🆘│community-support

[iron night]

Gave +1 Rep to @lilac totem (current: #451 - 1)

[lilac totem]

[autumn wedge]

I am one of those who win the giveaway sir

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[rugged solar]

peeps how do i enable claiming..

[humble sequoia]

Claiming Options

Claiming allows you to change the ticket name, category and permissions. To use it you have to enable it first on your Dashboard > Panel Configs > Claiming

Note: This is a premium feature

[scenic forum]

@rugged solar read above

[rugged solar]

@scenic forum do i need to pay for this feature ?

[scenic forum]

yes

[rugged solar]

another question, I want to like make it that when someone opens a ticket, it pings a certaint role to come check, how do i do that.

[scenic forum]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[bronze ermine]

Heyo,

I was wondering how I assign all tickets to specific roles, for example I have a admin rank who doesn't have full admin permissons on my server, but I do want them to access the tickets without having to manually add them each time. Is this possible with the free plan?

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hi there! Of course, see above please ^

[bronze ermine]

Thanks for the quick response Dan, have a lovely Sunday!

[restive condor]

You too!

[rugged solar]

quick question, i have 2 different pannels in my server, is there a way that for example one is player reports, when that specifc ticket opens it says player-report ticket 002 or smth along the lines so its clear which ticket it was for

[restive condor]

Hey there! Yes, but custom ticket names are a premium feature

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[rugged solar]

another question, when a ticket is opened, how do i make it go to a different category, for example when its opened its in a different place if you know what i mean.

[rocky heart]

Can someone explain this to me?

[scenic forum]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[rocky heart]

I put some dropdowns but when someone opens the ticket the staff can't see which option they have chosen

[rugged solar]

@scenic forum i rlly dont understand this bit

[scenic forum]

Not sure what confuses you
its a step by step guide

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[restive condor]

Hey there! 👋
You could include which ticket option they used in the ticket message
Dashboard > Panel Configs > Messages > Edit Ticket Message

You could also make one category for each ticket option and have each ticket type go to a different category. (Dashboard > Panel Configs > Category)

With premium you can have even have custom ticket names, so each ticket option has something indentifiable in the ticket name (eg. report-ticket-###) , or even colour code each option with emojis

[pine tide]

Hello! What are the benefits for ticket tool premium?

[restive condor]

Hi there, see below please

[humble sequoia]

<:premium:662032717906444329> Premium Perks

Faster Premium Bot
Automatic Transcripts
Full Customization
Direct Messages
Ticket Automation
Thread Style Ticketing
Premium Support
Scheduled Panel Availability
Integrations
Claiming
Advanced Ticket Statistics

You can purchase premium here:

https://tickettool.xyz/premium

Price

$7.99 - Monthly
$66 - Yearly

[rugged solar]

like the variable.

when i enter it, it doesent acctually do the ping

[scenic forum]

You have opened a ticket therefor im not allowed to assist you anymore
Please be patient inside your ticket

[zinc sand]

Can anyone help me by making a ticket in my server

[slender minnow]

Sure

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[slender minnow]

@zinc sand go through the resources ^

[desert zephyr]

It says application not found when I do /setup

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[dusty vapor]

How do I make it so ticket tool automatically closes the ticket after 10m of inactivity

[silent lava]

That’s a premium feature

Wanan know how

[dusty vapor]

Okay how do I add moderator to the ticket so they have access to all the tickets and they can close open and delete

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[silent lava]

@dusty vapor

[dusty vapor]

Okay and how do I make the prefix $

[silent lava]

It’s by default $ for all servers no?

[dusty vapor]

Let me try

[dusty vapor]

Okay how do I make it so after ticket automatically closes it automatically deletes the ticket as well

I run a server where so many people open tickets and closed tickets start popping up on open ticket category

[silent lava]

As I told ya it’s a premium feature called automation

[dusty vapor]

I know i wanna buy premium but does it contain that as well? Where after closes 5m of inactivity it automatically deletes too

[silent lava]

U set everything by urself

[dusty vapor]

U will help me if I buy premium? Cause its complicated on panel

[silent lava]

Gotchu

[dusty vapor]

I got premium now

so what's the first step to setting it to 5 minutes of ticket open it automatically closes

@silent lava

[restive condor]

Dashboard > Panel Configs > Automations
Please create an advanced automation, using the ''Check for Message' trigger

• If a message is NOT found
• from: Ticket Owner
• for: 5min
• Once & Stop
• Close Ticket as the action

That will close the ticket automatically if there are no messages from the ticket owner during the first 5 minutes

[dusty vapor]

Okay i disabled two step close which means if ticket gets closed it automatically deletes right?

[restive condor]

That's right

[dusty vapor]

What do I press

[restive condor]

The green ''Add Automation'' button please

[restive condor]

Now follow here ^

[dusty vapor]

I wanted to make it like if someone opens a ticket and doesnt say anything in it for 5 minutes then it automatically closes the ticket

[restive condor]

Yep, please follow my instructions to configure that

[dusty vapor]

Ok so trigger set to owner leave?

[restive condor]

Trigger: Check for Message

• Check to see if a message: a message is NOT found
• from: Anyone/Everyone
• for: 5min
• it should check: Once & Stop
• if a message is NOT found: Close Ticket as the action

[dusty vapor]

Did i do it correctly?

[restive condor]

No, see here what to select for each line ^

[dusty vapor]

Oh but thats for ticket owner I want it so when people open ticket it closes cause they didnt say anything in it

[restive condor]

Ah, so if your staff says something but the ticket owner doesn't, you'd still want to keep it opened?

[dusty vapor]

Yes

[restive condor]

Alrighty, then see here once again for the updated version

[dusty vapor]

As long as before 5 minute the staff or guy opening talks it remains open

[restive condor]

You still have incorrect fields

[restive condor]

Perfect

[dusty vapor]

Okay thanks so much brother

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3044)

[restive condor]

No problem!

[red stratus]

How do I renew my stick

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[finite merlin]

How do you close a ticket that’s been opened and not have it count like kind of if can it somehow end up being like a test ticket?

[sick knot]

Why

[radiant valve]

Can you run /debug please

[uncut trellis]

hii! can you please make your website more clearer by adding some colors or something like that to make it easier to see whether it's a win or a lose, I often get confused because you have win and lose on opposite sides of the page than other websites do and then I accidentally accept a pet even though it's lose because it confuses me.

[sick knot]

Ok eait

[plush frigate]

How to fix this i get this always when i try to create the ticket

[sick knot]

Guys...

[daring mantle]

Hey do you thinks its possible to close multiples ticket at same time ? Or make a timer .. like 2 days after ticket opened he auto delete

[silent lava]

Youre discord rate limited
So you gotta wait to wait

[plush frigate]

I waited like 2h alredy

[silent lava]

Dashboard > Panel Configs > Automations
Please create an advanced automation

Trigger: Check for Message

• Check to see if a message: a message is NOT found
• from: Anyone/Everyone
• for: time u want
• it should check: Once & Stop
• if a message is NOT found: delete Ticket as the action

Btw that’s a premium feature

[silent lava]

It’s not up to me jt wait for ur discord comes up

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@sick knot

If still doesn’t work jt

@sick knot

[daring mantle]

It will be automaticly added to all different ticket ?

[silent lava]

No set every panel

[daring mantle]

I changed panel but config is already done in all

[silent lava]

I mean u gotta change for every ticket u got

[daring mantle]

But if i change in one it change to every other ?

[sick knot]

tyyyyyyyyy brooo

[silent lava]

Nah jt for that ticket

[daring mantle]

Oh ok thank you bro

[silent lava]

Nws mate

[daring mantle]

And for my current ticket do you know what will happening ?

[daring mantle]

If i do /automation stop on the ticket it will be only stop it for the current ticket ?

[radiant valve]

Make sure it has the View Channel, Send Message and Embed Links permissions in that channel

[silent lava]

Automations can be stopped, by running the / automation stop command inside the ticket you want it to stop in.

[silent lava]

He’s alr been helped btw

[cosmic magnet]

Привет 👋

[tardy wagon]

hello, what variable do I input when i create a custom command made to close the ticket on its own?

[cosmic magnet]

I don't use a token.

Bro

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[restive condor]

Hey there1 You can't close tickets with custom commands unfortunately. Use the /close command please

[radiant valve]

I was helping him btw

[wanton leaf]

how do i set it up like this with the free ticket tool

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

@wanton leaf

[wanton leaf]

thank you

[void zinc]

حد عربي هنا؟

عندي مشكله

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[uneven lance]

How do I become a part of the staff team?

[humble sequoia]

How do be I become a Support Member?

You can become a support member in 2 ways:

1. You can be really active in #🆘│community-support gain <@&799500225579712543> role and get chosen by a Manager
2. You can apply VIA our applications that would be sent in #📣│server-news

We currently have Support Teams for the following languages:

:flag_us: English
:flag_jo: Arabic
:flag_fr: French
:flag_de: German
:flag_es: Spanish
:flag_br: Portuguese

[scenic forum]

Read above

[uneven lance]

Thanks

[rose rune]

How to edit ticket questions when someone tries to open one

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@witz.pt

[haughty acorn]

Comprei um pacote no jogo e n recebi os itens

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[dusty vapor]

How do I check how many $claims did the person do for tickets

Like if someone did $claim i wanna see how many tickets he completed

[solid fog]

how can i add a panel to a pre-existing embed ?

[scenic forum]

On the dashboard via the statistic page

[scenic forum]

With the update button on the dashboard that should be possible, yes

[solid fog]

yay! do you know how?

[scenic forum]

Update the panel on the dashboard config
Once that's done go to the main panel config page and press update at the very top

[solid fog]

like this?

sorry i dont know much about this bot 😓

[scenic forum]

Like this yes

[carmine pawn]

Uh can anyone help me with this

Why can’t I appeal

It says I have no permission but for what

[solid fog]

when i tried it, it looked like this

[scenic forum]

Because thats how your ticket panel is setup

[solid fog]

i'm confused 💔

[scenic forum]

Elaborate what EXACTLY youre trying to do or want it too look like

[solid fog]

i'm trying to make it so the drop down menu is on a seperate embed, not a panel by ticket tool. like this server has

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[scenic forum]

@solid fog read above for the dropdown setup

[carmine pawn]

What kind of permission do I need to use it?

[solid fog]

i'm sorry it doesn't really help💔 that's for adding it to a new panel / embed, i would like to put it on a pre-existing one

[scenic forum]

Are you staff on the server?

[carmine pawn]

No

[scenic forum]

Then theres nothing we can assist you with

[carmine pawn]

Oh

So it needs to be a staff for permission to close the ticket?

[scenic forum]

No idea what their staff has setup

[carmine pawn]

Thanks for the help anyways though

[scenic forum]

To have it directly attached you need to have the embed be done by ticket tool
However you can just send the dropdown with the embed removed but that would ALSO require you to setup a dropdown menu

[solid fog]

with the server i showed they used Sapphire for the embed

[humble sequoia]

Integrating an External Bot x Ticket Tool <:TicketToolGold:1073948897673748490>

Integrating Ticket Tool with an external bot allows you to customize your server's Ticket System further!

1. The external bot must output the $new or $ticket commands with the user's ID to start a ticket. Preferably in a private channel.

Eg. $new 12345678901234567890

2. Your ticket panel must be Command Style enabled

3. You must whitelist that bot's ID in your Dashboard ➞ Server Configs ➞ Bot section.

Otherwise Ticket Tool will not react to the command and a ticket will not be created.

4. If you'd like to include a reason in the command usage, feel free to do so after the user ID.

Eg. $new 12345678901234567890 Your reason goes here
This reason can then be shown anywhere in the Ticket Message with the {create.reason} variable

** Note:** If you have changed Ticket Tool's default prefix ($) please ensure to amend the prefix for the $new or $ticket commands.

Eg. If your prefix is -, then what you're looking for the bot to use is -new or -ticket

$botintegration

[scenic forum]

@solid fog refer to the embed above
Fair warning its going to become really complicated if youre planning to use multiple ticket types

[lament oriole]

Why can’t I update my age verification

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[graceful kelp]

Hey bro what perms do I need to see the dashboard of ticket tool
I am an administrator of that server then also I can't see the server in the list at the website

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[graceful kelp]

K

[bright storm]

can I give someone else access to edit the bot if I own the server

[graceful kelp]

I am level 4

[scenic forum]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard.
The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[scenic forum]

then relog

[graceful kelp]

K

[normal lava]

Hey how can I give permission to use the commands of the bot to others ?

[scenic forum]

Dashboard -> Command configs

Setup the commands as you like

[normal lava]

Alright

[scenic forum]

Anyway i will SLEEP now
So if you require further help
Please be patient until someone else arrives or #🎫│make-a-ticket

[bright storm]

login with discord isn't working but that just might be my wifi

[bright storm]

only I can

[normal lava]

Do it

[bright storm]

go to server

[graceful kelp]

How can I make the ticket bot to dm the users when the ticket is closed with reason if specified

[queen magnet]

how do i add ticket tool to my server

[humble sequoia]

Ticket Tool Invite & Support

Ticket Tool - Support Server
Ticket Tool - Bot Invite

[silent lava]

@queen magnet

[tired moat]

@placid girder

Any person her who can help me

[ocean brook]

Hi

[abstract copper]

If my ticket premium was gone, would it change the ticket tool profile?

[silent lava]

U could use /botswitcher jt to check ur status and yeah it would change

[abstract copper]

Oh alright, thank you

[iron night]

Gave +1 Rep to @silent lava (current: #60 - 41)

[merry cargo]

erm for some reason every command i run except for /premium returns with "the application did not respond"

[scenic forum]

Show a screenshot of what premium returns

[merry cargo]

its normal but every other command just doesnt work

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[merry cargo]

o ok thx

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 914)

[paper yacht]

I keep adding the bot but when I go back to the website it says I haven't added it

[scenic forum]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in page
You need one of these 3 things to access the dashboard.

Note:

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   ⚠️ You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server
   You don't have access to the dashboard if the bot's response is:

- @User is permission level: 0 (User)

[urban phoenix]

Why i cant mention the role

Undefined

[scenic forum]

<@&RoleID>

[snow bramble]

This happened to me yesterday any help?

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[scenic forum]

Read above

[lament warren]

@scenic forum help me

[humble sequoia]

@lament warren, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[scenic forum]

Also don't ping me.

[lament warren]

oh ok

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[lament warren]

help me to creat a ticket bc i always go to link only go to my old server

[pseudo ravine]

Please stay in your ticket

[steel kraken]

Je vais prendre un boost pour bo7 multi c'est possible d'avoir une session quand s'il vous plaît ? Je vais prendre le boost sur captainboost.app

[humble sequoia]

⚠️ Vous n'êtes pas au bon endroit

Nous offrons un support pour le bot Ticket Tool et nous ne pouvons pas vous aider avec d'autres problèmes hors du bot.

- Assurez-vous de contacter l'équipe d'assistance appropriée, s'il vous plaît.

S'il n'y a pas d'autres éléments en lien avec Ticket Tool en quoi nous pouvons vous être utiles, veuillez fermer le ticket.

[haughty acorn]

#sos comprei um pacote no rio Rise e n recebi os itens pode me ajudar

[misty gazelle]

How to change bot Profile?

[humble sequoia]

<:NewIcon1:1018858809541804124><:NewIcon2:1018858813266333706> Ticket Tool Custom Avatar <:Premium:1192403074157912144>

You can now change: Ticket Tool's profile picture; nickname; banner; and bio, to make it your own!
To further customize the bot's appearance, please head over to your Dashboard ➞ Customize Bot, from there, you will be able to upload a profile picture and banner, and edit the bot's biography.

You can change the bot's nickname by right-clicking on the bot's profile, in the user list, on your server, and clicking Change Nickname.

Note: This is not a whitelabel, but rather a personalized instance of Ticket Tool for your server only. It is not an individual bot for your server, and it will behave and appear like Ticket Tool outside of it (i.e. in DMs). Our Development Team continues to explore ways to release white labels, this is your own custom bot!

$avatar

[misty gazelle]

Where to get the redeem code?

[scenic forum]

You dont via normal means

Codes are primarly used for crypto premium purchases

[misty gazelle]

Okay.

[haughty acorn]

#📣│social-media-posts comprei um pacote no rio Rise e n recebi os itens me ajuda ou devolve o dinheiro

[alpine sorrel]

i cant setup the bot

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[latent dawn]

Refer to the embed above

[amber bay]

How do i use the bot to create like a server application quiz kind of this?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[scenic forum]

@amber bay read above thats the closest thing

[amber bay]

Okay I think I got it. How do I make sure the application has to be filled out immediately for anyone joining the server, and a requirement for anyone wanting access to the channels?

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[scenic forum]

@amber bay read above

[amber bay]

Yeah i dont think i did it right. I had a server member test it, but nothing happened when he pressed "create ticket"

[scenic forum]

Its impossible for nothing to happen
What error do they receive

[amber bay]

Its just a small block that says "Support will be with you shortly. To close this press the close button"

[candid sentinel]

added the bot to a discord im admin in. keeps saying i dont hav epermission to access the server on the dashboard. only this server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@candid sentinel

[candid sentinel]

bot says its not responsive. have readded and tried several times

[grizzled summit]

Hey there @candid sentinel I am going to direct you to our support team to provide assistance in #premium-tickets.

We are more than happy to help.

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[queen magnet]

where are the tickets

[restive condor]

Hi there, what exactly do you mean?

[queen magnet]

setting my thing up where they hsve to write why they are opening tickets and what ticket they sre opening

[restive condor]

Are you trying to configure that?

[queen magnet]

to be honest i dont know what configure mean

[restive condor]

set up

[queen magnet]

oh yes

if you would like a photo i could send it

[restive condor]

Sure, that can help

[queen magnet]

Something like that

[restive condor]

Perfect, and then you're looking to have a form after they have selected which option?

[queen magnet]

yes

do i need premium for it?

[restive condor]

Nope. So firstly, you will need to create one different panel for each dropdown option

Then see below how to make your dropdown menu

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[restive condor]

Let me know if you have any questions & when that's done!

[queen magnet]

that is extremly confusing

one minute

let me read

[restive condor]

Of course

[rocky heart]

After authorizing the form and updating the message, the form does not start.

[queen magnet]

yes i do not get it

[restive condor]

Hey there! Please ensure you enabled the form for the correct panel(s)

[restive condor]

No worries, is it ok if I move you to a ticket?

[queen magnet]

alroght

alright

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[worn tendon]

hi

so uhh... i got ticket tool in one of my servers so that i can age verify people by sending them a ticketed channel where a mod can check their ID to amke sure they're an adult. but my new members cant see the tool despite being able to view the channel. how do i fix this?

[restive condor]

Hey there! Please give the everyone role the READ MESSAGES HISTORY permission in that channel's permissions

[worn tendon]

ok

[vale agate]

الو

hilp

help

@humble sequoia

[tropic magnet]

Hello everyone, I have a problem with the ticket tool bot, it is on the server and has all the permissions, but I can't see the server where the bot is on the dashboard.
I am the server owner.

[vale agate]

وش

[restive condor]

Hi, what's wrong?

[restive condor]

Hey there! Please try the steps below

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[vale agate]

ماعرف انجليزي

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[vale agate]

@restive condor How do I activate the ticket?

[restive condor]

Please wait on your ticket to be replied to

[vale agate]

What is the command to activate it?

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[tardy grotto]

How to make a ticket tool to get unban in a game ???

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[worn tendon]

it still didn’t work for my newcomer friend. is there anything i can do?

[restive condor]

Could you screenshot what exactly does it show for them

[arctic flame]

Hello I Wanne get a Deluxe packet but no one answet me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[cobalt yew]

Why is the ticket support so slow?

[restive condor]

You've waited a whole 1 minute 30seconds mate

[cobalt yew]

Ik...

Washiez support is faster....

@restive condor

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[nova nimbus]

Why i cant claim ticket

[foggy sparrow]

What do you mean?

[wary marlin]

i have a question

how do i give someone perms to see every ticet without doing it individuall

y

[pulsar ridge]

alr I am dumb how do I change this text

[restive condor]

Moved to Ticket

[restive condor]

Hey there! See below please

[humble sequoia]

**Panel Message**

The panel message is where people react to make a ticket. To customize it head over to your Dashboard --> Panel Configs -> Panel -> Edit Panel Message

[whole mica]

I've been getting this message in my server ever since I've added the bot, I've moved it higher on roles, readded it, changed perms and this still keeps happening. Can anyone help me

[pulsar ridge]

Thank u btw haha so many buttons I just got lost.

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3046)

[wary marlin]

?

wdym

[sharp trail]

what can i do if i dint receive mypay from january

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wary marlin]

could some of the mods please check my ticket im really confused on what to do #1493361191412695182

[grizzled summit]

Hey there. Our Support Team will be with you in a reasonable amount of time. It has been seen and will be replied to.

[wary marlin]

thats fine its just been like 20 mins thats why im writing in here

thanks

[humble sequoia]

Message from Grandpa Devツ

__Reminder: Our Ticket Tool Support Team is volunteer-based. __

The Ticket Tool Management Team is offered a monthly stipend as independent contractors for their management areas of Ticket Tool but the Ticket Tool Support Team is offered a gift each year as a token of our appreciation for volunteering their time.

Our dedicated staff team works hard to address your queries and concerns, but please remember that they respond as and when they are available.

We understand that you might need prompt assistance, and we strive to provide timely support. However, given the volunteer nature of our team, there may be times when responses are not immediate.

Your patience and understanding in this matter are greatly appreciated. We are here to help, and we will get to your queries as quickly as we can. Thank you for your continued support and for being a part of our community.

Best regards,
@upper flower

Ticket Tool Support · Apr 13, 2026, 9:43 PM

[grizzled summit]

I understand. Please see this message from our CEO. A Support Team member will be with you in a reasonable amount of time.

[next prawn]

hii!! working on implementing a better ticket system (using this bot ofc), and came in a problem. i came here to ask for some help; is there a way to make the tickets continuously? without setting the panel set count.

a for example is basically i do want the new panels to count up the ticket number the old panel is using (for example, ticket 671 in old panel, I'd like to the new panel to keep counting to ticket 672 and up if that makes sense)... since the new panels starts on 0 and theres no way to continue up from the old panel's counting. Or is it not possible?

we would like to keep the reports and the logs on check.

[restive condor]

Hey there! You can use the "SET COUNT" button on the Dashboard for that

[next prawn]

oh no, I think i explained a bit too wrong. Apologies.

yea, i do get that by setting up the set count, but i mean isnt there a way to have it counting up automatically? for example, if there is like, 3 panels, two of them being 0, other being 238. since we are working on changing on the ticketing system in a server, can the new panels count up without having the channel count being the same?

like..
ticket 371 in category 1

ticket 371 in category 2

this is what I mean, and id like to have it continuously count up in different category like;

ticket 371 in category 1

ticket 372 in category 2

if there isnt any a way to automate the counting up other than using SET COUNT, thats understandable.

[restive condor]

Oh, no, that's not possible unfortunately. Each panel has its own count

With premium you can do custom ticket names so each panel has a different formatting/name before the count

[next prawn]

okay, thank you for the help!

[fluid wasp]

hello!
is there any tutorial on how to set up the bot?

not even the bot wants to help me😭

[fluid wasp]

im watching a tutorial rn ty all for the help couldn t have done it without you!

thank @fluid wasp

[fluid wasp]

nah but seriously why did i get no help from anyone yall just hate me like that?

[grizzled summit]

Hey there. This is our community support channel where community members can provide assistance at their own discretion.

Getting mad for someone not doing something they don’t have to do will not entice someone to assist.

If you would like assistance from our support team you may #🎫│make-a-ticket but you will need to be patient as they are volunteer based and will help when they are available.

[fluid wasp]

okay I just thought that if a staff member responded to the other guy i can get one to
sorry for any trouble-i thought making a ticket was a bit too much for a problem this small😝

[grizzled summit]

All good. Our support team assists in here periodically, but our primary means of contacting our team is via our ticket system. We want to help you with what you will be using so you see it in action 🔥

[prisma sigil]

hello

anybody knows why it’s doing this

[fluid wasp]

yes thank you have a nice day (it s 3am for me...)

[iron night]

Gave +1 Rep to @grizzled summit (current: #42 - 106)

[fluid wasp]

happened to me too

are tou sure the bot has acces to the channel?

or right to speak?

[prisma sigil]

yes

let me try something

[fluid wasp]

go to the dashboard edit somethings and go to the "send" button

thingy

that usually works

[light void]

WHAT DO I DO

[worldly aurora]

Hello admin I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[solid fog]

where is the monitor channel setting on the dashboard?

[wild spire]

do you mean for the command style?

[lament warren]

how can i fix my ticket please someone help me

[spring isle]

You must have all permissions enabled in roles

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[copper creek]

hi

How to create a ticket

[obtuse marsh]

I can help I can make you full system as you like

[warm drum]

CAN YOU UNBANN ME FOR ELITE SCRIMS SERVER PLS I AM SORRY TO GREEFING

[solid fog]

yes- i was watching a tutorial and i ran into an issue similar to the one described in this persons comment. i did however look for the monitor channel setting and it's on, but it's still not creating tickets.

[devout jungle]

does anyone else get "The application did not respond" when using /panel on their server? Is it broken rn?

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@devout jungle

[earnest forge]

Ive invited the bot to my server but its still displaying "invite" on the dashboard even after refereshing

[silent lava]

Refer from the embed above

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@earnest forge

[muted mason]

I cant get access to the dashboard for the bot but the owner gave me the perm that is higer

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@muted mason

[red spindle]

yall i already gave permission to the bot to my discord acc and the server but the server doesnt appear on my dashboard

and i already have the owner role but the bot says permission level 0

<@&1041059309561323560>

[foggy sparrow]

Please do not ping staff, that is a surefire way to get warned

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[foggy sparrow]

And follow the indications above!

[glad dawn]

I need help

Hiw do i delete a panel

[scenic forum]

By pressing delete on the dashboard at panel config

[glad dawn]

Huh

[cosmic moth]

yo can someone help me

[scenic forum]

which part is confusing you?

[glad dawn]

Config

[cosmic moth]

so like I made a drop down style and added everything on the main panel but when I create a ticket by drop down method i need it to create the ticket on the category i want

for every drop-down variables is that possible

now when i open its comming to the top saying not arranged somthing

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[mental prism]

hey, I enabled 7 day free trial for the bot but it wont let me do anything that is behind the paywall

[scenic forum]

Press at the top left

[mental prism]

legend

thank you happy

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 915)

[glad dawn]

I need help

[humble sequoia]

@glad dawn, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[glad dawn]

Like how to add why do you want ti create a ticket

[scenic forum]

Via panel message?
VIa Forms?

[glad dawn]

1. How to delete panrl. Let do that first

[scenic forum]

By pressing the Delete button at the panel config screen

[glad dawn]

Where

[scenic forum]

At the dashboard

[glad dawn]

Is the config

.

Kk can u di that fir me

[scenic forum]

No
We can only guide you

[kind wing]

how do i give someone permission to see tickets? i want my moderator to be able to see them but idk how

[scenic forum]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes.

[kind wing]

ty

[muted mason]

How deos my permissions level change

[scenic forum]

By receiving a dashboard role or administrator

[kind wing]

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 916)

[muted mason]

How my owner need help it l

[scenic forum]

Dashboard Roles

Any role you put there will have full access to the ticket tool dashboard.
The server owner and users with admin permissions already have access to the dashboard.
Be careful of which roles to put here

[muted mason]

@simple coyote here

[simple coyote]

?

[muted mason]

Above me

[simple coyote]

I am gonna eat now@muted mason .I will see later

[formal dirge]

Why does it say I have a ticket created when I don't?

@scenic forum

[foggy sparrow]

Please don't ping staff, nor happy

[muted mason]

I got the the role but still don't have acces

[glad dawn]

Erm

[muted mason]

Yea

[glad dawn]

Uhh

[muted mason]

I dont understand

Why it hates me

[muted mason]

Just start over

It works

[glad dawn]

Kk

[muted mason]

Any luck?

[glad dawn]

Can u do it

[muted mason]

https://tt.bot/dashboard

[muted mason]

I can login

Help i got the role for it

[scenic forum]

you dont

[muted mason]

...

[scenic forum]

They need to give you administrator or a dashboard role

[muted mason]

They been gave me the role

[scenic forum]

Thats support team roles

not dashboard roles

[muted mason]

..

How psl tell me

[scenic forum]

I did

[scenic forum]

right here

[muted mason]

Thx

[iron verge]

عرب؟

[mental prism]

one more question, when someone creates a ticket it doesnt automatically add the support staff in the ticket, any ideas?

@scenic forum I count on you xD

[scenic forum]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes.

[mental prism]

they are there but it wont add us to the ticket

[scenic forum]

test it with new tickets

[mental prism]

i did, doesnt work sadly

[scenic forum]

Then you have more than 1 panel

and didnt add it to the right one

[mental prism]

ahaaa, lemme see

[mental prism]

nope just 1 panel

[scenic forum]

Can you show

[mental prism]

just 1 panel

[scenic forum]

youre using normal tickets or threads

[mental prism]

ummm it opens a new thread when u create a ticket

yea its a thread

[mental prism]

I could kiss you

thank you

thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 917)

[glad dawn]

K

Where do i delete it

[jovial dragon]

hi everyone. can someone please assist me with setup on Shxdow BO6/BO7. i am new here

[foggy sparrow]

Wrong server

[jovial dragon]

which server do i need to go to

[foggy sparrow]

We don't know; but not here

[surreal tusk]

is the bot down

[silent lava]

No

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@surreal tusk check above

[glad dawn]

How to delete a panel

[silent lava]

Either by the button after closing or in the ticket $delete

[glad dawn]

K dint see it

[covert swallow]

Thats how you delete a ticket not a panel

To delete a panel go to your dashboard, then to panel configs and select the panel in the dropdown, and then click the red "delete" button

[tawny marlin]

How to this like exact ticket

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@tawny marlin

Gotchu up there

[tawny marlin]

Ty

[halcyon oak]

Hi how am I able to see the tickets that have been made

Everytime someone makes a ticket I am unable to view it

[silent lava]

R u server owner

[halcyon oak]

Yes

[silent lava]

#🎫│make-a-ticket they can lead u

[tawny marlin]

What do they meant by "> Failed: Invalid Form Body components[0].components[3].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji"

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[silent lava]

@tawny marlin

[tawny marlin]

Ty

[iron night]

Gave +1 Rep to @silent lava (current: #60 - 42)

[sweet hazel]

يا اخوان لما اسوي امر يطلعلي كلام احمر وعلامة تعجب شالحل؟

[humble sequoia]

ما هي الصلاحيات التي يجب أن أمنحها لـ Ticket Tool؟

عند دعوة Ticket Tool لأول مرة إلى خادمك، يجب أن يمتلك الصلاحيات الموضحة أدناه لضمان عمله بشكل صحيح:

عند تخصيص الصلاحيات للمشاركين المختلفين في التذاكر، تأكد من أن Ticket Tool لديه نفس الصلاحيات التي تريد أن يمنحها للآخرين. يمكنك معرفة المزيد حول ذلك من هنا.

صلاحيات مفقودة
هذا الخطأ يحدث بشكل مباشر نتيجة فقدان البوت لبعض الصلاحيات كما هو موضح أعلاه. عند مواجهة هذه المشكلة يفضل إتباع الخطوات التالية:

• استخدم أمر </debug:1029783024264564765> للتحقق مما إذا كان البوت يفتقد إلى صلاحيات أساسية للرتبة أو القناة.
• قارن بين الإعدادات الخاصة بالكتاجوري/القنوات وبين صلاحيات رتب البوت للتأكد من عدم وجود صلاحية مرفوضة تُعيق عمله.
• إذا لم تستطع حل المشكلة بنفسك، تواصل مع <@&540295656720302081> ليقوموا بإرشادك خطوة بخطوة.

مصادر إضافية

• إذا كنت ادمنستريتور في الخادم وتريد أن تفهم أكثر كيفية إعداد صلاحيات الخادم، ننصحك بزيارة قاعدة معرفة دعم ديسكورد
• إذا كنت مطور بوت وتهتم بالهيكل الداخلي لصلاحيات ديسكورد، ننصحك بقراءة هذا الجزء من وثائق مطوري ديسكورد

ملاحظة هامة

- إعطاء صلاحية Administrator للبوت ليس مطلوبًا، ولا ننصحك بذلك إطلاقًا إلا إذا كنت تحاول فقط استكشاف مشكلة في إعدادات الصلاحيات الخاصة بك.```

[silent lava]

@sweet hazel

[weary needle]

i need help of ticket tool not responding

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[west hinge]

My WeChat account is verified, but the verification came back as if I were underage. I didn't know this and made in-game purchases, resulting in a facial recognition ban! I'm looking for help. Can anyone tell me where to go and who can help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[vivid wasp]

I put Ticket Tool on a server but even if I refresh the servers I don't see it.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@vivid wasp

[peak palm]

Hello everyone 👋

I’m reaching out here because I added the bot to my server, but it simply doesn’t show up in the dashboard for configuration. I’m not sure why.

Can anyone help me with this?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@peak palm

[peak palm]

I’ve already tried that, but it still doesn’t work.

[little yoke]

We've set up ticket tool with the support role being @staff, and only the support role is given permission to use commands such as /rename or /closerequest

However, I have someone who is able to use these commands despite not having the staff role?
Any ideas?

[peak palm]

can you dm me

i from brazil my englsh is bad

[peak palm]

not work bro

´´O DONO´´ its lv6

[silent lava]

can u try to relog again

[humble sequoia]

https://tickettool.xyz/manage-servers

[peak palm]

ho yes

thanks bro

[glad dawn]

How to delete a panel can someone send me a vid on how

[silent lava]

To delete a panel go to your dashboard, then to panel configs and select the panel in the dropdown, and then click the red "delete" button

[glad dawn]

Wdym dropdown

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@glad dawn

[glad dawn]

Cab u send me a video how

[fierce osprey]

im creating a panel and when i try to send the ticket link it says the channel dose not have permission to veiw or speak

[silent lava]

Can u jt go into ur dashboard and then panels config and click on the dropdown then the panel u want to delete

[fierce osprey]

where do i find its permissions

[glad dawn]

I need a video tho

[glad dawn]

@silent lava

[silent lava]

Delete what panel u want

[glad dawn]

K

[glad dawn]

How do i rename the bot

How to do this

[silent lava]

That’s a premium feature

[glad dawn]

Oh

[river kestrel]

oi eu aqui escreve no chat com as pessoas ou é no outro lugar

[stone spade]

Hello. When the person who created the ticket leaves the server, the ticket is closed and the messages disappear. How can I prevent the channel from being automatically closed? I couldn't find the setting for this on the dashboard.

[silent lava]

It can’t be closed automatically unless ur u have the premium bot

[river kestrel]

eu nao entendo inglês so falo português

[stone spade]

I'm not a premium subscriber. However, the channel is deleted when the person who opened the ticket leaves the server. We can't recover the messages either.

Is there a setting for this? Can you send a screenshot? I've searched but couldn't find one.

[humble sequoia]

Automation <:beta1:1022173658610946182><:beta2:1022173656492810340>

With Ticket Tool's automation, you'll be able to customize your ticket system workflow! Using the Automation Editor you can:

• Chose out of 6 different triggers
• Set a Message Watcher to wait for a message for a given time, or to wait for the absence of them
• Add delays on the execution of actions after the trigger or watcher finds a message!

Automation Command

Automations can be stopped, by running the /automation stop command inside the ticket you want it to stop in. Restart it with /automation start You'll also be able to view the current status of the automations with /automation.

__Important Notes__

- Automation is on ALPHA TESTING PHASE, things might work unexpectedly or not at all. 
- Any automation will run for a maximum of 7 days or until the ticket is closed, afterward, it will stop checking
+ You can have 5 automations per panel

$auto

[silent lava]

Dashboard > Panel Configs > Automations > Missing User Check

Disable it

If it’s enabled

[stone spade]

Haha. Thanks a lot. I think I enabled this feature years ago, back when it wasn't yet Premium exclusive.

[silent lava]

So all fixed mow?

[stone spade]

Oh no, I can't turn it off.

[silent lava]

Well that’s not up to me now #🎫│make-a-ticket they will redirect ya

[stone spade]

Okay thank you

[humble sequoia]

Equipa de Apoio Portuguesa

Se você está procurando ajuda, abra um ticket para entrar em contato com a equipe de suporte em português. Vá para #🎫│make-a-ticket e pressione o botão :flag_br:.

[foggy sparrow]

Lea arriba

[exotic mulch]

Desperately need help asap guys. I keep having my customers complaining that the tickets they open the chat history is deleting

even though their role permissions allow for them to see chat history

if a customer closes discord and opens it back up he has 0 chat history from the ticket and can’t even see it.

what he sees vs what I see

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[queen magnet]

.

[ocean brook]

https://discord.com/channels/509192800865353738/571706435449257997

[blazing verge]

Como coloco o bot em português?

[heavy ledge]

Can someone help me to make a ticket

[quasi valve]

I updated my ticket name but it won't update

[quasi valve]

And yes I did save and made sure I did

[hollow rover]

Who can help me file an appeal?

[craggy spear]

I know we can set how many open tickets we can have per user but is there a way to do it so that it only is for specific roles? And then keep everyone else as 1?

[fair valve]

ok so i want my server to be so that people have to verify before they can see the whole server, that part I did but now people who just join cant create a ticket, it says they dont have the permissions and im stuck. Does anyone know what to do?

[storm ether]

When I use any command the bot says interaction failed?

I want to set up the tickets etc and even /help or /setup commands doesn't work

[warm gyro]

is there a way I can make a category for tickets are made like this?

[south timber]

Everytime I try to do commands with the bot it comes up that how do I fix it it has roles and stuff can someone help??

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@south timber

[astral blade]

I got scammed and i need my chat

does ticket tool have my vhat history from the ticket?

[restive condor]

Hey there! Unfortunately not

[astral blade]

But i have the server id

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[celest flint]

hey guys so i am the owner of my server can isomehow give acess to dashboard to someone?

[grizzled summit]

Hey there!

Yes, you can go to https://tickettool.xyz/dashboard -> Manage -> Server Configs -> Dashboard Roles

Note that these roles will have full access to managing Ticket Tool.

[celest flint]

yo thanks but its still stuck

i gave roles but still doesnt work

thanks @grizzled summit

[iron night]

Gave +1 Rep to @grizzled summit (current: #42 - 107)

[upbeat dagger]

I need help with one of my tickets

Where should I go

[fallow ingot]

What do you need help with ?

[upbeat dagger]

I placed an order at the cut off time

I sent the money and still got the message that I was too late

[fallow ingot]

What was the order for

[upbeat dagger]

Chipotle bowl

[fallow ingot]

This is the support server for the bot @pseudo glen

[upbeat dagger]

I have no idea how discord works ngl I tried talking to support on the other server and it brought be here

[fallow ingot]

Yeah sorry but no one here can help you with your issue :/

[nocturne mantle]

@iron night

[leaden sorrel]

@nocturne mantle @fallow ingot

I need help there is ticket private category and my mods can see theme until I set them to adminstrator perms

[grizzled summit]

Hey there, please do not ping for support. If you need help simply ask and someone here can reply at their discretion.

[nocturne mantle]

Why is my user moderated Nickname

How do I do my ticket it is not working

[lusty tide]

How can I switch my linked Roblox account?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lusty tide]

oh

[lusty tide]

where do u want me to go sir

[main atlas]

/login

[ivory bone]

Says i dont have access to this server but i own the discord

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@ivory bone

[ivory bone]

Its cause i had ticket tool gold so i needed to switch the bot back to white

[heavy tulip]

How many limits do we have to join other people's ticket tools on the dashboard

[fallow ingot]

Pretty sure there aren’t any restrictions - as long as you’re the owner, an admin, or have the Dashboard role, it should appear under “Manage Servers”

[heavy tulip]

i am the co-owner but its not showing

[fallow ingot]

Can you run $level in the server and let me know what it says

[heavy tulip]

in here?

[fallow ingot]

No, in the server that is not showing on the dashboard

[heavy tulip]

ok

[fallow ingot]

Try to logout of the dashboard and log back in, that should fix your issue

[heavy tulip]

with what command

[fallow ingot]

Follow that guide

[heavy tulip]

got it ty

[marble lily]

guys i just buy the month pass n i don t get on the e mail

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[brisk berry]

bonjour quand je fait send il se passe sa
j'ai mis le all perm au bot
je les mis tout en haut
mais sa marche pas pq ?

[heavy tulip]

Entra en Discord y otórgale los permisos que te solicite; si eso no funciona, hazlo desde el panel de control de tu herramienta de tickets.

[warped furnace]

I can't setup a ticket channel

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[warped furnace]

Ok thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 918)

[leaden sorrel]

Can u help Hey there, please do not ping for support. If you need help simply ask and someone here can reply at their discretion.

[warped furnace]

it works

[leaden sorrel]

Anyone help me

[leaden sorrel]

Can u help

[humble sequoia]

@leaden sorrel, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[leaden sorrel]

@humble sequoia Hey there, please do not ping for support. If you need help simply ask and someone here can reply at their discretion.

$help Hey there, please do not ping for support. If you need help simply ask and someone here can reply at their discretion.

[humble sequoia]

Frequently Asked Questions

Identifiy the number of your question and select it using the menu at the end of the message
- How do I create a panel?
- How do I send a panel?
- How can I grant my team access to tickets?
- How do I add/remove users from a ticket?
- How to automatically ping my support team on a ticket?
- How do I set what category tickets are created in?
- How does claiming work?
- What is the prefix and how do I change it?
- How do I limit the number of tickets a user can create?
- How do I set a transcript channel?
- How do I set permissions for tickets?

[scenic forum]

Stop spamming

[leaden sorrel]

Atleast give reply dudw

I just ask a question

[scenic forum]

You've said absolutely nothing on what you need help with

[leaden sorrel]

?

What's this then?

Oh sorry

[scenic forum]

You copying a staffs message from above

[leaden sorrel]

My fault

[scenic forum]

:)

[leaden sorrel]

I need help there is ticket private category and my mods can see theme until I set them to adminstrator perms

[leaden sorrel]

Help me

[scenic forum]

You want your mods to see tickets?

[leaden sorrel]

Yes

Without admin perms

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[scenic forum]

Read above

[leaden sorrel]

Ok

@scenic forum

Not work

[scenic forum]

Did you test it with a new ticket?

[leaden sorrel]

Like delete the old panel and create another one?

[scenic forum]

No
Opening a new ticket to check if it works

[leaden sorrel]

Bro it's the same not showing

[leaden sorrel]

No it's not

[scenic forum]

Then #🎫│make-a-ticket

[leaden sorrel]

Should I ping in ticket someone @scenic forum

[scenic forum]

No. You shouldn't ping anyone at all
Be patient please

[leaden sorrel]

Fine thanks for helping me

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 919)

[steep cliff]

Hiii

I was wondering if someone could help me

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[steep cliff]

I really wanna have multiple options in a server when creating a ticket, for example: 1. support
and
2. game

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

@steep cliff there

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

That’s for opinions

And for like in #🎫│make-a-ticket the multipanels

The one up there

[steep cliff]

Thank you so muchhhh

@silent lava how do i fix this

[silent lava]

It’s the multi panels jt do teh dropdown for now then do ur multi panels

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[steep cliff]

will it look like this

[silent lava]

Up the dropdown

Yup*

[steep cliff]

Alright

[steep cliff]

Im sorry im still a bit new to this how do i enable select style

wait nvm

i figured it out

[scenic copper]

good afternoon, i want to add an role when someones opening a ticket automatically the bot tag the role i selected

can someone help me?

$help

[unborn glacier]

I need to make a panel help

[humble sequoia]

How Do I setup Ticket Tool

You can check our documentation here;
You can also check #📂│information for the basic setup, or run the </setup:1025379472167403530> command within #🤖│bot-spam to find information on how to setup Ticket Tool.

Alternatively, you can use the /setup command with Ticket Tool in your own server to setup the basics of Ticket Tool!

Our documentation contains all the info you need about the bot to be able to setup and configure the bot however you like.

[young wedge]

how do I fix ticket transcripts wont save even if the bot already has the highest role & administrator role ?

[fallow ingot]

What do you mean by wont save?where do you want transcripts to go to a channel or user?

[hollow rover]

Guys, if anyone has the opportunity, could you please submit a ban appeal for me in Greenville?

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[hollow rover]

Thanks

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 920)

[brisk berry]

le bot a all perm est aussi sur la salon mais sa marche toujours pas

[fallow ingot]

Est-ce que ticket tool a un administrateur ?

Vous pouvez courir $debug dans le canal et vérifiez les perms.

[young wedge]

to a channel, all the perms are fixed even with /debug everything seems okay but it keeps on saying that it lacks permission - ive tried creating a new category - channel - and new ticket but it gives the same response that permissions are lacking

[woeful estuary]

why i created ticket and not can join then?

[scenic forum]

You're doing that too quickly, Try again in 1 second

[scenic forum]

That image does not change what i said

[woeful estuary]

when i again create

[scenic forum]

Since you arent staff
We cannot assist you in that matter
You need to contact their staff

[woeful estuary]

where&

[scenic forum]

Youre wrong on THIS Server

You need to contact THEIR servers staff

[woeful estuary]

how? only waiting?

[tight birch]

Hey so I just added ticket tool to a server and none of the commands are working

[restive condor]

Hi there, please try the /debug command in that same channel

[tight birch]

See nothing is working

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES permission for that channel

Right click on the channel's name (from the channel list) > Edit Channel > Permissions > Add Ticket Tool > View Channel

Hold down instead of right clicking, if on mobile

[tight birch]

Thank you it’s fixed

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3049)

[restive condor]

No problem!

[jade bison]

Subject: Ban Appeal - Error Code [BAC-2493]
Message:
"Hello Support Team,
I am writing to appeal a permanent ban on my account. Recently, I left my account with a friend, and upon logging back in, I was shocked to find that I had been banned for 'cheating' with Error Code: [BAC-2493].
I want to clarify that I have never used any cheats or exploits myself. The unauthorized activity happened while someone else had access to my account. I truly value this experience and the time I’ve spent on it, and I assure you that I will take full responsibility for my account security moving forward to ensure this never happens again.
Could you please review my case? I am happy to provide any further information needed to prove my ownership of the account.
Thank you for your time and for everything you do for the community.
Roblox Username: Youssefhhh39938". Pls

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[jade bison]

Ok

Subject: Ban Appeal - Error Code [BAC-2493]
Message:
"Hello Support Team,
I am writing to appeal a permanent ban on my account. Recently, I left my account with a friend, and upon logging back in, I was shocked to find that I had been banned for 'cheating' with Error Code: [BAC-2493].
I want to clarify that I have never used any cheats or exploits myself. The unauthorized activity happened while someone else had access to my account. I truly value this experience and the time I’ve spent on it, and I assure you that I will take full responsibility for my account security moving forward to ensure this never happens again.
Could you please review my case? I am happy to provide any further information needed to prove my ownership of the account.
Thank you for your time and for everything you do for the community.
Roblox Username: Youssefhhh39938". Pls

[humble sequoia]

⚠️ Please read the messages previously sent by our team ⚠️

[dreamy hill]

Is the any chance to get a transcript if i didn’t saved the transcript any where?

[scenic forum]

if the ticket is deleted without a transcript
its gone for good

[dreamy hill]

ok thanks!

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 921)

[reef iris]

Hi, just a question is there an issue with the bot? Cant manage to close, claim open any tickets

[restive condor]

Hey there! No, could I get your server name or ID please

[reef iris]

EAPESCLUB

[restive condor]

I can't seem to see your server. Is the bot still in the server?

[reef iris]

Yes

Can I post the link or how to do it?

[restive condor]

Please provide the server ID

[reef iris]

Just a minute please

[reef iris]

901163627833348156

[restive condor]

It seems like your premium subscription has expired

You can renew it from the 'Premium' tab of your server Dashboard
or https://tickettool.xyz/premium-purchase directly

[humble sequoia]

Ticket Tool Premium

You can purchase Ticket Tool Premium here! Buying it on our website allows you to have full control over your subscription:
Cancel your subscription at any time
Change your billing interval (yearly/monthly)
Change your payment method
Add or remove server slots to your subscription
Transfer the subscription between servers

Note: This level of control is only available when purchasing the subscription from our website.

You can manage your current subscriptions here, any billing questions or concerns, feel free to create a Billing Ticket via #🎫│make-a-ticket

[restive condor]

Alternatively, you will need to switch it back to the white bot & re-send all your panels

[reef iris]

Sorted now. Thanks a lot for your help @restive condor

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3051)

[dire onyx]

How to make the ticket have the name of the panel?

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@dire onyx

[broken kernel]

hey command style opening doesnt work for me

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[crude agate]

can a staff member help me in a vc pls or dm me

[dire onyx]

huh? I do not understand.

[daring charm]

Hi, I want to know how to get the support role users pinged when a user creates a ticket

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@daring charm

[crude agate]

how do i fix this chill that i havent activated windows

[steel moth]

Is there a suggestions channel or anything?

[steel moth]

Activate Windows

[silent lava]

U can’t delete a panel when u got only one

You cannot have 0 panels
You'd need atleast 2 panels to delete 1

[crude agate]

how do i like reset it. i resetup the ticket style i want then it goes wrong bc that report it my main panel or am i wrong idk

[silent lava]

U jt wanna reset ur panels and everything and do form scratch ?

From

[crude agate]

can u dm me pls

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@crude agate

[steel moth]

Is there a way to create nicknames / regex things out of the ticket renaming? for instance, we have long server nicknames with an emoji at the end. it would be nice that it could be [🔊 ]-[ticketcreator]-1 rather than [boogaard🔊 ]-[ticketcreator]-1. would make our lives a lot easier

[silent lava]

Premium fields

[steel moth]

I dont think its an option

[silent lava]

I mean to change the ticket creator is

[steel moth]

I'm more so making a suggestion for a feature that would be helpful as its not possible with tickettool currently

We just hit 15k tickets and it feels like a mess sometimes so it'd be nice to have this option

[warm gyro]

Is it possible to make a category that tickets can be sent to so they dont get jumbled up?

[silent lava]

$help

[humble sequoia]

How do I set what category tickets are created in?

1. Open your Panel Configs tab in the server's dashboard
2. Select the panel you want to grant access to
3. Open the Category options menu
4. Select the categories of your preference
5. Save changes

[silent lava]

@warm gyro

[warm gyro]

tyty

[silent lava]

There that

[tight surge]

My Bloxlink integration is not working

[steady eagle]

Hi, I'm wondering if anyone can help me. The other day I was playing and when I went down to the mine, I got stuck and it sent me to another server. I started walking through walls and I quit because I thought it was bugged. Since then, every time I log in, there are only hackers running around, and I just want to be on the normal server playing with my friends.

Could you please help me?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[brisk berry]

ouii

[brisk berry]

??

[wild spire]

pouvez vous faire /debug dans le salon ou vous voulez envoyer le panel

[brisk berry]

c'est bon

sa marche merciiiiiiiiiiiiiiiiiii@wild spire@fallow ingot

[hushed spoke]

Ticket setup is not working!

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@hushed spoke

[silent lava]

Even after giving perms?

[hushed spoke]

Yes

I can’t make no panels even though I have it perms

[silent lava]

Check the vid I send

[hushed spoke]

Okay let me do it now !

Ayyyy thank you 🤩!

[silent lava]

Nws

[hushed spoke]

@silent lava can you dm me

[gray sedge]

Anyone know how to fix tickets not moving to closed? Used to work now it just randomly stopped

[pseudo ravine]

Please keep all support to this channel

[pseudo ravine]

Hey there! How many channels are in your closed category?

[gray sedge]

Hey sorry! I just figured it out

U were right hahah too many in closed oops

[pseudo ravine]

No worries, thanks for choosing Ticket Tool!

[lone saffron]

I added Ticket Tool to my server, but I can't find it in the Ticket Tool dashboard.

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@lone saffron

[lone saffron]

Thanks

[iron night]

Gave +1 Rep to @silent lava (current: #60 - 43)

[lone saffron]

It's good now

[ember gull]

Hello

Something is wrong

With ticket tool

@drifting island

[broken parcel]

how do i give image perms in tickets like it's level 5 for media perms in chat but i have to slide level 5 manually and I don't want that

[lime talon]

how to make suppport ticket?

[obtuse marsh]

Ban ts guy

[silent lava]

Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > Attach files

And enjoy

[sick steppe]

Not all my ticket tool servers are showing up on the dashboard?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@sick steppe

[sick steppe]

None of it worked.

ive tried

[tough geode]

how to make the bot send another message after the ticket message

[silent lava]

It’s common issue jt relog

[sick steppe]

How do i make it so before the ticket opens u must answer questions?

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@sick steppe

[sick steppe]

cheers

[silent lava]

Gotchu mate

[sick steppe]

U should be support team icll

u are really helpful

[silent lava]

Ah man

[silent lava]

I gotchu anytime ping if needed

[soft delta]

Help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[dense sail]

☝️ 🤓

[soft delta]

My channel is nuked and how do I add the panel?

[dense sail]

[dire onyx]

How to make the tickets have the name of the panel

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[soft delta]

Drop-down panel.

[silent lava]

He’s alr been helped

I send that msg

[dire onyx]

what is it?

[silent lava]

So

[dire onyx]

but I don't understand

[soft delta]

Are you trying to send it or create another panel?

[dire onyx]

for example:
I create a Claim Rewardds ticket and I want its name to be "#rewards-tickets-number"

[soft delta]

Mhm... Let me see.

[soft delta]

Click the blue send button.

[dire onyx]

the blue send button?

[soft delta]

Yes!

[dire onyx]

which one 😭

[soft delta]

Blue send button.

[dire onyx]

where do you find it

[soft delta]

Dashboard.

[dire onyx]

Ok so I send the panel to a channel?

[soft delta]

Yes.

[dire onyx]

ok and?

[jovial tide]

#🎫│make-a-ticket

[soft delta]

You try.

[dire onyx]

it just creates a ticket

[soft delta]

Oh.

[soft delta]

Just create a ticket so they can help you further. #🎫│make-a-ticket message

[dire onyx]

ok

[soft delta]

Have a great day / night!

[atomic beacon]

What's the maximum amount of panels I can have without premium

[soft delta]

You can combine up to 25 separate panels into a single "multi-panel" message.

[atomic beacon]

25 is a lot thanks buddy

[worldly helm]

There is no limit of panels you can have 😄

[dusk onyx]

i want to send the ticket button to my channel but it says it isnt allowed to do it , what can i do

[worldly helm]

Hey! 👋
Please send a screenshot of the error message.

[dusk onyx]

are you german

[worldly helm]

Yes I am.

[dusk onyx]

ich habe schon alles probiert aber kriege die Berechtigung nicht so hin das er es verschicken kann

[worldly helm]

Hat Ticket Tool schon alle benötigten Berechtigung?

[dusk onyx]

ja also habe alles angeklickt was sie wollten.

[crimson sequoia]

Hi guys from where I can add multi button on panel

[soft delta]

#🎫│make-a-ticket

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

There

[worldly helm]

They were already told to open a ticket.

Which they did, please do not provide support if the user has opened a ticket or recieves support from another person

[silent lava]

Ik I was wrong but they jt sent their msg first i was typing btw

Ik but yeah it was jt abt WiFi atp

[tulip mango]

how do i make it so people cant close tickets

[silent lava]

Dashboard —> Panel Configs —> Buttons —> Close Button —> Allowed roles
and
Dashboard —> Command Configs —> /close —> Allowed roles

And add ur support roles

[tulip mango]

ty ty

than@silent lava

[silent lava]

Gitchu

[dusky jungle]

Is anyone else having an issue loading the dashboard?

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@dusky jungle read above

[dusky jungle]

No, like the dashboard won’t even load for me

[silent lava]

Jt use vpn or smth or check ur connection

[dusky jungle]

Perms level 6.
The logout link won’t even load

[signal terrace]

Hi! Is there a way to change the green line on the side of this message? I've been trying to figure it out, but can't find it anywhere

[humble sequoia]

Message Editor - Dashboard

Page 1/2

Message Editor - Discord

Page 2/2

[silent lava]

@signal terrace

[signal terrace]

Thank you!! Is it a premium addition? I can't seem to click it?

[iron night]

Gave +1 Rep to @silent lava (current: #57 - 44)

[signal terrace]

Sorry for all the questions

[silent lava]

Exactly yeah that’s a premium feature

[silent lava]

Dw I gotchu

[signal terrace]

ohh okay tyty

[primal niche]

I bought gold for 53 PLN and I didn’t receive it.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[primal niche]

I bought gold for 53 PLN and I didn’t receive it.

[scenic forum]

Youve been told NUMEROUS times now that youre wrong here

[tulip trellis]

ازاي اعمل خيارات كثيره ب تكت مثل المساعده
البلاغ
رفع حساب

[humble sequoia]

Drop-down

تحل قائمة الخيارات محل الأزرار الموجودة في رسالة لوحة التذاكر الخاصة بك وتستخدم القائمة مع جميع اللوحات الخاصة بك. لإعداد هذا، توجّه الى إعدادات اللوحة، وحدد لوحة التذاكر الرئيسية.

<:Numbericons1:1018864164032225340> تمكين نمط الخيارات

أولًا، عليك تفعيل نمط الخيارات. وبعدها يجب عليك إضافة عناصر في محرّر الخيارات. الآن يمكنك البدء بتعديل الخيارات الخاصة بك!

<:Numbericons2:1018864168041971712> محرر الخيارات

كل سطر في محرر الخيارات يمثّل سطر من قائمة الخيارات على الدسكورد. يمكنك إضافة المزيد من الخيارات، بواسطة الضغط على

أولًا، عليك إختيار لوحة تذاكر. هذه هي اللوحة التي سيفتح لها هذا الخيار تذكرة.
لا تقم بتحديد نفس اللوحة مرتين. يجب أن يكون لكل خيار لوحة مختلفة

وبعد ذلك يمكنك وضع عرض. هذا هو عنوان هذا الخيار وسيظهر في قائمة الخيارات. يمكن تعيين الوصف مباشرة بعد ذلك، والذي سيكون أسفل العنوان باللون الرمادي.

بالإضافة إلى ذلك، يمكنك تحديد رمز تعبيري (إيموجي) سيتم عرضه أمام كل خيار. يمكنك إما إدخال معرف الرمز التعبيري يدويًا أو تحديده في أداة التحديد.

المشاكل الشائعة ⚠️

• اللوحة لا تعمل؟ تأكد أنك قمت بإدخال رمز تعبيري صحيح.
• الخيار لا يظهر؟ تحقق مما إذا كان هناك خياران لهما نفس اللوحة في محرر الخيارات.

$ardropdown

[silent lava]

@tulip trellis gotchu u up

[tulip trellis]

what?

how i make choices like

support

warn

[silent lava]

.

[tulip trellis]

i dont understand anything

[silent lava]

U said it in Arabic didn’t u

Or u need it in English

[tulip trellis]

yes

arabic

come. private

[silent lava]

Nah support is only within this channel

Or they gonnana

[silent lava]

Ggs

[valid ridge]

Can anyone help me

I wanna make a ticket in my discord but idk how

[silent lava]

$help

[humble sequoia]

Ticket Tool Help Menu

Ticket Tool is the only ticketing bot you'll ever need! Explore its features and set the best ticket system for your server!

<:CommandIcon:1018980659064221746> Commands

Browse through Ticket Tool's commands list and find new utilities!

<:TextIcon:1018980662881030144> FAQ

Solutions for the most frequent questions our users have when implementing the bot on their server.

<:Setup:1034174646788030664> Setup

The steps to follow when setting the bot for the first time on any server

[dusky jungle]

That’s annoying af. It’s not connecting to the server. Not connecting in Orion, chrome, safari. Internet is fine.
I can’t do a vpn. I need it to be easy for those that are not as literate with stuff. =.=

[silent lava]

Ah woah #🎫│make-a-ticket ig u need that

[celest flint]

hey guys everytime non administrator tries to open ticket he get this message

how to fix

[scenic forum]

Hey there!
«You don't have permissions to use this»

👉 Server Configs -> Blacklist Roles
Any roles there will be unable to interact with the bot in any way, including creating tickets.

👉 Panel Configs -> Buttons -> Create Ticket -> Support team only
If this is enabled , only your staff will be able to use the button.

** 👉 Panel Configs -> Buttons -> Create Ticket -> Disabled Roles**
Any roles there will be unable to use the button.

[celest flint]

thank you verym uch @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 922)

[tulip trellis]

gyus i need help

how to make support team only can see these

[silent lava]

$help

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[silent lava]

@tulip trellis

[tulip trellis]

ok thanks

[granite seal]

hi, i just invited the bot to a server in which i have "Manage server", but in the web dashboard it tells me there is no server that "It looks like Ticket Tool isn't online or in any servers you have permission to access"

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@granite seal

[granite seal]

ty

[iron night]

Gave +1 Rep to @silent lava (current: #57 - 45)