if didn't have a permission i will help you

[agile island]

Ok

[devout drum]

hey if I want to restrict messages that can be seen in a opened ticket how can I do that.. more specifically when I do the /add command those who are added cant see anything before the time they were added?

[old apex]

I have 3 kinds of ticket how do I delete one of them

Nvm I got it

[uncut hedge]

Hola buenas noches quería saber quien me podría ayudar a canjear mi orden ya lo intente bastante y no e podido

[agile island]

I tried to check the dashboard many times and it keeps saying “Whoops, too fast.” I think it might be a bug, and I also don’t have permission to access it. Could you help me or check it for me?

[crude holly]

Ok i can

[crisp plinth]

Hello, I downloaded 8ball poll and also downloaded home league but I can't play it. Please help me, it doesn't matter if it's the paid or free version🥹

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dire trout]

It doesn't link with Digimon Reboot World, does it?

[prime glade]

Opa

[eternal basalt]

'

[violet vessel]

Can u make questions on this bot and ppl need to answer on them or nah?

[grand furnace]

How do I change my bank account to deduct my annual premium From?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[violet vessel]

Can i make more character for question or no?

[tame hemlock]

how can i set a channel for ticket logs

[jaunty tartan]

Why is the bot offline?

[covert swallow]

It isnt

[winter viper]

how do i make ticket tool ping roles with the message it puts when a ticket is created

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@winter viper

[dusk bolt]

Oi tudo bem

Ese é meu ticket presiso da dragon já fis tudo

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[vocal harbor]

How do I make the claim button show up only for certain roles?

[restive condor]

Hey there! That's not possible as per Discord limitations
Buttons are either shown or not shown, but they can't unfortunately be hidden for some

[analog kernel]

Help me create a bot so that they can select roles based on request and need to be approved. Can anyone help?

[urban ginkgo]

Hi

How can I make claim button

I am doing from panel

But it's not working

Please help

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[silent lava]

@urban ginkgo read up

[urban ginkgo]

It's enabled

[silent lava]

Then enable it for all panels and resend it ticket

[urban ginkgo]

Bro it's with premium.....

THAT'S WHY ITS NOT WORKING

[silent lava]

….

[silent lava]

Note: this is a premium feature

[sick tangle]

I have setup ticket tool where u click a button and it creates the chat for u

im curious if i can have this buttin in another category and tickets opened on that button opens a chat in that category? basically to split type of ticket between 2 different categories

[silent lava]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[silent lava]

@sick tangle read above

[sick tangle]

nice stuff

[thin heron]

I added the bot to my server and it says on the site that it's not in the server.

[edgy orchid]

boa tarde

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@thin heron read upove

Above

[thin heron]

None of that worked

I own the server i just created it.

[modern flare]

hi

[bitter fern]

Hi

[modern flare]

when i create a ticket, the claim button doesn't appear

only the close button

[restive condor]

Hi there, claiming is a premium feature

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[bitter fern]

My massege?

Why you delete it

[modern flare]

why it's premium now 😭

[restive condor]

Because it was wrong

[modern flare]

I'm pretty sure it was actually free

[bitter fern]

Naa

[restive condor]

It's always been premium

[bitter fern]

How its wrong bro

İts true

[restive condor]

Yet irrelevant

Please keep this channel for support only. Also ensure you are providing accurate & correct support

[bitter fern]

Ok

[novel swift]

Quick question, is there a way I can set it up for a pannel to @ a role when the ticket is opened?

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@novel swift read tgis pls

[novel swift]

Thank you so much!!

[iron night]

Gave +1 Rep to @silent lava (current: #55 - 59)

[lost solar]

Good evening everyone, I'd like to add the Ticket Tool to submit tickets as if they were complaints, but I'm having trouble configuring it to have the complaint option and other features to make it user-friendly and practical.

[silent lava]

$setup

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[silent lava]

@lost solar this should help

[lost solar]

I've already followed these steps, I saw a server using the Ticket Tool very effectively and I'd like to have the same model on mine, but I'm having trouble configuring it or understanding some of the functions.

[potent island]

Hey

[restive dust]

need help cuz im like why didnt it mentioned me but it says {@vivy} im a bit confused what did i do wrong im tryna mention my role

@silent lava could u help me / somebody pls tysm

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[silent lava]

Use that format

@restive dust there

[restive dust]

do i not hv to do like {@roleid} or just {roleid}

[silent lava]

{@rolename } not for id u would use {roleid }

[restive dust]

i see okay

[restive dust]

and another too actually when i close the ticket is there a way that the bot will dm them and like say tysm for blah blah blah .etc

[silent lava]

Yeah but that’s a premium feature

[restive dust]

i see ok ok tysm

thank u for ur help tho

[silent lava]

Nws anyways did ut work?

[restive dust]

yup i tried it and it did !

[silent lava]

I’m glad do u need any futher assistance tho

[restive dust]

all good for now ill def lyk ! and permission to ping u when in eed help?

[silent lava]

Yes ofc

[novel swift]

Got it to work! Thanks so much!

[iron night]

Gave +1 Rep to @silent lava (current: #55 - 60)

[cinder magnet]

Yo chat how to add bot to my server? I cant invite it causr there is no server

[orchid wharf]

Is it possible to view transcripts

[silk cargo]

Guys, how do I become a staff member??

[scenic plinth]

You apply when applications are open and stop spamming every channel to ask.

[azure needle]

is there a setting to add a two-step OPEN? like an additional, "are you sure you want to open a ticket" message after the initial emoji press? i have a lot of people opening tickets thinking it's a role assign (even with the ticket message clarifying that it wont, its just annoying)

or if anyone knows of a bot that can do this. or even a setting to type a custom word in a channel to open a ticket that way

[hallow dragon]

I want to buy premium yearly, but does premium allow me to customize the bot with my own logo and change its name?

[devout drum]

If I am making forms in my ticket is there a way that I can make it yes or no with a check box or a radial??

[devout drum]

or make it multiple choice

[still sparrow]

How to fix :-

Warning: Claiming isn't enabled

[vernal tundra]

Hello, my computer crashes to a blue screen and restarts every time I turn it on. Could you please help me solve this problem?"

[agile cipher]

I’m looking to join mods permissions on railend

@prime bridge ?

[mental cairn]

Hey why can't I edit panel messages?

Does nothing clicking edit raw or message content

[sour plinth]

open embed editor

below that

[mental cairn]

Is this not a premium feature?

[gilded tinsel]

Question, is the closing DM a premium thing? Since much of the feedback I have seen is that the bot is not giving the a reason for ticket closure.

[rugged lynx]

.

[elfin needle]

Hello Guys,
I purchased one of ur offers inserted the ticket and closed it after it immeadiatly unintentionally and support hasnt contacted me…

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@azure needle

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[silent lava]

@still sparrow

[silent lava]

For the edit raw it’s a premium feature to change there but for msg content it ain’t

[elfin needle]

So nobody gonna answer my question…?

[still sparrow]

Hm

[magic solstice]

Can anyone tell me that ticket tool has dropdown menu or not?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@magic solstice

[magic solstice]

Done after that? how can I edit my current panel

[silent lava]

U see in that pic I sent there is “your panel” choose what panel u want to edit

So what u want now

Like send it ?

[magic solstice]

yup

[silent lava]

Ok now choose ur main panel and click on panel configs u should see a button named send

[magic solstice]

Um how can I add more options

[gilded needle]

i have a server with the ticket bot but for some reason it isnt showing up here

i gave it all the perms it needs

[idle jewel]

Why cant i close tickets?

[frozen garden]

i have a server with the ticket bot but for some reason all closed tickets and new tickets are just one ticket reopening every time

[swift rivet]

Comprei diamante, mais não caiu

[gentle wing]

hi I have a problem with the bot and on the discord for the site it doesn't appear that other discords appear

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[foggy sparrow]

Lea arriba

[foggy sparrow]

Yo padrino!!

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[foggy sparrow]

Read up!!

[gentle wing]

Yo

[foggy sparrow]

Read this

[next mirage]

commen mettre le bot en français sivouplait ?

[humble sequoia]

L'équipe du support Français

Cher client,
Si vous avez besoin d'assistance, veuillez contacter le support Français en ouvrant un ticket.
Allez dans le canal #🎫│make-a-ticket et appuyez sur le bouton contenant l'emoji 🇫🇷

[restive condor]

^^

[next mirage]

mercii

[vagrant violet]

I'm having trouble setting up the escalation... We want the panel to be accessible by higher staff. but when I tried that, it says that the mods don't have permission to escalate
does anyone has any idea on how to do that?

[grizzled summit]

@frigid sleet

$invite

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[fathom field]

I'm having trouble managing a server from the Ticket tool dashboard. I have the bot added in my server and I even tried to reload the website and sync my servers but everytime I try to do that it says "Try again in a few seconds".

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@fathom field

[fathom field]

alright thank you I will try that now

[iron night]

Gave +1 Rep to @silent lava (current: #55 - 61)

[fathom field]

That did the job thank you again @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #54 - 62)

[gentle wing]

.?

[covert edge]

ive invited ticket tool to my server and it is there but when i go to the dashboard my server isnt in servers with ticket tool or servers without

can anyone help

also ive used the bot before in another server but idk why this is happening now and not then

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@gentle wing @covert edge

[covert edge]

ah thanks

[iron night]

Gave +1 Rep to @silent lava (current: #54 - 63)

[gentle wing]

Okk good

[inland halo]

السلام عليكم

[silent lava]

$articket

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[frosty finch]

Hello

I was wondering how edit the message when you first open a ticket and have it ping a certain role

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@frosty finch

[frosty finch]

Thank you

[iron night]

Gave +1 Rep to @silent lava (current: #54 - 64)

[scenic marsh]

Is there a way to fix the ticket bot? It has owner role and admin perms but my support team and additional team configs refuse to work no matter what

[frosty finch]

It is showing the ID rather then the ping

Do I have to put it in a certain code?

@1496018167221456996 will be with you shortly.

That's how its showing

[silent lava]

What format u used

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[silent lava]

Use this

[frosty finch]

Thank you

[frosty finch]

Can you add custom emojis to tickets

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[silent lava]

Ngl it’s missing

[jolly terrace]

How to reply in the help ticket?

Service agent replying in embeddings but i cannot ?

[pseudo elbow]

[worthy oracle]

hii, im having issues with the bot sending tickets to the top of the channels, despite having it configured to go to a specific category, the bot has all permissions so idk what im doing wrong :')

[cinder magnet]

is there a required specific hashtag to use?

[foggy sparrow]

Hashtag for what?

[final kettle]

Boa noite!

Tem alguns ADM abusando de poder

Dando ban sem motivos algum

Gostaria de abrir tikit contra-o

[signal inlet]

I was unfairly banned! I don't use scripts or anything. I believe the problem is that someone used cheats on the same internet network as me, and the system blocked the IP address of the entire house/internet connection. I don't have any...

[silk cargo]

Oi boa noite gostaria de saber como faço para me inscrever como staff

[south jackal]

hello
When the user opens a ticket, all staff with the support role can see it, but when someone claims it, only the administrators can see it, but not the rest of the staff.

Where can I change those permissions?

[soft delta]

Yes

[soft delta]

Dashboard - Panel configs. Then, change it.

[lime karma]

yall im tryna add ticket logging. I added the new channel, gave the bot perms and set it up correctly in the dashboard i think but no tickets are showing up

[proper chasm]

I added Ticket Tool to my discord but its not showing up within the dashboard. It is within the server and I have administrator permission as well. It is just the dashboard not showing the server I invited it to, even if i hit sync servers or refresh the page itself.

[near tangle]

Man I got ban yesterday.. I created a ticket but didn't show up from the bot that "send"

[frosty finch]

Hello

[soft delta]

Heyy

[frosty finch]

How are you

@server mod

[soft delta]

Sad 😢

[frosty finch]

@lunar solar

[frosty finch]

Whyy

[soft delta]

I got scammed 😭

[frosty finch]

Oh noo

#💬│general-chat

[torpid crystal]

guys someone help me when i like try to delete one of my panel like when i try to save it it says major config mismatch and when i type commands like /panel or anything it says the application did not respond plz help

hello someone there?

help plz

is there anybody here?

where is evryone?

bro why is there nobody here

y there nobody here

bruh

[lusty tide]

can u show a screenshot

[torpid crystal]

okay

but its not liek a screenshot thing it kight take a video for u to understand

[blazing jasper]

hi guys

can someone teach me how to manage ticket tool bot?

wheren ever i created the ticket report something something appear

[blazing jasper]

i want another

@torpid crystal

@worldly helm