🆘│community-support

[primal pumice]

Hey I can’t see my metrics on my dashboard it’s my first time I started trading yesterday but I can’t see my metrics

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@primal pumice read above

For once

[restive condor]

Hi there! Is that what you’re looking to do in your server? Or are you trying to fix that?

[gilded trench]

fix that

[restive condor]

Dashboard > Panel Configs > Ticket > Ticket Owner Roles

Please ensure you didn’t accidentally add your admin role there

[echo basin]

I can't figure out how to get a post with options like this one from another server I am on? Help please?
I assumed it was the DropDown Style on the website but it didn't do anything??

found it: needed to enable the toggle

[raw glacier]

How do I claim a giveaway ticket

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[hollow dust]

bot is down ? or am i dumb ?

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[hollow dust]

what permissions do I need to set in the categories I am getting the category error

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[scenic forum]

@hollow dust check above

[brazen wigeon]

Hello, I purchased a 12K account but I can’t log in and it’s not showing in my dashboard. Please help.

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[ocean brook]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[vagrant cradle]

How to setup that ping Ticket Manager roles automatically after creating tickets?

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[silent lava]

@vagrant cradle read above

[vagrant cradle]

Can you explain me the difference between {@Role Name}
{RoleID}
<@&RoleID}

[vagrant cradle]

@silent lava

[silent lava]

All works u could use both

[vagrant cradle]

Ok

Claim Button not Showing in my tickets. What to do?

[silent lava]

It’s a premium feature

To claim a ticket

[vagrant cradle]

Oh

[spring isle]

the application is not responding

why

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@spring isle give tye bot these perms

[spring isle]

where?

[silent lava]

In role itself

[quasi idol]

I don't know how to get my moderators to see the tickets.ive viewed the permissions and nothing is wrong.Is there a step by step tutorial or video?

[silent lava]

Add a support role

[quasi idol]

How

[silent lava]

Panel config -> General -> Support team -> Add role

[quasi idol]

Thank you

[iron night]

Gave +1 Rep to @silent lava (current: #73 - 27)

[ocean brook]

thank @ocean brook

[hexed quartz]

so i made a ticket tool thingy but if i open a ticket normally there needs to stand ''ticket support team'' (its a role) but if i open a ticket there stands unknown how do i fix this

[silent lava]

Panel config -> General -> Support team -> Add role

And for mentioning roles or users

[hexed quartz]

alr did

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[silent lava]

I mean this

[hexed quartz]

huh?

[silent lava]

That’s for mentioning in the right format

[hexed quartz]

oh i gave my ticket tool administrator

[plucky oxide]

Help, it only showing 2/4 servers the bot is it (that I have manage server perms) in and refresh servers comes out with whoops too fast, can anyone help?

[silent lava]

No need for admin

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@plucky oxide

[plucky oxide]

TYSM!!!

[silent lava]

Nws

[hexed quartz]

how do i come ere

here

[ocean brook]

sorry but wdym

Ohhhhh

[hexed quartz]

like how do i get there

to bot permissions

[ocean brook]

dashboard

[hexed quartz]

and then?

[ocean brook]

try

[hexed quartz]

@silent lava how do i get to bot permissions

[ocean brook]

sorry

not dashboard

just go on discord,give the bot a role

[hexed quartz]

i need to come to here

[hexed quartz]

i did

[silent lava]

Jt run /debug and check its perms

And u can give it perms by the role itself

[hexed quartz]

alr

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[silent lava]

Hm DMs helped also

[restive condor]

Please do not help users in DMs. Support is to take place in this server only

[sand anchor]

HELP!

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@sand anchor

Yeah

[sand anchor]

oh 🙁

[sand anchor]

but I can't, I remove admin, and I cant

[silent lava]

Admin is not required jt run /debug and see what the ticket tool is missing

[silent lava]

Bot is missing the send message permission in that channel

Do yk how to edit channels permission

[sand anchor]

yesyes

Im gonna open a ticket

[silent lava]

Do it

[grave seal]

how do i send the transcript to a persons dms

[silent lava]

It should be possible if you use /transcript cmd and tell it to dm the user
However the automation is a premium feature

However to do this Dashboard > Panel Configs > Transcript > DM transcript to ticket owner
Automatic DM transcripts are a premium feature

[alpine arch]

Is there anyway I can make a custom command response send to a specific channel

[scenic forum]

It can only respond in the same channel/Ticket owners DMS' or the DM's of the one that used it

[alpine arch]

Thank you

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 907)

[wispy atlas]

I need help

[humble sequoia]

@wispy atlas, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[primal pumice]

Hey I can’t see my profit and it’s 2 days now I still trade but I can’t see my parfomanc on my account

[scenic forum]

Day 2 of telling you
YOURE WRONG HERE

[primal pumice]

Send me their support account

[scenic forum]

We dont know

attempt reading the message i have given you

numerous of times

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[primal pumice]

How do I connect support teams

[scenic forum]

attempt reading my message

Theres a nice block which is saying this

• We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[pallid wharf]

spanish

[subtle garnet]

hiiii

how do i add a emoji thing to this

like this “ “

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@subtle garnet there u can put ur emoji

For that u gottta do $id (emoji) so it works

[subtle garnet]

do i need to use a special thing like <:2937493933939>

[silent lava]

In ur server

[subtle garnet]

so like $id

[silent lava]

Exactly do in ur server $id emoji

[subtle garnet]

so like $374843929229

or like $2974933829290

[silent lava]

$id (emoji)

[subtle garnet]

hold on i’ll send a ss

like this right

[silent lava]

Do that$id EMOJI in ur server and when u get the code jt copy and paste in the emoji place

[subtle garnet]

oh i mean in the description

where it says welcome to social

and stuff

[silent lava]

Oh gotchu

[subtle garnet]

would i do this tho?

[silent lava]

From there u can edit ur ticket msg

[subtle garnet]

yes that’s what i’m doing but to do a emoji would i use that

[silent lava]

Yes use tha same form do $id EMOJI and the emoji code paste it their

[subtle garnet]

um

[subtle garnet]

so like that ????

i’m sorry i’m confused fr😭😭😭

[silent lava]

Yes before the emoji $id

[subtle garnet]

ok so the first picture is right then

[silent lava]

Ima do a vid for

[subtle garnet]

$:angelAWstaff:

[subtle garnet]

omg seriously thank you

[iron night]

Gave +1 Rep to @silent lava (current: #73 - 28)

[subtle garnet]

i appreciate you doing that lolll

[silent lava]

Now that code that popped up use it in ur ticket msg

[subtle garnet]

OH OMG OKAYYYY

I WAS SO CONFUSED LOLLLL

THANK YOUUUUUUUU

[silent lava]

Nws now that code use it in the ticket msg

[subtle garnet]

okayyyyyy

u should be a staff member wth

ur good at knowing all that

[silent lava]

Well I’m jt helping you and I’m glad doing that

Have fun

[subtle garnet]

lollll

[subtle garnet]

heyy i have another question

[silent lava]

Go on

[subtle garnet]

how do i add a channel like in this

like in there

[silent lava]

Or jt <#channelid>

Works also

[subtle garnet]

wait how do i get the channel id

[silent lava]

R u on pc right

[subtle garnet]

yes

[silent lava]

Jt hold on that channel until u see copy id

Well I’m on phone Rn

[subtle garnet]

got ittt

thank youuuu

[white venture]

Is there any way to retrieve a deleted ticket or to see the details of it?

[scenic forum]

if no transcript has been made before the ticket got deleted its gone for good

[white venture]

thanks for the fast response!
How is a transcript made? (For future reference)

[scenic forum]

You can use the command $transcript anytime
You can also enable Two step ticket so before the ticket gets deleted it will get moderator controls in which you can open/delete/Transcript (Panel config -> General -> Two Step Ticket)
Or have automatic transcripts (Premium only)

[tired storm]

كيف أحوّله لغه عربيه

[silent lava]

It’s not currently a feature

[white venture]

Thank you @scenic forum you are a great help

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 908)

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mossy hull]

hey erm how do i make my ticket bot make tickets but only i can open an close the tickets?

[silent lava]

Dashboard > Panel Configs > Permissions > Everyone Permissions - Edit Opened > VIEW CHANNEL

[lean bay]

hello, is there a way to keep users from closing tickets themselves, so like when they press close nothing happens

[silent lava]

Panel config -> Buttons -> Close ticket
Disabled role
everyone
Allowed roles (role u want)

if you only want support staff
Support team only

[lean bay]

thanks, appreciate it

[iron night]

Gave +1 Rep to @silent lava (current: #71 - 29)

[subtle garnet]

is there a thing where if a member creates a ticket and then if they leave the server the ticket automatically deletes

[silent lava]

That’s a premium feature

[subtle garnet]

Oh

[silent lava]

Automation

[subtle garnet]

dan’s

dang

[eager inlet]

السلام عليكم

فيه دعم فني عربي؟

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[rotund cairn]

Am tying to get to the atlas funded server

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[candid pecan]

Am tying to get to the atlas funded server

[glass lichen]

Question. What permissions on Discord are needed for me to see the server I wish to modify on my Dashboard when logged in?

I've kicked the bot and reinvited it. I'm an admin with the Administrator Permission. But can't see the server on my dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[glass lichen]

Just did that, does work thank you.

[foggy sparrow]

Awesome glad to help!!

[glass lichen]

Thanks @foggy sparrow

[iron night]

Gave +1 Rep to @foggy sparrow (current: #100 - 13)

[proper wharf]

hey how do i find my panel id i cant seem to find it

[dusty thorn]

Please ban this person who is camping with black skin

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[sick wharf]

i need help putting it in a server im a owner but never made the server but im the highest role and when i go to sync for servers its not there

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[fathom star]

Ticket Tool#4843

Openticket I need help immediately

[smoky sequoia]

Yo I need help finishing my order with X6RR. Anyone got advice

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[radiant valve]

Refer above

[mighty parrot]

I only can see 8 panels? Is there a reason?

[eternal night]

Ticket tool #4843 open ticket fast 💨

[proper shuttle]

Hello! Im using another bot to create tickets with tickettool using command style but the problem is forms doesnt show to the users creating the ticket when its command style so is there any variable or command that will show the forms?

[scenic forum]

Forms cannot work with command style

[proper shuttle]

Oh 💔

[proper shuttle]

how does it work exactly? like lets say ticket tool is not in command style and someone clicked the button to create ticket so then what happends next if theres forms enabled?

[scenic forum]

They will receive a pop up with the forms questions and they fill it out inside the popup

[proper shuttle]

Yeah but what I mean is what happens in the backend

what does it execute

[scenic forum]

The submit of the forms creates the ticket?

[proper shuttle]

No what i mean is like to show the forms question, what does ticketool execute? like something needs to be executed for a action right so what does ticketool do

[scenic forum]

I have absolutely no idea what you're trying to ask here

Could you rephrase that?

[proper shuttle]

Uhm for example lets say I clicked a button to create a ticket but if forms are enabled then it have to show the questions right so after I click the button, What does ticketool executes like a code/command to show the questions to users in discord

[scenic forum]

They receive a popup with discords built in moral variants?

Modal*

[proper shuttle]

Alright got it

[sinful swan]

Open ticket I need help immediately

[sinful swan]

Hello

[humble sequoia]

@sinful swan, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[haughty crater]

@oak fern

How to use the name to remember it

[silent lava]

Hey let’s not ping staff

[oak fern]

do you mean the ticket name?

[haughty crater]

Yes

[oak fern]

if you mean it kindly refer to the guide below

[humble sequoia]

Ticket names

The ticket name is the default channel name of all tickets. To edit it, go to your Dashboard > Panel Configs > Ticket. There you can edit the channel name of opened and closed tickets. You can also use variables in there.

Note: This is a premium feature

[haughty crater]

thx

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 430)

[haughty crater]

And how do you determine which roles will handle the ticket?

[silent lava]

Do I help

[oak fern]

to set it head to panel configs > general > support team roles

[balmy night]

for me it says u do not have permission to play

but i didnt do the ticket thing

someone help

[prisma glacier]

@iron night ماذا افعل

[humble sequoia]

فريق الدعم الفني العربي

عميلنا العزيز ان كنت تبحث عن مساعدة يرجى فتح تكت خاص بفريق الدعم الفني العربي
اذهب الى#🎫│make-a-ticket
ثم قم بلضغط على الايموجي الاتي (🇯🇴)

[viral belfry]

someone help me pls

how do i make my ticket where only a certain role can create a ticket

like anyone without that certain role can only view it but not create the ticket

[scenic forum]

panel config -> Buttons -> Create ticket

Disabled roles
@ everyone

Allowed roles
Any role you want it to be able to open tickets

[viral belfry]

enable support roles? then disable @ everyone role, then put the specific role?

[scenic forum]

Support team only stays OFF

Disabled roles
@ everyone

Allowed roles
All roles you want allowed to open tickets

[viral belfry]

ahhh

tysmmmm

[frail raptor]

Excuse why was my discord banned

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[proud kestrel]

How do I save tickets

[dusty wing]

Bot not responding currently; just us or?

[scenic forum]

Can you access your dashboard?

[plucky oxide]

Does it have the correct perms, I made that mistake!

[scenic forum]

Its not a permission issue in this case

Premium likely expired

[plucky oxide]

Oh.. mb sorry for interfering.

[scenic forum]

All good was no bad intent

[dusty wing]

Will have a look shortly but that’s likely the cause

[scenic forum]

Its either that or the active bot got switched to white
Not a permission issue as the debug didnt come through on our end either

[dusty wing]

Thanks for your assistance; you were spot on that the premium had expired 😅

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 909)

[astral tree]

I dont know how to make ticket 0004 just available to see by support and the person that needs help

Other people in the server can also see it, I dont want that

[foggy sparrow]

You possibly have everyone set in the permissions to see

Please check

👉 Panel configs -> Permissions -> Everyone Role Permissions
Click on Edit opened and make sure View Channel is desactivated

[alpine sonnet]

my support team can't see the tickets

[oak fern]

Make sure to select the roles from Dashboard → Panel Configs → General → Support Team Roles to grant them access to tickets.

[alpine sonnet]

how

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lunar granite]

how do this

[silent lava]

From there u can edit ur ticket msg

[shell ruin]

**is there a way to allow members to click the "open ticket" button and view the questions/form, but not be able to submit it? **

i have a "report user" ticket button but we've moved to /report slash commands so i want to let them know in the form that we no longer support reporting through tickets.

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@shell ruin

[mighty osprey]

For some reason when someone makes a ticket in my discord server It puts the ticket at the top of the server list instead of inside the catagory I assigned. How do I fix this

[silent lava]

Can u jt save what u did and resend the ticket

[covert swallow]

That is most likely a permission issue, make sure the bot can manage channels in the category

[ionic siren]

I'm still not able to message in any group during hours 😭

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[weak ridge]

why does my ticket tool bot say the application cannot respond even though it has access

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@weak ridge

[weak ridge]

it has all the permissions

[silent lava]

Can u show me what does it say ss

[silent lava]

Can u check the channel permission witinn ticket tool

[weak ridge]

???

[silent lava]

Can u Check the channel permission

[weak ridge]

ok

how

[silent lava]

U need to adjust the channel the bot is missing all permissions with a ❌ inside the image below

[weak ridge]

you mean /debug?

that also doesn’t work

[silent lava]

R u on pc or mobile

[weak ridge]

mobile

THE KING OF PLATFORMS

[silent lava]

Ima do a vid

[weak ridge]

#🎫│make-a-ticket

[silent lava]

Now give it all the req perms

[weak ridge]

ok

ty

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #69 - 30)

[weak ridge]

it worked tysm @silent lava

[silent lava]

Nws mate

[sick imp]

how did you do the make selection bit? (sorry for the @)

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

@sick imp ?

[sick imp]

thank you!

[weak ridge]

how do you add multiple options

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

@weak ridge

[subtle garnet]

heyy i’m having trouble

[subtle garnet]

my trial mods can’t give roles out idk why please help

[silent lava]

Wym give roles out

[subtle garnet]

like give a member verified role

and stuff

[silent lava]

Then ur staff don’t have the perms to do so

[subtle garnet]

they do tho

is this not the perms

[silent lava]

Panel config -> Ticket -> There should be a "Add roles to ticket owner" section

[subtle garnet]

ohhh

i’m sorry

[silent lava]

I mean ping me whenever u want

[subtle garnet]

OH

OKAYYY

here?

[silent lava]

Yes it’s fine

[subtle garnet]

i mean here

LOLLLLL

[junior patrol]

is there a way to view the transcript of closed tickets?

[subtle garnet]

@silent lava

[silent lava]

Do they have to do it manually or u do have bots to use

[subtle garnet]

manually

😭😭😭

use /setup

like type it in a channel

lol

[subtle garnet]

like idk what to do

they cant give roles when they have the perms

[subtle garnet]

like i put manage roles

and it dosent let them

[stone ember]

Sorry if someone already asked this , as staff I can see the bot but members can’t , is it missing a permission??

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[dark herald]

the customize bot option keeps coming back with " bad request " ?

[sinful swan]

Please this permission on

[slender minnow]

Wrong server, we are support for Ticket Tool.

[slender minnow]

What do you mean?

[slender minnow]

Share a screenshot please.

[sinful swan]

Hey, I'm trying to set up the Ticket Bot in the server, but I’m getting a permission error. Could you please enable the 'Manage Server', 'Manage Roles', and 'Manage Channels' permissions for my role? Without these, the bot won't be able to create tickets or function properly. Thanks!"

[slender minnow]

Those permissions are enabled through your server settings.

[sinful swan]

Please provide server

[slender minnow]

I suppose, you are new to Discord?

[sinful swan]

I am a beginner and I’m facing difficulty creating a ticket. Could you please assist me or create the ticket on my behalf?”

[sinful swan]

Yaaaa

[slender minnow]

https://support.discord.com/hc/en-us/articles/360045138571-Beginner-s-Guide-to-Discord

https://support.discord.com/hc/en-us/articles/360033931551-Getting-Started

Refer to these two blogs ^

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[slender minnow]

@velvet jetty

[velvet jetty]

Kk

[velvet jetty]

Thx

[iron night]

Gave +1 Rep to @slender minnow (current: #16 - 503)

[vagrant lintel]

Hello I need help on kyc verification

@iron night can you help me pass my KYC

[velvet jetty]

That's a bot.....

[slender minnow]

wrong server

and i wouldnt trust someone with a kyc on discord tbh

[velvet jetty]

Btw when I tryed makeing more then 1 ticket it said there's a limit of 1

[velvet jetty]

What's kyc?

Eh

[slender minnow]

Update the panel limit from limits option in your panel config

[velvet jetty]

$limits

[slender minnow]

its an abbv for know your customer mostly done by banks

[velvet jetty]

Oh k

[slender minnow]

Update in here

Scroll up

[velvet jetty]

Thxx

[primal nest]

hi just wondering i have invited the bot to the discord it has joined but on the website for configuration the discord is not showing

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@primal nest

[fleet bison]

السلام عليكم

[royal coral]

hello

does enybodey know how to get crowns?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Read above

[opaque ingot]

Como saber minha punição

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[opaque ingot]

Sou do servidor 34

Sou do servidor 34 como saber o motivo da punição e o tempo ?

?

[humble sequoia]

Você está no lugar errado

Fornecemos suporte para Ticket Tool Discord bot e não podemos ajudá-lo com qualquer problema que você tenha.

- Não sabemos qual equipe de suporte você deve entrar em contato para resolver esse problema e, infelizmente, não poderemos informar com precisão.

Se você não tiver mais dúvidas sobre nossa ferramenta de ticket de bot, feche este ticket

[foggy sparrow]

Read the message...

[steep plank]

Eii

[obtuse frost]

can i make the bot auto forward a message from a different channel to the ticket channel?
i wanna change that forwarded message to be related to the panel

[scenic forum]

no

[obtuse frost]

alr ty

[grizzled badge]

How can i do a ticket

[silent lava]

$help

[humble sequoia]

Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

Create a Panel

To create a panel we are going to need to head over to the Panel Configs Tab on the Dashboard.

Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and you are ready to get started with configuring your panel.
An example of a creating a panel is shown below.

Send the Panel to a Channel

Once the panel has been created, use the blue Send button and select the channel you want the panel to be sent to.

The Panel wasn't send

Use the </debug:1029783024264564765> command to diagnose possible permission issues with the bot.

[grizzled badge]

Thx

[silent lava]

@grizzled badge here is a quick setup for ya

[hollow karma]

Guys does anything bad happen if you delete Ticket tool?

[stray sorrel]

Dear Project Fibula Support Team,

I am writing to formally request the deletion of my user account and the removal of all my personal data associated with it.

In recent days, I have attempted to complete this process independently using the account deletion option available on your website. However, the system consistently returns an error, preventing me from finalizing the action.

Given my inability to proceed through the available self-service method, I kindly ask that you proceed with the permanent deletion of my account and the removal of my personal information from your databases.

Please confirm once the deletion has been completed, or provide me with alternative instructions to resolve this issue.

Thank you for your assistance.

Sincerely,

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[somber birch]

I've been using Ticket Tool for a couple of weeks on my server. Things are mostly working as expected. But how can I hide the server owner/admins from the member list in the ticket channel? It would be less intimidating for users not to see a list of people that are added to every channel by default.

Ideally I would want it to appear more like a private thread where a support team member opts-in to access a ticket. Then the user can have a 1-on-1 conversation with the added benefit of transcripts and logging if needed.

[bleak smelt]

Ticket tool cannot directly manage your servers member list. Though to discover how to manage thread style tickets & set them up, please head here; https://docs.tickettool.xyz/dashboard/panel-configs/thread-style

[somber birch]

Ah, premium only. That explains it.

Thanks for pointing it out, is there a roundabout way to arrive at the same destination?

[bleak smelt]

Sadly that is true, though ticket tool offers a feature to manage which roles have access to view tickets if that would be more on the side you look for.

[somber birch]

Yeah, I have that set up. But in addition to the selected role, the server owner and admins are also automatically part of the ticket and the user can see them all in the member list.

[bleak smelt]

Correct, there wouldn't be a way to further remove them unless you were to remove their administrator permissions.

[somber birch]

Thanks for confirming.

[cosmic totem]

Hey so im trying to make a ticket panel for my server and i cant figure out how to rename the individual tickets on the panel, can someone help me with this?

[humble sequoia]

Message Editor - Dashboard

Page 1/2

[silent lava]

@cosmic totem

[pliant creek]

can someone help me

[scenic forum]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[pliant creek]

i have the ticket ready but how do i make it so they can't see the other chanels and the can only see the tryouts and the ticket tool ?

[cosmic totem]

So i got it to change the name of the panel but i still cant figure out how to change the name of the individual tickets on the panel

[humble sequoia]

Creating a verification system with Ticket Tool <:TicketToolWhite:1073948900056105060>

Using Discord's permission system you can create a setup that allows your team to manually verify new server members while keeping the rest of the server hidden!

Please configure the permissions of your server's channel as depicted below:

Category Permissions

1. Go to your category permissions, or channel permissions in case they are not synced with the category.
2. Set the View Channels permission to for the @everyone role.
3. Set the View Channels permission to for your @Member or @Verified role.
4. Repeat this process for all of your server's categories.

Ticket Panel Channel

5. Set the View Channel permission to for the @everyone role.
6. (Optional) If you'd like for verified members to not be able to see that ticket channel anymore, set the View Channel permission to for your @Member or @Verified role.

-# Note: Your staff team will still need to grant a verification role. If you have premium, you can check our Ticket Closed Roles feature

$manualverification

[scenic forum]

You can use the embed above for reference

[silent lava]

U can change the name of ur panel from here

[cosmic totem]

I already changed the name of the panel, i just need to change the name of the tickets and i dont know how to

[silent lava]

U can change a tickets name by going to panel configs > ticket

Use the variable {count} to show the number of ticket made in the corresponding panel.

[honest pollen]

when someone opens a ticket how do i make it ping me ?

[scenic forum]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[honest pollen]

ur goated it worked

[cosmic totem]

I dont have premium so its not letting me do that

[silent lava]

Ticket names
The ticket name is the default channel name of all tickets.
To edit it, go to your Dashboard > Panel Configs > Ticket.
There you can edit the channel name of opened and closed tickets. You can also use variables in there.
Your Panel
Back
Ticket
• Ticket Opened channel name ticket-(ticket.user.name)-{count}
Ticket Closed channel name closed-(ticket.user.name)-{count}
Note: This is a premium feature

[silent lava]

@cosmic totem

[humble sequoia]

Mentions

Within all the messages the bot sends (both embeds and text) you can mention either channels, roles, or even users, these mentions will only send a notification to the user if they are used within a text field, e.g: a role mentioned in an embed won't ping at all the users who have that role.

For mentioning a role you can use one out of three options:
{@Role Name} ➞ Which is Case Sensitive.
{RoleID} ➞ Replace RoleId with the Id of the role you are trying to ping.
<@&RoleID> ➞ Discord's native syntax to ping roles.

<#ChannelID> ➞ Mention a channel by its ID.
<@UserID> ➞ Mention a user by its ID.

[foggy sparrow]

@honest pollen Read up^^

[cedar gorge]

I'm getting the error that a category doesnt have 'EmbedLinks & AttachFiles', for ticket creation/opening, however it does. Is there a time period in how long the bot needs to wait for any updates to register to it?

[silent lava]

Then give the bot the these perms

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[cedar gorge]

#🆘│community-support message > "However, it does".

[silent lava]

Up

[cedar gorge]

Appreciate it.

Yet Bot wasn't identifying correct category so had to do some shifting around

Have a good day 🙂

[plain marsh]

Can someone help me setup the dropdown style thing i got the buttons its the form i need help with

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[plain marsh]

I already did all of this

[silent lava]

U need the forms

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[plain marsh]

Yes im struggling

[silent lava]

There mate

[plain marsh]

Thanks

[dapper apex]

is there a way to make it so that transcripted media never expires?

[silent lava]

Depends if ur a premium user u can save up to 8mp

[dapper apex]

where does it save the media at

i know that discord links can expire

[silent lava]

You could use the command $transcript anytime
You can also enable Two step ticket so before the ticket gets deleted it will get moderator controls in which you can open/delete/Transcript (Panel config -> General -> Two Step Ticket)
Or have automatic transcripts (Premium only)

[dapper apex]

bro

sorry mate but thats not what im asking

[silent lava]

Do u wanna set a channel for it

Dashboard > panel configs > transcripts > Transcript channel

[dapper apex]

i know how transcripts work

my question is does media in transcripts ever expire?

and if it doesnt expire then where does it get saved to

[silent lava]

Did u open a ticket

?

However they do not , the transcript link will expire, but you can click direct transcript again to refresh the url

[plain marsh]

this is all its doing

[humble sequoia]

Multipanels

For more convenient use of multipanels, you can now combine panels on the dashboard. This will allow you to directly send the multipanel from the dashboard or via the $panel ID command.

Where can I find this?

You can find this setting on the Dashboard -> Panel Configs -> Panel -> Attached Panels

Note: if you're attaching all the panels to a panel called English, don't include English in the attached panel's box (If you do this, it will create a duplicate)

This will put all buttons from all of your panels on one message. The message is the panel message from the panel you're combining these panels in.

[silent lava]

Read up

[plain marsh]

i did all that

its just showing 1

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[silent lava]

Can u check ur dropdown. Style

[plain marsh]

oh i do that for every panel

[silent lava]

Yup

[plain marsh]

ohh

[silent lava]

Lmk still if it doesn’t work

[elfin elm]

Hi I’m trying to get unbanned for something I didn’t do I texted a mod or the admin whatever they called can someone help me

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[ruby stone]

Hola quien habla español? Lo que pasa es que yo pague el premium de ticket tool y yo tenia un pago pendiente pero me estan cobrando pero ya yo lo compre entonces no se porque me sigues cobrando

[formal peak]

Hi, how to get paid for clips?

[ruby stone]

Hello, who speaks Spanish? What happens is that I paid the ticket tool premium and I had a pending payment but they are charging me but I already bought it so I don’t know why you keep charging me

[mellow cedar]

Hey, my server doesnt pop up on the dashboard. Ive waited 8 hours and still not here

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@mellow cedar

[mellow cedar]

thx

thanks @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #69 - 31)

[foggy sparrow]

Wrong server

[echo flare]

how do i find the id for the panel

[thorn halo]

hey there, the panels in your dashboard server list are shown as [panelID] | [panelName]

the panel id for the Support panel above is 1

[alpine smelt]

Need to buy skin

#🎫│make-a-ticket

[prisma rapids]

Why does my server not show up on the ticket tool dashboard when it's in my server?

nevermind i saw this answer aboe

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[lone mauve]

Yo

[sharp raptor]

Hello, I'd like to know how to add multiple buttons, and where to do it.

@iron night

Could you help me take a look at the circled part in the picture?

@humble sequoia

[vital iron]

Please anyone help me

I had changed category still showing this

[lusty tide]

im on the dashboard rn and my server isnt showing up for an hour, can u anyone tell me why?

[faint stone]

السلام عليكم

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@lusty tide

[lusty tide]

got it

[muted scaffold]

سلام عليكم

[honest vine]

How do I get unbanned?

[muted scaffold]

How do I register for an incubator?

[honest vine]

How do I chat?

[latent talon]

is it possible for the $new command to open a specific ticket panel?

or would i have to make separate private channels for each ticket panel to monitor for $new

[honest vine]

I got banned a few weeks ago due to "exploiting". I dunno how to make a support ticket via to get unbanned.

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[swift compass]

i am in the roblox event server it says to make tickets but when i made one by reaching the requirements it said category issue how do i slove it

$new

[honest vine]

How to make support ticket via

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[rotund cairn]

Creat Ticket

Create ticket

[limber cedar]

"I can't see the server I just created here."

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@limber cedar

[limber cedar]

?

? @silent lava

[silent lava]

Jt check ur server level

[limber cedar]

Where to check?

[silent lava]

In ur server

[limber cedar]

What to check there

@silent lava

[silent lava]

You can check your level using the /permissionlevel
command on your Discord Server

[limber cedar]

What to check there

[silent lava]

Ur sever level to get acces to the dashboard

[limber cedar]

OK

@silent lava

@silent lava

[silent lava]

Now can u relog

Refresh

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

From that link

[limber cedar]

How to reconnect

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[limber cedar]

It still doesn't show me the server I'm on.
@silent lava

[humble sequoia]

https://tickettool.xyz/manage-servers

[limber cedar]

Thank you very much

[silent lava]

Nws mate

[orchid horizon]

Deme permiso por favor

[foggy sparrow]

Permiso pa que o que?

[wanton hamlet]

Guys if done setup what next?

[shrewd siren]

#🎫│make-a-ticket

Help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[foggy sparrow]

I believe you should try the ticket tool, see if you got all the necessary things to run your server, any questions you got let us know

[shrewd siren]

So I have a ticket tool and i set it in my server but when i go to dashboard it doesnt say that the ticket tool is in my server help

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@shrewd siren

[shrewd siren]

/permissionlevel

[pseudo ravine]

They were already being assisted. Please do not interrupt while someone else is helping

[silent lava]

Btw they weren’t

He jt said $helpme

[shrewd siren]

Thanks it worked!

[iron night]

Gave +1 Rep to @humble sequoia (current: #18 - 431)

[silent lava]

Nws mate

[pseudo ravine]

That's still assisting them. They initiated the command, which means they started to help them

[silent lava]

Wtv booos I gotchu

[pseudo ravine]

Make sure you actually not interrupt next time, as you've been told numerous times regarding this

[foggy sparrow]

That is the second or third time it happened with me...

[summer parcel]

hey can anyone help me please

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[summer parcel]

so starting on first picture is what i wanted an so is the second. it would show my questions for people to answer every thing was fine....

now on the third photo, this is what people get when trying to create a ticket insted of the questions

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

There if u want em to answer ur questions

[summer parcel]

i have no idea how the above works.. im extreme new to making a discord never own a laptop before a few weeks ago

i have the questions working fine from myside

i can see everything an so can member, but unverified can not see the questions an when making the ticket it states this....

[atomic drift]

hii guys i’m making a server and using an alt to test everything out, i can’t seem to open a ticket on the alt ?? i’m not sure what permissions i need to fix this!!

[silent lava]

Hey there! Dashboard > Panel Configs > Permissions > Ticket Owner Permissions - Edit Opened > READ MESSAGE HISTORY

[summer parcel]

okay thank you i shall look now at this

[silent lava]

can you u go to the https://tickettool.xyz/dashboard/server_id/configs#pc-menu/pc-buttons/pc-button_create and ensure the create button isnt marked as Support Team Only, or have any conflicting disabled role(s)

[atomic drift]

thank you!!

[iron night]

Gave +1 Rep to @silent lava (current: #63 - 33)

[pallid chasm]

Hello, I'm having a problem with the bot sending the wrong ticket message to my server. There's currently a verification and support button, the message prompt for verification is being sent for the support ticket.

[restive condor]

Hey there! Could you #🎫│make-a-ticket including your server ID, so we can take a closer look please

[graceful epoch]

for some reason on the tickettool website, it isnt showing me my most recent server, and its also showing my name and pfp as my old name and pfp

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@graceful epoch

[graceful epoch]

i did already

like 3 times

now a 4th time

lemme try logging out

[graceful epoch]

thanks logging out worked

[iron night]

Gave +1 Rep to @silent lava (current: #63 - 34)

[sturdy mantle]

I’ve had Ticket Tool for years now and have never had a problem, however today:

• a user was able to “close” and “delete” a ticket on their own without admin approval.

I thought I had it set up to only a specific admin role was able to control those options. How can I go about checking the permissions for those commands

[silent lava]

Panel config -> Buttons -> close ticket -> support team only

[restive condor]

@jade bison You have been told numerous times that you are in the wrong server. We cannot help you

[hollow pebble]

is there anyway i can do a ticket for blox fruits server unban me? i got banned for nothing

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[summer parcel]

just popping back to say thank you again for the help this was the problem i appreciate you

[iron night]

Gave +1 Rep to @silent lava (current: #63 - 35)

[leaden wharf]

I download it how do I make it show up to make one in a Chanel

[restive condor]

Hi there, here's a setup guide for you

[stark rune]

1. Invite Ticket Tool to your server

First you will want to invite the bot to your server. Once the bot is in your server, you can manage your server in the dashboard.

2. Create a Panel

To create a panel we are going to need to head over to the panel configs on the dashboard.
Once at the dashboard we will need to click Create Panel.
Enter a panel name (Fill in any optional settings you want).
Click Create Panel and your ready to get started with configuring your panel.
An example of a creating a panel is shown below.

3. Send the Panel to a Channel

Once you've created a panel on the dashboard you will need to send it to a channel using send on the dashboard.
Select the channel you want your panel to be created in and click send.
For other questions checkout $help faq.
An example of a sending a panel is shown below.

Having a Problem Sending the Panel?
Do $debug in a channel with Ticket Tool and make sure it has all the necessary Discord permissions.

[leaden wharf]

Ty

[wanton harbor]

Can anyone help me in the community

Ticket tool won’t send my custom panel message despite having perms

[scenic forum]

Which error do you receive

[wanton harbor]

No error my message just doesn’t show

Like if i make a ticket

It just shows the default text, not the one i want

[scenic forum]

then thats not the same panel

[wanton harbor]

how can i pick the right one

[scenic forum]

By selecting the panel corresponding to the ticket

[wanton harbor]

how do i do that im a noob

[scenic forum]

Select the right panel here.

[wanton harbor]

i want to change the ticket message not the panel

[scenic forum]

You still gotta select the CORRECT panel

[wanton harbor]

Bro i dont know how to select a panel

[scenic forum]

There as shown before

[wanton harbor]

I’m on it

[scenic forum]

Select the correct panel.

and edit the ticket message inside the correct panel

[wanton harbor]

I have only that panel and no other panel and already editted the ticket message

[candid juniper]

ქართ ლინკს ჩააგდებთ

[scenic forum]

Click on the panel at the very top and show me that there isnt another one

[scenic forum]

Did you test with a new ticket?

[wanton harbor]

Yes

U have no idea im guessing ?

[scenic forum]

Add the embed back and try to edit again
You cannot remove the embed without premium

[wanton harbor]

Nothing happened

[scenic forum]

#🎫│make-a-ticket

[fickle leaf]

I can't find the make a ticket tab

[worldly helm]

Hey! 👋
What exactly do you mean?

[fickle leaf]

I'm trying to make a ticket on this server

[worldly helm]

#🎫│make-a-ticket - I'll support you there.

[fickle leaf]

I need to see the accual tab, when I click on someone doing the # i can't click on it

[worldly helm]

Click on the server name and enable Show All CHannels

[uncut violet]

Everytime I try to show my panel it just does this, with every command actually

[scenic forum]

If the bot isn't responding when doing /debug
Its lacking these 3 permissions inside the channel it has been used in View Channel, Send Message and Embed Links.

[uncut violet]

Thanks

[echo flare]

does this just allow who is able to make ticket and who isnt??

[silent lava]

Yeah keep in mind the disabled roles won’t even open a ticket they can’t .

[echo flare]

thanks

[iron night]

Gave +1 Rep to @silent lava (current: #62 - 36)

[candid agate]

I want to send my Panel in my Channel but it Doesnt working. I give the bot all permissions.

[analog holly]

Hello, having issues with ./add (user) command. says "Failed to add Missing Permissions". I'm Guild Owner (lvl 6) and made sure that my bot has permissions on dashboard and on server. What am I missing?

[analog holly]

i understand that. i am struggling to understand what permissions exactly. it's not a new addition to my server, it's been setup for a couple of years already, so i am confused.

[pseudo ravine]

No. All support must stay within the support channels

[pseudo ravine]

Hey there! What's the server ID? I'll take a quick look at your dashboard

[analog holly]

Hi Jstitch, thanks for the assistance ! server id is : 1227387893014728836

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1737)

[pseudo ravine]

The channel description and pins clearly state that all support must stay within support channels. It may not be listed in #📂│information under the Rules section, but you still need to follow it

[pseudo ravine]

Which panel was the ticket created on?

[analog holly]

I believe 5 : support

[pseudo ravine]

And that's not allowed

[pseudo ravine]

You will have to make this permission neutral ()

Please head to the Dashboard > Permissions > Support Team Permissions > Edit opened
Dashboard > Permissions > Ticket Owner Permissions > Edit opened

As previously mentioned, it's listed in the channel description along with in the pinned messages. I won't be continuing this argument. Next time, please ensure you keep all support to the support channels. Do not ask anyone to DM you an invite or ask for permissions to view their dashboard

[analog holly]

It works, ty for the help ! :)

[iron night]

Gave +1 Rep to @pseudo ravine (current: #2 - 1738)

[pseudo ravine]

You're welcome, glad I could help! Thanks for choosing Ticket Tool!

[naive raven]

Can the transcript channel store on other server ?
Ex
Server A transcript channel saved at server B
At server A didnot have trascript channel

[pseudo ravine]

Hey there! Unfortunately not

[swift compass]

catagory issue how to solve

[graceful wedge]

help how do i set it up

we are having a very rough time on our server and trying to set up ticketing and using the tickets for us to verify people before they can get in, we had bots come in and spam phishing stuff and some people got hacked

[foggy sparrow]

$setup

[wicked sapphire]

Guys why won’t the bot respond

[graceful wedge]

it says the application did not respond

[wicked sapphire]

Yeah, same

#🎫│make-a-ticket

[foggy sparrow]

Secondly, it lacks permissions

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[foggy sparrow]

Read up

[pliant pulsar]

Hello is it possible to check a 8 month old ticket

[naive raven]

its that posbbile rename tagged channel at panel message?

[wild spire]

a transcript? normally yes

[pliant pulsar]

How can I get that

[wild spire]

you want to give it a different text but keep the same link you mean?

[wild spire]

if you saved it on your server, you‘ll have to use the discord search function and search by user id etc

[pliant pulsar]

What do you mean saved it on server ?
The ticket was closed almost 8 months ago
And the user doesn't have transcript of it

[wild spire]

are you a regular person in said server where this ticket was made or an admin?

[pliant pulsar]

Admin

[wild spire]

then you need to look for it in your server by searching the user id of the person who is asking, but that is if you have saved the transcript. if you didn’t, its gone forever

[naive raven]

Yes , can?

[pliant pulsar]

Is there no way if isn't saved
Like from user side or anyelse

[wild spire]

yes if u long press the channel in your server and do copy link
then u use the same format as any other link (name)[link]

[wild spire]

sadly not

[limber patio]

i added the bot to my sever went back to the website went to the dashbord and the sever aint up on the dash bord

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[low turret]

i need help

@wild spire

oh mb

[wild spire]

pinging me and then leaving

[small python]

do yall know why my dashboard aint syncing with my server

[candid agate]

Not working

[candid agate]

Failed: Invalid Form Body components[0].components[0].options[4].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

[candid agate]

This is my Problem

[restive condor]

Hey there! Dashboard > Panel Configs > Dropdown Style

The emoji for your 5th dropdown option is invalid

Please make sure you didn't include text, additional spaces or more than 1 emoji

If you're using a custom emoji, please make sure it's in the correct format. You can use the $id command on your server to obtain it

$id

[humble sequoia]

!smil

<:smil:936485535403356221>

[restive condor]

Like so ^

[candid agate]

Ty it works

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3041)

[candid agate]

But when I select a dropdown it will opened but I cant See which one I selected

[leaden wharf]

I do /setup but it just comes up with this every time any 1 know?

[restive condor]

You will need to edit the panel message for each panel to know which dropdown option it is or have each ticket option go to a different category.

With premium you can also do custom channel names and colour code the names

[restive condor]

Hey there! Please try the /debug command in that same channel

[leaden wharf]

Idk whats going on

[restive condor]

Ticket Tool seems to be missing the SEND MESSAGES, EMBED LINKS & READ MESSAGE HISTORY permissions for that channel

[leaden wharf]

Kk

[leaden wharf]

Tysmmm

[south karma]

i'm making a ticket system and i've seen in another server they have this "category system"
how do you do that
and as you can see they sent a msg via embed, how do you send using embeds

[humble sequoia]

Drop-down / Select Menu

The Drop-down menu or Select Menu replaces the buttons on your panel message and uses a drop-down menu with all of your panels. To set this up, go to your Panel Configs and select your main Panel.

<:Numbericons1:1018864164032225340> Enable Select Style

First you enable Select Style. Then you add an item in the Dropdown Editor. Now you can start editing your dropdown!

<:Numbericons2:1018864168041971712> Dropdown Editor

Each line in the dropdown editor represents a line in the drop down menu on discord. You can add more "Items", by clicking on

First you select a panel. That's the panel this option will open a ticket for. DONT select the same panel twice. Each option should have a different Panel

After that, you can put a Display. This is the title of this option and will appear in the drop down menu. The *Description can be set right after that, which will be below the title in grey.

Additionally you can select an emoji, that will be shown in front of each option. You can either manually input the ID of an emoji or select it in the selector.

Common Issues ⚠️

• Panel doesn't send? Make sure you have a valid emoji selected
• Option doesn't show up? Check if two options have the same panel in the DropDown Editor

$dropdown

[barren orchid]

I need help. I sent a ticket on ticket support on the original discord channel other than this is there a way someone can help me with the cash out issue

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[mighty hinge]

Subject: Inquiry regarding Creator Base Application Status - [1802220684]
Dear Creator Base Team,
I hope this message finds you well.
I am writing to follow up on my application for the Mobile Legends: Bang Bang Creator Base, which I submitted more than a week ago. I haven’t received a response yet, and I wanted to ensure that my application was received correctly and is still under consideration.
Here are my account details for your reference:
In-game Name: [Fantastic]
Game ID: [1802220684]
Server ID: [6907]
Platform (TikTok/YouTube/FB): [Tiktok]
Application Date: [2026_4_4]
I am very excited to contribute to the MLBB community and showcase my content. Thank you for your time and for the effort you put into supporting creators.
Best regards,

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

Read above

[mighty hinge]

How do I solve my problem?

[scenic forum]

Read it again

[mighty hinge]

@humble sequoia

[scenic forum]

Don't ping it
Read what it's saying

[mighty hinge]

no

[scenic forum]

Yes

[mighty hinge]

?

[scenic forum]

It tells you all the info you need

[mighty hinge]

Subject: Inquiry regarding Creator Base Application Status - [1802220684]
Dear Creator Base Team,
I hope this message finds you well.
I am writing to follow up on my application for the Mobile Legends: Bang Bang Creator Base, which I submitted more than a week ago. I haven’t received a response yet, and I wanted to ensure that my application was received correctly and is still under consideration.
Here are my account details for your reference:
In-game Name: [Fantastic]
Game ID: [1802220684]
Server ID: [6907]
Platform (TikTok/YouTube/FB): [Tiktok]
Application Date: [2026_4_4]
I am very excited to contribute to the MLBB community and showcase my content. Thank you for your time and for the effort you put into supporting creators.
Best regards,

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[scenic forum]

@mighty hinge read above
AGAIN

[mighty hinge]

what the right place

[scenic forum]

As the message tells you aswell
We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

The block in the middle.

[warm heron]

I need help, my frend said to help with tickets in his server and he gave me owner but i cant access that server's dashboard

What do i do

How do i do

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@warm heron

[warm heron]

Yes?

[warm heron]

@silent lava i cant see ur attachment

HELP

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

U can’t see this

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[warm heron]

Still cant

@silent lava

[silent lava]

Don't see your server in the dashboard?
Try using the Sync Servers button on your top center of the Dashboard page
If this doesn't work
You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in Note:
You need one of these 3 things to access the dashboard.

1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)
   A You can check your level using the /permissionlevel command on your Discord Server
   If the bot's response is:

• @User is permission level: 0 (User)
  You don't have any of the 3 levels required to access the server's dashboard

[warm heron]

Thanks very much

[iron night]

Gave +1 Rep to @silent lava (current: #61 - 37)

[real scroll]

Guys I'm having problems in closing the ticket the channel is saying that the app didn't responded what should I do?

[sudden crater]

GU

1111111

HELP

I'VE BLOCKED HIM

[vast wind]

دلوقتي أنا مش عارف أعمل بانلز في السيرفر الخاص بيا والسيرفر مش ظاهر إطلاقًا

[humble sequoia]

لا تستطيع رؤية سيرفرك في لوحة التحكم؟

غالبا ستحتاج إلى إعادة التسجيل. انظر أدناه لمعرفة الخطوات الخاصة بكيفية إعادة تسجيل الدخول

كيفية إعادة التسجيل في لوحة التحكم.

اولا، يجب ان تذهب الى لوحة التحكم. اضغط على صورتك الشخصية في الجهة اليمنى اعلى الصفحة. بعد الضغط عليها، ستجد زر بمسمى Logout يجب ان تضغط على هذا الزر. ثم سجل دخولك مرة اخرى.

ملاحظة:

تحتاج ٣ اشياء لتستطيع الدخول الى لوحة التحكم
اونر السيرفر (المستوى: 6) .1
صلاحية الادمن (المستوى: 4) .2
رتبة لوحة التحكم (المستوى: 2) .3

تحذير: تستطيع معرفة مستواك بأمر </permissionlevel:1029797400174399542> في سيرفرك

مستوى صلاحيات المستخدم مع تكت تول
مستوى صلاحية المستخدم: 0 (User)
```» اذا ظهر ان مستوى صلاحيتك  **0**, ليس لديك اي من ال**3** مستويات المذكورة اعلاه للوصول الى لوحة التحكم

**انظر الى الصورة ادناه لشرح كيفية اعادة تسجيل الدخول**

[silent lava]

@vast wind

[vast wind]

شكرًا جدًا اتحلت

[silent lava]

Habibi dw I gotchu

[scenic forum]

?

[gray arrow]

Hi so I’m really not very good at discord stuff. I wanna add tickets in this format to my server but I’m not entirely sure how

Like where it has the multiple questions

[humble sequoia]

Pop-up Forms

A Discord Form lets the user answer individual questions in a pop-up Form, which then displays the answers in the ticket message. This can save time if you already know what you want to ask the user.

Setup Forms

Forms can be enabled under Panel Settings > Form Options > Edit Forms Options. In the new pop-up window, you can now enable and edit your own Form.

Form Options

You can add up to 5 questions in the Discord form. This is a Discord limitation. Each question can have a placeholder in the input field, a minimum and maximum input, multi-line, and also the option to have the answer required.

Options

Question Title ➞ Your Question goes here
Question Placeholder ➞ The placeholder text in the input field
Required ➞ If enabled, the user has to answer this question, to submit the form
Multi-Line Input ➞ Allows the user to input multiple lines
Minimum and Maximum Input ➞ Set a minimum and maximum input value for the user

Displaying the Answer

To display the answers from the user, you need to enable Auto display form results on the ticket message as an additional embed

If you don't want a second embed, go into your Panel Configs > Ticket Options > Edit Ticket Message. You use the variable {create.form.x} and replace x with the number of your question. For example, the response to Question 5 can be displayed with {create.form.5}.

[silent lava]

@gray arrow

[gray arrow]

Thank you ☺️

[torn iris]

guys, i add ticket tool to my server but when i want manage it in dashboard here nothing

[sturdy apex]

I’m not a support mod or anything but I think u need to log out of ticket tool and log back in, that usually works for me 🙂

[torn iris]

thx

[sturdy apex]

Yw!

[mental lantern]

Ticket Tool
APP
— 4:35 PM
Failed: Invalid Form Body components[0].components[0].emoji.name[COMPONENT_INVALID_EMOJI]: Invalid emoji

help? this comes up on my server when I hit send in panel configs

[humble sequoia]

Invalid Form Body: Invalid emoji

This error indicates you have selected an invalid emoji, i.e. an emoji the bot isn't capable of using, in a button field

Which Emoji?

This depends upon which action the error is appearing, the most common cases are the Create Ticket button or one of your Dropdown emojis. You can visit your Button's List to find all available buttons and find the conflicting one by yourself.

Why doesn't the bot accept it as valid?

• You selected an emoji that doesn't exist anymore, i.e. that has been deleted
• You wrote text there, instead of an emoji (or in addition to an emoji)
• You entered a code for a custom emoji from a server that the bot is not a member of
• You entered a custom emoji code incorrectly
• You're on iPhone and entered an emoji using the phone's emoji pad (use the emoji selector in the website instead)

[silent lava]

@mental lantern

[last quartz]

guys please help with this

[humble sequoia]

━━ User's inquiry has been moved to a ticket ━━

[hollow pebble]

hey guys, i can do a ticket for blox fruits server without enter on they server? I got banned for no reason

[foggy sparrow]

No, you may not since this is the wrong server

[pale python]

Hey uhm does ticket tool only work for owners? Cause I'm a co owner of a server and when I go to the website to create like the ticket, the server doesn't show up. What's even more confusing is that I'm not a co owner of most of these servers

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@pale python

[pale python]

Oh okayy ty!

[brittle sequoia]

I need help

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[brittle sequoia]

It says my ticket is not synced with server but i have one in my server

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[obtuse marsh]

why is the server not appearing i want to edit ticket bot in

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@obtuse marsh

[obtuse marsh]

heres the proof

[obtuse marsh]

i have all of the above im the server owner and i gave ticket bot the role with all perms

[silent lava]

Did u even read what did I send

Jt check ur server level

[obtuse marsh]

nvm it worked srry

[silent lava]

Exactly

[wild spire]

Be nice to people.

[silent lava]

Wait that’s not nice

Mb @obtuse marsh

[pseudo escarp]

hey am i right here if i need help with the bot? i wonder how to set up ticket transcripts without premium since i cant seem to figure it out

[silent lava]

Use this $transcript anytime
You can also enable Two step ticket so before the ticket gets deleted it will get moderator controls in which you can open/delete/Transcript (Panel config -> General -> Two Step Ticket)
Or have automatic transcripts (Premium only)

[pseudo escarp]

thanks ill try that

[iron night]

Gave +1 Rep to @silent lava (current: #61 - 38)

[pseudo escarp]

i have the two step ticket panel on and ive set a transcript channel but everytime i press on transcript it still tells me i need a channel

[silent lava]

Then go set it from the dashboard

[pseudo escarp]

i already did, thats the problem, and it still tells me i need to

[silent lava]

Did u set for every panel ?

[pseudo escarp]

wdym

[silent lava]

U need to set for ever panel a channel for the transcript

Yk

[unkempt path]

bro help me

[silver aurora]

What should I do if I was banned for no reason? I was just playing and I got banned.

[unkempt path]

this shit is too hard

[humble sequoia]

Hello, we would love to help you, but if you don't tell us what you need help with we can't help you :(

[unkempt path]

How do i do it

[unkempt path]

?

[silent lava]

Do what

[silver aurora]

Hello, your account has been banned."Delta_54097" just like that ):

Can something be done about this?

Help

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[silver aurora]

I wrote a ticket for anyone who can help.

[dry swallow]

hello i am curious if it is possible to request all ticket information from a specific guild, including transcripts?

ie a data request

[silver aurora]

I hope they will help me, but after the ban I just don't want to play at all.

Waiting for the ticket to be reviewed

[wild spire]

you can do a data request, but this doesn’t include transcripts.

[dry swallow]

is there anything i can do to request transcripts specifically?

[wild spire]

and only the server owner can.

[wild spire]

we do not store any transcript from any other server. You‘d have to ask there.

[dry swallow]

ah are transcripts not stored after ticket deletion?

[wild spire]

If the server doesn’t store transcripts or deletes one, then it‘s gone forever.

[dry swallow]

awesome that makes my life a little bit easier i greatly appreciate it :)

[wild spire]

No worries

[silver aurora]

Help, I wrote a ticket, how long should I wait for a response?

[humble sequoia]

⚠️ You're in the wrong place

We provide support for Ticket Tool Discord bot and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

If you don't have any further questions regarding our bot Ticket Tool, please close this ticket

[wild spire]

we cannot help with that

we are not related to their support team

[silver aurora]

Even if I wrote a ticket?

Approximately how long should I wait for a response to a ticket?

[wild spire]

We dont know, we are support for setting up the ticket bot, not anything else

[silver aurora]

):

[quartz cypress]

Olá quero fazer uma denúncia

[sudden bone]

Sos, i got a ticket handler in my gc, but they are not getting pinged

When ever sm1 opened a ticket

[fading knot]

i forgot how to access the dashboard. i need to change a message for the bot

[sudden bone]

Ik howww

[fading knot]

show me :>

[sudden bone]

Kk

Choose the panel u want on top

And then choose ticket

Edit ticket message

Then u done

[fading knot]

i mean getting there from my discord server

[sudden bone]

The dashboard?

[fading knot]

i once knew how to get to the dashboard (the website to manage the ticket bot) but i forgot

[sudden bone]

Search "ticket tool" in Google or safari.
Choose dashboard
Choose the server, which got a bar at the bottom saying "manage"
Not sure is it what u mean

[fading knot]

tyyyy

[restive condor]

Hi there, see below please

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[deft fiber]

When I search at (your receive) for sunset it only shows the chroma one

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[celest orchid]

how do i make it so the bot sends transcript to the user after closing ticket

[restive condor]

Hey there! Sending the transcript to the user automatically is a premium feature

[celest orchid]

alr thanks

[iron night]

Gave +1 Rep to @restive condor (current: #1 - 3043)

[regal ridge]

the bot is in the "ONE DIVISION" server but i still vant manage it. i need help

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@regal ridge

[regal ridge]

tried it

[silent lava]

Relog again

[regal ridge]

worked. thank you so much🙏 ❤️

[silent lava]

Nws

[rough goblet]

i was wondering regarding the ticket claim system if user that claim ticket can not be able to type in chat till they have claimed the ticket. is there a permission im doing wrong ? and how can i go about doing it

[scenic forum]

So the staff that claimed cannot write in the ticket aswell?

[wind fulcrum]

guys when someone in my server makes a ticket it wont add me into the ticket it only adds the 2nd owner

[humble sequoia]

How can I grant my team access to tickets?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to grant access to
3. Open the General options menu
4. Select your Support Team Roles
5. Save changes

[restive condor]

Hey there! See above please ^

[rough goblet]

no they can type

[celest orchid]

How do i make the bot ping a role in "ticket message"?

[silent lava]

$help

[humble sequoia]

How to automatically ping my support team on a ticket?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to ping your support team on
3. Open the Ticket options menu
4. Click on Edit Ticket Message
5. In the Message Content use one of the role mention syntax ({@Role Name} / {Role ID})
6. Save changes

Note: For this to work properly, Ticket Tool requires the Mention Everyone permission. Or the role must have the Allow anyone to @mention this role setting enabled

[silent lava]

@celest orchid up
There

[sturdy remnant]

Hi, where can I make the setting for witch channel I want the tickets?

[ocean brook]

$help

[humble sequoia]

How do I send a panel?

1. Open your Panel Configs tab in your server's dashboard
2. Select the panel you want to send
3. Click the blue Send button
4. Indicate to which channel it should be sent to
5. Send the panel

[flint inlet]

i cant find the server in the dashboard i have admin perms and the bot is in the server but i cant see it in dashboard

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@flint inlet

[flint inlet]

worked ty also w tokyo ghoul

[iron night]

Gave +1 Rep to @silent lava (current: #61 - 39)

[cunning grove]

Alguien me Ayuda

[humble sequoia]

Hola, nos encantaría ayudarte, pero si no nos dices en que requieres ayuda no podemos ayudarte :(

[sturdy remnant]

Hi, where can I make the setting for witch channel I want the tickets?

[blissful egret]

My ticket tool has stopped working! It doesn't respond to my commands even though I'm the server owner.

[sick wagon]

I can't send the ticket in ticket channel

I enable all the permission but still

It's saying permission denied

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

@quaint pulsar

[humble sequoia]

What permissions should I give to Ticket Tool?

When first invited to your server, Ticket Tool should have the permissions shown below in order to ensure an appropriate functioning:

When customizing permissions for the different ticket participants, you must make sure Ticket Tool has the permissions you want it to grant to others, you can learn more about this here.

Missing Permissions
This error is a direct outcome of the bot missing permissions as depicted above. When troubleshooting this error we suggest you go through these steps:

• Use the </debug:1029783024264564765> command to check if the bot is lacking core role or channel permissions.
• Compare the category/channel's overrides and contrast them with the bot's roles to identify any permission denial that is breaking the functioning
• If you can't still figure it out, let our <@&540295656720302081> know so they can guide you through

Additional Resources

• If you are a server administrator and would like to understand more how to set up your server's permissions, we suggest checking the Discord Support Knowledge Base
• If you are a bot developer and are interested in the internal permission hierarchy we suggest you this part of the Discord Developer Docs

Important Note

- Giving Administrator permissions is NOT required and we do NOT encourage you to do unless you are trying to troubleshoot your permissions setup.

[silent lava]

@quaint pulsar

It’s not required

Yeah

[sick wagon]

I have already done this things bro

[silent lava]

Yes jt give the perms within the channel permissions

To send

Now try to relog

[humble sequoia]

https://tickettool.xyz/manage-servers

[silent lava]

U sure u have the admin perms n?

And did u check ur server level?

Can u try to relog

From that sync buttton

Yup

Or jt from that link

[humble sequoia]

Don't see your server in the dashboard?

Try using the Sync Servers button on your top center of the Dashboard page

If this doesn't work

You should relog from the dashboard, you can do this by clicking here to log out immediately, and then log back in

Note:

You need one of these 3 things to access the dashboard.
1. Server Owner (Level: 6)
2. Server Administrator (Level: 4)
3. Dashboard Role (Level: 2)

:warning: You can check your level using the </permissionlevel:1029797400174399542> command on your Discord Server

If the bot's response is:

- @User is permission level: 0 (User)

You don't have any of the 3 levels required to access the server's dashboard

[silent lava]

U see that link up there try to relog

Nws

[celest orchid]

So once a person makes a ticket, he cant see message history even though the category perms should allow him to. What do i do

[scenic forum]

Pick from the list

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 911)

[lilac totem]

Is it possible to make that the people who open the ticket can remove/invite a new person?

[scenic forum]

Panel config -> permissions -> ticket owner permission -> edit opened -> view message history

[lilac totem]

And is it already like that ?

[scenic forum]

Command configs -> add -> disable support team only

[lilac totem]

Okay thx

Thanks @scenic forum

[iron night]

Gave +1 Rep to @scenic forum (current: #8 - 912)

[blissful egret]

My ticket tool has stopped working! It doesn't respond to my commands even though I'm the server owner.

[scenic forum]

use /debug on your server

[blissful egret]

I well try

[blissful egret]

the bot is not responding

[scenic forum]

you use tt white or gold

[blissful egret]

white one

[scenic forum]

use /botswitcher and select tt white

[blissful egret]

same message the bot doesn't answer me

[scenic forum]

please #🎫│make-a-ticket

[lilac totem]

My ticket says that he doesn't have the permission to make a ticket in a determinated category

But I didn't make anything, and before this it was working

[silent lava]

Can u show me the error

[lilac totem]

Sure

[scenic forum]

⚠️ You're in the wrong place ⚠️

We provide support for the Discord Bot Ticket Tool and cannot help you with whatever issue you have.

- We don't know which Support Team you should contact to get this issue resolved, and unfortunately we won't be able to accurately tell you.

[sturdy remnant]

Why I don’t get any answer? Simpel question and I hope simple solution

[lilac totem]

Nvm I gotnit

[scenic forum]

Unless you tell me what you need help with im unable to help you

[silent lava]

Ticket Tool seems to be missing the SEND MESSAGES permission for the "your category " category

Hold down on the category's name (from the channel list) > Edit Category > Permissions > Add Ticket Tool > Send Messages

[lilac totem]

I got it thx

[sturdy remnant]

Hi, where can I make the setting for witch channel I want the tickets?

[lilac totem]

Thx @silent lava

[iron night]

Gave +1 Rep to @silent lava (current: #60 - 40)

[lilac totem]

In scoreboard

Website

You create the panel and tell where he goes

[sturdy remnant]

I try thanks @lilac totem